My HP Stream Notebook PC 11 11-d010na won't power up, AC led is white and pulses brighter white three times and this repeats. Power switch lights up but nothing else happens. Battery was about 75% when shut down last evening. Purchased March 2015.
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)
Have you tried the hard reset procedure in the following HP document?http://support.hp.com/us-en/product/HP-Stream-11-Notebook-PC/7372144/model/7639703/document/c0471847...Read other 1 answers
I turned off my notebook using the mouse and the screen menu. The computer apparently closed down as it should, the screen went black, but the light on the power switch continues to glow. When I try to turn on the computer again, the power switch has become unresponsive. Now I can't turn my computer on. (I don't actually know whether the computer is turned on or off because the screen is black). The notebook has a fixed battery, so I can't do a hard reset by removing it. What should I do?Read other answers
i am trying to unlock my sons hp notebook stream after several attempts for power on password i get code 94043648,can anyone help me unlock his notebookRead other answers
Hi Folks. I have a 13 month old Stream Notebook. The power button has stopped working. There is power to the unit according the LED indicator next to the power socket. Tried 15 second hard reset, no joy there. Typically the warranty expired 6 weeks ago. Sounds broke to me! Any suggestions?Read other answers
Worked fine a couple of hours ago, recently screen turned black and power but is white. It will not allow me to reboot and the battery is not removable
Leave it unplugged from the power supply until the battery completely discharges. Plug it back in and boot it.Read other 1 answers
Totally frozen after update
Hi @suggs66,Thank you for visiting the HP Forums!I have looked into your issue about your HP Stream Notebook and it having startup issues after an update was done. Try performing a hard reset. You could try a system restore. System restore will help if something automatically updated and did not go well on the Notebook. When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues. Please get back to me how this goes. Please click the Accept as Solution, to the right of the Thumbs up icon, if your issues is resolved. ThanksRead other 4 answers
I had very low local hardrive space (300mb) and disk clean wasn't working.So I did a full reset,it failed at 66%.I then turned on my pc and it asked for the power on password,which I entered,it went to the hp loading screen,but then again asked for the power on password(does this repeatedly).So I then tried entering the bios after the power on password and it asked for my admin password,mine didn't work? Please can u help me. I would really like it to be able to reset and use my laptop again.Could using hard reset do the trick,if so how do you do it on my laptop?
After entering incorrect password 3 times you should get a message System disabled and a Halt code. Post that Halt code here to get a passcode for Admin password.http://bios-pw.org/Read other 8 answers
I've recently had an issue starting my HP Notebook, instead of starting the power button just continuously blinks. I assumed it was the battery, however at leaving it plugged in for a couple hours (the charing light was lite) the problem continued.Any advice, that could help please, I'm not very tech savvy!Thank you.Read other answers
I've run into a Huge problem with my laptop. I forgot the power on password to my notebook and have no other way to recover ir.6 After entering what I thought was my password, I get the, system disabled code 59968264:. Isn't there a code I could put in to get me back into my system. If there is any possibility someone has this code and could send it my wYh
Hi: Enter this unlock passcode... 46640860Read other 4 answers
my hp notebook pc 13 wont start up after the splash screen shows. it doesnt show any error messages. the model number is: 13-c120nr i dont know what to do it wont let me do anything and before it did this i factory reset it and since i did this it opens up shows the HP splash screen then the screen turns grey then black and then restarts help would be much appreciated plz helpRead other answers
need help with my hp stream 11-d015na,need a pcl encryption cotroller driver.or a recover tool. tackpad no working driver missing.tried on hp website.no drivers for my model.CAN SOMEONE HELP ME OUT.JOHN
Hi,Here is the page on hp support site for your model:https://support.hp.com/us-en/drivers/selfservice/hp-stream-11-d000-notebook-pc/7372144/model/8254983 Hope it helps,DavidRead other 1 answers
I bought a HP Stream Notebook PC13 with Windows 10 already installed. I only use this computer to surf the web, but it does have an active trial version of Microsoft Office. There are no additional programs, photos, videos, etc. downloaded to the computer beyond the original bundle. The notebook has a 28GB hard drive and 3.58 GB are free. I cannot run the Windows 10 update with so little free space on the hard drive. I have a number of files that I think I can delete (Evernote and McAfee), but still not enough to download the Windows 10 update. What's the easiest way of identifying trash to delete? Finally, any idea why HP built this notebook in a manner that updates are cumbersome/problematic?Read other answers
I have just purchased a HP Stream Notebook PC 11 and want to find a User Guide I can print out
Hi, Please try the following manuals: http://h20566.www2.hp.com/portal/site/hpsc/public/psi/manualsResults?sp4ts.oid=7527384&ac.admitted=1426918610062.876444892.199480143 Regards.Read other 4 answers
Hello I was upgrading the OS from Windows 8 to Windows 10. As I let it upgrade I noticed that it said, "Restoring your previous version of Windows" then it would restart and do it all over again. I have an external hard drive in which I used for the upgrade. I have kept it plugged in. Please let me know how to break the circle of restarting and let it either install Windows 10 or 8. Thanks!LouieRead other answers
Hi i was woundering what can i do if my hp stream pc 11 isnt holding a charge and the screen say battery alert when i turn it on i have no idea what to do please get in touch thank you for your timeRead other answers
So new laptop today, somehow I must have put on the wrong password so couldn't log on, can't find anyway to reset it. Tried to reboot went wrong....now I get system disabled 52131797.... I have an essay to complete asap, please don't tell me have wasted 150 on a new laptop for nothing??? What happened to the good old days of just rebooting a laptop. ?Read other answers
I have a HP stream 11 and it turns on but it won't leave the start up screen. It turns on and the logo pops up then it shuts off and does it again. I tried to factory reset it and it has failed twice. I tried everything else and nothing is working. I really don't have the money to pay for an expensive repair and I need this laptop for school and work.
Hi, Are you able to get past BIOS/UEFI screen? After that to Windows setup screen? Please test your hard drive and memory (extensive testing) by tapping F2 key as soon as you power on laptop from System Diagnostics. Let it finish. If all tests passed proceed.It is a very economical notebook. Therefore manufacturer has cut down many standards like hard drive storage capacity, RAM, processor to name few. This makes Windows installation tough especially Recovery process as it uses more resources.I would suggest you to clean install Windows using Microsoft windows media creation tool by creating bootable installation USB.Get the exact version of Windows that came pre installed with this notebook -->Windows 8/8.1: Option 1https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.htmlWindows 10: Option 1https://www.tenforums.com/tutorials/2376-usb-flash-drive-create-install-windows-10-a.htmlDownload, save additional drivers from your HP support page.RegardsVisruthRead other 1 answers
I've just scanned my HP STREAM NOTEBOOK 11-015na using Kasperski System Scanner and, it's shown that the PCI Encryption/Decryption driver is not installed. It was installed the last time I looked so, how do I find said download(s)? Any assistance will be gratefully accepted!Read other answers
I was trying to fix an HP Stream Notebook 13's (HP Stream Notebook - 13-c002tu) small HD size problem. The HD was showing a total size of 29 GB. I don't know if it was originally sold with this size of an HD - I find it highly unlikely. I tried to reset it using the HP reset via UEFI. I saw HP partitioning the drive so I assumed it would be fixed. After resetting, windows showed HD size was still the same. I took a look at the disk with Windows Disk Management, and there wasn't really any unpartitioned space. What should I do?
Hi, HP Stream is made specifically for browsing purposes only. The agent that sold you the laptop should have educated you about HP Stream Notebooks properly. As the name itself. It was made for surfing purposes only. So theres no need to FIX the computer. What you need is an upgrade. If you want to store more files or docs then get an sd card. It is listed in the overview of the computer specification Store it in the cloudGet 1 TB or 100 GB of OneDrive storage for 1 year, included with Office 365, to easily store, share and enjoy your photos, videos, and documents.2 http://www8.hp.com/ca/en/products/laptops/product-detail.html?oid=8929217#!tab=featuresCheers!Read other 4 answers
I attempted to contact HP is regard to the issue that I am experiencing, but cannot as my warranty expired on 6/22/16. I'm hoping someone e here can provide insight. When I turned my Stream on this afternoon, it wouldn't boot. Odd, since it was fully charged last night, so I went ahead and plugged it in. Upon doing so, I encountered a black screen stating my internal battery was nearly at capacity. What precisely does that mean? I am able to use the notebook as long as I keep it plugged in. Also, while plugged in I receive a message stating that it's connected to a power source and the battery is not charging. The moment I unplug it, it shuts down. I'm more than upset in regard to this new and unwanted development. The notebook is only 15 months old. Is there any way to salvage it or am I looking at buying a new one? I've always used HP desktops,laptops, and notebooks; now I will never purchase one again. Has anyone else experienced this issue?
When you hover the mouse cursor to the battery icon? What does it say? Plug in not charging? If yes then follow the steps herehttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/windows-10-update-prevents-batt... Cheers!
"Education costs money; so does Ignorance"If my post has helped you, click the Kudos Thumbs up!If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Just bought an hp stream laptop this last month...about 5 days ago my laptop started to shut off without warning while in use about evey 10 to 15 minutes...does anyone know how to fix this issue...it is very annoying because i have to study for an exam and the **bleep** thing just wont stay on any more...ive tried a hard reset and tried to update the BIOS but couldnt...nothing worked...please if anyone knows how to solve this problem it will be greatly appreciated...thanks..please HELP....Read other answers
My HP Stream Notebook PC 14 keeps shutting off, as in the screen just goes black. I can try turn it on, sometimes it turns on for a few seconds then turns off, other times it just works as normal. But now and then, I can't use it at all because it just won't turn on. Strangely, when it does turn on, the cursor usually isn't on the screen and only appears after about a minute. It's fully charged and I have the charger plugged in. It has enough memory, and I have seen problems like this where laptops have overheated, but the HP Stream Notebook PC 14 has a solid state drive, and it never feels warm. Any help?
I have resolved my issue. The problem was that the laptop casing near the area of the power button had become a little bit loose. Everytime I moved the laptop it must have activated the power button and turned if off. I had a look on the underside of the laptop, and found a screw underneath one of those rubber stickers in the corners. It turns out that it had loosened itself over time. I screwed it back in, the casing is now more tight, and the problem has stopped occuring.Read other 4 answers
Help, please! I have had my notebook since Christmas and hadn't had any issues until today. I watched Netflix last night and closed the top, as I usually do, before bed, and when I woke up it wouldn't turn on. I tried to leave it plugged in to the charger and trying a couple of hours later, but no luck. There hasn't been any damage, so I'm not sure what the problem is. Any help is much appreciated!!
Hi! Some Times You Need To Do This Unplug The LaptopTake Out The BatteryPress The Power Button 15 Times And Then Hold It Down For 30SecondsPut The Battery Back In The PCPlug The PC Back InAnd Try To Turn It On Good Luck!Regards: 1029rjmenvy17tPlease 'KUDO' If You Like for Thumbs Up and 'Accept As Solution' If This Fixed Your ProblemTo Help Other People Find This and Help Them Fix the Same or Similar ProblemsRead other 9 answers
Stopped working, fully charged but not switching on. White light on power button just keeps flashing. Tried hard reset but not helped. HELP ME!!! I have a document I'm working on and can't access it because of the fault.
If holding the power button down for 10 seconds does not power it off, leave the power supply disconnected until the battery fully discharges. Reconnect it and attempt to boot it, this has worked for some posters here for the Stream notebooks.Read other 2 answers
I bought my HP stream notebook off my sister in law about 8 months ago. It was pretty much brand new, had nothing on it, and I needed it for school. I do not download music, movies, or anything like that. I have only used it for social media, school and watching some videos. When I first got it my sister in law had forgotten her password to delete her account as an admin off of it, so I just created another account. However it's having serious issues. Firefox and edge crash constantly, it won't allow me to do a system restore, and because she was the main administrator it blocks me from making some changes. While it's turned on a lot of the icons are not visable, also the low disk space error pops up all the time. I have deleted as much stuff as I can. What is the problem and what can I do?? When I try to do a system restore it says I do not have any previous check points and won't allow me. I have a very good virus protection through my internet provider. It says there is no virus.Read other answers
When I turn my laptop on, a white dash appears in the top left corner, then the Hp logo appears and my laptop goes black. this cycle continues to repeat itself until my battery dies. I've tried nearly everything, and every time i try to reset my Pc it tells me I cannot reset it. Please help. I need this laptop for school.Read other answers
I want to know what kind of micro sd card is better to use for an HP Stream 13 4G? And what kind of stuff can I put on the micro sd card? My memory is almost all full because of the updates, could I put some of the stuff in the sd card?
Hi Lori, I use SanDisc Memory card for both my Laptop and Camera.. Its really good.. Compact And excellent performance.. I would suggest u to by a 64GB or 128GB Memory card for storage.. But 128gb sd cards are more than 2 or 3 times expensive than the 64gb memory cards.. 64gb would cost u around $30 but 128gb would be costing around $70 or more.. So, wat i would suggest is to buy an 1TB External Hard drive which would cost u around $50... Western Digital and Seagate are good.. I prefer WD and i own one..So u can do like this - keep a budget of $80 and purchase a 1TB WD Ext HDD and a 64 GB micro SD card.. (Product pricing may vary).. But remember this - Internal Hard disc or the External HDD, both a very delicate.. Should be handled with atmost care.. You Drop down your HDD once, thats it, its gone.. Dead.. But Memory cards are strong, can handle Drops, bumps and pressures.. And yes, i both HDD and mmc, u can store Media files (Pics, Movies and Songs), Software files (exe files only), games and other documents.. But u can not "install" Softwares or games into mmc ot ext HDD, there r chances that it wont work.. Also mmc are Compact but Ext HDD are not.. So upto u to decide.. Mark this Reply as "Accept as Solution" if it solves your problem. Click "thumb up" just to say Thanks..Good Luck!! - RajRead other 7 answers
My laptop turns on and shows the logo for a few seconds then the screen goes blank. Ive carried out system fast tests with both extensive test and quick test and all categories passed. Please help. Thanks.
Do any lights stay on when the screen goes blank or does everything go dark? It sounds like the screen stays on when you are in the BIOS since you were able to run the diagnostics. You might try restoring Windows back if that is what is not working using the F11 system recovery option.Read other 2 answers
Hi I'm having a hard time getting my hp stream notebook Windows 10 to boot up, it comes on and go to the hp screen and goes out but it want boot up, how can I fix this problem.
Below shown link might come handy to troubleshoot this issuehttp://support.hp.com/us-en/document/c03518165 Or http://support.hp.com/us-en/document/c04718479 Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,K N R KRead other 1 answers
Trying to rehab a Stream Notebook for my boss so we can use it in the shop. Hard drive was overloaded and corrupted to the point that creating recovery media from the system by either means (USB stick or separate disk drive) was unsuccessful. Went to the HP support site for downloads and drivers and NO recovery media option was listed. Right now, the hard drive is wiped, so only option for recovery is external media. The unit was originally shipped with Windows 8 and was upgraded to Win10 later. Anyone have any info on a source for the necessary software or is this thing basically a brick now? Hoping for a ready solution seeing as the system is only two years old and is in great shape otherwise. Any info that proves useful would be appreciated. Thanks!
Hi: You can order W8.1 recovery media from the link below... http://support.hp.com/us-en/mediaorder/HP-Stream-11-Notebook-PC/7372144/model/7538969/softwareitem/798686-002/step1 I suggest you try reinstalling W10 by making your own installation media. Use the media creation tool. https://www.microsoft.com/en-us/software-download/windows10 When you get to the part during the installation process where you are asked to enter a product key, select the 'I don't have a product key' option. Then W10 will install and automatically reactivate once you are reconnected to the internet.Read other 7 answers
This morning I noticed that my Stream is no longer charging. It is plugged in and will stay on as long as it is plugged in. However, the second it is unplugged it turns off and says that the battery should be replaced. How can I fix this without having to get a new battery? Or where can I get a new battery. What battery do I need. I have no idea where to start. Please help. Thanks The Product number is K3Y84UA#ABARead other answers
My OS is 32 or 64. I don't know how to find that. I have installed 13 apps on my new notebook and the storage is full. I can't download anything. I have read that you can add an sd card for additional storage. How do I do that? I've gotten rid of a few apps and do the disc clean-up daily, but nothing really helps. I am a novice user who searches the internet and I store photos of the grandkids. My apps are news and facebook/messenger. So far this thing doesn't do me much good. Any advice?
On the left side is a card slot. You put one of these in the card slot. An SD card you can buy at any office or camera store. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out Once the card is in the slot it will show up as a device and you need to give it a drive letter, generally D: After that, you can move all the files in your libraries (documents, pictures, etc) and your downloads folder to the SD card. This tells how generally: http://www.makeuseof.com/tag/how-to-increase-storage-space-on-windows-8-1-devices-with-sd-cards/ This says Windows 8 but the process is similar in Windows 10. This is also helpful: http://www.tenforums.com/tutorials/8822-library-save-location-set-windows-10-a.html And this: http://windows.microsoft.com/en-us/windows/redirect-folder-new-location#1TC=windows-7 When you install an application, many of them will give you the choice where to install during the process. By default they want to install in C:\program files. Put a program files folder on the SD card and then you can direct program installs to the SD card where you are given the option. You might even uninstall some of the ones you already have and reinstall them on SD card. Post back if you need more help. If this is "th... Read moreRead other 1 answers
Keeps saying my password is wrong, have gone onto the site and reset it from another pc yet still says its wrong chuckleRead other answers
Okay so I factory reseted my Laptop and so when I turned it on it woulfld show the HP screen, a blank screen, and then a black screen and it kept repeating that order and wont go passed. You cant remive the battery and im sure I tried everything. help.Read other answers
I am looking for this driver, pci encryption/decryption controller driver. I have tried using the support assistant software without results and manually downloaded and installed all the drivers from the support page. Thank you.
Hi,Please try this:https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-stream-11-d000-notebook-pc-with-datapa...RegardsVisruthRead other 1 answers
my hp notebook wont connect to any wifi at all like it used to i tried trouble shooting but it says my device is working properly and that it must be the router i have the broadcom 802.11 network adapter my model number is: 11-rO14wm
Wi-Fi networking is a convenient way to access the Internet. However, a lot of things can go wrong when using a wireless connection, and it can be frustrating when the connection is slow, intermittently drops, or cannot connect. The steps in this document provide tools that have been found helpful in solving problems such as the PC not connecting to the Internet, or no Internet or wireless connection being made. Let us guide you through the solution (in English). Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP EmployeeRead other 1 answers
i have error in my recovery usb media when i want to restore my laptop to factory setting.i want to sell my laptop and hence like to wipe out the laptop and put it back to its original factory setting. the recovery usb media i created is not able to do boot the system (Or whatever..i think the usb is corrupted) can anyone help plsRead other answers
The notebook was trying to run an update, a problem occured and everything froze. It would not turn off so had to let it run out of power so it could be turned back on. Afterwards a message came up to advise not enough space to perform the update with an icon to click to clear available space which I did. It did this then I think tne update failed. After that word will not open, I click on the icon to open but nothing happens. The product is under warrenty still, I just have no clue what to do. Can anyone help? Please!
Hello, Thank you for posting in the HP Support forum. Welcome! Is it just MS Word that does not work ?Is the icon that you are trying to open a desktop shortcut or shortcut pinned to the Taskbar ? If you try to open Computer, then navigate to C:\Program FIles (x86) >> Microsoft Office >> Office xx >> then open WINWORD.exedoes it work/open ?Read other 1 answers
Hello. Message appearing saying battery power too low even after it has been fully charged. Notebook was bought in July 2015, any help is appreciated.
Hello edgrimes, Welcome to Forum !! You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge. It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.You might find the answer to your battery/power issue as you work through the steps in that HP support article. Hope this helps, for any further queries reply to the post and feel free to join us again !! **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP EmployeeRead other 1 answers
while trying to download and update to windows 10 i keep getting stopped at Note enough space, its saying i need 5GB of space. my RAM is only 2GB. does this mean i cant get windows 10? or must i get an external hard drive?
shannel First of all, you're confusing memory with disk space. The Win10 Upgrade typically needs 20GB of disk space, and as your laptop most likely has only a 32GB drive, it has nowhere near enough space to do the upgrade. Second, the 2GB you mention is system memory, which is totally unrelated to disk space. Personally I would advise strongly AGAINST doing the Win10 Upgrade, as it is a LOT of work and even when that's done, folks have complained about later, not being able to apply the Cumulative Updates, and there is a BIG one coming out the beginning of August! Here is a link from somone with a similar model who did perform the upgrade: How I was able to install Windows 10 on HP Stream 13 (32GB S... - HP Support Forum - 5179626Read other 1 answers
I was doing a system restore then it said it couldn't restore properly so I cancelled it would keep going to the HP start up and then went black and now it won't start at all even if it's plugged the light that indicates it's charging comes on but that's it. I need help!
Hold the power button down for 10 seconds to see if it will power down. If not, leave it unplugged from the charger until the battery completely discharges and then reconnect the charger and boot it.Read other 1 answers
Hi,Is there anyone that can help this un technical person please?I have a HP Stream notebook 11-r000na (energy star) not sure what window system it's on..possibly windows 10.I had resetted it to factory settings erasing all my files etc to pass on to a friend having bought a HP computer last week.However I need to get it back up and running so I assume need to get it into recovery.I don't have any recovery media to reboot nor for some reason I can't download the recovery software on my phone or new computer.I have turned off,pressed F11 and get the options screen up but don't actually get the recovery manager option on the screen.I have tried for 3 days on and off to resolve this and even looked for a technical support number as was willing to resolve this step by step over the phone.If there is anyone that can help me I would really appreciate it as I'm losing patience.Apologies for the long message and thanks to all that respond in advance
@Samboo78 Hello;Allow me to welcome you to the HP forums!I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?This is important as the recovery/reset method is different for the two situations.We can proceed when you provide the answers.Read other 2 answers