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Installing XP on Brand New HP Desktop Returns Blue Screen!

Q: Installing XP on Brand New HP Desktop Returns Blue Screen!

I just purchased a brand new Windows 7 laptop for school, unfortunately they don't support Windows 7 so I need to install Windows XP.

I insert my disk to format and do a clean install of XP but I return this error:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical Information:

***STOP: 0x0000007B (0xF78D2524, 0xC0000034, 0x00000000, 0x00000000)Click to expand...

I literally just got this computer, plus I've even tried to put the Windows 7 install disc, and that works fine.

I've tried inserting 2 separate Windows XP discs that have both worked for me in the past, and both return the exact error.
System Specs:
HP G60 Noteboox PC
Dual Core 2.10GHz
4.00 gig memory
64 bit OS (Could this be the problem? Both XP copies are 32 bit)

Thanks for any help you have!!

Preferred Solution: Installing XP on Brand New HP Desktop Returns Blue Screen!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Installing XP on Brand New HP Desktop Returns Blue Screen!

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I noticed their are a few people who have complained about the blue screen of death im having a similar problem. After instulling a windows update...I dunno wihc one sorry) , it updated and restarted fine...but then after I shut it down it goes to the error boot screen. I froze the blue screen of death and the technical information states:

Stop: 0x000000D1 (0x00000004,0x00000002,0x0000001,0x8A22023E)

NDIS.SYS-Adress 8A220223E base at 8A207000, Date Stamp 479190e7

I cant use safe mode, or any other things recomended, as well all I have is a recouvery disk...

any help will be appriciated!!!

Thank you

A:blue screen of deathg returns!!!

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About two weeks ago I got a blue screen (BS) but was able to start via safe mode.
This happened several more times over the next few days.
Same problem 11Jan, restarted, got same screen, restarted,
was able to start after using debugging option,
then got User Account (UA) screen with Administrator account, logged off,
got to my regular UA screen, logged into my account and was able to save my files.

I did a full system recovery on 01/14/2014 with the original disc set.
After removing unwanted applications (ads, games) and programs,
I reloaded my files, loaded my applications (MS Office XP Academic edition, Juno, and Mozilla)
and redid my settings (hard copy saved from previous recoveries).

Now, the BS returns every time I try to use my computer
after it has been sitting idle for more than a few minutes.

I sent an error report to microsoft (see attached doc) today.

Any ideas/assistance in clearing up this issue are greatly appreciated.

My computer is HP Presario 6000 series purchased in December 2002.

On the BS:
Technical Information:
*** STOP: 0x000000D1 (0xF8941851,0x00000005,0x00000000,0xF8941851)

SYSTEM SUMMARY as of 01/17/2014
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Build 2600
OS Manufacturer Microsoft Corporation
System Name YOUR-PA86Z1I3G7
System Manufacturer Compaq Presario 05
System Model DA208A-ABA 6301RSH NA850
System Type X86-based PC
Processor x86 Family 15 Model 1 Ste... Read more

A:Blue Screen returns after Full Restore.

Go to the HP Driver site for your model: Software & driver downloads Compaq Presario 6301rsh Desktop PC | HP? Support and download the Chipset and Display Driver

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Windows 7 Home Premium HP Pavilion

I had done a recovery to get things cleaned up. Sort of a let's start fresh now after a year of learning and installing so many programs the wrong way etc. Computer is all nice and organized and working well except this one thing.

After sitting about 15 minutes desktop goes black for about 4 or 5 seconds then returns to login screen and I have to enter my password again.

Changed every power setting to never and still can't resolve this. This never occurred when I had the original install I got with the system. Thanks


A:After 15 minutes desktop returns to logon screen

Do you have Sleep and Hybrid Sleep also set to Never?

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First of all, can I say that I am somewhat computer illiterate, but I am determined.

I recently purchased a new desktop computer, the specs are:

Intel Core i7 2700K CPU - 3.5GHz
Gigabyte / Asus Z68 Motherboard
16GB DDR3-1600MHz RAM
1TB SATA3 7200RPM Hard Disk
BluRay Combo Drive(LG)
2 x ATI HD6970 2GB PCI-e in Crossfire configuration
Antec Nine Hundred Gaming Case
Thermaltake Tough Power XT 875W PSU

Now it comes time to install windows 7 professional, so I purchase a copy of the OEM version (because I'm stingy).

When I put the DVD in the drive it boots straight away and it comes up with a black screen that says "Windows is loading files........." . The bar on the screen loads and then it says "Starting Windows", after that a blue screen with some leaves and what looks like a very small bird appears in what I am assuming is meant to be the start of the windows 7 professional setup screen, however nothing comes up and after a while (5 minutes or so) my computer restarts and it's groundhog day (has been doing it for the last 3 hours).

Can anyone help me?

A:Problem installing windows 7 on brand new desktop

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Hi Guys

I've got a brand new PC, everything is new except for the PSU.
I'm getting random BSOD's. I've tried replacing the RAM, MOBO, and SSD, still no luck.

Mobo Asus P8H77-M-LE
CPU i5 2400
RAM Corsair Vengeance DDR3 1600 8GB (4GBx2)
GPU Asus GTX560
PSU Corsair HX620
SSD (Boot) Crucial m4 128GB
Slave HDD WD Blue 320GB
Everything else is stored on home server...

Please help me out, I'm getting desperate.

Here is the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 3081

Additional information about the problem:
BCCode: 50
BCP1: FFFFD8A0034C3898
BCP2: 0000000000000000
BCP3: FFFFF80002235B6F
BCP4: 0000000000000007
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

I've attached the ZIP SF folder as well. Thanks!!

A:Blue Screen - Brand new PC

Hi monggoking

This looks like a one of case.. you just have 1 BSOD as far as i can see in the logs... which is caused by photoshop. Could be a bad reference to the scratch pad or memory.

You should be good to go... unless these kind of BSOD appears constantly

If it happens again do post in more dumps.

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I just got a new HP Pavilion HPE 1234 about a week ago, and today got a blue-screen error while I was surfing the web.

This is what the dump file contained:

Dump File : 102312-39047-01.dmp
Crash Time : 10/23/2012 2:15:30 PM
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02c93284
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : termdd.sys
Caused By Address : termdd.sys+4d4bcc0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102312-39047-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 289,122

I'm not sure what other information is needed -- I'm running 64 bit Windows 7 Home Premium with Service Pack 1.


A:Blue Screen on brand new computer

Hi Mark,

These are just a few quick questions that will help other people with diagnosing your problem. (IE: People more talented than I)

Have you recently installed any Windows Updates to your computer that either failed or were unsuccessful?

Have you recently installed any drivers on your computer?

Did your machine come pre-installed for you, or did you format and install Windows 7 yourself?

Please include the model of your video-card as well as the version of your current drivers.

To find this information select the start orb (The blue orb in the corner of your taskbar), and type "dxdiag" (Without quotations.) into the search area near the bottom.

A dialogue box may appear and prompt you if you wish to check if your drivers are digitally signed (Either option won't hurt your computer any).

Once the DirectX Diagnostic tool has loaded, please select the 'display' tab.

On the left hand side you will see the name of your video-card, and on the right you should see the version number of your drivers.

Please include this information in your next post, thanks!


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Hi everyone and thank you in advance for your help.

I am a total newb when it comes to computers so please let me know if you need additional information.

This is a brand new pc which I received 10 days ago and I get the blue screen of death once a day with the following error code: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80002fb40f3, 0xfffff880033698b8, 0xfffff88003369120). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 072810-11796-01.

If I just restart windows normally (don't even have to use safe mode) everything works totally fine and I have no problems. If I turn off the computer and start it within 5 minutes I have no problems. I turn it off in the night and restart it the next day and then again I get this blue screen with the same problem. Once I turn the pc off and on (select start windows normally) there are no problems. Really not a big deal at this point but I am afraid it may get worse over time and if there is a real issue I might as well get it fixed now while it is under warranty. I was told to do a complete wipe but am hoping to avoid that if possible.

System information:

HD-403-108 1TB SATA II 3.0 GB 7200RPM HD 1
RM-317-501 2GB DDR3 / 1600 MHZ MEMORY 3
FA-104-116 CASE FAN 120 MM ... Read more

A:Brand New Computer Blue Screen

It may be some sort of error within Windows, are you able to do a fresh install of windows 7?

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Just recieved a new PC today, and upon plugging it in and starting it up, it had blue dots spread around the BIOS screen, then two red lines down the screen while it loaded Windows 7. The loading bar then freezes, and it bluescreens and tries to restart.
When I tried to put it in Safe Mode, it says it cant run Setup while in Safe Mode.
Personally I think this is a hardware issue:

Intel i7 920 @ 2.66ghz
3 x 1gb OCZ Gold DDR3 RAM
Asus Radeon RX4850 1gb
Seagate 500gb HDD
Asus X58 P6T Deluxe
>>>> OCZ Mod X-Stream Pro 500W <<<<< - the possible problem, I dont think the company has given me nearly enough power to run the compenents properly.

This PC came from an Insurance supplier - as its a replacement PC to one that got stolen, and they didnt send me the PSU I asked for.

Any help much appreciated


(Sorry if this is the wrong section, but it could be any of the hardware or software )

A:Windows 7 Blue Screen (Brand New PC)

are you booting the pc with the windows 7 disc in the cd tray? it can only install that way.

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I built this machine 2 weeks ago, runs great except it has crashed 5 times while gaming. I get a blue screen:

Stop 0x000000F4


It then will not boot because BIOS no longer sees my two Adata S510 SSD drives hooked to the Intel Sata3 controller (one is Win7, other has game). The SSD drives do not appear on the booting screen or inside the BIOS. It does still see my WD disk drive on the Marvel Sata3 controller. If I cycle power or reset, the SSD drives are again visible and it boots fine.

Intel 2600K
Windows 7 Home Premium 64 (OEM from NewEgg, new)
PSU is Corsair CMPSU-750HX 750w RT
8GB Gkill 8G F3-12800CL8D-8GBXM

Brand new home-built from NewEgg parts, original OS install. default settings/no overclock (other than slight GPU factory OC).
Runs cool. Usually takes a few hours of gaming before it crashes. I have run Carrona memtest 86 V4.20 and Prime95 w/o crashing or errors. Windows doesn't seem to be generating a minidump file.

Attached is zip file with Perfmon and BSODjcgriff2.

Any help will be greatly appreciated!

A:Blue screen on brand new build


Originally Posted by kwong

Windows doesn't seem to be generating a minidump file.

Is this the case ? I really need the dump file to examine your BSOD. Try rechecking it. If it really does not generate a dump file, then you might have to do a kernel debugging.

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I just purchased a Gateway computer for streaming movies and video. I got it up/running and the very same day it crashed twice with the following error message.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880058B3817
BCP3: FFFFF8800AE2B900
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Can someone help me identify the issue?


A:2 Blue Screen Events on Brand New PC

You should post your system specs as well as what you were doing when this occurred.

Did you run system update after getting your computer up and running, are all your drivers up to date? You might need to update to latest Flash if it crashed during streaming. A non comprehensive google search of your problem seems to indicate that other people had graphics driver issues when they got this error code.

As an aside, I always advise people that have brand new computers that don't work to contact the manufacturer for tech support. A brand new computer should not crash out of the box.

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On the blue screen it tells me it is an uncorrectable hardware error, after restart, windows gave me the following error msg:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8010155030
BCP3: 00000000FE000000
BCP4: 000000000040014A
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
This problem happens seemingly at random. During idol, during games or movies. I'd like to not have to send it back to the manufacturer after waiting a month yet having it only a few days.

Sys specs:
Win 64 Ultimate
4.0 ghz (Factory overclocked) i7 cpu
12g ram
quad sli nvidia 295's
Sound Blaster X-FI sound card.

If there is a way I can correct this issue, i'm all ears.

A:Blue screen error, cannot use brand new pc.

A stop 0x124 is indeed a hardware error report.

It's a bit like having your new car's engine develop a problem whereby it's stopping randomly while you're driving. Do you really want to be pulling out the spanners and troubleshooting yourself, possibly at the risk of voiding the warranty, or do you take it back to the dealer?

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Hello I just bought this laptop like 10 hours ago at a thanksgiving store I brought it home and install firefox and AVG on it.then like 45 min ago I checked windows updates and there was about 10 updates it told me to download so i clicked download then 2 min after they started downloading my screen flashed and i got a blue screen and it said alot of information before i could read it the computer shut off.Now when i try to start the computer i get the following message.http://img256.imageshack.us/img256/7015/img5544za0.jpgCan you please help Its brand new

A:Brand New Laptop Will Not Start Up! -blue Screen

The error points to your Intel video drivers as where the error occurred (not necessarily the cause of the error) by pointing to the igdkmd32.sys file.Try booting into Safe Mode by pressing F8 immediately when the Windows screens first appear. Or, you can launch Startup Repair by following these instructions: http://windowshelp.microsoft.com/Windows/e...2f3f351033.mspx

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I've had my new HP Laptop for only a few weeks and it's blue screening on me.

When I go to the Vista folder called Problem Reports and Solutions, it tells me I'm having this problem on a regular basis:

Service CyberLink Background Capture Service (CBCS) hung on starting.
For instance, the log right now says this has happened 9 times in the last 3 days - two of those times were simultaneous with a blue screen. When I click on "check for solutions", I get "no solutions found".

Should I take my laptop back and get my $$ back? Or is there something I can do to eliminate the blue screens?

A:Vista Blue Screen on Brand New Laptop

Ms.Green said:

I've had my new HP Laptop for only a few weeks and it's blue screening on me.

When I go to the Vista folder called Problem Reports and Solutions, it tells me I'm having this problem on a regular basis:

Service CyberLink Background Capture Service (CBCS) hung on starting.
For instance, the log right now says this has happened 9 times in the last 3 days - two of those times were simultaneous with a blue screen. When I click on "check for solutions", I get "no solutions found".

Should I take my laptop back and get my $$ back? Or is there something I can do to eliminate the blue screens?Click to expand...

You should contact the manufactuer of the computer before you take the laptop back. Since the laptop is only a few weeks old, it's under warranty and the manufacture's Customer Service Department should be able to help you.

If you don't get any satisfaction from the Customer Service Department then take it back to the store and either damand a refund or an exchange for a new laptop.

Good Luck

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I have had my computer up and running for a wekk and i keep getting these crashes, this is the following report of them -

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 34
BCP1: 00050830
BCP2: 8E17F870
BCP3: 8E17F450
BCP4: 82E88D2E
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I have ran Memtest86+ and no errors where found

also when you respond than you try to simplify it? I am not a girl who easily understand all the technical stuff.

A:Please help- Blue screen crash on brand new computer

bumping cause i really need help

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a couple of days ago I received this powerful laptop , http://www.cyberpowersystem.co.uk/system/Fangbook_X7-100 , 64bit, everything great but I got several times the blue screen error when I hibernate or put it to sleep... screenshot.

Cyberpowersystem replied saying that it can depend on the antivirus that I installed, avira free antivirus... however I first got the blue screen even before installing the antivirus...

any input on the matter is welcome, thank you!

A:brand new laptop, suspicious blue screen

number said:

it can depend on the antivirus that I installedClick to expand...

Don't think so.

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Windows 7 Home Premium, Service Pack 1
I originally installed Windows 7 on this machine.
The OS is an OEM version I purchased from newegg.
The system is less than one month old.
I installed the OS less than one month ago.
I have not reinstalled it.

AMD Phenom II X4 965 Black Edition
NVIDIA GeForce GTX 550 Ti (Fermi)
ASUS Sabertooth 990FX
CORSAIR Enthusiast Series TX650 V2 (650 Watts)

I built this computer.
There is no serial number.

I bought and assembled this machine in October, using an OEM version of Windows 7. I have encountered kernel panics when playing PopCap games or using Flash or Silverlight in Firefox, among other things. In most cases, the computer is not being taxed very much, so I'm not sure how to proceed.

First, I installed all of the drivers recommended by the manufacturers, and installed the most recent BIOS version for my motherboard.

Second, I checked the RAM using the Windows Memory Diagnostic and memtest86.

Third, I ran the Driver Verifier tool with no clear results.

Fourth, I ran a few stress tests on the GPU. Besides heating up some during the tests, the GPU didn't do anything out of the ordinary.

Fifth, I double-checked the inside of the machine. For this machine, I have 3 case fans, and the 3 built-in fans for the CPU, GPU, and power supply. None of them appeared to have any physical problems, and all of them have been running. I believe that air is flowing through without any trouble.

I have been checking the minidumps and MEMORY.DMP ... Read more

A:[SOLVED] Brand New Machine Blue Screen

Recommendations:A portion of the crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
If you are overclocking any hardware, please stop.

Run a system file check to check Windows for corruption: Click Start Menu
Click All Programs
Click Accessories
Right click Command Prompt
Click Run as administrator
sfc /scannow
and press Enter
Once it is complete, make note of the message. If it says Windows Resource Protection did not find any integrity violations., restart your computer and post back
If the message does not say Windows Resource Protection did not find any integrity violations., restart your computer and do steps 1-6 again.
You may need to do steps 1-6 up to three times with a restart in between each run to resolve all corrupted files.
If you still have corrupted files after a fourth run, post back here with the following:Click Start Menu
Click Computer
Open your C: drive
Open Windows
Open Logs
Open CBS
Copy and paste CBS.log or CBS (it may not have the log extension) to a location you will remember.
Compress (zip) the CBS file and attach the .zip file to your next post.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
Download the drivers you want for your display card(s)
Click Start Me... Read more

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Hey guys.
Seems like I'm having bad computer season. Hahaha
I built a computer last night (literally for about 10 hrs) Yes.. I'm a noob lol
I believe when I turned it the computer around the third time, I saw a spark between one of the power cables (from the psu) and the case and the computer was shut down.
Before that even happened, however, the motherboard couldn't pass their logo screen (asus). It freezes and everytime I restart, its about 90% of the time it freezes around there.
And if not there, 10% while I'm doing something in the windows.

Another thing is blue screen. I don't know what caused a blue screen but I seem to found out how it gets to the blue screen so I used 3dmark'06 and, alas, at the same spot it sometimes freezes or goes into a blue screen with (0x00000000a,0x034000000,0x0000001c,0x00000000,0x804fac65)

Any body have any similar situation(crosses fingers that you don't)? or any thoughts?

ps. Asus EZ flash 2... I wanted to update the bios but it freezes everytime I go into ezflash

Thanks a bunch peeps!

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Brand new HP Stream Notebook.  Battery is charged.  When I turn it on the screen is blue.  Nothing else happens.  No text.  no start bar.  What do I do????

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I got this blue screen error recently on my new Acer 7720G laptop purchased from Acer Australia. The configuration of the laptop is

Processor: Intel t7500 2.2Ghz, 2.2 GHz
RAM: 4GB in total(Maximum Capacity), 2 memory sticks of 2GB each Kingston SO-DIMMs
Operating System: Microsoft Windows XP Version 2002 Service Pack 2

The Blue Screen Message read as:


Device driver got stuck in an infinite loop. This usually indicates problem with the device itself or with the device driver programming the hardware incorrectly.
0x000000ea(0x085c1c3b8, 0x8a2f0ef8, 0xf78eecbc, 0x00000001) ATI2DVAG

I am attaching the original memory dump file.

Please help me on this zenosincks.

Thanks a lot.

A:Brand New Acer 7720G and Blue Screen of Death

Brand New Acer 7720G and STOP C0000139 Blue Screen

Hi Everyone,

I am getting this error message and my laptop is in infinite loop of rebooting. this started happening after I installed Windows SP3 pack.

Stop: C0000139 {Entry Point Not Found}

The procedure entry point gdibitmapbitsize could not be located in the dynamic link library gdi32.dll

Till NOW, I to sort out the problem, I have performed the following steps:

1. Tried F8 to boot into the safe mode, unsuccessful, same error. Tried all the options of the F8 key other than normal boot, same error with infinite reboot loop problem.

2. I tried to format the c: drive and have tried to install the factory boot DVD Rom supplied by the Acer along with the laptop, no success, same error. Although the installation goes successful, yet the problem remains the same after the installation. I have done 3 factory restore of the laptop 3 times without any success. The original factory restore DVD came with Windows XP service Pack2 version 2002.

3. I even tried to restore the original gdi32.dll file in windows folder as suggested by the other forums and microsoft forum but of no use, the problem remains the same.

Now the laptop is with the operating system as shipped from by the ACER but the error remains the same.

The configuration of the laptop is:
Processor: Intel T7500 2.2 Ghz, 2.2 GHz Core 2 Duo
RAM: 4GB, 2 sticks of 2GB each (Kingston Brand)
Operating System: Windows XP Professional version 2002, SP2

Could anyone please... Read more

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Please help me, i have this brand new laptop and everyday I have at least one blue screen. I haven't catched yet the blue screen to make a picture of it, but i have attached the log!


A:Brand New Laptop - few times 1000007e Blue Screen

Do you have warranty? If so i would contact the company. Sounds like a hardware issue.

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BRAND NEW self-built computer, BLUE SCREEN OF DEATH!!

I have just finished building my life's dream machine...
It has an awesome ASUS motherboard, 400 GB hard drive, 1 GB of ram, brand new MSI video card, and i ..::think::.. i have everything plugged in right.
Here is where my problem begins...
When i turn it on, (yes, it turns on) everything is fine...until the windows install starts. It loads everything it needs to, then SHOWS ME THE BLUE SCREEN OF DEATH!! It sucks. I think maybe the HDD is corrupt, but im not sure. Its a brand new HDD, bought off Newegg, 293 bucks. Ill do anything to get this baby off the ground. Any help??

Thanks alot in advance,

P.S. The hard drive is an SATA hard drive.

A:Brand new self-built computer, blue screen of death

Here is some info that might be useful. Check it out for info on the Blue Screen of Death.


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Brand new laptop keeps crashing. Has shown blue screen with error message DRIVER IRQL NOT LESS OR EQUAL(rtwlane.sys) 5 times, and has compltly locked up twice ctrl+alt+delete didn't work so had to switch off via power button. Windows update failing to install despite being connected to the internet. 

A:Brand new HP X360 11-k107na Blue screen DRIVER IRQL NOT LESS...

Hello,Thank you for posting in the HP Support forum. Welcome ! This is BSOD -  kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (more often) or because of hardware issue (rarely). In your case, this seems to be known issue - your network drivers are outdated and need to be updated in order to fix the issue. Option 1:Visit the HP web site for your model >> http://support.hp.com/gb-en/drivers/selfservice/HP-Pavilion-11-x360-PC-series/8499314/model/8942286 , select your OS version, download , choose the Network drivers , download and update them Option 2 (recommended):If you do not have it already, please download and install HP Support Assistant from this url: http://support.hp.com/us-en/document/c03467905Use to check for and apply all drivers updates Additional tips:- If you have McAfee software installed, then uninstall it and eventually run this McAfee uninstaller tool >> http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp- Use the built-in Windows Defender >> http://www.howtogeek.com/220232/how-to-use-the-built-in-windows-defender-antivirus-on-windows-10/  Please, provide your feedback and let me know how this goes. - ... Read more

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Last weekend I built my first home theater PC. It was a lot of fun and everything went smooth until I started getting the Blue Screen of Death. It seems to happen after it wakes up from sleep (S3). It's not always a BSOD but sometimes its a black screen (nothing). After restarting machine it's usually ok. This is a Mini ITX machine with the following components. I purchased everything from NewEgg and all the parts arrived together and everything was built at once on the same day (Saturday Jan. 7th). So all the following components are all brand new.

Case: Silverstone SG06-450 Mini ITX (450 watt PSU)

Motherboard: Biostar TH61 ITX

Processor: Intel Core i3-2105 Sandy Bridge 3.1GHz LGA 1155 65W Dual-Core Desktop Processor Intel HD Graphics 3000

RAM: G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333

Solid State Drive: SanDisk Ultra SDSSDH-120G-G25 2.5" 120GB SATA II Internal (SSD)

Optical Drive: Sony Optiarc Black 4.8X BD-ROM 8X DVD-ROM 24X CD-ROM SATA Slim Internal 12.7mm Slot Blu-ray Combo Model BC-5650H-01

Below is my minidump file C:\Windows\MiniDump

HELP!!! Thanks!

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [G:\011112-6973-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\XPsymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Win... Read more

A:Blue Screen of Death after Sleep ... (Brand new custom build)

Sorry you are having problems.

Please do the following:


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OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, Intel64 Family 6 Model 158 Stepping 10
Processor Count: 6
RAM: 8152 Mb
Graphics Card: NVIDIA GeForce GTX 1070, -1 Mb
Hard Drives: C: 446 GB (404 GB Free);
Motherboard: Micro-Star International Co., Ltd., Z370-A PRO (MS-7B48)
Antivirus: Windows Defender, Enabled and Updated

Just this friday I put together a new custom built PC and im positive the hardware is installed properly given the fact that I am able to use it. However I feel as though I initially installed the drivers improperly. I was following a youtube tutorial for the entire process essentially and when it came to updating the drivers i just installed them from the links the guy gave since we had the same exact motherboard and the video was made like a week ago so i figure it would be fine. I started noticing problems right away when trying to download some from the links it gave me weird error messages and of course it started to crash. (also my motherboard came with a disk to upload the drivers that i completely missed and never put in afterwards in fear of making things worse. I feel I may have messed up there as well) After that happened i figured something went really wrong there and I should figure out what drivers I actually need to update. So I downloaded DriverEasy and that seemed to help. It told me what drivers needed updating so I updated all of them manually. After that it appeared to work fine, except it s... Read more

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Hi, Just bought a HP 6 GB of Ram, Windows 7 Home Premium 64-bit.
When I try to back-up all my files using the 'Back-up' feature integrated in Windows 7, it fails...
It will back-up about 3/4 of the way then:
Everything freezes up and when I finally restart my PC, the blue screen comes up, but seems to work after reboot.
I am trying to back up my files to an external Maxtor One Touch drive
Its a brand new PC and frustrating. I already created a boot-up disc and image snapshot of my C: Drive with no problems.
Ive read online of similar Windows 7 64 bit users having the same EXACT problem, so I believe its not distinctly my PC.
Any suggestions..
Thanks alot for any help!

A:Brand new PC crashes with Blue screen after trying to 'back up files' integrated in Windows-7 (64 bit)

Define 'freezes up?" Does the Window grey out and say "not responding' in the title bar, or does it simply look like nothing is happening. What is the error message that comes up on the blue screen? How much data are you trying to back up? Backups on my system takes hours.

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I bought a new Lenovo Yoga 920 in September, 2018.  On Nov. 1, 2018, it had a hardware error that required that I ship it back to Lenovo for repair.  I didn't hear anyting from Lenovo by mid November, so I chatted with a support around Nov. 15 and found that it had a bad motherboard and that the repair time was unknown because they had no motherboards in inventory.  I called back in around the beginning of December and found out that the part was still not available and the repair date was unknown.  On the repair order, it had an expected repair date of December 12, 2018.   I called back in on December 12, 2018 and found that the part was not available and the repair date was unknown.  Today is December 13, 2018 and I have not received any communication from Lenovo regarding the status. I'm cool with laptops breaking, but the complete lack of communication from Lenovo has been very dissapointing.  Also, it is ridiculous that a company that manufactures laptops requires over six weeks to replace a part.  As of right now, I have no idea if and when the machine will be returned.  I'd send it back to Lenovo for a refund, but I missed the return date by a few weeks. This is my last Lenovo...

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I have DELL Inspiron Laptop 1720 and it caused a Blue Screen of Death error within first couple of hours. I begugged the error in the two files that I am uploading. The first one says that it is because of some driver error and the second one which was debugged from Memory.dmp of about 300 MegaBytes also says in the middle that it was due to Memory Corruption as well.

Could someone please explain it more clearly to me which file is right and do I still need to check my Memory because the laptop is still brand new.

debuglog.txt has been debugged from mini040808-01.dmp of size 135K from windows\minidump folder.

debuglogmemorydmp.txt has been debugged from \windows\memory.dmp of size 300 MegaBytes.

Both of the \windows\minidump and \windows\memory.dmp belong to the same Blue Screen of Death Error.

The Blue screen of death was very quick and I did not get any chance to note down anything at all thats why I debugged them.

Then again yesterday I got one more Blue Screen of Death Error while restarting Windows and it was " IO System Verification error in HIDCLASS.SYS (WDM DRIVER ERROR 220) (HIDCLASS.SYS + 2484 at 909Af484).

Please help if the Blue Screens of Death belong to software or hardware problems.

Other than those two Blue Screens of Death the system has been working absolutely fantastic and I have not received any other error messages within the Windows Vista ever since I bought it on 08 April 2008.

Do you guys think it is serious issue wit... Read more

A:Brand new Dell Inspiron 1720 Laptop causing Blue Screen of Death

I am attaching the zipped original minidump file. I am still curious to know the reason for that blue screen of death please.

If I can, I will try to get everything out of Dell Australia's Total Satisfaction Policy to avoid any hassles in future with the hardware problems with this laptop.

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I wanted to try installing win 7 on my new sata drive, but I get a blue screen during setup. Here is a picture of the exact error I get for reference:

A:Blue screen when installing Win 7

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Hi guys im new at the forums.

I just formated my computer hard drive and when I try to install xp it does not detect any of my partition I have. It finds 3 partition but all of them are errors. couple seconds later I get a blue screen that says the following.

STOP: 0x0000008E (0xC0000005, oxf741ded5, oxf70257d0, 0x0000000

setupdd.sys - adress f741ded5 base at f73f3000, datestamp 3b7d8507

A:Xp blue screen while installing

Run chkdsk on all 3 drives and report if it finds any errors.

Run HDD Regenerator (from Hiren's Boot CD) and report if it finds and/or fixes any bad sectors.

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I bought my computer with 1GB ram and i decided to install 1GB for more speed, and after installed i been having problems, sometimes I get a blue screen and the computer restarts by itself.

A:Blue screen after installing 1 GB Ram.

Hi ElFeNoMeNo12,

What type of RAM have you put in? Are they both DDR3? Try removing each stick separately so that there is just 1GB at a time in your computer. It would also be great if you could fill out your System Specs. Some computers can't handle certain amounts of memory.
Filling Out Your System Specs

Hope this helps,

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I just tried installing SP2 on my Vista Home Premium; everything was installed correctly and it restarted fine after Step 3 completed.. but then once it restarted I just shut it down. When I turned it back on about 30 minutes later I got the blue screen and then it did an automatic memorydump then I went back to my restore point. Im a little disappointed since my computer JUST shipped yesterday but it's not that big of a deal.

I am using an HP Pavilion dv3 Notebook PC

-Pentium(R) Dual-Core CPU T4200 @ 2.00GHz

-4GB RAM and obviously a 64bit OS

My dump file is 385MB

Id like to have SP2 installed and working correctly, is there anything I can do to help?

A:Blue Screen after installing SP2

There are 2 common reasons for failures due to the installation of Service Packs
- malware
- outdated drivers.

I'd suggest that you scan your system for malware and that you visit the HP support website to update your drivers.

For a more specific analysis you'll have to upload the dump file to a file hosting service for us to have a look at. I like http://www.box.net for this purpose.
Once it's uploaded, you'll have to Share it, then post the link to it in your next post.

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I am trying to install SBS 4.0 on a P133, 80MB RAM, no CD-ROM, Linksys LNX100 NIC. System has 2 HDs, I loaded the 2 CDs for SBS onto D:\, removed primary partition in fdisk and then created a new one that is 1500MB with FAT 16. I went through the install process and it went through the DOS and Windows portions of the install just fine. After that it goes to reboot and run NT4 for the first time but on bootup I get a blue screen with almost the whole screen full of hex numbers and mixed in messages. Following is some of the key info from that screen:
...(build 1381) Service Pack (3)


Restart and set the recovery options in the system control panel or the /crashdebug system start option.
I have re partitioned the drive and installed this 2 times, the only difference being the selection of liscensing screen (first time I chose 'by server (2)' and second time I chose 'by seat')

How can I get through this? What am I doing wrong?

5/25/01: We did a search on Technet and found an item that told us to set this up as a PDC instead of stand alone. We will be trying that.

[Edited by Schu23 on 05-25-2001 at 11:14 AM]

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I have just helped a friend reinstalling Windows XP on his computer (MyBook L51A-10). I put in the Windows cd, I deleted the two partitions that it had and made one instead. After that I formatted the harddisk and the computer copied the files from the cd like it's supposed to. It restarted and showed the Windows "loading screen". And here comes my problem. The computer shows a blue screen with a 0x0000007B code. I know there already is a lot of problem definitions on the internet but I couldn't find any solutions for my problem.

So I tried to start from the beginning and re-formatted the disk. This time I didn't get any error code but it showed another blue screen with a message before it reached the loading screen. It said (my own translation from danish to english -->): 'Windows couldn't start because of problems with the configuration of the hardware to the harddisk' and some further words.

Now, what could the problem be? A hardware problem? A version of XP (SP3) that doesn't work on that particular computer?

A:Installing gives blue screen

Well...what is the origin of the disk used for the install?Are we talking Microsoft CD...are we talking media from an OEM (HP, Dell, etc.)?7B errors are quite common when some attempt installs, Google, 7B STOP.Is this a SATA hard drive?System manufacturer and model?MyBooks...are external hard drives. I've not known XP to install on such, but there are those who claim it's possible, http://www.ehow.com/how_4853554_install-xp...hard-drive.html.Louis

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Hi, I'm really hoping someone can help me, I'm just about at the end of my wick!

I'm using Windows XP Home on a 2 year old system. It has 512MB RAM and an Asrock P4i65G motherboard. The only devices attached to the system are CD drive, keyboard, mouse and monitor.

Without warning, my computer failed to re-boot. It seemed to be stuck in a rebooting error- I could get to a 'windows has encountered an error' screen and given the option of starting normally, in safe mode, last know good configuration etc. At this point, the USB ports would freeze up and I couldn't select any of the options, although I could get into the BIOS..

I plugged in a PS2 keyboard, which worked so far as it didn;t freeze up like the USB one did. I could select safe mode, but all of the options just took me back into the same re-booting loop. I changed the hard drive for a different one out of a working PC and allowed me to start windows, but went to chkdsk and froze up at the end of the check.

I also tried changing the RAM stick and changing the motherboard with a new one of the same make and model. The same error occurred, even with a different hard drive, RAM and motherboard.

At that point I formatted the original hard drive and tried to reinstall Windows. it gets to the device driver stage of the installations and then I get a blue screen that seems to indicate a problem with one of the audio or video drivers. i can't get any further than ... Read more

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I built a new computer out of the components listed on my profile. I have a friend who plans to lend me his Windows 7 SP1 disk soon, but I figured I would try and install Windows XP Pro just so I could use the computer until then. It is an MSDN disk, so it has multiple selections as to which operating system you wish to install. I choose Windows XP Professional SP2, and windows proceeds to load files to prepare for installation. The bar at the bottom says 'Setup is starting Windows', but then the screen turns black for a brief period before displaying a message that states 'a problem has been detected and Windows has been shut down to prevent damage to your computer.' Under technical information, it says '*** STOP: 0x0000007B (0xF78D2524, 0xC0000034, 0x00000000, 0x00000000)'
I have tried the following solutions to attempt to remedy this:Change the SATA setting from AHCI to IDE (it was already set to IDE and changing it from that to AHCI or RAID did not change anything)
Check to see if there is virus protection on the hard drive, as it will prevent you from installing an OS (the BIOS had no virus protection settings)
Try a new Windows XP disk, the one you have is corrupted (I tried four near-identical MSDN disks that had Windows XP on them, all yield the same error)
This only happened once and I have been unable to replicate this, but one time an additional error was posted under technical information that said something about PCI.SYS. What do I do about this? I've got... Read more

A:Blue Screen When Installing Windows XP SP2

Download the ISO image for memtest in my signature and burn the image to CD using IMGBurn also in my signtature. Boot off of the newly created CD and run the tests with one stick of RAM in at a time for at least 7 passes each. If you get any errors, that stick is bad.

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I was told to create a new thread even though my blue screen matched another blue screen.

I'm trying to help my dad install Vista on his computer and I'm getting the same error.

We are updating from XP and wiped the hard drive (everything he wants is on a external drive). We are doing this because his computer was running really slow. There may be a hardware issue on this computer that we couldn't identify. Let me run through the process of booting up...

Power button, Bios, Memory check, MAC address check...

Then it says starting operating system from CD-ROM

Then an error occurs, it gives us the option of starting in safe mode, 2 other different types of safe mode, or normal startup.

I've tried safe mode startup and it fails. I've tried normal startup and first I get the little bar on the bottom for starting up, then it stops, then the blue screen for 2 seconds. Then the screen goes black and I have to reboot.

A:Installing Vista Blue Screen

I would use MEMTEST86 http://www.memtest86.com/ to check the memory

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Blue Screen after boot-up, after installing a new Graphics card Hello all,

I really hope someone can help me with this problem, since I have been spending already quite some time on this error. So here is the deal:

A friend of mine has quite a mediocre computer and he decided that he wants to play Company of Heroes (which is a game from 2008 I think). As expected, his old videocard wasnt good enough, so I helped him find a good graphics card in order to play this game ad perhaps also others. Its an older system so it has only a AGP slot.

So he bought a Sapphire HD3650 AGP. And because his old PSU didnt supply the power this card needs, I looked for an better PSU which he bought as well. But now comes the problem. The old drivers were deleted by using some driver sweeper program. After that, new ATI drivers were installed, but after this the system did not recognize the new videocard. If I went to device manager, the VGA onboard would be listed a screenadapter.

Apparantly, this is something that happens to more people, since ATI has a hotfix for this problem available, which I downloaded and installed. After the installation was complete, a reboot was required which I of course did. When rebooting, I got the blue screen for a short moment, just before one expects the windows log on screen to appear, after which it immidiatly reboots.

This keeps on happening. I am able to go in safemode. If I go to device manager and turn the graphicscard off (which is indeed recognized n... Read more

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I have installed sp3 yesterday from microsoft.com and after restarting my pc "dell 9200", i got a blue screen with an error, " *** STOP: 0x0000007E (0xC0000005, 0xF79ED8EB, 0xF79ED7F4, 0xF79ED4F0) ". I cant boot in safe mode its the same as booting in normal mode, can somebody please help me out!
my email is: [email protected]

A:blue screen after installing windows xp sp3

 swisschris wrote:

laptop            toshiba portege r500
model-no       ppr50e00j00fs4    
installed sp3 via update-site, got message sp3 sucessfull installed please restart ... now bluescreen an no possibility to restart! not even in save mode!
if i try to start with the installationdisk i get the following message
STOP: 0x0000007E (0xC0000005, 0xF79ED8EB, 0xF79ED7F4, 0xF79ED4F0)
my email is: [email protected](nospamplease)

dude i got my pc fixed free of cost, haha some ppl in here might think dumb n dunno shyt bout computers...neways i duno wot to say to em...but i have sumthin to share wit u....jus backup ur hard drive to sumthr hdd (external or not) reinstall u OS...for "DELL" users " when u restart ur pc after the dell logo thrs a blue strip on the top press ctrl n f11 untill it takes u to sum sys restore option". thr u can format n reinstall ur windows xp usually to sp2 after tht u can update it to sp3 wit no worrys...worked for me...plz dont forget to back up!!! gud luck..
PS: im no xpert at this so plz consult someone b4 doin it..i was jus sharin wot i had to do to get my pc fixed!!!
NOTE: to back up ur hdd...make it a slave by doin sumthin wit the jumper, hehe sry once again i say im no expert so my description may sound funny to the pros, and attach to another computer runnin fine on xp or neother os!!!
thnk u n gudluck

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I have read all the posts regarding STOP: 0x0000007E and Pci.sys blue screen and can't find a fix to my problem.

After getting the error the first time, was advised to HD was dead. Just bought a new SATA installed it and try to re-install XP and as soon the setup process is done (using the XP disk on the CD) the same exact blue screen is displayed.
Run the internal DELL diagnostics (F12 Boot to Utility Partition) and no errors are reported.
Have removed RAM and switched around , same problem.
Have removed modem card USB cards, same problem.
Diagnostics lights flash around but then all are off.

A solution I can't find the way to do is to update the BIOS. Can't boot even in safe mode while using the old HD.

Computer is a DELL XPS 400 with 1 meg RAM and was working fine and no hardware was added.

Any help/advice is welcome.

A:Solved: Blue screen installing xp

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Hi, im typing from my desktop rn

so i tried to install windows 7 home premium (legit copy) bc i replaced my hard drive on my notebook. but when it is completing the installation, i get a blue screen and have to start over. i recently bought the wd black 2 dual drive. i meet system reqs.

if anyone can help id really appreciate it.


A:blue screen when installing windows 7 64 bit

Do you have UEFI BIOS? If so are you booting the installation media as a UEFI device? Flash stick requires special formatting from Option one of UEFI Bootable USB Flash Drive - Create in Windows

How does that Dual Drive show up at drive selection screen? Can you take a camera snap and attach it in your reply using paper clip icon?

Did you choose SSD for install?

Go ahead and Troubleshoot Windows 7 Installation Failures - Windows 7 Help Forums

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I'm trying to upgrade my OS to a 64 bit. I've tried two different installation discs and every time I try, I get the blue screen of death.
STOP: 0X00000050 (0XFFFFF98000062004, 0X0000000000000000, 0XFFFFF8000127AC2A, 0X0000000000000000)

A:Try installing OS and blue screen of death?

Hello Jasaguayo

My name is Vishal and I work for the Social Media and Community Team at Dell. The blue screen error code that you are getting means the system tried to access a nonexistent piece of memory, almost always due to:

• A driver trying to access a page of memory that is not present
• A system service (ex. virus scanner) failing in an exceptional way
• Faulty or incorrectly seated memory
• Corrupted data on the hard drive

Things to check:
1 If the Blue Screen error mentions a driver or library file, figure out what driver or program the file is a part of and either upgrade to the latest version or uninstall the driver or program.
2 Try running a full hard drive and memory diagnostic after reseating the memory and hard drive data cables.

This should resolve the problem.

Dell-Vishal S

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Im trying to install xp home edition on an old pc with a formatted hd.
It has been installed there before. Now a blue screen with the message "windows install" appears and NOTHING more happens. Even if i wait for hours.
Has anyone experienced same problem or know the solution of this?
I highly appreciate any help!

A:Solved: blue screen when installing xp

How proficient are you in computers? I would be doing the following:
1. Doing a chkdsk on the hard drive, including bad sector check.
2. Get a new WindowsXP CD.
3. Attempt to install on another HD.

Those would be first steps, IMO.

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I know this is an old thread but I'll try posting anyway.

I am good until I click on Start in step 11 and then it goes to a blue screen with an error that says somethng like memory dump and it all just stops dead in it's tracks. I am using win 7 pro sp1 just bought a week ago on Sep 14, 2011 so it should be up to date. Does anyone have an idea why it would error out?

A:blue screen while installing XP Mode

Quote: Originally Posted by ignatious

I know this is an old thread but I'll try posting anyway.

I am good until I click on Start in step 11 and then it goes to a blue screen with an error that says somethng like memory dump and it all just stops dead in it's tracks. I am using win 7 pro sp1 just bought a week ago on Sep 14, 2011 so it should be up to date. Does anyone have an idea why it would error out?

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information head... Read more

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I am trying to install Windows 7 on a HP laptop, but it will not work. After the setup loaded the files I get the blue screen. I put a new ram in the laptop and the harddrive worked on a other laptop. Also when I try to install the laptop with a dvd I still get the blue screen.

Thanks in advance

A:Blue screen installing Windows 7 from usb

Did you replace the ram before or after you got the blue screen?

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My computer is basically naffed. I reset the BIOS and booted from CD, deleted my partition and when I install Vista, it just blue screens while it's expanding files!

Why has it came to this? Here's the long story before hand so you know what could be the problem

My brother bought a new computer and gave me his old one. His old was having 'BIOS' problems. The computer had XP at the time and it used to crash when you installed things like Chrome, change firewall settings, clicked on restore points,and blue screened also when you tried booting from CD etc. We managed to fix that apart from it still blue screened when booting from a CD.

As I managed to get on to the computer, I installed my Wireless Belkin Internet adapter, got all the latest updates and managed to boot Vista from a disc fine, deleted the partition, install Vista, Done. I had the same problem as before where it crashed when you installed Chrome, changed settings, clicked on restore points, tried installing Adobe Flash Player, etc. We fixed this by taking the CMOS battery out and resetting the BIOS by doing so.

We got all the latest Drivers with DriverFinder and after they were installed, I rebooted the computer and then after it was all done, a few errors, clicked off them etc. BLUE SCREEN. So we had to re-install a fresh copy of Vista again. No blue screens as BIOS was reset, but after doing windows updates, half through installing, you'd get a blue screen and the drivers would be c... Read more

A:Blue screen when installing Vista?! Help!

Initial thought is RAM. New doesn't mean that it's OK. Try booting and running with one stick of RAM. Do this with each stick and each stick in both slots.

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