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Outlook Fails - Generates Dr Watson

Q: Outlook Fails - Generates Dr Watson

Hi Helpful Tech Support Guys,

When I try to get my mail with Outlook, I get a Dr Watson Error:
Exception: access violation (0xc0000005), Address: 0x77f2bd02

System: Windows NT 4.0 Workstation
Outlook 97
Any thoughts or suggestions (other than the obvious, that I need a new OS and Office App ).

Here is the start of the logfile (full file is too long for this space):

Microsoft (R) Windows NT (TM) Version 4.00 DrWtsn32
Copyright (C) 1985-1996 Microsoft Corp. All rights reserved.

Application exception occurred:
App: outlook.dbg (pid=217)
When: 10/1/2002 @ 8:46:38.124
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: MINDTRAVEL
User Name: Administrator
Number of Processors: 1
Processor Type: x86 Family 6 Model 5 Stepping 2
Windows Version: 4.0
Current Build: 1381
Service Pack: 6
Current Type: Uniprocessor Free
Registered Organization: Cosmic Rocket
Registered Owner: Geoffrey I. Maltin

*----> Task List <----*
0 Idle.exe
2 System.exe
20 SMSS.exe
28 CSRSS.exe
43 LSASS.exe
68 SPOOLSS.exe
76 Avsynmgr.exe
80 cpd.exe
87 mgasc.exe
93 mgactrl.exe
84 RPCSS.exe
89 PSTORES.exe
113 mstask.exe
127 VSStat.exe
130 vshwin32.exe
141 Avconsol.exe
133 WebScanX.exe
148 Mcshield.exe
132 nddeagnt.exe
175 explorer.exe
182 CPDClnt.exe
178 mgaqdesk.exe
177 mgahook.exe
176 dpps2.exe
104 AlogServ.exe
189 CMGrdian.exe
191 RuLaunch.exe
194 AllerCalc.exe
196 FINDFAST.exe
198 OSA.exe
200 tbnote.exe
217 OUTLOOK.exe
221 MAPISP32.exe
224 WINWORD.exe
253 IEXPLORE.exe
241 DDHELP.exe
267 IEXPLORE.exe
238 VsMain.exe
71 DRWTSN32.exe
262 winhlp32.exe
0 _Total.exe

(30000000 - 30009000) outlook.dbg
(77f60000 - 77fbe000) dll\ntdll.dbg
(6dff0000 - 6e429000) outllib.dbg
(779d0000 - 779d0000)
(78000000 - 78044000)
(77f00000 - 77f5f000) dll\kernel32.dbg
(780a0000 - 780a0000)
(77b20000 - 77bd1000) dll\ole32.dbg
(77e10000 - 77e67000) dll\rpcrt4.dbg
(77dc0000 - 77dff000) dll\advapi32.dbg
(77e70000 - 77ec5000) dll\user32.dbg
(77ed0000 - 77efc000) dll\gdi32.dbg
(6db80000 - 6dc5d000) mapi32.dbg
(77720000 - 77731000) dll\mpr.dbg
(70930000 - 70ad6000) SHELL32.dbg
(70bd0000 - 70c35000)
(71710000 - 71794000) dll\comctl32.dbg
(77d80000 - 77db2000) dll\comdlg32.dbg
(6de30000 - 6de48000) gapi32.dbg
(77a90000 - 77a9b000) dll\version.dbg
(779c0000 - 779c8000) dll\lz32.dbg
(65340000 - 653db000) D:\OA\rwin32\oleaut32.dll
(6e430000 - 6e43f000) outlrpc.dbg
(306c0000 - 30a65000) mso97.dbg
(10000000 - 10000000)
(77fd0000 - 77ffa000) dll\winmm.dbg
(01440000 - 01440000)
(731b0000 - 731ba000) dll\psapi.dbg
(76ac0000 - 76add000) dll\imagehlp.dbg
(01ce0000 - 01ce0000)
(6dcc0000 - 6dd52000) mspst32.dbg
(01f70000 - 01f70000)
(020b0000 - 020b0000)
(11400000 - 11400000)
(021e0000 - 021e0000)
(02200000 - 02200000)
(02330000 - 02330000)
(02470000 - 02470000)
(11d00000 - 11d1a000)
(11200000 - 11200000)
(11a00000 - 11a00000)
(027b0000 - 027fe000)
(02910000 - 02910000)
(776d0000 - 776d8000) dll\wsock32.dbg
(776b0000 - 776c4000) dll\ws2_32.dbg
(776a0000 - 776a7000) dll\ws2help.dbg
(77670000 - 77687000) dll\mswsock.dbg
(02a50000 - 02a50000)
(11700000 - 11700000)
(11900000 - 11900000)
(02d60000 - 02d60000)
(13000000 - 13000000)
(50760000 - 50772000) commtb32.dll
(6c730000 - 6c7c2000) EMSUIX32.dbg
(48000000 - 4806c000) dll\riched20.dbg
(777f0000 - 777fc000) dll\ntlanman.dbg
(77890000 - 778a5000) dll\netui0.dbg
(77850000 - 7788a000) dll\netui1.dbg
(04100000 - 04141000) dll\netapi32.dbg
(77840000 - 77849000) dll\NetRap.dbg
(777e0000 - 777ed000) dll\samlib.dbg
(77950000 - 77979000) dll\wldap32.dbg
(6da10000 - 6da4b000) riched32.dbg
(11c00000 - 11c00000)
(042f0000 - 042f0000)
(71300000 - 71306000) dll\msidle.dbg
(6e4e0000 - 6e503000) minet32.dbg
(30ad0000 - 30ad0000)
(703d0000 - 703eb000)
(77bf0000 - 77bf7000) dll\rpcltc1.dbg

State Dump for Thread Id 0xd8

eax=00024022 ebx=00000000 ecx=00000200 edx=00000000 esi=00000000 edi=00000000
eip=77e72d04 esp=0012fee8 ebp=0012ff18 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246
function: WaitMessage
77e72cf9 b80e120000 mov eax,0x120e
77e72cfe 8d542404 lea edx,[esp+0x4] ss:01cae8ef=????????
77e72d02 cd2e int 2e
77e72d04 c3 ret
77e72d05 55 push ebp
77e72d06 8bec mov ebp,esp
77e72d08 83ec20 sub esp,0x20
77e72d0b 53 push ebx
77e72d0c 56 push esi
77e72d0d 57 push edi
77e72d0e 8b5d0c mov ebx,[ebp+0xc] ss:01cae91e=????????
77e72d11 8b4b0c mov ecx,[ebx+0xc] ds:01b7ea06=????????
77e72d14 8b4308 mov eax,[ebx+0x8] ds:01b7ea06=????????
77e72d17 8bd1 mov edx,ecx
77e72d19 8bf8 mov edi,eax

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0012ff18 300017e7 00000000 00000000 00000000 000a2fa0 user32!WaitMessage
0012ffc0 77f1bbb5 000a2fa0 0093d098 7ffdf000 7ffdf000 outlook!<nosymbols>
0012fff0 00000000 300010a2 00000000 000000b0 00000100 kernel32!GetProcessPriorityBoost
00000000 00000000 00000000 00000000 00000000 00000000 outlook!<nosymbols>

Preferred Solution: Outlook Fails - Generates Dr Watson

I recommend downloading and running Outlook PST Repair. It's a PST repair tool that I've used it in the past to recover emails, contacts, tasks and notes from corrupt Outlook files that are damaged or inaccessible. Supports Outlook 2000, 2002, 2003, 2007, 2010 and 2013.

You can download it direct from this link http://goo.gl/1bjhSi. (This link will automatically start a download of Outlook PST Repair that you can save to your computer.)

A: Outlook Fails - Generates Dr Watson

See if this applies.
MAPISP32.exe Exception

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Internet Explorer 11 fails to install on Microsoft Server 2008 R2 & repeatedly generates error code 9C47 or 9C49


I was asked to update our Windows 2008 R2 server from IE 10 to IE11, and it will not install properly.  I have looked up several solutions to this issue, so far nothing has worked.
I disabled McAfee HBSS in safe mode, restarted the PC and tried to run Windows Update managed by a WSUS server.  The update gets approved and pushed out to the 2008 R2 server.  It downloads IE11, tries to install, then fails/errors-out at the last
second. I have tried this a few times, rebooted and either get error code 9C47 or 9C49.

Some of the suggested fixes I have tried:

I turned of internet connectivity and the anti-virus
I tried the Windows Update repair tool
I tried the Windows System Readiness tool
I tried to scan the system files for errors with sfc /scannow
I tried installing the other updates first, restarting and it still fails 
I removed the server listing from the WSUS server, and re-added it and it will not update   
I tried the stand-alone IE11 installer, and it fails at the very last step and then gives me an error with a link to troubleshoot IE installations   
I have uninstalled IE10, and now am stuck with Internet Explorer 9
RT returns no errors
SFC returns no errors

None of the recommendations have worked so far.  
If there is anyone who has any other suggestions, it would be ... Read more

Read other answers

Help All,

Nearly anytime I am browsing in Windows Explorer and I right-click a folder, Windows Explorer fails. Anytime this happens, Dr. Watson fails and gives a message. Then I must use Task Manager to kill two instances of Dr. Watson before the machine will do anything. After killing Dr. Watson, the operating system seems to restart (not reboot, however) and my Norton Antivirus seems to stop running. Here's what I see for Explorerer in Event Viewer:

Faulting application explorer.exe, version 6.0.2900.2180, faulting module unknown, version, fault address 0x00f71000.

Here's what I see for Dr. Watson in Event Viewer.

Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

I would appreciate any help. I do not have Norton Cleansweep, only Corporate Edition of Norton Antivirus. I am running XP SP2, but I remember this problem under XP SP1 and somehow fixed it.



A:Explorer.exe fails/faults, restarts, dr. Watson does too

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Pretty sure I have a virus or had a virus that has created the situation, however I have run scan after scan with little to no luck. When I attach a file to an email and route, Outlook appears to go into a email loop sending multiple emails to each individual in the routing list. The attachment is then taken into the body of the email as a mass series of alpha and numeric characters. Tried changing from HTML settings but system continues to generate the same results. Using Outlook 2000 running on Windows XP Professional. All help is appreciated.

A:Outlook Generates Multiple Emails When Attachments Present

download and install hijackthis to your desktop in its own folder..start in safe mode run hijackthis and cut and paste the log back here


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I am having trouble opening Outlook Express. Each time I open it, it hangs and gives me an error window. When I click on error details, I get the following :
And then it says, Dr. Watson has encountered a problem.
Please help.

A:Dr Watson and Outlook Express

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There is a user on the network who is unable to use Outlook. I recently had to recreate her profile since XP was saving her files and folders onto the C: drive instead of folders within her profile in Documents and Settings.So, I renamed her old profile and created the new one. I moved all of her docuemts and links and now I have to configure her Outlook client to connect to our email server.When I launch Outlook while I am logged in as her, the installer window appears for a brief moment and then I get the message "The operation failed due to an installation problem. Restart Outlook and try again. If the problem persists, please reinstall."I restarted many times...still the same message.As the admin, I tried "Repairing" Outlook through "Add REmove Programs" and nothing happens. Literally nothing...the window just blinks and that is it.Also as the admin, I tried uninstalling the entire Microsoft Office suite and XP will not let me do that.While logged in as the network admin, Outlook will launch when I click the icon. I check the permissions on the Program Files folder as well as Outlook and all Domain Users (who this user is apart of) have full permissions to the programs.Can anyone help me with this issue. I have been on it a whole day to no avail.Edit: Moved topic to the more appropriate forum. ~ Animal

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Outlook fails to send or reveive email. When I try to check the settings, the actions are cancelled. The only change I have made was to install Trend Micro Internet security and I had to repair XP installation.
Any Ideas?

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I'm having a terrible time getting Outlook 2002 (also Outlook 2000) to work under Windows XP. Sometimes a user will get the message "Your Microsoft Exchange Server is unavailable". They are connecting to everything else on the network, can ping the exchange server, etc. When this happens, I have to delete the email account from local setup and put it back on. They may go five or ten times logging on correctly, then it will do it again. Also, if I move the machine from one office to the other, it starts doing this again, even though the network connectivity is fine. I've had this happen on several users when we upgraded them to XP. Also, if I set their account as a domain admin, they can open outlook correctly every time. I don't really want to make everyone a domain admin, though!

Any suggestions?


A:Outlook fails under Windows XP

I'm not sure how your domain is structured nor do I know how many different domains you have setup but you need to check you policies and permissions for your users. If you have multiple domains and the same users in differnt ou's this can create problems, if their premissions and policies differ. For some reason theirs a conflict their and me not being able to look at it first hand makes it hard to point out your problem. I would look at my user first and then work my way out. It might be timely but it's better than placing everyone in the admin group. You know the domain admins have no problem accessing their mail, so you know there's a chance its not mail or software related.

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hi, ever since i installed microsoft streets & trips i get a message at startup that outlook failed to start. something about not being able to open store directory and being out of memory or disk full. i've since removed streets and trips. same thing...the funny thing is though after i click message box and windows boots i can open outlook with no problem. i want to know how to get rid of this message.....next time i boot i'll write the exact message down and add to this post....
im running an amd 2800xp with 512 ram windows xp sp2.....not sure what else u need to know

i dont even use outlook...
i went to control panel....to the windows prog unchecked the box for outlook and i still get the message and outlook...i do have office xp though...

A:outlook fails to start

Hello and Welcome to TSF

Run the System File Checker

Go to the Run box on the Start Menu and type in:

sfc /scannow ( sfc if not reconized) (Note that there is a space between sfc and /scannow)

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.

In all likelihood you will be prompted to insert the Windows XP CD.

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Good evening, it has been a while. I got a custom built computer about a year ago so that I can play FSX and P3D reasonably well. Everything seemed to go ok, not great, just ok. This are my specs:
Intel i7 [email protected] - Nvidia EVGA GTX 970 4gb - Asus Z97 Maximus Hero VII - WD black series 1TB HD - Corsair RM series RM850 - Samsung 840 EVO MZ-7TE500BW 500gb SSD.
About a month ago I started to notice that my wifi connection would be lost, then come back on its own. It got worse about two weeks ago, so I tried running the troubleshooter, it failed saying an error prevented it from running. Odd I thought.
I tried running windows updater, it downloaded a number of files to update, but continuosly failed to install 3 of them, apparently related to Microsoft Net Framework.
This morning I decided to uninstall P3D, and install a clean updated version, and the setup failed, never happened before. In the forums it adviced to make sure Direct X9 is installed, tried doing that and it failed as well.
This is very stressful, and affects my immune system, which is not good for me. Can someone here please be kind enough to take some time to help me solev this mess, thanks very much.
This are some logs from what happened today.

A:Windows update fails, Direct X fails, troubleshooter fails

im sorry to hear that you are having health issues sir. may i ask what OS yo are running

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hello ive got a hp envy from 2015 and i wish to reset it,but i says (gendannelsesmiljřet blev ikke fundet)no disc came with the computer?????how do i reset it it so???

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Hi I'm using OE 6.0 on XP - when i try and load the pgm it hangs at the blue intro screen. It will appear in the task manager at using 8364kb of mem usually. I have to 'end process' in manager several times before it will load properly. Everything else in it woks fine once its loaded. I have done windows update and have most recent version. Anyone any ideas?

A:outlook express 6 fails to load

Try repair and see if that fixes things:

318378 - Repair Internet Explorer and Outlook Express in Windows XP

You might also run your anti-virus to be sure your computer is clean.


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For some misterious reasons, all of a sudden, my Pc disconnects from the internet every time I check my email via outlook.
I have an ADSL, anyway, it never happened to me anything like that before, it just started since a few hours.
What could it be?

A:open outlook and connection fails...

OE, tools, options, connections and uncheck the box that says " hang up after sending and receiving."

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I have switched from one laptop to another, and in the process to bring over my OE files, I copied from all the .dbx files from my old laptop to the new in the relevant Identity directory (as the identity was the same). But on the new laptop, OE will not start with those files. I get a long error message that has the code (0x8007000E, 5) at the end.

Any ideas? I do not want to lose all my old emails and folders!

Please help...!!

A:Outlook Express 6 Import Fails

Hi jackf

Welcome to Tech Support Guy Forums!

If you copied all the .dbx files to the directory where Outlook Express keeps the .dbx files, close Outlook Express.

Open Windows Explorer and navigate to that directory.

Check all the files for the Read-Only attribute and remove it, Outlook Express does not like Read-Only files.

Then locate the Folders.dbx file and Right click send it to the desktop.

Open Outlook Express, it may take a minute as it will be recreating the Folders.dbx file which should include the new .dbx files.

Let us know what happens.

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I recently installed Office 2003 pro and when I try and open Outlook I get an error message that says;
"Can not start Office Outlook. mapi32.dll is corrupt or the wrong version.This could be caused by installing messaging software. Please re-install Outlook".

The fix in the KB was to rename the file to mapi32.old and then run the fixmapi.exe. utility.
When I click on that (fixmapi.exe) though it won't open.
Everything else works fine in the Office 2003 installation.
Just so you know I un-installed it and re-installed it just to be sure and it still happens.

Can anyone help me?
Thank you,

A:Solved: Outlook fails to launch;

Have you tried re-installing Outlook from the Office install cd's?

How to repair Office
Start > control panel > add/remove > select Microsoft Office and then click change > select Repair Office when the menu appears. This should repair any errors in Office.
(you may need your Office Disk ready, unless there is a ghost image called 'ose.exe' installed on your computer.

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I'm using Windows XP, Home Edition and Outlook Express 6. When I first turn on my computer, the hyperlinks in Outlook Express work fine. But after a few hours the hyperlinks don't work anymore. I can get them to work by using Control-double cllick, but this is anoying. Any ideas about why this is so and how I can fix it. Thanks.

A:Outlook express hyperlink fails.

Welcome to TSG....

Here try this link:


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Hello Tech savy people. for several weeks my hotmail account in Outlook has not recieved any email. Loging in on the web shows there are messages, but Outlook connector seems to have nothing. I have tried removing and reconfiguring the account, as well as removing and reinstalling Outlook connector (now version 14 under Outlook 2007). I can SEND email from the account, but I get no synchronisation with the inbox at all, or even the account folders. Any help would be appreiciated!

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Hello, my laptop shut down this morning as it ran out of battery, when I plugged it in and tried opening Outlook 2003 it failed with the following message:

"Cannot start Microsoft Office Outlook, Unable to open the Outlook window.
The set of folders could not be opened. The set of folders could not be opened."

I found a few posts with solutions for this problem but they were all for XP systems and my PC has Windows Vista! Please help me!

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Does anybody have any idea how to do this? possibly using ms paint?


A:creating a .exe that generates a jpg

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My Windows 8 pro x64 is installed yesterday, behaves exactly like the old one from one week ago, exactly like the previous installation. If I run "sfc /scannow" my CBS.log is around 90-100 MB in size, it was 160 MB at some point. I am booting from a 60GB SSD if it matters. The system runs fine, I have no errors so the amount of errors reported by sfc is just... weird.

Dism reports every time that everything is OK, no errors found. Chkdsk also says nothing is wrong.
I did everything that was written in the sfc tutorials from within Windows, I ran sfc several times, I exported the log to sfcdetails.log and it has over 60 MB...

I looked into the file and all reported errors are the same type, like the one below with "file is missing" :

2013-07-25 09:54:06, Info CSI 00000012 [SR] Cannot repair member file [l:24{12}]"1394ohci.sys" of 1394.inf, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing

Now it's impossible to have the amount of errors reported, something else must be happening here.
Any ideas ?


A:sfc generates 90-160 MB logs

Hello jdaniel,

I totally agree with your logic, your findings, and your conclusion (implied) that sfc /scannow might not be all that it should. Specifically, I have seen many individuals report that "everything is fine" but they are compelled to do a "super-clean" check via running sfc /scannow only to be disappointed that it found many errors. This is why I recommend that users, not having a specific problem, should not run sfc /scannow. With that said, I am running it right now on my perfectly clean test rig. BTW, I looked at your log (briefly) and saw many missing files associated with the AMD architecture. Now, my test rig is an AMD based laptop so let's see what happens. I'll update my thread with my findings and we'll compare notes at that time so hang in ther and I'll be back shortly.

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I frequently run CCleaner with ERASER to clean up my C: drive. When I run RECUVA to see what has been cleaned off the c: drive I often have several ********d01 files that remain at the C:\?\ level. Do you have any idea what these file are? They can?t seem to be opened or deleted.


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I frequently run CCleaner with ERASER to clean up my C: drive. When I run RECUVA to see what has been cleaned off the c: drive I often have several ********d01 files that remain at the C:\?\ level. Do you have any idea what these file are? They can?t seem to be opened or deleted.

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Hey All!

Does anybody have any idea how to do this? possibly using ms paint? the jpeg will have to contain a date and the users login, so it won't be constant. I need to use this image to 'seal' various word documents and it will have to be inserted with a macro.


A:creating a .exe that generates a jpg

Ehm...you can try BGinfo...its not *exactly* what you are looking for, but it may benefit you in some way..


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Outlook 2003 and Outlook express will no longer connect..I get the following error message:

! Task 'Arctic:Folder:Inbox Downloading all items.' reported error (0x80004005): 'Outlook's request to the server failed. The server responded ".'

This message occurs in both Outlook and Outlook express. I have uninstalled and reinstalled Outlook, cleared all temps, and cookies but no change in the resultant message. I am in the United Arab Emirates and am behind a heavily censored ISP, but none of my friends are having the same problem.

Thanks for reading, and hopefully helping.........

BTW..P4 3ghz, winXP, 1 gig ram, 2x 80 gig hd, lots of bells and whistles..

A:Outlook 2003 fails to connect to server

Make certain Internet explorer is set as default browser in Tools / internet options / programs

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I'm using WindowsXP home ed. with SP2 and Outlook Express 6. I have IE7 installed. When I highlight a message in the inbox and click the delete button on the toolbar the message remains in the inbox. The delete button is not muted. When I click Edit and then delete the message moves to the delete folder. Is there some way to fix the delete button on the toolbar?

A:Outlook Express fails to delete messages

Try removing the delete button. View>Layout>Customize Toolbar button. Click on it in the right pane and then click Remove. Close everything (including OE) and then Reopen OE and Reinstall the button by clicking it in the left pane of the Customize Toolbar window and clicking Add. That sometimes works with buttons that don't function, but I have no idea why.

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My Microsoft Outlook 2007 suddenly started failing to send messages. It has been holding the "Preparing to Send" statement in the bottom right of the screen forever (until it times out), then doing nothing. I am using XP Home.
Can someone help me with idiot-proof clarity about steps to take?

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Several of my web sites have contact forms. Some of them are being used by nut cases to send a message containing rubbish.
Like any other spam, the sender's name is changed each time. However, the rubbish in the body of the message is the same each time.
I used to be able to utilise a constant like that to set a message rule in Outlook Express. I would set the filter to look for one or more of the rubbish words in the body of the email, and then I set the filter to to delete the message from the server.
Now, the message rule fails to delete the email from the server. Has something changed in Outlook Express?



A:Spam filter fails on Outlook Express

A great add on for Outlook/OE is called Spambayes.

Im pretty sure that it now supports Express and it does an awesome job with spam management.

Take a look and see if this helps you any.

Hope this helps

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I had to replace my mobo and reinstall Win7/64bit.. it worked with the previous mobo w/64bit install, but reloading it now, Outlook wont start.. Access, Excel, PowerPoint and Word load and work fine.. just cant get Outlook to start up. I did get to the email setup point, and tests server settings, but it utterly refuses to get past loading to retrieve mail(or even import my old .pst file).

Uninstalling/reinstalling didnt get it working.. Compatability mode for XP or Vista wont fix it either.. Strange.. it worked for one install, but not the reinstall..

Hardware change is the only thing I can think of.. changed from an ECS PM900-T board, 2.5GB RAM to an MSI G31TM-P21 board, 4GB RAM, both had 64bit 7 HomePrem loaded.

Anyone else had this problem, tho I guess everyone else is running Office2007..


A:Outlook 2003 fails to start in W7/64 after reinstall

Have you tried running it in outlook safemode - Using Outlook's Safe mode

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History: Large Corporate environment (40,000 Users). PC’s running W2K SP2, Office 2000 SR-1, and IE5.5 SP2. Some users’ outlook are configured to deliver e-mail directly to a pst. This is done by some to keep their exchange mailbox from filling up. To protect their pst they have it located on a separate file server.

W2K SP3, Office 2000 SP3 and IE6 SP1 were recently applied. Since these updates clients that had their pst on Novell Servers have no problems. Those that are storing their pst files on 2000 servers have the following problem:

NOTE: This only happens if Outlook is configured to deliver mail directly to the pst.

Open outlook everything works as it should for about 15 minutes. Outlook then pops up a message stating that the pst is not available. Click on ok and outlook closes. Open it back up and you are good for another 15 minutes. (The drive mapping still exist and has not disconnected)

Things tested:

1 – I moved the pst file to a local hard drive – Problem cleared.
2 – I moved the pst file to a Novell Server – Problem cleared.
3 – I modified the “autodisconnect” time on the 2000 server to be 24 Hours – Problem still happens.

The problem seems to happen only when the pst file is stored on a 2000 server and outlook is configured to deliver e-mail to that pst.

If outlook is configured with e-mail NOT being delivered to a pst and the user has other pst’s on a 2000 server there is no problem.

Unfortunately, being in a large corporate environment, ... Read more

A:Outlook 2000 fails when delivering directly to pst

dctrpc said:

History: Large Corporate environment (40,000 Users). PC’s running W2K SP2, Office 2000 SR-1, and IE5.5 SP2. Some users’ outlook are configured to deliver e-mail directly to a pst. This is done by some to keep their exchange mailbox from filling up. To protect their pst they have it located on a separate file server.

W2K SP3, Office 2000 SP3 and IE6 SP1 were recently applied. Since these updates clients that had their pst on Novell Servers have no problems. Those that are storing their pst files on 2000 servers have the following problem:

NOTE: This only happens if Outlook is configured to deliver mail directly to the pst.

Open outlook everything works as it should for about 15 minutes. Outlook then pops up a message stating that the pst is not available. Click on ok and outlook closes. Open it back up and you are good for another 15 minutes. (The drive mapping still exist and has not disconnected)

Things tested:

1 – I moved the pst file to a local hard drive – Problem cleared.
2 – I moved the pst file to a Novell Server – Problem cleared.
3 – I modified the “autodisconnect” time on the 2000 server to be 24 Hours – Problem still happens.

The problem seems to happen only when the pst file is stored on a 2000 server and outlook is configured to deliver e-mail to that pst.

If outlook is configured with e-mail NOT being delivered to a pst and the user has other pst’s on a 2000 server there is no problem.

Unfortunately, being in a large corporate... Read more

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I'm trying to setup my verizon e-mail account. But the test e-mail keeps failing even though all the login info is right.

Help. =(

A:Outlook 2002 test e-mail fails

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I am running Outlook 2003 under Windows XP and use it for Pop3 emails from my web mail service which is BT Internet (i.e. Yahoo). There are three email accounts (one primary and two subsidiary) accessed in this way.

For the last week or so I have had a problem where emails on one or more of the accounts fail to download but mostly at least one account is still working. What seems to happen is that there is a problem with a particular email which causes the download to hang. You can see the counter go to that email and a specific number of KB and then stop. If you repeat the send/receive, it stops at exactly the same point. Eventually it fails with a timeout error. EG:

Task 'Duncan Grant (Home) - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'​
This is what I have tried to solve the problem so far (in addition to several hours on the phone to the ISP).

Identify the specific email and remove it from the webmail inbox. This has solved the specific instance of the problem but it recurs when another email causes the same issue. There does not seem to be any reason why the email concerned should cause a problem (e.g. one of many from a colleague, just text, no attachments, not spam).
Run Outlook Express – same problem
Disabled Norton scanning of incoming email. No effec... Read more

A:Outlook 2003 receive fails on some emails

contact your isp

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There is a feature in windows 7 that creates a tutorial for almost any task. It creates the tutorial and highlights what the user needs to click. Can someone please tell me the name of the feature.

A:Windows 7 generates tutorial

The only tutorials that I know about or have used, are from the excellent collection of this forum. I would be interested to see if anyone knows differently

Tutorials - Windows 7 Forums

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While IE8 is open and I move an XL2007 cell's contents, I get an 'Cannot empty the Clipboard'.

Any fixes? Reinstall IE8?


A:IE8 open generates XL error

This error only happens when IE is open. If I close it, no errors. If I have other browsers open, no error.

Ideas would be appreciated.

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Hi folks,
I am not sure exactly when this started to occur, as I mostly use Linux on this box, and it's a while since I tried to install from an exe on the XP part.

When I try to run most installers for applications I get this error.
When I try to run SOME already installed applications (most are okay) I also get this error.

I have no idea what is causing it.
I have tested the ram and it came up okay. I tried to run a checkdsk on C: (which set itself to run on next reboot) but windows failed to boot when it came time.

"Access violation at address 004096DA. Write of address 00400000"

Any tool I've tried to install to try and fix it simply creates the same error and thus can't be installed. So my computer is a bit stuck!!

Does anyone have any bright ideas? I would really rather not reinstall Windows, which is about the only fix I can think of.

With thanks,


A:XP generates Access violation with most .exe's

Further information:
This error actually prevents quite a few programs from running. Not sure just how many.
I did not occur when XP is in safe mode. I can install and run programs to my hearts content.
In Safe Mode I have run various tools to clean up / fix the registry. I also ran a tool from http://wiki.djlizard.net/Repair_Permissions to repair registry permissions (in case that was the issue). All of these tools made a large number of changes. I also ran lastest Adaware and that cleaned a couple of minor things up.

Once back in normal boot mode, the problem persists.

I would really like to fix this.

With thanks,


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IE8 and a few other applications have been generating the "Not Responding" messages. I bring up Task Manager to close the failing application, and it to fails intermittantly. When I try to close the failing application(s), it requires several attempts to close the application(s); and at times I will get the not responding message from Task Manager itself. The event log for Applications shows several errors of the 1001 and 1002 codes. When I go to the Microsoft Help website the indication is there is no help for these problems. This condition has been happening for several weeks. Any help provided in solving this problem is appreciated. Thank you.

A:IE 8 generates Not Responding messages.

Did you run virus scan if not then do a scan, if you do not have any Antivirus installed use:

Microsoft Security Essentials - Free Antivirus for Windows

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Hi all,

I am working on creatign a standalone CA and a subordinate - both servers are Windows Core. I have *.req file generated from the subordinate, copied over to the standalone CA and now and wanted to get the certificate for subordinate.

When running:

certreq -Submit file.req
I only get the *.rsp file. 
However - when running:
certreq -Submit file.req file.cer file.p7b file.ful
I got the *.rsp AND the *.ful file only, not *.cer, no *.pb7 - nuffin.
Question is - what am I doing wrong here?

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Hey Guys,

I'm having trouble getting outlook to start. I'm running on windows xp and whenever you open outlook up the splash screen comes up and then it just goes away. There is no error message and it is not in the task manager. I then tried to open outlook in safe mode via the run: Outlook.exe /safe. It had the same error. I then tried outlook.exe /cleanview. It had the same error. I also tried renaming outcmd.dat and extend.dat. Still had no results.
So then I bit the bullet and reinstalled outlook and still didn't get it. That's about all I can think of to try. any help would be appreciated. Thanks

A:Outlook 2000 fails to start after splash screen

A lnumber of possible reasons - check out the links on the bottom of this page: http://groups.google.com/group/micr...97a314c0881/31173af0562406d5#31173af0562406d5

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In Windows 7, hitting the Windows key would bring up a search field, just as it does in Windows 10. Included in the search results would be matching entries from Microsoft Outlook 2010 (contacts, tasks, e-mail, etc. that contain the search string). Now in Windows 10 the search results do not include anything from Outlook. In order to find something in Outlook , I have to search for it from within Outlook.

Looking at the Indexing Options, I see "Microsoft Office Outlook" listed among the included locations. I have deleted and rebuilt the index a couple of times, but still nothing from Outlook ever appears in Windows Search. Wondering if some indexing feature has been disabled, I went to the Control Panel and looked into "Turn Windows features on or off." Unlike in previous versions of the OS, I could find no option for turning on or off Windows Search or Indexing.

Whenever I search for something in "My stuff", the results window displays this message: "These results may be incomplete, search is still indexing your stuff." Yet, when I pull up Indexing Options, it shows "Indexing complete." Is there something I have missed, or is Search seriously broken in Windows 10?

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we are using xp with sp3 and outlook 2007. We are able to send mails without attachment, but outlook stops responding if i send even small txt.

Antivirus not yet installed.I have tried thunderbird and OE also.

Suspecting OS, Please help to solve this issue.


A:outlook 2007 sending mail fails with attachment

Who is your ISP or Email provider? Many ISP's have changed their Email settings. Google your ISP and Email settings and make sure they are correct.

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When I close O. E. it wants to compact folders and messages. I click OK and about half way through compacting it fails and says that O. E. is being use by another application, or someone else. Can someone help?

A:Solved: Outlook Express 6 fails to compact messages

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To try and get my Outlook back to its earlier state I tried a rebuild. Now I cant open it at all. I have removed the whole of Office 2003 and reinstalled..th emessage i get when i try to open it is: "Failed to register a VB script DLL.Reinstall or run Regsvr32.exe VBscript.dll to self register" On clicking ok, I get "The operation failed"

I am still in the early stages of configuring it and the Migrating Account Settings is stil highlighted at top left of screen!
I have tried renaming the file as I read elsewher but uit refuses to allow me to do that. I have bought online a package called Reg Cure...byt stil nothing...any suggestions welcome!

A:Outlook 2003: Fails to open. VB Script DLL message

Try typing "regsvr32 /i vbscript.dll" from a command line. You may need to do a search for the vbscript.dll file, and copy it to C:\Windows\System32 if it's not already there.

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Buggy problem that I cannot find any clues about.
I've setup this exact sort of thing before with no issues.
This account is using Centurytel as their DSL ISP, with a new dell system running windows 7 Pro x64, and a fresh intstall of MSO 2003.
Setup Outlook 2003 per the gmail instructions: imap for incoming, smtp for outgoing, set the server ports, ssl etc all correct, double checked, triple checked.

no outgoing mail has ever completed [its been a week now]. All incoming mail is fine. Outgoing mail fails whether its a "reply" or a newly-created message of any length, regardless of attachments or not. they land in the outbox, cannot send.
tried turning off the AV... no effect.

is there a firewall setting in Win7 Pro that could be affecting outgoing?

is it possible that we could limp along by changing the outgoing server to a centurytel server? that has some admin ramifications I realize, but might it work?

A:Outlook 2003, Win 7 x64, Gmail. Outgoing fails. Incoming OK

Did you setup gmail. According to These Instructions you have to also enable IMAP in gmail.

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I am very confident (although will be happy to give details) that the account settings are correct on my installation of Outlook Express for a friend's small business. It will NOT, however, retrieve or send email. Except, every once in a while it will.

We are using latest versions of OE, Windows XPsp2, with all critical updates, Norton Internet security (disabling it does not help), and access through DSL from SBC (sbcglobal.net). IE6 routes just fine. I can go anywhere. OE shares the same settings.

I have 110 as the pop3 port and 80 as the smtp port (as per godaddy.com instructions for their email relay server). Send works a tiny (!) bit better than receive. I've made it send several times. Receive fails every time.

They are on a wireless network. They have been using AOL9 for email (Ugh!).

I suspect AOL may have some evil role in this.

Pleaes help. I will tell you ANYTHING you want to know, and am very grateful for any drills you can suggest.

- Bill

A:Solved: Outlook Express Fails Send and Receive

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Hi folks,
I've had a trawl for this, but couldn't find a match.

I've an XP installation with 4 users accounts setup in Outlook 2003 for each user under their account - i.e. only my ISP account under my XP login; Login in as the wife and only see her ISP account, etc

The problem is that if someone attempts to check their mail after someone else has (either after Switch User or a Logout/Login), then they always get a 'unable to connect to POP3 server'.

A reboot of the PC sorts, but a reboot of the modem doesn't (nor does an ipconfig /renew).

Any ideas - this is a real pain!


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My desktop computer developed Internet connection problems that resulted in my performing a total system rebuild - wipe the drive, reinstall Win 7 Home Premium from DVD media, reinstall programs like Office 2013 (365).  I used a program called BackupOutlook to save a copy of the Outlook files on a USB and then used that program on the "new" setup to restore.  For the Gmail using IMAP, I choose to create a new Data File, and all recent e-mails are there in the Inbox or in another folder in the list.  I used the server settings I had used previously, and test messages were sent and received normally.
But what I discovered thereafter was that messages I created and sent went into the Outbox and remained there.  I have re-checked server settings, run a Scanpst.exe on the Data Files I believe might be relevant, checked Add-ins (and found two already disabled by the system), and run Outlook in Safe Mode.  Nothing has resolved the problem.  I did a similar re-do on another desktop a few months ago and did not encounter this problem.  This used to happen now and then before I rebuilt that other computer, but a shutdown and restart of Outlook would resolve the matter.  That problem disappeared after that rebuild. 
Thanks to all for insight and advice for a fix.  

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So, I have two identical pcs, win7 pro, one can print full emails from windows live mail 11 and 12, and the other can only get message headers to print, not the actual body of the message. Message body doesnt show up in print preview or in print to file via xps document printer either for those of you that are going to ask.. The difference with the second computer is that it has had outlook 2003 installed, and Printshop 3.0 deluxe. Both Printshop and outlook 2k3 have been removed, thinking they may be the cause of the issue, but that didnt help either..

Dont think the printers/printer drivers are the issue either, laserjet 3600n, because everything prints fine except the message bodies.. Ideas?

A:Message body fails to print, WLM 11 and 12 and Outlook 2003


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