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Lenovo X1 Carbon Thinkpad 7th Gen Skype for Business problem

Q: Lenovo X1 Carbon Thinkpad 7th Gen Skype for Business problem

I bought a new Lenovo Thinkpad X1 Carbon few days before. While overall it performs excellent, it keeps disconnecting from Skype for Business during calls. Atleast twice, it has disconnected me from skype during my screen sharing live calls. It doesnt happen with any of my other laptops on Windows and Mac so I dont think this case should be opened for Microsoft. The Wifi connection is stable during such examples. Looks like there could be an issue that must be resolved. Any suggestion please ? Best regards,Kailash

RELEVANCY SCORE 200
Preferred Solution: Lenovo X1 Carbon Thinkpad 7th Gen Skype for Business problem

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A: Lenovo X1 Carbon Thinkpad 7th Gen Skype for Business problem

Is there any error showing in the event log?

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RELEVANCY SCORE 80

We have started to find that we cannot make Skype calls with video from the integrated camera in Skype for Business on our 6th Gen laptops that are newly built. Every other application is able to use the camera but not Skype for Business, although, in the video settings for the app, it shows an image from the chosen camera. We have tried repairing and also reinstalling Microsoft office and the app individually, also tried different accounts. Installing different or updated drivers from the Lenovo Support website do not seem to make an impact either.

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RELEVANCY SCORE 77.6

Hello. My laptop behaves as if that my shift key is pressed... I turned off sticky keys and permanently turned it off too.. it didn't work. I checked with on screen keyboard an the on screen keyboard has same problem.. I tried enabling disbaling all serices did a diagnostic startup, normal startup. Had the same problem.. I tried to go into safe mode but I can't select safe mode..Also this problem clears up sometimes... And sometimes not. It works sometimes and sometimes it doesnt.. Like it works once then when i want to test it again after restart the problem pops up once again. I can't afford a new laptop so i have to fix this to squeeze out as much life this laptop has..AIso i tested my laptop keyboard had the same problem occur. And i also deleted mouse and keyboard drivers and i restarted the computer same problem occured. I don't know a fix to this i hope the leveno community knows. -Cheers, PrimeGDLaptop : Leveno Thinkpad X1 Carbon - Third GenCPU: i7 3667UGPU: Intel HD Graphics 4000Storage: 256GB SSDRAM: 4GB DDR3

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RELEVANCY SCORE 76

I just installed a new non-genuine battery and I am experiencing problems with it on my laptop. Lenovo battery manager is showing the battery alternating between three different states: (0%, 100%, "error detected"). The blinking lamp battery indicator on the top cover of the laptop is alternating between blinking orange and green as well. I have tried updating the battery firmware, but it says that I already have the newest update: When I disconnect the laptop from AC, the laptop turns off immediately. Did I install a defective battery? I hopy you can help! Regards. 

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RELEVANCY SCORE 75.2

Hello there!I've been having some issues with my screen on 2 gen X1 Carbon - it freezes and sometimes it starts to flash at the edges after I close my notebook and open it again, so I have to try to move it into the right position so it can unfreeze. Sometimes pressing on the certain places helps, at the bottom of the display near these dark lines. First I thought that the problem is in the display cable, so I installed a new one, but it didn't help. I noticed that touchscreen works fine even when display is blacked out. What should I do, maybe someone had some simular issues? Sorry for pics quality, I can attach better ones if needed. Thanks for any help!

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RELEVANCY SCORE 72

I posted a similar question earlier and people referred me to the Yoga (much appreciated).  However, I was interested in the 2.6 lb carbon version with touch screen capabilities.  Asus has a Spin 7 model that is very good at 2.65lb, but I miss the red mouse toggle in the middle of the keyboard and Asus's track pad was designed too large....causing unintended tapping.  The Yoga, while nice, is heavier than I was looking for.  The 14 inch screen is about 3.3lb? the 12 inch at 3? I thought that some of the earlier Thinkpad Carbons had touch screen and was hoping they would make a return soon.  Thanks,

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RELEVANCY SCORE 71.6

Hi, Am seeking assistance as I have been experiencing problems with my camera for the last week or so. I usually use my camera when i conduct zoom meeting, initially everything was working perfectly but the camera starts to malfunction weeks ago. In the middle of the video conference it will just get a black screen and error message pops-up. I followed the following steps below but the problem still occurs: Updating the driver under device managerRollback the driver (Works temporarily for 15 minutes then it goes black and error message appears again) When I check the CAMERA app i get this error message : Error Code 0xA00F4246 When you check under device manager it says that camera is working and no problem are being detected. Is this issue a software issue? or  a Windows issue? Hopefully  someone can provide me Troubleshooting steps to permanently fix this. Thanks!

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RELEVANCY SCORE 71.6

Apologies if something similar has been posted, I just can't find the answer. We have a 5th Generation Thinkpad X1 Carbon connected to a Thinkpad Thunderbolt 3 dock. At the moment the display is mirrored using a VGA cable to connect to the dock. What we would like instead is to connect the dock to 2 external monitors with separate content on each monitor and the laptop display blank. I just can't figure out if this is possible, what might be needed, and how! Any help greatly appreciated.

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RELEVANCY SCORE 69.6

Hi..I ordered a new ThinkPad USB-C Dock. I have a lenovo thinkpad x1 carbon 1st generation and didnt realize that the interface cable between the dock and the laptop is USB-C. Is there a way( converter?) i can use the USB-C dock with my X1 carbon first generation? The X1 carbon has a slimport power adapter where as the cable from the dock to the laptop is USB-C. Appreciate your help. Thanks!  

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RELEVANCY SCORE 67.2

Hey everyone. I was looking to buy a new laptop this year after using my MBP for like 7 years now. After making a long term decision of not buying the newest 6g X1 Carbon because there are still some things that trouble me a little, i've listed some improvements i think that need to be made before i can consider this the perfect laptop it almost could have been (in order of importance):change aspect ratio (something like 3:2)improve reflection on HDR screenmake machines compatible out of the box with widespread linux distros like ubuntu out of the box (no driver issues, no deep sleep bugs,...)option for no fingerprint reader (it kills the design a little bit and there are some people who still dont use it at all; i know you can deactivate it)updated webcam (could be considered an important thing for some business people if you ask me)updated speakers; the ones being used now are on the low end of "OK" and i think there is def some room to upgrade even if its not designed as a media deviceof course if possible id love to see some graphics and RAM upgrades aswell but for a notebook as thin as this one i think those specs might need to suffice for another 2-3 generations.et another thing about blowing air outside the right side where your mouse potentially is could get a rework aswell.let me know what you think; obviously everyone has different wants and needs for a machine but if the maxed out or even just standard device is that expensive some of those suggestions above could ... Read more

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RELEVANCY SCORE 67.2

So my laptop battery WILL NOT charge unless its BELOW 90%. Is that a thing ??should I be worried??PS I bought it 7days ago and its latest carbon X by Lenovo.

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RELEVANCY SCORE 67.2

Hello everybody, is there anybody that has upgraded his 3rd Gen X1 Carbon to a 1TB ssd? I'm running out of place and would like to have a bigger ssd and do not know which one I could use. I tried reading in the forums, but was not able to find out which SSD would work. Somehow NVMe is not supported, it has to be a PCIe SSD (I think), but I'm not too familiar with these things. I looked at the new Samsung SM961 1TB that is just coming out, would that be able to work?The specs are here: https://gzhls.at/blob/ldb/c/4/4/9/618ff48c1c0dc799c9442fd598fa06935527.pdf Any help would be deeply appreciated.Regards,Jochen

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RELEVANCY SCORE 66.4

Hi, I just got the Lenovo Thinkpad X1 Carbon and the Always-on usb does not seem to work. The USB on the right side of the machine works but the left side is unresponsive. I've tried pluging in my phone, a usb reciever for a wireless mouse, and a usb drive. Is there something I need to do to activate the USB port?  

A:Lenovo Thinkpad X1 Carbon Always on USB not working

Hi rtann27
 
I had the same problem, i opened the laptop and saw, that the flat cable leading from the small usb board was not properly conected to the mainboard. A little pressing against the cable solved the problem.
 
Link to image
 
Hope this helps, greets zerosim
 
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

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RELEVANCY SCORE 66.4

 I am looking at upgrading the SSD in my lenovo because 216 GB is not enough. I saw a great deal on amazon and made a purchase, but I do not believe this SSD is compatiable because it is pice 3.0 x4. I updated my bios to the newest release as of March 2019. I have linked the intel SSD below. I am now try to figure out what is compatable with my laptop. I would like to stay $130 or below for the drive and between 500GB-1TB, preferablily 1TB. Any help is greatly appreciated! https://www.amazon.com/Intel-660p-1-0TB-80mm-978350/dp/B07GCL6BR4/ref=sr_1_2?keywords=intel+m.2+ssd&...

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RELEVANCY SCORE 66.4

When you turn on the laptop all you get is the back-light.  You don't get the splash screen, POST or anything else for that matter. I've tried using the FN+F7 to make sure it wasn't set to projector mode but that didn't do anything.  It's like the power cable to the LCD is connected but the data cable is disconnected.  I suspect this is the case due to the screen going "weird" as the user puts it.  I also suspect that it might have been dropped. What I am wondering is if there's a BIST (Built-in Self Test) for the LCD or anything like that.  I'd love to avoid the support charges. Also, the numbers on the white tags on the back of the laptop have worn off, is there a way to get the serial number without the original paperwork?













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A:Lenovo ThinkPad X1 Carbon has no video

Is there a way to do a factory reset when you can't see anything on the screen? I could really use a hand if anyone has any ideas.

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RELEVANCY SCORE 66.4

hi,i would like to replace the SSD of my lenovo thinkpad x1 carbon 5th gen. laptop won't boot and it only goes to a blue screen that says:"Your pc ran into a problem and needs to restart, we'll restart for you." etc... someone told me i need a new SSD before replacing it  i know i need a USB recovery tool to create a USB recovery key, but in order to do that you need to contact Lenovo support, which i tried but i couldn't get thru cause i couldn' find out my laptop serial number which is worn out on the bottom of laptop.I wonder what options do i have now. i couldn't find a way to contact Lenovo support directly.any advice would be apreciated,thanks!  

A:lenovo thinkpad x1 carbon 5th gen SSD replacement

Welcome to the forums you can reach support at the below.  For serial number you can go into BIOS and get serial number there too.
 

Phone Number
Language
Hours of operation
Brand
800-426-7378
English
24 hours/day 7 days/week
Think Products

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RELEVANCY SCORE 66.4

So my laptop battery WILL NOT charge unless its BELOW 90%. Is that a thing ??should I be worried??PS I bought it 7days ago and its latest carbon X by Lenovo.
 
Moderator edit: Added detail to Subject.

A:Lenovo ThinkPad Carbon x Gen 7 WILL NOT charge unless its BELOW 90%

Hi Just bought and received the Lenovo ThinkPad X1 Carbon gen 7 laptop on the 17th Dec and this the battery indicator is showing that "Plugged in, not charging". Should I be worried??

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RELEVANCY SCORE 66.4

My 6th Gen X1 Carbon has had high cpu issues for a while now. When I open task manager, it's always "igfxEM Module" causing the high cpu. It hovers around 20% cpu when idle ,and sometimes gets up to nearly 100% where I have to end the process. My laptop is constantly loud and slows down quite a bit when the CPU is cranking. I make sure i update regularly but the problem with igfxEM Module has been persistant. Any advice would be much appreciated, thanks.

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RELEVANCY SCORE 65.6

Hello, What would one need to play a Dolby Vision UHD Blu-Ray disc on this laptop that has a DV screen? Is it a matter of just waiting for PowerDVD to support DV? What about playing a regular H.265 movie file that has Dolby Vision? Note: for what it's worth, as the laptop has no optical drive it will be a case of playing an .iso of the disc that has been ripped using my desktop PC. The CPU supports SGX. PS: I also read somewhere that Dolby Vision will only be enabled with a future system update, is this still the case? Thanks.

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RELEVANCY SCORE 65.6

Does anyone know if it is possible to have adaptive brightness on the 7th gen x1 carbon? As in when I plug or unplug the charger the brightness dims or brgihtens. In the power managment section and under display where you would normally have this option. 

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RELEVANCY SCORE 65.6

Hi, I was using my laptop audio system, and suddenly they stopped to work (the speakers or if I connect a Headphones). However, if I connect through the HDMI the audio came out on the TV speakers for instance. I already tried to update the driver software and all the things possible... Any suggestion? How should I proceed?  

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RELEVANCY SCORE 65.6

I reset my laptop and now it's replaying the startup screen over and over how do I fix it
 

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RELEVANCY SCORE 65.6

Hello,
 
I have:
- 20KH006JPB Lenovo ThinkPad X1 Carbon 6 i7 8550U / 14,0" Full HD / 16 GB / 512 GB / SSD / Intel HD Graphics 620 / Windows 10 Pro
- 40AH0135EU Lenovo ThinkPad PRO Dock 135W
- Monitor Dell 24 Ultra HD 4K Monitor | P2415Q
 
Monitor it's the monitor is connected by a cable Delock Displayport male 4K (21,6 Gb/s) and I have strange stripes on the screen. Please help
 
 
Moderator comment: Subject fixed.

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RELEVANCY SCORE 65.6

So my laptop is very weird to say the least an issue appeared about 1 year ago and I haven't been able to solve it what happens is that my laptop will make a extremely loud noise almost like a chainsaw and when it happens if I let it sit for 3 days usually the noise will go away but this is getting annoying as it will sometimes do it on days I need it any way to fix it?

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RELEVANCY SCORE 65.6

I received my new silver matte Thinkpad X1 Carbon laptop less than 3 weeks ago and it already has a slight skim mark in the lid!  I tried to lightly rub it off with a cotton cloth because I thought is was a scuff mark on the surface.  That didn't work.  After a closer inspection, I realized that the lid paint was skimmed!  Does Lenovo sell touch up paint for the silver matte finish? Does anyone have any suggestions how I can refinish my lid?  It seems that the new silver matte color is not as durable as the traditional black! 

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RELEVANCY SCORE 65.6

Hey Community! We have an issue in our company: We have some above-named Laptops, but one of them doesn't start every week so I have to press the reset-button on the bottom of the device for 10 seconds, after that it starts successfully. In my opinion that isn't a solution for ervery time! The Laptop has warranty so can I get a new one, because it's an internal problem?

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RELEVANCY SCORE 65.6

Hey, my 1 year old X1 6th gen thinkpad screen goes black.I need to physically close the screen and open in order to "fix" this, sometimes I have to shut it down pressing the shutdown button, and even then it might stay black for a while... any one have any idea on what might help? screen works properly most of the time, but some times it just goes blank, even while working... I runned all the driver tests, checked that their updated, and I have no real idea what to do... any suggestions?  

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RELEVANCY SCORE 65.6

Where can I find it?  LCD Cover  Lenovo Thinkpad X1 Carbon 5th Gen FRU ?01LV492 Thanks for your help.

A:LCD Cover Lenovo Thinkpad X1 Carbon 5th Gen FRU 01LV492

You can buy from Lenovo Encompass store if you want genuine parts.
 
https://lenovo.encompass.com/item/11093610/Lenovo/01LV492/

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RELEVANCY SCORE 65.6

Hello, I got my X1C7 with LTE card yesterday, and spent half of the day figuring out why the cellular connection is not appearing. I noticed that the LTE card is not visible in device manager or network adapters, and the computer keeps making noices every few minutes as if a new device was being connected to it. I've checked BIOS that the Wireless WAN connection is enabled, and installed all Windows updates. When updating drivers through Lenovo System Update, I found that installing the Fibocom L850-GL drive package actually never goes through. After the installation process has finished, the software says driver installation was succesfull and the computer needs to be restarted. However, when I restart the computer and check for drivers again, the option to install the LTE card driver is still there. I did find the following device in device manager under system devices, but I'm not sure if it has anything to do with the Fibocom L850-GL. I'm currently running Windows 10 Pro Version 1903.Has anyone else had the same problem and managed to fix it?

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RELEVANCY SCORE 65.6

I have a Lenovo X1 Carbon and I was considering either purchasing the Thinkpad Onelink Pro Dock or the Thinkpad One Link Dock.  I need to be able to connect a monitor and keyboard to my new computer. I have a some questions that I was hoping someone can help with.  1.  What is the difference between the Pro Dock and the Regular Dock? 2.  If my monitor does not have HDMI will these two docking stations still allow me to connect a monitor? 3.  Can you connect two monitors with both the pro dock and regular dock stations? 4.  Are there other docking station options that are better? 5.  Do these docking stations work with all versions of the x1 carbon? Your help is greatly appreciated.  Thank you.  

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RELEVANCY SCORE 65.6

Hello, Firstly, i am sorry but i don't speak english very well. Secondly, i just bought an external bluray reader which reads bluray thanks to the Cyberlink PowerDVD Application. Nevertheless, when i try to read a bluray, it doesn't work. So, i launched the Cyberlink bd advisor and it is written there is a problem with my laptop graphic card. The laptop is a thinkpad x carbon 4th gen and the graphic card is an intel hd graphic 520. So, i tried to reinstall the drivers after having retrieved them from the intel website. Nevertheless, i get an error message : "you should contact the computer constructor in order to update your drivers". Then, i went to the lonovo x carbon 4th gen driver's page in order to get the good drivers. However, it doesn't change something... So, i come here to ask you some help.

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RELEVANCY SCORE 65.6

I've been trying to look for a good quality skin for my new X1C. It picks up too many fingerprint marks and is getting hard to keep clean. All owners of this wonderful notebook, please try and request dbrand to create a skin for the X1C. 

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RELEVANCY SCORE 65.6

Hi all lenovo users,I am using lenovo x1 carbon for last one month. So far i am very satisfied with my device. I am not finding mobile networks (3g/4g) though it supports it. Does anyone have any idea about it. 

A:Lenovo Thinkpad X1 carbon 3rd gen: cellular networ...

Not all X1 Carbons have WWAN; many were WWAN ready, with the antennas and SIM card slot fitted but no WWAN card. You need a machine with a WWAN card and a suitable SIM for WWAN to work.

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RELEVANCY SCORE 65.6

Hi all lenovo users,I am using lenovo x1 carbon for last one month. So far i am very satisfied with my device. I am not finding mobile networks (3g/4g) though it supports it. Does anyone have any idea about it. 

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RELEVANCY SCORE 65.6

I have a Thinkpad X1 Carbon Gen 5 On the bottom right corner of the keyboard, there is a rattling noise when the laptop is shaken or moved. I opened the back cover to try to discover the source of the sound but I can't seem to find it. The laptop was purchased around 5 months ago, and I just discovered this issue. From what I can tell, the issue doesn't seem to affect performance but just poses a simple nuisance. The sound appears to be originating from the vent on the bottom of the laptop. sounds like there is either a small object moving around or perhaps a cable hitting the chassis. any insight on the origin of the issue or possible solutions would be appreciated.

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RELEVANCY SCORE 65.6

Hi, My setup is a Carbon X1 4th gen and a LENOVO ThinkPad OneLink + Dock. I want to buy two monitors to connect to my dock's Display Ports, what is the maximum resolution that I can get out of them? Regards,

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RELEVANCY SCORE 65.6

Hi all, I am about to buy the new Lenovo ThinkPad X1 Carbon 7th Gen with 10th Gen i7 CPU and now I am looking for some portable power adapter. I came across the Lenovo 45W USB-C AC Portable Adapter (GX20U90488), which fits my needs.The question is, would it work with the laptop? Thank you in advance,Boris

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RELEVANCY SCORE 65.6

Hi, I am looking for the following motherboard: i7 - 3667U-2C-2.0GHz 8GBWho can help me out? Either with a motherboard or with a thinkpad same type with broken parts other than motherboard.Txs  

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RELEVANCY SCORE 65.6

I have a Thinkpad X1 Carbon 2 Gen that I want to set up 3 external monitors. I have 2 docks, Thinkpad USB 3.0 Ultra Dock and Thinkpad OneLink Pro Dock. Is it possible to run 3 external monitors?

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RELEVANCY SCORE 65.6

Lenovo Thinkpad X1 Carbon 20A7...etc. ...mini displayport / thunderbolt...check this out...you will be surprised.....!!!!! http://support.lenovo.com/us/en/downloads/ds039624   

A:Lenovo Thinkpad X1 Carbon 20A7 Thunderbolt

Why are only W540 and W541 listed as the supported models? Are you saying it will work with X1 Carbon as well? What kind of devices can you use once that driver is installed?

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RELEVANCY SCORE 65.6

Been going back and forth and can't seem to find a screen that can replace my Thinkpad x1 carbon 3460 1f4 screen. Have found one for the 3448. Don't know if they use the same screen and pins?  See photo for description of the replacement screen I'm looking at.  













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A:Can the Thinkpad x1 carbon 3448 laptop screen replace a Thinkpad x1 carbon 3460 1f4

The 3448 and 3460 machines use the same panels, hinges, lid, cables, etc.

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RELEVANCY SCORE 64.8

where could I read or download a full specification forLenovo ThinkPad X1 Carbon Gen5 20HR005RRTI didn't find any information about this model at Lenovo.comI asked lenovo.ru   - they don't know!! first of all I am interested in:1. how to connect 4K monitor, which options are availbale?how to connect 2-3 displays?what is the max resolutions and refresh rates are supported throug buit HDMI? 2. how to connect LAN cable ethernet? which adapters are suitable for this model? thank you

A:specification of Lenovo ThinkPad X1 Carbon Gen5 20HR005RRT

Welcome to the Community1. 20HR005RRT' specification on Lenovo official store in Russia:https://shop.lenovo.ru/product/noutbuk-lenovo-thinkpad-x1-carbon-gen5-20hr005rrt.html2. for monitors features have a look at x1c gen5 platform specificationhttp://psref.lenovo.com/syspool/Sys/PDF/ThinkPad/ThinkPad%20X1%20Carbon%20(5th%20Gen)/ThinkPad_X1_Ca...3. ThinkPad Ethernet Extension Cable (FRU 04X6435) should be in the laptop package

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RELEVANCY SCORE 64.8

I want to upgrade my Lenovo ThinkPad to the Sanmsung 860 EVO M.2 SATA but I am not sure if it's compitable or if it's the best SSD that would offer me 500GB to 1TB. Would I need to upgrade other parts of the ThinkPad when I install the 860 EVO, or would this be just fine. Thank you for your time

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RELEVANCY SCORE 64.8

Dear all,  I have a X1 Carbon 5th Gen and a thinkpad 3.0 pro dock, which does not charge the laptop. Is there any solution to let the docking station charge the laptop? thanks in advance

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RELEVANCY SCORE 64.8

My current Lenovo is a refurbished one and has a storage drive of 117GB. I desperately need more and have already gone through external storage drive, and also USB.  Is it possible to add more storage drive space or SSD to this Thinkpad? What is most compatible with it?  Thank you for your time

A:Adding more storage space on a Lenovo ThinkPad X1 Carbon 2nd Gen

2nd gen means the model number starts with 20A7 or 20A8.  Those drives were all SATA based, so most retail 2280-format SSDs will work (not NVMe).  The biggest drives that were sold with the machine were 512GB, although 1TB and 2TB drives can be found.  The safest thing is to buy one with a Lenovo FRU on it.  Here is the parts list"  (SSDs are at the bottom)
https://download.lenovo.com/parts/ThinkPad/x1_carbon_gen2_fru_bom_20150616.pdf
 

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