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Black Screen instead of Win Logo, Safe Mode Freezes at mup.sys

Q: Black Screen instead of Win Logo, Safe Mode Freezes at mup.sys

It started when my desktop froze after a video,(no virus on my comp) so i just let it be for about an hour and it didnt budge so i decided to manually shut it down (which i never do, and i've only done this once to this computer). So when i started it back up again, it showed the BOIS screen but when it went to the xp logo loading screen, nothing was there except for a black screen. I went into that F8 Menu and tried everything, on safe mode it would just stop loading files up to Mup.sys. Ive tried to run off the Re-installation disk but it would just go to *Setup Starting Windows* and then freeze again. I've foubnd that there was a problem with the NTDLR file but i already fixed that with a boot floppy, but it really didnt do anything because i still have the black screen problem.

Im running a dell potiplex GX620 with intergrated motherboard
OS Win XP Pro (i think SP2 because i dont have the SP3 CD but not entirely sure)

Please if you can help, I want to try to repair this without formatting my hard drive because i have very important files in there.

oh yeah and i forgot to mention when i boot off the CD it gives me these options

Press F6 to install a SCSI or RAID driver

Press F2 To enter ASR (automated System Recovery)

and then it just load a bunch of files and then stops and freezes at Setup is Starting Windows

Please help, this is very very annoying and i dont want to loose my files

RELEVANCY SCORE 200
Preferred Solution: Black Screen instead of Win Logo, Safe Mode Freezes at mup.sys

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Black Screen instead of Win Logo, Safe Mode Freezes at mup.sys

So you're not able to get into the recovery console with the XP disc?

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RELEVANCY SCORE 99.6

Hi everyone,As the title suggests, I'm getting a black screen after the windows logo appears. At first, there's no cursor, but if I put the computer to sleep and turn it back on, I get a cursor when it wakes up--still a black screen though.Here are my specs:CPU: AMD Hexacore 1090TRAM: 8GB GSkills RipjawsMB: Gigabyte GA-78LMT USB3GPU: MB Integrated Radeon 3000 SeriesUnbootable HD: Seagate 2 TB Barracuda Windows 8.1Bootable HD: 7 year-old 500GB Hitachi Windows 8.1Here's how it went down: I was watching HBOGo on Chrome, then went to the Netflix Windows 8 app (don't judge my lethargic chain of events). However, Netflix immediately closed and wouldn't start. I figured it was something with the graphics, so I restarted my computer. After the restart, for some reason, it ran Chkdsk on my other HD. After running that, it went through my normal startup and blacked out after the logo. I ran a bootlog and found that dxgkrnl.sys loads once, then attempts to load another 4 times and fails each time. Other than that, everything loads correctly. Then I deleted some AMD stuff (perhaps stupidly) and I get more errors in the bootlog, from AMD stuff. I'd like to just clear all the AMD stuff and just have the bare Windows drivers load.Here's what I've tried:1) I've tried startup repair, which attempts some fixes, but fails.2) I tried to enter Safe-mode and low graphics mode, the computer simply launches into "Automatic Startup Repair" and fails after the "Diagnosing PC" dialogue.3) Reset my BIOS... Read more

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RELEVANCY SCORE 98.8

Hi,

I'm having an issue with my laptop whereas it wont start up as normal and always freezes at the logo screen where the litte blue bar moves across the screen near the bottom. The laptop will start in Safe Mode but I don't have a clue what's causing this issue or how I can solve it.

Any help or advice would be greatly appreciated.

Laptop - Novatech Revo 440 CEL M Notebook.
 

A:Windows XP freezes at logo screen but will start in Safe Mode! Help!

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RELEVANCY SCORE 98.4

Hey everyone!
Sorry if I'm posting in the wrong place - not sure what exactly is wrong!
So my computer was working - I was playing a game when the system just froze up. I manually restarted and once I got to the Windows XP logo screen (where the blue dots go running across in that little bar underneath), the computer just stayed on that screen no matter how long I waited. I've restarted several times and still keep getting stuck on that screen.
I tried going into safe mode to see if I could maybe do a system restore or just look to see if I could figure out what's wrong, but all I get is a black screen with "safe mode" in all four corners of the screen and my mouse cursor. Same thing when I try to go into VGA mode.
I'm wondering if my video card died? The computer runs fine if I'm just doing normal things like watching a movie or just surfing the Internet. However, I'll play a game and often times it'll do the freeze-up thing and I'll have to restart. But every time that has happened, the computer started back up normally - until now. Any help would be appreciated. Thanks so much!

A:Hanging at Windows XP Logo Screen - Black Safe Mode

Do a WinXP Repair install. It repairs critical files and does not erase personal data. Go here ... http://michaelstevenstech.com/XPrepairinstall.htm .

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RELEVANCY SCORE 91.2

Hi, A friend of mine has ased me to look at her computer as it reboots and freezes at the black safe mode screen, if she leaves it turned off for about 10mins it will start back up with no problems, it does not sem to be over heating as this can happen withing a minute of booting up.
I have noticed that the dvd from light seems to stay on for quite a while when it boots up but then goes out.

Any ideas thx.
 

A:Computer reboots but freezes at the black safe mode screen

you say it freezes at the safe mode screen, is it automatically going to that screen or are you pressing F8 as it boots to get there?? if it is automatically going to that screen, have you tried selecting "last known good configuration"? or can you not even choose which selection to boot with?
 

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RELEVANCY SCORE 90.4

Hi there, I am using Windows 8 on Dell Inspiron N5110 15R laptop. I had to upgrade my BIOS so as to install and use the most recent operating system, Windows 8. I was Windows 7 user and had to clean install Windows 8. In Windows 7, I was very much familiar with safe mode, but today, when I booted Windows 8 into safe mode (Using PC Settings, Advanced Startup etc.), and I selected "Safe Mode With Networking" on restart, and then a blue Windows logo appears with waiting dots circling, and after that the screen is just black, and even after waiting for quite some time, it is still there, as it "freezed". If you guys know the solution and can help me solve this issue, I'll be very much grateful. Thank you for your time reading this. I look forward to your opinions and suggestions. Thanks.

A:Dell Inspiron N5110 15R freezes on Safe Mode(Black Screen)

When you say clean install, I hope you deleted all partitions as part of your installation; yes? Anyway, a screenshot of your partition structure might provide additional information that could be useful in evaluating you current situation:

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RELEVANCY SCORE 84

Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

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RELEVANCY SCORE 84

Hello my fellow techies!!

I have spent the last few days working on my friends Sony Vaio PCG-7184L(which by the way is not listed anywhere on sony's website). It runs windows 7 64bit and it freezes immediately after the Windows logo starts it's animation and there's about an inch of the top of the screen that is filled with weird colored lines. So I told him sure, I'll fix it, it's probably just a virus and should be fairly simple. I will list in sequence what I have done so far to diagnose/fix the issue. One more thing, it started doing this freeze up thing the same day he got it back from the Geek Squad at Best Buy, who were doing a simple update and cleaning from what my friend told me. OK, here's what I did...

1. Tried booting into safemode, froze, on hal.dll, with same colored lines at top of screen
2. Tried booting into ERD Commander 2k8 and froze at the same spot.
3. Booted into Linux live CD and scanned for viruses with avast, there were none.
-This is when I looked at his hard drive capacity and realized that only windows was installed, Best Buy must have wiped everything and not told him.
-OK, no viruses, so I'll run hardware checks
5. Found a place to d/l the windows 7 64bit repair disk and ran it only to have it tell me that it can't automatically fix the problem, followed by a report as to which tests were successful and which were not.
4. Booted into Hiren's Boot CD and ran every hardware tester available ... Read more

A:VAIO PCG-7184L, freezing at Win7 logo, safe mode freezes on hal.dll

So I just ran the windows repair disc again and this is the Startup Repair problem details:

Problem Signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 886
Problem Signature 05: ExternalMedia
Problem Signature 06: 1
Problem Signature 07: FailureDuringSetup
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033


This is the Diagnosis and Repair details, I have to type all this up by hand so I excluded everything that was successfully tested:

Number of repair attempts: 1

Session Details
-------------------------------------
System Disk = \Device\Harddisk0
Windows Directory = D:\Windows
AutoChk Run = 0
Number of root causes = 1

Root cause found:
----------------------------------------
Failure while setup is in progress.

----------------------------------------
----------------------------------------

These are the tests that were successful all with an error code of 0x0:
Check for Updates
System disk test
Disk failure diagnosis
Disk metadata test
Target OS test
Volume content check
Boot manager diagnosis
System boot log diagnosis
Event log diagnosis
Internal state check
Boot status test
Setup state check

 

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RELEVANCY SCORE 81.2

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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RELEVANCY SCORE 81.2

Hi,

I have been trying to repair my XP installation with an XP CD. Once the repair completed and restarted the computer, it now hangs at the XP logo screen. The blue boxes scroll across the loading bar, and occasionally slow to a halt. After about 15-20 minutes, a blue screen with a small windows logo in the upper left corner tells me that windows setup is restarting. This hangs for about 10 minutes, then goes to a black screen.

When I try to run Safe Mode, I get a message that "Windows setup cannot run in safe mode", and must restart.

I would appreciate very much if anyone can help me through this problem.

Thank you very much,
-Kenny

A:Hangs at xp logo screen, can't run safe mode

A "repair install" only works about 1/2 the time. Better to back up your data, zero wipe and reinstall.

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RELEVANCY SCORE 80.4

Blue Screen - Hangs On Xp Logo Screen - No Safe Mode

Hello There, I Would Really Appreciate Any Help.

As Above, I Am Pretty Sure This Has Happened To Other People.

I Installed A New Programme Which Was Downloaded From Bit Torrent(i Am Thinking Now That It Must've Contained A Virus).

Blue Screen - Memory Dump
Rebooted And Now It Just Hangs On Windows Xp Logo Screen.

Tried To Boot Using Safe Mode But No Joy.

Also Tried To Use The Restore Disks And The Xp Disk Itself But It Would Not Boot From Those.

What Do I Do Now? I Dont Want To Format The Drive And Loose All My Files.
 

A:Blue Screen - Hangs On Xp Logo Screen - No Safe Mode

If it was unable to boot from the restore disk or XP disk, that indicates that the BIOS Boot Optios are not set to allow it to boot from the CD before the Hard Drive.

Enter the Bios at boot-up time and correct this.
 

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RELEVANCY SCORE 80.4

Strangely, my computer booted just fine last night. My sister checked her Hotmail, and chatted on MSN for a short while. I turned it on this afternoon and it hangs at the Windows XP logo screen. The blue bar in the loading box is still moving, but windows never gets any further. Safe mode works OK. AVG scan shows no infection. I restored my Master Boot Record just in case, but it still won't boot.

I have service pack 2.

Any help would be much appreciated. Thank you.
 

A:Win XP freeze at logo screen, safe mode works.

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RELEVANCY SCORE 80

Basics: Dell Dimension 2350 desktop with 1G RAM running on XP (home edition?). USB mouse, keyboard & printer connections. Wired 10/100 Ethernet connection. Printer is an HP DeskJet D2660.

What happened: I'm fairly certain this reflects the order of the actions I took and the resulting problems but it's been a long few days.
There was an intermittent problem with the printer (ie it was flashing lights and printed items would sit in queue but never actually print). The computer was also running VERY slow. I used the update feature in the HP software but it didn't resolve the problem. I then used the Device Manager to look for better drivers without success so I deleted the printer (from the printer window) with the thought reinstalling would fix the issue however the PC locked up during the delete process (due to the delete?). Soft restart wouldn't work so I hard booted the system.

When I restarted the system I got a blue screen in the boot process with a ialmrnt5 file issue which I researched and learned is a video problem. After several re-attempts to start the PC in normal mode I booted to safe mode and used the restore feature going back to the last date in which system was working. When I restarted the computer I got the same message so I restarted it to safe mode and disabled the video driver hoping on restart it would find and fix the issue. The computer then started to normal mode but in what looked like VGA (?), ie big granular charact... Read more

A:Screen goes black after the Windows logo in normal & safe modes

is the video card on board or a separate card also what are the specs of the card.

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RELEVANCY SCORE 79.6

Hello,
I own a E6420 which I intended to rejuvenate a bit, by replacing the HDD by a SSD.
I replaced the HDD by the SSD but the SSD was not recognised by the bios. Hence I entered the BIOS and tried to change the SATA setting from RAID to ATA.
Oops. Very. Wrong. Move.
The laptop hasn't booted ever since. The dell logo shows, but when the progress bar is complete I only get a black screen. If I try to press F2 or F12, the upper right message shows (entering setup...) but the freeze happens anyway, usually with the upper part of the screen being black and the lower part still showing the remains of the dell logo.
What have I tried? Many boot tries:
- with the old HDD
- without any hard disk at all
- without any disk (no HD, no optical)
- with or without the battery...
- with a bootable Windows install DVD in the optical drive
- with a bootable USB diag stick made with https://www.dell.com/support/article/us/en/04/SLN143196/EN
All this with no avail.
I've also tried to clear the BIOS settings (going back to factory settings seems a good idea) by unplugging the cell coin battery. (and yes I did it by the book, with the power button down during many seconds sequence). After re-plugging the cell coin battery, the boot sequence is longer before the logo appearance (and funny enough, just plugging back the laptop starts it), but the end of the story remains the same. Pressing F12 gets to half logo freeze. Period.
Spent some time browsing this forum and others. I seem to have ... Read more

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RELEVANCY SCORE 79.6

I just drivewashed my s-ata wd harddrive 3 passes,and got to installing the controllers to the harddrive s-ata which was fasttrak100 lite windows xp driver and the promist fasttrak etc.. controller,it goes on to say install windows xp professional when i have the disk already in there...the whole windows installation reaches partitioning the hard drive,then it asks one more time for the hard drive controller driver off the floppy,so i insert that it installs more....then it says "computer will now restart,take floppy out"...but when the computer restarts this time,it goes into the normal windows loading black screen with the blue dots moving left to right at the bottom center,then suddenly it just freezes..ive tried reinstalling windows but i have no clue whats going on.
 

A:Windows XP Freezes at black logo loading screen!:(

What mobo are you using?
 

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RELEVANCY SCORE 79.2

Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day
John

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RELEVANCY SCORE 78.4

my dell dimensions 2100 with xp home is hanging at the windows logo screen. I can start it in safe mode, but am at a loss on what to do once there. Please help asap.
Thank you,
Wendylu
 

A:xp wont go past windows logo screen but will start in safe mode

Turn off computer.

Turn back on - as soon as you've pressed the power button - tap F8

This will present you with a number of boot options. Select

"Last known good configuration" this and see if it works.
 

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RELEVANCY SCORE 78.4

My computer was working fine until this morning. I haven't recently installed any new hardware or software. It boots up normally except about 5 seconds into the Windows XP logo splash screen I get a Blue Screen of Death with a message that says a bunch of general stuff about whether or not this is the first time this has happened etc and gives me the error Stop: 0x0000007F (0x00000000 0x00000000 0x00000000 0x00000000). Then it automatically reboots and eventually does the same thing again.

I've gone into advanced windows options with F8 during boot up and tried going into every different kind of Safe Mode. When I try going through safe mode I get through a bunch of files then it asks me to hit ESC if I want to skip loading SPTD.SYS, regardless of whether I do or not it reboots a few seconds after.

The worst part of this is that when I try booting from my Windows XP CD it initially goes into the Windows XP CD Boot Up Screen and begins loading all the various drivers and such at the bottom of the screen and asking my to hit F6 if I want to load seperate RAID drivers or whatever finally it gets through all the files and says at the bottom and then says "Starting Windows" and after a bit it gives me the same blue screen of death.

So I can't even use the Windows XP CD to just reinstall windows on my HD.

Anyone have any ideas on this?

A:Re: Blue Screen of Death on WinXP logo & CD Boot up. No Safe mode either

Sure you dont have a virus? Sounds like it to me, or a bad harddrive.
Are or were you running any antivirus/malware software, and was it
up to date?...

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RELEVANCY SCORE 78.4

My computer was working fine until this morning. I haven't recently installed any new hardware or software. It boots up normally except about 5 seconds into the Windows XP logo splash screen I get a Blue Screen of Death with a message that says a bunch of general stuff about whether or not this is the first time this has happened etc and gives me the error Stop: 0x0000007F (0x00000000 0x00000000 0x00000000 0x00000000). Then it automatically reboots and eventually does the same thing again.

I've gone into advanced windows options with F8 during boot up and tried going into every different kind of Safe Mode. When I try going through safe mode I get through a bunch of files then it asks me to hit ESC if I want to skip loading SPTD.SYS, regardless of whether I do or not it reboots a few seconds after.

The worst part of this is that when I try booting from my Windows XP CD it initially goes into the Windows XP CD Boot Up Screen and begins loading all the various drivers and such at the bottom of the screen and asking my to hit F6 if I want to load seperate RAID drivers or whatever finally it gets through all the files and says at the bottom and then says "Starting Windows" and after a bit it gives me the same blue screen of death.

So I can't even use the Windows XP CD to just reinstall windows on my HD.

Anyone have any ideas on this?
 

A:Blue Screen of Death on WinXP logo & CD Boot up. No Safe mode either

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RELEVANCY SCORE 77.2

Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

A:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

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RELEVANCY SCORE 77.2

Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
 
Running Windows 7 64
 
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 
 
 

A:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

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RELEVANCY SCORE 77.2

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
 
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

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RELEVANCY SCORE 77.2

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.

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RELEVANCY SCORE 76.8

Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

A:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

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RELEVANCY SCORE 76.8

Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

A:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,

 

You?re having a problem with the computer going to a black screen.

 

First test the hardware.


Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.
 

If this is windows 7 and the startup test pass.


Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.
 

This will take the system back to when everything was working correctly.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

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RELEVANCY SCORE 76.8

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
 
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
 
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
 
But it stlil boots to a black screen 
 
What do I do now??????

A:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
 
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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RELEVANCY SCORE 76.4

I have a gateway computer that is about 3 years old. It has a ati radeon 3200 gfx card and came with 4 gigs RAM. Recently I purchased 2x2gb G Skill DDR2 ram upgrade in hopes of more efficient gaming [gfx card is OK for 8gb ram max]. After installing the new ram [about a month ago] the computer was running fine. The new ram created a button on my toolbar called AMD Catalyst, and right-click gave identical options for each ram card, one was a list of what looked like screen settings. I know it were running on 600x800, and last night my troublesome youngest son was using my computer and says he clicked a different option by accident, making the screen freeze momentarily then go black.

I've tried:
restarting my computer
removing the 2 G Skill ram cards
under msconfig in safe mode, disabling AMD Catalyst, for it seems to be the root of the problem.

But every time i restart my computer and try booting in normal mode, I get the typical Welcome ring from the speakers accompanied by a black screen. The screen is a 36" Vizio flatscreen tv with VGA hook up, been using for a computer screen for over a year now.

Any ideas? Thanks in advance!

A:Black screen normal mode, safe mode OK

If you can go back to good times with system restore, you will be fine.
System Restore - How to
Put all cards back, etc. before the restore.

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RELEVANCY SCORE 76

Hi, I have this 4 year old Lenovo Y560(config below)

The discrete graphic card has probably fried a long time ago, so last year when I did a clean install of Windows, I had to disable ATI Card permanently in the device manager using safe mode and used the Intel integrated card. A few days ago, I booted up windows only to encounter, "A disk read error has occurred, press ctrl+alt+del to restart" . I tried to boot up using WIN 7 install disc, but soon after the Starting Windows logo , the screen turns black and I am left with a cursor in a black screen. I tried to boot into Safe Mode but still I encountered a black screen with just the cursor .

I booted with Ubuntu live usb and was able to access all my partition and did back up and even formatted the Windows Partition. I tried to boot using a WinPe and faced the Black screen with a cursor again. I even reset BIOS to default, changed Graphics Adapter from "Discrete' to "Switchable' and vice-versa, but no effect at all. When I boot up using Ubuntu and ran lspci | grep VGA I can see both cards listed. I even tried to boot up using Windows 10 preview disk, still I get a black screen after the Windows loading screen.


I can't afford to buy any laptop presently since I am currently at college, so using Ubuntu for now. Is ther any way to install Windows 7 again? Is it possible to get the ATI Card working properly- reballing, reflow?
Any way to permanently disable the ATI card and get w... Read more

A:Black Screen During WIN 7 POST , Black Screen Even In Safe Mode

What other graphics adapter choices are available in BIOS setup? If you choose Switchable is there software on the Lenovo site for your model that's needed? Are you using the Display adapter software from there?

Have you tested your HD with the maker's HD Diagnostic extended CD scan, followed by a full Disk Check on a single disk partition you create?

Then work through the steps for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums including trying an alternate install method (disk><flash stick) with new media. These steps overcome almost all install failures, so you'll be reasonably sure the problem is hardware or BIOS settings if nothing works. But don't skip any steps.

Try Clean Install Windows 10 Technical Preview to see if there's any difference with a more modern OS install. It's already a very polished OS and worth testing this.

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RELEVANCY SCORE 74.4

Hey all, here is my problem.

I have clean installed my OS 3 weeks ago on new SSD, and it is working alright (I will be posting about few issues I have in appropriate forums later though). Only 1 warning in system event log for Paragon Backup and Recovery (when booting up) and 1 warning in application log for zonealarm leaking 2 registry keys (when restarting or shutting down). According to ZA, this is by design and not a problem.

However if I boot into safe mode I get the black screen with safe mode text in four corners. CTRL+ALT+DEL does work and I can open some applications from Task Manager. Yet explorer.exe is already running and wont matter if I open another instance of it.

Things I already tried:
- Logging off and logging back in (suggested by someone, which worked once 2 weeks ago when I first tried it). Now black screen regardless.
- Creating a new user account (was a normal user not admin) and logging with that. Black screen again.
- Ran sfc /scannow and nothing is wrong.

Waiting for any suggestions, thanks in advance.

A:Black Screen only in Safe Mode

Compare the install you did with the perfect install compiled in Clean Reinstall Windows 7 based on everything that's worked best in tens of thousands of installs we've helped with here, and used by over 1.4 million consumers without a single complaint or return here with problems by those who stick with the tools and methods given.

Otherwise work through the Troubleshooting Steps for Windows 7 starting with Clean Boot, replacing bloatware with recommended free lightweight AV and using Windows Firewall to compare, all checks given for infection, SFC to check for system file damage, resolve repeat errors, and all other steps which go over your install so thoroughly it almost always finds the problem at issue.

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RELEVANCY SCORE 74.4

I have an emachines computer and the screen recently has gone black, it works in safe mode just fine with no problems. Can anyone help me figure out why this is happening? Thanks.
 

A:screen goes black unless in safe mode.

Something has likely gone wrong with your display drivers. Try re-installing them in safe mode either from the website of your computer manufacturer or the disks that came with your computer.
 

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RELEVANCY SCORE 74.4

Hi,

in msconfig I made the pc to boost in safe mode every time. But when i boost my pc, the monitor is completely black all the time. I hear the fan start running, but the monitor is black from the start. No motherboard logos, no bios, nothing.

I think it might be a problem with safe mode communicating with my monitor or graphics card. My friend suggested my motherboard somehow fried.

Appreciate any help, thanks!

p.s. I'm running on Windows 7, Nvidia GTX970 (or similar)
 

A:Black screen in safe mode

Hi and welcome to TSG.

Can you provide more information about the PC itself .. make and model for example?
If it is a self / customer build, what is the make and model of the motherboard, CPU, ram, graphics card, hard drives, power supply etc?

I assume everything was working OK until you made the change to the config file?

If you are not getting any display, not even seeing any boot / BIOS info then I would suspect a hardware issue as no drivers are loaded until Windows loads.
 

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RELEVANCY SCORE 74.4

My old secondary machine is starting to show early signs of death.

It had restarted itself sometime during the night, and in the morning I've found it showing a black screen with only the windows cursor showing (WinXP pro. SP2 was applied).

I've restarted it and got the same result. Windows looks like it is loading fine, and everything goes smoothly until we get to the log in prompt. It just doesn't appear.

I've tried restarting it in safe mode to analyze the problem, but I can't. It restarts itself while loading the files.

I've tried last good known configuration, and failed. Got as far as I did with normal configuration, only instead of waiting for a non appearing box, I got an error message saying some files are missing, and an auto restart.

I'm really lost. Any helpful pointers would be appreciated.
 

A:Black Screen, no safe mode

What is the make of hard drive you have?
 

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RELEVANCY SCORE 74.4

I am troubleshooting a problem long distance (I'm in the US, the laptop is in the Philippines). This problem just began after a normal shut down and restart a couple hours later.

The computer, on start up, goes past the splash page but then goes to a black screen with just the cursor. When I have them press f8 in order to get into safe mode the advance options page appears and worked once (I had them do a scan disk and repair) but now the cursor disappears and the arrows won't move the highlight bar so it won't go into Safe Mode. They do not have the installation discs.

So, Windows won't start and Safe Mode can't be accessed and there are no start up discs. Another laptop with Windows is available. Can that laptop create a repair disc that will work? Can Windows be reloaded that way, if necessary?

A:Black Screen/No Safe Mode

Welcome
I would give this a try and hope for the best

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came wit... Read more

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RELEVANCY SCORE 74.4

---------------------------------------------------------------
Windows XP Pro SP2
ASUS M2N-SLI Deluxe
AMD Athlon 64 X2 5200+ 2.6 ghz / 2Gb Ram at 800hz
ATI Radeon HD 2600 Pro 512Mb
---------------------------------------------------------------
Hi there,

I cannot boot into safe mode at all,
It will load all the drivers past Mup.sys, next one is D347.sys and Jgogo.sys, after that it wont even load the login screen or the "Safe mode" writing on the corners. I have tried other 2 safe modes as well, and nothing. I have all updated drivers for my M/B and GPU, etc. I also have done spy-ware & anti virus checks and nothing found. I have checked lots of forums and nothing found helps.. I have tried disabling some ports, i.e raid, scsi, on board LAN as I dont use them at all. Still refuses to load... I'm so desperate to find out what it could be. The hard drive thats got the OS is a SATA drive so I cannot plug it in to my other PC as it uses IDE.

Have tried pretty much everything except reformat and repair. And I do not want to format that's for sure, as I have so many updates, and need to install SP2 again and don't have time for it. I have ghost backups, but no point because same problem still exists with those images aswell! And I don't use system restore. ONLY thing recently added is some critical updates.. But don't see why this would cause it not to load.

If any extra info is needed please let me know, I have attached ntbtlog.txt if it ... Read more

A:Safe mode black screen ):-S

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RELEVANCY SCORE 74.4

Ok, deep breath, start from beginning - doing this on wife's laptop as my desktop is messed up. It is running Vista Home Premium. I have Microsoft Security Essentials (MSE) as my only protection.
Yesterday I was researching the possible value of some comic books and obviously hit a bad site. I will do my best to write here all the exact messages I've received since then, but there are many and I was only able to jot down a few, so if you need more specifics on a particular error message let me know and I'll try my best. First, MSE popped up - "MSE detected 1 potential threat and suspended it. Click 'clean computer' to remove this threat." I did so. I shut down for several hours, came back to work on some things. On start-up got "Failed to connect to windows service" (again, there may have been more to this message I couldn't jot down??) About 2 hours later - "Host process for windows services stopped working and was closed. A problem caused..." At this point I decided a problem existed and did some basics - disk cleanup, MSE scan & Malwarebytes scan. MWB found 29 issues (!) The trojan word popped up in there a few times...so I cleaned that. Did another scan with both. Nothing found. Started my puter this morning - "Security Advisor has found suspicious activiy on you PC" MSE found another threat, which I cleaned. I did a little work (on ebay, etc) and got MSE detected 1 potential threat...." again... Read more

A:Now at black screen in safe mode

any ideas?

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RELEVANCY SCORE 74.4

Hey

Just swapped out a Radeon 7000 for a GeForce tx 5200. Mid way through the auto detect hardware, the screen went black. Now it is always black unless I start in safe mode, in which case it is fine.

I have tried installing new drivers. Still black iscreen in normal xp and working correctly in safe mode.

Any ideas?
 

A:xp black screen unless in safe mode

When Windows will start in Safe Mode only, it's almost always because of a device or driver issue/compatibility. For some reason your system does not seem to like GeForce graphics hardware so you'll have to put the Radeon back. If you want to upgrade, in view of your problem it would be wise to stick with Radeon cards.
 

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RELEVANCY SCORE 74.4

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT http://www.evga.com/articles/378.asp

I also upgraded my PSU to an Enermax Pro 82+ 525w. http://www.directron.com/epr525awt.html

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA http://h10025.www1.hp.com/ewfrf/wc/d...name=c00748726

I mainly use my computer for gaming, after my first video card died i was sent a beefier card http://reviews.cnet.com/graphics-car...?tag=mncol;lst after that my PC was no longer under warranty so I had to buy my next cards my self.


My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

A:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

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RELEVANCY SCORE 74.4

Hello. I am trying to fix an HP G62-367DX Notebook PC.
Operating sys: Win 7, 64bit, AMD Turion(tm) 530II Dual-Core Processor, 4GB, 2.50GHz. I had this laptop since December of 2010 and on June of 2013 is when I used my notebook PC and was initially of no use. I have been working on my laptop on and off since. I am not afraid to open the sucker up and get this thing up and running.

The problem started out with what most ppl call it, the "blue screen of death". Like most ppl, I did ignore the blue screen and did a restart which brought me to the normal Windows screen and then it would start back up just fine. I found this in Device Manager's (Hidden Files):
Non-Plug and Play Drivers
-! ehdrv
-! epfwwfp
-! Security Processor Loader Driver
I am not sure if it has anything to do with what it was the blue screen situation, but I tried searching on the net on what it all meant and to see if I was able to fix it, but before I was able to do something about it, the blue screen kept popping up and it was getting worse.

The problem progressed to where on Windows startup it would just stop there, blue screen would pop up and of course I had to restart it and do an F8 key press for Safe Mode. I had to work on Safe Mode for a good couple of weeks before I can figure out the problem/s. I believe I had went into the system and found out it had something to do with some kind of error... *sigh* I did write it down, but that was like a month ago and I am unable to locate my ... Read more

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RELEVANCY SCORE 74.4

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...

Ideas?

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RELEVANCY SCORE 74

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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RELEVANCY SCORE 74

I received the following error message when I attempted to restart my computer:

C0000218 Unknown Hard Error

When I restarted after the blue screen it went into a check disk but would not finish the scan.

I have tried to start the computer in safe mode with internet connection and after a few minutes the screen goes black. I've tried to start it using last known configuration and the screen goes black. Everything I try ~ the screen goes black.

Help!!!!
 

A:Blue screen & now won't start in safe mode, screen goes black

I'm writing from my husband's laptop because my desktop is completely dead.

We were out of town for several days and when we returned my desktop was running very slow so I attempted to restart it. It locked up, I pressed/held the power button and when it restarted it attempted to run a disk check. The disk check locked up and I had to press/hold the power button again. When it restarted I got a blue screen ~ stop: C0000218 unknown hard error.

Sometimes when I attempt to restart it I get: checking file system on C:
file system = NTFS

When I attempt to restart it in safe mode, safe mode with networking or starting in last known good configuration I get . . .

multi(0)disk(0)rdisk(0)partition(2)\windows\appPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\ . . . (various items)

Now it won't start, not even in safe mode. Everything I try ~ I just get a black screen.

** I just tried to restart AGAIN and it ran disk scan, said it had completed disk scan and would restart, the screen went black when it attempted to restart and the screen is still black and it won't restart.

What can I do to get my computer back?

Any help will be greatly appreciated!
 

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RELEVANCY SCORE 74

Hello,
After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

A:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

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RELEVANCY SCORE 73.6

Hiya all! I have big problems here. First of all, Im trying to troubleshoot a toshiba m45-s169 laptop with windows xp sp2 home in it. The problem was that the screen wouldnt come up until I logged in (you could see a dim image while booting up and an external screen works, so I guess is not the video card nor the inverter since I tried a new one)... so I changed the adapter settings to "auto" and after that I get a blank screen with the backlight on right after windows loading (I can hear the sound when the desktop is fully loaded though). So I try to boot under safe mode but it freezes halfway, still in text mode. I have tried all the options under F8 and none works except Last known good config and normal boot, but I cant see anything. Can anyone help me? Thanks
UPDATE: I took the hd apart and ran a chkdsk from another laptop. It found no errors.
 

A:Blank screen, safe mode freezes

any thoughts?
 

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RELEVANCY SCORE 73.6

Hi, my HP desktop pc keeps freezing up. If I start in safe mode it doesn't happen. It usually happens a couple minutes after startup. At first it would only occur when browsing the internet, but now does it on the desktop as well. The cursor will stop moving and the mouse and keyboard become unresponsive.
 
I've run scans with MBAM and MSE. I've also tried a clean boot and the problem still occurs every time. I'm not sure what the next step is. Thanks

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RELEVANCY SCORE 73.6

Hello,

I have a Windows XP Pro Safe Mode problem. I have a Dell Dimension 8400 Desktop (nearly three months old).

First let me say I religiously keep my antivirus up to date. I have Spybot Search & Destroy, Ad-Aware SE, Spy Sweeper, PestPatrol, Microsoft AntiSpyware and I use HijackThis. I only use one of the Spyware programs for active protection. I can account for all of my running processes and startup entries including those starting from the Registry.

I scan my system (Spyware and viruses) after turning off system restore then I booted into safe mode (that was my routine before this problem). I keep my web surfing to a minimum. I use my banks site, news sites etc. This problem only recently happened. I have no problems booting up into Windows and every thing runs great. I never have had a virus or been hit with spy ware etc because of that routine.

The problem only when try to boot into Safe Mode. I press F8 then select Safe Mode. It runs the process of booting into Safe Mode all the way to the Welcome screen where it displays the picture for my Administrator Account and my personal Account (also an Administrator Account).

My mouse works fine, it moves freely around the screen to mouse over what ever account I choose to log into but when I click the picture and the password box comes up for me to type into my system freezes right there. The password box has that blinking line like its ready for me to type in my password but when I type none of my key strokes wo... Read more

A:WIN XP freezes at Safe Mode Logon Screen?

Hello once more,

I have an update on my Safe Mode freezing problem. I was able finale able to boot into Safe Mode. Even though successful how it did it it still raises a question. I will explain below.

If you read my original post at the top of this thread you will remember the point it froze at was as soon as I clicked my cursor on my Admin account picture at the welcome screen. The password box popped up and my cursor wouldn’t move and when I tried to type none of my key strokes came up (PS2 mouse & keyboard).

Well after I unplugged the PC and plugged it back in to get out of the big freeze like usual I though about were it froze at each time, after I clicked and the password box popped up and decide to try some thing.

I went to User Accounts and got rid of requiring a password at logon. Then I booted to safe mode and at the welcome screen simply clicked on the picture to logon and instead of freezing it worked.

Why would not requiring at password at logon solve the freezing up in Safe Mode?

I don’t really need as password on either account as it is just my wife and I who use it but if at some point we do want or need to put logon passwords on the accounts we won’t be able to get into Safe Mode like before.

Can any one shed some light on this new twist?

Thanks
 

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RELEVANCY SCORE 73.6

Okay, I've had my computer for two years, and over the years there have been minor problems, but nothing I couldn't work out how to fix within a couple of days, but for the past month or so my computer kept randomly shutting itself down, then a few days ago it when I tried to log in in normal mode the screen went black before the log in screen came up, although the noise to log in still came, and everything else seemed to be working fine. there's nothing wrong with the monitor or the connection, as in safe mode everything works fine, it makes one long beep, then two short beeps when i first turn it on, which I believe means it is a video adapter problem? I have tried replacing the ram, and nothing changed, I tried clearing out the dust, nothing changed, I tried running a virus scan all clear, I tried re setting the whole computer, and still no luck, so please, please help me? I have no idea what else to do????

A:Black Screen - Fine in Safe Mode

Please check the website of your bios provider to check the beep codes. If it is the display adapter, you may need to replace it.

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