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Defective Hinge on HP Envy 17 - Second Envy to Fail

Q: Defective Hinge on HP Envy 17 - Second Envy to Fail

The right hinge on my Envy 17 Touch Screen has failed, causing the case to become separated and the lid to be nearly impossible to close. This is the second Envy 17 to fail in this way. About a year ago my husband's broke and HP spent nearly three months attempting to repair it before finally just shipping him a new one. This appears to be a flaw in the construction of the hinge assembly, and we have noticed that the newer models, such as my husband's replacement, have a much improved design in comparison. We spent about $1,300 on this computer (it has an i7 Core and 16 GB of RAM) and hoped it would hold up for a while. The laptop was great, but now it has become difficult to use without fear of causing further damage. Thank you for any suggestions.

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RELEVANCY SCORE 200
Preferred Solution: Defective Hinge on HP Envy 17 - Second Envy to Fail

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RELEVANCY SCORE 115.2

Broken hinge, you know the story.

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RELEVANCY SCORE 113.6

As with other HP users I need help to repair defective Hinges that are breaking and spliting frame apart all this started happening  after warranty expired.

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RELEVANCY SCORE 112.4

So, I just sent back my envy 6t-1000 for the second time today because the left hinge completely broke and I can't even open the laptop. I've had it for a year and 5 days exactly and my warranty expired, so I'm paying all out of pocket for hp to fix it.Back in about October I went on a trip, came back and my laptop had a cracked screen and after talking with hp they told me that any 6t-1000 model for a certain time span had a "defective" hinge kit since these were new ones to accommodate the ultra book style.In the end I don't know why I'm really paying for HP to fix the hinge kit that is defective in the first place. Especially for a $171 due to my warranty being overdue by a measly 5 days. Can anyone offer some advice or tips so I can work with hp? I surely don't want this to be "fixed" and magically 6 months down the road end up having to replace the hinge kit a 3rd time.













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A:Envy 6t-1000 hinge kits defective

I'm afraid I also have the same problem.I noticed this last week as I used to get a cracking noise when I open or close the ultrabook. However, last night when I was about to close I had a crack on the screen and after close examination there was problem with the hinge. I still havn't approched anyone to fix it. The protection plan has expired and not sure what next. Help or suggestions regarding this will be appreciated. Thanks in advance.

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RELEVANCY SCORE 112.4

The Hinges on my Envy TouchSmart 15  Notebook are falling apart.  The Screen is now still working but when I turned it on i got a message that the fan is not working and warned that it could overheat.  I have looked on line and found that this is a very common problem with this model.  The hinges are apparently just glued togather and parts break off and cause the fan to stop.  This is rather upsetting and frustrating and will be the last computer I plan to purchase with an HP stamped on it.  What do I do now to get this fixed ?  

A:Envy TouchSmart 15 Defective Hinge Problem

@Farmer94

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 111.2

Like many, others, I have the faulty hinge issue on my laptop. Broken hinge and top and bottom case is pried apart. The unit was never dropped or abused in any way; the hinges are faulty and the plastic holding them breaks from normal opening and closing the lid. I was on the phone with HP support for an hour with no luck; they couldn't even verify my serial number and product number. Very dissapointed in this and still no way to fix it. Please help.

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RELEVANCY SCORE 85.2

I bought an Envy Touch laptop 15 months ago ( 3 months past warranty) The hinge is defective and cracks and splits from the bottom panel every time I open the screen. I've already sent it in to be repaired a couple months after I purchased it. But then it breaks again...and again. The product is clearly defective. Numerous other people have complained about it, as well.  HP customer service is a joke; it seems like once your warranty expires you can't reach anyone. I'm an attorney and look forward to suing HP for products liability. But in the mean time, does anyone know the best way to fix the hinge issue? is there a secret way to actually reach someone at HP? A place you can recommend I take it to be repaired?  Thanks for any help! 











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A:Envy Hinges Defective

@Erin24601

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works,this post has instructions.

 

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RELEVANCY SCORE 85.2

Well, yet again the low quality craftsmanship of HP strikes again. This is the 2nd HP Envy laptop to have faulty hinges. The computer is now breaking away from bottom casing. EXACTLY like last time, breaking within months of the warranty expiring. This is a KNOWN issue on HPs end. These computers are $800-$1000, and they expect people to another couple hundred and make money off a faulty product?? SHAME ON YOU HP. Not just the laptops either. Have had 3 printers go after 13 to 15 months.I find it unacceptable!!!!!!!I neef this computer and it is basically useless now....yet again. Never buy HP again!!!

A:Defective HP Hinges on HP Envy

@Firefairy

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 85.2

I neglected to look for reviews on the HP Envy I bought a few years back until now. I see that the problems I was having with the hinges were common and must be DEFECTIVE.I had called HP at the time and they said that this issue was not under warranty and referred me to a local repair company. Unfortunately, the repair costs to fix it was around $300. I didn't have the money at the time and the problem worsened to the point the other hinge broke.Please help restore my faith in HP and help me fix this problem.

A:Defective Hinges on HP Envy 17"

@Johnnyg65

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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RELEVANCY SCORE 84

I've had my Envy for a couple years.  Already sent it out once to have the hinges replaced under warranty.  Now the fix is failing again.  The hinge mechanism is simply too weak to support the weight of the screen, and over a spectacularly short period of time, it will fail.  It is a sub standard design, which causes the case to separate. I'm certain that when I call support, the warranty being now over, I will be charged upwards of $200 to send it in and get a new (yet still poorly engineered) hinge.... which will again fail within another year. HP... time to step up to the plate and take care of these failing hinges without your normal fee.  You created a DEFECTIVE product with a substandard design, rendering an otherwise fantastic laptop useless.  A quick search online reveals that this is a widespread problem.  Watcha' gonna do, HP?Thanks!Mike

A:Defective Hinges on HP Laptops Envy

@Mikeamondo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 84

The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

A:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 79.6

Several weeks back my HP Envy Notebook PC left hinge broke and eventually causing the fan to go out. After doing some research, I discovered that this is a common problem with this particular unit. I only hope that Hp will stand behind their product by fixing this issue.

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RELEVANCY SCORE 79.6

I bought this laptop about 2 years back and while it was under warrenty had to have it fixed because of issues with the hinge, which, I understand is a common problem for the envies. After a year and a half of very delicate care and no longer under warrenty, the hinge is once again breaking down and likely to become completely unusable again. I called tech support about the issue and was told that repairs would now cost 250 dollars, which is, frankly, unacceptable. I really like this laptop, but this issue with the hinge has been a constant headache. I, like another who I saw post about this issue, would love to see HP stand behind their product and have this mistake in production taken care of.

A:HP Envy Hinge

@btens

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.6

Through normal use, and to be honest, the laptop is only used very sparingly, the left hinge has broken and this has also damaged part of the plastic bezel next to the screen. I am not very happy as I have also seen this on a friends 17" HP and it has completely put me off your brand. These issues are documented far and wide online and I am shocked that you can sell a product with such bad build quality. I always opened the laptop with both handsides and treat things I own with respect and care.

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RELEVANCY SCORE 79.6

Hello. My right laptop hinge has been progressively loose in the past few months and the body of the right side has become separated. This is despite completely normal usage, and no tough handling at all. My computer is now refusing to turn on. I was wondering how it would be possible to fix the computer.

A:Envy Hinge

@Jessica0322

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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RELEVANCY SCORE 79.6

Hello! The right hinge on my envy 15 has come apart/broke. It is my daily use laptop and up until now it has been OK. I have had the hinges replaced before through warranty, but it seems they have gone out again.  Is there anyone that can kindly reach out to me to know what can be done? I did try to go through the online support chat without resolve. I am now coming on here with hopes that someone can lead me in the right direction. Thank you and have a wonderful day!

A:Right hinge on HP ENVY 15

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here. 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 79.6

When I open/close the laptop I feel the left back side shifting.  It looks like the hinge is shifting and then separating part of the upper case from the lower case.   I can push the pieces back in place but the next time I open/close the case the same thing happens.   I received the laptop in April 2014.  What steps do I need to take to get this repaired under warranty.  This is a HP ENVY 17t Quad TouchSmart Product number: E2E11AV. Thanks!!











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A:HP Envy 17T Hinge

@cal1952 
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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RELEVANCY SCORE 78.8

Hi,  I've had issues with creaking noises from the the left hinge on my HP ENVY 17 Notebook PC machine and having opened the screen gently as I always do today, the hinge seems to be broken and plastic screw casing has fallen out.  I've checked the forums and this has been a defect issue for a lot of the machines and I'm having the exact same problem with overheating too. (I thought this was a genuine issue with most HP's as per the customer rep who sold me the laptop).  Sometimes the keyboard becomes way too hot in the top left corner to type. Please can someone inform me what I need to do. The laptop is around 18 months old. I've enclosed an image of the problem. 

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RELEVANCY SCORE 78.8

I know it's a shot in the dark, but I'm hoping someone can offer me some help. I've had my HP Envy for about 2 years and I've always been very careful with it, but last year one the hinges started to pop out. I was still under warranty and was able to have it fixed for free and everything was great. Now, just over a year later, the same hinge has broken again. I don't have the money to fix it and it's at the point where I can't open the laptop because the hinge caused the bottom of the computer to separate. This seems to be a really common problem with the HP Envy and it seems like HP should have some way to fix this (for less than the $350 I was quoted at my local store). Anybody?

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RELEVANCY SCORE 78.8

I have an HP Envy 17 TouchSmart j023cl notebook, never transported outside my office nor dropped it. I have the exact same problem that other people have. The mounting base of left hinge got broken, and some plastic fragments are falling out of case. The bottom case started to separate from the top cover if I don't hold the two together when I close the laptop.  I do not believe this to have occurred due to any fault of mine. My warranty has expired on August 2015. I?d like HP to fix it for free, or send me needed part and I will take care of it. Thanks,--

A:broken hinge envy 17

HI.  In stock display hinges W / SUPPORT CURVE 720238-001  Top cover:For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272-001For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer modelsEquipped with a non-touch screen display with Leap Motion Capability 736483-001For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer modelsEquipped with a non-TouchScreen display assembly, but not equipped with Leap MotionCapability 720271-001 (Base enclosure:For use only on HP ENVY TouchSmart m7 Notebook PC computer models720226-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap Motion capability 736476-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without Leap Motion capability 736475-001 Computer major components 25 Item Component Spare part number Base enclosure for use only on computer models equipped with a non-TouchScreen display assembly. Here I leave the Spare partNumber and the document of how to buy it in HP:http://support.hp.com/us-en/document/c00372736 Regards.





? I do not work for HP, I volunteer.? To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.? I'm sorry but you do not answer questions privately.

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RELEVANCY SCORE 78.8

my hp envy has broken hinge on left,  I need it fixed fast.  What can you do?

A:HP Envy hinge problem

#HPExpertDayHinge is a physical part and the damage depends on usage. You will have to call HP and setup a service or take the unit to a authorized service center.

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RELEVANCY SCORE 78.8

So I have had my Hp Envy m6 for around two years now. After less than a year, the left hinge started to tear off, but the laptop still worked fine so I didn't really care. Now the whole hinge has ripped off and the right side is starting to rip off too. Since the laptop was still working perfectly fine, I didn't really care, but then the cooling fan stopped working. I was just getting off my laptop to do things around my house when the laptop stopped making noises from the vent. I thought it was fine, but when I got back on my laptop later, it said that a cooling fan was not operating correctly. I was always very careful with my laptop and never dropped it, so I know this wasn't my fault. As I as looking online, I noticed how several other people with the same laptop had this exact same problem.     HP, I would really appreciate it if you could take in my computer and fix it. I saw that many other people got help from an HP worker named Jeff and they all said he was great, so please help me!!!

A:HP Envy m6 Hinge Broke

@JoeSmith1

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

I'm having the problem with my left hinge.  The hinge started to crack out of nowhere and the lid screen did not close properly.  I've been trying to find a fix for this for months and the problem is I have no idea how to repair it without spending a LOT of money.  The monitor still works but in the beginning when the hinge started cracking I stopped closing the lid all together.  It seems as if hp hp should address this issue because it seems to be quite common as I came across this when I googled this problem. I am always very careful with my laptop as I rely on it for word processing. 

A:HP Envy M6 broken Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

I'm having the problem with my left hinge.  The hinge started to crack out of nowhere and the lid screen did not close properly.  I've been trying to find a fix for this for months and the problem is I have no idea how to repair it without spending a LOT of money.  The monitor still works but in the beginning when the hinge started cracking I stopped closing the lid all together.  It seems as if hp hp should address this issue because it seems to be quite common as I came across this when I googled this problem. I am always very careful with my laptop as I rely on it for word processing. 

A:HP Envy M6 broken Hinge

@AtharCH

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

Hi I've got an issue with the left hinge on my HP Envy laptop which means I can no longer close it, it was very tight and as a result has pulled the plastic frame at the bottom of the screen from the top of the laptop. Seems like this is a very common problem but I haven't been able to find any details on how to fix this in the UK, can someone help?. I had the same problem after about 8 months of having the laptop (despite having taken good care of it!) and this was fixed under warranty but it is now out of warranty. As it was only fixed around 9 months ago and I have taken very good care of it since so I would hope that HP would fix this problem for me. I've always though of HP as a reliable brand so its quite disappointing for there to be such a glaring fault with this model. Thanks

A:HP Envy 6 hinge issue

I have just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

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RELEVANCY SCORE 78.8

My laptop has a broken hinge, otherwise it works great. It is out of warranty. I had contacted HP earlier in the year and they were gracious to offer to fix it free  of cost. However, I was unable to ship the machine right away due to personal reasons, and now the free repair offer has been retracted. Would appreciate any help. Best,Ravi

A:broken hinge on HP Envy

@rrpp1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

 My HP Envy's hinge is detaching as the casing is cracking open. I have never dropped it or damaged it any manner. Everything else works perfectly. I have barely had my computer over a year now which is not a long time and this seems to be a very popular problem. I will have to pay to get this fixed due to a manufacturing problem and being a college student that is definitely not in my budget especially with the precaution I take with this laptop. I love this product and so far I have had a great HP experience. I would hope HP is going to back their product! 

A:HP Envy Broken Hinge

@jacobsj6

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

I'm having the same issue with My Notebook HP Envy - the hinge is broken on the keyboard side - I've not even put this laptop into full service yet and the hinge broke just opening and closing it at the office? Is there a fix for this as it seems like a design flaw.

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RELEVANCY SCORE 78.8

Opened my laptop two weeks ago and the left hinge broke. Did not drop or damage in any way, it just popped. How do I get it repaired?

A:HP Envy M6 Hinge Broken

@HP-Envy-User1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

My envy notebook hinge is broken becuase HP has poor design. I need to get this fixed but it seems I cant contact HP other than on this message board because it is out of warranty and I have to pay to call them! HP needs to do a better job standing behind their products, this is likely the last time I get an HP.

A:Broken Hinge on HP ENvy

@Mikesbike

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

My HP Envy 17 recently started popping the back left hinge cover. The hinge is broken off of the PLASTIC piece it screws in to and a bunch of small plastic pieces came out of the cover. This laptop has been extremely taken care of there's no reason for it to break other than a faulty design. Ofcourse this had to happen right after my warranty ran out.  I'm very dissapointed as this is an expensive laptop that shouldn't have these design flaws! 

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RELEVANCY SCORE 78.8

I  just came across this topic. My HP Envy m6-1184ca, purchased November 7, 2012, also has a broken hinge. It broke in normal use a couple of months after the warranty expired. I was quoted $300 for the repair, roughly 50% of the purchase price. With no relief forthcoming I declined the repair and have been using it by propping the screen against several books. I look to HP to repair to computer at minimum or no cost to me.      











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A:HP Envy M6 Broken hinge

I'm happy to report the matter has been quickly and favorably resolved. HP will repair my long suffering Envy M6 at its cost. Many thanks to danny, jeff and dominique. GW

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RELEVANCY SCORE 78.8

Both hinges on my HP Envy m6 have broken. The computer is about 5 months out of warranty. I am very disappointed in the quality of this product. The hinges should never break down in such a short time.   Reading through the many posts on this hinge problem I think HP should have a recall on all the defective hinges and make things right.











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A:HP Envy m6 Broken hinge

Great news HP ROCKS, I received an email from JeffHelp. He arranged for someone from customer support to phone me about the broken hinges on my computer.  The very next day HP sent me a box to ship my computer to there service department. Two day later my computer was on it way back to me fully repaired free of charge. Now that's fantastic service and second to none. That's product support. Thanks HP.     

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RELEVANCY SCORE 78.8

I have the same broken left Hinge problem which lots of Hp Users Had and I never dropped my laptop and always be a carefull user.  I am using my laptop since 5 months in this condition becuase I am scared that I will never find a trustfull service or a fully resolved repairing procedure. I am scared that someone will open the case and just put some glue in the hinge with an attitude of '''hey next time you should not dropp your laptop if you love it so much. ''' and they will charge me extreame amount of money.I will appriciate a lot if someone can help me or give suggestions.

A:Hp Envy 17 Broken Hinge

Sorry I was just trying to add my comment on this subject but turns out I posted a new subject.You can delete my new subject or add me on this subject as wellthanks a lothttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-Hinge-of-an-HP-Envy-17-Not...

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RELEVANCY SCORE 78.8

Sadly, I've also joined the ranks of the HP broken hinge crowd. I purchased a refurbished HP ENVY Sleekbook 6-1014nr. At that time I had litttle hesitation with the purchase due to what I thought was a great reputation for HP laptops. This laptop was handled with care and with pride. It was a great little machine, puchased to support my school classes. Of course a while after the 90 day warranty was up the first hinge popped loose. Handling the laptop thereafter with kids gloves unfortunately didnt prevent the remaining hinge from seperating as well. Some internet research quickly revealed that this is a widespread HP design defect and is very common in HP laptops. Shame on me for doing my due diligence prior to my purchase. The laptop now functions solely as a desktop with the screen propped up against the wall. It is far too fragile to consider even closing the screen and using it in the intended manner. I do think the machine is a great little laptop aside from this major design issue and with school now back in session I'm open to suggestions. Any recommendations on a cheap and effective repair?

A:HP Envy broken hinge

@snader

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

Hello, my HP Envy m6 left hinge recently broke. I have not dropped it, and always keep it in a temperature controlled environment. I am very worried because I have not done anything to cause this and every time I open the device it creaks. I have not been using it very much until a solution is found to fix it. I am worried it has something to do with the battery recall of overheating batteries even though it says mine is not eligible, I just wonder if it hasn't been identified yet. Thanks.

A:Envy M6 broken hinge

@M6envy

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 78.8

I have an hp envy m6 bought in 2012, after about a year of use I opened it one day and the right hinge get just completely snapped! I've see many other posts about this specific model with the same problems is there anything hp can do?

A:Hp envy m6 hinge broken!

@Kennagauer

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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RELEVANCY SCORE 78.8

I am having an issure with the corner of the base of the laptop seperating near the bottom left of the screen (near the hinge). When the laptop is opened, the piece pop apart. When I try to snap them back together, they pop back apart as soon as I let go. I have been looking on the forum and it seems that this was a common problem. I am concerned because I do not want it to break as it was not a cheap laptop. Can anybody help with this issue?

A:HP ENVY 17" Left Hinge

Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

I have this HP Envy m6-n113dx i purchased this notebook on November 2015.  The problem my laptop hinge left side.  No falls, drops, or damage. Everything works fine except for this hinge .I do know that my pc is out of warrenty, however this is a common manufactor issue. When i check that my warranty expire last month ago april 20 2016. I would like for my notebook to be repaired so please hp help me.

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RELEVANCY SCORE 78.8

I bought my HP Envy 360 at the beginning of fall semester this year (August 2016) and I opened it up this morning (October 30, 2016)  only to find the hinge popped out of place, the screen splitting from the back, and a screw breaking loose from the inside. I can't close my laptop now and I have no idea what to do to fix this, and a quick search found that this was a common problem in Envy models. My laptop is still under warranty, but how do I get this fixed? I have a lot of papers and school work due and a working laptop is a necessity right now. Please help!

A:HP Envy 360 hinge break

@TDCloud

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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RELEVANCY SCORE 78.8

Hello. I have owned my HP ENVY m6 laptop for over 2 years now so obviously my warranty has expired. About 2 months ago or so, I noticed that the right hinge on my laptop was raised so I inspected it and then pushed it down. This has continued every time I close the laptop with me pushing down the hinge. The plastic covering for the monitor also bends every time I close the laptop. These issues seemed to be fairly minor at the time. Tonight, on 9/12/15, when i went to close the laptop, the hinge completely gave way, broke off, and collapsed. The left side seems to still be intact. I have noticed that on the inside of the bottom right corner of the monitor, a metal piece has been separated from the other side of the monitor. I suspect that this metal piece is what has more or less held the hinge in place for the 2+ months that it has been broken. In other words, when the metal piece gave way, so too did the already broken hinge. The HP ENVY m6 laptop still seems to be in working order other than the broken hinge. Though this means that I cannot bring it anywhere at present. The ability to transport my laptop is very important to me as I am currently in college and I take much of my notes on my laptop I was wondering if there is anyway to have technical support on my laptop? I have noticed that broken hinges are a very common issue with the HP ENVY m6 (possibly a manufacturing error) and would like to see it resolved as soon as possible. Thank you
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A:HP ENVY m6 Broken Hinge

@Bivin66?
@Chiv35?
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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RELEVANCY SCORE 78.8

Hi,I purchased a Envy m6 in 2013 (now out of warranty). Approximately 1 year ago I noticed the plastic hinges would make a slight noise when opening the screen to 90degrees. I soon noticed the right plastic hinge was cracked and when open the black screen surround would be separating from the silver outside cover. After time it had progessed to separating the screen approximately 1-2cm. I have never dropped or damaged this laptop, and has had very minimal use over the last 3 years. I used to be able to click the screen back together when closing the lid quite easily. As of today it is very difficult to push the screen back together when closed.I have seen many posts on the internet about this problem. Does hp fix this problem? This laptop doesnt even leave the computer desk. Hardly gets used, maybe a handful of times a month for no more than 1hour at a time. I have been unable to use my laptop since November because I'm scared of the screen breaking.

A:Envy m6 screen/hinge

@kymberlym

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

I too now have a broken hinge.  I am very careful with everything I own, and am very disappointed in HP and the broken hinge. My computer was purchased August 2014, and rarely leaves my desk.  I rarely close the top, and I don't know what to do next. It was not a cheap computer  at Best Buy and I would hope you will stand behind your prodcut. Thank you 

A:HP Envy m6 Broken hinge

If your pc is still covered by the 1yr factory warranty Or if you have any extended warranties with hp, there would be no charges to get the hinges replaced, as there are no charges for normal wear/tear issues.please call HP via 1800-474-6836 for further support.




Although I work for HP Inc -The views and opinions I post here are of my own.If my post helped you out, give me the Thumbs up, i deserve #HPExpertDay

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RELEVANCY SCORE 78.8

Recently, the left hinge has become loose on my HP Envy after having it for over a year and a half with no issues. While my warranty has expired, I have discovereed that this is a common manufacterer's issue for this product, so I was wondering what options HP offered for this problem since it is not the fault of the customer.

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RELEVANCY SCORE 78.8

I have a problem with broken hinge on my HP Envy. Any advice to who and how should I send it for repair?In DC at the moment.

A:Broken hinge on HP Envy

@BBlues75

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 78.8

I've read in the forum that someone got their laptop repaired at NO COST?? Even after lapse of warranty? Wow, what did you do to convince HP to do this? I have sent several requests and complaints and a HP rep phoned to ask about it then told me to pay $300.00 for the repair. I do believe a substandard quality back cover which undoubtedly costs very cheaply to make is a good trade of for keeping customers. But it seems HP is more concerned about making money once and not considering about after sales and follow up sales. They certainly lost me and I was considering buying the Spectre but not anymore. BTW I checked an online supplier for the back cover and it sells for $35.00 from China but I prefer to do the repairs myself.

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