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Unable to update Thunderbolt firmware on 5th gen Thinkpad X1

Q: Unable to update Thunderbolt firmware on 5th gen Thinkpad X1

Hi, Lenovo recently released a firmware update in the Lenovo Vantage app for the thunderbolt port on my 5th Gen X1 but the update seems to fail. Also tried the update by downloading it direct from Lenovo support website but getting the same error. Any suggestions? Cheers





ThinkPad X220i7-2620MCorsair Neutron GTX SSD 480gb8gb Crucial RAMIPS 12.5 3x3 displayIntel Ultimate N6300 wifi9 cell batterybluetoothFingerprint readerWin 7 Pro 64 bit

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RELEVANCY SCORE 200
Preferred Solution: Unable to update Thunderbolt firmware on 5th gen Thinkpad X1

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 99.6

Hello,the thunderbolt on my X380 Yoga completely stopped working. As I try to connect a P27h for instance, the laptop charges but does not recognize the monitor or USB Hub.I installed every update available on system update and tried to update the Thunderbolt Software and Firmware. The software installed fine but upon updating the firmware the following promt appears:    When I check the version inside the Thunderbold software, this is what shows up:    I am running Windows 10 Home 1803. Any idea why this is not working? Is my thunderbolt controller not working properly?Thanks

A:Thunderbolt not working / Unable to update thunderbolt firmware

There is an issue with the update for the tunderbolt firmware when updating through the system update utility. This is a known issue that the Engineering department has been working on. The only known resolution to this issue so far has been to replace the system board. Im sorry for the inconvenience this is causing. If the device is still under warranty i would speak with the support center to have a tech install a new board.

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RELEVANCY SCORE 94.4

have anyone seen the 16.0.0.2-R0STF14W 2018/08/07 updater fail to update the Thunderbolt firmware? i tried both manually download the packagehttps://pcsupport.lenovo.com/ec/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...orvia Vantage, both got no error message, but the firmware wasn't updated.completly running Detect2016.exe said the build ID is still R0STF13W, release note said it should have go to R0STF14WNVM image is 14 though. Vantage wil detect machine has old version and want to do it again.  I let it do it three times, same things. Thunderbolt Driver has been updated to 17.3.74.8 (package version 17.3.74.400) before firmware update 

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RELEVANCY SCORE 93.2

X1 Extreme is not listed herehttps://pcsupport.lenovo.com/sk/en/solutions/ht508988 I wonder why? Currently struggling with Thunderbolt driver and software to deal with eGPU.I am posting here so all X1 Extreme users (Gen1 and Gen2) dealing with eGPU can share thier challenges and feedback here. 

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RELEVANCY SCORE 92.8

I've read numerous other posts in this thread on ways to remedy the situation, but none are working for this system.The computer is running Windows 10 64bit 1903Thunderbolt Controller 15BFThe computer has the latest version of the Thunderbolt Software Installed (17.4.78.500)The firmware Version is currently the version previous to the last. 17 01 No matter what method I have tried, all fail.  I tried using Gigabyte updater and select the TBT.bin from Lenovo.  Doesn't work.Tried the administrator silent install, doesnt work.Uninstalling the device, uninstalling the software and reinstalling the software doesn't work. I'm just stuck and don't know what to do.  We have somewhere between 30-50 users reporting error messages from the Thunderbolt software but cannot get the firmware to update!  Hello Lenovo!

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RELEVANCY SCORE 92.4

Hello Lenovo friends! I've been a huge fan of ThinkPads-- my first was a T400s back in 2009.  And I've definitely found them to be solid, reliable machines.  I purchased a ThinkPad X1E last November and just encountered a new problem today though-- when I use my TB dock and play video, I've been getting BSOD messages.  I've connected the dock to two monitors, one via DP and the other via HDMI.  The Stop code is "DRIVER_VERIFIER_DMA_VIOLATION." I've read online that to fix this BSOD, you simply download and install the latest TB firmware update.  So I tried doing that today. But when I go to install the firmware update, I'm getting conflicting instructions!  The first dialog box says, "Please do not plug the Type C or Thunderbolt device to your system while updating the Thunderbolt Firmware." The second dialog box instructs, "Please connect at least one Thunderbolt device to your PC..." What is the correct step to do?  I only have one Thunderbolt device and that's my dock.  Should I connect it to my X1E while I'm updating the TB firmware?  Or not?  I've read on other forum posts that other X1E owners have actually bricked their docks when performing TB updates so I'm very concerned about that too.  Can someone please advise?  Thank you! PS.  Here are some of my system details too, btw, in case that helps:My Product #:  20MFCTO1WWMy BIOS version:  N2EET37W 1.1... Read more

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RELEVANCY SCORE 90.4

Here is the new Thunderbolt Firmware ......CHANGES IN THIS RELEASE
Version 17.0.0.3-N1NTF21W

[Important updates]
Nothing.

[New functions or enhancements]
- Improved firmware stability.

[Problem fixes]
Nothing. https://pcsupport.lenovo.com/de/de/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...Best Regards

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RELEVANCY SCORE 84.8

Hello there,I am unable to update the SSD firmware of my X1 Carbon 2nd Gen. I am running Windows 10 1709 Enterprise.SSD is a Samsung MZNTE512HMJH-000L1, current firmware version EXT26L0Q.Installed Intel Rapid Storage Technology driver version: 14.8.16.1063 (newest available for this laptop model) The following error pops up: Logged in as local administrator, tried to disable BitLocker encryption etc... to no avail. Would be happy about any help or suggestions! 

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RELEVANCY SCORE 83.6

Hi everyone. I just purchased a Thinkpad X1 Tablet this Black Friday. Trying to install updates but the Thunderbolt firmware repeatedly fails to update. Have tried multiple times, including installing via Lenovo Vantage and System Updater. Anyone else have a similar issue or a solution? 

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RELEVANCY SCORE 83.2

I just got my X1 Extreme yesterday. I updated the BIOS to 1.15 and also updated other drivers. The one pending thing is the Thunderbolt firmware update utility. The first pop-up says "do not connect any Thunderbolt device", but then a second pop-up right before the firmware update says "connect at least one Thunderbolt device. I cancelled the update for now due to the conflicting pop-up messages. Note - I do not have any Thunderbolt devices connected to my X1E laptop. Can I upgrade Thunderbolt firmware safely with no Thunderbolt devices connected, or?

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RELEVANCY SCORE 82

Hello, I update my laptop with lenovo vantage and i have a problem with thunderbolt. (Thinkpad P51 -I have a twice notification at each reboot and sometimes in a random use. Any solution ? Thanks  

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RELEVANCY SCORE 78.4

I've been asked to bring the below linked to service tip to peoples' attention; the updates are being distributed through Lenovo Vantage but we do know there are systems which may not have Vantage installed through choice or corporate image policies.If you own / use a ThinkPad with USB-C or Thunderbolt controllers please visit this service tip:https://pcsupport.lenovo.com/sk/en/solutions/ht508988

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RELEVANCY SCORE 78.4

Why isn't there any avaliable Thunderbolt Firmware for my laptop? Thunderbolt products is not being detected by the laptop. I have ThinkPad Yoga 730s / s730 81J0. Docking station is Lenovo Thunderbolt 3 dock (1st gen). The USB-C port detects other devices, but not TB3 devices such as this dock.

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RELEVANCY SCORE 78.4

I've been asked to bring the below linked to service tip to peoples' attention; the updates are being distributed through Lenovo Vantage but we do know there are systems which may not have Vantage installed through choice or corporate image policies.
 
If you own / use a ThinkPad with USB-C or Thunderbolt controllers please visit this service tip:https://pcsupport.lenovo.com/sk/en/solutions/ht508988
 
 

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RELEVANCY SCORE 78.4

I've been asked to bring the below linked to service tip to peoples' attention; the updates are being distributed through Lenovo Vantage but we do know there are systems which may not have Vantage installed through choice or corporate image policies.If you own / use a ThinkPad with USB-C or Thunderbolt controllers please visit this service tip:https://pcsupport.lenovo.com/sk/en/solutions/ht508988

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RELEVANCY SCORE 78.4

I've been asked to bring the below linked to service tip to peoples' attention; the updates are being distributed through Lenovo Vantage but we do know there are systems which may not have Vantage installed through choice or corporate image policies.If you own / use a ThinkPad with USB-C or Thunderbolt controllers please visit this service tip:https://pcsupport.lenovo.com/sk/en/solutions/ht508988

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RELEVANCY SCORE 78.4

This is a critical updates and I would like to integrate into my SCCM OSD task sequence and wondering if anyone else has done this step if so please share, not sure if it requires a restart for both driver and firmware. https://support.lenovo.com/us/en/solutions/ht508988 Thank you, Bob

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RELEVANCY SCORE 78.4

I've been asked to bring the below linked to service tip to peoples' attention; the updates are being distributed through Lenovo Vantage but we do know there are systems which may not have Vantage installed through choice or corporate image policies.If you own / use a ThinkPad with USB-C or Thunderbolt controllers please visit this service tip:https://pcsupport.lenovo.com/sk/en/solutions/ht508988

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RELEVANCY SCORE 77.6

I've been asked to bring the below linked to service tip to peoples' attention; the updates are being distributed through Lenovo Vantage but we do know there are systems which may not have Vantage installed through choice or corporate image policies.If you own / use a ThinkPad with USB-C or Thunderbolt controllers please visit this service tip:https://pcsupport.lenovo.com/sk/en/solutions/ht508988

A:Updated! - Critical Intel Thunderbolt Software and Firmware Updates - ThinkPad

The above document was updated on 2019-11-05 with some addition ThinkPad types. If you have previously checked the document, and your system was not listed, please check again. Thank you

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RELEVANCY SCORE 77.6

Regarding the nice note pinned on Thunderbolt. I ran System Update on my P51 and no driver was offered, is there a delay to the roll out? I have had USB-C thunderbolt issues on my E570, can I expect similar updates on E570? It was not in the page but share the same controller? Can we expect any update on P50 as well?  

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RELEVANCY SCORE 77.6

I've been asked to bring the below linked to service tip to peoples' attention; the updates are being distributed through Lenovo Vantage but we do know there are systems which may not have Vantage installed through choice or corporate image policies.If you own / use a ThinkPad with USB-C or Thunderbolt controllers please visit this service tip:https://pcsupport.lenovo.com/sk/en/solutions/ht508988

A:Updated! - Critical Intel Thunderbolt Software and Firmware Updates - ThinkPad

The above document was updated on 2019-11-05 with some addition ThinkPad types. If you have previously checked the document, and your system was not listed, please check again. Thank you

Read other 1 answers
RELEVANCY SCORE 77.6

I've been asked to bring the below linked to service tip to peoples' attention; the updates are being distributed through Lenovo Vantage but we do know there are systems which may not have Vantage installed through choice or corporate image policies.If you own / use a ThinkPad with USB-C or Thunderbolt controllers please visit this service tip:https://pcsupport.lenovo.com/sk/en/solutions/ht508988

A:Updated! - Critical Intel Thunderbolt Software and Firmware Updates - ThinkPad

The above document was updated on 2019-11-05 with some addition ThinkPad types. If you have previously checked the document, and your system was not listed, please check again. Thank you

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RELEVANCY SCORE 77.6

I have a new (3 week old) T490.  I saw this critical Intel Thuderbolt Software and Frimware Update.  It says that my type should get the upgrade.  However when I run Lvantage it shows I do not need any updates or that I have all the updates.  When I run the update on the Lenovo support web site again no need for this update at least that is what it says.  However it shows on the website that I should get this update.  Is there a way to tell if you have already recieved this update?  I am trying to figure if I have a need for this.  Thanks

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RELEVANCY SCORE 77.6

I've been asked to bring the below linked to service tip to peoples' attention; the updates are being distributed through Lenovo Vantage but we do know there are systems which may not have Vantage installed through choice or corporate image policies.If you own / use a ThinkPad with USB-C or Thunderbolt controllers please visit this service tip:https://pcsupport.lenovo.com/sk/en/solutions/ht508988

A:Updated! - Critical Intel Thunderbolt Software and Firmware Updates - ThinkPad

The above document was updated on 2019-11-05 with some addition ThinkPad types. If you have previously checked the document, and your system was not listed, please check again. Thank you

Read other 1 answers
RELEVANCY SCORE 77.6

I've been asked to bring the below linked to service tip to peoples' attention; the updates are being distributed through Lenovo Vantage but we do know there are systems which may not have Vantage installed through choice or corporate image policies.
 
If you own / use a ThinkPad with USB-C or Thunderbolt controllers please visit this service tip:https://pcsupport.lenovo.com/sk/en/solutions/ht508988
 
 

A:Updated! - Critical Intel Thunderbolt Software and Firmware Updates - ThinkPad

The above document was updated on 2019-11-05 with some addition ThinkPad types. If you have previously checked the document, and your system was not listed, please check again. Thank you

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RELEVANCY SCORE 76

Hello, I am trying to use a Thunderbolt 3 to Thunderbolt 2 adapter (StarTech brand) to connect my P50 to a Resident Audio T4 Thunderbolt audio interface. The device is briefly detected and then disappears. I have been doing some research to resolve this issue and a few users have said that updating thier Thunderbolt NVM to 18 add compatibility with the adapter.  Would it be possible to get an upgrade from the current NVM16 to NVM18? Current P50 firmware (NVM16) link here:http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-p50... I have already attempted to install the NVM18 firmware straight from Intel but it looks like the firmware is OEM specific. Thanks!

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RELEVANCY SCORE 76

I note a new P51 (models 20HH, 20HJ) Thunderbolt Firmware update has just been posted on the support drivers page (24 Jul 2018) which is great news, but it's release note refers to Thunderbolt driver / software version 17.3.74.400. The Thunderbolt driver software currently available on the P51 20HH, 20HJ support drivers page is version 17.1.64.250, which is quite old. Please would you also put the latest Thunderbolt Software on this support drivers page. BTW: The P51 (models 20MM, 20MN) support drivers page does has the latest Thunderbolt Software (17.3.74.400), so I assume this could be installed on a P51 (models 20HH, 20HJ), as all models use the same Thunderbolt controller - ID 15D9 (Intel JHL6340).

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RELEVANCY SCORE 76

Trying to update my thunderbolt drivers/firmware to the NVM 16 version so I can use my eGPU. 
When I run the firmware install, it fails after about 20% progress. Logs show this:
*** Dell Thunderbolt firmware update started on 11/29/2017 at 7:38:10***Command: C:\Users\...\Desktop\Intel_TBT3_FW_UPDATE_NVM16_8FDJ2_A06_4.16.00.005.exe
Starting FW Update....Power is on alreadyThunderbolt Firmware Update C:\Users\...\AppData\Local\Temp\DEL52C1.tmp\Intel\FwUpdateCmd.exe /s up1 C:\Users\...\AppData\Local\Temp\DEL52C1.tmp\Intel\0X06E4_secure.bin /s up1 C:\Users\...\AppData\Local\Temp\DEL52C1.tmp\Intel\0X06E4_secure.bin FAILED: FwUpdateExceptionsCode 0x10bSystem TBT NVM Current Version:BCD:00000008: New Version:BCD:00000008
Error: Unhandled Error
An unexpected error was encountered. Please record the error return code and report back to technical support.
Exit Code = 10 (Unspecified Error)***Thunderbolt Firmware flash finished at 11/29/2017 at 7:41:48***
Seems similar to this issue:  

Any ideas?

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RELEVANCY SCORE 75.6

Lenovo Vantage updated the T480s BIOS on 8/9. I immediately started getting a Thunderbolt error when starting Windows 10 64, which says to update the Thunderbolt firmware. I downloaded the current firmware from Lenovo (n22th06w) but I get the following error when trying to update: 0x20D SDK_INVALID_OPERATION_IN_SAFE_MODE What's the solution, Lenovo? Thanks.  

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RELEVANCY SCORE 75.2

I cannot get my T570 to update the Thunderbolt Firmware.  I have looked and followed all previous posts and still get error messages.  

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RELEVANCY SCORE 75.2

Hi.  I received the following when opening lenovo Vantage; A Thunderbolt controller has experienced a problem and cannot connect to devices or other computers until new firmware is installed.  Other Thuderbolt ports may be functioning normally.  Please contact PC manufacturer for a firmware update to restore full Thunderbolt functionality. What can I do to overcome this?BRCappi

A:T470 Thunderbolt firmware update

Have you tried installing the latest firmware from here?  https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-...
 
What happens?

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RELEVANCY SCORE 75.2

So, brand new WD15 connected via USB-C to an Inspirion 7000 7278 laptop under Linux. No complaints with the display, ethernet or USB-ness. I did notice, however, that there is a newer firmware available. No biggie, I boot into windows and attempt to flash the update. And then I get the 'no thunderbolt dock found cannot flash...'
So, just how are we supposed to flash firmware on the dock if we don't have a thunderbolt connection?

John

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RELEVANCY SCORE 75.2

For some reason the firmware for thunderbolt won't update on my p70. I've tried installing from a command prompt and using the installer. Either way it seems to work but the firmware version doesn't change. I have the hdmi cable connected to a monitor and have the thunderbolt software running. I've rebooted and tried again. I've booted into safe mode then rebooted and tried again. I've uninstalled the thunderbolt controller and tried again all to no avail. Ideas anyone? Thanks in advance.

A:P70 HDMI Thunderbolt Firmware won't update

Badhabit_wb,
 
I'm sorry to hear the Thunderbolt firmware installation was unsuccessful.
 
Lenovo is in the process of publishing a Service TIP that includes step-by-step instructions on how to check the Thunderbolt firmware version as well as a comprehensive guide to installing it.
 
I will post the link here once it goes live in the next day or two.
 
Thank you,

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RELEVANCY SCORE 74.4

Hello, I have purchased this week the Thunderbolt 3 Workstation dock. It work well until today. Yesterday (Feb 1st) evening I ran the Lenovo Vantage update which updated a bunch of things. Interesting ones: Thunderbolt 3 Dock Firmware Utility and BIOS update.Everything seem to work fine. This morning, first issue: after docking the PC, the Ethernet controller from the Thunderbolt dock didn't seem active. Other attached devices (monitors, mouse) were OK. My reflex: "restart" the dock, i.e. disconnect/reconnect the power cables. And then the dock ceased to work. It looks like if it's "bricked". The power led is on, but pushing the button (or long press) doesn't do anything. Relating to the updates from yesterday, I'd say that it's somehow related to them. And/or maybe an issue with the Thunderbolt software/drivers on PC? I tryed to uninstall/reinstall the Thunderbolt software on the PC. I find curious that:immediately after install, "Attached Thunderbolt Devices" shows "Port 1", "Port 2". By install I mean I open Lenovo Vantage and do a "Check for updates". It doesn't tell me that it had installed something, but it triggers the download and install in the background.Also I see in Device Manager: Device Manager/System/Thunderbolt Controllerafter restart, the list is empty, and in Device Manager there is no more "Thunderbold Controller"  Have you got any hints? Thanks in advance,Cristian.

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RELEVANCY SCORE 74.4

While trying to update the thunderbolt firmware update utility, I get the attached error message.  It happens every time.  Please tell me how to fix this. Dav Vandenbroucke

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RELEVANCY SCORE 74.4

I installed firmware update N25TF08W via the utility. After doing so only one of my thunderbolt ports will actually charge the computer. The other recognizes that the power supply is plugged in but fails to start charging. I don't know the underlying issue yet, but a PSA...

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RELEVANCY SCORE 74.4

I have a T470S type 20HF running windows 10 (version 1703) that suddenly the Intel Thunderbolt Driver was updated and gives me the error "A Thunderbolt controller has experienced a problem and cannot connect to devices or other computers until new firmware is installed." The computer is connected through a usb-c cable to a dockin station which has two monitors connected through display port cables. I tried uninstalling the Intel Tunderbolt Software (ver. 17.4.78.500) and reinstalling it.I tried installing thinkpad thunderbolt 3 dock and usc-c dock driver v10017.I tried to install new firmware with the file N1WTH07W but it says "cannot find correct bin file" I still get the same error and cannot use the monitors connected to the docking station. Please help.

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RELEVANCY SCORE 74.4

Hello,  My Thunderbolt dock stopped working with the error message "Not all Thunderbolt ports are functioning properly, please contact PC manufacturer for a firmware update".  So I went to "Display and Videos Graphics" and tried to run the "Thunderbolt firmware update tool for Windows tool"  and get the error message below. Any idea how this can be fixed?  Thank you! 

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RELEVANCY SCORE 74.4

I have a T470 20HD running Windows 10 Pro. Both the operating system and all Lenovo updates have been applied. Attached to thos is a Plugable-brand USB3 dual HDMI docking station that's been driving a pair of Dell SE2417HG(HDMI2) screens. Or did, until I did the Integrated Firmware of Thunderbolt Function 1.0.12.0-N1QTF16W update, at which point it now only drives a single screen. Windows sees both displays but now can't use one. I've tested both displays and they work fine otherwise, and if I unplug one display the dock will "fail over" to the other display without an issue.Is there a way to roll back this firmware update, or am I basically out of luck? 

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RELEVANCY SCORE 74.4

Does anyone have problems during the installation of Tunderbolt 3 firmware update? Mine just got an error that says "This method is not implemented in any class". The update to be installed is "Thunderbolt Firmware Update Utility for Windows 10 (64-bit), 8.1 (64-bit), 7 (32-bit, 64-bit) - ThinkPad P51s".

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RELEVANCY SCORE 74.4

Hi, i have a T470 that connects to a UCB C Lenvo thunderbolt dock, occasinly it requires the firmware to be updated (i done this last month) however it is erroring again saying i need to conncact my pc manufacturer for new firmware, i have just checked and there is no new firmware on the lneovo website, i installed all the latested packages that were there, does nayone know where i can get the new firmware and if there is any workaround? The dock is not showing as connected in the dock software window, however the dock light goes from yellow to white when i polug it into the laptop, so it does see the connection they just cant talk to each other. Thanks 

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RELEVANCY SCORE 74.4

Hi all Been using the thunderbolt for few weeks, struggle to make it to work with multiple restarts and shutdown before it start to disapply on my monitor. Today non of that worked so I tried to uninstall the "Thunderbolt Software" and update the "Thunderbolt FW" but it's not working with multiple errors as below: 1- TB - SW version 17.4.80.41 installed/ NVM details are not showing. 2- TB - FW update error "No Active Thunderbolt(TM) Controller Found in the system 3- Detect 1810.exe ends with errorCapturing Current NVM Version.....Capturing Current NVM Version failed!Error: 0x20B SDK_NO_CONTROLLER - 4- TB is enabled in bios 5- Thunderbolt Controller is not showing under Manage devices, though show hidden is selected 6- Tried to reset while battery and charger off using the hole behind the laptop. Didn't work 7- Lenovo update showing no updates available, also windows and intel. Now the TB port is completely inactive.  Apprecieate any guidnce 

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RELEVANCY SCORE 74.4

On my P52, I was prompted to install an update, Thunderbolt Firmware Utility - V1.0.12-N2CHF10W. However, it did not install, and I thought I saw something on here about people having issues with that. What's going on? Should I bother trying to install the update? It tried to have me connect a TB device, and I was scared I'd brick something.

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RELEVANCY SCORE 74.4

Today, I noticed that my USB-C docking station was no longer passing video from my T470 to my monitor. The monitor's HDMI cable is plugged into a docking station that is connected to my T470 via USB-C. It's been working fine for more than a year. All other connectivity via the docking station works (e.g., keyboard, mouse, ethernet, power). The docking station, including video, works just fine with another (non-Lenovo) PC. My first thought was to check Lenovo Vantage or the support website for Thunderbolt software and/or firmware updates. The most recent software is several months old and already installed on my machine. I can see that there's a relatively recent firmware update on the website, but it's specifically for Windows 10 1809 or older. I am running 1903. When trying to install that firmware update, I receive an error message (can't find suitable bin file). Vantage does not find any updates for me to install. I did see this post, which mentions HDMI output not working as a symptom (among others). However, it recommends the Thunderbolt software that has been installed for several months as well as the firmware that I cannot install. I have two questions:Is anyone else having problems with HDMI output via their T470 USB-C/Thunderbolt port?Is there any news on when there will be a new T470 Thunderbolt firmware update for Windows 10 versions newer than 1809? 

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