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My HP notebook stream 11wont turn on

Q: My HP notebook stream 11wont turn on

I was doing a system restore then it said it couldn't restore properly so I cancelled it would keep going to the HP start up and then went black and now it won't start at all even if it's plugged the light that indicates it's charging comes on but that's it. I need help!

RELEVANCY SCORE 200
Preferred Solution: My HP notebook stream 11wont turn on

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A: My HP notebook stream 11wont turn on

Hold the power button down for 10 seconds to see if it will power down. If not, leave it unplugged from the charger until the battery completely discharges and then reconnect the charger and boot it.

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RELEVANCY SCORE 75.6

I have a HP stream 11 and it turns on but it won't leave the start up screen. It turns on and the logo pops up then it shuts off and does it again. I tried to factory reset it and it has failed twice. I tried everything else and nothing is working. I really don't have the money to pay for an expensive repair and I need this laptop for school and work.

A:HP Stream Notebook Won't Turn On

Hi,  Are you able to get past BIOS/UEFI screen? After that to Windows setup screen? Please test your hard drive and memory (extensive testing) by tapping F2 key as soon as you power on laptop from System Diagnostics. Let it finish. If all tests passed proceed.It is a very economical notebook. Therefore manufacturer has cut down many standards like hard drive storage capacity, RAM, processor to name few. This makes Windows installation tough especially Recovery process as it uses more resources.I would suggest you to clean install Windows using Microsoft windows media creation tool by creating bootable installation USB.Get the exact version of Windows that came pre installed with this notebook -->Windows 8/8.1: Option 1https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.htmlWindows 10: Option 1https://www.tenforums.com/tutorials/2376-usb-flash-drive-create-install-windows-10-a.htmlDownload, save additional drivers from your HP support page.RegardsVisruth

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RELEVANCY SCORE 75.6

Help, please! I have had my notebook since Christmas and hadn't had any issues until today. I watched Netflix last night and closed the top, as I usually do, before bed, and when I woke up it wouldn't turn on. I tried to leave it plugged in to the charger and trying a couple of hours later, but no luck. There hasn't been any damage, so I'm not sure what the problem is. Any help is much appreciated!!

A:HP Stream Notebook Won't Turn On

Hi! Some Times You Need To Do This Unplug The LaptopTake Out The BatteryPress The Power Button 15 Times And Then Hold It Down For 30SecondsPut The Battery Back In The PCPlug The PC Back InAnd Try To Turn It On     Good Luck!Regards: 1029rjmenvy17tPlease 'KUDO' If You Like for Thumbs Up and 'Accept As Solution' If This Fixed Your ProblemTo Help Other People Find This and Help Them Fix the Same or Similar Problems

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RELEVANCY SCORE 74

I can't restart my notebook stream. It is charged (well the charging light is orange?). Any thoughts? We only purchased this in January

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RELEVANCY SCORE 74

Couple days ago laptop was working fine, went out for the day and when I came back my laptop screen was black but the power light was flashing, tried to turn it off by holding power button down but wouldn't turn off and still kept flashing.. Pressing keys doesn't help pressing the mouse pad doesn't help! Just can't get it to turn on!

A:HP STREAM NOTEBOOK WON'T TURN ON BUT LIGHT FLASHES

Hello @Julievk1967?, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the notebook not starting, and wanted to assist you! To start, can you provide me with the Product Number and Operating System of the notebook?  You can use the links below to help you with that information:How Do I Find My Model Number or Product Number?Which Windows operating system am I running? In the meantime, please review the following documents, and let me know how it goes:HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep CodeHP Notebook PCs - Computer Does Not Start (Windows 10)HP Notebook PCs - Computer Does Not Start (Windows 8) Please let me know if this information was helpful by clicking the thumbs up below.  If this post resolved your issue, then please click on Accept as Solution. Regards!

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RELEVANCY SCORE 74

Contacted hp last month who took notebook away as wouldn't turn on at all despite online and on phone trouble shooting. A week later laptop returned to me with note saying all repaired re booted etc. Turn my laptop on and still not working black screen and power key on. Plugged in to see if it was just needing charged still not working. Not very happy at all as notebook is new and hardly used.

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RELEVANCY SCORE 73.2

I have had this  notebook for two years   no problems,  my daughter turned it off let  it charge, next morning  it would not turn on or charge

A:my hp stream notebook will not turn on anymore or charge �...

Hello priscellaf, Sorry to know that ! Please try Hard Reset before we try anything : Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for a full minute.  Plug in the AC Adapter ( leave the battery out for the moment ) and see if the notebook will start.   You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge. It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.You might find the answer to your battery/power issue as you work through the steps in that HP support article.    Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 73.2
A::-P stream notebook won't turn off or on - power light stayi...

 Hi @suggs66,Thank you for visiting the HP Forums!I have looked into your issue about your HP Stream Notebook and it having startup issues after an update was done. Try performing a hard reset. You could try a system restore. System restore will help if something automatically updated and did not go well on the Notebook. When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.  Please get back to me how this goes.  Please click the Accept as Solution, to the right of the Thumbs up icon, if your issues is resolved.  Thanks

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RELEVANCY SCORE 54

I bought a HP Stream Notebook PC13 with Windows 10 already installed. I only use this computer to surf the web, but it does have an active trial version of Microsoft Office.  There are no additional programs, photos, videos, etc. downloaded to the computer beyond the original bundle.  The notebook has a 28GB hard drive and 3.58 GB are free.  I cannot run the Windows 10 update with so little free space on the hard drive.  I have a number of files that I think I can delete (Evernote and McAfee), but still not enough to download the Windows 10 update. What's the easiest way of identifying trash to delete?  Finally, any idea why HP built this notebook in a manner that updates are cumbersome/problematic?

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RELEVANCY SCORE 54

my hp notebook pc 13 wont start up after the splash screen shows. it doesnt show any error messages. the model number is: 13-c120nr i dont know what to do it wont let me do anything and before it did this i factory reset it and since i did this it opens up shows the HP splash screen then the screen turns grey then black and then restarts  help would be much appreciated plz help

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RELEVANCY SCORE 54

I have just purchased a HP Stream Notebook PC 11 and want to find a User Guide I can print out











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A:HP Stream Notebook PC 11

Hi, Please try the following manuals:    http://h20566.www2.hp.com/portal/site/hpsc/public/psi/manualsResults?sp4ts.oid=7527384&ac.admitted=1426918610062.876444892.199480143 Regards.

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RELEVANCY SCORE 54

Hi i was woundering what can i do if my hp stream pc 11 isnt holding a charge and the screen say battery alert when i turn it on i have no idea what to do please get in touch thank you for your time

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RELEVANCY SCORE 54

Hello I was upgrading the OS from Windows 8 to Windows 10. As I let it upgrade I noticed that it said, "Restoring your previous version of Windows" then it would restart and do it all over again. I have an external hard drive in which I used for the upgrade. I have kept it plugged in. Please let me know how to break the circle of restarting and let it either install Windows 10 or 8. Thanks!Louie

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RELEVANCY SCORE 54

So new laptop today, somehow I must have put on the wrong password so couldn't log on, can't find anyway to reset it. Tried to reboot went wrong....now I get system disabled 52131797.... I have an essay to complete asap, please don't tell me have wasted 150 on a new laptop for nothing??? What happened to the good old days of just rebooting a laptop. ?

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RELEVANCY SCORE 53.2

My HP Stream Notebook PC 11  11-d010na won't power up, AC led is white and pulses brighter white three times and this repeats. Power switch lights up but nothing else happens. Battery was about 75% when shut down last evening. Purchased March 2015.

A:HP stream notebook won't power up

Have you tried the hard reset procedure in the following HP document?http://support.hp.com/us-en/product/HP-Stream-11-Notebook-PC/7372144/model/7639703/document/c0471847...

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RELEVANCY SCORE 53.2

Im factory resetting my HP STREAM NOTEBOOK LAPTOP WITH WINDOWS 10(32bit). Are there going to be any downfalls that I should expect ( besides the obvious data loss) as a result of this reset or any precautions I should take during or afterwards?

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RELEVANCY SCORE 53.2

Computer not charging. I tested the charger adapter and it seems to be working. How do I troubleshoot the charging port?

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RELEVANCY SCORE 53.2

My laptop turns on and shows the logo for a few seconds then the screen goes blank. Ive carried out system fast tests with both extensive test and quick test and all categories passed. Please help. Thanks.

A:HP Stream Notebook not turning on.

Do any lights stay on when the screen goes blank or does everything go dark?  It sounds like the screen stays on when you are in the BIOS since you were able to run the diagnostics.  You might try restoring Windows back if that is what is not working using the F11 system recovery option.

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RELEVANCY SCORE 53.2

My laptop keeps on turning off and restarting for no reason. The screen just turns black while I'm using it. It's been doing this for a while.

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RELEVANCY SCORE 53.2

I attempted to contact HP is regard to the issue that I am experiencing, but cannot as my warranty expired on 6/22/16.  I'm hoping someone e here can provide insight.  When I turned my Stream on this afternoon, it wouldn't boot.  Odd, since it was fully charged last night, so I went ahead and plugged it in.  Upon doing so, I encountered a black screen stating my internal battery was nearly at capacity.  What precisely does that mean?  I am able to use the notebook as long as I keep it plugged in.  Also, while plugged in I receive a message stating that it's connected to a power source and the battery is not charging.  The moment I unplug it, it shuts down. I'm more than upset in regard to this new and unwanted development.  The notebook is only 15 months old.  Is there any way to salvage it or am I looking at buying a new one?  I've always used HP desktops,laptops, and notebooks; now I will never purchase one again. Has anyone else experienced this issue?

A:Stream Notebook Will Not Charge

When you hover the mouse cursor to the battery icon? What does it say? Plug in not charging? If yes then follow the steps herehttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/windows-10-update-prevents-batt... Cheers!




"Education costs money; so does Ignorance"If my post has helped you, click the Kudos Thumbs up!If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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RELEVANCY SCORE 53.2

Hi I'm having a hard time getting my hp stream notebook Windows 10 to boot up, it comes on and go to the hp screen and goes out but it want boot up, how can I fix this problem.

A:My hp stream notebook want start up

Below shown link might come handy to troubleshoot this issuehttp://support.hp.com/us-en/document/c03518165 Or http://support.hp.com/us-en/document/c04718479 Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,K N R K

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RELEVANCY SCORE 53.2

I want to know what kind of micro sd card is better to use for an HP Stream  13 4G? And what kind of stuff can I put on the micro sd card? My memory is almost all full because of the updates, could I put some of the stuff in the sd card?

A:Micro SD for the stream notebook

Hi Lori,  I use SanDisc Memory card for both my Laptop and Camera..   Its really good..  Compact And excellent performance..  I would suggest u to by a 64GB or 128GB Memory card for storage..  But 128gb sd cards are more than 2 or 3 times expensive than the 64gb memory cards..  64gb would cost u around $30 but 128gb would be costing around $70 or more.. So, wat i would suggest is to buy an 1TB External Hard drive which would cost u around $50...   Western Digital and Seagate are good..  I prefer WD and i own one..So u can do like this - keep a budget of $80 and purchase a 1TB WD Ext HDD and a 64 GB micro SD card..  (Product pricing may vary)..   But remember this - Internal Hard disc or the External HDD, both a very delicate..  Should be handled with atmost care.. You Drop down your HDD once, thats it, its gone.. Dead..    But Memory cards are strong, can handle Drops, bumps and pressures..    And yes, i both HDD and mmc, u can store Media files (Pics, Movies and Songs), Software files (exe files only), games and other documents..   But u can not "install" Softwares or games into mmc ot ext HDD, there r chances that it wont work.. Also mmc are Compact but Ext HDD are not..  So upto u to decide..    Mark this Reply as "Accept as Solution" if it solves your problem.  Click "thumb up" just to say Thanks..Good Luck!! - Raj

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RELEVANCY SCORE 53.2

Stopped working, fully charged but not switching on. White light on power button just keeps flashing. Tried hard reset but not helped. HELP ME!!! I have a document I'm working on and can't access it because of the fault.

A:Hp stream notebook 11 (energystar)

If holding the power button down for 10 seconds does not power it off, leave the power supply disconnected until the battery fully discharges.  Reconnect it and attempt to boot it, this has worked for some posters here for the Stream notebooks.

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RELEVANCY SCORE 53.2

I was trying to fix an HP Stream Notebook 13's (HP Stream Notebook - 13-c002tu) small  HD size problem. The HD was showing a total size of 29 GB. I don't know if it was originally sold with this size of an HD - I find it highly unlikely. I tried to reset it  using the HP reset via UEFI. I saw HP partitioning the drive so I assumed it would be fixed. After resetting, windows showed HD size was still the same. I took a look at the disk with Windows Disk Management, and there wasn't really any unpartitioned space. What should I do?











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A:HP Stream Notebook 13 - bad HD size?

Hi, HP Stream is made specifically for browsing purposes only. The agent that sold you the laptop should have educated you about HP Stream Notebooks  properly. As the name itself. It was made for surfing purposes only. So theres no need to FIX the computer. What you need is an upgrade. If you want to store more files or docs then get an sd card. It is listed in the overview of the computer specification Store it in the cloudGet 1 TB or 100 GB of OneDrive storage for 1 year, included with Office 365, to easily store, share and enjoy your photos, videos, and documents.2 http://www8.hp.com/ca/en/products/laptops/product-detail.html?oid=8929217#!tab=featuresCheers!

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RELEVANCY SCORE 53.2

My HP Stream Notebook PC 14 keeps shutting off, as in the screen just goes  black. I can try turn it on, sometimes it turns on for a few seconds then turns off, other times it just works as normal. But now and then, I can't use it at all because it just won't turn on. Strangely, when it does turn on, the cursor usually isn't on the screen and only appears after about a minute. It's fully charged and I have the charger plugged in. It has enough memory, and I have seen problems like this where laptops have overheated, but the HP Stream Notebook PC 14 has a solid state drive, and it never feels warm. Any help? 













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A:HP Stream Notebook PC 14 keeps shutting off?

I have resolved my issue. The problem was that the laptop casing near the area of the power button had become a little bit loose. Everytime I moved the laptop it must have activated the power button and turned if off. I had a look on the underside of the laptop, and found a screw underneath one of those rubber stickers in the corners. It turns out that it had loosened itself over time. I screwed it back in, the casing is now more tight, and the problem has stopped occuring.

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RELEVANCY SCORE 52.8

I have a HP Stream Notebook PC 13.  It is a little over 18 months old and I have barely used it.  Yet, it constantly freezes and is painfully slow.  Is there anything I can do to fix this?

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RELEVANCY SCORE 52.8

i have error in my recovery usb media when i want to restore my laptop to factory setting.i want to sell my laptop and hence like to wipe out the laptop and put it back to its original factory setting. the recovery usb media i created is not able to do boot the system (Or whatever..i think the usb is corrupted) can anyone help pls

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RELEVANCY SCORE 52.8

The notebook was trying to run an update, a problem occured and everything froze. It would not turn  off so had to let it run out of power so it could be turned back on. Afterwards a message came up to advise not enough space to perform the update with an icon to click to clear available space which I did. It did this then I think tne update failed. After that word will not open, I click on the icon to open  but nothing happens. The product is under warrenty still, I just have no clue what to do. Can anyone help?  Please!

A:Word will not open on HP Stream notebook 11

Hello, Thank you for posting in the HP Support forum. Welcome! Is it just MS Word that does not work ?Is the icon that you are trying to open a desktop shortcut or shortcut pinned to the Taskbar ? If you try to open Computer, then navigate to C:\Program FIles (x86) >> Microsoft Office >> Office xx >> then open WINWORD.exedoes it work/open ?

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RELEVANCY SCORE 52.8

My OS is 32 or 64. I don't know how to find that. I have installed 13 apps on my new notebook and the storage is full. I can't download anything. I have read that you can add an sd card for additional storage. How do I do that? I've gotten rid of a few apps and do the disc clean-up daily, but nothing really helps. I am a novice user who searches the internet and I store photos of the grandkids. My apps are news and facebook/messenger. So far this thing doesn't do me much good. Any advice?

A:adding storage to my new stream notebook

On the left side is a card slot.   You put one of these in the card slot. An SD card you can buy at any office or camera store.    To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out Once the card is in the slot it will show up as a device and you need to give it a drive letter, generally D: After that, you can move all the files in your libraries (documents, pictures, etc) and your downloads folder to the SD card. This tells how generally: http://www.makeuseof.com/tag/how-to-increase-storage-space-on-windows-8-1-devices-with-sd-cards/ This says Windows 8 but the process is similar in Windows 10. This is also helpful: http://www.tenforums.com/tutorials/8822-library-save-location-set-windows-10-a.html And this: http://windows.microsoft.com/en-us/windows/redirect-folder-new-location#1TC=windows-7 When you install an application, many of them will give you the choice where to install during the process. By default they want to install in C:\program files. Put a program files folder on the SD card and then you can direct program installs to the SD card where you are given the option. You might even uninstall some of the ones you already have and reinstall them on SD card.  Post back if you need more help. If this is "th... Read more

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RELEVANCY SCORE 52.8

my hp notebook wont connect to any wifi at all like it used to i tried trouble shooting but it says my device is working properly and that it must be the router i have the broadcom 802.11 network adapter my model number is: 11-rO14wm

A:hp stream notebook little or no wifi connectability

Wi-Fi networking is a convenient way to access the Internet. However, a lot of things can go wrong when using a wireless connection, and it can be frustrating when the connection is slow, intermittently drops, or cannot connect. The steps in this document provide tools that have been found helpful in solving problems such as the PC not connecting to the Internet, or no Internet or wireless connection being made. Let us guide you through the solution (in English).   Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 52.8

Hello.  Message appearing saying battery power too low even after it has been fully charged.  Notebook was bought in July 2015, any help is appreciated.

A:Battery issues HP Stream Notebook

Hello edgrimes, Welcome to Forum !!   You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge. It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.You might find the answer to your battery/power issue as you work through the steps in that HP support article.  Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee  

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RELEVANCY SCORE 52.8

while trying to download and update to windows 10 i keep getting stopped at  Note enough space, its saying i need 5GB of space. my RAM is only 2GB. does this mean i cant get windows 10? or must i get an external hard drive? 

A:hp stream notebook 11 windows 10 space help

shannel First of all, you're confusing memory with disk space.  The Win10 Upgrade typically needs 20GB of disk space, and as your laptop most likely has only a 32GB drive, it has nowhere near enough space to do the upgrade. Second, the 2GB you mention is system memory, which is totally unrelated to disk space. Personally I would advise strongly AGAINST doing the Win10 Upgrade, as it is a LOT of work and even when that's done, folks have complained about later, not being able to apply the Cumulative Updates, and there is a BIG one coming out the beginning of August! Here is a link from somone with a similar model who did perform the upgrade: How I was able to install Windows 10 on HP Stream 13 (32GB S... - HP Support Forum - 5179626

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RELEVANCY SCORE 52.8

I bought an HP stream notebook for Christmas last year with Windows 10 , and I got a virus on it a few weeks ago and tried to reset it and I say it down for like 2 hrs and it was still frozen at 1% so I turned it off. When I turned it back on there would be a line at the top and then the HP welcome sign would show and then it would go black then turn off ( the power light was still on) and then continue to restart over and over. I tried pressing f11 to go and reset it but every time it says "there was an error resetting your pc" at about 44% and the diagnostic test found nothing. PLZ HELP

A:My HP Stream notebook won't boot Windows 10

Hi, the Windows 10 installation image is available for download from Microsoft if you want to wipe the disk clean and do a fresh install.  There are instructions here.

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RELEVANCY SCORE 52.8

Okay so I factory reseted my Laptop and so when I turned it on it woulfld show the HP screen, a blank screen, and then a black screen and it kept repeating that order and wont go passed. You cant remive the battery and im sure I tried everything. help.

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RELEVANCY SCORE 52.8

Won't boot flashing LED on caps lock key

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RELEVANCY SCORE 52.8

Hi Im having great trouble with this notebook.... it was working fine but it was begining to be loaded with lots of items that were no longer needed so i decided to complete a hard reset/restore back to factory settings. i followed the instructions and the restore started it got to around 65% and then a message appeared on the screen stating that an error had happened, the only oprion was to continue with the process, so i clicked continue. Now the screen simply rotates between a Hp logo screen and a black screen and nothing else. I have tried several things - upon start up i press esc f11 shows that the "machine needs repairing"?? with an error code 0000225 currently the notebook is completely inopperable...Please help! 

A:Restore problem stream 11 notebook

@Mark-J1 Hello;Allow me to welcome you to the HP forums! This error code means one or more of the boot loader files has been corrupted. You will need access to a working PC for this step in order to create the media needed to repair your PC boot loader.Once you have that, please download and create Win10 install media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit). While you CAN change these settings, do NOT. If you do, the resulting media will be different and will force you to enter a NEW product code!Boot from the media you created, and follow the directions in this link: http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.htmlYou will need to go to the Advanced Options screen and click on Startup Repair. You will probably have to run Startup Repair three times for it to fix all the boot loader problems.When done, your PC should boot OK. If it does not, there is a more serious problem.Good Luck

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RELEVANCY SCORE 52.8

Keeps saying my password is wrong, have gone onto the site and reset it from another pc yet still says its wrong chuckle 

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RELEVANCY SCORE 52.8

I can't not factory reset my laptop. I tried the F11 solution and it dint work an error message came up "error code: 0xc000000f" I tried every solution even the hold power etc. I can not bypass the HP logo screen, PLEASE HELP! I need my laptop for school work.

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RELEVANCY SCORE 52.8

This computer is used by a class of 33 students. The Student brought me the computer with a white screen. He said all he did was boot it up. I turned it off and turned it on several times and it just gives you the white screen. I tried hitting the esc key when turning on the computer I was able to see the screen for a few seoconds and selected f2 but then it also became a white screen. So I connected it to a projector using an HDMI cable and it I was able to see it. I  logged in and can do anything i need if it's connected to the projector. I've looked at the computer there are no dings or scratches, I've pressed around the screen and hinges area to  see if there is something loose but it will not show the screen. So my question is what now? The warrenty expired Jan 7. Is it the screen that needs replacing or is it possibly a wire that loose inside?  This is the same batch of computers that I had one computer overheat while being turned off and charging. It  started burning and smoking two weeks ago from the plug that goes into the computer. I'm starting to worry that these computers cannot handle the use of students daily for four hours. I haven't hand any issues with our chromebook carts or macbooks. Looking for a solution thanks.  

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RELEVANCY SCORE 52.8

This computer is used by a class of 33 students. The Student brought me the computer with a white screen. He said all he did was boot it up. I turned it off and turned it on several times and it just gives you the white screen. I tried hitting the esc key when turning on the computer I was able to see the screen for a few seoconds and selected f2 but then it also became a white screen. So I connected it to a projector using an HDMI cable and it I was able to see it. I  logged in and can do anything i need if it's connected to the projector. I've looked at the computer there are no dings or scratches, I've pressed around the screen and hinges area to  see if there is something loose but it will not show the screen. So my question is what now? The warrenty expired Jan 7. Is it the screen that needs replacing or is it possibly a wire that loose inside?  This is the same batch of computers that I had one computer overheat while being turned off and charging. It  started burning and smoking two weeks ago from the plug that goes into the computer. I'm starting to worry that these computers cannot handle the use of students daily for four hours. I haven't hand any issues with our chromebook carts or macbooks. Looking for a solution thanks.  

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RELEVANCY SCORE 52.8

Hi I am going to buy a "HP Stream 11-Y013CA Bilingual Notebook". based on the specification, it has only 32 GB storage. I think it is total avialble storage capacity an dwant to know how much actual storage will be availble after installing Windoew 10 an dother pre-installed programs. Thanks

A:HP Stream 11-Y013CA Bilingual Notebook

Hello,  Everything is soldered to the motherboard....the CPU, RAM and hdd all three so the only way to upgrade would be to replace the motherboard which will cost more than the computer did. Nothing is end-user serviceable...it is a closed system.   Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 52.4

My HP Stream will not turn on. I haven't used it since December and when I went to turn it on nothing happens. I let it charge after that for a day or so and still nothing. I put it away to figure out later and just now got around to it and still nothing. I checked my warranty and it had ended on the 8th of January ( wish I would have checked that earlier). The only thing that happens is that when the power button is pushed the power light comes on for about a two seconds then turns off again. Hope there is something that helps.

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RELEVANCY SCORE 52.4

Hello, my Hp Stream 13 won't turn on at all.I've looked all around this site and tried everything, but my computer won't turn on.When I press the power button, the power led and the power light on the side blinks 3 times and then stops. The charge light, near the charging port is constant orange when I plug in the power cord.   And the Caps lock button doesn't blink at all. 

A:HP Stream 13 Won't Turn On At all.

This sounds similar to whats happening with a stream 11 that i'm looking at for a friend. Battery light is on orange, after leaving it on overnight it eventually went white (changed) yet it powered off after 5 mins, when I went to switch it on again it just blinked three times and nothing happened. If I leave it charging for a few hours then it will work fine for another 5 minutes then simply turn off. I think it may be something to do with the UEFI firmware, if not a firmware issue then it makes me believe that these notebooks are just to be prone to failure :-/ Did you ever manage to fix the problem? If so what did you do?

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RELEVANCY SCORE 52.4

Won't turn on at all, the power light is on and won't turn off either! Can't do a hard reset as the power light won't go off!

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RELEVANCY SCORE 52

So I have the HP Stream Notebook and it's been working all well and fine. However I was going to give the computer to a friend and wanted to perform a reboot so he can receive the laptop all "new" and clean. Also my microsoft email got hacked and I never was able to recover it so being able to log in to the laptop was kind of a no go. However when I tried to perform a reset and wipe all the files the computer said it was unable to. I can't even see the log in option anymore it just displays HP and a black screen. Only thing I could do is turn it on and press F11 to see the troubleshooting menu, but everytime I try to reset it still won't work, it goes up to 37% and then it says it was unsuccessful with rebooting the laptop. I can't return it since there's no warranty but is there any hope for my laptop? This friend really needed it...

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RELEVANCY SCORE 52

Hi, i was wondering if someone can help me, i brought my HP Stream Notebook 11 back in Jan 2015 and it was working fine until the other day when all of a sudden it turned itself off. When you turn it on now it says there is no operating system and the flash drive is not recongnised and i cannot do anything with it, it is totally usless at the moment. Thanks! Sarah

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