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windows update from 8 to 8.1 will not allow access with correct password?

Q: windows update from 8 to 8.1 will not allow access with correct password?

Hello,  newbee here.   Looking for some help with a gateway laptop.  Had a shutdown prompt to update.  Hit that fun button to shut down and came back to a usless laptop.  The computer seems to fire up correctly.  It takes me to the password screen and waits for my input.  When I enter the correct password the system sends message that "you can't sign in to your PC right now.  Go to account.live.com to fix the problem, or try the last password you used on this PC. "
Help.  I do not have any restore disc for this unit.  Is there a way into safe mode to disable the password?  or can I restore to before the last update?  I need past this screen to try anything though.
Thanks for the help

Preferred Solution: windows update from 8 to 8.1 will not allow access with correct password?

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You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: windows update from 8 to 8.1 will not allow access with correct password?

The error that you've received is saying that (most likely) you're not entering the right password.
Go to account.live.com and get them to reset your password.
This may help to reset the system (and will wipe everything off the system):
- at the login screen, click on the icon in the lower right
- hold down the "Shift" key and then click on "Restart"
- continue to hold the "Shift" key until the system boots into the recovery mode
- Once in recovery mode, click on "Troubleshoot", then of "Reset my PC" (these may not be the exact words)
Worst case, contact Gateway for a set of recovery disks.
Here's a page that I wrote back in 2012 that has instructions:  http://www.carrona.org/recdisc.html#gateway

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My wife's laptop rebooted automatically to apply a Windows 7 automatic update and now it says the password is incorrect.

She has had the same password for several years and uses it every day. It is her middle name so she has not forgotten it and it does not use capitals. Caps Lock is defintely off (although we have tried it with it on also!).

We do not have a password boot disk.

I have read about password recovey tools but logically they would not help as we know the password anyway.

Why would the password suddenly be rejected after the update?
How do we get the computer to work again?

Neither of us are very computer literate, so I hope someone can help (in simple English )


A:Correct password rejected after automatic Windows update

Try starting in Safe Mode and see if you can enter the password and have it work there. If so, go into Start Menu->Control Panel->User Accounts->Change your password-> and choose a temporary password for now (make sure it is something you will remember). Restart Windows and see if you can login with the new password.

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Hello, so I've just found an old laptop I've had hoarded with windows 8 on it. Everything on it is super outdated, and I noticed it had my account on it which was basically my Microsoft account. I tried to sign in, but it says it's incorrect. I know my
password, and I've changed it over the years, but since the laptop is so old, it wants me to put in the last password I used to sign in on it. Problem is that I had so any password changed and I cannot remember what password I used. It will not let me use
my new password, because it says it's incorrect. Any way to fix this?

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Good afternoon. Starting today, I have been unable to access most password protected sites. When I try, I get the "the page cannot be displayed" screen. In addition, I have been unable to run the Windows Update application from Microsoft. When I click on Scan for updates, I get the following page:

Windows Update Error
Windows Update has encountered an error and cannot display the requested page.

Select from any of the following pages for information about Windows Update services, or send us your feedback.

Windows Update Home Page
About Windows Update
Support Information

You can also get online support if you are having problems with Windows Update.
Send error number to Microsoft (0x800C0005)
Note This sends error information but does not create a support incident; you may or may not receive a response.

Any assistance would be greatly appreciated. I run Win98.

Thank you

A:unable to access password protected sites, or to run windows update from Microsoft

Hi, this is a good site for the windows update error


Both problems can be the result of a broken firewall, if you have one, you could try reinstalling.

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I can't remember fully now but I was having a problem with setting up a schedule in Macrium Reflect, it kept failing to accept my Win 10 password. I went to 'netplwiz' thinking I could just login without a password but then after I rebooted I could only get to the win 10 login screen, the one after the pretty picture. It seems there is a scheduling problem with Reflect after the anniversary update and I haven't been able to use it since.

I reset my Windows password but that fails as well so it seems to me that I somehow need to get back into 'netplwiz' again in order to remove the tick 'Users must enter a user name and password to use this computer' but I don't know how to get to it! I found this very complicated to understand as it seems to worded back to front, but I was told to add the tick in order NOT to have to log in!

As I downloaded the update and installed it I don't have an ISO, but assuming there is an ISO (anniversary build) can I create one on this spare laptop and use it on the one I can't get into ? That's assuming it will help me to overcome the login problem?

Thanks for any assistance.

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Moved and cannot open windows with correct password. How can I correct?

A:Windows will not accept correct password

Sorry but we can not help you with passwords. You'll need to try and remember it.

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Hi all,

I got a problem I can't seem to fix. I checked online for help to no avail.

Here's my problem:

I boot my Dell (windows 7 Professional) and when the welcome screen appears all I get is "password is incorrect'"

There are no usernames present nor administrator. When I click on the "ok" underneath the password is incorrect, It brings up my username, but when I enter my password it says it's incorrect (it's not). I can't log in from safe mode, nor will system restore fix the problem.

Since this is an old work computer I was never given the disc that could solve this problem.

Anyone have any idea of what is wrong and how it can be fixed?

Thanks in advance,

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I recently set a password for my computer. I locked my computer and typed it in (so I know for a fact that its right). But when I started my PC this morning it automatically brings me to a screen saying 'User name and password is incorrect'. I press OK and re-enter my password (WHICH IS 100% CORRECT) it says it's wrong.

So when my computer is starting up I pressed F8 and went into System repair. It brings me to a screen to enter a password, I type the EXACT same password as before and it lets me in. I am trying to log into my user account 'Tyquan' when my PC starts up AND on the system repair.

I only have one account which is administrator, I never set a password when configuring my windows for the first time, and even if I did it would be one of 3 passwords (I tried them all and all stupid variations of them that they could be)

I'm just confused as to why my computer is rejecting my password in one screen but accepting it in another.

A:Windows 7 suddenly rejecting correct password.

Hello Tyquann, and welcome to Eight Forums.

If you set Windows to automatically sign in to the user account that you changed the password for, then that could be the issue. Netplwiz will still use your old password unless you updated it in netplwiz by starting over and setting it up again below.

Log On Automatically at Startup

Hope this helps,

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Hello everyone,
the other day I shutdown my computer, then upon restarting it - I entered my password at the login screen as I always do.

Now I know for a fact it is the right password. And the strange thing is, when I get the error (Wrong username or password) it doesn't happen immediately, it goes like it's about to start windows, then comes back to the error.

Now I have bypassed it somehow by pure will, by entering the password over and over again.
And when I was finally logged in, I did a system restore to see if that would work. But upon restarting it brought me back to the login, and the problem remains trying to get back in again.

Also, I went and set the setting to bypass the password, by unchecking it in the control panel.

So now when restarting my computer, it goes automatically to the error instead of the login screen. So before even typing the password, it just presents the error right off the bat.
This is all very strange, any help is appreciated.

System details

Windows 7 home premium / 64 bit
Toshiba Satellite a665

Intel Core i3

A:Windows 7 rejects *correct* admin password

You may have to do a Factory reinstall of your system. If you can get in again . Try changing your password in the user account.Or just deleting it.

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A couple of weeks ago the correct password for my PC stopped working and I have no idea why. I have tried many times the correct password (oh trust me it is not a matter of caplocks) and it does not work. I have alot of files on the PC that i really need (pics of vacations, Uni files, music etc).
My laptop is a HP Pavilion g6-2235tx
I dont know if this would be helpful but, whenever I go into the login window the window that appears when you hold down shift for too long appears.

Thanks in advance for any help.

A:Correct password for windows 7 Home Premium not working anymore?

User Account - Reset Password in Windows 7

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After multiple Hibernation events: windows login fails to recognize correct password

After repeatedly hibernating the computer for about a week or 2, it will eventually refuse to recognize legitimate password and fail to login, yielding "did you forget your password" message.

IF I shut down the computer (thus losing all open windows) and reboot, the password works fine. I have repeatedly changed passwords, but this does not help.

Windows XP Hibernate feature has never worked properly and that is why Windows defaults with this feature off and hidden from newbies. I love the concept but have always found it to be buggy on every machine it has been on. Periodic shutdown and restart is needed to flush memory, but this is the first time I have seen this particular issue.

It seems to occur when Hibernation fails to stay off and the computer immediately re-awakens when hibernate shutdown is complete. In other words, unit will not stay in Hibernation but cycles back on, unless power cord is pulled. When power is returned, computer may immediately boot up.

This problem began on a newly assembled computer with fresh XP SP2 install. (AMD dual core 6000; 2GB RAM; Asus M2N-E motherboard). All updates done, including XP's problem with dealing with 1GB of RAM and more.

Internet usage is safe and clean on main sites only. I Use AVAST antivirus, Spybot, Ad-Aware. I used a SmitfraudFix as I thought I had an infection.

I use both Firefox and Explo... Read more

A:After multiple Hibernation events: windows login fails to recognize correct password

Gee, I am disapointed that no one was able to suggest something here. I did my part by helping others, so what's the prob?

Because this involves immediate rebooting of the computer(hardware?) AND a software issue of not recognizing password, I am leaning to CPU issue. I have seen some weird issues in past that were CPU. I do not have a tester CPU; I do have anothe MB and may try that.

Hey wizzards, What do you think?

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**My post includes the error codes from step #3 and this dropbox link for CBS.zip file created in step #4 of the thread posting instructions (CBS.log was 90mb zipped, almost no compression, not sure if I did it wrong).... I've run SURT and also uploaded CBS & checkSUR.log files


Hello and thank you for reading and for any advice and help you can offer.

This thread is not for my system specs on my profile here but for another Laptop I have that my wife and I are giving to our 10 yr old son, at the end of the school year as a gift.

Here are the basic specs for the Laptop and OS with the problem:

Samsung NP-QX410 Laptop
Seagate 120G HDD
4G dram
Windows 7 Home Premium SP1

About 2 weeks ago we resurrected this Samsung Laptop from a bad Samsung HDD and temporarily replaced it with an older model Seagate 120gb HDD. Everything has been going smooth....until a week ago when I updated the BIOS using Samsung update to version 5. Also, I installed Ccleaner and ran that. These 2 actions may or may not have anything to do with the windows update issue....

I installed many windows updates over the course of 2 days before these last 2 actions. No problems, so I find that suspicious. Now, I have 5 Windows updates that just won't install after many attempts.

I've gone to support.microsoft and tried mr fixit. Also, I've tried sfc /scannow. no issues.

Everything otherwise seems ok with laptop. (I'm ordering an SSD to r... Read more

A:How do I correct the Windows update error 800B0100 & 80073712?

CheckSUR shows the following problems...

Unavailable repair files:
s... Read more

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Hey guys,

I did a fresh install of windows 8 pro. I went and installed drivers etc, then went to do windows update.... it hung on an update for 2 hrs. So i forced it off and booted it up again. Wouldn't boot to system or windows. Was stuck in a reboot loop. Tried repair etc but no luck.
What is the best way to update windows to correct this or any updates I shouldn't install yet?


8 gig ddrd 1866
500 g ssd
gtx 670
Thanks in advanced.

Update now I did another update once I did another fresh install. Now when I get into windows I cannot select the start menu or anything before it looks like windows hangs and just sits there thinking forever.

Wish a fresh install was easy. Not full of headaches or take me 2 days after work to get it going. Hope I can get it resolved today so I can use it this weekend.

Update. I tried installing a fresh copy. Once again windows update froze and crash. I am now trying to dl a smaller portion of updates to see if that works. Then install drivers. Need to get my pc working have tasks that need completion by tomorrow.

A:CrashAfter Failed Windows up date - How to update correct?

I was able to get it working. For me my steps were install windows. Restart. do windows update but only a few at a time. Guess before some updates were having issues together.

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I tried the recommendations for fixing this below:


Follow these steps to grant full permissions to the folder where the files are stored: 1. Right click on the folder on the external drive and click on
properties. 2. On the property window, click Security tab.
3. Now click on Edit and then click Add.
4. Now type everyone in the box and
click OK.

5. Then check Full control check box.

6. Click on Apply and then click OK.
You may also try the below mentioned steps:
1. Click on Start. 2. Go to Control Panel. 3. Select "SOUND". 4. Double click on speakers. 5. Click on advanced tab and then uncheck enable audio enhancements.

But then I received the error message that I don't have rights to edit and add.  Why would this be?  I am the administrator?


A:Windows Media Player cannot access the file. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct.

Please first take ownership of the folder or files, then give yourself full control permission.
Learn How to Take or Assign Ownership of Files and Folders
Yolanda Zhu
TechNet Community Support

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Hi, I was wondering if someone could help me with a password program? I have an Acer Aspire One netbook running on Windows 7 starter and have just logged on as normal with my password. Whilst on there, it wanted to do a Windows update so I did this, the netbook shut down, rebooted and asked for my password again and then nothing?? I put in the same password I have used for months and the same one that I put in less than 30 mins prior to the update but it says its incorrect?

I have tried pressing the F8 button and booting in safe mode etc but all options I choose want a password and I can't give one anymore?

Any ideas how to get back in there?

Thank you!!!

A:My password won't work, even though it is definitely correct?

Welcome Sarah C,

I just used this Tutorial on a student's Vista computer last week!

Study it carefully.

Password Reset

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Why the specified network password is not correct? My password is CORRECT!! It's a good password and the only password used on these computers. When I try to network from my win 10 laptop to win 10 desktop I get this error message? I went to Control Panel Networking and troubleshooted and it said I didn't have permission to network. Yet I had no trouble when I was working the same computers in win 8.1 and win 7. There has been no change in networking procedure in win 10 which worked well in win 7 and 8.1.

A:Why the specified network password is not correct?

Are you sure it didn't say username OR password?

The username is computername\username. If you are not entering it like this, try this way.

Edit:- fixed error in username.

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I have a Windows 10 laptop that will not let me login. I type in the password and it says to reset it through my Microsoft account. I can log into my Microsoft account with the same password just fine. I tried restoring it to a previous point restore point and it asks for the password to proceed. I use the same password and it lets me do a restore point back but that did not make a difference. I booted into command prompt which requires the password as well and net user does not show any accounts. I created a new account with the net user commands and rebooted and it does not give me an option to change to the other account in the lower left like it usually does.

It is the strangest thing because Windows knows the username and password because it asks for it for all the advanced startup options but will not let me log into the machine. Does anyone have any other ideas before I backup data and reset the machine?

A:Can't Login but I know the password is correct

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But indeed, IT IS CORRECT.  I just installed Windows 7 RC for evaluation.  So far, I have NOT been able to connect to any domains.  I am logged into the machine as the administrator......found out how to do that.  When I try to map a network drive, using Reconnect at logon, and Connect using different credentials, I keep getting the "specified network password is not correct".  I have used several other "working accounts" with the "correct passwords" of each of them, and it's always the same thing!!  This is frustrating!!   I will NOT....EVER....go to Vista or Windows 7 unless Microsoft makes a way for problems like this to be "not quite so problematic".  I've NEVER had a problem mapping anything with Windows XP.  It's not a wonder that people want to buy new machines with XP professional on them.  I have another machine with Vista Home Premium on it, and I tried to just format it and install XP instead, and it blue screens every time.  I can't STAND Vista or 7 RC so far.  Somebody else MUST have had to deal with this mapping problem. Any help from any of you experts?  If I can make this mapping thing work, there MAY be a chance for Windows in the future. Thanks! Frustrated to the max.

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Hello ,
I have been using Paltalk for many years without issues, but suddenly I am unable to log in using the correct password.
This only happens with a paid account , other "black" nicknames work perfectly.
I can also log in to my Paltalk profile page & change password , get confirmation email  but same song & dance..
>> login problems , check password and spelling "
Also , no log in problems with my desktop computer.. only happens  with laptop.
I have asked for help  @ Paltalk, but they are clueless , followed all their tips , reinstalled program several times , scanned for viruses etc..
I am at total loss and out of ideas..would appreciate any help tips.........
Thanks in advance...

A:Correct password login issues

I used to face same problem but I just uninstalled it and then again installed it. That worked for me.

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we have some issues with Bitlocker. Bitlocker is active with Complex password. When we shut down or hibernate, we can succesfully start Laptop and pass bitlocker. When Laptop is hibernated via closing screenlid, wecan not pass bitlocker anymore.
Bitlocker says that PIN is not correct while it is correct.

The resolution is to enter recovery key. Next time we hibernate and boot up again laptop, we can pass bitlocker with same password, although we have not done anything in the configuration.

It seems that we only have this issue when closing the screenlid of the laptop. Windows is configured that system should then do a hibernate.

Any idea why this happens?

PC is lenovo T440p
windows 8.1

thanks for any feedback


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Hi ,

I have encrypted my external harddrive but unfortunately encryption was not 100% completed ,  but I was use that data with password to unlock drive . but now  when I am trying to unlock with correct password its showing incorrrect password also
I lost recovery key too . Please help me get my data .


A:Bitlocker Password not working even its correct

Hello Swatantra,
Did you disconnect the external hard drive when the encryption stopped?
You can?t find the recovery key?
Based on my test, if I encrypt the partition E: , the recovery key will be created automatically just after the encryption starts.
Please confirm that you have lost the recovery key.
If you have the recovery key, please take a look at the following article to use the recovery password to restore the external hard drive.
Best regards,
Fangzhou CHENFangzhou CHEN
TechNet Community Support

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I am trying to connect to a preferred wireless network. The signal strength is good, and I know for sure that I have the correct username and password.

It accepts the password, tries to connect, and then....nothing. I don't get any sort of message explaining why. It just tries to connect to the wireless network, then can't. It keeps trying but I never get to connect, it just says ''acquiring network address'' , and then goes back to nothing.

Any ideas why this is happening? Any help is greatly appreciated.

A:Can't connect even with correct username and password

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I originally posted this question out on the Networking forum, but got no response there so I'm hoping that one of the Windows 7 experts may be able to shed some light on the problem.
I just finished putting together a new computer using an ASUS B150M-A D3 motherboard and Windows 7 64-bit OS at the SP1 level. I want to connect it to my home network. I have a Netgear router that supports 4 wired Ethernet connections and 8 wireless connections. I have my other desktop computer connected to it with a wired connection and it was the one that I originally used to create the Homegroup several years ago. I also have 3 ROKU players, one Logitech Revue box, a Kindle Fire tablet, a laptop computer, and a printer connected wirelessly. The printer is also connected directly to the desktop computer via a USB cable. At the moment, only the ROKU players and Revue box are active on the wireless.
I plugged the new computer into the back of the router with a wired connection and found that I could access the internet without any problem. I then opened the Networking section of Windows 7 and attempted to join the Homegroup. When requested, I entered the Password that I use for all of the wireless devices in the Homegroup. I received an error message telling me that the password was not correct. I went to the original desktop computer, opened the Networking section and then selected "Show or Print Password". The password that was displayed was not the password that I use to admit w... Read more

A:I can't connect to my Homegroup, even with the correct password.

Check this  thread. It may be due to an incorrect time on the computer. Make sure both computers times are synced. Also make sure both computers have the same time zone.
If the above does not work delete the Homegroup on the original computer. Create a new one and then add the new computer to Homegroup. Does that work? 

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Yesterday my son was on my windows xp, he's not a kid, he's 25. Let me say first on my computer (I have XP Pro). I have ONLY administrator on my log on screen because I am the only one who even uses my computer, except very occasionally my son. No one ever told me the importance of what would happen if I did not Croat a password reset disk, or of simply adding any account to it , so I could always log on an additional. I not know the stupidity of that. The real sad, and depressing thing about this is that just four months ago my brother rebuilt me a decent computer cause he's a computer engineer. My last PC had just fried. Now only four months later, still glowing from the joy of XP over Millenium, this happens. The weird thing is that i did not lose the password, it's nothing stupid like caps or anything like that (I have some computer knowledge simply because of problems and have fixed a lot on my own. But this one I cannot find an answer to anywhere. I found a way to fix it in PC World that said while I was booting to hit control, alt, delete three times and a new log in screen would appear. They then stated that I should type "Administrator" in username and put no passwork where it asks for it and that would fix the problem. When I tried it I got the screen to appear, it already said "Administrator" in user name and the digits that cover my password were already there. I tried clearing the password, etc, etc, and I still kept gettin... Read more

A:can no longer log on with my correct administrator password

Did you try pressing enter after you got that alternate login screen while your password was still there? I think that trick works only if you have not set a password for the admin account. I saw another post that had issues with keyboard layout. Would you be from the UK bychance? When windows starts, it defaults to a US keyboard layout and some few keys are different from the UK layout.

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Hello to all...

Older newbie here, with very limited PC knowledge...sorry.
Have some doc.s from 1994-5 (I guess 3-4 PC's ago, and don't even know what version of word was used) saved on a 3-1/2" floppy (don't even have a slot on my PC for them...had to get an external drive). Some of the doc.s open fine, but some are password protected. I know the password, have used it many times years ago, but doc.s won't open. I have OpenOffice...didn't work, tried downloading a MS word reader...that didn't work either...message said doc. was recorded on older word device, or converter wasn't working.

Is there an old Winword program that will work on my Vista...I absolutely know I am using the right password.? Any advice would be tremendously helpful...thanking all in advance!!!

This is my PC:
Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4094 Mb
Graphics Card: NVIDIA GeForce 9300GE, 256 Mb
Hard Drives: C: Total - 462527 MB, Free - 339751 MB; D: Total - 14409 MB, Free - 1980 MB; K: Total - 2861575 MB, Free - 2859760 MB;
Motherboard: PEGATRON CORPORATION, Benicia
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled

A:correct password will not open old doc. files

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Hi to all seven forum..!
I install FolderMage Pro and lock a drive of my hard disk. now I give it the correct password but foldermage pro didn't accept the password nor uninstall. uninstalling require password. plz help me how I crack foldermage pro security or uninstall it to open my drive..

A:FolderMage Pro did not acces with the correct password.

66 views and 0 reply.

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Computer works on XP Home, service pack 2, has LAN network plus wireless connection, and two user accounts. We switched the location of the laptop, carried it upstairs and plugged it in. We can now connect to the internet, but when we tried to set up outlook express for a new e-mail account, the password was rejected. It is correct - tried it out on another computer and on the other account! Now, as mentioned before, this laptop has two accounts, one of which has all the programs and settings, and the second one which has never been used until now and only has the basics, and on which we tried to set up the e-mail account. Not only is the password rejected by outlook express, it was also rejected when we tried to access the e-mail account on the web - there, too, the password was rejected. However, it was NOT rejected on the other "master" account - it worked just fine! Is something wrong with the LAN settings of the "basic" account? Both accounts have got administrative rights.

Suggestions, anyone?

A:Solved: correct password rejected

Create a new account and test it from there.

Does it work?

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Annoying little things like this really suck...a few sites do this to me

When I click on my facebook bookmark, it shows i saved my username and password, but it saves the wrong one! It's missing one letter, so I have to add it to the wrong saved password.

No, the "Want us to remember password?" never shows up.

It may help you help me by saying that I have the firefox extension X-Marks installed, but I never messed with the share passwords feature.

A:Firefox Won't Save Correct Password

Not sure if X-Marks will affect this but try going into Tools -> Options -> Security Tab -> Saved Passwords. Then select the option to show saved passwords. Find the entries that have the wrong passwords and delete the entry for that site (not Delete All). The next time your visit the site, you should be prompted for the password and Firefox should ask you if you want to save the password. You may want to test this on one site first.

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When I log in with the correct password this message comes up "The user profile sevice failed the logon - User profile cannot be loaded" Therefore i cant get past this to the welcome screen. The 'guest' profile can be used with no problem but this profile does not have a password to it. Help!

A:Computer wont let me log in with correct password

Fix a corrupted user profile

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I encrypted several USB drives, using the same password for all. A few weeks ago I tried opening one, using what I know to be the correct password, and it was rejected. The same problem also occurred with all the others. Additionally when I plug in the USB drive an icon does not appear on the desktop as it did before, and still does for an unencrypted drive.

I tried running the disk utility and it says everything is fine. I have tried both USB ports also. I was also told to run the system log but the content doesn't tell me anything I understand.

I have a Macbook Air and am running OSX 10.10.

A:Encrypted USB drives will not accept correct password on Mac

Tech Support Guy Rules
Bypassing Passwords

Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.Click to expand...

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Alright, decided to try bitlocker on the windows 7 7100 rc build. motherboard apparently is not TPM compliant. I wanted to encrypt my external 1tb sata > usb drive. Bitlocker took a REALLY long time to encrypt it, i honestly dont remember seeing the "completed" dialog. Went to access the drive, bitlocker popped up and asked for the password. typed the password in incorrectly by mistake, told me it was wrong. Slowly typed the correct password in, and as soon as i hit enter it freezes the window. External drive status light says that the drive is being accessed constantly so i let it go overnight, woke up, still frozen. Took HD out of shell, put internally into pc, booted into windows, tried typing password in again, frozen once again. Tried on my laptop through external again, still freezes. I cannot get into any repair tool to try and diagnose this issue as windows sees this drive as "a working bitlocked HD"I honestly dont know what else to do here, there is a LOT of data on there i want to keep, and i have no way of accessing it. Any suggestions?P.S. Trying to download either bitlocker repair tool or preperation tool from the microsoft site says that "the update is not applicable to your computer" and will not allow me to run, download, do anything with them (verified/activated windows 7 install)

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My wife's company recently moved to Windows 7 Professional. One issue that I'm currently having is that when her laptop is locked, we cannot unlock it. I assume this is because it is at home and not attached to the domain. However, it was not attached to the domain when we logged into it, was never on the domain while it was logged into, and was not on the domain when it locked. We type the correct password in, but it keeps saying "the user name or password is incorrect". There is no red button in the bottom right corner to allow for restarting the computer or shutting it down when it is locked. The only way to restart the machine is to hold down the power button and force it off, then it wants to check the disks when it comes back on. After forcefully restarting it, we are able to log on using the password even though we are not connected to the domain. It works OK if she logs off when she's through using it (logon works, unlocking doesn't), but if she locks it, hibernates, puts it into standby, or leaves it unattended too long, we're up the creek. The only options on the lock screen are EASE OF ACCESS and OTHER CREDENTIALS. Clicking OTHER CREDENTIALS shows her locked account and INSERT A SMART CARD. Why will it not unlock with the correct password, but it will accept the password for the initial login? Setting it to not require a password when it wakes up probably isn't feasible in her workplace. TIA

A:Win 7 Will Not Unlock With Correct Password When Not Connected To Domain

Sounds like this policy is enabled:
Interactive logon: Require Domain Controller authentication to unlock workstation.

This can be disabled, it will still require a password, but will allow it to use cached credentials, same as logging in after rebooting.

Click Start, type secpol.msc, press Enter
Navigate to Security Settings | Local Policies | Security Options
See if you can change that policy to disabled. If this is set by a Domain Group Policy, then that policy will need to be changed by the company. They may need to create a separate OU for people who take PCs home to do work, then they can still keep that policy for computers in the office.

Also sounds like this policy is disabled, which would explain why the shutdown option isn't present from the Lock screen:
Shutdown: Allow system to be shut down without having to log on

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As the title says. I was entering my password. It is just numbers and I tried it with caps lock on and off. It was the correct password. I tried multiple times.

I had to reset my computer.

Is that normal? Could I have a virus? My computer has been acting 'weird' but not like it has a virus. I have used malwarebytes and avg. Both do not find anything.

A:Correct Password to logon rejected, had to restart

Are you sure you were typing it in correctly? I've done the same thing and swore I was typing in the correct user name and password and got that error message...I had to slow down my fingers typing in password and sure enough I had access.

Yes..you could very well have a Virus or malware of some type which can cause this type of problem. Personally I would switch to MSE for AV and use more than just malwarebytes for malware. I use 4 and they find something that the others didn't catch. Here are the 4 I use.

Malwarebytes Malwarebytes : Free anti-malware, anti-virus and spyware removal download
Super Antispyware SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Adaware Ad-Aware by Lavasoft - Antivirus software, free spyware removal, firewall
Spybot S&D The home of Spybot-S&D!

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Good morning,I have a system that has had numerous issues, mainly virus related. I have cleaned the system, and show no virus activity... but I'm still having issues.Late last week the system was stuck in a loop, it wouldn't boot to Windows at all (no safe mode, no normal mode). I resorted to a Windows repair from the install disk. It worked... to a certain degree. I am now able to get into Windows, but can not open IE and I can not install a display driver.I am unable to access Windows Update, but was able to set automatic updates to install lots of updates including SP3, but I am still unable to make any changes.Initially when I attempted to open IE I would get a window saying that IE had to close instantly. I attempted to reinstall IE, and I attempted to install a newer version of IE. Neither worked. If I chose to install the updates with the install I would get an access denied error, if I chose not to install the updates with the install it would look like it worked, but now when I click on IE I get "Error loading C:\WINDOWS\System32\inetcpl.cpl. The operating system cannot run %1"In device manager, I have no drivers installed on my display adapter. If I try to update it, it looks like it's going to install... but then I get "Cannot install the hardware. Access is Denied".Any assistance or insight into this would be appreciated.

A:Unable to access IE, access denied when updating display drivers, no windows update

On any system with a number of issues...it's often better to do a clean install to wipe the slate clean, rather than hope that you have patched all known and unknown issues, IMO.


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Correct bitlocker password & RecoveryKey Can't unlock my drive !
I have an external drive encrypted by bitlocker, and works fine until........... I re-installed the OS One day.

I am petty sure the password is correct, but always  give me error: THE PASSWORD ENTERED IS INCORRECT.

I was trying to use my recovery key, But always says: The Key doesn't match this drive

I have double checked that this ReveryKey matches this drive.- see image below

BTW. I lost the External Key while re-install my OS.

Also tried Repair Tool using the Recovery Key, still no lucky, Here's result:

I don't know what else I can do to get my drive unlocked!

Any one can help me?
Thank you!!

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I deleted the spare keys and finger prints since they were not working efficiently every time when I turn on my laptop. After I turned off my laptop and restarted it, they hp drive encryption started and It accepts my correct password but then it does not responds and every process stops. So I cannot start my laptop as I cannot get through this hp drive encryption software. I don't want to lose my data either. Please give me solutions as soon as possible. Thanks

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The first thing i will say is that i don't speak english very well, so i apologize if i wrote something wrong (my native language is spanish).

My problem is very critical, i'll try to be brief. I had Windows 10 Pro x64 on my PC (not a notebook) since July 2015. Everything was going good, no problem with anything. I updated Windows everyday. Everything ok. I had two partitions (C: & D. The first one with the OS, and the second only with my personal files (familiar photos, videos, music, work files, etc), aprox. 172gb. ironically, to protect my information, i used Bitlocker encryption in that partition. Everything works. I unlocked everyday that partition with my password, and there was no problem. But, a damn day, i made a system restauration (i don't know what's called in english, but is that option that returns to a point of restauration to a few days ago). Well... restauratiuon had a critical fail, and windows died.

Well... the next step was make a formatting to the hard disk, but first backup my information. And there was the real problem. I took my internal hard disk, and i connected to the notebook of a friend that is technical in computers. But password doesn't work. It said "password incorrect", so the next step was use the recovery password of 48 digits, but it neither work. Same thing happened in other PC's. Ironically, C: (without Bitlocker) partition goes good. Fast and without errors.

And well... I spent more that two months without my compute... Read more

A:Bitlocker Blocked. Correct password doesn't work.

Hi JG,
have a read of this
BitLocker recovery keys: Frequently asked questions - Windows Help

note you should have an recovery key in your microsoft account.


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Correct bitlocker password & RecoveryKey Can't unlock my drive
I have 2 hard drive in my computer, 1st one runs OS, 2nd one using bitlocker to encrypt and works fine until........... I re-installed the OS on the 1st Drive (didn't touch 2nd drive at all, the only thing is that during the installation, I manually turned
off the power once due to the computer locks up.)
Now when I try to open my 2nd hard drive typing bitlocker password, always says: wrong password.
Then I was trying to use the Recovery Key to unlock, but always say:  the key does not match the drive. -- I am pertty sure this key is for this drive.
Is there anything else I can try? Or any more information needed to help me get my data back?

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Hi there,
Recently my laptop broke so I am now currently borrowing a computer from my parents. I have installed a new ASUS PCE-N13 network adapter. My problem is this: The network adapter easily detects my wireless router (full strength) so I click connect and it asks me for my p/w. I type the p/w in and my computer instantly tells me it is wrong. I know full well the p/w is right because I live with 2 other people and they both have laptops which connect no problem.
Any help would be great and much appreciated as to why this is happening!

A:Solved: Wifi password is correct, why does my router disagree?!

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hello - xp sp2--- in past was able to access 'Windows update' via tools/windows update... then could access option to view what is currently showing as updated i.e. on my computer (update history).
..... suddenly today, that 'feature' is not working - tried everything recommended on the 'site' ..i.e. .added site to pop-blocker/low blockage setting; (never a problem before today).. it tries to 'load' that page - i see it 'flash' briefly then disappear with another page appearing stating there was a problem accessing my personal 'update history' (or whatever the language was - don't remember totally)..
Don't know if this is related but also today i just downloaded & installed the NeT recommended update (restarted computer) and i think it was after that was completed that i tried to view the link for 'history of updates' -without success.
I read ''FAQ'' and did what i wrote above ... HELP! thanks - Edythe
PS: under Security - my NET is showing as 'enabled' - course i haven't a 'clue' what that means - LOL - I also did a virus scan - no problems -

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Hi there,I'm having problems with a repeated popup:Your browser is run in unsafe mode. Running the protection mode will help you to keep your computer safe. Staying at the suspicious website in unsafe mode may lead to the loss of personal data and computer breakage. To run the web browser in the protected mode Windows requires installing the certified antivirus scanner software and online protection tool.Name: Online Protection ToolPublisher: Microsoft WindowsThe first sentence is grammatically incorrect and the message looks shady (picture below).Also, I am unable to update AdWare or Malwarebytes and errors pop up. I'm also unable to access the Microsoft Windows Update website.Occasionally my browser (Chrome/Firefox) will be redirected to other websites with ads.Thanks for taking the time to read this. Any advice?Edit 1: malwarebytes.org is blocked/won't load.windowsupdate.com is blocked/won't load.superantispyware website is also blocked/won't load.Other websites are loading fine.Edit 2: Updated my HOSTS file, rebooted my computer, and I still don't have access to those anti-malware sites. Regular websites are fine.--J

A:Can't access Windows Update, fake "Online Protection Tool", can't update Malware scanners

Scan for Spyware/AdwareThe process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.Please download Malwarebytes Anti-Malware Free version and save it to your desktop.NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is... Read more

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Hey guys! I hope you guys can help me out. I cant update windows 7 (error code 80072efe) or any of the various anti virus programs I have tried. Also occasionally I get a pop-up window that never loads with the address http:gugle-analytics.com.

What do you guys need?


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Thanks in Advance for helping me. Computer runs slow. Unable to access windows update, avast antivirus update or windows defender. Windows update gives a sever reset message. Malwarebytes which usually is good enough shows nothing. Again, thanks in advance. Here are the log files.RodDDS (Ver_10-03-17.01) - NTFSx86 Run by Owner at 17:01:13.15 on Mon 07/05/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1279.643 [GMT -4:00]AV: avast! Antivirus *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}============== Running Processes ===============C:\WINNT\system32\svchost -k DcomLaunchsvchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINNT\System32\svchost.exe -k netsvcsC:\WINNT\system32\svchost.exe -k WudfServiceGroupsvchost.exesvchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\Program Files\Alwil Software\Avast5\AvastSvc.exeC:\WINNT\Explorer.EXEC:\WINNT\system32\LEXBCES.EXEC:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exeC:\WINNT\system32\LEXPPS.EXEC:\WINNT\system32\spoolsv.exeC:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exeC:\Program Files\BroadJump\Client Foundation\CFD.exeC:\Program Files\PhoneTools\... Read more

A:Unable to access windows update and other security update sites

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I have been trying for weeks to clean this virus. I have installed various anti-malware but I am blocked from updating. ?Spybot S,D; Ad-Aware; SuperAntiSpyware; Malwarebytes?.

Running XP pro, 1 Gbyte, 500 Gbyte HD, ZoneAlarm, Symantec Antivirus, Ad-Aware
I have Symantec Antivirus Corporate. It says it updates but acts odd when updating,? looking for the same files twice before downloading?.
I have IE and Opera. IE will not open windows update page.
I have an XP boot cd SP1, but it would be a large pain to reload and update.
I have a clean laptop ?XP Home? that I can use to download and copy files with WiFi.
Can you help?

DDS (Ver_09-12-01.01) - NTFSx86
Run by Administrator at 17:59:45.39 on Mon 03/08/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1279.445 [GMT -5:00]

FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Common Files\ABBYY\FineReader\9.00\Licensing\PE\NetworkLicenseServer.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\PROG... Read more

A:Can’t update anti-malware or access windows update.

Hello and welcome to TSF

You may wish to subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.


We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:


* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
See this link for instructions on how to do this:
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Please include the C:\ComboFix.txt in your next reply for further review.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

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I've recently had a few problems with Vundo & Pakes. I used AVG; Sophos to clean and scanned computer with Ad-Aware etc. Nothing is showing up. However, I can not access Taskmanager, Command Prompt, Regedit. Whatever happened during this infection also turned off Windows Update. I turned it back after downloading I get a message telling me installation failed. In addition, I can not see the icons in the system tray. Whatever happens during the boot up process the system tray becomes transparent and I can see through it to the desktop.

I've attached a copy of the HJT log and hope that someone can help me.

A:Can not access Regedit; Cmd; Taskmanager and Windows Update won't update

Download RatsCheddar

It contains a program written by Rathat, and it is a Policy Controller.
Save and extract this program to the desktop.
Once extracted, click on the RatsCheddar.exe file.
Enable everything, then click Exit
Reboot your Computer.

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Hi, Good day! 
Please help!  This is was purchased 3 years ago in Israel.  The language was already in English however out of nowhere, it returned to Hebrew again.   Worst, I cant log-in anymore, I've enter correct password numerous times. Upon translating hebrew to english "password is incorrect, try again".  Please help.

A:Dell Inspiron 15 Correct password did not recognize, worst language is in hebrew

Dlsoroan,You will need to have a password reset disk or reinstall Windows. Dell has no generic passwords that will help you get into Windows. You can also search the internet for password recovery software. Dell can only help with resetting bios passwords. 

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