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Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

Q: Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

I have the Dell XPS 13 9360 and have been using the Dell USB type-C adapter to connect to wired Ethernet network. I have a problem when waking up the laptop from suspend. VGA and USB on the adapter continue to work well after wake from suspend but the Wired Network functionality of the adapter is not recognized.
Note that if I unplug and replug the adapter it is recognised correctly.
The adapter is using the driver r8152 for wired networking, I am using Linux Mint 18.1 (Ubuntu 16.04 based) and kernel 4.8.0.34
Besides this I think almost everything works perfect with the laptop
I am also attaching the content of dmesg after I wake up from sleep:
[16815.124956] ACPI : EC: EC stopped [16815.124958] PM: Saving platform NVS memory [16815.125016] Disabling non-boot CPUs ... [16815.126260] Broke affinity for irq 276 [16815.128484] smpboot: CPU 1 is now offline [16815.146729] Broke affinity for irq 122 [16815.146806] Broke affinity for irq 276 [16815.146817] Broke affinity for irq 277 [16815.147934] smpboot: CPU 2 is now offline [16815.174307] Broke affinity for irq 1 [16815.174317] Broke affinity for irq 8 [16815.174325] Broke affinity for irq 9 [16815.174334] Broke affinity for irq 12 [16815.174342] Broke affinity for irq 14 [16815.174351] Broke affinity for irq 16 [16815.174359] Broke affinity for irq 17 [16815.174370] Broke affinity for irq 51 [16815.174383] Broke affinity for irq 122 [16815.174434] Broke affinity for irq 276 [16815.174443] Broke affinity for irq 277 [16815.174452] Broke affinity for irq 279 [16815.174461] Broke affinity for irq 280 [16815.175552] smpboot: CPU 3 is now offline [16815.193621] ACPI: Low-level resume complete [16815.193736] ACPI : EC: EC started [16815.193736] PM: Restoring platform NVS memory [16815.194531] mce: [Hardware Error]: Machine check events logged [16815.194582] Enabling non-boot CPUs ... [16815.217226] x86: Booting SMP configuration: [16815.217226] smpboot: Booting Node 0 Processor 1 APIC 0x2 [16815.219771] cache: parent cpu1 should not be sleeping [16815.219967] CPU1 is up [16815.261542] smpboot: Booting Node 0 Processor 2 APIC 0x1 [16815.264555] cache: parent cpu2 should not be sleeping [16815.265042] CPU2 is up [16815.293753] smpboot: Booting Node 0 Processor 3 APIC 0x3 [16815.296732] cache: parent cpu3 should not be sleeping [16815.297398] CPU3 is up [16815.305150] ACPI: Waking up from system sleep state S3 [16816.340815] acpi LNXPOWER:13: Turning OFF [16816.340988] acpi LNXPOWER:12: Turning OFF [16816.341158] acpi LNXPOWER:11: Turning OFF [16816.341327] acpi LNXPOWER:10: Turning OFF [16816.341497] acpi LNXPOWER:0f: Turning OFF [16816.341666] acpi LNXPOWER:0e: Turning OFF [16816.341835] acpi LNXPOWER:0d: Turning OFF [16816.342026] acpi LNXPOWER:0c: Turning OFF [16816.342204] acpi LNXPOWER:0b: Turning OFF [16816.342374] acpi LNXPOWER:0a: Turning OFF [16816.342544] acpi LNXPOWER:09: Turning OFF [16816.342713] acpi LNXPOWER:08: Turning OFF [16816.342882] acpi LNXPOWER:07: Turning OFF [16816.343052] acpi LNXPOWER:06: Turning OFF [16816.343222] acpi LNXPOWER:05: Turning OFF [16816.343393] acpi LNXPOWER:04: Turning OFF [16816.343562] acpi LNXPOWER:03: Turning OFF [16816.343731] acpi LNXPOWER:02: Turning OFF [16816.343899] acpi LNXPOWER:01: Turning OFF [16816.344069] acpi LNXPOWER:00: Turning OFF [16816.422551] pcieport 0000:02:02.0: System wakeup disabled by ACPI [16816.527041] xhci_hcd 0000:00:14.0: System wakeup disabled by ACPI [16816.527199] PM: noirq resume of devices complete after 182.233 msecs [16816.574383] PM: early resume of devices complete after 46.720 msecs [16816.575320] usb usb3: root hub lost power or was reset [16816.575321] usb usb4: root hub lost power or was reset [16816.575528] sd 2:0:0:0: [sda] Starting disk [16816.576336] rtc_cmos 00:01: System wakeup disabled by ACPI [16816.596148] [drm] GuC firmware load skipped [16816.856690] usb 1-5: reset high-speed USB device number 3 using xhci_hcd [16816.892621] ata3: SATA link up 6.0 Gbps (SStatus 133 SControl 300) [16816.896208] ata3.00: configured for UDMA/133 [16818.058213] [drm] RC6 on [16822.011408] xhci_hcd 0000:39:00.0: Timeout while waiting for setup device command [16827.411265] xhci_hcd 0000:39:00.0: Timeout while waiting for setup device command [16827.620170] usb 4-1: device not accepting address 4, error -62 [16827.800914] usb 3-1: reset high-speed USB device number 5 using xhci_hcd [16828.435922] usb 3-1.1: reset low-speed USB device number 6 using xhci_hcd [16828.805536] usb 3-1.3: reset full-speed USB device number 7 using xhci_hcd [16828.909936] PM: resume of devices complete after 12281.010 msecs [16828.911067] PM: Finishing wakeup. [16828.911070] Restarting tasks ... [16828.911876] pci_bus 0000:02: Allocating resources [16828.911972] pcieport 0000:02:01.0: bridge window [io 0x1000-0x0fff] to [bus 04-38] add_size 1000 [16828.911997] pcieport 0000:02:02.0: bridge window [io 0x1000-0x0fff] to [bus 39] add_size 1000 [16828.912006] pcieport 0000:02:02.0: bridge window [mem 0x00100000-0x000fffff 64bit pref] to [bus 39] add_size 200000 add_align 100000 [16828.912030] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912037] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912043] pcieport 0000:01:00.0: bridge window [io 0x1000-0x0fff] to [bus 02-39] add_size 2000 [16828.912052] pcieport 0000:01:00.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 2000 min_align 1000 [16828.912058] pcieport 0000:01:00.0: res[13]=[io 0x1000-0x2fff] res_to_dev_res add_size 2000 min_align 1000 [16828.912068] pcieport 0000:01:00.0: BAR 13: no space for [io size 0x2000] [16828.912073] pcieport 0000:01:00.0: BAR 13: failed to assign [io size 0x2000] [16828.912080] pcieport 0000:01:00.0: BAR 13: no space for [io size 0x2000] [16828.912085] pcieport 0000:01:00.0: BAR 13: failed to assign [io size 0x2000] [16828.912100] pcieport 0000:02:02.0: res[15]=[mem 0x00100000-0x000fffff 64bit pref] res_to_dev_res add_size 200000 min_align 100000 [16828.912106] pcieport 0000:02:02.0: res[15]=[mem 0x00100000-0x002fffff 64bit pref] res_to_dev_res add_size 200000 min_align 100000 [16828.912112] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912118] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x1fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912123] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912129] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x1fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912144] pcieport 0000:02:02.0: BAR 15: no space for [mem size 0x00200000 64bit pref] [16828.912149] pcieport 0000:02:02.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref] [16828.912155] pcieport 0000:02:01.0: BAR 13: no space for [io size 0x1000] [16828.912159] pcieport 0000:02:01.0: BAR 13: failed to assign [io size 0x1000] [16828.912164] pcieport 0000:02:02.0: BAR 13: no space for [io size 0x1000] [16828.912168] pcieport 0000:02:02.0: BAR 13: failed to assign [io size 0x1000] [16828.912181] pcieport 0000:02:02.0: BAR 15: no space for [mem size 0x00200000 64bit pref] [16828.912186] pcieport 0000:02:02.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref] [16828.912191] pcieport 0000:02:02.0: BAR 13: no space for [io size 0x1000] [16828.912195] pcieport 0000:02:02.0: BAR 13: failed to assign [io size 0x1000] [16828.912200] pcieport 0000:02:01.0: BAR 13: no space for [io size 0x1000] [16828.912205] pcieport 0000:02:01.0: BAR 13: failed to assign [io size 0x1000] [16828.915326] pci_bus 0000:02: Allocating resources [16828.915419] pcieport 0000:02:01.0: bridge window [io 0x1000-0x0fff] to [bus 04-38] add_size 1000 [16828.915449] pcieport 0000:02:02.0: bridge window [io 0x1000-0x0fff] to [bus 39] add_size 1000 [16828.915461] pcieport 0000:02:02.0: bridge window [mem 0x00100000-0x000fffff 64bit pref] to [bus 39] add_size 200000 add_align 100000 [16828.915490] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915500] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915509] pcieport 0000:01:00.0: bridge window [io 0x1000-0x0fff] to [bus 02-39] add_size 2000 [16828.915520] pcieport 0000:01:00.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 2000 min_align 1000 [16828.915529] pcieport 0000:01:00.0: res[13]=[io 0x1000-0x2fff] res_to_dev_res add_size 2000 min_align 1000 [16828.915541] pcieport 0000:01:00.0: BAR 13: no space for [io size 0x2000] [16828.915563] pcieport 0000:01:00.0: BAR 13: failed to assign [io size 0x2000] [16828.915565] pcieport 0000:01:00.0: BAR 13: no space for [io size 0x2000] [16828.915566] pcieport 0000:01:00.0: BAR 13: failed to assign [io size 0x2000] [16828.915570] pcieport 0000:02:02.0: res[15]=[mem 0x00100000-0x000fffff 64bit pref] res_to_dev_res add_size 200000 min_align 100000 [16828.915572] pcieport 0000:02:02.0: res[15]=[mem 0x00100000-0x002fffff 64bit pref] res_to_dev_res add_size 200000 min_align 100000 [16828.915574] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915575] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x1fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915577] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915578] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x1fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915583] pcieport 0000:02:02.0: BAR 15: no space for [mem size 0x00200000 64bit pref] [16828.915584] pcieport 0000:02:02.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref] [16828.915586] pcieport 0000:02:01.0: BAR 13: no space for [io size 0x1000] [16828.915587] pcieport 0000:02:01.0: BAR 13: failed to assign [io size 0x1000] [16828.915589] pcieport 0000:02:02.0: BAR 13: no space for [io size 0x1000] [16828.915590] pcieport 0000:02:02.0: BAR 13: failed to assign [io size 0x1000] [16828.915594] pcieport 0000:02:02.0: BAR 15: no space for [mem size 0x00200000 64bit pref] [16828.915595] pcieport 0000:02:02.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref] [16828.915597] pcieport 0000:02:02.0: BAR 13: no space for [io size 0x1000] [16828.915598] pcieport 0000:02:02.0: BAR 13: failed to assign [io size 0x1000] [16828.915600] pcieport 0000:02:01.0: BAR 13: no space for [io size 0x1000] [16828.915601] pcieport 0000:02:01.0: BAR 13: failed to assign [io size 0x1000] [16828.926006] usb 4-1: USB disconnect, device number 4 [16828.926010] usb 4-1.4: USB disconnect, device number 5 [16828.956089] done.

RELEVANCY SCORE 200
Preferred Solution: Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

Hi mitos1os,Thanks for posting.Here is some information you may find helpful:http://dell.to/2k7yXox

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RELEVANCY SCORE 95.6

Hi there,

We've got 3 Dell precision towers 5810 that work great, except for a possible bios bug, which I can reproduce on all machines:

I'm using the installed NIC: Intel ethernet server adapter i210-t1.
Our computers go powerless every night (mains power) after a normal pc shutdown. Every morning, when the power is back on, I want to wake up all computers in our building with Wake On Lan (WOL) by sending a 'magic packet' over the network.
This normally works well if the machine has been switched on and off with the power button / windows shutdown. But when I unplug the machine (mains power), wait and plug in the mains power again, the computer does not respond to the WOL packet. (Maybe the PCI-E NIC does not get power on plugging in the mains of machine for the first time).
It works well on the integrated (motherboard) NIC. BIOS / power / sleep state settings seem to be ok.

A:Wake On Lan (WOL) not working on Dell precision tower 5810 with Intel ethernet server adapter i210-t1 at first power up / after no power

Hi paulnotebaart,Thanks for posting.Here is some information you may find helpful:http://dell.to/2gh5oM6

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RELEVANCY SCORE 93.6

I recently purchased the Dell USB-C to VGA/HDMI/USB/Ethernet Adapter (Dell 470-ABQN) to use as a dock with my XPS 15 9550. Unfortunately while using this adapter the fans run at a very high speed, approximately 80%, and are therefore loud and disturbing during meetings and desk work. I have it connected to only an HDMI monitor and a USB mouse receiver. The fans also run constantly when using the built-in USB and HDMI ports, but at a tolerable level. I will have to return this item without a fix, so could someone at Dell please advise if there is a solution or if this is a known issue that will be reviewed? I have updated both the Thunderbolt firmware and software and applied all Windows Updates. Thanks

A:Dell XPS 15 (9550) Fan Speed w/ Dell USB-C to VGA/HDMI/USB/Ethernet Adapter

I have the same problem here. I connect a usb-c ethernet adapter in my case. The fan keeps running when the adapter is connected. 

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RELEVANCY SCORE 93.2

I've bought TB16 and update all drivers (Dell Assist does it) and after lowing network settings to 75% my DELL monitors flickering less but now I have major issue since my Dell Adapter - USB-C to HDMI-VGA-Ethernet-USB stop working completely. When I plug in nothing happens (yes, adapter is working properly and yes cables are correct)
In first few days, randomly, Windows was enable to turn on output to adapter (after hour of plugin, plug out same adapter).
Now, it's completely useless. 
Can anyone help, any suggestion ?

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RELEVANCY SCORE 80.8

After getting a Router with Gigabit Ethernet I attempted to connect my 8700 running Win 10 to the faster speed. My device manager says I have a USB Gigabit adapter which is operating properly.  Network connections says Ethernet 2 has a network cable unplugged. It is the USB gigabit Ethernet adapter.There is only one Ethernet port on the chassis of the 8700. Its operating at 100BaseT. How do I access the 100baseT?

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RELEVANCY SCORE 80

I am working on my Fiance's Dell Inspiron 1501. It came with vista, and I downgraded to XP several months ago. Since then, I have been connecting to the internet via wireless connections both at home and on campus. However, I just recently moved into a new apartment, and do not have the money to spend on a new wireless router. So, this is the first time since the downgrade trying to connect to the internet via the Ethernet adapter. My problem is this:

I'm getting stuck at "Acquiring network address." After a few minutes it gives me the error saying that it wont work because an IP wasn't assigned and such.

I've tried many, many things. I tried using the ethernet cable the computer I am on now is using. No luck.

I've tried switching ports on the hub I'm using to known working ports. No luck.

I've tried release/renew, no luck.

I've tried releasing the IP of the computer I am on now, and setting that IP as the static IP on the laptop. Here it says "connected" but I still cant connect to anything.

Note: I downloaded and installed the latest drivers from Dell's website for the ethernet adapter (obviously this was the first thing I tried).

I've done lots of fiddling with TCP/IP properties, to no avail.

Can anyone help me?

Thanks,
Dan
 

A:Dell Inspiron 1501 Ethernet Adapter Problems

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RELEVANCY SCORE 79.2

I have just upgraded from Win 2000 to Win XP pro. I have attempted to install suggested driver 3com 3c905c intergrated net card, and it is not installing. Any answers?

A:dell optiplex GX110 network adapter/ethernet driver

Try this link:

http://support.3com.com/infodeli/too...c905c_4_41.exe

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RELEVANCY SCORE 78.4

The internet connectivity works only wirelessly.  The direct connectivity (connecting the laptor with Cisco Router using a chord) works for sometime and goes off, and WiFi takes over.
Sounds like Dell has solution to this problem.  They tried all usual commonsense ideas and also changed the motherboard, but finally gave up or left it to fate.  There is no problem with Cisco EA3500 dual band router as I have other gadgets connected.  Tried with another another laptop (also Dell), changed chord, tried different slots in the router.
Dell 15 laptop is still covered under warranty.  
Can't Dell fix this problem?
Anyone has experienced this problem and still living with it without Dell taking initiatives to resolve?
thanks,
Shankar

A:Dell 15 7000 series Win10 Laptop not recognizing the ethernet adapter

Hello Shankar,

Please share the exact model number for the laptop. There is an option to disable the wifi when an an ethernet cord is connected to the system. Ideally this option would be there in the BIOS setup. I can get our database if you can share the exact model number. 

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RELEVANCY SCORE 78.4

Would anyone know where I could download the appropriate driver for the Dimension 4550 Ethernet? I formatted the system and the drivers were negatively affected.

Currently the Device Manager has a big question mark next to 'other devices' with further question marks below, under Ethernet Controlled and Multimedia Audio Controlled.

Please help. ya'll.

A:[SOLVED] Need to download driver for Dell Dimension 4550 Ethernet adapter

http://support.dell.com/support/down...&catid=&impid=

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RELEVANCY SCORE 78.4

I have an XPS 12 9250 with an external Dell Adapter USB Type C to HDMI/VGA/Ethernet/USB 470-ABQN.  This adapter is working for Ethernet and VGA, but the USB port is not working.  I suspect that I need the correct drivers installed.  When I plug in my windows phone or my android phone, both devices show that they are charging, but windows 10 does not indicate that it sees the devices.  If I plug in an external keyboard to the adapter's USB port, windows 10 does not react, and the keyboard lights do not come on (keyboard works fine on 2 other computers).
So, I'm pretty sure I've installed all the latest drivers that are listed on support.dell.com for the xps 12 9250, but it's hard to tell as there seem to be scores of them.
Is anyone else having this problem?  Can anyone tell me which specific drivers I need to get USB working?  Thank you

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RELEVANCY SCORE 74.4

I have a Dell Optiplex 755 with WinXPPro SP3, 2GB RAM and an Intel Core 2 Duo E4600, and it is unreliable for Wake on LAN and Wake on Ring. I also wonder whether my Standby - Sleep - Suspend (S1 or S3) is working correctly.

When the PC is in Standby - Sleep - Suspend mode (S1 or S3), Wake on LAN and Wake on Ring work some of the time but not all of the time, and I'd like them to be 100% reliable.

These may be two different problems, but your advice will be appreciated. (Also, if I should post in a different forum, please advise.)

My Network Card is an Intel 82566DM-2 Gigabit Network Connection, and I recently upgraded its drivers using "generic" PROXP.exe from the Intel website, although this has not helped the problem. The specific driver file e1e5132.sys is now from 2009 -- it used to be from 2007. But, as I say, Wake on LAN from Standby was not and is still not reliable, both before and after the driver update.

In Settings .. Network Connections ... Local Area Connections ... Properties ... Configure ... Power Management, all the Wake on LAN options are checked ON:

- Wake on Directed Packet
- Wake on Magic Packet
- Wake on Magic Packet from Power Off State
- Wake on Link

The NIC card's Diagnostic checks are all OK.

My fax modem card is a Conexant D850 PCI V.92 Modem, and I have the most recent drivers dated 7/27/07, version 7.67.0.50. In Settings ... Phone and Modem Options ... Modems ... Properties, "Allow this device to bring... Read more

A:Trouble with Wake on Ring, Wake on LAN and Standby - Sleep - Suspend

More to above: Dell has suggested I must re-install Windows. I've never done that, and I realize I'd probably lose all my applications and data - no good. Seems to me that's like using an atomic bomb to kill a mosquito. And why should I assume that will work?

But is there a way to re-install -- or maybe fix -- Windows that leaves everything else safe?

FYI - About a month or so ago, I ran SFC (System File Checker) in repair mode, and that didn't help with this problem.

Any ideas?

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RELEVANCY SCORE 74

Hi all.
First a big thanks for the surgical support I got here for my network controller, and pci modem driver problem I had... But I digress.

I have a problem with a Dell C-610 that does not wake "well" from suspend.
It wakes, however, it wakes like it has a mean hangover. Very slow, and inconsistent.

Running XP, SP3 and just upgraded memory to 1gb (from 256mb)

I thought the extra memory might help, but, hey! whaddoo I know?

I searched the archives (waking, suspend) and did not find something that matched. I may head to the BIOS to disable power management there and let XP handle it.

The memory upgrade seems to have made a difference (duh ); however, I was hoping it would solve the WAKE problem and have not enjoyed the new dose of memory fully.

Any help appreciated. Again, I've not seen such accurate, timely support ANY PLACE before like this place.

Thanks,

String

A:Dell C-610 not waking well from suspend

If it's any consolation I've never really had good luck with XP and suspending. Always seems to be slow or just simply fails to do it. And it's not just my computer, I've had numerous clients with the same issues. The best luck I've had has been when I've not left any applications open.

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RELEVANCY SCORE 73.2

So basically - as the subject says - 
Having a brand new Dell XPS 15 9550
with most recent Dell Wireless 1830 802.11ac drivers
cmd command "netsh wlan show drivers"
shows that current driver does not support hosted network,
meaning, that i am unable, for example, to share my ethernet internet connection Over wifi to other devices - i am unable to make my laptop a hotspot.
Which is ridiculous in 2016 and for a laptop of this level and is basically a prerequisite to be Windows 10 approved.
So my question is DELL, what the ***? When do we get normal drivers?
Anybody has the same issue - knows the workaround? Thanks.
I could not have expected that 2000$ laptop would not be able to do that. this is soul crushing.

A:Dell XPS 15 9550 - Dell Wireless 1830 802.11ac - Hosted network supported : No - cannot share Ethernet connection over WiFi

same here. :( XPS 13 9350..

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RELEVANCY SCORE 73.2

Hello. I'm looking at this laptop: http://www.dell.com/us/p/inspiron-15-3542-laptop/pd?oc=fncwg2327b&model_id=inspiron-15-3542-laptop

I would like to know if it has wake on LAN and wake on RTC or not.
 

A:Solved: Dell Inspiron 15 3000 Series - Wake on LAN & Wake on RTC?

Since I did not get an answer here, I went ahead and ordered the machine anyway, and took a chance. It does NOT have either feature in it.

It passed my other tests, so I'm keeping it and the next computer I get will probably have both of those features, but for this one, I guess I'll live without, since the network isn't finished to the point where I could actually use it anyway yet.
 

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RELEVANCY SCORE 72.4

A Dell customer service advisor recently suggested I buy a new battery to fix a problem with my battery not being recognised at system startup nor charging when the adapter is plugged in.
Despite my AC adapter being the original adapter that shipped with my computer, the new battery still fails to charge. I receive a message informing me that the AC adapter type cannot be recognised (quickset). Furthermore, in what can only be described as an outrageous step, this message informs me that Dell will throttle my machine ("your computer will run more slowly") and then battery will not charge.
Clearly there is an error in the adapter hardware (most likely related to the well known one wire technique for battery verification)  meaning it cannot be recognised by the computer. I was therefore incorrectly informed to buy a new battery that neither solves the problem nor is of any use as it cannot be charged. Is this how Dell treats their customers?
I propose two solutions which Dell could offer me:
1. Send me a new, working 150W adapter compatible with my XPS 17 as a gesture of goodwill following the incorrect sale of a new battery at great expense which failed to solve the problem.
2. Provide a way to circumvent the faulty charger verification process. This is crucial for two reasons. Firstly the adapter is the original adapter that came with my computer so to verify its authenticity is not necessary. Secondly, Dell has zero right (non, whatsoever) to force consumers ... Read more

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RELEVANCY SCORE 72.4

I like to put my new XPS Studio i7 into S3 suspend mode when I am away. This works properly if the suspend time is of relatively short duration (< 4 hrs). For longer durations, when I press a key to resume I can hear the computer respond (fan revs, etc.) but both of my dual monitors remain black. I have the most recent drivers and bios. I've seen various posts that indicate this could be a vista problem, or a graphic card problem, but no real solutions that have worked for me. How can I best troubleshoot this?

What I've Tried
Tried the various power management settings from performance to energy saving
When resumed with black screens, I plugged Wacom tablet into USB hoping it would trigger a video update

My Configuration
Dell XPS Studio i7 940
ATI 4850 graphic card
Dell 2408WFP primary monitor
Samsung SyncMaster 912n secondary monitor
Dell supplied USB mouse
MS USB Digital Media Pro keyboard
Vista Home Premium 64 bit

Also, I am using an IOGear USB KVM switch that switches the USB Keyboard, mouse and 2408 display between the i7 and an older Dell laptop. The laptop suspends and resumes properly.
 

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RELEVANCY SCORE 72.4

So there are couple of problems i am experiencing:
1) slow start up
2) when i pauze a video and hit play again, there is a 2-3 second lag of no audio
3) slow SSD benchmark
I recently posted a topic about the slow SSD and i already bought a new dell since then. This time however its an i7 instead of i5 and its also a different brand of hard drive.. Yet i am experiencing the same problem.. so this cant be hardware related then right.
And can all these problems have to do with the same issue? something that makes the SSD perform poorly?

4) simultaneous use of ,microphone and keyboard/mouse doesnt work??
its not normal right? that so many things are wrong? 

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RELEVANCY SCORE 72.4

Hello guys, I have a problem with my XPS regarding the power button..it turns on only after several tries..it is frustrating, sometimes i have to try for a few minutes. The led of the power button stays on a few seconds, then it goes off, the keyboard light is off, it won't boot. It doesn't matter if the AC power is connected. Thanks

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RELEVANCY SCORE 71.6

I've purchased a DELL 640m recently, and it came with Windows Vista. I decided to get a new HD and install XP on it. After downloading a bunch of drivers:
R92578, R114079, R120775, R120895, R141246, R149798, R150593

Everything seems to be working except.... I see a system error everytime the machine is restarted or resume from suspension/hibernation.

Worse is that all programs are closed after a restart from suspension/hibernation. System Error follows:

Error code 1000008e, parameter1 c0000005, parameter2 a8cbe3b8, parameter3 b9142084, parameter4 00000000.

thanks in advance,
- alex
 

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RELEVANCY SCORE 71.6

I want to upgrade the stock 128 GB SSD to a 250GB Samsung Evo 960 PCIe NVMe SSD? Is it possible? Has anyone else done this and was able to get full speeds of the SSD without any issues?

A:Can the Dell XPS 13 9360 SSD be upgraded ?

The 128G drive is SATA -- the larger capacity ones are NVMe.  Yes, you can upgrade the drive to the Evo version.  You do NOT want the Pro version for a notebook like this -- it uses too much power and will produce too much heat as a result.  There's also no point in a high-performance Pro version, as the system isn't designed with 4-lane PCIe access for the NVMe drive (for that you need a large mobile workstation or gaming portable, or a desktop system).

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RELEVANCY SCORE 71.6

Hi. I received my laptop yesterday and it was working fine all day yesterday. At night, I put it on Hibernate to turn it off.
But then when I tried to start the laptop today morning, it just refuses to start. I press the Power button, the Power button light comes up for a few seconds and then turns off. The screen remains black throughout, I cant even see the Dell Logo on the screen or try to access the menu settings by pressing F2 or F12. This same issue occurs while trying on battery (which is 100% charged, as per the battery indicator) or while on AC Power.
Please assist. Thank you.

A:Dell XPS 9360 not starting

My 9365 has done that a couple of times when plugged.  I just needed to remove the external power and it booted normally.
Since you say it happens when unplugged, perhaps it only works if plugged in before hitting the power button, then removing the external power..
Above all, be patient and give it time to react.

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RELEVANCY SCORE 71.6

My new dell xps 13 i recently bought is  too much overheating while charging and sometimes even while on normal battery usage. what should be done ?

A:Dell xps 13 9360 overheating

I'm assuming windows 10 is on the system.....
I'd suggest you update the System Setup(BIOS). Please click on link below to safety install latest BIOS version.
Update System Setup (BIOS) for a Dell Computer ... - YouTube
After installing latest BIOS version, I suggest installing Chipset drivers as well. To check if any other drivers needs to be install, run the Guide Me option in your Dell Product Support page. It will automatically detect drivers updates for your system. Please follow instructions to run Guide Me option in link below.
How to Find Drivers and Update Them (Official Dell Tech ...

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RELEVANCY SCORE 71.6

Hi there, 
I've recently purchased a dell xps 13 9360 
I have had a few issues such as screen flicker every so often, maybe twice a day, however it doesn't affect me too much. 
There was also slight coil whine, especially when using skype and intensive task, however I managed to remove that by turning off turbo boost in bios. 
Just then the blue screen "your pc has run into a problem and needs to restart" and a very loud noise occured.  I have attached the event log for when this occured, not sure if it helps. 
I've only had the laptop for just less than a month and I really need it now so I can't and don't plan on returning it. Just wondering if anyone could suggest to me what to do, i.e. could I send it for maintenance in a few weeks time and they could thoroughly test the system?

A:Dell xps 13 9360 issues

I'd suggest you first run the diagnostic tool to check hardware on the system by following the steps below:
1. Power off system
2. Power on system, quickly tap the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click it. After quick tests, click on Hard Drive, and then Thorough Test Mode. Report back any error code.

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RELEVANCY SCORE 71.6

Hi all,
I had just bought a Dell XPS 13 9360 from the local Dell Direct Store running Windows 10 (64-bit) a few months ago. 
Recently, it has been rather problematic, with occasional flickering screen and unexpected shutdown errors. For the flickering screen part, it seems it is a common problem for many Dell XPSes but solutions given did not solve my problem.
What I am more concerned about is the unexpected shutdown. 
Under Dell SupportAssist desktop app, application errors regarding DropboxOEM.exe are shown, as well as unexpected shutdown errors. When I entered BIOS from one-time boot menu, the shutdown error seems to be ASF2 Force Off. The computer passed all diagnostic tests and the problems lingered, strangely.

Here are the 2 recurring application errors taken from SupportAssist System Events:

Error #1
Error #2
Does anyone know how to fix these application errors, the ASF2 force off error, and possibly the flickering screen? Thanks in advance.

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RELEVANCY SCORE 70.8

Is there any solution for the problem with running cooling fan? Starts running even on low usage? Seems to become a more frequent problem than in the last 2 weeks. Laptop runs on bios 2.3.1

A:Dell XPS 13 9360 8th gen 16GB-512Gb

Hi swm_1960,
Thanks for posting.
Apologies that your computer is not working as expected.
It would appear from the resources I have that this is a normal occurrence and is not a fault.  With smaller computer designs and smaller components, a lot of heat is generated and needs to be dissipated to keep things cool.
If you feel that this is excessive and not working as intended, please contact Tech Support for additional troubleshooting and a possible resolution.
You can contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm

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RELEVANCY SCORE 70.8

I had an issue with Wi-Fi dropping every few minutes on a particular network. In my case this was Virgin Media Hub 3.0 in the UK. To identify why this was happening I went into the event log (Start -> Run -> eventvwr.msc) and then into “Applications and Services Log” > “Microsoft” > “Windows” > “WLAN-AutoConfig”.
In here I could see a loop which relates to the networking issues;
Wireless security stopped.
WLAN AutoConfig service has successfully disconnected from a wireless network.
WLAN AutoConfig service started a connection to a wireless network.
Wireless network association started.
Etc
The issue appeared to be a recent update to the drivers and so I tried some new drivers from the Killer Networking website.
https://www.killernetworking.com/driver-downloads/category/other-downloads
I used the Driver Only versions and this seemed (so far!) to have done the trick.
Thought I’d share in case anyone else has a similar issue and get it indexed by Google

A:Dell XPS 13 9360 Wifi keeps dropping

Hello OLLIEMAITLAND, 
Outdated drivers can indeed cause issues such as these. However, I wanted to mention that the latest Killer Control Center download - killernetworking.com/.../killer-control-center-x64 - also contains the latest drivers. They all install with the same package - there is no need to install drivers separately, and the Killer Control Center can significantly speed up any latency sensitive task, from gaming to browsing, so it's definitely worth using!
-- Anthony with Killer Networking

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RELEVANCY SCORE 70.8

hello,

I received my Dell XPS 13 9360, I7 processor with 16GB of ram, and i did what i usually do with a new laptop = in order to get rid of all the bloatware, i remove everything  (including the recovery partition), and reinstall the OS with the drivers from the vendor, if needed.

The thing is the CPU shows as speed ranging from 2.7ghz to 2.9ghz (it should be 3.5ghz) and i only have a single power plan (balanced), with very little options to set. I tried installing all the utilities and drivers found in the windows 10 x64 bit section, and to download the recovery image (which it turns out to be a clean windows installation iso, not even wifi drivers included)

Any ideas where to get the required remaining applications/drivers? (in computer management i don't have any devices missing drivers)

Thank you,
Cosmin Cucu

A:Dell XPS 13 9360 recovery image

Hi,
Thank you for writing to us!
We would suggest you to download the " Dell Digital Delivery".The link below will give you all the information that you would require.
www.dell.com/.../SLN85610
Kindly private message the service tag and email address.
Thanks
Robin

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RELEVANCY SCORE 70.8

Hi I have just bought a XPS 13 build 9360 and a UP2715K monitor, I can get it to work at 4K but not 5K, I am using the thunderbolt connection and I have an adapter for this to 2 DP ports

Anyone any help

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RELEVANCY SCORE 70.8

Hi there, I am having slight problems with the new laptop I purchased on Thursday 8.12.2016. Basically, it has not yet been registered on dell's system, meaning my manufacturer warranty is not active. I have tried to check the warranty status of the laptop so many times on the website but whenever I enter the service tag I get the following message: "There's no match for that Service Tag, Express Service code, or Serial Number. Please try again or browse for your product. New devices may need 48 hours to register on our site." Additionally, I have called dell's support team, and they said that without my machine being registered, they cannot do much, and I should keep on waiting. As you may notice the 48 hours have passed. I really don't understand how this whole registration works without me doing anything, and I am not sure if this is a hardware/software issue so I will be really thankful if you could help me out.

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RELEVANCY SCORE 70.8

I have read that this issue is already well known and I have tried to implement the solution suggested by Abraham in  but withouth any success. The cursor keeps jumping completely randomly when I am writing (not even using it) or using the mouse. The output of xinput is 
? Virtual core pointer id=2 [master pointer (3)]? ? Virtual core XTEST pointer id=4 [slave pointer (2)]? ? ELAN Touchscreen id=10 [slave pointer (2)]? ? DLL075B:01 06CB:76AF Touchpad id=12 [slave pointer (2)]? ? SynPS/2 Synaptics TouchPad id=16 [slave pointer (2)]? Virtual core keyboard id=3 [master keyboard (2)] ? Virtual core XTEST keyboard id=5 [slave keyboard (3)] ? Power Button id=6 [slave keyboard (3)] ? Video Bus id=7 [slave keyboard (3)] ? Power Button id=8 [slave keyboard (3)] ? Sleep Button id=9 [slave keyboard (3)] ? Integrated_Webcam_HD id=11 [slave keyboard (3)] ? Intel Virtual Button driver id=13 [slave keyboard (3)] ? Intel HID events id=14 [slave keyboard (3)] ? AT Translated Set 2 keyboard id=15 [slave keyboard (3)] ? Dell WMI hotkeys id=17 [slave keyboard (3)]
so somehow it still sees the mouse device twice, but I was not able to deactivate one of them.

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RELEVANCY SCORE 70.8

Just got a brand new XPS [9360] right out of the box. I noticed the backlight on the N and M keys are brighter than the rest of the keys. I played around with F10 function to adjust keyboard brightness, but it is the same throughout. I went into Windows Mobility Center and there was no settings listed for the keyboard. Did I just receive a bad keyboard?

A:Dell XPS 13 [9360] Keyboard Backlight

Please click on link below, hopefully it will be a help to you.
www.dell.com/.../EN

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RELEVANCY SCORE 70.8

Bought a XPS 13 9360 very recently, great laptop, great quality, if only it was not rebooting at random moments.
It happens at the most random times, one to three times a day and I don't see anything that can cause it. I tried updating all the drivers, but that didn't seem to be the problem. Hope Dell will get us a fix soon, as it is a brand new Laptop, and I've found other people in online discussions who have the same issue (without any help). It's no fun to buy a beautiful new laptop which reboots every day twice...
Refunding or changing it is not really an option as it would take a few days and I need it to study on it as it might take a few days before I get a new one...
Anyone any other ideas that may help?

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RELEVANCY SCORE 70.8

Hi,
I received a new DELL XPS 13 9360 with Win 10 for my Sales Dept. Unfortunately when I try to connect to any WiFi network I get a blue screen with this message IRQL_UNEXPECTED_VALUE. All drivers are up to date and there is no additional software installed. When I have it connected on LAN (dock station WD15) I can connect to WiFi but when I unplug laptop from docking station and it switch to WiFi there is the same story with blue screen. Any idea how to fix this issue? Thank you in advance.  

A:DELL XPS 13 9360 - WiFi problems

If it is doing a real Blue Screen, it may show a driver on the bottom of the text.  If it does, let us know what it is.
When the Creator's build was installed on my 9365, it started Blue Screening for Netwtw04.sys.  It stopped for me after some upgrades.  If your system is new you may be going through that same situation.

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RELEVANCY SCORE 70.8

I would like to install Win7 on a XPS 13 9360 (no Win10 due to company policies), but it seems like a I'm heading into a road of torment. I see some people have partly succeeded with downgrading the XPS 13 9650, do anyone have some tips and tricks for downgrading the 9360?

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RELEVANCY SCORE 70.8

Hello everybody!I bought an Ultrabook Dell XPS 13 9360On the laptop does not work touchpad, on the forum wrote that helps to replace the motherboard! Is there really no other way to bring the touchpad driver to works?
In the "Device Manager" section, the touchpad has an error (10), it can not start!
Diagnosis of the device does not detect errors...
Thanks for help!

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RELEVANCY SCORE 70.8

I purchased a XPS 13 9360 on 27/11/2017 from Dell UK and received the delivery a day later on 28/11/2017. Since then, the laptop has randomly restarted several times, taking me to the recovery screen with the message 'it looks like Windows didn't load correctly'. At first, I thought it would go away when I updated to BIOS 2.3.1 and latest drivers, but it didn't. Then I opted to reset Windows 10, but today I suffered the issue again.
Does anybody know how to fix this? I have lost important work due to the random reboots.

A:Dell XPS 13 9360 - random reboots

Just to add to the opening post - I have noticed in the BIOS events log that the reboots coincide with ASF2 force offs.

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RELEVANCY SCORE 70.8

Hello All,
I have a Dell XPX 13 9360 laptop with a WD15 dock that I want to use two Dell 2316M monitors.
The dock connects up to the laptop fine - I am getting ethernet, USB and power from the dock via the Thunderbolt port. But, I am getting no video output from it. The laptop does not recognize that there are additional displays connected. The monitors are on the correct input and the monitors work on their own respectively (tested by connecting to another machine).
I have tried installing the drivers from Dell (Thunderbolt, ASMedia USB, Intel Graphics, etc.), but nothing makes it work. I attempted to install the Firmware, but it fails.
The laptop is Windows 10 Pro.
Does anyone have any suggestions to make this work?

A:Dell WD15 w/XPS 13 9360 - No Video

Hmm, video is typically the easiest thing to get working because the USB-C port just has a DisplayPort output wired to it, so there are no special dock drivers to make that work.  In terms of the firmware update that failed, if you're referring to the WD15 firmware I'm linking below, what's the exact failure error?  That firmware update involves restarting your PC and having it update the firmware while it boots, and it would be a good thing to get working because one of the listed fixes pertains to the DisplayPort MST hub that controls the video outputs.  Link: www.dell.com/.../driversdetails.

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RELEVANCY SCORE 70.8

Hi,
I bought Dell XPS 13 9360 in US couple of months back. Now I am in India and my Laptop is not working. It is just displaying Black screen but keyboard back light are working fine.
Can I avail product replacement after warranty transfer? 
Regards
Raghu

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RELEVANCY SCORE 70.8

Greetings everyone.
For approximately one month I have experienced problems with the touchpad of my laptop.
I randomly get a Code 10 in the I2C HID Device (a request for the HID descriptor failed). It renders the touchpad unusable or sometimes it just limits its functionality (like scrolling with two fingers and other gestures). I have already tried all available versions of the Intel Serial IO Driver and made a hard reset of the computer with no success. 
At the present time all drivers have been updated and Windows 10 is in its build 16299.19.
Could it be a hardware issue? Thank you very much in advance.

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RELEVANCY SCORE 70

Only had it a few days, first they had to replace the touch pad which wasnt working properly and now it seems to be blue screening randomly. It mostly happens when the laptop is locked it will just BSOD and restart.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0x00000000decafc37, 0x0000000000000002, 0x0000000000000000, 0xfffff8024437e418). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 3757f439-506a-4d83-868c-3d7b4fc1b6e7

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RELEVANCY SCORE 70

I would like to simulate middle click. The touch pad setting doesn't have any option listed to simulate middle click.
Two finger tap only supports right click.
For three and four fingers tap it has only three options listed:

Nothing
Search with Cortana
Action Center

Is there any other touhpad driver supported by this model which could simulate the middle click action?
Thanks

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RELEVANCY SCORE 70

Hi guys, I hope someone can help me out here. 
I've just purchased a new XPS 13 and it's great except for one issue - hibernation is happening too quickly from sleep. 
I've already tried all the power management settings to no avail.
I have set my "hibernate after" setting to 720 minutes. But even after 30 minutes of sleeping, the laptop will automatically go into hibernation mode. 
Is there something overriding my "hibernate after" settings? 
I have also switched off the Cortana override in power settings:

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RELEVANCY SCORE 70

My Dell XPS13 is now showing "Battery Not Detected" in mouseover of the battery icon. Removing the powercable removes power from the laptop. It was working until today and the device is only 2 months old.
Both the Microsoft AC Adapter driver and the Microsoft-ACPI Battery driver is up to date.  I cannot update the BIOS as no battery is detected but when I check the BIOS it says that the 45W AC adapter is connected.
When I run diagnostics I get the following message at Step 5 (Running Your Tests) "We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver."
Any software suggestions please? I spend a lot of time on trains so only having a laptop that works when plugged into the mains is the equivalent of having a desktop.

A:Dell XPS13 9360 Battery Not Detected

The battery has failed - if you're under warranty, call Dell for a battery replacement.  If you're out of warranty, you can get a repair quote from Dell - or take the system to the shop of your choice to have the battery replaced -- or order a battery and replace it yourself (it's not that difficult to replace, though you'll need a Torx driver to do the job).
www.dell.com/.../how-to-arrange-out-of-warranty-repair-on-your-dell-system

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RELEVANCY SCORE 70

I have my XPS 13 9360 for about half a year now (since November last year), but now the touchpad is starting to act up. I'm experiencing the following issues:
- From time to time it suddenly thinks I'm scrolling, even with a single finger on the touchpad, this is "unlocked" by left clicking the touchpad, but that often only works for a few seconds to minutes.
- Tap clicking is not registered anymore, almost always paired with the above issue.
I'm running Linux (Fedora 25, kernel 4.9.11 at the time of writing) since the beginning since I need it for my work.
I've ran the diagnostic accessed through F12, which found no error. I'm fairly positive at this point that it is a hardware issue, since it often happens when the laptop is under heavy load (though also during regular use) and a tiny bit of mechanical pressure on the laptop casing above the center of the touchpad fixes it.
The reason I'm trying the forums is because when I try to enter a support ticket it wants me to execute the Dell Diagnostic program, which I cannot do since I'm on linux, but I also cannot continue before doing that or having diagnostic data.
As I said above, at this point it seems like a hardware issue to me, but I'm open to suggestions.

P.S. I'm from the Netherlands, but I couldn't find a Dutch forum so here I am.

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RELEVANCY SCORE 70

I don't know if I am alone with this issue.... hopefully someone can help? 
My XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse.  The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager. 
I end up having to re-install the bluetooth drivers and it takes a few attempts for the bluetooth menu to re-appear.  I've switched all the bluetooth services on, checked the BIOS and everything looks OK. 
Please help :) 

A:Dell XPS 13 9360 Windows 10 Bluetooth Issues

j4mietMy XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse.  The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager
Could you let us know what version of Wi-Fi card you have?
If you open Device Manager and look at the Bluetooth device and its properties, there is an Events tab.  You might check that to see what might be happening.  If it is losing it drivers and having to reinstall over and over, it might show up.

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RELEVANCY SCORE 70

Hi Guys,
I have bouhgt new DELL XPS 13 9360 few weeks ago. Worked perfectly, until some Windows and/or Dell Update. My TouchPad stopped working.
In device manager I can see that I2C HID device can't start (ERROR CODE 10).
The external mouse is working fine.
Sometimes helps to stop the I2C HID device, remove external mouse, than run Hardware Problem Solving and 1 from 10 times it ends with fixing the driver for I2C HID and it works for a while. Than it crashes again.
I believe it's some kind of driver issue.
 
Can you help me please?

A:Touchpad stopped working - DELL XPS 13 (9360)

jozefrusnak,
You can click the link below to download the Windows 10 Touchpad drivers as well as updating your Bios to the latest version.
XPS 9360 Drivers, Downloads and Manuals
"This device cannot start" Code 10 error in Device Manager in Window

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