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Lenovo Z 50-70 hinges warranty issue

Q: Lenovo Z 50-70 hinges warranty issue

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RELEVANCY SCORE 200
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RELEVANCY SCORE 72.8

Hi
Today I face the same issue with poor quality hinges which got broken. I will request  all to say no to DELL laptop. 
Service Tag:<Service tag removed>
Express Service Code: <Express service code removed>
After 6 -7 month of use your hinges gone. Dell India support say, this does not cover on warranty.here was no drop, spill or accidental damage done to the laptop.
Dell India support  say it is due to usage. Please note laptop is meant to be use and not to keep on showcase. If your hinges broken with in 6 month, do you think next time the same user will ever look for a Dell laptop.
Either improve your quality in India or replaced your poor quality spare. Or else simple go away from India.
Our PM Mr Modi will not tolerate such poor quality service to Indian. I am going to take this matter to highest level. Please inform your India service to replace my hinges asap.

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RELEVANCY SCORE 72

I have recently visited Lenovo service center to fix an issue with my fault keypad, as my laptop is under extended warranty a new keypad was fixed as a resolution. Service executive reported that the hinge has a problem and need to get it fixed before getting worse. After fixing the new keyboard the hinge issue became more annoying as the left hinge thread completely released and now when I re-visited the store and inquired for a fix they informed that hinge repair will not cover under warranty and forwarded a quotation for 10000 rs approx to replace the lower and upper case completely. Its hardly 2 years that I used my laptop and ran into multiple issues, before replacing the keyboard the threads are available and has a minor issue but after fixing it, threads got completely released and started making sounds, the same has been reported but there is no proper response from the executives.

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RELEVANCY SCORE 69.2

Never buy a Dell Inspiron 5558- Hinges broken with in 6 month and Dell warranty does not cover their poor quality spare.

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RELEVANCY SCORE 64.8

I own Y50-70 Lenovo laptop bought in Norway! The motherboard is broken and here in Sarajevo, Bosnia and Herzegovina the services is not able to repair it or to replace it. I can not see the warranty status because the site does not recognize the Serial Number of my computer which is CB32585929! Services here recommend me to go to Norway to get my warranty but it is not an option for me. Please help!

























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RELEVANCY SCORE 62.8

My Yoga 720 15.6? 4K just developed the black line issue on the top right of the screen, and my warranty is expired. Is there any known fixes for this? 

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RELEVANCY SCORE 58.4

We always look to use our money in safe mode, in this topic digilatest.com can help you to save your money by prolonging your Lenovo product life by extending warranty period with an warranty plan. its provide benefits when your device ever breaks down after the Lenovo warranty expires, your have to spend some money to make repair. Now easy to extend or renew your product warranty period.  Instead we are recommend you to buy Lenovo warranty extended warranty plan,  its starts immediately after your product warranty expires and covers all the defects and malfunctions that comes by lenovo service centre. And it will in cheap price nearly 1000 INR to extend your product warranty. Repair will done with Lenovo service centres and Free pick and drop ( door delivery) and also can get replacement guarantee. All this will be done in fraction of days.  

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RELEVANCY SCORE 58.4

Here can check your Lenovo product warranty in simple and with latest techniques:The first thing you have to do is registration with lenovo website by filling with your personal data and purchase details like serial number and purchased date.Once that is done, you can begin creating a best service request. It will be keep you in safe mode to your product and money if your product suffers from any software problem it will keep you repair in free of cost under warranty period, this registration process can help you to check  your product warranty status.

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RELEVANCY SCORE 56.4

sir service engineer told me that your ram socket burns due to heat or power fluctuation  and so we have to change your motherboard for that and this is not covered in your warranty. i have adp warranty .So can i arugu with them in these conditions  ?Is warranty doesnot cover issue due to power fluctuation , which cover accidental protection, too ?

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RELEVANCY SCORE 54.8

Hello,I have an HP m6 that suffered from constant hinges breaking, despite getting them replaced, they break in 1 year max. Normal usage and no going outdoors I swear.I then got yesterday a Dell 5558 that im returning due to its touchpad and screen's washed colors. Now I'm here, about to get a G50-80 or a Z51, so my question is related to the G50-80 here: 1- What are the known issues? Everythin got issues, i'd rather know them before buying than after. 2- Hinges... anyone experienced or heard about problems related to them breaking and so on?  Thank you

A:Lenovo G50-80 Hinges and Known Issues?

hi,I have purchased Lenovo Laptop G50-80 on Nov 1st last year. I did face the issue. First the hinges become  tight.Even for Normal usage, the two bottom screws peeled off.  The bottom case is being pulled apart near the hinges.When I approached the Lenovo  service center , they said the whole case is to be replaced. They charge me USD 80. They said it will not be covered under warranty. In my view, they have made plastic support , instead of metal. Any justice ? 

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RELEVANCY SCORE 54.8

Hey all,  I have loose hinges and want to replace them on my t61. I red the instructions on that link: https://forums.lenovo.com/t5/ThinkPad-T61-and-prior-T-series/How-to-replace-loose-broken-hinges-on-t... Just to make sure - In order to take off the lcd front bezel - it's only 5 screws and just pull it up gently all around? Is that glued or latches?  No need to get the back cover of the lcd too? Cause on HMM it seems I have to take back cover too.  Thanks in advance 

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RELEVANCY SCORE 54.8

Hey everyone, I'm beginning to have issues with the black hingest on my laptop. It happens when I open the laptop up and you'll see on the picture (hopefully) what I'm talking about.  I tried to research this issue and found a few posts and youtube videos but it looked like the issues involved something inside of the laptop while this appears to be a bit different. Any help on how I might be able to fix this is greatly appreciated.


























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RELEVANCY SCORE 54

Hi I have a Lenovo Yoga 15I have replaced the screen bezel twice now. The tight hinges simply make the bezel tear appart and eventually break apart the interior frame. So - how do I loosen the hinges ? Thanks in advance.

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RELEVANCY SCORE 54

I import Lenovo Laptop and during the last 2 weeks I had two compaints from clients that they cant close their laptop since their is something broken.  When I remove the from front bazel of the display I found out that the hinges were broken and in consequence the back cover was also broken from the screws and funnily enough always the righthinge. The Model is lenovo 100-15IBY. These two laptops are still under warranty and I have to pay for the parts (around Eur 68 ) since I cant claim them. Now I am seriously considering to stop importing lenovo Laptops. Lenovo must improve their quality for sure.

























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RELEVANCY SCORE 54

I import Lenovo Laptop and during the last 2 weeks I had two compaints from clients that they cant close their laptop since their is something broken.  When I remove the from front bazel of the display I found out that the hinges were broken and in consequence the back cover was also broken from the screws and funnily enough always the righthinge. The Model is lenovo 100-15IBY. These two laptops are still under warranty and I have to pay for the parts (around Eur 68 ) since I cant claim them. Now I am seriously considering to stop importing lenovo Laptops. Lenovo must improve their quality for sure.

























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RELEVANCY SCORE 54

I have been having an absolutely MISERABLE expereince dealing with Lenovo with this computer.  About 2 weeks ago, the left hinge on my pc notebook began sticking and with routine opening and closing, which has forced the separation of the casing from the screen.  It was under waranty until 12/28/2016.  I placed my first call on 12/27/2016 to get the process going and have gotten nothing but a runaround with each call to India I make.  Each time, I get a guarantee that I will get a call back within "3 business days" to no avail.  I am told that my case is escalated and I should expect an email from a "case manager" and should get an email within 24 hours, and NOTHING.  I have taken out an extended warratny with Lenovo based off the suggestion of my call on 12/27/16 in order to get in home assistance, and nobody want to aknowledge anything to help with this case.  Any help that anyone can provide to help expedite this process, whether it be a strategy to get someone in America to actually call me back, another number beyond the one on the website to spreak to someone "higher up," etc.  I am beyond frustrated with this case and am about done with Lenovo...


























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RELEVANCY SCORE 54

Seems there are some design issues and manufacturing defect with the way Lenovo Egde 2-in 1 touch screen works. The right hinge somehow has come loose and then it forces the screens to separate. When you close the laptop it seems to aggravate the situation.  I have certainly not dropped it and mishandled it. Searching on the internet it seems to a very common issue. Wondering how should I go about getting this fixed. Does anybody have some fix and something? is there a recall? Its a fairly new laptop with good specs. See attached pictures.everything still worksClosing it seems to split the screenskeep the laptop open at all time to prevent it from falling apart.The laptop screen is seperating due to hinge issue.

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RELEVANCY SCORE 54

1. Can anyone send me the part no. for the hinges of Lenovo G560.2. My laptop generates a lot of heat - when I place my hand near the exhaust fan there is a lot of heat comes out. Does anyone have a solution for this.3. After upgrading to Windows 10 - The laptop does not detect my WD My Passport Ultra - Is there solution.

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RELEVANCY SCORE 53.6

I have been using my Ideapad as both a laptop and a tablet and the hinge on the left side had started to crack and the screen is now leaning to the left. Is there any way I can fix this? I looked and it says the limited warranty I have doesn't cover this and I seem to not be able to get the Protection Plan either.

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RELEVANCY SCORE 53.6

The other day I was closing my ThinkPad Yoga, and I noticed a bad-sounding crunch. I tried opening and closing it again, but there didn't seem to be a problem. But I noticed today that something definitely has happened. Now, my hinges are out of alignment with one another. The right hinge looks OK, but the left hinge looks kinked forward. This causes the screen to be lopsided when in laptop mode, but it it also noticeable when the laptop and screen is flattened out. See in the the following image how the right hinge is flat, but the left hinge is kinked up?  Is there anything that can be done about this?

A:Lenovo Thinkpad S3 Yoga 14 hinges are out of align...

Ouch.... that's gotta hurt  I just grabbed my TP Yoga 14 to see if there is a way, without forcing it, to turn it into that position and it is not possible. Maybe it is time to send you machine to the local Lenovo Service Center and ask if the warranty will take over that. Regards 

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RELEVANCY SCORE 53.6

Hey there, Both hinges of my Ideapad 300-14ISK are now broken after 6 months of light use. The right one started to freeze after less than 2 months from the purchase date. It has resulted in breaking the LCD cover as a result as I opened or closed the lid. About a month later, the left hinge did the same. I can't open or close the lid at all now. I am now looking for a replacement for those hinges since I gave up on trying to resolve this with the support team although it is still in the warranty (however I bought it from outside the US. They're claiming that's why they can't help me). The Lenovo website has 2 parts for the hinges for this model but I can't understand the difference between them. First one is "5H50K14044 - HINGE L+R LIMR L300-14IBR" while the second one is "5H50K14032 - HINGE L+R L300-14IBR". I can't figure out the difference between both parts. The only difference in the name is the "LIMR" word in the description of the first one. Does anyone understand what the difference between both parts is? Thanks! 

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RELEVANCY SCORE 52.8

I am about to buy a second-hand Lenovo X1 Carbon (2016). After a market research I found the following video.Is this true about the durability of the hinges or it is a commercial trick by DELL? https://www.youtube.com/watch?v=uFtqBUF3avo  

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RELEVANCY SCORE 52.8

I am totally disappointed in Lenovo's customer support. My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty). I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date.  I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay! 

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RELEVANCY SCORE 52.4

Hi All,

I am having issue with HP Envy TouchSmart 15 laptop. Hinges are broken, When enquired in authorized service centers, they are saying lot of cost (around 15K INR). Couldnt spend that much on this. Is there a way to fix this?

 

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RELEVANCY SCORE 52.4

I have purchased this laptop from US in 2014 and after one year all of a sudden it's hinges got came out from screen, despite it was not fallen down on any hard surface.The hinges are very tight enough that one can't move it with hands. Need a solution from HP what could be the best fix for this? and will HP fix it free of cost or charge, as I heard this is very common issue with the same model.Please give some resolution at earlierst, as I don't have any other laptop to work upon.

A:HP Envy M6 laptop hinges issue

Hi @Vishal15?, Welcome to the forum. As this is the hardware related issue, hence I would recommend you, to contact hp technical support ASAP and raise a ticket for the same. Post validation they will help you with resolution.  HP Worldwide Contact:http://www8.hp.com/us/en/contact-hp/ww-contact-us.html  I hope that answers your question.  I am an HP employee, the opinions expressed here are my personal opinions, not of HP. Make it easier for other people to find solutions, by marking my answer ?Accept as Solution? if it solves your problem. ***Click on "Thumbs up" button to the left side of my post to acknowledge the post ***

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RELEVANCY SCORE 52

So a few months ago i bought a used lenovo P50. 32 gigs of ram, 6820hq, Quadro M2000M. I'm using it as a daily workstation. I payed quiet a bit for it but it's a good machine and i'm generally happy with it.  Of course, one of the reasons i payed well for it was that it had almost 2 years of top notch international warranty remaining. It came from a German company, has been bought for company use in a big pack of maybe 50 or more pieces.  When i was buying it i checked the international warranty using the machines serial number. The lenovo website said i have more then 500days of warranty remaining. So i bought the machine and have been using it since then. Recently i tought that i was having problems with a malufunctioning USB port. Turned out it was my USB drive, not the port. But since i was thinking about RMAing it, not knowing that the port is actually fine. I went checking how much warranty i have got left. (This was about 3 months after i bought the machine).  So i come to the lenovo warranty check, type my serial number in and a nice suprise is waiting for me there.  Warranty status: expired, 0 days left. Together with the text:  This machine was sold by the manufacturer without warranty. Claims for warranty service will be rejected by the manufacturer.Origin: Factory Warranty  So okay lenovo, i understand that sometimes you sell machines with no warranty because the reseller is going... Read more

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RELEVANCY SCORE 52

Hello. I just joined. Glad to be here. Hoping for some help. I have a satellite C55DT-b5153 that needs both hinges replaced. Having a very hard time finding them for this model. I was wondering if anyone knows if there is another model satellite that the hinges will work for on this model? Thank you 😁

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RELEVANCY SCORE 51.2

I've owned my HP laptop for almost three years now, and up to this point it has worked great throughout it's use. Recently, it seems like the hinges to open and close my screen have been putting some stress on the screen frame. Every time I open my laptop up, I have to take about 5 minutes to open it carefully so the frame doesn't come loose on the bottom left corner. Closing it is an issue too, as I usually have to close my fingers on it to keep the frame from going loose, resulting in it coming loose despite my hardest efforts, in which case I have no choice but to close it and snap everything back into it's rightful place. I took my laptop over to Best Buy for their input, and the only thing they suggested was superguling the frame to the screen. I took their advice and tried it, letting it sit for 2 days open while it set. (You can never be too careful!) The superglue did nothing and my frame is still loose, and I now have an ugly line of superglue on the bottom of my screen that sets off my OCD every time I need to get work done. If anyone has any idea on how to go about fixing this situation, I'd appreciate it.Thanks!

A:Laptop Screen Frame Issue...Are my Hinges to Blame? How do I...

@darthbacongirl

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 50.8

Hello HP, my name is Karl, i'm from Ireland and I'm posting in regards to my HP Envy m6. My name is probably in your books for repair and replacement on a couple of different occasions all pinpointing towards the same problem, the exterior of my laptop. Through researching different websites for selling second hand laptops such as eBay, donedeal  etc  in each case for the HP Envy m6 they all have the exact same issues and are being sold for a reason in order to get some sort of money for the poorly crafted laptop they bought for X700 plus. I enjoy the performance of the laptop, I've had it for four years and had it repaired with warranty I had, but no longer have. I'm not the only customer who has had this issue, proof lies in the forum search; http://h30434.www3.hp.com/t5/forums/searchpage/tab/message?q=HP+Envy+M6+Broken+hinge Speaking for all of the unhappy HP customers, a recall on this extremelly common issue is much needed, i'm fully aware that there was a recall stated on the HP website, but I was never informed. For those who aren't as well off as others, repair costs for the hopeful 800 euro laptop in which was presumed to last by most customers who were capable of coughing up this money, is far too expensive. I would just like to squeeze as much time as possible out of this laptop as I'm currently low on funds and am facing the life changing exam referred to as the Leaving Cert. Side points;-life expectancy of the lap... Read more

A:HP Envy M6 Issue - Screen hinges, Plastic and Speaker grill

@Exsalzor-Karl

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 50.4

Hello everyone! I'd like to tell about an issue with a laptop and seek your advice on the problem I have. I will start from the beginning in order to present the whole situation. In 2015, on the 16th of August, I purchased a Lenovo IdeaPad Y7070 laptop from Russian vendor. I also live in Russia (St. Petesburg), so I tried to get support there. After a little while, a registered at Lenovo Support site and found out that my laptop is covered by warranty that ends on 2017-03-18. I though that was good to know and went on to using a laptop. Everything was good and fine until one day in November, 2016 I opened a lid of a laptop and it went with a loud cracking sound ? the hinges were torn out of the body of a laptop and it seemed like plastic that held the whole thing together was broken. There were no prior issues with a device, so I wrote an e-mail to the vendor I bought it at, described the issue and they replied that that is not of their concern what Lenovo Support site says and that their warranty was only 1 year and it ended on 2016-08-17. Okay, I thought, and went to Lenovo Support site again to find service providers in St. Petersburg. I found one and took a laptop there. Indeed, they said that I have to pay for repairs and they have to change both screen and bottom covers in order to fix the problem. And as they have no parts in stock, I have to wait from 1 month to indefinite time for the parts to arrive. I brought the laptop the... Read more

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RELEVANCY SCORE 48

Hi all,I've been having issues with my lenovo yoga 520 where the screen is often flickering, this has gradually been getting worse. I decided to try reseting the computer with a fresh windows install but this failed now I'm left with a black screen with the taskbar and recycle bin but cant do much else. I'm trying to find the serial number but it is not on the bottom and I cant access it through the computer, is there anything I can do so I can get my warranty to send off for a repair. This laptop was purchased from currys in april so it is still in warranty.Thanks

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RELEVANCY SCORE 48

hi! i would like to kindly ask if i could still avail/use my warranty on my lenovo g50 80? even if its the owner's fault? would they fix it or would they replace it? i accidentally spilled alcohol on my keyboard and now its broken.. i would like to know if lenovo would still replace or at least fix the keyboard. the laptop is just 2 weeks old. thank you please reply ASAP
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

A:G50-80 - Lenovo Warranty

Hi sheilamae19 , 
 
Welcome to the Community Forums. 
 
Conditions that can cover it if you got ADP (Accidental Damage Protection) warranty included (with additional charge) on the laptop aside from the standard Limited Standard Warranty . 
 
The limited warranty only covers functionality issue on the machine or devices therein but would not cover user induced damage .
 
With an ADP : WHAT?S TYPICALLY COVERED? Accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling, including electrical surges and damage to the integrated LCD screen
 
You can check your warranty here. 
 
Hope this help answer your query. 
 
Regards

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RELEVANCY SCORE 48

Hello I have problem I buy my computer in May 2016  but Lenovo Solution Center show my information about warranty is valid 654 days. Why?

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RELEVANCY SCORE 48

Hi All, I purchased a Lenovo G40-45 Laptop last year, which is under warranty till 16th July, 2016. It was purchased in India, however I have since relocated to Dubai, UAE. I would like to know if the warranty for this laptop is valid internationally? I recently faced a problem where the laptop would turn off arbitarily during use, and on one instance it refused to come back on again. I referred it to the local Lenovo Service Centre (Dubai, UAE) and was told that the motherboard is to be replaced. They took the laptop and invoice and kept it for over 10 days, and have now reverted saying that they are unable to obtain the required part. They claim that this model is not available in the UAE, and hence cannot be serviced here. However, a quick search of the Lenovo UAE website reveals that the model is very much available in this country: Lenovo G40 Will appreciate if someone from Lenovo can clarify on this? Happy to share additional details if required.   

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RELEVANCY SCORE 48
RELEVANCY SCORE 48

I have lost my laptop receipt and my base warranty has expired. How can I buy a warranty pack?

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RELEVANCY SCORE 48

hi! i would like to kindly ask if i could still avail/use my warranty on my lenovo g50 80? even if its the owner's fault? would they fix it or would they replace it? i accidentally spilled alcohol on my keyboard and now its broken.. i would like to know if lenovo would still replace or at least fix the keyboard. the laptop is just 2 weeks old. thank you please reply ASAP

A:Lenovo Warranty

Hi sheilamae19 , 
 
Welcome to the Community Forums. 
 
Conditions that can cover it if you got ADP (Accidental Damage Protection) warranty included (with additional charge) on the laptop aside from the standard Limited Standard Warranty . 
 
The limited warranty only covers functionality issue on the machine or devices therein but would not cover user induced damage .
 
With an ADP : WHAT?S TYPICALLY COVERED? Accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling, including electrical surges and damage to the integrated LCD screen
 
You can check your warranty here. 
 
Hope this help answer your query. 
 
Regards

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RELEVANCY SCORE 47.6

HiI have a Lenovo Ideapad U530 and the hinges stock and broke the screen, I have already ordered the screen but need to find the front cover for the hinges, but was not able to find online or find FRU number. please help me with this issue. Thanks 

A:need to order lenovo u530 hinges cover or find FRU number to order online

Have you tried using parts lookup?  Choose "Mechanical Assemblies" on the left under commodity type.  Dont post your serial number here but if you put it in parts lookup you will find parts for your laptop.  I just looked up Generic u530.
 
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-u-series-laptops/ideapad-u5...
 
With that part number you can get at Lenovo Encompass store.  Please verify part numbers before buying.
 
https://lenovo.encompass.com/item/10201597/Lenovo/90204060/Ma_Mechanical_Assemblies
 
The above are for the hinge.  For the hinge cover  choose "LCD parts" on the left side under commodity type.  Below is hinge cover.
 
https://lenovo.encompass.com/item/10201593/Lenovo/90204056/Ma_Mechanical_Assemblies

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RELEVANCY SCORE 47.6

Hello everyone! My Lenovo Y50-70 has been performing very well so far. It's been almost two years now and it still runs very smoothly. I used to play games which were making the keyboard corpuss reach average temperatures. It was actually quite pleasant during winter. Due to the heat "a" and "s" keys have popped out and I barely managed to get the "a" one back. Didn't have the same luck with the "s" though. I damaged the corpuss of the keyboard. I do have a warranty coverage which includes accidental drop and spill as well. The problem is I can't find the warranty card and my question is: Is it possible to get a copy of it so I can claim my warranty and have my laptop fixed? And if so what would the procedure look like? Who do I contact? The service provider here in Bulgaria won't take my laptop unless I have the warranty card. The laptop was bought from the USA. Thank you!

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