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Inspiron BSOD bugcheck 124 whea uncorrectable error

Q: Inspiron BSOD bugcheck 124 whea uncorrectable error

Just bought an Inspiron I3650-1551SLV from Best Buy last week. I keep getting BSOD every day around the same hour.
The last time the BSOD had code WHE UNCORRECTABLE ERROR. Not sure about the other times as I just set it to not restart on BSOD.
The event log has an !ERROR! around the at the time of the BSOD Bugcheck 124. Same error time looking bat at the event logs.
I installed all the Windows updates on first boot, so I have no idea if an update is causing a problem.
I went into the device manager it didn't show any errors. A went down the list and one by one check for new drivers. It found and installed a few new drivers, about 5-8 I lost count. The Dell Support Assistant app that came installed always thinks the same 2 drivers are out of date even though I told it to install them multiple times (Chipset & Network). Support Assistant also found a Bios update but that installed fine.
I ran checkdisk C: without any /flags and it did not find any errors.
I tried to open C:\Windows\MEMORY.DMP with notepad put it seems to be binary data.
If I cant fix this I will take it back to Best Buy while I can. Well I bought 2 identical machines, but only the one I use is getting BSOD, well I haven't gotten any complaints about the other machine and I don't see any bugcheck 124 errors on the event manager. Might end up taking both of them back, I don't know.

Log Name: SystemSource: Microsoft-Windows-WER-SystemErrorReportingDate: 3/18/2017 4:08:31 AMEvent ID: 1001Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: DESKTOP-D2L8A03Description:The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff848eba3f1028, 0x00000000fe000000, 0x0000000000801136). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 249299e4-6763-47ae-8634-dc8fe3abc4fb.Event Xml:<Event xmlns="schemas.microsoft.com/.../event"> <System> <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" /> <EventID Qualifiers="16384">1001</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-03-18T09:08:31.813925100Z" /> <EventRecordID>4084</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>System</Channel> <Computer>DESKTOP-D2L8A03</Computer> <Security /> </System> <EventData> <Data Name="param1">0x00000124 (0x0000000000000000, 0xffff848eba3f1028, 0x00000000fe000000, 0x0000000000801136)</Data> <Data Name="param2">C:\Windows\MEMORY.DMP</Data> <Data Name="param3">249299e4-6763-47ae-8634-dc8fe3abc4fb</Data> </EventData></Event>

Preferred Solution: Inspiron BSOD bugcheck 124 whea uncorrectable error

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Inspiron BSOD bugcheck 124 whea uncorrectable error

You may have to take this one back to BB.
According to Microsoft:
The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

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I would really love an explanation of the bugreport of 21 october 2014.
There are 5 older reports in the zip, which can be disregarded.

Some explanation on the how/why/when this happens,
I did have an overclock on my pc, it went unstable, i removed the overclock, and now it gets unstable on stock settings....
I have found the probable cause of this, being the VRM's on my motherboard (they get extremely hot).
I found this out, because occt linpack (the stressoftware made my pc reboot in 1-2 minutes) is very VRM heavy.
After putting a casefan on my VRM's it took about 18 minutes to BSOD (not reboot).

I tried to figure it out in the windows debugger, but my knowledge only gets me so far.....

If i forgot anything please do ask!

Thanks in advance for the time and effort taken

Attachment 52832

A:Bsod, whea uncorrectable error 124

The latest memory dump is a STOP 0x124. These are errors that are collected by the CPU and reported to Windows.
As such, the WinDbg results aren't easily understood, and they rarely point to an exact cause.
Then, if you're only dealing with one of them, there's really no significant chance of getting useful info out of it.

Here's the one from your latest memory dump:

Opened log file 'C:\Users\John\AppData\Local\Temp\SysnativeBSODApps\24918\kdc\outkdOutput6.3.txt'

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\John\SysnativeBSODApps\102114-11281-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
OK c:\symbols
Symbol search path is: c:\symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
Machine Name:
Kernel base = 0xfffff801`df48d000 PsLoadedModuleList = 0xfffff801`df757350
Debug session time: Tue Oct 21 06:32:25.236 2014 (UTC - 4:00)
System Uptime: 0 days 0:25:23.000
Loading Kernel Symbols
.................... Read more

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Okay so I just got this PC in yesterday and I'm already having issues. At first it was giving me the BSOD for my wireless receiver which apparently just didn't have drivers for 8 yet. But now if I go to watch videos or try to play a game the video gets choppy then BSOD, then half the time it will blue screen again right after restarting. Some times it will give me a WHEA_uncorrectable_error and sometimes it will restart before any error is displayed. Any help is greatly appreciated.

A:BSOD WHEA uncorrectable error

Well, I think your Atheros wireless card is still giving you issues - looks like this one is likely caused by the driver for it as well:

1: kd> kb
RetAddr : Args to Child : Call Site
fffff802`999e657c : 00000000`000000c8 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff802`998d0d85 : fffff880`01af6310 fffff880`08a0d8e0 fffff880`063cf400 fffff880`0637d7e4 : nt!KeExpandKernelStackAndCalloutInternal+0x11686c
fffff880`01af65fe : 00000000`00000001 00000000`00000000 fffffa80`09ec84c0 fffffa80`076b11b0 : nt!KeExpandKernelStackAndCalloutEx+0x25
(Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : tcpip!NetioExpandKernelStackAndCallout+0x59
fffff880`01862e2e : 00000000`00000000 00000000`00000001 00000000`ffffffff fffffa80`078b7810 : tcpip!FlReceiveNetBufferListChain+0xae
fffff880`01862750 : fffffa80`06b03e02 fffffa80`071f0000 fffffa80`00000000 00000000`00000001 : ndis!ndisMIndicateNetBufferListsToOpen+0x373
(Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : ndis!ndisIndicateSortedNetBufferLists+0x43
(Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : ndis!ndisMDispatchReceiveNetBufferListsInternal+0x1dd
(Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : ndis!ndisMTopReceiveNetBufferLists+0x1fb
(Inline Function)... Read more

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I have got BSOD WHEA Uncorrectable Error 6 times in the last two months. It crashes and restarts the PC.

I only have this issue when machine is under load and I'm gaming.

I have tried updating all the drivers (all good), chkdsk (all good), and mdsched (all good)


A:BSOD WHEA Uncorrectable Error

// The error that triggered the bugcheck - an L2 cache failure:
Proc. Info 0 @ ffffe00057bd2240
Section 2 : x86/x64 MCA
Descriptor @ ffffe00057bd2138
Section @ ffffe00057bd22c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : ICACHEL2_IRD_ERR (Proc 0 Bank 8)
Status : 0xbe20000000011152
Address : 0x00000002168c1f80
Misc. : 0x000000702001c086

// System looks to be an older homebrew machine with an Asus board with a Z77 chipset:
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=3951]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = 0908
BiosReleaseDate = 11/16/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
SystemFamily = To be filled by O.E.M.
SystemVersion = System Version
SystemSKU = SKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = P8Z77-V LK
BaseBoardVersion = Rev X.0x
// Has an older i5 in it from Q3 of 2012, matches the age of the machine:
CPUID: "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
MaxSpeed: 3100
CurrentSpeed: 3109
// Doesn't appear to be overclocked:
[CPU Information]
~MHz = REG_DWORD 3109
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuratio... Read more

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I bought a brand new PC and mostly during gaming but not always, sometimes with just even something such as Skype open my PC crashes with WHEA Uncorrectable Error and then restarts.
I hope I did this correctly, here is my log file.
Oh, just editing in, nothing is overclocked as well.

A:BSOD, Mostly during gaming, WHEA Uncorrectable Error

You have a Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter:

I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Do you have a way to connect to the internet without the USB device? This may be necessary to test and see if the USB device is to blame (by temporarily removing it).

Please uninstall Gigabyte EasyTune6 (and EasySaver if it's also installed). These are known to cause BSOD's in some Windows systems.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.

NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper r... Read more

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I'm getting random BSOD's, with WHEA_UNCORRECTABLE_ERROR. Here is the SF Diag. Tool output Attahed).

Would love to get some ideas about what can be done.


A:Random BSOD's - WHEA Uncorrectable Error

The following drivers should be removed or updated..

ALSysIO64.sys Sun Apr 19 15:41:04 2009 (49EB7E50)
Core Temp - CPU temperature monitor
Core Temp

btwl2cap.sys Thu Jul 26 11:14:41 2012 (50115EE1)
Broadcom Bluetooth L2CAP Servicen
Bluetooth Support | Broadcom

HECIx64.sys Mon Dec 17 14:32:21 2012 (50CF7345)
Intel Management Engine Interface

AsUpIO.sys Mon Aug 02 22:47:59 2010 (4C57835F)
AsIO.sys Wed Aug 22 05:54:47 2012 (5034AC67)
ASUS hardware monitoring software
ASUSTeK Computer Inc. -Support- Drivers and Download

Norton 360 should be removed, also use the removal tool from there site. Set Windows Firewall & Windows Defender to Automatic.


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Today I was playing Far Cry 4 when all off the sudden I was prompted by a Windows Error Message. The Error message said that Windows had Run into an error and needed to restart. While this message was displayed a Buzzing Noise was occurring. I'm not sure if this is an Error related to Far Cry only or if its a system wide problem. Any Help would be very much appreciated.


A:Windows 8.1 BSoD whea uncorrectable error

Hi Jon22706 & Welcome to the forums ^_^,

The only dump file present in the ZIP file is corrupt and cannot be analysed
Judging from your description, it seems that your hardware is overheating (Most likely GPU). Kindly run the below Hardware Diagnostics and report back what you got (thanks usasma) -
Hardware Diagnostics

Don't run the Hard Disk Diagnostics as of now. Run only Furmark and Prime95 and also post back the temperatures of your system while it is idle and when it is under load.
Let me know how it goes ^_^

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For months now I have been getting BSOD on a daily basis after posting in many forums someone from another site directed me here.

These BSOD happen on my windows 10 OS usualy while im playing Warcraft. But I have a windows 7 OS on another seperate drive and it crashes regularly too, although nowhere near as often as the windoes 10 OS.

I also have a ssd hot swap drive that in general every time i plug it in once i close down and remove it SFC insists on running on every drive.

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Hello everybody,

This is my first time on this forum. I have made this account because I am dealing with an BSOD for a while now and I cannot seem to solve it so I am really hoping someone could help me with this.

I am getting the BSOD WHEA UNCORRECTABLE error message. It is really random for instance I could play GTA V all night without a problem and then when I start something else up a couple minutes later it just crashes. It even crashes sometimes when I am just on Youtube and Word.

With BlueScreenView I saw that two things could have caused this BSOD, it says it has been caused by hal.dll+3627f and ntoskrnl.exe+14a510 and that has not changed since the first time it has happenend. It's bugcheckcode is 0x0000124.

I have looked into this on the internet and they are saying that you have to update drivers and check temperatures but my drivers and my temperatures do not get above 65 degrees. Benchmarks to test my hardware also did not help. I also have done chkdsk in Command Prompt to see if that would work but I am still getting the BSODS.

I put all the files necessary in the attachments and I hope that it is enough information.

With kind regards,


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Been having some issues recently with a recurring BSOD, and would love to get it sorted out. Happens frequently when browsing and using VLC, though that is probably due to probability (that's what I spend most of my time on the PC doing).

A:Windows 8 BSOD (WHEA Uncorrectable Error)

Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues wi... Read more

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Dear all,

I keep getting Blue Screens on Windows 8.1 with "Whea Uncorrectable Error". I already reinstalled Windows so I'm assuming it's related to a Hardware issue (?) ...

Attached the BSOD report.

I would be happy if you could help me to resolve this issue!!!


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for quite a while now my system crashes and i get the bsod Whea uncorrectable error or driver ovverran stack buffer this is accompanied by random restarts as well i have tried to fix this issue myself but i cant get my head around it its mostly when i play games like dayz arma 3 . i have done the following tests
Graphics card stress tests all is fine no crashes
Processor stress test all is fine
tested memory ran sfc scannow no problems
refreshed my OS
check the hard drive
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe0003863f028, 0x00000000bf800000, 0x0000000000000124). i dont know what to make of this
my system is
intel i5-4670k 3.40GHz
gigabyte windforce 760
2 sticks of 4GB corsair vengeance
motherboard is an asus Z87-k
Psu is a corsair RM750 watt
if anyone knows how to fix this please help me cant stand it anymore

A:BSOD Whea uncorrectable error 0x00000124

Hi jonomcgo & Welcome to the forums ^_^,

Kindly follow the below instructions and upload the ZIP file in your next post -
Blue Screen of Death (BSOD) Posting Instructions


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Ive posted this before, but after sending the computer in 3 times, I'm still getting this error, before I send it back to them, I figure I might as well try and ask you guys to take a second look at this.
Its inconsistent when it happens, the only thing I got so far is that when it comes to using xplit, I had a much greater amount of crashes, maybe its related to the wifi?
I did both SF Debug Tool and SF Diagnostic Tools.

SF Debug ToolAttachment 53825

SF DiagnosticAttachment 53826

EDIT: I tried using open broadcasting software, it crashes too, it doesnt only crash when streaming, but does crash WAY more frequently when streaming if that helps.

A:BSOD, WHEA uncorrectable error, randomly.

You have a 802.11bgn 1T1R USB Wireless Adapter:

I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

One of the memory dumps shows USB involvement. What do you have connected to the USB? Please list everything!

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.

NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Devic... Read more

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I have had my T440s for about a month and have had zero issues with it. Last night I tried using VirtualBox and found that the virtual machine was BSODing. VirtualBox eventually froze and I had to kill it with task manager, after this the virtualMachine worked but shortly after my laptop locked up with 'WHEA UNCORRECTABLE ERROR'. Googling would suggest a hardware error but it the hope that it is not I was wondering if it would be an issue the virtualbox software that caused the issue? Baz.


I have exactly the same problem. But additionally, I can't even start my T470 now.It is directly going to whea blue screen. Even when I try to boot from a Windows recovery DVD.Does anybody know a solution?

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I have a PC I'm servicing that keeps going BSOD at random times.
USing WHOCRASHED, I get the generic 0x124, Hal.dll, WHEA Uncorrectable Error Response.

I managed to get a hold of the Microsoft DART software that has a crash analyzer. It points to mcupdate_authenticamd.dll

This PC is the same exact build as 20 Others at this company. This is the only one behaving this way.

We have updated the BIOS, removed/reinstalled AMD drivers, Chipset, VGA. Yet it continues.

Anyone have any experience with this?

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As above - i get these two errors sometimes when I'm merely surfing the web.. or when i'm editing photos in lightroom as well.

crash files attached as requested. kindly help! thanks!

A:Clock watchdog timeout + WHEA uncorrectable error BSOD!

I'm late for work, will try to post more w/in the next 24 hours
Meanwhile, start with these free hardware diagnostics: Hardware Diagnostics
This is most likely a hardware problem (although low-level drivers are also a possibility).

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Hello everyone,

I get the whea uncorrectable error whenever I am playing LoL. I thought it was the video card problem at first, I returned it, got a new card(the same). The 1st 2 nights it was okay, then the 3rd night it BSOD twice during a game. I build this computer with a friend. Not sure if I scratched anything while putting it together.

Any help with be much appreciated,
Thank you all!

My parts are:
Hard drive: Samsung 850 EVO - 250GB - 2.5-Inch SATA III Internal SSD (MZ-75E250B/AM) DESKTOP-VRRJ69F-Fri_09_30_2016_215710_07.zip
Motherboard: ASUS ATX DDR3 2600 LGA 1150 Motherboards Z97-A/USB 3.1
CPU: Intel Core i7-4770 Quad-Core Desktop Processor 3.4 GHZ LGA 1150 8 MB Cache BX80646I74770
RAM: Corsair Vengeance Pro 16GB (2x8GB) DDR3 2400MHz PC3 19200 Desktop RAM, Red
Video card: MSI GAMING GeForce GTX 970 4GB OC DirectX 12 VR READY (GTX 970 GAMING 4G)
Power supply: EVGA 600 B1, 80+ BRONZE 600W, Power Supply 100-B1-0600-KR
CUP cooler: Corsair Hydro Series H100i v2 Extreme Performance Liquid CPU Cooler , Black

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Hello! Would appreciate any help with this one.

working on a new build and fresh install of Windows 10. I've installed all Windows updates and drivers for the hardware. However, I'm experiencing frequent BSODs while idle or surfing online. The system also freezes completely if it sits idle for a while and I am forced to hard reset it.

I've run memtest, and cmd commands sfc scannow, dism, and chkdsk; no errors were found. Event Viewer doesn't show any errors besides the BSOD alerts.

system info and dmp files attached.

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I have been trying to play Dragons Age: Inquisition on my computer for quite some time and it always ends up in a BSOD with the WHEA UNCORRECTABLE ERROR. I do play other games and none of them have resulted in BSODs so I am at a loss how to proceed.

Would greatly appreciate any advice.



Test your CPU with Prime95 Blend test. After that Small FFT. and test your RAM: RAM - Test with Memtest86+ - Windows 7 Help Forums
one stick at a time eight passes per stick.
Remove Asus Charger and Driver Reference Table - cfosspeed6.sys

AiChargerPlus.sys Thu Apr 19 03:17:35 2012 (4F8F67AF)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)

AsIO.sys Wed Aug 22 11:54:47 2012 (5034AC67)
Asus PCProbe Utility

asmtufdriver.sys Fri Sep 28 12:55:29 2012 (50658221)
ASMedia Technology ASMFUD-Win32 - 107x Upper Filter Driver Most likely an ASMedia USB 3.0 controller drivers

IOMap64.sys Tue Jul 2 10:27:47 2013 (51D28F03)
ASUS Kernel Mode Driver ?Asus Smart Doctor/iTracker 2 Asus GPU Tweak and GPU Tweak Streaming from this link: BSOD after sleep, restarts, driver_power_state_failure )

bcbtums.sys Wed Aug 7 17:11:22 2013 (5202639A)
Broadcom Bluetooth Firmware Download Filter driver from Broadcom Corporation.

intelppm.sys Thu Aug 22 10:46:35 2013 (5215CFEB)
Intel Processor driver

bcmwl63a.sys Thu Oct 31 09:31:55 2013 (5272157B)
Broadcom 802.11 Network Adapter wireless ... Read more

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i got an uncorrectable errer message when i use my new built computer for a while, it happens randomly and i dont know what else to try. i have built a couple computers before this is the first with windows 8.1 its already my second processor and motherboard as i exchanged the first ones i had before. and help would be appreciated or an questions that will help generate an answer dont hesitate to ask.

A:WHEA Uncorrectable Error

Follow Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista please

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My brother decided to give his Asus G751 since he hasn't been using it ever since he bought it. I've been constantly getting Whea Uncorrectable Error. I've updated all my drivers and put default setting on UEFI. I've read some forums about disabling overclocking but every tutorial I saw was different from what I saw on mine. Help pls.

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I've been getting this error for a while, and my computer just restarts. I downloaded a program called BlueScreen View that finds the text dump of the error, which I've copied here:

Dump File : 012716-19843-01.dmp
Crash Time : 1/27/2016 9:38:32 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe001`d95ca028
Parameter 3 : 00000000`b20c2000
Parameter 4 : 00000000`00000175
Caused By Driver : hal.dll
Caused By Address : hal.dll+35f1f
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft? Windows? Operating System
Company : Microsoft Corporation
File Version : 10.0.10586.0 (th2_release.151029-1700)
Processor : x64
Crash Address : ntoskrnl.exe+142770
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\012716-19843-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10586
Dump File Size : 124,428
Dump File Time : 1/27/2016 9:40:01 AM

From what I gather it's obviously an issue with my CPU. Is anyone able to discern exactly what the issue is from this? Or is there anything else I can provide to help?

I just grabbed the other most recent crash info. Every crash the program pulled up was either caused by what... Read more

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HI--- I have wdo 8.1 and keep getting this shutdown/restart error.  how do you fix it?

A:whea uncorrectable error

Upload the dump files for analysis.Go toC:\Windows\minidumpUpload all those files by copying (Make sure you copy the files otherwise you will get access denied, even if you're an administrator) them to the desktop and compressing them in a single .zip folder.

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Hello to all,
I just installed Windows 10 about a week ago and all updates are installed. Lately I've been getting a blue screen crash with "WHEA Uncorrectable Error".

What I'm seeing on Google as a possible common cause is low CPU voltage. I'm not really sure how to check that. Is there some diagnostic I could run and post here that might help with diagnosis?

I appreciate any help someone may be able to offer.

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I recently installed Battlefield 4 and about a hour or so playing it, I get BSOD with the error "whea uncorrectable error", every single time playing it.

I haven't OC'd anything and have never had this kind of BSOD before.


A:whea uncorrectable error

A data read error occurs at the level 1 cache of the CPU, persistent in all the dumps.
This is an indication that your CPU is causing the problem.
Please make sure to update your BIOS.

2: kd> !errrec ffffe001`2be5e028===============================================================================
Common Platform Error Record @ ffffe0012be5e028
Record Id : 01d145569e620da0
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 1/2/2016 19:04:52 (UTC)
Flags : 0x00000000
Section 0 : Processor Generic
Descriptor @ ffffe0012be5e0a8
Section @ ffffe0012be5e180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : Cache error
Operation : Data Read
Flags : 0x00
Level : 1
CPU Version : 0x0000000000100f43
Processor ID : 0x0000000000000002
Section 1 : x86/x64 Processor Specific
Descriptor @ ffffe0012be5e0f0
Section @ ffffe0012be5e240
Offset ... Read more

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Hi, A few weeks back i got my first pesky BSOD, i looked into what it was and then tried a supposed fix( updating my video card drivers), I thought that my problems where over. but alas that was not the case.Today i recieved the error twice. Once while watching a youtube video, and once while i was playing a game.  Does anyone know what i can do to fix this? Its getting really annoying and only have had this laptop for like 5-6 weeks. Many thanks,  Dr_Willy

A:whea uncorrectable error

Hi @Dr_Willy, Welcome to the HP Forums! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide " First Time Here? Learn How to Post and More". Thank you for posting. I have read your post, and I understand that you have experienced blue screen several times. I want to help you. Please scan for viruses, reduce the heat inside the PC, and run hardware failures tests as shown on the document below:HP PCs - Computer Locks Up or Freezes (Windows 10, 8) Let me know the results of your troubleshooting. To say "Thank you", click on "Thumb up"! Good luck!

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Greetings and here is the info requested. I'll be running Verifier and etc...

Thanks in advance!

? OS - Windows 10, 8.1, 8, 7 or Vista?
Windows 10 Home

? x86 (32-bit) or x64 ?

? What was the original installed OS on the system?
I just got the machine so I'm not sure. It was manufactured in 2012

? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Downloaded from Microsoft

? Approximate age of system (hardware)
5 years

? Approximate age of OS installation (if you know)
2 weeks

? Have you re-installed the OS?
2 weeks ago.

Intel Pentium N3540 @ 2.16GHz
Bay Trail-M 22nm Technology

? Video Card
Generic PnP Monitor ([email protected])
Intel HD Graphics (Acer Incorporated [ALI])

? MotherBoard (if NOT a laptop)

? Power Supply - brand & wattage (if NOT a laptop)

? System Manufacturer

? Exact model number (if laptop, check label on bottom)


A:WHEA Uncorrectable Error

This STOP code refers to unknown hardware. Usually it is CPU or GPU issues. I'd get a can of canned air and blow out your fans and vents. Go to this website Acer Aspire ES1-711 Drivers Download for Windows 10, 8.1, 7, Vista, XP and check for available updates for drivers. As this can also be caused by overheating Please Download Speccy by Piriform

? Download and save Speccy from here. https://www.piriform.com/speccy/download/standard
? Navigate to the directory in which you saved the ZIP file.
? Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
? Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
? After waiting a while, click File, then Publish Snapshot.
? Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

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I bought this laptop in october 2016 and have been able to use it maybe 3 hours total. I am getting the whea uncorrectable error with a blue screen. It can happen 10 minutes after startup or immidiately and can also run in a continuous reboot cycle with this error occuring.  I have spent almost 15 hours with tech support over the phone and through remote acces with somewhere around 15-20 different techs. I was told it needed to be sent off to be repaired in which i incurred the shipping charge. They re-imaged the hard drive and returned it to me. the same problem happened almost immidiately. After more hours on the phone and countless troubleshooting attempts with HP techs I was informed once again that i needed to send it in for repair. Again i incurred the shipping charges. I got it back yesterday afternoon and after 10 minutes run time. Guess what? Same error same blue screen. This time they replaced the hard drive. I called tech and was rudley told it wasnt their fault and it was soley a software issue. My software warranty has been expired for about 2 weeks.(funny how they didnt check the software while still under warranty) The tech insisted i buy and extended warranty to which i refused as it should be repaired by them at no cost to me since Ive been unable to use it since new. This thing is a lemon. Today i again called tech support and after 2-3 more hours troubleshooting with 2 different techs Im no closer to it being fixed than i was before... Read more




I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I bought a notebook for my daughter in August 2014.  It is a "13z-a000 x360".  Model #G3S32AV.  It had Windows 8 on it but my daughter upgraded it to Windows 10 and then the trouble started.  It keeps restarting and giving the error message "WHEA Uncorrectable error".  Just restarts over and over.  I bought an recovery manager on USB and tried to reinstall the operatinig system but it only gets as far as "Copying files" before it restarts. Is it a hardware problem?  The mother board?   Sounds expensive.  Of course, it is out of warranty.  Should I send it in to get it fixed or just get a new computer.    

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Hello to all!

The laptop is an Acer ES1-711-P1UV and it has been crashing lately.

Operating System
Windows 10 Home 64-bit
Intel Pentium N3540 @ 2.16GHz 43 ?C
Bay Trail-M 22nm Technology
4.00GB DDR3 @ 666MHz (9-9-9-24)
Acer EA70_BM (CPU 1)
Generic PnP Monitor ([email protected])
Intel HD Graphics (Acer Incorporated [ALI])
465GB Seagate ST500LT012-1DG142 (SATA) 32 ?C
Optical Drives
Realtek High Definition Audio

I've run Memtest through 5 iterations and the memory checks out fine.

I have not checked the HDD since I'm not sure what program to use.

I will attach the latest MiniDump file.

Please let me know what, if anything else may be required!

Thank you in advance!


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? OS - Vista/ Windows 7 ? 7
? x86 (32-bit) or x64 ? x86
? What was original installed OS on system? windows 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? full retail
? Age of system (hardware) 3 months
? Age of OS installation - have you re-installed the OS? 3 months, never been reinstalled, though did run a repair from install disc last week

? CPU intel i2500k
? Video Card evga 570 HD 2.5 GB
? MotherBoard intel dz68bc
? Power Supply - brand & wattage pc power and cooling 910w

? System Manufacturer: self built
? Exact model number (if laptop, check label on bottom): none

I just installed the gpu last friday after upgrading my SLI 8800 GTXs and then I installed a creative x-fi titanium fatality champion soundcard the following monday. I got the first BSOD that monday. I've tried multiple drivers for the soundcard, even Daniel_K's, still BSODing. I'm currently using the driver that windows automatically downloads when no driver is installed and it seems to be the most stable, but i'm stilling BSODing, just not as frequently. It will happen randomly. I BSODed three times this morning with the computer completely idle from just having restarted from the last BSOD. It happens when Im browsing the web, playing CSS and idle. I'm assuming its the soundcard since that was the last thing installed, but I guess it could be the GPU as well. just looking for some answers, thanks for the help.

A:BSOD stop 124 whea uncorrectable

just BSOD'd while running driver verifier.
here's that dmp file

i followed the driver verifier instructions and was able to boot just fine, and when i booted i ran verifier/query in cmd. that finished and i was in the process of typing verifier/reset when I BSOD'd. did I do it right?

going to run memtest and hd diagnostics later, but I got homework to do now and I need my computer. I also am fairly convinced its the soundcard or GPU, so not in much of a hurry to run hours long diagnostics.

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I tried to find a relevant one to mine but the numbers in the error code don't quite match up. I have uploaded the .dmp files and minitoolbox with a link to speccy below.
Please let me know if there is anything else needed!
I have tried putting just 1 ram stick at a time but both times I still get the BSOD error. 
Minidump and minitoolbox files: https://www.dropbox.com/s/w7hf3f8s5u42cu3/Dump%20files%20and%20Minitoolbox.rar?dl=0
Speccy: http://speccy.piriform.com/results/hgk7pYmV423LacHG8VaMDCn
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8004C1F038, 0xBF800000, 0x124)


Rather than post a link to the MiniToolBox, we ask members to paste the log into the post...so that all can easily see/review the content.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.

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Hey everyone, I'm very concerned about this new SSD I just installed and it's worrying me quite a bit.

Just installed an OCZ Agility 3 120GB and did a clean install of Windows 8 on it. Previously I had a Seagate 1TB HDD with no problems.

After the new drive was installed, after a short period of use I randomly got the BSOD "WHEA Uncorrectable Error". Right before the freeze occurs the entire computer froze for a few moments (mouse wouldn't move) and then the screen appeared. I wasn't doing anything at the time other than looking at the "Personalize" Windows screen (right click on desktop, Personalize)

I've attached the SevenForums diagnostic tool zip file

Nothing is new in the PC aside from the SSD so I am 95% confident the issues stem from it.

PC is

CPU: Intel Core i7 920
GPU: Zotac GTX 670
MOBO: ASUS P6T (this one: ASUS - Motherboards- P6T )
SSD: OCZ Agility 3 120GB SSD
HDD: Seagate Barracuda 1TB 7200rpm
PSU: Corsair TX750 power supply

Thank you for any help and I will gladly answer questions. I didn't install any drivers other than Graphics and Sound drivers and let Win8 handle all the rest, because I didn't know what to install. If anyone could provide some tips on what to install, it'd be greatly appreciated.

Please help me understand what's going on

A:BSOD with new SSD - "WHEA Uncorrectable Error"

Make sure your BIOS is up to date. Your BIOS is dated 03/08/2010.Check if there's an update firmware for the SSD.

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Brand new install of Windows 8 on a new SSD. Seems solid for the most part, but every once in a while I get a blue screen. Seems to be pretty random too. Like I went to open a comic book file, and it crashed.

A:Windows 8 - whea uncorrectable error


******************************************************************************** *
* Bugcheck Analysis *
* *
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800cea9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
Debugging Details:

BUGCHECK_STR: 0x124_GenuineIntel
PROCESS_NAME: svchost.exe
fffff880`02eda868 fffff800`b564093d : 00000000`00000124 00000000`00000000 fffffa80`0cea9028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`02eda870 fffff800`b57d8c09 : 00000000`00000001 fffffa80`0c756600 00000000`00000000 fffffa80`0cea9028 : hal!HalBugCheckSystem+0xf9
fffff880`02eda8b0 fffff800`b56406e3 : 00000000`00000728 00000000`00000003 fffff880`02edaa10 fffffa80`0c7... Read more

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A bit ago I was using my HP Envy laptop as normal, just watching a video on Youtube when it crashed and I got a blue screen with the error "WHEA_UNCORRECTABLE_ERROR". My boyfriend suggested that maybe it was a driver that needed updated, so I was going through the list of drivers in the "Device Manager" and I was nearly done with the list when I got the "WHEA_UNCORRECTABLE_ERROR" yet again. My laptop is still pretty new, I got it in March so I have no idea why I would be getting BSODs.  Anyone have any idea what's wrong? I'm afraid to use my laptop for anything right now because of this.


View Solution.


Yes, my problem was solved. I had to send it to HP to be repaired and they had to replace the motherboard. I haven't had that issue since.

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So this started happening about a week ago its happens at random times some times an hour + or some time 30min when I'm watching a mp4 file or on YouTube, running a game doesn't speed up this process, I thought it was my soundcard so I removed it and I all so checked my ram which came up clear. I did receive a message about voltage drop but that has stopped.

any help would be great as this surpasses mu knowledge and all so I'm low on funds.

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moved this post from
laptop upgraded to 10 is very slow now. install SSD?
Replaced HDD with SSD and did a clean W10 install. SSD faster by a multiple.

Upgraded to 8GB RAM (max possible on the E5510). Ran a couple of memory tests and all OK.

Now customizing to suit my work style. Unfamiliar with 10, so far have had to use Google to figure out how to do the most basic things that are second nature through Win 7 and probably 8.1. Everything seems to be either renamed or moved or both in Win 10. Oh well, I'm getting there.

However occasionally the computer throws up a screen with "WHEA Uncorrectable Error" message and reboots. After it reboots, it runs OK for an indeterminate period then repeats

Have updated drivers (which were all up to date), and run several diagostic tests including Windows and Iolo. No related errors reported.

Has anyone run into this after upgrading to 10? Have attempted to attach dump files below. If not yet there, will be working on it


A:WHEA Uncorrectable Error Message

Hi Odysseus,

Welcome to the 10forums

Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
*SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each stick.
Please post each screenshot in your next reply/replies.
Please check Dell for BIOS updates.

Please reinstall or update the Broadcom Gigabit Controller driver, do you use the USB adapter or the Broadcom Gigabit Controller driver for internet?

Log Name: System
Source: b57nd60a
Date: 2016-07-28T18:00:42.493
Event ID: 4
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Broadcom NetXtreme 57xx Gigabit Controller: The network link is down. Check to make sure the network cable is properly connected.

Some errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers, overheating, improper seating or BIOS problems.

STOP 0x124 Troubleshooting

Read carefully before proceeding.
If you're overclocking your system, revert back to stock clocks now.

Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU St... Read more

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Had a BSOD today with the WHEA uncorrectable error message. Analysis and extraction with info below. Any ideas what this might be ? Thanks,

1: kd> !analyze -v*******************************************************************************
* *
* Bugcheck Analysis *
* *
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0006bbb4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
Debugging Details:

SYSTEM_VERSION: System Version
BIOS_DATE: 07/01/2013
Kernel Generated Triage Dump
BUGCHECK_P2: ffffe0006bbb4028
BUGCHECK_P3: bf800000
BUGCHECK_STR: 0x124_GenuineIntel
CPU_MHZ: db2
CPU_VENDOR: ... Read more

A:Chrome 0x124 WHEA Uncorrectable BSOD

The 0x124 has been caused by Avast due to a write error on the level 0 cache of the CPU when trying to access the internet.
Please uninstall Avast, use Windows Defender as alternative and let me know how it goes
Avast - Uninstall Completely - Windows 7 Help Forums

1: kd> !errrec ffffe0006bbb4028
Common Platform Error Record @ ffffe0006bbb4028
Record Id : 01d13eb96856bbda
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 1/1/2016 19:02:54 (UTC)
Flags : 0x00000000

Section 0 : Processor Generic
Descriptor @ ffffe0006bbb40a8
Section @ ffffe0006bbb4180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal

Proc. Type : x86/x64
Instr. Set : x64
Error Type : Cache error
Operation : Generic
Flags : 0x00
Level : 0
CPU Version : 0x00000000000306c3
Processor ID : 0x0000000000000001

Section 1 : x86/x64 Processor Specific
-------------------------------------... Read more

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Hi! So I have got 2 BSOD while playing. First one said whea uncorrectable error and other one said clock_watchdog_timeout. During that last BSOD it did not create a dumpfile because it stayed at 50% and I had to restart. I have attached logs to this post.

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The BSOD varies from time to time and is almost always WHEA UNCORRECTABLE and some referenced file (usually different, examples are intelppm.sys and netio.sys) I replaced my wife's motherboard with one from another machine that I had and did a clean install of a legitimate copy of Windows 10 Pro. It has been crashing ever since. Although mostly at random times and almost always within a half an hour of being booted, it can be guaranteed if I initiate any download through Steam (how odd, right?)

I have checked for unsigned drivers, driver conflicts, mismatches, and the like. I have checked for integrity with SFC /SCANNOW and run some diagnostics from the Windows Deployment Toolkit, all to no avail. I have attached a series of the logs as well. Any help would be greatly appreciated!!

This motherboard did work in other devices directly before being placed into this one, so the hardware seems to be functional.


The crashes are kinda all over the place what points to many problems from drivers to hardware.

STOP 0x124 Troubleshooting

Read carefully before proceeding.
If you're overclocking your system, revert back to stock clocks now.

Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test



Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.



Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.



Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
Short Drive Self TestShort genericLong generic
If the short generic fa... Read more

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I had to wipe the HDD (ST750LM022) of my HP Envy dv6 7250ca laptop, with the intention of loading my files back onto a fresh install of an up-to-date Windows 8.1 Pro 64bit. Before running the updates, I could restart without issue, but after installing the 55 updates and rebooting, it goes straight to automatic repair. If I then tell it to start up anyways, I get that it encountered "WHEA UNCORRECTABLE".
I tried the fixed posted here: http://windowsreport.com/fix-whea_uncorrectable_error-windows-8-1/
The results are that on the hard disk test I get the failure ID RLJBNF-6BB81L-QFPK0K-60WX03
The only thing I've done to that drive since wiping it was install Win 8.1 and the updates.
What's the source of the problem? What do I need to do?
Thank you

A:Updating Win 8.1 leads to WHEA Uncorrectable error

Please download and run SeatTools for Windows.
Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
Once the installation begins you will see an image similar to the one below.

1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.
2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
4.  A menu will open with options for the different scans, please click on Long Generic Test
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
6.  Post the results of the scan in your topic.
7.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

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Been having this a lot lately... no idea what may cause the error.
Files attached below
Thanks and, help please!

A:whea uncorrectable error (mega random)

Remove the pirated stuff before we can start troubleshooting.

We do not give support in any way regarding piracy
Forum rules

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

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Hi, today i turned my laptop on after 8h since the last startup and it didnt boot to windows but gave me BSOD with this information - WHEA, Uncorrectable Error, if u want to look it up on internet....

- Lenovo Thinkpad E531
- Windows 8
- x64 OS
- original windows installed - preinstalled, came with the laptop
- Intel Core i5 - 3230M CPU 2.6 GHz , 2.59GHz
- Nvidia Geforce GT 740M, Intel HD graphics 4000
- Power supply - Lenovo charger Input/Output :100-240V 1.5A / 20V 4.5A
Lenovo battery - 10.8V 4400mAh
More info in systeminfo.txt
- i have had laptop for almost a year (in november - 1 y)
- i once reinstalled OS because i had difficulties with hardisk half a year ago - i was stuck in automatic repair loop of death - solved it by reseting laptop to manufacturing state, since then laptop has worked fine
-i still have it on warranty, but im abroad and cant afford to send it 1400km back home...
- 1 week back i noticed, that my laptop doesnt boot correctly, it went like this - turned laptop on, Lenovo logo appeared, after that should have been Login screen, but instead there was black screen for over 10s, even 20seconds, moving with mouse and pressing spacebar often helped to decrease time for login screen to appear
- Also had problem with touchpad, left button didnt work properly and the movement was limited, 0 help from lenovo forums, i disabled the touchpad

---Couldnt run perfmom /report in cmd(even with admin rights) : error, an error occured while attempting to generate re... Read more




A fatal hardware error has occurred. This fatal error displays data from the Windows Hardware Error Architecture (WHEA).

If we run an !errrec on the 2nd parameter of the bug check (address of the WER structure) we get the following:


Section 2 : x86/x64 MCA
Descriptor @ fffffa80094ef138
Section @ fffffa80094ef2c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal

Error : DCACHEL2_DRD_ERR (Proc 3 Bank 5)
Status : 0xfe20000000041136
Address : 0x00000000abaaa980
Misc. : 0x00000030e3000086
L2 Cache data read error, specifically on processor #3 and cache bank #5.


3: kd> k
Child-SP RetAddr Call Site
fffff880`0328b868 fffff802`a4840965 nt!KeBugCheckEx
fffff880`0328b870 fffff802`a49dfbb3 hal!HalBugCheckSystem+0xf9
fffff880`0328b8b0 fffff802`a4840703 nt!WheaReportHwError+0x253
fffff880`0328b910 fffff802`a4840020 hal!HalpMcaReportError+0x53
fffff880`0328ba70 fffff802`a483ff1b hal!HalpMceHandlerCore+0xd4
fffff880`0328bac0 fffff802`a483fd78 hal!HalpMceHandler+0xe3
fffff880`0328bb00 fffff802`a4840f0f hal!HalpMceHandlerWithRendezvous+0xd4
fffff880`0328bb30 fffff802`a48d787b hal!HalHandleMcheck+0x40
fffff880`0328bb60 fffff802`a48d762e nt!KxMcheckAbort+0x7b
fffff880`0328... Read more

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Hello there. I've been having frequent BSOD's while both browsing, and gaming. It seems to be a hardware failure judging from the AMDAuthentic. Although I'm curious as to whether it's just the drivers. Any help would be appreciated. It happens more often when gaming, and my video card has overheated in the past, but at the time of most of my crashes the temp was in the 80's which is hot, but would normally run stable at that temp. The dump files refer to the processor being the problem though.

Attachment 53358

A:Frequent BSD: WHEA Uncorrectable Error, AMD Hardware

The WHEA Uncorrectable Error is a STOP 0x124 error (more info on that here: BSOD Index ). While it is most commonly a hardware problem, it's not always so.
First off, this is an error that's reported to the CPU - who, in turn, reports it to Windows (it's actually not blaming the CPU).

While temps in the 80's are hot, I wouldn't expect them to crash the system. I have to wonder about the method that you're measuring your temps - and the accuracy of the sensors. In the past I had a GPU running at 65?C that burned me severely. The sensor wasn't reading correctly and the temp was actually up around 100?C.

Your UEFI/BIOS dates from 2011. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the UEFI/BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one) - that is much more forgiving than the traditional (floppy drive) flash method.

You have a Linksys AE1200:. It's driver (AE1200w764.sys) dates from 2011:

I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep usi... Read more

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Hello, I am in desperate need of assistance. I have tried updating all drivers etc, (hoping I got the right ones), ran all windows updates, have replaced a CPU cooling fan and NorthBridge fan but I don't believe temperatures are my problem.

Am kind of a noob with Computers so please bear with me and I will try to do the checks you suggest if I can understand them.

I am hoping my computer information is in my sig but this is my first post here.

Here is my dump file. Thank you for your time.

EDIT: The boot failures from 11/29/2013 can be disregarded as I had a problem from disconnecting a second drive. Also, I refreshed Windows on 11/29 but now it says files are missing and I cannot complete the refresh without BSOD.

A:WHEA Uncorrectable Error, ntoskrnl.exe+5a440 Please Help?


Please post a "Speccy" snapshot of your system. Read this guide for step by step instructions - Publish a Snapshot using Speccy - Internet Applications Mini-Guides

Don't paste the output of "Speccy" here. What we need is the web link it displays.

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First of all, I am new here, so please do not jump down my throat if I do something wrong at first.

I have a Dell Inspirion 3531 with Windows 8.1. Windows 8.1 came installed on the laptop. I have had this computer for about 5 months, and ever since I got the laptop I have been getting what you all call the "BSOD" that says WHEA_UNCORRECTABLE_ERROR. Now, I know absolutely nothing about computers or how they work. Most of the solutions I have come across have been more frustrating than helpful because I have no idea what a motherboard is or what the bios are or anything like that. I'm hoping someone on here can give me an extremely dumbed down, step-by-step way to fix this issue.

The first time my laptop crashed was while I was watching Netflix. I was using the Netflix app I downloaded on the computer and I didn't really think anything of it. Then, this started happening more frequently and at the most inconvenient times, such as watching Netflix or doing homework. I called Dell and they didn't find any viruses on my laptop, but they did a factory reset. My laptop still crashed.

About a month ago I had one of my stepdad's friends look at my laptop to see if he could fix it. He didn't find any viruses or anything. One thing he did notice was that my laptop took awhile to start up and when it did (usually after crashing) it would have Windows updates. I changed the settings so I would have to update it manually thinking that would help, but it didn't. We refreshed th... Read more

A:Whea Uncorrectable Error while charging, netflix

Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

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Eight Forums: Blue Screen of Death (BSOD) Posting Instructions

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