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malware has encrypted files with CTB-Locker

Q: malware has encrypted files with CTB-Locker

The malware is gone when I set the pc back to a few days earlier, but all files stay encrypted to .rlwmnbe files. Changing the filename back to .pdf .doc or .jpg doesn't make them accessable again.
 
So the pc was set back to the infected state by making the systemrestore action undone.
I tried to run og3patcher but it couldn't find the virus/malware files to stop, I suppose because it is for a different malware/virus
 
The frst and addition logs are in the attachments.
I hope someone can help the files decrypt

RELEVANCY SCORE 200
Preferred Solution: malware has encrypted files with CTB-Locker

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: malware has encrypted files with CTB-Locker

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
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We need to see some information about what is happening in your machine. Please perform the following scan again: Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.FRST Download LinkWhen you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.Double click on the FRST icon and allow it to run. Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button. Notepad will open with the results. Post the new logs as explained in the prep guide. Close the program window, and delete the program from your desktop.As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

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RELEVANCY SCORE 98

Please see this topic for more information about CryptoLocker: http://www.bleepingcomputer.com/forums/t/506924/cryptolocker-hijack-program/A friends machine has been attacked by the Cypto Locker ransomware. The infection - and all traces - have been removed so there's no further danger of damage or infection. But his docs are still encrypted.... This has affected all .doc and .xls files in both the local user Docs and remote shared folders - essentially everything he's been working on for the last 10 years!   I've checked other posts regarding decryption ( http://www.bleepingcomputer.com/forums/t/494759/decrypt-protect-ransomware/ ) and tried the tools made by Fabian, but no luck. I have the following available for upload:The Crypto Locker registry entries (including the list of encrypted files)The main Crypto Locker executable - called {DAEB88E5-FA8E-E0D1-8FCD-AFD9DAE5ED25}.exe originally.Examples of the encrypted files that can be played with.Is there any way to decrypt the files or has he lost everything? He's using Windows XP Pro, and hopes someone can help.

A:Crypto Locker Malware Removed - Files Still Encrypted!

This is actually worse than I originally thought.... Crypto Locker has scanned the ENTIRE system, included remote shared folders, and 'encrypted' every file with standard Office extensions - including images!
 
Almost 3000 files in total.
 
All cannot be opened.
 
The malware actually had a countdown - which has now expired. We didn't want to pay the ransom anyway - for obvious reasons - but we are really in trouble.
 
Malware I can remove with 100% success, but this deliberate corruption of files is a real problem I'm helpless to deal with.

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RELEVANCY SCORE 84

Hello,
Yesterday as i was working on my machine, a windows 7 ultimate OS, 64 bit, all of a sudden i saw this dialog box stuff saying CBT locker, your files have been encrypted. When i checked i discovered virtually all my files have been encrypted.
 
I started looking for a solution to first of all remove the virus, cos i concluded it must be a virus. After careful search, i discovered that i can remove the menace from scheduler to stop it from running anytime i start my machine.
I also used Windows essential to scan and remove the malware.
 
Although after removing the stuff from the scheduler, the pop-up stopped and my system boots normally unlike yesterday when it pops up whenever i restart the computer. Now how do i know its finally out and how do i recover the encrypted files?
i need help urgently because it affected some very vital documents.
 
Thank you,
LearnerMachin

A:CBT Locker encrypted my Files

Greetings LearnerMachin and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter... Read more

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RELEVANCY SCORE 82.8

Hello, i have a problem with this locker
all my picture are crypted..and i can't get back
anyone here know to help me?
thank you
all my files have .kcpxpmm extension

A:Your personal files are encrypted by CTB-Locker

It looks like you are infected!   I will ask to have the post moved to Am I Infected.

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RELEVANCY SCORE 82.8

I was infected with the CTB locker. My IT cleaned my computer from it but my files on the computer are still encripted, or at least it looks like that.
I opened the http://w7yue5dc5amppggs.onion/ page with Tor Browser as I was instructed in the message received with the CTB locker and here got the option to decrypt 1 encryted file before I pay 2,5 Bitcoins to convince me that decrypt is working. So I have uploaded 1 file with the extension "ingoauj' (all my infected files have this extension) but I received the message that this file is not encryted. 
 
Is this possible? It says that is not encrypted but I cannot open it.
 
Could someone help me?

 

A:decrypt CTB locker encrypted files

The newest variants of CTB Locker typically encrypt all data files and rename them as a file with a 6-7 length extension with random characters. The newer variants also do not always leave a ransom note if the malware fails to change the background, like it generally does. Compounding matters, the newer CTB-Locker infection has been seen in combination with KEYHolder, Torrent Locker (fake Cryptolocker) or Cryptowall ransomware. Unfortunately, there is still no known method of decrypting your files without paying the ransom and with dual infections, that means paying both ransoms.A repository of all current knowledge regarding this infection is provided by Grinler (aka Lawrence Abrams), in this tutorial: CTB Locker and Critroni Ransomware Information Guide and FAQThere is also an ongoing discussion in this topic: CTB Locker or DecryptAllFiles.txt Encrypting Ransomware Support & Discussion. Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion.ThanksThe BC Staff

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RELEVANCY SCORE 82.8

My 11 year olds Compaq laptop running 8.1 has been infected by what I guess you'd call a ransom virus. The desktop screen has "Your personal files have been encrypted by CTB-Locker" running across the top and then instructions on how to pay before time runs out. Which it already has. We have none of the files backed up. The only files we are really concerned about retrieving are the photos which we can't access now. Is there any thing that can be done? I'd appreciate any help and advice that is offered. Thanks in advance.

A:personal files encrypted by CTB-Locker

A repository of all current knowledge regarding CTB Locker and Critroni Ransomware is provided by Grinler (aka Lawrence Abrams), in this topic: CTB Locker and Critroni Ransomware Information Guide and FAQReading that Guide will help you understand what CTB Locker (Critroni) does and provide information for how to deal with it. At this time there is no fix tool and no way to retrieve the private key that can be used to decrypt your files without paying the ransom.More information in these articles:New CTB-Locker campaign underway increased ransom timer and localization changesNew Critroni variant offers free test decryption and now uses CTB2 extensionAt this time there is no fix tool and unfortunately, still no known method to retrieve the private key that can be used to decrypt your files since there is no way to retrieve the private key that can be used to decrypt your files without paying the ransom. With dual infections, that means paying both ransoms.There is also an ongoing discussion in this topic: CTB Locker or DecryptAllFiles.txt Encrypting Ransomware Support & Discussion.Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that supporttopic discussion. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion...this topic is closed.ThanksThe BC Staff

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RELEVANCY SCORE 82

Dear Team,
 
                        Recently We have received mail from below person. After opening .scr file all my files are attacked with extension  .kcnhkok mainly txt, pdf, doc, xlsx, jpg, .pst , Asking to pay ransom. Kindly provide some solution as my important files nearly 30000 affected. 
 
           Kindly note upgrades.zip was virus file received in mail
 
From:
Louvenia Burnie ([email protected])
 
 
 Message [utf-8] ASCII UTF-8 Traditional Chinese (Big-5) Chinese (Simplified GB) CNS 11643 plane 1 CNS 11643 plane 2 CP 1250 (Windows Latin-2) CP 1251 (Windows Cyrillic) CP 1252 (Windows Latin-1) CP 1257 (Windows BalticRim) CP 1258 (Windows Vietnamese) CP 437 CP 850 (DOS Latin-1) CP 864 (DOS Arabic) CP 866 CP 874 EUC-JP EUC-KR EUC-TW Greek CCITT HZ ISO 2022-JP ("JIS") ISO 2022-KR ("KSC") ISO 5428 ISO 8859-1 (Latin-1) ISO 8859-2 (Latin-2) ISO 8859-3 (Latin-3) ISO 8859-4 (Latin-4) ISO 8859-5 (Cyrillic) ISO 8859-6 (arabic) ISO 8859-7 (Greek) ISO 8859-8 (Hebrew) ISO 8859-9 (Latin-5) ISO-8859-15 (Latin 9) KOI8-R Mac OS Arabic Mac OS Croatian Mac OS Cyrillic Mac OS Farsi Mac OS Greek Mac OS Hebrew Mac OS Icelandic Mac OS Latin-1&... Read more

A:All files encrypted to .kcnhkok extension by CTB Locker

Take a look into this discussion, it is about the infection you have.

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RELEVANCY SCORE 82

Dear All,
 
                     I am also effected with same problem till now no solution was done all trails I have made but no use.  I have shared file which i received in Mail. 

 
Decrypt All Files kcnhkok.txt (File)
 
 

Your documents, photos, databases and other important files have been encrypted
with strongest encryption and unique key, generated for this computer.
 
Private decryption key is stored on a secret Internet server and nobody can
decrypt your files until you pay and obtain the private key.
 
If you see the main locker window, follow the instructions on the locker.
Overwise, it's seems that you or your antivirus deleted the locker program.
Now you have the last chance to decrypt your files.
 
Open http://ohmva4gbywokzqso.onion.cab or http://ohmva4gbywokzqso.tor2web.org 
in your browser. They are public gates to the secret server. 
 
If you have problems with gates, use direct connection:
 
1. Download Tor Browser from http://torproject.org
 
2. In the Tor Browser open the http://ohmva4gbywokzqso.onion/
   Note that this server is available via Tor Browser only. 
   Retry in 1 hour if site is not reachable.
 
Copy and paste the following public key in the input form on server. Avoid missprints.
UK2YUKQ-5AKVE65-DV3NTPC-RJPVVNX-BTJYHKK-URPC466-HFFDFPW-EIYIFLN
GXVZHGU-U6YGT4N-J2K57T2-QKRT4VR-4QGOQV3-EGODXAG... Read more

A:files encrypted to .kcnhkok extension by CTB Locker

You have been advised what to do in this topic.Do not post attachments containing possible malware or links to malware related sites. You can submit a sample of an encrypted file here: http://www.bleepingcomputer.com/submit-malware.php?channel=3with a link to your topic.You can also submit samples of suspicious executables or any malware files that you suspect were involved in causing the infection.To avoid confusion, this topic is closed.

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RELEVANCY SCORE 81.2

So my mother in law called me over today to look at her computer. The Desktop shows the "Your personal files are encrypted by CTB-Locker". Sne told me that she can still browse the internet but she cannot open any files that are stored locally. She told me that this started appearing around January 24th and checking the properties of the DecryptAllFiles.BMP image in the documents folder confirms 1/24/15 as the date. I have heard really bad things about crypto-locker ransom ware but have no personal experience with this. Is there a way to fix this and get her files back or is she hosed?

A:Desktop displays "Your personal files are encrypted by CTB-Locker".

 
You can read this 
https://curah.microsoft.com/293812/decrypt-your-files-damaged-by-ctb-locker-virus
 
This is why I preach so much for people to back up there important docs and pics, it always seems to fall on deaf ears until there a victim
 
We can run Malwarebytes to remove it but i am afraid the files are gone unless she has backed them up to a thumb drive or external hard drive
 
 
Download Malwarebytes' Anti-Malware  to your desktop. 
 

 
Windows XP : Double click on the icon to run it.
Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

 
 

 
 

 
On the Dashboard click on Update Now
Go to the Setting Tab
Under Setting go to Detection and Protection
Under PUP and PUM make sure both are set to show Threat Detections as Malware
Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked<----------
Then on the Dashboard click on Scan
Make sure to select THREAT SCAN
Then click on Scan
When the scan is finished click on VIEW DETAILED LOG
When it opens click on COPY TO CLIPBOARD
Then paste the log back into this thread for review
Exit Malwarebytes

 
 
 
 
===============================================================
 
Please download aswMBR to your desktop.
 

 
Right click the aswMBR icon and select Run as Administrator
XP users just Double Click it to run
If i... Read more

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RELEVANCY SCORE 81.2

Hi,
how can I remove ctb-locker virus?
after that, how can I decrypt my all encrypted file?
Thanks so much
 

A:All files encrypted by ctb-locker and file extentions changed!!!

Hello ehsan_shafaghat and welcome to Bleeping Computer
Unfortunately at this time there is no way to retrieve the private key that can be used to decrypt your files without paying the ransom on the CTB Locker Site.
Please read this for more information.
 
Satchfan
 

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RELEVANCY SCORE 80.4

Help!  I'm not sure if I cleaned the virus.  I do know that I can't open Outlook. Some, not all but over 1/2 of my files will not open, documents, pictures, pdf's, etc.  I'm sure they have been encrypted.  I got the ransom screen.
 
I am trying to follow the directions on the preparation guide and I can't turn on my firewall.  Please try to help me.
 
Thanks,
Alissa
 
DS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16686  BrowserJavaVersion: 10.25.2
Run by Home Turf 2012 at 14:56:57 on 2013-09-17
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.9655.7287 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe ... Read more

A:Cyber Locker Ransom Ware (I think) tried to clean, files are encrypted

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/508146 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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RELEVANCY SCORE 80

Hi,
My Laptop Drive was encrypted with BIT Locker and my laptop is not booting.. I have the BIT Locker Key.
I am able to access my Drive via USB, however the  main partition is showing as unallocated, how can i recover my data from that unallocated partition.
Regards
Mohit

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RELEVANCY SCORE 78.4

Russian anti-virus company Doctor Web has released a free Dr.Web utility that decrypts files corrupted byAndroid.Locker.2.originransomware. Once an Android handheld is infected, the malicious program encrypts photos, documents, videos and other information stored on the SD card, locks the device's screen and demands a ransom to restore it to normal operation. To counter this threat, users of Dr.Web comprehensive protection software for Android can now request the utility from Doctor Web's technical support.

Discovered in May, the extortionist Android.Locker.2.origin poses extreme danger to user data. On an infected mobile device, the extortionist searches the available memory cards for files with the following extensions: .jpeg, .jpg, .png, .bmp, .gif, .pdf, .doc, .docx, .txt, .avi, .mkv, and .3gp. It encrypts the files and adds the extension .enc to the filenames. Then the mobile device's screen is locked, and a message is displayed that accuses the user of distributing adult content and demands a ransom to unlock the device. To enhance the effect, the extortionist can also add a photo of the user, made with the handheld's front camera, to the ransom demand message.


After thoroughly examining the ransomware, Doctor Web designed a special utility that will most likely decrypt files corrupted by the malicious application, making it unnecessary for users to pay a ransom.

The utility scans the available SD card for encrypted files and attempts to r... Read more

A:Free Dr.Web utility restores files encrypted by Android.Locker.2.origin ransomware

Thank you Petrovic
 

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RELEVANCY SCORE 66.4

today I install partition magic after that I run the program it asked me my hard drive have some error need to repair I press ok. after that my 2 drive is is gone. but still the drive have all files. and I do nothing. when I install partition assistant software I can see my 2 drives.how can I get back those drive???? please help

here is screenshot

A:how do i recover lostedbit-locker encrypted partition ??

I do not know if this applies to your situation but here is a website I found. Read it all before deciding to do it.

How to recover data from a deleted, BitLocker enabled partition? | Norman Bauer

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RELEVANCY SCORE 66.4

I may need some help
See, my little brother accidentally formatted an encrypted partition of my HDD (Disk drive D: 100 GB to be exact) which contained really important data that I need back! It had all of my photographs from the past 5 years (which I was too lazy to back up on cloud storage).
Would this help me recover the lost data? I do have the password and the recovery key. I hope this works

A:Accidentally Formatted Bit-Locker Encrypted Drive!

Hello Riley, and welcome to Eight Forums.

Since it was formatted and not just deleted, it may not be as recoverable. Especially since it was encrypted with BitLocker. You might see if you may be able to recovery the partition using the method in the tutorial below.

Partition - Recover Deleted Partitions in Windows

Hope this helps,
Shawn

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RELEVANCY SCORE 66.4

Hello honored to join you all.
Does any one have a solution to the Crypto locker encrypted file recovery. a friend was hit by this virus and all data locked up. he has no current backups. need help.

Isaac
 

A:Crypto locker encrypted file recovery

Hello and welcome

Here are two links with information concerning this infection:

cryptolocker-ransomware-information

decryption-keys-are-now-freely-available-for-victims-of-cryptolocker

At this time most users are not able to recover.
 

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RELEVANCY SCORE 65.6

Hello,
Could you please help me to solve the problem i faced recently. Let me explain you what happened in detail.
Initially I had 2TB Seagate Expansion Desk HDD, partitioned into 500GB, 13GB, 293GB, all three Bitlocker encrypted and 1 more 500GB unencrypted partition, the rest of the space was unallocated. Few days ago, by mistake, while I was creating Windows Recovery
Disk chose the wrong drive letter and ended up whole partitions above deleted. Here?s what I have in HDD now: 32GB Windows 8 Recovery partition and 1831GB unallocated space. After that I haven?t made any changes to the drive. I was able to restore the data
from the last unencrypted part by using Getdataback SW but with no luck in my Bitlocker encrypted partitions. I would appreciate any advice to restore the bitlockerencrypted partitions as I have the password and recovery keys to decrypt and retrieve my data
back.

Softwares I have: Recuva. Handy Recovery. R-Studio. Getdataback. M3 Bitlocker Recovery. Starus Partition Recovery. TestDisk

I can provide the snapshots of the results from recovery softwares should you need them. Thank you very much!

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RELEVANCY SCORE 65.6

Hi all,

I'm using Windows 8, but i'm almost sure that my question applies to Windows 7 as well - but I'd be happy to move my post to the Windows 8 forum if needed .

I just started using Bit Locker to encrypt my two non-system hard drives. Everything works fine, but after windows boots, many of my shortcuts and program settings won't load until I've unlocked the drives. It's a pain to have to individually unlock them, and I'm worried that some of the programs that start at windows boot might become confused since they can't access certain files and directories when they're first run.

I'd like to setup windows to prompt me for the pass phrase for these two drives at boot up. I plan to encrypt my system partition as well, and all three will have the same password.

Is there a way to enter a single password will unlock all of my drives at start up? If not, can I set it up to prompt me for the three (identical) passwords automatically at boot time?

I'd greatly appreciate your help and suggestions

richardisaac

A:Unlocking Non-System Bit locker Encrypted Drives at Start up

Hello Richard, and welcome to Seven Forums.

To be able to automatically unlock fixed data drives, the drive that Windows is installed on must also be encrypted by BitLocker.

Afterwards, you should be able to pick up at step 10 in the tutorial below to right click on the BitLocker HDD, click on Manage BitLocker, and select the Automatically unlock this drive on this computer option to do so.

BitLocker Drive Encryption - Internal Data Hard Drives - Turn On or Off



Hope this helps,
Shawn

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RELEVANCY SCORE 64.8

Hi

I hope this is an appropriate request for this forum.

For some time I have been using Outlook 2010 with the pst files stored on a separate Data drive (internal). It has worked fine up until now.

Now, after becoming more security aware I have decided to create a Folderlock encrypted folder on that data drive for my sensitive data, which includes my Outlook data files (pst files).

When I sign into windows I then unlock the data locker which creates itself as a virtual drive. All my software seems fine with this except Outlook which opens the data files, that is the emails and my contacts lists are shown, but Outlook then complains that it can't get access to the pst file when I try to do a send & receive.

Outlook is directed to the correct drive/pst file.

Any help greatly appreciated.

Thanks

A:Outlook 2010 storing pst file in encrypted locker problem

Encrypted folder looks like a single encrypted 'file' to the os. The OS will not open or read attributes in an encrypted location. Thus Outlook cannot determine your .pst any longer.

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RELEVANCY SCORE 64.8

A malwareware program hit my computer and encrypted alot of files. The malware has been removed. Is there a way to unencrypt the files. I used Shadow Explorer and was able to recover some of the files on C drive. The program would not show the E Drive at all and the files there are still encrypted. This malware also hit all my Windows Live Emails.

A:Encrypted Files by malware

What type of crypto ransomware are you dealing with? Are there any file extensions appended to your files...such as .ecc, .CTBL, .CTB2, .XTBL or 6-7 length extension consisting of random characters?Did you find any ransom note? These infections are created to alert victims that their data has been encrypted and demand a ransom payment. Check your documents folder for an image the malware typically uses for the background note. Check the C:\ProgramData (or C:\Documents and Settings\All Users\Application Data) for a random named .html, .txt, .png, .bmp, .url file.These are some examples.DECRYPT_INSTRUCTION.TXT, DECRYPT_INSTRUCTION.HTML, DECRYPT_INSTRUCTION.URLHELP_DECRYPT.TXT, HELP_DECRYPT.HTML, HELP_DECRYPT.URL, HELP_DECRYPT.PNGHELP_TO_DECRYPT_YOUR_FILES.bmp, HELP_TO_DECRYPT_YOUR_FILES.txtRECOVERY_KEY.txtDoes it look like one of these or something else...?* PClock (WinCL variant)* PClock (newer Windsk variant)* TeslaCrypt* CryptoWall* TorrentLocker* CryptoFortress* CTB-Locker* KEYHolderIf the ransomware does not look like any of those in the above links...reading through the following information may assist with identifying the crypto malware infection you are dealing with.List of BC Crypto malware Information Guides, FAQs, news, support and discussion topicsOnce you have identified which particular ransomware you are dealing with, we can direct you to the appropriate discussion topic for further assistance.

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RELEVANCY SCORE 64.8

A guy just called for help. His office asst ended the day by downloading some "free" stuff and when the computer (with XP) was booted the next day, his files suddenly appear to be encrypted (names in blue text) and he cannot open them (access denied). Talking ownership did not help. What can he do? (He has not yet taken the computer to anyone to see just what malware may be on it.)
 

A:files encrypted - malware?

Can we get a HijackThis log?

Please download and install HijackThis.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything.​
 

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RELEVANCY SCORE 64.4

Please help, I can't access any of my photo's or Word documents.

Supposedly all of my files have been encrypted with RSA-2048 using Cryptowall and I can pay $500 in Bitcoins to have them restored. Can anything be done?

Thank you in advance for your help!

My Hijackthis.log;

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:53:09 AM, on 6/1/2014
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16545)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\Sharon\AppData\Roaming\Yszezaxu\geepm.exe
C:\Program Files\Constant Guard Protection Suite\IDVault.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Fi... Read more

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RELEVANCY SCORE 64.4

Couple of days ago I thought I would back up all my pictures videos and songs onto an external hard drive...I thought I'd just check a few pictures for some unknown reason first, when I did windows photo viewer said
WINDOWS PHOTO VIEWR CAN'T OPEN THIS PICTURE BECAUSE EITHER IT DOESN'T SUPPORT THIS FILE FORMAT OR YOU DOMT HAVE THE LATEST UPDATES TO PHOTO VIEWER.

I spent ages trying to open the pictures in paint and other apps but nothing worked.....then...
I noticed a document on my desktop like a notepad...it said WARNING so I opened it, that's when I realised what happens....it said all my files have been encrypted and pay ?100 and we will encrypt etc etc, all word docs, music, vids , pics all don't open, either states the above or that the file is corrupt.

I know this is a virus/ scam but what can I do, I have years and years worth of work on there, I don't care about the rest but its the family pics that mean so much to me.

I know I should have backed everything up but it's too late now.

I would really appreciate any help, I have windows 7 on my

my pc boots up just fine, can access everything and Internet, just can't view files....have tried anti virus scans but no luck
Please help!!!

Thank you so much.

A:ALL my files have been encrypted -ransom malware I think

I have run toss killer and it found
Unsigned file
Service:IBUPdaterService
I put it into quarantine? Is that correct or do I delete?

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RELEVANCY SCORE 63.6

Couple of days ago I thought I would back up all my pictures videos and songs onto an external hard drive...I thought I'd just check a few pictures for some unknown reason first, when I did windows photo viewer said
WINDOWS PHOTO VIEWR CAN'T OPEN THIS PICTURE BECAUSE EITHER IT DOESN'T SUPPORT THIS FILE FORMAT OR YOU DOMT HAVE THE LATEST UPDATES TO PHOTO VIEWER.

I spent ages trying to open the pictures in paint and other apps but nothing worked.....then...
I noticed a document on my desktop like a notepad...it said WARNING so I opened it, that's when I realised what happens....it said all my files have been encrypted and pay ?100 and we will encrypt etc etc, all word docs, music, vids , pics all don't open, either states the above or that the file is corrupt.

I know this is a virus/ scam but what can I do, I have years and years worth of work on there, I don't care about the rest but its the family pics that mean so much to me.

I know I should have backed everything up but it's too late now.

I would really appreciate any help, I have windows 7 on my

my pc boots up just fine, can access everything and Internet, just can't view files....have tried anti virus scans but no luck
Please help!!!

Thank you so much.

A:All my files have been encrypted by a virus! Ransom malware I think

~~~~~~~~~~~~~DDS LOG~~~~~~~~~~~~~~~~~~~

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.11.2
Run by Imran at 21:04:02 on 2013-01-21
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.44.1033.18.1918.1059 [GMT 0:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C}
SP: Microsoft Security Essentials *Enabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Microsof... Read more

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RELEVANCY SCORE 63.6

Hello! My friend has a Windows XP Computer that has been infected with malware. Brought it over to me as he didn't know where to go (not too technical or patient). It looks like all his documents now have the .ecc extension, last modify date on these files is 2/24/15. Looks like he was running MSE, which is disabled now, and part of his own troubleshooting steps involved installing AVG to try to remove it....  Looking through the AVG logs, the thread it identified was:Trojan Horse MSIL7.WDF . I also see Malwarebytes on his computer, and when I try running it from the Administrator account (which is the only account I have logged into so far, there is another account or two) I get the following error:"Windows cannot open this program because it has been prevented by a software restriction policy." I have not yet connected his computer to a network yet as I don't want to make things worse if possible, although if you think it would help I can certainly do so. I do have other computers available (am typing form my own computer right now) I ran FRST off a flash drive, and have included the information as requested. Thank you for all your help and for taking the time to look at this!  frst.tx:Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 11-03-2015Ran by Administrator (administrator) on NICK on 14-03-2015 13:06:51Running from F:\Loaded Profiles: michelle coe & Administrator (Available profiles: michelle co... Read more

A:Encrypted files (.ecc), malware removal help needed

Greetings sportsfroma2 and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter ... Read more

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RELEVANCY SCORE 62.8

My computer was infected with the PCEU/Metropolitan Police/UKASH ransomware virus. The computer was locked and I could not re-boot in safe mode with or without networking. I tried booting with a Hitman Pro rescue program on a USB stick. This was successful, but after detecting Malware, the program reported that it had failed to delete the infected files, and a re-boot showed that the malware had not been removed. I then booted from an Anvisoft rescue program which gave me back control of my PC. I then ran a system restore and after that was able to boot normally. I checked the computer with Anvisoft, Hitman Pro, Malwarebytes Anti-Malware and Comodo and after detecting further infected files, I got "no infections" messages form all of them.

This happened over a period of about 24 hours, and it seems that before I managed to get rid of it, the malware was busily encrypting files. It has now encrypted all files in all personal folders for all users. A file called WARNING_ATTENTION.txt was left on my desktop with the following text:

=======================================================================

Warning! Files on your hard drives were encrypted.
In a case you want get your data unencrypted, you will need to purchase 100 pounds Ukash voucher and send to our e-mail the unique 19 digit number of voucher.
An e-mail must be sent as wtitten below. All letters that did not fit the form will be ignored.
You will recieve an e-mail with an instruction how to decry... Read more

A:PCEU Met Police Ukash malware encrypted files

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/482279 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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RELEVANCY SCORE 61.6

Hello everyone here
Seem like I am and idiot to it's seem funny it's like lock the door and then throw the key to that room.
I was wondering whether how can I open certificate.ptx file if it's already encrypted. I suddenly found a video on youtube
about encryption thing that can be done by CMD i have no idea what is about just try and follow it i'm not really know
that all the files that save on my desktop are being encrypted automatically. I saw windows asked to save the certificate then I save it on my desktop later on my PC error so I move all my files on desktop to external drive and do Windows reset tool completely
reset. And I've just noticed I can open all my files which I back up :/
Please if somebody have solution please let's me know. Now i'm stuck with all my files like 120Gb :/
Regard,
Sela 

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RELEVANCY SCORE 59.2

I know I have been hit by CryptoWall. I do however seem to see something that I have heard shouldn't be the case. I am hoping that this is a good sign. I have files that are duplicated but it seems that the original file is still there. ex.
 
Kidz Club.jpg   
 
AND
 
Kidz Club.jpg.5aa
 
Problem remains the same both files are encrypted. Didn't know If this has been reflected in other forums and is something that is recoverable.
 
A response would be appreciated
 
Thanks for all you guys do.

A:Files encrypted but both regular and encrypted files remain.

A repository of all current knowledge regarding CryptoWall is provided by Grinler (aka Lawrence Abrams), in this tutorial: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQReading that Guide will help you understand what CryptoDefense does and provide information for how to deal with it and possibly decrypt/recover your files. At this time there is no fix tool for CryptoWall.There is also a lengthy ongoing discussion in this topic: CryptoWall - new variant of CryptoDefense. Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion....from the above topic.CryptoWall victims,If you are thinking about paying the ransom, have decided to pay, or want to help test a few things for me, Please email me at [email protected] or PM me first.There may be other options for you, or can receive assistance with the infection.Nathan (DecrypterFixer), Security Colleague Post #273ThanksThe BC StaffNote: Although this infection has numerous similarities to CryptoLocker and CryptorBit, there is no evidence that they are related other than that they do the same thing.

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RELEVANCY SCORE 52.8

Okay, so not long ago, I was using the HTG Locker thing made with code. (Not a computer expert I know) Heres the code for reference.
cls 
@ECHO OFF 
title Folder Private 
if EXIST "HTG Locker" goto UNLOCK 
if NOT EXIST Private goto MDLOCKER 
:CONFIRM 
echo Are you sure you want to lock the folder(Y/N) 
set/p "cho=>" 
if %cho%==Y goto LOCK 
if %cho%==y goto LOCK 
if %cho%==n goto END 
if %cho%==N goto END 
echo Invalid choice. 
goto CONFIRM 
:LOCK 
ren Private "HTG Locker" 
attrib +h +s "HTG Locker" 
echo Folder locked 
goto End 
:UNLOCK 
echo Enter password to unlock folder 
set/p "pass=>" 
if NOT %pass%== PASSWORD_GOES_HERE goto FAIL 
attrib -h -s "HTG Locker" 
ren "HTG Locker" Private 
echo Folder Unlocked successfully 
goto End 
:FAIL 
echo Invalid password 
goto end 
:MDLOCKER 
md Private 
echo Private created successfully 
goto End 
:End
Anywho, I had lots of photos and videos of my recently deceased mother in there, and I remember opening it one day and instead of the 'Private' folder coming up, one called 'HTG Locker' came up instead, and it took away all the files that were in the folder, so now I am left with nothing. I closed the locker, opened it up again and it was all gone. Are there anyways I can retrieve these files, that isn't system restore,  I don't have a restore point long enoug... Read more

A:HTG Locker bat files gone?

Hi to BleepingComputer,
 
 
Based on the batch file it only plays with the Hidden attribute of fodlers and the fact that windows by default is set to not show hidden files/folders so it doesn't do a very god job on protecting the files!
 
Follow this guide http://www.bleepingcomputer.com/tutorials/show-hidden-files-in-windows-7/ to adjust windows to show the hidden files/folders and you should see the folder HTG Locker if not deleted!

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RELEVANCY SCORE 51.6

OS: XP

Using Folder Locker 5.7.0 for about a month...

It had been working fine...

I had just been putting personal stuff in the Locker folder....

Decided to do the right click..."Lock this folder'...

I put the "My Stuff" folder in the original My Documents folder...

I right clicked...locked the folder and reopened it several times....

Shut down....

Next time I restarted....

The "My Stuff" folder was gone.....

Folder Lock 5.7 locks and unlocks fine...

Just things pertaining to me were in there....

That was 2 days ago...

Have done numerous searches for the files and file types...

Nothing.....

Does anyone think I could use Undelete or another recovery program with luck...???

Any help appreciated...


Thanks..

Tony

A:Folder Locker lost my files

wewew

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RELEVANCY SCORE 51.2

I followed this tutorial perfectly: https://www.youtube.com/watch?v=AnwrFNd1Gp0 to make a locked password folder. Then I cuted and pasted all my important files to the private folder. Now when I go to the folder, all files are gone, I can't see them. The size of the folder seems to be 0 byte. What shall I do? I would really appriciate your help because those files mean a lot to me!
 

A:locker.bat windows 8 lost files missing

I learned a long, long time ago that copy (copy and paste) and check the destination before deleting the original is a whole lot safer than moving (cut and past). If the files are important you have at least one other copy somewhere, right?

I'm not into watching YouTube videos (unless, of course, it's a cat on a treadmill) so maybe you could explain what you were trying to do and what you actually did?

Whatever it was, you may be able to recover at least some of the files with data recovery software. I've used Recuva Portable and Restoration.exe.

P.S. - after copying, or moving if you must, it's good practice to see if that worked as desired before repeating with other files.
 

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RELEVANCY SCORE 51.2

I followed this tutorial perfectly: to make a locked password folder. Then I cuted and pasted all my important files to the private folder. Now when I go to the folder, all files are gone, I can't see them. The size of the folder seems to be 0 byte. What shall I do? I would really appriciate your help because those files mean a lot to me!

A:locker.bat windows 8 lost missing files

Try using Recuva.

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RELEVANCY SCORE 51.2

Oops Sorry posted in the other forum as well..
 
Infected with Crypt Locker..
Ran Malware Bytes..
Not sure if it has completely removed it..
Alot of my files are encrypted!! Super important and they really need to be decrypted.
Would appreciate some help..
Thanks!
 
Here is the log..

A:Infected with Crypt Locker..Files Locked..Need Help!

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/526517 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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RELEVANCY SCORE 50.8

Hello,

I am a technology consultant helping my client with a very infected pc- I have full remote access to the box and he is available if I have to run something on the box with no network.

His pc became infected with some ransomware scam - the main txt file reads:
 

Your documents, photos, databases and other important files have been encrypted
with strongest encryption and unique key, generated for this computer.

Private decryption key is stored on a secret Internet server and nobody can
decrypt your files until you pay and obtain the private key.

If you see the main locker window, follow the instructions on the locker.
Overwise, it's seems that you or your antivirus deleted the locker program.
Now you have the last chance to decrypt your files.

Open http://43qzvceo6ondd6wt.onion.cab or http://43qzvceo6ondd6wt.tor2web.org 
in your browser. They are public gates to the secret server. 

If you have problems with gates, use direct connection:

1. Download Tor Browser from http://torproject.org

2. In the Tor Browser open the http://43qzvceo6ondd6wt.onion/
Note that this server is available via Tor Browser only. 
Retry in 1 hour if site is not reachable.

Copy and paste the following public key in the input form on server. Avoid missprints.
6K4VBU7-5F45EMO-RDHIDWD-2NUDTWJ-FFZEMGH-2XN24LO-ST2ZTV3-HN2YDM2
UUA2W7C-S6WQGQY-CDANXRT-IHHNKUD-P7GTI7D-TWP3L2M-23R4NW4-TAYTSBX
UAR6HNU-J55JLSN-BAJ6CI3-TOIORZV-XM373T2-SMFTJ7E-HSECWDG-TR22W... Read more

A:Help! Hijacked Files Encrypted - all files renamed with .askyneh (ransomware sca

Hi there,
It appears that you have been infected with CTB-Locker - and unforunately it is a very real ransomware.
Please read below for more information.

The newest variants of CTB-Locker typically encrypt all data files and rename them as a file with a 6-7 length extension with random characters. The newer variants also do not always leave a ransom note if the malware fails to change the background, like it generally does. Compounding matters, the newer CTB-Locker infection has been seen in combination with KEYHolder, TorrentLocker (fake Cryptolocker) or CryptoWall ransomware. Unfortunately, there is still no known method of decrypting your files without paying the ransom and with dual infections, that means paying both ransoms.
A repository of all current knowledge regarding this infection is provided by Grinler (aka Lawrence Abrams), in this tutorial: CTB Locker and Critroni Ransomware Information Guide and FAQ
There is also an ongoing discussion in this topic: CTB Locker or DecryptAllFiles.txt Encrypting Ransomware Support & Discussion.

If you have any questions, it is best that you post in the discussion topic mentioned above.
To avoid confusion I have asked a Moderator to close this topic. Good luck.
Regards,
Alex

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RELEVANCY SCORE 50.8

Hey Everyone,

I am having a huge issue at the moment where our shared files are being encrypted by a virus/trojan. This incident started this morning and was discovered in the afternoon but unfortunately most of the files (around 20-40 GB) were encrypted by this virus. The infected files are Pictures, Excels, Words and PDFs and the processes that likely were responsible for the encryption were shutdown and moved to a temporary folder.

The suspicious processes that were running were:
hovynqoruhup.exe
ynecyc.exe
heap.exe
Heogbawcyhobbb.exe

Using ESET Anti-Virus, they are identified as:
Kryptik.BORN
Kryptik.UDL
Kryptik.BOSI

My question is - how can get my files back?? (I do have some copies of the original files before encryption)
- Are there decrypters out there for these viruses?

I believe this is something that many of you guys here have seen and experienced, if you could share your solutions I would very much appreciated.

Thanks!

-T

A:Files Encrypted by Trojan/Virtus, Looking for ways to decrypt files

Hello and Welcome to TSF.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

Unfortunately, at this time there is no way to decrypt those files without paying the ransom.

To prevent more files from being encrypted, disconnect the infected computer from the internet.

If you haven't already, when you disconnect you may be presented with a screen from the malware writers telling you to pay to get your files decrypted.

Do not run any malware removal tools unless asked by me.

We may be able to recover some or all files from your Shadow Volume Copies, unless the infection has already deleted them.

Do you have another machine that you can use to download the tools to USB drive and transfer them to the desktop of the infected computer?

If so, we want all our members to perform the steps outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, you shall have a proper set of logs. Please post/attach the logs in your next reply.

If you have trouble with one of the steps... Read more

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RELEVANCY SCORE 50.4

Hi,
 
My personal files & folders have been encrypted with CTB-locker virus last week, and later the virus was removed, system was formatted completely and the backup was taken is there in my system now.
But, now I am unable to open the files. I heard it is a ransomware demands money.
 
Is there any possibility to view the files now or use the files....
 
Your time & effort in this will be very much appreciated.
 
Rgds
Selvi

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RELEVANCY SCORE 50.4

Hello,
System is a Toshiba Satellite L755-S5353 Windows 7 Home Premium 64-bit. Intel Pentium CPU B950 @ 2.10GHz 4GB RAM.

This laptop came into my shop with the FBI screen. After making full backup and scanning with Malwarebytes, Superantispyware, and Symantec Endpoint Protection on my "Server" I was able to actually use the laptop again. But when i go into my documents everything has a .html file extension.

If it is a word document, the file looks like this: "xxxx.docx.html." When I try to open the file it opens up Internet Explorer with a Decrypt Protect screen. Which I know is fake because it is asking me to pay a fee. The link it opens is http://mblblock.in/index.php. I tried to remove the extension but when i try to open the doc or jpeg is says it is corrupted.
Also ran rkill which found nothing. The Antivirus on the machine is McAffee.
I have looked at the backup i made before i did anything and still can open those files from the backup.

I completely reloaded the machine because my customer was in need of the computer. I do have a full backup and still have access the files I want to get back.

Any help would be appreciated!

Mitchell
 

A:Ransomware encrypted my files. All files have .html extension

decmblblock.exe Download Link!!!! This tool fixed the problem!!!

I downloaded the tool and ran it. I removed all the folders it wanted to search except the external i have the back up on. Took around 30 minutes to complete and could view those files again. All word docs, jpegs, and audio files work again.

I notice now i have duplicates of all files. One with the file extension .html(BAD) and one with the actual file extension(GOOD). Now all i have to do is delete the bad files and everything will look like normal again.
:NOTE:

I ran this tool from MY computer. I plugged the backup drive into my computer via USB Adapter
 

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RELEVANCY SCORE 50.4

Hello,
System is a Toshiba Satellite L755-S5353 Windows 7 Home Premium 64-bit. Intel Pentium CPU B950 @ 2.10GHz 4GB RAM.

This laptop came into my shop with the FBI screen. After making full backup and scanning with Malwarebytes, Superantispyware, and Symantec Endpoint Protection on my "Server" I was able to actually use the laptop again. But when i go into my documents everything has a .html file extension.

If it is a word document, the file looks like this: "xxxx.docx.html." When I try to open the file it opens up Internet Explorer with a Decrypt Protect screen. Which I know is fake because it is asking me to pay a fee. The link it opens is http://mblblock.in/index.php. I tried to remove the extension but when i try to open the doc or jpeg is says it is corrupted.
Also ran rkill which found nothing. The Antivirus on the machine is McAffee.
I have looked at the backup i made before i did anything and still can open those files from the backup.

I completely reloaded the machine because my customer was in need of the computer. I do have a full backup and still have access the files I want to get back.

Any help would be appreciated!

Mitchell

A:Ransomware encrypted my files. All files have .html extension

You need a cryptography specialist! never had a ransomeware case before. Looks like a real mean piece of malware! Encrypting all your docs and wont give them back untill you pay...

It's ruder than hard disk failure!

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RELEVANCY SCORE 50

recovered bit locker drive using repair-bde but some media files are not accessible. files are showing in drive but i cant open them.
i used recovery key to repair-bde and its completed 100% but files are corrupted what to do please help me

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RELEVANCY SCORE 49.6

Slightly off topic - I'm running Win10 on a NTFS formatted disk and have another sata connected hd that I use for backup (this backup hd is also formatted NTFS). If I were to open one of these encryption malware emails and it (virtually instantly) encrypted my hd would my 2nd sata connected hd also be in danger or is it just the hd the email client resides on that is encrypted?

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RELEVANCY SCORE 49.6

Hi,
 
My company has contracted a ransomware on a computer that was attached to a virtual drive on a server. Although the server couldn't get infected, its virtual drive files (which is a repository) got encrypted.
 
Since I have a couple of files that I had backed up and therefore have the original copies, does a program exist whereby I could load the original file and the encypted file and the program deduces the private key so that it can decrypt the rest of the files?
 
I do not need to remove the malware since I have already done so myself.
 
Thank you,
 
Immortali

A:Retrieve encrypted files if have some original files

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RELEVANCY SCORE 48.8

Hide File or Folder
Make your file or folder invisible

Add a Permission
Add a permission to your file, like Lock, Read Only, Hide and Lock, so they would not be modified, copied or removed

Password-Protect
Set a password to a file or folder so only user with the valid password can access to it
This software does not encrypt files or folder.

DOWNLOAD LINK

http://www.softpedia.com/get/Security/Encrypting/Anvi-Folder-Locker.shtml
http://www.anvisoft.com/folder-locker.html
















Password protected files/folders will be allowed to access only when assigned password is entered
Hidden files/folders will become invisible and cannot be accessed
Locked files/folders will be visible but it cannot be accessed
Read Only files/folders can be accessed as read only mode. It cannot be modified or deleted.


 

A:Anvi Folder Locker Free : Hide/Lock/Protect files and folders

Part of me sees the benefits, and the inexperienced side doesn't. Outside sources would not be able to modify a file, right? Would that protect it from PUPs or add-on malware items?
 

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RELEVANCY SCORE 48.4

Hello,
I am having an issue where my whole my documents folder is encrypted and I cannot decrypt it. I did not encrypt it in the first place so I am suspicious of some sort of malware.

When I try to open the files or uncheck encrypted file it says access denied.

Any ideas or help would be great.

Thanks!

A:HJT log, malware encrypted my documents folder

Hello, zmanzbo
Welcome to TSF

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:In the meantime, please refrain from making any changes to your computer.
Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
Finally, please reply using the button in the lower left hand corner of your screen.
Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" .

We need to create an OTViewIt ReportPlease download OTViewIt by OldTimer.
Save it to your desktop.
Double click on the icon on your desktop.
Click the "Scan All Users" checkbox.
Push the button.
Two reports will open, copy and paste them... Read more

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RELEVANCY SCORE 48.4

Yesterday my computer was encrypted with Malware. What a wonderful way to have your day end. I was infected with SMART HDD.

Since I work for a financial company, all of our hard drives are encrypted using bit locker. I have attempted to boot from the bit defender rescue cd, and it is unable to scan the drive because it does not have access to the drive. How can I either boot from a CD or scan from an external laptop with the HDD being encrypted? I have a thumb drive with the key on it, but not sure how to unlock the drive without it booting up.

I have already attemtpted to boot up in safe mode, but the bug is blocking me from doing anythnig in safe mode as well. It appears that all of the files are gone, and there is nothing that shows up under the start menu except for shut down and restart.

Thanks in advnace for your help.

~Thomas

A:Removing a Malware from an encrypted drive

Greetings ThomasDG and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you!===================================================Ground Rules:First, I would also like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance. Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me about it.
When you post your reply, do not use the bu... Read more

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RELEVANCY SCORE 48

Whats up everyone,

Basically I had a folder encrypted with alot of files that I had on my machine. Well I decided for format so I moved that folder along with some other files on another partition and I re-installed windows. Now when I try to access the files I get an access denied error. Is there ANY way I can gain access to my files again?

Thanks in advance!!

-Jimmy
 

A:Encrypted Files

No. The encryption key has been lost. Kiss them good-bye.

You might take a look at this:

EFS, Credentials, and Private Keys from Certificates Are Unavailable After a Password Is Reset
Or this:

Methods for Recovering Encrypted Data Files

"If you do not have the required items or information specified for the preceding recovery solutions, the data is permanently encrypted, and cannot be recovered."
 

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RELEVANCY SCORE 48

Recently some damage happened to a user account with lots of encrypted files (virus or something), and now the files aren't accessible, even with that account (which is the original account that encrypted the files in the first place). When trying to decrypt the files, all I get is 'access denied'.

There is a program, 'Advanced EFS data recovery' by Elcomsoft, which can recover the files, however it costs an arm and a leg and I'm wondering, if that program can recover the files then surely why can't I?

The program searched for a 'certificate' (it scanned the whole drive) with which to decrypt the data, I'm wondering, once I have this certificate to hand how I can decrypt the data manually with it?

This data is very important so any help is much appreciated.

Thanks in advance

A:Encrypted files

You mean you'd created a 'certificate' to encrypt your files, then never backed it up on a usb stick drive...

On the first crash/damage, you couldn't recover those files unless taking back the certificate.

If you are on 7 Ultimate you can use that EFS Application Tab:

-Encrypt or Decrypt a Folder or File - Vista Forums

-Encrypted File System (EFS) Certificate Backup - Vista Forums

-Encrypted File System (EFS) Certificate Restore - Vista Forums

Those tutorials might give you an hand...

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