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Dell, where did this TB16 come from?

Q: Dell, where did this TB16 come from?

I happened to look out on my front entrance way and saw a package laying there. I brought it in and noticed it was from Dell. Well I had not ordered anything from Dell. I opened the box and saw it was a TB16. I do not know why I was sent this but here is my guess. I had ordered a TB15 over a year ago. After all the issues I had with it as well as others have had with it, I returned it before the 30 day return deadline. Now unannounced and over a year later, this TB16 shows up. Is Dell sending these out to people who returned the TB15's?
I don't know if I want it. People are still having issues even with this newer version. Whether this dock or any dock will work with the XPS 15 9550 is another question. It seems that even with the latest firmware/drivers installed, people are still having problems with the new version. I have my eye on another dock (Plugable Thunderbolt 3 Dock). It does not have all the bells and whistles of the TB16 but it has enough for me. Its release has been delayed for over a year. They won't release it until they know it works which is what Dell should have done.
So Dell what is going on here?

Preferred Solution: Dell, where did this TB16 come from?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Dell, where did this TB16 come from?

I agree releasing half-products is not fair. Considering that all vendors seem to have big TB3 issues, I guess Intel is to blame too.
But why not give it a try if it is free, and you're considering a dock anyway? ;)
I don't think everybody is having issues with the TB16. Some even made the TB15 work eventually, taking care of excess heat themselves. But according to a writeup at Plugable, some XPS have issues with their docks too. My WD15 works fine now, but it took firstly a bunch of updates and secondly the replacement of the DW1830 with Intel 8260.

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I've bought TB16 and update all drivers (Dell Assist does it) and after lowing network settings to 75% my DELL monitors flickering less but now I have major issue since my Dell Adapter - USB-C to HDMI-VGA-Ethernet-USB stop working completely. When I plug in nothing happens (yes, adapter is working properly and yes cables are correct)
In first few days, randomly, Windows was enable to turn on output to adapter (after hour of plugin, plug out same adapter).
Now, it's completely useless. 
Can anyone help, any suggestion ?

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Yeah I know, not officially supported. However I have my TB16 operating 90% effectively with a Metabox/Clevo P750DM-G (Sager NP9758G). Hoping to get some help with the last 10%...
I have two ASUS 27in 2560x1440 monitors operating in extended desktop mode, daisy-chained via DisplayPort, with the laptop monitor disabled. When connected to the TB16 via DisplayPort, both monitors operate however they seem to be displaying at the native resolution of the laptop screen (1920x1080), stretched to fill the 2560x1440 native res of the monitors, with accompanying slight distortion of text etc.
CPU i7-6700K, graphics GTX 980M. Apparently this machine does not make use of the Intel on-chip graphics, and I'm unable to install the latest Intel graphics driver ('This computer does not meet the minimum requirements for installing the software').
Any suggestions as to settings I should tweak or drivers I should install are welcome.
Footnote: Purchased the TB16 with my eyes open and half-expected it not to work, however am pleased to report that it functions as advertised. Even this DisplayPort issue isn't a showstopper.

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Same issues with the Dell TB16 as with the TB15???
The TB16 is not the fix I was expecting after all the issues with my2016 TB15. Last year which I managed to get a full refund for from Dell. My new TB16 arrived last Thursday, and initially when I plugged it into my XPS15 and everything worked fine (for a little while). Now I cannot get my HDMI and DP screens to work at the same time, it's one or the other, the USB ports are intermittent and its hit and miss whether the TB16 charges my laptop, if I touch the TB16 or lightly brush the Thunderbolt lead, I lose Ethernet, charging or the one screen I've managed to coax into working.
Dell tech support guy logged onto my XPS15 this morning and saw first hand the issues, and they have now agreed to send out a replacement TB16 which should arrive by the end of the week, but to be honest I don't have any faith that the next one is going to be any better than the pile of SH 1 T currently connected to my laptop
I have told Dell technical support that I'll be looking for a refund of the TB16 and my XPS15 if they can't resolve the docking station issues.
My faith in Dell products is rapidly diminishing, and I would strongly advise people to think twice before parting with many $$$ for products that in my view really aren't worth the money, aggregation and frustration.

A:Same issues with the Dell TB16 as with the TB15???

Sorry to hear you are still having trouble.   I assume that the technician walked you through all of the required updates but just in case, please refer to this article.   If you are still using downrev BIOS, chipset, firmware or drivers, this could be the source of the problem with the new TB16.   If you continue to see issues after updating and receiving the replacement dock, please reach out to me via PM with service tag and contact information so that we can get you up and running.

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Hi guys,
Apologies if this has been posted elsewhere (though I haven't been able to find anything). I'm testing a TB16 dock for use with the Latitude 7480 but cannot get it to work with the monitors. it is supplying power to the laptop, but nothing else plugged into it is recognised. I have updated all the available drivers for the 7480 and the BIOS is updated to 1.2.9.  The BIOS was updated first.
When I attempt to install the  Thunderbolt 3 Firmware update, I get an error that "No Thunderbolt controller update supported for this platform ID=0x7A0".  
I have installed the available thunderbolt drivers listed here in addition to the Thunderbolt Software
I'm running Windows 10 Pro version 1607 Build 14393.953
Short of uninstalling all the drivers and reinstalling in the right order (again), I'm running out of ideas, so any help would be appreciated.

A:Dell 7480 and TB16 dock

I don't know about that particular machine but the TB firmware and controller are installed to the machine before you even plug in the dock.
If the Thunderbolt options in the Bios are greyed out, you do not have a Thunderbolt controller.  I will leave it to you as to whether you have a 2 or 3 lane Thunderbolt system.

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we are rolling out slowly the TB16 and have a strange behaviour when working with the M7510. All of them show the following message when TB16 is connected:

Regardless what I press (F1 F2 F5), it continues booting. Firmware of TB16 is the newest, 7510 has newest BIOS.Who can help?Regards

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i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

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Hi guys,
i have a new Dell Xps 15 9560 and TB16 thunderbolt dock. Everything works great, except.... If TB16 is connected to the laptop, it's impossible to shut down the computer. Instead of powering down, laptop restarts. When TB16 not connected, laptop shuts down perfectly. How to fix this? Thanks in advance!

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Dell XPS 15, Nvidia 1050 
Thunderbolt docking station TB16
Two 1920x1080 monitors. One connected to HDMI using HDMI->DVI cable, another is connected to display port using DP->DVI cable.

The problem.
When the laptop wakes up after going to sleep mode, the monitor connected to HDMI starts to go blank ever 3-5 seconds. See video: 
The BIOS and drivers have been updated.
The only solution I found is to reboot.

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My XPS 13 crashes each time I try to connect the dock with Intel Thunderbolt program. I have updated the BIOS, and did all the firmwares and drivers listed in TB16 installation. 
What shall I do?

A:Dell XPS 13 OS crashes when configured to use TB16 Dock in Thunderbolt app

Which version of the XPS 13 do you have?
Did the software and Firmware update install normally without the Dock attached?
Have you tried running the Dock without any outputs connected?
Did you get any popups related to allowing certain connected devices?
Look in the Settings and Details to see what TB controller you are using and if it does not show as Unknown.

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I'm using a TB16 with a XP13 (9350) and a single 4K monitor (Dell P2715Q). The setup works perfectly at 30Hz but at 60Hz it flickers continually. By flicker I mean the external display switches to black for 2 to 3 seconds several times per minute. The BIOS of the XPS13 and all drivers are current. MST is turned off on the monitor. The setup works fine at 30Hz. I tried enabling airplane mode as others suggested in this forum and it made no difference. I have also tried several DisplayPort (mini and full) cables with no success. 
This is not an issue with the monitor as I can hookup a Surface Pro 4 at 60Hz without any issues. 
One interesting thing is when I hookup the SurfacePro4 it defaults to 60Hz but when I hookup the XPS via the TB16 the default refresh rate is 30Hz and I need to change it to 60Hz using the display adapter settings.
Is anyone successfully using a similar setup without flicker? The TB16 specs list it as capable of supporting 2 4K monitors at 60Hz.

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I have a Dell Thunderbolt Dock TB16 - 240W docking station for the XPS 15 9560. It comes with a 0.5m USB Type-C Thunderbolt cable. Is there a longer cable, such as a 1m cable available for the TB16?
The TB16 was shipped from Dell with an instruction booklet entitled "Thunderbolt 3 (USB Type-C) Dock Cable Installation Guide." The book has instructions on how to remove the shipped cable and replace it with some cable that is received as a separate shipment. Does anyone know the purpose for those instructions? 
I'd like to suggest that the above questions would be a nice addition to the TB16 FAQ... adding some info on cable length, cable length restrictions, future plans for differing cable lengths, etc., might help users such as myself. I see others out there which have concerns about short cable length so that's why I think the answer to the above would make good TB16 support KB articles or FAQ entries. 
Thank you!

A:Dell Thunderbolt Dock TB16 Maximum Cable Length

The included instruction guide is just in case you need to remove the cable for replacement.
My cable is around .4 meters or 16 inches.  I do not know of other length cables are available.

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I updated drivers on all devices, including setting the XPS to do nothing when lid is closed. External monitor works fine, until XPS lid is closed, then external screen blanks. However, monitor works fine in airplane mode, which does me no good, as I need an active internet connection for certain software functionality. Also, airplane mode disengages my wireless keyboard and mouse, and I need to turn connection back on and pair devices (wasting more of my time). Is there anyway around this issue, other than returning the TB16 for something that works?

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Q: TB16

Well I wish I could report that my work productivity has been improved by the TB16 but it hasn't. Blue screens left and right saying a "Critical Process Died."  Ethernet cable and usb ports will go out after about 2 min of being connected to the laptop. Its almost impossible to the get the laptop out of sleep mode when the laptop lid is shut. I haven't had the issues with charging that I did before on the TB15 and WD15 which is a plus. So all in all I have a new TB 16 powered by a 240watt brick that is a brick. I've downgraded my workstation to two 22'' monitors with infinity bezels (nice job dell) but still not a viable option if I cant even keep the laptop from crashing. I pretty much over the Precision 5510 not sure why Dell promoted this as a business laptop with no reliable docking solution. Ready to switch to another laptop.

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Would someone provide me with the Dell part number for the 180W power adapter that ships with the TB16 dock? Thank you.

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A couple of weeks ago, I purchased the new TB16 to use with my precision M5510.
The 5510 randomly freezes, and will not respond to anything except holding down the power button on the laptop and shutting it off.
I have ensured that all drivers and bios are up to date on the 5510 (I even reloaded them).
Any one else having this issue?  Suggestions on a solution?
The docking station is unusable as it stands.

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XPS15 9550
TB16 to single Dell E2416H @ 1920x1080, 60Hz, DisplayPort cable
Dell Wireless 1830 802.11ac, Driver 1.566.0.0

The display flickers, switches on and off, and eventually stays off.  I read a suggestion to try enabling Airplane Mode, thus turning off WiFi.  I did so and my system seems to be stable. 
How can I use WiFi *and* the TB16 at the same time? 

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I just got a TB16 240W doc.   I see several posts on how this works with the XPS 13 9350.  The two main issues appear to be
(1) screen going blank when you close the lid of the XPS
(2) power issues with the laptop and peripherals 
I am seeing (1) but not (2) with my 240W system.  I did encounter issue (2) with the previous Dell DA200 Doc which did not have it's own power, but what I'm seeing now is that aparently the TB16 is supplying and not using the XPS power.    In fact I bought the 240W version rather than the 130W version of the TB16 precisely because I had this problem with the DA200 Dell Doc.  The XPS 13 9350 does not have the power to drive both peripherals and the internal WiFi device so I had to disable the internal WiFi to get my system to work.  
Most people posting issues here don't say which version of the TB16 doc they have, so I would be unable to tell if the TB16 130W would have issue (2).
Because of issue (1) with the HDMI port, I would guess that the HDMI port does not have it's own memory and must use the laptop's memory.  I haven't tried the other monitor ports in the TB16.  The TB16 is supposed to support two 4K monitors I think, so I assume some of the ports must have independent memory....

A:Del TB16 240W doc and XPS 13 9350

Hi,Welcome to our community.Thank you posting your message here. We’ll try and assist you. We request you to connect the external monitor to the system without the TBI6 and check if the issue re-occurs.The reason there are two models is because power passes through the TB16 to power the laptop. Some laptops require more power than others as they use discrete graphics card.

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I'm having problems getting a TB16 dock recognized on my XPS15 9550. I updated the BIOS and the drivers indicated in the Dell Thunderbolt Dock TB16 user guide. I connected the AC adapter to the TB16 and then connected the Thunderbolt 3 Type-C cable to the XPS 15. The Thunderbolt icon appears in the system tray but -
1. I get no authentication window to select the user setting.
2. When I right click on the Thunderbolt icon to view attached Thunderbolt devices there are none.
3. Of course no devices attached to the TB16 are visible on the XPS 15.
Attached Devices -

Thunderbolt Details -

I have been previously using a usb-c to Displayport adapter with no issues. Also the power button on the TB16 does power down the XPS 15.
I guess it could be a hardware problem with the TB16 but I'm hoping somebody has seen this and has a solution.


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I have the XPS 15 9560 with the i7-7700HQ and the 1080p screen.  The laptop works fine by itself and it works fine with a WD15 dock at my home with 1 montior.  At work I used the TB16 dock with the 240W adapter and I have 3 Dell U2414H monitors connected (DisplayPort, HDMI and Mini DisplayPort).  The Monitor connected via DisplayPort flickers at least a few times every minute.  The Monitor connected via Mini DisplayPort has flickered just a few times and the one connected via HDMI has never once flickered.  I have updated the bios to 1.1.3 and I have updated the Intel and the NVidia drivers.   I apologize in advance if this question has already been answered.

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I have just bought the "new" XPS13 2-in-1 and TB16 thurderbolt dock from Dell Hong Kong official site.

I have to said it was a very very bad experience.

First, since I have received the laptop. The touchpad is often out of control. It will suddenly fly everywhere on the screen, crazy clicking everything and I can hardly control it but to restart. Sometime, it even has NO response.
I have tried a lot of method. Updating BIOS and drivers were not worked.
Once I received this laptop, I went to business trip with it. I have tried all methods to fix it. I read many article online but none of the methods work! This laptop drove me crazy during my trip!!

And most craziest thing is, when I come back from my trip. I try to setup the TB16 dock. It has NO RESPONSE after I plug it according to the instruction. No light, no response, JUST LIKE A BRICK!

I have email the sales to ask for help or advice. She is simply NO REPLY.
I have also asked for technique support from official site. It is just a extremely NOT user friendly. It even cannot search the service code of TB16 dock!

I would say, if you are considering to get a dell, please think it twice.

A:XPS13 2-in-1 and TB16 dock PROBLEM!

As far as the touchpad, it is very sensitive, which you may be able to adjust.  On my system the touchpad is just barely below the lever of the palm rest.  Does yours look any different from that?
If you are typing and happen to brush the touchpad, the cursor can jump to another location.  That is why the setting to delay inputs while typing is there.
I just got the TB16 and finished setting it up, although I have not connected it yet.  There are drivers for download on the 9365 site in the Dock section.  Before you plug it in you need to install the Thunderbolt firmware and controller driver.  Then the drivers for the USB, Audio, Ethernet, etc.
If you have the Thunderbolt Controller software installed, open it to Settings and look at Details.  It should show the different software versions.
As far as lights, there is a bright blue light in the power plug.  There may also be one on the USB C plug which goes into the USB C port on the left next to the combined audio port..

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XPS 13 9350 (i7 6560U, WQXGA+). TB16 240W. External monitor Dell P2415Q 4k, connected with full DP.
Notebook connected with TB16 with Thunderbolt 3. All external device (some USB, audio, ethernet, monitor, mouse-keyboard) connected through TB16. Works fine, but not for long.Randomly ALL peripherals connected become inaccessible, except external monitor that is stay working. Fixed only after reboot.
All drivers installed, except USB ASMedia eXtensible Host Controller driver - any attempts to use dell drivers failed, it works only with standard windows driver. BIOS and thunderbolt firmware updated.Turn on airplane mode does not help, as well as changes over Bluetooth power state.

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I'm having issues getting the TB16 to work with the XPS 15 9550. I successfully installed all the drivers in the proper order as documented prior to plugging in the TB16 for the first time.

I've verified that I indeed do have a Thundrerbolt port - there is a Thunderbolt symbol next to the USB-C port.
When I do plug in the TB16 the power button on it will power the system off/on.
I've used a usb-c to Displayport adapter and a usb-c to usb 3.0 adapter with a flash drive. Both worked successfully so the basic functionality of the usb-c port is working.

When I plug in the TB16 I never got an authentication window pop-up. In the Thunderbolt software it shows no attached devices.

The details setting in the Thunderbolt software looks fine, it appears to have the proper driver and firmware levels.

When I check the Thunderbolt driver it says that 'the hardware device is not connected to the computer'.
I'm at a loss - everything looks good except for the fact that nothing happens when I plugin the TB16. I'm wondering if there's a hardware problem with the Thunderbolt controller itself? I'd appreciate any help that anyone can give me.

A:XPS 15 9550 - Thunderbolt port not working - TB16

You might open the Thunderbolt software and set it to allow all devices.  I reset my system and redid the TB16 and it shows the cable and dock as approved devices.
It was not hard for me.  The thunderbolt controller is on the computer.  You show some correct info for that controller, although since I have a 9365, that specific info may be different, but you do show a different controller generation..

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First question: Using the ASUS ROG PG279Q with TB16 and 9550 - No 144Hz possible via DP or Mini-DP. Everything fine till 120Hz but when switching to 144Hz the screens flickers like crazy. Unusable!
Tried until now:
- Drivers updated for Nvidia and Intel 
- All Drivers for TB16 installed 
- Tested on Mini-DP as well as DP of TB16
- Monior and same Cable work fine at 144Hz on Lenovo Laptop with integrated Intel Graphics
Any hints please?
Second question: Also, is it possible to force the NVidia Driver a different Refresh Rate when in use? So for example, in Desktop mode when doing office stuff I am fine with 100Hz whereas when I play and the NVidia kicks in I would want that to use 144Hz or even 165Hz
Thanks in advance

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I am about to order an XPS 15 9560 and looking at TB16 dock ... in specs it shows XPS 15 as supplied with 130W power adapter but in specs for TB16 the chart shows 240W and says "NOTE: A system requiring more than 180 Watts must have its own power adapter attached"
Does that mean that for the XPS 15 i need to connect the power cord even if I am using the TB16 dock? I thought the TB16 would mean I could just use the single connection.

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Looking at the documents for the dock it looks like this is capable of this setup but I cannot figure out how to get it working.
The TB16 supports 3 external FHD monitors ...., I would assume I could also have my internal laptop screen running also. Am I wrong?

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I have purchased the new XPS 13 2-in-1 laptop.
The Thunderbolt 3 port on the left side of the laptop is not working.
I have also purchased the TB16 dock and it is not recognized at all.
In the Thunderbolt software details, it shows the Controller driver as "Unknown".
I am out of ideas.
I have done the following:
1. Clean install Windows and run all updates.
2. Install all of the latest drivers and Bios updates, in order, according to the official Dell guide for this laptop.
3. Followed guides in this forum and Reddit forums.
4. Had Dell support come in and replace the motherboard.
The TB16 dock is still not detected, nor is any other Thunderbolt or USB-C device connected to the port on the left.
The TB16 dock, however, does charge he laptop and properly shuts it down if I press the power button on the dock.
I have checked the Bios settings, and also tried updates/fixes from Intel. Nothing works. The Thunderbolt firmware update cannot even run because it cannot detect the controller. It still says Controller Driver as unknown.
I have the i7 with 16GB RAM, and 512GB SSD.

A:XPS 13 9365 - Thunderbolt/Power port not working - TB16

So you have loaded the Thunderbolt drivers (firmware and Controller) and it is enabled in the Bios?
There are also Dock Drivers.
I do not have any Thunderbolt devices so I cannot check.

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I just got TB16 to replace  my TB15 and I'm noticing that my Dell W3415U which is connected to my TB16 HDMI port goes blank for few seconds comes back every few hours. Like the video signal suddenly stopped or something. Not sure what's causing it but it's bothering me since it's happening while in middle of my use. TB16 is connected to my XPS 15 9550 running Windows 10 Pro via Thunderbolt 3 port.
If you know how to resolve this I would appreciate any help.
Thank you.

A:TB16 HDMI connected monitor goes blank for few seconds every few hours

Hi,Welcome to our community. Please make sure that the ports are intact and there is no lose connection. The screen going blank intermittently might be because of the lose ports.

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Bought a X-rite i1 display calibrator to be able to hardware calibrate my Dell u2413 Monitor but there seems to be a communication problem with win 10 even though there is a win 10 driver installed for the monitor. Is there a solution to this for win 10? Otherwise I don't have much us of the x-rite since im not interested in software calibration...
Plz help?

A:Dell u2413 Monitor not recognized by Dell Display Manager or Dell Ultrasharp Calibration Solution

You might get a better response if you re-post this in the Monitors forum.
Be sure to mention the PC model and the video port being used when you post over there.

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Should I be using Dell Update to keep my XPS 13 9360 up-to-date, or the Dell website?
The Dell website seems to have more up-to-date software and drivers, whereas Dell Update says that I'm up-to-date.

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I own a Dell Latitude E6430.   I am looking for a Dell Companion 12000mAh or 18000mAh type of device to power and charge my Dell Lattitude E6430 when I am traveling (no outlet available).   When I view the compatibility list for both the Dell Companion 12000mAh and the 18000mAh I don't see the Dell Latitude E6430 in either list.  I went and purchased the 12000mAh and I am attempting to use this to charge and power my Dell Latitude E6430.  It powers my Dell Laptop for about a minute and then quits.   Is there a solution for this problem?   And/or is there another Dell Companion type device that I can purchase that is listed as 100% compatible with the Dell Latitude E6430?   I would like to either get this solution working or purchase the product that is listed as 100% compatible.  

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After a failed Windows 10 Update, the laptop will not boot. I tried SAFE MODE and since then the machine just stays black. I cannot get it to boot!!
I have tried:
- Holding down power 10 seconds and trying again.
- Spamming F12, F8 keys to no avail.
- Holding CTRL+ESC and then plugging in AC and still nothing! Just a black screen!
Please help me! Machine is well out of warranty now.

A:Dell XPS 9550 Black Screen, no Dell logo after failed Windows 10 Update

Can anyone help me on this?

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I have a 3 month old Inspiron 5558 that won't close properly because left side hinge is broken. 
It was a bitter experience with Dell. I have been using my laptop with utmost care and never hit anywhere or physically damaged, as per your words.

To know more, visit this link. http://en.community.dell.com/support-forums/laptop/f/3518/t/19664440
Before buying laptop, Dell store person told that I will get express service and the person will visit home if there is any issue. But now there is no one to help even when I called 8 times since morning.

Dell is asking for 8k+ to repair one hinge.

A:Dell Inspiron 5558 3 months old and hinge is broken, poor plastics used by Dell

Hi nanaiahkp,
Please private message me the pictures showing the hinge issue, service tag, owner's name we can check what best can be done to address your concern.

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I just got a brand new XPS 8910 with i7 6th gen 3.4ghz, 16gb ram desktop. I have been using a XPS 8500 desktop for 5+ years and have been thoroughly happy with its performance so far. I used a SSD with it for fast boot and general performance boost. I did the same thing with the new XPS and put a Sandisk Ultra II 240gb on it and installed Windows 10 there.

The factory boot time was 37 seconds from a cold boot (post through the login screen).
With the SSD and legacy boot (non UEFI) the boot time is 45 seconds.

My old XPS booted in 15 seconds.

A 5+ year newer machine boots 30 seconds slower. What am I missing.

I need a resolution soon or this is going back.

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Friends, I have dell inspiron n5110. It had geniune windows 7 home premium. There was dell data restore option in F8 boot menu option to restore my windows. a week ago i installed new windows 7. i didnt deleted recovery partition on my computer but there in no more option of dell data restore in f8 boot menu. Kindly help me to restore my windows. Plz help..... If there is any way to do it using comand prompt or any other way to restore that option in f8. Plz reply..

A:Dell Data restore windows seven home premium Dell inspiron n5110?


Post a screen capture image of your Disk Management screen.


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I bought a new Dell i3847 and it has Windows 7 Pro 64bit factory installed on it.
I wanted to do a full system backup, but the Dell Backup and Recovery software will not allow me to do a system backup.  Further, I have been unable to create a system recovery disk using Dell Backup and Recovery.
I can't use the Dell provided system disk for recovery because it is clearly marked Windows 8.1

1) Why is a Win 8.1 disk included with a Win 7 Pro 64bit system?
2) What is wrong with Dell Backup and Recovery that it:
a) can't create a factory recovery disk
b) won't allow me to create a system back up so I can return it to the factory state


It's been 2.5 hours and it is still "initializing disk" to create a factory recovery.  It usually fails somewhere during initialization or writing.    Spending hours for each failed attempt to create a factory recovery disk is NOT GOOD!

A:Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

It has now been 4 hours and Dell Backup and Recovery is sitting on "Initializing Disk" under create Factory Recovery Media

I can't have it take hours and hours, then fail and then try again.... then take hours and hours.... then fail ... then hours ... then fail...


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I have a new Dell XPS 8900 connected to a Dell U2413 monitor using the HDMI to mini-HDMI cable.  When I switch off the monitor (to save the screen and energy), the PC jumps into an unrecoverable power saving mode, shutting down all open applications in doing so.  The mouse and keyboard lock up.  The only way to restart the PC is to press the power button for several seconds (hard reboot).   This began happening recently.  What can be done to fix?

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i have just purchased a DELL Inspiron 15 5000 SERIES - 5559 with Windows 10 Pro pre-installed in Spanish. I have also purchased a DELL 24" additional screen SE2416H.
Whilst watching live internet broadcasts (TV, Youtube etc.) on Chrome, Edge or Firefox, as soon as I connect the screen to the laptop by HDMI cable, the sound on my laptop speakers disappears. Upon disconnection of the HDMI screen cable, the sound re-appears.  
However, the sound doesn't disappear when using other sound applications such as Skype. 
This means I can't enjoy watching internet TV with sound on the 24" screen.
Please advise how to fix this as the main point of purchasing the 24" screen was precisely to be able to watch (and listen to) TV programs.

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Hi, I had a GPU fail in my Dell Vostro 1500 laptop. The card that failed was an NVIDIA GeForce 8400 GS. The Vostro laptop actually can accept an NVIDIA 8600 GT card too. So I ordered the replacement part from Dell for the 8600 and they shipped me a refurbished unit.
The surgery to put in the new card took all night for hack like to do. I did not look carefully at the refurbished unit they shipped me as I was nervous handling the card (that I might break it).
But when I turned on the laptop after the installation, I did not get a pause at the BIOS saying “I see new hardware” like I did when I upgraded the RAM.
After the computer booted up I uninstalled the 8400 driver and then installed the 8600 driver. There was a snag at it’s possible that Windows automatically reinstalled the 8400 driver during one the required reboots but I KNOW that I wrote the 8600 driver over top at least (I had hoped to do a clean uninstall then reinstall but Windows tried to grab a driver for me).
So now when I right click on computers, properties device manager it shows the video as still the 8400 card. The 8400 card I removed has a sticker on it that says KU907 on it. The invoice for the 8600 that Dell sent for the 8600 says KU907 on it too.
I think I was sent the wrong part from Dell (I paid a higher price for the 8600 GPU) . Is it possible that a legacy driver is making the Vostro think it has the 8400 when the part IS an 8600. Or when I go to the Device Manager, does the computer physically c... Read more

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I have an XPS 8700 desktop all stock bought a little over a year ago. Last night I turned it off when I went to bed. Today I turned it on and it will not go past the first dell loading screen. It freezes and I'm unable to press any buttons (F2, F12 etc) I put it a different hard drive to see if that was the problem but it still continued. HELP PLEASE??

A:Dell XPS 8700 Desktop, Freezes at dell loading screen unable to boot up.

Hi Mattmazz
Thanks for writing to us. 
Please disconnect all the connectors and then hold down the power button for 15 secs, now remove the memory modules and put them back one by one and observe for any changes. 
If possible please try another set of memory modules. If there is a separate graphics card, remove that as well and try the onboard. 

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Two drives on system 265GB Samsung on motherboard and 1TB drive internal bay.
Dell installed OS on drive 0 (C) 1TB (slower drive) and the SSD drive(fastest) drive 1 (E) blank empty.
Make no sense to me.

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After connected my dell XPS 13 with Dell 34" ultra monitor via Kensington SD4000 universal docking station. Have video but no sound coming out from my ultra wide monitor. The only sound that I heard was from the XPS laptop. My Laptop's OS is window 10 and I tried to use Chrome and explorer Edge, none of the search engine is able to solve the problem. Moreover, I checked my all connective cables to/from the docking station and it seems fine to me. Please help!!!!!!!!!!!!

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I just swapped out a e5-2603 CPU and installed a e5-1620 CPU in a Precision T5600.  The PC will not boot, and prior to a forced entering to bios setup, it gives a warning/error
"Your dell current power supply does not support the recent configuration changes made .."
My PSU is a 635W - this should be sufficient, yes??
So is the 1620 not compatible with this model?
thanks for any help, david

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Dell Precision M6400 Win7 64 bit Dell Webcam Central Software.
Long story short, just purchased a M6400, upgraded after purchase with SSD, clean install. Cant Find Win7 64 bit Dell Webcam Central Software.
Please help, no I cant go in to my account and download due to my laptop transfer has not yet cleared.
Webcam is recognized in windows configuration, but not in dell. Already removed win software, but I have no way or nothing to replace with.

A:Dell Precision M6400 Win7 64 bit Dell Webcam Central Software Missing

Hi hdpartman,
If the webcam is not working, I recommend uninstalling and reinstalling the webcam drivers.
To uninstall the Dell webcam central software, perform the following steps:

Click Start.
Click Control Panel.
Using the drop-down menu next to View by: in the upper-right corner, select Large Icons.
Click Programs and Features.
Click Dell Webcam Central.
Click Uninstall.
Confirm the uninstall process by clicking OK.
Once uninstalled restart the computer.

I have provided a link below to reinstall the webcam drivers.
Awaiting your response!

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