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Defective Hinge on HP Envy 17 - Second Envy to Fail

Q: Defective Hinge on HP Envy 17 - Second Envy to Fail

The right hinge on my Envy 17 Touch Screen has failed, causing the case to become separated and the lid to be nearly impossible to close. This is the second Envy 17 to fail in this way. About a year ago my husband's broke and HP spent nearly three months attempting to repair it before finally just shipping him a new one. This appears to be a flaw in the construction of the hinge assembly, and we have noticed that the newer models, such as my husband's replacement, have a much improved design in comparison. We spent about $1,300 on this computer (it has an i7 Core and 16 GB of RAM) and hoped it would hold up for a while. The laptop was great, but now it has become difficult to use without fear of causing further damage. Thank you for any suggestions.

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RELEVANCY SCORE 200
Preferred Solution: Defective Hinge on HP Envy 17 - Second Envy to Fail

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RELEVANCY SCORE 115.6

Broken hinge, you know the story.

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RELEVANCY SCORE 114

As with other HP users I need help to repair defective Hinges that are breaking and spliting frame apart all this started happening  after warranty expired.

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RELEVANCY SCORE 112.8

The Hinges on my Envy TouchSmart 15  Notebook are falling apart.  The Screen is now still working but when I turned it on i got a message that the fan is not working and warned that it could overheat.  I have looked on line and found that this is a very common problem with this model.  The hinges are apparently just glued togather and parts break off and cause the fan to stop.  This is rather upsetting and frustrating and will be the last computer I plan to purchase with an HP stamped on it.  What do I do now to get this fixed ?  

A:Envy TouchSmart 15 Defective Hinge Problem

@Farmer94

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 112.8

So, I just sent back my envy 6t-1000 for the second time today because the left hinge completely broke and I can't even open the laptop. I've had it for a year and 5 days exactly and my warranty expired, so I'm paying all out of pocket for hp to fix it.Back in about October I went on a trip, came back and my laptop had a cracked screen and after talking with hp they told me that any 6t-1000 model for a certain time span had a "defective" hinge kit since these were new ones to accommodate the ultra book style.In the end I don't know why I'm really paying for HP to fix the hinge kit that is defective in the first place. Especially for a $171 due to my warranty being overdue by a measly 5 days. Can anyone offer some advice or tips so I can work with hp? I surely don't want this to be "fixed" and magically 6 months down the road end up having to replace the hinge kit a 3rd time.













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A:Envy 6t-1000 hinge kits defective

I'm afraid I also have the same problem.I noticed this last week as I used to get a cracking noise when I open or close the ultrabook. However, last night when I was about to close I had a crack on the screen and after close examination there was problem with the hinge. I still havn't approched anyone to fix it. The protection plan has expired and not sure what next. Help or suggestions regarding this will be appreciated. Thanks in advance.

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RELEVANCY SCORE 111.6

Like many, others, I have the faulty hinge issue on my laptop. Broken hinge and top and bottom case is pried apart. The unit was never dropped or abused in any way; the hinges are faulty and the plastic holding them breaks from normal opening and closing the lid. I was on the phone with HP support for an hour with no luck; they couldn't even verify my serial number and product number. Very dissapointed in this and still no way to fix it. Please help.

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RELEVANCY SCORE 85.2

Well, yet again the low quality craftsmanship of HP strikes again. This is the 2nd HP Envy laptop to have faulty hinges. The computer is now breaking away from bottom casing. EXACTLY like last time, breaking within months of the warranty expiring. This is a KNOWN issue on HPs end. These computers are $800-$1000, and they expect people to another couple hundred and make money off a faulty product?? SHAME ON YOU HP. Not just the laptops either. Have had 3 printers go after 13 to 15 months.I find it unacceptable!!!!!!!I neef this computer and it is basically useless now....yet again. Never buy HP again!!!

A:Defective HP Hinges on HP Envy

@Firefairy

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 85.2

I bought an Envy Touch laptop 15 months ago ( 3 months past warranty) The hinge is defective and cracks and splits from the bottom panel every time I open the screen. I've already sent it in to be repaired a couple months after I purchased it. But then it breaks again...and again. The product is clearly defective. Numerous other people have complained about it, as well.  HP customer service is a joke; it seems like once your warranty expires you can't reach anyone. I'm an attorney and look forward to suing HP for products liability. But in the mean time, does anyone know the best way to fix the hinge issue? is there a secret way to actually reach someone at HP? A place you can recommend I take it to be repaired?  Thanks for any help! 











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A:Envy Hinges Defective

@Erin24601

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works,this post has instructions.

 

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RELEVANCY SCORE 85.2

I neglected to look for reviews on the HP Envy I bought a few years back until now. I see that the problems I was having with the hinges were common and must be DEFECTIVE.I had called HP at the time and they said that this issue was not under warranty and referred me to a local repair company. Unfortunately, the repair costs to fix it was around $300. I didn't have the money at the time and the problem worsened to the point the other hinge broke.Please help restore my faith in HP and help me fix this problem.

A:Defective Hinges on HP Envy 17"

@Johnnyg65

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 84.4

I've had my Envy for a couple years.  Already sent it out once to have the hinges replaced under warranty.  Now the fix is failing again.  The hinge mechanism is simply too weak to support the weight of the screen, and over a spectacularly short period of time, it will fail.  It is a sub standard design, which causes the case to separate. I'm certain that when I call support, the warranty being now over, I will be charged upwards of $200 to send it in and get a new (yet still poorly engineered) hinge.... which will again fail within another year. HP... time to step up to the plate and take care of these failing hinges without your normal fee.  You created a DEFECTIVE product with a substandard design, rendering an otherwise fantastic laptop useless.  A quick search online reveals that this is a widespread problem.  Watcha' gonna do, HP?Thanks!Mike

A:Defective Hinges on HP Laptops Envy

@Mikeamondo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 84.4

The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

A:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 80

Hello. My right laptop hinge has been progressively loose in the past few months and the body of the right side has become separated. This is despite completely normal usage, and no tough handling at all. My computer is now refusing to turn on. I was wondering how it would be possible to fix the computer.

A:Envy Hinge

@Jessica0322

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 80

Hello! The right hinge on my envy 15 has come apart/broke. It is my daily use laptop and up until now it has been OK. I have had the hinges replaced before through warranty, but it seems they have gone out again.  Is there anyone that can kindly reach out to me to know what can be done? I did try to go through the online support chat without resolve. I am now coming on here with hopes that someone can lead me in the right direction. Thank you and have a wonderful day!

A:Right hinge on HP ENVY 15

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here. 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 80

When I open/close the laptop I feel the left back side shifting.  It looks like the hinge is shifting and then separating part of the upper case from the lower case.   I can push the pieces back in place but the next time I open/close the case the same thing happens.   I received the laptop in April 2014.  What steps do I need to take to get this repaired under warranty.  This is a HP ENVY 17t Quad TouchSmart Product number: E2E11AV. Thanks!!











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A:HP Envy 17T Hinge

@cal1952 
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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RELEVANCY SCORE 80

Through normal use, and to be honest, the laptop is only used very sparingly, the left hinge has broken and this has also damaged part of the plastic bezel next to the screen. I am not very happy as I have also seen this on a friends 17" HP and it has completely put me off your brand. These issues are documented far and wide online and I am shocked that you can sell a product with such bad build quality. I always opened the laptop with both handsides and treat things I own with respect and care.

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RELEVANCY SCORE 80

Several weeks back my HP Envy Notebook PC left hinge broke and eventually causing the fan to go out. After doing some research, I discovered that this is a common problem with this particular unit. I only hope that Hp will stand behind their product by fixing this issue.

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RELEVANCY SCORE 80

I bought this laptop about 2 years back and while it was under warrenty had to have it fixed because of issues with the hinge, which, I understand is a common problem for the envies. After a year and a half of very delicate care and no longer under warrenty, the hinge is once again breaking down and likely to become completely unusable again. I called tech support about the issue and was told that repairs would now cost 250 dollars, which is, frankly, unacceptable. I really like this laptop, but this issue with the hinge has been a constant headache. I, like another who I saw post about this issue, would love to see HP stand behind their product and have this mistake in production taken care of.

A:HP Envy Hinge

@btens

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.2

I  just came across this topic. My HP Envy m6-1184ca, purchased November 7, 2012, also has a broken hinge. It broke in normal use a couple of months after the warranty expired. I was quoted $300 for the repair, roughly 50% of the purchase price. With no relief forthcoming I declined the repair and have been using it by propping the screen against several books. I look to HP to repair to computer at minimum or no cost to me.      











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A:HP Envy M6 Broken hinge

I'm happy to report the matter has been quickly and favorably resolved. HP will repair my long suffering Envy M6 at its cost. Many thanks to danny, jeff and dominique. GW

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RELEVANCY SCORE 79.2

Hello, I have an almost two year old Envy 17, and the left hinge has recently broken.  A local repairman told me the entire bottom part of the laptop would have to be replaced, but I thought that perhaps HP had a simpler and less expensive solution.  I've always had good experience using HP products.

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RELEVANCY SCORE 79.2

My hinge is broken on my computer.  Has been for over 6 months.  I've contacted y'all once before about this but here I am again.  I am not going to pay over 200 dollars for this to be fixed because it was made crappy.  It is an all to common problem from what I am seeing.  This computer has not been dropped and goes every where in a padded case.  I am a graduate student and the last time yall offered to fix it I couldn't afford to be without it for two weeks or afford the 200 dollars to fix a problem that is hp's problem initially.  It is way past my warranty now but when the problem began it was just a few months past my warranty.  I am sick of not getting any answers as well as not being able to get in touch with anyone from hp who can talk to me about this problem.  I've gone as long as I could with a broken computer and i'm just waiting on the day that the screen just comes completely off of the keyboard.   I've taken to a computer repair guy that basically told me it's because some plastic screws on the inside of my computer are stripped and that is why the hinge isn't working properly, why my screen is floppy and why I can't open or close my computer normally.  Before I even got to the place, he guessed that my computer was an hp because of this same problem he has seen with tons of hp's.  How do you expect loyal customers to pay for this when it was obviously not made correctly or with good parts that wo... Read more

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RELEVANCY SCORE 79.2

Less than a year after getting this computer, the right hinge broke. I fought to get it repaired by HP and had to pay to get it shipped somewhere and didn't have a computer for almost a month. Less than a year after that incident, I have the same incident on the left hinge. The bottom cover is popping off because of the hinge and something is rattling inside. My laptop is a necessity and it was expensive and I treat it with care. It was not dropped or banged. It rarely leaves my desk. There is no excuse for having the same problem twice. Except now I don't have time to send it out to get it fixed and I don't have the money. How can I fix this problem that is poor design not my fault?

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RELEVANCY SCORE 79.2

Sadly, I've also joined the ranks of the HP broken hinge crowd. I purchased a refurbished HP ENVY Sleekbook 6-1014nr. At that time I had litttle hesitation with the purchase due to what I thought was a great reputation for HP laptops. This laptop was handled with care and with pride. It was a great little machine, puchased to support my school classes. Of course a while after the 90 day warranty was up the first hinge popped loose. Handling the laptop thereafter with kids gloves unfortunately didnt prevent the remaining hinge from seperating as well. Some internet research quickly revealed that this is a widespread HP design defect and is very common in HP laptops. Shame on me for doing my due diligence prior to my purchase. The laptop now functions solely as a desktop with the screen propped up against the wall. It is far too fragile to consider even closing the screen and using it in the intended manner. I do think the machine is a great little laptop aside from this major design issue and with school now back in session I'm open to suggestions. Any recommendations on a cheap and effective repair?

A:HP Envy broken hinge

@snader

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.2

Dear HP!I`m contacting you regarding my girlfriends HP Laptop, the model number is 1178sa. She bought the laptop few years ago and the right hinge has broken causing the screen to begin to split. I saw that so many other people was contacting you guys with the same issue. Actually we cannot close the lid now, because the LCD Screen and the plastic frame is separated, the plastic is broken atually and basically it seems the whole right hinge is braking out of the top panel.  I have heard good things about the HP customer service, so I give it a try. Please help me if it is possible. Any help will be appriciated as this notebook was nearly 700 when she was purcashed it, and like nearly all the ladies, she`s taking care of her things on an extreme level, so even if I know it`s out of the warranty time, I`m sure it`s not her fault and it seems a common problem with the HP notebooks. Thank you very much in advance!Have a great day!Istvan 

A:Broken hinge on Envy M6

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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RELEVANCY SCORE 79.2

My Notebook Envy 15" touchscreen right hinge is brooken, seems to be a known issue. Is there any recall about this issue? i've already called HP support and they requested 260 c$ to fix the issue. this is unacceptable almost all users have the same problem...  Need someone to help. 











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A:HP Envy 15" Hinge Brooken

@YPOCO

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.2

Hi,  I've had issues with creaking noises from the the left hinge on my HP ENVY 17 Notebook PC machine and having opened the screen gently as I always do today, the hinge seems to be broken and plastic screw casing has fallen out.  I've checked the forums and this has been a defect issue for a lot of the machines and I'm having the exact same problem with overheating too. (I thought this was a genuine issue with most HP's as per the customer rep who sold me the laptop).  Sometimes the keyboard becomes way too hot in the top left corner to type. Please can someone inform me what I need to do. The laptop is around 18 months old. I've enclosed an image of the problem. 

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RELEVANCY SCORE 79.2

I have been checking on these forums since both hinges of the refurbished HP Envy m7 laptop I bought a year and half ago from Newegg. The hinges started pushing out the laptop's bottom not long after the warranty expired and further reading about it it seems that this is a common issue with Envy laptops and I was looking to see if HP would make up for this product defect.

A:HP Envy M7 Hinge Issue

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.2

The Left hinge of my laptop seems to be catching the bottom cover of the laptop, causing a popping sound and some unnatural movement. The laptop never dropped prior to this.Could someone contact me about this?

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RELEVANCY SCORE 79.2

 My HP Envy's hinge is detaching as the casing is cracking open. I have never dropped it or damaged it any manner. Everything else works perfectly. I have barely had my computer over a year now which is not a long time and this seems to be a very popular problem. I will have to pay to get this fixed due to a manufacturing problem and being a college student that is definitely not in my budget especially with the precaution I take with this laptop. I love this product and so far I have had a great HP experience. I would hope HP is going to back their product! 

A:HP Envy Broken Hinge

@jacobsj6

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 79.2

Left side of the hinge has been broken and so, the screen has got tilted a little and moves like anything.... I have Warranty uptil November 2017 (HP Care Pack) so just wanted to know whether the hinges are covered in the warranty or not... Product Serial: 5CG3455TF5 Product: F2C52PA#ACJ

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RELEVANCY SCORE 79.2

I have a problem with broken hinge on my HP Envy. Any advice to who and how should I send it for repair?In DC at the moment.

A:Broken hinge on HP Envy

@BBlues75

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 79.2

Hello. I have owned my HP ENVY m6 laptop for over 2 years now so obviously my warranty has expired. About 2 months ago or so, I noticed that the right hinge on my laptop was raised so I inspected it and then pushed it down. This has continued every time I close the laptop with me pushing down the hinge. The plastic covering for the monitor also bends every time I close the laptop. These issues seemed to be fairly minor at the time. Tonight, on 9/12/15, when i went to close the laptop, the hinge completely gave way, broke off, and collapsed. The left side seems to still be intact. I have noticed that on the inside of the bottom right corner of the monitor, a metal piece has been separated from the other side of the monitor. I suspect that this metal piece is what has more or less held the hinge in place for the 2+ months that it has been broken. In other words, when the metal piece gave way, so too did the already broken hinge. The HP ENVY m6 laptop still seems to be in working order other than the broken hinge. Though this means that I cannot bring it anywhere at present. The ability to transport my laptop is very important to me as I am currently in college and I take much of my notes on my laptop I was wondering if there is anyway to have technical support on my laptop? I have noticed that broken hinges are a very common issue with the HP ENVY m6 (possibly a manufacturing error) and would like to see it resolved as soon as possible. Thank you
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A:HP ENVY m6 Broken Hinge

@Bivin66?
@Chiv35?
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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RELEVANCY SCORE 79.2

Hi,I purchased a Envy m6 in 2013 (now out of warranty). Approximately 1 year ago I noticed the plastic hinges would make a slight noise when opening the screen to 90degrees. I soon noticed the right plastic hinge was cracked and when open the black screen surround would be separating from the silver outside cover. After time it had progessed to separating the screen approximately 1-2cm. I have never dropped or damaged this laptop, and has had very minimal use over the last 3 years. I used to be able to click the screen back together when closing the lid quite easily. As of today it is very difficult to push the screen back together when closed.I have seen many posts on the internet about this problem. Does hp fix this problem? This laptop doesnt even leave the computer desk. Hardly gets used, maybe a handful of times a month for no more than 1hour at a time. I have been unable to use my laptop since November because I'm scared of the screen breaking.

A:Envy m6 screen/hinge

@kymberlym

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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RELEVANCY SCORE 79.2

Hello, like many others I am working on a customers laptop where the hinge has separated from the post.  This has also caused the screen to be distorted from time to time. I cannot repair this properly myself so I was wondering what direction I should take. Thanks!

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RELEVANCY SCORE 79.2

My computer hinge which connects the screen to the keyboard snapped off from the screen part of the computer. The screen and keyboard still opperate perfectly fine but shutting the computer causes the screen to glitch. I am under HP HW Maintenance Offsite Support for the next 5 months. Please get back as soon as you can. Thank You.

A:Broken Hinge on HP Envy

Hello

 

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message.

 

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RELEVANCY SCORE 79.2

Never used a forum in the past, and I'm not sure I'm in the right place now.  But I have an HP Envy (don't know off hand the screen size), but I've been reading about all the hinge breakage issues, as my LH hinge pushes the bottom LH plastic cover under the hinge down.  I'm concerned that the hinge on this laptop is about to go out. I bought this laptop December of 2014, warranty ran out December of 2015.  I'm just about to get to the two year old mark.  I've had two HP desktops, and this is the second HP laptop.  I've been glad to stick with HP, but now I need HP's help.  as a lot of other folks have mentioned, the laptops are too expensive to have something like this happen, and it's unreasonable to spend half the cost of the laptop for repairs. I'd like someone from HP to contact me to discuss this.  

A:HP Envy LH hinge about to break

@Woodworker975

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 79.2

Recently, the left hinge has become loose on my HP Envy after having it for over a year and a half with no issues. While my warranty has expired, I have discovereed that this is a common manufacterer's issue for this product, so I was wondering what options HP offered for this problem since it is not the fault of the customer.

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RELEVANCY SCORE 79.2

Purchased 20 of these in 2014 for our library. Hinge is broken on one. I see that many owners have had this issue. Is HP offering any support for this problem?

A:Envy Hinge Broken

@JeffNPL

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 79.2

I have a broken hinge on the left side of  my notebook.  It has not been dropped or damaged - it appears to be a design flaw.  Of course it didn't break until it was out of warranty.  Other than this hinge problem it has been a great computer so I really don't want to replace it.  I would like to find out how to go about having it repaired.  Any help would be appreciated!

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RELEVANCY SCORE 79.2

I have had my Envy for about four years now - obviously the warranty is gone. I bought it from Best Buy. It has worked perfectly normal. I have never had an issue, the keys dont stick, it looks brand new. I take very good care of it and have been pleased with the product. Today I closed it after I was finished with it and the hinge completely broke loose and the bottom plate of the computer cracked. How could this happen with no damage and no issues? I have tried to contact HP but can not get through to anyone but a computer. Clearly this is an issue with this product and was wondering who I contact at HP for help? Thank you!  

A:Envy Hinge Broken

@lkling

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.2

 I have an issues with my hinges. But not only that, I also have a bright spot on my screen, issues with the bottom cracking (caused by the hinge crack), and finally some of the plastic fins are missing where the heat exhaust is . ans some trouble with wifi adapter ( Ralink RT3290 ) , My problem is that my warranty has already expired and I cannot afford costly repairs. This is my primary computer too. Knowing that I couldn't afford costly repairs, I have tried to do temporary fixes to it myself, but they aren't going to hold forever.I need help plesae , this laprop cost me 847 $ . 

A:HP Envy 7 : broken hinge / please help

@AmineDev

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.2

HELP! HP envy M6 with broken hinge. Would like to have it fixed but believe this is a flaw in the build of these laptops based upon what i have read. Please help!

A:hp envy m6 broken hinge

@valleybowhunter

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.2

Hi, i have had this laptop for quite a while now and is well out of warranty but my hinge is now at the point where i have to very gently close it for fear of breaking the screen off. it is mainly the right hinge but the left is showing signs of this also. could you please advise what you or indeed i can do about this as this was obviously a design fault that was never really acted on. Regards Gerald











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A:HP Envy m6 Broken hinge

@Fracas

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.2

I too now have a broken hinge.  I am very careful with everything I own, and am very disappointed in HP and the broken hinge. My computer was purchased August 2014, and rarely leaves my desk.  I rarely close the top, and I don't know what to do next. It was not a cheap computer  at Best Buy and I would hope you will stand behind your prodcut. Thank you 

A:HP Envy m6 Broken hinge

If your pc is still covered by the 1yr factory warranty Or if you have any extended warranties with hp, there would be no charges to get the hinges replaced, as there are no charges for normal wear/tear issues.please call HP via 1800-474-6836 for further support.




Although I work for HP Inc -The views and opinions I post here are of my own.If my post helped you out, give me the Thumbs up, i deserve #HPExpertDay

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RELEVANCY SCORE 79.2

Hi, i am having a problem with my HP envy laptop. The hinge has forced the bottom cover to separate leaving a gap between the back cover and the rest of the chassis. Can you please help resolve? My son is going back to school soon and I'm concerned this could fail at the most inopportune time.Thanks!

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RELEVANCY SCORE 79.2

Hi, the left hinge cracked out of nowhere, problem is I have no idea how to repair it without spending more money than my laptop is worth. I've also seen that this is a common problem among HP Envy m6 laptops. Has HP offered any kind of recall on this manufacturer defect? I bought my notebook at best buy 4 years ago so I am no longer under warranty. Please help me with this, this computer is my only one and I cannot afford for the problem to get worse.

A:HP Envy m6 - broken hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.2

I'm having the problem with my left hinge.  The hinge started to crack out of nowhere and the lid screen did not close properly.  I've been trying to find a fix for this for months and the problem is I have no idea how to repair it without spending a LOT of money.  The monitor still works but in the beginning when the hinge started cracking I stopped closing the lid all together.  It seems as if hp hp should address this issue because it seems to be quite common as I came across this when I googled this problem. I am always very careful with my laptop as I rely on it for word processing. 

A:HP Envy M6 broken Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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