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Lenovo ThinkPad X280 battery draining when power off

Q: Lenovo ThinkPad X280 battery draining when power off

Hi. I got my custom order X280 In July with all features for office purposes and use it just 15 times since then. The battery was never drain in shutdown mode in the first days of use. I remember that after one week being off the battery had the same percentage of charge at restart in the first month of use. Since then whenever I start it I check in Vantage if there are updates and I made the necessary updates every time, Windows updates, System updates, Bios etc. By about two weeks I noticed the battery is discharging between 6 and 8 percent overnight which is quite frustrating and annoying for a three month product. Something happened which consume the power overnight when is turned off. If they are Lenovo employees on the forum please advise me what to do. I would like to know is there is a warranty defect, something that can be fixed by the following updates or something that I can personally change in order everything come back to normal. PS. I have the USB ON disabled from Vantage Thank you.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo ThinkPad X280 battery draining when power off

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RELEVANCY SCORE 81.2

Hello! I have had my Thinkpad P40 Yoga laptop for a little over a year and had no issues until about a week or so ago. I will have the laptop fully charged when I start using it and then in less than an hour it will be dead, even though at the time I am only using the internet for simple things or using Microsoft Word/PowerPoint. It also is taking my battery much longer to get charged than it used to.  This seems to have been a sudden issue and I am not sure what could have caused it. Is there anything I can do to prolong my battery life? Has anyone else run into this issue? Thanks!Audrey

A:Thinkpad P40 Yoga Battery draining drastically

 Audrey: If you are running windows 10 you can go to:   SETTINGS --> BATTERY  -->  (click blue text link):  "See which apps are affecting your battery life" Perhaps you some application has gone screwy, or some newly installed/updated app. is running amock. 

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RELEVANCY SCORE 81.2

The main reason I bought the Yoga 12 is the claim that its battery will go for hours and hours on one charge. This machine is only a couple of months old and the battery drains from 100% to nothing in just a couple of hours.  I'm not doing anything battery-intensive. Using WordPerfect for work, Chrome browser for email and internet. Not downloading anything.  I would love a suggestion to fix this. Thanks.

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RELEVANCY SCORE 81.2

I have turned off quick start on windows and turned off the USB power and my battery still drains about 25% of it power while complely shut down. What am I missing here, never had a laptop that leaks that much power in only a week.   Please help! Product 20HH000PUSSerial PF0TN9S4Bios N1UET41W 1.15 Greg in JaxFL

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RELEVANCY SCORE 81.2

The main reason I bought the Yoga 12 is the claim that its battery will go for hours and hours on one charge. This machine is only a couple of months old and the battery drains from 100% to nothing in just a couple of hours.  I'm not doing anything battery-intensive. Using WordPerfect for work, Chrome browser for email and internet. Not downloading anything.  I would love a suggestion to fix this. Thanks.

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RELEVANCY SCORE 81.2

Hello! I have had my Thinkpad P40 Yoga laptop for a little over a year and had no issues until about a week or so ago. I will have the laptop fully charged when I start using it and then in less than an hour it will be dead, even though at the time I am only using the internet for simple things or using Microsoft Word/PowerPoint. It also is taking my battery much longer to get charged than it used to.  This seems to have been a sudden issue and I am not sure what could have caused it. Is there anything I can do to prolong my battery life? Has anyone else run into this issue? Thanks!Audrey

A:Thinkpad P40 Yoga Battery draining drastically

 Audrey: If you are running windows 10 you can go to:   SETTINGS --> BATTERY  -->  (click blue text link):  "See which apps are affecting your battery life" Perhaps you some application has gone screwy, or some newly installed/updated app. is running amock. 

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RELEVANCY SCORE 80.4
A:ThinkPad X280 , SIM card tray is a wrong from Lenovo . what I can do?

I have Fibocom L850-GL Wwan

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RELEVANCY SCORE 80

Dear all, I own a Lenovo thinkpad x230i , with W7 professional fully updated. Unfortunately, my audio is working fine when on AC power, but when on battery power audio is shut down. How can I fix the issue? Best regards ! Isaac  

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RELEVANCY SCORE 78.4

I recently bought a new battery to replace my old one, which was old and draining rather fast. However, this new battery only shows slight improvement. Are there any sorts of drivers I could install or anything I could do to fix my battery? My battery lasts for about 1-2 hours when I do everything i can to conserve battery. Sometimes, it drains 1% or 2% in less than a minute, which adds up quickly and kills my laptop fairly quickly. If anyone could help me, it would mean so much to me.

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RELEVANCY SCORE 78.4

I realise my previous message didnt have a good header to identify problem which is new ideapad 300 (bought in April last year) permanently used with adapter since. When i now come to use on battery it drains with in a couple of minutes. What do i need to do?

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RELEVANCY SCORE 78.4

I have Lenovo Z51-70 laptop and its battery was giving backup of 2:30-3:00 hours, but now, the situation is worst, it drains out in just 20minutes or even less. The customer service is pathetic.I still have the additional warranty of 2 years but the technical assistant said that won't be covered. However, the warranty term reads:"Extended Warranty Agreement covers components installed in your Covered Product at the time of purchase, including the internal central processing unit, integrated hard disk drive, integrated optical drive, integrated keyboard, integrated pointing devices, integrated LCD screen, optional features installed by Lenovo at the time of purchase, and other components that Lenovo includes as a standard feature with the Covered Product."Isn't a battery standard product with any laptop? or, Lenovo just manufactures products to last for a year?I want my problem to be addressed by one of your competent assistants or, replace my battery as per the warranty terms.Awaiting a quick response.Thanks,Animesh ThakurMob: 8285910544  

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RELEVANCY SCORE 78.4

I realise my previous message didnt have a good header to identify problem which is new ideapad 300 (bought in April last year) permanently used with adapter since. When i now come to use on battery it drains with in a couple of minutes. What do i need to do?

A:Lenovo ideapad 300 battery draining

Hi there, Piers ?
 
Thank you for writing in to the Lenovo Forum - happy to have you here today
 
Did you try calibrating the battery?
 
Also, you can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 20 seconds.
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 78.4

Can someone please help me? I just got my new laptop today and the battery has drained 16% in less than an hour. Is this normal? I don't understand when the stats say the battery can last up to 11 hours why this battery is draining so quickly. Any help would be appreciated

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RELEVANCY SCORE 76.4

Hello together, I'm using a new Thinkpad L380 for about 4 weeks and have been experiencing battery drain issues when off since the first day.After all possible corrections found on this forum (Bios Update, Win10 QuickStart, Managment Foundation... and some more) it now comes down to a final observation:When I shut down the computer and the battery threshold in Lenovo Vantage is off, it will keep its charge for two or more days without loosing a single percent of battery charge.If I shut off the computer with battery threshold activated (e.g. after using it at a docking station), the charge will decrease by approx. 6% every 12 hours, so after a weekend without use more than 30% of the battery charge has disappeared. I was very surprised to find out, that this for sure is the only remaining issue, but I can repeat it over and over again and everytime I deactivate the battery threshold function, my battery will keep its charge when shut down. Is there any solution or improved Lenovo Vantage functionality (current is 4.12.13) known or to be expected to solve this issue? Thank you for any helpful reply

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RELEVANCY SCORE 76.4

Hello together, I'm using a new Thinkpad L380 for about 4 weeks and have been experiencing battery drain issues when off since the first day.After all possible corrections found on this forum (Bios Update, Win10 QuickStart, Managment Foundation... and some more) it now comes down to a final observation:When I shut down the computer and the battery threshold in Lenovo Vantage is off, it will keep its charge for two or more days without loosing a single percent of battery charge.If I shut off the computer with battery threshold activated (e.g. after using it at a docking station), the charge will decrease by approx. 6% every 12 hours, so after a weekend without use more than 30% of the battery charge has disappeared. I was very surprised to find out, that this for sure is the only remaining issue, but I can repeat it over and over again and everytime I deactivate the battery threshold function, my battery will keep its charge when shut down. Is there any solution or improved Lenovo Vantage functionality (current is 4.12.13) known or to be expected to solve this issue? Thank you for any helpful reply

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RELEVANCY SCORE 73.6

For over a month i've been having trouble with my Moto G5Battery is being drained a lot by the android system and all of the extra's. i've added a screenshot so you could see.Now it's only 23%. cause i've been using it a lot today. But i've seen it at 38% at it's peak.And i've read that anything over the 10% is out of the ordinary...As the other android system is mostly over 10% as well. On top of that my turbo power is not working. even if i get it to work. it only does so for about 1min to switch back to regular charging. So it sometimes takes up to 9 hours (as u can see in the screenshot) to charge my phone and a lot less to drain it. making me have to charge it more than twice a day.. I've read other topics about letting your phone drain out and charge it while turned off. Clearing cache and all the others. nothing seems to work. The worst thing is that the device is not even a year old.anyone has any suggestions?

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RELEVANCY SCORE 68.8

I have a strange issue. I have a Lenovo T60 laptop and I am experiencing problems with the power management/power guage.

It will often show the battery not installed (power gauge is a greyish-white color with dashed lines) or it shows a red X. It does not matter if I am on AC power or on Battery power, it will show the full range of power, battery level, not installed, or an error.

I have searched Lenovo's site and I seem to remember seeing an FAQ about this, but now that I need it, I cannot find it.

What can I check or do to stop this? While it is annoying, I am not sure if I am having a battery problem or not. I did check my battery on Lenovo's site to see if it was recalled and it is not.

I do appreciate any help that any one can give me.

Thanks!
 

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RELEVANCY SCORE 64.4

I have mostly used the Lenovo T series laptops.  At times I would have to unplug the power cord, pull the battery and push down on the power button to discharge power.  When lenoved came out wid models like the T480s that had a built in battery, they added a pin hole on the bottom that would simulate pulling the battery.  I can not locate any pinholes on the Lenovo L580.  Is there a way to discharge the power or simulate pulling that battery on this model?

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RELEVANCY SCORE 63.2

Hi,  I own a Lenovo Thinkpad x201i from 2009. The original battery in it is dead, it only lasts for about an hour so I'd like to replace it with something that hopefully lasts a litter longer.  The battery is an 11,1 v system. I don't know much about computers but is it possible to buy a new, genuine, original battery for it?  Please help? 













Solved!

Go to Solution.

A:BATTERY FOR LENOVO THINKPAD X201i

I looked and it appears to me like they are no longer available, at least in the U.S.  I am usually prejudiced against aftermarket batteries, but that may be your only option.  

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RELEVANCY SCORE 63.2

Hi Can I use Battery from Lenovo ThinkPad T410 in Thinkpad T400?

A:Can I use Battery from Lenovo ThinkPad T410 in T40...

No.  It is a different shape

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RELEVANCY SCORE 63.2

I just discovered an X280 on German eBay <https://www.ebay.de/itm/Lenovo-thinkpad-x280/263717884422?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p206...>, and I have to say the screen looks really glossy. Might this be a fake? How to tell for sure?   

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RELEVANCY SCORE 63.2

I would like to connect two 24in monitors to extend the display across the two screens.  The user manual states that if you connect a monitor to both the HDMI and USBC then USBC will have priority.  I could not find any explanation as to how two monitors can be connected to enable extended display.   I assume one option is to purchase a docking station but I am hoping there is a less expensive option. Any help would be much appreciated. 

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RELEVANCY SCORE 63.2

tl;dr Is the Thinkpad x280 flawless for Ubuntu 18.04? Hello. I recently acquired myself a X1 Yoga 3rd gen with the hopes that I would have a nice experience running Ubuntu. Unfortunately, from day one I encountered issues with it: X1 Carbon Gen 6 cannot enter deep sleep (S3 state aka Suspend-to-RAM) on Linuxhttps://forums.lenovo.com/t5/Linux-Discussion/X1-Carbon-Gen-6-cannot-enter-deep-sleep-S3-state-aka-S... Touchpad and trackpad work erratically after I close and open the laptop's lid (suspending and resuming). I need to reboot everytime.https://forums.lenovo.com/t5/Linux-Discussion/Thinkpad-X1-Carbon-Yoga-3rd-eratic-Mouse-and-Keyboard-... Others that I found about online after acquiring the machine:FYI - Linux May Not Support Thunderbolt Native Mode (seems to be solved)https://forums.lenovo.com/t5/Linux-Discussion/FYI-Linux-May-Not-Support-Thunderbolt-Native-Mode/m-p/... Linux throttling bug (T480s)https://www.reddit.com/r/thinkpad/comments/870u0a/t480s_linux_throttling_bug/ And from Linux's side, poor consideration for touchscreens. Sadly, I have no choice but to return this machine next week. I feel these are nice machines in theory, and I would be willing to give them one more try. I was considering the Thinkpad x280 and I want to run Ubuntu 18.04 again. I would like to ask if any of these issues persist, or any other issues I'm not aware of show up when running Ubuntu, or any other Linux distro.

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RELEVANCY SCORE 63.2

I am not sure if I'm posting this question in the right section. After signing up, I found it very difficult to work out where to post! Anyway, I am thinking of buying either an Ideapad 720s (13", core i7 8th Gen, 8GB Ram, 256 GB SSD) or a Thinkpad x280 (12", core i7 8th Gen, 8GB Ram, 512 GB SSD), and I believe they both have Thunderbolt 3. So I was wondering if there are significant differences between them. Where I am, the Ideapad is around the $1,000 mark, while the Thinkpad is about $400 more expensive. Is the Thinkpad really that much better, and if so, how? Thank you. 

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RELEVANCY SCORE 63.2

Hello!I try to configure ThinkPad X280 with 16Gb RAM and cheapest processor  i5-8250U, but it is not allowed.Is it marketing or techical feature? Can I upgrade X280's RAM from 8 to 16 in future, if I buy cheapest version now?

A:ThinkPad X280: i5-8250U + 16Gb?

The X280 has RAM soldered to the main board so it can't be expanded or swapped out. If you need 16GB, buy the one with 16GB RAM.

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RELEVANCY SCORE 63.2

I have the new ThinkPad x280. I need to be able to connect using a SIM card. My model is 20KF 001LV.  I am trying to figure out if my laptop model supports the SIM option, if it has a nano-SIM card slot or not. There is no indication or way to see in the settings.

A:Thinkpad X280 - nano-SIM card

X280 have a dual nanoSIM and microSD card tray located at the back of the case (check HMM on page 82 for more information). In order to use WWAN Internet connection, you also need a proper WWAN modem installed on the motherboard. Check if Fibocom L830-EB or Fibocom L850-GL is listed in Device Manager.





------Please don't send me private support requests. If you believe, that I can answer your question, please create a topic and then send me the link.

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RELEVANCY SCORE 62.4

The battery for my lenovo product is not deteted, we have tried restarting the computer multiple times. Any suggestions for what I should do? I cannot download or install updates without my battery being detected.

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RELEVANCY SCORE 62.4

Hello again, I know I haven't posted in a while, but I have a computer problem. I have a Lenovo Thinkpad W500 running Windows 7 Home Premium, and I recently cleaned out the hard drive. I reinstalled the operating system and last night, the battery charged 100%, and a few hours ago, when I plugged the charging charging cord into the computer and turned the computer on, and the computer said the battery was at 5% charge, plugged in but not charging. (P.S. I installed the itunes 64 setup file to set itunes back up again.) The computer said that there were problems with the battery and I should consider getting a new battery. The charging cord is plugged into the computer, and I intend to have the charging cord plugged into the computer overnight. Should I? And what site or store should I go to to get a new battery? Do I need a new charging cord? Or is there is a way to solve it without getting a new charging cord ot battery? Any help would be greatly appeeciated.
 

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RELEVANCY SCORE 62.4

Hi I own a Lenovo ThinkPad Yoga 12 i5 180GB laptop/2-in-1. Sometimes, the CPU fan will just turn off completely, especially when the CPU is under heavy load. I am a content creator, and I use this computer for the bulk of my encoding jobs. Sometimes, when I am rendering or encoding, or even just scripting. Also, the battery is only charging to 41480 mWh instead of the designed 47060. What is happening? i have owned this for 1.5 years. 

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RELEVANCY SCORE 62.4

HiI have bought a lenovo thinkpad e460 laptop about 5 months ago. According the specification battery design capacity is 47500 mWh. but after utilizing about 5 months and 64 cycling charge, I've Considered full charge capacity  have decreased to 35000 mWh during these months(decreased about 30%). after searching in lenovo support site  I found some drivers to update as Follow:1-BIOS Update Utility2-Lenovo Battery Firmware Update Utility for my laptop battery FRU sereial Number.I updated my laptop with both of softwares. full charge capacity was corrected after updating battery firmware and it showed about 45000mWh.   and then I performed battery gauge reset. unfortunately after completing the process, battery full charge capacity shows about 35000mWh again.I think there is a problem in my laptop battery. I will appreciate somebody help me about resolving the problem.

A:Lenovo Thinkpad E460 Battery Problem

HiI have bought a lenovo thinkpad e460 laptop about 5 months ago. According the specification battery design capacity is 47500 mWh. but after utilizing about 5 months and 64 cycling charge, I've Considered full charge capacity  have decreased to 35000 mWh during these months(decreased about 30%). after searching in lenovo support site  I found some drivers to update as Follow:1-BIOS Update Utility2-Lenovo Battery Firmware Update Utility for my laptop battery FRU sereial Number.I updated my laptop with both of softwares. full charge capacity was corrected after updating battery firmware and it showed about 45000mWh.   and then I performed battery gauge reset. unfortunately after completing the process, battery full charge capacity shows about 35000mWh again.I think there is a problem in my laptop battery. I will appreciate somebody help me about resolving the problem.

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RELEVANCY SCORE 62.4

Guys...I am planning to replace the battery for my 6 yr old Lenovo X220 . The laptop is still doing grt. I placed an order for 29++ battery online as the laptop was originally fitted with 29+ battery. What I have received in the package is 44++ battery.Just wondering if its ok to retain and use this 44++ battery with my Lenovo X220?Plz help.Cheers// Abhishek

A:Battery replacement fro Lenovo Thinkpad X220

Welcome to the CommunityThe 44 series of the batteries is a replacement one for outdated 29 series.The question you should aware is the battery genuineness, not a fake.

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RELEVANCY SCORE 62.4

Hello,
I have a 2011 Lenovo Thinkpad S/N - #######, with a 52+ 11.1 V 5.16Ah Li-ion 00 battery (FRU P/N - 42T4879, ASM P/N - 42T4880) that is not functioning at all, and hence I plan to buy a new replacement battery, but when I check on the lenovo website, I get a recommendation: external, 6c, 2.9Ah, LiIon, PAN, part - 45N1177) which is a 67+  10.8 V 5.13Ah Li-ion 20.
 
Questions:1) If I buy 67+, will it be compatible with my laptop?
2) Is it a better battery?
 
Attached: Current Battery Pic
 
Thank you
AK_Think
 
 
Mod's Edit: Serial number removed from public view to protect member from its unwanted use.
Machine Type Model  4294CTO
 
 

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RELEVANCY SCORE 62.4

Hi I own a Lenovo ThinkPad Yoga 12 i5 180GB laptop/2-in-1. Sometimes, the CPU fan will just turn off completely, especially when the CPU is under heavy load. I am a content creator, and I use this computer for the bulk of my encoding jobs. Sometimes, when I am rendering or encoding, or even just scripting. Also, the battery is only charging to 41480 mWh instead of the designed 47060. What is happening? i have owned this for 1.5 years. 

Read other answers
RELEVANCY SCORE 62.4

HiI have bought a lenovo thinkpad e460 laptop about 5 months ago. According the specification battery design capacity is 47500 mWh. but after utilizing about 5 months and 64 cycling charge, I've Considered full charge capacity  have decreased to 35000 mWh during these months(decreased about 30%). after searching in lenovo support site  I found some drivers to update as Follow:1-BIOS Update Utility2-Lenovo Battery Firmware Update Utility for my laptop battery FRU sereial Number.I updated my laptop with both of softwares. full charge capacity was corrected after updating battery firmware and it showed about 45000mWh.   and then I performed battery gauge reset. unfortunately after completing the process, battery full charge capacity shows about 35000mWh again.I think there is a problem in my laptop battery. I will appreciate somebody help me about resolving the problem.

A:Lenovo Thinkpad E460 Battery Problem

HiI have bought a lenovo thinkpad e460 laptop about 5 months ago. According the specification battery design capacity is 47500 mWh. but after utilizing about 5 months and 64 cycling charge, I've Considered full charge capacity  have decreased to 35000 mWh during these months(decreased about 30%). after searching in lenovo support site  I found some drivers to update as Follow:1-BIOS Update Utility2-Lenovo Battery Firmware Update Utility for my laptop battery FRU sereial Number.I updated my laptop with both of softwares. full charge capacity was corrected after updating battery firmware and it showed about 45000mWh.   and then I performed battery gauge reset. unfortunately after completing the process, battery full charge capacity shows about 35000mWh again.I think there is a problem in my laptop battery. I will appreciate somebody help me about resolving the problem.

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RELEVANCY SCORE 62.4

So i have a X250 with both internal and external batteries, i recentley upgraded the bios to version 1.27 and reinstalled my machine from scratch. This is when i noticed that it uses the internal battery first, and then immidiately powers off instead of using the external one. I haven't found anywhere in the bios that i can set the priority of the batteries but shouldn't it be the other way around by default?  Any help is greatly appreciated

A:Lenovo ThinkPad X250 Battery Priority

I switched batteries a minute ago an now it uses the external one first, and refuses to use my 45N1777 battery alltogether. Would a bios-update really make my machine unable to use that particular battery? Seems odd in my mind. 

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RELEVANCY SCORE 62.4

Hello all, Long time thinkpad user from the W700 time haha. Just wanted to drop a line after recently getting a thinkpad x270 instead of the x280. I got a little worried with the design philosophy of the thinkpad x270 --> x280 lineage.  I got the x270 because of the bigger removable battery capacity along with the ethernet port among other ports.  I welcome the usb-c port in the x270 and glad to see more of that in the x280. But the fact that the x280 does not have an ethernet port along with a non-removable battery with the option to add the huge super cylindrical battery was a deal breaker for me and I see that the x280 was a step backwards in terms of a design / functionality standpoint from the x270. I am just getting a little bit worried about the design team and their vision for what the x2## series have in the future. The x280 seems to be just a cheaper version of the x1 carbon.  I have the x1 carbon btw lol. Got a few thinkpads... and I like the design for the x1 carbon and i think that to remain as it is...for the thinkpad x1 carbon. I dont want that spilling over into the x2## series. That is supposed to be a pure work horse mobile productivity device.  Anyway what do you guys all think about the direction which the x280 is taking from the x270 which I thought (referencing to the x270) was a pure great work horse laptop with an AMAZING battery life which is absolutely CRITICAL to the x200 line of thinkpa... Read more

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RELEVANCY SCORE 62.4

Hi everyone, I was setting up my brandnew X280 and after installing Windows 10 Pro I downloaded Lenovo System Update tool. It proposed a number of updates including a BIOS update and I let it do its job.Last I recall was the window about BIOS update where I hit enter (or ok).The noteboks was sitting in a docking station, battery fully charged. Next time I checked the progress the screen is black and the white power LED is slowly flashing (like being in standby). However I can't wake it up. It will just keep flashing.  As I can't take out the battery on a X280 what can I do? Pressing the power button for an extended period of time didn't do anything. Is there a hidden key stroke combination or do I have to wait a couple of days (weeks) until the battery has run out? I'm afraid the BIOS update failed and the system is bricked, even though I followed the instructions by the letter. Any suggestions are more than welcome! Thanks. Q.

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RELEVANCY SCORE 62.4

Hi all!I need to know the part numbers for the smartcard reader and for the connection cable (I think it is a separate part nr.) as my X280 came with no smartcard reader and it is useful for me.Can anyone help me with this, please?Do you know a trutworthy reseller in Europe where I can purchase it from? Thanks in advanceRM

A:ThinkPad X280 - Smartcard reader part nr.

See HMM(hardware maintenance manual) Page 58 and 81.  That should help you.
 
https://download.lenovo.com/pccbbs/mobiles_pdf/tp_x280_hmm_en.pdf
 
As for part numbers try parts lookup.  In the left column Choose "Cards Misc Internal" for smart card reader.  Choose "Cables Internal" for the cable.  
 
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-...
 
As to where to buy you can try Lenovo or once you have part numbers maybe online?
 
 
https://pcsupport.lenovo.com/pl/en/partsorder?linkTrack=Mast%3ASubNav%3ASupport%3AParts%20and%20Acce...
 
 
Hope the above helps.

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RELEVANCY SCORE 62

We have three Think Pad Yoga X1 (402KZLJ) 2 of which are experiencing the same crash.  See below image. This crash only seems to occur when we unplug from battery - take machine to meeting - then within 10 minutes it usually crashes as seen in the below image.  Machine reboots.  Windows identifies the crash and notes a dump file.  Machine then runs fine for the remaining duration of the meeting. The user does 'docks' (into a Display Link USB 3.0 hub) the machine.  At first we thought this was the issue.  So we repeated our tests with just plugging in battery power.  The crash occured again.  Granted the Display Link driver is still present - it now seems more releated to 'battery'. This machine does not contain any Lenovo 'Power Manager'.  So if this needed... we don't have it.  At this point we are trusting windows power management.  I did read Lenovo Power Manager and Lenovo can conflict. Each time the machine crashes it generates an dump file.  The dump file points to this file as being the issue 'dxgmms2.sys'.  Looking this up it is GPU.  This is fully patched.  We did an uninstall and reinstall of the GPU driver - twice. We updated all the drivers (BIOS, firmware, wireless, etc.) for it from Lenovo and Display Link.  This is our second fresh install of Windows 10 Enterprise- both experienced the crash. Has anyone else seen this?  Any othe... Read more

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RELEVANCY SCORE 62

https://drive.google.com/a/thesalinepost.com/file/d/0BxXmFmeK35fALW9uWHExMkhzRjg/view?usp=sharing

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RELEVANCY SCORE 62

We have three Think Pad Yoga X1 (402KZLJ) 2 of which are experiencing the same crash.  See below image. This crash only seems to occur when we unplug from battery - take machine to meeting - then within 10 minutes it usually crashes as seen in the below image.  Machine reboots.  Windows identifies the crash and notes a dump file.  Machine then runs fine for the remaining duration of the meeting. The user does 'docks' (into a Display Link USB 3.0 hub) the machine.  At first we thought this was the issue.  So we repeated our tests with just plugging in battery power.  The crash occured again.  Granted the Display Link driver is still present - it now seems more releated to 'battery'. This machine does not contain any Lenovo 'Power Manager'.  So if this needed... we don't have it.  At this point we are trusting windows power management.  I did read Lenovo Power Manager and Lenovo can conflict. Each time the machine crashes it generates an dump file.  The dump file points to this file as being the issue 'dxgmms2.sys'.  Looking this up it is GPU.  This is fully patched.  We did an uninstall and reinstall of the GPU driver - twice. We updated all the drivers (BIOS, firmware, wireless, etc.) for it from Lenovo and Display Link.  This is our second fresh install of Windows 10 Enterprise- both experienced the crash. Has anyone else seen this?  Any othe... Read more

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