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EliteDesk 800 G1 and 2X ZR2330W: Black screen problems

Q: EliteDesk 800 G1 and 2X ZR2330W: Black screen problems

Hi, I've a EliteDesk 800 G1 SFF Energy Star with 2 ZR2330W in dualscreen setup.I've connected the screens with a standard hp DisplayPort cable. The problem i have is when the computer boots/wakes up it doesn't recognize one or both screens.The stay black and wil only turn on by cycling the power on the screens at the same time.If i cycle the power on the screens one by one; the other screen wil go black. Is there a solution to this problem? Kind regards.

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Preferred Solution: EliteDesk 800 G1 and 2X ZR2330W: Black screen problems

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Hi, I've a EliteDesk 800 G1 SFF Energy Star with 2 ZR2330W in dualscreen setup.I've connected the screens with a standard hp DisplayPort cable. The problem i have is when the computer boots/wakes up it doesn't recognize one or both screens.The stay black and wil only turn on by cycling the power on the screens at the same time.If i cycle the power on the screens one by one; the other screen wil go black. Is there a solution to this problem? Kind regards.

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Bit of a long story but here I go.

I have 2 Radeon 6950 with the crossfire thing set up, it's been working well for over 2 years.

Over the last few weeks I've been having issues, mostly while watching videos (usually HD and/or full screen). The video will freeze, the audio will loop, then eventually the screen goes black and I get an error message saying "Display driver has stopped working and has recovered".
Sometimes it didn't recover and I have to turn the computer off.

What's now happening is it will freeze at the windows start up. Then after resetting I will get to windows in very very low resolution and in black and white.

So I 're-seated' the cards. I couldn't notice any obvious damage to it except the fans were very dusty so I cleaned them.
Boot it up and I still get the black and white.
I checked the device manager and it said one of the cards was having problems, I uninstalled both drivers from that menu (not quite sure if I should have done this) and for whatever reason it's now working.

However it now seems one of my cards is not being recognised. Only one display adapter is shown in the device manager and AMD catalyst only recognises one card too.

What's the best course of action to determine what's wrong with what card (still not quite sure which one it is).

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8.1 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-2500K ... Read more

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I am trying to get this device imaged with our base Windows 7 Enterprise 64-bit image. I am getting the following errors:In Device Manager, the Generic Bluetooth Adapter is throwing the error "Windows has stopped this device  because it has reported problems (Code 43)"In the Event Viewer, under Windows Logs - System, I am seeing the following pop up every 20 seconds or so: "The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded." EventID is 17 and the Source is BTHUSB.I have tried many different drivers, both from HP and Intel and have applied two different hotfixes (KB982046 and KB980396) based on various other websites recommendations. I have tried the oft-repeated recommendations of disabling/re-enabling; uninstalling/scan for hardware changes & applying drivers; shutting down (unplug) for several minutes and restarting system. Currently, I am only applying the NIC and USB drivers and am still seeing this problem, although I have also applied all drivers with no difference. A couple of questions:Has anyone else seen this and fixed it?Could the USB drivers be the issue? I am using the USB drivers otherwise I cannot use my keyboard/mouse.Any other suggestions?

A:EliteDesk 800 G2 Mini 35W - Bluetooth Problems

Hello Keslaa, Have you updated the BIOS firmware and Chipset drivers as well? You can get these from the support site, under drivers and downloads:http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=8741495&swLangOid=8&swEnvOid=4060 Additionally, in the device manager, I know you've already uninstalled and reinstalled the driver, scanned for hardware changes, rebooted, etc. Have you also tried to "Update the driver software", "browsed computer for driver software" and searched the C:\ drive? I have seen a similar issue before and this resolved the issue for that unit. The computer was looking elsewhere for the driver and did not find the most recent one installed. Hope this helps!

I am an HP employeeMake it easier for other people to find solutions by marking my answer ?Accept as Solution? if it solves your problem.***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***#hpexpertday

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Hi,While exchanging allot of desktops I have problems when using the displayport on the ZR24w monitor, screen often flashes on and off and sometimes goes off for a second or two, no problem when using old desktop or displayport to a newer HP monitor.Only while using display to displayport on new desktop, when using VGA or when using displayport (desktop) to DVI (monitor) it works fine.Since I can`t get enough VGA cables nor enough displayport to DVI converters I`m eager to find another solution. New desktop: HP EliteDesk 800G2 SFF BusinessDisplay adapter: Intel HD Graphics 530Problematic monitor: HP ZR24w, VM633A4 Couldn`t get rid of the problem with drivers or monitor settings.Any sugestions in tackeling this issue?

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Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.


Forum example of a successful recovery here:


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Hey all,
I am having problems with the screen freeing when running multiple windows (Chrome, office etc etc). When I try to swap between windows, I get a freeze and I am unable to do anything.
The cursor can be seen moving around the screen but has no effect in any area. The Windows Key doesn't ppear, nor can I tab into another programme.
If I try and start task manager to see which program is causing this, it will not appear over the frozen image.
Is there a way of telling from an event log what program is failing?

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Hello I am posting because my pc recently developed a bunch of problems. Usually I can figure stuff out on my own but with this I'm just out of my element.

Heres a quick summary: On the morning of April 16th my mom was on her account and everything was fine. Later I had got on my account and spent the entire day trying to get a program I had bought to work correctly. (PowerDirector10Ultra video editor) After installing certain programs/updates it needed to run properly and making some changes the program worked fine. It wasn't until when my mom tried to log on her account that night we discovered some problems. Now during the day I saw a few things that were different on my account but didn't think they were "problems" at the time but now I know something is not right.

Now I will be honest, I made a change to my computers registry but I only changed one thing,I didn't touch anything else and I exported the registry before doing anything(you can read what registry change I made down In my full summary)I am starting to think that its all a coincidence and I'm sure that its something having to do with vista that's causing this. I have never liked it and in the past updates have caused major unexplainable problems before. What I will do is list my problems along with any info I feel everyone needs to know to help me out. After that I will post a summary of what I remember doing when I was trying to get my video editing software to work.

My problems... Read more

A:black screen after log in and other problems

Hi Welcome to TSF

ok couple of questions

Group policy? Are you running AD server ?
(i skimmed through your explanation) so have you created a new account and see same symptoms are haunting the new accounts as well ?
how about try to repair windows using windows 7 disc ?
Repair Windows 7 Using the Startup Repair Tool
make sure to backup your data before hand just in case

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Hello I am posting because my pc recently developed a bunch of problems. Usually I can figure stuff out on my own but with this I'm just out of my element.

Heres a quick summary: On the morning of April 16th my mom was on her account and everything was fine. Later I had got on my account and spent the entire day trying to get a program I had bought to work correctly. (PowerDirector10Ultra video editor) After installing certain programs/updates it needed to run properly and making some changes the program worked fine. It wasn't until when my mom tried to log on her account that night we discovered some problems. Now during the day I saw a few things that were different on my account but didn't think they were "problems" at the time but now I know something is not right.

Now I will be honest, I made a change to my computers registry but I only changed one thing,I didn't touch anything else and I exported the registry before doing anything(you can read what registry change I made down In my full summary)I am starting to think that its all a coincidence and I'm sure that its something having to do with vista that's causing this. I have never liked it and in the past updates have caused major unexplainable problems before. What I will do is list my problems along with any info I feel everyone needs to know to help me out. After that I will post a summary of what I remember doing when I was trying to get my video editing software to... Read more

A:black screen after log in and other problems

Run the free, bootable diagnostics from here: Initial Hardware Diagnostics
In particular, run at least one of the anti-malware tools (to ensure that your Norton hasn't been corrupted).
I suspect malware because of the behavior that you describe for explorer.exe (it comes on and then shuts down on it's own).

Create a new user account and see if that account works normally.
Backup all the user data for all profiles while you can still get into Windows.

Update all drivers and programs from the manufacturer's website (one of the most common causes for black screen errors).

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I have a brand new computer with flat screen. I am not even playing any games and my screen keeps going black and recovering from an error. I got this computer as a gift a week ago for my birthday and I have to tell you I am not liking Windows Vista AT ALL! I can't load MSMoney and am having all sorts of problems. What can I do about the black screen issue? Very annoying!

A:Black Screen Problems

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I started this topic in the Windows Vista Forum. Here is a link to that post:http://www.bleepingcomputer.com/forums/topic374703.htmlOK,!, Sorry to report this but here we go.......Last night I bought and registered my Pro copy of MBAM. Registered it on the computer then set up and ran the program. I also disabled my Ad-Aware live watch. This morning I was working with my investment programs and reading the news on the net, the machine stopped responding. It would not respond to anything, even the old control, alt, delete trick. Everything was locked. The only thing that worked was if I clicked the start button I could click on "Shut Down" which I did. After about 15 minutes the screen went black. That was about 4 hours ago, the delay in posting here is only due to family obligations. Now all I have is a black screen, I can see the mouse cursor but only after i move it the mouse, kinda like its in sleep mode under the black screen. The power button on the tower does not respond. The only other thing that I did last night was to check the disc defragmentation using the Administrator Command Prompt,(right clicked and ran as Adm.) It reported no bad sectors in either the D or C drive, so I did not defrag. I have been searching for the back up disks I made over two years ago but I must have hide them pretty good because I can't even find them. Thats about it.Thanks, Tommy

A:Problems escalate to black screen.

Have you tried to power off the computer (take out power cord) and power it back on? Does it boot up normally if you do so?

When tapping F8 on boot up, do you see the "repair windows" option in the Advanced Boot Options Menu? Or do you have a Vista install DVD?

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Happened to me too, right after the first forced reboot during installation. Thank goodness I made an image of my Windows 7 install before trying to install Windows 8. I never did try an upgrade either, this happened doing a fresh install. You would think if Windows 7 installs perfectly fine on a system, Windows 8 would too.... I guess not.

Eagerly waiting for Windows 9.... LOL

A:Wow, what's with all the black screen install problems??

Water Cooling, is this PC OC ?

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First off, excuse me if this is posted in the wrong section. I'm very anxious.

This started happening about 3 days ago. I'd turn on the computer and this will happen.

It will do that the whole time the computer is on. (even now as im typing)

After around 30 minutes of the computer being used the screen will go black (the power light turns orange), then come back on after around 3-4 seconds. This will happen consecutively.

This computer is fairly old--around 4 years.. and very dusty. If any of the parts blew out or is not longer functioning i can completely understand that.

System Information from Dxdiag
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp.050329-1536)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DM061
BIOS: Phoenix ROM BIOS PLUS Version 1.10 2.4.0
Processor: Intel(R) Celeron(R) CPU 2.80GHz
Memory: 3070MB RAM
Page File: 210MB used, 4744MB available
Windows Dir: C:\DDDD
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Display Devices
Card name: NVIDIA GeForce 7300 GT
Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Moni... Read more

A:Color Problems; Screen goes black

bump... very urgent

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Hello. I have a Dell Dimension 2400. Recently I wiped the hard drive clean and put windows xp service pack 2 on it. It had no virus protection and when i tried downloading a torrent for basic software it stopped booting. I should also mention that i upgraded the video card but it was workin correctly before the download. Now when i start up my computer it starts running for 10 seconds and then turns off. Then when it starts up again nothing shows on teh screen... ever. No Dell screen or BIOS screen even if i use F2 or F12. It could be an issue with the video card but i have no idea. Help Please?

A:Black Screen. Startup problems

Hello mcspargeslarg

Run the Dell diagnostics


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Hello... I already have Windows XP installed and would like to install Windows 7 Ultimate x86 on another hard drive (multi/dual-boot). The installation went over smoothly. When finished, the computer rebooted automatically and it tried to log into W7, but I got a black screen before anything appeared. Multiple restarts did the same thing.
When I opened Windows XP to search about the problem, the performance was reduced and when trying to access the other drive via My Computer, the second HDD was still there, but the window froze. Then I tried to repair Windows using the disk, but it seemed that Windows did not install properly and it didn't detect my hard drive when I tried to install Windows again. I also cannot go into Safe Mode. I think my hard drive is "borked". How should I proceed?

A:Black screen after boot and other problems

Hello and welcome akoz mate did you have both drives hooked up when you tried the install of 7?

Plus how have you got the BIOS set to boot from? if you go into the BIOS and go to the boot section and make the 7 hard drive as the first boot drive. Personally I would just leave the 7 running and if you are just keeping XP for data I would be getting that off of there and onto the 7 afer I had booted into 7 and then hooked up that other drive if it will take it.

You realise XP is not supported from early next year so it seems a lot of trouble to go to just to eep it running for a small time only.

Plus I see you only have 2GB RAM there mate for 7 that is really pushing your luck especially Ultimate. Did you really need Ultimate?
Anyway some system specs would be good too.
System Info - See Your System Specs

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Hello, starting from about 3 weeks ago I've been having seemingly random black screens on my computer, which causes the screen to die while the computer is still on, forcing me to manually restart it. If I have some form of audio on while this happens it just turns into a looping noise. The computer has also been acting weird during start-up. At random it won't boot, but instead it stops right before the windows logo is about to appear and nothing happens.

? OS - Windows 7
? 64 bit
? This is the original OS
? Full retail
? Age of all system components: some parts are about 2 years old (CPU, mobo etc.) GPU and PSU are less than a year old
? Age of OS installation - the same age as the GPU, about 8 months

? CPU Intel i7 920
? Video Card Asus GTX 580
? MotherBoard Asus p6t-se
? Power Supply - brand & wattage

A:Black Screen, problems on startup

Couldn't find any edit button for my previous post.

Did a system health report as well as a driver verifier, got a bsod during startup after doing that. Thanks in advance for any help I might get! :)

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When i try to put on a video, it does matter what sort of file it is. The video player just show a black screen, but the audio works just fine. I've tried to install all sort of players / codecs / Drivers, but i still cant make it work.

The graphic card is Geforce 7600Gs

There is one way i can get it work and it's when i press Ctrl alt + del when it's playing the "black screen", then i close the player with much lagg. If im lucky it works next time i open the file in the player, otherwise computer restart or just same as before.

I know it works cause i did just reinstall windows the otherday and it did work fine for a while, until i installed some programs, then it didnt work again. I did uninstall all programs, and suddenly it did work again. Then i did reboot my computer, and it didnt work again . i uninstalled all programs that i thought could be a problem, but it still doesnt work.

If someone got any ideas what it is please tell.

Please help meee!

A:Video Problems / Black screen

Any1 got a clue?

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I have a HP Pavillion laptop running Windows 8.1... The laptop has now decided not to boot providing me with a black screen.... I also get this black screen when the automatic repair tries to work and when try a system restore..

I have downloaded Windows 8.1 to try a fresh install from the Microsoft website, however when I try to boot from both a USB and CD drive I am met with a black screen again, no cursor showing.

I have ran a diagnostic test and it obviously comes up with a hard rive failure... Obviously other than installing a new hard drive is there anything I can do?

I don't have access to another computer/laptop running Windows 8 to create a recovery stick either.

Thanks for any help and information, this is becoming really frustrating as the laptop isn't even 3 years old :/

A:HPPavillion Black Screen Problems - Windows 8.1

What's the complete model number of that HP Pavilion laptop?
What's the exact product number(P/N) on it?

If the hard drive has failed and needs to be replaced, the Windows operating system will need to be reinstalled in it afterwards.
Once it's correctly identified, we should be able to direct you to where you can purchase the recovery media disc kit for it.


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Hello everybody. I need really help. It's driving me crazy.

Since 2 days ago I am having problems when I connect something to the usb device. When I connect my ipod or my flash drive the screen turns completely blacck and I have to turn the computer off to get rid of it.
Secondly, when I start the computer and the device is already plugged, it says that it's an unkown device, it does not recognize it!! What a pain!! Can somebody help me please!!!

But what makes me mad is that the usb port recognizes my mouse and camera... What is going on?


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Here is my problem. I built this system 3 months ago. I have just moved from the USA to Australia. After arriving here and unpacking it, the computer booted up fine and ran for several hours. Then the screen went black and monitor turned off. When ever I booted it got to the windows XP is loading bar, then goes black and monitor is in what seems to be standby mode. I removed the card (AGP 256 meg Geforce 6600-Aopen brand) and put in an old Geforce MX420 which works fine. Later tried newest drivers with 6600 and then reverted to old ones. The last thing that happend is, it seemed to be fine (except it flickered to a black screen more than normal while installing older drivers.) After I got it all up and working, tried a game and it loaded, then rebooted. It likes to flash to a black screen back and forth on the desktop as well. Not sure what to do at this point.

AMD 64 3400+, 2 GIGs of Dual Channel RAM, Aopen 6600 256 MEG, 2 Maxtor 200 GIG drives (1 SATA, 1 IDE) SONY Dual Layer DVD Burner.

Good actual power supply, not one of those ones that come in cheapo cases. Yes I switched to proper voltage when i moved to AUS.

A:GeForce 6600 256 MEG- Black screen problems

My guess would be power supply gone wacky.

Can you test your 6600 in another machine?

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I have a geforce 7900 GS, spec's are 2 gigs of ram, AMD 4600, VISTA 32 bit. It always worked, played oblivion and half life. Then I just stopped playing video games, and one day I came home...and my computer screen was pixelated, all multicolored...it overheated some how...when I wasn't even on the computer. Took the card out, let it cool down, put it back in, and it worked fine (didn't try any games). Then a few days later the same thing happened...but it DIDN'T work again. After trying to clean it, I put it back in...and I get a black screen when I boot up. I hear all the sounds, just no video. Is my card fried? Or is the connection just bad?

A:Video Card problems: black screen?

It could be your psu went bad. Or the card.

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Hi all,

This is my first post so fingers crossed i'm in the right place. I run a fairly basic Dell machine with Vista Home Basic. Here is my problem:

I enter my user account password(i am the only user on the computer) and the desktop loads up.

About 50% of the time the desktop loads and then goes black. I have no mouse cursor and the Ctrl+Alt etc combinations do nothing. The monitor stays on which suggests that the computer is still sending some sort of signal so i don't know if this is a display problem or something more sinister. I have tried to follow advice on different forums and have yet to fix the issue.

I changed the desktop wallpaper, I removed and then re-installed the display drivers and neither of these suggestions helped. Is it possible that it has something to do with the power settings? Any help/advice will be greatly appreciated.

A:Desktop Problems - Blank/Black Screen

Sounds like a driver problem - but it could be the file system

SFC -System File Checker -Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.

At the Command prompt, type


and hit the Enter key

Wait for the scan to finish - make a note of any error messages -and then reboot.

Copy the CBS.log file created(C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate itdirectly) and then compress the copy and upload it to your SkyDrive Publicfolder (http://skydrive.live.com ) and post a link to it so that I can take a look.

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Following a Windows 10 update I started having boot issues. Initially it would take 5 or 10 minutes. Sometimes 30 minutes and then for a week all fine again. I did a Toshiba Service Station update 2 weeks ago and now its worse. I was leaving the computer on all the time, but accidently let the battery go flat ..Was able to boot once this week which opened directly to the Toshiba Service Station,but i made the wrong choice and it closed again. Now back to a black screen for a week.
Any suggestions greatly appreciated.

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Okay, I have an nVidia GeForce 6600 and running Win7 Ultimate.

When it works, it works fine. But if I leave the machine for more than 20 minutes, untouched, the display goes black and it locks the screen up, making me reboot.

Which leads to my second problem: About 7 times out of 10 in booting, the display will go black after about two seconds at every step. So after the initial memory screen, it goes black and when the password screen comes up, it goes black. I can put the password in and it will "cycle" to Windows but it stays black.

A:screen goes black locks up and reboot problems

The 20 minutes during which the system is idle, Windows turns off both the display and the hard disk. Go to start menu and type in "power", then click Power Options. Make a new plan or change the default one by clicking "change plan settings". Click "Change advanced power settings" and turn off these two problematic options, then see if there are any changes.

If not, try and get the newest drivers from nVidia if you don't have them already, 'cause this sounds like a GPU issue to me.

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Monitor: 19inch Viewsonic vx922
Motherboard: Gigabyte P35-DS3P
Processor: Intel Core2Duo 6750 running at stock speed
Memory: 2 GB PC6400
Graphics Card: 8800 GT 512MB
Hard Drives: 1 x 200 GB Maxtor SATA with OS and all my normal programs, 2 x 1TB Samsung SATAS with Games etc on.
OS: Windows XP Home SP3, all drivers were up to date last week with the latest offical drivers.

Over the last 2 weeks i've been getting some strange crashes where my monitor goes to a black screen with the power light going orange and flashing on and off. It happens randomly, sometimes I get it while windows is booting up, sometimes I come back after leaving it running for a bit and the black screen is there.

I'm certain the problem is not virus/spyware as I've had the problem happen before getting to the POST screen. Over the weekend I throughly scanned my computer using the following programs and nothing came up except a couple of tracking cookies. CrapCleaner, Malwarebytes, Trend Micro Sysclean, Spybot S&D, Trend Micro Rootkitbuster

I think its most likely a hardware problem but I've never had a problem quite like this before so I'm not sure where to start. I don't have any spare PSU, Graphics Card, MB or CPU to try to isolate the problem so if you have any thoughts on what the issue could be it would be greatly appreciated.


A:Windows XP Home SP3 - Black Screen Problems

First thing to check is voltages and temperatures - check in Bios initially - report ALL.

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I have been encountering recurring problems with my PC lately.
There are persistent BSODs and black screens where it cuts off everything including sound... just a black screen so I have to hit the reset button on my PC to boot it up again.

I took apart the PC and rebuilt it from scratch and the problems still occur.
All info required is attached to this post.



? OS - Windows 7 (x64)
? What was original installed OS on system? Windows 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full Retail Version (Purchased)
? Age of system (hardware): 1 year
? Age of OS installation - have you re-installed the OS? Re-installed OS a month ago

? CPU - AMD Phenom II X2 555
? Video Card - ATI Radeon HD 4250
? MotherBoard - ASUS M4A88T-M
? Power Supply - CiT 700W Power Supply Unit

? System Manufacturer - Custom Build

A:BSOD Issues and Black Screen problems!

Where did you get your copy of windows 7 from? How was it activated?

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Dear friends

I have experiend many times this following error:

Problem (1)

some times I am working and suddenly my screen goes black..
a black layer covering all screen and showing a small dialog box in the middle saying: (No inputs are supported) and this small box moving gdarually to up right corner and keep moving.. I still hear the TV sounds on, jusr a black layer cover all screen, I cant get back to see anything unless I turn off "unplug" and tutn on again..
almost 2 years I am experiencing this,

problem (2)

The time changes, 2 or 3 hours.. sometimes inadvance, sometimes back..
this error started happening about 2 or 3 months ago..

it's really getting me confused.. anyone have experienced or heard about such?

my computer is: Acer
OS: wind XP 2002 SP3
LCD 19"

Many thanks guys for all the nice support always..

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I cannot get my computer to boot. It just goes to a black screen with the mouse pointer. It will not open in safe mode. I tried booting from XP CD but it goes to the same black screen/w mouse pointer.

I already have backups of all my files and want to just reinstall windows XP but I cannot get it to boot from disc?!!!

I took the hard drive and put it in another computer as slave, I could access my files that way. But then I removed the other computers hard drive and put in this one as its only drive and it did the same thing.

It is a SATA drive if that makes any difference.

A:OS problems; black screen with mouse pointer

BUMP... Do you need any more specific details?

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When I try to start Windows normally, a BSoD tells me to run chkdsk /f which I can't do because when I try to launch startup repair, it loads and then just shows me a black screen and a slightly larger than usual cursor which I can move. Running in Safe Mode also gives me the same BSoD. I tried booting my Windows installation disc but I still get the same black screen and movable cursor. I have minor experience with fixing startup problems but sadly, I have no idea of how to fix this. I will be happy to provide any information needed. Reformatting is not an option because my really important projects are there and I can never recreate them. Salvaging my data is not really an option because I don't have external hard drives or anywhere to put them. Please help!

A:BSoD and black screen with cursor problems

I'm sure you've already copied and pasted your question here...

BSoD, black screen with cursor Windows 7 - Cursor - Laptops & Notebooks

I wouldn't recommend asking the same question on multiple forums as you can get completely different answers.
I was going to post there but we'll stick to this one.

To get started follow the Blue Screen of Death (BSOD) Posting Instructions

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Hello everyone!

I don't know much about computers but i'm an excellent learner!


I need some assistance with my computer. My computer would be running just fine, then beep once or twice and then freeze, Then it would run fine and just beep and turn off Now my computer will just show a black screen when i start it up. I don't know what kind of mother board I have or video card but my computer was running on windows 7 torrent so maybe that could of been the problem? please help

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I am running Windows Vista Home Premium on my Dell laptop. Recently my laptop screen has been suddenly going blank by itself. When the laptop runs fine, the screen suddenly runs into red & black strips, & then turns totally black. After numerous attempts of restarting the machine, sometimes I succeed in getting the laptop back to normal. This has been happening quite often recently.

This actually started a few months back. After wandering through different forums and suggested solutions, I think, I correctly found out that the problem was not with the screen (as I could see the same problem with display even after connecting my laptop to a TV screen). As suggested on one of the forums (lost the link :(...) I installed an updated nvidia display driver. That seemed to help for a few days.... However, the problem is back & occurs severely more often.

I have very important (two years worth) research work on this laptop, & can't afford to lose it. Does anyone have any idea of what's going wrong here? Can anybody help me resolve this problem and bring my laptop back on track?

Basic system information:
- x86 (32-bit)
- Original installed OS
- System is 3 years old
- OS installation is 3 years old

Thank you,

A:Laptop screen often goes black/off by itself - problems rebooting

Well we have a rule about double posting, but not really sure about quadruple posting, but lets assume its three too many.

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Hey, as i've been reading through some threads at this forum to solve my problem i can see that you guys really know your thing here. So i'm giving this a shot since i havn't got windows 7 to work.

So i'm trying to do a clean install of windows 7 (x36) from XP that im currently running. i've burnt the iso down on a dvd and it boots fine and the installation runs normally. I'm getting through all the steps within the installation when it at last says something about that it's done and it's going to restart for the first use of windows 7. Now i'm getting my problem.

The computer starts up and goes through the memory testing and such but just as it's about to start windows 7 i'm getting a black screen and my monitor says "No signal - blabla" and 3 seconds later it restarts itself. If i don't do anything now my computer loops this restarting on and on...

So i've tried to install it with removing my two 512mb RAMS and only have two 1gb of the same brand. Didn't help.
So does anyone have any suggestions or help?
I appreciate Anything i can get, thanks

A:Clean installation problems (Black screen)

I assume the message is "no video signal" or something like that?

Do you have both onboard video and a separate video card?

If you have both, try switching your monitor to the other one.

Can you get into the BIOS (probably with F2 or delete key early in the boot process)?

If you have both onboard and separate video, you might need to get into the BIOS and choose the correct video source.

Is your video cable snugly fitted?

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I have a feeling this is in the wrong section so if it is please move it (and feel free to yell at me)

Im having two problems with my computer.... the first which has been going on for the last 2 months is:

Im having a horrible time with my computer latly. It is an acer laptop Aspire 3620 series with windows XP. This has been going on for a few months but latly i have found my laptop freezes up, and becomes impossible to use. For some reason whenever i attempt to run a single program (IE,Firefox, MSN, photoshop ect) i have the whole thing begin to freeze were my mouse refuses to move and i cannot do anything. My only choice is usualy to end the proccess (Ctr+alt+Del). I notice this has been happening more and more. Everything just to seems to have slowed down. Before i could run multiple programs, firefox (4-5 tabs open) msn and even photoshop CS2 all at once and have very minimal problems. I have tried reformating my harddrive multple times (Reseting it to the factory defualts), which leaves me with the bare minum on my computer and yet i still have these problems.... is there anything that i can do to fix this? is this XP or hardware? should i look at getting a new computer or?

My second problem:

Which is a brand new problem that has accorred on every bootup within the is past 4 days everytime i boot up my computer it goes from the windows black loading screen (were the green thingies go back and forth) for 30seconds (normal) THEN (this never happ... Read more

A:Start Up (Black Screen/ect) and Performance Problems

Try a Windows repair... The laptop should have the utilities to do an OS restore

I would have put this in th Mobile Computing Forum... but no biggy

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So this problem has been reoccurring again and again...
I have been having boot problems with my laptop about 2 weeks ago with black screen
and no cursor as well as "a disk read error" and sometimes a boot manager error Status: 0xc000000e9
with the error screen frozen and requiring me to manually shut down. Some times being able to access recovery options though with long loading times and sometimes freezing, however none of them helped. After many tries I decided to do try a system
restore which managed to fix it now until today....
I'm having the same problems as before except now there is sometimes a flashing underscore
I was thinking this might have something to do with the recent windows update causing problems
KB2823324. I haven't had any problems at all with my computer recently after the restore which led me to think that I had fixed it.
Thanks in advance ?

A:Cannot boot laptop, black screen and other problems

Read through and complete these steps - Troubleshooting Windows 7 Failure to Boot

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 Hi all,First post!  My Dad's Lenovo laptop goes to a black screen when starting up, so is unusable.I haven't seen it in the flesh yet but have started to research things for him and have found that 'black screen' shows up quite a lot for Windows 10 and Lenovo PCs! We were so impressed with my Dad's PC I've ended up with the same model myself:Lenovo YOGA 500 Convertible Laptop, Intel Core i7, 8GB RAM, 256GB SSD, 15.6" Touch Screen.Also labelled as: Yoga 500-15IBD Laptop (ideapad)  I see some people mentioning hardware failures and others device driver problems with the graphic card etc. but haven't read a definite cause/fix for this so far. I've just found this recent critical BIOS update for this PC which mentions the black screen problem:Software name: BDCN63WW Version 63[Important updates] Fix Win 10 lid close black screen issue.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/Yoga-Series/yoga-500-15ibd/downloads/D...I haven't seen this mentioned in the forums? Has anyone else used this?If the PC always boots to a black screen I'll obviously have trouble installing this! I'm hoping that it will boot in Safe Mode or I'm going to have some trouble installing it?! I don't know whether to install the BIOS update on my own machine which is running fine - I think I'll wait until I see my Dad's laptop first which will be in a few weeks. Has anyone had any experience of this BIOS update or other comments on this?Thanks. &nb... Read more

A:Yoga 500 'BLACK SCREEN' - BIOS update: "[Important updates] Fix Win 10 lid close black screen issue"

I'm still wondering about this... I've just updated the Lenovo Companion after seeing it mentioned in another thread. It looks like this s/w is supposed to scan the PC and recommend Lenovo updates - critical and nice to have ones. Initially the Companion was showing a critical update for Lenovo SHAREit and a recommended one for my BIOS. It says I'm currently on BDCN28WW and offered something like v61 and not the 63 I mentioned in my first post? After letting it update SHAREit and re-scanning the BIOS update is no longer being offered and still shows me on v28 ??? I'm not sure I trust this 'Companion' app!My laptop seems to be running fine so I don't want to break it updating the BIOS if it's not required. For all I know my Dad's broken one may be broken because it upgraded?! Does anyone else use/trust the Companion app?And has anyone else seen it change it's mind on recommended BIOS updates?Thanks.

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I have a HP Pavillion G6 - Windows 7 Home Premium

I still have warranty, and today when i start up my computer it just froze and it commanded me to go to Windows Recovery ( recommended ) it went through my files and tried to repair it and i had to system restore.

as i system restored into later save date, it said that it failed?! so i didn't know what to do there.

i tried hardware resetting and it didn't work.

also when i turned on my computer it would sometimes go to the login screen and it would say welcome for hours and hours, untill it became a black screen and it froze with the cursor..

ALSO! When i turn on my computer it would always flash or blink once on the caps lock.
So if anyone can help that would be great!

A:Alot Of Problems.. Windows 7 black screen when login. Help!

Please Help !!

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Ok, so I'm running on an hp pavillion vf52 monitor on windows 7 64 bit (Geforce GTS 250), and every time I try to play LFD2 or Mafia 2, the screen goes black and a message pops up:
Out of Range
Set Monitor to:
1024 x 768 @ 60 Hz.

I've tried almost everything and I just can't fix it! Please help ASAP

A:Mafia 2, Left for Dead 2 BLACK SCREEN PROBLEMS! HELP!

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I just set up a second monitor for my PC but it isn't working properly. I have 2 VGA ports on the back of the PC to which the monitors are plugged in. The second monitor isn't in the device and printers list, not recognised in the Change Screen Resolution settings and Detect doesn't find it. The current monitor that works is an LG and the one not working is an Asus. I connected the second monitor before booting the PC and it doesn't work.

A:Dual Monitor problems - Black screen and unrecognised

2 VGA ? Gfx cards don't usually have 2 VGA. I'm guessing you are plugging one monitor into the onboard VGA and the 2nd into the gfx card. The usual method for dual screen is to use 2 sockets on the card eg 2 * DVI, DVI + VGA, DVI + HDMI etc.

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I'm not sure if this is in the right area or not.

I had my laptop on and running fine for a few hours accumulatively (because I did put it in sleep mode ocasionally) last night and then one time I turned it off and when I turned it back on it lit up but nothing came up on the screen.

I turned it back off by holding down the power button and decided to let it cool down. Later I turned it back on and it was working fine seemingly and then it would "turn off" because the screen went black but the lights were still on. Then it would refuse to turn on for a while. I let it set overnight and I turned it on and it seemed to work again but then it did that thing I mentioned where the screen goes black but the lights are still on and it won't turn back on now. Well, it will turn on because the lights will be on but nothing will show on the screen.

I also think there might be a chance there is a virus on it. My alert keeps popping up and telling me that there is but it says it's quarantined and infected or something. I don't really know how to explain it.

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So I fixed the black screen of death, by unselected a few startup programs(cyberlink services) and disabled UAC as well. I am now able to view all my files, but everything looks like windows 98(I tried to change the theme, but i can't find any now). I can't do a bunch of things(log onto my wireless).

I was wondering how I can fix this, I was thinking of repairing vista startup, unless there is something easier?

When I run msconfig-> services, i hardly have any services(i have 2, compared to about 25 before. I have 0 when i click hide all microsoft programs) which is weird because I only stopped two.

Any help would be very excellent.

edit: it actually looks like its running in safe mode(without the safe mode text on each corner), but i have selected normal start up.

A:Startup problems after fixing Black Screen of death

Hello sp00ks222 welcome to TSF

It sounds as if you selected 'Selective Startup' which allows only the very basic drivers to startup.

Try this

1. Select 'Start' and type 'MSConfig', Press enter

2. The panel should open on the 'General' tab, Select the check box next to 'Normal Startup'

3. Select the 'Boot' tab and make sure nothing is checked in this tab

4. Select 'Apply' and then 'Exit With Restart'

5. Once the machine is rebooted you should be good to go :)

You may have to go into the startup tab later and add on programs you want to start at boot.



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I have Windows 7 Ultimate 32 bit. So, these are my problems described in the title. I cannot change desktop from black, only can set a picture as a background.

When I am in pictures folder for example, I see blank or black thumbnails.
When I right click and go to personalize, I can see black themes instead of actual pictures.

I tried almost everything.
- reinstalling video driver
- clearing thumbnail from disk cleanup
- resetting dwm.exe
- going into safemode and then restaring into normal windows
- I tried fixing shell by using "fixshell"
- clearing & repairing registry errors
- ran an error checker
- ran a file checker

I have Microsoft Office 2010 - I heard that it could be the issue, but maybe I am not right, anyway...

I attached a print screen photo.

And, I am hopeless, any help please? Thanks

A:Windows 7 black screen, black or blank thumbnails, and black desktop themes

I noticed you're not running Aero. Click on last item, left side - "Troubleshoot problems with transparency...."

Office 2010 should not be a factor here. Public pics folder is empty - it should have sample pics in it.

Validate your OS installation - Genuine Microsoft Software

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I cant get Windows to load.. when I try safe mode it goes through a list of files then hangs on...


I have tried to do a repair install following instructions from Microsoft but when I press 'R' on the page that lists the partitions, nothing happens. It doesn't give the option to press R either.

Please help

A:Problems loading Windows XP... black screen... hangs on agp440.sys

see if this helps

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Hi guys,
Just recently, when I was playing a game, the display on my laptop suddenly black out and there were some lines. I manually power it down by holding the power button. When I on it again, the cursors and the images were haywire. Subsequently, whenever I on my laptop I will see the windows logo and after that the desktop never loads. I only see a black screen with my cursor. At the moment, the only way for me to bootup normally into Windows is to disable my AMD Radeon HD6970M adapter and use the standard VGA adapter. I tried many things but I am still unable to fix the problem. I still cannot use my AMD Radeon graphics adapter. I took the following steps
1) I perform chkdsk /f
2) I installed the latest AMD display drivers from their website
3) I updated the drivers from device manager (2011 drivers)
4) I did a startup repair, but no problems was found
5) I used windows memtest but no errors were discovered
6) I formatted my windows partition, reinstall windows 7 and reinstalled all the drivers from my PC (Samsung) manufacturer software and drivers disc.
7) I used windows update and update everything
8) I tried the fix it registry as per microsoft website
9) I press F8 and used last known good configuration settings
Is my graphic card faulty?

A:Black screen with cursor after windows logo, GPU driver problems

Boot into Safe Mode with networking to see if the problem persists there.
Safe Mode uses a limited number of drivers and applications.  One of the driver is a graphics driver.  If Windows boots to the desktop it most likely is the graphics driver.
What is the make and model of this laptop?
Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
When Speccy opens you will see a screen similar to the one below.

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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I had my first blue screen of death a few hours ago while playing counter-strike go. I have no idea what caused it and I'm worried about my pc. Every now and then my display will go black, I'm not sure why that is. Even during games it will happen. That happens after my pc has been on for a while, at least 8 hours. I haven't cleaned it in months, and I've had it for nearly 2 and a half years.

Haven't installed anything at all today. Haven't installed any hardware in the past two years.

My specs:

Windows 7 64 bit home premium
AMD Phenom II Quad-core processor clocked at 3.82ghz
HIS Radeon 6950
Corsair PSU 750w
Gigabyte motherboard
16gb ram

What the blue screen looked like:

My graphics overdrive settings on the AMD catalyst were:
750MHz with fan control at 69%.

I now have 500MHz with fan control at 100% because I'm thinking it was a heat issue. The highest temperature I saw for my graphics card went up to 70 degrees while I was running CSGO in windowed mode. My PC crashed and restarted almost a week ago while I was running CSGO, and 3 weeks ago my pc did it around 3 or 4 times while I was running GTA IV.

Help me out please. Thanks in advance

A:Had a blue screen of death, image goes black every once in a while, numerous problems

Moved to Bsod's please follow the instructions here http://www.techsupportforum.com/foru...ta-452654.html

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My parent's computer has been having some strange symptoms recently. They have Windows 10 and they have the following symptoms:

1) When switching from one program to another by minimizing the window or clicking on another window inthe taskbar they get a black screen of death. What they do to get out of it is ctrl-alt-del and then log off and log back in again

2) Their start button does not work. You left click on it and nothing happens. You can right click on it and get the menu to come up.

3) The search box on the taskbar does not work. You click on it and nothing happens

I've run a malwarebyes anti-malware scan which came up with nothing. I've also run an ESET online scan which came up with nothing.

This makes me think it could be virus related, or it may not. I also think that these symptoms started around the same time that they installed the Windows 10 Anniversary Update. I don't know if that is a coincidence, or if they clicked on something they shouldn't have (meaning they didn't get theupdate from Microsoft?) and they installed something rogue along with the update? I'm just grasping at straws with that theory.

I'm not sure if this belongs in here, or in the Windows 10 forum. I thought I'd try here first to rule out any virus/malware concerns

I'm at a loss. Any help/suggestions?

Here is their info:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Int... Read more

A:Black screen of death, start button, and search problems

post 48 hr bump

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I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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