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BSOD - Event ID 6008 Previous Shutdown was Unexpected - need total shutdown

Q: BSOD - Event ID 6008 Previous Shutdown was Unexpected - need total shutdown

Greetings Gents


? Windows 7 ultimate
? x64
? it was vista upgraded to 7
? full retail version
? 2009
? 2010
? Intel(R) Core(TM)2 Quad CPU Q9100 @ 2.26GHz
? NVIDIA GeForce GTX 260M
? Alienware M17x
? FLEXTRONICS 19.5 v *12.3 a = 239.85 w

Summery:
out of sudden when i playing mkv or .avi media it stopped working and force me to total shutdown the system. To be precise, I never faced the BOSD; yet I know it the same/equivalent to it. I am seeking your help gents :D

kindly find the attached

thank you & your rapid response is highly appreciated.

RELEVANCY SCORE 200
Preferred Solution: BSOD - Event ID 6008 Previous Shutdown was Unexpected - need total shutdown

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: BSOD - Event ID 6008 Previous Shutdown was Unexpected - need total shutdown

Hi -

Most of the 11 BSODs list NVIDIA video as the probable cause.

1. Update your NVIDIA video drivers -

Code:

nvlddmkm.sys Tue Mar 16 22:00:40 2010 (4BA037C8)
nvBridge.kmd Tue Mar 16 21:31:37 2010 (4BA030F9)

NVIDIA --> http://www.nvidia.com/Download/index.aspx?lang=en-us

One of the BSODs had a bugcheck = 0x124 = WHEA = Windows Hardware Error Architecture - potential hardware failure

Info on 0x124 --> http://www.sevenforums.com/crash-loc...-what-try.html

2. Remove Daemon Tools/ Alcohol 120. A driver common to both sptd.sys is known to cause BSODs.

3. Update your ESET installation to v4.2.64.12 --> http://www.eset.com/download

You need device driver updates. Alienware Support sends me to Dell Support -

http://support.dell.com/support/down...nConsent=False

4. Update all device drivers - chipset (NVIDIA & Ricoh), audio, network. DO NOT download the NVIDIA Video driver from Dell - go to NVIDIA Support per step #1 above.

Windbg Logs
--> http://jcgriff2.com/dbug_logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.com/dbug_logs/_99-db...riff2_.txt.zip


If BSODs persist after driver updates, run the Driver Verifier --> http://jcgriff2.com/driver_verifier.htm

Regards. . .

jcgriff2

`


BSOD BUGCHECK SUMMARY

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 21:36:50.639 2010 (GMT-4)
System Uptime: 0 days 3:49:08.761
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11d9e0 )
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR: 0x116
PROCESS_NAME: System
Bugcheck code 00000116
Arguments fffffa80`0e7224e0 fffff880`1014b9e0 00000000`00000000 00000000`00000002
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Aug 13 20:52:35.958 2010 (GMT-4)
System Uptime: 0 days 0:00:08.706
Probably caused by : hardware
BUGCHECK_STR: 0x124_GenuineIntel
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`05db2038 00000000`00000000 00000000`00000000
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jun 3 21:08:46.284 2010 (GMT-4)
System Uptime: 0 days 9:25:44.407
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11d9e0 )
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR: 0x116
PROCESS_NAME: csrss.exe
Bugcheck code 00000116
Arguments fffffa80`054f84e0 fffff880`0ff579e0 00000000`00000000 00000000`00000002
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jun 3 11:42:07.120 2010 (GMT-4)
System Uptime: 0 days 2:24:46.242
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11d9e0 )
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR: 0x116
PROCESS_NAME: System
Bugcheck code 00000116
Arguments fffffa80`08ba2290 fffff880`0ff5c9e0 00000000`00000000 00000000`00000002
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jun 3 01:23:13.027 2010 (GMT-4)
System Uptime: 1 days 9:48:29.750
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonCreate+253e )
BUGCHECK_STR: 0xc2_7_NtFC
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
Bugcheck code 000000C2
Arguments 00000000`00000007 00000000`00001097 00000000`0511044d fffff8a0`0af504e0
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun May 9 13:18:29.392 2010 (GMT-4)
System Uptime: 1 days 4:25:26.013
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11d9e0 )
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR: 0x116
PROCESS_NAME: System
Bugcheck code 00000116
Arguments fffffa80`094724e0 fffff880`101d79e0 00000000`00000000 00000000`00000002
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Apr 21 21:52:02.308 2010 (GMT-4)
System Uptime: 1 days 3:02:37.020
*** WARNING: Unable to verify timestamp for itecir.sys
*** ERROR: Module load completed but symbols could not be loaded for itecir.sys
Probably caused by : itecir.sys
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`05682570 fffff800`041a84d8 fffffa80`054eb010
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Mar 11 16:30:13.259 2010 (GMT-4)
System Uptime: 0 days 7:20:02.023
BugCheck D1, {fffff8800a8f0000, 2, 1, fffff880048a4435}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+a4435 )
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: System
Bugcheck code 000000D1
Arguments fffff880`0a8f0000 00000000`00000002 00000000`00000001 fffff880`048a4435
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Feb 9 09:30:41.698 2010 (GMT-4)
System Uptime: 1 days 20:59:08.852
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
Probably caused by : bcmwl664.sys
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`046b3060 fffff800`00b9c4d8 fffffa80`05438630
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Dec 25 03:42:03.467 2009 (GMT-4)
System Uptime: 0 days 14:52:17.620
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+134e0 )
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR: 0x116
PROCESS_NAME: System
Bugcheck code 00000116
Arguments fffffa80`099114e0 fffff880`048134e0 00000000`00000000 00000000`00000002
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Dec 13 08:44:03.508 2009 (GMT-4)
System Uptime: 1 days 13:52:28.377
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+134e0 )
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR: 0x116
PROCESS_NAME: System
Bugcheck code 00000116
Arguments fffffa80`054a34e0 fffff880`056134e0 00000000`00000000 00000000`00000002
??????????????????????????????????????????????????????????????????????????????????????``


by jcgriff2

J. C. Griffith, Microsoft MVP

https://mvp.support.microsoft.com/profile/Griffith

www.jcgriff2.com


??????????????????????????????????????????????????????????????????????????????????????

Read other 2 answers
RELEVANCY SCORE 168.4

Hi, i have just done a fresh install of win 7 and all was normal for 7 days with no errors in the event log but now on every start up i get the above error in the event log and don,t know how to trace it.After hours of googling i came upon a thread where you had helped someone else with the same problem.Thanks in advance for any help you can lend me.  Regards mark

A:Event ID 6008 The previous shutdown was unexpected

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy,  taking care to post the link of the snapshot in your next post.
   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
     Now, at the top, click File > Publish Snapshot. You will see the following prompt:
 &#... Read more

Read other 2 answers
RELEVANCY SCORE 168.4

Hi, i have just done a fresh install of win 7 and all was normal for 7 days with no errors in the event log but now on every start up i get the above error in the event log and don,t know how to trace it.After hours of googling i came upon a thread where you had helped someone else with the same problem.Thanks in advance for any help you can lend me.  Regards mark

A:Event ID 6008 The previous shutdown was unexpected

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy,  taking care to post the link of the snapshot in your next post.
   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
     Now, at the top, click File > Publish Snapshot. You will see the following prompt:
 &n... Read more

Read other 4 answers
RELEVANCY SCORE 166.4

Hi,
 
My desktop had been failing to wake from sleep (needing a restart everytime) since I installed the Windows 10 Anniversary update. Last night, I updated the chipset, intel graphics, and nvidia graphics drivers to their latest versions. Since last night, I have had three unexplained shutdowns after putting my pc to sleep. In event viewer, I am getting the 6008 error. 
 
My specs are
 
http://speccy.piriform.com/results/PepJcmtf23xATPNdl6YHn3L
 
Thanks for your help, and let me know what other information I might need to provide. 
 
 
Ciaran

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RELEVANCY SCORE 136

This has been happening periodically for several weeks It doesn't happen every day so I have been just restarting and continuing on. It seems to happen when the desktop is not even being used. (i.e. middle of the night). Power settings are to never sleep. I've been running core temp because somewhere I saw that it might be related to a thermal event, but that doesn't seem to be the case here. I am not seeing much in the event log other than the event 6008, unexpected shutdown (with no other details). I am not getting bSOD minidumps either in the c:\windows\minidumps folder even though I do have this setup in system security. I've attached the dump files so hope that one of you can help me take a look to see if you can help me to figure it out. The last 6008 was earlier today around 2 AM PDT. Right now I am running chkdsk to see if that turns up anything. Any help appreciated. Thanks.

Edit: see updated dump file in post #3

A:Event 6008 unexpected shutdown Win7 Ultimate 64bit

There are numerous files missing from your upload, please run the tool again and wait for the files to be gathered then upload

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RELEVANCY SCORE 116.4

Hoping someone can help me. I am having problems running games. This problem is coming up quite often the last week. During certain games my pc just reboots. No blue screen, just a crash to black screen and a restart following that. I have re-installed my graphics drivers so that shouldn't be the problem right? I ran speccy and mini toolbox as was requested from a user with the same problem a while ago. Thanks for taking a look anyways.
 
Log Name:      System
Source:        EventLog
Date:          15-12-2014 17:38:16
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Erwin-PC
Description:
The previous system shutdown at 17:37:23 on ‎15-‎12-‎2014 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-15T16:38:16.000000000Z" />
    <EventRecordID>20201</EventRecordID>
    <Channel>System</Channel>
    <C... Read more

A:6008 unexpected shutdown

svchost.exe      Process ID: 1176     User: SYSTEM      Domain: NT AUTHORITY     Path:  C:\Windows\system32\svchost.exe
Memory Usage: 46 MB       Peak Memory Usage: 942 MB
 
You probably ought to do some checking into this.
 
How to determine what services are running under a SVCHOST.EXE process - http://www.bleepingcomputer.com/tutorials/tutorial129.html
 
What is svchost.exe And Why Is It Running the How-To Geek - http://www.howtogeek.com/howto/windows-vista/what-is-svchostexe-and-why-is-it-running/
 
Louis

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RELEVANCY SCORE 116.4

I am getting the above issue which seems to be causing me BSOD. I am not sure how to make make dump files.

A:BSOD The previous system shutdown was unexpected.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:





Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.



To ensure minidumps are enabled:





Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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RELEVANCY SCORE 115.2

I was thinking at first that the shutdown may have been due to overheating as my build is ITX and pretty cramped.  Another forum mod suggested I post here to find out whether or not my system is infected, to rule that out, seeing as how I have been running without any AV software.  I was under the impression that if I browsed carefully, I would avoid problems.  I will be getting software after we determine if there is anything wrong; I wanted to keep the PC as close to the state it was in from the time it shut off so i have not installed any or scanned anything as of now.  Please see link to other post for full story.
 
http://www.bleepingcomputer.com/forums/t/536642/can-someone-help-me-with-an-unexpected-shutdown-error-6008/

A:Can someone help me with an unexpected shutdown (error 6008)

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to t... Read more

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RELEVANCY SCORE 115.2

I had two happen in quick session, on a different PC but obviously cannot make sense of the report generated by windows.  Is it even possible to make sense of them?  Any help would be appreciated.

A:Can someone help me with an unexpected shutdown (error 6008)

I attached the log, but as I look at this post I don't see anywhere where it might be downloaded from...just to be safe I am going to paste the info too...
 
Log Name:      System
Source:        EventLog
Date:          6/4/2014 12:47:12 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BassHead
Description:
The previous system shutdown at 12:46:42 PM on ‎6/‎4/‎2014 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-04T17:47:12.000000000Z" />
    <EventRecordID>12619</EventRecordID>
    <Channel>System</Channel>
    <Computer>BassHead</Computer>
    <Security />
  </System>
  <EventData>
    <Data>12:46:42 PM</Data>
    <Data>‎6/‎4/‎2014</Data>
    <Data>
    <... Read more

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RELEVANCY SCORE 102.4

I've seen issues about this throughout Google and on these forums, but I would much rather have someone help me step to step to figure out what the problem is with these random freezes(causing my computer to shutdown-freeze). 
 
The freezes/random shutdowns only usually occur when I am away from my computer and it enters screensaver/sleep mode etc. My power light stays on, but computer is frozen (causing me to hard reboot it holding the power switch). I also notice when my computer is frozen, my hardware light (orange) is completely off.
 
Sometimes my hardware light isn't a steady orange, sometimes it will come on and sometimes it will be off. 
 
I believe it's a dust build up issue in my fan/heat sink as I noticed here: http://www.laptoprepair101.com/laptop-runs-hot-turns-off-freezes/
 
Should
 
This is the error that caused it, but unsure how to fix it as it doesn't have a specific reason for what happened. 
 
EventLog
 
Event ID: 6008
 
Level: Error
 
The previous system shutodwn at 8:30:17 AM on 7.23.2015 was unexpected. 
 
I recently had this issue and caused myself to do a clean/wipe out my entire computer and reinstall Windows 7 again to see if that would help at all, but it still seems to come back.
 
All my drivers are up to date.
 
I have a Sony Vaio Windows 7 Home Premium Laptop
 
Graphics card VPCF236FM
 
i7 processor 
 
Lots of RAM/space etc.

A:The previous system shutdown at was unexpected error

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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RELEVANCY SCORE 101.6

One thing I like at one computer I have is that it uses mostly the Firefox browser. If this Firefox browser ever closes unexpectedly (crashes) and one has a number of tabs open to various websites, Firefox will ask if you want all of the tabs recovered the next time Firefox is opened.

On another computer I use, it only has Internet Explorer 7. If IE7 unexpectedly closes (crashes) with a number of tabs opened to various websites, is there a way to automatically recover all of these tabbed websites when IE is reopened later?
 

A:IE 7 Unexpected Shutdown - can we recover previous tabbed websites?

amaul said:

One thing I like at one computer I have is that it uses mostly the Firefox browser. If this Firefox browser ever closes unexpectedly (crashes) and one has a number of tabs open to various websites, Firefox will ask if you want all of the tabs recovered the next time Firefox is opened.

On another computer I use, it only has Internet Explorer 7. If IE7 unexpectedly closes (crashes) with a number of tabs opened to various websites, is there a way to automatically recover all of these tabbed websites when IE is reopened later?Click to expand...

AFAIK know there is not, and I wish that there was. You're right, Firefox gives you the option to restore a session after a crash or start with your homepage as a new browser session. This is a very useful feature.

Jack
 

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RELEVANCY SCORE 101.2

Hi

I have seen many posts on various forums describing similar problems to mine, but no solution. Problem is as follows:

Running Windows Home Premium on HP DX7400 core 2 duo, 2gb memory, Nvidia 8400GS Video Card.

Everything runs perfectly, until I shut down.

I click shutdown and system starts to shut down, BSOD and minidump, then automatically reboots and says it has recovered from an unexpected shutdown.

If I ask it to find a solution it sends me off to some Broadcom Bluetooth driver problem and I have no Bluetooth installed. I did have but its uninstalled with Revo.

I have checked the disks, the memory, updated all Vista Updates and Nvidia drivers, Broadcom Ethernet driver.

Nothing seems to fix the problem. Its totally random. Sometimes it shuts down fine and sometimes not. I had XP on this PC initially and it was fine,

On many of the posts it seems to be only Vista Home Premium users who have this problem, I never see it with Ultimate or Basic Users. I also seems to affect many brands and configs, so it seesm to be a Home Premium problem.

Does anyone know of a fix?

A:BSOD on shutdown then recovers from unexpected shutdown

Please try and Reinstall your Blue tooth Driver that is Installed

See the Attachment for more Information

YOU WILL NEED TO BE AN ADMINISTRATOR

Hope This Helps,
Josh

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RELEVANCY SCORE 100.4

Hi everyone.

my first post on here so I hope this is the right sub forum for it.

I have a Sony Vaio laptop that in recent days tends to turn itself off when I am for instance trying to open a large video or convert quicktime to mp4 etc. It turns off randomly, there is no shutdown sequence or BSOD displayed. Just screen goes black and power is turned off.

Laptop is an older model (VPCCW25FG.) 8GB RAM, Samsung 256GB SSD.

Im attaching the dump for some assistance as this problem didn't exist till about a month ago.

Thanks for the assistance.

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RELEVANCY SCORE 100

Several times over the last few weeks, I noticed that my computer (Dell Optiplex 9020) had rebooted while left on overnight. Then today, without warning, the light blue (not BSOD) WIn 10 Restarting screen appeared while I was doing something noninvasive, like checking email. Then the system rebooted.

The event viewer offered the following clues:

Event ID 109
The kernel power manager has initiated a shutdown transition.
Shutdown Reason: Kernel AP

Event ID 1074
The process C:\WINDOWS\system32\winlogon.exe (MARK-9020) has initiated the restart of computer MARK-9020 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: restart
Comment:
I would be very grateful to hear back from members who have solved this problem.
Thanks!

Read other answers
RELEVANCY SCORE 100

Several times over the last few weeks, I noticed that my computer (Dell Optiplex 9020) had rebooted while left on overnight. Then today, without warning, the light blue (not BSOD) WIn 10 Restarting screen appeared while I was doing something noninvasive, like checking email. Then the system rebooted.

The event viewer offered the following clues:

Event ID 109
The kernel power manager has initiated a shutdown transition.
Shutdown Reason: Kernel AP

Event ID 1074
The process C:\WINDOWS\system32\winlogon.exe (MARK-9020) has initiated the restart of computer MARK-9020 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: restart
Comment:
I would be very grateful to hear back from members who have solved this problem.
Thanks!

Read other answers
RELEVANCY SCORE 98.8

I plug in a flashdrive, scan it, copy a few files, pull it out (it had 3 files on it, never have viruses. Never.). Windows suddenly decides to shutdown. Waited :30 sec, rebooted, logged in and went to Event Viewer>System and filter for 6008 events. Zero, no listings. Can't find anything in the past 20 minutes that looks like a shutdown.

What gives? How can Event Viewer not show the shutdown? How can I find out what the burp was? I've had no issues lately (since a new card in July), Windows has been flawless. I hate it when Windows does something like this and I can't track it down.
Thanks in advance for any interest,

Surviver

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RELEVANCY SCORE 98.4

System : Dimension 3000 Hello, i'm having a problem with my Mother's computer. It is shutting down (completely powering off) and will not come back on for several hours, sometimes days. When it does power back on, before booting into windows, i get an error message that reads: Alert! Previous shutdown due to thermal event. I do not know what the problem is, both the case fan and power supply fan work properly and i have removed all of the dust from inside the case, including from the cpu heatsink. The case is not missing any expansion slot covers either. When i check the logs in the bios nothing is showing up at all. The computer is out of warranty and i'm stuck on what to do? thanks.

A:Alert! Previous shutdown due to thermal event

jholty
Have you checked, that the front panel air intake is clean?
Open the case and check that both the processor and chipset heatsinks are still firmly attached to the motherboard.
Bev.

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RELEVANCY SCORE 98

My computer continuously shutdowns every hour or so without any warning. When the computer loads back up a message pops up telling me that I have had an unexpected shutdown. If I click on more information it shows me what the error was (I have the error message copied if you wish to see it) but it makes no sense to me.

I have looked around for a solution but my error message is different to everyone elses.

If anyone could help me with this problem it would be much appreciated, thank you in advance.

Specs:

OS: Windows 7 Ultimate 64-bit
Processor: Intel Core 2 Duo
RAM: 2GB
Graphics card: ATI Radeon X1600 Series
Previous OS: Windows XP Media Center Edition

Lee.

A:Unexpected Shutdown - Problem Event Name: BlueScreen

@ttran

Sorry, I will do that now.

Thank you

@Marvel Varghese

I am certain it's not the beta, I bought Windows 7 Ultimate.

Read other 9 answers
RELEVANCY SCORE 96.8

I just rebuilt with a new motherboard, new Intel 6600K, and new RAM. It's assembled on a table top rather than in the case. All other parts are from an earlier build but believed to be in good shape.

I went to sleep about 14 hours ago with my PC still running. I was doing a backup job that would take a few hours, so I just slept.

6 hours later I woke up and notice that the CPU fan is not spinning. Panic. I didn't know if the motherboard had failed, the fan had failed, or even if the PC was running. Nothing displayed on the monitor.

I shut down and rebooted successfully, getting the "Windows did not shut down properly error".

Looking at logs, I see that the backup job completed at 1236 pm and that the Windows shut down at 1237, one minute later. Coincidence? Maybe.

Windows Reliability History gives no info beyond mentioning the unexpected shutdown.

Event Viewer may have more info, but I'm not familiar enough with it to find anything useful.

Do you have any specific help on Event Viewer?

Also interested in any ideas you may have on the cause.

The local power company says there were no failures today in my area.

The PC appears to be working OK for the last 8 hours since I restarted.

The backup job did in fact complete successfully. All files were copied as expected.

I re-ran the backup job to see if the PC would shut down when it finished a second time. It did not.

The new hardware has less than 100 hours of time on it and I need ... Read more

A:Event Viewer help? Need to diagnose unexpected shutdown on new build

I would run a memtest with the new RAM.
RAM - Test with Memtest86+

Read other 1 answers
RELEVANCY SCORE 94.8

Dear Friends i have a problem with my pc.This is the pc
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II X4 955 3.2 Ghz
Motherboard
Gigabyte MA785GT-UD3H ver 1.1
Memory
4 gb 1600Mhz (2x2gb) G.Skill Ripjaws F3-12800CL8D-4GBRM
Graphics Card(s)
HIS Radeon HD5750 iCooler IV 1Gb 128Bit GDDR5
Sound Card
Onboard
Monitor(s) Displays
Philips 190C 19" LCD
Screen Resolution
N/A
Hard Drives
Western Digital Caviar Black (WD7501AAL89 3.5" 750GB SATA
PSU
600W thermaltake PSU
Case
Thermaltake V3 Black Edition with 600w psu
Cooling
Sunbeam Core Contact Freezer 120mm CPU fan +120mm case fan
My computer sometimes freezes.I send it to service but they werent able to find any errors.So now i understood that the pc creates an error when it is working under pressure, when playing game for example.The screen goes dark firstly, after sound freezes and there isnt any errors.I had to reset and after that it doesnt give an errors too.And when i looked event viewer i saw theese errors.


System

- Provider
[ Name] EventLog


- EventID 6008
[ Qualifiers] 32768



Level 2


Task 0


Keywords 0x80000000000000

- TimeCreated
[ SystemTime] 2011-12-14T20:32:26.000000000Z



EventRecordID 4164


Channel System


Computer Baris-PC


Security
- EventData
22:31:15
‎14.‎12.‎2011

... Read more

A:Freezing because of an unexpected error event id 6008

There are many reasons why a PC " behaves" this way.

These annoying " gliches" may be caused by an overloaded hard drive, overworked CPU, Malware, running 2 AV 's, unnecessary data, Browser addons or you may have unnecessary programs running in the background etc....

* Have you experienced a BSOD?

FYI.

windows 7 rc error event id 6008

unexpected shutdown "event id=6008" - Microsoft Answers

http://www.sevenforums.com/crashes-d...id-6008-a.html
Troubleshooting steps for you to try -

* If you are overclocking STOP.

*Make sure all intake/exhausts vents are clean along with all fans.
Get some temp monitoring software for cpu, gpu.

* Have you a System Restore Point PRIOR to the problem presenting that you could roll back to?

*How long have you had this problem for?

*Have you SP1 installed?

* What Anti Virus Program came preinstalled on your computer?
How did you get rid of it?

* Please list ALL the Security Programs currently used.

* Run a Disk Check.

Disk Check

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RELEVANCY SCORE 94.4

My pc is Dell Optiplex gx270
That's the message from appearing BIOS when I start the computer ...
Alert! Previous shutdown due to thermal event.....
I then have a choice between F1 and F2
F1: Press F1 to continue -> windows going to start and then the machine will turn off automatically.
F2: Press F2 tp run the set up utility-- > It goes to BIOS



Can someone help me before I call Dell because it is the client machine!

Thank you

A:Dell Optiplex gx270 Problem: Alert! Previous shutdown due to thermal event.....

Check for excessive dust and proper fan operation. Sounds like it is overheating and shutting down.

Read other 6 answers
RELEVANCY SCORE 94.4

My pc is Dell Optiplex gx270
That's the message from appearing BIOS when I start the computer ...
Alert! Previous shutdown due to thermal event.....
I then have a choice between F1 and F2
F1: Press F1 to continue -> windows going to start and then the machine will turn off automatically.
F2: Press F2 tp run the set up utility-- > It goes to BIOS

Can someone help me Please!

Thank you
 

A:Dell Optiplex gx270 Problem: Alert! Previous shutdown due to thermal event.....

Try clearing the event log. Instructions from a Dell support forum:

Start the system.
Press 'F2' to enter System Setup.
Under the Maintenance heading, highlight 'System Event Log' and press the 'Enter' key.
Highlight 'Clear System Event Log' and press the 'Enter' key.
Press the 'Esc' key twice to restart.
 

Read other 3 answers
RELEVANCY SCORE 92.8

I have been having repeated Unexpected Shutdowns i.e. event id 6008 in the last few months. About 14 in the last 30 days. I have been googling like crazy without being able to figure out a solution.

The problem increased after my system crashed during the middle of a Windows Update few weeks back. When I tried Windows Update again after a few weeks, my system was unusable - became very slow & I had to force restart everytime.

Tried System restore as a first option in Safe Mode, that didnt work.

I downloaded Windows Update System Readiness tool couple of days back, it applied a few fixes & the system is now usable. But it continues to crash at random, & I get the message "Unexpected Shut Down" etc

I looked up minidump files there is nothing for the past few months.

Note this 6008 event happens only when the system is idle, almost never when the system is being used.

Event Viewer info of the last unexpected Shutdown is given below






Quote:

Log Name: System

Source: EventLog

Date: 11/30/2015 6:29:00 PM

Event ID: 6008

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: Ram-Dell

Description:

The previous system shutdown at 6:24:37 PM on ?11/?30/?2015 was unexpected.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="EventLog" />

<EventID Qualifiers="32768">6008</EventID>

<Level>2&... Read more

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RELEVANCY SCORE 88.8

I was advised to post the dumps, as in this thread: Unexpected Shutdown

Windows 7 Ultimate x86

Event log keeps giving an event 41 error, so that I get a BSOD, but everything happens so fast that the BSOD doesn't even show up.

I'm not even sure that a memory dump had been created..

A:unexpected shutdown BSOD

Good job! Pain55,

I placed a referal link to here back at your original thread.

I have to agree about those .dmp files. You need special programs to read them.
I have been looking at this link: Configuring the "Debugging Tools"

I hope once I read through it enough, and understand how to set up the tools on my machine I will be able to help more.

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RELEVANCY SCORE 88.8

Hello good people!

I am definitely not a computer guru - thus my post here - but am learning. Built a few computers with some help from more knowledgeable friends. Can work thru problems with assistance.

So... I installed a fresh Windows 7 Professional 64 bit OS on my new custom system (hopefully you can see my system specs from my registration?) and have had intermittent BSOD's.... never while I have been working on the system.

Seems like they are always waiting for me in the morning when I revive my computer from 'sleep' mode.... or when I do the same after a period of non-use during the day.

I have attached the .zip file of the error report. It seems like there may be two targeted issues "caused by driver":
NTOSKRNL.EXE
PSHED.DLL
I have no idea what these are, what they mean, nor how to fix them. Can you help?

I sincerely appreciate your patience in working with me, a computer neophyte.

Thanks!

A:BSOD - Unexpected Shutdown Win 7 Pro 64

Hi. You may follow this.

http://www.sevenforums.com/crash-loc...d-problem.html

In the meantime and in between time, you could look into updating your chipset/motherboard drivers to latest available. Install latest bios if there's a new one too.

Read other 9 answers
RELEVANCY SCORE 88.8

I am not super technical but I am hoping I can find some answers here.

Emachines EL1333
Windows 7 Home 64bit

I just purchased this computer from Best Buy in December. Sometime in January it just started crashing randomly. It started with the monitor just suddenly losing the signal and I would have to force it to shut down. Then it started freeezing whenever I watched a video or played a game. The screen would lock up and the computer would make a stuttering noise and then I would get the BSOD. Now it just happens randomly (though I do still get it sometimes when watching a video).

A friend suggested it could be my video card driver. I have updated it to the most current one from the nvidia website and it seemed to work fine for a short time but now it is back to the same thing.

I have uploaded the files from the collection app but perfmon/report didn't give me any results.

Any help is greatly appreciated. I will try to provide any information that I can.

Thanks!

A:Unexpected Shutdown BSOD

Hello and welcome to 7 Forums,

Can you please enable Driver Verifier? (see information below)


   Information

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu.

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it mak... Read more

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RELEVANCY SCORE 88.8

Hello Everyone ,
I got a problem today when the pc was on the sleep mode I come back home and I found the Blue screen
and here is my SF Diagnostic .
Thanks in advance .

A:BSOD Help (unexpected shutdown)

Code:
Host Name: ANAS-PC
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Anas
Registered Organization:
Product ID: 00426-OEM-8992662-00010
Original Install Date: 7/15/2013, 3:55:09 PM
System Boot Time: 9/5/2013, 11:24:58 AM
System Manufacturer: HP-Pavilion
System Model: KZ776AA-ABF m9376.fr
System Type: x64-based PC
There seems to be a problem with your Windows activation. Please post this report: Activation Issue Posting Instructions

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RELEVANCY SCORE 88.8

I hope someone can help me with this problem. I have several machines running Win 7 32 bit. For some reason these machines will just freeze up or reboot, 2 to 3 times a day. Here is all the info that I have. Also I have 4 encoder and 1 decoder cards in these machines. All the drivers are updated to the latest, and I have MSE installed.

Once I reboot the machines I will get the following message: Unexpected shutdown:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 95B07018
BCP2: 00000002
BCP3: 00000001
BCP4: 82AEFCDE
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\040812-14328-01.dmp
C:\Users\Hybrid1\AppData\Local\Temp\WER-24140-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt


MiniDumps:


--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------
computer name: XXXXX
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\windows
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz Intel586, level: 6
2 logical processors, active mask: 3... Read more

A:BSOD (Unexpected shutdown)

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP
We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:





Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.



To ensure minidumps are enabled:





Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\M... Read more

Read other 5 answers
RELEVANCY SCORE 88.4

Hi all,

I've just built an AcerPower F6 desktop to Win 7 Pro 32 every shutdown it shows BSOD and promptly restarts.

Event log is showing me the following for a critical event at the same time the shutdown occurs (The date on the log is from a week ago but this happens every shutdown which is once every weekday):

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 14/03/2014 13:19:19
Event ID: 6
Task Category: (6)
Level: Error
Keywords:
User: SYSTEM
Computer: CUR-ICT-01.LODGEFARM.LOCAL
Description:
Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>6</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>6</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-03-14T13:19:19.519629700Z" />
<EventRecordID>5118</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="52" />
<Channel>System</Channel>
<Computer>CUR-ICT-01.LODGEFARM.LOCAL</Computer>
<Security UserID="S-1-5-18" /&g... Read more

A:BSOD on Shutdown Event Log = Kernel-Processor-Power. Event ID: 6

Your NI Measurement Studio driver appears to be causing problems.


Code:
Probably caused by : NIPALK.sys
It's outdated by 11 years, if you wish to keep the program I suggest you update the driver.


Code:
88a32000 88aab000 NIPALK T (no symbols)
Loaded symbol image file: NIPALK.sys
Image path: \SystemRoot\System32\Drivers\NIPALK.sys
Image name: NIPALK.sys
Timestamp: Mon May 12 22:21:05 2003 (3EC01041)
CheckSum: 0007ACFC
ImageSize: 00079000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please remove it or update it from the following link.

NI Measurement Studio - National Instruments

EDIT, there is a fix you can download which prevents file corruption, if you can't find an updated driver then download this.

http://digital.ni.com/public.nsf/web...C?OpenDocument

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RELEVANCY SCORE 88

Today i am surfing internet and suddenly a screen comes (i couldn't read it because it was for just 2 or 3 sec) and then windows restart in safe mode.
This has happened to For 3 times in 2 days.
attaching the files. hope someone could help me. if i an wrong in any place please correct me.

A:Unexpected shutdown of windows.(BSOD)

Your crash reports indicate a possible problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.







  
Quote: Originally Posted by Brink


NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.

7. Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)

Attachment 220861

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RELEVANCY SCORE 88

Please help!!!

I have a new dell 1747 laptop that I have re-imaged twice and am still having crash problems. I have installed the most up to date drivers from both dell and the individual companies that make the components of my system.

Any help would be greatly appreciated.

Thank you in advance.

Adam

A:BSOD & Unexpected Shutdown Crash

Although the most likely cause of this error is your Broadcom Widcomm Bluetooth USB Filter, I have to wonder if there's a hardware issue that's causing this, or, if there's a Windows issue causing this.

Please start by running SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt.

Then, try removing your Bluetooth drivers and then install the latest version available from the Dell website.

Also, try disabling your USB controllers (in the BIOS, if possible) and do not plug anything into the USB ports while testing.

Because of the past history that you describe, and the BSOD information, I suspect that these procedures won't fix the system. If it's still under warranty, I'd suggest that you return it to the service center for repair.

BSOD BUGCHECK SUMMARY

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep 21 23:48:21.685 2010 (UTC - 4:00)
System Uptime: 0 days 1:36:33.150
Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+131 )
BUGCHECK_STR: 0x1E_0
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 23:54:24.376 2010 (UTC - 4:00)
System Uptime: 0 days 0:47:42.857
Probably caused by : ntkrnlmp.exe ( nt!PopIrpWorke... Read more

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RELEVANCY SCORE 88

Whenever i shut down my computer, it doesn't shuts down, only blue screen appears and then proceeds to booting process.It has the "start windows normally",safe mode etc options. It happened during Im browsing the internet and my brother accidentally push the shut down button and ask to force shut down or to wait for background programs to close. Then i choose cancel and when I close My computer,blue screen with text appears for a short period of time and then proceeds to booting process and the "start windows normally",safe mode etc options appears.Thanks

A:BSOD problem unexpected shutdown.How do I Fix it?

Many of your problems will be solved by installing a genuine Windows 7.

BSOD analysts, refer to this:
http://www.sevenforums.com/general-d...t-genuine.html

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RELEVANCY SCORE 88

I have a custom built PC that in recent weeks started to shut down unexpectedly as if the power was shut off. This system is connected to a TV via HDMI and used for recording TV from cable and streaming internet video. The Event log shows event 41. Also - the digital tuner will periodically fail to detect a signal although the analog tuner behaves normally. This is probably unrelated but I mentioned it just in case.
I attached the autoruns output and system health check. Please advise how to diagnose and correct the problem.

? OS - Windows 7
? x64 ?
? Win 7 64 bit retail
? Age of system - 3 months
? CPU AMD Athlon II X3 435 2.9Ghz
? Video Card On board ATI ram is shared
? MotherBoard- Gigabyte ga-ma785gt-ud3h
? Power Supply - OCZ 600 watt
TV Tuner - ATI pcie 650 combo
RAM 2GB ddr3

A:BSOD Win7- unexpected shutdown

The perfmon report shows issues due to not having enough memory. This results in excessive pagefile usage and slows your system down drastically:

Quote:




Total Physical Memory: 1,534 MB
Available Physical Memory: 338 MB
Virtual Memory: Max Size: 3,067 MB
Virtual Memory: Available: 1,529 MB
Virtual Memory: In Use: 1,538 MB
Page File Location(s): C:\pagefile.sys




Please add more memory to the system as soon as you can. In the meantime, don't run more than one application at a time.

There are no memory dump files in the uploaded reports, please do the following:

Quote:




Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . ... Read more

Read other 2 answers
RELEVANCY SCORE 88

I have been getting a BSOD every time I leave my computer on for over 12 hours. This has been going on for a year or so. I built the computer two years ago and had no problems for the first year. I have sent the motherboard in two times already trying to fix the problem but to no avail. I have updated all of the motherboard drivers in hopes that fixes it but that didn't work either. Can someone read my latest MiniDump file for me and tell me what is wrong? Thank you in advance!

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880069BE32D
BCP3: FFFFF8800ACD2F50
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
 

A:Getting unexpected shutdown Windows 7 64-bit BSOD

Have you tried another power supply?
 

Read other 7 answers
RELEVANCY SCORE 88

Hi

For a few weeks now I have been getting recurring BSODs. I ran a memory and disk check and the BSODs stopped for a few days. Then today I got another BSOD.

I'm also a bit confused as to how to read a minidump file. I used the program WhoCrashed and it came up with this:

6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

pwipf6.sys (pwipf6, Privacyware/PWI, Inc.)

Not too sure how to update this particular driver.
Thanks

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz, x64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3548 Mb
Graphics Card: Intel(R) HD Graphics, 1550 Mb
Hard Drives: C: Total - 953766 MB, Free - 823059 MB;
Motherboard: ASUSTeK Computer INC., P7H55-M
Antivirus: avast! Antivirus, Updated and Enabled
 

A:BSOD unexpected shutdown error

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RELEVANCY SCORE 88

I have been dealing with mostly random shutdowns with the occassional BSOD for quite a while.
I have run Memtest 86+ but cannot get it to scan more than about an hour and a half before it freezes. I am not too familiar with how this program is supposed to work but here is what happens. Computer booths up into memtest 86+ starts to run lasts about 15 seconds and reboots this happened twice more before it finally gets going so far I have gotten one error on one Bit at memory 2178.9 MB the assurance code is 154, if this means anything this error was generated after running for almost 2 Hrs. at this point the computer rebooted and ran for about 2 minutes before freezing the code was then 163. On another occasion that I ran memtest 86 the program froze with the screen showing withe lines on a blue back ground with a red bar at the top and a white bar at the bottom.
I have not been able to install the SF_diagnostic_tool, I get an error (see attached file) I have minidump files but don't know how to get them without sf-diagnostic. I am logged in as administrator
THe computer is as follows:
Motherboard: Asus M5A99X EVO
CPU AMD FX8120
Memory Patriot PSD34G16002
Video Card HIS icecube X AMD Radeon HD6950
Monitor Viewsonic VX24553
C: seagate 1TB
d: backup Westerndigital 1TB
E: Music drive Westerndigital 1TB
I hope someone can help getting very frustrated.
Thank you

A:BSOD and unexpected shutdown in Windows 7 64 Bit

Hi .
A single error is enough in my books the RAM cannot be trusted anymore, so posting the crash dumps wouldn't
be much helpful until we get rid of the failing module.

You describe a situation where you cannot test the RAM without the PC freezing, how are you loading MEMTest86+
i.e. via a CD / USB?

Start testing the modules one at a time and let each module complete between 8-10 passes or until errors are found,
whichever comes first. You can also determine whether it's a particular slot / module following this logic;








  
Quote: Originally Posted by Arc


Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you... Read more

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RELEVANCY SCORE 87.2

About 2 days ago, my computer started randomly turning off and on. I would enter my password and it would load windows and run fine. As of yesterday it shut itself down and after I entered my password, it would give me that message. I would choose "Run Windows normally" and it would go to the screen with the Windows logo with the loading bar underneath of it. The loading bar doesn't have the scrolling green light though, and it just sits there. Any help is greatly appreciated.
 

A:"Alert! Previous shutdown due to thermal event!"

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RELEVANCY SCORE 86.8

Unexpected shutdown HELP

please refer to that post pretty please

A:BSOD unexpected shutdown. i was asleep when it happened

Double posting is not a good thing.
Start one thread with one problem on one computer and wait for help.
Please mark the other thread solved and stay right here in the BSOD Thread.

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RELEVANCY SCORE 86.8

I'm running Window7 Pro 32 bit and this problem just started a few days ago, Unexpected Shutdown, black screen, re-boot. Happenes about once a day.
I hope there is an easy fix without buying some 3rd party software, Thanks for any help...............Indian

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 9048D500
BCP2: 00000002
BCP3: 00000008
BCP4: 9048D500
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\122410-17875-01.dmp
C:\Users\CAE\AppData\Local\Temp\WER-70078-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

A:Unexpected Shutdown, BSOD, but it's Black not Blue

Hi, Indian; and welcome to the forum. Please read this thread, follow the instructions and post back. We will be glad to help you.

http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 86.8

hey so heres whats happening recently i have been receiving the windows message "windows has Recovered from an Unexpected Shutdown" randomly... i dont know what triggered this because it happens occasionally on shutdown and i get the blue screen but a lot of the time i dont see the bluescreen.... doesnt happen on startup.I get this message a lot when my computer wakes from as sleep.
More detailed info on the message is :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 870B6030
BCP3: 82D78AE0
BCP4: 86F7C8C8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\060310-21855-01.dmp
C:\Users\Wade\AppData\Local\Temp\WER-54257-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Please can you help me fix or find a solution for this... thanks in advance
PS: I am running windows 7 on a new hdd that is currently up to date along with all my drivers supposedly.. I have also included a zip file of all my minidump files if that helps with analysis and solution

A:Windows has Recovered from an Unexpected Shutdown - BSOD

It looks as if your 2Wire Wireless Adapter driver are the cause. Dated 2007, its age is enough to cause a BSOD.

Please uninstall your wireless drivers and then install a fresh, up-to-date copy.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jun 3 10:44:46.548 2010 (GMT-4)
System Uptime: 0 days 0:01:45.185
*** WARNING: Unable to verify timestamp for 2WirePCP.sys
*** ERROR: Module load completed but symbols could not be loaded for 2WirePCP.sys
BugCheck 1000007E, {c0000005, 82c4a7f3, 8db77b38, 8db77710}
Probably caused by : 2WirePCP.sys ( 2WirePCP+b46 )
PROCESS_NAME: System
BUGCHECK_STR: 0x7E
??????????????????????????????????????????????????????????????????????????????????????
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jun 3 10:30:29.301 2010 (GMT-4)
System Uptime: 0 days 0:41:28.549
BugCheck D1, {8, 2, 0, 8bc7dce0}
*** WARNING: Unable to verify timestamp for 2WirePCP.sys
*** ERROR: Module load completed but symbols could not be loaded for 2WirePCP.sys
Probably caused by : 2WirePCP.sys ( 2WirePCP+a3c0 )
BUGCHECK_STR: 0xD1
PROCESS_NAME: System
??????????????????????????????????????????????????????????????????????????????????????
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jun 3 09:48:24.335 2010 (GMT-4)
System Uptime: 0 days 5:13:09.973
BugCheck D1, {8, 2, 0, 8bc90ce0}
*** WARNING: Unable to verify timestamp for 2WirePCP.sys
*** ERROR: Module load comple... Read more

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RELEVANCY SCORE 86.8

hey so heres whats happening recently i have been receiving the windows message "windows has Recovered from an Unexpected Shutdown" randomly... i dont know what triggered this because it happens occasionally on shutdown and i get the blue screen but a lot of the time i dont see the bluescreen.... doesnt happen on startup.I get this message a lot when my computer wakes from as sleep.
More detailed info on the message is :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 870B6030
BCP3: 82D78AE0
BCP4: 86F7C8C8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\060310-21855-01.dmp
C:\Users\Wade\AppData\Local\Temp\WER-54257-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Computer System Info:
? OS - Windows 7
? x86 (32-bit)
? What was original installed OS on system? XP pro SP2
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail version
? Age of system (hardware) About 9 months
? Age of OS installation - have you re-installed the OS? I reinstalled windows 7 about a week ago
? CPU - AMD Phen... Read more

A:Windows has Recovered from an Unexpected Shutdown - BSOD

Hi -

Please go back and rerun the BSOD file collection app. It was cancelled after 40 seconds of runtime. There are only 8 files in the zip; there should be ~30. Per the instructions, it may need to run for up to 10 minutes.

Skip step #4 as PERFMON was present.

Regards. . .

jcgriff2

.

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RELEVANCY SCORE 86.8

First time poster, sorry if i break any rules or not clear on somethings.

I am currently having issues with HP 8000 Elite SFF. I tried to stress test this unit overnight, when i woke up this morning i had a screen pop up on my desktop saying "Windows has recovered from an unexpected shutdown"

Problem: BlueScreen
OS Version: 6.1.7601.2.1.0.256.40
Locale ID: 1033

I just want to know if it is a software or hardware issue?

Thank you.

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RELEVANCY SCORE 86.8

I just got one of these.


it says Files that help describe the problem:
C:\Windows\Minidump\041714-25506-01.dmp
C:\Users\Tommy\AppData\Local\Temp\WER-60107-0.sysdata.xml

A:BSOD windows have recovered from an unexpected shutdown

It appears to be a HDD problem.

Code:
KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in. Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc40009a30, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 000000012c5fa860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88001346758, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------
ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR: 0x7a_c0000185

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: chrome.exe

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
Test the HDD using Hitachi Drive Fitness Test.
12 Free Hard Drive Testing Software Tools

Let us know the results.

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RELEVANCY SCORE 86.8

My computer keeps shutting down and giving me the following error:


Code:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8008080168
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\083013-27690-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-38641-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I am not gaming, watching a movie or anything particularly strenuous. It will shut down from desktop, it will shut down when I'm on facebook or Tumblr in Google Chrome. I am not sure what is causing the problem. Attached is the SF Diagnostics zip file as per the BSOD instructions page.

Any help would be much appreciated.

A:Windows 7 Unexpected Shutdown from Desktop BSOD

Code:
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Aug 30 19:18:39.250 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:10.888
BugCheck 124, {0, fffffa8008080168, 0, 0}
Probably caused by : AuthenticAMD
BUGCHECK_STR: 0x124_AuthenticAMD
PROCESS_NAME: System
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Aug 30 02:12:53.204 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:09.843
BugCheck 124, {0, fffffa80080be688, 0, 0}
Probably caused by : AuthenticAMD
BUGCHECK_STR: 0x124_AuthenticAMD
PROCESS_NAME: System
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Aug 29 06:54:51.800 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:09.049
BugCheck 124, {0, fffffa800808f678, 0, 0}
Probably caused by : AuthenticAMD
BUGCHECK_STR: 0x124_AuthenticAMD
PROCESS_NAME: System
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Aug 29 04:20:01.312 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:10.951
BugCheck 124, {0, fffffa80080c68f8, 0, 0}
Probably caused by : AuthenticAMD
BUGCHECK_STR: 0x124_AuthenticAMD
PROCESS_NAME: System
??????????????????????????????????????????????????????????????????... Read more

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RELEVANCY SCORE 86.8

I started having this issue earlier last week. I leave the computer on to go do something else for a while (as I dislike shutting it down all the time as I think it?s better to just leave it ready and running) and it always stayed on as it's supposed to. However, recently when I come back the system is in the bootup screen asking me how I want to start it, and after the boot it tells me that the system has ?Recovered from an Unexpected Shutdown?.

This is absolutely baffling to me. I have NEVER had a computer behave like this in my life? when any of my other computers shut down it was because of obvious factors like the power cutting out, or because it got too hot and with the OS telling it too to shut off to protect it - but I have NEVER had this happen in addition to a BSOD screen (disappears too quickly to read when the system shuts off and restarts), which displays before the system shuts off on its own and for seemingly no apparent reason at all!

The hardware seems to be in pristine working order as far as I can tell and I haven?t done anything differently to provoke this. However, I DO use BitTorrent but I don?t see how that could have instigated this problem (correct me if I?m wrong please) and I religiously check the system for viruses and other nasties and I also clean the Registry (backing it up every time beforehand) and wipe out useless clutter using CCleaner (never had a problem with using this either).

I?m leaning towards thinking that this is a... Read more

A:Unexpected Shutdown (with BSOD) in Sleep Mode???

There are no dumps in that report, which are our primary data source. I see you have no dumps in your Minidump folder. Make sure CCleaner is NOT set to delete memory dumps.

From some other info in the report, I can see your Atheros drivers are too old, dated June 2009. That means they are technically incompatible with Windows 7. Please update them to the latest version.

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RELEVANCY SCORE 86.8

Hello,I have been struggling with the issue with my Windows sleep mode in Windows 7. After it goes into sleep mode, the computer doesn't return from it, it just resets and gives the error "unexpected shutdown." As it is resetting it gives a purple/plue colorful screen of megadeath seen here And as usual Windows can never find solutions to any problems that happens. My inkling is that there is a power struggle when it is sleeping or resuming from sleep...Instinctively, I had uninstalled and reinstalled drivers to the video and audio drivers, USB wireless ethernet, and LAN card. I have tried disabling the USB wireless and lan card, and it still doesn't return from sleep. I have also tried unplugging the monitor, and resetting it. What else can I try, I feel like I have done everything! Thank you for any advice!Specs: Windows 7Asus ATI 790gx motherboardAMD phenom II x4 processor4 GB ram

A:BSOD, unexpected shutdown after sleep mode

Hello and welcome to Bleepingcomputer.

Its a shot in the dark, but some motherboard sleep settings are also controlled by the system BIOS under the power settings tab of the BIOS set up menus, you may want to check what those settings are set to as they may be playing a part in why your having this issue.

Bruce.

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