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Envy 34-a010 It Freezes

Q: Envy 34-a010 It Freezes

Hi i purchase the envy 34-a010, and sometimes it freezes and i have to turn it off completely. Need HELP! Thanks

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RELEVANCY SCORE 200
Preferred Solution: Envy 34-a010 It Freezes

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 71.2

I am wishing to upgrade the hard drive in my new Envy AIO since it came with only a 5400rpm drive to a hybrid 7200rpm. I have read from previous posts that it is difficult due to the location of the drive sitting behind the curved monitor and to access it you have to remove it. I also have watched a video on someone doing this but they didn't mention how they were able to over come the strong adhesive that attaches the bevel to the monitor without breaking the screen. Is there a documented way to remove the bevel without force? This seems to be a poor engineering design for hard drive replacement or upgrades as well as memory grades where you have to go a step furhter and remove the motherboard since the RAm is located on the back side with no access. I am a computer engineer and very hardware savy and am very concerned about opening up the system to upgrade the hard drive. Any suggestions for removing the bevel safely would be greatly appreciated.

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RELEVANCY SCORE 71.2

Does anyone know whether it is possible and how difficult it is to update the i5 CPU to an i7?  

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RELEVANCY SCORE 70.4

I would like to get the part # for the display on my all in one.  I seemed to have cracked it while i replacing the mega slow HD that came with the machine.  Is it possible to find out the part number and what the cost? Thanks

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RELEVANCY SCORE 46.8

I am trying to add a second display to a Pavilion 510-a010.  New display is on a VGA cable, and there is a splitter, but the new display is not detected.  I have applied the latest HP update for the AMD Radeon video, but it has not enabled the second display as anything but a copy of display #1.  How do I add a second display, or do I have to get another computer?

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RELEVANCY SCORE 46

I need instructions about how to get the computer to boot from a CD/DVD, so I can test a Backup Recover DVD that I just created. I use Esc and the function-key to reach the Startup Boot Menu, but which option will allow boot from DVD?Error messages, if any: NONEAny changes made to your system before the issue occurred: NONE

A:HP Pavilion 510-a010 How do I boot from a DVD?(I want to ...

Hi: Please read this general guide for how to boot from a DVD on all desktop PC's that come with Windows 8 or newer... http://support.hp.com/us-en/document/c03659945/

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RELEVANCY SCORE 46

Hello. My new (1) month old computer has no power. It's a tower but has a power supply on the cord like a laptop.90W 19.5V.My multimeter says it is only putting out 16 volts.Computer does nothing. Would a 3.5 volt drop in this power cause this?HP support only open 9-5 M-F and it's Sat night.Seems like such a small power supply for even the little tower this is.Can I get this under warranty?Thanks for your time.Robert 

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RELEVANCY SCORE 46

Just about every time I'm on the computer, either AVG or Prevx1 finds a bunch of files that begin with A010...with various numbers. Extensions include exe, bat, com, and dll. I feel like I have a serious problem here. What do I do?!?

A:Bunch Of A010... Files

I noticed in your other post you said that you're close to formatting your HD...well before you do that, try this!I suggest posting a HijackThis log in the HJT Logs and Analysis Forum. Here is a link to that Forum: HJT ForumPlease follow the preparation directions and try not to alter your system until you receive help from one of our HJT Team Members. These preparation directions have you run several scanners in order to remove most of the malware on your system and this may help alleviate immediate problems! The preparation directions are found at the following link:Prep Guide for Posting HJT LogsPlease note: Do not try to fix any problems with HJT yourself. This is an advanced tool and requires expert analysis.It may take a couple days to get a response, but please be patient. Once someone gets to your log you will be in good hands! I hope this helps!

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RELEVANCY SCORE 45.6

The HP website claims the 510-a010 has 5.1 channel audio.  I have a logitech z506 system properly connected to the 3 jacks in the rear panel.  All I can get is stereo.  I think I need to reconfigure the back panel jacks but do not know how. Have tried several drivers - current version is 6.0.1.7673, but all drivers on HP site have same issue. Any ideas?  Thanks The following text is from the HP spec page for this model. Audio Codec: ALC3863-CGHigh Definition (Azalia) 5.1 channel audio supportAudio jack presence detection

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RELEVANCY SCORE 45.6

I have a new HP desktop, model number 27-A010 Touch. The microphone does not recognize my voice,. I have set up mic but it still does not work for "Cortana". I vae downloaded the most recent RealTek driver. Any sugggestions

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RELEVANCY SCORE 45.2

Hello i just want to know if i could in any way install a graphics card in my mini tower or my hp(260-a010) desktop cause i cant find any ports in the computer that could be able to connect to a gpu. Also i just got in to gaming, my friends told me this model was a good pc to start off with light gaming and i what to push in to another games but the stock gpu is holding me back plz i need anyones help.

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RELEVANCY SCORE 45.2

I opened up my case but there doesnt seem to be a place to install a new GPU. I have integrated graphics, but they're not exactly great. Was wondering if I'm just missing something or if I truly just can't upgrade.

A:New HP 510-a010 owner...Any way to upgrade graphics card?

Hi: I agree with you. I took a look at the motherboard illustration, and I do not see any kind of expansion slots available for add on graphics, or any other PCIe card. The only upgrades that can be done appear to be to increase the memory if you don't already have 2 x 8 GB installed.

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RELEVANCY SCORE 45.2

I just bought this 2 days ago. The only changes I've made are recommended upgrades by HP, Windows, and installed Vipre. After uninstalling McAfee, I restarted, as required--except it's been stuck in "Restarting" for 3 hours. I read reviews on this machine after I bought it, and am wondering should I just take it back?

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RELEVANCY SCORE 45.2

Hoping I can get some help with this... I have an HP Envy H8 that I bought two years ago (March 3 2012 to be exact). I use the PC constantly, and it's on 24/7 as I use it as a media server for the house and stream music to every room, have PLEX installed to watch movies, etc. So the PC is never off for more than a few minutes when I reboot it every 6-8 weeks or so.
 
Today, when I came home, I noticed that the PC had frozen and wouldn't wake up. When I tried to boot it, I get the HP logo screen and the swirling dots going around at the bottom once or twice, and then the dots freeze and the PC stops booting and won't do anything else. I've rebooted it several times, the PC has actually tried to fix errors itself (it says "Preparing Automatic Repair") but can't seem to do anything, it just kicks me back to a menu that gives me several options including to continue to boot into Windows 8, but nothing works.
 
Anyone can help me fix this? Or is it just dead? I'm hoping it's not just dead, as I've not backed up the HD in a while and will lose a lot of photos and data and things....
 
*fingers crossed*

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RELEVANCY SCORE 44.8

Worked fine this morning but now turning power on doesn't send signal to monitor, nor does white power light button light up but something making noise, probably a fan. Unit does not appear overheated at all. It's 70 degrees in my house. I've tried turning it off for awhile and unplugging it to no avail. PC is under warranty until October 2017 that's the good news. Please help.

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RELEVANCY SCORE 44.4

I bought the HP phoenix 860-019 a couple of weeks ago and from day 1 it freezes up. There is no one particular thing I am doing, it is very random. Could be 10 mins into use or a couple hours.  All drivers are up to date. I have read that the nvidia 860 card that is installed has issues with windows 10 but don't see any fixes. That drive is up to date as well.  This was a refurbished computer could that be the issue?  Should I reinstall windows? Any advice would be greatly appreciated. 

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RELEVANCY SCORE 44.4

Hi,My laptop (HP ENVY 17t-k000 CTO Notebook) freezes frequently after Windows 10 upgrade. The display driver crashes frequently and recovers itself but after sometime the claptop freezes/hangs. The only way to make it work is hard reboot.The laptop came with Windows 7 installed but I bought Windows 10 couple of months back and the laptop is freezing ever since. I have uodated all drivers etc. My warranty has expired in Dec'15. Please help me resolve this problem.

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RELEVANCY SCORE 44

Computer freezes without warning. Have: Installed all windows and hp updatesRun Malware and Virus protection Have NOT:Installed any suspicious software or any software with which I am not familiar

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RELEVANCY SCORE 44

Sometimes after startup, I quickly go to Task Manager to look at the Performance and see the up time which freezes after 0:00:01:30right now i managed to go up to 8 minutes of up time, but I'm not sure what to do considering this is a new desktop we bought and the only things  I've installed are Steam, some Steam games, adwcleaner, CCleaner, iTunes, WinRar, and Google Chrome.. :/ any help? tips? 

A:HP Envy 750-247c Freezes after a certain amount of time

@VikkyOstrich?, welcome to the forum. I suggest contacting the seller for help with your problem.  If you bought the computer from HP Store you should contact HP Customer Service for help.  You should not be having any problems with a new computer.  There may be a faulty component that is causing the problem. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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RELEVANCY SCORE 44

While loading up my computer it all of the sudden just frozed while starting up at the HP logo. I tried some options but none helped. Does anyone know how to fix this?

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RELEVANCY SCORE 44

Freezes right at bootup, sometimes in BIOS, sometimes I get as far as windows logon screen before it freezes again.  And if I leave it off long enough, I would be able to log into windows before it freezing again.  All these cases would require a hard reboot.  Definitely some kind of hardware issue.  I'm out of warranty, no surprise. Rant:  For those reading, including HP reps, I'd have to say very politely that HP is horrible, just horrible.  Customer service is great though, nice people I've enjoyed talking with, but still, it doesn't make up for the horrible product, wasted time, and frustration.  I personally don't buy HP, mostly Apple (a bit more $$ but worth it), but still cannot sway family members of older generations to do so (but they're slowly seeing the light).  They are still fixated on the HP golden days of reliability, which was way in the past.  Perhaps with this latest purchase, I can make a stronger case for HP's downward trend to the old folks.  But for now, I have a blank screen staring at me. Cheers.

A:HP ENVY 17t-k000 freezes on bootup (and a little ranting :)

And I have some Apple horror stories I can tell you but let's not. Do you want to try to fix the HP? Or are we just going to throw in the towel? Frankly sounds to me like maybe bad memory or a bad hard drive, either of which could be easily remedied. To replace it with a like MacBook Pro might cost $2500. True, it is a more robust product but HP also makes professional laptops in that price range that I will stack up against Apple notebooks any day.  

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RELEVANCY SCORE 36.8

I was recently given 2 AIO computers from a local charity group to try and repair that both have the same problem. They seem to start but the screen remains black on both no cursor or anything. I will list what I have done and this will be on both of them.Replaced ram with known good ones.Removed the CMOS battery for 15 minCleared BIOS with jumper (battery in)Tried tapping F10 for 8 seconds then arrow down twice and hit Enter twice.A hard reset unplugged and held in power button for a couple minutes I see an HDMI port on both but I believe this is an input port?? I have read about reflashing the BIOS on a 23-d010ea and was wonder if this is what might be needed??That article is here CLICK HERE toward the bottom of the page.Any help is apreciated!!

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RELEVANCY SCORE 36.4

Hi, I am Istiak from Bangaldesh. I am using HP ENVY 15-j139tx. My sister brought new HP ENVY x360 15-aq160sa from UK for me. In new HP ENVY x360 15-aq160sa there is no extra graphics card but in my HP ENVY 15-j139tx there is extra graphics card of NVIDIA GeForce GT 740M. Now can I remove graphics card from HP ENVY 15-j139tx and add that to HP ENVY x360 15-aq160sa? Is it possible? Or ENVY x360 15-aq160sa supports extra graphics card that I can add? If yes please let me know that model of graphics card that I can add.

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RELEVANCY SCORE 35.6

The right hinge on my Envy 17 Touch Screen has failed, causing the case to become separated and the lid to be nearly impossible to close. This is the second Envy 17 to fail in this way. About a year ago my husband's broke and HP spent nearly three months attempting to repair it before finally just shipping him a new one. This appears to be a flaw in the construction of the hinge assembly, and we have noticed that the newer models, such as my husband's replacement, have a much improved design in comparison. We spent about $1,300 on this computer (it has an i7 Core and 16 GB of RAM) and hoped it would hold up for a while. The laptop was great, but now it has become difficult to use without fear of causing further damage. Thank you for any suggestions.  

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RELEVANCY SCORE 35.6

What is the design difference between HP ENVY 15-AE107NL and HP ENVY 15-AE112NL ARGENTO?Thank youEA

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RELEVANCY SCORE 35.6

I am looking to buy a EVGA GeForce GTX 750 TI 2 GB GDDR5 PCI Express 3.0 Graphics card, i don't know if I have enough room inside of my case or if my CPU can handle it, thanks.  Graphics card link - http://www.bestbuy.com/site/evga-geforce-gtx-750-ti-2gb-gddr5-pci-express-3-0-graphics-card/4906008....PC Specs link - http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03787848










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A:HP Envy Graphics card Upgrade- HP Envy 700-74

Hi, You should have enough room inside your PC but you should do some measuring just in case.  Review this posted document.  Review these HP how-to articles. HP Secure Boot Windows 8 Topics   Computer Does not Start After Installing a Video Card (Windows 8)

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RELEVANCY SCORE 35.6

Im planning to buy a HP Envy 13  to use for school, since this notebook is lightweight and thin and the battery life (from what I've read) is decent. I've noticed that there are 2 HP ENVYs available, both with the same specs, both with the same price ( ENVY 13-d120nd and ENVY 13-d010nd). I wondered what the differences are between them. So I hoped you guys from the forum could help me with this. And if any of you got any suggestions for other HP notebooks in the same priceclass with a good (maybe better) battery life to use for school, feel free to suggest  Thanks in advance!

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RELEVANCY SCORE 34.4

The HP Envy 17t (2015 model) is no longer for sale at the HP Store so I am thinking of purchasing the HP Envy M7 n109dx from Best buy but I am noticing that there are some differences between that model and the one that originally was selling in the HP Store.  I have noticed the following about the Envy M7 vs the Envy 17t Weaker Processor- The Envy 17t had a Quad Core i7 6700 HQ vs the Dual Core i7 6500U on the M7Weaker Graphics Card- The Envy 17t touch had a Nvidia GeForce 950 GTX vs a 940 GT on the M7No fingerprint reader on the M7 like on the Envy 17Some websites mention that the M7 only has dual speakers and not quad speakers and a subwoofer like the 17t. Is there other features that the M7 is missing in comparison to the Envy 17t Touch? Bonus: Would I be able to upgrade it to have two HDD's in the future using a hard drive Caddy like in the Envy 17t or not.

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RELEVANCY SCORE 34.4

Recently noticed the notebook wasn't aligned to my desk. Thought the feet on the bottom were uneven. They're fine. The notebook seems to have a "bubble" on the keyboard where it's higher than the rest of the keyboard. Obviously it's impacting the entire notebook since it's no longer sitting level. I'm concerned it's going to impact the performance of the keyboard and the fact that it's not even and "rocks" when I'm typing is driving me crazy.   Can someone please direct me on how this can be repaired. It was purchased new in 2013. 

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RELEVANCY SCORE 34.4

What are the differences between the two modelsHP ENVY 17-n106nlHP ENVY 17-n102nl? I only noticed the webcam... Thank you 

A:HP ENVY 17-n106nl vs HP ENVY 17-n102nl

Hi, I can only find the first one:           http://support.hp.com/au-en/document/c04937729 Where do you find the second one ? Regards.

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RELEVANCY SCORE 31.6

Hi, I connected HP ENVY TouchSmart 17" with HP ENVY 34c Monitor over HDMIand resolution on Monitor is 3440x1440 @30HZ is it posible to get it at 60HZ somehow? I tried to connest with HDMI > DP cable but then there is no signal My Laptop has onli HDMI output thanksA

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RELEVANCY SCORE 31.6

hello,I want to install an ssd and use it as my primary OS partition. I want to keep the original 1 TB 5600RPM drive and install a smaller ssd on the M.2 pot which I believe is present. I want some advice if it is present, and is it PCIE or SATA ?

A:M.2 SSD for HP Envy Hp Envy 15 j048tx

Hi, Well, it is your believe. And yes, it does have M.2 SATA slot and currently holds 24GB for Intel Smart Response Technology. You have to disable this before you can work on it and this may not work at all. Please read the following article for more info before go further      http://www.techforanyone.com/fix-inaccessible-smart-response-technology-cache/ Regards.

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RELEVANCY SCORE 29.6

Have no clue as to patterns - genuinely seems random. Previously had IE6 latest service pack loaded and it would freeze on average - 6 times a day - with no *.dmp file even though the Drwatson registry key was installed! Switched to Firefox, and immediate improvement - it now freezes randomly once every 2 days or so - often occurs when zonealarm receive green lights are on, and sometimes when many apps are open at once. Also no blue BSD would show - it just stops working - no mouse response, no keyboard response - not even Ctrl Alt Del - wait 5 minutes still nothing. Any help would be appreciated - I am pulling my beard out.DDS (Ver_09-12-01.01) - NTFSx86 Run by 1st at 14:16:26.79 on Wed 02/03/2010Internet Explorer: 6.0.2900.5512Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2039.1003 [GMT -5:00]AV: ZoneAlarm Security Suite Antivirus *On-access scanning enabled* (Updated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\Program Files\CheckPoint\ZAForceField\IswSvc.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\XAMPP\xampp\apache\bin\httpd.exeC:\WINDOWS\eHome&#... Read more

A:XP Media Center Edition Machine freezes randomly - removed IE freezes less frequently

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 29.6

So one of my friends is running Vista 64-bit with her DXdiag attached.

I also have attached her Windows 7 (today, a more recent Dxdiag).

Her computer was fine about two months ago and shes had it for 13 months. Then these "freezes/lockups" started randomly throughout the day. She'll be gaming or just browsing the internet with a few AIM/MSN windows opened, random programs will lock up and freeze while others stay perfectly functional. Windows seldom freezes along with the programs, but it does happen occasionally where she can't use task manager and the windows button is forced to freeze for about 2-10minutes. She hasn't had freezes above 13ish minutes because she manually shuts down her computer about that time.

Sometimes when she freezes, she gets past bios and while windows was loading it sent her to a black screen that didn't load anything. She had to keep restarting a couple of times and waiting 10ish minutes and eventually her windows loaded up. She says this doesn't usually happen either.

She wiped about a month ago and it didn't really do anything. At all. She did a clean format/reinstall of windows and these freezes still happen with the same occurrence rate/severity/duration.

I also have the event viewer logs of her system, and programs. They were taken right after the freezes. Not sure if these help, they seem like a bunch of crap to me, but just incase? I can't tell anything for certain from it but it does say there are some errors.

Now... Read more

A:Random Program/Window Freezes - Formatted/Flashed/Memtested..- freezes still persists

These sound like hardware issues. Please run these free, bootable diagnostics:

Quote:




H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
http://www.carrona.org/memdiag.html (read the details at the link)
http://www.carrona.org/hddiag.html (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: http://www.carrona.org/malware.html (read the details at the link)




Post back with the results and we'll move on from there.
It won't hurt to run MemTest again - but I wouldn't put a priority on it.

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RELEVANCY SCORE 29.6

I am running windows XP home edition SP 2, accessing internet via Road Runner. I upgraded Internet Explorer. It froze so I killed it and restarted again. It finished properly the second time, or so it seemed.

IE7 ran OK the first time. The 2ns time it froze on a blank window. No toolbars, no status bar, no nothing, just the frame and blank inside.

Other symptoms: Internet Options opens up OK from the control panel, and every tab seems OK, but when I go connections, LAN settings, the button shows depressed, and the thing freezes.

I can access the WWW without a problem via Firefox. Outlook sends and receives email without a hitch. But any program that checks internet options to see about proxy settings or similar, freezes. Example Intellicast and the Zinio reader. Example the setup program for Max Registry Cleaner and Registry Mechanic.

I ran a virus scan with AVG. The machine was clean. I cleaned up the registry with RegistryFix. There were a lot of lose ends, now it is clean. I ran AVG Anti Spyware. It has a residue of 45 tracking cookies, nothing else. I uninstalled Intellicast and the Zinio reader. Nothing made a difference.

Here is the log from Hijack This. I will be most thankful for your help in figuring out this one.

Logfile of HijackThis v1.99.1
Scan saved at 13:29:14, on 1/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\sy... Read more

A:Solved: IE7 Freezes. LAN Settings freezes, but FireFox and Outlook work just fine

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RELEVANCY SCORE 29.6

I got a rather irritating Virtumundo problem earlier and while i did manage to remove it or so the virtumunodbegone program claims, my browsers are not working properly so i would like some help in fixing them if possible. (and gods know what other old stuff is on my computer as aside from some scans and such i haven't done any serious cleaning o.O)Here is my highjackthis logLogfile of Trend Micro HijackThis v2.0.2Scan saved at 15:38:23, on 03.04.2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16608)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Programfiler\Creative\SBAudigy2\Surround Mixer\CTSysVol.exeC:\Programfiler\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXEC:\WINDOWS\system32\CTHELPER.EXEC:\Programfiler\D-Tools\daemon.exeC:\WINDOWS\system32\ctfmon.exeC:\Programfiler\Spybot - Search & Destroy\TeaTimer.exeC:\Programfiler\WinZip\WZQKPICK.EXEC:\Programfiler\SpywareGuard\sgmain.exeC:\Programfiler\SpywareGuard\sgbhp.exeC:\Programfiler\Sym... Read more

A:Internet Explorer Freezes When Started & Firefox Freezes/crashes On Some Websites

Hello and welcome to BleepingComputer. One or more of the identified infections is a backdoor trojan. You have a very severely infected system -- likely because of the lack of antivirus & firewall software.This allows hackers to remotely control your computer, steal critical system information and download and execute files.I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?When Should I Format, How Should I ReinstallWe can clean this machine but I cannot guarantee it will be 100% secure afterwards. Let me know what you decide to do.

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RELEVANCY SCORE 29.6

My vista 32 freezes both normal startup or safe mode , mouse still moves but cant clik or type or access or copy or paste so cant do anything, any help would be much appreciate it, no errors come up, so b4 u guys tell me what to de please remember: i cant clik or type or copy or access any folder or anything

A:Vista freezes after startup, safe mode freezes but mouse still works

Sounds like the hard drive. It may be corrupt. Download Ubuntu and save your stuff, first. If you cannot, it is most likely hardware or hard drive, which is hardware.
http://www.howtogeek.com/howto/windo...dows-computer/

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RELEVANCY SCORE 29.6

Operating system: Windows XP pro (sp2 ?)
2 physical hard drives, each with 2 or 3 partitions.
C: 1st partition, mainly used for program files, although some important data is also located on that partition
Mallware/virus attack included the following:
- Multiple advert windows opening up.
- Various warnings (about 17 infections) from AVG Free: Quarantined most, remainder needed restart. Unfortunately I did not take note of the specific virus id's.
- Windows security warnings popped up, although these got very confusing, as malware/virus was impersonating the Windows alerts, and produced a duplicate security shield in the taskbar.
One warning indicating AVG as unauthorised virus software with option to remove! I did ignore that one!
- Mallware/virus installed some (rogue?) malware/virus software on the infected PC
- I tried to perform root scan with unhackme but machine froze (1st time)
- On restart warning window pops up: Google update not accessible? On both options (debug or close) machine froze.
When totally ignoring the Google warning box, Windows does appear to finish loading, however when going to my computer, the windows warning appears to the effect that on proceeding I will be accessing the system files. On proceeding all files and folders (including data & program files) appear to be system files, and the machine freezes.
- Machine freezes on all actions as far as I know
- Starting up in safe mode: machine freezes
- Starting up with last known safe configur... Read more

A:Mallware attack: XP freezes, safe mode freezes, file system poss corrupt, etc

bump
 

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RELEVANCY SCORE 29.6

Hi all,For several months my PC has been frustratingly slow. However, I have dealt with it. Now however, when I click on "start" my PC will completely freeze, not allowing me to access anything. When closing programs, the desktop slowly scrolls back onto the screen instead of instantly appearing. I wish there was more details to share but there is none to my knowledge. I have recently ran spybot S&D and ran a virus scan but it has not helped. I have followed the instructions on the preparation post and here is the data in the DDS log. I am attaching the other log files as well. Thanks for your help in advance. I know you all do quality work as I have used this site in the past for a different PC.------------- DDS log file -----------------DDS (Ver_09-12-01.01) - NTFSx86 Run by Whitney at 22:05:47.95 on Mon 12/14/2009Internet Explorer: 7.0.5730.11Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.109 [GMT -6:00]AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\spoolsv.exeC:�... Read more

A:Computer slow at all times. Ocassionaly freezes. Clicking on start often freezes system completely.

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until ... Read more

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RELEVANCY SCORE 29.6

When I try to go into windows Explore to copy or delete files Explore freezes but it does not crash and speed is incredibly slow. Many times Freezes but I can X out. Internet Explorer works but mainly Black and White background as ALL areas in the sites I visit I cannot see the color coded prompts. This just happened. I was using Microsoft Essentials but that even froze. Now I have Kapersky trial but that did not find any viruses or malware after scanning. Any suggestions please? Thanks - DennisM

A:Windows 7 Freezes - Explore Freezes - Internet White Screen

Does everything you do on the computer freeze/move slow?
Please publish a snap shot of your system using speccy following this tutorial
http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/

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RELEVANCY SCORE 29.6

I've an Asus f5sl laptop with Vista Home Premium (32bit) but it's been freezing on me lately.

When I boot up, it gets to the black screen with the green bar but after a few seconds, the green bar freezes and I can't log in. Occasionally it boots up after around half an hour but then Vista periodically freezes for a few seconds before resuming (which is annoying when trying to write out something etc)
I don't see any problems in Safe Mode so is possibly a driver? I've updated all my drivers, completely updated using WIndows Update, ran antispyware, used System Restore etc

Only problem is; I've moved to a new country, and like a fool, I left my Vista start up disk back home. Which I would otherwise have tried.

Thanks

A:Vista freezes at green start up bar/freezes for a few seconds on desktop

Hello kickoutthejams,
Have you tried running system file checker ?, follow the link and see if it helps, there are other ideas on there too.
Good luck and post your results, thanks.

System Files - SFC Command

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RELEVANCY SCORE 29.2

I have a 17' Samsung 700Z laptop about two years old. Lately, it has been freezing up. I'm not sure if this is a Windows issue or a driver issue or something else. It usually freezes when I am gaming but sometimes freezes when I'm using Firefox as well. Freezes, no mouse movement, audio glitches out and the only fix is to restart it. It will freeze within ten minutes again though.

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RELEVANCY SCORE 29.2

I have had this issue for awhile, it comes and goes.

I will be playing a computer game, it can be anything from world of warcraft to counter strike and occasionally the computer will freeze. As far as I can tell it will not respond to keyboard input or mouse movements, I do not hear any sounds when it freezes and the monitor will be frozen on whatever window is active at the time.

The only thing I can do at this point is restart the computer and shut down the computer. Upon doing either while the computer boots up it will freeze at random points (windows icon, log in screen, sometimes while the bios is loading).

Not sure if this makes any sense but if I shut down the computer and unplug the power supply and plug it back in then turn the computer on, it usually boots without freezing. I really doubt its an overheating problem because I do not let the computer cool down between restarts or the unplug/plug thing but I am open to all suggestions.

Intel Core 2 Duo E6850
Conroe, 775 LGA, 3GHz
EVGA nForce 680i SLI MB
4GB PC2-6400 Corsair (CM2X1024-8500C5D)
NVIDIA GeForce 8800 GTS
 

A:Freezes during games & freezes when I try to restart it (multiple times)

Anyone?

Also I just came back from vacation and now my computer won't start. It freezes at the "starting windows" screen and when I try to repair it freezes as well.
 

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RELEVANCY SCORE 29.2

My problem: I have been experiencing (situational) freezes while using my PC, these freezes require me to hold down the power button and reboot.

Details: The situations in which my pc freezes is in low or next to no stress situations, this includes; sitting on the desktop, browsing the web, idle mode, messaging people over steam and msn, and many other little things that shouldn't be causing any problems, right?

The situations in which my pc does not freeze is in games (to avoid my pc freezing while typing this I am sitting in the main menu of a game using the Steam web overlay). I can play intensive games at their maximum settings and my PC never freezes, unless it is the game's fault, and that has only happened on one occasion. It does not freeze when in low stress gaming situations either, like in the main menu of a game.

-

I think it is hardware related, as it happened on both of my completely separate (and individually formated) installs of Windows XP and Windows 7 (I reinstalled Windows 7 once).

This problem has occurred with both out of the box and fully updated drivers for all pieces of hardware, on XP and 7.

Errors messages:

All error messages occur before my OS is loaded and just after I have rebooted after a freeze. On my old XP install it froze and actually had to recover the system BIOS, this is when I noticed a red and orange light on my motherboard, along with 3 other green lights (the 1st one is red, the second is orange). I don't kno... Read more

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RELEVANCY SCORE 29.2

Hi
I wondered whether I could get help with a increasing slow and infected computer, internet and email freezes, so does the keyboard and sometimes the cursor moves on it's own. It is a HP windows 7, 64 bit OS, 4.00 GB, AMD E-350 processor 1.60 GHz. Below are the logs. I have had to attach the ark txt file as the message board will only allow a certain number of characters
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:41:29, on 27/02/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16635)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Samsung\EmoDio\SMSTray.exe
C:\Program Files\Motorola\Bluetooth\btplayerctrl.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\HP\Desktop\HijackThis.exe
C:\Windows\SysWOW64\DllHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\M... Read more

A:slow computer, keyboard freezes, internet freezes

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RELEVANCY SCORE 29.2

I have random freezes sometimes they are glitchy and rarely BSOD all on bootup or up to about half hour in (which also turns of the mouse). Also youtube doesn't autoplay playlists and all sugestions next to the video are black. This started a few weeks to a month ago, first it seemed just a minor annoyance but it started to become more often the last few days. I've tried some checks but without success.
Also I remember the week before those crashes that twice the screen driver crashed for a second or 2 and then a message popped up about how a monitor driver crash was adjusted, always when I played a certain game that is still in beta so I taught it was the game.

I posted the same problem a few weeks ago in another forum, without success so I try it here. I dont have a restore point from before that and nothing special in the installed drivers list.

A:Random freezes, sometimes glitchy freezes and rarely BSOD

Hi Relo. Please post the link to your previous thread for some references to check to avoid redundant suggestions.

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