Over 1 million tech questions and answers.

Can you please tell me if my Dell battery is genuine

Q: Can you please tell me if my Dell battery is genuine

Hello,
I purchased a Dell battery and the seller (Black Cat PC in England) said it is genuine. I want to be shure.
Laptop E6520.
Enclosed some pics. The serial number is CN-0NH6K9-48630-634-O0RU-A01. My laptop says it is a 1002Sanyo Dell NH6K963.


Thanks!
Dutch

RELEVANCY SCORE 200
Preferred Solution: Can you please tell me if my Dell battery is genuine

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Can you please tell me if my Dell battery is genuine

Appears to be ours.CN0NH6K94863063400RU = Manufactured March 4, 2016. So over 6 months old.

Read other 1 answers
RELEVANCY SCORE 76.8

I Purchased a Dell N5050 J1KND Battery . I needed to verify that is that battery Genuine Dell Inc. manufactured/marketed or Just a Replica!? Its Part no. is 4YRJH. I Would be highly Grateful to you if you could please verify it for me. Please resolve and reply ASAP. Thank You

A:I Purchased a Dell N5050 J1KND Battery . I needed to verify that is that battery Genuine Dell Inc. manufactured?

This is  not genuine.  The 9C5 would mean the battery was manufactured in March, 2009.  And Dell's labels don't have the date posted as 2017/07/27.

Read other 1 answers
RELEVANCY SCORE 69.6

I have a 2 month old XPS15 purchased form the Dell Outlet Store in the UK. I usually have it permanently plugged in, but recently used it on battery power for the first time. I noticed that the battery wasn't charging, and the indicator light at the front blinks alternately white and orange (one white then one orange)
After a bit of investigation I found the BIOS Battery settings saying that the battery was not a genuine Dell battery and therefore wouldn't charge. I have not changed the battery - the machine is exactly as supplied by Dell.
It now pops up a warning about the battery whenever I power on.
I tried upgrading the BIOS (from 1.1.3) but every time I tried it would fail.
Is it now standard practice for Dell to supply laptops without genuine Dell batteries?

A:Brand new Dell XPS15 9560 not supplied with a genuine Dell Battery

Contact Dell for a warranty replacement of the battery.

Read other 2 answers
RELEVANCY SCORE 67.2

I recently bought a Dell 6-cell battery.
detail  is as follows:-

CN-04YRJH-48630-63M-O09F-A03

COULD YOU PLEASE TELL ME IF IT IS AN ORIGINAL PRODUCT ?
and about its  backup

regards,

Writwik 

Read other answers
RELEVANCY SCORE 67.2

I have bought a replacement battery from a secondary vendor and the serial number is : KR-08NH55-71766-2PJ-EIDH-A18. Could you please let me know whether it is original or not, and what is the warranty for this product ? Thanks

A:Genuine Dell battery?

Only the vendor can tell you.  If it's an original Dell battery, it's not new -- it was made in 2012, so it's five years old).  

Read other 1 answers
RELEVANCY SCORE 66.4

I am trying to find the link on the Dell website to buy an original battery for my XPS L502X in SA,i cannot seem to find any link? when i called the local office they referred me to another agency whom asked me to "register " with them before i could purchase a battery? Please help as i need a Dell product,

A:Dell XPS L502X Genuine Battery

Assuming you are in the US, here is a link to purchase a 6-cell 56WHr Dell battery directly from Dell. www.dell.com/.../pc-accessories

Read other 2 answers
RELEVANCY SCORE 66.4

Hi,
I have a Dell Inspiron 1525 laptop with Battery of type: RN873, Rating: 11.1V, Capacity 56Wh.

Currently this battery is not available in the market and whenever I purchase online for a battery of Inspiron 1525, I am getting battery of different type, Capacity 48Wh. Can you help me to get an genuine dell battery?

Please would appreciate your help. Thank you!

A:Need and genuine DELL 1525 BATTERY

For a genuine Dell battery you'll pay $80-100 -- consider carefully spending that on a system that has a resale value of between $50-75 on the used market (in other words, you'll be spending more on the battery than the system is worth).
www.parts-people.com/index.php

Read other 1 answers
RELEVANCY SCORE 54.8

My lenovo v4400 battery can only run for half hour. Do you guys know where to get a new geinue battery for it?

Read other answers
RELEVANCY SCORE 52.8

I just purchased a new battery from Dell and installed it. The battery light is flashing orange (4 times) and then white. Battery meter says "Battery Charging Disabled". How can I get my new battery to charge and work properly? 

A:Dell XPS 17 L702X New Dell Battery Installed - Battery light flashing

I'm assuming windows 7 is on the system.....
Please right click Battery Meter and check to make sure Battery's charging is turn on....

Read other 1 answers
RELEVANCY SCORE 49.6

I purchased a replacement 70++ battery from a third party for my T530.  It came in a box with Lenovo tape on it, but I was concerned when I compared the information on the new battery to the old one.  The new one has min. 7690mAh and says Li-ion 20 versus the old one saying min. 7950mAh and Li-ion 00.  Is there a way to make sure the battery is genuine?  The s/n on the box brought up the right product number on the lenovo site, but that number isn't anywhere on the battery itself.  Also, the barcode number on the battery doesn't correspond with any numbers on the box it came in.  I'm concerned about putting it into the computer until I can gain some insight or verify the battery's authenticity.  Can anyone help?

A:70++ Battery, not sure if genuine

I cannot be sure, but I am concerned that the serial number isn't on the battery.  It normally is.  I would contact the seller.  I liked things better when the fakes really looked like fakes.

Read other 1 answers
RELEVANCY SCORE 49.6

I have just purchased a replacement battery for my X220 as the current 44++ battery was down to around 50% of its original charge.  However I have read quite a few posts mentioning that there are a large number of fakes out there so I just wanted to run this past the experts to see if my battery is indeed genuine or a crafty counterfeit. Mine came in a Lenovo branded box and to my eyes looks genuine. The only thing that concerns me (and lead to this research) was the fact it states "Use of another battery may present a fire or exportion".  However reading other threads this actually may be a genuine typo. Photos available at: https://1drv.ms/f/s!AvPybbu3LYv0kkBstGx2ShsHOOqE Thanks in advance! Howard

Read other answers
RELEVANCY SCORE 49.6

I have a new battery for my Dell Latitude E6530 because I had began receiving messages on the screen that the original battery was starting to experience decreased life.  The new battery appears nearly identical, but did not come in a Dell box.  I have been trying to search to see if there is a way to determine if this replacement is indeed an authentic Dell battery, but haven't found anything.  Does anyone know how to verify the authenticity before I install this in my laptop?

Read other answers
RELEVANCY SCORE 49.6

Hello,
I've bought a net battery for my Dell Latitide 6320,  60Wh type T54FJ.  11.1 V
DPN is 0NH6K9. The seller told me it is a genuine Dell battery. Can you please tell
if this is correct?
Thanks
Droppie

A:Is my new battery genuine?

DROPPIE58,
The part numbers you listed for the Latitude E6320 Battery are not listed in my my Dell Parts Search Database for the Lat. E6320 Battery.
Below are the batteries part number and nomenclature for this model for a 60/whr battery.
P/N-First number

F7W7V
BTRY,PRI,60WHR,6C,SDI
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, SAMSUNG 


HGKH0
BTRY,PRI,60WHR,6C,SIMPLO
Battery
Battery

Battery, 6C, 60Whr, Lithium-Ion, SIMPLO 



9P0W6
BTRY,ADDL,60WHR,6C,SDI
Battery
Battery

Battery, 6C, 60Whr, Lithium-Ion, SAMSUNG 



WRP9M
BTRY,PRI,60WHR,6C,SNYO
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, SANYO 


RCG54
BTRY,ADDL,60WHR,6C,SIMPLO
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, SIMPLO 


09K6P
BTRY,ADDL,60WHR,6C,SNYO
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, SANYO 


YJNKK
BTRY,PRI,60WHR,6C,DYNPK
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, DYNAPAK 


11HYV
BTRY,ADDL,60WHR,6C,DYNPK
Battery
Battery
Battery, 6C, 60Whr, Lithium-Ion, DYNAPAK 

You can call Dell Spare Parts to order a battery if you like. The number to call is 1-877-717-3355.

Read other 1 answers
RELEVANCY SCORE 49.6

Hi, 
I've bought a replacement battery from ebay recently, told to be genuine, but I've read that the 2nd block of letters and numbers show the part no., and I couldn't find anything using mine. Could you confirm it please, if it's a Dell one?
KR-049VTIP-83620-28S-CISF-A01 is the serial of it.
Thanks.

A:Is my new battery genuine?

If it was purchased from Dell, it's genuine.  Otherwise, ask the seller.  That product ID's date code indicates the battery was built 2012 -- so if it is original Dell, it's been sitting on a shelf for a while - or is used.

Read other 3 answers
RELEVANCY SCORE 49.6

dear team today i purchase  dell new battery for dell vostro 2520 and below are the detail.

CN- 04YRJH-48630-64M-O350-a03

can anybody tell me it is original and how much backup it will give after full chrage

A:is Battery genuine?

It's a Dell part number and is genuine if purchased from Dell or a Dell authorized parts seller.  Anywhere else -- ask the seller.
6-cell in a 15.6" notebook will run anywhere from about 2 to 4 hours depending on power management settings, CPU type and screen resolution.

Read other 1 answers
RELEVANCY SCORE 48.8

How do I stop this notification.  I have had this same battery since I purchased this computer  3 years ago.  I have never had problems.  This notification only showed up after the latest Windows 10  upgrade.  I googled this problem and found instructions to remove lenovo power manager.  I did this, but still  got the warning.  I looked at my services and disabled it . Didn't work.

Read other answers
RELEVANCY SCORE 48.8

Hi Anyone has a suggestion on where to buy x1 carbon 2nd Gen genuine battery And why are they the most expensive of all

A:where to buy x1 carbon 2nd Gen genuine battery

Looks like you will have to go third party to get one.  I understand what I'm about to write is a bit insensitive and not helpful but his is the problem with mobile devices the lithium-ion and lithium-polymer batteries only have a useful life span of five years from the date of manufacturing. 

Read other 3 answers
RELEVANCY SCORE 48.8

hello friends, I own a lenovo t470 I bought it from a seller on ebay, the laptop is working good but I think the charger and the secondary battery are fake, please check with me. 

Read other answers
RELEVANCY SCORE 48.4

Hi everyone, I am considering replacing th battery of my Thinkpad S440. However I cannot find it in the Lenovo accesories online store. Do you know where can I buy a genuine new battery for this laptop? I know that there are many non genuine options on the internet, but I prefer to be sure that it will work perfectly. Thanks in advance!

Read other answers
RELEVANCY SCORE 48.4

Hi all - I recently purchased what I believed to be a genuine 44++ Lenovo 9 cell battery, however a few things have caused me to suspect it might not be genuine. When it arrived the sticker was loose as shown in one of the photos below, I thought Lenovo serial numbers had to be 22 characters and this only has 20?  The batteries I can see under the loose sticker I believe are the correct type though for the model? So perhaps the sticker was just loose and the serial number is fine and I'm worrying over nothing. Any ideas anyone? I tried to contact Lenovo on Facebook but had no response, can't find a support email address and can't raise a new ticket as I don't have a working serial number to use. Thanks Tim 

A:Bought as genuine new, possible fake 44+ battery

This is a fake battery with no doubt. In general, we don't want to give public details why it's fake, so producers could possibly fix issues after.Anyway, from my recent experience, all of these are using LG or Samsung cells which are actually good and durable. Are you satisfied with battery life?If you purchased it on eBay, I advise you to contact the seller and ask for a full refund, especially if it was advertised as "genuine".In that way, after significant amount of refunds for "genuine" batteries, maybe we can impact that market.





ThinkPad T61, T420, T440pMoto Z Play

Read other 1 answers
RELEVANCY SCORE 48.4

Hi we have purchased several Brand new Lenovo L540 Laptops and they have started to report that the battery (this came with the laptop) is not genuine - they will not charge at all.We get the Black bios screen message that you have to ESC thru to get windows to load.the Lenovo Power management app then tyells us also the battery is not genuine - with a Black warning triangle Is there an easy fix or a way to get a replacement battery without jumping thru too many hoops?We currently have 2 laptops exhibiting this problem but no doubt will have more! 











Solved!
Go to Solution.

A:Lenovo L540 Battery Not Genuine

 Hi everyone...I am receiving the following error message on my L540 Laptop: The system does not support batteries that are not genuine Lenovo-made or authorized. The system will continue to boot, but my not charge unauthorized batteties. Press the ESC to continue. Thanks in advance for your assistance~Apopheus  

Read other 5 answers
RELEVANCY SCORE 48.4

CN-04YRJH-48630-65K-01AN-A04
DP/N 04YRJH

A:Battery J1KND check - genuine or not?

If it was purchased from Dell, it's genuine.  Anywhere else: ask the seller.

Read other 1 answers
RELEVANCY SCORE 48.4

I get this message when booting - the battery is not genuine. Is there a fix for this?

Read other answers
RELEVANCY SCORE 48.4

Hi Community! I bought today a brand new unused, unopened genuine 44+ battery. It was cheap, around 70 $. After open, I have relaized it looks different: Different stickerBox is not the usualStatic bagYellow warning sticker top of the boxMisspelled warning message: "Use of another battery may present a fire or explotion."Here are my pictures: [link] (Power Manager images with 54 % charge are the new battery, with 97 % are the old battery)Another thing spotted, image later. You can see the black duck tape under the lenovo Logo. I scratched and i found a SANYO label. Under the Lenovo logo you also can spot a LG Chem logo. Now what? Tomorrow I will post an image. Somone from Lenovo can check me the serial? Thanks!!!

Read other answers
RELEVANCY SCORE 48.4

Hello, What utility or program can I use to check if the battery I purchased for my T440p is genuine on Windows 7?

Read other answers
RELEVANCY SCORE 48.4

I bought this replacement battery (model JKVC5) for my Inspiron 1564 online. Is it genuine?

Read other answers
RELEVANCY SCORE 48.4

I have recently purchased new laptop battery for my Dell Inspiron 15R (N5010). I tried to find the battery on dell official website but couldn't find it. So I ordered one from Amazon India website. It had mentioned that the product was from Dell. I received it today. It is behaving usually. It charged till 96% and then suddenly showed fully charged battery! As soon as I unplugged, it again dropped to 96% and then kept discharging at uneven rate as time passed. I just want to make sure that its a genuine Dell part.

Read other answers
RELEVANCY SCORE 48.4

Hi, I have a laptop Lenovo Thinkpad T430 with a genuine battery FRU P/N 42T4911 - ASM P/N 42T4796 and, at the start, I have an error message "The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system." I have tested this battery on a T410 and it work good. I have the lastest bios 2.72 What can i do ? Thanks

Read other answers
RELEVANCY SCORE 48.4

Hello, What utility or program can I use to check if the battery I purchased for my T440p is genuine on Windows 7?

Read other answers
RELEVANCY SCORE 48

I am using a non genuie battery in a X220 without any problems. Now I want to make a Firmware-Update from 1.28 to 1.43. Do I have to expect that the non-genuie battery with firmware 1.43 may no longer be charged?

Read other answers
RELEVANCY SCORE 48

hiI've bought a replacement battery for my pavilion dv6000. the seller has told me the battery is an original product but I think isn't. how can I check it?thanks and sorry for bad english XDPS: on the left there is the old original battery, the new one is on the right, you can see the box of new battery too. 

A:Check if a new notebook battery is genuine or fake

Hello RDN_ROXAS,Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. As you would like to know if the Battery purchased by you is genuine or not, please click on the web link given below should be able to help you to resolve the issue on your unit:HP Notebook PCs - Purchasing a Replacement BatteryKindly follow the steps mentioned under the option ?Test the Condition of an HP Notebook PC Battery? please select the appropriate Operating System (OS)





Let us know how it goes!*Although I am an HP employee, I am speaking for myself and not for HP.*Make it easier for other people to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.* Click on "Purple Thumbs up" button to the left side of my post to say thanks!RegardsAhmed

Read other 5 answers
RELEVANCY SCORE 48

I am having a message that says "Genuine Lenovo Battery Not Attached" message that appears whenever I Turn on my laptop and it appears before even Windows boots up, and I need to press the 'Esc' key in order for Windows to boot. All these started suddenly oneday, I even tried using a new lenovo battery which I bought from Ebay, I still get the same message. I tried resetting my laptop and still didn't worked yet! I even uninstalled battery drivers and restarted nothing helped me out! I really need some help.  This issue is on my Lenovo ThinkPad Yoga 14. Any assistance is appreciated.

A:lenovo yoga 14 Genuine battery is not attached

I'm a student and I bought this laptop just like 7 months before and I travelled abroad to continue my studies. Because of this problem I couldn't even concentrate! I need to plug in my charger whenever I need to use my lap, If I disconnect my charger, it shuts down!  All my money I spent in this laptop is a waste, I guess! I'm really disappointed! 

Read other 1 answers
RELEVANCY SCORE 48

Please advise on whereabouts in London UK or online I can buy a genuine battery for my Toshiba Laptop Satellite L650-19W . Thank you in advance folks .

Read other answers
RELEVANCY SCORE 48

I am having a message that says "Genuine Lenovo Battery Not Attached" message that appears whenever I Turn on my laptop and it appears before even Windows boots up, and I need to press the 'Esc' key in order for Windows to boot. All these started suddenly oneday, I even tried using a new lenovo battery which I bought from Ebay, I still get the same message. I tried resetting my laptop and still didn't worked yet! I even uninstalled battery drivers and restarted nothing helped me out! I really need some help.  This issue is on my Lenovo ThinkPad Yoga 14. Any assistance is appreciated.

A:lenovo yoga 14 Genuine battery is not attached

I'm a student and I bought this laptop just like 7 months before and I travelled abroad to continue my studies. Because of this problem I couldn't even concentrate! I need to plug in my charger whenever I need to use my lap, If I disconnect my charger, it shuts down!  All my money I spent in this laptop is a waste, I guess! I'm really disappointed! 

Read other 1 answers
RELEVANCY SCORE 48

Hi,
I've had a Studio 1749 since 2010 and I still love it, but the original battery now no longer holds its charge. Dell don't seem to sell suitable batteries any more for this model, so I bought on on eBay, new and supposedly genuine. But before I insert it, how can I check? I've compared photos online and it looks ok, but would like to be more sure. I'm aware that the battery will have been produced years ago, as Dell probably stopped making them a while ago.
Thanks!

Read other answers
RELEVANCY SCORE 47.6

Can someone help me with this problem? So I just received my brand new Dell Inspiron 15 3000 and the battery is not charging. It says it's "Plugged In, Charging" but it never goes up and stays at 0%. At first I thought I just need to plug it in for several hours but it's been 5 hours now and still the battery stays at 0%. I tried running the BIOS Diagnostics just to see if there are problems and there's none. The battery status says everything is running normally and the Battery State says it's Idle. I tried draining the flea power several times, removing and reattaching the battery, but to no avail. I'm getting really frustrated and I'm really close to throwing this laptop back to Dell. 
I read somewhere that I have to update the BIOS but it won't update unless the battery is charged at least 10%. Someone also suggested that Windows 8.1 is causing the problem. I haven't even started using this laptop and it's already giving me a *** ton of problems. Any help would be much appreciated! Thanks guys! :)

Read other answers
RELEVANCY SCORE 47.6

The main problem is that is dangerous and toxic and the battery are indeed defective.
I had other brand of notebook (more than 2) ask me for battery change for free after 5 years from acquiring the pc and completely out of the normal warranty.
Why Dell doesn't mind about their notebook users at all?
Why  they cannot change a battery also if i'm willing to pay some money ( for a service that as been done from other brands and have to be done FOR FREE as it is a product defect )
My notebook status:
The dell post replay is here (Japanese):

A:XPS 13 9350 battery swollen and apparently Dell Japanese support cannot fix it, because have no battery in their inventory

Hi celery,
We are sorry to know our Japanese support couldn't help you.Please help us with the service tag of the system you are facing issue with, and pictures of the swollen battery, if you have any so that we can check and try helping you accordingly.
For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Read other 3 answers
RELEVANCY SCORE 47.6

Hi there,

I'm having dell inspiron 3521 laptop. My battery is 4 cell (40WAh) and recently it was permanently failed. So, i decided to replace it with new one. The question is if i replace my 4 cell battery with 6 cell battery, will it leads to any problems? Can some one please help me to resolve this.
Thanks in advance.

A:What will happen when i replace my dell 40WAh battery with 60WAh battery for Inspiron 3521?

As long as the battery is otherwise compatible -- and you realize it will increase the weight AND the size of the notebook (while the 4-cell likely fits entirely inside the system, the 6-cell will protrude from the back of the system), you will be fine.  There's also a big reason (safety among them) why OEM batteries cost more than third-party knockoff units, if that's a consideration.

Read other 1 answers
RELEVANCY SCORE 47.6

Hi,
I have a Dell M5510 precision laptop for business.  Around January 2017, 7 months after owning this laptop the track pad started to come loose. At first I didnt know why, it was very minor, then each month it started to come off more and more. Around 2-3 months ago I stopped being able to use some of the functionality of the trackpad. I finally took the laptop apart to find out the battery had expanded and was causing this issue.  I purchased a M5510 with every upgrade (xeon, 4k, larger battery etc) and figured I would not have any issues as I use this for work. Has anyone else had similar issues on the M5510 Precision series?
It looks like the battery is very swollen in multiple cells and the trackpad looks like its about to blow right off the laptop.  
I'm also not sure how safe it is to use this laptop for business travel now that it looks like the cells are expanding and lithium ion explodes.

A:Dell M5510 battery breaking my trackpad and looks like its ready to explode (4gvgh battery)

So first thing is stop using the computer.  If the cells are expanding that could cause a safety issue.  I would call Dell ASAP and have them replace the battery which is obviously defective.

Read other 1 answers
RELEVANCY SCORE 47.6

Hello,
I've been looking around for a battery extender for an adapter with output 6.7A, 19.5Volts -- 130Watts.
No luck so far, as most of the items I found had max 5A output.
Does anyone know of a solution to carrying extra juice on the go for the inspiron 7559? Any advice would be greatly appreciated.

Read other answers
RELEVANCY SCORE 47.6

My Dell laptop will charge and operate for several hours off a new 6000 MAh battery but the icon in the tray inidcates that it is always on line power. Although both the CD and floppy drive work when installed in a bay the system not indicate that they are present. I have updated the bios from Dell but that does not help. Any ideas would be appreciated.

Jerry
 

A:Dell Inspiron 3500 charges and runs on battery but cannot find battery or bay devices

Still under warranty, isn't it? Call Dell for a repair trip.
 

Read other 3 answers
RELEVANCY SCORE 47.6

As the title says.

My battery is 100% charged, when i disconnect the power lead after 30 seconds or so my laptop powers off.

I bought a new battery today charged it to 100% and it does the same thing
Any ideas please

A:Dell Inspiron 7720 Laptop - Battery 100%, turns off when not plugged in, have tried new battery

harrrrrrry.Cable LooseIf you have a cable that is loose, try removing the cable and reconnecting it and make sure it is firmly in place.If the cable is still loose, check for any bent or broken pins or damage to the connector or cable.If there is damage to the cable that is causing it to become loose, the adapter and or cable will have to be replaced.Check the BatteryRight-click the battery icon in the lower right-hand corner, then click Dell Extended Battery Life Options. If this option is not available, proceed to Step 2. Click the Battery Health tab. Make note of the message on the page, when the battery shows as "This battery is performing normally", then the battery is performing as it should.Make sure your bios is updated. You can also run the diags. click the link below.http://dell.to/2k3NUrHTo run a full diagnostic on your computer, go to the Dell PC Diagnostics page, click the Advanced tab and click Run Diagnostic. Uninstalling & installing the Battery DriverIf the above steps don’t resolve and you might need to uninstall the battery driver, and then restart your computer. Follow these steps:Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.Double-click Batteries.Right-click Microsoft ACPI-Compliant Con... Read more

Read other 1 answers
RELEVANCY SCORE 47.2

This started a few day ago and so far as per now i charge it almost every after 2hours but with 45% still remaining on battery.

A:My dell latitude battery shuts down at 45% of battery power remaining and on plugging it into ac, it starts from that same % so am not sure of what is happening to it.

Hi,
Thank you for writing to us!
Kindly boot the system into BIOS and check the battery health and Ac Adapter.
Also private message the service tag and email address.
Thanks
Robin

Read other 1 answers
RELEVANCY SCORE 47.2

Hello Apologies if someone has already posted this query and got a response. My G700 has Lenovo's Energy Management software (8.0.2.4) installed. Until recently, the battery would charge (and drain) as expected - it is the original that came with the laptop a few weeks ago. I'm running Windows 8 and haven't upgraded to 8.1 yet. However, now I get a pop-up box from the software every time I boot up from saying that "the system does not support batteries that are not genuine Lenovo-made or authorized.....". Also, the software is preventing the battery from being charged, so I'm having to use the mains power. Lenovo's support has suggested that it might be a (physical) problem with the battery, but it seems to be a software-related. Please can someone help with this one? Is there an update to the software that I can install? Can it be disabled to allow the battery to be charged? Does the problem go away with an upgrade to Windows 8.1?  Thanks in advance!

A:G700 - Energy Management says battery is not genuine and won't charge it!

Hi Ammo23,
 
Welcome to Lenovo Community Forums!
 
    This error may be a Software/Firmware Related or the battery is really bad and being read as not genuine.
can you try Doing this,
 
 
 1. Try Performing a power Drain and BIOs Reset.

Remove the AC adapter and the battery, Now Hold Down the power Button for at least 10 sec. This will drain the Mainboard.
Reconnect the Ac and Battery and Turn on the system,Right away start tapping F2 to boot into BIOS Setting.
Hit F9 to Load defaults and enter for Yes then hit F10 To save and Exit then Enter for Yes.

 2. When Booted Back up to Windows,
              Open Device Manager and under Battery Look for Microsoft ACPI Compliant Control method Battery
              Right Click On it and uninstall it, Restart after uninstallation.
 
Check if the issue will be the same after the Steps.
       If still the same, Uninstall the Lenovo Energy Management from Control Panel / Programs and restart the system.
         check if the system will charge without the Energy Management Software,
 
  If the same thing happened I would Suggest you call Lenovo Support right away and report the steps your did and still getting the same result.
 
Let me know your Findings
Cheers!
 
 
 
    





Did someone help you today? Pr... Read more

Read other 3 answers
RELEVANCY SCORE 47.2

Hello.
I've been using a Dell inspiron 1545 from about 3 years now and exactly after 2 years of my buy, the battery failed and it started showing me to replace the battery and always notified me about contacting dell for a new battery.
I didn't take this of much concern so i just ignored the message and kept on using my battery with my adapter plugged in. After 4-5 months of such usage, My battery completely failed and doesn't even offer me even a minute of backup, when i remove the power socket. Then i realized the importance of a new battery and then bought a new battery from Dell.
Its the same battery with the same specs and also the same family type. After i removed my defected battery, I replaced my new bought Dell battery and realized that my battery is working fine. its charging well but at some time, it says "Plugged in, But not charging" Which is rare for any new battery, which is bought brand new.

This is how it looks now after i remove the AC adapter plug and when i depend on the battery backup. it is providing me a backup, but I see a yellow exclamatory mark beside it. Which I think should not be present. it also says "Low battery" when there's already 99% of battery left!
I've also followed some online steps
1) updated by BIOS to the latest  2) Followed some other steps like uninstalling the battery ACI in the device manager and etc...
i would love to get this problem solved. I'm using a PA-12 family adapt... Read more

A:Bought a new dell battery and still my laptop battery doesn't charge!

Hi Utkarsh. I Actually FIXED this problem months back. and I exactly want to help you on this so that you can fix it yourself too..
the problem which is creating your battery to show an exclamatory mark is your power settings.
so follow these steps to get rid of that sign and a perfectly working battery.
1) Click on your battery icon (left click) you should see an option called " More power options" at the bottom of the popup.
click "More power options"
2) Now you will be taken to your control panel where you can see all of your power plans and under each plan, you will see an option called "Change plan settings"
3) Click on "Change plan settings" for your active power plan. Now you will get redirected to another control panel window, where you can see two kind of power options to get adjusted. that is, when you battery is plugged and when your battery is unplugged.
4) Don't touch those options, just click on "Change advanced power settings" at the bottom left of that window. THIS IS THE AREA WHERE WE NEED TO FIX!
5)After you click on "Change advanced power setttings", you will see a POWER options popup, go to the bottom and then you can see something called "Battery" with a plus sign on the left. click it.
6) Now you just have to change the levels for the following values
                   --> Critical battery level ( you can change it to 10%)
&nb... Read more

Read other 24 answers