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Help! Windows hanging at shut down, Microsoft Works & Files Corrupted???

Q: Help! Windows hanging at shut down, Microsoft Works & Files Corrupted???

Help!
I recently had PC in shop to have malware etc. removed.
Ever since, it hangs for about 5 min. before shut down &
all of my microsoft works documents & program are corrupted.
I have never been 1 to download a bunch of stuff so am stumped..
I know that he added a couple of programs, 1 being SUPER Anti-Spyware which concerns me a bit..
Oh, & wow, do I have a few items taking up CPU storge in my windows taska manager such as..
Javaw which takes about 90%
Speaking of, should I have 8 instances running under svchost.exe???

RELEVANCY SCORE 200
Preferred Solution: Help! Windows hanging at shut down, Microsoft Works & Files Corrupted???

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I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

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A: Help! Windows hanging at shut down, Microsoft Works & Files Corrupted???

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RELEVANCY SCORE 69.2

Hello!

My friend has a virus problem, he has something in the Windows folder, and he can't actually use his explorer, there is a warning window coming up for him i paste what it says:

"Some dangerous viruses detected in your system. Microsoft Windows XP files corrupted.
This may lead to the destruction of important files in C:\WINDOWS. Download protection software now!

Click OK to download the antispyware (Recommended)"

Any help/advice appreciated!
 

A:Microsoft Windows XP files corrupted...

Do not click OK to download the software!

Click here to download HJTInstall.exe

Save HJTInstall.exe to your desktop.
Doubleclick on the HJTInstall.exe icon on your desktop.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
Please download ATF Cleaner by Atribune.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

Click Exit on the Main menu to close the program.


Please download Malwarebytes Anti-Malware and save it to your desktop. alternate link 1 alternate link 2
Make sure you are connected to the Internet.
Double-click on Download_mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware

Then click Finish.
MBAM will automatically start and you wi... Read more

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RELEVANCY SCORE 65.2

Good afternoon (from my point of view) - again!I have already used this forum when I messed up some HW stuff. And have been very grateful for your help. Now, it seems to be some malware...It's been only 2 days since I started the martyrdom of downgrading my HP Pavilion dv6560ec to Win xp. I've been downloading and installing the necessary drivers, as the HP doesn't support XP on the machines, as I learned later.Now, being almost done, I got this warning everytime I wanted to open IE 6.0.2900 (have SP3):CRITICAL ERROR! Attention (users name) Some dangerous viruses detected in your system. Microsoft Windows XP files corrupted.This may lead to the destruction of important files in C:WindowsDownload Protection Software now!Click OK to download the antispyware (Recommended)......... ........: YES: : NO :::::::: :::::::In the window, where my homepage is supposed to display, a note that it is redirecting me to another page appears. When I press "No". Then the IE shuts down and a note about some error displays prompting me to send it to the MS.I did the following:- ran Norton Internet Security (2007.2, updated the day before yesterday) full scan of the C: drive (as there are only 4 files on the other partition yet - haven't installed almost any sw yet) - nothing problematic detected. - updated and ran a free ad-ware application - this found 71 or so tracking cookies and deleted them, one file in quarantine.- before any installations of any drivers, I installed ... Read more

A:Critical Error! Some Dangerous Viruses Detected In Your System. Microsoft Windows Xp Files Corrupted.

Hello and Welcome to the forums! My name is Carolyn and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens. Please do not run any other tool untill instructed to do so!Please reply to this thread, do not start another!Please tell me about any problems that have occurred during the fix.Please tell me of any other symptoms you may be having as these can help also.Please try as much as possible not to run anything while executing a fix. If you follow these instructions, everything should go smoothly. I am sorry that we were unable to reply to your post sooner. The forums have been very busy. If you are still in need of assistance, please scan again with HijackThis and post a fresh log. Also, please make an uninstall list using HijackThis To access the Uninstall Manager you would do the following: 1. Start HijackThis 2. Click on the Config button 3. Click on the Misc Tools button 4. Click on the Open Uninstall Manager button. 5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in your next reply.Post the fresh HijackThis log and the uninstall list in the bo... Read more

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RELEVANCY SCORE 64.4

I downloaded some Microsoft updates, rebooted, and now my Microsoft Works Calendar won't come up. I've been to MS website and tried their fix - it didn't work. Next option is to delete Works and reload. My question is - will this deletion get rid of all of my data files along with the program? Also, is Outlook Express part of Works? I've tried to find out, but can't. I'm really concerned about making a mess of things.
 

A:Solved: Microsoft Works Calendar -works cannot access one or more files.......

Outlook Express is not part of Works.

What version of Works do you have and is it supported by Windows XP?
 

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RELEVANCY SCORE 64.4

Since January my computer started getting error messages about corrupted files, corrupted registry, and drivers stopped working. I tried different things and ended up formatting my hard drive and reinstalling Windows. Things were fine for a while, but after a week I started getting messages about corrupt files again, having issues with drivers, and now Windows won't shut down properly. Also, the computer powers off of its own accord sometimes.

I'm using Windows XP Home Edition SP3. I haven't made any hardware updates recently.

Some of the error messages I've been receiving are. For Bluesoleil (which I have uninstalled and reinstalled) it says that the file is corrupt and to try an anti-virus scan (I tried to copy the message, but the window went off on its own). AVG anti-virus keeps on saying there are no active components, or replacing all the commands with things beginning with @. The drivers for my Logitech Fusion webcam stopped working, but I've reinstalled them, and they work, for now. The Microsoft Kernel Wave Audio Mixer kept on corrupting.

I'm not sure what other details to add.

This is another message I keep getting 'Windows - Registry Recovery

One of the files containing the system's Registry data had to be recovered by use of a log or alternative copy. The recovery was successful.'

A:Corrupted files and shut down issues

what are you running
video card
cpu
m/board
ram
power supply
brand
wattage

check the listings in the bios for voltages and temperatures and post them

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RELEVANCY SCORE 64.4

Since January my computer started getting error messages about corrupted files, corrupted registry, and drivers stopped working. I tried different things and ended up formatting my hard drive and reinstalling Windows. Things were fine for a while, but after a week I started getting messages about corrupt files again, having issues with drivers, and now Windows won't shut down properly. Also, the computer powers off of its own accord sometimes.

I'm using Windows XP Home Edition SP3. I haven't made any hardware updates recently.

Some of the error messages I've been receiving are. For Bluesoleil (which I have uninstalled and reinstalled) it says that the file is corrupt and to try an anti-virus scan (I tried to copy the message, but the window went off on its own). AVG anti-virus keeps on saying there are no active components, or replacing all the commands with things beginning with @. The drivers for my Logitech Fusion webcam stopped working, but I've reinstalled them, and they work, for now. The Microsoft Kernel Wave Audio Mixer kept on corrupting.

I've also had the message 'Windows - Registry Recovery
One of the files containing the system's Registry data had to be recovered by use of a log or alternative copy. The recovery was successful.' several times.
 

A:Corrupted files and shut down issues.

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RELEVANCY SCORE 62.8

Hi,

after installing a Canon printer driver, I am now getting an error:

Cannot access C:\Program Files\Common Files\microsoft shared\ink the file directory is corrupted.
I have tried running scan disc and it doesn't work and have tried from the command window and it stops 73% through and say can't go any further to maintain system integrity. I have also tried restoring from a back-up but it wont let me as well.

Any suggestions?

A:C:\Program Files\Common Files\microsoft shared\ink corrupted file directory

I have a similar problem, see other thread with same title.

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RELEVANCY SCORE 62.8

Hi,

I have been trying to install Microsoft Office and keep getting an error

Cannot access C:\Program Files\Common Files\microsoft shared\ink the file directory is corrupted. I have tried running scan disc and it doesn't work and have tried from the command window and it stops 73% through and say can't go any further to maintain system integrity.

Any suggestions?

Thank

A:C:\Program Files\Common Files\microsoft shared\ink corrupted file directory

Hi tonedef -

Welcome to the Tech Support Forum - Vista Support!

What version of Office are you trying to install (e.g, 2003 or 2007)?

Have you changed any file permission settings or "Taken Ownership" of any folders/files?

The "scan disk" that you mentioned running... was it "sfc /scannow"? If not, click on START | type cmd.exe in the Start Search box | right-click on cmd.exe | select Run as Admin

In the screen that comes up type the following:

sfc /scannow (space after sfc) - press ENTER

Let this run. Try Office re-install.

Good Luck. . .

jcgriff2

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RELEVANCY SCORE 62.4

I recently purchased an ASUS Windows 8.1 64 bit computer.  I transferred my Microsoft Works Version 8.0 word processor and spreadsheet files from my old computer onto the new computer.  I just purchased the Microsoft Office 2013 Home and Student Edition (64 bit version) from an online vendor and installed the software onto my new computer. 
 
I have no problems opening my Works spreadsheet files in Excel.  However, when I attempt to open a Works word processor file in Word, I get gibberish.  I did some research online and found out that there is a Microsoft tool called Works 6-9 Converter which allows one to open Works files in Word.
 
I downloaded the Works 6-9 Converter tool from the Microsoft Support website and installed it on my PC.  However, when I subsequently attempted to open a Works word processor file in Word, a dialog box appeared with the error message "Word cannot start the converter Wks9Pxy.cnv" and the file did not open properly (i.e., I got gibberish).
 
I did a little more research online and found out that uninstalling the Works 6-9 Converter, then downloading and installing the Microsoft Visual C++ 2008 Redistributable Package, and finally reinstalling the Works 6-9 Converter may correct this problem.  I followed these steps, but unfortunately when I attempt to open a Works word processor file in Word, I get the same error message and the file does not open properly. ... Read more

A:Cannot Open Microsoft Works Files in Microsoft Word 2013

http://support.microsoft.com/kb/315757
 
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/i-cant-open-any-of-my-microsoft-works-documents/c242b6da-3292-4d7d-8689-9a554ecb7171
 
http://www.computerhope.com/issues/ch001017.htm
 
Reboot after any changes you make.

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RELEVANCY SCORE 60.8

OS: Windows XP
Running: Microsoft Office 2003 and Adobe Acrobat 8

I am unable to open all Microsoft Word, Excel, Power Point, and Access files also PDF files. When I try to open a Word document I get an error message like "Word experienced an error trying to open the file". I can open Word files with WordPad but most of is garbage. Where I can find a chunk of legible text I recognize, this keeps popping up [email protected]~ . I tried taking the document to another computer and opening but with same result. I am at a loss. I have tried a few recovery software (demo versions) but they keep giving me the data I see in Wordpad.

Same type of error for Excel, Access, PowerPoint and PDF files. Also cannot open these files on another computer.

Any help will be greatly appreciated.
 

A:Microsoft Office Files and PDF files corrupted?

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RELEVANCY SCORE 60.4

DANGEROUS ERROR! Attention (users name) Some dangerous viruses detected in your system. Microsoft Windows XP files corrupted.This may lead to the destruction of important files in C:\WindowsDownload Protection Software now!Click OK to download the antispyware (Recommended)Yes / NoClicking either brings me to a website, with this message popping up again. Clicking no seems to produce another tab and another message, while yes brings me to another website without a popup. I get this message when I move around (ie go between folders) in My Computer.Scanned with TrendMicro (normal antivirus), found nothing. Trend was updated.I can't scan using online scanners I cannot access the internet without being shifted to the websites they want me to download from.My home page is still the same, on internet options, just that they keep intercepting me. Trusted Sites are empty. I have been downloading several anti viruses and shifting them over on a thumbdrive. (Thus, Step 5 in the preparation guide has been skipped, but I have Stinger, and Step 4)My HJ logs are Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:26:04 AM, on 9/6/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16705)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svcho... Read more

A:Dangerous Error! Attention (users Name) Some Dangerous Viruses Detected In Your System. Microsoft Windows Xp Files Corrupted.

I apologize for the very long delay. We have a huge backlog of HijackThis Logs to handle and it has been taking us greater time than normal to get caught up. If you are still having a problem, and want us to analyze your information, please reply to this topic stating that you still need help and I will work with you on resolving your computer problems. If your problem has been resolved, please post a reply letting us know so we can close your topic.

Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, feel free to create a new one.

Once again, I apologize for the delay in responding to this topic.

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RELEVANCY SCORE 60.4

Hello!

I have a virus problem. All the time a window appears that says:

"Some dangerous viruses detected in your system. Microsoft Windows XP files corrupted. Your personal data at the reach of everyone's hand. History records and other personal information [...] easily reachable. Download protection software now!
Click OK to download the antispyware (Recommended)"
Of course I didn't cklick OK, I perfomed a scan by Antivir, Spybot Search&Destroy and Adaware, but the problem isn't solved.

Could somebody help me?

I found a similar help request on this page and therefore did a system scan via HijackThis.

Here is the logfile:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:22:29, on 21.12.2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programme\AntiVir PersonalEdition Classic\sched.exe
C:\Programme\AntiVir PersonalEdition Classic\avguard.exe
C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Programme\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\Explorer.EXE
C:\Programme\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Dokumente und Einstellungen\xyz\Lokal... Read more

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RELEVANCY SCORE 60

Hi, have had an issue recently where now I cannot shut down my computer as it hangs on logging off/ sometimes on shutting down. Ive left it for 10 minutes and it just sits there so Ive had to force shut it down by holding the power button. This then causes the computer to delete its partition table so I always have to start it up with the windows disk on start up repair to get it to recognise my primary SSD is the boot disk.
Its also started having an issue where when I am playing a game, if I close it down it then decides I cannot open any (well - most) programs, so starting up Steam/itunes/internet explorer for instance, the process comes up in task manager, but nothing actually happens, they sit there and dont actually come up. 
Also turns out, when its doing this you cant close programs either, they close but the process keeps going. Some that I tried to open bring up an error, for instance firefox brought up an error "Too many other files are currently in use by 16-bit programs. Exit one of more 16-bit programs, or increase the value of the FILES command in your Config.sys file.
Ive started up in safe mode, removed a few random programs I dont really use, done a full malware bytes and Avast scan and not come up with anything. Check disk is fine, Ive run the system file checker and thats come back fine too.
 
OS- Windows 7
x64
Original OS in full retail.
Hardware is about 2-3 years old. upgraded graphic card and Heatsink added but both probably about 6months to ... Read more

A:Unable to shut down, hanging when on. Windows 7

Sorry logs aswell here:

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RELEVANCY SCORE 60

Good evening,

I just built a PC and am having some issues with Windows 8. When i attempt to shut down the PC, windows does not fully shut down and I am forced to hold down the power button to turn the system off.

However, when i reboot the system turns off successfully and restarts without a hitch. This led me to believe the issue dealt with the hybrid shutdown, but I have disabled this with no effects on the system shutdown.

I have also tried booting into safe mode and shutting down the system. The system hangs on the shutting down phase of the OS, but the event logs note a successful shutdown even though it does not appear so from the monitor.

The event log for a shutdown throws several errors and 1 critical but I am unfamiliar with them. The critical level has a source of kernel-power and has a payload of

<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">6</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">3221225684</Data>
</EventData>

In addition, when the system is booting after this failed shutdown, ... Read more

A:Windows 8x64 Hanging on Shut Down

The HDD should be checked for errors. Go to Search and type CMD right click the CMD results and Run As Administrator. In the Elevated Command Prompt type chkdsk /R and press enter. Now type a Y for Yes and restart the computer. Check Disk will check the HDD for integrity and any file problems.

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RELEVANCY SCORE 59.6

I use Microsoft Visio to design Traffic Control Plans for my business. Monday am I could suddenly not open any file including ones saved on flash drive. I have had 2 services look and we have uninstalled reinstalled did repair etc nothing works. Files say Corrupted how can 100's of files be that way. I noticed something when I was playing with it because it will open new sheets to draw on only to be "corrupted" as soon as saved and closed. I usually name them MHT #etc. If I name them drawing 1etc I can now open my new ones. Anybody out there use this program. I use Windows 7 Home Premium.
 

A:Microsoft Visio 2016 Corrupted Files

How to Repair a Corrupt Visio File

?
 

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RELEVANCY SCORE 59.2

Hi, I hope that I am posting in the right catagory, but I am not sure what kind of problem this is. When I shut down my computer it says that Windows in updating 1 of 1. Do not shut down the computer is will shut down automatically. It hangs for more than 45 minutes, and never shuts down. I had to unplug it which I know it is bad to do but I had no other choice. I ran malware bytes and that showed no infection. I also have AVG 8.5 running, that came up with no infections. So I THINK I can eliminate hopefully any infection, which is why I posted here. Please help. I can't keep my computer running 24/7. not can I continue to keep pulling the plug to shut down.
Thanks
 

A:Windows will not shut down. Tries to update but remains hanging.

Have you tried going to windows update. http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

Try seeing if redownloading the updates might fix it.
 

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RELEVANCY SCORE 58.8

One of the steps to fix the "Can't create recovery medium" is to check for system file corruption.
Just out of curiosity I ran an SFC /SCANNOW and it reported "Windows Resource Protection found corrupted files but was unable to fix some of them. ..." If SFC doesn't run through without an error on a brand new system, when then?

This so ridiculous! The only thing that ever ran on that system was a windows update right after doing the initial setup.
But I doubt that there is really anything foul on the system since I have that exact same report on about 4 other systems as well (some old, some new). SFC ALWAYS finds some "corrupted files" that it is unable to fix and so I know by now that this entire mechanism is just a PoS and a waste of time!

MS - get your act together! You constantly introduce mechanisms into Windows that might be originally well-intended but don't work. Why don't you at least removed those once you know they are useless? And even worse: why is this SFC /SCANNOW part of almost every advice one can find in the knowledge base if that mechanism is since years well known to not help or fix anything?

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RELEVANCY SCORE 58.8

Hello,
today I am posting in the Eight Forums to ask about how to fix a corrupted looking Windows 8 start menu with no corrupted files found. I know that's a really bad way to explain the situation. I have uploaded a screenshot which I hope explains the issues. I wanted to add the blank squares do not work and also the Maps button.
Thanks
Emaunel

A:Windows 8 Start Menu Looking Corrupted; No corrupted files

Repair the start screen, see here:

Apps and Tiles Not Working or Responding: Fix in Windows 8

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RELEVANCY SCORE 58

i just went from windows 2000 to windows 7 professional and we had to reinstall all programs....
problem:
i need to open my company logo which was saved in microsoft office word 97-2003 - my new program is microsoft works word processor - i have tried saving it in different formats on my old computer but nothing seems to be working....
any suggestions?
 

A:Converting files from Microsoft Office Word 97-2003 to Microsoft Works Word Processor

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RELEVANCY SCORE 58

I was trying to help a friend with her new computer. She had been saving all documents typed in Works under My Documents since it was the default. I set up folders and began to move the documents and the files continued to replicate themselves under My Documents.

Each time a file was selected whether by right clicking, dragging and dropping, etc. a new file was added of the same thing. Renamed itseld as Copy 1, Copy 2, etc

Any ideas?
 

A:Microsoft Works Files Replicating

I helped someone with this EXACT same problem.

1. Do NOT hold the Ctrl key while dragging. Ctrl+Drag = copy

2. Perhaps the Ctrl key is stuck down on your keyboard. Try another keyboard.
 

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RELEVANCY SCORE 58

I've downloaded the converter from microsoft, but it still keeps giving me that "either there's no converter for this or the file is corrupt" line, and it works on other computers so I know it's the computer not the usb. I'm so fed up with this...help?

A:Microsoft works 8 won't open .doc files

Don't take offense...You said you downloaded the converter, but did you install it??

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RELEVANCY SCORE 58

I am getting the following message when trying to open a file from my University's Blackboard....

"There is not enough memory to open file "C:\ ...etc...etc...doc". Close your document, close other programs, and then try again."

What the heck does this mean and how can I fix this...? I need my documents from this site... I have used it before, this is the first issue with it.

Thanks in advance!

Jinxy
 

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RELEVANCY SCORE 58

How can I get my MS Works database files to be able to be transferred to another program such as Open Office or Office? I have a lot of collected information in many files that I can't share with anyone else who doesn't have Works. The Office Database is far too complicated for me and much more powerful than I need for my own use.
 

A:Microsoft Works Database files

Did you TRY exporting?

A typical choice for database conversions is to export -> CSV format and then work with that
to create the imports. Hint: Export only one TABLE at a time.
 

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RELEVANCY SCORE 57.6

I have repeatedly tried to tell the chkdsc to run upon reboot, but nothing happens. I am still getting the error the C:\Program Files\Microsoft is corrupted or unreadable -- sptcmd.exe -- Corrupt File

I am running Vista Small Business OS -- Dell support did not provide me a viable solution -- it's a MS problem Recommendations?

A:C:\Program Files\Microsoft is corrupted or unreadable -- sptcmd.exe -- Corrupt File

If you have a Vista CD put that in and boot off of it and choose to Fix my Computer Vista will first try to fix the file system. If that fails it will give you the option to go to System Restore, or the Recovery Console (where you can run Check Disk)

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RELEVANCY SCORE 57.2

My works database used to work fine now when I try to print a form I get an out of memory error. I can go to another computer and no error.
another problem I have is that my files take a long time to open. When I double click to open a file it seems like the computer is searching the network for the file.
I am Virus free. Defraged and 2 MEGS of memory nothing changed when I added an extra meg of memory
any help will be appreciated.
Wanblihota

A:Microsoft Works & Slow opening files

Try running chkdsk /r.

Start/Run...type chkdsk /r (space between k and /) and hit Enter. Type Y in response to onscreen question and hit Enter. Reboot and let the command run. The system will boot into XP automatically when chkdsk /r is complete.

Louis

You might also check your virtual memory settings...IMO, XP should be controlling the size of virtual memory.

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RELEVANCY SCORE 57.2

I used to have a version of Excel, but I believe I disabled it or
partially erased it.

Now I have been getting some e-mails with attached
excel files ".xls" and can not seem to find any way to
read them.

I am running Windows 98

Another straange thing, when I do click on an ".xls" file
Adoby Acrobat comes up to try to read it.
 

A:Reading Excel files Using Microsoft Works ?

Go here http://search.microsoft.com/search/results.aspx?st=b&View=en-us&na=82&qu=.xls+file+microsoft+viewer

and see if you can find a viewer for your OS etc.

Welcome to TSG!
 

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RELEVANCY SCORE 57.2

I am using Microsoft Works Word and it cannot open .doc files which are old Microsoft word documents. It says "There is not enough memory to open file XXXX. Close your document, close other programs and try again." Is this suppose to happen? I have to use Abi Word to open my files now.

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RELEVANCY SCORE 56.4

Have a laptop here that had the crypto locker virus, or a variant of it. Using Combofix this now appears to have gone and all traces have been removed from the registry, however when I try to open the spreadsheet files, .xlr, I get a message saying they are corrupt or not compatible with works. Is there any way to repair these files?
 

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RELEVANCY SCORE 56.4

I am new at this and I have Windows 7. I am trying to open an attachment to my mail and it keeps giving me this error message :" works cannot open. the file may be in use by another application, the file may not be supported by any of the installed converters, or the file may be corrupt." I need to remedy this problem ASAP as these files are needed for my childrens home schooling by Mon 08/30/10. CAN ANYONE HELP ME AND REMEMBER THAT I AM A BEGINNER. THANK YOU
 

A:Can't open .DOC files in Microsoft works word processer

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RELEVANCY SCORE 56.4

I had mistakenly changed a video adapter and my pc hangs when booting up. Stuck at the microsoft windos xp logo. i have tried rebooting in safe mode and indeed all other modes but nothing works

A:Microsoft Windows XP hanging

have you tried hitting F8 (or something else, depending on ur system) and choosing "Last Known Good Configuration"?

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RELEVANCY SCORE 56

Hi,I have installed windows 10 in my Inspiron 15 3542.When I shutdown the computer, sometimes the fan keeps running till the battery drains out.
Then I have to keep pressing power button and power off the laptop.Previously I had Windows 8.1 and no issues at all.Any healpful ideas guys?

A:Fan still works after shut down (Windows 10).

This seems to be a common problem with Windows 10. The culprit is Intel's Management Engine (IME) v11.* Ever since v10.* this has been a problem. What you need to do is to install a V9 or V10 IME and the system will operate as it should as it relates to power off, sleep, and hibernate. I had the same problem and regressed driver to v10 and everything has been fine since. 2 weeks and no troubles.
If you can't find the back level drivers on the Dell site, get the Intel ME driver here. Just use the driver install, and answer that you know you are going back level on the driver.

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RELEVANCY SCORE 54.8

Working on a client's PC. Has a Core i5, 120gb ssd, 4gb ram, nothing too fancy. His SSD has a windows 7 partition (works just fine) and a windows 8 partition (not so much).

The windows 8.1 boots up and works just fine. However when you click the start button, literally all the app and program icons are missing. Also when you search for anything (for example, windows update) it finds results that are random jumbled letters and numbers, and when you press enter to open (for example, windows update) it ask you what type of program you want to use to open the .cdf-ms file with no programs listed. Also, upon boot it opens up an error message that says EEventManager - The system cannot find the path specified.

However if booted up into safe mode, all the app icons show up and everything seems to be working 100% normally. Again, the windows 7 partition is just fine as well.

Any ideas? Don't have installation disks to do a "pc refresh."

A:Windows 8 Missing App Icons, Corrupted, but Safe Mode works just fine?

Probably best to ask over here. Windows 8 Forums

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RELEVANCY SCORE 54

My computer was working perfectly (and shutting down nicely) until I installed the 2005 version of Symantec System Works and newly insltalling Norton Ghost.
Now it won't shut down at all.
I need to shut down manually.
I recall this happening in the past but I thought that this type of problem has been fixed with Windows XP - SP2.
 

A:Windows XP Shut Down after installing Symantec System Works

What do you mean by "it won't shut down at all". Do you mean it won't shut down by itself after you select turn off?

edit: Norton has a very bad reputation noadays, just browse the forums, you'll see what I mean.
 

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RELEVANCY SCORE 54

Hello all,
I am new here, and I will try to be as brief as possible and cut to the chase. The problem I am experiencing is that windows vista home basic will shut down and then you can turn it back on just fine, but you can not go to the start menu and choose restart, because it goes thru the motions like it going to restart, but it only loads the bios, and then begins to load windows, the bar starts moving across where it says Microsoft Corp, but only gets about half way over and then screen goes black, then a blue screen appears for about a split second, no where nearly long enough to even have a clue what it says, then it goes thru the rebooting procedure again, and this time when it reboots, it brings up the screen asking if you want to start in safe mode, last known good configuration, or start normally, etc. but no matter which you choose it still won't take me to the desktop, it just keeps repeatedly restarting. I can however hit the power button and shut it down manually, and when it restarts, the same screen comes up about safe mode, last known good configurationn, or start normally, so I select , start normally, and it boots up just fine and takes me to the desktop. so..... I ran system file checker, and it did find some corrupt files that it said it could not fix. so I am here to see if you have any suggestions what to try next???? any help is appreciated!!!

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RELEVANCY SCORE 53.6

I have an existing Microsoft with XBox live attached from years ago.
Yesterday, I decided to finally upgrade to Windows 8.

I did it as a clean install from Windows 7, formatted my SSD and installed from scratch.

I used my old Microsoft account as the active account, and proceeded through the install with no issues.

First thing I did when I hit the desktop was install all the manufacturer Windows 8 drivers and utilities.
Then I set up some control panel options that I typically use (disable firewall, disable UAC, desktop, speaker etc.).

I rebooted a few times for the drivers, and went through the "trust this PC" procedure.
I then updated windows using Windows update to get to the latest hotfixes.

After my PC rebooted, I seem to have lost access to a lot of control panel features.
Notably, administrative options such as "Disable/Enable firewall" that are marked with the administrator shield icon. Some of the shield options work, most don't do anything. The options are visible, but when I click on them nothing happens. There is no "you need admin rights, yes/no" box or anything. Simply nothing.

I checked the PC Settings Metro style control panel, and noticed that the "Users" option is gone on the screen.
All other options are present, and work. But Users is gone. The top option on that screen is Personalize.

I have no access to UAC options, Changing my user type, or any user options at all. And most options in the control panel do n... Read more

A:Windows 8 Microsoft Account Corrupted?

Same problem here! Another post...

I can't resolve :-(

Users link under PC settings dissappeared!

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RELEVANCY SCORE 53.6

So for the past couple of days windows has done this. It happened after re installing my wifi card witch has been giving me problems. After reinstalling it and restarting windows fails to boot. It freezes when it says "starting windows" but when I manually shut the computer down and start it manually, it says: "windows failed to start" when I click start normally, everything works fine. Well except for the weird glitches and slowdowns. This still happens when and after installing windows, and in safe mode. It literally can't restart itself in the middle of the windows install! I can't believe it. Someone help me please!

A:Windows fails to restart itself but manual shut down works fine

try the steps in the following link and see if ti helps to resolve your issue(s):

Troubleshooting Windows 7 Failure to Boot

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RELEVANCY SCORE 53.2

Hello, I'm stuck using my phone so it's a bit hard to type, I've also been at this for hours so I'm sorry if I forget anything, I will try to include as much info as possible.
My laptop is a toshiba satellite L350D. Since around midnight last night (it was off for around 7 hours while i was at work)I haven't been able to boot up into windows, it reaches the Microsoft corporation green loading bar and just loads indefinitely. It was working fine earlier that day and I haven't had any serious problems with it in several months. If it is at all relevant, it seemed a little slower than usual earlier yesterday, but I just figured I had too many things running.
Initially, safe mode and safe mode with networking both worked fine, but now they either work or hang when loading files (the last one is atipcie.sys). I haven't yet figured out what exactly decides whether they work or not, I'm sorry. Also regarding safe mode; when shutting down or restarting, it'll hang on the shutting down... Screen for several minutes before eventually blue screening.
Last known good configuration doesn't work, it also hangs on the Microsoft corp screen. I have also tried settin up a clean boot in safe mode, which also doesn't work (same result).
Memory diagnostics came out fine. Sfc scannow comes back with "Windows resource protection found corrupt files but was unable to fix them". System restore, like safe mode, would bluescreen after hanging on the shutting down screen, after which starting normally ... Read more

A:Unable to boot into windows, hanging on Microsoft corporation loading screen

system recovery is your best option back up your important data first
 
http://www.mytoshiba.com.au/support/items/how-to/230

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RELEVANCY SCORE 52.4

Hi all,

Been at this for 3 days now and am getting pretty desperate. I turn on my PC and I get 'windows loading files'... It just hangs.

The repair doesn't work

System recovery options are blank

It cannot find system image

Select system image back up, I don't know which file to select!

Nothing works. I've tried the chkdsk things and it seems there are no problems.

Am I being thick?! Do I need a repair cd? Not very technical as you can tell, but my life is on this desktop!

Thank you

A:Where do I get the cd to fix the 'windows loading files' and hanging?

Hello Lolo and welcome to Seven Forums.

At this point I think I would try a Repair Install. If successful (barring any hardware issues like a failing hard drive, graphics card, etc) a Repair Install should preserve your user accounts, data, programs, system drivers, etc. This tutorial explains how to proceed and also includes a Warning box that you should read and understand.

Repair Install

The third bullet point in the Warning box includes a download link for official Windows 7 installation disks. You will need to get the download that matches your computer's installed version of Windows 7. In other words, if (for example) your computer has the English version of Windows 7 Professional with SP1 64-bit installed, you'd have to download "Windows 7 Professional x64 SP1 U (media refresh) X17-59186.iso" and save it someplace convenient like your desktop. Since this will be an iso file, you'd then have to burn it to a DVD to create a functional installation disk. Once the installation disk is created you could then proceed with the Repair Install.

Perhaps other Forum members will jump in with better ideas.

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RELEVANCY SCORE 52

Hi, have been searching all over the net for answers for my HTPC, don't seem to be able to use it for more than 2 weeks before a new problem occurs.

Standby mode works fine, goes into S3, wakes up to record, no issues there. Recently started using the Media Centre Standby Tool again but I believe that to be unrelated, as I've been having this problem intermittently even before that was installed.

Recently I've been experiencing some stutter on videos and live TV through MCE. When this happens, the machine will go onto the 'shutting windows down' screen, but will either take 7/8 minutes to switch off, or stay there indefinitely. Sometimes it will restart OK without issue, but this is getting few and far between. Tried to download the hotfix for the hang, no difference. For what it's worth, if I hard power the machine off when it hangs, then go back into MCE, it is usually ok.

Thought it may be something to do with the 640GB drive. This is because sometimes the hard drive won't display any folders within Explorer after it's been heavily used. So, i've moved everything off, did a full reformat through windows, and transferred everything back on. No difference to this shutdown issue. Reason for trying this was that I've been using a newsgroup program that was taxing the hard drive quite hard, but was still within the manufacturer's tolerance levels for temperature (46 degrees C).

This last time, was watching an HD satellite channel. CPU usage seem... Read more

A:PC hanging on shut down

Sorry for not following instructions, have run that exe and the report and the other system report are attached.

Interestingly ,noted the following error tv_ConfigMgrErr24 which I'm now going to google.

System spec:
Scaleo E custom case/250W power supply
2x DVB-S tuner cards
bluetooth usb (belkin)
320GB 2.5" drive, 640GB 3.5" drive
samsung bluray combo
usb dual dvb-t
win 7 HP retail 32 bit
nvidia gt220 (asus bravo)

EDIT: only thing of note relating to that device is that when hidden devices on device manager are shown, there is an entry under 'non plug and play drivers' for 'null', showing a code24.

The only thing of note with this is the device class guid, which is 8ECC055D-047F-11D1-A537-0000F8753ED1

According to some sources this is a rootkit, although I don't have the other matching registry entries to go with that theory?

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RELEVANCY SCORE 52

I recent had a warrenty repair on my pc, a new mother board was fitted and everything is great again except I can not shut down! Once I click shut down it goes through the process as normal, cut's the feed to the monitor but then it just stays on and does not kill the power meaning I have to psyically hold down the power button to fully power off. Anyone got any ideas?  I've installed the latest BIOS update and checked drivers etc are upto date and I've even tried a clean install of windows 10 but the problem still remains! Thanks in advance

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RELEVANCY SCORE 52

Hi. I am running XP Pro, whenever I try to shut it down or re-boot, the screen freezes on "saving you settings." What can I do to have it shutdown properly.....Thanks
 

A:XP Pro hanging when I shut down

Welcome to TSG!

The first thing you should do is make sure that your Device Manager is clean...sometimes devices can cause this.

Next,
go into MSCONFIG and uncheck the load startup items. try and duplicate the shutdown problem that way and see what happens.
 

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RELEVANCY SCORE 52

i have xp and i hangs at shut down!!!!!
any one got any ideas?
i know nothing about xp!!!
also is there any where eles to get updates for xp apart from the microsoft website?
thanks
laters
 

A:xp hanging on shut down

mine used to do this, but hasn't in a while. it would hang up if i had multiple users logged in. i don't know if there is an update that took care of this or not but i haven't had the prob in a few months
 

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RELEVANCY SCORE 52

Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?I am having problems opening .doc and .xls and .jpg files in some (but not all) folders in my folder tree, e.g. C:\Documents and Settings\(username)\My Documents\Folder X. However, Folders Y and Z are apparently unaffected. This has arisen only recently.My system is Windows XP (Home), and SP2 upgraded to SP3.MSWORD EXAMPLE:- On opening a Word file (whether from Word or from Windows Explorer) I receive this dialog box;"File Conversion - (filename).doc""Select the encoding that makes your document readable." The already selected button is "Other encoding" and the suggested code is "Japanese". The preview pane shows only an array of characters, all the same.On trying to select the button "Windows (Default)", the preview changes to a continuous array of lower-case xxxxxxx. On returning to the "Other encoding" option and trying "Auto-Select", the selected code returns itself to "Japanese" with the display as already noted above.On returning to the "Other encoding" option and trying "Western European (Windows)", the display reverts to the Windows Default style as already noted above, lines of xxxxxxx. I am unable to open the file.MSEXCEL EXAMPLE:- On opening an Excel file, all I get is an immensely long string of a character in ... Read more

A:Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?

This sounds like it might be a malware infection.

Have you run any scans lately?

Did you download BackUp4All from a reputable source?

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RELEVANCY SCORE 51.6

I'm currently getting what it seems like windows explorer ( or the status box when copying ) hangs when i try to copy files over 1gb ( i copy like 5 or more 350Mb files and its rock stable and fast - upto 50Mb/S over a 1 GIG ethernet link )

I notice after its copied around 750 the status box freezes and it seems its not coping any more... its via 1 gb network link , both machines are fairly quick and i'm logged into the machine i am copying from using terminal services

specs of 2 pcs -

pc where files are copied from - Quad 2.4 , 4Gb Ram , 2.4Tb in Raid 5 , Win7 X 64

pc where the files are copied to - dual core 2.26 , 4Gb Ram , 500Gb WD Hdd , Win7 X64

I beleive its not hardware as i've copied like over 10 gigs of 350 mb files with out issue , only multiple single files > 1gb seem to have issues.

Both PCS are running RTM. 16385

Delphian

A:Windows 7 Hanging when copying large files

As a suggestion, test what happens when you fully uninstall (disabling is not enough) your anti-virus utility and 3rd-party firewalls, if any.

The most likely cause is interference from a kernel-mode filter driver.

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RELEVANCY SCORE 51.6

I was using works to make my business cards and address labels but,, when I go into all programs and then into micro works it says that it is "empty", Is there any way to recover Works or is there another free site that I can download to be able to make up my cards and labels. Thank You
 

A:microsoft works (windows xp)

If you don't have Office installed on your computer, you can try a free alternative like OpenOffice. You'll have a Word lookalike.
 

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RELEVANCY SCORE 51.6

Microsoft is a busy bee alright, but aren’t we waiting on pins and needles for Windows 7? So what on earth is this talk about Windows 8?
A post that was just placed on the Microsoft careers website seems to point to the truth. A new position, called Lead Software Engineer is Test is up for the filling, whose requirements include working on Windows 7 projects like the core engine and such.
However, here’s the kicker: the job listing notes, “We will also soon be starting major improvements for Windows 8.” And while we are likely to see Windows 7 coming pre-installed on by September, we can’t even begin to fathom what 8 is all about. Well, just like technology .. there will always be something newer and better.

A:Microsoft Windows 8 already in the works

Perhaps something like when Win98was out, Me came out and almost inmediately XP was out?

Perhaps 7 will be out and 8 will come out 2 to 3 yrs after?

I understand they are in the business of making money but I often wonder why all the major changes and not just upgrades to a stable OS. Perhaps this is why I am not in Marketing?

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