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Unable to update Thunderbolt firmware on 5th gen Thinkpad X1

Q: Unable to update Thunderbolt firmware on 5th gen Thinkpad X1

Hi, Lenovo recently released a firmware update in the Lenovo Vantage app for the thunderbolt port on my 5th Gen X1 but the update seems to fail. Also tried the update by downloading it direct from Lenovo support website but getting the same error. Any suggestions? Cheers





ThinkPad X220i7-2620MCorsair Neutron GTX SSD 480gb8gb Crucial RAMIPS 12.5 3x3 displayIntel Ultimate N6300 wifi9 cell batterybluetoothFingerprint readerWin 7 Pro 64 bit

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RELEVANCY SCORE 200
Preferred Solution: Unable to update Thunderbolt firmware on 5th gen Thinkpad X1

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 100.8

Hello,the thunderbolt on my X380 Yoga completely stopped working. As I try to connect a P27h for instance, the laptop charges but does not recognize the monitor or USB Hub.I installed every update available on system update and tried to update the Thunderbolt Software and Firmware. The software installed fine but upon updating the firmware the following promt appears:    When I check the version inside the Thunderbold software, this is what shows up:    I am running Windows 10 Home 1803. Any idea why this is not working? Is my thunderbolt controller not working properly?Thanks

A:Thunderbolt not working / Unable to update thunderbolt firmware

There is an issue with the update for the tunderbolt firmware when updating through the system update utility. This is a known issue that the Engineering department has been working on. The only known resolution to this issue so far has been to replace the system board. Im sorry for the inconvenience this is causing. If the device is still under warranty i would speak with the support center to have a tech install a new board.

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RELEVANCY SCORE 95.6

have anyone seen the 16.0.0.2-R0STF14W 2018/08/07 updater fail to update the Thunderbolt firmware? i tried both manually download the packagehttps://pcsupport.lenovo.com/ec/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...orvia Vantage, both got no error message, but the firmware wasn't updated.completly running Detect2016.exe said the build ID is still R0STF13W, release note said it should have go to R0STF14WNVM image is 14 though. Vantage wil detect machine has old version and want to do it again.  I let it do it three times, same things. Thunderbolt Driver has been updated to 17.3.74.8 (package version 17.3.74.400) before firmware update 

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RELEVANCY SCORE 93.6

Hello Lenovo friends! I've been a huge fan of ThinkPads-- my first was a T400s back in 2009.  And I've definitely found them to be solid, reliable machines.  I purchased a ThinkPad X1E last November and just encountered a new problem today though-- when I use my TB dock and play video, I've been getting BSOD messages.  I've connected the dock to two monitors, one via DP and the other via HDMI.  The Stop code is "DRIVER_VERIFIER_DMA_VIOLATION." I've read online that to fix this BSOD, you simply download and install the latest TB firmware update.  So I tried doing that today. But when I go to install the firmware update, I'm getting conflicting instructions!  The first dialog box says, "Please do not plug the Type C or Thunderbolt device to your system while updating the Thunderbolt Firmware." The second dialog box instructs, "Please connect at least one Thunderbolt device to your PC..." What is the correct step to do?  I only have one Thunderbolt device and that's my dock.  Should I connect it to my X1E while I'm updating the TB firmware?  Or not?  I've read on other forum posts that other X1E owners have actually bricked their docks when performing TB updates so I'm very concerned about that too.  Can someone please advise?  Thank you! PS.  Here are some of my system details too, btw, in case that helps:My Product #:  20MFCTO1WWMy BIOS version:  N2EET37W 1.1... Read more

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RELEVANCY SCORE 91.6

Here is the new Thunderbolt Firmware ......CHANGES IN THIS RELEASE
Version 17.0.0.3-N1NTF21W

[Important updates]
Nothing.

[New functions or enhancements]
- Improved firmware stability.

[Problem fixes]
Nothing. https://pcsupport.lenovo.com/de/de/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...Best Regards

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RELEVANCY SCORE 85.6

Hello there,I am unable to update the SSD firmware of my X1 Carbon 2nd Gen. I am running Windows 10 1709 Enterprise.SSD is a Samsung MZNTE512HMJH-000L1, current firmware version EXT26L0Q.Installed Intel Rapid Storage Technology driver version: 14.8.16.1063 (newest available for this laptop model) The following error pops up: Logged in as local administrator, tried to disable BitLocker encryption etc... to no avail. Would be happy about any help or suggestions! 

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RELEVANCY SCORE 84.8

I just got my X1 Extreme yesterday. I updated the BIOS to 1.15 and also updated other drivers. The one pending thing is the Thunderbolt firmware update utility. The first pop-up says "do not connect any Thunderbolt device", but then a second pop-up right before the firmware update says "connect at least one Thunderbolt device. I cancelled the update for now due to the conflicting pop-up messages. Note - I do not have any Thunderbolt devices connected to my X1E laptop. Can I upgrade Thunderbolt firmware safely with no Thunderbolt devices connected, or?

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RELEVANCY SCORE 83.2

Hello, I update my laptop with lenovo vantage and i have a problem with thunderbolt. (Thinkpad P51 -I have a twice notification at each reboot and sometimes in a random use. Any solution ? Thanks  

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RELEVANCY SCORE 79.6

Why isn't there any avaliable Thunderbolt Firmware for my laptop? Thunderbolt products is not being detected by the laptop. I have ThinkPad Yoga 730s / s730 81J0. Docking station is Lenovo Thunderbolt 3 dock (1st gen). The USB-C port detects other devices, but not TB3 devices such as this dock.

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RELEVANCY SCORE 76.8

I note a new P51 (models 20HH, 20HJ) Thunderbolt Firmware update has just been posted on the support drivers page (24 Jul 2018) which is great news, but it's release note refers to Thunderbolt driver / software version 17.3.74.400. The Thunderbolt driver software currently available on the P51 20HH, 20HJ support drivers page is version 17.1.64.250, which is quite old. Please would you also put the latest Thunderbolt Software on this support drivers page. BTW: The P51 (models 20MM, 20MN) support drivers page does has the latest Thunderbolt Software (17.3.74.400), so I assume this could be installed on a P51 (models 20HH, 20HJ), as all models use the same Thunderbolt controller - ID 15D9 (Intel JHL6340).

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RELEVANCY SCORE 76.8

Hello, I am trying to use a Thunderbolt 3 to Thunderbolt 2 adapter (StarTech brand) to connect my P50 to a Resident Audio T4 Thunderbolt audio interface. The device is briefly detected and then disappears. I have been doing some research to resolve this issue and a few users have said that updating thier Thunderbolt NVM to 18 add compatibility with the adapter.  Would it be possible to get an upgrade from the current NVM16 to NVM18? Current P50 firmware (NVM16) link here:http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-p50... I have already attempted to install the NVM18 firmware straight from Intel but it looks like the firmware is OEM specific. Thanks!

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RELEVANCY SCORE 76.8

Trying to update my thunderbolt drivers/firmware to the NVM 16 version so I can use my eGPU. 
When I run the firmware install, it fails after about 20% progress. Logs show this:
*** Dell Thunderbolt firmware update started on 11/29/2017 at 7:38:10***Command: C:\Users\...\Desktop\Intel_TBT3_FW_UPDATE_NVM16_8FDJ2_A06_4.16.00.005.exe
Starting FW Update....Power is on alreadyThunderbolt Firmware Update C:\Users\...\AppData\Local\Temp\DEL52C1.tmp\Intel\FwUpdateCmd.exe /s up1 C:\Users\...\AppData\Local\Temp\DEL52C1.tmp\Intel\0X06E4_secure.bin /s up1 C:\Users\...\AppData\Local\Temp\DEL52C1.tmp\Intel\0X06E4_secure.bin FAILED: FwUpdateExceptionsCode 0x10bSystem TBT NVM Current Version:BCD:00000008: New Version:BCD:00000008
Error: Unhandled Error
An unexpected error was encountered. Please record the error return code and report back to technical support.
Exit Code = 10 (Unspecified Error)***Thunderbolt Firmware flash finished at 11/29/2017 at 7:41:48***
Seems similar to this issue:  

Any ideas?

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RELEVANCY SCORE 76.4

Lenovo Vantage updated the T480s BIOS on 8/9. I immediately started getting a Thunderbolt error when starting Windows 10 64, which says to update the Thunderbolt firmware. I downloaded the current firmware from Lenovo (n22th06w) but I get the following error when trying to update: 0x20D SDK_INVALID_OPERATION_IN_SAFE_MODE What's the solution, Lenovo? Thanks.  

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RELEVANCY SCORE 76

For some reason the firmware for thunderbolt won't update on my p70. I've tried installing from a command prompt and using the installer. Either way it seems to work but the firmware version doesn't change. I have the hdmi cable connected to a monitor and have the thunderbolt software running. I've rebooted and tried again. I've booted into safe mode then rebooted and tried again. I've uninstalled the thunderbolt controller and tried again all to no avail. Ideas anyone? Thanks in advance.

A:P70 HDMI Thunderbolt Firmware won't update

Badhabit_wb,
 
I'm sorry to hear the Thunderbolt firmware installation was unsuccessful.
 
Lenovo is in the process of publishing a Service TIP that includes step-by-step instructions on how to check the Thunderbolt firmware version as well as a comprehensive guide to installing it.
 
I will post the link here once it goes live in the next day or two.
 
Thank you,

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RELEVANCY SCORE 76

So, brand new WD15 connected via USB-C to an Inspirion 7000 7278 laptop under Linux. No complaints with the display, ethernet or USB-ness. I did notice, however, that there is a newer firmware available. No biggie, I boot into windows and attempt to flash the update. And then I get the 'no thunderbolt dock found cannot flash...'
So, just how are we supposed to flash firmware on the dock if we don't have a thunderbolt connection?

John

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RELEVANCY SCORE 76

Hi.  I received the following when opening lenovo Vantage; A Thunderbolt controller has experienced a problem and cannot connect to devices or other computers until new firmware is installed.  Other Thuderbolt ports may be functioning normally.  Please contact PC manufacturer for a firmware update to restore full Thunderbolt functionality. What can I do to overcome this?BRCappi

A:T470 Thunderbolt firmware update

Have you tried installing the latest firmware from here?  https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-...
 
What happens?

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RELEVANCY SCORE 75.2

Hello, I have purchased this week the Thunderbolt 3 Workstation dock. It work well until today. Yesterday (Feb 1st) evening I ran the Lenovo Vantage update which updated a bunch of things. Interesting ones: Thunderbolt 3 Dock Firmware Utility and BIOS update.Everything seem to work fine. This morning, first issue: after docking the PC, the Ethernet controller from the Thunderbolt dock didn't seem active. Other attached devices (monitors, mouse) were OK. My reflex: "restart" the dock, i.e. disconnect/reconnect the power cables. And then the dock ceased to work. It looks like if it's "bricked". The power led is on, but pushing the button (or long press) doesn't do anything. Relating to the updates from yesterday, I'd say that it's somehow related to them. And/or maybe an issue with the Thunderbolt software/drivers on PC? I tryed to uninstall/reinstall the Thunderbolt software on the PC. I find curious that:immediately after install, "Attached Thunderbolt Devices" shows "Port 1", "Port 2". By install I mean I open Lenovo Vantage and do a "Check for updates". It doesn't tell me that it had installed something, but it triggers the download and install in the background.Also I see in Device Manager: Device Manager/System/Thunderbolt Controllerafter restart, the list is empty, and in Device Manager there is no more "Thunderbold Controller"  Have you got any hints? Thanks in advance,Cristian.

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RELEVANCY SCORE 75.2

Does anyone have problems during the installation of Tunderbolt 3 firmware update? Mine just got an error that says "This method is not implemented in any class". The update to be installed is "Thunderbolt Firmware Update Utility for Windows 10 (64-bit), 8.1 (64-bit), 7 (32-bit, 64-bit) - ThinkPad P51s".

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RELEVANCY SCORE 75.2

Hi, i have a T470 that connects to a UCB C Lenvo thunderbolt dock, occasinly it requires the firmware to be updated (i done this last month) however it is erroring again saying i need to conncact my pc manufacturer for new firmware, i have just checked and there is no new firmware on the lneovo website, i installed all the latested packages that were there, does nayone know where i can get the new firmware and if there is any workaround? The dock is not showing as connected in the dock software window, however the dock light goes from yellow to white when i polug it into the laptop, so it does see the connection they just cant talk to each other. Thanks 

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RELEVANCY SCORE 75.2

Hello,  My Thunderbolt dock stopped working with the error message "Not all Thunderbolt ports are functioning properly, please contact PC manufacturer for a firmware update".  So I went to "Display and Videos Graphics" and tried to run the "Thunderbolt firmware update tool for Windows tool"  and get the error message below. Any idea how this can be fixed?  Thank you! 

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RELEVANCY SCORE 75.2

While trying to update the thunderbolt firmware update utility, I get the attached error message.  It happens every time.  Please tell me how to fix this. Dav Vandenbroucke

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RELEVANCY SCORE 75.2

The Thunderbolt firmware update to correct HDMI issues for the P70 is now available in the Support section:
 
http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-P-Series-laptops/ThinkPad-P70...
 
 
 
 

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RELEVANCY SCORE 75.2

I installed firmware update N25TF08W via the utility. After doing so only one of my thunderbolt ports will actually charge the computer. The other recognizes that the power supply is plugged in but fails to start charging. I don't know the underlying issue yet, but a PSA...

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RELEVANCY SCORE 75.2

I have a T470S type 20HF running windows 10 (version 1703) that suddenly the Intel Thunderbolt Driver was updated and gives me the error "A Thunderbolt controller has experienced a problem and cannot connect to devices or other computers until new firmware is installed." The computer is connected through a usb-c cable to a dockin station which has two monitors connected through display port cables. I tried uninstalling the Intel Tunderbolt Software (ver. 17.4.78.500) and reinstalling it.I tried installing thinkpad thunderbolt 3 dock and usc-c dock driver v10017.I tried to install new firmware with the file N1WTH07W but it says "cannot find correct bin file" I still get the same error and cannot use the monitors connected to the docking station. Please help.

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RELEVANCY SCORE 75.2

On my P52, I was prompted to install an update, Thunderbolt Firmware Utility - V1.0.12-N2CHF10W. However, it did not install, and I thought I saw something on here about people having issues with that. What's going on? Should I bother trying to install the update? It tried to have me connect a TB device, and I was scared I'd brick something.

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RELEVANCY SCORE 75.2

I have a T470 20HD running Windows 10 Pro. Both the operating system and all Lenovo updates have been applied. Attached to thos is a Plugable-brand USB3 dual HDMI docking station that's been driving a pair of Dell SE2417HG(HDMI2) screens. Or did, until I did the Integrated Firmware of Thunderbolt Function 1.0.12.0-N1QTF16W update, at which point it now only drives a single screen. Windows sees both displays but now can't use one. I've tested both displays and they work fine otherwise, and if I unplug one display the dock will "fail over" to the other display without an issue.Is there a way to roll back this firmware update, or am I basically out of luck? 

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RELEVANCY SCORE 74.4

Hey all! I can't seem to get my firmware to update....I just get this: Has anyone seen this and have any advice? I've consulted Google and the forums here and can't seem to get any leads. I'm running a T480 with the latest updates per the support site and the System Update 5 tool. Thanks in advance! 

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RELEVANCY SCORE 74.4

I was attempting to download the latest Thunderbolt 3 NVM firmware update for the ThinkPad P50 as a result of  following the guide here -> https://support.lenovo.com/us/en/solutions/SF16-T0051    However, when attempting to download the firmware update itself via the link provided within the text -> http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-P-Series-laptops/ThinkPad-P50... It results in a page not found error. I could have sworn this update was there a short time ago and I can see from other forum posts that it worked in the past. Is this just a glitch or is there a newer TB3 NVM update available? Thanks in advance for any help or guidance! 

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RELEVANCY SCORE 74.4

Why no Thunderbolt firmware for 720S-141KB ...???https://pcsupport.lenovo.com/us/en/downloads/DS500874 I see it here for X1...https://pcsupport.lenovo.com/us/en/downloads/DS120382 Here for ThinkPad X380 Yoga...https://pcsupport.lenovo.com/us/en/downloads/DS502887 Here for X25...https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-... What's up?

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RELEVANCY SCORE 73.6

I would like to update the thunderbolt firmware on my Lenovo Thinkpad T580. However the Firmware Update tool tels me "Firmware file (*.bin) not found in folder". I ran the update through Vantage and though the pcsupport download link.I follow the steps in the readme, admin account and all that, but with the same result.When I click next and ignore the file not found warning I get the following error:  Error: 0x207 SDK_FILE_NOT_FOUND File does not exist.

A:Thunderbolt Firmware update on T580 not working - SDK FILE NOT FOUND

Please do these steps:
1.  open a command prompt as administrator
2.  cd \fw\win\thunderbolt
3.  detect.exe
4.  post screenshot of the output here.  It should look something like this.
 

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RELEVANCY SCORE 73.6

Hello, I hope someone can help me here. Over the last two months, I have been trying to install the lastest Thunderbolt Firmware Update 1.0.12.0-N23TF13W. Each time I run the update I get the following error:  Also here are the Thunderbolt driver info.  I'm at a lost on how to proceed, please let me know how to proceed. Thanks   

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RELEVANCY SCORE 73.6

Hi,UEFI is at the latest Downloadable version but the much older Thunderbolt Firmware from 2017 says the BIOS is not up to date.Why isn't there a working Thunderbolt Firmware Flash tool ... it probably does the version check wrong. Theoretically one could try with a old BIOS, but the Update text states that it is not possible to go below 1.44.Intel Alpine Ridge Thunderbolt Firmware for Windows 10 (64-bit), 8.1 (64-bit), 7 (64-bit) - ThinkPad P50  -- v25This was released on 09 May 2017, so the BIOS at this Time was either 1.39 or 1.40.  The following versions of UEFI BIOS and ECP (Embedded Controller Program) have
been released to date.

Package (ID) UEFI BIOS (BIOS ID) ECP (ECP ID) Rev. Issue Date
---------------- -------------------- ---------------- ---- ----------
1.53 (N1EUJ36W) 1.53 (N1EET80W) 1.18 (N1EHT38W) 01 2018/09/26
1.52 (N1EUJ35W) 1.52 (N1EET79W) 1.17 (N1EHT37W) 01 2018/07/26
1.51 (N1EUJ34W) 1.51 (N1EET78W) 1.17 (N1EHT37W) 01 2018/06/12
1.50 (N1EUJ33W) 1.50 (N1EET77W) 1.17 (N1EHT37W) 01 2018/04/09
1.49 (N1EUJ32W) 1.49 (N1EET76W) 1.17 (N1EHT37W) 01 2018/03/06
1.48 (N1EUJ31W) 1.48 (N1EET75W) 1.17 (N1EHT37W) 02 2018/02/06
1.48 (N1EUJ31W) 1.48 (N1EET75W) 1.17 (N1EHT37W) 01 2017/12/19
1.47 (N1EUJ30W) 1.47 (N1EET74W) 1.17 (N1EHT37W) 01 2017/11/30
1.46 (N1EUJ29W) 1.46 (N1EET73W) 1.16 ... Read more

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RELEVANCY SCORE 73.6

Same issue. Latest Thunderbolt Firmware update made my HDMI output unusable. I can not connect to an external monitor. We need a fix ASAP! Dell technical support was unable to help so far...

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RELEVANCY SCORE 73.6

 The title literally.I am under stress from a recent failure to update.This will stop with an error of 85%.I am using X1 yoga 2nd gen (20JD) with Thunderbolt3 dock(by Lenovo ThinkPad), and the BIOS version installed on my laptop is N1NET42W 1.29PLZ. Help me

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RELEVANCY SCORE 70.4

Because I didn't liked USB 3.0 ethernet chipsets and USB-based ethernet cannot bear some network-intensive tasks, I wanted to use PCIe-based Thunderbolt ethernet controller on my XPS 15 9550. As there is no Thunderbolt 3 "PCIe" ethernet adapter (except docks), I chose to buy Apple Thunderbolt 3 to 2 adapter and Thunderbolt 2-based ethernet adapter.
I plugged it into the XPS 15 9550 (tested with BIOS 1.1.19, 1.2.14, 1.2.16 and latest Thunderbolt firmware with NVM version 16), and the PCIe device did not pop up. Instead, only USB billboard device is appearing saying that "Alternate Mode configuration not attempted". Both Windows 10 and Ubuntu 16.10 failed to detect the device. I moved this configuration to MSI GS63 laptop, and it detected ethernet controller successfully (that laptop utilizing NVM firmware version 18).
It seems that other vendors are affected with lower NVM firmware version involving setup with Thunderbolt adapter: see the case of Lenovo too. Do you have planned Thunderbolt NVM firmware update for XPS 15 9550? Looks like XPS 13 9360 is using newer Thunderbolt NVM firmware version, though.

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RELEVANCY SCORE 68

Hello everybody, I know another thread with similar problems here, booting three times ect .... but not with the new specific problem, this one seems to be new to me and I hope for a solution without the technician having to change the Hardware Motherboard. I had the original ME firmware and now an update was made by Lenovo Vantage, but this unfortunately did not work properly and led to the following: 1. at boot the "Strg P" entry has disappeared 2. in the Bios the entry with ME Firmware Version is empty 3. ME is shown as deactivated or not present in Hardware Manager, The result is that you can no longer perform flash if ME is no longer present in the system. 4. When restarting or reactivating, it will take about 35 seconds for the Lenovo logo to be displayed and the system will start up  this is all very frustrating, i hope that there will be a software solution, or maybe someone knows a solution .... Thanks all for support.....

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RELEVANCY SCORE 68

I'm unable o update the TPM firmware in an X1 Tablet (model type 20GG003UUK). The firmware update utility reports:TPM manufacturer: InfinionFirmware Version: 6.40Spec Version: 1.2 When I perform the update it says it is updating to 6.43. It appears to work, in that it says it is doing the flash, the tablet reboots, but afterwards, when I run the utility again, it remains on 6.40. Here's the log from the update... [2018/7/12 16:26:51] TpmUpdt.exe version 1.0.0.0OS = Windows 10 64bitChecking TPM status.TpmFwChk TpmStatus: 1TPM Manufacturer: InfineonCurrent TPM Firmware Version: 6.40New Firmware Version: 6.43AC adapter/Battery check....OK.TPM FW Flashing....TPM FW Flash completed. I'm running this from an admin account using 'run as administrator' on Windows 10 Pro 1803. I'm doing this because of the advisory here:https://support.lenovo.com/gb/en/product_security/len-15552 Can someone assist with getting this updated? 

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RELEVANCY SCORE 67.2

This is an excellent Lap Top. Cannot update Firmware. Levovo Service Bridge downloaded but does not seem to work. Can anyone help? Thank you. Best regards. Peter

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RELEVANCY SCORE 67.2

Hello, is it possible to update the Lenovo Ultra Dock Pro to the latest version without a Windows Operating System? https://support.lenovo.com/de/en/documents/ht081248 A bootable ISO for this would be perfect. I use Linux as Operating System installed on a T440p, so a Windows based update is not possible for me. Thanks in advance! Best regrads, Michael

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RELEVANCY SCORE 67.2

I bought 2 batteries original Lenovo 4.4Ah for the tablet on ebay. The battery was sell as new.When I try to charge it just blink ornage and no charge. The seller refuse to take back the battery telling the price was low take as it is. He said all other batteries he sell where ok however this was the last one they sell and they where few years old. Then I did open the battery case and mesure the voltage all batteries was zero. I decide to charge evey single cell wit USB charger and a resistor. I was able to charge all the cell to 3.5-3.6V with a total voltage of 14V. However the pin of the battery show 0V. After reading on web I find out that the firmware is in Ram and consume some power. The for such long period of time drain the battery to 0V, very good design.... to sell battery. With no more power since it is ram the firmware is gone.In any case, I am afraid to buy new battery to get same problem since it is old computer. I have found that there is a lenovo utility for firmware utility but my computer is not in the list. Can I try or there is another solution. Only solution out of firmware update is buy a used working battery and replace with the one I have taking care to keep power during replacement (this is quite touchy). I thought may be to use a similar battery as Thinkpad X61 and just change the case. Maybe there is another third part solution. I hope this information and my experience could be also helpfull to remember others to charge your battery once in a while ... Read more

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RELEVANCY SCORE 67.2

I bought 2 batteries original Lenovo 4.4Ah for the tablet on ebay. The battery was sell as new.When I try to charge it just blink ornage and no charge. The seller refuse to take back the battery telling the price was low take as it is. He said all other batteries he sell where ok however this was the last one they sell and they where few years old. Then I did open the battery case and mesure the voltage all batteries was zero. I decide to charge evey single cell wit USB charger and a resistor. I was able to charge all the cell to 3.5-3.6V with a total voltage of 14V. However the pin of the battery show 0V. After reading on web I find out that the firmware is in Ram and consume some power. The for such long period of time drain the battery to 0V, very good design.... to sell battery. With no more power since it is ram the firmware is gone.In any case, I am afraid to buy new battery to get same problem since it is old computer. I have found that there is a lenovo utility for firmware utility but my computer is not in the list. Can I try or there is another solution. Only solution out of firmware update is buy a used working battery and replace with the one I have taking care to keep power during replacement (this is quite touchy). I thought may be to use a similar battery as Thinkpad X61 and just change the case. Maybe there is another third part solution. I hope this information and my experience could be also helpfull to remember others to charge your battery once in a while ... Read more

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RELEVANCY SCORE 66.4

I have a recently purchased X1 Extreme, with fully updated system (according to Lenovo System Update) and running Windows 10 v. 1903.  Following some lost functionality / freeze-up of the mouse pointer, I first tried deleting the Synaptics Trackpoint in Device Manager, then rebooting. This "fix" worked, but the problem repeated itself.  So I followed the usual path - look for newer drivers in Lenovo Support.  So I looked at the X1E Drivers & Software page and downloaded the TrackPoint Firmware Update Utility from:https://download.lenovo.com/pccbbs/mobiles/n20g902w.exe Running this program gave me the following error (screenshot should (?) be attached):"Fail to enter Transparent mode" And now the TrackPoint & TrackPad do not work at all.  I am using an external USB mouse ... with my ultraportable laptop.   I searched and searched online, of course, and found a solution seems to have been found for the same problem on the X1 Carbon 6th Generation.  The solution involves downloading the SYNAPTICS Touchpad Firmware from the Lenovo site at:https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-... But ... no such update for the X1 Extreme.   HELP...!!! Please.  It looks to me like the same solution is needed for the Extreme - a new flash of firmware, specifically for the X1 Extreme.  I found a similar situation for the P52 - only it has a "Elan Touchpad F... Read more

A:HELP...!!! Thinkpad X1E TrackPoint/TrackPad bricked by firmware update

Try this:https://www.youtube.com/watch?v=f2rfwR-IV-cLet me know what happens.

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