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PC/Safe-mode/recovery mode won't boot (stuck at windows logo)

Q: PC/Safe-mode/recovery mode won't boot (stuck at windows logo)

Hi, today I decided to restart my PC but it got stuck at the "logging off" screen, so I just held down power button to turn it off.
When I tried turning it back on, it got stuck at the windows logo. Safe-mode won't work, nor will system recovery.Note: I had not made any hardware changes in the past 3 years. I also don't think I have made any big software changes in the past couple of weeks.
What I was doing before I decided to reboot:
I was reinstalling different versions of firefox because I was having flash issues (FF and Flash arent very compatible on some of the newer FF versions)
So I installed 30.0 and it asked me reboot to finish the installation and here I am. I don't think it's related, might be just a coincidence.
Full details of what is happening:
Normal boot-up freezes at the windows7 logo. The animation freezes too. PC does not auto re-boot.
Safe-mode gets stuck while loading components. Notably at storport.sys (not sure if I spelt that right) PC does not auto re-boot.
System recovery freezes after a while during the © Mircosoft Corporation screen with green loading bar. PC does not auto re-boot.
The little light that flickers when the PC is doing something is not lighting up during the loading screens. It flickers for the first couple of seconds and then just stops (or very faintly flicks every 3-4 secs) The loading screen animation then freezes after ~10-15 seconds.
Information about my PC:
HP prebuilt "HPE-210y" from summer of 2010
AMD phenom II 945 x4 3000mhz
HD5770 (upgraded from HD5450)
(full specs on the build I have is here: http://support.hp.com/us-en/document/c02016581 )
Please help me. I am totally not prepared for this. :/

Preferred Solution: PC/Safe-mode/recovery mode won't boot (stuck at windows logo)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: PC/Safe-mode/recovery mode won't boot (stuck at windows logo)

Sorry to double post...
Tried reseating the RAM, no luck...
Tried booting recovery mode from a rescue disk I made a couple years ago, same result...
Freezes right there after 15~20 seconds...

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Hi guys, I need help on my Acer 4750G here. I've been lurking around the internet lately searching for this problem's solution. But no answer

Here's the story:
So this morning my I started my laptop, it kinds of frozen/lagged so I had to shut it down via holding the power button 'till the screen shuts off. In school (I'm still 13-14) I turned it on, the booting took an unusual time to start. Then BAM! Bluescreen flashed about 1/4 second I tried to start it via safe mode, it stucks on the driver called "classpnp.sys". Seconds later, the same flashing bluescreen happened.

I've done these:
-System restore (It seems to do something, it gave me no result either)
-Memory Diagnostic Tool (It says no problem found, damn)

I've also done writing this line via recovery's command prompt:
rename c:\windows\system32\drivers\classpnp.sys classpnp.old
And no result either...

I'm not sure if the troublemaker is the hardware or driver. I might want to get it to the manufacturer's shop, but it'll be costy...

Anyway here's the bluescreen code written by me, I'm using my sister's netbook so no copy-paste thingy:

A problem has been detected and windows has been shut down to prevent damage to your computer


(I'll skip this part)

Technical information:

*** STOP: 0x000000ED (0x871F9A38, 0xC0000OB5, 0x00000000, 0x00000000)

I really need a quick answer, I'm gonna need my laptop for a presentation and I forgot to copy the data to ... Read more

A:BSOD on boot logo, safe mode stuck at classpnp.sys

* Is your computer under Warranty?

* IF you are able to...
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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Ok, so I'm helping someone can help me on here. I was origionally running Windows 7 but had to install Ubuntu alongside it. I was installing a game, then started playing it while it continued downloading (it was a streaming download.) It ran fine for about 10 min, and then the computer froze. I decided to restart it and now it wont boot back up. Everytime I try booting it into either safe mode or regular mode it gets to the windows loading screen and then goes to the bsod and restarts. When I try booting it in safe mode it will load all the drivers until it reaches aswrvrt, then bsod flashes and it restarts. I tried booting it into recovery mode but it will reach a gray screen and then hang. I can move the courser around but nothing loads. I installed Ubuntu on a sd card so I can try and fix the problem. I can access all the data on the hard drive, so I tried uninstalling avast and the game. I dont think it worked since I can still see the files.Does anyone know what I am talking about and can help me?

A:Windows 7 wont boot into safe mode or recovery mode

Your Windows installation has corrupted in some way. If you cannot enter the "Last Known Good" option from the recovery screen you should then be looking at booting from a repair disk and repairing your file system.
EDIT: that is a windows repair disk specific to your OS that I am talking about.

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okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here

A:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

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Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

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I really hope one of you fine people can help me out.

Last night I was browsing facebook and my computer froze up. I tried to reboot it and it wouldn't load pass the windows logo.

It will however let me get into Safe mode.

Here is what I have tried:

- Restore to earlier date: I do not have one created as I recently restored my computer to factory setting (about a week ago)
- Malware scan with Malwarebytes: nothing found
- Memory Check - looks good
- Chckdsk - all went well
- Startup repair - Gave me errors and couldn't fix the problem. here is what the log showed:

Any help would be super appreciated.. i am very frustrated with this right now :(


A:PC wont boot pass Windows logo. Will boot in safe mode. Error code given. Please help

Which CHKDSK did you perform? /F or /R?

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Hey guys..

I've been trying to fix this computer for the last 8 hours and I can't figure it out. I've narrowed it down to a system corruption, it's not hard, viruses or spyware, it's not anything but a corrupted windows installation.

I will only image the drive at a last resort. I might just buy a second hard drive and install the OS and copy over the goods. Either way, I don't want to go though all that work. I know I can fix this.

I had it working at one point, I did a Windows XP Setup into Repair mode, checked the disk and even went as far as created a second boot.ini - Just to eliminate a factor, that didn't work.

What appeared to work was to "repair" the "corrupted windows installation" 3 or 4 times, and then do an "upgrade" and reactivate windows. I managed to get to a desktop, but then things just went downhill.

The icons where weird, and my "theme" was reset, and various other things. I created a new user in hope to start over, I was aimed at uninstalling things such as the vista transformation pack, etc.. Did a Windows Update, changed a few Driver letters so shortcuts worked, and then tried to "repair" the transofmation pack so i could uninstall it. I also did a Windows Update.

Then I reboot, and my nightmare starts over again. Now I can't even get the damn upgrade/repair to work and it wont boot past mup.sys. If I just knew what file was corrupted or what was making the s... Read more

A:Windows wont boot - Safe mode is stuck on Mup.sys

Take it to a computer shop and ask them if they can save the data. You will have to pay but they will most probably be able to do it.

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Since yesterday,windows boots immediately in safemode and reboots in 10 seconds. This happens again and again and will not stop, unless I shut down the machine.

In addition, my keyboard is disable during boot and cannot press F8 to configure my boot.
Can anyone help me?
Thank you in advance

A:Windows 7 stuck in safe mode boot loop

What changes did you make just before this started happening?

Did you make any changes in msconfig?

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Hey There,

I'm working on an IBM ThinkCenter Desktop PC.

On bootup, it goes through the IBM logo and then the Windows logo flashes quickly and then is gone and then the Safe Mode screen appears. No matter which option I choose from the Safe Mode screen, the result is the same: The Windows logo flashes quickly and then the system reboots, and then the IBM logo and then the Safe Mode Screen.

I have tried running the repair module from an o/s disk I have here, but when I get to the c: prompt and type "dir" it says "error occurred during directory enumeration".

There is only one partition.

I have a copy of UBCD4WIN, if that would be helpful in diagnosing the problem.

I do not have the o/s disk that belongs to this computer.

Any help would certainly be appreciated. Thank you.

A:PC Stuck In Safe Mode Loop - Wont Boot Windows - Can Someone Help?

See what you think of this.


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As said above, my Dell Studio 1555 laptop will not boot either into regular windows or safe mode.

When booting into safe mode, the very last file that will load is "CLASSPNP.SYS"

When that happens it will stay stuck loading the next file for a few minutes, then restart itself into the Windows Error Recovery screen.

When I try startup repair, it goes to a blank black screen and repeats the procedure above (ie. it gets stuck and restarts a few minutes later)

When I hard-shut down by pressing the power button, a BSoD appears for a fraction of a second right before it dies.

What could the problem be, and what can I do to fix it? I have the windows 7 install disk, if needed. Should I go ahead and try an installation repair using the disk?

I'd really like to avoid reinstalling windows as of yet, although it's not too much of a problem if it came down to it.

A:Stuck halfway through loading windows, cannot boot into safe mode

Before anything else. Do you have ANYTHING plugged into the laptop right now?
even just a simple mouse.
Anything outside of the power chord basically.
If so unplug those devices now.
I would even include external wifi / wireless /3g-4g cards in that.
If not, there are ways of reinstalling windows and preserving the old data.

For the moment we'll just start with, is anything plugged into it?

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this is a many faceted and increasing in facets issue (ill try to make it as short as possible);

the male side of my video cable connection (the part on the motherboard) had bent pins; the pins were unbent and the cable was able to fit back in, BUT

the picture was garbled--wrong colors, moving lines, etc. the people at a tech store told me the video cable was pinched and knowing that it had been jammed in the hinge for a while, i believed it extremely feasible. I finally ordered a new video cable but replaced it, and to no avail. the picture may have been slightly better--but not significantly if so; additionally (and im not sure if it was this way the first time as well) the computer was displaying at the size of the external.

i restarted, and reazlied that the laptop screen displayed nothing at startup, until logged in--exactly like the external. i figured that at least a portion of what was going on was the computer was sending the external screen signal to the laptop.

things i've tried:

-reseating both ends of the new video cable MANY times
-turning the computer off, taking out battery, holding start button, putitng battery back in, restarting
-every variation of screen resolution/external monitor setting
-pluggin in the external, putting laptop to sleep, unpluggnig external
-reinstalling video/image drivers
function key combinations

when i tried to put in safe mode via F8, the screen went blue or light gray and stayed that w... Read more

A:stuck booting safe mode, which doesnt work; stuck in external monitor mode?

i managed to change the safe mode option, unfortunately the laptop screen still isnt working correctly (the external is)

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My computer was working fine until this morning. I haven't recently installed any new hardware or software. It boots up normally except about 5 seconds into the Windows XP logo splash screen I get a Blue Screen of Death with a message that says a bunch of general stuff about whether or not this is the first time this has happened etc and gives me the error Stop: 0x0000007F (0x00000000 0x00000000 0x00000000 0x00000000). Then it automatically reboots and eventually does the same thing again.

I've gone into advanced windows options with F8 during boot up and tried going into every different kind of Safe Mode. When I try going through safe mode I get through a bunch of files then it asks me to hit ESC if I want to skip loading SPTD.SYS, regardless of whether I do or not it reboots a few seconds after.

The worst part of this is that when I try booting from my Windows XP CD it initially goes into the Windows XP CD Boot Up Screen and begins loading all the various drivers and such at the bottom of the screen and asking my to hit F6 if I want to load seperate RAID drivers or whatever finally it gets through all the files and says at the bottom and then says "Starting Windows" and after a bit it gives me the same blue screen of death.

So I can't even use the Windows XP CD to just reinstall windows on my HD.

Anyone have any ideas on this?

A:Re: Blue Screen of Death on WinXP logo & CD Boot up. No Safe mode either

Sure you dont have a virus? Sounds like it to me, or a bad harddrive.
Are or were you running any antivirus/malware software, and was it
up to date?...

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My computer was working fine until this morning. I haven't recently installed any new hardware or software. It boots up normally except about 5 seconds into the Windows XP logo splash screen I get a Blue Screen of Death with a message that says a bunch of general stuff about whether or not this is the first time this has happened etc and gives me the error Stop: 0x0000007F (0x00000000 0x00000000 0x00000000 0x00000000). Then it automatically reboots and eventually does the same thing again.

I've gone into advanced windows options with F8 during boot up and tried going into every different kind of Safe Mode. When I try going through safe mode I get through a bunch of files then it asks me to hit ESC if I want to skip loading SPTD.SYS, regardless of whether I do or not it reboots a few seconds after.

The worst part of this is that when I try booting from my Windows XP CD it initially goes into the Windows XP CD Boot Up Screen and begins loading all the various drivers and such at the bottom of the screen and asking my to hit F6 if I want to load seperate RAID drivers or whatever finally it gets through all the files and says at the bottom and then says "Starting Windows" and after a bit it gives me the same blue screen of death.

So I can't even use the Windows XP CD to just reinstall windows on my HD.

Anyone have any ideas on this?

A:Blue Screen of Death on WinXP logo & CD Boot up. No Safe mode either

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I have a Sony VGN-FW139E with window vista. When my computer tried to boot into Windows, it just hangs on window vista loading screen.
If I selected Safe mode or Safe mode with Networking, I got this message.

Loaded: \windows\system32\drivers\crdisk.sys
Please wait?
Then it did not get any further. Is there any solution to fix this problem? Thx..

A:Problem can't boot into eithre normal Windows mode or safe mode

See if selecting Last Known Good Configuration helps.

If that doesn't work then try this Repair Install For Vista - Vista Forums

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MALWARE issues!!!I was having trouble staying in SAFEMODE to try to do some cleanup on my Laptop. The malware prevented my getting into safe mode and would cause the pc to just reboot normally. Because of this, I went into the msconfig>system config utility > boot.ini> then placed a check in the safemode box. I rebooted. Now its worse because it is now stuck with the BLACK screen safe mode choices. But It still wont go into safe mode and wont even reboot normally to reg windows mode.It trys to reboot on its own after a countdown of 30 seconds. But a blue screen quickly flashes once. Then it tries to reboot over and over again no matter which option I pick (last known config, safe mode networking, safe mode, safe with command, etc), it just tries to reboot over and over again like a broken record.I can get into phoenix BIOS by pushing F10 (or F12 I think), but I dont know what I can do there.At this point, i just want my pc to be able to boot normally into Window, and I will see what I can do in reg windows mode as far as cleaning the malware off my pc.Please help in easy terms.Thanks for your help in advance...PS: Windows Home edition OEM sp2 IE7-HP pavillion 8100 laptop-I have the original sealed discs that came with my 4 or so year old Laptop.I just need to be walked step by step if I need to boot from them. I dont want to have to wipe everything out or have to do a fresh install, if I can at all avoid this....Sorry for the hassle.My original main goal... Read more

A:HELP! My Laptop wont do safe mode or boot into reg Windows mode-

Hello and welcome. I am moving this from XP to the Am I Infected forum for scans.Lets do these from normal.Please download TFC by Old Timer and save it to your desktop. alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser! Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator. Click the Start button to begin the cleaning process and let it run uninterrupted to completion. Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.Next run MBAM (MalwareBytes):NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and yo... Read more

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Please, can somebody assist me. When I try to log into vista normal mode all I get is 'Please Wait' where the 'welcome' logo used to be and it just sits there saying "Please Wait . . . ." forever. When I could login to safe mode I enable the verbose command and restarted and tried normal mode again and it would say "Please wait for the Local Session Manager . . ." and never get past that screen. Now, for some reason, I cannot even log into any safe mode options. After the safe mode drivers load, the computer just hangs at crcdisk.sys after it's loaded and not proceed. So, then I tried to boot to the cd to use the repair utility and my computer won't even acknowledge it, it just takes to me the three safe mode options. In the past I could boot to the cd and use the repair disk and now I can't. Please don't tell me I am screwed. I have so much valuable info that I would really not want to lose. So if anybody can please help me to try and resolve this, I would be greatly appreciative. Thnx

A:Windows Vista cannot boot into normal mode or safe mode

How do you normally boot from your DVD? Is there a key you must press in order to select the boot drive?
Also, what's the exact make and model of your system?

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Let me open by saying I'm too old to understand most of the jargon and directions found in a technical forum like this. I've been trying to fix this myself for about two weeks, and have made so many changes, I've probably made a complete hash of it.

The latest thing I did was to attempt a fresh install of Windows from a DVD. I had to format the C drive to have enough space for the installation, so I did. The installation seemed to running normally, so I took our dog for a walk. When I came back, there was this error message: "Installation was cancelled."

The details of the error message are as follows: "Windows cannot install required files. Make sure all files required for installation are available, and restate the installation. Error code: 0x80070070"

My fear is that my hard drive has failed. When it's trying to boot up, there's always a line that says something to the effect that no drives were found. However, when running GPart from a disc, it finds both C & D. I tried to use one of the GPart tools to repair C, but it didn't work. It said I need to "Run chkdsk /f, the reboot TWICE." I can't do that, because I can't get it to boot into a command prompt.

I think I already destroyed all of my data on D, where it was all stored, in trying to install Windows. At one point, it told me that Windows could not proceed with formatting if D was excluded, so I removed the exclusion. I think that was a bad mistake.

By the wa... Read more

A:Windows crashed. Now can't boot, even in repair mode or safe mode.

You did a few smart things. So do not despair.

As a first measure I would try to save as much of your data as possible. Since you have the Xubuntu disc, try that.

Then you really should run the chkdsk /f. If you load your installation disk and go to "Repair this Computer" (or something like that), there should be a Command Prompt.

If that is all done, try to reinstall again and come back to let us know how you are doing.

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Im on Windows 7 Home premium 32bit, I recently tried to boot in safe mode via msconfig.exe . When I restarted my computer my monitor is on but does not activate at all, like its asleep. My keyboard and mouse are active but my monitor is just stuck in this sleep state. I tried hooking monitor up to another pc and its fine. So the issue is with the safe mode boot up itself, any ideas whats going wrong here? since I used msconfig.exe to do it my pc will continue trying to boot in safemode until I can access msconfig again to change it

A:PC stuck in safe mode boot up

Welcome to Windows Seven Forums nate159

Safe mode only uses the bare minimum drivers it needs to start, your video driver may not be loading.

Is the monitor connected to a video card ?

Or the motherboard ?

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Evening all,

I'm having a weird issue concerning Windows 7 Home Premium, running SP-1, 64-Bit Edition. To fully explain what's happening, please note that I will state everything that happened leading up to the issue to better portray my problem.

This morning I woke up and the first thing I always do is switch on my PC to check email and to have a quick chat with my friend who lives In Australia before it get's late over there. My PC was on, running S.T.A.L.K.E.R: Call of Pripyat via steam at the time, whilst still talking to my friend in Australia. Whilst typing to him, my system locked up mid sentence.

I left it for 15 minutes, got Coffee to wake up, still froze.. I had no choice to manually switch it off via the Power Button on the Tower. When I switch the tower back on, I had no Display on the screen. Now, this isn't actually the problem, I've fixed this kind of issue on a friends PC before and knew straight away my Memory Modules had just died. I removed the RAM, switched on, waited for the long Beep to confirm my Mobo was still breathing.. Placed one Module back in, black screen, tried the other etc etc.. Simple fix, get my spare RAM that I saved from an older build, stuck them in, powered up.

At this point I had to fix a corrupt winload.exe (Or similar) likely due to me having to turn the power off manually.. I hit the Recovery Console, let Window's do it stuff, corrupt file repaired, hello desktop..Just to confirm it wasn't a o... Read more

A:Solved: Windows 7 - Cannot Boot Windows/Safe Mode/Recovery/Disk

Hmmm, It seems I've just resolved my own issue.

I didn't realise but I seem to have replaced my 4GB (2x 2GB) with a mixed pair, although they both worked fine at first. I've removed one and replaced It with It's partner, now the PC seems to work fine. I'm typing this post from It, so, so far so good.

It was to my understanding Memory Modules worked fine in a mixed pair, the only downfall being they would be as fast as the slowest module?

Either way, issue resolved.

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A couple of nights ago Windows requested to do some updates. It had 2/3 it automatically picked but I decided to look at the optional updates it recommended but didn't select. I went ahead and asked to install all of them. After restarting and rebooting computer since then my computer hangs/gets stuck on "Starting Windows". It's not a freeze I guess as the logo is still animated whilst booting but I've had it like that for 2 hours without success. I searched the issue up on google and it seems very common after windows updates (never happened to me before however) but every fix/solution suggested seem to vary drastically between HDD Fault/Motherboard dying/You downloaded something naughty etc, etc.

I can't make any progress on many of these "solutions" though. When pushing F8 upon boot and then selecting "Repair my computer" the screen will turn black and I will only be able to see a low quality cursor. The other route to many solutions was via safe mode but that doesn't load either anymore. I booted from safe mode successfully once, restored from a previous point on the 12th of February (maybe the last boot before the updates) and stupidly let windows shutdown and install the same updates again, I think. Since then it also gets stuck loading files.

Running Windows 7 Professional Edition

Any help is appreciated!

A:Stuck on "Starting Windows", can't access repair mode or safe mode

Hi there Dougy282,

Do you have your Windows OS CD by any chance? If so, I recommend performing a "REPAIR-INSTALL" and see if that resolves this. You would definitely need your legitimate copy of Windows OS CD though.

Hope everything works out well for you and feel free to ask more questions, thank you.

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I'm dealing with a windows 7 professional 32-bit operating system for a client of mine, ive tried everything to get their profile to boot but it keeps freezing after you put in the credentials. I have tried everything from combo fix to Microsoft root-kit  tools but no luck.    
i have  even cloned the hard drive and thrown it into another machine just to see if it is the motherboard or ram. I'm stumped and need some input.

A:Windows 7 will boot in safe mode but not in normal mode

If you create a new account in safe mode, can you log into it in normal mode?

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Hello everyone,

I am having issues after playing Diablo 3 last night. When I was exiting the game my screen froze up and I couldn't press any keys and I was currently in vent where I heard one of the guys voice on repeat for 10 minutes straight so I decided to do a hard reset. After the first restart the windows logo would pop up and begin loading. Then my BSOD happen at that moment. I tried restarting in safe mode as well to no avail getting the same BSOD. I also decided to switch off my disk drives one by one but the same BSOD happens as soon as the windows logo appears for several seconds. I also switched my RAM around thinking it was a faulty RAM slot or stick but same results. This is the BSOD that flashes before my computer restarts:

STOP: c000021a {Fatal System Error}
the verification of a KnownDLL failed. System process terminated unexpectedly with a status of 0xc0000428 (0x008246d0 0x00000000). The system has been shut down.

I'm really not sure how to go about solving the underlying issues and any suggestions would be great. Thanks for reading! And let me know if there any questions you might have.

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Hello everyone,

I am having issues after playing Diablo 3 last night. When I was exiting the game my screen froze up and I couldn't press any keys and I was currently in vent where I heard one of the guys voice on repeat for 10 minutes straight so I decided to do a hard reset. After the first restart the windows logo would pop up and begin loading. Then my BSOD happen at that moment. I tried restarting in safe mode as well to no avail getting the same BSOD. I also decided to switch off my disk drives one by one but the same BSOD happens as soon as the windows logo appears for several seconds. I also switched my RAM around thinking it was a faulty RAM slot or stick but same results. This is the BSOD that flashes before my computer restarts:

STOP: c000021a {Fatal System Error}
the verification of a KnownDLL failed. System process terminated unexpectedly with a status of 0xc0000428 (0x008246d0 0x00000000). The system has been shut down.

I'm really not sure how to go about solving the underlying issues and any suggestions would be great. Thanks for reading! And let me know if there any questions you might have.

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I recently tried partitioning my hard drive, but canceled it in G parted a little after I started it.  I then went to boot into 7 and it worked fine. After I restarted though, the win7 logo would come up, then my PC would restart.  In recovery mode, none of them will work, and when I try to boot into safe mode, it gets stuck at the classpnp.sys, then restarts. Any help?

A:Win7 won't boot...gets stuck at classpnp.sys in Safe mode

Reboot to the Win7 DVD and run the repair function. It may take some time to run but hopefully will correct the problem.

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Hi my problems started last night when I tried to open my laptop (Toshiba Satelitte A300 on Windows Vista)*
In normal boot up the screen loads fine up to Please Wait...*
I left it on until this morning which by then the screen had turned black and nothing was clickable.*
I cannot start up in Safe Mode either as the same thing happens.
Occasionally when I try and boot up it tells me the C disk has something wrong with it and is fixing it.
A warning saying this file is corrupt and unreadable left me with a flickering screen which fluctuated between black and the vista background.
I did manage to log in once though my desktop soon froze and I had to shut my laptop down.*
Startup repair cannot detect any problems. I did restore Windows to an earlier date with System Restore but that didn't do anything to help and when I tried to restore the system to an even earlier date the Catastrophic Failure sign comes up.

I really am out of ideas apart from restoring to factory settings.

Someone please help.

A:Safe mode and normal boot up oth stuck on Please Wait...

I think you have little options left. I would put it back to factory and if the issue persists it may be the hard drive is gone. Sure that's not the answer you were hoping to hear.

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I've had this computer less than a week. It tried to do an update and keeps getting stuck at 12%. Researching online, I've found ways to put it into safe mode but none work. Please help.

A:Stuck in Update mode, unable to get into safe mode

Same problem here... Help!

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Hello Guys, Am using windows XP on my notebook and while going to the Safe Mode i'd realised that i wasn't getting thru. At one of the forums it was posted that Safe Mode could also be accessed by "run<msconfig<BOOTINI". After checking on /SAFEBOOT, my system restarted and now i couldn't even access to the Normal Mode. I Have tried all the options but am stuck on a Black and White Sceen with the options of SafeMode/SafeMode with Networking/Normal Mode and Last Known Configuration....

Is there any way i could get rid of that problem without reinstalling my system?

A:Can't go to either the Normal mode or safe mode, am stuck in the middle

Hi Faisal ,

Shut Down Ur Nb .
Unplug The Ac Adapter.
Remover The Battery .
Reseat The Ram And The Hdd
Restart The Nb .

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Background: Have had a few failed boots recently, but ignored these as XP would boot up fine after pressing reset. Had a power failure (OK, OK, I switched it off at the wall by mistake as it was shutting down) - since then, can't boot.

Situation now:
It gets as far as the Window XP logo with the blue blobs scrolling and then restarts. Sometimes I get the "Overclocking failed..." error, sometimes a CPU temperature failure message. Can't start in any of the safe modes, can't start with last good config, can't start normally.

Tried repairing / recovering using the XP disc, but it didn't recognise my Windows install on my C: drive. It only recognised an old install on my D: drive. Cancelled the recovery. Went into XP set up, which discovered the C: drive but said it was empty and couldn't recognise the format (FAT or the other one N-something something). Booted up in old D: drive XP set-up (successfully) and managed to save my personal files onto a memory stick.

Please help!


A:Solved: Windows XP restarting after Logo - no safe mode

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I recently repurchased a computer off my brother who I sold to a while ago. I have the HDD from back then and simply swapped his HDD for mine. However, the computer simply loads up to the windows logo and then BSOD, and I can't pause the screen or get a good look at the error. Even in safe mode the same thing happens. I've repairing my PC with the windows 7 CD and sfc check using CMD but nothing works.

The only thing I can think of is the video card was upgraded and the drivers are messing up. However i have no idea how to install them as when i download them, they are in .exe format and you cant install drivers that are in exe format. When i plug my brothers HDD in it loads perfectly.

if anyone could please shine some light on this issue itd be much appreciated. thanks!

A:BSOD then restart after windows logo - cant use safe mode either

I would suggest reinstalling Windows onto the [new] HDD.

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Hi everyone,As the title suggests, I'm getting a black screen after the windows logo appears. At first, there's no cursor, but if I put the computer to sleep and turn it back on, I get a cursor when it wakes up--still a black screen though.Here are my specs:CPU: AMD Hexacore 1090TRAM: 8GB GSkills RipjawsMB: Gigabyte GA-78LMT USB3GPU: MB Integrated Radeon 3000 SeriesUnbootable HD: Seagate 2 TB Barracuda Windows 8.1Bootable HD: 7 year-old 500GB Hitachi Windows 8.1Here's how it went down: I was watching HBOGo on Chrome, then went to the Netflix Windows 8 app (don't judge my lethargic chain of events). However, Netflix immediately closed and wouldn't start. I figured it was something with the graphics, so I restarted my computer. After the restart, for some reason, it ran Chkdsk on my other HD. After running that, it went through my normal startup and blacked out after the logo. I ran a bootlog and found that dxgkrnl.sys loads once, then attempts to load another 4 times and fails each time. Other than that, everything loads correctly. Then I deleted some AMD stuff (perhaps stupidly) and I get more errors in the bootlog, from AMD stuff. I'd like to just clear all the AMD stuff and just have the bare Windows drivers load.Here's what I've tried:1) I've tried startup repair, which attempts some fixes, but fails.2) I tried to enter Safe-mode and low graphics mode, the computer simply launches into "Automatic Startup Repair" and fails after the "Diagnosing PC" dialogue.3) Reset my BIOS... Read more

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Hello, all. I heard about this forum a few months ago when my sister came here for help with her laptop; now it's my turn. Forgive the long post, but this has been a long process that I've been trying to fix for almost a week now; I hope someone here will be able to help me out, too.I'm running Windows XP (I can't recall the Service Pack, but I believe it's 3; I always make sure I keep Windows updated and keep Automatic Updates turned on) Home Edition on a Lenovo J115, Machine Type 7387.Long story short, I was stupid and let my Norton subscription run out and suddenly, I got hit with Antivir 2010. That in and of itself was a grueling process; Antivir's a nasty little thing and wouldn't even let me open programs or open up the Task Manager, so after every restart, I'd literally have to open the programs as soon as I saw my desktop wallpaper pop up; if I waited too long, Antivir would start up and block all processes again. The virus was also preventing me from booting up in Safe Mode, and would force a restart of the computer every time I tried. After using CCleaner, MalwareBytes, HiJackThis, and PCTool's Spyware Doctor, I thought I had finally fixed the problem. Antivir was gone, and my computer was finally back to normal.Well, that's what I thought, anyway.I had to update Spyware Doctor's definition files, and I also updated my Firefox; both of these programs require a system restart, so, thinking everything was back to normal, I ... Read more

A:Stuck in a never-ending restart loop; can't boot in Safe Mode or otherwise.

Please be patient...I've asked one of our Malware Team personnel to take a look .Louis

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I did the ms config and I have a problem. it won't boot in safe mode and keeps kicking out to that screen..over and over!! There is some virus that won't let it boot in safe mode, so I tried to force it per the msconfig, but now it won't boot at all, just continuously loops back to the same screen just like I read a different poster had. I ran malaware and Avast, and nothing was found. However, when I had run Avast and scheduled a boot scan, I got an error.

NT wait for multiple objects error 192 status_user_acp


I did the msconfig and forced a safe mode and now I am stuck! I don't have any of the disks for this Dell computer, lost them in a move.

Please help!

A:Stuck in safe mode re-boot loop! Probable virus, see below

The msconfig file is actually a configuration file for the inital start up of microsoft so you need to be specific what you actually did.. and I'm assuming your playing with things under the services tab? As the startup tab is only the program that boot after xp has already booted. Are you getting a bsod? Or an error code or is it just a black screen and then u see ur bios splash screen again?

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Hey everyone my system is stuck in a boot loop while booting in safe mode

I was updating the drivers on my video card. I used driver cleaner pro to remove my old drivers. I then used msconfig to boot in safe mode with the minimal option selected. When the computer reboots I get to the screen to type in my password for 5 seconds an the computer reboots itself.

I've done several system restores and attempted a boot loop fix posted on these forums with no success. Can someone point me I. The right direction please?

Thank you

A:System stuck in boot loop while booting in safe mode

Try running Startup Repair a few times.

If that fails, work through these steps for Troubleshooting Windows 7 Failure to Boot

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Hey everybody!
I just bought an Asus U31S laptop a couple of weeks ago for school and all was great until today. It suddenly crashed and gave BSOD. I was just on youtube or something, nothing special, but it had been running for a few hours.
So now it won't boot up, it simply reboots constantly. I can't even get into safe mode. BIOS I can get into, but I'm unable to do anything, since it appears to freeze, when I get in there.
I searched for a solution, but so far I've been unable to find one. Any suggestions?

PS English isn't my native tongue...

A:Laptop stuck in boot loop - can't enter safe mode

first suggestion is this.
Startup Repair

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I've seen many solutions suggested involving making a windows repair CD on another computer but the problem is, my CD/DVD drive doesnt read any disks for some reason (I actually sought help through this site over a year ago and no I havent gotten around to replacing the drive. I know I know....) 
So..... If my computer and / or my hard drive is just screwed and I should just buy a new one, please tell me there is a way to recover my files and photos.
No I have no backup either. 
I had an external hd that was my backup and that died and I lost everything, cds eventually go bad and I can't afford to pay for cloud storage so......as far as I'm concerned there is no true backup.....wah wah wahh
Anyhoo, would copying those repair cds onto a usb stick an option? Is there a way to set that up in bios? 
I haven't used the computer in months because I can't get it to boot and I don't recall for sure but I think I'm using windows vista ultimate, 64? Not sure if or what service pack ..its a gateway laptop t series. It was purchased second hand from someone. 
Thanks for any help if you can. 

A:laptop wont boot, in safe mode stuck at crcdisk.sys

Hi. I use copy cloud storage. I will send you a referral and it will give you and me an extra 5gb of storage. I think you will have 20 gb with the referral. Plus you can get more if you refer other people. I work on computers some but only know some. But you can use Hirens boot cd which is free and boot from the cd and use some of the recover programs to get your data back if the hard drive is accessible. You can also run some programs on the disc to test your hard drive and see if it's bad. Only thing is your dvd drive won't let you, but if you could borrow someones dvd drive or put your hard drive in another laptop to test it you could without buying anything yet. As far as running from usb I am not familiar with your laptop but their probably is an option in your bios to boot from usb. I recently reinstalled vista on a dell desktop that was vista and had a bad dvd drive and reinstalled it with usb. I used poweriso to set up my usb but there is a free program called rufus that is portable so you don't have to install it that will set up your usb. But I think you have to make an iso file of your os to set it up. You could then use it to try to repair or reinstall your os but I would try to save my data and test my hard drive first. I also would hang on to your external hard drive too. You may take the drive out of it and later see if you can put it in a desktop or buy you a usb disk dock from ebay, as the drive may be good and the circuit board that connects your u... Read more

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Lenovo Thinkpad T500 Model 2242-CTO running Windows XP ProfessionalThere is no external keyboard.System and Driver Update has been done I need to boot to "safe mode with networking" in order to try cleaning off some malware.  I start the computer and begin pressing [F8] per instructions.  It cycles through the Thinkpad "press the ThinkVantage button" screen, then beeps twice and provides a black screen statingError0210: Stuck Key 42Press <F1> to Setup Press <F1> and I can't find anything about Safe Mode there. Setup doesn't get get me into Safe Mode so I [esc] and system continues to reboot.   I have tried waiting to press [F8] until the Windows splash screen starts.  No Safe Mode occurs. I have tried pressing the blue [Thinkvantage] button.  No Safe Mode is found. Does anybody know why this is happening?  Does anybody have a way to actually boot into safe mode?  

A:Boot to Safe Mode returns Error 0210:Stuck Key 42

Instead of just pressing f-8 try tapping f-8 in about 1 sec intervals.

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Really weird issue. My computer locked up and restarted when I was playing Battlefield 3, not sure why. Then it didn't want to boot up for some reason. Eventually I got an error message about a disk i/o error. I assume this is due to a corrupted USB that was connected to the PC. When I removed that I was able to boot into normal mode, but not into safe mode. I didn't like this, so I went msconfig -> boot -> Safe Boot. And now every time I try to boot, no matter whether I select normal or safe mode, it tries to boot into safe mode and fails.

It gives me the menu, shows a screen loading all the system files and then says "Booting in safemode - Minimal Services". Then my monitor says "no signal" and remains black. Things are still plugged in - tapping numkey makes the light go on and off on the keyboard - but I can't actually DO anything. And now there's no way I can see to boot into normal mode.

What do I do?

A:Windows 7 won't boot into safe mode, WILL boot into normal mode

I just tried putting in the Windows Install disc, to try and launch the Recovery Console, but I only got 4 options on the boot up screen. 3 variations of safe mode and one "start normally" (which due to my msconfig edits means safe mode, minimal). Tried downloading a W7 64bit repair disc ISO, burnt that.. same deal.

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After a power outage 3 weeks ago I was having issues with the system going down at around 5 minutes and then less and less time after that. I was told it was a display issue and to uninstall and reinstall my display drivers. I uninstalled my drivers and it was still the same. I felt like it was temperature related. I found my graphics card (Radeon 5700) was dirty. I cleaned it and thought I was back in business. Everything was back to normal, all I needed to do was update my graphics drivers. Once that was done, my computer would no longer load past the Windows splash screen.

I used Puppy Linux on a flash drive and I have access to everything. I can use the internet and access all my files. This to me says that it is not a hardware issue.

The fact that when I try to go into safe mode it gets stuck for more than a day on classpnp.sys (when I finally give up). I understand that classpnp.sys has loaded but, there is something after that that the computer can't load. I have seen some people have atipcie.sys load after classpnp.sys and it makes sense to me that it would be a graphics driver that is causing the issue.

I need my Windows 7 up and running for school and work projects. Any ideas, thoughts, or help would be greatly appreciated.

A:Stuck on Windows splash screen, safe mode stuck on classpnp.sys

Hi ,
Follow this tutorial to run SFC /Scannow at boot.
SFC /SCANNOW : Run in Command Prompt at Boot
If you want to run the command from a USB drive follow this tutorial.
Boot Windows 7 System Repair Disc from USB Using Grub4Dos
And apply it to the first link instead of the ERD (Emergency Repair CD).

Generally a good tutorial to read.
Troubleshooting Windows 7 Failure to Boot

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I'm having an issue with my laptop whereas it wont start up as normal and always freezes at the logo screen where the litte blue bar moves across the screen near the bottom. The laptop will start in Safe Mode but I don't have a clue what's causing this issue or how I can solve it.

Any help or advice would be greatly appreciated.

Laptop - Novatech Revo 440 CEL M Notebook.

A:Windows XP freezes at logo screen but will start in Safe Mode! Help!

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Hey everyone!
Sorry if I'm posting in the wrong place - not sure what exactly is wrong!
So my computer was working - I was playing a game when the system just froze up. I manually restarted and once I got to the Windows XP logo screen (where the blue dots go running across in that little bar underneath), the computer just stayed on that screen no matter how long I waited. I've restarted several times and still keep getting stuck on that screen.
I tried going into safe mode to see if I could maybe do a system restore or just look to see if I could figure out what's wrong, but all I get is a black screen with "safe mode" in all four corners of the screen and my mouse cursor. Same thing when I try to go into VGA mode.
I'm wondering if my video card died? The computer runs fine if I'm just doing normal things like watching a movie or just surfing the Internet. However, I'll play a game and often times it'll do the freeze-up thing and I'll have to restart. But every time that has happened, the computer started back up normally - until now. Any help would be appreciated. Thanks so much!

A:Hanging at Windows XP Logo Screen - Black Safe Mode

Do a WinXP Repair install. It repairs critical files and does not erase personal data. Go here ... http://michaelstevenstech.com/XPrepairinstall.htm .

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hi everyone i got this prob im trying to solve. When i start the computer it runs good then when i reaches the windows logo the computer shuts right down. I tried to go in safe mode but when it starts to load the drivers info the computer shuts down and that's the farest i can get.

I tried these:
Reseat the memory
Clean the heat sink fan
reseat the heat sink
Cant even get to safe mode to scan for virus
And none of these worked it still shuts down any suggestions anyone thank you

A:Computer Shuts down when it reaches windows logo and safe mode

Brand and model? Operating system? Age of the computer, hard drive, etc.
Will it run in Safe Mode?
Will it run long enough to run MemTest86 for four passes or more.

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Found this great forum while scouring Google for some help because I'm frankly not that familiar with Windows 7. Also, this isn't a computer that I used, so I'm not familiar with what exactly was happening, if anything, before the situation it's in now.

My friend has the following system:

Gateway NV7915u
Intel Core i3 330M 2.13Ghz

Windows 7 Home Premium 64 Bit

On Start Windows Normally, it just freezes on "Starting Windows" I have left it like this for days with no progress.

On Launch Startup Repair, "Windows is loading files..." OK Then when "Starting Windows" appears, BSOD:
STOP: 0x000000D1

On Safe Mode, BSOD at classpnp.sys:
STOP: 0x00000050

On Debug Kernel, freezes on "Starting Windows"

On Windows Home Premium 64-Bit Recovery Disc (I downloaded this, I did not make it from this system, the owner never did this), Windows Setup [EMS Enabled].... "Windows is loading files..." OK, Progress bar moves a bit and then:
STOP: c00021a {Fatal System Error}
The initial session process or system process terminated unexpectedly with a status of 0x00000000
The system has been shut down.

If I use a Retail Windows 7 Disc, "Windows is loading files" OK, then "Starting Windows" the logo forms, and boom:

STOP: 0x0000008E

I took the HDD out of this system and popped it in my tower. I ran a virus scan (as expected, nothing fou... Read more

A:BSOD on every boot. Can't Safe Mode or Recovery

Have just read through your post on behalf of your friend & noted

...ran an Advanced System Care 5 scan/cleanup.

Current accepted wisdom with Win 7 is to NOT use a cleaner.

Just a FYI.

If you ever think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, or optimized it shouldn't.

In other words, injudicious use of "Registry cleaners" CAN & DOES cause problems.

IMO - there is no reliable way for a third party program to know whether any particular key is invalid, redundant or neither.
Some registry cleaners may not know for sure whether a key is still being used by Windows or what detrimental effects removing it may have.
This has led to examples of registry cleaners causing loss of functionality and/or system instability.

Should you decide to go ahead -
Make sure you have
1.a current System Restore point created.
2.a recent "Back up" of your computer- preferably to an external HD.

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I tried using the driver CD to see if it will help with anything rebooting and I did some Express Test. It gave me this code:
Error Code:    650F:136C
Msg:    IDE device failed. Blank media or no media is present in optical drive. Test requires media with data (Resource CD, Installation CD).
Have no clue what it is. Ive done some reading on Mup.sys. It requires me to remove some 'USB card'. I dont really see any . Any advice would be appreciated or if you have anymore further queries let me know.

A:Stuck on Mup.sys (during safe mode) and stuck on Windows XP loading screen.

HI Jon,
Thats not  a error to worry about.
That error comes up when u run express test on the computer and the cd drive is empty.
Are we working on a notebook or a desktop.
And mup.sys is a system file .You can repiar mup.sys by following these steps.
1>Start the computer from the Windows Xp CD.2>At the Welcome to Setup screen, press R to repair. 3>At the C:\Windows prompt, type the following command, and then press ENTER: ren c:windows\system32\drivers\mup.sys mup.old4>At the C:\Windows prompt, type the following command, and then press ENTER:expand <cd-romdrive>:\i386\mup.sy_ c:\windows\system32\drivers\mup.sys5>After the file is successfully expanded, type exit, and then press ENTER to exit Recovery Console. 6>Restart the computer.
Best of Luck.

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Ok my moms computer has a virus that has messed with the safe mode registry item and can't boot into safe mode. And before I new about the registry item I had set the computer to automatically boot in safe mode,like an idiot, assuming it would force it in but now it is stuck in a boot loop. When it tries to go into safe mode, it goes through the list of files loading then it stops listing files and reboots. So how do I get it to stop the reboot so I can get into safe mode so I can get rid of the little butt munch. PLS PLS PLS PLS HELP!!!!!

A:Computer infected with virus and stuck in safe mode boot loop

You could try and use a System Restore Point via Recovery Console -> How to Perform a System Restore in Windows XP through the Recovery Console | eHow.com

You could try a Repair Install which recreates the Basic Windows Registry.

(both the above require a Windows XP cd)

You could try 'fixing' the bad Safe Mode Registry keys -> Restoring Safe Mode with a .REG file ? Didier Stevens

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First things first, I've had a serious issue ever since my computer was reset through recovery mode..the second Firefox loads in normal mode, it completely freezes up, and I'm not even able to end the process through task manager. I tried loading with Internet Explorer, still no luck. Safari same deal. I can only go on the Internet normally through Safe Mode. I have a Windows XP Professional, specifically a Media Center PC. Also, when I log in on windows, there is a "Found New Hardware" box for video controller. I also saw that there was a yellow exclamation near Video Controller and Video Controller (VGA compatible). Is it possible that my video card got corrupted, and is this an easy fix? Please help!


A:Solved: Problems after recovery mode (NOT SAFE MODE)

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my dell dimensions 2100 with xp home is hanging at the windows logo screen. I can start it in safe mode, but am at a loss on what to do once there. Please help asap.
Thank you,

A:xp wont go past windows logo screen but will start in safe mode

Turn off computer.

Turn back on - as soon as you've pressed the power button - tap F8

This will present you with a number of boot options. Select

"Last known good configuration" this and see if it works.

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