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Windows Update Restart Loop

Q: Windows Update Restart Loop

I work for a library university. We have a couple hundred computers running Windows 7 Enterprise 64 bit and over the past month or two we have seen a handful of computers that get caught in a loop of requiring a reboot to install updates. There seems to be nothing related to the computers that have this problem. Screenshots follow:

After a restart we get the same thing. It doesn't even seem to even try and process any updates as it boots up and we cannot search for new updates at all when this happens.

When we check the history of updates we see this weird one:

I don't know why Windows 7 is trying to download and process the November upgrade for Windows 10. I thought that Enterprise versions of Windows were unable to upgrade to 10 via Windows Update. (We don't want to do this anyway. When we move to 10 we will make a new image at that point.) There is no way that I can find to delete or disable this update. We only ever see this problem once this has already failed and none of the other computers that don't have this problem ever see this update.

On a number of these computers where we see this problem it seems to resolve itself. Within a couple of hours or the next day the computer is just fine and there is no listed record of this update even attempting to install. There are a handful of computers that did not just fix themselves. We re-image these and this fixes the problem, but I'd like to see if anyone else has seen this and possibly has an easier solution.

1. System Update Readiness Tool (SURT)

Ran System Update Readiness tool and rebooted. No change and no errors listed in CheckSUR.log or CheckSUR.persist.log files. I don't really know what I'm looking for in the CBS.log but I found this which might be relevant, not sure:

2017-01-19 13:15:20, Info CBS Session: 30569096_1620829713 initialized by client WindowsUpdateAgent.
2017-01-19 13:15:20, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

2. SFC Scan

Ran System File Checker - no errors, nothing fixed

3. Windows Update Error Codes

This is the only error we get:

Related to the update, but I mean we don't want this update anyway so...

4. Log Collection

Attached is the CBS.zip as requested.

5. Other things I have tried

a. Stopped wuauserv, deleted software distribution folder, and restarted wuauserv. This completely wiped the list of updates of course, but the computer is still requesting a restart infinitely and will not check for new updates.

b. Data Execution Protection is already on. (another thread somewhere suggested turning this on so I checked up on it)

c. Ran Microsoft Fixit 50202 for Resetting Update Components using the "aggressive mode" option. No change.

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Preferred Solution: Windows Update Restart Loop

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


So I have searched a couple of topics about this but no definite fix has been found so I was hoping now there maybe a fix.
Anyway some history, I upgraded to Windows 10 recently and it was working okay until I changed the 'theme colour' of the desktop then the screen went black and stayed black. So I tried booting from safe mode to disable my video drivers but when Windows loaded the screen would just keep flickering the colour I changed the desktop to and nothing would load.
My next attempt to solve this was to try repairing the startup but no errors were found, so I tried the reset option but towards the end it would say Windows was unable to reset.
Finally I tried to use a boot usb to reinstall Windows 10 64bit Pro that way, and it would begin the install then restart and load the installation screen but come up with an error message saying 'Windows encountered and unexpected error press ok to restart' and this would continue to happen so I did some research and found this: http://heresjaken.com/the-computer-r...on-of-windows/
And followed the steps which told me to change a hkey value in the setup file from 1 to 3. This got rid of the error message but now my computer boots normally then the installation screen comes up but is stuck at the 64% installation mark then the computer restarts, which continues to happen with no change.
I have also tried plugging my laptop into the router via Ethernet but it doesn't help.
I would really love to avoid doing a clean in... Read more

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I have a problem with Windows Update. The system(windows update)
returns that must be rebooted to install important updates-
of course after a restart situation is the same

A step that i taken :

FIX tool WU
Stop update service -> change the name of the directory -> restart services
Stop update service -> delete the data in catalogs Download and Data ( c: \ windows \ Software Distribution -> restart services
Windows Update Diagnostic Tool - > at the end I get an error : 80070003
Any update fixes from Microsoft
CHKDSK repair and scannow

I am attaching log ( c: \ windows \ logs and c : \ windows \ Software Distribution

Any thoughts?

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Hi Guys,

Windows 7 Ultimate x64 has gotten stuck in a loop where it wants to restart and then when your restart it doesn't do anything update related, it just restarts. Can anyone help?!


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Greetings Seven Forums crew,

I am having an issue with the Windows 7 Update Service. After installing the latest Microsoft Updates (November 2013), I am now stuck in a "restart your computer to finish installing important updates" message. No matter how many times I restart & check for updates, it keeps giving the same message even though the Update History tells me the updates were all successfully installed. When I restart, the "configuring your computer" message displays briefly with no percentage meter, before shutting down.

Before posting here, I had followed your Windows Update Posting Instructions to no avail.

1.SURT ran fine, installed a hotfix but returned to the same update restart loop message.

2.The sfc scan wouldn't run & gave the error message "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again". Restarting only returned the same error message.

3. I had no update error codes displayed on the requested screen as they were deemed successful but here is an error code from the Windows Update Log-
Handler FATAL: UH: 0x80070bc9: EvaluateApplicability failed in CCbs::EvaluateApplicability
2013-11-15 03:48:22:308 532 d80 Agent WARNING: Failed to evaluate Installed rule, updateId = {5E6A375D-B4CF-4CB3-A8B6-FD35C637F90E}.200, hr

4. Please find the requested CBS log zip attached.

A:Windows Update error, stuck on restart loop.

Please follow the Windows Update Posting Instructions and post the requested data

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Hi All, I updated my z570 succesfully from windows 8.1 to windows10 back in 2015 and using succesfullly without any problems. when tried to update from 1703 got error which used to rolled back with automatic repair and recovery to previous version automatically after 2, 3 hard shutdowns. Recently when windows 10 is updating to latest security and  other updates (I defferred the feature updates like 1803 using some MS windows utility, So proceeded confidently with update).However during update the laptop entered into this endless restart loop. After hard shutdown with power key 2, 3 times its showing message that 'Attemptiing Automatic repair' then 'recovery to previous installed version' but quickly again restarting back in loop.  I tried following other methods:1. Tried entering to setup by pressing F2 - no luck2. Created bootable USB and started laptop and pressed F12 continuosly - no luck3. Removed battery and pressed power button for a while and restarted hoping to enter setup - didnt helped4. used One touch recovery key next to power button while system is off hoping after system on takes me to sestup page - didnt helped If I could atleast enter setup or boot will try to solve, I Sincerely request memebers here to help me solving this issue. Thanks

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Hi All, I updated my z570 succesfully from windows 8.1 to windows10 back in 2015 and using succesfullly without any problems. when tried to update from 1703 got error which used to rolled back with automatic repair and recovery to previous version automatically after 2, 3 hard shutdowns. Recently when windows 10 is updating to latest security and  other updates (I defferred the feature updates like 1803 using some MS windows utility, So proceeded confidently with update).However during update the laptop entered into this endless restart loop. After hard shutdown with power key 2, 3 times its showing message that 'Attemptiing Automatic repair' then 'recovery to previous installed version' but quickly again restarting back in loop.  I tried following other methods:1. Tried entering to setup by pressing F2 - no luck2. Created bootable USB and started laptop and pressed F12 continuosly - no luck3. Removed battery and pressed power button for a while and restarted hoping to enter setup - didnt helped4. used One touch recovery key next to power button while system is off hoping after system on takes me to sestup page - didnt helped If I could atleast enter setup or boot will try to solve, I Sincerely request memebers here to help me solving this issue. Thanks

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Hi there,
This morning I was updating the computer and now it's continuously restarting, gets to a point where it says undoing changes made then just restarts again, all I can do is boot the bios menu but I don't see any option in there to boot in safe mode, has anyone
else had this issue?

Thank you for your time 

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This problem started when I accidentally agreed to upgrade to Windows 10 which put that update in my queue. I subsequently cancelled the update but the upgrade remained. This was a problem for me because Windows 7 could not update itself while the Windows 10 update is in the queue and I have important third party software that won't let itself be installed on an un-updated computer. So I am stuck.

I called Microsoft and they were able to (after much time) get rid of the Windows 10 update. However they left me in a never-ending loop of "Restart your computer to install important updates" and my software still won't install. I spent another 2 days on the phone with Microsoft techs and they exhausted their tools and told me reinstalling Windows 7 was my only choice - trying to avoid that. I do have a restore point but it's back in May which is doable I guess but I've had bad luck with restore and am looking to solve this another way.

More details:
* Restarting from the prompt in Windows Update does nothing
* Clicking on check for updates tells me I have to restart first
* I have the original Windows disc that came with the computer, but it is a recovery DVD only and did not give me the option of repairing Windows Update.
* I ran scannow and SURT. Didn't work.
* I have not got any windows error codes
* The only update in my history is the KB947821 hotfix. Something the Microsoft techs did removed the other history
* I uploaded the SFC details file. The CBS... Read more

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I've got a problem. This laptop starts over after reboot, within 2 minutes. Gets the error: Windows has encountered a critical problem and will restart in one minute.

MS Security Essentials thinks it has SIREFIR. But wont clean. I cant get MALWAREBYTES to run.

Would hate to reinstall... Attached is FRST log.

What's my next step?

Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 25-07-2012 01
Ran by SYSTEM at 25-07-2012 11:22:11
Running from F:\
Windows 7 Enterprise (X86) OS Language: English(US)
The current controlset is ControlSet003

========================== Registry (Whitelisted) =============

HKLM\...\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" [30040 2009-02-26] (Microsoft Corporation)
HKLM\...\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe [141848 2009-09-23] (Intel Corporation)
HKLM\...\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe [173592 2009-09-23] (Intel Corporation)
HKLM\...\Run: [Persistence] C:\Windows\system32\igfxpers.exe [150552 2009-09-23] (Intel Corporation)
HKLM\...\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [843712 2012-01-02] (Adobe Systems Incorporated)
HKLM\...\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device... Read more

A:Restart loop: Windows has encountered a critical problem and will restart in one minute

Please do the following:Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt start
HKLM\...\Run: [] [x]
C:\Users\Project 9\AppData\Local\{afa9be9c-6e25-844d-0d21-e6f80b2448ce}
endNOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating systemNow please enter System Recovery Options then select Command PromptRun FRST (or FRST64 if you have the 64bit version) and press the Fix button just once and wait.The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.While you are still booted into System Recovery Options run FRST.

Type the following in the edit box after "Search:" so it looks like this:

Search: services.exe
Click Search button and post the log it makes to your reply.Reboot Normally.

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I had a bigger update automatically download and install today. It said Windows may need to restart several times during the update. It has been stuck in a restart loop for several hours now. Laptop switches on, after about 15 seconds says restarting and the cycle repeats itself. Not able to get to login screen. When I try to boot from installation media I get the message: "Looks like you started an upgrade and booted from installation media. If you want to continue with the upgrade click Yes. If you want to do a clean install click No. I clicked Yes as I would like to avoid doing a clean install. Any help would be greatly appreciated.

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Hi All,

I have read many, many other threads that address infinite reboot loops, but none of the solutions have resolved my issue. I am hoping the community might be able to help me identify this problem.

I have just recently replaced my CPU and MB with the items listed below. After installing hardware, I ran KillDisk on the HDD, which will zero out the entire drive. The computer boots normally and will load into windows installation without issue. However, once Windows reboots to start windows for the first time, it is unable to do so. The load windows logo screen will load, and approximately right before Windows would normally load my screen goes black, the system turns off, sits off for about 1-2 seconds, and then turns itself back on and repeats this boot process. It turns off and restarts at the same time every time.

Steps I have done so far in an attempt to resolve the issue but failed with no change in the rebooting behavior:

1) removed all non-essential hardware (CPU, 1 stick of RAM, DVD drive, and Video card were the only things left), and tried reinstalling windows.

2) Swapping out one of the 2 RAM sticks I have to make sure it wasn't defective.

3) Trying to install Windows on a new harddrive to rule out that the HDD was defective.

4) trying to boot from the CD (After the initial install had partially finished) to see if HDD was related in anyway.

5) Installed a very simple DVI video card to see if ATI card may be the cause.

6) Resetting CMOS and rein... Read more

A:One initial Install Restart, Windows gets stuck in a restart loop

Sorry you are having these problems. You have already done the most logical things. If it's not the memory, or the video card, or the hard drive, and the only things you have changed are the cpu and mobo, then you might wonder if there is a problem with one of the two. You could always boot a live CD of Ubuntu to see how your computer responds. Or XP installation sounds like a great idea for a test.

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Problem: After installing a Internet Explorer update, the computer stated that it had to restart. After restarting the computer loads up to the black Windows loading screen. The screen will act like its loading then the computer will restart from the beginning.

Attempted Solutions: The computer will not start in Safe Mode. It will boot into the Recovery Console command line, but I have no idea what to do there. I attempted a Repair install with the Windows XP disk however it did not fix the problem.

Please help!

A:Computer gets stuck in a restart loop after update

Once you get into the recovery console, type chkdsk /f /r at the command prompt. Restart after this and let us know.

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HiI bought Win 8 for a Win 7 Dell laptop in Jan. 2013 and have happily used Win 8 for a year. I have a Win 8 backup disc and valid license key.

I decided to update Win 8 to the free Win 8.1 a few days ago and went ahead with the download and installation of Win 8.1. However, after a seemingly successful installation, set up and login, a simple reboot resulted in no longer being able to boot. I can boot to safe mode but cannot boot properly no matter what I do.
There is no specific error message when I reboot, the OS simply fails to reach the login stage and reboots again. It then opens the 'Failed startup' page asking if I wish to use advanced options or restart.

I tried turning off all non-Microsoft software like AVG, Comodo, Samsung Keys, etc., but it didn't solve the issue.

I also noticed that Safe Mode boot fails when I attempt to boot to 'Safe Mode with Networking' but is successful when booting to simple 'Safe Mode' or 'Safe Mode with Command Prompt'.

I have attempted to burn the Win 8.1 disc as described on this site but from a Win XP system which according to the download software is not possible and unfortunately I do not have access to another system.

Can anyone please help me repair and boot my system?
Thank you for any help.

A:Win 8 to Win 8.1 update - failed boot - restart loop

You said:

Hi, I bought Win 8 for a Win 7 Dell laptop in Jan. 2013 and have happily used Win 8 for a year. I have a Win 8 backup disc and valid license key.

Why not use the Win 8 disk & reinstall Win 8 ?

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I primarily use XP, but I have Vista Premium x64 installed on another HDD... I tried booting into it tonight and every time I try to, I get a screen that says it's in step 3 of 3 of updates, it jumps from 0% to 94%, then says it's shutting down. It never starts up, I've restarted about 20 times.

A:Vista Home Premium x64 Update Restart Loop

Originally Posted by Hyphen

I primarily use XP, but I have Vista Premium x64 installed on another HDD... I tried booting into it tonight and every time I try to, I get a screen that says it's in step 3 of 3 of updates, it jumps from 0% to 94%, then says it's shutting down. It never starts up, I've restarted about 20 times.


reboot in safe mode (F8 when booting) then you can un-install whatever update is killing your system. You can find out which in event viewer

if you need any help with this let us know


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Please help i contacted windows and they told me I needed a replacement installer to score recovery disk for Windows Vista I do not have a disk it was installed when we bought the computer. I am stuck in this update loop.

A:configuring update 3 of 3 0% complete stuck in restart loop

Could you describe a little bit more of what is happening in this restart loop?

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i was in the middle of installing the sp3 update and the compuiter shutoff and restarted and now will not load into windows at all i just see the loading screen for a sec and it restarts again. safe mode is the same just restarts. is there anythign i can do becides reinsatlling xp again?

A:computer stuck in contiguos restart loop after update.

If you do a reinstall, try repairing (boot from XP CD, choose repair, then automatic repair). Don't try it if you have a large hard disk ( >128GB) AND your have an XP CD doesn't have SP1 or SP2 on it.
Two things you can try, but I doubt they'll yield much. Boot into XP CD (again has to be SP1 or later if your hard disk is >128GB), click repair, and get into recovery console. log into your xp installation, then run
chkdsk c: /p
then type exit and press enter. If the continuous boots aren't gone then i guess there's no option but to do repair-install. (or perhaps wait some - maybe another member of the forum has other suggestions)

P.S: You can run into other problems if you have a SATA hard disk (like no hard disk detected) - if that's the case, press F6 at startup and insert a floppy with the SATA drivers.

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Hey all, recently my bios got corrupt somehow, so i tired the bios recovery process this is what it does 1) writng new bios image2)verifying new bios image  says the bios system recovery is complete and restarts the computer and starts back at the same process again and agian pls helpthank you 

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Hi all . I just updated my windows 8.1 and boomA restart loop that never ends.Tried f11.f9.f10 esc. And still nothing tried some portable discs of 8.1 and still nothing .Keep on pressing f11 show me a blue screen and nothing works and keep on restarting .Very disapointed frop HP. Looked for the answer for days and nothing . Maybe some one here might help me please.Thank you very much.

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Hello ! I have just encountered a pretty serious problem. Suddenly any browser ceased to respond, so I restarted the computer, and before the screen went dark I saw a prompt saying CRITICAL_PROCESS_DIED or something along the lines. Windows loaded slowly and any attempt of operation failed after a few clicks. Once again, I restarted but then it seems that my computer was caught in an endless loop of "Windows has detected a problem and will restart." It has tried to fix itself but no change.
Thanks !

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My computer, which I update on release day of Windows 10, is stuck in a constant reboot loop. It says it try's to start automatic repair. Help????

A:Windows 10 restart loop

Are you able to get into Windows at all?
Can you get into Safe Mode?

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hey, i have been having a ***** of a time trying to fix my damn windows xp. and obviously my problem is the restart loop.i have no idea how it happened, my parents are divorced so i travel back and forth. when i returned from my mothers i turned it on only to find it had looped. i thought it was a small error but after i left it for 6 hours looping i knew there was an isuue, i have done extensive research into the matter and not one repair method has worked. i have brought it to many tech specialty stores and the only advice they offered was to burn the damn thing and buy a new one. i might have to do that and lose all my data but i ask you people of the interwebs for your help please!

A:windows pc restart loop

First off use the method in the link below to back up your data now. Then we can try to repair it.



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I didn't know where to post my problem. It's not exactly a BSOD problem.
So, I have this notebook Sony Vaio NW250AF since 2010. It never had any problem before. Four months ago, I installed Ubuntu with wubi (windows ubuntu installer) and everything went well, until couple weeks ago. Suddenly, my Windows began to restart every time it gets to the initial screen, the one with de Windows' logo. I believe that before this happen, there were an update on Windows, but I don't know if this is the problem.
The wierd part is that I can boot the Ubuntu, it actually starts and that's where I am now. However, I've never accessed any Windows' file from here, because some people say it can cause me problems.
I've tried everything I could find on the internet. Everything people do when there is this kind of loop on Windows. I also tried everything that people suggest when the safe mode gets stuck on classpnp.sys. I've tried bootrec and scan, but since I don't have the disc repair and I'm forced to use the repair on the notebook, I keep getting an error message telling me there is a repair going on. I've disabled the option of "restart whenever gets system error" and it just freezes in a black screen.

Things I've tried in a hardware level. I've removed my memory, i've cleaned everything.

- Windows 7 Home Premium x64
- Original OS
- Age of system: 2 years
- Age of OS: 2 years. I've never re-installed.

A:Windows in a restart loop

Start with these free, bootable hardware diagnostics: Initial Hardware Diagnostics
Post back with the results and we'll move on from there.

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Okay so for the past few months ive been having trouble with my pc. It started with a system 32 error a few months back and i eventually fixed that or so i thought. In the process of dealing with that i had to get a new harddrive. So i got a new clean harddrive and i booted it and starting downloading windows 10 from a disk. Once it downloaded it attempted to install windows 10 and this is where it **** the bed. While the installation was happening my pc crashed and then up popped an error saying it couldnt proceed and i had to restart. This lead me all the way back around to a blue screen boot loop again. I go into safemode run all the command promts i can in attempt to fix this said problem and they all say i was good and everything was fine and dandy. So i restarted and boot loop again. I trued creating an ISO file and no luck as well as copying another person widnows 10 to my pc and luck and also conatcting microsoft support and no luck. So i pack it away until i find something taht might help. Today i crack it open and replace my ram in hope that it was just copying the data wrong and mixing up my files. And right now when i start my pc it loads to the windows logo, and after a minute or so a warjing pops up saying "windows installation could not proceed and needs to be restarted" i press okay and it cycles to the warning again. I tried typing in commands begore the message goes away like someone said but it doesnt give me enough time before restarting again. I... Read more

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I got someone to reinstall my windows xp because I was getting blue screens of death.
Now I do not have any more blue screens but the first thing I did when I turned on my computer was to plug all my external hard drives into my computer and began to drag files. However, my computer automatically restarted and continued to restart. I took off my external hard drives and after a few more loops, i managed to get into windows. I put the external hard drives back in and it went back to the restart loop.

This morning, I restarted without the external hard drive and it did not restart out of no where yet.

Could it really be because of my external hard drives?

I have windows xp sp2 professional and my external hard drives are Western Digital My Books

A:restart loop windows xp

A restart loop like this is probably due to Windows crashing and automatically rebooting; this is the default behavior of Windows when it crashes.We'll need to disable the automatic restart setting so that you can see the error message being generated. With that message, we can narrow down the problem and find a solution.Start your computer but do not attach any of your external drives.To disable automatic restart on system error:1. Right-click on the My Computer icon (either on your desktop or in the Start Menu) and click on Properties.2. In the System Properties window, click on the Advanced tab.3. Locate the Startup and Recovery area and click on the Settings button.4. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.5. Click OK in the Startup and Recovery window.6. Click OK in the System Properties window.Now, start connecting your external drives and do whatever you've been doing in the past to cause the system to restart.Eventually, you'll trigger the system crash. Instead of restarting, though, you'll see the dreaded Blue Screen of Death (BSoD), it will look something like this:Now, get out a pencil and paper and copy down the information given about the crash. Specifically, everything that appears below the Technical information: line (be sure to copy down that long number exactly!)Post the info here and we can start to figure this out.

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How can I fix this restart loop problem of my laptop?

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I have a problem with win 7 that restart in loop.
First problem become when I not know how but in BIOS changed settings from RAID1 to IDE Controler.
Win become to restart, I return settings to RAID1 but have the same problem.
I try to make with instalation CD:
- system recovery
- cmd bootrec with fixmbr, fixboot, rebildbcd, then chkdsk /r, sfc /scannow, ... without success

With bootrec /rebuildbcd give me error total windows instalation 0.
After another restart I have sometimes error depend of options I try, described in upper text:
- \BOOT\BCD, press ENTER and restart
- 0xc0000006b (00000000,00000000,0000000) and restart in loop
- lunch recovery repair or start windows normally if chose all of this two options win restart in loop

Anyone have a quick resolution of the problem or I need to reinstall win 7?
I have to many data, programs and settings that I lost with new installation.
Please help if possible.

A:Windows 7 Ultimate 64 bit restart in loop

You may have a look ....

Startup Repair Infinite Loop Recovery

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Yesterday I tried to install windows 8 from windows 7. While it was installing, my pc restarted and now whenever it restarts it gives me a message saying: "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot process. To install Windows, click OK to restart the computer and then restart the installation.

The question is what should I do to get out of this. Can I revert back to windows 7 and what OS is my computer currently running if any at all? I tried starting in safe mode but it failed because the installation failed. I tried using a windows 7 disc although I'm not sure if it is the correct disc and it doesn't boot. I tried setting it to boot on cdrom only and it always goes back to trying to install windows.

A:Windows 8 installation restart loop

Welcome to EightForums.

For Windows 7

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

For windows 8.

Try Cleaning the HD Drive, using Step one in this tutorial:
SSD / HDD : Optimize for Windows Reinstallation - Windows 7 Forums
& than Reboot PC to install.
Clean Install with Windows 8 Upgrade

Clean Install - Windows 8
If you have a uEFI BIOs:
UEFI (Unified Extensible Firmware Interface) - Install Windows 8 with

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My computer has been stuck in a reboot loop for the past 24 hours. I can't get past the windows logo, some of the solutions online didn't apply to me. I tried putting in a windows 10 CD I created using the windows media creation tool but that didn't work at all. I didn't install any new programs or update any drivers. When it reboots it gives me a bunch of different blue screens of death

A:Windows 10 stuck in a restart loop


Then scroll down to, and start following the instructions where it starts with "If you cannot enter Safe Mode, then you may then have to boot into Windows 10 with your Windows Installation Media or Recovery Drive and ..."

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I've had my acer computer for a bit more than a year now. Except for some doka virus last year it has been working perfectly fine.

Now it won't start. I get to the start screen, (before log-on) but when I press the screen to enter the log-on page it says: ":( Your PC ran into some problems and needs to restart, we will collect some info, bla bla, SYSTEM_ERROR_EXEPTION"

And the same thing happens over and over.

I don't have a windows 8 cd or any other cd's from acer.

What can I do? I hope some one out there can help me :)

The best, Kirstine

A:Restart loop in windows 8.1 (acer)

Hi and Welcome to TSF!

You're going to need a Windows 8 Installation CD or recovery CD. This won't easily solved without one.

See if you can boot your system into Safe Mode:

5 Ways to Boot into Safe Mode in Windows 8 & Windows 8.1

How far past a year is the system in terms of age? One year + two months?

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Hy guys. I have a Dell Laptop (and Inspirion 15R SE - 7520) but after uninstaling a beta version of AMD Catalyst, my laptop entered in BSoD loop. Whenever i try to boot it, it restart and try to auto repair. Doesnt work. I alredy tryied to use a restoration point but doesnt work too. Tryied following Windows instructions, fixing MRB (MBR), etc. Nothing. Please guys. Help me!

Sorry for bad english.

A:Windows 8 BSoD restart loop

The next time the system tries to repair, let it finish. On the subsequent boot, hold down your power button while Windows 8 is loading (you'll see a white circle of dots going around) to turn off the system. Start the system up again, then hold down the power button again when you see Windows 8 loading again. Start the system up again, and you should be given advanced options for booting. Use the Troubleshooting options to select Safe Mode.Windows Startup Settings (including safe mode) - Microsoft Windows HelpIn Safe Mode, go into device manager and uninstall your display adapters by expanding the display adapters area, right clicking each display adapter, and selecting the uninstall option. Make sure to Delete driver software for this device when prompted to do so by putting a tick in the box.Open Device Manager


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My laptop worked fine untill I downloaded google chrome. About 5 minutes after it got installed the laptop crashed. It boots fine and I can login like normal. But after that the windows explorer continues to restart every 1-2 seconds. It takes about 1 sec for it to restart and I can't do anything on the computer except use the taskmanager.
I have tried to restart explorer but it doesn't work. It also appears to be 2 copys of explorers running all the time.

Any help is very appreciated!

A:Windows 10 explorer restart loop

If you can see the power button on the login screen, hold down the shift key while you click Restart then choose troubleshoot. Choose Advanced options, System Restore, and restore the PC to before you installed Chrome.

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I want to thank in advance whoever decides to help me and also apologize in advance if I'm not as tech savvy as many of the people who come to this site/forum for help. I believe I have sort of Sirefef infection that's causing my windows to continuously restart. I've seen it in a few different topics here so I'm hoping it's fixable.

At the beginning of the week I had trouble with google searches redirecting me and used malwarebytes and thought I had resolved the problem but it began doing it again just yesterday. My friend suggested I download Microsoft Security Essentials since I had no antivirus. I did and scanned and found sirefef but when it tried to clean it a small window popped up that said Windows has encountered a critical error and will restart. Now it does this every time I turn it on, restarting about a minute or two after it loads up. MSE keeps detecting sirefef and trying to clean it when it loads as well.

Since I can't even turn it on it seems, I can't provide a log at the moment but I did download farbar as that appears to be the first step I've seen on many of these similar problems. I have not run it however as I don't want to mess things up any further by stumbling on blindly.

A:Sirefef?/Windows restart loop

Greetings And Welcome To The Forums!!My name is Gringo and I'll be glad to help you with your malware problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

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The subject really says it all. I'll be using my laptop in the morning before work, and when I attempt to use it later in the day after starting it back up, the mouse cursor is missing and touchpad does not work. During this time, my USB mouse works fine. Then, if I run windows update, and then restart, the touchpad is fully functional again. I've attempted updating all software/hardware with no improvement. Hopefully someone can help, because it is one of the more annoying computer issues I've ever faced.

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Whenever I try to get updates I get the following message:

"Restart you computer to install important updates" and "Windows
can't update important files and services while the system is
using them. Save any open files and restart the computer, and
then try to check for new updates."

This is constant, never ends.

It may be related to the fact that I once clicked on getting
Windows 10 (download later) and realized that was a bad mistake,
because after that MS didn't give me any real choice: either do
it now, or do it in the next 72 hours! I tried to follow some
advice on various forums to get rid of this, but none of my
attempts were successful.

I do NOT want Windows 10 right now, nor in the next 72 hours.

I apparently can no longer get updates, including security
updates, not absolutely sure. The one thing that is certain is
that I am getting this nag screen from "Windows Update" about
restarting my computer, which I have done a hundred times in
the past couple of days.

I need some help.

Thanks in advance.

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Hey everyone, I was trying to reinstall windows 7 on laptop using a dvd. Everything seems to go smoothly until the very end. I put in my name, time settings etc. After it restarts, it says "windows is loading files", it goes to the windows start screen and then it restarts. It keeps doing this in an infinite loop. Do you guys have any idea what I might be doing wrong? Thanks in advance

A:Problem installing windows 7, restart loop

Hello and welcome to TSF!! What reason for reinstalling Windows 7? Any issues with the computer to make you want to reinstall or did you have Windows 8 installed?

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Hi there,I attempting to help my cousin fix his only computer remotely. The Dell laptop will start up fine in safe mode with networking but keeps restarting in normal mode. I have included the DDS log and the GMER although nothing was detected. I attempted to run GMER but it didn't correspond with the instructions from BC exactly so I need some direction. It's my first experience with a 64 bit OS. Thank you in advance and here's the logs!DDS (Ver_10-11-10.01) - NTFS_AMD64 NETWORK Run by Carl at 17:52:04.30 on Tue 11/16/2010Internet Explorer: 8.0.6001.18975Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.4057.3070 [GMT -5:00]SP: Spybot - Search and Destroy *disabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\svchost.exe -k LocalSe... Read more

A:Endless Restart Loop in Windows Vista 64 Bit

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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I have an HP 2000 series that is stuck in a Preparing to Configure Windows restart loop. I am unable to boot into safe mode because no form of F8 or F12 with shift, or control+alt+delete, will take me to the log in page. I am running Windows 8 on this machine. Any idea how to stop this? I never had any recovery disk, as the operating system came pre-installed.

A:Preparing to Configure Windows Restart Loop

With HP's you can tap F11 to start recovery operations.
It should give you an option to backup your stuff first.

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I reset my laptop by using Startup Repair before booting into Windows. I removed all the files and tried to install Windows 10 again but it stuck in continuous OFF and ON, and Windows logo with loading circle. And now I can't even go to Troubleshoot or load previous Windows 10. So What can I do to fix it?

I am using an HP laptop which is previously installed Windows 10 64bit. Laptop model HP 15-au114TX. Upgraded ram to 12GB. I have a copy of original Recovery Media disk and a bootable USB for Windows 10 cracked version.

Please help me to fix this.

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I have two PCs..a Dell desktop and a Sony laptop(Purchased last June) yesterday I received the windows 8.1 updates so I installed them on my Dell desktop, no problems, it installed it and shut down the PC just fine and I am on it right now..but with the Sony laptop its nothing but problems..I installed the updates, it reboots just fine, but when I try shutting down the laptop it just goes back to a loop like it keeps on booting up then crashes then I have to restore it to August 9th and then it shuts down fine..so I am not sure what is going on..is there a particular update that is causing this I wont install it I just cant figure it out and I have done the system restore 3 times already..it will say I have 32 updates to install(including 1 optional one) so I just installed 30 of them to see if it would work and then I shut down the computer and same issue so something Im installing is causing this problem

A:Restart loop when I install new windows 8.1 updates

Hi Lakerfanalways,

I would suggest you to post your problem in this thread :- Windows Updates & Activation - Windows 8 Forums

As in this thread we only deal with problems related to Blue Screens ^_^.

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I seem to have the same issue as this topic http://www.bleepingcomputer.com/forums/topic458990.html

After having uninstalled and reinstalled Microsoft Security Essentials, a scan found a virus/trojan and a message came up saying that Windows would automatically restart in one minute. The computer is now stuck in a loop of automatically restarting every time Windows opens. I've read the other topics on this and run the Farbar scan. I will put the log below. Any help would be greatly appreciated.

PS. I have no other computer at home, so there may be a day or two between me replying to any messages as I try to use either my friend's computer or my computer at work.

Thanks in advance.

A:Windows Vista automatic restart loop

Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 20-07-2012 01
Ran by SYSTEM at 21-07-2012 20:47:32
Running from G:\
Windows Vista ™ Home Premium (X86) OS Language: English(US)
The current controlset is ControlSet002

========================== Registry (Whitelisted) =============

HKLM\...\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe [142104 2007-05-25] (Intel Corporation)
HKLM\...\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe [154392 2007-05-25] (Intel Corporation)
HKLM\...\Run: [Persistence] C:\Windows\system32\igfxpers.exe [138008 2007-05-25] (Intel Corporation)
HKLM\...\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe [102400 2007-08-15] (Synaptics, Inc.)
HKLM\...\Run: [RtHDVCpl] RtHDVCpl.exe [x]
HKLM\...\Run: [NDSTray.exe] NDSTray.exe [x]
HKLM\...\Run: [topi] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup [581632 2007-07-10] (TOSHIBA)
HKLM\...\Run: [Desktop SMS] C:\Program Files\IDM\Desktop SMS\DesktopSMS.exe /auto [1507328 2007-06-18] (Interactive Digital Media)
HKLM\...\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE [411192 2007-03-29] (TOSHIBA Corporation)
HKLM\...\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.... Read more

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I restarted my comp during a reboot while it was installing windows 10 it started looping shutting off then on so I pushed f10 shift childcomp switched from 1 to 3 I also tried to force restart until the automatic repair screen showed but it's still infinitely restarting please help

A:Asus windows 10 infinite restart loop please help

Looks to me that you clobbered the OS and will need to do a clean install of Windows 10.

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When I start my Dell laptop, it shows "Preparing Automatic Repair" and then shows the blue screen of death. The blue screen of death has following texts.
Your PC ran into a problem and needs to restart. We'll restart for you.
If you'd like to know more, you can search online later for this error WDF_VIOLATION.

Now this is going into infinite loop. I'm not getting any other options. Web search brings lot's of video's but they all ends up with "Advance Options". In my case the loop is not even bringing "Advance Option"

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My laptop is stuck in a restart loop after attempting to factory reset. I am selling the laptop so I exported all of my files and then went to wipe it by doing a full factory reset. About 50% into the reset it told me that it failed, and then asked if I wanted to restart. I hit yet and now it will only load the blue HP symbol, shut down, restart, get to this same screen and then so on. I have ran the short diagnostic, and the extensive diagnostic and both have come back with no errors/failures/etc.  HELP ME PLEASE.

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Ok so I have Windows 7 PC and ever since it was purchased, whenever your Restart, it just do an infinite reboot loop. This only happens when RESTARTING and not when SHUTTING DOWN.

I need fix on this as my Windows 10 Upgrade is ready and the upgrade just doesn't complete because during the upgrade, windows tends to restart several times and I'm getting this infinite reboot loop.

A:Windows 7 infinite reboot loop on RESTART only

Is it running an AV like Norton or another anti-virus? If so I would try uninstalling, then running a removal or cleanup tool for that specific AV program. Then clean the Registry with CCleaner.

If none of that helps turn on boot logging in msconfig. The log file is named C:\Windows\ntbtlog.txt. It may give a clue what the fault is.

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Ok, I have a really horrible problem that I cannot figure out what is wrong. Here is the story, I first tried to boot my computer into safe made after a normal shutdown, because I was going to get rid of an annoying system file. When I tried to boot into safe mode, my computer just went into a restarting loop. It would go the the black screen that says windows XP, where it is loading, and then the screen would go blank and my computer would restart. Then it would continue that loop. I tried loading into all the modes, including last know good config, but it does the same thing. I then figured that my OS was corrupt so I reformatted my HDD partition with windows XP on it and reinstalled. It would install part of the way, but during the part where its copying files before it goes into a GUI mode, it would hang up on keymgr.dll everytime i tried. I read about this and it said to just hold down the enter key (a.k.a. retry) and it would eventually go. This worked and it kept going. When Windows XP install was almost complete, during the saving settings step, it popped up errors that said that there were some bad spots in memory, or something of that nature. So it finished installing and it ran Windows. I started to install updates and during SP2 update install, it crashed (no blue screen) and started the restart loop again. During this restart loop, it would pop up an error message really fast, that i was lucky enough to capture it all, it said "Insufficient System Resources ... Read more


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