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To resolve issue in my dell inspion 5558 laptop.

Q: To resolve issue in my dell inspion 5558 laptop.

Sir,I have windows 8.1 licence on my dell inspiron 5558 laptop from purchase and i am unable to connect dell help and support installed in my laptop since 2 to 3 months,previously it was working but unfortunately it is not working in present.
I also uninstalled it and installed new application from support.dell.com but even then it is not opening.
Looking forward to your valuable reply to resolve my issue.
Thanks & Regards

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Preferred Solution: To resolve issue in my dell inspion 5558 laptop.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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i have bought DELL 5558 i5 8GB  1TB last week, and upgraded to windows 10 from 8.1.
but my touch pad is not working properly.
it will work after a restart and continue working for a while it will stop when i double tap. or it may stop after a while automatically, what will be the issue. pls help me.
i have tried with uninstalling the driver from device manager, it will work after restarting for a while.
but i didn't get a permanent solution. pls help.

A:DELL inspiron 15 5558 touch pad issue in windows 10

Hi lijish,
I’d suggest that you update BIOS and chipset driver on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section and chipset from chipset section onto the system and install it.
Also, please connect an external USB mouse to check if it works.
In addition please perform Windows update on the system.

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I have purchased Dell Inspiron 5558 from ebay in India with Thailand bill date 21/05/2016 international warranty but on warranty status page it say 18-12-2017 which is 6 month less after that i call to Dell care but they not able to help me they said you need to contact dealer so i am worried please expert from Dell help in this issue as i bought brand new dell 5558 but worried about my warranty please confirm me how i get update my warranty status to 21/05/2018
Thank You

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Hi Team,

I bought a new Dell Inspiron 5558 laptop. From the initial stage itself keyboard backlight is not working. I cant find any symbol for backlight in Fn keys. Below option have tried,
BIOS - Turned on the backlight
Mobility center - No keyboard backlight option
Control panel - In keyboard properties no backlight tab o modify.
I am feeling very difficulty in working in dark places. Please anyone help me to fix this issue in my laptop.
My laptop model is
<ADMIN NOTE: Service tag removed per privacy policy>
Let me know incase of any further details required.
Thanks in Advance

A:Dell Inspiron 5558 - Keyboard Backlight Issue

Dell 5558 comes with an optional keyboard. Apparently, the bios is tweaked for machines that come with a backlit keyboard while your machine doesn't. The only option is to purchase and replace a new backlit keyboard from EBAY or AmaZon and install it. That will work, do check out instructions before replacing keyboards.

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Sir,I purchased my Dell 5558 laptop 4 months. After purchasing the laptop within a light spot was occurred at the upper of the LCD screen. I have complained to dell and after 3 days it was replaced but the new screen was also faulty more set up by the technician after that he call to his senior he said to change some cable as my point of view problem in lcd but he open my whole laptop and do research after 5 hours no result and again he requested a new lcd. The technician was not more proficient as the problem on LCD and he open whole my laptop its really frustaed.This laptop is not as good as compared with its price level. It is very poor laptop and also the service within warranty is very bad. I am facing now a serious problem with the Dell laptop. I cannot understand what is the solution and how I get it. I am completely disappointed with the Dell laptop.Attaching Phots andMy concern is if problem in LCD why your tecnician and seniors person say to open whole laptop is it really they professional or you just hire to waste more time as well as create more problem as this is simple problem related to LCD not the whole system and do your refurbished team quality check before sending parts to customer.LOOK PAST NOKIA ALSO DO THESE THING NOW ON GROUND ITS BETTER TO DO CUSTOMER SATISFACTION ELSE DELL ALSO ON THE GROUD SOON.ATTACHED IMAGE:NEW LCD ALSO FAULTY (NO QUALITY CHECK)PROBLEM ON LCD OPEN WHOLE LAPTOPRequest #: 938088409Status: Open-AssignedCreated: October 21, 2016 (GMT)S... Read more

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hey guys,
i'm new here and hope it's the right place to ask
i bought my laptop 2 years ago with 2TB 5400 rpm (slow for today times good for 2 years ago)
now i decide it's may the time to upgrade to SSD - for i think the pc fine but i want him a little faster.
what i need from you?
1. i need to know what the SSD size i need (inch and height) and what the maximum size i can buy (i think about  750/512GB)
2. what the brand of ssd is good for this laptop?
3. now i have 16GB ram ddr 3 1600 mhz (8GBX2) it's the max too?
4. the pc sometime is to noisy and to hot from the hole on the side, its fine?
hope you will can help me.

A:upgrade my dell laptop to SSD (Inspiron 5558)

1.  2.5/7 mm.  Any capacity you'd like will work.
2.  Go with one of the top tier vendors (Samsung, Intel, Crucial, WD/Sandisk, Toshiba).
3.  16G is the max total.
4.  If the system has been in use for a couple of years, it may need a thorough internal dusting.

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Ok i downgraded my pc without knowing about the driver issue with XP and i can't find the correct drivers, i read in diffrent forums that i can get the drivers googling them but i tried and i can't get them... if someone can help me thanks... the graphics and ethernet are nvidia the sound realtek(i think)... and i don't know about the chipset i hope someone can help me.... thanks

A:Pls help me with My dell inspion 531s drivers

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I have a Dell Inspiron 5558. Yesterday, after trying to start after sleep mode, laptop stuck at Dell Logo. Not completing POST properly. 
As per references found here, I tried to Hard Restart laptop by removing AC plug, battery and pushing start button for 20-30 second. That didn't work.
Laptop showing BIOS properly with hardware OK, especially HDD as I got references that the HDD may create this problem. Pressing F12 on startup taking me to another option from which I tried to Diagnose the situation but after clicking on diagnosing, the screen goes blank and shows nothing.
There are no recent hardware changes. Can anyone tell me how to resolve this issue? 

A:Laptop Stuck at Dell Logo Inspiron 5558

As we understand the system doesnt not post and when you try to run the diagnostics on the system it goes to a blank screen.
Kindly private message the service tag and email address.

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I am having a boot problem that seems to have occurred right after I removed devices from the usb ports . The usb ports work fine now however.  After I rebooted the system it requested repair or restore disks.  I tried the self repair twice and rebooted twice each time and windows loaded. I would like to go into the repair/recovery and diagnose and fix the problem.  I have made copy of the factory recovery media on a dvd using the Dell software, but after reading some win 8.1 docs that a usb drive is needed as a boot drive in case you can't boot to windows.  Is this correct?
This pc also requires update to the application, bios and non critical windows updates as shown below. is there any I order I should do the updates?
Application  |
Audio  |
Backup and Recovery  |
Chipset  |
CPU  |
Mouse, Keyboard & Input Devices  |
Network  |
Serial ATA  |

A:Boot Problem with a New Dell Laptop 5558-2571 Win 8.1

Are there any yellow exclamation marks in Device Manager? If not, you do not need to update any drivers.

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I have been having this strange issue that I may just be missing a simple fix.  When I plug in my power cord to my computer my screen shuts off.  It will turn back on once I give it a second and then press the power button to wake it up.  Once I log back in it is all good, but it is still just frustrating.  It is like when I plug in a power source my laptop goes to sleep.  Does anyone know what it could be?  Is it a setting?  Maybe a problem with my power cord?  Or my laptop?  Any help would be much appreciated!

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Specs for the system are Win 8.1, I7, 6GB ram, 1 TB HDD

When I try to shut down the system using Windows Shutdown , the system returns to the windows login screen. I do not use the hard power switch as it has always caused improper shutdown.

The system can sleep, but not shutdown or hibernate. This just occurred in the last week. A pop showing "Airplane Mode is On/off" in the Windows login screen and will toggle each time I try to shut down. I have tried shut off the laptop wifi, but this made no difference.

Event viewer shows two Event 1001

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 156
P2: ffffe000e08f8010
P3: 1
P4: 2e
P5: fffff8004dc65230
P6: 6_3_9600
P7: 0_0
P8: 768_1

Attached files:

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 980abcd2-a2a3-11e6-8350-34e6d781b465
Report Status: 0
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 156
P2: ffffe000c6b49180
P3: 1
P4: 6f
P5: fffff800057ee230
P6: 6_3_9600
P7: 0_0
P8: 768_1

Attached files:
C... Read more

A:Unable to Shutdown or Hibernate Dell Inspiron Laptop 5558

Select a date just prior to this happening and do a System Restore.

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I have tried all methods suggested on Dell faq,s to boot xp from cd, pressing F2 only gives me the option of booting windows normally,can anyone tell me how to do a clean install , wipe the hard drive,repartition and reload XP Home.I have also tried pressing F12 to boot from cd. Please help .Thanks Andy

A:Clean install of windows xp on dell inspion 5100 notebook


This is Richard from Dell's Online Community Outreach group. The way to boot to the install cd is by pressing F12. You must do this as soon as the Dell logo screen appears which is right after pressing the power button. Pressing F12 will prompt the one time boot menu. Look for CD/DVD/CR-RW, select it by using the up/down arrows. When it is highlighted press the enter key.

When the system tries to boot off the cd-rom drive, there will be a message on screen that says, "Press any key to boot from cd". This is a confirmation that you want to boot from cd-rom instead of the hard drive, just press the space bar to acknowledge the request. Problem is that if you do not press a key within like 3 seconds the system will automatically boot from the hard drive so you must be quick to press the space bar.

This should then take you to the installation process.

Good luck,

Richard B
Dell Online Community Outreach

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Problem/ issue Windows 19 Error in dell n7573
Step 1. Download and install windows 8
Step 2. Check Update Windows 10Setting > Change PC Setting > Windows Update > Checks for Updates Now > Restart.
Step 3. Download and install driver for dell (except driver wifi)http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-7537/drivers
This is my way to resolve and I hope you also can do it.
Good luck.

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Since last week friday, each time I turned on ny system, it brings up the following error message: "  Smart hard disk error; the smart hard disk check has detected an imminent failure. to ensure not data loss please backuo the content immediately. hard disk 1 301 another message"power shell has stop working"

A:How do I resolve the issue my laptop is having?

Hi, Well, back up your data/files now before too late and saving money to buy new HDD. Regards.

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I am trying to take back up of the files from my Laptop.
I used it for 2-3 days. 
Stages followed. 
I connected my laptop with a hard disk.
1. Welcome
2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell
3. Data back up to hard disk. No issues for this point
4. Finish

A:New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Thank you for writing to us!
Kindly click on the following link:
This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.

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i am fed up with this, firstly i installed win 10 , getting same error so i shifted to win 8.1 now again same issue, that is really sad, why you create laptops when you cant upload proper drivers, laptop is useless without drivers and my laptop have 4gg graphics card also but its *** as all game etc use local hd driver instead of my card and i get o performance in running any game.

please help me with drivers i am fed up with this.

A:"the update installer operation is unsuccessful" getting error on each driver installation on my new laptop dell 5558 black one window 8.1 pro 64 bit.

Thank you for writing to us!

What driver are you trying to install in particular and what hardware IDs do you have?
Also the size of the downloaded driver, in case its an incomplete download. 
Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.

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I have a 3 month old Inspiron 5558 that won't close properly because left side hinge is broken. 
It was a bitter experience with Dell. I have been using my laptop with utmost care and never hit anywhere or physically damaged, as per your words.

To know more, visit this link. http://en.community.dell.com/support-forums/laptop/f/3518/t/19664440
Before buying laptop, Dell store person told that I will get express service and the person will visit home if there is any issue. But now there is no one to help even when I called 8 times since morning.

Dell is asking for 8k+ to repair one hinge.

A:Dell Inspiron 5558 3 months old and hinge is broken, poor plastics used by Dell

Hi nanaiahkp,
Please private message me the pictures showing the hinge issue, service tag, owner's name we can check what best can be done to address your concern.

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Hello, I have a brand new Dell Inspiron 5558 with Windows 8.1 64b installed. I can't use touchpad gestures, no scroll, no pinch to zoom, etc. I have installed the latest drivers from here but after install (which says it is succesfull) nothing is showing up in my taskbar or control panel or program files. 

A:Dell Touchpad gestures not working on Dell Inspiron 5558

I found the fix here. Install Synaptics 19.15.2 Windows 10 64 Bit  even tough you have Windows 8.1.
Install like this:
1) Extract the files to another folder
2) Open the folder with extracted files copy the path of the x64 drivers
3) Go to Control Panel>Device Manager>Mice and other pointing devices
4) Right click mice and other pointing devices, select Update Driver>From Hard-Disk
5) Add the x64 drivers path
6) Select Dell Touchpad
7)  Install drivers
8) Restart

Video can be found here: www.youtube.com/watch

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Can I add a property ssd nvme, for my device.
Thank You.

A:Dell 5558

Unfortunately,the system cannot support the nvme.

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Can I insert both a HDD and SSD to my laptop together?

A:Dell Inspiron 5558 SSD / HDD

No.  You can have only one drive in the system.

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I have question about Power button. Is there some LED indication in Power button while labtop is in sleep mode..? I afraid that i have some wrong product, because my Power button not light at all.
Thanks for HELP

A:Dell Inspiron 15 (5558)

There is no power LED on the system -- other than the LED on the front edge of the system, which is a charging light.

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For some reason, I can't find any option about turning off my laptop touchpad. Do I have to download some extra program, or drivers or something? I would really like to know.. 

ID on Laptop GKV3Q32

A:Dell Inspiron 5558

You can disable touchpad from Mobility Center or in device Manager. To disable in Mobility Center: At the left bottom of taskbar, right click windows icon, and then Mobility Center.

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new dell  15 5558 arrived 3 days ago, only chargers to 85% trtied different charger, still charge to 80%

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l have Dell inspiron 5558 on win8.1 SL
when l bought this laptop, the Back light keyboard  was working properly, but when i installed win10 it didn't work
and now i install win8.1 but also keyboard back light doesn't work !! and i haven't  Dell Quickset options in Mobility Center
i tried many times to set Keyboard illumination ON or DIM  in BOIS but it still not working!! plz help me

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I'll start off by saying I bought my laptop back in Oct of 2015 and I've been using my Inspiron 15 daily, and most part it gets the job done. I'm able to use my Wacom Bamboo easily and Adobe Flash works well enough but takes a minute to open. I've noticed the HDD is starting to show its age already. Bootup takes minutes now, and the Disk is constantly running at 100% when only Chrome is open. I'm no tech expert but seems to be early signs of hard drive failure even though it barely leaves my desk and has about 870GB/1TB free.
So I hopped on Amazon to get a replacement SSD, a SATA 3.0 USB connector, and a 16GB thumbdrive for backup & recovery.

This is my first upgrade, I've been looking up videos but just don't wanna mess anything up when I take the 1TB HDD out and put the SSD in there. Will I be safe making a backup of Windows 10 to the 16GB thumbdrive, then proceeding to replace the HDD for a clean install of Windows?

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dell laptop shuts down unexpectedly. memtest 8h passed, intel cpu test passed, hd tune test passed, dell diagnostic long test passed. heaven gpu test 1h passed on 58c. what should i do, to return it on warranty on service repair?

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Since the past three days I am getting an error when I start my laptop that the AC power adapter wattage and type cannot be determined. I have had this laptop for more than a year now and this problem started 3 days ago.
The performance of the laptop is also affected and it cannot even play videos properly without hanging every 2 seconds. I tried resetting windows to factory settings but that didn't help at all.
Kindly advise a solution for this problem. I am an engineering student and I really cannot do anything without this laptop.
Thank you.

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I have a DELL 15.6" Inspiron 5558 (seria 5000), HD, Procesor Intel® Core™ i3-5005U (3M Cache, 2.00 GHz), 4GB, 1TB, GMA HD 5500 and I want to know if this temperatures are normaly in browsing ?

A:Dell Inspiron 5558 temperatures

- Yes, these temperatures are quite normal. Nothing to worry about.

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Please help me, can anybody tell me. What I can upgrade my laptop Dell 15 5558 Core i3 upgrade to Core i7 ? if can how much i spend to do it ?

A:Upgrade Processor Dell 15 5558

You can't change just the CPU - it's permanently soldered so you must swap out the entire mainboard.  It looks like the boards with i7s run between $225-300 depending on speed and whether or not you want discrete video or integrated.
If you now have a 65W PS, you'll need 90W or 130W for an i7 board depending on integrated or discrete video, so add another $30-50 for a power supply.
If you're moving from integrated to discrete video, the heatsink assembly will need to be replaced - add another $30 for that.
If you can't swap the parts yourself, add $100-150 for labor - so all in somewhere between $400-500 to upgrade.
parts-people.com should have the parts.

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Dell Inspiron 5558 laptop, Win 8.1 64, I7, 6GB ram

I have an external have an older IDE HDD connected to the above laptop thru a USB adapter. I have the HDD jumper set to master. I would like to recover the data from this drive.

The HDD shows My Devices as a USB to ATA/ATAPI Bridge, but will not show as a drive in Devices and Drives in This PC. In Computer Management, the Disk is shown as unknown and I get a Dialog box and message to Initialize Disk. What needs to be done to access the drive and keep the data? I also will be doing using the same method with a SATA HDD .

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Hi, I have a Dell Inspiron 15 5558 Signature edition laptop which runs windows 10. I've only had this laptop for 4 months. I've noticed that the laptop will go off for no apparent reason. I've checked the sleep settings and changed them to no avail. It goes off while I'm reading or watching a movie...just randomly. The only good thing is that when I turn it back on, it returns to whatever I was doing. If I was watching a movie when it went off, if I press the power button I will hear the audio continue while I'm unlocking the lock screen. It's a random thing that happens and it's very frustrating especially as this is a new laptop. Please help

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when I purchased this latop I got dell true color app with it pre installed I recently factory reset my laptop everything is working fine, but there is no true color app. I also searched it for on dell website but cant find previously it was there like 3-4 months back now it's not. so if anybody know where or how can I install the dell true color please help me.

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Good evening all!
I just got my dell inspiron 5558 in the mail today. Loving it so far, but have a question about the touch pad. On my old laptop I was able to "scroll" through pages using the touch pad. I haven't been able to figure out how to do that with this new laptop. I'm stuck using the actual webpage's scroll bar. I will eventually be getting a wireless mouse, but want to learn how to scroll for the times I won't have mouse with me.
Thanks in advance!Marly

A:Dell Inspiron 5558 TouchPad

so don't worry i will fix it to you
first go to this location press this link and follow the steps and get synaptics (even windows 8.1)
follow the steps and here a video
and you will get happyyy 

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Hi, I have a Dell Inspiron 5558. I 've installed Windows 10 and all drivers, but when I access the list with the drivers it's telling me that I have two unknown driver. So, this is what i know:
Unknown Device
Device Type: Other devices
Manufacturer: Unknown
Location: on PCI Express Root Complex
Device ACPI\INT3433\3&11583659&0 requires further installation.

Please, an you help me?
Thank you!

A:Dell Inspiron 5558 i3, win10/32

Let Dell scan your computer to check the updated drivers. You might need to correct the drivers you installed.

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Dell Inspiron Laptop 5558, i7, 6GB RAM, 1 TB HDD, 8.1

When a an external 3.5 " SATA drive is connected using a usb adapter , it crashes the system with Kernal Power error 41. The crash happens as soon as ac power cord is plugged in, with the USB connector installed in the laptop and the adapter power switch off per the instructions. This adapter uses a combined sata power and data connector..

This adapter setup was tried on a Dell Optiplex desktop and there were no problems, the external drive showed. Previously,the adapter was connected to the laptop with a IDE HDD without the crash, but using the HDD power connector. What should I look for to resolve ?

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"No bootable device found."
Not sure why does it appear everytime i turn on my laptop now.
How can i recover my harddisk and all the files?

A:Dell 5558 internal hdd failure

Check the BIOS to ensure the HDD is one of the options as a boot device, just in case it has been omitted by mistake. If the disk has failed, you can always try booting from a flash drive with a Linux distro, so you can interrogate the HDD and see if you can rescue the files. Another alternative is to remove the HDD, connect it to a working PC using something such as this, and then see if you can read the drive.

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I purchased this stupid laptop like stuff in march 2016, I hardly use it for personal purposes, since I have a official laptop. Within 10 months, THE HINGE ON LEFT IS BROKEN, when I try to open it, the screen seems to detach from panel,  I have given to a authorized service centre in bangalore India,  they say it is not covered under warranty,  I have read so many people having similar experience with the laptop model,  seems to be a,  and still they dont want to admit it,  I am planning to go to <legalistic>,  because I have Invested my hard earned money to buy a branded product.  My invoice no is <private data>,  THIS IS MY LAST DELL PRODUCT.

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The keyboard backlight of my new Laptop Inspiron 15 5558 (bought August 2015) is constantly shutting off.  Keyboard backlight is up only 10 seconds and then shut down.  This is obviously too short and I'm searching how to set the keyboard backlight to a longer time (let say 60 secondes at least). 
My laptop is running W10 Home Edition.  I looked in Config Panel / Windows Mobility Center and there is no settings for the keyboard backlight.
I suppose a Dell system application should be able to set this on my laptop.  Please provide instruction how to proceed.

A:Dell Inspiron 15 5558 / How to set keyboard backlight

Hi aptiva01,
Please check this - http://bit.ly/1YqhLGV - and let us know if it works for you.
Keep us updated.

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Hi, i recently upgraded my os from win 8.1 to win 10 ...after few days i had to reset the os (win 10)....this cause removal of my all dell softwares installed on my laptop so i searched my product on dell.com but it didn't accepting it i means the service tag ...so please help me from where i can download drivers for my dell 5558 laptop

A:device drivers and dell 5558 product

Here's your Dell product support page - 5558) in the link below:

You can also use My Dell Downloads to re-download licensed software, please watch video in link below:

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My power adapter burn, where i can to buy new? 65w 3.34A

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I understand that there is no specific driver for the precision trackpads on these laptops (only the generic Windows driver), but the drifting cursor is driving me crazy. I've tried all different mouse & touchpad settings and updated my laptop to Windows 10 Anniversary edition, but the cursor still moves on its own when I browse websites (Chrome)..
Is there anything else I can try to get a normal trackpad that only moves when I do?

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 I have a Dell Inspiron 15-5558 with i3 processor and 4gb built-in ram, I want to upgrade my ram. 
 Is this pc supports 16gb ram or I can only use maximum 8gb ram?
 Thank you.

A:Dell Inspiron 5558 Maximum Ram Support

16G max, 2X8G DDR3L memory.

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I've already updated the bios, yet the processor fan is still not working. I've run a diagnostic previously and the processor fan speed is 0 rpm. Also the processor thermistor says its 106 degrees. What should I do?

A:Dell Inspiron 5558 processor fan not working

First thing to try would be replacing the fan.  If you need help choosing the correct part we'll need to know whether the system as integrated or hybrid video.

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Dell Inspiron 15 5558 

My Laptop is not charging then the indicator of the laptop blinking white and orange.    See Video Below
then what the main problem the AC adaptor or the battery ?
 need to identify the problem then i will find some parts for replacement 

A:Plug in , not charging Dell inspiron 15 5558

Does the system correctly identify the AC adapter or does it show unknown?  F2 at powerup to check.
If the adapter IS recognized, replace the battery.
If the adapter IS NOT recognized, and is a non- Dell adapter, replace it with a Dell adapter.  If it's a Dell adapter and it's not recognized, replace it with a new Dell adapter first.  If that doesn't solve the problem, replace the DC jack in the system:
If that doesn't solve the issue, replace the mainboard.

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I bought a Dell Inspirion 5558 last month and every since trying skype, it shows my laptop doesnt have any webcams. I looked up in the Device manager and there is no imaging device installed.
I went to official dell drivers download page and they say windows 8 and 10 automatically detects and installs the webcam drivers.

Guys please help me out.

Thanks in advance

A:New Dell Inspiron 5558 not detecting webcam

Hi and welcome to TSG.

See if anything here helps :- http://www.dell.com/support/article/us/en/04/SLN85507/en

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