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Latitude E5470 HDMI version? 2.0 or 1.4

Q: Latitude E5470 HDMI version? 2.0 or 1.4

I think it comes with i5-6440HQ and HD Graphics 520. But I couldn't find what's the HDMI port version.
Would like to buy a 4K screen, but not sure if the HMDI port support it.
Thanks,

RELEVANCY SCORE 200
Preferred Solution: Latitude E5470 HDMI version? 2.0 or 1.4

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Latitude E5470 HDMI version? 2.0 or 1.4

It's HDMI 1.4 -- Intel's support for HDMI 2.0 is over Thunderbolt 3 (which the system does not support).

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RELEVANCY SCORE 67.2

Latitude E5470 with Win10 64bit has an unknown device:ACPI\VEN_DELL&DEV_ABC6ACPI\DELLABC6*DELLABC6Do you have a driver?Thanks

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RELEVANCY SCORE 67.2

HI folks, 
Not sure if this problem belongs here but I thought I'd give it a try. 
So my laptop(on battery) windows loading starts and ends and before the logon screen the laptop goes dead. 
On AC power I don't have this issue. 
I havent tried fresh windows installation etc because it's a work laptop and would result in a couple of days delay before i get back on track. 
Any solutions ?
Many thanks 
Ahmed

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RELEVANCY SCORE 66.4

Recently installed the latest BIOS update with the Intel security patch and now I'm unable to use bitlocker to encrypt the drive as it states "The TPM on this computer does not work with the current BIOS. Contact the computer manufacturer for BIOS upgrade instructions". 
Dell Latitude E5470/ Windows 7
Bios version 1.14.4
Please Advise

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RELEVANCY SCORE 66.4

I'm interested to hear about your experience with this.
Do you use fingerprint recognition? How does it work for you?

Mine is terrible, it doesn't work or is very slow.

I'm interested to know if this is a fault with my PC or normal for this reader.
thanks

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RELEVANCY SCORE 66.4

Hi Guys,

 It's my first post, i need help with a Latitude E5470, we got it with Windows 7 preinstalled, i load our Windows 10 corporate image on it and encripted using Bitlocker.
 The problem is that the user forgot his Bitlocker PIN and locked the TPM, i got to Windows using the recovery key and decrypted the drive succesfully. Now, when i try to encrypt the drive i got the "The tpm on this computer is currently locked out" message.

 I already upgraded the BIOS to versión 1.4.7, formatted the drive and loaded OS again, restored BIOS defaults/Factory settings, used PowerShell commands but all with no progression.
Thanks in advice for any help.

A:Tpm on Latitude E5470 locked out

The TPM can be cleared by using the Windows administrative snap-in (start-run-tpm.msc).
Note that doing so will clear not only the TPM keys but everything protected by them.

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I want to upgrade my drive to a hybrid TB drive but I can only find those in 9.5mm width. Will that fit my laptop?
I can't find a straight answer in the support docs.

A:Will a Latitude E5470 fit a 9.5mm 2.5" HDD?

That chassis will take a 9.5 mm drive -- the higher line 74xx models are slimmer and are 7 mm only.

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Will the following batteries:
Battery RYXXH  or YD8XCWork on a Latitude e5470
It appears they are compatible

Thanks

A:Latitude e5470 Battery

Both are compatible with that system.

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Can anyone point me to a simple guide to setting the bios such that the system will boot from a USB drive if attached?

Thanks

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RELEVANCY SCORE 66.4

I was offered either a Dell PA-2E and a Dell PA-3E by a friend to use with my Latitude e5470. I lost my original charger and part of the attractions of these other two chargers is that they are slim and better for packing for the travel I have to do.
Is there any reason that these two charges would not work with my Latitude?

A:Latitude e5470 Charger

If the system has integrated video, either will work.  If it has  hybrid video you need the 3E (90W) -- the 2E (65 W) doesn't provide sufficient power.

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RELEVANCY SCORE 65.6

I just got 2 monitors and would like to attach them to my laptop. However I have a company laptop and I do not want to get into trouble for plugging in unauthorized hardware. The monitors are very similar to the ones I use at work. If I plug them in will they send out a "red flag"? I know that if I was to plug in a memory stick via USB that would flag. Any advice would be helpful, thank you.

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is it possible?  more precisely adding a samsung 960 Pro Nvme 1T

will I be able to boot Linux using it?

thanks and regards.

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RELEVANCY SCORE 65.6

Dear all,
I have a Dell Latitude E5470. It is 13 months old. I'm experiencing a very annoying problem. During the last weeks, as soon as I turn on the PC, the battery led starts flashing orange, very rapidly. Once I'm in Win10, the battery icon reports that the battery charge is 5%, but it is not charging. If I try to turn on the PC without the power supply, it doesn't start at all, as any battery is pugged in.
I tried several solutions I read and found on the forum (remove/add the Microsoft ACPI, turn off the PC and remove the battery, update the BIOS, etc.) but none of these succeded.
The BIOS says that the battery is plugged in, but there is a "communication error" so that the status of the battery cannot be identified, whilst the power supply is correctly identified (it reports "90W"). The ePSA diagnosis ends up with an "ePSA 4300-19 - Alert" that says: "Battery - The battery is not installed" and "Error code: 2000-0131".
Honestly I'm running out of ideas other than send the PC to the assistance: that means tens of days of inactivity...
Regards,
Vincenzo Suraci

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RELEVANCY SCORE 65.6

Hi I recieved a new Dell latitude E5470 running Windows 7 enterprise today for work, but can't get the Fingerprint reader working at all, can anyone help please?

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RELEVANCY SCORE 65.6

hi
we have the dell Latitude E5470, new, and its very unresponsive
Checked for malware / Antiviru, none found.
ran dell update, all updates installed.
windows updates installed also.
but for a new machine I5, 4GB ram, the "spinning whell" of microsoft is seen a lot, a lot of "Not responding" errors too.
what else should i check,? even turning off visual effects its still handling like a brick.... 

A:Latitude E5470 running very slow

The Dell diagnostics may reveal something - F12 at powerup.  Also, 4G of RAM is relatively low for a 64-bit system - you may be seeing a lot of virtual memory use, and if that's on a conventional spinning hard drive, is likely the system bottleneck.

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I just got this computer, but the fingerprint scanner does not work.  It seems not to have a driver, and I suspect that the Windows 7 was loaded by our IT folks.
Can I get a driver?

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RELEVANCY SCORE 65.6

Guys,
We just received a batch of E5470's but we are unable to encrypt them with Bitlocker.  We will be installing Win7 64bit.  The BIOS is at 1.12.6.  We will PXE boot and image these from a MDT.
In the BIOS, we select:
Boot sequence - UEFI (uncheck onboard NIC ipv4 and 6)
Advanced boot options - Select "enable legacy option ROMS" and "enable attempt legacy boot"
Integrated NIC - Check "enable UEFI network stack" and "enabled with PXE"
SATA Operation - AHCI
Security TPM 2.0 - "TPM On"  "SHA-256"  "Attestation Enable" "Key Storage Enable" and of course "Enabled"
Secure boot enable - "disabled"
MBAM gets loaded during the image.  When we login and attempt to enable bitlocker, it fails to encrypt every single time. 

At the first login after the image, the TPM does show in device manager as "Broadcom USH" with an exclamation point.  After running Windows Updates and rebooting, it'll show as "Trusted Platform Module 2.0".

Does TPM need to be at 1.2 instead of 2.0?
Could someone please post the exact steps in order to get this enabled? 

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RELEVANCY SCORE 65.6

I would assume this issue is because our company images laptops and removes all of the Dell software.  Can someone tell me what I need to download to be able to see on-screen volume and brightness?

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RELEVANCY SCORE 65.6

Hi ,
I am having problems installing our corporate version of Windows 7 Enterprise.
I have four new E5470 Laptops, all without an internal CD/DVD drive installed.
When loading Windows 7 Enterprise from either an external USB connected CD/DVD Rom drive, or from a USB 3 stick, the installation commences as far as letting you change the language set from US to UK English but then bombs out after this.
It comes back with the error "No device drivers were found. Make sure that the installation media contains drivers and then click ok". 
I have downloaded and installed all the drivers from the Dell web site for this model laptop onto the installation USB 3 stick but it still does not see and let you select them. Or if you plug in another separate USB stick or if you burn the drivers to CD and change the disk in the external drive unit.
It seems to be because these 'drivers' or whatever files are required, need to be slip streamed into the installation routine.
I have four of these laptops in total, all brand new, and the fault happens on each.
Windows driver problem? 

A:Latitude E5470 - Win 7 Installation - No Drivers

If I understand your situation properly, we're in the same boat. Basically I received a laptop with the 7 pro install on it directly from Dell and wanted to install 7 enterprise by using a bootable USB.
Due to the age of the win7 ent installer, a lot of new dell systems are coming with usb hubs which can't properly read an external drive without the USB3 driver being manually installed during the process. Since the problem is that it can't read the USB, you can't put the drivers on the USB. My solution was to put them onto a partition on the internal drive and install them from there. Once that was done (and the installation media was in the USB on the right side, as the back would still not recognize it?), I hit the rescan and the OS installation went forward without issue.
If you want to actually solve your problem to avoid this in the future, you could potentially import the USB drivers into the bootable .wim through use of the DISM tool, but my first attempt resulted in a frozen installer so I didn't bother. I have had the same issue with a few new Optiplex towers, so it might be worth it in the future.

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RELEVANCY SCORE 64.8

Does anyone have the part numbers for the parts needed to achieve the above? I purchased an E5470 second hand and want to add a PCIe SSD to it. I know that I will need Windows 10 for this to function properly from what I'm read. Thanks!

A:Latitude E5470 - Adding PCIe SSD After Purchase

Greetings Ryanwgregg,
I posted that here:
community.spiceworks.com/.../1791075-dell-m-2-nvme-specifications-and-upgrade-requirements
I'll do a Dell Community Forums Sticky on it today.

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RELEVANCY SCORE 64.8

Hi,
I'm trying to enable credential guard on my e5470, without success.Device Guard and Credential Guard hardware readiness tool says:"Machine is not Device Guard / Credential Guard compatible because of the following:HSTI validation failed"Another issue is when Hyper-v Hypervisor feature is enabled, I can't shut down the notebook. When I click on shut down, the machine puts itself into airplane mode, and goes to sleep instead.All drivers and bios are up-to-date, the OS also.Do you guys have any idea what could be a solution?Thanks

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RELEVANCY SCORE 64.8

I bought a new E5470 for a work laptop.  When initially received I set up a local account before connecting to our company domain.
My fingerprint has been associated with the local account, and so cannot be used with the account on the domain.  How to I reset / disassociate my print from the local account and reassign it to the domain account?

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RELEVANCY SCORE 64.8

I've been using this laptop since April 2016 (Linux version), this summer I had the same issue - no sound card detected, but after bios restore to defaults it appeared again. Now restoring to bios defaults doesn't help - no audio controller in bios and only dummy output in OS. Are there any chances it's not motherboard broken a few months later after the warranty has expired?

A:Latitude E5470 Audio controller none in BIOS

Hi lw2525,
When you say no audio controller in BIOS, are you referring to the Device Information section under System Information? If so, can you try entering the diagnostics (press and hold Fn whilst powering the system on) and running the speaker test? If there is no sound from that, it's not looking too good I'm afraid.
All I could then suggest is to try updating the BIOS:
www.dell.com/.../driversdetails
www.dell.com/.../updating-the-dell-bios-in-linux-and-ubuntu-environments
Let us know how you get on.

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RELEVANCY SCORE 64.8

Purchased a Latitude E5470 (2nd owner) with a build date of 10/16. 
It is the i7-6600u (Radeon 7) FHD screen.
_____________
Here are my Questions:
When I press the power button I hear a click (towards front right of laptop in the middle of the NFC tag symbol and fingerprint scanner thingy).  Is that normal?

It appears this unit is limited to 1 DIMM.  Can I install a 16Gb DIMM?

I noticed the laptop has Windows 10 Enterprise on it (activated).  If I go onto Dell website I see the assembly specs show it came with Windows 10 Pro.  Can I download the Windows 10 Pro restore .ISO that is available on the "Drivers and downloads" tab?  Will it activate?

It appears this device supportsc cellular WWAN.  I don't see a WWAN card installed.  Is that something get from dell or T-mobile (or any other carrier)?

The device currently had an 500Gb mechanical hard drive installed.  Can i install any SATA SSD?  If I elect for the M.2 SSD version what size do I purchase (i see there are 3 sizes)?

Thank you

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RELEVANCY SCORE 64.8

We use a script in SCCM OS Deployment to assign PC name based on a WMI query of the BIOS SerialNumber.  This works for all of our earlier models, but not on the E5470 so the resulting PC name is MININT-something and it has to be manually changed.  Once the OS deployment is finished, running a WMI query from the command line (wmic get bios serialnumber) properly returns the value that should have been detected during the OS deployment.
Any ideas as to why this not working on the E5470?

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RELEVANCY SCORE 64.8

At my employer we have experienced several issues with the TPM disappearing from device manager.
This causes us to not be able to reactivate bit-locker.
We would image the device with Windows 7 Enterprise.
We have had this happen with several machines that did and did not have windows updates processed.
Same with Dell drivers and BIOS processed and not processed.
I have run HWINFO tool and it lists the TPM with a memory address of something like 0000FED4000 yet I cannot find that in device manager or msinfo32.
I have went in to the BIOS and turned off the TPM and turned it back on and activated it.
I have reloaded the BIOS firmware.
If we re-image the laptops the TPM shows up in the device manager as expected so I do not believe this to be a problem with the motherboard.
Oddly enough though we have had motherboards replaced and the TPM shows up.
I don't feel that replacing the motherboard is the solution to this issue as we can restore functionality with a re-image or reload of the OS from scratch. But that doesn't satisfy the risk of the issue rearing its head again.
I have searched for weeks to find a solution to this problem but I have come up short.
I am certain others are having this issue.
With all the drivers processed and windows updates processed it does not resolve the issue.
What do you think I am missing?

I thank you for taking the time to review this.
-Jason

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RELEVANCY SCORE 64.8

Hello, 
I have installed the latest september version of bios and we still have problems initialize tpm. It says 
"Cannot take ownership of the TPM. Access is denied. error code 0x80070005"
I have checked on the bios to see if the TPM is still on and activated. 
I have reinstalled windows twice. Please let me know what I can do avoid this error. 

A:Dell latitude e5470 unable to initialize tpm

The latest bios is November 2016 www.dell.com/.../DriversDetails

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RELEVANCY SCORE 64.8

Hello Everyone!I bought an open box Dell Latitude E5470 today at a very cheap price. Unfortunately this laptop had a non backlit keyboard and a TN (1600 x 900) panel but it had the much needed 6300HQ, so I went ahead and bought it thinking that I can always buy a backlit keyboard later from aliexpress. I looked at aliexpress again today and noticed something I had overlooked before purchasing the laptop and that is that all backlit keyboards available for E5470 have a different shape thanks to the two stupid top mouse buttons that are not present in my variant of E5470. I now have to find a new top panel with frame that has the cutout for those two extra mouse buttons. This is a nasty situation for me as I am not even sure if the required top panel will be compatible with my variant of E5470. Any advise on what I should do?

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RELEVANCY SCORE 64.8

Hello!
Please, answer for shure - is it possible to put into Dell E7470/E5470 inside WWAN-slot second SSD drive??
(Because I really dont need WWAN modem, but already have M.2 2242 SSD 256Gb from previous notebook.)

A:Dell Latitude E7470 E5470 SSD to WWAN

Found this post with confirmation that E5470 detect SSD in WWAN slot:

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Hi,
I have a Latitude E5470 which is used with an E-Port II docking station.Several times over the past few weeks the laptop has completely locked, dual monitors still displaying, mouse & keyboard not responding. If you remove the laptop from the docking station you get no display.They only thing that you can do is turn the laptop off by holding down the power button.They system has the latest drivers/bios installed  - all up to date in dell command update..
There is no pattern to the lock ups, happened at different times and whilst in different applications. Totally randomly.

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RELEVANCY SCORE 64.4

The drivers download page no longer lists W7 x86 for drivers?  They were there a couple of months ago, but not now, and I have not been able to find anything stating that W7x86 support is being dropped.

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RELEVANCY SCORE 64.4

This Latitude E5470 is quite new, but out of warranty, but the fingerprint has never worked properly.
It works sometimes, but mostly not. I've tried re-doing the fingerprint recognition several times, but it keeps telling me that it might need cleaning. I have to put in the pin number most of the time. Its terrible.
My 5 year old Vostro works fine, but this new laptop is really bad - this was an expensive laptop, I'm really disappointed.
It didn't work with Win7 and Win10. 
Any ideas on how to fix this.Should I reinstall the driver (how do I do this?), replace the fingerprint pad - anything else?Thanks
 

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RELEVANCY SCORE 64.4

Fingerprint recognition on this laptop is really difficult to use. My old Vostro works quickly and easily, but it has never worked well on this machine.
I have to hold my finger down and press hard, sometimes it doesn't work at all.
I've tried deleting then reinstalling & updating the driver, which has no error message. Tried hardware scan also.
Is this a common problem with the E5470. With this type of fingerprint reader. Or is the hardware just faulty and in need of repair?
I also find that the headphone socket doesn't work sometimes, it doesn't recognise when a headphone is plugged in, and volume continues from the speakers.

Any help appreciated.

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RELEVANCY SCORE 64.4

I decided to update my drivers and BIOS this morning. My laptop encountered an error during BIOS update and I was stuck in Automatic Repair.

1. I tried restarting the laptop several times.
2. I tried system restore which worked after my second try. The problem is Windows applications like Calendar, Mail, Cortana are not working. It doesn't run and the application is grayed out.
3. So I tried resetting Windows, remove everything which was not successful. Problem got worse, I got stuck on the Dell logo.
4. I ran Diagnostic. No hardware issue found.
5. I tried booting from my bootable USB which contains Windows OS. But my laptop is unable to detect it in BIOS.
5. I read some forums and learned about Legacy vs UEFI and Secure Boot. I disabled the Secure Boot and enabled Legacy ROMS. My laptop was able to boot from the USB and I was able to reinstall Windows 10.

Now, the problem is I want to change it back to UEFI with Secured Boot.
From what I gather, I should do the following:
1. Download Windows OS
2. Make a bootable USB in UEFI mode and GTP partition
3. Change laptop to UEFI mode while Secure Boot is disabled.
4. Re install Windows 10

Am I going in the right direction? Please help me.

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RELEVANCY SCORE 64.4

I purchased a Latitude e5470 laptop without the backlit keyboard and without the extra tracking ball you find in the center of the keyboard. I just have a regular non-backlit key board and then the tracking pad.
I've only seen the backlit keyboard with the tracking ball included. This does not fit my keyboard slot. There is an extra edge under the spacebar. I want to know if I can now buy a replacement keyboard that has the the backlit feature and fits in my keyboard slot.
Thanks.

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RELEVANCY SCORE 64.4

Hi,
Recently I have bought my Dell Latitude E5470 laptop and from the beginig I have annoying touchpad issue :(
When trackpoint and touchpad are active at the same time, cursor freezes for 3-5 seconds and moves to the left at a small angle. When trackpoint is disabled, cursor freezes for 3-5 seconds and doesn't move at all. If I use touchpad actively, this happens each minute or two.
I have checked this situation from the BIOS and the case looks slightly different, but still the same.
Please, help me to solve my problem. Thank in advance!
I have Windows 10, BIOS 1.9.4, Dell Multi-Touch Touchpad Driver 10.1207.101.113 A06

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RELEVANCY SCORE 64.4

Bonjour,
Quand le portable E5470 est sur son dock, aucun problème, mais dès que l'utilisateur l'enlève, le portable se met en veille et aucun moyen de le "réveiller" !
Obligé de forcer un reboot.
Même problème avec un ultra-portable E4300.
Avez-vous une solution ?

Merci.

A:Latitude E5470 se met en veille quand sort du dock.

Update Bios and OK....

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RELEVANCY SCORE 64.4

Hi
Just received my new e5470 with 4GB RAM, I wanted to upgrade to 16GB (2x8GB) which I have from my previous laptop. I found only one slot underneath, the usual place for the 2nd slot next to it does not have the slot set up and it is blank. I have also removed and checked under the keyboard but it was not there either.
The BOIS setup stated that I have two slots, one is 8GB which is I know I have (I changed the 4GB which came originally with one of the two 8GB that I have) and the other is "not slotted" which I am unable to locate.
Does anyone know where is the other slot located?
Thank you

A:Unable to find the 2nd RAM slot Dell Latitude e5470

The manual will have that info. It is most likely under the 4 gb. 
www.dell.com/.../Removing-the-memory-module

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RELEVANCY SCORE 64.4

I have a Dell Latitude E5470 on Windows 10 Enterprise, running the most up to date BIOs, chipset, touchpad driver, and display driver.
I am running into an issue that whenever a video, be it streamed or saved locally, begins to play, the touchpad no longer responds. The icon in the bottom right tray will not show any input, be it clicking or trying to move the mouse, and the mouse will not move, or allow clicks to register. Once the video is exited out, the touchpad resumes functionality. An external mouse and the Pointstick will continue to work during videos. 
Has anyone else ever experienced this before, and if so, was there a fix?

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RELEVANCY SCORE 64.4

Hi Everyone,
I have a Latitude E5470 with I5 6440HQ and Intel Graphics 530.
I currently have 1 8GB memory module and an empty module. What is the maximum memory this system can take in each slot?
Also, does anyone have experience in replacing the HDD with a SSD? If so, can you please recommend what kind of SSD I should go for.
Thanks in advance.
Tedla

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RELEVANCY SCORE 63.6

Hello to all,
       I have a problem. I'm not sure it's a hardware problem but I found it on 40 new and just opened Dell E5470 (the model with finger sensor). The problem is on Windows 7 PRO. The Dell support team is not helping me even if I have bought the "professional support". I also called Microsoft support team and they replied me to call the Dell Support because the software problem...The Dell support told me to call Microsoft support because the harware problem...
The problem is the black screen with windows pointer; please take note that it is no blank screen: BLACK SCREEN and the cursors is the windows graphic pointer, no character cursor. I made many tests: factory restore, restore from the Dell ISO image downloaded from dell website. I didn't found a solution because even if I recovery or even if I restore, the problem reappears. When it appears, I can only do the configuration recovery; instead the safe start and all other ways after F8 don't work. I can only do, I repeat, the configuration recovery or factory image recovery. When the PC starts, I see the windows logo and after a while I see the black screen with the windows pointer and nothing else (and the login screen doesn't appear).
I work in a big company and all PCs & notebooks that we bought are Windows 7 PRO pre-installed (We cannot install windows 10 and other O.S.). When I install the notebook (please take note that I usually install hund... Read more

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RELEVANCY SCORE 63.6

I was wondering if the backlit keyboard (no point stick) of E5450 or E7470 is compatible with E5470? From the images I have seen the dimensions and mounting holes look identical to E5470's Keyboard (no point stick) .

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RELEVANCY SCORE 63.6

Hi
I recently bought a new Dell Latitude e5470. It is running Windows 7 Pro, but I received Windows 10 on a CD with the laptop. The laptop doesn't have a CD-Rom drive, so I obviously can't install it using the CD. 
On the CD it says "Already installed on your computer", but I don't understand what it means. 
How can I install or activate Windows 10 on my laptop?

A:Dell Latitude e5470 has no CD Rom drive, but received Windows 10 CD with. How do I install?

I'd suggest you purchase a portable disc drive at your local Walmart.
Portable Disc Drives - Walmart.com

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RELEVANCY SCORE 63.6

Hi,
Recently, I disabled the Bluetooth icon in Network Connections. After that I could not enable it back as the icon is missing. I tried to search in Device Manager but there is no Bluetooth Radio item.
I tried to use C:\Windows\System32\fsquirt.exe to receive files but got an error message "The file could not be sent because the connection could not be established. Check to make sure the Bluetooth radio is plugged in."
In Services, I can see the following:
Bluetooth Device Monitor, Bluetooth Media Service, Bluetooth OBEX Service, bthserv.
How do I install back the Bluetooth Radio in Device Manager?
Any help is appreciated.

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RELEVANCY SCORE 63.6

Latitude E5470 with Win10 64bit has an unknown device:ACPI\VEN_DELL&DEV_ABC6ACPI\DELLABC6*DELLABC6Do you have a driver?Thanks

A:DELL Latitude E5470 unknown device ACPI\DELLABC6

www.dell.com/.../driversdetails

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RELEVANCY SCORE 63.6

Hello to all,
       I have a problem. I'm not sure it's a hardware problem but I found it on 40 new and just opened Dell E5470 (the model with finger sensor). The problem is on Windows 7 PRO. The Dell support team is not helping me even if I have bought the "professional support". I also called Microsoft support team and they replied me to call the Dell Support because the software problem...The Dell support told me to call Microsoft support because the harware problem...
The problem is the black screen with windows pointer; please take note that it is no blank screen: BLACK SCREEN and the cursors is the windows graphic pointer, no character cursor. I made many tests: factory restore, restore from the Dell ISO image downloaded from dell website. I didn't found a solution because even if I recovery or even if I restore, the problem reappears. When it appears, I can only do the configuration recovery; instead the safe start and all other ways after F8 don't work. I can only do, I repeat, the configuration recovery or factory image recovery. When the PC starts, I see the windows logo and after a while I see the black screen with the windows pointer and nothing else (and the login screen doesn't appear).
I work in a big company and all PCs & notebooks that we bought are Windows 7 PRO pre-installed (We cannot install windows 10 and other O.S.). When I install the notebook (please take note that I usually install hund... Read more

Read other answers