Over 1 million tech questions and answers.

Laptop shutting down repeatedly showing a bsod every time

Q: Laptop shutting down repeatedly showing a bsod every time

My laptop imspiron 7520 se is shutting down repeatedly on its own showing an error message every time. Mostly it's showing error messages like driver irql not less or equal, system service exception, reference by pointer. It is running Windows 10..At first I thought it was due to drivers compatibility issues which many users of windows 10 have. I reset the pc but it was of no use. Finally I reinstalled windows 7 home premium which the laptop originally had, before upgrading to windows 10 but was surprised to see the similar problems coming again. I ran Dell diagnostics both in windows 10 and 7 and except for dvd drive, all other components passed test. Can anybody help?

Preferred Solution: Laptop shutting down repeatedly showing a bsod every time

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Laptop shutting down repeatedly showing a bsod every time

Hi Rawat,Thanks for posting.When you reinstalled the operating system did you install the drivers in their correct order?http://dell.to/2iDC1tj

Read other 1 answers

I don't know what's going on with my gf laptop
her laptop is TOSHIBA - 970814 Satellite1800
It's always shutting down whenever I run Norton, Disc cleanup, playing an online game.
I thought it's a virus (sassers), but after i scanned it, it has no virus.
I downloaded every single patch, and I updated the windows, but still no luck.

What's going on here?

A:her laptop is shutting down by itself all the time.

Read other 12 answers

Hello, I'm using windows XP right and my laptop shuts down pretty often and pretty randomly. The screen sort of flickers and all the windows either go haywire and start opening and closing on their own or the windows just freeze up. either way it shuts down immediately after that and i have to start it again.

Anybody has any ideas as to what could be wrong? software or hardware problem? Thanks!

A:Laptop Shutting down all the time

I would be inclined to check how much video ram is allocated. I say this because you say ALL THE WINDOWS , so I am assuming you have several programmes running.

Read other 2 answers

First I thought that my laptop is overheating so I go to a hp service center and they clean the laptop with some compressed air. Then I thought that it will be ok now so I plugged in my laptop and open it but after sometime it shutted down. However I notice the laptop only shut down itself after sometime whenever it is plugged in. While on battery the laptop doesn't shut down. So is there any problem with my laptop's AC Adapter?

Read other answers

I have Dell Inspiron 3536 Laptop. My Pc gets automatically shutdown when my laptop battery reach 10%. Please tell me how can i decrease the shutdown time further

Read other answers

Hi guys,

I'm having random BSODs and really don't know what to do about it. It started a long time ago, all random and without any clue. I have upgraded my motherboard, cpu and RAM. The harddisk was fairly new. The graphics card is changed also and these BSODs still occur. Is it the power, or the graphics card?

The weird thing is that it's now crashing everytime I shut it down.

Thanks for the help!

A:BSOD randomly and every time the PC is shutting down.

Welcome aboard.

It is crashed by Kaspersky.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800399a0d8, fffff88003999930, 0}

*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
Probably caused by : klif.sys ( klif+4f525 )

Followup: MachineOwner
Uninstall Kaspersky.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Scan the system for possible virus infection.
Anti-rootkit utility TDSSKiller
Windows Defender Offline
Also perform some disc checks.
Reseat the sata and power.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "... Read more

Read other 9 answers

Every time I try restarting or shutting down my computer I get the Blue Screen of Death comes up. Just recently upgraded to Windows 8 Pro from Windows 7 Pro.

Any help would be appreciated.



A:BSOD every time I try shutting down or restarting Win8 Pro

All the crashes are the same:

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
Arg1: fffff88803c38428, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88003c3580a, If non-zero, the instruction address which referenced the bad memory
Arg4: 0000000000000002, (reserved)
fffff880`03c3580a 498b14dc mov rdx,qword ptr [r12+rbx*8]
IMAGE_NAME: AppleCharger.sys
FAILURE_BUCKET_ID: AV_AppleCharger+280a

This can be caused by a hardware issue, since they're all the same and indicating AppleCharger.sys, uninstall your Apple Charger program.
All motherboard utilities are known to cause system instability, including Gigabyte utilities. If your system is still unstable after uninstalling Apple Charger, then uninstall all Gigabyte utilities.

Your System event logs end on 2012-12-02.
To check the System Event Log settings.
1. Start Event Viewer.
2. In the console tree, expand Windows Logs and select System.
3. On the Action menu, click Properties.
4. In the General Tab, ensure 'Enable logging' is checked.
Maximum log size should be 20480
Under 'When maximum event log size is reached': select 'Overwrite events as needed (oldest events first)'
Click OK... Read more

Read other 1 answers

Hi there please see attached files as instucted. I put the System health info inside the folder that your program that jcgriff2 had constucted.

A:BSOD One time shutting down pc and 3 Times Playin Battlefield 3


Update software\driver for Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities.

ASUSTeK Computer Inc. -Support- Drivers and Download
Remove F-secure from your system.

Download,install and use Microsoft Security Essentials with windows firewall.

Update software\driver for Logitech SetPoint HID Filter Driver

Logitech - Support & Software Downloads
Finish with the above steps and post back.

Read other 6 answers

Greetings -Originally, this issue (topic) was posted in the Windows XP section, but because of new information, it was suggested that I move it to "Virus Help".Brief information: My son's laptop, an Acer Aspire 3680/2682 with Windows XP Pro, SP 2 (2 years old) recently experienced a BSOD. This occurred as a consequence of three possible reasons: extended usage(overheating), RAM issues, and as we have come to discover, being automatically taken to a website while at another. Original BSOD message: IRQL_NOT_LESS_OR_EQUALTechnical information:*** STOP: 0x0000000A (0x00000000,0x00000002,0x00000001,0x804F9B94)__________Cannot access Safe Mode (F8)Cannot go back to the last known working configuration.Cannot access Recovery Console.I attempted to do a repair install, with an OEM XP Pro CD. Instead of the setup page, the partitions page came up with this info:C: Partition1 (NTFS) 16,496 MB (989 MB free)D: Partition2 (unknown) 59,820 MB (59,820 MB free) Following suggestions, I did the following tests:1) Did a Memory Test, using memtest86+ - both sticks are good.2) HDD Test: Checked the HDD with Hitachi - Advanced Tests Results:ATA WDC Serial #07A23545 Cache 8192 KB 80 GB CapacityWDCWD800BEUS - 22RST0Operation Completed SuccessfullyDisposition Code = 0x003) Create a Rescue Disc to retrieve computer data - decided to hold off doing this until I did #3. I have a 4.3.1. PuppyLinux Rescue Disc ready, with USB Drive.4) Create a Rescue Disc for an anti-virus c... Read more

Read other answers

Well where to begin.... this issue started last week where I was just watching a tv show online and my computer just randomly shut off, I turned it back on and it worked again for about 15 minutes and than shut off again, from there it would only turn on long enough to barely post..... anyways my first guess was maybe my psu was dying or what not, so I took pulled one of my GPUs out and we turned on again. Computer powered on and stayed on for maybe ten minutes... and I'm back to where I started again. I gave my computer a while to sit and I turned it on its side and I started to mess with it again computer stayed on for hours no issues I was testing to see if I was having over heating issues, CPU NB and MB all no where no near over heating, again I tried to stress my GPUs and over all system running Battle field 3 maxed..... no issues, shut my computer down thought I was good to go since I had used it for the day with no issues.... But again the next day same issue, computer powered down after a while of simple tasks.... Anyways I spent the next few days looking up possible solutions.... and I did the following I re-seated every piece of hardware other than my CPU, looked for possible shorts and created less clutter in my system. Driving to work today I figured the only thing I've really changed as of lately in my setup is adding my SSD about a month and a half ago. I never had this problem prior to that so that will be what I try when I get home, however Diablo 3 ... Read more

Read other answers

Hi. my dad just gave me his old computer, its a Hewlett-Packard a6650la with Intel Core2 Quad CPU, Ram: 4.00GB with Windows Vista Home Premium 64 Bit, Service pack 2.

The problem is that the computer runs fine for a while, but suddenly it chrashes showing the BSOD saying:


A problem has been detected and windows has been shut down to prevent damege to your computer.


If this is the first time you?ve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to male sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as cachring or shodowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** Stop: 0x0000003B (0x00000000C0000005, 0xFFFFF80001D893A0, 0xFFFFFA6016817120, 0x0000000000000000)

Collecting data for crash dump ...
Initializing disck for crash dump ...
Physical memory dump FAILED with status 0xC000009C.
Contact your system admin or technical support group for further assistence.

This is a pi... Read more

A:Computer chrashes every time showing BSOD. Help please!

The best thing to do is download bluescreenviewer and run it. The main cause of the problem should show up in the first few lines.

It could be the graphics card is overheating but that usually results in a different blue screen. If the cpu is overheating, the system doesn't usually blue screen. It wouldn't hurt to check to make sure all the vents and fans are clean.

Read other 4 answers


Um.. I'm really confused now about what's wrong with my laptop. It was working beyond fine when I first got it years ago. Way better than our top of the line PC! And then about a year ago almost now I got pop ups saying I had virus/trojans/etc. And after that it started acting really weird. I called tech support since I had that whole norton antivirus crap. They were completely USELESS. They said my problem was um.. malware or something? And that the only way for them to fix it was to send it in to be removed.. for an additional $100. So why buy anti-virus protection if I have to pay again? I told them to bite me.

I then had help from a friend who knew tons about computers and told me all this good virus protection stuff. I downloaded it and it seemed better but still acting odd. The new problem that developed was the whole system just getting incredibly hot and then shutting down. After it shut down I had to wait at least 2-3 hours before I could restart it for like 10 minutes before it shut down again. I got a cooling pad and that really worked wonders. I could use it again.. But now the pad is broken and it just keeps shutting down.

Im confused because I saw on some pages here people talking about BIOs and batteries and what not. I notice that my fan never even turns on on my laptop.. it just gets super burning hot and shuts down. Usually by the screen/power button area in the upper left hand corner on the keyboard part.. not screen part.

I have a Comp... Read more

A:Compaq Presario shutting down repeatedly

If your fan doesn't run, it's most probably a hardware failure. Send the laptop to Compaq for repairs.

Read other 1 answers

Hello i am getting a BSOD right at startup after windows logo and thats as far as it gets then restarts.

The Error is


(0xFFFFFA80029F0AD0, 0xFFFFFFFFC000009C, 0x0000000000000000, 0x0000000000000000

I throw the hard drive in another system and it shows the OS partition as unformatted and the others as normal. This is a new sata 500 gig, this also happened to me several times with the sata drive that i replaced. (thoguht it was the drive, guess not)

Any help is greatly appreciated.


Id also like to add that this seems to happen after our power goes out. I have not installed anythign for the last week or so. The system will not boot no matter what i do. The last 5 times or so this has happened I just reinstalled win without recovering data.

A:win7 64 BSOD on start every time + showing OS partition as unformatted

please folow this instructions:


Read other 4 answers

This seems to be my month for having issues, doesn't it?  I keep getting a warning about a "swf/cve-2014-0515" exploit from Windows Defender.  Malwarebytes Anti-Malware comes back negative on this one, while the baseline Malwarebytes Anti-Exploit also comes back blank.  So...either Windows Defender is being a bit hyper or everyone else is asleep at the wheel.  Do I have an issue or not (and if so, how do I deal with this one, since it keeps popping back after a quarantine)?

A:swf/cve-2014-0515 showing up repeatedly...

Make sure your Adobe Flash Player is up to date. Adobe - Flash Player
Click on the link above and it will tell you what player you are now using and what the latest version is.
Use CCleaner to remove the temporary files, caches, logs, cookies, etc. Use the Default settings. Pay attention while installing
and UNcheck offers of toolbars...especially Yahoo. No need to use the Registry Cleaner.
CCleaner - PC Optimization and Cleaning - Free Download
Run a scan using Eset Online Free Scanner.
Hold down Control and click on this link to open ESET OnlineScan in a new window.
Click the button.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Double click on the icon on your desktop.
Check "YES, I accept the Terms of Use."
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.
NOTE:Sometimes if ESET finds no infections it will not create a log.

Read other 4 answers

I have Hp probook 4510s with windows 7 ultimate 32bit

Before 2-3 weeks when I press shutdown from the start menu, instead of closing windows , bsod happens and restarting the laptop.

Attachment 236169

A:BSOD while shutting down the laptop


Your older drivers for your ATI card need updating

Driver c:\windows\system32\drivers\atikmdag.sys (, 4,00 MB (4.194.816 bytes), 14.07.2009 00:09)
Download and install Driver Sweeper:
→ |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
Download the auto-detect tool for AMD.
→ AMD Driver Autodetect
Boot into Safe Mode from Advanced Boot Options:
→ Advanced Boot Options
Type in Driver Fusion in Search
Remove all drivers
Boot normally now, and install the latest drivers from the
auto-detect program you downloaded.

Download install drivers from this link:
Download AMD Catalyst Drivers 12.8 Vista - FileHippo.com

Manually uninstall the older first: Control Panel -> Programs -> Uninstall a program


Start Menu\Programs\ESET Public:Start Menu\Programs\ESET Public
Start Menu\Programs\ESET\ESET Smart Security Public:Start Menu\Programs\ESET\ESET Smart Security Public

ESET is known to cause BSoDs on some systems. Suggest you to uninstall it and keep Free Microsoft
Security Essentials.
→ ESET Removal Tool
→ Microsoft Security Essentials - Free Antivirus for Windows

Start Menu\Programs\DAEMON Tools Lite Public:Start Menu\Programs\DAEMON Tools Lite Public
Daemon Tools is a known cause to BSoDs. Uninstall it right away.

Let us know if there are more BSoDs

Read other 3 answers


since I tried to install remote access via a separate user account, which I subsequently deleted again, my laptop does not shut down properly, but it shows the BSOD see attached zip file as per the posting instruction set

Answers to your general question below

OS - Windows 7
? x86 (32-bit)
? What was original installed OS on system?Vista
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Vista OEM WIN / purchased
? Age of system (hardware) 2 1/2 years
? Age of OS installation - have you re-installed the OS? 1 1/2 years

? CPU Intel Core duo T5800 @ 2GHZ
? Video Card Nvidia Ge Force 9100M G and NIVIDIA 9600M GS
? MotherBoard ????
? Power Supply - brand & wattage FSP Group FSP 120 AAC 19 V 6.32 A

? System Manufacturer - Medion P 8610
? Exact model number (if laptop, check label on bottom) Medion Akoya P 8610

A:BSOD when shutting down my laptop

All your crashes are being caused by the driver for your AGFEO NDISWAN Miniport. Maybe VoIP?



Built by: 7601.17727.x86fre.win7sp1_gdr.111118-2330
Debug session time: Sun Apr 8 06:57:50.239 2012 (UTC - 4:00)
System Uptime: 0 days 0:16:47.056
*** WARNING: Unable to verify timestamp for AGFWMP.sys
*** ERROR: Module load completed but symbols could not be loaded for AGFWMP.sys
BiosReleaseDate = 11/28/2008
SystemManufacturer = Medion
SystemProductName = P8610
CPUID: "Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz"
MaxSpeed: 2000
CurrentSpeed: 1999
Built by: 7601.17727.x86fre.win7sp1_gdr.111118-2330
Debug session time: Sun Apr 8 10:51:59.765 2012 (UTC - 4:00)
System Uptime: 0 days 0:15:06.778
*** WARNING: Unable to verify timestamp for AGFWMP.sys
*** ERROR: Module load completed but symbols could not be loaded for AGFWMP.sys
BiosReleaseDate = 11/28/2008
SystemManufacturer = Medion
SystemProductName = P8610
CPUID: "Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz"
MaxSpeed: 2000
CurrentSpeed: 1999
?????????????????????????????????????????????????????????????????????... Read more

Read other 3 answers


Read other answers

Hi guys,
I need help.I am getting BSOD every time i turn on my laptop(windows 8.1).That started to happen when i upgraded from windows 7 to 8.1.One day it would say MEMORY_MANAGMENT, other day it would say KERNEL_SEQUIRITY_CHECK_FAILURE. Then it automatically restars and then working fine.I have no idea what to do.Please help!

A:BSOD every time I turn on my laptop for first time

Zip file is empty, Please zip the files again and upload.

Read other 68 answers

Hi - About 50-60% of the time when I shutdown my laptop it takes an age (10+minutes) then crashes with a BSOD and a DRIVER_POWER_STATE_FAILURE message. If I leave it, it reboots and typically I can then shut it down normally.
I've attached the zip as requested. All help appreciated.


A:BSOD DRIVER_POWER_STATE_FAILURE when shutting down Lenovo Laptop

Welcome to 7F.

There are a few things causing issues on your system, let's take a look at them one by one.


 Intel Graphics Driver

Your Intel Graphics Driver has been flagged, it could do with updating. Check the Lenovo support page for you laptop for a later version.
fffff800`04f4d718 fffff880`06186512Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

0: kd> lmvm igdkmd64
start end module name
fffff880`060c9000 fffff880`06507220 igdkmd64 T (no symbols)
Loaded symbol image file: igdkmd64.sys
Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
Image name: igdkmd64.sys
Timestamp: Thu Aug 08 15:38:55 2013 (5203AD7F)
CheckSum: 0044D281
ImageSize: 0043E220
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4


 Intel Wireless WiFi Link Driver

Your Intel Wireless WiFi Link Driver has been flagged. It may need updating so check the Lenovo support page again, although it may be connected to #3 listed below.
fffff800`04f4d678 fffff880`06a6f230Unable to load image \SystemRoot\system32\DRIVERS\Netwsw02.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw02.sys
*** ERROR: Module load completed but symbols could not be loa... Read more

Read other 3 answers

I got sent to this area after doing a few scans as instructed in the Am I infected forum. A short run down on my problem. Time keeps resetting, random crashes, font changed in Firefox, and the newest is google/homepage takes a long time to load.Here is the roorepeal report and two attached files from DDS. I couldn't upload zipped files like the tutorial said, so I included them as plain text. Also included Highjackthis if needed.I really appreciate your help on this. Thanks.ROOTREPEAL ? AD, 2007-2009==================================================Scan Start Time: 2009/09/28 08:10Program Version: Version Version: Windows XP SP3==================================================Drivers-------------------Name: dump_atapi.sysImage Path: C:\WINDOWS\System32\Drivers\dump_atapi.sysAddress: 0xA0706000 Size: 98304 File Visible: No Signed: -Status: -Name: dump_WMILIB.SYSImage Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYSAddress: 0xBA62C000 Size: 8192 File Visible: No Signed: -Status: -Name: rootrepeal.sysImage Path: C:\WINDOWS\system32\drivers\rootrepeal.sysAddress: 0x9CF88000 Size: 49152 File Visible: No Signed: -Status: -Hidden/Locked Files-------------------Path: C:\WINDOWS\Prefetch\ROOTREPEAL.EXE-1A436ED8.pfStatus: Visible to the Windows API, but not on disk.Path: c:\documents and settings\jim\application data\im\sldimschedulerlog_20090-40300-1100_00181.txtStat... Read more

A:Time 2 hours off repeatedly

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

Read other 2 answers

Hi everyone. Need some help/advice please. I might be infected. Main symptoms are time changes to 2 hours different (2 new bios batteries from different sources), google changed fonts (and went spanish once), random crashes, ask toolbar repeatedly pops up, printer gone haywire....enough?
I use avg free, windows firewall and adaware (all updated about weekly). I use sprint wireless thru a cradlepoint router, then a linksys router, to the computer. Three other computers are hooked to the linksys but do not have file/printer sharing.

Yesterday and today I have ran AVG, sophos rootkit, trend rootkitbuster, rootkit revealer, panda rootkit, and combofix (just for a scan). Each one reported something different. I've fixed some of them but my time changed again and ask is back. I have done a scan with hijackthis and done an online analysis which showed two problems. One being GEST (gigabyte power saver) and the other is dvmurl.dll. When I googled this it shows to be harmful or at least not wanted. I also turned off restore, rebooted then turned it back on. I also ran Kasperky boot disk (linux based) and it found three trojans. Win32 chifrax, fraudload?? and win32.tdss.ammv. The names are from memory so may not be correct.
What else should I do?

I'm using Windows XP SP3 on a custom made computer. Thanks in advance for your time and effort.

A:Time 2 hours off repeatedly [Moved]

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Read other 4 answers

I've just run ad-aware twice now, and am finding a whole new slew of spyware each time. It also says some outrageous number of "process modules" which I've never noticed before (what are they anyways, it says I have 289 process modules).Any advice on how to stem the incoming tide of spyware? I'm runnign windows 98SE

A:run ad-aware repeatedly, and each time new junk

Read other 8 answers

For several months I have had an issue where the internet drops at just about the same time each evening. During the day there is no problem. It affects all devices. The troubleshooting error on my PC shows DNS problems. I have checked the modem and it appears that the DNS is automatically changing repeatedly (every few minutes). I have tried changing the DNS servers first to Open DNS and afterwards to Google DNS but the problem persists. I have tried switching off the modem and back on again but no effect. I have not yet reset to factory settings but I assume something external is affecting the DNS changes (I am with Vodafone home internet and the DNS server changes all point to Vodafone servers).

I have done virus / malware scans on my PC.

Any ideas? Many thanks.

Read other answers

Hope someone can help me..... just bought this laptop and it keeps giving me a BSOD and does something like a memory dump....I am attaching a record of what happens

let me know if you need more info

A:Laptop Keeps showing BSOD and does memory Dump???

Follow this tutorial and attach the files to your next post thanks. Seth


Read other 9 answers

Hi Everyone,

I am so thankful for everyone who are providing help here.
I have Dell Laptop and had problem when computer start from "sleep mode".

I takes lot of time (really a lot ) to open everything including Firefox, Chrome, regular folders on windows and any software. For Chrome and Firefox it shows message box that "certain script is taking more than usual time".
But once it starts, it runs smooth.
One of my friend suggest me run disK cleanup and I did, but it did not help.

Please help me its driving me crazy.


DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_33
Run by UAB_One at 10:21:32 on 2012-07-10
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3895.2150 [GMT -5:00]
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
============== Running Processes ===============
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\win... Read more

A:Laptop showing "Scripts taking more than usual time" and will hang for a while

Hello and welcome to TSF.

If you still need help, please remove Blekko, following the instructions below, restart the machine, and run DDS again. Post the fresh DDS.txt in your next reply.

Internet Explorer

Read other 19 answers

Dear sir/Madam:
I installed an Intel chip set driver (Intel management engine interface driver) downloaded  from SupportAsst However,It is  still showing up repeatedly for installation recommendation. Why?

Read other answers

I just replaced my laptop motheboard. With the new motherboard, time always reset after shutdown, and sometimes the little internet icon in the bottom right corner would be invisible. So i upgraded my bios, and still have same problem. I have a LENOVO G470 with InsydeH2O BIOS. I have an image of the bios attached. Also, the bios can read the HDD.

A:BIOS showing invalid info, time resets every time shut down.

Did you install a CMOS battery? Is it new or used?
Check the Time zone, make sure it's correct.

Read other 9 answers

Having thoroughly read (1)Blue Screen of Death (BSOD) Posting Instructions, (2)Dump Files - Configure Windows to Create on BSOD and (3)How to Run Disk Check in Windows 7, I'm still having problems in my ability extract the info requested in the previously mentioned posts that might allow someone to more easily assist me.

First of all, the machine is a Lenovo V570 running Windows 7 Home Prem 64-bit on a Toshiba MK6465GSX 640GB HDD with 6GB RAM. It is a friend's laptop...explaining the lack of precautionary backups or system images that could take this process in a different direction.

Before I explain what I have done and encountered, let me say that I have been unsuccessful in extracting any dump files or running a Disk Check that successfully "logs". I realize that my chances for assistance will be significantly diminished because of this. Hopefully someone reading this will see why or offer other suggestions based on the following documentation of what I have done and thus far encountered.

The BSOD screen goes by so fast that I had to take a video of it happening. It only lasts for 3 or 4 frames on my camcorder. Here is a frame of that:

Of course this sends me immediately to a Windows Error Recovery screen and launches into Startup Repair. It is also unsuccessful. It provides me however with the following problem details:

Startup Repair's diagnosis and repair details:

I'll spare you the other 17 or so pics. They also show error code "0x0... Read more

A:BSOD 0x00000050 on Lenovo V570 laptop (Pics now showing)

If you cannot boot at all, first follow it....
Follow it:
Troubleshooting Windows 7 Failure to Start

If still not working, or you cannot follow it for any other reasons, let us know.

Read other 1 answers

It's a curse, it's got to be.

I've recently done away with my old laptop and purchased a HP G62 laptop. From today I have it for a total of three days when I got the Blue Screen Stop Error "BSOD Driver_IRQL_not_less_or_equal"

Can anyone tell me what the heck is wrong? I'd apreciate it muchly, because this computer cost me ?800.

Copy of mini-dump attached.

A:More BSOD'ing, this time on a new laptop. D:

Quote: Originally Posted by Nihilist

It's a curse, it's got to be.

I've recently done away with my old laptop and purchased a HP G62 laptop. From today I have it for a total of three days when I got the Blue Screen Stop Error "BSOD Driver_IRQL_not_less_or_equal"

Can anyone tell me what the heck is wrong? I'd apreciate it muchly, because this computer cost me ?800.

Copy of mini-dump attached.

For glaring starters you have Symantec, Avast, and I think zone alarm installed together.

Remove all three and replace with Microsoft security essentials.





Read other 2 answers

setting up a brand new laptop today and all went well but on restart it crashed to Blue screen with Driver irql not less or equal with a file name of ndis.sys - though the screen disappears so quickly it is hard to grab the detail. it is now in a loop that gets as far as the windows 'please wait' screen and then crashes to the blue screen. It had been updating the installed software with 10 new windows updates and when restating the laptop on that occasion - the first with the blue screen, it was unable to complete the updates and reverted back to pre changes. I am unable to break the cycle to make any changes.

A:BSOD every time start up laptop

see if you can boot to safe mode and uninstall your LAN adapter and reboot

Read other 9 answers

I get BSOD and then it restarts fine, and every time is like that! Yesterday i refreshed windows 8 i had problems with system restore and drivers. I have run windows update and file checker.

A:BSOD when i start laptop every second time

Found solution. Problem was expat shield that i installed yesterday. (because of some unsupported drivers i guess)

Read other 2 answers

Hi, I dont know why it always happened. I just received my fixed laptop early today.
My System is Win7 Ultimate x64.
They said they have changed two new harddrives for my laptop.
But BSOD still pops out for three time, while I am playing game or watching videos.
Also i canot even install Starcraft properly.
Here are the pictures. Wish someone could help, thanks a lot
Attachment 233478

Attachment 233479

Attachment 233480

A:BSOD lots of time, Fixed my laptop twice already.


Read other 9 answers

Hi I've been trying to install two nVidia NVS 310 graphics card on the two PCI-e slots of my z620 running Windows 7. I had managed to get windows recognise the two cards and install the drivers. I was also able to display the four screens properly, but it was laggy and hanging upon reboots. So I tried to swap the two cards around.  And then disaster struck. Now PC wont output power to any screen. I dont even get to see the HP logo and access the BIOS. The power lights turn on for a little bit and then the computer auto switches itself off. I've tried every permutation possible to restore the hardware to the original state : Used just one card, Swapped the cards back to original slots, replaced them with my old working card, but no luck. The PC simply wouldnt turn on. I fear I might have damaged something physical that I dont know about and so am posting here in desperation.Would appreciate any help or ideas on how get my PC back to a working state

Read other answers

Hello all. I am having a problem with my laptop. It will occasionally showing BSOD error 0x0000009f during times (I cannot remember the exact time), but it mostly will show the BSOD when I left the laptop idle for a few minutes.
When I tried to shut down the machine, the Shutting Down process will take very long. I waited for 20 minutes the most, and it still haven't shut down.

Checking with the bluescreenview shows these:
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+e96d2

Attached is the SF_Diagnostics_Tool result

Thanks in advance for your helps

A:BSOD during random time when laptop is on, error 0x0000009f

Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter > Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post. Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

Read other 9 answers

Everytime i leave my laptop idle for around 1-2+ hours it would BSOD and shut down. This problem started occuring about 2 weeks ago. The only time i get the BSOD is when i leave it idle, no other random BSOD. Please help me take a look and solve this persistent problem. Thanks for the assistance in advance.

Operation System
Windows 7 Home Premium 64-bit OEM

What is the age of system (hardware)?
June 2010 (15 months)
What is the age of OS installation?
June 2010 (15 months)

A:BSOD when leaving laptop idle for an extended period of time.

It looks like pci.sys is causing the issue. Please update the drivers for your nvdia chipset drivers
and network adapter..

Also please download the attached certificate and unzip then right click on it and click install ctl and import the certificate you have many errors in event manager concerning this..

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Administrator\Downloads\BSOD files\Windows_NT6_BSOD_jcgriff2\091011-17472-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`03ff14c0?
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`02a0e000 PsLoadedModuleList = 0xfffff800`02c4be70
Debug session time: Fri Sep 9 15:54:40.517 2011 (UTC - 6:00)
System Uptime: 0 days 19:40:55.499
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* ... Read more

Read other 1 answers


I wonder if someone could help me out? I have been experiencing daily BSOD on my work laptop for over a week.

I have to admit normally I haven't checked the errors each time as I have just rebooted so I can get back on and do my work. It only happens once during the day.

The last time I noticed it was a Netio.sys stop: 3B error

I have attached the memory.dmp file

Much appreciated,


A:BSOD - Daily on work laptop. Last time noted stop: 3B

BugCheck 3B, {c0000005, fffff880010b6b1c, fffff880091055f0, 0}

Probably caused by : fltmgr.sys ( fltmgr! ?? ::FNODOBFM::`string'+2fff )

Usual causes: System service, Device driver, graphics driver, memory

0: kd> !error c0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

Start Menu\Programs\McAfee
This is a known cause for BSODs, it's best to remove this program and replace with:

Install and perform full scans with:Malwarebytes : Free anti-malware download
Microsoft Security Essentials | Protect against viruses, spyware, and other malware
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:Good and Free system security combination.
Memory:RAM - Test with Memtest86+
Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the... Read more

Read other 1 answers

when i start windows xp and try to run yahoo messenger after logging into my account, with in 10seconds a message box appears on the screen showing that "the systm is shutting down. please save all the work in progressand logoff. any unsaved data will be lost. this shutdown was initiated by NT AUTHORITY\ SYSTEM.

the system process D:\windows\system32\lsass.exe terminated unexpectedlywith status code -1073741819. the system will now shuttdown and restart.

A:windows xp is shutting down showing the message 'lsass.exe' is terminated unexpectly

Read other 7 answers

My Toshiba A70 windows xp home keeps powering off. A while agao it became infected with spyshredder. I have followed instructions to remove it, used Regcure to fis registry, downloaded current Norton 360 but the problem keeps ocurring. It will power off if a scan is done by Norton or Disk Cleanup. Typically this happens immediately on restart or after 20 mins or so. I suspect this is related to the spyshredder problem.


A:Laptop powering off repeatedly

Hi micradrm and welcome to TSF.

Sorry for the delay in looking into your log, as we are extremely busy as you may have noticed. If you still require assistance, then please carry out my instructions.

Please subscribe to this thread so that you are notified when you receive a reply. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Add Subscription.


Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box:C:\Deckard\System Scanner\extra.txt

Click Upload.
What DSS will do: create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check som... Read more

Read other 1 answers

Basically when i press the power button, the buttonlights up and the fans start whirring then it turns off, and without touhing it, it tries again automatically and does the exact same thing and keeps repeating.

A:Laptop Turns On then Off, on then off, on then off repeatedly

The fans do not even start, i have just realised.

Read other 2 answers

My laptop regularly turns off as if losing power and quite frequently has issues starting up despite having had both charger and battery replaced yet the problem still persists. I can't use it without it being plugged into mains n tends to work better with battery removed. Any suggestions what the problem could be?

A:Laptop repeatedly turns itself off

The internal heat pads and or paste may need to be replaced. Have it serviced...

Read other 3 answers

I have a video problem where the screen gets scrambled when the LT is barely moved and I have to reboot. That is a seperate issue. But when I push the power button to turn on the LT it powers up for 5 seconds then powers down and will continue to do this until I power it off again.

A:Laptop powers on and off repeatedly


I think your computer is overheating. well rather a piece of hardware is . is this a laptop?

Read other 5 answers

Hi there, I am posting this thread because in the last 3 days, I had about 5-7 blue screens. Some of them were about SERVICE_SYSTEM_EXCEPTION and win32kbase.sys. The curious thing is that most of the BSOD's were happening while I was watching a video in BSPlayer and I ran a comprehensive test on my hardware parts including CPU, RAM all of them with Lenovo Solution Center, and there are no problems. Also System Update tells me all the drivers are up to date. I'm currently running on a ThinkPad Yoga 14 (20DM0030RI), Windows 10, upgraded from 8.1. I used Windows Debug Tool to make Crash Analyse Report on my MEMORY.dmp which I posted it on pastebin.Here it is: http://pastebin.com/8LZ0zyB0 Can anyone tell me what is the cause of these blue sceeen's and how to fix it? Thank you

Read other answers

Background info: The computer, in normal mode, flatly refuses to stay on for longer than about 40 seconds. I have been completely unable to keep it on long enough to run the programs suggested in normal mode. perfmon /report, when run in safe mode, will only tell me that there is an error and perfmon can't find the path. I did run the other program in safe mode and include the .zip file here.

? OS - Windos 7 64 bit os came pre-installed on the system
? Approximate age of system (hardware) approx. 4-5 years ?
Approximate age of OS installation (if you know) approx. 4-5 years
? Have you re-installed the OS? I have done a restore to out of box state.
? CPU Intel core i5 cpu m430 @2.27 GHz 2.26GHz
? Video Card NVidia GeForce GTS 360M
? MotherBoard (if NOT a laptop)
? Power Supply - brand & wattage (if NOT a laptop)
? System Manufacturer Toshiba Qosmio
? Exact model number (if laptop, check label on bottom) Qosmio x505-q860
Laptop or Desktop? Laptop

at the time of this post, the computer has been running quite well in safe mode for the last 20 minutes or so, if that's helpful information at all.

Read other answers

Hello, I'm not sure what's causing my BSOD but it happens commonly while gaming. It's not instant nor consistent though, as sometimes I can play for a while with no problems, and sometimes it occurs quite quickly. Please let me know if I need to provide any further information.
· OS - Windows 7
· x64· What was original installed OS on system? Win7 x64· Full retail version· Age of system - <3 months If I recall correctly· Age of OS installation - No, never reinstalled· CPU - AMD A10-7870k Radeon R7· Video Card - AMD Radeon HD 6800 Series· MotherBoard - ASRock FM2A88X Extreme6+· Power Supply - I can't recall at the moment, but if it looks like this is the problem I can check· Desktop

A:BSOD repeatedly

Only 268 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.These devices have problems in Device Manager: SM Bus Controller    PCI\VEN_1022&DEV_780B&SUBSYS_780B1849&REV_16\3&267A616A&0&A0    The drivers for this device are not installed.Universal Serial Bus (USB) Controller    PCI\VEN_1022&DEV_7814&SUBSYS_78141849&REV_09\3&267A616A&0&80    The drivers for this device are not installed.AODDriver4.2.0    ROOT\LEGACY_AODDRIVER4.2.0\0000    This device is not present, is not working properly, or does not have all its drivers installed.Universal Serial Bus (USB) Controller    PCI\VEN_1022&DEV_7814&SUBSYS_78141849&REV_09\3&267A616A&0&81    The drivers for this device are not installed.Please install the latest, W7 compatible chipset and USB 3.0 drivers.  Get them from the AsRock support website for your motherboardAs for the AODDriver4.2.0 device: AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Contr... Read more

Read other 0 answers

I am getting multiple BSOD's in my Win 7 upgrade (home premium). I think I would really like W7 once this clear up.
I have attached the TSF_Vista_Support files and a full Belarc report.

Can anyone read these files and propose a solution?

Thank you in advance,

A:Win 7 BSOD 7F (repeatedly)

Him and welcome to TSF here is some info on your error code
(Click to consult the online MSDN article.)
One of three types of problems occurred in kernel-mode: (1) Hardware failures. (2) Software problems. (3) A bound trap (i.e., a condition that the kernel is not allowed to have or intercept). Hardware failures are the most common cause (many dozen KB articles exist for this error referencing specific hardware failures) and, of these, memory hardware failures are the most common

info found here http://aumha.org/a/stop.htm you can try running some diagnostics memtest86+ for ram, and harddrive diagnostic available from the hdd makers support site download and burn to disc use imgburn for this
http://www.google.co.uk/url?q=http:/...y&ved=0CAgQygQ unzip and burn to disc http://www.imgburn.com/index.php?act=download for burning

Read other 7 answers