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Unable to run suggested programs

Q: Unable to run suggested programs

HiBroni has told me to post my issue here.Basically I can't run Defogger and DDS.scr so I am unable to post any logs, no program whatsoever is able to run or be installed, is there anything else I can do?My original post for more info:http://www.bleepingcomputer.com/forums/topic421879.html/page__p__2429653#entry2429653Pasting in information from that post. ~ OBI have a Windows 7 pc that refuses to run any .exe files and will not allow any programs to be installed.I managed to delete some trojans after running a live linux boot disc, plus GMER which suggested that a Rootkit was found, but the log for that was corrupted.I placed the infected drive in another pc and ran Malwarebytes which detected a further 30 odd files, and also tried Kaspersky's TDSSKiller which reported two suspicious files, one to do with a Fraps installer, the other I can't remember (Doh!). I also ran the Microsoft Safety Scanner and ESET online virus scanner both of which scanned over 500000 files and reported nothing suspiciousI then placed the drive back in to the pc, it boots fine but still won't run or install any programs. I have tried renaming files and changing file extensions. There are no error messages, when I double click a shortcut nothing at all happens, tried in safe mode and as administrator.I have also attempted to create a new user, but again there is no response when clicking create a new user.I can't get Hijackthis to run either.Any ideas as to what I could try next, before I do a format and long winded re-install?Many thanksPS the owner of this pc is a Minecraft and COD freak and is forever downloading extra maps and extensions and doesn't seem to worry about where they come from.. End of added content. ~ OBMany thanks

Preferred Solution: Unable to run suggested programs

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Unable to run suggested programs

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/422218 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
Please do this even if you have previously posted logs for us.If you were unable to produce the logs originally please try once more.If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system. If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available. Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.Thank you for your patience, and again sorry for the delay.*************************************************** We need to see some information about what is happening in your machine. Please perform the following scan again: Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.DDS.scr DDS.pifDouble click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results. Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE We also need a new log from the GMER anti-rootkit Scanner. Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step. Please first disable any CD emulation programs using the steps found in this topic: Why we request you disable CD Emulation when receiving Malware Removal Advice Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here: How to create a GMER logAs I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

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i tried to run both the suggested programs for reporting but both failed to install because i am using x64. are there any other programs like this for vista x64? i would like to post my scan results from hijackthis and see what u all think. any help would be appreciated. thank you in advance!!!

i attached the log file just in case...

A:Vista x64 cant use the suggested programs

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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So i just installed and used SpyWare Blaster and Mozilla Firefox Internet Browser... and thhis sis my more recent hjt log...

Logfile of HijackThis v1.98.2
Scan saved at 1:56:50 PM, on 12/6/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\L in Japanese\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.belgacom.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Belgacom
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe&... Read more

A:Just added suggested programs, highjackthis log pleasez

Rescan again with hijack and insert a check then close all windows except hijack and click "fix checked"

O4 - HKLM\..\Run: [F-Secure Anti-FunLove] C:\WINNT\system32\flcss.exe

O4 - HKLM\..\Run: [nmlap] C:\WINNT\nmlap.exe

O4 - HKLM\..\Run: [mbkqhr] C:\WINNT\system32\vvzmen.exe

O4 - HKLM\..\Run: [SysA] C:\winnt\system32\winvju32.exe

O4 - HKLM\..\Run: [KeimoServices] kmsvc32.exe

O4 - HKLM\..\Run: [Microsoft Video Capture Controls] MSsrvs32.exe

O4 - HKLM\..\Run: [WinsHelps] NVedit.exe

O4 - HKLM\..\Run: [Sysmon] msnmssgs.exe

O4 - HKLM\..\Run: [symscard] symscard.exe
O4 - HKLM\..\Run: [Rcf Driver] rfc.exe

O4 - HKLM\..\RunServices: [System Configurator] systemconfig.exe

O4 - HKLM\..\RunServices: [Microsoft Video Capture Controls] MSsrvs32.exe

O4 - HKLM\..\RunServices: [WinsHelps] NVedit.exe

O4 - HKLM\..\RunServices: [Sysmon] msnmssgs.exe

O4 - HKLM\..\RunServices: [symscard] symscard.exe

O4 - HKLM\..\RunServices: [Rcf Driver] rfc.exe

O4 - HKLM\..\RunOnce: [symscard] symscard.exe

O4 - HKCU\..\Run: [System Configurator] systemconfig.exe

O4 - HKCU\..\Run: [Fxcvz] C:\WINNT\system32\xmhl.exe

O4 - HKCU\..\Run: [Microsoft Video Capture Controls] MSsrvs32.exe

O4 - HKCU\..\Run: [KeimoServices] kmsvc32.exe

O4 - HKCU\..\Run: [Sysmon] msnmssgs.exe

O4 - HKCU\..\Run: [symscard] symscard.exe

O4 - HKCU\..\RunOnce: [symscard] symscard.exe
Then reboot into safe mode http://www.spyware911.net/safemode.htm

Set the system to shgow hidden files and folders http://www... Read more

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hello when using large screen dimensions than 1633*768some programs shows their interface in very small fonts and some of them would show that at the inner of the program after installed and usage which causes not to be able to use it normally. sorry for my bad english  

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I am running w98 on a home network of two computers. The computer connected to the DSL modem will not let me download the zip file I need to update my PC-Cillin 2002, nor will it let me download anything else.....the progress bar at the bottom of the screen just moves really slow and then it just freezes up. I have the Nov.16th update installed, I got it by using the second computer that accesses through the network card. Now I am unable to download anything thorugh that computer either. I also tried to download the start up program that was suggested in some other threads, but it won't let me either. I had the alevir.exe, brasil.exe, and macro.scr in regedit and sysedit, I deleted them manually,at the advice of on of the antivirus websites. I am at a loss as to what to do now. Can you help me?

A:[Resolved -- the hard way!] Unable to download suggested fixes for Opaserv worm

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Please read every bit of this, as I try to be as detailed as possible.This started about three days ago.First, the fake programs:Windows Antivirus ProAdvanced Virus RemoverSome red X in the system tray that displays "Your computer is infected! Windows has detected spyware infection!It is recommended to use special antispyware tools to prevent data loss. Windows will now download and install the most up-to-date antispyware for you." (Don't know if this is part of one of the above fake anti-spyware programs or its own).I've had one or two of them before. (Gotta love the obvious misspellings and grammatical errors).Secondly, the Task Manager is disabled.So I go ahead and try some virus programs. None of them can get a few seconds into the scan without terminating such as MBAM and SpyNoMore (from what SpyNoMore showed while scanning, I saw the file that disabled the task manager and "Advanced Virus Remover", so if I could somehow get that to do a complete scan, I'm pretty sure it could work.)I came across a program that did, however, do a complete scan. It was called A-Squared. When I began to quarantine the files, though, the window where it says there has been a fatal error and Windows must terminate with the countdown from 1:00 occurs. After that, If I boot up my computer again, explorer.exe is gone AND the task manager is disabled. So I had to boot it up in Safe Mode with Command Prompt. I then took Browse function in the "Select program to op... Read more

A:MAJOR Infection. Multiple Fake AntiVirus Programs, Task Manager Disabled, Unable To Run Scans Or Open Most Programs.

Hi, Goomba Welcome.Please open a command prompt (Start -> Run, type CMD and click OK) At the prompt copy and paste the following commands and press Enter after each line:DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\ntelogon.dll >Log.txtNet Start >> Log.txt & START notepad Log.txtPost the resulting report.

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I am having a hard time staying on any web browser (firefox/ IE/ Safari) for any significant period of time in the last week. I keep getting the message of :Blank ( browser) encountered problems and will have to be shut down. I have tried uninstalling Firefox and IE7 but now I can't even reinstall it cause the I keep getting "file corrupted" when I try downloading the program again from the originator's site. I only have safari now and can't install any program cause it reads everything as corrupted. I have used the following programs to see if I can get rid of whatever is causing this problem. SUPERAntisoftware - I keep getting Adware.TrackingCookieSpybot- isn't working anymore...not loading anymoreMalwarebytes- doesn't show anything wrongThe computer has also been running slow and restarts by itself on occassion. I don't know what happened but it keeps getting worse by the minute. Please help...911!update:used Spybot tonight and was able to scan but I noticed the scanning exceeding the files (approx 10 thou) to almost 12 though. That has never happened before. I also noticed those extra files had Zlob on them. The funny thing is that Spybot couldn't find anything wrong. Not sure if this helps.

A:Unable To Stay On Any Browser/ Unable To Install New Programs


By the way, I am running windows XP professional version 2002.
Please help.

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Machine run very slow periodically.
But Task Manager says things are ok.
Have run anti virus and anti spyware many, many times. Spyware results are minor issues.
Try to run certain games - Battlefield 2 and Battlefield Heroes are main culprits, and PunkBuster bombs out. (exact message is 'pnkbstrB.exe heartbeats stopped')

Have tried to run RootRepeal several times (6+ times, clean re-boot after each try) and it bombs out (internet disconnected, Windows firewall, McAfee, Ad-Aware are all disabled)
So I do not have the requested Ark.txt file

Was trying to run some Graphic Programs a few months ago for a short assignment and that seems to be the time that I started to have issues. Have un-installed all those programs.

DDS (Ver_09-09-29.01) - NTFSx86
Run by byagley at 10:24:29.14 on Wed 10/07/2009
Internet Explorer: 8.0.6001.18813 BrowserJavaVersion: 1.6.0_15
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2047.939 [GMT -7:00]

AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}
SP: Spybot - Search and Destroy *disabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows... Read more

A:Unable to run certain programs, unable to run RootRepeal

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No inp... Read more

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I can't seem to get rid of these programs that I assume I've uninstalled. It doesn't show a size for them either and when I go to uninstall.

A:Unable To Remove Uninstalled Programs From "Programs And Features".

Hi Ben and welcome to the forum

Here is a tutorial for you to follow Programs and Features - Remove Uninstall Entry

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For a few days now, I am unable to run several programs, seemingly unrelated to each other.

Affected programs include the Mechwarrior Online beta, TEamspeak, Warhammer 40k:Space Marine, and others, none of which are related to each other. Furthermore, I no longer have access to certain folders, such as ProgramData under C://.

The programs launch, then immediately crash with no error message.
Operating system is windows XP, MBAM and Avast have both detected no problems on scans. This is the administrator account on the computer.

A:Unable to run certain programs

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I am unable to run programs on an XP machine. These are install programs for new software or updates. I have prevented Norton from starting, and disabled all other security software I can.


A:Unable to Run Programs

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Something opened on my toolbar which I clicked to close it. My computer immediately restarted without my asking and I noticed an immediate slow down of my computer's speed. Once windows was loaded my Norton Antivirus would not load, I cannot run any usuable programs (such as hijackthis) or other anti-spywaremalware programs. Even if I had Malwarebytes I sincerly doubt that would run either. I've tried restarting in safe mode, but I could not get anything to run in that either. I don't get any error messages. After I try to run programs the computer sits for a moment and then does nothing. I am able to run windows explorer and internet explorer, but can't run firefox or chrome. I can play chess though... helpful for while i'm waiting for aid
Computer is a desktop running Windows 7 x64. What can I do?

A:Unable to run programs

Hello,Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic355836.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.Please be patient. It may take several days to get a response but your log will... Read more

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This PC is a Dell XPS 730, dual nVidia 9800gt, no active RAID, Soundblaster XFi card, 4GB. Recently I have had some issues with the PC including:CD autorun not working - fixed by stopping the PowerDVD startup.VERY slow bootup (15 minutes) - fixed by uninstalling Zonealarm (on two XP machines)And now I get an NVIDIA RAID SERVICE error when the PC starts even though I'm not using any RAID. I have read that this service can be disabled through msconfig but have not done so yet.The real problem is that when the PC fully boots I am unable to run any programs including the Windows Task Manager. Sometime I can quickly start an application if I do it before the PC is fully booted and before I get the NVIDIA RAID error but I'm not sure they're connected. I have the Task Manager running now. I can do things like open windows explorer though. If I attempt to run anything it seems to begin the startup process but never starts and quickly disappears from the task manager.

A:unable to run any programs on XP Pro

Hi there! to Bleeping Computer. I am glad that you chose Bleeping Computer as your source of help today!


Are you currently posting from a separate computer than the one you are trying to fix?

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I am a pretty experienced virus fighter, but this one has me stumped.

I read the "read these before posting rules" and would love to include the logs that procedure requests, but I truly cannot run ANY programs on my computer. A fake windows security center virus has taken root on my windows 7 and absolutley any attempt to run ANY program gets a "this is infected" pop up. The internet is likewise shutdown. I've experienced this virus before but usually it just didn't allow the running of anti-virus programs. Now even Ctrl-alt-delete is blocked. Even Dr.Web Cure It's randomly named file is blocked. I attempted running the programs this site asks to create the logs, but they were blocked as well.

So, where do I go from here? How do I run the programs neccesary to either give you guys the logs or simply remove the program? I have no idea where to go from here.

A:Unable to run any programs

I looked through your "solved cases" threads and was able to find a case that you guys had solved previously and it worked for me too. Wish I had saw that before I posted. Thanks for being such a great resource!

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After start up, i am unable to start most programs.
Most programs close immediately after i try to open them
The start menu doesn't allow me to select any options in it, as well as my desktop does not run any of the shortcuts on it.
I was able to open IE through forteManager(my monitor options program).
Opening and Closing windows in IE is extremely slow.

I ran hijack and it also responded extremely slowly, however i did manage to get this.

Logfile of HijackThis v1.99.1
Scan saved at 10:33:50 AM, on 1/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Portrait Displays\forteManager\DTHtml.exe
C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
C:\P... Read more

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I am trying to help a friend get his computer running. He claims he clicked on a video that said something like "wait till you see this..." the video started and then the screen went blank and the computer rebooted. After the reboot, nothing except Windows system apps work. We cannot run IE, Firefox, Malwarebytes, AVG, or any other scanner or internet type program. With Task Manager up, I can sometimes see the program start and then freeze and then go away. I see the same behavior in Safe Mode. I suspect something is running that is killing all apps other than windows system apps.

Note: all downloads are on another computer and transferred to the computer by a flash drive

What we have tried so far:
- downloaded all versions of the .exe registry update files, they all seem to run.
- downloaded all versions of rkill I could find. These do not seem to run at all.
- have tried System Restore to go back to a point prior to the problem
- in preparation for this i followed the instructions in the "Preparation Guide For Use Before Using Malware Tools and ..." document. I was unable to run either dds.scr (did nothing) or gmer.exe (64 bit OS).

I have attached to jpg files of screen prints of the processes I see running in Task Manager.

This is a Windows 7 Professional 64-bit OS.

Loren McCullough
 Task Manager 1.jpg   217.28KB

 Task Manager 2.jpg   209.43KB

A:Unable to run any programs

One thing I forgot to mention is that there are no error messages.

Any help with this?

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I can no longer download nor use Adobe Flash, iTunes, nor Java. My computer is old but has worked great until recent problems with these programs/downloads. I need some help to know what the problem is. Thanks

A:unable to download programs

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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Hi. I downloaded some type of program that installed the ask toolbar and msa.exe I managed to delete the b.exe and msa.exe; however my machine is still acting up. I cannot install any program and my AVG is NOT picking up anything. Whenever I go to search the web in firefox in the google search bar websites come up when I click on the link I searched for (for example, I searched for Chipoltle and when I clicked on the link it went to some webpage that offered insurance...wtf).

I don;t want to install Norton, because I'm not confident that Norton will pick up and fix what is wrong. Can someone help me? Remember, I cannot install programs; otherwise I get an error box that says I do not have permission (but I do).


A:MSA.exe and b.exe Unable to install programs

Ok, I broke down and ran Norton. It found a couple trojans and removed them; however my computer is still acting funny. I get an error when I try to execute any program. I want to run Spy Bot Search and Destroy to see if Norton missed any Malware or Spyware. The error message is a screen cap that is attached.

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On another of my systems experiencing Popup problems, I attempted to install the basic diagnostic tools (HijackThis, Ad-aware, Ewido and Spybot S&D) as well as use the Pandasoftware scanner to analyze my system. HijackThis and Ad-aware install ok, because they are standalone executables. Spybot registers itself with the registry and so fails. Panda failed to complete the installation of the ActiveX control.Here is the error message:Error creating registry key:HKEY_CLASSES_ROOT\CLSID\{53707962-6F74-2D53-2644-206D7942484F}RegCreateKeyEx failed; code 5.Access is denied.Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation.---------------------------------and here is a HijackThis log file:Logfile of HijackThis v1.99.1Scan saved at 11:38:27 AM, on 10/18/2005Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\System32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\EPSON\ESM2\eEBSVC.exeC:\WINDOWS\System32\CTsvcCDA.exeC:\Program Files\EPSON\ESM2\eEBAgent.exeC:\WINDOWS\System32\svchost.exeC: ... Read more

A:Unable To Register New Programs

Additional Information:

Installation of software from CD Rom also fails. When I tried to load the game 'Fable' I received the following:

"1607: Unable to install InstallShield Scripting Runtime."

I followed some instructional advice on fixing this problem centered around verifying write access to the Windows\Installer directory. With Hidden files and System files visible when I launch the 'Preferences' alert box the Security Tab does not exist. Only General, Sharing and Customize are visible.

The user had Administrator Rights on the system (and has installed many a program previously).

ewido flagged the Watch(something) virus twice when using the toolbar. The problem was quarantined by ewido.


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Good Morning,
A friend called me the other night. He was unable to open any programs on his PC. Gets a message like:

The specified service does not exist as an installed service.
Click help for more information
error code 0x80070424".

I picked it up from him and tried to install Anti Malwarebytes. It would not finish the install. It would error. Previous to this, he thought he was downloading 7-zip, but when installing, it starting installing other browser Tool Bars and other programs. I remove the installed programs using Add/Remove program but I think something is still there and causing the problems today.

Here is the DDS.txt log:
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Troy at 8:42:23 on 2013-02-01
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2787 [GMT -6:00]
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
============== Running Processes ================
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Common Files\AVG Secure Sear... Read more

A:Unable to open programs

BUMP please...

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I am having a really annoying problem with my PC at the moment. I cannot seem to open any programs which connect with the internet (iTunes, Poker Agents etc) except firefox and IE.

Kind of annoying since I bought a new iPod yesterday and I can't get it up and running!

If anyone has any suggestions as to how I can start to address this problem, as I haven't a clue where to start, I would be gratefull.


A:unable to open certain programs

Try checking your firewall settings to see if they are being blocked

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I recently had the spysheriff spyware but got it to stop popping up and was able to get my wallpaper back to normal but some of the programs I have on the computer (AOL, Photoshop are a few) wont start up. Photoshop will boot up but then close and AOL will start but wont connect.

Here is my HijackThis log, I hope someone can help.
Logfile of HijackThis v1.99.1
Scan saved at 9:12:26 PM, on 6/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\SVA Player\SVAPLAYER.EXE
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\QuickTime\qtt... Read more

A:Unable to Access Some Programs

Closing duplicate post, please continue here: http://forums.techguy.org/showthread.php?t=370870

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One of the kids got a message from the Computer Associates (CA) spyware program and they rsponded to it prior to alerting adult. Now, Computer Associates (CA) spyware will not run. I found that the task scheduler was pointing to spools.exe. Almost everything I try to start I get the window asking choose the program that you want to use to open this file.

I am running Windows XP.

I am unable to start command prompt. I get the choose the program that you want to use to open this file message.

I tried to open the properties of My Computer and received c:\windows\system32\rundll32.exe - application not found window. However,the file is there.


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I've never really seen anything like this, I can't open any programs except Mozilla.

Scanned the comp last night (AVG, Avast, etc) and it came up with one Trojan Virus...today I turned on the comp and I can't open any programs.
Everything gives me the error message "Windows cannot find C:/Program Files/..." Also I tried to download new virus scanners, since I can't open AVG I figured I might be able to scan and get the virus with a new one, but it gives me an error message about having to open something else, and that it may be a malicious program.

I've been looking everywhere for anyone with my same problem, after a few hours I decided to check here.

A:Unable to open any programs

Hello and welcome to TSF.

Sorry for the delay in response. If you're still having these issues and are not receiving help elsewhere, please follow the instructions below.

Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2
Link 3


Double click on Combo-Fix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the C:\ComboFix.txt along with a HijackThis log so we can continue cleaning the system.
Do not mouseclick combofix's window while it's running. That may cause it to stall

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I'm haveing some problems updateing my Virus programs I've uninstalled and tried reinstalling multiple Virus programs on my computer. First I was useing Panda Antivirus about a week ago I noticed my internet (10meg) cable connection was running REALLY slow, web pages takeing forever to load etc. I called my cable company and they let me know that my upload was increadably high and that is a big indication of a viurs intrusion, this along with panda not being able to update as I got a notice on Windows security warning. I attempted to uninstall panda and downloaded AVG which was unable to install becuase it could not detect internet connection...but I am able to access the internet. After trying and trying differnt programs I was able to get one to install but not update as again they can't access the internet to update. It was suggested to me to restore to another time on my computer which I did and my internet as again come back to full speed, but I still can't get an antivirus program to install or update. As well I keep getting these errors when I restart my computer ApVxdwin.exe error and Inicio.exe error. I have attempted to stop this on MSconfig. But still get these errors. First I KNOW I HAVE A VIRUS OR MALWARE problem but am unsure as to how to find and elimenate the problem anything you can help me with I have downloaded and run Highjackthis and have a log ready, as well I have downloaded and installed adware but am unable to update that ... Read more

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I am having trouble installing new programs. The error message is "windows cannot access the specified device, path or file. You may not have appropriate permission to access item". I have administrator privileges, try to install as administrator. I checked the security under properties and checked off Run as Administrator. I can't relate it to anything that I have installed. The only thing new is Windows Update and I haven't checked the reasons for the updates. I may try system restore.
Thank you for any help.

Windows Vista SP2

A:Unable to install new programs

Hi, this is becoming a common enough problem, the reason though is not common, so I have an idea, though no certain way of preventing it .

Open a CMD prompt as administrator (go to start all programs accessories and right click on command prompt select "run as administrator") at the prompt type:-

net localgroup administrators <my_user> /add
my user is Paul so for me the command is:-
net localgroup administrators Paul /add

press enter then type:-

net localgroup Administrators /add networkservice
press enter then type:
net localgroup Administrators /add localservice
press enter then type:
press enter and restart your computer

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Hey there,
just this morning I haven't been able to run or open programs unless I right click and run as administrator.  After doing a brief search around the web, it looks like this might be some sort of virus.  I've tried to download malware bytes and one other antivirus program and neither files will even begin to install.  For malware bytes, I get an "error creating window class" popup when I try to run the setup.  My computer also will not let me go to organize > search and folder options > view > unhide extensions.  In fact, it won't let me click the organize button at all.  Nothing happens when I try to click it.  Any help here would be greatly appreciated.

A:Unable to run/open programs

Update: I was finally able to find a way to show the extensions for programs.  In conclusion, I was able to change the extension and name for mbam.exe and am now running a scan.  

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Yesterday, I downloaded Xpadder 5.3. The only way I can run programs is by right clicking, clicking "Run as..." and deselecting "Protect my computer and data from unauthorized program activity." However, even doing this, I cannot run Internet Explorer and I have to use Google Chrome. Normally, when I am connected to the internet, I have four green bars. Now, these bars are blue. I have already tried System Restore to two different prior points in time, both of which did nothing. Is this a virus or something else? I appreciate any help.

A:I am unable to open programs normally

Hello, what is you Operating system and browser?Can you run these?Please download exeHelper to your desktop.Double-click on exeHelper.com to run the fix.A black window should pop up, press any key to close once the fix is completed.Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).Then.....Please download MiniToolBox, save it to your desktop and run it. Checkmark the following checkboxes: Flush DNS Report IE Proxy Settings Reset IE Proxy Settings Report FF Proxy Settings Reset FF Proxy Settings List content of Hosts List IP configuration List Winsock Entries List last 10 Event Viewer log List Installed Programs List Devices List Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.Malwarebytes may "make changes to your registry" as part of its disinfection routine. If usin... Read more

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Hey everone,
I have a rather large problem. I've started using my laptop again now, but the thing is I can't use any program that connects to the internet besides a web browser (Firefox & IE work, but Chrome doesn't). I've had problems on this computer before doing LAN with games, but nothing like this. For example, I can't use programs that download using a download manager (such as AVG free antivirus) and I can't use the iTunes store, chat programs, FTP clients, you name it. I've recently formatted this computer, but it's been sitting around for a whlie now. Anyone have any suggestions?

A:Unable to use chat programs

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

Have you tried to do a system restore to before the problem occurred?
If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
For wireless connection issues, have you removed all the stored wireless network profiles and then searched for the network?
For wireless laptops, have you made SURE the wireless switch is on?
For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
Have you connected directly to the broadband modem ... Read more

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Hey guys! I got a problem here. No program on my computer will open..not itunes, micorsoft office, nothing. I have a Sony Vaio with Windows Vista Service Pack 2 Home edition. I'm pretty sure i have a virus unfortunately . I'm not sure why nothing will open. When i click on Word or itunes to open it, a message pops up saying" this file does not have a program assocaited with it for perfomring this action. Create an assocaition in the set assciations control panel." i'm clueless as to what that means because all i want to do is open itunes or Microsoft office programs!! Any help would be wonderful!

A:Unable to run any Programs - including HJT

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Please help me with this!

For some thing that I don't know, I was unable to add/remove programs on my windows xp pro sp2

At the same time I start to see many instaled applications started with "m" as you can see on the attachment.

How can I resolve this??

Could you guys give me some help??

there is my hijack:

Logfile of HijackThis v1.99.1
Scan saved at 20:11:58, on 29-08-2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Programas\Ficheiros comuns\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Programas\Ficheiros comuns\PCSuite\DataLayer\DataLayer.exe
C:\Programas\Google\Gmail Notifier\G001-\gnotify.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fp... Read more

A:unable to add/remove programs

You might try these solutions:

Add/Remove Programs tool displays installed programs incorrectly
or this one:
Add/Remove Programs dialog box does not appear or is corrupted.

Or you could try an alternative tool like MyUninstaller.

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I just received a new laptop about 2-3 weeks ago, and things have been working great up until yesterday. Usually I am at my mother's house, but I was staying at my dad's for the weekend so I took the computer with me. When I turned it on, I noticed that my facial recognition program hadn't started (the place where it usually is was blank). I didn't think much of it until the computer finished loading everything; I tried to open Google Chrome and it wasn't opening. I tried to open all my desktop icons and that didn't work either. The computer did not give me any error messages. The programs were not in the task manager, not even in the processes list. At first I tried running the system file checker, and it was not able to fix anything. After that, I booted in safe mode and tried to open them and it worked. I logged off and restarted in normal mode and everything was fine. But today, I restarted and I wasn't able to open anything again. So I tried what I did yesterday and it worked. So basically I have to boot in safe mode then in normal mode for anything to work.

Sorry for the long explanation. System specs in next post.

A:Unable to open any programs.

System Manufacturer/Model Number
Dell Inc. /Studio XPS 1640
Vista Ultimate x64
Intel Core 2 P8600 @ 2.40 GHz 2401 Mhz
4GB2 Dual Channel DDR3 SDRAM at 1067MHz (2 Dimms)
Graphics Card(s)
ATI Mobility RADEON? HD 3670 - 512MB4
Sound Card
High Definition Audio 2.0
Hard Drives
500GB3 7200 RPM SATA Hard Drive

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Everytime I try to click on anything on the computer I get the error message:Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access them." I am accessing the internet with another computer because the infected computer wont allow me access to anything..I cant run the Kellys Korner help that FireKracker suggested in his post because I cant access the internet on that computer.Anyone have any suggestions for this problem??ThanksMod Edit: Split from Can Not Execute A Single Program~ TMacK

A:Unable To Load Programs

Try taking ownership of all the files and folders on the drive.How to take ownership of a file or folder in Windows XP

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I'm working on a system that has Windows XP Home on it and when I try to install a spyware removal or anti-virus program that I have downloaded from the internet to the desktop or program files folder, it will not open up when I double-click on it or if I right-click and select OPEN.

However, if I right-click the program icon and click on RUN AS, it brings up a gray window asking for a user name and password to gain access to the program. It says something about security that prevents unauthorized installation of viruses and the like.

I've only seen this once before and I don't remember what I did to resolve the issue. I don't remember if it was caused by a virus or by some type of Windows setting or 3rd party software.

Also, when I try to access USER ACCOUNTS in Control Panel, the only thing that opens up is a blank white screen.

Even if I try to RUN the program as opposed to saving it to a location on the hard drive, only one of them (housecall) actually ran. The AVG and Spysweeper would not run or install at all. Nor would MS AntiSpyware.

It sounds like virus activity to me. I was repairing the PC by remote control and I won't be able to have it in my hands until tomorrow, otherwise I'm sure I would have resolved the issue by now by removing the hard drive and scanning it in another PC.

Has anyone else ever seen this before?

Any input would be greatly appreciated.

A:Unable to install programs

Can you access the internet?

If yes, you can do an online scan to these sites.

HouseCall - http://housecall.trendmicro.com/
Panda - http://www.pandasoftware.com/activescan/
RAV AntiVirus Online - http://www.ravantivirus.com/scan
eTrust Antivirus Scanner - http://www3.ca.com/virusinfo/virusscan.aspx

This might remove the virus you're saying in your computer.

And also try to open the program you're saying in Safe Mode.

Go to this link to know how to get in Safe Mode.


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Here goes my first post... about 2 weeks ago I got BOMBARDED with viruses / spyware. Through forums like this, I was able to get rid of anything showing up on Ad-Aware SE Personal, Spybot S&D, Scan Spyware, Spyware Blaster, Spyware Sweeper, Scan Spyware, Spy Hunter, and Microsoft Antispyware (Beta version) - (okay, I was desperate so I tried just about everything...) ANYWAY, when I run everything now, I show clean, BUT now I can't update anything. I'm wondering if there are "remnants" that have disabled something. Here are the exact problems I'm having:

1. I CAN connect to the internet using IE, but I CAN'T connect using Netscape. I uninstalled Netscape and tried to re-install (I've tried both full download and download from site), but it gets 1/2 way through the process and says it can't download the files needed to complete the install and aborts.

2. When I try to update Windows XP SP2 (which is the OS I'm using), it goes through "all the motions" then tells me that it couldn't update properly (failure). I had some problems with the .NET Framework, so I uninstalled and re-installed that hoping that would take care of the problem. It may have solved my .net problem, but didn't resolve any other issues I'm having.

3. When I open programs (i.e., Ad-Aware), it will say "your list base is 17 days old. Would you like to update?" When I click OKAY, it will TRY to update and then will say that th... Read more

A:Unable to update programs

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I downloaded a program last night called PC Doctor OnCall to try and find out what's wrong with my PC...we downloaded the prgram and istalled it, then ran the scan.

It told us that there were some problems with the PC but we would need to pay for the full utility for the PC Doctor for them to fix it.

I decided that I did not want to pay for it, so I went to Add/Remove Prgrams to deinstall it...which it seemed to do properly...but I noticed that the icon that it installed onto the Task Bar was still there!! I clicked on the icon and it SUCCESSFULLY launched the program!!!! I checked Add/Remove Prgrams again and it isn't on the list....neither is it in Program Files or on the Registry as far as we can see....BUT IT'S STILL WORKING!!!!

I'm desperate to get rid of this prgram...it is annoying the hell out of me because it keeps popping up with an annoying alram sound and a window saying it's found another problem!!

So far it has found 32 problems...and keeps finding more....quite amazing for a program that i have DEINSTALLED!!!!


A:Unable to remove programs

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how i can completly remove a program on my pc?on add remove programs i was unable to uninstall a graphic software .with advance uninstaller pro i was use the force removal tool to completly uninstall the software.now when i try to install the same program the pc refuse to recognize or opend .there some way that i can remove old program

A:unable to uninstall old programs

welcome to tech support guy,
with ANY software, you need to check and verify that it will function on / with the os you are attempting to install it on - and the easiest way to do this is to go to that software's site and check
some older software , [that is no longer being updated - company went out of business - someone else bought it - whatever] - will have no newer versions, BUT, it can usually be ran in 'virtual mode'
and some software will have a newer version that can be downloaded, installed and ran direct

you might try this to see if will help:
Description of the Windows Installer CleanUp Utility

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Hi there.

When trying to run certain programs whether it be games such as MapleStory, or IM programs such as MSN messenger I get the following error message box.

"The procedure entry point OsThunkD3dContextDestroyAll could not be located in the dynamic library d3d8thk.dll."

I'd be thankful and grateful for any possible solutions to this.

A:Certain programs unable to run due to Error

Visit Windows Update and get ALL updates
Then update DirectX and your video drivers

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In safe made I am unable to run Malwarebytes or HiJack this. When I open Malwarebytes I am redirected to 'choose the program you want to use to open this file.' When I open HiJack this I am given the dialogue box 'application not found'.

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Hi everyone. I need some help ASAP!I have been unable to get ANY windows updates, Defender pro 2009 anti virus updates, or Malwarebytes updates. I think I definitely have some kind of viral issue because not only am I not able to get updates, I also can not access the websites themselves to do any form of manual updates. I also am in some case being redirected to random web pages when I do a google search. My compute also seems to be running slower....When I go into my virus update I get a "Error 403", When I go to update Malwarebytes I get a "Error 732"... When I try to manually download microsoft updates I get to the download page and click "download" I am redirected to a "Page not found" error. UPDATE; I was able to find a manual update for the most current data base for Malwarebytes and am in the process of scanning right now. I will include the results as soon as the process completes.Also I am running windows XP and I have a Wireless connection. Any help would be greatly appreciated!! Below is my Hijackthis log file. Thx,MelissaLogfile of Trend Micro HijackThis v2.0.2Scan saved at 2:44:35 PM, on 5/29/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS... Read more

A:PLZ HELP!! Unable to update ANY programs!!!

Malwarebytes' Anti-Malware 1.37
Database version: 2182
Windows 5.1.2600 Service Pack 3

5/29/2009 4:50:00 PM
mbam-log-2009-05-29 (16-50-00).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 150661
Time elapsed: 1 hour(s), 37 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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many of my desktop Icons have become shortcut files and no longer open the programs. I tried to set the correct program to open it as default but all my desktop Icons change to this same program. Now I try to open those icons but they won't open. What do I do?


A:Help! Unable to open programs

Usually a virus causes this. Make sure your PC is clean first. Then try this...

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Hi, I'm unable to to minimize, maximize and close out programs with my mouse and the touch pad. The only way I can close anything out is by alt-control-delete and going into the task manager to end the program(s).

I am using FireFox and have been for quite some time and this has never been a problem. Can this be part of the issue?

I'm hoping someone can help because it's frustrating and I'm ready to lose my mind.

Thanks in advance!

A:Help! Unable to close programs

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When ever I try to open a program I get: UserAccountControlSettings.exe - Bad Image (X) C:\Windows\system32\RpcRtRemote.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation
media or contact your system administrator or the software vendor for support.

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Problem started earlier tonight. I clicked accept or okay on something that I think was a Windows Update (Honestly, at this point, I'm unsure of what it is I really clicked. I know that's stupid of me to click accept or ok on something I wasn't paying attention to, but it's too late now.) and my computer completely restarted. When it came back up, I attempted to get back on Skype, Windows Live Messenger, and Mozilla Firefox. None of them would open. I clicked on the icons as well as the links in my start menu. Although, on the start menus, it showed as if I was still signed into those programs. My mouse pointer on the screen gave me a little circle as if it were loading, but nothing happened. Suddenly, I got a blue screen with something that said "Crash" and "Dump" in it. I panicked. When it finally restarted my computer again, I still cannot access any programs, including my anti virus. I can get into Pain, My Documents, and such, but nothing else really.

I tried restoring to three days before, but the problem followed me. It didn't help at all.
I also tried Safe Mode, nothing would work there either.

I am using a separate computer to access this website.

I am using Windows 7

Please help?!?

A:Unable to open Programs???

It looks like you may have a virus
You need to get into MSCONFIG as soon as you are able to to disable everything in startup and services (leave microsoft services running) and restart the PC and see if it is still slow
Once started with check in MSCONFIG to see what programs start and look for unusual programs, they sometimes have letters and numbers in the name
Let see how you go

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I have a number of programs that were recently installed and am unable to uninstall:
-Search App by Ask: says "The specified account already exists."
-Remote Desktop Access (VuuPC): says "An error occurred while trying to uninstall Remote Desktop Access (VuuPC).  It may have already been uninstalled".  I chose to not remove it from the Programs and Features list.
- mailagent: this launches a browser to gorillauninstallation.com but sends me to link to download their uninstaller
- Snap.Do: I keep trying to uninstall but uninstall doesn't do anything
I did recently uninstall a program that was causing the laptop to use a proxy server and despite changing the setting in LAN Settings, the setting would remain enabled.  I was able to uninstall the program called "My Program 1.5" in Safe Mode.
DDS log:
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 11.0.9600.17344  BrowserJavaVersion: 10.71.2
Run by admin at 22:21:23 on 2014-10-25
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8086.5104 [GMT -4:00]
AV: Microsoft Security Essentials *Enabled/Updated* {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}
SP: Microsoft Security Essentials *Enabled/Updated* {F4542E20-6399-F3B9-D5A7-4EE87964D00C}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -... Read more

A:Unable to Uninstall Various Programs

Greetings hey_marion and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pr... Read more

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I would first like to state this is my first post so sorry if I am in the wrong location!

I updated to windows 8.1 and tried to run a program, Driver Booster (IOBit), and was unable to. It changed the cursor to a cursor w/ loading circle then kept it like that. It is still spinning as I type this. It requires admin privileges if that matters at all..


A:Updated to 8.1 and now unable to run certain programs?

Try an uninstall and reinstall.

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