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EliteBook 8560w keyboard and memory

Q: EliteBook 8560w keyboard and memory

Dear EliteBook users,Did anyone try - and succeed - adding some memory module to the primary memory slot underneath the keyboard of an EliteBook 8560w?I needed some extra memory and successfully added two modules to the slots below the bottom cover. But I needed more, and had to add it to the remaining slot just below the keybord. For that I had to remove the keyboard, but that turned out to be an impossible task.The user-guide ("Getting Started", p.45 and on) tells you how to do that, but that is definitely not correct. For instance, there is no "keyboard release cut-out", as indicated in p.46. Also the force you have to exert on the keyboard back-side is dangerouly hight (dangerous for the keyboard and for your fingers). Googling for that did not help. In fact, a bit surprisingly, I have found other two user-guides for the same model, all of them with different technics to remove the keyboard, and all of them inapropriate. To make things worse, HP support in the Netherlands said they could do nothing for me, except sending me the same manuals I already have. And there is absolutelly no available channel to complain with HP about that!I'd be grateful for any information on that.Regards.G.Oliveira.?

RELEVANCY SCORE 200
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A: EliteBook 8560w keyboard and memory

Hi: You may find the actual service manual of more help. It provides detailed instructions on how to install the memory and remove the various parts to get to the memory module under the keyboard. See chapter 4 http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02844491/c02844491.pdf Paul

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RELEVANCY SCORE 90.8

I was thinking of upgrading the RAM in my Elitebook 8650w. I know the type of memory I need (DDR3 PC-10600 1333 Mhz) but I was wondering how many strips are build in already?I got the quad core version so my laptop has 4 slots, from which 2 are under the keyboard and I dont want to take the laptop apart. My laptop has 4 GB of RAM this moment. My question is, are there 2 strips of 2GB DDR3 RAM already installed or just 1 strip of 4 GB? Or is this something varying from factory to factory?











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A:RAM memory in Elitebook 8560w

Yes, DDotDacherDash has a very good point to use the Support Assistant. Bur if you are like me, and you uninstalled all unnecessary software, you can also run the free Crucial memory scanner that will scan your PC and report the same info without installing any software. http://www.crucial.com/systemscanner/ Paul

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RELEVANCY SCORE 89.6

Hi everyone, I am in the need to upgrade the RAM on my ELitebook 8560w and I do not know how much ram i can add and what's best to buy! There are four slots in total and two are used with 4 Go ram memories. REASON: I am using this computer for 3D modelling and it s getting slow. Computer Make: Hewlett-PackardComputer Model: HP EliteBook 8560wComputer Version: A0000C02Motherboard Model: 1631Motherboard Version: KBC Version 01.3BCPU: Intel Unknown 2.3GhzInstalled Memory: 4 slots: 4 GB, empty, 4 GB, empty Spec ram: Type DDR3Size 4096 MBytesManufacturer Hyundai ElectronicsMax Bandwidth PC3-12800 (800 MHz)Part Number HMT351S6CFR8C-PBSerial Number 075DC11AWeek/year 22 / 12 Thanks for answering as soon as possible. Best regards, Julien

A:adding ram memory on my ELITEBOOK 8560w

Hi, Julien: Below is the link to the quickspecs for your mobile workstation. http://isvpatch.external.hp.com/HPPTF2/drvlib/docs/8560w.pdf The memory upgrade info can be found on page 7.

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RELEVANCY SCORE 72.4

I am trying to recover the 3 of 4 USB-ports on 8560w. After last Windows update, just 1 of the 4 USB-ports are working.What is the problem and how to fix this problem?I have tried differt solutions found on the forum, but non is working.Please HELP!!! 

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RELEVANCY SCORE 72.4

Hi, I'm trying to enable Virtualization for my Elitebook 8560W but when I start BIOS most options are grayed out and I can't change them. I set everything on it's defaults but nothing changed. Is there anything I can do to fix this?

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RELEVANCY SCORE 72.4

I have a HP EliteBook 8560w SM858UC. My video card has stopped rendering properly or it has died and I was wondering what the highest upgrades are for that motherboards CPU and graphics?Also, I am wondering if it is at all possible that I can upgrade my motherboard to allow for a faster CPU and graphics card?Thank you for any help you can give because I cannot find any info regarding upgrades.

A:Elitebook 8560w

@Ccook7 What GPU and CPU do you have installed now??? REO

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RELEVANCY SCORE 71.6

I would like to add RAM to my EliteBook and have not been able to figure out the correct part # AND can I just "plug" it into the second slot?  Currently have a 4GB RAM in slot 1.

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RELEVANCY SCORE 71.6

This afternoon I left my Elitebook open and running on the table and when I returned half an hour later the screen was black. I figured it had gone to sleep but when I moved my mouse nothing happened. I pushed the power button, still no response. Even after holding the power button for an extended period of time nothing happened, aside from the power led blinking for a couple of seconds. I've already tried removing the battery etc, but it didn't work. All help is appreciated.

A:HP Elitebook 8560w won't boot, help?

Have you tried removing the battery and power cable.  Then hold the power button for over 1 minute.  Then reassemble and power on?

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RELEVANCY SCORE 70.8

I'm hoping someone might be able to help me diagnose this problem with my 8560W:It randomly hard locks up - ie the mouse/keyboard input stop and music playback freezes - about 10 seconds later the machine turns right off.  I haven't noticed any pattern to when it does it - sometimes it'll go for a week with no problems, other times it'll freeze before the windows sign-in screen. I've tried a fresh windows install (but have also seen the lockups in safe mode) so I don't think it's a bad driver issue. There is nothing meaningful in event viewerI suspected it might be an SSD failing - so tried another and had the same issues. I've seen the lockups on battery, and with both the power adapters I have - also on AC with the battery removed.I've run the built-in efi extensive diagnosis a few times - all passing completely. I have cleaned out the heatsinks with compressed air - though they didn't look too bad.  Keeping an eye on CPU temperatures - it does lock up some times when the temperatures are relatively low. Something I've noticed (and I don't know if it's a red herring or not) is that the system fan tends to not spin as much as it used to - ie I don't notice hearing it.  I've tried to roll back my BIOS - but haven't been able to - in Windows it tells me I can't go back, and in 'bios' it tells me it can't find the signature. Any help at this point would be appreciated.  I'd hate to have to throw the system out - it is still a ve... Read more

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RELEVANCY SCORE 70.8

I have a laptop that will not charge the battery with the AC Adapter. I have tried different combinations between two chargers and two batteries and I always have the same results. The only time it will charge is when I connect it to my docking station which is a Hewlett-Packard (HP) NZ222AA - HSTNN-I10X 120W Advanced Docking Station. The charger I have is an HP PA-1151-09HA TPC-LA52 Adapter. The second charger is from another laptop. That is also the charger used in the docking station. That is an HP PA-1231-66HJ. I have tried both of these chargers in my EliteBook 8570p and they were both able to charge that laptop.  The laptop will run with the charger, without the battery. The only message the battery icon displays is "No battery detected". If I then attach the battery with the laptop still on, the message will change to "xx% and not charging. It will then run on battery power until it dies. At that point, it will turn off. If I followed the same scenario but unplugged it after attaching the battery, the message with change to "xx% and in use".  If I try to plug it in after that, it will continue to say "xx% and in use". It will not change back to "xx% and not charging". If the laptop was started with the battery in and then I plug it in, it will always say "xx% and in use". If I start the laptop with a battery and the charger, it will say "xx% and in use". I have tried updating the bios to VERSION: F.28 because I found an article that w... Read more

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RELEVANCY SCORE 70.8

Hello,i have problem with my EliteBook 8560w(With dual boot Windows 7 64bit and Linux Mint 17.3 if its important). When I plug it in AC charger it turns on by itself and after 2-3 sec. it shutsdown without warning. After shutting down the laptop can't be turned on using the power button. This occurs everytime I plug it in the charger. I get the same problem when I place the battery. I tryed the following: removing RAM, removing HDD, removing BIOS battery. Everytime the laptop turns on itself immediately when plugged in then shuts down after 2-3 sec. Its not heating problem either, because fan check is passing and I have recently replaced heatsink paste.When I plugged off the power button from the motherboard, the laptop stopped turning on when pluged in, but there is no way I can turn it on. Any suggestions what can be the cause of the problem and what solution can I try?Thank you in advance.

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RELEVANCY SCORE 70.8

Hi, I have had my Elitebook for almost 5 years now. It currently runs Windows 10 Pro 64-bit with 16 GB of RAM. I'm still running on the installed Hitachi 500 GB HDD, but it's getting a little slow for my taste and I'm worried it might fail at any time. I've been hoping to replace the 500 GB HDD with a 500 GB SSD from Samsung by cloning it, then wipe the old HDD completely, and THEN replace the optical bay with a new 2nd HDD of some unspecified capacity. My problem now: I have about 300 GB's worth of data (went to an engineering school). I spoke to an HP rep on a live chat who told me that the largest supported capacity for an SSD (that can only be in the primary slot) is 256 GB and the largest supported capacity for an HDD in the replacement bay is 500 GB. Rather than move and link my entire USER's folder to the 2nd HDD (which is possible but still confusing for me at this point), I'd like to get a second opinion from someone in the HP community. Is the capacity limitation a matter of drive height? BIOS limitation? Is it still possible to get a 500 GB SSD instead? I've seen in various forums that the user had a larger drive than suggested. Thanks.

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RELEVANCY SCORE 70.8

I need HP support. I want to know can i run my HP 8560w by just removing my faulty NVIDIA Quadro 1000m rather than replacing it with the new one. As per my knowledge this shoud run on built in gpu, shared graphic memory even in the absense of external graphics card.

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RELEVANCY SCORE 70.8

Hi every body, I am asking help from you. When I try to install any version of windows 7/8/8.1/10 with uefi, the installation stuck at copying windows file (0%), this problem came out after updating from windows 7 to 10, before the update i backed up my system  partition and the efi one with windows image backup.when I try to re image my system the restoration hangs at the end after cleaning up.

A:EliteBook 8560w UEFI issue

run a chkdsk /R C:  from a command prompt  ..... UEFI is to do with the BIOS and only affects boot

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RELEVANCY SCORE 70.8

Elitebook 8560w all drivers and BIOS are up to date.  Win7 is fully up to date.  Nothing in event viewer other than the previous system shutdown @ whatever was unexpected.  Can't replicate it.  I've left it on for a day a few times over and this evil power down won't show it's self.  Did it yesterday during a powerpoint presentation in front of 30 people. grrrrrrr!  Hit the power button and it fires up whitout issue.  Fan's are fine, it's not getting hot.  Batt and power are fine.  Is there a low level diag I could run on it?  An ideas before I just toss it?   

A:Elitebook 8560w randomly turns off

this has also been happeing to me and i really hate when it does i have done everything to try to fix it 

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RELEVANCY SCORE 70.8

I have an Elitebook 8560w with Windows 10 64 bit, 500gb PNY SSD, 8GB ram.  I noticed it first onFacebook, firefox would freeze when I played any video.  My GoPro Stodio was also very laggy.  I did a complete restore... a fresh installation of Windows 10 64bit and reinstalled the drivers for my Quadro 1000m.  I am stillhaving the same issues. I'm not much of a gamer so I haven't tested it on any games, but most video is terrible.  Is it possible that there is a hardware issue?  Any recommended diagnostic programs?  Could I have the wrong drivers installed?  I installed the latest drivers from the NVIDIA website.  Please help!   Thanks,  Russ

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RELEVANCY SCORE 70

I know in the past it was noted that you could not install these cards in a whitelist enabled BIOS, but has HP changed or updated the ability to install these cards on these specific older computers? If not, PLEASE HP, help your existing users. Please remove the whitelist from these older BIOS, specifically the ELITEBOOK 8560W. Thanks. 

A:Intel wireless-ac 7260 with Elitebook 8560w

You still have the whitelist. It is not present in computers having an Intel Core 4th gen and higher CPU, but yours is second gen so the whitelist is still a problem for you. People have been asking for "de-whitelisted" BIOS for these machines for years and it has never happened so I can't hold out any hope it ever will.  These two devices will work: Intel Centrino Ultimate-N 6300 802.11 3x3 a/g/n WiFi Adapter 572511-001Intel Centrino Advanced N 6205, 2x2 a/b/g/n WiFi Adapter 631954-001 The 6300 takes 3 antenna and the 6205 only two. Both are 2.4 and 5 ghz compatible devices and are pretty good wireless cards, just not 802.11ac.  https://www.amazon.com/Ultimate-n-6300AGN-Wirless-THINKPAD-572511-001/dp/B01EDT6I2C/ref=sr_1_1?ie=UT... https://www.amazon.com/Replacement-631954-001-Intel-PCI-express-Wireless/dp/B00TI8CMX8/ref=sr_1_1?ie... The above are very strong wireless cards, particularly the 6300 with 3 antennae if your laptop has 3 antennae. I am sure it has at least 2. I wish I could link you to a workable 802.11ac card but I cannot and these are the best you can get.  If this is "the Answer" please click "Accept as Solution" to help others find it. 

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RELEVANCY SCORE 70

 
 
Product number = XU083LA
SERIAL NUMBER = [Personal Information Removed]
UNIVERSAL UUID = F224B588DA36E111B63048C57201COFF
 
 













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A:bios password reset Elitebook 8560w

@cgamarra There are no master passwords for ProBooks and EliteBooks. Contact HP.   http://welcome.hp.com/country/w1/en/contact_us.html Or download these files. https://www.dropbox.com/sh/zu4kdgxm052l87d/AAAMi-kfX4AVH8oTCbsOM4X9a?dl=0 Insert clean USB flash drive. Then run USB Image tool. Choose the flash drive then click on RESTORE. After restore remove flash drive. Insert flash drive into locked laptop and boot.?If HDD is installed remove before booting.? At C:\OUTPUT   type CD..   ?Then hit enter? Type HPBR   ?Then hit enter? First thing is to save your settings. Select #3 re-program. Press ?S? to save system information. Type HPBR and hit enter. Select   ?FIRST RUN? Then select model. After reboot repeat same as above but this time SELECT ?SECOND RUN? Some instructions here. ?If you cannot boot from USB there are instructions to make a bootable HDD.? http://mazzifsoftware.blogspot.com/2014/01/hp-bios??-unlock-for-dos.html More here. http://forums.mydigitallife.info/threads/49497-HP-??Probook-Elitebook-BIOS-Password-Reset-Utility REO I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

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RELEVANCY SCORE 70

Hello.I own an elitebook 8560w since 2012.I had never ever used its battery,because actually i never needed to (I used it pretty much as a desktop). Yesterday,i bought a genuine hp-battery specific for my computer.And here is the problem that occured:While my computer is ON with the battery disconnected,when i connect the battery,the power switches from ac to battery like it should,but the battery is NOT charging. Moreover,i dont have the "plugged in,not charging" problem like most of other people in forum discussions,but right after the moment i insert the battery,the charger connected to my laptop is totally ignored!Like its not connected at all! As a result,if i disconnect the battery,the laptop power doesnt switch back to the charger,but shuts down ,as it doesnt "see" any power supply.Not only that,but even if it shuts down it will not start up,until i disconnect and re-connect the charger (maybe because it is still waiting to get power from battery which was disconnected and is not switching to the charger supply). Finally,i ran a battery test in hp connection manager and result was that battery is "OK". I have my laptop on dual boot (Windows-7-64 / Kali-linux ) and all these problems above apply to Kali as well,which leads me to the conclusion that it isnt a software problem. Also,i have to mention something important: After the original charger i had bought the laptop with,stopped working 3 years ago,i didnt buy the genuine,but a universal... Read more

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RELEVANCY SCORE 70

Hi, i cant find the hotkey support driver in the official hp driver page.Where i can download it? Thank you!!  (ps. the hotkey doesnt work, and the wifi button neither. Keep orange light.)

A:Hotkey support for elitebook 8560w win7 64

Hello @hysteriia95,  Try this drivers: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-8560w-mobile-workstation/507...  Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 70

My hp elitebook 8560w workstation has suddenly stopped working. It does not power up from the power button anymore. After several attempts, I managed to power it up, yet in a very unusual way. In order to turn it on, I have to remove battery and unplug the charger, press the power button once, return the battery and press the Quick Web button. Only by doing so, the lapton turns on normally.   Couple of other things to notice as well. First, when the Laptop enters the energy-saving mode, it shuts down completely. Second, the Windows 7 welcome sound comes late (roughly 5-6 min. after boot-up) I know that these symptoms might be caused by different concurrent issues, but I would appreciate it, if you can help me out with this case.  Thank you in advance

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RELEVANCY SCORE 70

So i got 2 questions that i cant find a answer two and i hope you can help my.1: das the dock station require drivers or is it just plug and play and das it work whit linux. (i run ubuntu 14.05) ?link to the dockstion2: can i run 2 screens @ 4K 3840x2160. of the 2 display pordt on the back of the dock station ?I don't know if i'm allowed to link to the monitors because the art form hp :/ My laptop specs:Intel Core i5-2540MNVIDIA Quadro 1000M16 GB ram Thank you in advance and kind greats  Sander

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RELEVANCY SCORE 70

Hi I can't seem to find the controls to adjust bass and treble etc in the volume control and sound settings. Thanks Shanil

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RELEVANCY SCORE 70

HI there, I have 2 monitors connecting to my HP EliteBook 8560w Workstation, I can have the full resolution on the primary monitor at 1920x1080 but not the secondary one. I think there is something wrong with Graphic Card or Driver since when I connected those monitors with my company HP laptop the resolution are correct at both. Can you please help to advise? Thank you, Regards,Steve

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RELEVANCY SCORE 70

Hi all, is there any way I can get to the advanced BIOS settings on my Elitebook 8560w? I remember on the Envy you culd press the F10 key and A key and it would get you to the advanced features...

A:Elitebook 8560w advanced BIOS settings?

ccvortex wrote:Hi all, is there any way I can get to the advanced BIOS settings on my Elitebook 8560w? I remember on the Envy you culd press the F10 key and A key and it would get you to the advanced features...Are you pressing the F10 key when the HP logo appears (when you first hit the power button)?  According to this, it should be F10. 

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RELEVANCY SCORE 70

Hello Everyone !                                 Hope you are all having a blast ! I need some help, here is the issue with my HP EliteBook 8560w.  When I remove my AC power adaptor cable charger, my Laptop turns off in around 5 to 10 seconds abrubtly without any warnings but this only happens at times NOT all the time. Now I dont know why this happens but i lose my work & its becoming really discomforting.  I am using Windows 7 Professional 64-bit.  Kindly bail me out here sir.

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RELEVANCY SCORE 60.4

i am attempting to upgrade my ram on my hp 8560w.  but when i took the keyboard off, there is nowhere to install the additional modules.  please see picture.is there a part i need to order or do i need to replace the motherboard to accomodate the two additional modules of 8gb of ram(each) that i want to upgrade to.    













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A:hp 8560w primary ram holders missing under keyboard

That is correct.  The models with the dual core processors only can take 2 x 8 GB of memory. I recommend you cancel your memory order unless you want to go through the expense and hassle of replacing the motherboard, processor and heat sink.

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RELEVANCY SCORE 49.2

Hello, I have a HP elitebook 820 g3 from my work and I can not find how to start the backlight for the keyboard. Does this notebook have keyboard backlight?Thank you . 

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RELEVANCY SCORE 49.2

When i try to type something, letter "b" is continuously pressed. I will need to press other keys to stop it. Sometimes it automatically press even i didn't press any key.When i Open a browser and type something in the URL that starts with letter "g" and type a second letter, the search bar automatically pop-up. The issue also reflects when im in Desktop. When i press "g" and type a second letter the search window in the window explorer pop-up. I tried uninstalling the keyboard driver from Device manager but it didn't work. It works fine when I connect an external USB Keyboard. Please help. Thanks.

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RELEVANCY SCORE 49.2

Hello, I have an Elitebook 745 G2 without backlit keyboard. I would like to know if I buy a backlit keyboard, will it work on my laptop? ThanksPFSH1987

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RELEVANCY SCORE 48.8

Hello Could you please tell me how to access the memory slots in order to add more Ram to a HP EliteBook 840 G3 Notebook PC? I have removed the 11 screws retaining the base cover but it does not come away and I do not wantr to force it Many thanks J 













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A:How to add memory to a HP EliteBook 840 G3 Notebook PC

Hello JimmS,  Please go to this link :  https://h20464.www2.hp.com/ Follow as shown in the below picture. Select remove replace videos         Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 48.8

We have several Elitebook 8440p, 8460p and 8570p laptops.  All are Win10 64 bit.    I'm wanting to upgrade the RAM on several of them and I know that the 8400's use a different clock speed (1333) than the 8570 does (1600).  But can I use one 8gb stick for instance, instead of a pair of 4GB sticks?  Do I have to spread the RAM out or can I use the single stick?  Is there an advantage to one configuation or another?   Does it matter which RAM slot it goes in?  The Dell's I used to run were verrrry picky about not using 8gb without having both slots filled (2x4GB).   Is HP the same way?  Thanks!!











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A:Elitebook memory questions

Honorable. This is for the 8460p. PC3-10600, 1333-MHz, DDR3 Supports the following configurations: ? 16384 (8192 2)? 8192 (8192 1)? 8192 (4096 2) Your manual here. http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03253774-1.pdf REO

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RELEVANCY SCORE 48.8

Hello people,I have a while HP EliteBook 8760w and wantsjust my keyboard is vervaning far, only I've seen several times on the Internet that there are available a keyboard with lights in it, I would recommend this to order and what is here the type number?  Yours sincerelyJeffrey

A:HP Elitebook 8760w Keyboard with lights

Hi, Unfortunately no backlit keyboard option as shown:    http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c02847569-1.pdf Therefore replaceing keyboard you also need to replace the motherboard. Very expensive for this upgrade (if available first). Small USB light could do the job well (I still have an HP Elitebook with a light on the top of the the screen). Regards.  

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RELEVANCY SCORE 48.8

Hi,How can I Turning a Backlit Keyboard On or Off?Thanks.











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A:HP Elitebook 840 g3 Turning a Backlit Keyboard On or Off

Come on now, you do know that I cannot see your laptop.  Look at the keyboard to see if it has the special key that is shown in the manual. If it does'nt, then it does not have the backlit keyboard option.

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RELEVANCY SCORE 48.8

Does HP 2170 has keyboard light,if so how do i turn it on?

A:does hp elitebook hp2170 has keyboard lights

Hi, Is it a 2170p ? Yes, it does have backlit kayboard      https://www.cnet.com/products/hp-elitebook-2170p-11-6-core-i5-3427u-windows-7-pro-64-bit-4-gb-ram-12... Please try to hit f5 to turn it ?n Regards  

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RELEVANCY SCORE 48.8

Hello,Many of the keys on a keyboard of my HP 2760p  are failing to function.I have tried removing the power, holding down power button.I ordered a replacement keyboard which exhibits the same problem.It appears the problem is fluid as the escape and CAPS buttons stopped working today.The computer is out of warranty coverage. Any ideas?!!?      On the image the different colors all indicate function and white unresponsive Thank you for any solutions or experience-Bakelite

A:keyboard functioning on Elitebook 2760p

Try a usb keyboard but if a brand new keyboard does this it is very likely the keyboard controller on the motherboard which would require motherboard replacement as the solution. 

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RELEVANCY SCORE 48.8

How do I disable to home key on my keyboard? When I'm typing and accidentally hit it instead of delete, it puts the cursor back to the start, and I might type several words before realizing this. What a pain! AM I the only one with this problem? Thanks.

A:How do I disable to home key on my Elitebook 840 keyboard?

Hi @Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your Elitebook 840 and issues with the Touchpad. To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums. Even though this is a Commercial product, here is a document on how to troubleshoot the mouse and Touchpad gestures. In the document, it shows you how to change the settings by clicking the settings icon to adjust the button actions on the Touchpad. Hope this helps you out. Thanks. 





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.I work on behalf of HP

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RELEVANCY SCORE 48.8

Hello, I have received some brand new Elitebook 840 G3 and they refuse to be woken up from sleep by pressing a key on the keyboard - you have to press the power button. Having raised this with HP support they have said the hardward doesn't support this feature.This does seem a bit ridiculous considering we have far cheaper and older laptops which can do this. Does anyone know how to enable this or if this will be included in a BIOS update?We have tried every power management option in the BIOS we can find (there is no option for wake on keyboard) and there are no editable options in the power management tab in device management. Thanks

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RELEVANCY SCORE 48.8

Hi everyone, I have just received a new HP EliteBook 820 laptop in my company. All the drivers are installed but the keyboard is wrongly configured. Some of the keys are located in the wrong place and the hotkeys do not work at all (inlucind the fn key). I have installed the hotkeys driver from different models, but it does not fix the problem. I have also try to installed the drivers manually, but it didn't help neither. Is there any solution for this problem? or should I replace the computer for a different model? Thank you for the help 

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RELEVANCY SCORE 48.8

I want to install a new keyboard in my recently purchased Elitebook 8770w, because the current layout is wrong.In my laptop is a Swedish lay out and I want to replace it with a Dutch one.It can be recognized with the ? sign on the 5 key on the top numeric keys.Looking to the available replacement keyboard I have 2 choices: 701978-B31 SPS-KEYBOARD W/POINT STICK BL W8 EURO701978-A41 SPS-KEYBOARD W/POINT STICK BL W8 EUROA4Can somebody explain the difference between these two keyboard, and inform me which one is the one I'm looking for ? Thank you very much for your help ! Best regards, Frank. 

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RELEVANCY SCORE 48

I have bought 2x4GB ram PC3 10600 CL9 204 SODIMM Kingston KVR13S9S8K2/8 I tried to installe them bouth one at a time and both at the same time but nothing works. Why is that. It is the right ram and fits the specifications for HP. In BIOS you can see that there is installed 8 GB but the bios memory test fails. Why is that? And which memory can I install that will work. The HP memory is so expensive that I it's about half the price of a new computer. TIA  

A:HP elitebook 8440p memory upgrade

Hi: Please read the discussions at the links below...it is exactly the same for your notebook. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Memory-upgrade-6550b/m-p/534055... http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/RAM-memory-modules-that-actuall...  

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Hi there! Searching for a little while now I am wondering why the memory upgrade of my recently acquired notebook does not work as I hoped for. Then stumbled upon this forum so hopefully here somebody is willing and able to clarify the mystery... I did buy the notebook knowing (especially the graphics part of) the processor would greatly benefit from dual-channel memory so I was happy to notice I had two DDR3L-1600 8GB Samsung ones available. Installing was a piece of cake (of course) and the BIOS shows (correctly) two banks (bank 0 and bank 2) filled with 8GB each. So far so good. But then.. starting Linux I had the option of running a memory check: Memtest86+ 5.01 Then things got weird:- At the bottom of the screen Memory SPD information shows two times 8192 MB DDR3-1600 memory installed- Top left of the screen shows: Memory 7114M (???)- Middle of screen shows RAM 474 MHz (DDR3-948) (???) And within Linux I am told I do have about 6.7 GB of RAM installed. I am sure you can imagine I am puzzled and wondering if anyone has similar experiences or, even better, knows a solution.. as far as I can tell the memory should be compatible and I do not intend to buy other memory unless I am sure this would solve the issue. Thanks for reading!

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RELEVANCY SCORE 48

Hello, after restart / coming back from 'sleep' I can use the keyboard only to press strg + alt + entf (German), login with fingerprint, and than I cannot use the keyboard nor the touchpad for 1-5 minutes. The usb-mouse works perfectly. Sometimes, I have to restart several times to make it work at all. Any help very much appreccated!  

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RELEVANCY SCORE 48

Hi,I have an HP Elitebook 8560w SM858UC#ABA laptop. It cames with standard keyboard without backlit.Is it possible to replace it by one with backlit and get a working backlight?

A:Keyboard replacement: standard to backlit in HP Elitebook 85...

@Marselit Yes that model laptop does have that option. Your manual here. http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03424153-1.pdf Start on page 20. You can make sure by removing the keyboard and see if it has the ZIF connector on the system board. HP EliteBook 8560w Mobile Workstation - Remove/Replace videos http://h20464.www2.hp.com/results.htm?SID=5071171&MEID=B56DB3A9-369D-4CB2-A8BD-DE3BFF95EF73 Click on Keyboard. REO

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RELEVANCY SCORE 48

Hi,  I recently acquired an Elitebook 8570w, but there's something wrong with the keyboard. The thing is that when I hit the 'z' button, it registers 'zn', same goes for 'r', which registers 'rq'. So some keys will write 2 letters if I press one or the other. I've allready tried downgrading from the latstes bios and replacing the keyboard with another. The problem also exists in the bios, so it's not Windows related, and an external keyboard works fine. Is it safe to say that this is a hardware issue? Or does anyone have the golden tip for me... Thanks!










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A:Keyboard acting strange on Elitebook 8570w

1. Reinstall Touchpad drivers.2. Open Control Panel>Mouse. Click on Touchpad tab and check the settings.3. Check for hardware functionality:http://support.hp.com/us-en/document/c03463381

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RELEVANCY SCORE 48

Hi, i recieved a Elitebook 745 G3 for Work and It was already downgraded to Windows 7 Enterprise (64-bit) when i got it.much to my dismay, the touchscreen and Keyboard Backlight is not working. I've already contacted the HP Chat Support, and they confirmed (multiple times) that the PC has a Touchscreen and Keyboard Backlight. I've already downloaded a lot of drivers from the HP website but it still isn't working. I also checked out the UEFI during Boot can i can't find the TouchScreen Diagnostics Test there. Any Ideas? Thanks!

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