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Skype and email username/password hijacked

Q: Skype and email username/password hijacked

Dear BleepingComputer Technician:
My mother-in-law was here recently helping my family with the birth of our new child.  After three weeks of using our computer, she suddenly wasn't able to sign into Skype.  Her password had been changed.  Then as we tried to reset the password we discovered her email address had been deleted.  She had just accessed and used her email the day before.  Her information was definitely stolen and I feel it was probably logged while using our computer.  The reason is that prior to her arrival my wife and I have noticed many pop-ups, especially when using Google Chrome.  Since we are living in China and I tire of being unable to access several websites, I had attempted to download a VPN browser software that a friend was using, and it was free of spyware/malware.  But in my haste, I downloaded and installed the software from a location that I am sure had spyware/malware software attached..  so now, I beg, please, help!
We are using Windows XP SP3..
Thanks in advance!
DDS below
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 7.0.6000.21364
Run by Administrator at 21:06:02 on 2014-02-09
Microsoft Windows XP Professional  5.1.2600.3.936.86.1033.18.1917.824 [GMT 8:00]
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: 电脑管家系统防护 *Enabled/Updated* {9AAC524A-BF34-49b0-91D2-71838CBB8110}
AV: Lavasoft Ad-Aware *Disabled/Updated* {964FCE60-0B18-4D30-ADD6-EB178909041C}
FW: Lavasoft Ad-Aware *Disabled*
============== Running Processes ================
d:\Program Files\Tencent\QQPCMgr\8.7.10529.215\QQPCRtp.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Documents and Settings\All Users\Application Data\Ad-Aware Browsing Protection\adawarebp.exe
D:\Program Files\Tencent\QQLive\QQLive.exe
D:\Program Files\Tencent\QQPCMgr\8.7.10529.215\QQPCTray.exe
C:\Program Files\Ad-Aware Antivirus\AdAwareService.exe
D:\Program Files\Tencent\QQPCMgr\Plugins\QQPCB1AndroidJmp\QQPMDaemon.exe
C:\Program Files\SogouInput\Components\SGImeGuard\\SGImeGuard.exe
C:\Program Files\baidu\BaiduPlayer\\BaiduPlayer.exe
C:\Program Files\SogouWallPaper\\SGWallPaper.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\Ad-Aware Antivirus\SBAMSvc.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\ToolbarUpdater.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\loggingserver.exe
C:\Program Files\baidu\BaiduPlayer\\BaiduMediaService.exe
C:\Program Files\baidu\BaiduPlayer\\bpls.exe
C:\Program Files\baidu\BaiduPlayer\\bdbtray.exe
d:\Program Files\Tencent\QQPCMgr\8.7.10529.215\QMUsbGuard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
D:\Program Files\Mozilla Firefox\firefox.exe
D:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Adobe\Adobe Photoshop CS2\Photoshop.exe
C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Documents and Settings\Administrator\Desktop\fg\fg737p.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
============== Pseudo HJT Report ===============
uStart Page = hxxp://securedsearch2.lavasoft.com/index.php?pr=vmn&id=adawaretb&v=3_4&ent=hp&u=C88A799ABDDD9C4CF966B9521FE6903B
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uDefault_Search_URL = hxxp://www.google.com/ie
uProxyServer =
uProxyOverride = <local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\lavasoft\adaware securesearch toolbar\adawareDx.dll
mWinlogon: Userinit = c:\windows\system32\userinit.exe
BHO: QQDownload IE Left Helper: {00000000-12C9-4305-82F9-43058F20E8D2} - d:\program files\tencent\qqdownload\QQIEHelper01.dll
BHO: {2D0F71DA-7E32-A6B7-B962-2C776D30B74B} - <orphaned>
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - d:\avg\avgssie.dll
BHO: {3E0A4BFB-F10A-5275-7F04-F5FFD51E7346} - <orphaned>
BHO: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\lavasoft\adaware securesearch toolbar\adawareDx.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\\AVG Secure Search_toolbar.dll
BHO: IE 4.x-6.x BHO for Download Master: {9961627E-4059-41B4-8E0E-A7D6B3854ADF} - d:\program files\download master\dmiehlp.dll
BHO: QMClinicBho Class: {F0BD17A0-E7F3-4EB6-839A-22B96137F10B} - d:\program files\tencent\qqpcmgr\8.7.10529.215\TSClinicWebListener.dll
TB: DM Bar: {0E1230F8-EA50-42A9-983C-D22ABC2EED3C} - d:\program files\download master\dmbar.dll
TB: <No Name>: {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - LocalServer32 - <no file>
TB: DM Bar: {0E1230F8-EA50-42A9-983C-D22ABC2EED3C} - d:\program files\download master\dmbar.dll
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\\AVG Secure Search_toolbar.dll
TB: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\lavasoft\adaware securesearch toolbar\adawareDx.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [QQPMDaemon] "d:\program files\tencent\qqpcmgr\plugins\qqpcb1androidjmp\QQPMDaemon.exe"
uRun: [ImeGuardCom] c:\program files\sogouinput\components\sgimeguard\\SGImeGuard.exe
uRun: [Clownfish] <no file>
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [AVG_TRAY] "d:\avg\avgtray.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [Ad-Aware Browsing Protection] "c:\documents and settings\all users\application data\ad-aware browsing protection\adawarebp.exe"
mRun: [Ad-Aware Antivirus] "c:\program files\ad-aware antivirus\AdAwareLauncher" --windows-run
mRun: [qqlive] "d:\program files\tencent\qqlive\QQLive.exe" -system_startup
mRun: [ QQPCTray] "d:\program files\tencent\qqpcmgr\8.7.10529.215\QQPCTray.exe"  /regrun
uPolicies-Explorer: NoDriveTypeAutoRun = dword:181
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:221
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: Закачать ВСЕ при помощи Download Master - d:\program files\download master\dmieall.htm
IE: Закачать при помощи Download Master - d:\program files\download master\dmie.htm
IE: Передать на удаленную закачку DM - d:\program files\download master\remdown.htm
IE: 使用旋风下载(&X) - d:\program files\tencent\qqdownload\xfgeturl.htm
IE: 使用旋风下载全部链接(&Q) - d:\program files\tencent\qqdownload\xfgetAllurl.htm
IE: 使用旋风极速下载(会员特权)(&J) - d:\program files\tencent\qqdownload\xftopspeed.htm
IE: 保存到旋风空间(会员特权)(&K) - d:\program files\tencent\qqdownload\xfofflineonly.htm
IE: 添加为阿里旺旺表情 - d:\program files\aliwangwang\7.00.01c\AddNewEmotion.htm
IE: 襄疱溧螯 磬 箐嚯屙眢?玎赅麝?DM - d:\program files\download master\remdown.htm
IE: 青赅鬣螯 卵?镳?镱祛 Download Master - d:\program files\download master\dmieall.htm
IE: 青赅鬣螯 镳?镱祛 Download Master - d:\program files\download master\dmie.htm
IE: {8DAE90AD-4583-4977-9DD4-4360F7A45C74} - d:\program files\download master\dmaster.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
TCP: Interfaces\{16B618D4-3424-4702-8107-5F1C5FD24B97} : NameServer =
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - d:\avg\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\17.3.0\ViProtocol.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\b6y4spir.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.ca/ig|http://www.ighome.com/
FF - plugin: c:\documents and settings\administrator\application data\alipay\cf\npalicdo.dll
FF - plugin: c:\documents and settings\administrator\local settings\application data\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\baidu\baiduplayer\\npxbdyy.dll
FF - plugin: c:\program files\baidu\baiduplayer\\npxbdyyreg.dll
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\17.3.0\npsitesafety.dll
FF - plugin: c:\program files\common files\tencent\npqscall\npqscall.dll
FF - plugin: c:\program files\common files\tencent\qqphonemanager\1.0.301.1305\npQQPhoneManagerExt.dll
FF - plugin: c:\program files\common files\tencent\qqphonemanager\\npQQPhoneManagerExt.dll
FF - plugin: c:\program files\common files\tencent\txsso\\bin\npSSOAxCtrlForPTLogin.dll
FF - plugin: c:\program files\common files\ttkn\bin\npcajax.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\windows\downloaded program files\27363421\npxbdsetup.dll
FF - plugin: c:\windows\system32\aliedit\\npaliedit.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_12_0_0_44.dll
FF - plugin: d:\program files\aliwangwang\8.00.07c\npAliSSOLogin.dll
FF - plugin: d:\program files\aliwangwang\8.00.07c\npwangwang.dll
FF - plugin: d:\program files\itunes\mozilla plugins\npitunes.dll
FF - plugin: d:\program files\tencent\qqdownload\browser\760\npXFPlugin.dll
FF - plugin: d:\program files\tencent\qqlive\npQQLive.dll
FF - plugin: d:\program files\tencent\qqmusic\npQzoneMusic.dll
FF - plugin: d:\program files\tencent\qqpcmgr\8.7.10529.215\npQMExtensionsIE.dll
FF - plugin: d:\program files\tencent\qqpcmgr\8.7.10529.215\npQMExtensionsMozilla.dll
FF - plugin: d:\program files\videolan\vlc\npvlc.dll
============= SERVICES / DRIVERS ===============
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-4-19 24896]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-7-11 31952]
R0 gfibto;gfibto;c:\windows\system32\drivers\gfibto.sys [2013-8-29 13560]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-7-11 250080]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 41040]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 302368]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2013-1-24 37664]
R1 QMIEProtect;QMIEProtect;d:\program files\tencent\qqpcmgr\8.7.10529.215\QMIEProtect.sys [2013-12-13 46776]
R1 QMUdisk;QMUdisk;d:\program files\tencent\qqpcmgr\8.7.10529.215\QMUdisk.sys [2013-12-13 18872]
R2 Ad-Aware Service;Ad-Aware Service;c:\program files\ad-aware antivirus\AdAwareService.exe [2013-6-13 1236336]
R2 AVGIDSAgent;AVGIDSAgent;d:\avg\avgidsagent.exe [2013-10-16 5175856]
R2 avgwd;AVG WatchDog;d:\avg\avgwdsvc.exe [2011-8-2 193288]
R2 QDLService;Qualcomm Gobi Download Service;c:\qualcomm\qdlservice\QDLService.exe [2009-10-14 345336]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2011-12-23 142176]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\avgidsfilterx.sys [2011-12-23 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2011-12-23 17232]
R3 BazisVirtualCDBus;WinCDEmu Virtual Bus Driver;c:\windows\system32\drivers\BazisVirtualCDBus.sys [2011-6-5 117584]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2011-6-14 109568]
R3 NdisrdMP;NdisrdMP;c:\windows\system32\drivers\Ndisrd.sys [2011-8-15 22016]
RUnknown QQSysMon;QQSysMon; [x]
S1 aiptektp;Pen Pad;c:\windows\system32\drivers\aiptektp.sys [2011-10-1 22528]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2011-6-14 1691480]
S3 Ndisrd;WinpkFilter Service;c:\windows\system32\drivers\Ndisrd.sys [2011-8-15 22016]
S3 QMInject;QMInject;\??\d:\program files\tencent\qqpcmgr\7.6.8687.221\qminject.sys --> d:\program files\tencent\qqpcmgr\7.6.8687.221\QMInject.sys [?]
S4 ahcix86;ahcix86;c:\windows\system32\drivers\ahci8086.sys [2008-6-3 176136]
S4 iaStor5;Intel RAID Controller;c:\windows\system32\drivers\iastor5.sys [2008-1-23 874624]
S4 iaStor6;Intel AHCI Controller 6;c:\windows\system32\drivers\iastor6.sys [2008-1-23 250368]
S4 iaStor7;Intel AHCI Controller 7;c:\windows\system32\drivers\iastor7.sys [2008-1-23 308248]
S4 m5228;m5228;c:\windows\system32\drivers\m5228.sys [2008-1-23 45069]
S4 m5281;m5281;c:\windows\system32\drivers\m5281.sys [2008-1-23 51072]
S4 m5287;m5287;c:\windows\system32\drivers\m5287.sys [2008-1-23 103680]
S4 m5288;m5288;c:\windows\system32\drivers\m5288.sys [2008-1-23 210304]
S4 m5289;m5289;c:\windows\system32\drivers\m5289.sys [2008-1-23 52480]
UnknownUnknown RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service; [x]
UnknownUnknown SBAMSvc;SBAMSvc; [x]
UnknownUnknown sfdrv01a;sfdrv01a; [x]
UnknownUnknown SI3112r;SI3112r; [x]
UnknownUnknown SiSRaid4;SiSRaid4; [x]
UnknownUnknown SkypeUpdate;SkypeUpdate; [x]
UnknownUnknown TFsFlt;TFsFlt; [x]
UnknownUnknown TSCPM;TSCPM; [x]
UnknownUnknown TSDefenseBt;TSDefenseBt; [x]
UnknownUnknown TsFltMgr;TsFltMgr; [x]
UnknownUnknown TSKSP;TSKSP; [x]
UnknownUnknown TsQBDrv;TsQBDrv; [x]
UnknownUnknown TSSysKit;TSSysKit; [x]
UnknownUnknown vmscsi;vmscsi; [x]
UnknownUnknown vToolbarUpdater17.3.0;vToolbarUpdater17.3.0; [x]
=============== File Associations ===============
FileExt: .txt: txtfile=c:\windows\notepad.exe %1
FileExt: .chm: chm.file="hh.exe" %1
=============== Created Last 30 ================
2014-01-18 09:14:40    --------    d-----w-    c:\documents and settings\administrator\application data\Baidu
2014-01-18 09:14:31    --------    d-----w-    c:\program files\baidu
2014-01-18 09:14:24    --------    d-----w-    c:\documents and settings\all users\application data\Baidu
2014-01-18 09:14:24    --------    d-----w-    C:\baidu download
==================== Find3M  ====================
2014-02-05 07:16:23    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2014-02-05 07:16:23    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-12-12 22:09:53    62176    ----a-w-    c:\windows\system32\drivers\TSDefenseBt.sys
2013-12-12 22:09:53    153912    ----a-w-    c:\windows\system32\drivers\TFsFlt.sys
2013-12-12 22:09:53    107608    ----a-w-    c:\windows\system32\drivers\TsFltMgr.sys
2013-12-04 10:30:20    79672    ----a-w-    c:\windows\system32\drivers\TAOKernelXP.sys
2013-12-04 10:29:58    79160    ----a-w-    c:\windows\system32\drivers\TAOKernel.sys
2013-12-04 10:29:18    101688    ----a-w-    c:\windows\system32\drivers\TAOKernel64.sys
2013-12-01 10:24:35    0    ----a-w-    c:\windows\system32\nsf71A.tmp
2013-11-28 12:46:20    133224    ----a-w-    c:\windows\system32\SGWPShe32.dll
2013-11-27 20:21:06    40960    ----a-w-    c:\windows\system32\drivers\ndproxy.sys
2013-11-18 14:09:08    37664    ----a-w-    c:\windows\system32\drivers\avgtpx86.sys
2013-11-14 10:20:36    224824    ----a-w-    c:\windows\system32\MMInstaller.dll
2013-11-13 02:59:42    150528    ----a-w-    c:\windows\system32\imagehlp.dll
============= FINISH: 21:06:31.35 ===============

Preferred Solution: Skype and email username/password hijacked

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Skype and email username/password hijacked

Greetings siobhain and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.When you post your reply, use the button instead.In the upper right hand corner of the topic you will see the button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.I would like to remind you to make no further changes to your computer unless I direct you to do so.Now let's get started ===================================================Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.Thank you for your patience thus far. Please run this program for me.===================================================Farbar Recovery Scan Tool (FRST)--------------------Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktopIf you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one shouldDouble click the iconClick Yes to the disclaimerMake sure the Addition.txt box is checkedClick Scan and allow the program to runClick OK on the Scan complete screen, then OK on the Addition.txt pop up screen2 Notepad documents should now be open on your desktop.Please copy and paste the contents of both in your reply===================================================Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. FRST resultsAddition log

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My wife was given a computer that seemed good but i am not sure if it was infected with trojans and spyware i thrn tried and used a usb onto 2 of the laptops and seems i got same thing on all 3 i am using a desktop at present since i do not feel safe on the other ones .  After  weeks of using our computer, she suddenly wasn't able to sign into hotmail or Skype.  Her password had been changed as well as mine  Then as we tried to reset the password we discovered her email address had been deleted.  She had just accessed and used her email the day before.  Her information was definitely stolen and I feel it was probably logged while using our computer.  The reason i suspect is my wife and I have noticed many pop-ups, especially when using Google Chrome and redirects     I had attempted to download a VPN browser software  and it was free of spyware/malware.  But in my haste, I downloaded and installed the software from a location that I am sure had spyware/malware software attached and now i am using windows 8 on this pc and get a constant dial up window at certain times and all programs are running slow many are crashing and more think backdoor trojans etc.  so now,  please we beg, please, help!...

A:Hotmail ,Yahoo ,Facebook,Skype and email username/password hijacked

Hello frankp747 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same... Read more

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My email keeps getting hijacked. I downloaded alot of spyware removals but it is still happening. I get locked out of my email since it changes the password. They only way I keep getting back in is through system restore.

Please check HJT log

Logfile of HijackThis v1.99.1
Scan saved at 5:10:34 PM, on 5/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Kontiki\bin\kontiki.exe
C:\Program Files\Dell Support\... Read more

A:Email Being hijacked - changing password

On the next to last line of the C directory in the folder C:\Documents and Settings\Mom\Desktop\HijackThis.exe
have you tried deleting this file?

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About a month ago I saw for the first time the username system on Windows 8. I have never created as much I remember a username in my computer. However, suddenly this new thing popped before my eyes. But it was'nt a request or something reasonable that Windows noted me. It claimed that my username is (I rather not to post his name) and not my name. I somehow knew this name is familiar to me. I did'nt use my computer much since I had a lot tests so for a second I thought I created this username and made up this name and I just don't remember...

I forgot about this, edited the username so it will be named as my name naturally and kept moving forward. Now I use much more in the computer since it's summer vacation .

Today, I watched a video and I heard a Skype message notification an unusual thing since my Skype username is really unused (I assume that sound is part of the video I watched). Anyway, I entered into the Skype application and checked out if I have a message. But what I saw is something I remember but not very well. I saw the same name I had in my username. The same name of the username I didn't create. In fact, I don't know this name and it doesn't look like a name from my country at all. It was a Skype contact of me and not just any- it was in the favourite list. And I never use the favourite rate system in anything (except Youtube). Our conversation is completely blank and he has a picture (and he didn't look like a guy from my country either). I removed ... Read more

A:Windows username and Skype weird-might-be problems

Don't think there's much to worry if it's Skype only, I get messages and requests every now and than even if set to "Contacts only", I think they are using name generators to generate some possible names and place calls and requests from that or predefined lists. Similar to unsolicited phone or Fax calls about advertising, questionnaires etc.

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Dos bat program that accept username and password as parameters and the password masked with asterisk ?

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I've read through pages and pages of search results for this, but they all seem to be between Win7 and XP, or something not quite the same as my problem.

Here at home we are all using Windows 7 (a mix of Home Premium and Ultimate). I have an HTPC which has all our DVDs on. This PC has a few shares so we can access our movies across the network.

I have set up the shares using the Sharing Wizard thing, and set 'Everyone' to Read/Write. I can verify the permissions for the shares in Advanced Sharing > Permissions, and see that 'Everyone' has full control.

In the Network and Sharing Center, the settings for sharing are as follows:Network discovery = ON
File and printer sharing = ON
Public folder sharing = OFF (no need for it)
Media streaming = ON (for WMP, Xbox)
Use 128-bit encryption = ON
Password protected sharing = OFF
Allow Windows to manage Homegroup connections = ON
I should point out after the last bullet point that we are not using a Homegroup.

So with all that as it is, whenever I try to connect to the HTPC shares from another computer, I still get prompted for a username and password, with the "X Invalid user name and password" message beneath the text boxes. I can, however, connect without a problem from my laptop, which has the same username and password as the admin account on the HTPC.

The strange thing now - if I type "anonymous" into the username box and try to connect, I get in. Everything then works as it should. So either all... Read more

A:Password protected sharing is OFF, still asked for username/password?

You might want to check that the time/date settings are correct on the HTPC. If they aren't correct on one of your machines it will give you a password prompt as you described.

Also under power options, make sure that it's not set to require a password when coming out of sleep state.

Go to Control Panel, then Power Options "look upper left side". Click "Require a password on wakeup".

Select the radio button "Don't Require a Password" and then Save Changes. Your done.

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Is there a registry patch that can allow me to enter a username:password before the url in mozilla or Internet explorer instead of manually entering the username and password every time?

A:username:[email protected]

I am not sure what you are asking but you need to reach the site before entering the username/password option.
I dont think you can enter before the option. Is there any settings that allow you to enter without supplying password?

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I reset my system back to the original settings and it is asking for the Log On info. Evidently I'm not remembering the correct information and I didn't write it down. How can I get into my system? My recovery disk won't work. I really need to get into my system so any help is appreciated.


A:Can't Log On With My Username/Password

You can reset any password by going through the following steps. The process is involved and requires some careful typing. Ask a computer-savvy friend to assist you if you lack experience in this area.
1. Set your BIOS to use the DVD drive as the primary boot device.
2. Boot with a Windows Repair CD.
3. Press a key when the message indicating "Press any key to boot from CD or DVD ?" appears.
4. Select a language, a time and currency, and a keyboard or input method, and then click Next. You are now in Repair Mode.
5. Select an Operating System, then click Next.
6. Select the Command Prompt.
7. Identify the correct drive letter for your Windows installation. It could be a drive other than C: but it won't be X:. You do it by typing the commands
dir C:\Win* {Enter}
dir D:\Win* {Enter}
dir E:\Win* {Enter}
until you find the Windows folder.
I will call that drive "Q:".
8. Type these commands:
cd /d Q:\windows\System32 {Enter}
move sethc.exe \ {Enter}
copy cmd.exe sethc.exe {Enter}
9. Reboot normally but hold down the Shift key permanently.
10. When challenged for a password, tap the Shift key five times. You will see a small black screen.
11. Type these commands:
net user {Enter}
(To see a list of all accounts that exist on your machine)
net user Administrator {Enter}
(To see if the Administrator account is active)
12. Type these commands:
net user "xxx&q... Read more

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Hi There I have installed three files on my laptop HP RGS Sender, Receiver and Settings. On the other computer I only have Receiver. Everything works fine until it asks me for my Username and Password. I have no idea how to access that information. It isn't my HP Account information and there is no promt for such in the installation process. I haven't identified an answer from the manual. Please let me know how to access this information. Best Devin du Plessis

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Have been trying to connect to a Sony FSV-E1 NAS box from Windows 8 but for some reason
I cannot get it to except my username and password.
The system works when using Windows XP using the same username and password so I know the system is working.

I can get access to the control panel on the Sony and enter the Administrator username and password which
then allows me to use the control panel and change or setup new users and folders.

I think it may be something to do with the way Windows 8 transmits the username and password.

Anybody got any ideas as am stuck.
Thanks for any help and I like the forum as have already solve a few problems without needing to ask
a question.

A:Username and Password to NAS

Originally Posted by Ianeon

Have been trying to connect to a Sony FSV-E1 NAS box from Windows 8 but for some reason
I cannot get it to except my username and password.
The system works when using Windows XP using the same username and password so I know the system is working.

I can get access to the control panel on the Sony and enter the Administrator username and password which
then allows me to use the control panel and change or setup new users and folders.

I think it may be something to do with the way Windows 8 transmits the username and password.

Anybody got any ideas as am stuck.
Thanks for any help and I like the forum as have already solve a few problems without needing to ask
a question.

Try making some adjustments to the lanman server and encryption settings on the Windows 8 machine then see if you can get into this NAS. The link below shows the required settings.


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Hi. I just setup a windows 7 with WGM server, (workgroup Mail server) I control the pc via remote desktop. I have two questions. 1. I need to restart the pc every now and then to refresh WGM. I knew how to do this using the windows task manager. Sadly, this skill has now gone missing out my head. 2. I also use to know where to add the username and password in the registry so that the pc boots past it and executes the WGM service.

Like I said, I have done this on a pc about two years ago and it worked great. It was a trial run for a customer. He decided against it and I canned all the info. Please assist.

thank you

A:Username and password

Add a shortcut on the desktop: shutdown /s /t 10 That will shutdown the computer in 10 seconds. You can make it /t 0 if you want it to shutdown immediately.

To make the computer automatically logon a specific account, do this:

Press WinKey+r
Type control userpasswords2 and press Enter
Select the account you want to automatically login, uncheck User must enter a user name and password to use this computer and click the Apply button.
In the Automatically Log On window, enter the password if there is one, leave blank otherwise and click OK.
Click Apply and OK to close the User Accounts window.

Now when the computer boots, the account you picked will automatically logon.

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Was wondering if in FF (or even IE) you could put the username and password in the url before connect to a site so you dont have to login. Reason being a site a bunch of friends and I frequent now need you to register to see anything on their site so rather than make a bunch of accounts i want to make 1 and post the link in our forum so everybody can use it. (www.site.com/community/index.php?action=login) i have tried a few ways that ive seen on some forums like http://username:[email protected] and also tried index.php?action=login?user=xxx&pass=xxx but neither seem to work.

thanks in advance for any replies.

A:username and password in url

If you make one account for everyone to use, only one person will be able to login at any one time.

There are various ways of editing the URL to include password details, but if the website doesn't support this feature, or has specifically blocked it, then it can't be done.

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I am runnning Win98SE. I am running a peer to peer network. When I would log on my username would appear in the Microsoft networking dialog box and all I would have to do is type in my password. I was changing and deleting files and now my username does not appear when I boot the system. How do I get the system to put my username in the MS networking dialog box on boot up? Any suggestions would be appreciated.

A:Username and password

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HI, I have a DVR security system that requires a username and password. I have it in the Startup directory, so it starts the program, but wants a username and password before it starts to record. If it shuts down during the day, I can always start it up again. If it happens at night, then I have a big problem. last night it cpu reset (not sure why) and it did not startup again. The alarm went off here at the office and I had to come in at 5:00 am, because the DVR system wanted a username and password. Anyone have a solution to this problem.



A:DVR needs username and password

Ok, I have figured it out. The system has to be locked. When it is locked then the program will startup automatically.

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I messed with my iss security for anonymous login and now yahoo and some other pages keep giving me these prompts. How to restore the security to default? Is there a solution. Please respond. Thanks

A:Username and Password

Go to Control Panel > Internet Options. Click on the Security tab. Scroll down to the bootm under "User Authentication" and set it to what you want there.

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why? running XP Pro, can i just install reg XP

A:my OS is asking for a username and password?


my OS is asking for a username and password?


Originally Posted by pjaiken

why? running XP Pro, can i just install reg XP

G'Day, and Welcome to TSF!

Can you please explain in a little more detail just what you are trying to achieve, and whether you have more than two user accounts on your machine.

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My lady went onto a site and typed her password into the username box. Now every time she goes to the site her password appears in a drop down along with her username.

I deleted cookies, all offline content, and history but it still happens !

Any help please

Thanks in advance

A:password comes up in username

Hello try autocomplete settings in tool content

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i don't know if this is the right place to post this problem,if not please move it.
every 2 or 3 days my username and password has to be re-entered for every site i visit.i have googled this problem and cannot find the answer.as i said it is about every 2 or 3 days but sometimes it will happen on the same day i re-enter it.this started about a month ago and i have ran checks for malware and virsus and found nothing.i had no power outages,no breakdowns of any kind.most of the time i can fix almost anything that happens to my computer but i am at a loss.i am running vista on a hp pavilion.
i followed instructions from several sites that instruct you to go to tools and make changes but none of that has helped.
thanks in advance

A:username and password

You maybe infected with Malware, so I suggest you follow this link through to get a clearance for your system.

There is also a link in my signature with cleaning tools for your information.

kind regards,

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Hello there.

As you know, for XP, you can have usernames and passwords. I set a password so nobody could get in my username. However, my brother keeps going into Control Panel > Users > Me > Remove password. How can i get that to stop??

A:XP username password.

Give him his own username and password and make his account limited.

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Hi There I have installed three files on my laptop HP RGS Sender, Receiver and Settings. On the other computer I only have Receiver. Everything works fine until it asks me for my Username and Password. I have no idea how to access that information. It isn't my HP Account information and there is no promt for such in the installation process. I haven't identified an answer from the manual. Please let me know how to access this information. Best Devin du Plessis

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I'm not sure what board my question fits in. I lived in Hanover, Ontario, when my laptop was hacked. My computer at home in Alberta was affected also. when I got home almost a monthe go my computer was not working. I didn't have facebook. gmail etc i tried to refresh my computer and my apps were removed, I have reinstated some of them.  I don't have any pictures from my downloads or documents, they are just gone. I don't even have gmail I need help.

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I have an email on windows mail and i think that somehow the browsing history wast deleted and my windows mail is suddenly started asking for my username and passward. I have forgotten my passward for my email considering i do not have to put it in each time i log on. I looked under the tools/ accounts/ servers and have tried that username and passward and have tried to change that passward but it is not working. I cannot send or recieve any emails. I have tried everything and have no idea what to do. please help!!!!

A:password and username??

Try this NirSoft - freeware utilities: password recovery, system utilities, desktop utilities
You will see it under password recovery.
It work great.
Also it has no crapware so do not be afraid to use it.
Also download the zip not the installer.
Hope I was some help to you.


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I do not understand

A:username:[email protected]

I dont understand either........

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I want to log in like shown in the attachment. In my Thinkpad I log in this way but in my desktop Pc there is two "login pictures" and Windows assume that I am logged in from start and prompt me only for my password. I want to be prompted for username and password. I can't find the difference in the Pc's and there is a check mark next to "Users must enter a username and password ...". The Thinkpad is running 32 bits and the desktop Pc is running 64 bits. I am not logging in to a domain but to a workgroup.

Can anyone help?

A:Log in with username and password

Hello Peter,

The tutorial below can help show you how to have it set to where you must log on with both user name and password.

Log On with User Name and Password

Hope this helps,

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i have an email in outlook express with a silly username
i want to change it to another one
can i ??

A:how to change email username

You can only change your own email address/username.
That needs to be coordinated with your email service provider.

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Is it possible to install Windows 8.1 without a username or email? The reason I'm asking is that I have some spare hardware lying round, my local store has Windows 8.1 on offer and I thought I could knock a couple of machines together as Xmas presents.

When I have played around with Windows 8.1 in the past, it seems very picky re usernames, email, email security code etc whereas I would like to give my neighbor a new pc, and the 1st time he turned it on it would ask him to choose a name, set up an account etc. I'm guessing a new box from Dell etc would be like this. Also I don't want to give someone a machine with my name and email address on it.

If I could setup a computer in this way, could I activate it? Would it be fully working for test purposes or in reduced functionality mode?

Re email security code - how is the average Joe with one machine and one disk supposed to access the internet part way through install to get the code? It's not a problem for people like me with a houseful of computers.

sorry for noob questions (not a Windows 8 user)

A:install without username or email?

Hello Mancman,

Sure can. Do step 18A when you get to step 16 in the tutorial below to be able to.

Clean Install - Windows 8

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My frustration is with the window that pops up when I need to access something that requires a username and/or password. There is grayed out text that appears in each field to tell me what I should be entering there. There are applications such as Linksys routers that don't have a username (instructions are that "username" is left blank), just a password however there does not seem to be a way to leave the username blank--as soon as I move to the password field the damn message reapears. Today I had to make some changes to my router settings and had to use one of our XP boxes to get access, win-7 just refused to get shot of the word "username" in that field. Is there a way to deactivate this feature? Is it necessary to dumb down the process so much in assuming that the user can't figure out what the fields are for from the text to the left of them?

A:Username and Password window

Maybe you could post a screenshot so we can better visualize it: Screenshots and Files - Upload and Post in Seven Forums

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I am not an experience IT guy and am learning as I go
a couple of students in my computer lab were able to change the
user name and password to stand alone, (win 2000) desktop and a winXP desktop now I can not log on to the machine In order to correct the problem

Any suggestions on how I can resolve getting into these machines

A:Question about username & password

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We recently bought a new laptop. Upon starting it, it asked for a username and password, even though we had never set up any users or passwords on the computer. We tried the other option, signing in with a Microsoft account, but the computer still rejected it. Is there any way to get passed this?

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hello, I am in need to gain access into a machine requiring a username password.

is there any free program to use or way I can get into the machine?

the machine in question is my brother's who recently passed away. I am not in search of his data, but simply just trying to avoid having to entirely install the system, which I will if needed.


A:[SOLVED] username password

hello ksasaki,

you can go to this site (http://www.majorgeeks.com) and find what you are looking for , i am not sure which subcatagory it is in but i know it is there, the subcatagories are on the left of the main page


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Why is it that there is no check box so it can remember username and password?

Please help me if you can

Thank you

A:[SOLVED] Username and Password

Some server's don't allow you to do that.

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I would like to know if it is a normal behaviour for windows to ask (if reboot) the username and password for the shared folders on my ubuntu computer.

It seems to forget them at each reboot, could this behaviour be modified ?

Thank you

A:username/password behaviour

Usually there is a Check Box on the Username/Password dialog window to Save/Remember the credentials. Are you checking that Check Box?

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Just resolved an issue with a Win7 laptop that resulted in some lost data and deletion of the Recovery partition (MBR corrupted necessitating a recovery disc to boot and repair). That said, when I attempt to gain access to the Win7 laptop from my Vista PC I get the following notification when prompted to log on:

I know for a fact that the username\password combo is correct as I have been able to access the Win7 machine via my Vista PC in the past.
What is the best way to approach this in light of the fact that I just recovered the Win7 from a problem?

Thank you in advance for any help.


A:Incorrect Username\Password?

Try method 3 of this:

Reset User Account Password


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One of the people I work with decided to change the name of his computer.
He said it ask is the name was part of teh DNS server he said yes but it was
not. Now the machine will not recognize any user name or password I try to
enter. Is there a way to get back to the initial setup screen so I can try to
Start over on this machine or is there a username and password I can use to
get this machine to start working on a domain again.

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More of sloppy Microsoft

Can anyone tell me me how to resolve the problem of DUN in XP not remembering username and password even though I have ticked the box 'remember username/password' - Yawn

Also, how do I stop Xp from dialing up every ****ing 5 minutes.

A:Remember username & password in XP

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Well.. I've done it now!!! ( again)

I've recently ( thru the help of an experienced friend and after being attacked by some Trojan? ) re-installed XP Home. Things have been running smoothly even tho' it all looks different and not all files were backed up !

I had to clic the 'login' icon everytime I did something and came back to the desktop so we changed a couple settings in the Display:

I "restarted" last night and now a small window showed up saying I have to enter a username and password for Windows? When/did I during "re-install" have to establish a username and password for Windows??? Was that during the time just before I nodded off?

Regardless.. I can't make use of my "business" computer and it's costing me - none of my 'business' contacts have the email address to this computer.. Help!?


T Edwin

A:Windows username and password

I believe the only password it asks for during the install process is the Administrator account, which is not normally shown on regular log in. If you have a second account that you are using for this computer then, something or someone has set a password on it.

However, I cannot tell you how too bypass the password as that would be a security risk.

But I do believe if you contact a moderator, and send them a link too this topic, they may be able too help you. (I'd do it myself but I am not sure if I'd get in trouble or not. )

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I'm using Frontpage 2002 with WindowsXP. It doesn't ask username and password when I try to open a web that is on-line because it has that info stored in memory. The web has been changed to a new server with a new username and password. I cannot access the files because FrontPage keeps trying to access with the old username and password. How can I change it?

FrontPage2002, on a computer running Windows98 ALWAYS asks for username and password to access an on-line web but with WindowsXP it has it stored somewhere. I've tried to find it but can't.

Any ideas?

A:I need to change username and password but can't!

Take a look at this thread, it may have your answer.

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i have installed oracle9i, when i open the sqlplus editor, and give username and pass as


it gives error as "PROTOCOL ADAPTOR ERROR"
if i give hoststring

host string=localhost

it says, "could not resolve service name"

any help is welcome

A:oracle username,password

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When I Turn The System On It Asks Me For A Username And Password
Ive Tryed To Diable This But There Is No Op To Do This.
Can Anyone Help Me?

A:username and password ON XP HOME

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Daughter's computer is set to auto login on boot.
I go to the logoff screen where it shows her user account and guest.
Click on her user account and it asks for password.
She says she has no password for her user account.
Hit enter for blank password and it tells me this is incorrect.
Ran Offline NT Password and Registry Editor and it shows the password to be blank.
If there is no password then why does it ask for one?


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I've been viewing a webcam at "flagstaff webcam" and now its asking for a user name and password....what the heck is that?

A:axview username and password

Apparently you now need a user name and password to continue viewing it.

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I am planning on formatting my pc (I have windows vista and internet explorer 8) and I wanted to know if anybody knows if I can transfer the usernames and passwords that I have for many websites to log in automatically that internet explorer saves.
In other words, is there a place in the hard drive where I can find the files that internet explorer saves when a username and password is saved for a future log in? That way I can copy/paste those files and hope to be able to transfer the passwords to the computer after being formatted.

A:Automatic username/password

How to back up Internet Explorer 8 stored usernames and passwords - Microsoft Answers

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Help...this Message Comes Up Every 5 Minutes On My Screen..used Spywar/adware Se/spybot S/d..nothing Helps..any Suggestions..
Is This A Hidden Dialer.

A:Error: Bad Username Or Password

Make sure that you have run an updated AdAware SE

What about your AntiVirus

Then get HiJack This http://www.majorgeeks.com/download3155.html, put
it in a permanent folder (C:\HJT) , run it , DO NOT fix anything, post the
log here.

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I'm having great difficulty with passwords and usernames. I have been on this forum before but it took me ages to get logged in again as I had to reset my password and it took a long time to get the notification emails through. This happens all the time on numerous forums and things I have to log in to. It always wastes such a lot of my time.

I have heard about password wallets but don't really understand them. Can such a wallet help me both on my laptop and my Samsung Galaxy Note 3.

Any recommendations and advice on this would be helpful. Otherwise I will just have to get lots of printouts listing all my usernames and passwords and store them all over the place, so I always have access to them.

I'm sure there must be a better and safer method.

A:username/password advice

I would keep a small pocket address book and store all site-username-password in that. Then be sure to carry that on you at all times and never leave it out of sight.

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I tried to log in but do not get the error with the keyI found this number cNU9157JBG when I tried to reset it in F10What do I do?

A:Cannot remember username and password

Hi, Please try to enter (all lower cases):            e9lo3qxwph Regards.

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I will be at a users workstation and try to access a resource as myself (logged in as them).

I go to that resource and it will asked my for a user name and password.

I enter it and have access -- to my knowledge, the only way to get rid of the cached creditials is to log off as the user and have them log back in.

Is there a command that will disable this without logging off.

A:cached username and password

Your should be able to use NET USE or Windows Explorer, Tools/Disconnect. Type NET USE /? for syntax

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