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IE11 won't install on Windows 7 64bit Machine, Error 9C59

Q: IE11 won't install on Windows 7 64bit Machine, Error 9C59


Seen some very helpful posts on here whilst trying to resolve my issue mentioned above, so thought I'd join up and see if anybody could advise on my issue.

Trying to install IE11 on a Windows 7 64bit machine with SP1 installed.

Machine previously had IE8, went to IE11 direct download from the website, which resulted in an error saying it had failed to install.
Tried performing the update from Windows Update, on system restart the machine had IE10 installed with the error "9C59", having researched this error code it seems it's not very informative.

Microsofts suggestion for this code was to uninstall IE9 and try again.
I uninstalled IE10, tried again, and then uninstalled IE9, tried again, same result each time.

I then ensured all Pre-Requisite updates had been installed by manually checking each one from microsofts website, then repeated the installation attempt, no luck.

Ran the SUR tool, which seems to indicate no issues.
Then SFC, which has highlighted a few errors.

I've attached the CheckSUR.log, CheckSUR.persist.log and the SFC details from the CBS.log.

Hopefully somebody has some pointers into how this issue can be resolved.

Thanks in advance, your time and expertises are greatly appreciated.

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A: IE11 won't install on Windows 7 64bit Machine, Error 9C59

I'm no expert so wont try to read logs but Googling this as "ie11 install error 9c59" I would say you need to ensure two things. That you've done an Elevated Disk Cleanup (Tutorial Step 6 HERE) and ensure that your system is otherwise fully up to date. IE11 wont install until SP1 is installed and you haven't mentioned that. Is your system totally up to date otherwise?

SP1 installs easier if you disable any antivirus during the process.

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I am having an issue that it looks like many other have run into trying to upgrade from IE8/9 to 10 or 11. Other Windows Updates go through fine but anytime I try to install IE 10 or 11 via Windows Update or from the offline installer it fails with the error 9C59.

A little backstory on this in case it helps.... We have a VDI environment so this is on our gold image. Months back we updated IE8 to IE9 but found that we were having compatibility issues with an internal web app and had to downgrade back to IE8 (via uninstalling the IE9 installed update). It appears that I can still re-install IE9 but anything beyond that fails with the info above.

I've tried many of the suggestions out there such as reinstalling the readiness tool, resetting windows update agent, etc but no luck so far. The interesting thing that I found is if i start fresh with this update again (so i start with IE8) , the "turn windows features on / off" shows IE 8 as an option to toggle on/off. However after I try the IE11 install and it fails, i still have IE 8 installed but the "windows features on/ off" window shows IE11...so its almost like it ALMOST gets there and fails.

Either way, if theres any help someone could have for this I'd greatly appreciate it! i'm happy to try and scans / logs that might help

thank you


A:Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Read other 9 answers

I am working on a computer for a small business owner who needs to have IE11 browser for a particular application. I have been unsuccessful in updating her system from IE9. When trying to update I get error code 9C59.

I ran SFC and CHKDSK, but nothing seems to be wrong. I checked with MS's tech site and the system seems to have all the necessary updates to be able to install IE11. I scanned for viruses using MBAM and HitmanPro and only a few bits of adware and a PUPs. Nothing major.

I tried System Update Readiness Tool but it didn't seem to work.

Any advice on how to successfully install IE11?

A:Not able to install IE11 Error code 9C59

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I've read through a ton of forums and blog posts on this error, but still cannot get it to install. Have tried Windows update, which results in the 9C59 error, as well as the offline installer, which fails and puts a useless troubleshooting shortcut on the desktop.

SFC completes fine, CheckSUR also completes without error.

My CBS folder is huge. Compressed it's 95MB. The CBS.log file is 140MB. This seems very large, probably not normal. Regardless, I've uploaded the zip to my Dropbox for now. Please let me know how I can shrink it to attach normally.


Thanks in advance!


A:Cannot install IE11. Error 9C59. Win7 Pro x64


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Hi forums,

I'm having issues updating my Windows Pro x64 laptop to IE 11. Windows update give error code 9C59 and the offline installer also fails. Any help would be appreciated. Attached are my logs.

A:IE11 Install Failure. Error 9C59

See this thread. It has been asked many times on this forum.

Read other 9 answers

Hi everybody, how are you?
I finished disinfecting an Acer laptop running Windows 7 64-bit but still need some help.
I cannot update to IE11.  I keep getting the error code 9C59 in Windows Update.  I reverted even back to IE8 - no luck!
Please help!!!  

A:Windows Update Error Code 9C59 (IE11)

Go here and make sure you have every update listed.

Read other 11 answers

WIndows Update - again :-(
WIndows 7 Ultimate X64 on HP Envy DV6!!. Ive been installing Win 7 for the last couple of days (!). Nearly at the end with all updates OK except IE11

Windows update dies with error 9C59 so I tried a standalone install of IE11.
The IE11 Log all looks OK except
00:04.384: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
I looked and a file with that name is present in the directory
04:28.821: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036

I ran SFC /scannow and it reported no errors
I've tried the SURT but SUR.log reports no errors

I ran windows update again (same result) for the CBS log (Attachment 331674) It reports a number of KBs missing but when I try to install them windows says they are already installed. COnfused, I give up!!

I would prefer to have a clean install before putting an image in the bank so are there any suggestions as to what I can to to get IE to install.

Thanks in advanceploCBS file Ive give up. Best I managed was 30% before

PS after a lot of attempts at uploading the CBS file. Best I managed was 30% of a 6MB zip! Sorry.

A:Windows Update fails with error 9C59 on IE11

Pleasepost the C:aWindows\Windowsupdate.log and C:\Windows\IE11_main.log files

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Hi all,
I have upgraded all the other Windows Update for Windows 7.

I uninstalled my IE 9 following the suggestion at https://support.microsoft.com/en-us/kb/2872074 .

I have also updated the Intel HD 4000 graphic card driver.

I have also followed the suggestions in FIX Error Code 9C59: Internet Explorer Installation failed (IE10, IE11) - wintips.org - Windows Tips & How-tos . This includes deleting the folder at C:\Windows\SoftwareDistribution .

I have tried to install the IE11 through both "Windows Update" and through using the IE11 offline installer.

I have also downloaded and ran the System Update Readiness tool (DISM).

However, the same 9C59 Error appears whenever I tried to install

Computer: Fujitsu SH 572
Error: 9C59

Since the CBS files are ridiculously huge I have uploaded them to dropbox:https://www.dropbox.com/sh/f8g8wl5m8...BvrClgT_a?dl=0. I have also attached the IE11_main.log file for reference. Thanks loads

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I am working on an HP EliteDesk 800 G2 SFF that was ordered with a downgrade from Win10 Pro to Win7 Pro (64-bit) instead.  It's got an i5-6500 processor and 8GB of RAM.
It came with good, old IE8.  Every attempt I've made to upgrade to IE11 fails and the latest via Windows Update provided me with the code noted in the subject and says "Windows Update encountered an unknown error."
I'm wondering if this particular error code, or situation, rings a bell with anyone and if they may be able to offer guidance.

A:IE11 install fails with Code 9C59

Are the prerequisite updates installed on the computer? Did you try installing the standalone IE11 exe?
If the computer has the prerequisite updates then see if the Windows Update Readiness Tool helps. 

Read other 8 answers

IE11 install failed with the common 9C59 error.
Microsoft suggests this can be because of IE9 still being installed.
As directed, I viewed IE9 installed updates and tried to uninstall.
There were 11 language pack entries and one for IE9 itself.
Managed to uninstall 10 language packs but final one (spain - es) failed, as did unistall of IE9 entry.
Tried to repair by reinstalling IE9 from download but failed because it claimed a newer version was installed.
Tried the package uninstall directly from the elevated window but this failed 0x80073701 referenced assembly could not be found.
Ran SUR and this gives 30 'CSI Missing Deployment Key' errors seemingly related to the language pack.
(Also ran sfc - there were no integrity violations found)

Have tried to figure out how to fix the missing keys from info online but it's a bit hard from a starting knowledge of 0, and looks a bit tricky.

So please can anyone help?

I have attached SUR log (the whole of the CBS dir is far too big to attach, even zipped).


A:IE11 install fails 9C59, can't unistall IE9 due to errors in SUR log

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Read other 6 answers

I can't update to IE11 from IE9
Error 9C59
Enclosed CBS splitted file
Window 7 pro
Intel i 7-3820
Motherb Asus P9X79 pro
Memori 8 Gb Corsair
Disk n. 3 raid5 1Tb ST1000 DM003
Nvidia geforce GTS450
Thank you for help

A:Can't update to IE11 9C59 error

Your Zip files appear to be broken - how did you create them?

You cannot simply split files.

You need to copy the entire CBS folder to your desktop, then remove the older CBSPersist files, compress the rest and upload the compressed file without changing it in any way.

Read other 9 answers

Windows update for IE10 on Windows 7 64bit fails continuously with error code 9c59. I tried the stand alone updater with the same results. All other windows updates complete successfully, it's just IE10 that continually fails.

Don't know if this is related but I do have problems with IE8 (current browser). After a while, an open IE window will become non responsive and can't be closed out. I have to use task manager to close it down. I have sent off the reports to MS, but no solution has appeared.

I've attached the cbs file. Let me know what else I can do. Thanks.

A:Windows update for IE10 on win7 64bit fails with error code 9c59

There are no significant file errors in either SFC or CheckSUR logs.

In these cases, it has sometimes been a solution to uninstall IE9, reboot a couple of times, and then reinstall IE9 again, before installing IE10 successfully.
It's worth a try

Read other 5 answers

Been trying to update my IE from 10 to 11, but I haven't succeed.
I've already tried the Microsoft's stuff 'bout downloading the installer there, the required items... But it didn't work.
What should I do?

A:Error 9C59 when installing IE11 Win7 x64

Hi lollapasion, welcome to 7F!

The first thing you need to do is make sure you have all of the prerequisite Windows Updates: http://Prerequisite updates for Internet Explorer 11 | support.microsoft.com/kb/2847882

Use this tutorial: Windows Update - View Update History Details to get to and check, but, in step #2 instead of clicking on "View Update History" go to the bottom and click on "Installed Updates", then check the prerequisite"s against what you have installed. If any are missing install them and see if you can then install IE11.

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I have a Win 7 Ultimate x64 SP1 machine. AMD dual core processor 2.4GHz and 4GB ram.
I already had IE11 on my machine for a couple of years (via normal updates). But it always ran kind of slow and clunky. My idea was to uninstall it in order to reinstall it again. That is when I discovered I couldn't install it again. I kept on getting the dreaded error code 9C59.

About a month ago I fixed this same issue on another machine (my wife's). However, her machine never had IE11, it only had IE10. For her machine I had to uninstall all IE updates and revert back to IE8. I ran some sfc scans and the SURT. I was then able to do a manual offline update to IE11. It worked for her machine. Then I noticed her IE11 ran much smoother than my IE11.

So anyways, I uninstalled IE11 and it reverted back to IE10. I tried to reinstall it but it failed. I tried to manually install all of the prerequisite updates for Win 7 x64. It said I either already had the updates or they were not needed. The install still did not work. I then uninstalled IE10 and IE9. So now I am back to the original IE8. I again tried sfc scan and SURT several times, but IE11 still does not install.

I know that every machine is different, and the causes for error code 9C59 are different almost every time. I was able to fix it on my wife's machine, but I have tried everything for my machine and it still does not work. Can you please help me with this. I need IE11 for both work and school reasons, so it is important t... Read more

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I am and have had the problems with updating IE9 to IE10 and now IE9 to IE11.
Upon failure to upgrade I get the error code 9c59.
Any thoughts?

W7x64 sp1

A:Error code 9c59 when updating from IE9 to IE11

Kayoo mate osme system specs would be really helpful but take a look at this answer from bassfisher Can not update to Internet Explorer 10 and 11, Error Code 9C59 in Windows Update - Sysnative Forums

For system specs System Info - See Your System Specs - please

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We've been trying to upgrade the browser on a Windows 7 - 32bit machine for some time now.

After running through and making sure that all of the updates were in line, we tried to run the IE 11 upgrade first through Windows Update and even through the standalone version from MS.

Both have failed to install. I've reviewed the posting instructions and We've run the sfc /scannow without any errors and also ran the SURT.

I'm placing the log link here to a dropbox since the file is quite large zipped up. The link will expire in 7 days.

Thank you for your help in advance!!


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It fails if I try and update IE11 from microsoft.com directly or do it through windows update.

This is a new build, with a fresh install of win7, the current IE is 8.

Any ideas!?

EDIT: I feel I should mention that I don't want to actually use IE11, it's just that windows update keeps automatically trying to install it and fails, every single day, time and time again.

A:IE11 update fails with 'Code 9C59' error.

I should also add that I have done both the SURT and SFC scan.

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I believe you are on the right track when saying to marvinnash33 that the Error 9c59 problem is a missing WinSXS IE9 assembly.
Cannot update to IE10 (or 11) Code 9C59
I tried to uninstall IE9 and return to the default IE8 included with Windows 7. Cleaning out temp files lost the original IE9 Install folders, so I used a MS-FIXIT utility named MicrosoftFixit.ProgramInstallUninstall.MATSKB.Run.EXE

That MS-FIXIT fails on the IE9 uninstall with the SAME errors reported in the DISM Log and IE##_MAIN Log as found with the IE update/install failure.

DISM.Log error

2014-04-17 23:21:54, Info DISM DISM Package Manager: PID=4976 Error in operation: (null) (CBS HRESULT=0x800736b3) - CCbsConUIHandler::Error <-------BAM!!!!!! ERROR 0x800736b3 = "The referenced assembly is not installed on your system."
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800736b3)
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x800736b3)
2014-04-17 23:21:54, Info DISM DISM Package Manager: PID=4976 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800736b3)

The DISM Package Manager ch... Read more

A:IE9 IE10 IE11 Update Error 9C59 & Kernel-EventTracing/Admin EventID 2

Let's have a look at your CBS folder and WU data.

Please follow the Windows Update Posting Instructions and post the requested data - also upload the C:\Windows\windowsupdate.log file

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I have run Bitdefender Antivirus scan with updated virus definitions.
I have run Malwarebytes with updated virus definitions.

I have run the System Update Readiness Tool. It ran to completion with no errors. It didn't create a file called CheckSur.log. I have searched the entire drive and I looked in:

I have run:
sfc /scannow

I have run a Win7 Update in place.
I have updated all MS updates except for IE11.

The Windows update error I am getting is:
Code 9C59

I have attached the CBS.log to this post.
I have run this BAT file to search for errors. Nothing showed.

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt
start Notepad %userprofile%\Desktop\sfcdetails.txt
DEL %windir%\Logs\CBS\CBS.log
I have run MicrosoftFixit.wu.Run.exe, Rebooted and tried Windows Update again.

I have run this bat file before the last Windows Update:

@echo on
msiexec /unregister
msiexec /regserver
net stop bits
net stop WuAuServ
net stop appidsvc
net stop cryptsvc
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Set i=1
If exist "C:\WINDOWS\SoftwareDistribution.old_%i%" (
set /A i=i+1
goto again)
Set x=%i%
ren C:\WINDOWS\SoftwareDistribution SoftwareDistribution.old_%x%
Set i=1
If exist "%systemroot%\system32\catroot2 catroot2.old_%i%" (
set /A i=i+1
goto again2)
Set x=%i%
Ren %systemroot%\system32\catroot2 catroot2.ol... Read more

A:Windows update failed Code 9C59 installing IE11

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data
If the file is too large (8MBcompressed), remove the older CBSPersist cab files until the final file isbelow the limit - you can always post them separately after zipping them. (theforum doesn't allow the upload of bare CAB files, for a number of reasons)

Read other 9 answers


I have been experiencing a 9C59 error when trying to update to IE10 on this PC. I have followed all of the troubleshooting advice available from Microsoft, ensuring all pre-requisites are installed etc.

I have attached three CBS.zip files here for evaluation (sorry had to split them to upload) and would greatly appreciate any help you can give on this issue.


A:Error 9C59 when using Windows Update to install IE10

The only significant error I can find in the CBS log is

2013-04-23 09:48:08, Info CBS Failed to find file: amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_fc18c9909e077b72\jscript.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info CBS Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info CSI [email protected]/4/23:08:48:08.190 CSI Transaction @0x12ab130 destroyed
2013-04-23 09:48:08, Error CBS Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info CBS Perf: Stage chain complete.
Please run the following command, and post the results.

DIR C:\Windows\jscript.dll /S

What Anti-Virus are you using?

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I have a new high spec MacBook Pro with VM Ware Fusion Pro Windows 7 Pro virtual machine.
It seems to work however I cannot upgrade from Windows IE 10 to 11. I get error code 9C59. I have tried updating from Windows update and freestanding update downloaded from MS.
I am not able to use a Certificate for specific websites though the certificate has been renewed and checked. It returns error 403.7 when I go to the web sites. It works if I reset the ie10 to default browser settings but then if I change to a new tab or open a new window it does not work!

I have followed the instructions for Windows update Instructions and ran the SURT (which only took a few minutes and returned a message "did not find any integrity violations") and the SFC scan. I have tried attaching a zipped copy of the scan log but it is 250 Mb and too large to upload. I have attached a screen print of the install error message.

This is my first thread and I hope that I have provided enough information. The limit for the upload is 8 MB - my log file is 250MB - am I saving the wrong file? I have put the zip file in my public dropbox with the link https://www.dropbox.com/s/z72xc2ci483e88i/CBS.zip


A:Can't install ie 11 - error code 9C59 on MacBook Pro windows partition

Hello G10Egg,

Sorry to hear you can't install IE 11.

I've got a few steps for you to try, which should resolve this issue and allow you to install the latest version of IE.

Troubleshooting a failed installation of Internet Explorer 11
Prerequisite updates for Internet Explorer 11
Use the System File Checker tool to repair missing or corrupted system files

If the above suggestions don't help, please do let me know.

Thank you,

Read other 8 answers

When updating windows following errors occur:

Already tried to
Fixit by microsoft
Option three on Windows Update - Reset

Didn't help: windows 7 still not updating.

Found this Window Update failing error code 800736B3. This solved one of my errors. But cannot find ewgaa.zip.

Will start with Windows Update Posting Instructions.

CBS: http://www.speedyshare.com/JSMVC/CBS.zip

Thanks for you help, Jan (Netherlands)

A:Multi error updating win 7 home 64bit: 800736B3 + 9C59

CBS zipped is 16 mb: to large to upload on this forum. You can find it here:


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Hi, folks
for some time my windows 7 x64 professional is trying to update itself with IE 10 and 11 but everytime ends up with an error 9C59. I tried everything with Microsoft fixit, System update readiness tool & system repair with no success because the system tryed many times, persistently to install the updates and ended with disk checking for errors and no results at all. Also, last week I had a problem with the installation of my KAV 2014 (Kaspersky) which is by the way licenced - it said that there was a problem with licence, corrupt one and by advice of a friend I tried to reinstall the program but it ended with a message - you already have another installation on the computer. So, I tried to uninstall it first and to reinstall again but allthough I don't have the application now in program files it says me that I cannot install the program cause I allready have it installed. I don't understand. Please, help !
here is the CBS file from this computer !

A:Windows 7 trying to install IE 10 & 11 by Windows update, error 9C59

A common problem with AV. An AV is scattered throughout the computer. To remove try the removal tool
Service articles
Start by making a System Restore point just in case.

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I got a Dell XPS 8910 with the i7-6700k which comes with Windows 10 installed.
I would like to install windows 7 any with any X32 or X64 bit.

What I did is installed windows 7 ultimate with X64 bit.
The problem I got was during the installation there is no keyboard and there is no mouse working !! and I solve the problem as following :

1- If you have bootable windows 7 usb drive JUMB THIS STEP.
OR You have to make bootable windows 7 usb drive. ( any version you like ).
to do that have windows 7 ISO file and use powerISO software (PowerISO - Create, Burn, Mount, Edit, Compress, Encrypt, Split, Extract ISO file, ISO/BIN converter, Virtual Drive) to make one.
google the internet for this method or any other method to make one.

2 - download Windows 7* USB 3.0 Creator Utility for the windows you are using now (Download Windows 7* USB 3.0 Creator Utility)

3 - plug the bootable windows 7 usb drive in your PC and run the Windows 7 USB 3.0 Creator Utility as administrator.

4 - when the utility start, choose the USB drive path (bootable windows 7 usb drive) and click on creat Image.
when it done. that all !

Take the bootable windows 7 usb drive and use it with Dell XPS 8910 to install windows 7 from usb port as usual.
This method work for me after week of pain , Now I have installed windows 7 ultimate on Dell XPS 8910 instead of windows 10 and the problem was no keyboard or mouse working during the installation of windows 7 but after these steps everythin... Read more

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I am having issues to update from IE10 to IE11. Also cannot install updates KB3003057 or anyones which this one supersedes such as KB2987107, KB2977629, etc for months.

I have run the CheckSur and sfc for a few times already and the latest one does not seem to have lots of errors. Also ran the DISM scanhealth and returned with no errors.

The CBS log attached below. Thanks in advance.

A:Cannot update from IE10 to IE11 with 9c59

You have some quite serious errors in the CheckSUR results...

Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18217_en-us_857fa059e0060cdc
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18217_none_1751a4c567d1981f
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18203_none_b52f2f65c4a146e5
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18217_zh-tw_e902481dc498c35e

Unfortunately, 'Missing Winning Component Key' problems are a little beyond my skillset so I'm going to have to ask for assistance.

Don't run away.

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I cannot install ie 8 to ie 11 in my PC which is win7 pro 32 bit . I tried to download the offline installer or run windows update and get a 9c59 error. I have run surt and found two errors but I have no idea how to solve. Can anyone give me a hand to solve. Thank you.

A:Cannot install IE 11 error 9c59

You don't have I.E. 8 which should of been installed with Windows 7.

Where did you get your media for installing Windows 7 Ultimate?

Completing this tutorial by Brink might give us some answers.

Please complete and post results here.

Windows Genuine and Activation Issue Posting Instructions

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Hi! I have Windows7 SP1 and i want to insall IE11 ( it is necessary for reserve Win10), but I could not it. When it install with Windows Update Center I get 9C59 error. I tried to solve the problem itself, but i couldn't do it.
P.S. I am so-so in Engish, and I use translator.

A:IE 11 install error 9C59

Install IE 11 from the offline downloader instead:

Download Internet Explorer 11 (Offline installer) - Internet Explorer

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I have been having this error for quite some time now and have been reading forums about the issue all over the internet. I can't seem to find what I am looking for or what I am reading for a solution is "over my head" so I thought I would post a topic about it. Here is a copy of my IE11_main.log. There errors are the same each time I try to update to IE11. Should also note that myself and two others out of 270 users/machines can't get IE11 at my work. I am not sure they are having the same issue/error as me though.

Thank you for any and all help, Rob

copy of IE11_main.log


00:00.000: Started: 2014/10/16 (Y/M/D) 16:24:33.624 (local)

00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)

00:00.000: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x86-en-us.exe" /WSUS

00:00.000: INFO: Setup installer for Internet Explorer: 11.0.9600.16428

00:00.016: INFO: Previous version of Internet Explorer: 10.0.9200.17088

00:00.016: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0..
00:00.016: INFO: ...and

00:00.016: INFO: Maximum version on which to run IEAK branding is:

00:00.016: INFO: iexplore.exe version check success. Install can proceed.

00:00.016: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)

00:00.016: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"

00:00.0... Read more

A:9C59 error when trying to update/install IE 11

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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I really hope you can help me. I can't install internet explorer 10 or 11 from windows update. It comes with "update failured code 9C59.I have tried to fix it with windows fixit and other things, but nothing helps.

I have also tried to make sfc scan but nothing helps.

I have attached CBS log.

Regards Carsten

A:Can't install IE 10 or 11 from win update, error 9C59

Your CBS.log shows the following major errors -

Line 15195: 2014-03-24 18:37:49, Error CSI 00000025 (F) STATUS_OBJECT_NAME_NOT_FOUND #269309# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = 0, handle = {provider=NULL, handle=0}, da = (FILE_GENERIC_READ), oa = @0x24fe6c0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[163]"\??\C:\Windows\TEMP\28BC7154-2EFC-4038-851B-86DBAC5D4236\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20562_none_bca1460078651bd3.manifest"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x24fe740, as = (null), fa = (FILE_ATTRIBUTE_NORMAL), sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
Line 15197: 2014-03-24 18:37:49, Error CSI [email protected]/3/24:17:37:49.429 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
Line 15199: 2014-03-24 18:37:50, Error CSI 00000027 (F) STATUS_OBJECT_NAME_NOT_FOUND #269308# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::TransferFile(flags = (OpenForBackupIntent|0x00000200), op = [4]"Copy", odir = NULL, oname = [l:326{163}]"\??\C:\Windows\TEMP\... Read more

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I have been trying for days to install IE 11.  Three Microsoft help desk people could not accomplish the installation.  Support articles suggest uninstalling IE 9 which I cannot find.  Will uninstalling IE 10 help?  Are there hidden IE
9 files and updates?  Which are they?
Why is this such a common problem that remains unsolved?
Don't know what to do except pay a ransom to have IE 11 installed.  Please make a suggestion that will work.

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I am new to this forum and am trying to solve this problem. I have performed multiple searches but have not had any luck trying any of the solutions offered. Any help is highly appreciated!

A:Windows 7 95C9 error, trying to install IE11

Quote: Originally Posted by kkop123


I am new to this forum and am trying to solve this problem. I have performed multiple searches but have not had any luck trying any of the solutions offered. Any help is highly appreciated!

Hello KKOP and welcome to Seven Forums. To help us help you could you please fill out all of your system specs?
You say you tried a few solutions to no avail could you please give us a brief description of what solutions you have tried?

Have a look here and follow the steps lined out by Microsoft for update errors.

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Have tried numerours attempts to install IE10, but keep getting same error. All other installs and updates seem to be ok. I have run the Readiness Tool, the SFC Scan and provided the Windows update error codes. The event logs is as follows:
-Provider[ Name] Microsoft-Windows-WindowsUpdateClient[ Guid] {945A8954-C147-4ACD-923F-40C45405A658}
EventID20Version0Level2Task1Opcode13Keywords0x8000000000000028-TimeCreated[ SystemTime] 2014-02-05T02:52:59.381481900Z
EventRecordID1158681Correlation-Execution[ ProcessID] 1224[ ThreadID] 9116
ChannelSystemComputerharrysterling1-Security[ UserID] S-1-5-18

errorCode0x80070643updateTitleInternet Explorer 10 for Windows 7 for x64-based SystemsupdateGuid{5F84379F-7C14-472F-B560-62A0CDEC6F31}updateRevisionNumber204

I will appreciate any assistance you can provide.

A:Cannot Install IE 10 update - Error Code 9C59

I suspect that part of your problem is due to strange time-shifts that appear in your CBS log.

Also, you have a large number of filters present - this may be overloading your system.

What AV's are currently installed - and what other AV's have ever been installed?

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I've installed Windows 7 64 bit home premium new on my laptop after it had a virus.
All updates worked fine except IE 10.

Here are the log file. Can you help me please?
I've installed Windows6.1-KB947821-v28-x64 already two times.
I've tried already to install the IE 10 like 5 times.

I'm getting always the error 9C59.

Error Code from the eventmanager: 0x80070643

Do you need more informations?
I don't wanna start again.

Thanks Akkalla

A:Cannot install IE10 Update - Error 9C59

There are a number of errors in the CBS log, although both SFC and CheckSUR are clear...

2013-09-12 00:49:57, Info CBS Read out cached package applicability for package: Package_for_KB2870699~31bf3856ad364e35~amd64~~, ApplicableState: 112, CurrentState:112
2013-09-12 00:49:57, Info CBS Session: 30322497_1025413020 initialized by client WindowsUpdateAgent.
2013-09-12 00:49:57, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-09-12 00:49:57, Info CBS Read out cached package applicability for package: Package_for_KB2660075~31bf3856ad364e35~amd64~~, ApplicableState: 112, CurrentState:112
2013-09-12 00:49:57, Info CBS Session: 30322497_1028533022 initialized by client WindowsUpdateAgent.
2013-09-12 00:49:57, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-09-12 00:49:58, Info CBS Read out cached package applicability for package: Package_for_KB2604115~31bf3856ad364e35~amd64~~, ApplicableState: 112, CurrentState:112
2013-09-12 00:49:58, Info CBS Session: 30322497_1035709027 initialized by client WindowsUpdateAgent.
2013-09-12 00:49:58, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-09-12 00:50:00, Info CBS Read o... Read more

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Hello, I hope someone can help.

I can't install Internet Explorer 11. Windows Update goes through the installation, and then fails with a "Code 9C59" error. Been fighting this for weeks, tried the update nearly a dozen times, still fails.

I have run SURT several times, and it seems to complete normally, but it hasn't fixed the problem. Just ran it again this evening, as instructed in the "Windows Update Posting Instructions".

Then ran 'sfc /scannow' as instructed (this is probably the 5th time I've run it). It completes with a message that it found some corrupted files but could not fix them.

Finally, ran the IE11 update again, which failed again , and grabbed a screen shot.

The screen shot of the update error is attached. I also tried to attach the Zip'ed CBS logs, but the upload failed: think it may be too big (it's 25 MB). Any suggestions on how to work around that?

Appreciate any help you can give me.

Roger H.

A:Cannot install IE 11 Update, Code 9C59 error

Hello rogerh2,

I'm sure Noel will be here to help in no time.

In that between you could run SFC /SCANNOW : Run in Command Prompt at Boot

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Running Windows 7 Home Premium on an Asus X53U Laptop. Windows build 6.1.7601. AMD c-60 Proc, 1.0 Ghz, 8.0GB Physical memory installed.

Can't get IE 11 to install, error code 9C59 after running SURT. The old error message was 9c47. Updates shows that IE10 is an optional update, if you attempt install it ends on 9C48. Likely because IE10 is already installed. (saw somewhere that is what the 48 code means in the error message).

Before reading this forum I read I should uninstall ie10. That was not good, got browser with no address bar and it was not in full screen. Ran system restore and found this forum.

Ran SURT KB947821, took 4.5 hours, no errors, no msgs just a long execution. Ran sfc /scannow as Administrator, ended with message "Windows Resource did not find any Integrity Violations.

I've attached to CBS zip files as I read system only accepted 8.0MB file size. My zip was 9.xMB so I split into two and will have to post second file. Sorry if I've done this wrong.

Not sure what I should do next.

A:IE 11 Update Won't Install Error Code 9C59

Second cbs zip file. Hope I didn't break a rule but wanted all required information to reach forum.

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I have tried to use Windows update to install IE10 (it was offered as an update).
Downloaded ok, but failed with error 9C59.
Followed instructions for manually installing all prerequisite for this update. Only one that failed was 2533623 (said it was not available for this environment).
Ran the SUR check. Shows some corrupted files that it was unable to fix. I have tried several times to upload the cbs.zip as instructed but it times out. Thanks for anything you can tell me. Environment is as stated in my profile, Win7 Pro SP on Intel Core 2 Duo.
(Edit I uploaded the Logs without the cabs, unfortunately as a .rar can you read that ok, sorry, miserably slow internet connection)

A:Error 9C59 While trying to install IE10 on Win7

You have a fair amount of corruption.

Seconds executed: 1205
Found 30 errors
CSI Manifest and S256H Do Not Match Total count: 8
CSI Manifest Failed Catalog Check Total count: 7
CSI Payload File Corrupt Total count: 1
CBS MUM Corrupt Total count: 3
CBS Catalog Corrupt Total count: 11

Unavailable repair files:
winsxs\manifests\amd64_f12193eb83447cb197449568ffee709f_31bf3856ad364e35_6.1.7600.16695_none_58... Read more

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Installed a new copy of windows Today - I believe I had this error before I installed a fresh copy as well.

Big changes made to the system:
Moved & Junctioned: "Program Files", "Program Files (x86)", "ProgramData", "Users" to another drive.

Here you can see the Error codes: 8007001, 9C59

A list of the updates failing. Below that a list of kb codes (Tried to standalone-install all the updates)

Due to a big a** cbs file I uploaded it to another source: CBS.zip

I will appreciate any help I can get!

A:Can't Install 18 updates - error 8007001, 9C59

Been searching google for ever, and right after I posted a thread here, I decided to make one last search. What do you know: Found the solution right away.

How to fix Windows Update error 80070011 | Vilkku.org

According to this website the reason for why windows failed to update is my junction.
It is still trying to put the files into the location specified by the registry, and does not follow the junction link I had sat up.

As you may have guessed the solution is to go into the registry and edit a few keys.
I am going to write up a little step-by-step guide to how I did it. Hopefully other people can find this solution. Keep in mind that this is basically a rip-off from the website above, and all credit goes to the original author.
Also fair warning: fiddling around in the registry can ruin your computer - Be cautious.

Open regedit (windowskey+r -> type: regedit)
Locate "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion"Double click Current version folder

Change all the keys with "C:\" in front to the drive where you have relocated your program files folder to.
In my case "C:\" is exchanged with "V:\"
Like so:

You can now install the remaining updates.
Once you're done, and have restarted you can choose if you want to revert the reg. keys to it's original state. I did.

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If I buy a 64bit PC MACHINE, X86 WINDOWS, CAN I :

Make 4 partitions, the below
Kubuntu 9.04 64bit full dvd version [when ready]
Kubuntu 9.04 32bit full dvd version [when ready] ????

A:64bit PC MACHINE, X86 WINDOWS,CAN I have 32bit & 64bit vista partitions

Yes, you should be able to do that, well that is if you know how to create a partiotion..


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This is on a friends Lenovo B520 running Windows Home Premium 64 bit.

I've found that this PC has been failing to install updates for some time now. It's still running IE9 - I can see previous failed attempts at installing IE10 and now it's failing to install IE11 in the Windows update control panel.

I've run the SURT and sfc /scannow

The CHECKSUR.log lists 127 corrupt MUM and Cat files but I'm unable to locate good versions of these to start attempting repairs. I've attached just the log files from the CBS folder as including the CABs meant the attachment was too large.

Thanks for any help you can give.


A:Windows update fails to install IE11, error 9C57

Here's the summary from the CheckSUR log...

Seconds executed: 4517
Found 254 errors
CBS MUM Corrupt Total count: 127
CBS Catalog Corrupt Total count: 127
Luckily, they all appear to relate to one update - or I'd have been reluctant to attempt anything short of a repair install.

The SFC results appear to have rolled off into the Persist files - please post the two latest CBSPersist files so I can take a look at them.

I'll post a fix for these file later (maybe tomorrow, though)

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I got a problem when installing Internet Explorer 10 using windows update on Windows 7 Home Premium 64 bit.

I already tried to find the missing files in the CheckSUR.log:

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-10-12 21:15

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Dutch~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-Dutch~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e3... Read more

A:Error code 9C59 when trying te install Internet Explorer 10

The CheckSUR file 'errors' are perfectly normal for a Windows 7 IE10 install.
The differences in the file size are simply due to the fact that the nl-nl installer doesn't contain all the possible language variant, while the larger one does.

What interesting is that you are still attempting to install IE at all, since it appears to be already installed.

Please run SFC /SCANNOW, and post the resulting CBS.log file.

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Hi. I am at the end of my tether with a failed IE11 update.
Medion Laptop, Core 2 Duo [email protected], 4GB RAM, Win 7 32-bit.
I have followed the MS knowledge base articles without success.

I have run SURT, which completed without incident or delay. SFC reports no integrity problems. All other updates are installed. It just seems to be IE11 that I have issue with.

IE8 is currently installed. CBS log files attached.
It would be great if you are able to assist.

Best regards. Ajay

A:Unable to install Internet Explorer 11 error code 9C59

I had to go back a bit to find what may be a relevant error...

Line 93075: 2014-06-21 14:08:03, Error CSI 0000050e (F) Unable to load manifest for component [ml:280{140},l:190{95}]"x86_microsoft-windows-rndis-usb-microport_31bf3856ad364e35_6.1.7601.22248_none_c7613eb2ca1fd2b2"[gle=0x80004005]
Line 93076: 2014-06-21 14:08:03, Error CSI [email protected]/6/21:13:08:03.117 (F) d:\w7rtm\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
Line 93078: 2014-06-21 14:08:04, Error CSI 00000510 (F) HRESULT_FROM_WIN32(14098) #1206536# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_EnumMissingFiles(Flags = 5, ppe = NULL)[gle=0x80073712]
Line 93079: 2014-06-21 14:08:04, Error CSI 00000511 (F) HRESULT_FROM_WIN32(14098) #1206535# from Windows::ServicingAPI::CCSITransaction_ICSITransaction::EnumMissingFiles(flags = (ICSITRANSACTION_ENUMMISSINGFILES_FLAG_INCLUDE_FIELD_FILE_NAME|ICSITRANSACTION_ENUMMISSINGFILES_FLAG_INCLUDE_FIELD_DEFINITION_IDENTITY), ppe = NULL)
Line 93085: 2014-06-21 14:08:04, Error CBS Failed to pre- stage package, package: Package_2_for_KB2807986~31bf3856ad364e35~x86~~ [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
It's odd that this doesn't show in the CheckSUR log.

Let's take a look at the store...

I need to have a lo... Read more

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Hello and thanks in advance for your help.

I currently have two 64 bit laptops that I'd like to downgrade to Windows XP Pro 32 bit.

Both are HP dv6 models.

The first is I believe a dv6-1350us and is running Windows Vista.

According to the tech guy he says I have to install a 64-bit operating system like XP Pro 64. I'd like to confirm if this is really true or not.

The second computer is dv6-1355dx and running Windows 7 Home Premium. So can I downgrade this to XP Pro 32 bit?

Supposedly there are drivers available to make this change. But according to my tech guy he believes I have to use a 64 bit operating system with a 64 bit machine. So maybe Windows XP Pro 64 bit would work.

Any help or suggestions would be great.


A:Can I Install XP Pro 32bit on my 64bit machine?

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I have been trying to install Vista for days now on my new gaming machine but it just won't work. I have a Gigabyte GA-P35-DS3R Rev 2.1 mobo, Gigabyte 8800GT graphics card, 2 Seagate Barracuda 7200.10 320GB drives in RAID 0 and 4GB of TEAM Xtreem Dark PC2-6400 CL4 ram. I have been into the BIOS and enabled RAID and setup a RAID array in RAID BIOS. I have also downloaded the correct RAID driver from the Gigabyte website and I load it when windows prompts me.

Here is what's happening.

Everything good during windows install until it gets to completing installation part. Computer restarts as it says and then continues to install windows. Screen goes black and I lose power to mouse, keyboard and all usb ports. Any ideas?

If it is my RAID array being incorrectly setup what would it be that I have done wrong? The BIOS seems very simple so I don't quite know how I would have made a mistake. The only thing I can think of is the stripe size part which I left at 128KB.

I have 4GB of ram in 4x1GB sticks which came in pairs. I put one pair in one colour slot and the other pair in the other colour slot. Could this be an issue? I haven't done anything with the ram in the BIOS.

In the BIOS do I need SATA AHCI Mode enabled? It's currently disabled.

I put my drives in the yellow SATAII0 and SATAII1 ports and my cd drive in the SATAII2 port. Is this correct?

I'm fresh out of ideas guys, please help.

A:Can't install Vista 64bit on new machine

The thing I keep seeing all over this forum is when you have 4x1GB of ram remove two of them and try again. Once you're set up and running with all downloaded patches and SP1 put your ram back in.

I hope this helps

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My organization has experienced a significant increase in browser crashing issues.  The problems started within the last 30 days.  Disabling the plug-ins had no impact on the issues.  Has anyone else noticed a significant increase in IE11
crashing within the last 30 days?

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So I have 3 updates that are failing:
Internet Explorer 11 for Windows 7 for x64-based Systems

I've tried the following with no success:
Utilizied the System Update Readiness tool (that gets hung up on KB947821)
Ran the Windows Update Troubleshooter
Tryed "sfc /scannow" in an elevated command prompt

Attached is my CheckSur log. Anyone able to help out?

A:Errors 0x800B0100 and 9C59 when trying to install Windows Updates

You have rather a large number of errors there...

Seconds executed: 1139
Found 104 errors
CSI Manifest All Zeros Total count: 92
CBS MUM Corrupt Total count: 6
CBS Catalog Corrupt Total count: 6
Luckily they all appear to be from the same update - KB3003057 - so shouldn't be too hard to fix.
I'll post a fix protocol later.

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having problems with the update: code error 80073712

A:cumulative security update failed for IE11 for windows 7 64bit

You have a large number of Manifest file problems.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

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