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Defective Hinge on HP Envy 17 - Second Envy to Fail

Q: Defective Hinge on HP Envy 17 - Second Envy to Fail

The right hinge on my Envy 17 Touch Screen has failed, causing the case to become separated and the lid to be nearly impossible to close. This is the second Envy 17 to fail in this way. About a year ago my husband's broke and HP spent nearly three months attempting to repair it before finally just shipping him a new one. This appears to be a flaw in the construction of the hinge assembly, and we have noticed that the newer models, such as my husband's replacement, have a much improved design in comparison. We spent about $1,300 on this computer (it has an i7 Core and 16 GB of RAM) and hoped it would hold up for a while. The laptop was great, but now it has become difficult to use without fear of causing further damage. Thank you for any suggestions.

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RELEVANCY SCORE 200
Preferred Solution: Defective Hinge on HP Envy 17 - Second Envy to Fail

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RELEVANCY SCORE 118

Broken hinge, you know the story.

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RELEVANCY SCORE 116.8

As with other HP users I need help to repair defective Hinges that are breaking and spliting frame apart all this started happening  after warranty expired.

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RELEVANCY SCORE 115.6

So, I just sent back my envy 6t-1000 for the second time today because the left hinge completely broke and I can't even open the laptop. I've had it for a year and 5 days exactly and my warranty expired, so I'm paying all out of pocket for hp to fix it.Back in about October I went on a trip, came back and my laptop had a cracked screen and after talking with hp they told me that any 6t-1000 model for a certain time span had a "defective" hinge kit since these were new ones to accommodate the ultra book style.In the end I don't know why I'm really paying for HP to fix the hinge kit that is defective in the first place. Especially for a $171 due to my warranty being overdue by a measly 5 days. Can anyone offer some advice or tips so I can work with hp? I surely don't want this to be "fixed" and magically 6 months down the road end up having to replace the hinge kit a 3rd time.













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A:Envy 6t-1000 hinge kits defective

I'm afraid I also have the same problem.I noticed this last week as I used to get a cracking noise when I open or close the ultrabook. However, last night when I was about to close I had a crack on the screen and after close examination there was problem with the hinge. I still havn't approched anyone to fix it. The protection plan has expired and not sure what next. Help or suggestions regarding this will be appreciated. Thanks in advance.

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RELEVANCY SCORE 87.2

I bought an Envy Touch laptop 15 months ago ( 3 months past warranty) The hinge is defective and cracks and splits from the bottom panel every time I open the screen. I've already sent it in to be repaired a couple months after I purchased it. But then it breaks again...and again. The product is clearly defective. Numerous other people have complained about it, as well.  HP customer service is a joke; it seems like once your warranty expires you can't reach anyone. I'm an attorney and look forward to suing HP for products liability. But in the mean time, does anyone know the best way to fix the hinge issue? is there a secret way to actually reach someone at HP? A place you can recommend I take it to be repaired?  Thanks for any help! 











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A:Envy Hinges Defective

@Erin24601

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works,this post has instructions.

 

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RELEVANCY SCORE 87.2

Well, yet again the low quality craftsmanship of HP strikes again. This is the 2nd HP Envy laptop to have faulty hinges. The computer is now breaking away from bottom casing. EXACTLY like last time, breaking within months of the warranty expiring. This is a KNOWN issue on HPs end. These computers are $800-$1000, and they expect people to another couple hundred and make money off a faulty product?? SHAME ON YOU HP. Not just the laptops either. Have had 3 printers go after 13 to 15 months.I find it unacceptable!!!!!!!I neef this computer and it is basically useless now....yet again. Never buy HP again!!!

A:Defective HP Hinges on HP Envy

@Firefairy

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 87.2

I neglected to look for reviews on the HP Envy I bought a few years back until now. I see that the problems I was having with the hinges were common and must be DEFECTIVE.I had called HP at the time and they said that this issue was not under warranty and referred me to a local repair company. Unfortunately, the repair costs to fix it was around $300. I didn't have the money at the time and the problem worsened to the point the other hinge broke.Please help restore my faith in HP and help me fix this problem.

A:Defective Hinges on HP Envy 17"

@Johnnyg65

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 86.8

The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

A:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 86.4

I've had my Envy for a couple years.  Already sent it out once to have the hinges replaced under warranty.  Now the fix is failing again.  The hinge mechanism is simply too weak to support the weight of the screen, and over a spectacularly short period of time, it will fail.  It is a sub standard design, which causes the case to separate. I'm certain that when I call support, the warranty being now over, I will be charged upwards of $200 to send it in and get a new (yet still poorly engineered) hinge.... which will again fail within another year. HP... time to step up to the plate and take care of these failing hinges without your normal fee.  You created a DEFECTIVE product with a substandard design, rendering an otherwise fantastic laptop useless.  A quick search online reveals that this is a widespread problem.  Watcha' gonna do, HP?Thanks!Mike

A:Defective Hinges on HP Laptops Envy

@Mikeamondo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 82.4

When I open/close the laptop I feel the left back side shifting.  It looks like the hinge is shifting and then separating part of the upper case from the lower case.   I can push the pieces back in place but the next time I open/close the case the same thing happens.   I received the laptop in April 2014.  What steps do I need to take to get this repaired under warranty.  This is a HP ENVY 17t Quad TouchSmart Product number: E2E11AV. Thanks!!











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A:HP Envy 17T Hinge

@cal1952 
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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RELEVANCY SCORE 82.4

Through normal use, and to be honest, the laptop is only used very sparingly, the left hinge has broken and this has also damaged part of the plastic bezel next to the screen. I am not very happy as I have also seen this on a friends 17" HP and it has completely put me off your brand. These issues are documented far and wide online and I am shocked that you can sell a product with such bad build quality. I always opened the laptop with both handsides and treat things I own with respect and care.

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RELEVANCY SCORE 82.4

Several weeks back my HP Envy Notebook PC left hinge broke and eventually causing the fan to go out. After doing some research, I discovered that this is a common problem with this particular unit. I only hope that Hp will stand behind their product by fixing this issue.

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RELEVANCY SCORE 82.4

Hello. My right laptop hinge has been progressively loose in the past few months and the body of the right side has become separated. This is despite completely normal usage, and no tough handling at all. My computer is now refusing to turn on. I was wondering how it would be possible to fix the computer.

A:Envy Hinge

@Jessica0322

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 82.4

I bought this laptop about 2 years back and while it was under warrenty had to have it fixed because of issues with the hinge, which, I understand is a common problem for the envies. After a year and a half of very delicate care and no longer under warrenty, the hinge is once again breaking down and likely to become completely unusable again. I called tech support about the issue and was told that repairs would now cost 250 dollars, which is, frankly, unacceptable. I really like this laptop, but this issue with the hinge has been a constant headache. I, like another who I saw post about this issue, would love to see HP stand behind their product and have this mistake in production taken care of.

A:HP Envy Hinge

@btens

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 82.4

Hello! The right hinge on my envy 15 has come apart/broke. It is my daily use laptop and up until now it has been OK. I have had the hinges replaced before through warranty, but it seems they have gone out again.  Is there anyone that can kindly reach out to me to know what can be done? I did try to go through the online support chat without resolve. I am now coming on here with hopes that someone can lead me in the right direction. Thank you and have a wonderful day!

A:Right hinge on HP ENVY 15

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here. 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

I'm having the same issue with My Notebook HP Envy - the hinge is broken on the keyboard side - I've not even put this laptop into full service yet and the hinge broke just opening and closing it at the office? Is there a fix for this as it seems like a design flaw.

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RELEVANCY SCORE 81.6

Hi,  I've had issues with creaking noises from the the left hinge on my HP ENVY 17 Notebook PC machine and having opened the screen gently as I always do today, the hinge seems to be broken and plastic screw casing has fallen out.  I've checked the forums and this has been a defect issue for a lot of the machines and I'm having the exact same problem with overheating too. (I thought this was a genuine issue with most HP's as per the customer rep who sold me the laptop).  Sometimes the keyboard becomes way too hot in the top left corner to type. Please can someone inform me what I need to do. The laptop is around 18 months old. I've enclosed an image of the problem. 

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RELEVANCY SCORE 81.6

Less than a year after getting this computer, the right hinge broke. I fought to get it repaired by HP and had to pay to get it shipped somewhere and didn't have a computer for almost a month. Less than a year after that incident, I have the same incident on the left hinge. The bottom cover is popping off because of the hinge and something is rattling inside. My laptop is a necessity and it was expensive and I treat it with care. It was not dropped or banged. It rarely leaves my desk. There is no excuse for having the same problem twice. Except now I don't have time to send it out to get it fixed and I don't have the money. How can I fix this problem that is poor design not my fault?

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RELEVANCY SCORE 81.6

My HP ENVY m6 Hinge is broken, laptop is less than 2years old. and its used 90% of the time on desk. Not often removed from Desk. used with wireless keyboard and wireless mouse....It has never been dropped!..The Right side hinge next to power plug broken loose.  each time the screen is opened top and bottom pieces comes apart exposing an opening and screen starts to flicker.  Best thing the HP Rep on phone suggested was  pay $220 + tax charge to send in laptop. I am trying to avoid negative comments about this on twitter and Instagram, but not very pleased with the $220 option for something I did not brake with normal use. To make it worse Rep tells me this is not an issue with this model. Do the people in HP know about this forum?? found 6+pages deep on this issue alone..... This appears to be a problem with the hinge poor design, metal screw against plastic wears out and hinge starts to fail. this is the only issue with this laptop. everything else works fine. .. Please forward this complaint to someone in management to do the right thing thanks!

A:HP Envy M6 Broken hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

My laptop has a broken hinge, otherwise it works great. It is out of warranty. I had contacted HP earlier in the year and they were gracious to offer to fix it free  of cost. However, I was unable to ship the machine right away due to personal reasons, and now the free repair offer has been retracted. Would appreciate any help. Best,Ravi

A:broken hinge on HP Envy

@rrpp1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

Left side of the hinge has been broken and so, the screen has got tilted a little and moves like anything.... I have Warranty uptil November 2017 (HP Care Pack) so just wanted to know whether the hinges are covered in the warranty or not... Product Serial: 5CG3455TF5 Product: F2C52PA#ACJ

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RELEVANCY SCORE 81.6

I've had this laptop for several years now, and recently i noticed the screw that held the hinge in became broken or something and the hinge freely moves when I open and close the laptop.  It has gotten so bad that dead pixels have appeared in the left corner where the hinge was broken and the surrounding plastic of the screw broke apart. My warrenty is obviously out but I was wondering if there was anyway I could get this fixed since the build quality of these laptops is terrible. It's even gotten to the point of overheating if you were to watch 1080p movies or game. 

A:HP Envy m6 Broken Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

My envy notebook hinge is broken becuase HP has poor design. I need to get this fixed but it seems I cant contact HP other than on this message board because it is out of warranty and I have to pay to call them! HP needs to do a better job standing behind their products, this is likely the last time I get an HP.

A:Broken Hinge on HP ENvy

@Mikesbike

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

Left hinge y the power button is broken and causing issues.  It actually sometimes prevents my laptop from starting.  I have to shut the lid.  press the bottom base cover and keyboard back together and then carefully open the lid and try and start it.  Lots of folks in this forum seem to be having the issue.  How can it be fixed?

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RELEVANCY SCORE 81.6

I  just came across this topic. My HP Envy m6-1184ca, purchased November 7, 2012, also has a broken hinge. It broke in normal use a couple of months after the warranty expired. I was quoted $300 for the repair, roughly 50% of the purchase price. With no relief forthcoming I declined the repair and have been using it by propping the screen against several books. I look to HP to repair to computer at minimum or no cost to me.      











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A:HP Envy M6 Broken hinge

I'm happy to report the matter has been quickly and favorably resolved. HP will repair my long suffering Envy M6 at its cost. Many thanks to danny, jeff and dominique. GW

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RELEVANCY SCORE 81.6

This seems to be a common problem.  I purchased the HP Envy Touchsmart 15 in April 2015 to replace the virtually identical computer which had the same hinge problem.  On the first laptop, the HP quote to fix it was exorbitant so I found someone else.  The repair did not last. So I replaced the computer and now have the same problem with the second one.  The left hand hinge is breaking away and gradually getting worse.  I have read a few posts on line giving descriptions of repair efforts.  Tried to repair the first laptop but could not get at the hinge to repair it. Any suggestions

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RELEVANCY SCORE 81.6

Hi All,I just came across this topic.My HP Envy M6, purchased in November 2014, also has a broken hinge (left one).It has broken in normal use a couple of months after my warranty expired. I was quoted roughly $250 for the repair which seems to be too high.Also I read it as a design issue with most of the HP Envy customers reporting the same.  I am not sure as to how should this be fixed.Can HP please take notice of this and help me at a very minimum cost or no cost at all (since this seems like a design issue and too many customers reported the same issue). Thanks in advance.  

A:HP Envy M6 Broken hinge

@YashrajSuryava

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

I bought my HP Envy 360 at the beginning of fall semester this year (August 2016) and I opened it up this morning (October 30, 2016)  only to find the hinge popped out of place, the screen splitting from the back, and a screw breaking loose from the inside. I can't close my laptop now and I have no idea what to do to fix this, and a quick search found that this was a common problem in Envy models. My laptop is still under warranty, but how do I get this fixed? I have a lot of papers and school work due and a working laptop is a necessity right now. Please help!

A:HP Envy 360 hinge break

@TDCloud

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

My Notebook Envy 15" touchscreen right hinge is brooken, seems to be a known issue. Is there any recall about this issue? i've already called HP support and they requested 260 c$ to fix the issue. this is unacceptable almost all users have the same problem...  Need someone to help. 











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A:HP Envy 15" Hinge Brooken

@YPOCO

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

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RELEVANCY SCORE 81.6

 I have an issues with my hinges. But not only that, I also have a bright spot on my screen, issues with the bottom cracking (caused by the hinge crack), and finally some of the plastic fins are missing where the heat exhaust is . ans some trouble with wifi adapter ( Ralink RT3290 ) , My problem is that my warranty has already expired and I cannot afford costly repairs. This is my primary computer too. Knowing that I couldn't afford costly repairs, I have tried to do temporary fixes to it myself, but they aren't going to hold forever.I need help plesae , this laprop cost me 847 $ . 

A:HP Envy 7 : broken hinge / please help

@AmineDev

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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RELEVANCY SCORE 81.6

 My HP Envy's hinge is detaching as the casing is cracking open. I have never dropped it or damaged it any manner. Everything else works perfectly. I have barely had my computer over a year now which is not a long time and this seems to be a very popular problem. I will have to pay to get this fixed due to a manufacturing problem and being a college student that is definitely not in my budget especially with the precaution I take with this laptop. I love this product and so far I have had a great HP experience. I would hope HP is going to back their product! 

A:HP Envy Broken Hinge

@jacobsj6

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 81.6

With routine use, the left hinge of my laptop failed! 

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RELEVANCY SCORE 81.6

Dear HP!I`m contacting you regarding my girlfriends HP Laptop, the model number is 1178sa. She bought the laptop few years ago and the right hinge has broken causing the screen to begin to split. I saw that so many other people was contacting you guys with the same issue. Actually we cannot close the lid now, because the LCD Screen and the plastic frame is separated, the plastic is broken atually and basically it seems the whole right hinge is braking out of the top panel.  I have heard good things about the HP customer service, so I give it a try. Please help me if it is possible. Any help will be appriciated as this notebook was nearly 700 when she was purcashed it, and like nearly all the ladies, she`s taking care of her things on an extreme level, so even if I know it`s out of the warranty time, I`m sure it`s not her fault and it seems a common problem with the HP notebooks. Thank you very much in advance!Have a great day!Istvan 

A:Broken hinge on Envy M6

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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RELEVANCY SCORE 81.6

Hi, i have had this laptop for quite a while now and is well out of warranty but my hinge is now at the point where i have to very gently close it for fear of breaking the screen off. it is mainly the right hinge but the left is showing signs of this also. could you please advise what you or indeed i can do about this as this was obviously a design fault that was never really acted on. Regards Gerald











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A:HP Envy m6 Broken hinge

@Fracas

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

My laptop hinge has cracked. There has been no trauma to the laptop at all. It simply cracked one day while I was opening the laptop. The border of the screen has a crack in it and is causing a separation from the screen. I actually have had to put tape on this area to keep it together and to keep it from breaking more. I've read a lot of individuals having the same problem with this same model laptop and I'm disappointed. I spent over $1k on this laptop and thought I'd get more than a couple of years out of it. I hope that HP will stand behind its product and repair this without cost to me since this is clearly a known issue in the model. 

A:Envy m6 hinge problem

@AngelaST

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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RELEVANCY SCORE 81.6

My laptop has never been dropped or abused, but the hinge broke yesterday while opening.  I see this seems to be a common problem. My warranty expired in late March. What should I do?....

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RELEVANCY SCORE 81.6

Hello:     My computer is having problems with the hinge falling apart (both sides),it is out of warranty, HOWEVER, I have searched the forums and it appears that this is not a problem that is exclusive to me. It appears that a lot of the HP Envy models have the same hinge problem which makes this a design flaw. In need of help addressing this issue. Pictures showing both sides:Side 1, main problem (right side) (the farther out the screen is the worse is, for the sake of not further damaging my computer I do not show when the screen is further out). Side 2, problem just started on this side (left) 

A:HP Envy TS 15, Hinge coming apart

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

Sadly, I've also joined the ranks of the HP broken hinge crowd. I purchased a refurbished HP ENVY Sleekbook 6-1014nr. At that time I had litttle hesitation with the purchase due to what I thought was a great reputation for HP laptops. This laptop was handled with care and with pride. It was a great little machine, puchased to support my school classes. Of course a while after the 90 day warranty was up the first hinge popped loose. Handling the laptop thereafter with kids gloves unfortunately didnt prevent the remaining hinge from seperating as well. Some internet research quickly revealed that this is a widespread HP design defect and is very common in HP laptops. Shame on me for doing my due diligence prior to my purchase. The laptop now functions solely as a desktop with the screen propped up against the wall. It is far too fragile to consider even closing the screen and using it in the intended manner. I do think the machine is a great little laptop aside from this major design issue and with school now back in session I'm open to suggestions. Any recommendations on a cheap and effective repair?

A:HP Envy broken hinge

@snader

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 81.6

Hello, I have an HP ENVY TouchSmart M7-j020dx, and the hinge on the left side has broken loose and has made the plastic casing bulge upward everytime the laptop is opened.  I see this is a common problem for this product line. How can I have this repaired? 

A:Broken hinge on HP Envy M7

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RELEVANCY SCORE 81.6

Hello. I have owned my HP ENVY m6 laptop for over 2 years now so obviously my warranty has expired. About 2 months ago or so, I noticed that the right hinge on my laptop was raised so I inspected it and then pushed it down. This has continued every time I close the laptop with me pushing down the hinge. The plastic covering for the monitor also bends every time I close the laptop. These issues seemed to be fairly minor at the time. Tonight, on 9/12/15, when i went to close the laptop, the hinge completely gave way, broke off, and collapsed. The left side seems to still be intact. I have noticed that on the inside of the bottom right corner of the monitor, a metal piece has been separated from the other side of the monitor. I suspect that this metal piece is what has more or less held the hinge in place for the 2+ months that it has been broken. In other words, when the metal piece gave way, so too did the already broken hinge. The HP ENVY m6 laptop still seems to be in working order other than the broken hinge. Though this means that I cannot bring it anywhere at present. The ability to transport my laptop is very important to me as I am currently in college and I take much of my notes on my laptop I was wondering if there is anyway to have technical support on my laptop? I have noticed that broken hinges are a very common issue with the HP ENVY m6 (possibly a manufacturing error) and would like to see it resolved as soon as possible. Thank you
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A:HP ENVY m6 Broken Hinge

@Bivin66?
@Chiv35?
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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RELEVANCY SCORE 81.6

I know it's a shot in the dark, but I'm hoping someone can offer me some help. I've had my HP Envy for about 2 years and I've always been very careful with it, but last year one the hinges started to pop out. I was still under warranty and was able to have it fixed for free and everything was great. Now, just over a year later, the same hinge has broken again. I don't have the money to fix it and it's at the point where I can't open the laptop because the hinge caused the bottom of the computer to separate. This seems to be a really common problem with the HP Envy and it seems like HP should have some way to fix this (for less than the $350 I was quoted at my local store). Anybody?

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RELEVANCY SCORE 81.6

I have a broken hinge on the left side of  my notebook.  It has not been dropped or damaged - it appears to be a design flaw.  Of course it didn't break until it was out of warranty.  Other than this hinge problem it has been a great computer so I really don't want to replace it.  I would like to find out how to go about having it repaired.  Any help would be appreciated!

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RELEVANCY SCORE 81.6

Never used a forum in the past, and I'm not sure I'm in the right place now.  But I have an HP Envy (don't know off hand the screen size), but I've been reading about all the hinge breakage issues, as my LH hinge pushes the bottom LH plastic cover under the hinge down.  I'm concerned that the hinge on this laptop is about to go out. I bought this laptop December of 2014, warranty ran out December of 2015.  I'm just about to get to the two year old mark.  I've had two HP desktops, and this is the second HP laptop.  I've been glad to stick with HP, but now I need HP's help.  as a lot of other folks have mentioned, the laptops are too expensive to have something like this happen, and it's unreasonable to spend half the cost of the laptop for repairs. I'd like someone from HP to contact me to discuss this.  

A:HP Envy LH hinge about to break

@Woodworker975

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

Opened my laptop two weeks ago and the left hinge broke. Did not drop or damage in any way, it just popped. How do I get it repaired?

A:HP Envy M6 Hinge Broken

@HP-Envy-User1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

I have been checking on these forums since both hinges of the refurbished HP Envy m7 laptop I bought a year and half ago from Newegg. The hinges started pushing out the laptop's bottom not long after the warranty expired and further reading about it it seems that this is a common issue with Envy laptops and I was looking to see if HP would make up for this product defect.

A:HP Envy M7 Hinge Issue

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 81.6

I have an HP Envy 17 TouchSmart j023cl notebook, never transported outside my office nor dropped it. I have the exact same problem that other people have. The mounting base of left hinge got broken, and some plastic fragments are falling out of case. The bottom case started to separate from the top cover if I don't hold the two together when I close the laptop.  I do not believe this to have occurred due to any fault of mine. My warranty has expired on August 2015. I?d like HP to fix it for free, or send me needed part and I will take care of it. Thanks,--

A:broken hinge envy 17

HI.  In stock display hinges W / SUPPORT CURVE 720238-001  Top cover:For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272-001For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer modelsEquipped with a non-touch screen display with Leap Motion Capability 736483-001For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer modelsEquipped with a non-TouchScreen display assembly, but not equipped with Leap MotionCapability 720271-001 (Base enclosure:For use only on HP ENVY TouchSmart m7 Notebook PC computer models720226-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap Motion capability 736476-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without Leap Motion capability 736475-001 Computer major components 25 Item Component Spare part number Base enclosure for use only on computer models equipped with a non-TouchScreen display assembly. Here I leave the Spare partNumber and the document of how to buy it in HP:http://support.hp.com/us-en/document/c00372736 Regards.





? I do not work for HP, I volunteer.? To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.? I'm sorry but you do not answer questions privately.

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