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Lenovo Companion v Lenovo Solution Centre Hardware Scans

Q: Lenovo Companion v Lenovo Solution Centre Hardware Scans

When I do a Hardware scan using the Companion all areas go through OKButWhen I use the Solution Centre for Hardware scans it stops at Mathermatical Operations test & goes no further.Question why?

RELEVANCY SCORE 200
Preferred Solution: Lenovo Companion v Lenovo Solution Centre Hardware Scans

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Lenovo Companion v Lenovo Solution Centre Hardware Scans

(1)Update your Intel Graphics driver from your support page.(2)Install LSC 3.6.002 from here:https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview This should clear the math error.

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RELEVANCY SCORE 116.8

Using the H/Ware scan on a Think Centre Edge 72 latest version of Solution Centre 3.4.002The Mathermatical Operations test took well over an hour.Is this normal?Note:- No errors were found

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RELEVANCY SCORE 105.6

Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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RELEVANCY SCORE 98.4

Just updated my W541 laptop and tried to run Lenovo Solution Centre to scan hardware and it just sits there doing nothing has anyone else come across this. Scanned my laptop direct from the Lenovo website and all ok so why does Solution Centre no longer function. BIOS GNET84WW (2.32) Roger

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RELEVANCY SCORE 97.2

X230Win 7 64MbSolution Centre 3.4.002 Each upgrade of LSC works fine but only on the first use.It shedules a new check OK and opens but just hangs at the Loading Stage with the icon circling.I have given it over 30 minutes but it still hangsIt is probably looking for some file it cannot find?? 

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RELEVANCY SCORE 97.2

I keep getting a message from the Solution Centre telling me to run a hardware scan. When I try to do that it just shows an hourglass for hours.It would be nice to do but any suggestions as to how? Solution Centre is v 3.6.002 and I am running Windows 8.1 x64. Thanks. 

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RELEVANCY SCORE 96.4

Hello,My name is Semra Beckham,I have G 50/model of lennovo and I am using it since last 5 month.Its bettry backup is very poor almost 10 mins and its going to heat.What is the solution? ThanksSemra Beckham  

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RELEVANCY SCORE 96.4

Hi all, Received my T530 with Windows 8. There I had Lenovo Solution Centre and it was ok. But i have put my SSD with Windows 7 to this laptop cause i have everything installed there for work, etc. It works great, and I wanted to install Lenovo Solution Centre, but i cannot it says: "Product: Lenovo Solution Center -- This version of the Lenovo Solution Center program can only be installed on select Lenovo computers. This setup cannot continue." Why it's like this? What can i do to install it.

A:T530 cannot install Lenovo Solution Centre

So should i contact Lenovo's support?

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RELEVANCY SCORE 94.8

New P7 1, Hardware Settings Just Hangs with "Initializing Settings" message. System Update working OK..I deleted the other 2 lenovo proghams because they  indicated that they were  included in Lenovo Companion.Should I delete Lenovo Companion and download it and re-install it?

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RELEVANCY SCORE 94

Hi everyone, I had this computer for almost a year but I never opened the Lenovo solution centre, but today, when I tried to this error message, appeared:Entry Point Error MessageAnybody have any idea what the problem is and if there is a way for me to fix it? Thanks for any help you might be able to provide.

A:Lenovo Solution Centre- Entry Point Error message

Thanks for any help you might be able to provide.

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RELEVANCY SCORE 92.8

Hi, i am using x201 and running windows 10 x64 + ubuntu 16.04 dual boot.  on windows when i run Lenovo Companion hardware scan , it fails at Motherboard RTC Test.   how can i fix this problem? thanks   





ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800p / Dual boot Win10 Pro x64 - Ubuntu 16.04 LTS 64bit + X200 Ultrabase + ThinkVision LT2252p

A:x201 - Lenovo Companion hardware scan - RTC test failed

Appearantly BIOS System time is also incorrect. should i replace Backup Battery or something wrong with motherboard?  





ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800p / Dual boot Win10 Pro x64 - Ubuntu 16.04 LTS 64bit + X200 Ultrabase + ThinkVision LT2252p

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RELEVANCY SCORE 89.2

I used Lenovo Settings on my Lenovo Yoga 3 11 for the battery conservations mode. So I was forced to install Lenovo Companion since it recently replaced Lenovo Settings.Ever since I did this, I have noticed the following:* Screen brightness keeps changing by itself slightly* Screen contrast keeps changing by itself slightly* Colours look muted and unsaturated, and filtered. Makes the sceen look worse than it should.* trackpad is only ignorred if the tablet mode is fully flat. The slightest opening causes the trackpad and keyboard to become sensitive. All of this irrespective of whether Dynamic Brighness Control is enabled or disabled in Lenvovo Companion hardware settings, and regarless of whether recommended hardware settings are used.Anyone else noticed anything similar? I'll report back after I've uninistalled the app to see whether any of these behaviours disappear.

A:Noticed issues ever since I installed Lenovo Companion (which replaced Lenovo Settings)

So I deactivated "Change brightness autoatically when lighting changes" in Windows Display Settings. This seems to have been the cause of the brightness and contrast changes, but the colours still look blander than I recall. Sorry to suspect Lenovov Companion so quickly, but the changes coincided with it's installation. Admittedly Windows 10 Fall edition just landed too.

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RELEVANCY SCORE 89.2

i have downloaded and installed both the lenovo companion and settings app but after the install and start it links me to update the apps after which i get this code An error occurred while processing your request.Reference #132.4e24db17.1507324500.1229536e if the z series r not included what alternatives do i have to the lenovo suite that i use to have with this before i upgraded to win 10

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RELEVANCY SCORE 88.8

I have a problem with the Lenovo Systems Interface Foundation Driver. It's not working although it shows under System Devices to be installed, the latest version, but I cannot use any of my Lenovo apps. Under events in Systems Devices it has a note that says : "Device ROOT\SYSTEM\0003 requires further installtion" What can I do th get the driver working as it should. Thanks 

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RELEVANCY SCORE 88.8

Hi, a couple of weeks ago, I tried to open Lenovo Settings and it instruct me to uninstall it, as all functions are now integrated to Lenovo Companion. I did, but noticed that the Lenovo Battery Gauge still points me to Lenovo Settings (left click on the battery gauge). I uninstalled Companion, and Settings, rebooted, and installed companion again, but looks the Gauge does not uninstall. How can I remove the gauge and make it point to companion? Thanks!

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RELEVANCY SCORE 88

Hello, I need help on my Lenovo Companion app with it's dust removal option.
 
I just bought my Lenovo ideapad 700 for a week now.
 
Previously I had the dust removal option in the Lenovo Quick Optimizer widget on taskbar.
 
After I turned it on, the option never existed anymore in the quick widget and even in Lenovo Companion app itself.
 
Would really love to see this feature again in my new laptop.
 
 
Moderator comment: Subject edited to match message text.

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RELEVANCY SCORE 88

Hello, I need help on my Lenovo Companion app with it's dust removal option. I just bought my Lenovo ideapad 700 for a week now. Previously I had the dust removal option in the Lenovo Quick Optimizer widget on taskbar. After I turned it on, the option never existed anymore in the quick widget and even in Lenovo Companion app itself. Would really love to see this feature again in my new laptop.

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RELEVANCY SCORE 88

Recently, whenever I launch "lenovo Companion" and choose "system update", the "critical auto-updates" (under schedule lenovo updates) runs forever and never come to an end! This has never happened before and it seems to have something to do with your recent sysyem down or configuration change. 

A:Dear Lenovo: My "Lenovo Companion" checks for crit...

A known issue. Use the windows store for latest Companion version.Use SIF download from  Companion offering, not SIF10ww512.exe on the support page.Best solution: Discard Companion and install the latest System update.systemupdate5-07-0027.exe. Companion, LSC new have soooo many issues.If the support site, which is waxed for a few days, functions. 

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RELEVANCY SCORE 88

Hi, i ran Full Hardware Scan test by Lenovo Solution Center but i faced with some fails ;  report log : http://paste.ubuntu.com/16760702/ ??? Windows 10 pro x648gb ddr3 ram i ran the test on ultrabase docking station with external monitor. i dont know if it can effect the scan? What should i do for these fails?    



ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800px / Dual boot Win10 Pro x64 - Ubuntu 14.04 LTS 64bit + X200 Ultrabase + ThinkVision L2250pwd

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RELEVANCY SCORE 86.8

Hi folks, I have 6 Lenovo systems consisting of T410 and T420 series. I just freshly reimaged these systems with Windows 10 Enterprise 64bit; Ran windows update overnight; then installed Lenovo Solution Center (LSC). Upon running LSC with Hardware Scan or Snapshot of the system, it gets into "Loading" state forever (I've been leaving it for over 12 hours).  There are no USB/disc inserted into any of these machines. Anyone got any insight as to how I can get LSC scans these hardware? Cheers

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RELEVANCY SCORE 86.4

Helloi've installed & unistalled lenovo settings and lenovo companion several times on my 320-15k laptop and they don't work .when i try to open one of them the window just appears and disappers after 2 sec quickly.i just want them due to conservation mode , so is there any solution?

A:lenovo settings and lenovo companion don't work

What version of Windows are you running?

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RELEVANCY SCORE 86

<tr class="test-result" bgcolor="#eeeeee"><td class="lblName">PCI express status test</td><td>Passed</td></tr></tbody></table></div><div class="device"><div class="result-code" style="padding:5px; float:right; position:relative; top: -7px; *top:13px; height:14px; background-color:#000; color:#FFF">Result Code: WHD01V002-HL0B0M</div><p class="deviceName">Storage devices</p><table class="deviceInfo" width="100%"><tbody><tr><td class="lblName">Display Name</td><td>WDC WD10S21X-24R1BT0-SSHD-8GB - 931.51 GBs</td></tr><tr><td class="lblName">Manufacturer</td><td>Wdc</td></tr><tr><td class="lblName">Model</td><td>WDC WD10S21X-24R1BT0-SSHD-8GB</td></tr><tr><td class="lblName">Serial</td><td>WD-WX21A8415JU7</td></tr><tr><td class="lblName">Firmware</td><td>03.01A01</td></tr><tr><td class="lblName">Size</td><td>931.51 GBs</td></tr><tr><td class="lblName">Rotation Rate</td><td>5400 RPM</td></tr><tr><td class="lblName">Temperature</td><td>46 C</td></tr><tr><td class="lblName">Physical Sector Size</td><td>4096</td></tr><tr><td class="lblName">Logical Sector Size<... Read more

A:lenovo solution center hardware scan alert:TARGET ...

Hi Vijaysg , 
 
Welcome to the Community Forums.
 
To summarized the test result :
SMART Status Test Passed  ,Targeted Read Test Failed ,SMART Drive Self Test Passed for the harddrive  and WVC007000-HL0B0M for the Video test.
 
SMART test are integrity check intented for users to be alerted before harddrive crash so there would be time to perform back up and create recovery image (immediate thing I suggest you do). 
 
Update your video card driver from the support site or directly from manufacturer (intel) similar to this article for the Video card error. Review this article if you have similar symptoms and apply if needed . 
 
Run individual storage , PCIE , video and systemboard test from the support site to verify findings. Use other diagnostic tools for comparative test similar to this and this.
 
You may also review this article for possible repairs options if needed and if within warranty to call in technical support for recommendation or decode of the error message. 
 
Update us how it goes .
 
Regards
 

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RELEVANCY SCORE 86

I have a ThinkCentre M93p Tiny.  It has thrown surprising Linux kernel "oops"es a couple of times in the last month.  So I decided that I should run hardware diagnostics. I booted into Windows 10 and ran the Lenovo Solution Center.  I chose hardware scan.  I asked for a memory diagnostic.  And went to bed -- a good memory diagnostic takes hours to run and should be completely boring. When I came back, I found the machine had suspended.  When I woke it, the memory diagnostic had made almost no progress.  When I repeat, it seems as if Windows wants to suspend the machine after about 15 minutes or half an hour of no user input. What's the appropriate way to stop Windows suspending the machine while I'm running diagnostics?

A:M93 p falls asleep during Lenovo Solution Center hardware scan

It gets worse. Twice the Solution Center has said that the test was canceled, which it wasn't, at least not by me. But the result code says all was well.

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RELEVANCY SCORE 86

Hello,After running the Lenovo Solution Center scan on my G700 laptop the following hardware tests failed: Targeted Read TestSMART Short Self TestSMART Drive Self Test What do these failed test results mean and how do I repair them? My laptop is too old to be covered by a Lenovo warranty. I checked. Thanks.MWhe865050

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RELEVANCY SCORE 86

HI,Community, what means this Error code,it is from Hardware scan at USB.WMB008008-BM8X6J

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RELEVANCY SCORE 85.2

My T410's performance has been degrading, so I ran a full hardware test several times using Lenovo Solution Center.  It failed only the memory test.  It repeatedly (but not always) found this problem:  The machine is long out of warranty, so the "result code" and the link to open a ticket at Lenvovo are apparently useless.  So I'm looking for advice on what to do, given this particular failure. ~ Thanks in advance~ Ken 

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RELEVANCY SCORE 85.2

Hi, I just updated the Lenovo Solution Center installed on my Lenovo Yoga 2 Pro.I then performed a hardware scan and got the following result :no issue (green light and the following message : WMB008000-DK7X5L ) and at the same time a PCI / PCI-e Test showed as invalid (white cross on a red background). So what do I have to do ? It looks like the software tells me "no problem" and at the same time highlights an issue at the level of the PCI. Thanks in advance for your help Kind regards Philippe

A:Lenovo Solution Center - Hardware Scan - invalid result for PCI test

I have the same problem with my lenovo y700 :/

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RELEVANCY SCORE 82.8

Hey folks,
 
Got an M93 with Win 10. Lenovo solution center asks to do upgrades on BIOS and a bunch of drivers. Did that, and now I can't boot the computer. 
 
Tried pressing F1 after pressing start button, no help. Can't enter BIOS, still stuck at lenovo screen. Also tried Ctrl+Alt+Del on that screen, blacks out then stuck at lenovo screen again. 
 
Please help and inform, thanks!!!
 
James
 
Mod:  edit Subject line with system type













Solved!

Go to Solution.

A:ThinkCentre: Stuck at Lenovo splash screen after lenovo solution bios upgrade

I would try resetting the BIOS using the jumper, or by taking out the CMOS battery, wait a minute or two, and then replace it and try booting up. See page 73 of the Hardware Maintenance Manaul linked below for location of the Clear CMOS/Recovery jumper (# 20) https://download.lenovo.com/pccbbs/thinkcentre_pdf/m83m93p_hmm.pdf Clearing the CMOS (BIOS)1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. 3. Locate the Clear CMOS /Recovery jumper on the system board. 4. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3). 5. Reinstall the computer cover and connect the power cord. 6. Turn on the computer and leave it on for approximately 10 seconds. Then, turn off the computer by holding the power switch for approximately five seconds. 7. Repeat step 1 through step 2. 8. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2). 9. Reinstall the computer cover and connect the power cord. Good Luck, 

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RELEVANCY SCORE 82.8

Hey folks, Got an M93 with Win 10. Lenovo solution center asks to do upgrades on BIOS and a bunch of drivers. Did that, and now I can't boot the computer.  Tried pressing F1 after pressing start button, no help. Can't enter BIOS, still stuck at lenovo screen. Also tried Ctrl+Alt+Del on that screen, blacks out then stuck at lenovo screen again.  Please help and inform, thanks!!! James

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RELEVANCY SCORE 82.8

i have lenovo solution center 3.3.004 and it automatically was prompting for update to 3.4, when i try to update it shows an error "this version of the lenovo solution center can only be installed on select lenovo computers"

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RELEVANCY SCORE 82.4

necesito ayuda sobre el codigo W1HMTTHUH-MW4LXE, quiero saber que es el estado de prueba smart y como puedo arreglarlo, muchas gracias Aqui un copy paste de el error:Prueba de estado SMARTErrorPrueba de lectura dirigidaAprobadoPrueba de búsqueda aleatoriaAprobadoPrueba de búsqueda canalizadaAprobadoAutoprueba breve SMARTErrorAutoprueba de unidad SMARTError

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RELEVANCY SCORE 80

I have a Lenovo Y50 and i have the Lenovo Solution center installed on it version. 3.3.004 . But evertime i open it it say it has an uppdate and when i download it and its about to install it it says somthing about harsh verifiation. Anyhow seems like i cant uppdate it. I use to have a nice battery bar on the bottom right corner now its ony windows orginal icon. Wounder were my nice one went. It seem like it keep tracking on my battery usage bettwer caus somtimes it let the power bar go lower so it wasent constantly on 100%. Now i get the message that my battery ha been over 70% a long time and its not good for it.  Anyhow whats upp with that Lenovo Solution center and if you can help me with that battery issu i would be even moore happier. / Cheers

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RELEVANCY SCORE 80

Today(9/21/2016), my lenovo solution center scanned and found the following error with PCI Express (WPE001001-HL7D2F)I've attached a screenshot with the error.Thanks in advance.

























Untitled.png ?1140 KB

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RELEVANCY SCORE 75.6

Hi everyone, i don't know why but, from this morning, i can't pass in "lenovo companion" app from 'cause it reveals that i most control my account. Anyone know something about it, as a solution?!

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RELEVANCY SCORE 75.6

Within the Companion there used to be a section where you could run & be informed of items that should be deleted to improve m/c performance.I can't find this area of the Companion now.Has it been deleted?If not where is it located?

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RELEVANCY SCORE 75.6

In the companion utility all my external USB drives are not recognized, how to solve this? Thank you.

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RELEVANCY SCORE 75.6

I'm new on Levovo (after 30 Years on Apple). Question: Is the App "Lenovo Companion" helpful? Do you make your updates with it? If yes, automatically?Or how are you holding your machine up-to-date? ThanksHaeme Ulrich

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