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Dell XPS 13 9350 and Thunderbolt issues

Q: Dell XPS 13 9350 and Thunderbolt issues

So, my ultimate goal is to connect a Firewire 800 device (medical instrument) via thunderbolt. I got my hands on two Apple thunderbolt adapters, first a TB 3 to TB 2, and then a TB 2 to Firewire 800.

When I connect the TB 3 to TB 2, Windows says "Try improving the USB connection" and it links me to this page. Opening the thunderbolt software shows no connected devices. I have the latest drivers that I am aware of, software package version 16.1.47.275. I have BIOS version 1.4.10. I have disabled the thunderbolt security in BIOS and enabled the boot related thunderbolt options.

What else can I do? Thankful for help!

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RELEVANCY SCORE 200
Preferred Solution: Dell XPS 13 9350 and Thunderbolt issues

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 83.6

I've recently been looking into buying an eGPU Enclosure such as the AKiTiO Node or the Razer Core. I've updated all the firmware and now I am running Thunderbolt Software Version 16.1.47.275. The Node and Core both specify that the computer needs to both have Thunderbolt 3 (which I have) and be compatible with external graphics. What does this mean? I have Thunderbolt 3, so wouldn't it be theoretically possible to run external graphics provided the firmware was up to date?
So in summary, my main question is this: Will/can the Dell XPS 13 9350 be able to use eGPU enclosures over Thunderbolt 3 now (or in the future if there is firmware updates being planned)?

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RELEVANCY SCORE 82.8

Hi,

I would greatly appreciate any assistance I can get regarding some problems Im having with my laptop. Long story short I purchased a TB16 dock, managed to update all the drivers and firmware but still cannot seem to get my laptop to charge via the dock.
Everything else works; three displays, ethernet, mouse/keyboard. Everything except charging. The battery bar says that its charging but my battery slowly drains. BIOS says a 45w adapter is connected so it seems to recognized that its plugged in. I know its not the dock since my Brother's 9550 charges just fine. 
Thank you for any help I can get!

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RELEVANCY SCORE 81.2

I bought a Dell XPS 13 9350 in December and I wanted to connect it to an external monitor via the thunderbolt port. I bought an type c to hdmi adapter off amazon and it connects. (Actually bought 2 and the problem persists). But occasionally both my screen and laptop will turn black then back on again. This causes my video that i'm playing to either freeze/crash (netflix/youtube) which is SUPER annoying. It goes from occasional to quite often. It's really random.

My drivers are up to date, cable is new and the monitor is new from boxing day. 

Any help is appreciated :)

A:Dell XPS 13 9350 Connecting external monitor via thunderbolt port

There are several posts on this forum about this issue.
SEARCH.

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RELEVANCY SCORE 68.8

hello!
I think I did the worst choice ever... I bought this Dell XPS 13 on last February which was replaced on summer, because I had problem with the grafic card probably ( couldn't connect it to an external display). 
This is an i7 proccesor 6560U, 16G ram 512 ssd... and infinity touch display. running win10 pro
the main reason that I bought it was that the battery lasts up to 18 hours like it says to the dell's site.
I am not new to this of cource I know that 18 hours are unreachable but I was hoping at least to 9-11.
on the contrary the battery does not last more than 4-4.30 hours. with normal use... email serfing on the net , youtbe....
I have the latest BIOS of course ... 
I had even left the laptop on the Bios screen open to check how long it will last with no apps running in the background ... same result ... 5 hours at most .. 
the battery was replaced 2 month ago with no improvment ... same with the new battery as well. 
I have turned the touch screen off, bluetooth as well... everything that I could in order to increaase the battery but with no result. 
I also run the battery test according to the dell's technicians advise, with the result saying that the battery is in good condition.
According to dell all theese are normal... but for me is unexeptable. My macbook pro is 5 years old and the battery lasts 4 hours !!!!
this is my expirience from the top model of dell!! 
any advise before I through it away?

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RELEVANCY SCORE 68.8

Hi,
I've got an XPS 13 9350 with a clean install of Windows 10 on it on Bios 1.2.3.  The touchpad has a couple of issues:
1) Bouncy when scrolling.  In a web browser, when using two fingers to scroll down, upon releasing the screen jumps back up a bit - occasionally jumps to the top of the page again.  This is best described is this post, but with no resolution: 
2) Tap to click sometimes stops working.  When this happens if I wiggle a finger on the pad a bit and try again, it starts working again.
3) Click drag releases by itself.  More often than not, if I click and hold the button on the touchpad to move a file, it releases before the button is released.  Its almost impossible to move emails between folders in outlook due to this behaviour.
Are these common issues?  Could I have faulty hardware?  I've run the Dell update utility, but apparently my system is up to date.Any pointers appreciated!
Thanks,Ben

A:Dell XPS 13 9350 Touchpad Issues

Hi, I had scrolling issues specifically in Chrome when the XPS13 9350 came out In November. The Windows 10 TH2 update fixed that however. I would assume you have already updated Windows? 
Yours sounds as though you have faulty hardware and should be an easy diagnosis for Dell support. 

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RELEVANCY SCORE 68.8

I have a DELL XPS 13 9350 2016. I purchased it about 7 months ago.
I am getting this issue just today. It takes forever for the laptop too boot after I type my password in. Also, it takes forever to start the starting programs. Its so slow that I can't even post about it using the laptop.
Does anyone know what to do about this?
Also, how long does it usually take to get technical help?

A:DELL XPS 13 9350 booting issues

Hi PETERYOO12,
Are there any bluescreens / system crashes? Is there any damage on the system?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors. 
If the system is under warranty, we can help book a service call if the hardware has an issue and needs to be replaced.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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RELEVANCY SCORE 67.6

This happens randomly.  I can't seem to reproduce it on call.  Basically I close the lid to put it to sleep but the computer doesn't go to sleep. Airplane mode just turns on but the laptop stays on. 

A:Dell XPS 13 9350 Airplane mode sleep issues

Hi Viper2ko,
Thanks for writing to us. 
When did the issue start?
Please update the BIOS and video drivers, also check the advanced power option settings ensure nothing is hindering the sleep mode from working. 
Also do let us know what windows the system is running on, do PM us the system tag# by clicking on my name in blue and select send a private message .
Meanwhile you can go through the below steps to check more on the issue
Open the Start menu and then enter cmd into the search box. Hit enter and the command prompt window should open for you. If not, click it in the search result list.
Note: it is possible that you will need administrative privileges to complete the next part successfully. If you are having trouble, you can attempt to run cmd as Administrator. To do this, search for cmd again, and then right-click it and select Run as administrator.
Now that you have the command prompt window open, enter the following at the command prompt: 

powercfg -requests
There is a space after powercfg
Hit enter . 
If any process or device is preventing your system from going into sleep mode, information about it will be displayed here. The program will attempt to give you precise information on the disturbance
Though we can always rely  on this method, but good to give it a try.

Regards

Regards

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RELEVANCY SCORE 67.6

I installed Ubuntu 16.04 on my XPS 13 9350.  It does have the Broadcom wifi/bt adapter.
My wifi issue is the computer will not connect to my 5GHZ network. Every time I try it just fails to connect and asks me for the password even though it's correct.  I can connect to my 2.4ghz but not the 5ghz

My BT issue is I have always have to repair my BT mouse when the computer restarts.
I previously had a 9343 and I had no issues like this.  I was able to connect to my 5ghz network and using Bluetooth manager as a trusted device my mouse always reconnected at a reboot.  
I know there are some issues with Broadcom adapters but my 9343 had one and I did not have this issue at all.  Is it just because the 9350 has a newer broadcom chip so it's not fully supported?

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RELEVANCY SCORE 67.6

Hi everyone,
I bought a Dell XPS 13 2016 (9350) FHD, i5, 8GB, 256GB and two weeks ago i received it. It has a great hardware but software is not very optimized and I have a frustrating issue with the display: it flickers everytime i turn the Bluetooth on and stays on. I cannot figure why but I really hope it's a software issue because is very sporadic, at the moment it never happened today, I really don't know what to do.

A:Dell XPS 13 9350 screen flickering issues with Bluetooth on

Did you ever get this resolved? I'm experiencing the same issue with my Dell XPS 13. It's associated with the Bluetooth being on.

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RELEVANCY SCORE 66.8

I have removed the original Win10 and reinstalled from scratch Win8.1 Pro on my Dell xps 13 9350. I have downloaded all the possible drivers from the official "Dell driver download" page and run them all in the order suggested. Also the BIOS is updated. However, there are still several devices not recognized: 1. There is no Win8.1 driver for the trackpad. The one of Win10 is not compatible with Win8.1, so the trackpad is currently recognized in the device manager as PS/2-compatible. Moral: the scroll function does NOT work!! 2. Under "other devices" I get two "PCI data acquisition and signal processing controller" icons and one "unknown device" flagging "there are no compatible drivers for this device" 3. After installing the latest drivers (February updates -not sure which one in particular created the problem) I now get also under "IDE ATA/ATAPI controllers" and icon with "Standard SATA AHCI Controller" flagging "this device cannot start. (Code 10)" While I can live with 2. and 3., the issue 1. with the trackpad is VERY annoying, and it would be great if Dell would provide a driver for it (btw., this model is now more than 3 months on the market). PS: the February update seems has fixed part of the problems with the WiFi and with mouse. I could solve them temporarily in January by installing other drivers of another model (Dell xps 15 9550), in particular these two: Communications_Driver_G1... Read more

A:Dell xps 13 9350 downgrade windows 8.1, trackpad not working and other issues.

Hope this helps for items 1 and 2, not sure about item 3...
For item 1, have you tried using the Windows 7 touchpad driver?  Download link below.  When you run the downloaded Dell Update Package, choose Extract (not Install), and create a folder to extract the files.  Then right click Setup.exe, choose Properties, then click the Compatibility tab, and then check the Compatibility box and choose Windows 7.  This should allow the driver to install successfully.
For item 2, you'll need to install the Serial I/O driver, which isn't listed for Windows 8.1, but you can find it in the Dell Driver Pack for Windows 8.1, link below also.  You'll need something like 7zip to extract the CAB file, but you'll find the driver buried in there.  Once you have the driver pack extracted to a folder, you can go into Device Manager, then right click the PCI Data Acquisition device, then choose Update Driver. Then choose Browse, and point it to the extracted folder and make sure include subfolders is checked.  The driver should then install.
Windows 7 Touchpad driver:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=377D1&fileId=3518195399&osCode=W764&productCode=xps-13-9350-laptop&languageCode=en&categoryId=IN

Windows 8.1 Driver Pack:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=DRW70&fileId=3491046975&osCode=WB64A&productCode=xps-13-9350-laptop&languageCod... Read more

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RELEVANCY SCORE 66.4

Hi,
First time poster.
I have been reading up on the razer core, and other thunderbolt 3 external gpu cases. Does the latest version of the XPS 13 with an updated bios support external graphics over thunderbolt 3?
 

A:XPS 13 9350 thunderbolt 3 support

a_stang,
Unfortunately, this will not work on the xps13.
For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.

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RELEVANCY SCORE 65.6

The new XPS 13 (9350) has adopted a Thunderbolt 3 port instead of Mini DisplayPort for connecting external monitors. The XPS 13 web page states:
Thunderbolt™ 3 supports:         Power in / charging         PowerShare         Thunderbolt 3 (40Gbps bi-directional)         USB 3.1 Gen 2 (10Gbps)         Native DisplayPort 1.2 video output         VGA, HDMI, Ethernet and USB-A via Dell Adapter (sold separately)
It goes on:
Thunderbolt™ 3 multi-use port allows you to charge your laptop, connect to multiple devices (including support for up to two 4K displays) and enjoy data transfers up to 40Gbps, 8 times that of a USB 3.0.
I now want to make use of the "Native DisplayPort 1.2 video output" in order to connect a 4K monitor, but it seems to be impossible.
After many hours on the phone to various departments in Dell, I'm assured that they don't sell any Thunderbolt 3 accessories yet. They'll be releasing a Thunderbolt 3 dock next year (TB15), but for now the best they can offer is a USB-C to HDMI adapter, which only supports a maximum resolution of 1080p.
So... the sales blurb says this laptop natively supports DisplayPort 1.2, but how are we meant to use it?

A:Connecting XPS 13 (9350) to 4K monitor using Thunderbolt 3

I got sold the new Dell Adapter - USB Type-C to HDMI/VGA/Ethernet/USB 3.0, DA200, to connect my monitor via HDMI, but everything works, but the HDMI.
Dell techs have tried to get the HDMI to work, but no success. They now claim that that DA200 only supports the XPS12, not the XPS 13.
Seems like a bit of weak answer for a USB C adapter... especially as it's pictured in the photos and in the accessories section of the Dell XPS 13 page.
They said I can get a full refund, but doesn't really solve the problem of no external monitor.
Had the same problem with a USB C to DisplayPort adapter... I feel like HDMI and DisplayPort over USB C isn't quite locked down yet.
I guess we wait for driver updates...

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RELEVANCY SCORE 65.6

We have a Dell Precision 5520 that uses a TB16 docking station that all of a sudden is having difficulties connecting to our VPN. It was fine earlier in the day. We tried clearing the DNS cache and tried a winsock reset. THe drivers are up to date and everything. 
Also tried to reboot the computer multiple times.
Even tried a K17A Dock and had the same issue.
We were finally able to get the computer to connect to the vpn once we used a usb net adapter to plug the ethernet cable into.
Tried plugging the usb adapter into the computer directly and into the dock. It worked whether it was directly connected to the computer or the dock.
It only does not work when we connect the ethernet cable to into the lan port on the TB16 and K17A dock. And only for the one computer.

At a loss, any ideas?

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RELEVANCY SCORE 64.4

When I have my WiFi connected to a 2.4GHz wireless router my display (connected to Thunderbolt 3 StarTech HDMI connector) disconnects frequently.  Both the monitor connected to the Thunderbolt 3 and the laptop monitor flash 2-3 times and then comes back and starts working again.  And then it repeats again minutes later... and again... and again
If I change to a 5GHz wireless router... then everything works great.
Please help

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RELEVANCY SCORE 54.8

I've bought TB16 and update all drivers (Dell Assist does it) and after lowing network settings to 75% my DELL monitors flickering less but now I have major issue since my Dell Adapter - USB-C to HDMI-VGA-Ethernet-USB stop working completely. When I plug in nothing happens (yes, adapter is working properly and yes cables are correct)
In first few days, randomly, Windows was enable to turn on output to adapter (after hour of plugin, plug out same adapter).
Now, it's completely useless. 
Can anyone help, any suggestion ?

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RELEVANCY SCORE 52.8

I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware?

A:Dell XPS 13 9350

Hi MOONJONAH,
Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
http://dell.to/1WGg0qk
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

 

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RELEVANCY SCORE 52.8

Hello,

I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?

thanks.

A:dell xps 9350 ssd

I've seen Samsung xx1 drives and Lite-on drives in these systems -- you won't know until you receive the system.  There are people who've reported running the 950 Pro in this model.  Yes - the NVMe drives do outperform AHCI or standard PCIe drives, but even standard SATA drives are impressive performers. 

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RELEVANCY SCORE 52.4

Hi,
i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

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RELEVANCY SCORE 52

Hi
I recently got a new Dell XPS 13. I like it very much but I have one single issue with it.
It gets hot when plugged in. I installed latest drivers and bios firmware but it's still annoying.
The main problem is that I searched for fan problems over net, I saw people are complaining about fan being too noisy on XPS 13 but I hear absolutely nothing from laptop. and now I'm wondering if it has a fan and it's working.
How do I know that the fan is working?
Thanks in advance.

A:Dell XPS 13(9350) fan issue

Hi Mohsen,
We?re listening. We?ll surely try and assist you. To isolate issues with the system, we request you run through the hardware diagnostics. Please click here to find the steps to run the hardware diagnostics.
Please let us know if you see any error message and validation code.

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RELEVANCY SCORE 52

Hi All,

Does anyone know what the differences between 9350-4846 AND 9350-5132 are?
Both seem to be an entry level i5 6200U, non-touch scr laptop.
Pricing is somewhat the same, but I want to go for the better bargain out of the two.

Thanks for your help,
Cheers!

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RELEVANCY SCORE 52

I'm trying to install Windows 7 on Dell XPS 9350. To be able to do that, I needed to install the usb 3.0 drivers (the laptop doesn't have any usb 2.0 ports and the usb 3.0 can't be change to usb 2.0 from the bios) into the Windows 7 installation on my usb stick.

The problem is that Windows can't identify the ssd. So I figured it was the motherboard chipset drivers that I needed to install, so that it could identify the nvme controller itself. The problem is that when I extract the driver, there are no .inf or .cab drivers. There are a lot of files without any extensions and basically the driver seems to be installable only on a functional installed operating system.

Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?

Thanks!

A:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).

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RELEVANCY SCORE 52

Hello All!
Has anyone experience with the Aukey USB C Hub: 
https://www.amazon.de/gp/product/B06XGWD2VT/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
Somehow I won't get video out (neither VGA nor HDMI) with this adapter and my xps 13 (9350).

Many thanks for any and all help. Have a great day!

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RELEVANCY SCORE 51.6

Hi,
I am busy finding my way with a new Dell XPS 13 (9350). Many of the programmes I have display very well, but sometimes they programmes that load are so small that you need a magnifying glass to navigate your way around the screen.
Microsoft Office, for example, has no issues,
but
When I load my Adobe Photoshop Elements, the display is so small that I can hardly see anything.

How do I go about setting up the display so that it is easily readable? The attached screenshots hopefully illustrate the problem I'm having.
Sometimes - even in my browser - one section of the browser will display legibly, but another section of the screen (possibly linked to a java application) will display incredibly small.


Example of a website that displays inconsistently.

A:Dell XPS 13 (9350) Screen Resolution

I have the same problem. Auto cad tool bars are unreadable. Google Earth has same issues and very large text for state names. The drag icon is very small. Maps program will not show roads when zoomed in. i have heard this is a windows 10 issue, but I don'r believe it. I have two desk tops running windows 10 and all works well.

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RELEVANCY SCORE 51.6

HeyI'm seriously considering buying the XPS 13 QHD, but i'm a bit interested in what kind of battery life people are getting. If the battery life is much better with the FHD I might consider sacrificing touch and QHD for better battery life. Would be nice if it could last through a 8 hour working day.
Would any of you guys mind posting the windows battery report or any thing similar?
Thanks!

A:Dell XPS 13 9350 - Battery life

Hi ,
Thank you for writing to us!
Kindly check on the Dell website as per the system specification.
Battery life would depend on system configuration ( touch / non touch ).
http://www.dell.com/us/business/p/xps-13-9350-laptop/pd?oc=cax13w10ph5142&model_id=xps-13-9350-laptop&l=en&s=bsd
Thanks
Robin

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RELEVANCY SCORE 51.6

Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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RELEVANCY SCORE 51.6

Hi,
I have a new Dell XPS 13 9350 (only a few months old)... I noticed that the Microphone is not working in any applications I try.  I have gone through the Dell diagnostic as well as the Windows 10 diagnostics but nothing seems to fix the issue.
I am running the latest drivers (6.0.1.7737) from the Dell support web site.  
I have tried to remove the Realtek drivers and go with the native Windows 10 HD Audio Drivers.   This did appear to fix the issue, but then I updated the BIOS to 1.3.3 and now it doesn't work again.  Not sure if the BIOS update broke it or it was just a coincidence and it would have failed after a reboot anyway.  I may attempt to role back the bios and see what happens.
I don't believe it is a hardware issue as I have seen the mic working fine with the Windows 10 drivers.
Has anyone else seen this problem or have a solution?
The problem is I don't know if the MIc was working from the beginning.  The day I got the laptop I update the drivers from the website right away.  I work in IT and always like to have the latest drivers. 

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RELEVANCY SCORE 51.6

Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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RELEVANCY SCORE 51.6

Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

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RELEVANCY SCORE 51.6

Hi all,
A pretty nasty situation, given that this is supposedly a "premium" laptop.
I have here a one day old XPS 13 (9350) MS signature edition from Amazon, bought new. Core i5, 8 GB RAM, 256 GB storage, current BIOS (1.4.4) and drivers (updated right away), windows 10. Everything looked fine until I disabled power-saving features of the graphics (panel self-refresh and power saving mode for games) and then tried to reboot while on battery: it gets stuck right on the Dell logo. Sometimes the rotating Windows thingy appears, but then freezes immediately.
Holding the power button and then cold-starting works. Rebooting does not. Loading BIOS defaults helped reboot once, after which I decided to re-enable the power-saving stuff (thinking that it is what caused it). The reboot after that did not take place either --  got stuck again. I don't know if there's any relationship between these power saving features and what's happening (could be a coincidence).
The problem does not seem to occur while on AC power. 
Any thoughts? As I said before, this is an Amazon purchase, so I can return/exchange it within 30 days. Thanks.

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RELEVANCY SCORE 51.6

I have had a XPS 13 9350 and love it except one thing. When i plug in headphones to the laptop I get really bad static on the audio that only goes away when I mute, this condition does not happen with the built in speakers. I have tried to update drivers and all of that and every time i update to the new realtek drivers or any realtek drivers for that matter my laptop will freeze when booting into windows 10. It freezes as soon as I try to use the notification center or start menu and I have to restart and then role back the audio driver to the stock high definition windows 10 driver to get things to work. For the short time I get teh realtek driver to work the audio on both the headphones and speakers is fine but the computer locks up and I am forced to role back the driver to the High definition windows 10 driver which causes the headphone static to come back.
I have had this problem from the beginning but have forgot about it since I really don't use headphones with it much but I forsee me using them more. I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 

A:Dell XPS 13 9350 audio problem

Hello. Did the laptop come with Win10 pre-installed at the factory? If so it would have had a working Realtek audio driver in it when you took it out of the box. You can return it to that state by performing a system recovery -- return to the original factory configuration.
If you installed Win10, you might consider returning to the operating system in which the audio worked properly. There are a lot of audio problems with Win10.
harleyguy07I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 
You can get a usb audio jack from Amazon for about 5 bucks or so.

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RELEVANCY SCORE 51.6

I purchased a new dell XPS 13 9350 from BestBuy August 8, 2016 and have several sound problems.  First all sound stopped working about a month after purchasing the laptop but using the Dell.com support site I discovered that 3 Intel drivers had been disabled. Once I reinstalled the drivers the audio began working again but another issue has continued. A periodic static noise.  
The laptop periodically emits a static noise anytime you press a key. When the noise starts it happens anytime you press a key regardless of what program is running and thus far there is no apparent trigger that causes it to start emitting the static noise. Twice I've run the diagnostic "Full Test" on the dell.com support site but the test does not find any problems. Considering the price of this laptop I am surprised and even more shocked to see that other people are also having issues with static sounds. 
I purchased an HP laptop last year for half the price of this laptop and have not had a single issues with that computer.    

A:Static noise from - Dell XPS 13 9350

Hello. Look in the Recent Issues FAQ and see if the solution in the XPS 9350 & 9550 section helps.

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RELEVANCY SCORE 51.6

Hi,
my Dell XPS 9350 does not boot at all. It is a brand new laptop that crashed while Windows 10 Updates were applied so I had to restart it. On restart, all that I got was a black display. Not even the Dell logo shows up so I cannot go into the bios settings or change the boot mode,...
The display seems to work as I run the display test and the colors show up but once the test is done, all that I get is the black screen. 
Dell Support now offered me to send a technical guy to repair the laptop but the problem is that they do not yet have the new XPS 13 in their support list and needed 3 days to update their database. Now it turns out that they do not have some components and will not come until they have everything. Dell is not able to tell me how long this will take (very strange from my point of view). 
Now my problem is that I would urgently need this laptop so that  I would like to avoid the option to simply send it back and order a new one. 
So if there is someone that has a clue if this can be solved by some trick without having to change a hardware I would be glad. 
As mentioned already, I did the system tests that I found in the forums but the only thing that worked was the display test. 
It is the 9350 using an Intel Core i7 and the 512 GB SSD using the PCI slot.
Thanks
Thomas

A:Dell XPS 13 9350 Will not boot straight out of the box

Hi Tanzinge,
Thanks for posting.
Are there any beeps when the unit tries to boot?  Beep codes can help indicate what parts may have a problem.
Have you tried using an external monitor?
Please try these things and post back so the experts here can further assist.  Thanksl.
Regards,Robert
 

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RELEVANCY SCORE 51.6

So i love this laptop, the ram and CPU are starting to become a issue for me. Rather then buy a new one i was wondering if i ordered a i7 motherboard of the same model would i be able to install it without issue? 

A:Upgrade Motherboard on a Dell XPS 13 9350?

Yes, though you may also need a higher capacity power supply - and it's not exactly an inexpensive  upgrade.
www.parts-people.com/index.php

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RELEVANCY SCORE 51.6

Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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RELEVANCY SCORE 51.6

Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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RELEVANCY SCORE 51.6

Dear all,
I have recently purchased a new DELL XPS 13 9350 and a Dell Docking Station D3100, this combinations is for enterprise use and i would like to boot latpop over PXE in order to deploy our OS .
I tried to do this and enable all the Bios functions for this but the docking station doesnt recognized when laptop boot up .
Also i have updated to latest BIOS,any ideas or advises on these issue will be appreciated .

Thanks,

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RELEVANCY SCORE 51.6

It's been a week now since the screen started flickering. Everything is up to date. Specifically 9350_Video_Driver_JVM17_WN32_20.19.15.4531_A07.Exe
Bios XPS_9350_1.4.12
Any solutions?

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RELEVANCY SCORE 51.6

Hi,
I just bought a Dell XPS 13 9350 QHD. I am trying to disable Adaptive brightness with this patch i downloaded from dell website APP_QHDFW_DBC_W81X64_W10X64_A00_Setup-PWD5K_ZPE
However after I unzip and run the exe file there is no reaction.

Can someone please assist.

Thank you.

A:Dell XPS 13 9350 QHD - Adaptive brightness

Hi SOCEIR,
Is that a driver update you are downloading? That will not change any settings for your GPU.
Follow the steps below to turn off adaptive brightness:
1) Go to your power settings by left-clicking the battery symbol at the bottom right of your desktop
2) click power and sleep settings
3) click additional power settings then click "change plan settings" next to the power profile you are using
4) then, click "change advanced power settings"
5) Scroll down to Display (click the plus icon) --> Enable adaptive brightness --> then turn it off using the pull down menus.

Let me know if this works,
Cheers,
AJ

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RELEVANCY SCORE 51.6

Hi everyone, I've bought a new monitor for my laptop dell xps 13. Now when I'm hearing sound from my monitor the sound stops working for 2 seconds and then it just goes normal. this happens often. I've already installed the latest drivers for my realtek high defenition. I also uninstalled the drivers and installed them back still nothing. Same thing for my Graphics Card. The sound on my laptop is excellent. Only when I'm connecting it to my monitor then it goes bad ...
 

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RELEVANCY SCORE 51.6

Literally anything I do the max is .78 GHz and I can barely watch a YouTube video because I am barely even using the processor. The laptop is so slow because of it. I have tried basically everything, disabling speed step in bios, adjusting power options, updating bios, updating drivers, etc.. Please help me.

A:Dell XPS 13 9350 i7 will not go past .78 GHz on the processor. PLEASE HELP

They seem to stay at the lower speed more than you might think.  While at this speed do you see the CPU utilization maintaining levels?
You state your tried different Power Schemes, have you tried the High Performance for testing?  If the speed does not increase when you select it you might want to try a reboot.

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RELEVANCY SCORE 51.6

Just received the XPS 13 (9350) last week and I've been having some intermittent black screen flickering that normally occurs in short bursts of 4-5 short black outs within a span of two or three seconds. Tech support updated all the drivers and such, but I'm still experiencing the issues. Has anyone had similar issues and possible solutions?
I looked at previous posts and the screen flickering is not where it actually distorts things on screen, it literally just looks like it flashes on and off. Any help is appreciated!

A:Dell XPS 13 (9350) Screen Flicker

Hello, 
I have that problem and when it starts happening randomly, whenever I click on the Wireless Icon in windows 10, it suddenly happens again. I turned of wireless adapter in settings and to my surprise, the problem stopped!!

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RELEVANCY SCORE 51.6

When the laptop is charging and being used, its temperature goes up higher than when not charging around 15 Celsius. I have tried monitoring the temperature during charging while playing games, the laptop is overheating and it went up to 94 Celsius then I tried to plug a laptop power adapter out, it went down to around 83 Celsius. It would always be like this. Another problem is the power adapter gets very hot during charging even in sleeping mode or playing games. I can't touch it!. Moreover, my screen is flicker sometimes while I'm playing games and displays that "display driver stop responding and has recovered"
My drivers are up to date. BIOS: 1.3.3
Thank you for any advice or recommendation. 

A:Dell XPS 13 QHD+ 9350 Heat Problem

Hi SILAPINBENZ,
Download and reinstall the video drivers from the support site - http://dell.to/1UiTOks
If you still encounter the video driver crashes, then restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. If there are no errors, then restart the system and within windows - run a stress test on the system - http://dell.to/21y9GPi
Restart the system and press f2 to enter BIOS - check the adapter status in BIOS.
Test the system with another adapter if possible. For the screen flickering issue, after updates and tests, if the issue still persists, then connect an external monitor and check for flickering on the LCD and the external monitor - this will help isolate if the source of the issue.
If the system is under warranty, then contact us via Twitter - @dellcarespro - for faster communication.
Keep us updated.

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RELEVANCY SCORE 51.6

My laptop Dell XPS 9350: BIOS 1.4.18 updated august 20.
From the very next day the dell system detect is showing a BIOS update is required,
But when I download it shows its the latest download is:  older BIOS version 1.0.0  released in 2015.
I did not install and contact dell support right away to verify, end up listening to that I do not have warranty anymore. so they cant support.
My query is whether I should be downgrading my BIOS?
I am not sure this is the right forum to ask, I apologize.
Anybody having similar issue?

A:Dell XPS 9350 Bios upgrade

Dell has had several issues with BIOS updates recently.  For several models, recent BIOS updates caused connection stability issues with USB devices connected via the TB16 dock.  Possibly as a result of that, Dell pulled the updates and replaced them with older ones, but that worked rather oddly on the site. For example, the newer XPS 13 9360 recently got a 2.1.0 BIOS and the next release posted was 1.0.7, and for a while both were posted, and now 2.1.0 is back as the only option.  I would hold off on BIOS updates for a while until you see an update that's actually newer than what you have, which will also hopefully contain a fix for these USB issues.

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RELEVANCY SCORE 51.6

Hello, I am having trouble recently with my dell xps 13 9350. The computer starts up from OFF fine, however if I try to wake up the laptop after closing the lid or pressing the power button quickly (which in both cases causes the laptop to sleep) all i get is a blue screen with a loading wheel. The computer does not wake up and must be restarted by holding the power button for over 4 seconds. 
I have had this computer for two months and this is the first issue I've had with it. Hoping someone can help me resolve this issue. Thanks!

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RELEVANCY SCORE 51.6

A week ago this problem started , when the computer is booting and plugged in it stops at the Dell Supportassist
"Alert The power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available."
When I  click on Diagnostics and I get "testing completed . One or more errors but doesn't say what the issue is. I've run this about 5 times with same results.  
I am using the proper power cord, I run it without being plugged in a lot.  
Now the battery will not hold a charge and only works if it's plugged in and at 1%
I do not want to open it up while it's under warranty
Thank you, Happy Holidays  

A:Dell Xps 9350 system bios 1.4.4

If the system is still under warranty, call Dell for repair.
They'll first replace the AC adapter with a new OEM Dell unit.  If that doesn't solve the problem,
They'll replace the DC power jack:
www.parts-people.com/index.php
And if that doesn't solve the problem, it's the mainboard that needs to be replaced.

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