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Touch screen stopped and could not find touch screen in the ...

Q: Touch screen stopped and could not find touch screen in the ...

My touch screen stopped working about 2 months ago after an update and it came back then stopped again. I chechd for testing it in UFEI Bios and it is not listed. How can I get the correct bios and there are no drivers to update, the hid-touch screen driver says it fine. Its been working fine for 2 years. Could the bios been changed?I downloaded the UFei bios that was on your site but it still didn't show up there. I tried a setup in windows but touch screen isn't working to calibrate.

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RELEVANCY SCORE 200
Preferred Solution: Touch screen stopped and could not find touch screen in the ...

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 122.4

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










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A:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



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RELEVANCY SCORE 106.4

Can we replace the capacitive touch controller or is it fixed?

A:Can one capacitive touch screen be replaced by a resistive touch screen?

Can you please provide more details?
What device do you mean?

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RELEVANCY SCORE 106.4

I have a hp pavilion touchsmart 15-n029so. Unfortunately my touch screen is defect, so 5-6 points on the screen is constant active. Until recently I managed to disable the driver for only the touch driver (not the screen) through device manager, but then a lately update for windows 10 activated the driver again. So now the 5-6 points is constant active, and I cannot login because the screen will not focus on the login field.  This means I cannot login to windows 10. I have also tried to start safe mode (turning off computer repeatly, so it starts up in safe mode), but here the touch screen driver is also active.  How can I disable the touch screen driver without login into windows 10?  

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RELEVANCY SCORE 103.2

My touch screen stopped working about 2 days ago. The computer is updated, I ran the HP support and nothing happened. I ran also 2 tests, those that you can enter using F2. Everything seemed to be fine but it simply doesn't work, no matter if it is in PC or tablet mode. The result is the same. 

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RELEVANCY SCORE 103.2

Hi friends,New to the forum, and I'm hoping someone has a solution for me. I have been having an issue with my touchscreen... it doesn't respond at all. It had been working, and while I don't know exactly when it stopped, it's not working now. I have a Pavillion 15-n023cl, running on up-to-date Windows 10 64-bit. Everything else is working fine...the display is in pristine condition, and there are no cracks, stray lines, scratches, or anything out of the ordinary on the screen that would make me believe it's a screen issue. I've tried just about everything on the forums and on the Internet, including: Cleaned off the screen with a microfiber screen-wipe Restarted the laptop...removed the power cord and battery, tried again...still not workingUpdated all drivers via the HP driver appDid a system restore back to a point where I knew the touch screen had been workingReinstalled AMD drivers and input driversFlashed the bios to the most current versionI've looked in the setup for a setting that would control the touch screenIn Device Manager, under Human Interface Devices, there are only two drivers listed: HID- compliant wireless radio controls and HP Wireless Button Driver. Under Hidden Devices, there is an item HID-compliant touch screen. However, it's grayed out, and right clicking only gives me the options to Update Driver Software, Uninstall, Scan for hardware changes, and Properties. No Enable.   I've tried all of them..including uninstall... Read more

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RELEVANCY SCORE 103.2

My touch screen stopped working about 2 days ago. The computer is updated, I ran the HP support and nothing happened. I ran also 2 tests, those that you can enter using F2. Everything seemed to be fine but it simply doesn't work, no matter if it is in PC or tablet mode. The result is the same. 

A:touch screen stopped working

  Hi @natalia1818, Welcome to the HP Support Community! I read from your posts that you are having an issue with your HP Pavilion 11x360 PC Notebook and the Touchscreen not working correctly. You might need to check that the Touchscreen is enabled on the Notebook. Here is a listing on how to do that: Press the Windows logo key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driverRight-click, and select enable from the list.Confirm you want to enable. You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. I suggest at least 4 days ago as it will make sure to catch what changed the settings. When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues. Please let me know how this goes. If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Thanks.

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RELEVANCY SCORE 103.2

My HP Pavillion laptop touch screen stopped working several months ago and I have not been able to fix it. I have gone into the device manager as I have seen on other forums and my touch screen didnt even show up under human interfacing. How can I get my touch screen to work again without having to take it in? I am not super tech savvy. I don't recall doing an update before it stopped working.

A:Touch Screen Stopped Working

@cfree2017, welcome to the forum. When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.

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RELEVANCY SCORE 103.2

My touch screen stopped working about a year after I bought this computer. Right before it stopped working completely random items started opening on the computer as if there was a phantom clicking on things. I thought it was a virus but none was ever found by many anti-virus scans and nothing else in the computer was harmed. I'm leaning more to thinking that it is a hardware issue. Any help is apprecaited!  Thanks!

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RELEVANCY SCORE 103.2

I just got my ideapad 110 touch Friday. After using it for awhile and recieving a brief windows 10 update my touch screen quit working. How can i fix this?

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RELEVANCY SCORE 103.2

Just bought the Samsung All in One PC and the Touch Screen stopped working:

http://www.samsung.com/us/computer/all-in-one-pcs/DP700A3B-A02US

This is new territory for me although I know my way around Windows.

Any assistance on how to get the Touch Screen back on?
 

A:Touch screen stopped working

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RELEVANCY SCORE 103.2

My Lenovo U410 Touch recently got damaged - the hinge broke causing the touch screen to **bleep**.I was told that a repair was not feasible as none of the repair shops near me were able to source the parts needed.I therefore bought a new laptop. However, there is a lot of data on the old laptop that I want to access, including sorting out the licensing of MS Office (by uninstalling from the old one).I cannot do anything about it as the old machine is completely unusable as due to the touch screen being cracked, it seems to think it is constantly being touched in multiple places on the screen. This means that I cannot access the laptop to copy the data or uninstall Office. Anyone know any way around this that doesn't involve taking it to a repair shop to "recover" my data. Cheers

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RELEVANCY SCORE 103.2

My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. I can tap the screen and it will select stuff but I cannot scroll or anything else. Anyone able to help with this? It is drving me bonkers.

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RELEVANCY SCORE 102.4

My touch screen has stopped working and I can see in the device manager that the HID-Compliant Touch Screen controller is greyed out. When I click on it is say: Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer.Can anyone help me fix this please?Thank you 

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RELEVANCY SCORE 102.4

My touch screen has stopped working and I can see in the device manager that the HID-Compliant Touch Screen controller is greyed out. When I click on it is say: Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer.Can anyone help me fix this please?Thank you 

A:Touch Screen on Envy TS 4 stopped working

Hi @Monty007, Welcome to the HP Forum! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide: First Time Here? Learn How to Post and More What is your exact model of Envy 4 Sleekbook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? I understand that  your touchscreen is not responding.  It is listed in Device Manager under HID but it is grayed out with code 45,(Currently, this hardware device is not connected to the computer) . Here is a link that I believe may help with this issue: HP Notebook PCs - Touch Screen Issues (Windows 8) Please let me know the outcome. Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts, click the "Thumbs Up" to give me a Kudos.

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RELEVANCY SCORE 102.4

I have had this system for around 3 weeks, and today the touch screen just stopped working for no apparent reason.
I have barely used the system since I received it (have been away), and so it is very unlikely it is due to anything I have done (I've installed virtually nothing except Microsoft Office).
I am reluctant to go fiddling with BIOS drivers, etc, given the repercussions that has had for some people elsewhere on this forum.
Any ideas please?
(I must admit I am disappointed to be having numerous issues in a top of the range computer at a premium price.)

A:XPS 2720 Touch Screen stopped working

Worked!

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RELEVANCY SCORE 102.4

My touch screen stopped working. I followed some of the advice on this forum but was unable to find the HID Touch Screen in the Device manager. I then tried to find the driver for the touch screen, but it was not there. I search Acer Drivers, but there was no driver available. Where can i get the driver for the touch screen, or find the maker of the touch screen to download it from their site.

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RELEVANCY SCORE 102.4

I just got my ideapad 110 touch Friday. After using it for awhile and recieving a brief windows 10 update my touch screen quit working. How can i fix this?
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 102.4

I've had nothing but problems since my computer updated to windows 10, sadly I missed deadline to go back to windows 8.1. The touch screen barely worked after the update and has stopped working all together now. I've tried all trouble shooting suggested. After trouble shooting tried to call for support only to find out I'd have to pay because my computer is over 12 months old.

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RELEVANCY SCORE 102.4

Using Lenovo B320 all in one and harddrive got crashed and everything gone with it the lenovo backup softwarei never kept an external backup nor burned the dvd. so had to begin from scratch new harddrive installed window 7and downloaded most drivers from the web and the driver for touch screen but even after installing the driversthe touch doest work. system shows Touch input available with two touch points. but its not working.i need some help in solving this. thanx in advance. 

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RELEVANCY SCORE 102.4

My touch screen stopped working. I followed some of the advice on this forum but was unable to find the HID Touch Screen in the Device manager. I then tried to find the driver for the touch screen, but it was not there. I search Acer Drivers, but there was no driver available. Where can i get the driver for the touch screen, or find the maker of the touch screen to download it from their site.

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RELEVANCY SCORE 102.4

HP ENVY m6-n012dx Notebook PC My touch screen has worked for 3 years now. I have updated from Windows 7 to 8 to 10. Through all the updates, I have had no issues with the touch screen. Now, all of a sudden with no warning signs, the touch screen is GONE! The notebook appears to not be a touch screen when I know it is. I have looked for the driver, and there is nothing there. I am not having any other problems (i.e. touch pad is fine). HELP! I need the touch screen back!

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RELEVANCY SCORE 102.4

before I shut down last night I got update then shut down, OK done that, now when I turned on this morning the touch screen does not work......

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RELEVANCY SCORE 102

Yesterday I was on my laptop and before I shut it down it went into what looked like a different mode. I booted it up this morning and it is still in this mode. It looks like touch screen mode but I do not have a touch screen.  The icons on the task bar are spaced out and there is a back button on the task bar too which is not normally there. When i right click against the task bar, one of the buttons says "Show touch keyboard button".  All of my files are spead out as if to have room for touching if I had a touch screen but I do not. I am finding this very annoying because I cannot get onto my desktop properly and is not in the right mode. Please help! 

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RELEVANCY SCORE 102

Hello everyone, my touch screen on my lenovo ideapad z400 touch is not working anymore.  The only weird thing I remember is some ghost touchpoint on my screen. I've been looking for the answer to this issue, but it seems that Lenovo does not address this problem.  If someone has found the solution to this problem and wants to share it with me, I will be forever grateful.  

A:IdeaPad z400 Touch - Touch screen not working

I facing the same situation right now. any solution please. left side of monitor is being "touched"?

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RELEVANCY SCORE 102

I bought new, but somehow do not want to workVideo is compared, apparently just enough to buy a new cable https://www.youtube.com/watch?v=cj5L-1l4qzI&feature=youtu.beI bought it herehttp://www.ebay.com/itm/Lenovo-Ideapad-S210-New-11-6-LED-LCD-laptop-screen-with-touch-glass-/1912932...
 
This is a new LCD
This is a broken LCD
 
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

A:Lenovo S210 Touch broken LCD and Touch screen

Hi Magnutus, welcome to the forums.
 
Please check if you Lenovo S210 is on warranty under with this tool.
After that you can open a ticket with Lenovo for the screen to be fixed, if it is not under warranty it will have a cost.
 
If you are the guys that like to fix it yourself (and it is not under warranty) I can recommend you to check the support site for your model, read the Hardware Maintenance Manual (on the documents area) and check how the machine is organized on the inside. On the parts lookup page you can find the parts number so you can find a replacements for the component that is giving you issues.
 
I hope this links helps you.
Regards
 
 
 
 

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RELEVANCY SCORE 102

Hello, My Thinkpad Yoga is connected to a large display through ThenkPad docking station.  Its lid is closed.   During my work, from time to time I see random touch clicks on my screen, and random opening of menus.  It is clear that the touch screen is active although the lid is closed.  When I open the lid, and still connected just to the 2nd display (large screen) display the phenomena stops.  Worth noting is that although only the 2nd display shows an image, the laptop touch screen is still sensetive to touch.  This is I guess why the random touches show up on the screen -- it feels the keyboard not fingers. I expect the touch screen to be disabled while the lid is closed or when projecting only to the 2nd screen.  The solution of opening the lid while connected to the docking station is not acceptable.  Lenovo's local support suggestion to disable touch for the Yoga is also not acceptable -- people purchase Yoga to get Touch.   A solution please! Yaron

A:Yoga touch screen generates random touch while lid...

I am experiencing the very same thing.A driver/BIOS update would be very much appreciated, dear Lenovo.

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RELEVANCY SCORE 102

hello,iam facing a severe problem  regarding th touch on HP envy notebook 13 .touch bubbles are being appeared without any touches made manually,i have facing this problem since a month.hope u guys help me out to solve this problem.

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RELEVANCY SCORE 102

The touchscreen stopped working suddenly on my Envy TouchSmart Sleekbook 4-1115dx. At first i though it was like a normal failure and that will get fixed by turning the pc off or restarting so I did not pay attention to it until now that I had restart my pc multiple times. Currently running win10. I started to believe it was because of an update a few days ago since it was when the problem started but all drivers and everything is up to date. I have checked for the HID-compliant Touch Screen driver and had to  show hidden divices in order to find it. I cannot enable it and when i check in the properties the following message displays: "Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer." I have no idea on how to connect or how it got disconnected. I come from a similar thread but did not solve my problem. I have been researching this for hours and have not found and answer. Help please! 

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RELEVANCY SCORE 102

Not only are "pen and touch" no longer in my control panel, HID-compliant touch screen is not in my device manager.  Needless to say, my touch screen is non-responsive.
I have a Compaq Elite 8300.
I had problems before but everything was working 24 hours ago and I didn't make any changes since then. 

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RELEVANCY SCORE 102

Hello,I am desperate for help. My laptop will turn on. And I can type in my password. But then when the computer loads it takes a very long time and when it gets to the desktop the keyboard, the mouse, the touchpad, and the touch screen won't work. I can see everything on my desktop. But I cannot open anything or do anything at all. How can I fix this?Thank you!!!

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RELEVANCY SCORE 102

I want to buy this mouse to better work with my laptop.
Can somebody give me some feedback on how this glas pane works instead of a scrollwheel? Handling, etc.

A:Logitech Touch Mouse 400 for a Laptop with no touch screen

Sorry I can't answer your question, but this post piqued my interest. I use the Logitech 620 touch mouse on a Windows 7 box at work. I find a little touchy and has to tweaked. But I haven't tried the 620 on Windows 8. Because I'm always looking for the perfect mouse, I think I might just pick up the 400 tonight and let you know.

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RELEVANCY SCORE 102

Hey everybody, I just received my P40 last week as a replacement for another Lenovo device. So far, everything seems to work fine with one exception: When I turn the screen over to the "tablet position", the touch screen and the touch pen show erroneous behaviour.a) As soon as I make the first input with the touch pen, I cannot make any further input with my finger, so the touch input is simply turned off. The Windows setting to ignore touch input when the stylus is used is not active.b) When I try to tap buttons at certain areas of the screen, especially at the upper edge, the cursor of the stylus starts jumping around and shows up at the lower edge of the screen. That means that when I for example tap on the "X" symbol in the upper right corner to close a window, I actually click on some of the symbols in the system tray in the lower right corner. This problem stops occuring as soon as the angle between the two case parts (screen and keyboard) reaches/exceeds approx. 40. It does not matter if Windows is in "Tablet" or "Desktop" Mode. I already tried to manually install another Wacom driver mentioned at https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Wacom-Tablet-Service-for-ISD-Driver-Win... and https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P40-Yoga-issues/td-p/3293985. I had no luck trying driver versions 7.3.3.12, 7.3.4.8 and 7.3.4.13. I would really appreciate your help since this issue makes working in the tablet position... Read more

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RELEVANCY SCORE 101.2

hello thanks for your time two days ago touch screeensays no pen or touch for this deviceit gives yellow mark on device manager on usp devices, failed to describe itselffailed to work with system restoreupdated and reinstalled drive many timesetcany advice pleasethanks in advance 

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RELEVANCY SCORE 101.2

Hi I have a lenovo flex 14 ideapad, model number 20308.I adore my computer, but am starting to have problems, particularly with the screen and intel. I got a message flash up which said my display driver had stopped responding but had recovered.Also, since upgraading to windows 10, my touch screen has stopped working. The touchscreen was one of the main reasons i bough this computer which I love but I cannot use itAlso, I use the windows tool to tell me what drivers need updating when I go into device manager, and windows tells me they are all upto date, which in the past, has been wrong, because I had to update some drivers from lenovo and intel once before. Now, I cannot tell at all which of my drivers need updating.I have tried looking on the lenovo site and still cannot tell among the list of drivers that comes up when I enter my details, which need updating.I also don't know what order to install the drivers in, as I presume you need to install them in a certain order.many thanks as I would reallly apppreciate some help in getting my touchscreen working and drivers all upto date, thanks

A:Display driver stopped responding, touch screen fa...

Welcome to the Forums Dahlia! 
 
Press Windows+X.
- Select Device Manager.
- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller(A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.
- Restart your computer.
- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.
 
Let us know how you get on.
Regards,
Shashi
 
Tap that ?Star? button below to award a Kudo if I helped. If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 101.2

In the first week with my Y700, sometimes, when the pc started, the touch screen just didn`t work and i had to reboot in order to use this functionality. Now, there`s nothing i can do to use the touch, it`s like the computer never had a touchscreen.Looking in device manager i haven`t found anything related to the touch interface but there is a " Unknow USB Device" in Universal Serial Bus controllers tab.What shall i do?

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RELEVANCY SCORE 101.2

Hi I have a lenovo flex 14 ideapad, model number 20308.I adore my computer, but am starting to have problems, particularly with the screen and intel. I got a message flash up which said my display driver had stopped responding but had recovered.Also, since upgraading to windows 10, my touch screen has stopped working. The touchscreen was one of the main reasons i bough this computer which I love but I cannot use itAlso, I use the windows tool to tell me what drivers need updating when I go into device manager, and windows tells me they are all upto date, which in the past, has been wrong, because I had to update some drivers from lenovo and intel once before. Now, I cannot tell at all which of my drivers need updating.I have tried looking on the lenovo site and still cannot tell among the list of drivers that comes up when I enter my details, which need updating.I also don't know what order to install the drivers in, as I presume you need to install them in a certain order.many thanks as I would reallly apppreciate some help in getting my touchscreen working and drivers all upto date, thanks

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RELEVANCY SCORE 101.2

hello 
thanks for your time 
two days ago touch screeen
says no pen or touch for this device
it gives yellow mark on device manager on usp devices, failed to describe itself
failed to work with system restore
updated and reinstalled drive many times
etc
any advice please
thanks in advance
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 
 

A:yoga 300-11IBY touch screen stopped functionality

 it is
Yoga 300-11IBY Laptop (ideapad) - Type 80M0002AAD 
thanks
 
Mod's Edit: Updated Subject line with full model number.
 
 

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RELEVANCY SCORE 101.2

I even did a restoration of the whole computer and the touch screen hasn't started working. I started having issues when I checked into the Device Manager and noticed that under Human Interface Devices the HID Touch screen (along with a few under it) were marked as "hidden". When I did the restore I thought it would fix the problem but it only seemed to completely get rid of it?
Instead of it being marked as hidden the only things I have under Human Interface Devices is the two options for Airplane Mode Switch. 

There is no touch so Calibrate isn't effective
The pen and touch option keeps saying it is unavailable
Turning it off and on doesn't work

Please help.

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RELEVANCY SCORE 101.2

So my pavilion was a gift back in August 2015 and about a month later the touchscreen stoped working at first I thught I had turned something off but it wasn't that. I upgraded to windows 10 thinking it would solve any issues but it didn't. Ive tried everything. Also about a two days ago my pc bagan to disconnect from the wifi at random now I know something is wrong. It was purchased at Famsa so i don't really know. I've check the properties and the touch calibration isn't even there. I've kept it clean and has no visible damage.Please I need the touch ability for school and there's no point in having bought a touch screen computer if it doesn't even work properly.

A:Touch Screen stopped working for some reason and disconnects...

Hi @Pavilionuser721,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the touch screen and the WiFi. I will be glad to help you. Here are some documents to help.Troubleshooting Touch Screen Issues (Windows 8)Troubleshooting Wireless Network and Internet (Windows 10)Computer Might Be Infected by a Virus or Malware (Windows 10, 8) Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below!  Thanks.

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RELEVANCY SCORE 101.2

the touch screen on my 3147 stopped working. Has been fine up till now with no issues. I have made sure all the drivers are up to date. Does anyone have an idea how to fix this? Is there some setting I've messed up or missing?

A:inspiron 11 3147 touch screen stopped working

Hi,
Try the steps below and let us know if issue persists.
1. "Press Windows" key +"C" to select the search option
2. In the search box type "Device Manager" and click on it.
3. Select the "Human Interface Devices", in that right click on "HID-compliant touch screen" and select "Uninstall"
4. It will display the warning message "you are about to uninstall this device from your system" click ok
5. Restart your computer and the driver should install on its own.
Check for the functionality and let me know if issue persists.

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RELEVANCY SCORE 101.2

Hi There,
I bought Dell Inspiron 13 5368 2-in-1 a few months ago, the laptop was one of my favorite laptops ever, hence, I was using it heavily.
Sadly, the touchscreen stopped working suddenly without obvious reasons. Everything else is normal. I checked the screen or the laptop for any possible physical damage but I could not find anything. the screen is working totally fine but the touchscreen functionality is dead.
I reinstalled the device drivers without success. I have also checked the power management options and did the diagnostics.
I don't prefer to send the laptop back to dell because all my applications and files are in this laptop. 
Could you help me out find the problem, its driving me nuts :/

A:Inspiron 13 5368 2-in-1 touch screen stopped working

You have really two options:  replace the screen at your cost by yourself, or use the warranty and have Dell do the replacement.

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RELEVANCY SCORE 101.2

I purchased Spectre x360 convertible laptop at the start of August.  I had the computer for 3 weeks and the touchscreen and pen functions stopped working.  I called HP and they had me send the computer to a repair center.  Below is the paste of my original posts under a different thread name that was probably too specific due to the model number.  Wanted my experience to be viewable by others having difficulty with Spectre laptops: Original Thread: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-13-4196ms-touchscreen-st...  09-26-2016 10:40 AM Bought this computer at the first week of August.  Set it up and used it for 3 weeks.  Enjoyed the flexibility of the convertible funtion and regularly used the touch and active stylus features.   Then the touch screen and stylus functions stopped working. After multiple attempts to reactivate the features (i.e., restart, new pen battery, software updates) I contacted HP support.  My assumption was that the hardware was bad, the screen had failed in some way, because the software didn't even recongize the touch ability any more.  HP support ran me through the standard solutions, so again restart, etc.  Then they wanted to reset Windows, revert back to the shipped version of the software, erasing all my files, apps, and software that I had migrated from my old computer.  That computer had been recycled at this point. &nbs... Read more

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RELEVANCY SCORE 101.2

I recently purchased a new HP Pavilion x360 with touchscreen (approximately two weeks ago). The touch screen stopped working. Root causes may be plugging in with HDMI into TV or switching to tablet mode. Under hardware and software in the control panel, I only have the following options: devices and printers,autoplay, sound, power options, display (make text smaller/larger, adjust screen resolution, how to correct monitor flicker), windows mobility center, intel graphic settings, HPCoolSEnse, Energy STAR, Interl Rapid STorage Technology, Synaptics Clickpad, and B&O audio control. I have tried everything I can find online, yet nothing has fixed the problem. 

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