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Dell, where did this TB16 come from?

Q: Dell, where did this TB16 come from?

I happened to look out on my front entrance way and saw a package laying there. I brought it in and noticed it was from Dell. Well I had not ordered anything from Dell. I opened the box and saw it was a TB16. I do not know why I was sent this but here is my guess. I had ordered a TB15 over a year ago. After all the issues I had with it as well as others have had with it, I returned it before the 30 day return deadline. Now unannounced and over a year later, this TB16 shows up. Is Dell sending these out to people who returned the TB15's?
I don't know if I want it. People are still having issues even with this newer version. Whether this dock or any dock will work with the XPS 15 9550 is another question. It seems that even with the latest firmware/drivers installed, people are still having problems with the new version. I have my eye on another dock (Plugable Thunderbolt 3 Dock). It does not have all the bells and whistles of the TB16 but it has enough for me. Its release has been delayed for over a year. They won't release it until they know it works which is what Dell should have done.
So Dell what is going on here?

Preferred Solution: Dell, where did this TB16 come from?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Dell, where did this TB16 come from?

I agree releasing half-products is not fair. Considering that all vendors seem to have big TB3 issues, I guess Intel is to blame too.
But why not give it a try if it is free, and you're considering a dock anyway? ;)
I don't think everybody is having issues with the TB16. Some even made the TB15 work eventually, taking care of excess heat themselves. But according to a writeup at Plugable, some XPS have issues with their docks too. My WD15 works fine now, but it took firstly a bunch of updates and secondly the replacement of the DW1830 with Intel 8260.

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Hello experts,
I have connected 3 external monitors to my 9560 laptop via TB16 dock. 2 Dell 24" 4K monitors: 1) DP to DP and 2) miniDP to DP & 1 Dell 24" 1920-1080 via VGA-VGA connection. The 4K monitor with miniDP to DP constantly disconnects. What am i doing wrong here?
Thanks in advance,

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I've bought TB16 and update all drivers (Dell Assist does it) and after lowing network settings to 75% my DELL monitors flickering less but now I have major issue since my Dell Adapter - USB-C to HDMI-VGA-Ethernet-USB stop working completely. When I plug in nothing happens (yes, adapter is working properly and yes cables are correct)
In first few days, randomly, Windows was enable to turn on output to adapter (after hour of plugin, plug out same adapter).
Now, it's completely useless. 
Can anyone help, any suggestion ?

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I just got both 3 weeks ago and the fan on the dock seems to ramp up all of a sudden and the power cable does not ligt up . I have to unplug the dock and remove all the connections and reboot then the fan stops and the power is restored .I only have a keyboard and a usb interface plugged in the dock .
When i shut down at night i keep everything plugged int the dock . In the morning I wake up to a loud fan and the power is no longet going the pc . I have uodated EVERYTHING bios etc .... 
I would like some assistance from Dell please ...  for the price i paid i could have got a MAC ...
Amost there 

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Yeah I know, not officially supported. However I have my TB16 operating 90% effectively with a Metabox/Clevo P750DM-G (Sager NP9758G). Hoping to get some help with the last 10%...
I have two ASUS 27in 2560x1440 monitors operating in extended desktop mode, daisy-chained via DisplayPort, with the laptop monitor disabled. When connected to the TB16 via DisplayPort, both monitors operate however they seem to be displaying at the native resolution of the laptop screen (1920x1080), stretched to fill the 2560x1440 native res of the monitors, with accompanying slight distortion of text etc.
CPU i7-6700K, graphics GTX 980M. Apparently this machine does not make use of the Intel on-chip graphics, and I'm unable to install the latest Intel graphics driver ('This computer does not meet the minimum requirements for installing the software').
Any suggestions as to settings I should tweak or drivers I should install are welcome.
Footnote: Purchased the TB16 with my eyes open and half-expected it not to work, however am pleased to report that it functions as advertised. Even this DisplayPort issue isn't a showstopper.

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Hi All - I just got a TB16 to replace my old USB3 dock that had dead USB ports on it. I have followed the information in the TB16 setup guide, the driver installation guide and tried a lot of different things. The TB Controller is enabled and security is disabled in BIOS. I also turned on all the checkbox options in BIOS, and have toggled them on and off to make sure they are actually turned on. 
None of the USB ports on the new TB16 work, the sound ports do not work, and the NIC does not work. I am able to get the display ports working (using both right now, connected to USB powered Dual-Link DVI adapters connected to my good old 3007WFPs).
I have tried several "down rev" versions of the USB controller driver that is provided by Dell. I cannot even see any evidence of USB devices when the TB16 is connected with the 240W power adapter connected. However, if I unplug the 240W power adapter from the TB16, I do see some USB devices pop up, but they don't work. I have tried leaving the dock disconnected from everything for 4 days and then connecting the power adapter to it, then connecting the laptop. That did no good either.
I also tried using the recommended "disable WiFi" fix that was posted here in the forums. That made no difference. It makes no difference if the laptop is off and powered up with the lid closed or with the lid open. I also cannot use a USB keyboard connected to the TB16 on the bitlocker prompt screen, regardless what port it is c... Read more

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Hi All,
I have an issue with the mouse freezing on and off at least 5-10 times a minute using the TB16 with Dell 7285, I have had this issue before with a 5510 using the TB16 and it turned out to be a issue with the BIOS firmware, has anyone else come across this issue with the 7285?
I need to use the TB16 because I want to connect two 4k monitors and use them at 60Hz.

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i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

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Hi all!Recently we bought a QNAP TS-453BT3.This device functions as a NAS with two Thunderbolt 3 ports,  two computers can access simultaneously at high-speed. As a video production company that's very nice to have!Our two computer setups:DESKTOPAsus X99-A II MOBONvidia GTX1080ThunderboltEX3 (PCI-E card)LG Ultrawide 38" ...
Dell XPS 9650Dell TB16 DOCKLG Ultrawide 34" Curved (connected with Displayport in the TB16 dock, 4K 60HZ)QNAP (Connected by Thunderbolt 3 in the TB16 dock)Keyboard + Mouse (Connected by USB in the TB16 dock)Now the problem,Whenever we need to shutdown Dell XPS 9650 (connected to the TB16) the QNAP also powers down its second Thunderbolt 3 port connected to our desktop.If we remove the TB16 dock and plug the TB3 cable from the QNAP straight into the laptop, and we shut it down, nothing happens. It keeps working perfectly with out desktop.When the TB3 cable is connected in the TB16 dock at boot-up, non of the USB devices are recognized. 
So there is a problem with the TB16 dock in combination with TB3 and it's powersettings.
Currently we are using the XPS 9650 without the TB16 dock.Unfortunately the HMDI out of the XPS can't handle 4K 60hz.As an video-editor 60hz is really necessary.
Does somebody have any idea what the problem might be?Thanks in advance!

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we are rolling out slowly the TB16 and have a strange behaviour when working with the M7510. All of them show the following message when TB16 is connected:

Regardless what I press (F1 F2 F5), it continues booting. Firmware of TB16 is the newest, 7510 has newest BIOS.Who can help?Regards

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Is anyone else having performance issues with the Dell TB16 and Latitude 7370's:
Slow keyboard and mouse response, delayed typing, garbled audio with Windows sounds \ Skype calls, slow application response with ALT+TAB, accessing network resources \ shares is extremely slow and just flat out overall poor performance.
I am having this issue with several of these docks and I have done the Dell OSD Driver CAB version A08 for the Latitude 7370, installed the TB16 drivers manually and even tried the Dell Command Update Utility to no avail.
At the time of this poor performance if we unplug the TB16 everything goes back to expected performance, also worth noting if we work with only 1 monitor connected to the TB16 there are no performance issues.
I am on Windows 10 1607 Current Branch for Business.

A:Dell TB16 and Latitude 7370

jguevarajr,Click the link below to update to the latest bios to resolve performance issues.Dell Latitude 7370 Drivers

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Same issues with the Dell TB16 as with the TB15???
The TB16 is not the fix I was expecting after all the issues with my2016 TB15. Last year which I managed to get a full refund for from Dell. My new TB16 arrived last Thursday, and initially when I plugged it into my XPS15 and everything worked fine (for a little while). Now I cannot get my HDMI and DP screens to work at the same time, it's one or the other, the USB ports are intermittent and its hit and miss whether the TB16 charges my laptop, if I touch the TB16 or lightly brush the Thunderbolt lead, I lose Ethernet, charging or the one screen I've managed to coax into working.
Dell tech support guy logged onto my XPS15 this morning and saw first hand the issues, and they have now agreed to send out a replacement TB16 which should arrive by the end of the week, but to be honest I don't have any faith that the next one is going to be any better than the pile of SH 1 T currently connected to my laptop
I have told Dell technical support that I'll be looking for a refund of the TB16 and my XPS15 if they can't resolve the docking station issues.
My faith in Dell products is rapidly diminishing, and I would strongly advise people to think twice before parting with many $$$ for products that in my view really aren't worth the money, aggregation and frustration.

A:Same issues with the Dell TB16 as with the TB15???

Sorry to hear you are still having trouble.   I assume that the technician walked you through all of the required updates but just in case, please refer to this article.   If you are still using downrev BIOS, chipset, firmware or drivers, this could be the source of the problem with the new TB16.   If you continue to see issues after updating and receiving the replacement dock, please reach out to me via PM with service tag and contact information so that we can get you up and running.

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Hi guys,
Apologies if this has been posted elsewhere (though I haven't been able to find anything). I'm testing a TB16 dock for use with the Latitude 7480 but cannot get it to work with the monitors. it is supplying power to the laptop, but nothing else plugged into it is recognised. I have updated all the available drivers for the 7480 and the BIOS is updated to 1.2.9.  The BIOS was updated first.
When I attempt to install the  Thunderbolt 3 Firmware update, I get an error that "No Thunderbolt controller update supported for this platform ID=0x7A0".  
I have installed the available thunderbolt drivers listed here in addition to the Thunderbolt Software
I'm running Windows 10 Pro version 1607 Build 14393.953
Short of uninstalling all the drivers and reinstalling in the right order (again), I'm running out of ideas, so any help would be appreciated.

A:Dell 7480 and TB16 dock

I don't know about that particular machine but the TB firmware and controller are installed to the machine before you even plug in the dock.
If the Thunderbolt options in the Bios are greyed out, you do not have a Thunderbolt controller.  I will leave it to you as to whether you have a 2 or 3 lane Thunderbolt system.

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I have a XPS15 9560 and a pair of 2.1 speakers Dell AE415.
If they are connected to the laptop  I can choose an audio profile from Audiomaxx software. There isn't a specific profile for the AE415 speakers but I use the profile for AY410 and they work fine, subwoofer included.
Today I bought a Dell TB16 and I'm very happy except that when the speakers are connected to the dock, the are no AudioMaxx profiles available "current default playback device is not supported"...
The sound is clear but the subwoofer doesnt work...
Laptop and dock drivers are up to date.

Any ideas?

A:Sound Issues Dell TB16.

I see an option for the AE215 but not 415.  If one is not present, select the External Speakers option and configure.  
I suppose those speakers have not been added to the choices or there is no reason to do so since the other option suffices.

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I recently purchased the TB16 dock and I am using it in combination with a XPs13 9350.

I updated all drivers, bios, ...
I also tried the "siwtching off wireless" suggestion already

Problem is, the monitor goes blank several times each day.

Any suggestions ? Any fixes ?

Ingo Hilgefort

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Hi all,
I recently purchased a TB16 thunderbolt dock. Everything seems to work perfectly except for the fact that my XPS isnt actually charging. The battery indicator shows that its charging but the battery continually drains and not indication of charge time shows up leading me to believe that no power is actually going to the laptop.
I have updated all the drivers except for the Thunderbolt 3 Firmware which continually fails to install. It gives me an error message of  "Thunderbolt Firmware installation failed" and I believe the NVM firmware is 8 currently. Im speculating that this is causing the charging issues. Has anyone had a similiar installation problem? Ive tried disabling my antivirus etc but it continues to fail.

Please help!

A:Dell XPS 13 9350 and TB16 dock problem

(EDIT: The information below pertains to the XPS 15, not the XPS 13 like the OP is using. Apologies for the confusion.)The TB16 is sold with two different wattage AC adapters: 180W and 240W.  The XPS 15 requires that the TB16 be powered by the 240W adapter in order to charge the system. Check the wattage on the AC adapter you're using with the TB16.

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We have a Tb16 dock in at the moment for trial. It is very unstable on our Latitude 7370's
We've installed all the latest drives from Dell, updated firmware on both the Dock and the laptops but still face issues
The main problem problem as far as I can see is the ASMedia USB 3.0 Extended Host Controller Driver , when installed the dock will just not work with ethernet or USB. No connection at all. If we remove this driver and allow Microsoft to install it's own version then the USB and Ethernet ports work OK however then another issue occurs, the connection constantly drops out over and over again , internet drops out, USB stops working (with the familiar sound you hear when you disconnect a USB device from a PC) and then reconnects again, this happens over and over again. I use the NIRSOFT tool USBLogView and there was hundreds of connects and disconnects over a few hours
The only way we've managed to get it stable is to either put the device into air plane mode or put the power setting on the WiFi adapter down to 1 which obviously isn't a good work around

This isn't just one one laptop either, this is on all our Latitude 7370's we've tested

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I just bought a Dell TB16 USB-C/Thunderbolt 3 dock for my Dell XPS 9550. I updated the BIOS and drivers for both units using Dell Command Update, but now every time I boot up my computer I get a message stating "your PC may need updates for the Thunderbolt 3 port to function properly. For more information go to thunderbolttechnology.net/updates". That link, in turn, refers me to the Dell page that tells me to do the updates I've already done.
It's annoying to get this message even though everything appears to be up to date. Anyone run into this and have a solution?

A:Dell XPS 15 9550 with TB16 Dock Thunderbolt message

You have done the firmware update which might be required on some systems?

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Dell XPS 15, Nvidia 1050 
Thunderbolt docking station TB16
Two 1920x1080 monitors. One connected to HDMI using HDMI->DVI cable, another is connected to display port using DP->DVI cable.

The problem.
When the laptop wakes up after going to sleep mode, the monitor connected to HDMI starts to go blank ever 3-5 seconds. See video: 
The BIOS and drivers have been updated.
The only solution I found is to reboot.

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Hi guys,
i have a new Dell Xps 15 9560 and TB16 thunderbolt dock. Everything works great, except.... If TB16 is connected to the laptop, it's impossible to shut down the computer. Instead of powering down, laptop restarts. When TB16 not connected, laptop shuts down perfectly. How to fix this? Thanks in advance!

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My XPS 13 crashes each time I try to connect the dock with Intel Thunderbolt program. I have updated the BIOS, and did all the firmwares and drivers listed in TB16 installation. 
What shall I do?

A:Dell XPS 13 OS crashes when configured to use TB16 Dock in Thunderbolt app

Which version of the XPS 13 do you have?
Did the software and Firmware update install normally without the Dock attached?
Have you tried running the Dock without any outputs connected?
Did you get any popups related to allowing certain connected devices?
Look in the Settings and Details to see what TB controller you are using and if it does not show as Unknown.

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So I got the TB16 to use with my Windows 10 Precision 7510. I've had issues with the USB devices dropping out randomly but I seem to have got that under control (for now). I'm having another issue of sorts. Updated the BIOS then went into the BIOS changed restart/shutdown to "thorough" and checked "thunderbolt adapter boot support" and "thunderbolt adapter pre boot modules" as I wanted to boot from a USB DVD drive that was connected to the TB16. But when I tried to boot the laptop got stuck on the Dell logo and wouldn't go into POST. I tried diagnostic boot and got the same result. Couldn't get far enough to press F2 or F12. When I disconnected the TB16 and powered on the laptop it booted up fine. I could then connect the TB16 and it would work fine. But if I tried to restart with the TB16 connected I had the same issue. I eventually unchecked "thunderbolt adapter boot support" and "thunderbolt adapter pre boot modules" just so I could restart without having to disconnect the TB16 (I don't know which of the two options is causing the booting issue though). I can get by without booting from the TB16 but I got it partly for that reason so would to get it working if I can. Any ideas?

A:Dell Precision 7510 TB16 Boot Issues

So I got the TB16 to use with my Windows 10 Precision 7510. I've had issues with the USB devices dropping out randomly but I seem to have got that under control (for now).
It might be if the devices are intermittent, they would exhibit problems during a Pre Boot Scan.
I wanted to boot from a USB DVD drive that was connected to the TB16. But when I tried to boot the laptop got stuck on the Dell logo and wouldn't go into POST.
You are wanting to boot a UEFI capable DVD, such as the Win 10 Install media, connected to the TB16?  If that is the case, I can test to see if I can do it.  I am wondering if the Thunderbolt is connected to the PCIe bus if any device there will be checked for boot compatibility.  
I suppose you can boot from that USB DVD when connected directly to your system?

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We have a Dell Precision 5520 that uses a TB16 docking station that all of a sudden is having difficulties connecting to our VPN. It was fine earlier in the day. We tried clearing the DNS cache and tried a winsock reset. THe drivers are up to date and everything. 
Also tried to reboot the computer multiple times.
Even tried a K17A Dock and had the same issue.
We were finally able to get the computer to connect to the vpn once we used a usb net adapter to plug the ethernet cable into.
Tried plugging the usb adapter into the computer directly and into the dock. It worked whether it was directly connected to the computer or the dock.
It only does not work when we connect the ethernet cable to into the lan port on the TB16 and K17A dock. And only for the one computer.

At a loss, any ideas?

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I've been trying to connect my monitor as a second screen to mt laptop via a hdmi cable connected from screen to thunderbolt.
As soon as i plug in the HDMI cable to the thunderbolt, the screen on the laptop goes and nothing happens on the Dell U2711.
I've tried playing with F8 and also the Intel Graphics software to no avail.

Any suggestions?

A:XPS15 (9560) + TB16 .... dell u2711 27" monitor

Connect directly from the HDMI out port on the computer to the input on the monitor. Skip the Thunderbolt connection.

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I have a Dell Thunderbolt Dock TB16 - 240W docking station for the XPS 15 9560. It comes with a 0.5m USB Type-C Thunderbolt cable. Is there a longer cable, such as a 1m cable available for the TB16?
The TB16 was shipped from Dell with an instruction booklet entitled "Thunderbolt 3 (USB Type-C) Dock Cable Installation Guide." The book has instructions on how to remove the shipped cable and replace it with some cable that is received as a separate shipment. Does anyone know the purpose for those instructions? 
I'd like to suggest that the above questions would be a nice addition to the TB16 FAQ... adding some info on cable length, cable length restrictions, future plans for differing cable lengths, etc., might help users such as myself. I see others out there which have concerns about short cable length so that's why I think the answer to the above would make good TB16 support KB articles or FAQ entries. 
Thank you!

A:Dell Thunderbolt Dock TB16 Maximum Cable Length

The included instruction guide is just in case you need to remove the cable for replacement.
My cable is around .4 meters or 16 inches.  I do not know of other length cables are available.

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I'm using a TB16 with a XP13 (9350) and a single 4K monitor (Dell P2715Q). The setup works perfectly at 30Hz but at 60Hz it flickers continually. By flicker I mean the external display switches to black for 2 to 3 seconds several times per minute. The BIOS of the XPS13 and all drivers are current. MST is turned off on the monitor. The setup works fine at 30Hz. I tried enabling airplane mode as others suggested in this forum and it made no difference. I have also tried several DisplayPort (mini and full) cables with no success. 
This is not an issue with the monitor as I can hookup a Surface Pro 4 at 60Hz without any issues. 
One interesting thing is when I hookup the SurfacePro4 it defaults to 60Hz but when I hookup the XPS via the TB16 the default refresh rate is 30Hz and I need to change it to 60Hz using the display adapter settings.
Is anyone successfully using a similar setup without flicker? The TB16 specs list it as capable of supporting 2 4K monitors at 60Hz.

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I have mentioned new combintation Precision 5520 with TB16 dock. And I suffred odd problem USB and audio problem after first attachment ever of TB16 dock. USB ports and audio out in Laptop side stopped working, yes those are working from dock.
I got audio working after installing drivers again for it, but USB are staying silent after re-installation of all available drivers from Dell support pages (or via command update).I can see from device manager that laptop has one problematic (not working) USB controller, but it looks that I'm not able to find driver for it to get it working.
So some help is appriciated here.

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I updated drivers on all devices, including setting the XPS to do nothing when lid is closed. External monitor works fine, until XPS lid is closed, then external screen blanks. However, monitor works fine in airplane mode, which does me no good, as I need an active internet connection for certain software functionality. Also, airplane mode disengages my wireless keyboard and mouse, and I need to turn connection back on and pair devices (wasting more of my time). Is there anyway around this issue, other than returning the TB16 for something that works?

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I have just received the TB16, that I use with my Precision 5510. I have connected my mouse and keyboard with the Logitech Unifying Receiver on a USB port. The connection works, but the mouse freezes about half of the time, and the keyboard misses many of the keys typed. So it is basically not usable. When the receiver is plugged directly into the computer's usb plug, the mouse and keyboard are perfectly smooth.
I have tried to connect the received on a DA200 connected on the Thunderbolt port of the TB16. This also works smoothly. So the problem only comes from the USB ports of the TB16 (both USB 2 and USB 3 ports).

A:Dell Thunderbolt Dock TB16 -240W & Logitech Unifying Receiver

Do you have any wired devices you could check.  It wasn't long ago the Logitech wireless devices had problems with Win 10.  
Otherwise, there are threads about the TB16 and Bios updates on other systems concerning USB compatibility.

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Has anyone had experience with this. I just purchased an XPS 15 9560 with a TB16 dock and I'm hoping to use the dock and my old Apple Cinema display, but I can't seem to get the monitor to work in the dock. I purchased an Apple Thunderbolt 3 to 2 adapter and the screen works fine when I hook it directly into the laptop, but I get a USB malfunctioned error when I hook it into the dock. Any information or tricks anyone else has found would be helpful. Thank you in advance.

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Title in the subject line pretty much says it.I've got a Dell Precision 5510 and a TB16 dock.It is currently running Windows 10 1703 but this issue existed under Windows 10 1607 as well.
Sequence of events/how to replicate:

Connect the Precision 5510 to the TB16 dock (presence of any other combination of peripherals seems to be irrelevant)
Boot into Windows 10 and enable BitLocker using TPM and a PIN
Shutdown and power on or /restart, whilst still connected to the TB16, enter your PIN and boot successfully
Shutdown and disconnect from the TB16 dock then try to boot - BitLocker prompts for the great big recovery key (what a pain)
Entering the recovery key and proceeding to boot is fine, as is shutting down and trying to boot again with the TB16 attached but if you're away from the office (and the TB16) and don't have the recovery key, then you're in a bit of a pickle!
If you've...

Booted with the TB16 attached
Shutdown and disconnected from the TB16
Booted to encounter BitLocker recovery (but luckily had the recovery key with you and entered it)
Continued to use the Precision 5510 away from the TB16 and restarted...then you have no need to encounter BitLocker recovery and re-enter the recovery key again

One you go back to connecting to the TB16 though... you guessed it, you need to re-enter the recovery key again.
I see two ways to look at this:

What's going on at a hardware level that is resulting in this behaviour? Is there something at a dock c... Read more

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Q: Tb16

Hi there

Will a USA tb16 work in the U.K. In terms of power supply?

Or would they be exactly the same?



The TB16 uses standard Dell AC adapters, which are rated for 120-240V and 50-60Hz, so as long as you had an adapter to change the physical plug for your outlet style (or you had a spare appropriate cord to connect the AC adapter brick to the wall without need for an adapter), it will work just fine.

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Q: TB16

Well I wish I could report that my work productivity has been improved by the TB16 but it hasn't. Blue screens left and right saying a "Critical Process Died."  Ethernet cable and usb ports will go out after about 2 min of being connected to the laptop. Its almost impossible to the get the laptop out of sleep mode when the laptop lid is shut. I haven't had the issues with charging that I did before on the TB15 and WD15 which is a plus. So all in all I have a new TB 16 powered by a 240watt brick that is a brick. I've downgraded my workstation to two 22'' monitors with infinity bezels (nice job dell) but still not a viable option if I cant even keep the laptop from crashing. I pretty much over the Precision 5510 not sure why Dell promoted this as a business laptop with no reliable docking solution. Ready to switch to another laptop.

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Q: TB16

I would like to connect my XPS 9560 to a Predator 34inch Ultrawide as well as a secondary 32 inch monitor.
I think the TB16 would be a good choice but I see there are two versions. I.e., different power supplies. Which would I need to power the XPS and create a one cable solution where I can just plug in the TB3 cable and be up and running?

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Spent 3 days on getting TB16 working on my XPS,  followed instructions updated everything in correct order.
No output on my Benq 3200U and no ports working. Finally complained and Dell sent new dock
Plugged in new TB16 and monitor worked straight away , got messages that I had a dock connect etc. as well as USB-C port and USB ports working  except the Ethernet port.  
Have spent all afternoon re installing drivers and can not get the Ethernet up.  My WD15 dock works perfectly well
Ready to send this TB16 back as well.  Can anyone   help

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We have a few users here who are experiencing issues after the most recent update to the TB16 USB drivers.  The computer seems to freeze when going between multiple monitors, USB ports are either functioning sporadically or not at all, and the external keyboard and mouse seem to stick.
We have performed the following:

switched out the keyboard and mouse for new ones
updated the system drivers and performed the latest Windows updates
exchanged the dock for a different one
changed out all cables

Please let me know if there's a bug in the latest updates and if we should attempt to roll back.


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I'm a new owner of a XPS 13 9365 + TB16 dock. 
My issues are:
1) The TB16 fan whines at a shrieking high frequency.  The tone is identical to this pitch: http://www.szynalski.com/tone-generator/#1593
2) The T16 fan does not shut off when I put the XPS to sleep, but it does when I choose to shut down instead of sleep. 
I should mention that the vents of the TB16 are not blocked and my environment temperature is not warm at all.  I can hear the whine anywhere within 3.5 feet of the dock to the point where it's a major disturbance.  It's not possible for me to place it at that distance away from me due to the short length of the TB3 cable.
I tried changing 'wake on Dell USB-C dock' in BIOS (yes, the latest bios/drivers) but it had no effect on issue #2 above.  I can't think of any sensible reason why the TB16 fan should run endlessly while the XPS is asleep.
Is there anything that can be done about these issues?  My service tag for the TB16 was not recognized by Dell's registration tool. 

A:TB16 fan issues

My fan does not make that much noise but it might be important to know what you are running from the dock.  In fact, I don't notice it until I listen for it.  But I am not running any monitors.
I am not sure right now if my fan turns off when asleep but this may be related to the original noise during use.   You did a firmware upgrade for the dock on your 9365?
I don't know about the service tag but make sure you are reading all digits correctly.  I will check the sleep fan operation on my system.

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After updating to the latest drivers and BIOS I've been having issues with the TB16 dock. It seems that while connected to the dock, my mouse works for about 5 seconds and then it just becomes dead. My keyboard is registering odd keystrokes and is almost unusable. 
I've recently installed the latest drivers from the dell website using the "Auto Detect" feature. I have an XPS 13 9360. 
I've been reading around about this issue and it seems that there are quite a few people that have this problem. Some of them have fixed it by downgrading the BIOS but I don't think that's a viable acceptable solution for a bunch of products that are supposed to be top of the line. 

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XPS15 9550
TB16 to single Dell E2416H @ 1920x1080, 60Hz, DisplayPort cable
Dell Wireless 1830 802.11ac, Driver 1.566.0.0

The display flickers, switches on and off, and eventually stays off.  I read a suggestion to try enabling Airplane Mode, thus turning off WiFi.  I did so and my system seems to be stable. 
How can I use WiFi *and* the TB16 at the same time? 

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I'm having problems getting a TB16 dock recognized on my XPS15 9550. I updated the BIOS and the drivers indicated in the Dell Thunderbolt Dock TB16 user guide. I connected the AC adapter to the TB16 and then connected the Thunderbolt 3 Type-C cable to the XPS 15. The Thunderbolt icon appears in the system tray but -
1. I get no authentication window to select the user setting.
2. When I right click on the Thunderbolt icon to view attached Thunderbolt devices there are none.
3. Of course no devices attached to the TB16 are visible on the XPS 15.
Attached Devices -

Thunderbolt Details -

I have been previously using a usb-c to Displayport adapter with no issues. Also the power button on the TB16 does power down the XPS 15.
I guess it could be a hardware problem with the TB16 but I'm hoping somebody has seen this and has a solution.


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I have been successfully using a TB16 docking station with an XPS 13 9360 for several months, running two external monitors, and recently bought a second TB16 for a different location. I am now finding that shutting the lid of the laptop, with either TB16, causes a BSOD error VIDEO_TDR_FAILURE (igdkmd64.sys). I have updated all of the drivers (and BIOS) and am currently assuming that the error is linked to the recent installation of the Windows Creators update. All working OK before, which suggests there is some incompatibility introduced by the latest Windows update. Anyone else with the same problem or suggestions for a solutions?

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Would someone provide me with the Dell part number for the 180W power adapter that ships with the TB16 dock? Thank you.

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In addition to this workstation i have another that is XPS 15 (also Gen7 Core i7) with same dock. On the XPS 15 if i have the unit with lid closed and Windows put to sleep and plug it in to TB16 it wakes up and my monitors (attached to TB16) come up to wallpaper and log in screen. This XPS 13 does not. i see a mouse cursor on monitor 2 and can move it but no wallpaper. I do hear beeps indicating Windows is waking up and detecting hardware. I have waited several minutes to be sure nothing happens. If I then open the lid for a few seconds and close it then my TB16 attached monitors come up to wallpaper and login screen. I have downloaded all Dell software/drivers and reinstalled.

A:XPS 13 9360 and TB16 dock

Hi,Welcome to our community,We'll surely try to assist you. We'd like to appreciate you for trying to update the drivers. We request you to check power options settings in XPS 15 and match the same on the XPS 13 and check if there is any difference.Share the following information via private message, so that we can check for more details and assist you. To send a private message, click on my name and select ‘Send private message’.1. Service tag/ express service code2. Email address3. Registered owner’s name of the systemThe Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes are on the bottom of your laptop.

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Hello, I am new to the community and need help with a laptop/dock/monitor configuration.
I have the following hardware I would like to connect for an efficient office.

XPS 15 (9550)
XPS 12
Latitude 7480 (mini-DP port) 





Ideally I would like a dual monitor setup running the 2715Q @ 4K60Hz and 2417H at 1080P. Using the WD15 which is compatible with the Latitude I top out at 30Hz on the 4K and the 24" is fuzzy unless I direct connect the HDMI to the Latitude. I bought the TB16 with Thunderbolt hoping it has better through put for the monitors.
The drivers have been installed for the dock on the XPS 15, works fine, and Latitude. When connected to the TB16 for with full sized DP cable the 2715Q is not receiving a signal from the Latitude. I searched but could not tell if the TB16 + dual monitors (4K) would work on the Latitude with a mini-DP USB C port.
Looking for advice on the best configuration. Thank you.

A:TB16 Dock Compatibility Help

Thunderbolt is optional on the Latitude 7480; the default configuration is just regular USB-C with DisplayPort Alt Mode, which provides only enough bandwidth for a single 4K @ 60 Hz display and even then only when the USB-C port is being used SOLELY for video output, e.g. through a basic USB-C to DisplayPort adapter. If the device connected to the USB-C port also wants to handle USB traffic, as would be the case with a dock like the WD15, then regular USB-C only provides enough display bandwidth to properly run a single 4K @ 30 Hz display, which is why you get a fuzzy result when you try to drive a 1080p display on top of your 4K display through the WD15.
Thunderbolt by comparison can handle dual 4K @ 60 Hz displays while also carrying other traffic -- but again, only if your system has it.  To check that, go into your system's BIOS and find the Thunderbolt Settings area.  If the options are configurable, you have it; if everything is grayed out, you don't.  If you have Thunderbolt and things still aren't working, make sure you have your system BIOS, Thunderbolt software/driver, Thunderbolt firmware, and graphics drivers all installed and updated.  If you don't have Thunderbolt, then the TB16 won't work at all, except maybe to charge the system.

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I just got a TB16 240W doc.   I see several posts on how this works with the XPS 13 9350.  The two main issues appear to be
(1) screen going blank when you close the lid of the XPS
(2) power issues with the laptop and peripherals 
I am seeing (1) but not (2) with my 240W system.  I did encounter issue (2) with the previous Dell DA200 Doc which did not have it's own power, but what I'm seeing now is that aparently the TB16 is supplying and not using the XPS power.    In fact I bought the 240W version rather than the 130W version of the TB16 precisely because I had this problem with the DA200 Dell Doc.  The XPS 13 9350 does not have the power to drive both peripherals and the internal WiFi device so I had to disable the internal WiFi to get my system to work.  
Most people posting issues here don't say which version of the TB16 doc they have, so I would be unable to tell if the TB16 130W would have issue (2).
Because of issue (1) with the HDMI port, I would guess that the HDMI port does not have it's own memory and must use the laptop's memory.  I haven't tried the other monitor ports in the TB16.  The TB16 is supposed to support two 4K monitors I think, so I assume some of the ports must have independent memory....

A:Del TB16 240W doc and XPS 13 9350

Hi,Welcome to our community.Thank you posting your message here. We’ll try and assist you. We request you to connect the external monitor to the system without the TBI6 and check if the issue re-occurs.The reason there are two models is because power passes through the TB16 to power the laptop. Some laptops require more power than others as they use discrete graphics card.

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A couple of weeks ago, I purchased the new TB16 to use with my precision M5510.
The 5510 randomly freezes, and will not respond to anything except holding down the power button on the laptop and shutting it off.
I have ensured that all drivers and bios are up to date on the 5510 (I even reloaded them).
Any one else having this issue?  Suggestions on a solution?
The docking station is unusable as it stands.

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