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Envy Phoenix Freezes while loading in Startup

Q: Envy Phoenix Freezes while loading in Startup

While loading up my computer it all of the sudden just frozed while starting up at the HP logo. I tried some options but none helped. Does anyone know how to fix this?

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RELEVANCY SCORE 200
Preferred Solution: Envy Phoenix Freezes while loading in Startup

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RELEVANCY SCORE 79.6

I bought the HP phoenix 860-019 a couple of weeks ago and from day 1 it freezes up. There is no one particular thing I am doing, it is very random. Could be 10 mins into use or a couple hours.  All drivers are up to date. I have read that the nvidia 860 card that is installed has issues with windows 10 but don't see any fixes. That drive is up to date as well.  This was a refurbished computer could that be the issue?  Should I reinstall windows? Any advice would be greatly appreciated. 

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RELEVANCY SCORE 72.8

So i just cam back form Best Buy a few hours ago and set up my NEW Envy Phoenix, and i noticed the LEDs didnt turn on "oh well" i thought a few hours and a few restarts later the LEDs wont turn on and HP Phoenix Control is not doing anything Please Help other wise no other probs with the computer

A:HP Envy Phoenix 860-019 LEDs wont turn on and HP Phoenix Con...

Hi @JakeRaines, I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 60.4

I have been regulary plauged with the following issue. Rebooting 1-2X usually fixes it. I go to power the system up and the fan starts up like a blowdryer and has a loud high pitched whine. at this point the PC refuses to boot. When I recognize this starting I force it to power down by holding the power button for 7-8 seconds.  The last attempt to boot the pc lead to the same symptoms but, rebooting did not fix it and it will not boot. By St. Boogar waiting at the backside door of purgatory, I have had way to many issues with this "gaming" PC. When I initially ordered this last november the mobo fried within 5 days of use. I don't even bother overclocking things. TLDR: I am frustrated by this recuring issue, Please help. 

A:hp envy phoenix 810 st won't boot

Hello @mosferatu333, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your desktop computer is not able to boot, and I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in this document on Computer Does Not Start (Windows 8). This should help to power on your computer again. If the issue continues, please contact our technical support by clicking the link below to get the support number for your region.www.hp.com/contacthp/I hope this helps!Regards

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RELEVANCY SCORE 60.4

I ordered a new HP Envy Phoenix 860st yesterday and was wondering if anyone else has taken the plunge on this same model? This will be my first HP after 15+ years of buying Dell computers. I actually looked at Dell but they offered almost zero customization to their XPS line. Anyhow, I'm just curious to hear from others who also purchased this model. Good, bad or indifferent. I should mention my current PC is a Dell XPS running Windows Vista and it has been 8 years since my last upgrade. However, I have upgraded my previous PC with a newer graphics card, SSD drive and maxed out the RAM. This was all in an attempt to squeeze as much life out of it as possible, but unfortunately the time has come to move on from it. Feel free to drop a note on your experience and any caveats.Thanks!

A:Envy Phoenix 860st

@Mr_Blue_860st? Welcome to the HP Forum. HP doesn?t have an official presence on this forum other than for administration and moderation. The assistance that you receive is mainly from volunteers. The HP 860st has some excellent specifications and configuration options.   I hope that you bought the model that is on sale. 

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RELEVANCY SCORE 60.4

Unboxed it. Plugged everything in. Turned it on. The machine crashed several times within a few minutes. Take your pick from "System Thread Exception", "System Service Exception", "Kernel security check failure", "DPC Watchdog Violation", "Kmode exception not handled" and "Windows hasn't loaded correctly". It must have crashed 30 times within the first hour. I reinstalled Windows from the machine and... it all happened all over again. Clearly no one in the factory quality controlled this machine. Shameful from a brand like HP. Has anyone else experienced this problem?

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RELEVANCY SCORE 60.4

I have been happily running two monitors since I got this computer in April 2016, one monitor connected to the HDMI port and the other to the DVI port on the NVIDIA GTX 960 card.  This card supports four monitors maximum.  It has 1 HDMI, 1 DVI, and 3 DisplayPort connections. Note that on model 860-010 you cannot use the two vertical HDMI ports marked HDMI 1 and HDMI 2.  They are not active in this model .  They only work with lesser models that use integrated graphics.  This model has the dedicated graphics card, so only the ports on the card are active.  (That's according to HP Support and I can confirm it from experience.)  Now I need to connect a third monitor which only has DVI and VGA ports.  My only option is to connect it to one the DisplayPort ports on the card through an adapter.  I contacted NVIDIA support and they told me that either an *active* or *passive* adapter will work with this card. So I bought a passive DisplayPort to DVI adapter cable and connected the third monitor to one of the DisplayPorts. When I boot, the boot screen shows up on my third monitor but it flags an unspecified error, says it can't start Windows, and offers to recover my system back to a restore point, which I of course decline.  I tried various advanced troubleshooting options, two different DisplayPort ports, and two different DVI monitors with the same... Read more

A:How can I run a third monitor on HP Envy Phoenix 860-010

Update: When I run two monitors, one connected to the HDMI port and the other to a DisplayPort through the DisplayPort to DVI passive adapter cable, it works fine. So the cable itself is OK.  It's only when I attempt to run a third monitor through that cable that it fails. I suspect NVIDIA support was wrong when they said a passive adapter would work for a third monitor.  I've heard of a video card that works fine with a passive adapter for the first two monitors but requires an active adapter for the third.  I was hoping the NVIDIA GTX 960 was not like that.  Does anybody know for sure? Also, the precise sequence of boot messages with the third monitor is: 1. Preparing Automatic Repair screen.2. Diagnosing Your PC screen.3. Automatic Repair screen with message "Windows couldn't load correctly"

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RELEVANCY SCORE 60.4

My PC is about 12 months old.  There are two problems:1) The on board speaker has stopped working. I used to get when the dest top booted up .Now there are sounds all. 2) Believed there was bluetooth on the but thereno icon. Previuosly it was upgraded to windows 10.  Had to do a system recovery . Still no audio from the machine. I have not plugged any other devices to the computer. Any advice or guidance  appreciated. Regards Hitesh. 

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RELEVANCY SCORE 60.4

I want to upgrade my 960 card to a GTX 1060 3/6gb version. Will it fit into the HP envy phoenix case?

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RELEVANCY SCORE 60.4

I bought my Phoenix 810-250se last August, and I am now trying to upgrade my graphics card. The product information sheet says that the power supply in the computer is 600W, but looking at the power supply itself, it says that the maximum power output is 500W. This is crucial to the ability to upgrade the system, and either the power supply or the product information sheet is incorrect. If someone knows the true wattage of the system, please let me know, as I am very confused as to how much power the machine has. Thank you.

A:HP Envy Phoenix 810-250se PSU

Joseph, welcome to the forum. The Product Specifications say 600W.  If you will take a picture of the power supply unit (PSU) showing the 500W, I will bring it to the attention of the appropriate people at HP.

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RELEVANCY SCORE 60

Hi Everyone,

Been a while since i've been on here as my comp has been behaving itself! Tried to turn it on this morning to check some addresses of carparks and as soon as it reaches the loading screen it freezes.

I turned it off by holding down the power button and went enter safemode and hopefully recover the system. I noticed that the writing which is usually black and white in safemode has some orange in it while highlighted.

Dunno if that's any help but I'd really appreciate some help as I am utterly clueless!
 

A:On startup freezes on the XP loading screen

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RELEVANCY SCORE 60

HelloI need HW detailed manualfor my HP Envy Phoenix 860-112nfI need some information as:- What kind of memory module is necessary to upgrade to 16 GB ?- which USB ports are 2.0 or 3.0- is there a IDE port to connect old hard disk coming from my failed PC ?Very surprised that HP Envy Phoenix 860-112nf comes without documentation, not even available on HP site ...

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RELEVANCY SCORE 60

Hello, I have some questions about this particular product. I'm interested in possibly ordering one however there are some things I'd like to know first. Does the computer have front installed case fans, what's the efficiency rating of the power supply unit & what other PCI slots other than the ones for the graphics card does the motherboard have?

A:ENVY Phoenix 860st Questions

Hi, There is not a lot on information posted on the HP Envy Phoenix 860st.  Is this the model that you are looking at? If yes, then use this link for the HP Support pages.  The sales site server does have a list of certified HP OEM graphics cards.  This particular model PC has a 600 watt power supply. HP is offering an extended return period during the holidays. Return & exchange informationWe have extended our return policy for the holidays. All purchases made between 11/1/15 ? 12/25/15 will have until January 15th, 2016 to return.    

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RELEVANCY SCORE 60

a few days ago i bought the hp envy phoenix 860-000nd.Within the shown specifications i saw it would contain a Nvidia geforce GTX 970 graphics-card. When i opened the desktop by unscrewing the tumbscrew i saw a graphics-card that looked nothing like the Nvidia i saw on the website of Nvidia. Since there is no other brand name or somthing like that visible i was wondering what card it is and why i don't have the card that was "promised" in the productinformation.i hope someone can help me with this question because i get the feeling i got scammed or something. (note; i bought the desktop from HPstore)  

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RELEVANCY SCORE 60

I'm trying to connect my two monitors for my new computer, but I'm having no luck. The first monitor is being recognized but the second one isn't. There are three HDMI ports on the back and 3 ports, I'm not sure of. I've tried the other HDMI ports and nothing. Any help would be appciated. Borgbear

A:Connecting two monitors to HP Envy Phoenix 860-010

Borgbear, welcome to the forum. Great computer! Here is a guide that should help you solve your problem.  Read the entire guide, but the section on connecting two monitors in Win 10 is towards the bottom of the guide. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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RELEVANCY SCORE 60

I turn on the defrag and Optimized my c drive as you advised me but my question is also are there other changes I might need to change to get more speed out of this SSD drive?  My PC had Windows 8.1 Pro when I first got it and here on the HP support Form I found a list of steps to change, but I have not found this list in my files yet. Are you saying that Windows 10 has been changed in this issue that it makes all changes from a standard drive to a SSD drive,so we don't need to do anything?Thank You for your Help...Dan

A:HP ENVY Phoenix Desktop - 860-180st CTO

Cranky_Eagle YES -- Win10 knows when the OS is running on an SSD and already has built-in the functions it needs to work effectively with an SSD.  There is nothing you need to do. I've been running Win10 on an SSD and never had to do anything to get it to work properly.Good Luck 

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RELEVANCY SCORE 60

System:HP ENVY Phoenix 810 PCModel 810-250seWindows 10 64 bitVideo:AMD Radeon R9 270 My PC has had a black screen/reboot issue for the past 10 days or so. My son, who plays the games on it, believes that the above video card is causing the problem. There was a recent set of Windows 10 updates that included a driver for this hardware, but after several attempts to install it (including RESETS of Windows 10 with an image CD) via the update and/or directly from the March 28 AMD download, the farthest that I get is a black screen after the driver software attempts to install. I have done this with Windows Defender disabled. I have tried in Safe Mode with and without Networking, but  the AMD Crimson software will not run there. I did use the AMD removal utility as well. The earliest problem, before I started all the diagnostics, was a reboot loop. Having said all this, at one point I ran the HP BIOS utility than scans all the hardware for failures?guess what, video memory FAILED: Failure ID 0LM8HS-00082V-QFFV7F-Q2WM03  Is this an indication that the card is toast, or that the driver and chipset is just missing/messed up? Another symptom is a weird set of vertical stripes on some graphical features. So I guess my question is, where do I go from here to get the PC back up? Thanks,Phil










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A:ENVY Phoenix 810 with AMD Radeon R9 270 problem

Hi @Tutescrew,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the  video memory FAILED. I will be glad to help you. This is a hardware issue, Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html 

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RELEVANCY SCORE 60

i created a bootable usb with Windows 10 pro. ISO but no matter what i tried it will not boot from it.all it wants to repair my OS. i'm running windows 10 home and wanted to do a clean install of a proffecional version. PLEASE HELP

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RELEVANCY SCORE 60

Hello all, As per the subject, I want to add another SSD to a HP ENVY PC for faster video editing for a friend. There is already a 256GB SSD and a 3TB HDD in the case. Is there a spare physical mounting slot, power connection and SATA port inside the case to add a third disk? I don't have physical access to the PC to check myself. Thanks in advance!

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RELEVANCY SCORE 60

I've been considering buying the HP Envy Phoenix 860-019. I don't like buying a pc over the internet though. I am finding it impossible to find this model anywhere in my Province at retail stores like Best Buy, Staples etc, they have them online as well but don't carry the lastest models in-store anymore. This has been ongoing for a long while. I also noticed the price increased recently by $100. Canadian at HP Canada & online at other stores which seems odd for what now isn't HP's latest. This brings me to another question. I see that HP in the U.S. has a model I would prefer buying, it's the Envy Phoenix 860st. I'm able to select larger hdd's, Cpu etc. Why is HP not making this available in Canada? Personally I think HP is making a mistake, I'm not buying the Envy 860-019 but would buy the 860st if it were available here. I'm likely to have a local shop build one to my specs instead which I've done a couple of times in the past. 



Using pc's since 82. First pc bought 1988. Every day I'm still learning new things about computing.

A:HP ENVY Phoenix 860st Desktop

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP. I have a HP Phoenix 860-170VR (you can review the specs) that has similar specs to the 860-019.  In fact, it has a HDD instead of a SSD.  It is a very nice computer with good system performance.  HP has loaned it to me so I can help members with their problems.  I wouldn't hesitate to buy the 019. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.  

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RELEVANCY SCORE 60

Hello HP Support Forum,I would be grateful if you could tell me whether my pre-built HP ENVY Phoenix 860-000nj Desktop PC should be compatible with NVIDIA's new GeForce GTX 1080 graphics card or not. I should note that this desktop of mine has been running a GTX 980 Ti on a 500W power supply for almost six months now without a single problem. I've added a link with the full specifications below.Thank you!http://support.hp.com/us-en/document/c04826674

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RELEVANCY SCORE 60
RELEVANCY SCORE 60

A few weeks ago, I took delivery of an HP Envy Phoenix 850-065se.  It seems these days that HP and other manufacurers don't want you to add anything that they didn't ship to you, so newer PC's are harder to upgrade.  On the surface, it seems the 850-065se has some upgrade potential. 2 x M.2 slots (1 open)1 open PCI Express x16 slot1 open PCI Express x1 slot I wanted to make use of the open M.2 slot, add some RAM, add an SSD for data/apps, add a high end sound card, and replace the stock drive with a bigger one.  When it came to adding memory or accessing the open m.2 slot, there was a challenge.  The CPU fan/radiator was in the way.  I almost stripped the screws (x4) in moving it, but was successful.  In the end, I was able to add a Kingston heyperx m.2 drive and up the RAM to 32 Gb.  When it came to hard drives, there were a couple of challenges.  The first was fitting a 2.5 inch ssd in a 3.5 inch bay.  I found a suitable adapter on amazon.  The second was that the drive bays depend on a certain type of screw to work.  Once you know what sort of screw, it goes pretty well.  The last challenge was SATA cables.  One needs 90 degree connectors at the drive side of the connection. The last challenge was expansion cards.  I want to add a PCIe sound card to the computer, but there's not much room.  The nvidea 970takes up two slots, and obscures the PCIe x1 slot.  There's a... Read more

A:Upgrading the HP Envy Phoenix 850-065se

Schwaa, welcome to the forum. This was a very good review of how you upgraded your computer.  What you discovered are the problems that are created by a mid-size case.  It would be great if HP would offer a full size case for their gaming computers.  What you accomplished should make a major difference in performance.

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RELEVANCY SCORE 60

The HDMI 1 and HDMI 2 ports are not recognizing the HP Pavilion 27xw 27-inch IPS LED monitor when I plug it in. I have installed the software that came with the monitor and also updated my PC. Any help that would allow me to use multiple displays would be highly appreciated. Thanks

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RELEVANCY SCORE 60

I have seen this question and I have seen answers, but nothing that helps, so here goes: 1. HP Envy Phoenix hard drive died with Windows 8 installed2. Ordered $25 restoration disks3. Put in new hard drive and restored computer4. Did upgrade to Windows 105. Have permanent watermark saying activate windows, go to settings to activate windows6. Need windows activation key and have error: "Activation failed because this device doesn't have a valid digital entitlement or product key. Error code 0x803F7001 I understand the key is in the bios. I reinstalled from HPs DVDRs which I purchased.  Is there any solution short of calling HP or paying for a key?    

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RELEVANCY SCORE 60

Hello I am considering an Hp Envy Phoenix 860-010 And would like to run Windows 7 ultimate and Linux mint on it and can't seem to find out if this is possible.
 
I would appreciate any input.
Thanks

A:Hp Envy Phoenix 860-010 runing win7

Well I answered my own Question. I went on the HP web site and found win 7 drivers for this machine.
 
How do I close this thread?

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RELEVANCY SCORE 60

Hello ...  My custom built HP Envy Phoenix Desktop was shipped to me about three weeks ago.  All has been running smoothly, however, 2 days ago, a rattle started in the tower, and continues most of the time the computer is on.  It kind of sounds like a CPU unit running loudly.  I'm not sure if it's the water cooled fan, or something loose.  It is not being caused by the air fan towards the top of the computer ? the noise comes from the bottom portion of the tower. I have not opened the tower to look for anything loose, as I do not want to void the warranty.   I figure if I call HP, they are going to tell me to box up the tower, send it to them, and I won't see it for a few weeks, which is really irritating after transferring everything over to the new computer and using it daily now.  Does anyone think this could be a simple "screw loose" that I should open the tower?  I took a breif video of the noise, but do not know how to embed it in this message, or attach a link. Thanks in advance for anyone's opinion out there!   

A:Rattling noise in new HP Envy Phoenix

Hi mate! If I was u I´ll send it back soo the can fix it dont open... its my opinon... Best regards Ozzy




Best regardsOzzy

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RELEVANCY SCORE 60

Bought this PC from BestBuy.Intel Core i7-670016GB Ram / 128GB SSD / 2TB HDDNVIDIA GeForce GTX 960 (2GB) GPU I was curious to know if I can fit the Zotac GTX 1060 Mini (6GB) in this PC  (the one marketed as being 'Super Compact'). Specifically, I wanted to know if: 1) The GTX 1060 mini would fit in terms of size AND2) If it is compatible with the case/board. (I'm not too knowledgable in this area but I think there's ATX cases and some other types of cases) Please feel free to add any other info you think could be crucial before I buy the card itself. From my research into this, the stock PSU (500W) should be sufficient to accomodate this card so I probably won't have to change anything other than the card itself (please advise if incorrect). Based on the size dimensions provided on HP's website for this PC, it seems that GTX 1060 Mini is also the same size more or less (stock being 6.9" x 4.4" and the GTX 1060 mini being 6.85" x 4.38" (from retailer's website). Thank You.

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RELEVANCY SCORE 60

I wonder if i can fit the new nvidia gtx 1070 , on this HP ENVY Phoenix 810-430QEand if i need to upgrade the power supply aswell i am looking for this cardhttps://www.amazon.com/gp/product/B01H0WU884  rigth now i have the version with the gtx745

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RELEVANCY SCORE 60

Hi, I have recently bought a HP Envy Phoenix 860-007ng (purchased in Germany as I am currently living here). My question is around whether the power supply is large enough. Here are the key specs: - IntelŽ Core? i7-4790K-16 GB DDR3 (2 x 8 GB) - NVIDIAŽ GeForceŽ GTX 980 Ti (6 GB)- 500 Watt Power Supply-128 GB SATA SSD-2 TB 7200 U/min SATA Having done some research online I understand the 980ti graphics card I have normally needs a larger PSU. My question is why does the computer comes with a 500 watt PSU? And is it worthwhile/possible for me to install a new psu manually? Many thanks for your help! Andy  

A:Power Supply on HP Envy Phoenix 860

Greetings, I don't work for HP. You are correct. A 500 W PS should not be able to power a retail version of that graphics card. My guess is Nvidia or a licensee of Nvidia ( EVGA, Gigabyte, Zotac, MSI ) modified the card for HP to work with a 500 W PS. You could replace the PS. I just upgraded to a Corsair RM650X PS in my Envy Phoenix 810-150. It was somewhat of a hassle. Very tight working conditions inside the case. You must measure the existing PS and purchase accordingly.  You would know if you have insufficient power on the 12V rail. It is also possible you are on a tight rope. Adding any additional components could push the power supply to it's limit. Cheers!          

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RELEVANCY SCORE 60

I'd like to upgrade the firmware on my 800-089 hard disk (SSD) but I cannot make the computer boot from a USB key. I have tested the USB key on another computer and it is working fine. I did change the BIOS settings such as boot order, security and legacy but nothing worked so far. I'm out of ideas... 

A:Boot from USB on HP ENVY Phoenix 800-089 Desktop PC

Hey there  @SdeGat,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you are having trouble trying to boot from a USB flash device needed to update your SSD firmware. I am happy to help with this. Please see the following document: How to Boot from a USB Flash Drive in Windows 10 - www.tenforums.com  It includes how to see up the boot process from within Windows 10. Give it a try and see if the flash device is shown there, and let me know, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.    

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RELEVANCY SCORE 60

Hello all.  I recently bought an Nvida 1060 to replace my old GTX 680.  No problem knowning to to swap out the cards in general, but there was this metal support on the old graphics card as well as holding the wiring together on top of it.  I'm curious if any other 1440 owners have dealt with this.  Did you leave it in?  How do I take it out if I can? There is not a single youtube video or support video of anyone with this model number!  Appreciate all of your help.  To clarify; this isnt the bar that goes across some HP envy models that you can see in the tutorial videos.

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RELEVANCY SCORE 60

Hi, I am using hp envy phoenix 860-020d which shipped with 128GB SSD & 3TB HDD. I read that the motherboard is actually able to support additional SSD/HDD& i can see that there's one extra slot that is unused. However, when i contacted HP Cust Support, they informed me that my desktop does not support additional drive. Has anyone tried installing additional drive? Will this work? Thanks!

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RELEVANCY SCORE 60

The LED lights on the front of my HP Envy Phoenix 860 only change colors in Red and Green even if those colors are not any of the 4 colors I have chosen in the HP Phoenix Control software.  There are no settings or other menus in the Phoenix Control software.  Just the 4 different modes.  Trying each mode the colors never change to anything but Red and Green.  Turining it off and back on has makes no difference either.   Based upon the Programs and Features area the version of HP Phoenix Control software that came installed on my computer is 1.1.1. I know Christmas is coming up but only Red and Green all the time is gonna get old. Thanks for your help. Scott

A:HP Phoenix Control for LED Lights on Envy 860

Hello @Scott1515?, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the LED lights, and wanted to assist you! To start, can you provide me with teh Product Number of the desktop?  Here is a link you can use that will help you find your Model and Product Number:How Do I Find My Model Number or Product Number? In the meantime, have you tried using the HP Support Assistant, to check for updated drivers?  Did you always have this issue, or did it just start to happen recently?  Looking forward to your reply. Have a great day!

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RELEVANCY SCORE 59.6

Hey, guys. I have a problem. I'm not sure where to post this. My younger brother's computer won't boot correctly. It will get to the loading screen with the bars, but just stays there forever. Just the moving bars and "Microsoft Corporation". I got a Vista Recovery Disk and tried to boot from the disk so I could hopefully go into system restore or something, but it just does the same exact thing.

However, randomly, twice when trying to load from disk I got a screen where I could press F8 to get more options for starting, and it took me to the screen with "Safe Mode, Safe Mode with networking, etc". So the first time I tried selecting the option "Boot from last known good configuration". Same exact thing happened. The second time I selected start in safe mode and it went to the "Loading windows files" (I think) screen. It was scrolling through a bunch of files, but then it stopped and wouldn't do anything. The last one listed on the bottom when that happened was something like " ...\ disk.sys ".

That's the best I've been able to do, and cannot find out how to fix it. I have searched all over the internet and found a few forums with similar problems, but they were never resolved. Most of what I've found are people with problems installing the OS and with crcdisk.sys (something like that). Still, I cannot figure it out. All my brother does on it is play World of Warcraft. I asked him if he installed anything or did anything... Read more

A:Startup hangs/freezes on loading disk.sys

Try these free, bootable diagnostics first:
Quote:




H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
http://www.carrona.org/memdiag.html (read the details at the link)
http://www.carrona.org/hddiag.html (read the details at the link)

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RELEVANCY SCORE 59.2

My desktop computer HP Envy Phoenix 810-150se has NVidia GEForce GT640 graphics card with 4gb memory. I have two monitors, both capable of 2560x1440 resolution. One monitor is connected via HDMI and the other thru Dvl-D. I got maximum resolution in the monitor connected via HDMI but the second one max in only 1920x1020. How can I get 2560x1440 in both monitors?  Thank you!

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RELEVANCY SCORE 59.2

Hello,I have a problem finding and installing Windows 10 drivers for HP Envy Phoenix 810-000ec, since there are only Win 8.1 drivers available.  I have upgraded from Win 8.1 to win 10, and it is now impossible to install win 8.1 drivers on a Win 10 PC. I need drivers for Chipset, Storage, Audio, Network and Graphics. Would you help me, please?

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RELEVANCY SCORE 59.2

My system will not let me on the internet or get to my folders.  It is in a loop that keeps saying "Automatic Repair"  -  then it says an error has occurred - we will restart for you.... then the loop starts again!   Do I need a new hard drive?  This have never happened with my Toshiba Laptop  or my DELL XPS!

A:Okay!!!! My HP ENVY PHOENIX DESK TOP is in a AUTOMATIC REPA...

Greetings, I have seen this before. Did you implement any recovery strategy for getting back to your previous OS if you upgraded to Win 10? Have you backed up the important stuff because recovery does not always work? You may have to rebuild this PC using HP Recovery media or a reinstallation of Win 10. You need to create Win 10 boot media using a different PC. See Windows 10 Forum for detailed repair options and instructions. Option 5 applies when using Win 10 installation media. Refer to the beginning of the article for recovery options. Try the least destructive options first, startup repair or system recovery. Jay

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RELEVANCY SCORE 59.2

Where can I order some of those cylinder-head guide screws that you screw into the sides of a new drive, so it will glide along the rails and lock into place in the internal 3.5" slots? No extras came with my computer. I need to install 2 more drives so need 8 screws (4 screws per drive).













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A:need hard drive screws for HP Envy Phoenix 800-060

I called our local Mom & Pop's computer store and they offered to sell me a dozen screws for $1. I guess that's the only way. HP doesn't have them.

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RELEVANCY SCORE 59.2

I just purchased a Phoenix Envy 850 that has a 256 Gb SSD HD as primary drive.  I would like to add a 2 Tb SATA HD as a secondary drive, but before I order one I'd like to know what size to order (2.5" or 3.5") and if I need to order extra brackets, screws or cables when I install it.  Thanks

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RELEVANCY SCORE 59.2

I have a new HP Envy Phoenix desktop and when I try to hook it up to the HP LED Backlit monitor, the monitor boots and then goes to sleep. I hooked the monitor up to a different PC and it was fine. I tried both the VGA and HDMI ports - no luck. I'm wondering if I have a bad card. Has anyone had this problem? The PC is new but sat in the box for 7 months. How do I get support from HP?

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RELEVANCY SCORE 59.2

I want to upgrade the New Nvidia 1080 GTX founders on this computer.  I noticed inside the tower on the power supply it reads 470W and on the specs it says 500W. Will this be an issue since Nvidia recommends 500W for this card.  Will this card fit inside the tower. It is about 1 inch longer then the exist GTX960.  Can the current  motherboard and cooling system handle this new card.   Any input and advice is much appreciated.  thx

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RELEVANCY SCORE 59.2

Hello,I have a problem finding and installing Windows 10 drivers for HP Envy Phoenix 810-000ec, since there are only Win 8.1 drivers available.  I have upgraded from Win 8.1 to win 10, and it is now impossible to install win 8.1 drivers on a Win 10 PC. I need drivers for Chipset, Storage, Audio, Network and Graphics. Would you be of any help?

A:HP ENVY Phoenix 810-000ec needs Windows 10 drivers

Hi: Didn't W10 install the drivers you needed? The only driver I ever see issues with is that sometimes there is no audio after upgrading. See if these drivers work... Chipset:  The 2nd one down on the left is the auto install file.  Install and restart the PC. https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr... Audio: This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system. File name: sp71717.exe Ethernet: This package provides the Realtek Ethernet Controller Drivers for supported models running a supported operating system.  ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71804.exe If you need the wireless driver, I would need to know what model wireless card your PC has. I can't help you with the graphics.  W10 should have installed the graphics driver.

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RELEVANCY SCORE 59.2

The plastic cover for my phoenix envy optical drive falls off and is hard to replace securely.  Any tips?

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RELEVANCY SCORE 59.2

Hi, I have a 860-039nb tower. When the PC is off and I turn it on, fan #6 (case fan, see step 3 here http://support.hp.com/us-en/document/c01857696) directly starts blowing at maximum speed and never stops. This is the out of the box behaviour, the PC is new. I have searched HP site and found that a bios update could fix this. I tried to install the bios update from the drivers and updates pages of the 860-039nb, but to no effect since that bios update is for a different family. See http://support.hp.com/us-en/drivers/selfservice/hp-envy-phoenix-860-000-desktop-pc-series/8499708/mo... > bios Now the funny part and 'solution'. When at boot, I open the HP diagnostic tool with F2, and after it exit (nothing is done/changed, just F2 and exit), the fan directly operates normal. Right now it means I have to do the F2 action on each booth, which is a solution. But I prefer to have the above behaviour fixed in a better way

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