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Defective hinge base cover

Q: Defective hinge base cover

The base hinge plate cover is defective (part# 736475-001). I opened a case # [Personal Information Removed]
on March 10, 2017 after further research. The 17" touchsmart screen, while opening and closing, separated the hinge screws from the hinge screw inserts built into the base cover. There are over 800 hundred complaints online. The 17" touchsmart screen is not supported by proper hinge PSI in the base screw inserts. This product should be recalled.

RELEVANCY SCORE 200
Preferred Solution: Defective hinge base cover

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A: Defective hinge base cover

@Jeff1963

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 91.6

My HP ENVY TouchSmart m7-j010dx laptop on the left side bottom the black case cover started popping up when I open/close the lid. It is not completely broken off, I can hold it closed while closing or opening the lid (screen) but it's worrying me. Don't know I need to change Hinge or Base cover. My warranty expired July 2014.HP Experts please help.Thanks a lot. Regards,Venkatesh R 




Venkatesh R








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A:TouchSmart m7-j010dx Hinge/Base cover pop issue

Just received the Fixed Laptop from HP Tech Center. They fixed the hardware parts for Hinge issue. I personally thank Jenn (Case Manager) for elevating the case and Following up to ensure everything goes smooth. Hats Off! I also thank @george-p, @JeffHelp, @Futoji for the support. Will take care to ENVY more!

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RELEVANCY SCORE 73.6

I am looking for FRU part number for LCD Hinge Cover and Strip cover, its not clear in the Hardware maintenance manual. Can someone please help me? My right side hinge cover is broken. The parts I am looking for are on Page 51 of the Hardware Maintenance Manual and are labeled # 3. https://download.lenovo.com/consumer/mobiles_pub/lenovo_yoga_2_13_hmm.pdf

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RELEVANCY SCORE 71.6

I have a Dell Inspiron N5110 laptop. Right hand side LCD panel connector to the base is broken. When I close the LID, part of the hinge coming out from the base. I think hinge screw holes( plastic piece in the base that attaches LCD hinge ) is broken. I attached some images if you are not clear about the situation.Can I fix this by replacing the laptop base cover ?
 

 
I also got these pieces from from the one who repair it.
 

A:Inspiron N5110 hinge/hinge base broken - identify damaged parts

Hi did u check on ebay to see if someone had like it for sale.

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RELEVANCY SCORE 68

My order No is  # <Order number removed>
I purchased it at 26/03/2013, and then it become melting after few years of very light using in my life.


Please advise,
TQ

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RELEVANCY SCORE 67.6

I have always been satisfied by Lenovo products. I've been a customer for many years and even since IBM thinkpad days, I found Lenovo business series laptops extremely durable and strong. I am right now the owner of a Lenovo X1 Carbon 3rd Gen and a Yoga 260. Both are in international warranty. After some use, I realised that on the top cover, on the left, right upon the display hidge, there was something that looked like a scratch. The thing is that I pay extreme attention and care to my laptops, so no scratch could happen without me knowing. Next, I thought that it couldn't be possible and I tried watching the "scratch" while I opened and closed the lid several times. My fears were confirmed: opening and closing a $1600 laptop was tearing the material of the cover. At first I thought it was just my case. You know something that happens once in a 100,000 devices. So I called the local lenovo support and the really nice guys guided me through the process. They told me such things are not being covered by Lenovo so they had to send some photos to Lenovo central support in order for them to decide whether to change my cover whose crack was getting wider and wider while I was opening and closing the lid. I need to mention that I am a developer and I make very smooth usage of my machines. No field service, no smoking, no humidity, just ideal working environments. Thanks to the beautiful Lenovo support, they replied very fast and approved the change of my l... Read more

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RELEVANCY SCORE 65.6

Hello,  I bought an EliteBook laptop in August 2015 (3 years warranty and HP Care Pack) in the UK. The right hinge is defective and I can hear a crack every time I open the laptop. The issue started back in January when I could hear a slight click every time I opened it and now it?s becoming worse and louder. My concern, after reading so many comments and complaints about defective and broken hinges, is that this will end up in a broken hinge and further damage to the laptop. I'm really disappointed to learn that this is happening in a premium business-class notebook such as the EliteBook and I would like to be able to get it fixed.   Please let me know what I need to do in order to get this taken care of.  Thank you! 

A:EliteBook 850 G2 Hinge defective

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here. 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 65.6

Just throwing my hat in the ring for another PSA about this tragically flawed machine. Mine locked up at about 18 months old, which seems like I squeezed a few more months out of it than most other owners of this machine. After lots of time on the phone and a couple back and forth emails, the exchange offered from lenovo customer service for being sold a defective machine (no longer under the one year warranty) was a 25% refund and no functioning product. I'd been a lenovo customer for about the past 8 years, but this makes it very easy to never ever buy another product from this corporation.I know that we live in an age of designed obsolesence in order to keep buying things, but this approach is deeply wasteful and costly to both consumers and the environment. Not to mention it seems borderline criminal. I know this comment won't change that, but I somehow feel like it's a duty to try to warn others, even though it's likely too late.

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RELEVANCY SCORE 65.6

Broken hinge, you know the story.

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RELEVANCY SCORE 65.2

As with other HP users I need help to repair defective Hinges that are breaking and spliting frame apart all this started happening  after warranty expired.

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RELEVANCY SCORE 65.2

Hi, I have a P50-C-17J (no CD, 128SSD, 1TB 5400rpm HD)

When I close the screen, the left side of the panel never fully closes. To do so, I have to 'lift' the hinge on the back left. The hinge then raises up about 1.5 mm and everything fits. I also notice that I can move this hinge up and down by that 1.5 mm pretty easily, but the one on the right is firmly in place. If I look in the gap between the hing and the body, on one side I see a wider black something going from the body to the hinge at an angle, and on the other side a small rod sicking straight out of the hinge, but not not reaching the body. On the hinge on the other side this small rod does go into the body.

Is this how it is supposed to be, or was there a manufacturing mistake and the hinge not built in correctly?

Thanks,
Grant

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RELEVANCY SCORE 65.2

Hello, I bought my U530 Touch from Vatan Computer in Turkey, on November 2014. Let me first make clear that the law states the standard warranty period as 2 years in Turkey, so my laptop is still under warranty.  What happened to maybe hundreds of people on this forum happened to me, too. One day, a little over a month ago, when I was opening the lid of my laptop, I felt a resistance and the plastic casing on the left hinge cracked slightly as I tried to open my computer. But when it was fully open, the plastic was cracked and would not get back into its original position and it was clear that closing the lid was not an option anymore. I could see the faulty hinge and some cables from the opening between the screen and the cracked plastic. Thankfully, my screen didn't crack like so many users' here and I was able to use my laptop as a desktop for a few weeks until I could take it back to Vatan Computer, lid open, so that they could send it to service.  I received a message 6 days later stating that I had to pay the quarter of what I had payed for my computer (1000 USD) in order to get it fixed because it was "due to user error". Talking to Vatan computer or technical service on the phone was useless. I tried to explain to them that I take very good care of my computer, I have not dropped it, they cannot find any indication of misuse on the machine, but they wouldn't even listen to me. So I contacted Lenovo Turkey for support. They did n... Read more

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RELEVANCY SCORE 65.2

The hinge mounting points on the the Inspiron 5548 ripped out of the plastic mounting points and now the shell of the laptop is torn open whenever the laptop is opened. In addition, the hinge failure caused the wireless antenna wires to sever at the clip points on to the wireless card.
I am a IT professor and teach laptop repair. Since it is out of warranty, I did a exploratory disassembly and saw the exact cause of the failure:
1) The hinge assemble requires TOO MUCH FORCE to rotate the hinge thus putting excessive force on the mounting screws into the plastic of the shell.
2) The metal grommets embedded in the plastic of the shell began to shift until the plastic cracked and all three mounting points failed where they are attached to the shell. THE STRUCTURE is TOO WEAK.
The fact that your support tech could immediately tell me the repair cost for this problem tells me it is very common. $150 and a three month warranty is not a repair I have confidence upon.
I am deeply disappointed that Dell will not step up and admit that this line of computers has a design flaw. It took me less five minutes to identify many, many internet hits describing the EXACT problem this laptop is suffering.
The 5547 and 5548 share the exact same parts for the hinge and palm rest.
Here is one on Dell's own support forums:
http://en.community.dell.com/support-for…/…/3518/t/19622428…

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RELEVANCY SCORE 65.2

I was given an HP Ency Touchsmart computer summer 2014 as a graduation present. A warranty was purchased for the computer from Best Buy and for a while there were no issues with the computer other than the cooling fan going out. Now, on the right side of my laptop, the plastic bottom is coming apart from the keyboard base of the computer near the port for the charger. I cannot close the laptop without the gap becoming wider and at this point I cannot close the base and the optical drive is no longer flush with the plastic bottom of the computer. I have never dropped this computer and I have never forcefully opened it. I can see inside where this metal hinge will not lay down properly when I try to close the laptop and because of this it has actually started to crack the plastic base of my computer. 

A:Defective Product/Faulty Hinge

@appsmartoo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 64.4

I had the hinge repaired last year and it broke again, with a lot more damage. it's not worth it to have it repaired again, at higher cost, if it's just going to break again. I notice that this is a pervasive design flaw, from all the complaints I've seen online.  So, has it been addressed in new models? I like HP, but will definitely will buy something else if this is a continuing issue.

A:Has the defective hinge design been fixed in the HP laptops?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 64.4

The Hinges on my Envy TouchSmart 15  Notebook are falling apart.  The Screen is now still working but when I turned it on i got a message that the fan is not working and warned that it could overheat.  I have looked on line and found that this is a very common problem with this model.  The hinges are apparently just glued togather and parts break off and cause the fan to stop.  This is rather upsetting and frustrating and will be the last computer I plan to purchase with an HP stamped on it.  What do I do now to get this fixed ?  

A:Envy TouchSmart 15 Defective Hinge Problem

@Farmer94

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 64.4

So, I just sent back my envy 6t-1000 for the second time today because the left hinge completely broke and I can't even open the laptop. I've had it for a year and 5 days exactly and my warranty expired, so I'm paying all out of pocket for hp to fix it.Back in about October I went on a trip, came back and my laptop had a cracked screen and after talking with hp they told me that any 6t-1000 model for a certain time span had a "defective" hinge kit since these were new ones to accommodate the ultra book style.In the end I don't know why I'm really paying for HP to fix the hinge kit that is defective in the first place. Especially for a $171 due to my warranty being overdue by a measly 5 days. Can anyone offer some advice or tips so I can work with hp? I surely don't want this to be "fixed" and magically 6 months down the road end up having to replace the hinge kit a 3rd time.













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A:Envy 6t-1000 hinge kits defective

I'm afraid I also have the same problem.I noticed this last week as I used to get a cracking noise when I open or close the ultrabook. However, last night when I was about to close I had a crack on the screen and after close examination there was problem with the hinge. I still havn't approched anyone to fix it. The protection plan has expired and not sure what next. Help or suggestions regarding this will be appreciated. Thanks in advance.

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RELEVANCY SCORE 64.4

I've had my hp envy laptop for around 3 years, my husband bought it for me to do my MSc, and it has been used primarily for studying at my desk. I noticed the back left hinge coming apart a few months ago, and i had to physically push the laptop back together. I've always been really careful with it and don't understand how this happened. Now it's come apart so far the fan has failed and there is a warning message when i start it up advising me not to use the laptop without an operational fan. I'm essentially laptop less and am going back to do my phd in September. I really need the laptop for molecular modelling. I thought it was just bad luck until i saw the other posts advising this is a common problem with this make and model. I'm really disappointed as with the software and accessories bought on the day my husband spent around £900. For the amount of use it had before breaking, i feel like it was poor value for money. Can anyone advise me how I can get this fixed? I live on the Isle of Wight so i don't even think we have any local repair people ?

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RELEVANCY SCORE 64.4

I've had some issues with the base cover of my newly refurbished XPS 15 9530 and need to replace some longer screws. Does anyone know what type of screws they are? All I know is they are T5 Torx head.

A:XPS 15 9530 Base Cover Screws

Greetings Heat_Fan1,
Thanks for your question.
Here's the Dell part number for the XPS 15 9530 bottom base cover screws:
19DY9 Torx SCREW,M2x3L,3.6D,0.4T,Black, Base -> Palmrest.
 PM me with your name, email and service tag if you need help obtaining these screws.

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RELEVANCY SCORE 64.4

I need to replace the base cover for this pc - it has broken and is getting worse.

A:Base Cover broken and coming apart

@gtjohn

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 64.4

Hi, I have HP Envy core i7 15-k239TX laptop which is fallen and base body broken. Please see image attached. Can I replace with new one? Can you provide it? How much it will cost? ThanksAbdul Razzak 

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RELEVANCY SCORE 63.6

Like many, others, I have the faulty hinge issue on my laptop. Broken hinge and top and bottom case is pried apart. The unit was never dropped or abused in any way; the hinges are faulty and the plastic holding them breaks from normal opening and closing the lid. I was on the phone with HP support for an hour with no luck; they couldn't even verify my serial number and product number. Very dissapointed in this and still no way to fix it. Please help.

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RELEVANCY SCORE 63.6

Hi dears,I've bought in my country (Italy) the Spectre x360 (2015 edition), model 4102nl, 8gb RAM, 256 SSD, i7, QHD display in september, so it's two months old.Since first day I've unboxed my Spectre, I've noticed what looks like a manufacturing defect, despite it's very tiny.My right hinge isn't aligned with the display lid, compared to left hinge and it sticks out from the lid less than 1mm. The left hinge doesn't sticks out.Furthermore, when I open the display lid sometimes (usually when I close the display totally) I can hear a very faint noise coming from the right hinge.Could this lead to breaking itself in the immediate future? Can this cause the display glass to break because of its misalignment?I'd like to avoid to send it to service because I need the laptop for work, only in the case it doesn't cause any problem in the future.I've attached some images examples and a video with the faint sound when opening it. https://www.youtube.com/watch?v=V2j6u3jpL6M left hinge from top  left hinge from side (the good one) right hinge (assumed to be defective) from the topright hinge (assumed to be defective) from the side. It sticks out about < 1mm on the top part

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RELEVANCY SCORE 63.6

I volunteered to help a friend upgrade the memory and SSD in their Yoga 460. I've worked on a lot of older ThinkPads, and the HMM made it look pretty easy. But when it says "pry" off the bottom cover, they are not kidding! Unfortunately I'd misplaced my spudgers, so I used an old credit card to help pry the cover off. In the process I broke one of the clips near the power connector. I think I pushed the credit card inward a little too hard. The machine went back together OK, but of course there is now a tiny gap where that clip isn't holding it. My friend treats computers fairly roughly and may not care, but it's bugging me a bit. I should have looked more closely before putting the machine back together, but now I don't remember whether the clip I broke off is part of the base cover or part of the piece it snaps onto (the keyboard bezel?). Would anyone happen to know? If the clip was part of the base cover it would be pretty easy to get a new one and replace it. Thanks! 

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RELEVANCY SCORE 63.6

Trying to figure out how I can go about ordering this since mine has become damaged. I found the part here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-... Guess I can use 5CB0V79343, or 01YU722 as an alternative. Can't figure out how to order it though through the website and not finding much online when I Google the part number. How can I go about ordering one?

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RELEVANCY SCORE 63.6

Hello, I am a certified repair technician for a large company. I am also Lenovo certified through my company for warranty repairs. We have ran into an issue with a T450 laptop we have not seen before.  The system came in with a no POST issue. We unplugged the internal and external battery and did the reset by pressing and holding the power button and the small micro switch on the system board for 30 seconds. System would not POST so we ordered a new system board. The new board will NOT work with the bottom base cover installed. It will work with the base off, but as soon as it is put on again, the system does not POST. We then have to unplug both batteries and reset the board in order to even get it POST again (with or without batteries). It does work, with base installed, and no batteries plugged in. However, it also works with batteries installed, and no base cover.  What is causing this problem? We have tried other batteries and bases with no resolution. 

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RELEVANCY SCORE 62.8

Hello everyone, hope we're all well! I'm hoping someone can help me! I recently got a HP Pavilion 15-aw065sa and I love it. I decided to upgrade the SSD, and sadly in doing so, have slightly cracked the underside plastic (about an inch along from the middle of the rear towards the centre of the case). It's not a biggie, but I'd really know if there is anywhere (be it HP or someone else) where I can PAY MONEY (to a limit, lets not go silly, it's just a piece of plastic) to get a replacement. I'm also looking at getting an optical HDD caddy, so a DVD drive front replacement would be useful too! If anyone can help please let me know, it's a great laptop! EDIT: Should mention I checked the part surfer, as well as ebay, and sadly can't find anything 

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RELEVANCY SCORE 62.8

Hi there - does anyone know the specs of Vostro 5470's base cover screws? It's simply incredible that most of the screws are gone - the PC is disassembling itself, unfortunately
Additionally, would you know where I could buy those screws? Thank you so much!

A:Dell Vostro 5470 - Base Cover Screws

Hi,
Thank you for writing us.
Touch Panel:Bottom Cover : 11 screws
Non-Touch Panel : Bottom Cover : 11 Screws.
Kindly private message the service tag and email address.
Thanks
Robin

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RELEVANCY SCORE 62.8

I received a laptop from my father and the fan needs to be replaced. But I cannot figure out how to remove the cover. There are no screws at all on the base, even under the rubber feet. There appears to be some kind of security lock on the right side but I have no key. Or it is a slot for a lock cable. I have a picture of the bottom of the laptop if somebody needs it, as well as other pics.

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RELEVANCY SCORE 62.8

My laptop was damaged, see image. The hinge cover broke off. How is it possible to repair it? Can you buy that spare part? does it have to be sent in for repairs? how much would repairs cost? Thank you for all answers! 

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RELEVANCY SCORE 62.8

Hello,I am looking for screen cover and a hinge for HP 15-R062TU.Any idea where i can buy online which ships to Canada?

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RELEVANCY SCORE 62.8

Hello All, My envy m6 screen hinge destroyed the lower case and now whenever I try to open the laptop the case gets open because the hinge is not attached to the case anymore.I DID put the screws back in HOWEVER, thanks to bad engineering and the cheap plastic they keep getting out again.I am really disappointed. I am looking for help to solve the problem of the ENVY.The lower case is destroyed now and the upper case doesn?t hold the screws of the hinge in it anymore. By the way, I had Pavilon dv6 and I lost because of bad engineering as well. The first one died because the graphics accelerator got UNATTACHED FROM THE MOTHERBOARD because of the heat generated by the graphics accelerator. I should have learned from my first mistake but I didn't!

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RELEVANCY SCORE 62

I just got an X380Y and I noticed that the screen does not sit flush when closed and it seems to be that the base cover and palm rest are severely warped and bend at the corners. I have tried replacing the base cover numerous times but always have the exact same problem. I have contacted onsite warranty services but have been told it may fall under user damage and not be covered, even though I received the laptop in this way. Does anyone else have this issue?

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RELEVANCY SCORE 62

Nachdem mein Gehäuseunterteil bei der Kopfhörerbuchse einen Riss aufweist würde ich gerne das Base / Bottom Cover austauschen. Leider finde ich kein entsprechendes Ersatzteil "Base cover,PC+ABS,BDW,Black" mit der Artikelnummer 00UP364 zum kaufen. Daher die Frage ob jemand weiß wo man dieses Teil besorgen könnte? Suchen im Internet und Anfrage bei einem Händler blieben ergebnislos. Jedoch findet man häufiger das Ersatzteil 00HN608 zum bestellen. Laut Ersatzteilsuche ist das Ding anscheinend auch mit meinem Gerät 20DM003QGE kompatibel: Base cover ASY,HSW,Black   (00HN608) ist kompatibel mit den folgenden Geräten:THINKPAD-YOGA-1420DM20DNKann mir das jemand bestätigen? Oder gibt es ein anderes kompatibles, lieferbares (!) Base Cover? MfGJörg

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RELEVANCY SCORE 62

I don't know where to find HP-F010DX hinge covers. Can you tell me where to get them? 

A:HP 15-F010DX Hinge Cover Replacement

@joenew01

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 62

II soon started to notice that even if I opened the laptop slowly or gently, there was this awful cracking noise coming from the computer. I had gotten used to it and assumed it was a minor thing. It wasn't until I had run my hand over the left corner of the laptop that I noticed that the bottom cover had been starting to "pop out"  and also hinge cover is poped out and seprated by few mm. and today hinge cover break and hinge is out of display i call hp suppor since my laptop is under warranty.i serach for internet and ther is many hinge problem there. does HP fixes this problem.what to do next. I have never once damaged this laptop via tossing, dropping or rough handling. This latop is my first computer so I have made sure to take the most absolute delicate care of this computer, including handling and virus protection. 

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RELEVANCY SCORE 62

I purchased Dell 5558 last year through eBay. I am a cautious user of digital gadgets. My laptop cover and its hinges are broken because of normal wear and tear. This product is bogus and worst. besides there is no proper service from dell. I think lenovo products are better than Dell at least they provide prompt services and their spare parts are easily available in market in India. I suggest every one not to go for Dell 

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RELEVANCY SCORE 62

Hello, today when I opened my laptop once left hinge got broken and rear back cover too, it is warranty issue? My thinkpad has on-site warranty up to 4/2020

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RELEVANCY SCORE 62

I called HP many times about my broken hinge cover issue and was told each time that they would fix it but wanted to charge me $300.00. This is not my first HP product but it will be my last. The suggested resolution to my issue by charging me $300 is disgraceful and unacceptable!

A:M6 Envy Broken Hinge Cover

I am having the same issue.... this has to be a factory defect... left hinge broken.  I have also had several HP products but no more poor design and support.

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RELEVANCY SCORE 62

The plastic hinge cover of my 850 just fell of. How can I get a new one? I am based in Norway.  I work as a sales guy and don't want to go to meetings with a shabby looking computer.  Best regards, Borge 

A:EliteBook 850, need plastic cover for hinge

Dear Customer: Display Hinge Kit (includes left and right hinges and hinge covers):PART NUMBER: 730819-001 Go through this document: PAGE 43/44http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5405368&docLocale=en_US&docId=emr_na-c04...   You may buy from : https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ or http://www.ebay.co.uk/itm/730819-001-Display-hinge-kit/162078011138?_trksid=p2047675.c100005.m1851&_... https://www.amazon.com/HP-730819-001-Display-hinge-kit/dp/B00ENXOMHC http://www.sparepartswarehouse.com/HP,Laptop,Part,730819001.aspx   Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 61.6

Hi
My Inspiron 13 7348 ( servic tag 4w6yj52)was physically damaged.
one of the two hinges between the display unit  and the base assembly had detached from its cover and parts of the plastics were broken (1. Display BackCover,  2. base assembly.)
1. I uninstalled the base assembly cover
2. I uninstalled the Display BackCover.
then I could clearly see the damaged parts
I opened a service request at Dell site. then I was talking to the part list sale department.
I send them the photos of uninstalled parts (1 & 2) 
I asked Dell to have the price for these two parts.
I wanted to purchase these two "Display BackCover & base assembly " (with some attachments on them) 
Surprisingly they  to force me to buy the whole display unit which includes the SCREEN and costs about 200$
The Display BackCovly was easily uninstalled , with the guide of the user-manual doc.
I did not succeded to convince DELL that the back-display-cover,  should be sold separately 
the Laptop works OK, with the ability to move the display.
Please Help 
Etofach

A:backup cover display and base assembly replacement for Inspiron 13 7348

As is common on hybrid systems, the entire top assembly is fused together with adhesive.  It's all but impossible to disassemble the upper assembly without destroying the glass, LCD and/or defacing the back plastic - as Dell informed you, the entire upper half of the system must be replaced as a single unit.
You'll find this design very common these days on all systems of this type.

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RELEVANCY SCORE 61.2

Hi,
I own a Dell Inspiron 5547. I have purchased a Dell notebook for my wife as well and my choice for the company notebook was also Dell. This was because I have trusted the quality and the 3 year warranty.Parts Only warranty 11/4/14 - 11/4/15Carry-in Service/Return to Depot warranty 11/4/14 - 11/4/17
A long time ago, a screw fell out from the notebook and there was no way to put it back, it always came out. Please note that I have never ever tried to do any modifications/repairs on the notebook. As I could not afford to put it into the service for 2 weeks, I've tried to open and close it always with maximum care. Still, it broke eventually and I needed to go to the local Hungarian warranty partner, where I was told that Dell won't cover the issue and I got an offer over USD 150 for repair.
I admit that with turning in the notebook, the damages would have been smaller, but still, the place for the screw would have needed a change and also the plastic and other parts were not as strong as required. I've googled Dell hinge issues and it seems to be a common issue.
In order to keep my trust in Dell, I would like at least a partial guarantee. Else, due to the lack of trust I will need to look for another brand when I will need to replace laptops. This is something I would not like.
Regards,
Aron

A:Inspiron 5547, warranty does not cover hinge

iron1,Click the link below for Dells Policy on laptop hinges.Dell Laptop Hinge Policy

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RELEVANCY SCORE 61.2

I recently purchased a Ergotron Neo-Flex Adjustable monitor stand for my Gateway FPD1960 monitor in August. When I went to assemble the new stand I found that I needed a hinge cover after I removed the neck hinge from the Gateway FPD1960 monitor (See documentation page 5).

I have contacted both Gateway and Ergotron and both deny responsibility for the part. My final conversation with a Gateway representative said I should contact the following stores: Comp USA, Circuit City, Office Depot and Best Buy since they sold Gateway computers to see if they had a hinge cover. I continue to have trouble finding this part.

Could anyone please tell me if such a part exists and where I can purchase it? I would appreciate any help you can give me so I can complete the assembly of my monitor stand to the monitor. Thank you.
 

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RELEVANCY SCORE 61.2

Hello All, I was contacted regarding my PREVIOS post  whch is attached below in blue. Howeve, when they called it was NOT a good time for me. Therefore, I called back and recorded a message multiple times and send mutipule emails following the instuctons  -( providing:  complaint number & ref: serial)- but no one called my back. I am vey disappointed. it has been more than two months and I CAN'T USE MY COMPUTER BECAUSE OF THIS POBLEM. "?11-27-2016 08:34 PMMy envy m6 screen hinge destroyed the lower case and now whenever I try to open the laptop the case gets open because the hinge is not attached to the case anymore.I DID put the screws back in HOWEVER, thanks to bad engineering and the cheap plastic they keep getting out again.I am really disappointed. I am looking for help to solve the problem of the ENVY.The lower case is destroyed now and the upper case doesn?t hold the screws of the hinge in it anymore.By the way, I had Pavilon dv6 and I lost because of bad engineering as well. The first one died because the graphics accelerator got UNATTACHED FROM THE MOTHERBOARD because of the heat generated by the graphics accelerator.I should have learned from my first mistake but I didn't!"

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