Over 1 million tech questions and answers.

Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

Q: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

We purchased a new X1 Carbon 6th Gen with the new Thunderbolt 3 Dock Win 10 1803 and have had all kinds of problems. Bad enough to consider other brand alternatives. All Lenovo drivers are current, we updated the firmware and drivers for the dock. With that we still have the following problems and dont know how to resolve them1. The network connectivity from the dock to laptop with USB-C loses connectivity on occasion. Also when the user shuts off the laptop, comes back and turns the laptop on, no network connectivity is re-established. The only way to fix this is to unplug the USB-C cable and plug it back in. Sometimes that will lock up windows and we have to do a hard shut down and start of the laptop. 2. Running the display out from the dock is not always reliable. The monitor will turn off randomly. To bypass this issue we have to just plug the monitor directly into the laptop. 4. Occasional random bluescreens with a stop code DRIVER_VERIFIER_DMA_VIOLATION. This error is related to bad drivers.Are we missing something. Is there anything we have to set in the BIOS to resolve these problems? I've been reading up on this dock and a lot of people are having problems with this dock and carbon 6th gen laptops

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Thinkpad X1 Carbon Gen6 and issues with Thunderbolt 3 dock

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 111.6

Hi!I just got a new "X1 Carbon 5th Gen - Kabylake (Type 20HR, 20HQ)" and a "X1 Carbon Thunderbolt 3 Dock". I have an external screen connected to the dock and it works fine (VGA connection). I also have an other monitor with display (DP) connection that I want to use. But my computer can't find the other monitor, only the one with VGA connection. Is there any easy ways to fix this problem?Best regards

A:ThinkPad X1 Carbon 5th gen can't connect 2 external monitors in X1 Carbon Thunderbolt 3 Dock

[Posted moved and topic edited for discoverability.  AG]

Read other 1 answers
RELEVANCY SCORE 108.8

Apologies if something similar has been posted, I just can't find the answer. We have a 5th Generation Thinkpad X1 Carbon connected to a Thinkpad Thunderbolt 3 dock. At the moment the display is mirrored using a VGA cable to connect to the dock. What we would like instead is to connect the dock to 2 external monitors with separate content on each monitor and the laptop display blank. I just can't figure out if this is possible, what might be needed, and how! Any help greatly appreciated.

Read other answers
RELEVANCY SCORE 107.2

I have a bug that is fairly repeatable where when my laptop goes to sleep, the USB ports on the Thunderbolt 3 dock are not active when I wake the computer up. I can unplug the TB3 cable and plug it back in to regain access to the ports. Where can I report this issue?

Read other answers
RELEVANCY SCORE 106.4

I have the Thunderbolt 3 Dock and it is charging up the laptop no issues. The issue is the network part. I have a network cable in the dock, but I am not getting network connectivity on the laptop.

Read other answers
RELEVANCY SCORE 105.2

Sorry for the bit of a wall of text, I'm trying to be as detailed as I can. I've been pulling my hair out a bit on this one, and I've tried steps found in at least half a dozen threads that I read through on here, but to no avail. I wanted to make a separate thread because my issue seems to be happening before most of everyone else's. I've tried: installing drivers in a specific order, not plugging the dock in until everything is setup, forcing a PD reset (hold power 8 seconds), updating bios to latest and trying all the Thunderbolt security/compatibility/passthrough settings, etc.  Specifics: An end-user has a 6th gen X1 Carbon and purchased this dock: https://www.lenovo.com/us/en/accessories-and-monitors/docking/universal-cable-docks-thunderbolt/Thun... Which specifically says it's compatible, and I've used the dock finder utility to verify the compatibility. I'm running Windows 10 1809 and have triple checked driver versions and BIOS settings. The driver shows up correctly in Device Manager and the Thunderbolt software runs properly. I've disabled my antivirus in case something was interfering.  Problem: However, no matter what I try, when I plug the dock into the machine, I don't get a single prompt or anything that indicates it's been connected, other than that the LED on the dock goes from amber to white, the NIC lights up (if plugged in), and the laptop charges properly and indicates as such. You're suppo... Read more

Read other answers
RELEVANCY SCORE 102.4

I just got a new Carbon X1 6th generation (20KG).  I started using this with my Thunderbolt 3 dock (40AC), that I successfully used with my previous Carbon X1 5th Generation. There seems to be some compatibility issues here. After using it with the docking a while (apprx. 1 hour), the X1 suddenly started to continuously disconnect/reconnect from the dock (each 2-3 seconds), before it permanently was disconnected from the docking and would not connect at all.  When I disconnected the X1 from the dock and restarted (without connecting to dock) the X1 Thunderbolt software and devices/drivers related to that on the X1 "went crazy" and appeared/disappeared from the device manager continuously (each 2-3 seconds). I needed to enter bios and temporarily disable internal battery for it to normalize again. If I then connected to dock, the same would happen after some time. I've updated Thunderbolt software, drivers, firmware and also Thunderbolt 3 dock firmware and drivers, so no more to do there. I have not verified it completely yet, but it might be that the disconnect/crazy_stuff happens when the battery charge of the X1 reaches 100%. I once connected the X1 to the dock when the charge was 97% and it was stable then (the X1 does not charge on AC when the battery is > 95%). If this is the reason, one solution might then be to use Lenovo Vantage to set max charge to e.g. 97%, but I think this is a poor solution. Some ... Read more

Read other answers
RELEVANCY SCORE 98.8

Question regarding ThinkPad Ultra Docking Station (P/N 40AJ0135US):
If the docking station is used with a new ThinkPad X1 Carbon 6-th generation laptop (which uses 2 Thunderbolt port to connect to docking station), does the 2 USB-C ports on the docking station itself become Thunderbolt? According to the specs (https://support.lenovo.com/ca/en/solutions/pd500173) they are not, but maybe I'm missing something here? It would be very disappointing losing Thunberbolt ports with most expensive docking station.
 
Moved topic to X series board and changed title  - mod

Read other answers
RELEVANCY SCORE 98.4

Hey Everyone, I'm having an issue where my dock is somehow affecting my monitor's ability to display at its native resolution. My monitor 1 is "dumbed" down to display at 1920 x 1080 and it refuses to let it display at its native resolution.Do I need a different dock? Thanks,Condor90 Current specs: Laptop: T480 20L5Version: 10.0.017134Thinkpad Thunderbolt 3 Gen 2Firmware: V10011Monitor 1: LG Ultra HDResolution: 3840 x 2160Monitor 2: LG FULL HDResolution: 1920 x 1080Monitor 3: T480 screenResolution 1920 x 1080

Read other answers
RELEVANCY SCORE 95.6

I have an X1 Carbon Gen6 ThinkPad and have connected it to a ThinkPad Ultra Dock (40AJ0135US) using Windows 10.  I'm trying to connect two external two displays, but only one will work at a time.  The resoultion on both displays are 1920 x1080 with a refresh rate of 60p HZ.  I'm using new DisplayPort to HDMI cables to connect each monitor. Only a single external monitor will be active at a time.  I've swapped the cables and they're both fine.  I've updated the Windows 10 and Lenovo drivers.  This same configuration worked with my previous T420s ThinkPad laptop and the Intel graphics. Any help or advice would be greatly appreciated!  Thank you.

Read other answers
RELEVANCY SCORE 95.2

 I've seen a few posts on this, but no solution, so I'm trying another one. I have a Carbo X1 6th gen connected to a USB-C dock. (Wavlink but others have the same issues with Lenovo dock). The USB-C Dock keeps disconnecting the monitors, mice and keyboards intermitently. It last a few seconds then eveything comes back.  I have identified a source yet... it may happen 2 times in 5 minutes, then be OK for 30 minutes. Any idea of where I could look for a source of error for this issue?  Everything is up to date as of today (using Lenovo Vantage software) Many Thanks! 

Read other answers
RELEVANCY SCORE 94.4

We recently upgraded 5 users from X1C5thgens to 6thgens but the  ThinkPad USB-C Dock Model 40A9 keeps disconnecting the mice and keyboards intermintebtly  and sometimes there is a clicking sound coming from in the docks themselves. The only way to resolve the issue is to power cycle the dock  an the issue goes away until it happens again. I called Lenovo but they dont have any information me so i was wondering if anyone is experiencing these issues with the docks and the 6thgens  Thank you

Read other answers
RELEVANCY SCORE 94

Hello - I have a X1 Carbon with the ThinkPad USB 3.0 dock.  Everything worked great under Windows 8.1.  I would occassionally have an issue with the dock not coming online after resuming Win 8.1, but it was easy to fix by powering the dock on/off or rebooting. However since upgrading to Win 10, I have a very frustrating audio issue.  Application seem to have trouble picking between the sound device inside the laptop and the dock.  For example, I'll get an incoming call from Skype, and it will start the call on the laptop internal speakers, then say the "Realtek audio device is unavailable".  If I call the person back, it then completes the call and works fine through the dock audio device (which is what it should have done the first time). However the issue isn't only with Skype, it's with all apps.  For example, if I start Pandora in the Chrome browser, it will start playing the audio through the laptop speakers for about 1 second, then stop.  I then have to refresh the web page a few times to get it to start playing out of the dock sound device.  All the while, Windows is configured (and properly reports) the dock sound device as the default (which is what I want). I suspect this is an issue with the drivers for either the dock or the X1 not properly talking to Windows 10, but both are up to date, and either Lenovo or DisplayLink (who makes the dock drivers) have any noted issues with audio-switching. Has anyo... Read more

A:X1 Carbon ThinkPad USB 3.0 dock audio issues

I'm having the same exact issues !Have you find a solution yet ?

Read other 3 answers
RELEVANCY SCORE 90

There are reports of extreme throttling on X1 Carbon Gen6 (reviews on Lenovo reviews US page, or reddit). It seems X1C6 is limited to 23W/29W TDP, while X1 Yoga Gen 3 is limited to 44W TDP for short and long term bursts.  It makes little sense as physically X1C6 cooler looks bigger thus thould be able to handle longer/harder loads. Can we hope that it will be fixed in the nearest future? Or is there an actual reason for lowering X1C6 TDP, so people who expect 8650U to run at 44W should just look into buying X1Y3?

Read other answers
RELEVANCY SCORE 89.2

Is there a way to change the front camera to not be mirrored view? I am trying to do online tutoring and when I write on the white board the text is backwards. I need to be able to live stream. I have looked through the Lenovo Vantage camera settings as well as the basic Camera app setting and have not been able to find any setting relating to mirrored view, horizontal flipping or selfie view. 

Read other answers
RELEVANCY SCORE 87.2

Hello everyone, I recently bought a Thinkpad X1 Extreme and I am now locking for a suitable Thunderbolt 3 dock. Although I've read a lot of posts about various docks I am still a little consfused about which one to choose. It seems like the following ones would all work with the X1 Extreme:1. Lenovo ThinkPad Thunderbolt 3 Dock Gen 2 135W:https://www.lenovo.com/ca/en/accessories-and-monitors/docking/universal-cable-docks-thunderbolt/Thun...2. ThinkPad Thunderbolt 3 Workstation Dock (170W):https://www.lenovo.com/ca/en/accessories-and-monitors/docking/universal-cable-docks-thunderbolt/Thun...3. ThinkPad Thunderbolt 3 Workstation Dock (230W):https://www.lenovo.com/ca/en/accessories-and-monitors/top-tech/Thunderbolt-WS-230W-dock-US/p/40AN023... Please correct me if I am wrong but to me it seems as if the only difference between these docks is that the workstation ones come with two AC adapters each and a special Thunderbolt/Power cable to avoid using two different cables. Or are there any other technical differences? So if I am okay with a two cable solution couldn't I just use the Lenovo ThinkPad Thunderbolt 3 Dock Gen 2 135W and connect it via Thunderbolt while at the same time use my 135W AC adapter to charge the laptop? Thanks a lot in advance.

Read other answers
RELEVANCY SCORE 86.8

So I have an X1 Carbon Gen 5 (Kaby Lake) and the Thunderbolt 3 Dock Gen 1 (40AC0135US). I bought two 4k monitors and after several frustrating hours figured out that the Gen 1 dock can't output 4k on two externail monitors at 60hz, this appears to be a dock limitaion only. I see that you now have a Gen 2 dock (40AN0135US) that says it will do 2x 4k @ 60hz, only problem is that every compatability cross refrence I can find does not say the gen 5 X1 Carbon supports this new dock. I don't see a good reason for it not to be compatiable, but wanted to find out for sure one way or the other before I bought it, as it is not cheap. 

Read other answers
RELEVANCY SCORE 86

Purchased a thunderbolt dock 40AC0135US (135Watt) to use with a new ThinkPad X1 Tablet 3rd Gen to run (2) screens and provide multiple usb ports when in the office. It runs the (2) screens fine but I get an error message when plug the thunderbolt cable into the tablet that the current power supply is insufficient to charge the tablet. Did I purchase the wrong dock to use with the X1 Tablet?

Read other answers
RELEVANCY SCORE 86

I understood that my speech may sound like a cry of a soul but I really try to understand am I the only "lucky" who experienced with these issues or this is a common problem in a new ThinkPad series. I've bought my top-model Lenovo X1 Carbon Gen6 4 weeks ago for $2500 bucks in my country. I really expected that so expensive laptop MUST NOT have the issues with at least the basic functionality. But I was wrong. Issue 1. Not working touchpadSo I opened my brand new laptop and what I got? The touchpad was completely laggy and unusable. The same as experienced some other guys: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-6th-Gen-touchpad-problem/td-p/4079044The problem PARTIALLY fixed after manual reinstalling the drivers but still from time to time reproduces and the only solution is to reboot my laptop. Issue 2. Cracking sound trough 3.5mm portWhen I connected headphones every sound had background cracking noise. It has partially been fixed after drivers update but the sound is still worse even comparing with low-cost sound cards. Issue 3. Bad screen image on a non-native 4K resolutionWhen I need to decrease resolution from native 4K (for many reasons like playing games etc) the screen becomes very blurry and uncomfortable for use. Issue 4. Wifi loses connection from time to timeYes, WiFi in scenarios when I use it hard (like downloading big files on the speed up to 10MB/s) just break the connection and re... Read more

A:Lenovo X1 Carbon Gen6: How premium laptop can have so many issues?

Why are on here to list your issues?  Why not use the warranty to get the issues resloved?  If you haven't already, I would try a fresh install of Windows.  I would also investigate the return policy, 2 weeks seems awfuly short.

Read other 1 answers
RELEVANCY SCORE 86

I've been using a USB 3.0 Pro dock with my Carbon X1 5th gen. I wanted to updgrade my external monitor to an ultrawide - so I bought a Thunderbolt 3 dock. The dock will charge my laptop, but nothing plugged into it is detected, nor does it show up in device manager or in the Thunderbolt Software. I did install the drivers for the dock. I then tried a USB-C dock to see if I had different results - same problem. The dock doesn't show up in device manager, nothing plugged into it is detected. The dock does charge my laptop.  Any ideas what I can try to troubleshoot this? 

Read other answers
RELEVANCY SCORE 86

Just got purchased the x1 carbon 5th gen along with the Thunderbolt 3 dock.  However, the dock will not charge the laptop.  Every time I get the error message "The dock is not supplying enough power to your computer.  Please use the ac power adapter that came with the dock".  I am, in fact, using the ac adapter that came with the docking station.  I have updated the bios as well as all of the other recommended updates and still get the same error message.  Does anyone have a solution?

Read other answers
RELEVANCY SCORE 86

Hi, all. I have a problem thunderbolt is not charge notebook, but usb ports and displayport working.1. I connect the Laptop with the Thunderbolt connector on the backside of the Dock (beside the HDMI/DP connectors) and on the frontside, not working.2. I updated all drivers.3. I go into the BIOS and "disable the battery for technical service".But if I use an AC power adapter, it charges.Does anyone have a solution?

Read other answers
RELEVANCY SCORE 86

I recently purchased the X1 CRBON 5TH Gen (2017)...type 20HR plus a thunderbolt dock.I connected them together with a Dell 28" 4K (@30Hz) screen (p2815q) connected through DisplayPort from the dock, plus a Microsoft keyboard and Jabra 510 USB speakerphone.Using the Windows 10 stock image from Lenovo, plus Office 2016, Chrome, Visual Studio, Skype,  and various other apps (putty, RDP, SAP GUI, others) the video performance was atrociously bad. Alt-Tab, which I use heavily would take 3-4 seconds to respond, switching between applications, Windows would freeze and sometimes crash, I would often get blank or black windows in Chrome and Office. This was on the embedded Thinkpad screen as well as the external monitor.I ensured Windows Update was up to date, as well as Bios, Drivers etc through the Lenovo companion app. So...I dove into the BIOS and voila! There is a switch that lets me change the Video memory from 256 to 512 MB allocated!I went to change it, and it would not change until I changed the setting:BIOS > Config > Thunderbolt 3 > Security Level = from "User Authority" to "DisplayPort and USB"I switched that setting, and then set my video memory to 512 MB, rebooted and voila! Problem solved. I worked that way for a little while, took it into my office and plugged it back into my Thunderbolt 3 dock and while my video and LAN connections worked...my wireless keyboard (USB dongle), and Jabra 510 did not. Curious. I r... Read more

Read other answers
RELEVANCY SCORE 86

The X1 carbon 6th Gen supports Thunderbolt 3, yet it is not listed as compatible with the Thunderbolt 3 Dock Gen 2. Anyone have an idea why? Also the ThinkPad T470s.
 
https://support.lenovo.com/us/en/solutions/pd500265
 
The X1 Yoga 3rd Gen and X1 Yoga 2nd Gen are listed as compatible. Perhaps it just means that the dock has been specifically tested with the listed models? Surely Thunderbolt 3 is Thunderbolt 3 and the dock should work with plenty of other Thunderbolt 3 machines?

Read other answers
RELEVANCY SCORE 86

Hey,  Hopefully someone can help.  I am using an X1 Carbon 6th Gen plugged into a Thunderbolt dock using two external displays.  When I plug in the dock, I find that my Microsoft programs are blurring. If I close and restart the programs they are fine.  Any advice? 

Read other answers
RELEVANCY SCORE 85.6

Does the Thinkpad P51s support the Thinkpad Thunderbolt 3 Dock? I have the Thinkpad P51s with stock Windows 10 Pro and updated to latest drivers and Windows version and installed the latest Thinkpad Thunderbolt 3 Dock drivers. Attaching the Thunderbolt 3 Dock to the P51s as described in documentation, it charges the notebook, however, noting attached to the dock is recognized. I've tested with attaching USB flash drives, headphones, Ethernet, HDMI, and DP, but nothing is recognized nor are any warnings/errors displayed in Windows. While the Thinkpad Thunderbolt 3 Dock is listed as being compatible with the P51s and T570, the notebook order page does not list the Thunderbolt 3 Dock in any of the accessories lists. Lenovo Sales also confirmed that the Thunderbolt 3 Dock is fully compatible with the P51s.  However, I needed to purchase the Thunderbolt 3 Dock separately from the notebook order. What's going on? Has anybody successfully used the P51s or the T570 with the Thinkpad Thunderbolt 3 Dock? Or is this something I need to wait for full support via a future BIOS/driver update? Or perhaps my Thunderbolt 3 Dock is defective? Thanks,Boris 

Read other answers
RELEVANCY SCORE 85.6

Hi, I have  a Thinkpad X380 Yoga. The Thunderbolt 3 Dock will not charge my Thinkpad X380 YOGA, and a message saying that the dock is not providing enough power shows up on my minitor. I wonder if anyone have a solution to this problem. It does not make  sense to have to connect the Thunderbold AND the AC power to the Thinkpad, it should be just ONE Thunderbold cord. 1. My power brick is 135W, 20V-6.75A2. I am connecting the Thunderbolt to throuogh the port on the back of the dock.3. I have went to BIOS  and under power section, "disable the battary for technical service" and pwered it back on. None of the above solutions worked.  

A:Thinkpad Thunderbolt 3 dock not charging Thinkpad X380 YOGA

Buy Genuine Registered IELTS Certificate Without Attending ExamYOUR PATHWAY TO IELTS SUCCESS? Buy Original and Authentic IELTS, TOEFL,PTE,ESOL,GRE Certificates? Buy IELTS Certificates With Your Desired Score Band without Exam? 100% registered and verifiable IELTS certificates onlineWhatsApp :: +(237650862831)Email :: [email protected] :: ielts withoutexams''Buying Bitcion online in India. Any amount as from $200 dollarsContact us via WhatsApp: 237 650862831 for a prper and serious discussion''Buy IELTS Certificate online| Genuine IELTS Certificate without TestWe are group of taechers and Examiner's, specialized in the acquisition of Registered/valid/legit/Authentic Ielts/Toelf/Gmat/Gre/Pte/Nebosh Etc English Speaking certificate.. We work with the British Council; IDP: IELTS Australia and University of Cambridge ESOL Examinations (Cambridge ESOL). database technicians who are responsible for Test report verification and registration of all IELTS results and with our help, you have guaranteed entry of your information into the respective database (IDP/BC) with valid test results to proof without any problem. The IELTS/Toefl Certificates we issue are legit and verifiable and valid for two years. Our IELTS/Toefl/pte Certificates serve migration processing and also in obtaining Permanent Residence...- We only produce Real and IDP/BC verified IELTS Certificates- We do not produce fake IELTS certificates as they serve no purpose- We keep client informa... Read more

Read other 1 answers
RELEVANCY SCORE 84.8

Hello everybody, We have purchased the X1 Carbon 5th Gen Laptop, which by the way is a great piece of hardware, with Thunderbolt 3 dock.  The problem: the laptop does not recognize the dock. other laptop (identical with the problematic one, works perfectly... Any sugestions?

Read other answers
RELEVANCY SCORE 84.8

Hi All,  I recently got two 1920x1080 monitors and have been attempting to hook them up to my Thunderbolt 3 dock and X1 Carbon with no success. All firmware has been updated, and the dock detects each display individually, when the other is disconnected and reconnected. Everything else works on the dock with no issues.  Thanks.

Read other answers
RELEVANCY SCORE 84.8

We have a number of 6th Gen X1 Carbon laptops which are experiencing an issue reconnecting to the Thunderbolt 3 dock. When a user disconnects and walks off to a meeting and then returns and reconnects, their laptop does not recognise the dock any longer. It is intermittent and we have tried options such as setting the Thunderbolt service to automatic and setting recovery options to restart the service.

Read other answers
RELEVANCY SCORE 84.8

Hi all Recently got a Lenovo X1 Carbon (gen 6) and today got a Lenovo Thunderbolt 3 dock, part number 40AC0135AU . I have two 1080p monitors plugged into the dock, however, when the laptop is plugged in via the single TB3 cable, the laptop's fans constantly spin-up loudly for about 10 seconds, then turn off. It repeats this constantly. I have run all Windows Updates (on 1903), Lenovo Vantage updates, and updated all firmware and drivers (that I know of), but it's still doing it. Has anyone got any experience with this, as I can't focus on work with the fans constantly interrupting I don't want to send the laptop and dock back, but it's not suiting my requirements as is. Appreciate any assistance!

Read other answers
RELEVANCY SCORE 84.8

Hello everybody, We have purchased the X1 Carbon 5th Gen Laptop, which by the way is a great piece of hardware, with Thunderbolt 3 dock.  The problem: the laptop does not recognize the dock. other laptop (identical with the problematic one, works perfectly... Any sugestions?













Solved!

Go to Solution.

A:X1 Carbon 5th Generation problem with Thunderbolt 3 dock

There are BIOS settings related to Thunderbolt (in the "Config" menu of BIOS setup), are these settings configured identically on both ThinkPads?  As an experiment, try setting the security level to "No Security" and see if you can get it working that way...
 
Same BIOS version on both ThinkPads?

Read other 3 answers
RELEVANCY SCORE 84

Hey Everyone, Hope someone here can help out.We've deployed ~60 of the 6th Gen X1 Carbon's (20KG Model Type) with the Lenovo Thunderbolt Dock (40AC Type)We've used Lenovo System Update to install all system and dock updates.When we've docked the computer the thunderbolt dialogue appears and we select always connect.Everything works for our users for about a day, then they complain that their computer isn't charging, their screens have gone black or are flashing, or the computer starts making device disconnect/reconnect sounds while the thunderbolt icon flashes in the taskbar repeatedly. All symptems persist after a reboot. We've been working around this by going into the BIOs and disabling the built in battery, Then plugging into the dock and powering on the computer from there. So far we've only had 1 user experience a recurrence (We haven't ruled out user error)I'd like to know if there is fix, beyond the "disable internal battery" solution. Thank you in advance for any insight you can offer.

Read other answers
RELEVANCY SCORE 84

Just setting up my new X1C6 with Win10 and the ThinkPad Thunderbolt 3 dock. Everything seems to be working, but occasionally the fan starts spinning like crazy, and a process named "WMI Provider Host" appears in the Task Manager with >25% CPU usage. After a few minutes the system is back to normal.  After a bit of Googling, I went to Event Viewer -> Applications and ... -> Microsoft -> Windows -> WMI Activity, and I found a series of errors that coincided with the excessive CPU load events. Every error has a reference to a process ID that corresponds to "Thunderbolt.exe". This leads me to think that the problem is related to my docking station. I tried downloading the docking station drivers from https://pcsupport.lenovo.com/en/solutions/acc100356 but it turns out that I have an even newer version installed already (something .12 vs .10) . Yesterday, I heard some loud hissing from the corner of the laptop where the TB3 ports are. It disappeared when I unplugged the dock, and came back after I plugged it in again. After a restart, it went away, and the port as well as the dock seems to be working fine (currently with Ethernet and a VGA monitor). Any ideas what to do here? 

A:X1 Carbon (6th) + Thunderbolt 3 Dock: WMI Provider Host goes crazy

@renetrwrote:Just setting up my new X1C6 with Win10 and the ThinkPad Thunderbolt 3 dock. Everything seems to be working,  [...] Yesterday, I heard some loud hissing from the corner of the laptop where the TB3 ports are. It disappeared when I unplugged the dock, and came back after I plugged it in again. After a restart, it went away, and the port as well as the dock seems to be working fine (currently with Ethernet and a VGA monitor). Any ideas what to do here? There's a separate thread discussing the 'hissing' which appears to be coil whine from the dock in my case. Another person resports more of a clicking sound from near the left of the laptop (near the TB3 port), see here: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-6th-Gen-Coil-Whine-Dock-Issues/td-p...

Read other 1 answers
RELEVANCY SCORE 84

Anyone have a fix for the x1 carbon laptop going to sleep mode very quickly (1-2 minutes) while using a lenovo docking station?  It doesnt happen when i use the laptop without dock.  Ive tried all the normal setting in windows.  they are set to 15-20 minutes.  It still happens.  Ive updated the drivers for the docking station.  It still happens.  This is also an issue with an employee's 4th generation X1 and a USB-C dock.  After waiting for 25 minutes on lenovo chat and no one responding, i called in.  They spent 30 minutes playing with the same settings then said it was a software issue and transfered me to another department.  They tried to charge me $200 to fix the problem.  My laptop and dock are less than 6 months old.  I'm extremly upset with lenovo!  

A:X1 Carbon with Thunderbolt 3 dock going to sleep mode quickly

Gets even better. I called back into the original number and they said "what i do with my computer is not their problem. Since it works (even though briefly) then its fine"

Read other 1 answers
RELEVANCY SCORE 84

Hello Everyone, I am new here so please go easy on me.I just bought and X1 Carbon 5th Gen laptop c/w Thunderbolt 3.0 docking station.The problem that I have is that the docking station won't recognise any of the external screens that are connected.I am using two Acer screens (one is connected using HDMI port on the dock and the other one uisng Display port).I have tried by connecting just one screen but nothing.I can see that Thunderbolt software is installed and its connected to my laptop.The laptop will charge through the docking station and also the wireless mouse and keyboard will work fine through the dock.Lenovo recommended that i should update my drivers.So I installed Lenovo Companion from Windows store. But it won't update my system. After clicking on System Update, I will get an error message saying "There is a problem in reteriving new updates for your system.Please try again later".Hence I downloaded all the drivers from support website and installed them manually but my docking station is still not working with the external monitors.The monitors works fine when connected directly to the laptop using the HDMI cable. Thanks in advance for your help.

Read other answers
RELEVANCY SCORE 83.2

I am considering to add a dock station to my Thinkpad P50.I have seen that Lenovo is starting to sell a new shiny ThinkPad Thunderbolt 3 Dock (40AC0135UK).It doesn't seem to be available in the Uk Lenovo Shop but I have a found a distributor who's selling the product.Is the ThinkPad Thunderbolt 3 Dock compatible with Thinkpad P50 ? Thanks

Read other answers
RELEVANCY SCORE 83.2

Received the Thunderbolt 3 dock today, though the display works fine, the dock/laptop won't recognize any external USB devices such as mouse. keyboard, webcam, etc. I tried installing the latest drivers to no avail, from: https://support.lenovo.com/us/en/solutions/acc100356 Anyone else havign this issue?  

Read other answers
RELEVANCY SCORE 83.2

Machine model: 20HRCT01WW At seemingly random intervals the Dock stops working (for USB perphirals) and my wife has to move keyboard/mouse to the machine itself - defeating the purpose of a very expensive dock. Machine is fully up to date the current version of windows and all drivers (including the Thunderbolt dock). I would report this directly to support but Lenovo it won't allow to me register my wife's X1 with my account inspite of the fact that I'm the one who ordered it. Ugh. ThanksMark Levison

Read other answers
RELEVANCY SCORE 83.2

I have a 6th Gen X1.  One of the thunderbolt ports no longer works with the monitors on the docking station - the keyboard and mouse do work.  The monitors do work when plugged into the other thunderbolt port.  I am worried that one will stop working too.   I do not know of any damage or issues and I ensured the latest drivers were installed.   Any ideas on how to troubleshoot? 

Read other answers
RELEVANCY SCORE 82.8

Is the new ThinkPad Thunderbolt 3 Dock compatible with P50? Dock details page (https://pcsupport.lenovo.com/cz/en/solutions/acc100356) only list P51s, but not P50. But P50 claims support for Thunderbold 3. If yes,  can I connect Ethernet LAN over the dock? And what driver I need to install?    

Read other answers
RELEVANCY SCORE 82.8

For some reason, i can't turn on my new P51 using the power button on the Thunderbolt 3 dock.   I'm sure i've got something hooked up wrong, but thought i'd check here.   Is there a setting in Control Panel (power button) that i need to change?  In order to use my laptop / view from my external monitor, i have to open the lid to the laptop, power on and then i can use the external monitor.  thanks for any help. 

Read other answers
RELEVANCY SCORE 82.8

I have a new P51, 64 GB ram, SSD hard drive. Ihave a docking station at work and one at home. The one at home has a 6 TB Seagate BarraCuda pro USB3 drive attached. When I dock the laptop at home, the system will not boot. It gets to the bios boot sceen and stays there until I turn off or disconnect the USB drive. Once I do that, it continues to boot and if I turn the USB drive back on, it works fine. If the drive is my old 1 TB barracuda, it boots normally.  

Read other answers
RELEVANCY SCORE 82.8

https://support.lenovo.com/us/en/solutions/acc100356 Hello I have the new X1 carbon laptop (5th gen).  I also have two 24 in thinkview external monitors with hdmi/display port inputs. If I buy the above adapter will I be able to run the two external monitors in extended mode so I have can have three different screens  total (laptop screen, monitor_1, monitor_2)?  

Read other answers