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Dell Warranty is reflecting incorrect data as per technical support and support manager

Q: Dell Warranty is reflecting incorrect data as per technical support and support manager

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same. did anyone else encounter this issue??
below is the warranty service which is still display at this time

RELEVANCY SCORE 200
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A: Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

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RELEVANCY SCORE 106

I bought my laptop in July 2017 from the US. It's 13-inch Dell XPS 13.  Last month I started having issues with my screen. The screen flickered and intermittently blackout. I tried to resolve the issue by using Dell support assist system tests. It said that everything was in order all the hardware and software.
However, the issue got worse and I am unable to carry on with my work. When I contacted Dell support team Spain they asked me to transfer the warranty to Spain because I bought the laptop in the US. I filled that form and didn't receive any confirmation email that the process has been completed. The technical support in Spain cannot move ahead unless the warranty has been transferred. Which I don't know. I wrote two emails to dell support haven't received a single reply instead I keep getting the promotional email.
I had a chat twice with the technical support they tell you what they want to tell you without listening to the issue and end the discussion when they want to. It has been almost two weeks and my issue is still pending. Irrespective of the fact that due to this fault my work has been affected, this is highly disrespectful on Dell's part.

A:Poor Technical Support and Warranty Claim

The warranty can only be transferred if:
1.  The system is sold in Spain (if it's not, no support).
2.  The system was purchased with an upgrade to onsite service at extra cost (or you buy that upgrade before transferring).
3.  You are the registered owner of the system (this can cause problems if the system was purchased other than direct from Dell, or a Dell-authorized seller).  If the system was purchased from a third party, Amazon storefront, etc. -- contact the seller for the information you'll need to transfer the ownership).

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RELEVANCY SCORE 100.8

I ordered Precision M3800.
But warrant information on support website is incorrect.

How can I fix it?

Ship date: January 01, 0001
Country: Unknown
Service: No information available.

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RELEVANCY SCORE 100.8

I ordered Precision M3800.
But warrant information on support website is incorrect.

How can I fix it?

Ship date: January 01, 0001
Country: Unknown
Service: No information available.

A:Incorrect service warranty information on support website

Hi,
Thank you for writing to us!
Kindly private message the service tag and email address.
Thanks
Robin

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RELEVANCY SCORE 98.8

I bought an Inspiron 7460 about two weeks ago.  I have two issues:

Warranty page indicates that the warranty period started in late December 2016, three months before purchase.
The phone support system does not recognize the laptop's Express Service Code.

I was able to talk to a support rep who assured me both issues would be resolved by me sending proof of purchase with the correct date.  I sent that last week but neither issue has been resolved.
Are there any steps I'm missing?

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RELEVANCY SCORE 98

Dell has a problem with some Dell Vostro 200 pc's which involves a black screen just after boot. The advised solution from Dell is to set prefetch to only boot rather than boot and applications. Empty the prefetch folder and in effect not use prefetch as it was designed for Windows XP, Is this a legitimate solution for customers experiencing this problem? I always thought prefetch was supposed to "speed things up". Any suggestions about this? Is Dell just blowing the customers off?

The solution provided by Dell is here: http://support.dell.com/support/top...22D726C3ECAB2516E040A68F5B285FF8&doclang=en#6
 

A:Dell Technical Support

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RELEVANCY SCORE 96.8

Three different tech support personnel helped me upgrade from Win 7 to WIN 10 on my 1 week old Inspiron 3650.  I paid for the following from the parts list "

619-AHTY

Windows 7 Pro English 64bit (Includes Windows 10 Pro License)"


Not one tech mentioned going from Win 7 to 10 would wipe my drive.  So I found out at the cliff, where there was no turning back.

I ask for $150 refund, they say "We politely refuse", and I never get out of talking to india.

Their response:
Dear Glen,
 
Thank you for taking time and discussing the issue with me. I sincerely apologize for the ordeal you had to go through, the feedback discussed will be shared with the team. Since Dell does not guarantee on customers data, we regret to inform you that we are unable to accommodate your request towards providing any compensation at the moment.
 
For your reference I am emailing the Dell warranty terms and conditions: http://www.dell.com/downloads/global/services/Dell_Hardware_Service_Agreement.pdf
 
Under How to Use Your Service, the second point quotes ‘Software/Data Backup. It is solely Customer’s responsibility to complete a backup of all existing data, software, and programs on affected Systems before receiving services (including telephone support). DELL WILL HAVE NO LIABILITY FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS, OR LOSS OF USE OF SYSTEM(S). You understand and agree that under no circumstances will Dell be responsible for any l... Read more

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RELEVANCY SCORE 96.8

I recently bought a new gaming inspiron 5675 desktop gaming desktop.  A GAMING desktop.  I found that it shipped with only 1 stick of 8GB ram in single channel.  
Ok, so I call Dell support and say hey listen does this computer support dual channel?  I mean it's 2017 I would assume that it does right?   Technical support told me NO it does not support dual channel.  Sales told me YES it dose support dual channel.  They told me it used SO-DIMMS though so obviously they aren't very bright.  
So, what's the answer?  I would assume a Ryzen board would have to support this.  The run around and absolute lack of knowledge these support people have about PC's in ridiculous.  Until I got a manager the tech people didn't even know what dual channel was.  I had to provide them links from Dell's site. 
So, then I said well look why can't you guys send me 2x4gb and I'll send you the 1x8gb back, bam easy.  
Nope.  They refused and won't even give me my original discount on my purchase.  Why would a gaming PC not ship in performance configuration? 

A:Does Dell Technical Support Know Anything About Their Computers?

It is stated clearly on the sales page--www.dell.com/.../inspiron-5675-gaming-desktop
Memory
8GB, 2400MHz, DDR4; up to 32GB (additional memory sold separately) This is true for all versions of he 5675 but I could only find the 8 gb chip at Crucial.com for $69.99 here--
www.crucial.com/.../inspiron-5675

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RELEVANCY SCORE 96

Dell Technical Support Phone number  1800-970-0394 Toll Free USA Canada

A:Dell Technical Support Phone number

This is not a Dell technical support phone number.

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RELEVANCY SCORE 96

Hello,
I would like to complain about a bad experience I am having with Dell's technical service in Israel.
Two days ago (9/19/17) a technician arrived to my house to replace my PC's motherboard and graphic card. Because of VERY limited working hours of the technical support team, eventually my wife had to take the day off, just for letting the technician in to fix the computer. I arrived home several hours after he left, and found out that the PC's cooler fan wasn’t working anymore. It is quite reasonable to assume that the failure of the fan is due to the technician's work, by forgetting to connect the power cable, spilling some glue over it etc. when I called the technical support, all they had to say to me was that due to a Jewish holiday in the next two days, they will contact me the next week (five days later) to schedule a new technician visit. During that long period of time, until a technician will a arrive, I was told not to turn on the computer. I would like to stress that I use my computer for work on a daily basis, and in addition to the five days I have been asked to wait for a phone call, there would be more days to wait until the actual arrival of the technician.
We already had to take a day off for the technician, now we would have to take another day off, due to Dell technician's negligence, and on the top of it, wait outrageous amount of time for the visit, all that time being instructed not to turn on my work PC, which I have to ... Read more

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RELEVANCY SCORE 96

My thread is way down below, "Lost internet connection - media disconnected." My issue is not resolved and I sure could use some help.
 

A:Heaven help me, I chatting with a Dell technical support guy . . .

Hi RanchoBlondie, If you have been waiting awhile type "Bump" in your original thread, it will bring the post to the top.
 

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RELEVANCY SCORE 94.8

Hello all,
I would like to ask your opinion about Dell Australia technical support and Dell Pro support (the one you pay extra for next business day service).  What do you think about it? Are you satisfied? I am starting to believe that it is actually a scam. Let me explain: 
A few days ago my laptop (Dell XPS 15 Haswell) died, it wouldn't power up. I called support and they told me they will send someone to replace the motherboard in 2 days (it was 17:30 or something). I also explained them that it is very important to have the laptop up and running this week because this is the laptop I use to work. After two days the technician came at my place (he was late, I missed two important meetings at work because of that) and replaced the motherboard.  After he left I realised that the laptop will power up itself after shut down from both Windows and Linux. To avoid that I had to hard-shut down (press power button continuously). I called them back and the PRO support was insisting that it was a software problem. I was explaining them that this is impossible based on several facts. They even asked me to run a GPU test from windows which was just testing the D3D11 capabilities of the GPU. Clearly the technicians at PRO support are incompetent. After spending 2+ hours on the phone they realised the obvious: The problem was indeed a hardware problem. Also, they told me that the replacement parts for the laptop are always refurbished parts. I kinda understand the poi... Read more

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RELEVANCY SCORE 94.4

Call Technical support. Thank you! Support +1(877) 210-0840

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RELEVANCY SCORE 94

Hello Everyone,First of all really thankful for Dell Community for  my last query,  Most satisfactory technical support. we (sloxsoft) looking forwards for further assistant. in our office we had more 200 desktop and 100 laptom of Dell. They are working properly but on timely basis we need to boost the performance of system.So, Please anyone can suggest us for re-installation of Dell official software drivers. Sincerly
Steve Smith
Manager SloxSoft

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RELEVANCY SCORE 91.6

I got a DELL Inspiron 7559 in July 2017. The rear left corner is already pulling a part at the seam. It doesn't seem to be the hinge, but it does pull further a part when opening and closing the screen. 
I called DELL support. Even though the computer is only 5 months old, this problem isn't covered under warranty. 
Online, it looks like several other 7559 buyers have experienced the exact same problem. It seems unethical of DELL to have a recurring manufacturing problem and refuse to repair it.
Any suggestions on options to get the split repaired without spending $140? 

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RELEVANCY SCORE 91.2

Alienware 15 r2 DIED as the motherboard doesn't recognise the ram tried brand new ram modules with the same results, tried contacting dell support via email and phone, email replys were useless with no help or solution, only 11 days left of the warranty which includes dell premium support and collect and return, seems im given the run around until the warranty expires forcing me to purchase a warranty extension, how to i make a COMPLAINT and will my complaint be even seen or my alienware be fixed under the existing warranty?? 

A:ALIENWARE 15 R2 DIED NO HELP FROM DELL SUPPORT STILL UNDER WARRANTY

You cannot buy an extended warranty..Those must be purchased at the time of the sale. Try using the Dell Support site to report the problem again. Or call them.

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RELEVANCY SCORE 91.2

Hello,
what exactly does my dell laptop warranty cover-does anyone have links to a pdf or know if it covers accidental damage ? My warranty runs out on 22/6/18.

thanks,

Habib

A:My Dell Warranty-Collect Return and Support

The warranty does not cover accidental damage.  Only a Complete Care insurance plan covers that.  Manufacturing defects are covered.

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RELEVANCY SCORE 91.2

I have dell precision 7510, last 2 weeks, my problem is that do not put out the wireless usb of a mouse at the left usb port, so It's stuck there. I have call to Dell warranty (1800545455) to talk with my problem, and they told will fix it for me by bring a new one to replace, and to make sure my laptop doesnot have any problem, they suggest me bring it to Dell LacViet in Vietnam. In here, technician used dell diagnostics, and open my laptop to see. After that, I told him call to the above number tell them problem I have. At this time (17/11/2016 - that was thursday) they refused me. On that night, I call again to them talk why they told me to fix this problem on Monday but on Thursday they refused me. They told they would call back on Friday. On this day I met a guy called level 2 manager. He told me, I did not have warranty for this problem because I make this. I know this is my problem, but when I told him why Monday, Dell told me will support me, but after that he did not. And I ask I have home service for my laptop why I need to bring my laptop to Dell Office and they only used dell diagnostics (the easy tool I can use easily). And he also ask me when I call to dell, I said that was on Monday morning from 10-11am with my phone number. Why they need this information, I remember Dell have a service record the phone to improve quality. I request me take an email to apologize me about this problem, he told this was misunderstood and he refused, and I told using... Read more

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RELEVANCY SCORE 90

I have a Thinkpad T450s and it is just over a year old. It still has 3 more years of warranty. Recently the lenovo solution center gave an critical error for the HDD (Read test failure) and I submitted an online request reporting it. Without even sending me an email or contacting me, they sent me a new part and gave me zero information about it. Apparently every other person can replace a HDD now! I have created 3 more cases calling their tech support to send the laptop for a depo repair. Everytime the request is rejected 'at the vendor' according to the customer care. Neither the customer care people or tech support can tell me why. Every time they create a new case, tell me I will receive a depo bag nect day, and I dont receive anything, have to call depo customer care and on hold for minimum 40 minutes, only to hear that the case has been rejected they dont know why.One tech support told me now I have to send the new part back before creating a new case, otherwise it will be rejected again. but he does not know how I can send the new part back. The return label sent to me was for the faulty HDD.Can anyone help? What is the point of paying for warranty if I receive this type of service? 

A:HORRIBLE tech support and warranty support

You do not state which type of warranty you currently have, there are a few which will affect how TS will or can respond. I hope you get this resolved to your satisfaction...





T61, 6465, Vista

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RELEVANCY SCORE 90

Cont. +1 855 999 8045 DELL Wireless printer technical support phone number
for help by trained cadre. We are available for you 24/7 so that we can provide you good customer support or service for DELL printers. If you are getting trouble in setting up a new wireless printer then no need to worry about it at all just dial our Toll
free number 1(855)-999-8045 DELL printer technical support phone number.

Our cadre
understand the situation and your sentiments for that you will find calm, polite and helpful technician over the phone so that they can assist you few troubleshooting steps over the phone or if its required they will take the remote access of your
computer. So that they can check it out that your printer drivers are installed correctly or not. For all your questions and quires best Toll Free phone  number for DELL printer customer support.

DELL Wireless Printer Technical-Customer
Support-Service Helpline-Help-Desk Toll-Free/Phone Number 24/7 Live Chat.DELL
Wireless Printer Technical-Customer Support-Service Helpline-Help-Desk Toll-Free/Phone Number 24/7 Live Chat.DELL
Wireless Printer Technical-Customer Support-Service Helpline-Help-Desk Toll-Free/Phone Number 24/7 Live Chat.DELL
Wireless Printer Technical-Customer Support-Service Helpline-Help-Desk Toll-Free/Phone Number 24/7 Live Chat.DELL
Wireless Printer Technical-Customer Support-Service Helpline-Help-Desk Toll-Free/Phone Number 24/7 Live Chat.DELL
W... Read more

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RELEVANCY SCORE 89.2

Hi Team, 

Hi, Have been reporting an issue to dell on behalf of Warranty update status for my product and I did submit legit invoice of it to get that warranty extension for that product as it was about to expire. But due to some reasons, dell warranty extensions guys reported that This should have to get the update from another department so they assist me how to get it done I did the same. 

I don't know why that dell representative mislead me that he had done with warranty update. as I had seen now it's been a month but not able to see warranty status till now. 

This is my first ever Worst experience with dell for a co-operate client.  

Thanks,Akbar

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RELEVANCY SCORE 89.2

Hi Team, 
 Dell Warranty Information not available 
Hi, Have been reported an issue to dell on behalf of Warranty update status for my product and I did submit legit invoice of it to get that warranty extension for that product as it was about to expire. But due to some reasons, dell warranty extensions guys reported that This should have to get the update from another department so they assist me how to get it done I did the same. 
 
I don't know why that dell representative mislead me that he had done with warranty update. as I had seen now it's been a month but not able to see warranty status till now.

Case No <Case number removed>
<Case number removed>
<Case number removed>



Seeking help from this forum at least. 
 
Thanks,
Akbar

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RELEVANCY SCORE 88

Microsoft Windows Technical Support Phone Number 1-800-723-4210
Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical... Read more

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RELEVANCY SCORE 85.6

Hello,
I am writing because I have been the victim of what I believe is a "Dell's inside job" in this technical support scam to Dell computer users out of warranty or expired technical support based in INDIA. I have been a DELL customer since 2003, always had the best tech support with no problem, even when I called once about 7 years ago, they cleaned my computer for $49.00 which was ok with me with no problem. I bought an all in one computer in 2012, with 3 years of tech support. My problem started when I called DELL April/2016 of course I didn't get help because my computer wasn't covered, they wanted me to pay $89,00 one time service, at that time what I really wanted was to get my computer back to windows 8.1 I wasn't happy with 10, my computer was running fine. A week later I started getting calls from ladies with Hindu accent claiming to be from Dell wanting to help me fix my computer. I was always busy and I told them I had no time to seat for 2 hours to do it. They kept on calling, until one day exactly a month ago 8/29/16, I had the time to fix my slow computer and accepted their offer. He gave his security Id # DELL9929 his name: Eric Thomas with an Hindu accent, I asked him: Are you really from Dell? He reassured me that he was, that they were getting signals from my computer that something was wrong. I believed him because m... Read more

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RELEVANCY SCORE 85.2

Yesterday I clean installed the Dell factory image using reset PC. All went well but when I checked Reliability History it showed an unsuccessful application reconfiguration warning for Dell Data Vault when Dell Support Assist was installed. During Dell Support Assist installation there was an earlier successful application installation and reconfiguration of Dell Data Vault (version 4.3.7.0) but that was successfully removed 15 minutes later for Dell Data Vault (version 4.3.8.0) ...this was when the unsuccessful application reconfiguration warning was flagged.At the same time  a successful application removal message for Dell data Vault (version 4.3.8.0). is also shown. Im not sure if that means now that I don't have Dell Data Vault installed.
Is this anything to be concerned about? Im not even sure what Dell Data Vault does. Is there anything I need to do or will it successfully update itself later on?

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RELEVANCY SCORE 83.6

We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP
Regards

A:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.
www.dell.com/.../Contact-Information

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RELEVANCY SCORE 83.6

Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

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RELEVANCY SCORE 83.6

After having been in touch with Dell support for nearly three months, I decided to recount my experiences here, mainly to provide insights for future Dell customers as to what their rights are, and to provide tips on how to effectively contact tech support.
I hope this guide can be of use for people struggling with their purchase as much as I did (and in fact, continue to).
Anyone having further insight to improve this article is welcome to leave notes here, and I will try to incorporate them in an update if deemed relevant.

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RELEVANCY SCORE 82

i tried download Power Manager Service (necessary for the operation of Dell Power Manager), but at the time of installation, it tells me that the application does not support my system. I have Windows 10 1709 (16299.98). Please help me!
I download it from Dell website: http://www.dell.com/support/home/it/it/itbsdt1/drivers/driversdetails?driverId=DY59W

A:Dell Power Manager Service does not support the latest Windows 10

Hi Benemax,
Thanks for posting.
Apologies that you were unable to successfully download the driver for your system.  According to the link you posted, that driver is compatible with the following:
 Sistemi compatibili
Inspiron 15 7572
Inspiron 15 Gaming 7577
Inspiron 3443
Inspiron 5370
Inspiron 5570
Inspiron 5770
Inspiron 7472
Vostro 15 7570
Vostro 5370

Your post does not indicate which system you have, so if it's not one of those, then it may not work.

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RELEVANCY SCORE 81.2

As we know Dell is one of the most reputed Brands in the field of information technology because of it provides high-quality services to its customers. But still sometimes some products of Dell might face some technical issues and due to these type of issues, some important work may get stuck. So if you don?t want to face such kind of situation then contact us we will help in keeping your Dell product Error-free. So for that, you have to dial our toll-free Dell Support Number +1-888-989-8478. For more details please visit our website- https://www.dial2support.com
 

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RELEVANCY SCORE 80.8

I have pentium 4 window xp with everything working normal and mtn fastlink hauwaei e1550 modem but it has been to universal. Pls help me with general guidaince particularly detail steps on how to setup and browse
 

A:Technical support

I have been to Huawei website to post you a link to the setup guide for the e1550 but that model number is not recognised (no record). Please re-check the model number and should you wish to visit the website yourself, it's here: http://www.huaweidevice.com/worldwide/downloadCenter.do?method=searchSupport&keywords=e1550+modem
 

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RELEVANCY SCORE 80.8

Hi all
Today I have received a phone call from a Technical Support Service, which claims my Computer system has been flagged up as having some serious errors on my computer. They asked my some questions regarding what I used the internet for and how many devices are used in the house. They then gave me instructions to use RUN command and open eventviewer,under Administrative events they asked me what I could see.. and it was aload of errors and warnings.. they then told me that the internet has downloaded these files on my computer with out me knowing and they can cause problems with the system. ( Fortunate that I have had some issues with my explorer BUT found that it was a recent Windows update that had conflicted a file in explorer so I unistalled it and re-installed explorer..Problem gone ). So she then told me I was going to speak to a technician that wanted me to go to this website Link Removed By Moderator which I did but I then realized they wanted what looked like re-mote access to my computer. And that was when I questioned everything they were trying to do... they said no malware,spyware or anti virus program will detect these files and they needed access to run a scan on my computer but depending on the seriousness of how bad it is a one time fee may be applied so I told the man (NO MATE YOU NOT GETTIN ON HERE) which he then replied that my system health is goin to be affected and if im not interested in the help offered then BYE ...

Is this a scam to sell me sof... Read more

A:Technical Support

These type of unsolicited support offers are attempts to get money and/or infect your computer and steal information; http://www.consumer.ftc.gov/articles/0346-tech-support-scams
 

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RELEVANCY SCORE 80.8

Installed Windows 7 on a new hard drive now I can't find the driver for my Brother 8460 MFC Printer?

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RELEVANCY SCORE 80.8

Does anyone think it is a lack of customer service when you are told that a technical support person can not help you with your technical issue unless you buy into a tech plan first.  What ever happened to providing the customer with service and working with them to fix the computer and pay for what needs to be fixed upon determining the issue?

A:Technical support

jab14 Hello;Allow me to welcome you to the HP forums! The HP warranty provides for HP Technical Support without charge for the duration of the one-year warranty. If your PC is older than that, the warranty has expired and HP is then not obligated to provide free technical support. Also, the PC is only warranteed for support for the original OS that comes preinstalled, if you change that, you are on your own. So, is your PC less than a year old and does it still use the original OS that came preinstalled?We can proceed once you provide the information.Thanks

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RELEVANCY SCORE 80.8

Hi, everyone..!!

Can you teach me how to change the Windows XP welcome screen/logon screen wallpaper (that WinXP blue screen) to other favourite image or wallpaper.... without using any software program...... like hacking or change setting of system file ?

Any ideas ? teach me please....

A:Technical Support please!!

What your asking in not using a program or hacking the kernal is not going to happen if you want to change the boot screen.
Here's a free program, Bootskin, I use and there's alot of screens to choose from or you can make your own if so inclined.
http://www.stardock.com/products/bootskin/

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RELEVANCY SCORE 80.8

Here you have the email I have sent to the Nec Technical Support and below the reply.

Dear Sir:

I am writing to you because my printer does not work with my new computer which uses Windows XP, in my old computer it works perfectly. I have looked for the windows xp drivers but I did not find them. Are you going to release them soon? My printer is a Superscript 660 plus.
Thank you.
REPLY:
Dear NEC customer,
The 660plus is not supported in Windows XP. NEC is no longer developing drivers for the 660plus as NEC is exiting the printer industry. You may want to email again after XP has been offcially released for a few months. We may discover a work around.
Thank you for contacting NEC.
OnLine: http:\\www.nectech.com
E-mail: [email protected]
Phone: 1-800-632-4650
Brad

-After that I can say: I have a printer in the dustbin, NEC has lost a customer in the other "industries" they are not "exiting".-

Please if someone know these drivers I will be pleased....

Thank you.
 

A:Nec and his Technical Support

Maybe you should have checked all your hardware to see if it was supported by XP. Not everything is and most manufacturers have not written drivers for it yet. Find a generic driver for an NEC printer similar to yours in XP's native drivers and use that. They offered a workaround if they found one so what are you complaining about....do a little research!
 

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RELEVANCY SCORE 80.8

Lately I have been badgered with high pressure sales tactics from several companies who provide technical support most notably Iyogi and PcWizard. Using the Event Viewer, they found (I embarrassed to say) over 37,000 warnings, errors and informative messages which have accumulated over the past three to four years. Each has told me that I am risking everything on my computer unless this problem is dealt with immediately even though I do a complete backup twice a week. Needless to say, I told each of them I wanted to do some research about their respective companies before making a decision. This was the only way to get them off the phone. I have no idea how they got hold of my telephone number in the first place and each was reluctant to tell me. Actually, I would like to learn how to effectively manage this situation myself. This leads me to two questions. Firstly, would it be worth my while to have a strange company I have never heard of take over control of my computer? Secondly, how and where would I go about learning how to manage this situation myself? The latter of these would be far more preferable to me since it would enable me to provide this service to my clients. I have been working with computers for 27 years and my capacity to learn has not diminished regardless of my advanced age. When the link was disconnected between my computer and PcWizard, they left behind a program called 'Advanced WindowsCare V2'. I believe all they were about to do... Read more

A:Technical Support

I'm afraid you're a victim of a scam.Using the Event Viewer, they found (I embarrassed to say) over 37,000 warningsIf your computer is working just fine there is absolutely no reason to dig through Event Viewer.Every computer will have some warnings, errors etc. listed there.It's NORMAL.

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RELEVANCY SCORE 80.8

 
 Hi Dear technical support team ,
 I am a Windows 7 Ultimate user & I have serious problem with my systems DVD-RW & DVD-Rom Drives , How can I get support about that ?

A:Need Technical support

Is the computer under Warranty?
If so have you sought advice from the Manufacturer?
How long have you had this problem for?
What troubleshooting have you done thus far? 









Dyami & Wanikiya -Team-ZigZag.

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RELEVANCY SCORE 80

I still have every warranty except POW but i cant seem to contact support. When i go and click contact technical support it states:

"The product is out of warranty and is eligible for the following support options: Solve the problem yourself with our free and easy-to-use online tools. Troubleshoot and Fix an Issue Interactive Support Agent"

Im confused because i seem to have warranty but on the tech support page its telling me that its out of warranty. Is there any way to fix this issue or other means for me to contact support? I badly need help since there's a problem with my Hard drive and is causing my laptop to bsod frequently. Thanks you.
Service Start date (GMT time zone) End date (GMT time zone)
POW (Parts Only Warranty) January 28, 2016 April 29, 2016
DP4 January 28, 2016 January 29, 2017
ProSupport for IT Tech April 02, 2016 March 28, 2017
NBD (Next Business Day on-site) April 29, 2016 April 24, 2017
ProSupport for Software - Cirrus SW Download January 28, 2016 April 29, 2017
ProSupport for IT Tech January 29, 2017 April 29, 2017

A:Cant contact Technical support.

I'd suggest you try one of the phone numbers in link below. Hopefully one of the Dell reps on this forum see your thread and be a help to you.
www.dell.com/.../Dynamic

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RELEVANCY SCORE 80

Hi,
I have a Packard Bell C3255 notebook that has had a new HDD. I gone into the tattooing process but have come to a stop at the screen asking for the 'technical support code' I know this resides within the DMI but don't know how to access it.
I have had the usual lack of information and help from the PB website and trawled the net but still stuck.
Does anyone know where I can get this 6 digit code?

Tony
 

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RELEVANCY SCORE 80

We'll soon be retiring and doing a good bit of traveling w/ a recreation vehicle. I'm shopping for a laptop that we can use to search the web, make RV park reservations, handle on-line banking, use GPS software etc. Because I think wireless N (802.11n) technology will useful, I'm considering a Toshiba laptop. We have a 2002 Dell PC which worked great once we resolved one initial sound card problem. In 2002 Dells technical support was provided from India, which was a real pain. It wasn't clear on Dell's web page whether they offer wireless N.

Does Dell offer wireless N technology in their laptops and (if so) how does Dell and Toshiba techical support currently compare relative to nationality of support personnel, amount of time on hold on the phone, resolution of problems, etc.?

If you have other recommendations on brands that also offer wireless N, I would also like these. Thank you.

A:Technical Support Recommendations

one thing to consider, though you want n, most wifi locations will only be b or g Your speed will drop to g. So imo, at this time, stick with g because thats all you will need.

as far as support, its all based on individual experience. some have good and some have bad experiences with both dell and toshiba. personally I just shoot for the best computer I could find for my needs and hopefully never need computer support and so far I have been lucky.

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RELEVANCY SCORE 80

I've been dealing with technical support for 4 or 5 months now on and off trying to get an issue resolved with an external display disconnecting from my laptop at random. They've had me wipe my computer and re-install windows, and they've even sent a technician out to my place of business to replace my logic board. I would like to exchange this system under my warranty, but the technical support people claim "The warranty of the system doesn't cover system exchange."
I'm assuming I have  a "Consumer In-Home Hardware Service After Remote Diagnosis" service plan. Both paragraph 12 and paragraph 14 have provisions pursuant to which Dell may exchange this system.

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RELEVANCY SCORE 80

Hi ..
I am soyasmith. i am buy windows 10 .. but when i am install in laptop then face many problem like productkey is not valid ..

than i am search in google windows support and call to windows customer care.but imy problem is not reslove.. if you are know how to reslove this problem than reply me. i am waiting your response...
Thanks..
Dell Helpline number
Reply me here:-
https://forums.techguy.org/threads/n...pport.1183684/

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RELEVANCY SCORE 80

Hi Folks,

I understand there's a forum, run by Asus, where you can ask questions directly to the developers. This is NOT the usual user's forum.

Anybody know anything about that?

Regards,

Henipatra
 

A:Asus Technical Support

I guess no one knows about such a site
 

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