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Mute button not working on HP Pavillion 15 model G6R25UA#ABL

Q: Mute button not working on HP Pavillion 15 model G6R25UA#ABL

I have checked the forums and was unable to find a viable solution for my model and operating system (most posts are from 2013 and before). I got my laptop as Windows 8.1 and the light worked fine. I did the free upgrade to WIndows 10 and the Mute light stopped working. Since then I have reformated my system to be Full windows 10 (not an upgraded) and still do not have the mute light. I have tried upgrading my HD Audio drivers (AMD) and still no go. Any ideas? Here is my system info: Product name:HP Pavilion 15 Notebook PCProduct number:G6R25UA#ABLBIOS:F.43-08/19/2015Keyboard revision:90.41Total memory:8.00 GBProcessor name:AMD A10-5745M APU with Radeon(tm) HD Graphics Regards,Matthew

RELEVANCY SCORE 200
Preferred Solution: Mute button not working on HP Pavillion 15 model G6R25UA#ABL

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Mute button not working on HP Pavillion 15 model G6R25UA#ABL

Hi ,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the mute botton not lighting up. I will be glad to help you. Does the sound mute when you push the button? Does the volume up and down button work? Please get back to me and I will try to help you.

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RELEVANCY SCORE 85.2

the mute button light doesn't turn on when i turn the mute on and it's supposed to. do you think i need a windows 7 driver for that? There is only vista and xp drivers however. should I get the vista one? which driver would it be?

A:hp pavillion dv 5000 mute button light off.

Welcome to seven forums tseven: Naturally if their is a driver the most current one is the one to use Vista. It could be in any one of the quick launch keyboard drivers. Are you using 32 or 64 bit? Here are the vista drivers http://h10025.www1.hp.com/ewfrf/wc/s...499849&lang=en You can install it in compatibility mode. click on the setup.exe file> properties>check the run in comp box>select Vista> install

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RELEVANCY SCORE 72.8

The white light on my mute button is not showing/working. But the mute button itself is working properly.I have a HP 15-F0101DX. What should I do?

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RELEVANCY SCORE 72.8

I have a Packard Bell TJ75 laptop. Over the keyboard is a variety of touch-buttons (volume up/down, mute, wlan etc). When tapping them, they respond by lighten up, or stop glowing if I tap it again/turn it off. All the buttons respond this way, except the mute-button. When tapping it, the volume-icon on the screen shows I'm muting and un-muting. But the mute-button on the computer just keeps glowing...

You guys have any idea what went wrong? As far as I can remember, it worked properly when I bought it.
 

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RELEVANCY SCORE 72.8

Hi, my audio hardware driver is up to date but the mute light is not working anymore. Please let me know when there is an update which will fix the problem. My product number is T6E16UT#ABL Thanks and regards.

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RELEVANCY SCORE 72.8

MY MUTE BUTTON LIGHT IS NOT WORKING BUT THE FUNCTION IS WORKING FINE PLEASE HELP

A:MY MUTE BUTTON LIGHT IS NOT WORKING

Hi, Try the following. Download the Realtek HD Audio installer on the link below and save it to your Downloads folder. http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69611.exe When done, hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver on the following link. http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69575.exe When the Chipset reinstallation has completed, shutdown the notebook. Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this... Read more

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RELEVANCY SCORE 72.8

My W520 is running Windows 7 . The mute button used to work. It doesn't now. To my knowledge I've done nothing to effect it. windows 7 updates are all current. I need to be able to mute it when using Skpe and other conferencing software. I has always worked in the past. Any help will be greatly appreciated.Mike

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RELEVANCY SCORE 72.8

I have had my laptop for a few weeks now and the audio mute button light has stopped working: the button still mutes the sound, but the light does not work. Help me!!

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RELEVANCY SCORE 72.8

The mute button for F4 isn't working. It was fine just 2 days ago, but now it stopped working and I can't mute myself. How can I fix this?

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RELEVANCY SCORE 72.8

my mute button light not working  in HP-ay005tx model . 

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RELEVANCY SCORE 72.8

hi sisnce i have updated the window ,the light on mute button is not working,please help

A:MUTE button's light not working

Hi, Can you confirm the following. 1.  Is this your Notebook? 2.  Are you definetely running Windows 8 - the machine lists as shipping with Windows 8.1? Regards, DP-K

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RELEVANCY SCORE 72.8

Mute button light is not working please help...

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RELEVANCY SCORE 72.8

Hello, I bought a refurbished HP Notebook a couple of days ago, it originally had Windows 8.1 but I upgraded to Windows 10 when I got it, shortly after I upgraded, the Amber light on the mute button quit lighting up, the button still mutes and up mutes the computer, but I'd like to have the light working again.

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RELEVANCY SCORE 72.8

I have a sl410 with windows 7 home premium pre-installed and all multimedia keys were working fine.After some updates (lenovo driver and windows) my mute button is not working.Because I use hibernate instead of shutdown I can't precisely say what update caused this problem. An strange thing is that when I mute the sound by use sound control in system tray, mute button on laptop lights up! But pressing the button on laptop does nothing. Lenovo update program says there is no update for me. Any suggestions? 













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A:Mute button suddenly not working

Welcome to the forum!See this thread:- http://forums.lenovo.com/t5/SL-Series-ThinkPad-Laptops/win7-volume-buttons/m-p/190647#M5493Hope it helps.





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my mute button is always on, i have tried all things like to update the drivers, reinstalling them. playback i also not showing any option. i have restored my laptop also 

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RELEVANCY SCORE 72

Hi, I've updated the audio hardware driver but the mute light is still not working. I am reluctant to do a system restore because as soon as there is an update, it will over wright the drivers and the problem will re appear. Please let me know when there is an update which will fix the problem.Thanks and regards.

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RELEVANCY SCORE 71.6

I created a new user account on my PC (running Win 8.1), and the mute button on my wireless keyboard does not work on the new account. Pressing the mute button causes "Mute" or "Unmute" to appear on the screen briefly, but the sound does not mute or un-mute. The volume up and down buttons work, and if I log into my old user account the mute button still works there. It only doesn't work in the new account.
Any advice would be appreciated.

A:Keyboard mute button not working in new user account

A second reboot worked. D'oh!

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RELEVANCY SCORE 71.6

Hi there! I recently noticed that my mute button LED was not coming on. This happened after an update but even though I ran system restore it has not been fixed. Everything else seems to be working fine but the computer has become sluggish and slow. Looking forward to help solve this issue, with thanks!

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RELEVANCY SCORE 71.6

My mute button works fine, but the light indicating mute on/off stopped working.  I had updated to latest "creator" version of Windows 10 (from Windows 10) which screwed up my printer drivers.  Reverted back to the latest version of 10 that I was on (before Creator's version):  everything seems to work but the light on mute key.   I have no idea if the light stopped working due to a hardware error (coincidentally at the time I upgraded and then downgraded windows 10) or whether in the software upgrade and downgrade to current OS, a software problem has caused the mute key light to stop working.  I'm currently running Windows 10, Home, version 1607 

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RELEVANCY SCORE 70.8

The light on this button has always been dark when volume was on, and orange during mute.  This condition seems to have started with recent, unknown update.   Don't know if it is a keyboard issue or sound driver issue.  Can't find drivers for either on HP drive download site.

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RELEVANCY SCORE 70.8

Recently purchased a refurb HP Elitebook 8440p, and noticed that even though the mute button works the quick key just above the keyboard is always orange. Is there a way for me to correct this so it shows orange only when muted and green when not muted?











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A:HP Elitebook 8440p - Mute button working but stuck on orange...

Hi, Try the following. Download the IDT Audio installer found on the link below and save it to your Downloads folder. IDT HD Audio Installer. When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver found on the following link. Chipset Driver. When thie Chipset reinstallation has completes, restart the notebook and let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again before checking the function of the mute button led. Regards, DP-K

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RELEVANCY SCORE 70.8
RELEVANCY SCORE 70

Hi,
I have recently purchased Microsoft Lifechat LX6000. Just enable the sound using the help provided in the website.
I tried to hear a youtube video and wanted to mute the volume using the mute button provided in the headset and it simply does not work. How to make the mute button work or is it an issue with the headset.
Mahesh

A:Microsoft Lifechat LX6000 Mute and Call Button functionality not working

Hi,
I would suggest you check the driver for the device,  reinstall the driver as a test. Connect the Microsoft Lifechat LX6000 to another machine to check the hardware component of the device.
Some more information about Microsoft Lifechat LX6000

http://www.microsoft.com/hardware/en-us/b/lifechat-lx-6000-for-business/7XF-00001#supportYolanda Zhu
TechNet Community Support

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RELEVANCY SCORE 70

MUTE button light has stopped working post Windows 10 install. Button still works, just does not light up.I've seen older Questions and answer to this fault but for different models and Audio Drivers (Realtek HD Audio installer ).I think this model has "AMD High Definition Audio Device".Can someone please advise what downloads are required to rec tify this fault.













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A:MUTE button light stopped working post Windows 10 install

Finally got it sorted. Reloaded "IDT High Definition Audio CODEC" as per HP Forum Question & Answer below. http://h30434.www3.hp.com/t5/Notebook-Audio/No-sound-after-update-to-Windows-10/td-p/5437738 Thank you

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RELEVANCY SCORE 68.8

My mute button led light is not working but button is working what to do i tried everything but nothing works

A:my mute led is not working but button is working hp-15 ab 03...

Hi, Try the following. Download the Realtek HD Audio installer on the link below and save it to your Downloads folder. http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73189.exe When done, hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver on the following link. http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72862.exe When the Chipset reinstallation has completed, shutdown the notebook. Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this... Read more

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RELEVANCY SCORE 68.4

Hi, recently I bought a new keyboard with multimedia keys
Model : Microsoft Wireless keyboard 1000
All the keys are working fine, I also installed the latest drivers and Intellitype Pro to the correct OS i'm using.
However, when I press the mute/unmute button, the volume bar shows up, but does not actually mute. It seems like it flashed the mute symbol for half a second but it still just stay unmute. I tried using the default Microsoft sound driver and the latest Realtek sound driver but still no luck.
I also tried turning HID services on and off but still the same
BUT, I remember the mute button WORKING until a few days ago.

I don't know if it is due to the Windows Update, or something to do with my motherboard driver or something else. The roll back driver option is greyed out in Device Manager so I don't assume that is the problem..

I'm currently using:
Windows 7 Ultimate 64 bit
Microsoft Wireless Keyboard 1000
YAMAHA speakers YST-M15 (really old model)
Realtek High Definition Audio Driver 6.0.1.5859
ASUS M3A78-EM Motherboard

I'm really confused because if all the multimedia keys are working then it should not be a driver problem. If the volume up/down is working then it should not be speaker problem. It is ONLY the mute button that is not working.
Thanks in advance for any replies.
 

A:Responding to Keyboard Mute button, but does not mute?

nvm problem solved
since im using old speakers i installed AC'97 drivers and it works now
 

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RELEVANCY SCORE 67.6

Power button is not working. The power cable is plugged in and a red light is showing to show that it is charging. But when I press power button nothing happens. Was working about 2 hours ago with the power cable plugged in and charging, it just then went off. It's an 11 inch touch screen 360 hp Pavilion.

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RELEVANCY SCORE 66

unMute/mute button keeps coming on/Off.  Just started after 2 years of using the ThinkPad E4 31 and dragonVoice recognition.  So basically prior to Tuesday, May 31 I never had the icons pop on and off on the screen and now it's been challenging using Dragon is a pop on/off and turn the Dragon microphone on and off.  Any words of wisdom?  Much thanks and peace

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RELEVANCY SCORE 66

I just bought a HP 9470m Ultrabook. 3 days ago, the hard mute button (next to wifi button) still works fine. However, I just updated BIOS today. After that, the button does not work at all. It does not mute. When I press it, it just shows the volume bar. It does not even increase or decrease the volume. Any one has the same issue and can suggest solution? Thanks,

A:HP 9470m Mute button do not mute

Hello @bluesky141,  Please try to load defaults after going to BIOS, Tap F10 at the boot. Go to BIOS Page. Under MAIN Tab, click Restore defaults > Save changes and exit. See if that helps. If not reinstall drivers from the below link, restart after installing and check if that works.http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5271102&swItemId=ob_130088_1&swEnvOid=406... Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 60.8

Hi, 

My Dell Studio has just crashed and wont restart. The mute and volume up buttons are flashing and the volume down button is solidly lit. I could not find the diagnostic code when searching the internet. I could find pretty much every other diagnostic code apart from this one. 

Any advice would be most welcome. 

Thanks, 

Andy 

A:Dell Studio 1535 wont start. Blinking mute and volume up button, solid volume down button.

Hi Andy,
Welcome to Dell community!
As you have correctly pointed out, the diagnostic code that you have mentioned is not among the codes available to isolate the failure for a Studio 1535 laptop. The closest code is: blinking Mute LED and Volume up LED, and an off Volume down LED which is for USB controller initialization failure. Disconnect any external devices connected and try powering on the computer.
Reseating the memory modules too can help us. Please refer the following link for the Studio 1535 service manual for instructions: http://bit.ly/10PrLgH
If issue persists, the laptop’s motherboard has to be replaced. Refer the following link to check the computer’s warranty status: http://dell.to/10pMa86
If the computer has active warranty, please send me the service tag and registered owner’s name on the computer in a Private Message. To send me a Private Message, click my User name, and then click Start Conversation.
If the warranty on the computer has expired, you may contact our expired warranty services to purchase/replace the compatible parts. Please refer the following link that has contact details for our Expired Warranty Services: http://dell.to/14FoBtb

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RELEVANCY SCORE 60

My operating system is windows 10 Pro.
After updating the bios my built in speaker and touch-pad three button not working. Can anyone give me suggestion that how to overcome this problem. 

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RELEVANCY SCORE 59.2

As per subject heading I am unable to use any of the touch controls to change volume, mute speaker etc. I have not been able to find a way to re-establish these functions. Does anyone have the answer?Cheers











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A:HP Pavilion model DV6 touch control for volume, speaker mute...

@alwend Hi,Perform a Hard Reset:1. Disconnect all peripheral devices and remove all USB devices and media cards.2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 1 minute.3. Reconnect the AC power adapter (do not connect the battery), press the Power button and check is your problem solved or not.

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RELEVANCY SCORE 58.4

My laptop mute button stays orange/red and I can't get it to turn off, and when I try to turn up the sound from the control panel it slides back to mute. I've restarted the laptop, tried instaling everything from the assitant, and nothing has worked. Please help? Preferably in simple, easy steps.

A:mute button

 1. Insitall Quick Launch software.2. Uninstall and Install quick launch and audio software (Not Driver)3. Check if any other devices connected to the computer is reducing/changing the volume.This looks like software issue and not hardware so the drivers and application are causing the issue.

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RELEVANCY SCORE 58.4

Hello i've never really had any trouble with the f1-f12 keys before because i never reall used them but when i want to use it it only lets me mute my volume. I was wondering how I could change that in order to make both work.

A:How to use f6 instead of mute button

Press the fn key plus the F6 key.

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RELEVANCY SCORE 58

Windows 7 Pro  installed . Volume up/down buttons work . All in Device manager working. The mute button however does not work. Software or hardware ?













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A:T61 ( 766416U ) Mute button

Hello Tercr6,
 
The issue is with software, kindly install Power Manager and Hotkey features
 
Restart the system and check the Mute button should work now.
 
Best Regards,
Tanuj

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RELEVANCY SCORE 58

I'm running Windows XP professional version 02. I can't uncheck the mute button on the volume control. I tried going to the control panel and unchecking it there, but it still won't budge! I can get it to be unchecked by clicking it repeatedly, but it always manages to recheck itself. I have avg free edition and it didn't find anything. When I go to the sounds and audio device properties, I can't uncheck it there either, and next to the unmute button,the speaker picture with the no symbol on it is flickering. It's freaking out. What should I do?

A:Cannot uncheck Mute button

""I'm running Windows XP professional version 02."" ??Is there a reason why you cannot update to SP3 (I run XP Pro SP3)I must assume you have gone Accessories >> Entertainment and also checked it that way ??How long has this been a problem, and have you checked System >>Device Manager to see if there are any Yellow / Red ( ! or ? ) marks -Have you added any hardware / software recently ??Thank You -

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RELEVANCY SCORE 58

My WIFI Button Turns white when on and turns orange when off which is fine. But the mute button next to it doesn't turn orage weither on or off it's just always white. is that normal or I'm having a problem ?

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RELEVANCY SCORE 58

I have a Toshiba A300 laptop (previously ran Vista 32 bit, now running Win 7 64 bit).

The laptop has a row of media controls above the keyboard. The controls work fine, except the "mute" button, which when pressed first caused UAC to pop a permission window. When I check "yes" to allow, the speakers mute.

But I don't want UAC to always be prompting me whenever I want to mute the speakers - but I do want UAC enabled in general.

Thoughts anyone?

A:Mute button causes UAC prompt

I don't know of any way to exclude any particular function from UAC, but have you tried using a lower setting than what you are using?

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RELEVANCY SCORE 58

Hello I have an hp pavilion dv7 and the mute button has been stuck for awhile, I went on the website to download new drivers and for perhaps maybe 30 mins the mute button was unstuck however it went back to being stuck all of sudden. Help please . My pavilion is the dv7-1245ca and is running on windows 7 64-bit











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A:Mute button stuck

Hi, It's puzzling why the installer for the Audio driver failed, but try the following to see if it's any more successful. From windows Control Panel, open Device Manager and open up Sound , Video and Game Controllers.  Right click on the IDT audio device and select Properties.  Click the Driver tab and then click Update Driver.  Select to check from the internet and see if another driver is found and installed.  If it is, restart and then check the function of the Mute button. Regards, DP-K

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RELEVANCY SCORE 58

windows xp the mute button is stuck ON and no application can turn it OFF
 

A:mute button stuck ON

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RELEVANCY SCORE 58

I have a Compaq Presario 2500 Laptop running Windows xp Pro. All of the Sudden the mute button no longer works. Holding the fn button and the backspace key down doesn't mute it either.

Anybody out there have any ideas about what caused this, or a solution.

Any suggestions would be very helpfull.
Thanks
dad47

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RELEVANCY SCORE 58

I generally keep the mute button on my laptop on because I generally don't need sound. However, for a while now starting like a couple months ago, the mute button will not stay off when I turn it off. When I turn it off I'll get sound for maybe a minute or 2 and then the mute button will turn on all by itself. When I turn the mute button back off the volume is also at 0, not the level I had it at before it turned off which is what used to happen. This is extremely frustrating is there a fix?? I've tried the find and fix problems application but it comes up with nothing. My computer is also up to date.

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RELEVANCY SCORE 58

mt mute button is working but it light ni not working i use hp convertable laptop for 1 year

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RELEVANCY SCORE 58

I purchased a HP Pavilion dv6t - 7000 series laptop. I have had it for 3 weeks, and now the mute button light won't work. The mute button itself works, but not the light. How can I fix this? I run Windows 7 64-bit if that is of any use. Thanks!

A:My Mute Button Light Won't Go On

Hi Please try to download these drivers given below & check if the button works fine. HP Quick Launch Software IDT High-Definition (HD) Audio Driver

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RELEVANCY SCORE 58

Hello about last two times I shut down my
laptop I had the volume muted but then putting
it back on I turned the volume back on but
then the red light wouldn't go off indicating
that sounds are still muted. I keep hitting the
button but no it won't go off. What do I do to
turn it off ?

A:mute button's light won't go off

Susanne03 toBleeping Computer
 
Please post the laptop computer model and operating system next time. Please go to your taskbar notification area beside the clock/date area. Can you manually toggle the volume control and turning on/off?

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