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Can't Enter Safe Mode, Blank Screen After Boot, 0xc00000e9

Q: Can't Enter Safe Mode, Blank Screen After Boot, 0xc00000e9

Hello, guys!
Yesterday I've bought a new PC and successfully installed Windows 8.1.
After a few installations of software (vlc, utorrent...) I've had a blue error screen, after that I can't even get into login screen, windows just won't load "an unexpected i/o error has occurred 0xc00000e9"
I've tried to boot from usb with my windows 8.1, but after Asrock logo (sometimes even without it ) it is just a blank screen.
I can't get into safe mode either ( don't know how. F8 won't work ). First time I've managed to do this while booting the same usb, but now it won't work.
I've tried to install windows 10 on usb and oh yes... it booted after almost 2-3 hours of waiting and everything was very slow. I could not install it due to mbr error. Windows sees my SSD and HDD, so they must be fine, right?
So I installed a new copy of windows 10 into my usb ( gpt, fat32 ).
And... now I can't get past black screen after booting. I see basic screen with windows 10 + memory test. I select windows 10 install or recovery tools, I see Asrock logo and... black screen.
Same with windows 7. "Windows is loading files" and then there is just a black screen.
My motherboard is Asrock z170 Pro4s.
Help me please, I don't know what to do.
I am very sorry for my english.

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Preferred Solution: Can't Enter Safe Mode, Blank Screen After Boot, 0xc00000e9

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Hello, guys!
Yesterday I've bought a new PC and successfully installed Windows 8.1.
After a few installations of software (vlc, utorrent...) I've had a blue error screen, after that I can't even get into login screen, windows just won't load "an unexpected i/o error has occurred 0xc00000e9"
I've tried to boot from usb with my windows 8.1, but after Asrock logo (sometimes even without it ) it is just a blank screen.
I can't get into safe mode either ( don't know how. F8 won't work ). First time I've managed to do this while booting the same usb, but now it won't work.
I've tried to install windows 10 on usb and oh yes... it booted after almost 2-3 hours of waiting and everything was very slow. I could not install it due to mbr error. Windows sees my SSD and HDD, so they must be fine, right?
So I installed a new copy of windows 10 into my usb ( gpt, fat32 ).
And... now I can't get past black screen after booting. I see basic screen with windows 10 + memory test. I select windows 10 install or recovery tools, I see Asrock logo and... black screen.
Same with windows 7. "Windows is loading files" and then there is just a black screen.
My motherboard is Asrock z170 Pro4s.
Help me please, I don't know what to do.
I am very sorry for my english.

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My brother's 2 years old Asus Eee PC 1000HD, which runs on Windows 7, crashed one day ago after a Windows 7 update (sadly, he doesn't remember which update it was ). When reboot it goes to "Windows Boot Manager" with the ff message:

"Windows has encountered a problem communicating with a device connected to your computer.
This error can be caused by unplugging a removable storage device such as an external USB drive....

File: \Boot\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occurred. "
I detached everything that is connected to his notebook and restarted it, but I got the same error.

I tried to enter Safe Mode by pressing F8 during start-up, but nothing happened; it won't enter safe mode. I tried pressing other keys, but the only key that works is F2, which enters the BIOS SETUP UTILITY.

Another problem is that the notebook only came with "Eee PC Supprt DVD Rev.1.0" CD that only runs in XP, so when I tried to run it when I restart his computer, it did not work. I don't have a Windows 7 recovery disk because we got his notebook on Ebay.

Is there any hope for his computer? Also I am a novice on computers, so please help. Thank you all in advance.

A:Windows 7 won't reboot (Error 0xc00000e9) and can't enter Safe Mode?

Run Startup Repair

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When the computer starts up, the HP logo appears briefly, then the screen appears to go into sleep mode. Can't get anything to open up (can't see anything on the screen at all). Tried F8 to enter into safe mode, but that doesn't work either.

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Hello community

I?m facing a problem that i can?t solve. I have windows 7, upgraded to windows 10....

I had "Avira" installed on my Acer, but the constant publicity made me uninstall it with revo uninstaller, in the end, when i reboot, i couldn?t enter in my BIOS, safe mode, or windows.

After reading numerous forums, i can?t seem to find a solution, the only thing i could fix was entering in the BIOS again, by removing the "BIOS battery" and plug it in again. After this, windows shows up again the load screen, he also shows the log in screen, but after the login screen i only get a Black Screen where i can only see the mouse pointer.

I also notice that if i press Ctrl+Alt+Del, i can get into task manager, i can also bring up command prompt running it through the task manager, but my desktop is completely dark/gone......

I also try to run explorer.exe from the task manager but nothing happens, i checked if any other instance of explorer was runnig but no luck, there isn?t any......

I also did a command in my cmd, "taskkill /f /im explorer.exe" that i read in a forum to reset explorer.exe, but in the end it only shows up an Error saying he can?t connect to the server.......

I also tried Hiren?s boot cd, but with so many options i don?t know what to choose, i only did a check disk (no errors found), a memory test (no errors found), i also run malwarebytes, it found 2 malware files in system32, but after i reboot to clean them, i... Read more

A:Canīt boot, or enter safe mode, Black Screen

Do you have installation media ?
Repair Install

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Hello all, I've been messing with and Googling this problem all day and am stumped. Any help will be greatly appreciated.

My laptop:
Toshiba A105-S4134
MCE 2005
Intel T2400 Duo Core

1. Two days ago I had a glitch - a bunch of browser windows were open and the system just sort of froze up. I ended up doing a hard restart. The PC then took a longer than normal time to boot back up.

2. That made me nervous, so yesterday I made True Image images of both partitions on the HD, that is C: (OS and apps) and D: (data).

3. This morning I decided to run a memory diagnostic disk (I had memtest86+ and Windows Diagnostics CDs on hand). I set boot priority to CD/DVD ROM using Start > All Programs > Toshiba > Utilities > Toshiba Assist > Optimize > Toshiba Hardware Settings > Boot Priority

4. When I restarted the PC, I heard the CD Rom drive spin for a few seconds, but the screen stayed lack and didn't boot. After some time passed with no activity, I hit control/alt/delete a couple of times and XP then booted form the HD.

5. I unsuccessfully tried multiple times with three bootable CDs (that worked on another Toshiba laptop), including the Recovery and Apps disk that came with the laptop. Same result. I re-checked boot order a few times and the setting priority was still as I had set it.

6. I then found that I was unable to get into either safe mode or BIOS, or to get the PC to boot from the CD ROM during startup using any of F12, F8, F2... Read more

A:Solved: Toshiba: Cannot boot from CD or enter Safe Mode or enter BIOS on startup

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ok i was getting help with this another forum but that forum is currently down and the last thing they had my try was to try the last known good configuration if that would boot into windows, well i tryed that and it didnt work, this all started after i used combofix in safemode to remove some virus on my computer and now i cant boot into windows normally so if anyone has any advice please let me know thanks.

A:blank screen on boot up but safe mode works

While booted into the safe mode try looking for any error or warning messages in the Event Viewer, which is in Administrative Tools in your Control Panel. You click either application or system on the left side in Event Viewer, then I do click view, filter, then click to uncheck the box for information, apply and ok, so then only warnings and errors will show on the right. Then just double on one of those to open to see the details of it. Maybe try to run the system file checker tool in safe mode too, click start, run, type in this; sfc /scannow , and include that space before the / too.

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I have here my Mother in Laws C670-14D and its developed an issue whereby when you power up the screen is blank. it does have backlight and you hear the windows startup sound that you get before you login as windows starts up.

I can see the screen if I start in safe mode, in fact I'm using the PC in safe mode as I type this.

I did hae a similar problem in the past with another Toshiba laptop and that was windows 8, the issue was connected with power save settings but I've tried all of those and no luck. Also tried the remove battery suggestions, nothing has worked.

I'm guessing windows has done an update that is causing this but I'm at a loss and google has turned up nothing.

Running Windows 10 Home edition 64 bit

Any ideas anyone?

Thanks in advance


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Yesterday I ran Malware Bytes and McAfee because I started to get random pop-ups when I normally do not. Both programs showed no problems. I also cleaned the disk space, which had not been done in a while. This morning, all icons were missing from the screen--it was just a blank black screen, so I shut down by pressing the power button. When I turned the laptop back on and I try to boot in Normal and Safe mode, it will not do so. With Normal mode, it goes to a blank black screen and does not even go to the "Windows Loading" screen. For Safe mode, it begins to list a bunch of drivers, etc, but it seems to get stuck with only half the screen filled with the list and will not move past that point.

I wish I could install HijackThis and run it as it has worked for me in the past, but I cannot even get my laptop to load.

I do not have an XP installation disc, but do have the Recovery Console on my boot up menu. I have tried running ChkDsk, FixMBR, FixBoot but to no avail.


A:XP will not boot in normal or safe mode--blank black screen

Can you do a CTRL+ALT+DEL and start a new task called explorer.exe?

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I have an eMachine -T3304 running on XP. The screen keeps going black and then open in safe mode. This has been happening periodically, could be hours after boot up or could be right after. Today it's blinking off and on every few minutes. I replaced the monitor thinking that was the problem, but no change. HELP! Thank you

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Sempron(tm) Processor 3300+, x86 Family 15 Model 44 Stepping 2
Processor Count: 1
RAM: 734 Mb
Graphics Card: NVIDIA GeForce 6100, 128 Mb
Hard Drives: C: Total - 90985 MB, Free - 51278 MB; D: Total - 4399 MB, Free - 2778 MB;
Motherboard: First International Computer, Inc., K8MC51G, PCB 1.x, C566186233
Antivirus: System Shield, Updated: Yes, On-Demand Scanner: Enabled

A:Boot fine - Screen goes blank periodically then into safe mode

Sounds liek you have an overheating issue. When is the last time you cleaned out your fans? Regooed the processor?

If thats not the cause, then I would say its probably a virus or malware, or the power supply is on its way out.

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Dell Optiplex running XP SP3. On boot just goes to a blank (but glowing) screen after the DELL startup screen.

Can get the boot options screen, but trying to boot into safe move it hangs on SR.SYS

Booted into recovery console and ran chkdsk which reported it had found errors. Did fixmbr and fixboot, but still get the same problem.

What to do next?

A:Solved: Blank screen on boot, hang on SR.SYS in safe mode

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Customer reports "FBI virus".  I can't even get that far.  Regular boot goes to startup repair and reports that it can't automatically fix.  Safe mode boot looks like it will boot, but then the computer reboots itself as if to regular mode and then locks up to a blank white screen.  This is the second one I have seen this month like this.  What is it, and how to fix?

A:help- trying to boot to safe mode-then pc restarts & locks to blank white screen

Welcome aboard
I'll report this topic to appropriate helpers.
1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?
Hold on there....

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Someone told me this is going to be a hardware problem? Just in case not, and it is software related, please direct me to the right person? I am also currently running the thread for some bad trojan I picked up


at the following url: http://forums.techguy.org/virus-other-malware-removal/954912-trj-zpack-gen.html

There are hijack reports there, as well as dds.scr logs.

Today, I tried to boot up my PC. It flashes the usual Acer boot screen, the cursor flashes at the top left corner, as always and then nothing...blank.

In safe mode, the last line before boot-up freezes:


I have tried the option of "last configuration of functional settings" and nothing.

My battery seems to have been fried (only ever gets to max 70%) and I thought it might be due to a power surge. To check, I let it run down last night, to recharge it this morning and see if it would charge fully. I was watching a tv series on vlc, and everything was functioning as "normal" apart from the usual issues the trojan would dole out...I was completely surprised and utterly disappointed to find that this morning I have NO computer at all, while I have been patiently waiting for the team to help me axe this damned virus. I want to scream.


A:Blank screen after Boot screen, no boot up in safe mode either

I HAVE posted this new problem in the original thread. I have not heard from Cookiegal since Friday?

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All -- any help you can provide would be appreciated. I do not have any desire to pay Lenovo $100 to walk me through the steps of recovering the system.

I have a lenovo ideapad y560 0646 - windows 7 64 bit.

Each time I start the laptop, I get the following error (after the introductory language that says - we're killing the startup to protect you, really, trust us ):

-- ntfs.sys

Then there's the other boilerplate language that it's not microsoft but you, really --

followed by

*** stop: 0x00000050 (0xFFFFF98001680000, 0x0000000000000000, 0xFFFFF8801c36344, 0x0000000000000000)

*** ntfs.sys - Address FFFFF88001c36344 base at FFFFF88001c2B000, DateStamp 4a5bc14f

If you can help by pointing to something describing the steps to restore the system, that would be great. Lenovo seems to think all hardware is fine but that the operating system is corrupted.

In short, I was using an air card connected to a PC Card Adapter - inserted in the laptop. Hit hibernate and quickly, without thinking, removed the PC Card Adapter from the laptop. Later, when hitting power on, the blue screen appeared and has not left.

I have tried to enter via safe mode, and that does not work.

There's extensive data on the hard drive that I need to take all practical steps to preserve before blowing it up.


A:Blue Screen - Cannot Enter Safe Mode or Any Other Mode

Welcome to SF! davidsawyer

Have you tried reinstalling the pc card adapter and then starting up to see if you can then safely remove it?

As far as the error message itself, "Stop 0x0000007E" or "Stop 0x00000050" Stop error message in Windows 7 or Windows Server 2008 R2 MS has a fix available at the page there for this type of error.

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I am running Windows XP Professional (SP3). It shut itself off and Windows won't restart; it goes to the logo/splash screen and hangs there.

I get a choice of several options, all of which don't work:

- Last known good configuration and Start windows normally; these lead to it hanging at the logo screen (for hours).

- Safe Mode, three kinds (plain, with command prompt, with networking) -- a series of commands or file names scroll down the screen, then they freeze; nothing else happens The file names are all in windows\system\drivers, and the last one (where it hangs?) is Mup.sys

I tried booting from the original Win XP CD to get to the Recovery Console or do a repair installation. When I did this yesterday, it copied files and tried to start windows and then gave me an error message (windows has detected an error and needs to shut down), but then when I tried to restart Windows normally, Win XP started up fine. So that seemed like the solution. Except -- today WinXP shut itself down while I was working again and couldn't restart itself, and now the "fix" via booting from the Win XP CD doesn't work. I get stuck at the logo screen. I've tried repeatedly, but it doesn't work.

I can get into the BIOS by pressing "Delete", but don't know of anything to do in BIOS to help Windows start up.

Some background: I did not add any new hardware or software recently. I don't think it's a virus or malware. I ha... Read more

A:Win XP won't start up (boot up) or enter safe mode

System manufacturer and model?

If custom desktop...consider the PSU as a suspect.

Have you tried running the chkdsk /r command from the Recovery Console? If not, please do so.

If chkdsk /r completes with no errors/interruptions...I would follow that up with the appropriate hard drive diagnostic, long test.

I suggest...that you refrain from your inclination to run multiple AV programs...and uninstall all except one.

In the event that chkdsk /r cannot complete...please write down any onscreen error message exactly as it appears.


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Help would be appreciated:

My computer is running horribly slow and so I've tried to enter safe mode but I get a blue screen with instructions.

It says to check to be sure you have adequate disk space. Says to disable the driver (causing problems) or check with manufacturer for driver updates or try changing video adapters.

I cannot get into safe mode at all to run spybot (freezes when in regular mode).

I had to type this from another computer.

The technical information is:

*** STOP: 0x0000007E (0xc0000005, 0x80537009, 0xF7A2B1B4, 0xF7A2AEB0)

Thank you

A:Blue screen when trying to enter safe mode

you got the blue screen of death....

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Hey everyone,

Recently, my computer was infected with spyware. I ran Spyware Doctor to eliminate it, and that worked fine. It deleted a lot of adware and trojans. However, my computer was still acting strange, so I performed a full system scan with Spyware Doctor. This time, it found a lot of high-risk spyware.

Half-way through the scan, my computer started to initiate a shut-down. I couldn't stop it. I assume the spyware caused that. Now, once I turn my computer on, Windows won't boot. I just get a blank black screen with a cursor.

I tried to start it in safe mode by pressing F8 at the start-up, but that doesnt work either.

Can anybody help me out?

A:Windows XP won't boot due to spyware/ can't enter safe mode

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I have an Intel D101GGC motherboard. On most computers the Del button is used to enter BIOS. But on mine it is F2. I dont which keys to use to enter the Boot First options and which key to use to enter Windows Safe Mode...

How do I find this??

Please Help...

A:Which keys to enter BIOS, Boot, and Safe Mode??

Read the manual? Propably all are done by the F keys, so you might just want to test each one and see what they do.

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Dont know for sure what section belongs under, but what the

I think i have on other boards by now excluded that this could be a virus-hijack
the problem is that i have never since i started to trial windows 7 being able to enter safe mode, because there seem to be some lock-down taking place from a countdown as soon as i have entered the login-screen, during the time the blue screen working on launching windows safe mode computer restart without a word

I wanna know if this is something i can count on to happen with a full retail version? or if there are some bios settings/incompatible hardware that causing this?

A:Cant enter safe mode, restarts during login screen

Quote: Originally Posted by Kloppstock

Dont know for sure what section belongs under, but what the

I think i have on other boards by now excluded that this could be a virus-hijack
the problem is that i have never since i started to trial windows 7 being able to enter safe mode, because there seem to be some lock-down taking place from a countdown as soon as i have entered the login-screen, during the time the blue screen working on launching windows safe mode computer restart without a word

I wanna know if this is something i can count on to happen with a full retail version? or if there are some bios settings/incompatible hardware that causing this?

Safe mode is entered before login.

Repeatedly tap F8 when booting
Ken J

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Hi!I have a Lenovo Y510 P with windows 10. After an automatic update I got the black screen, the fans are going and the keyboard backlight start, but nothing else. This happened before like 3 times but the eventually it just started working after 1-2 days of restarting the computer. But now I've had it like this for 3 week or so. I don't get anything except the black screen and it doesn't respond to anything. Except that I can turn on and off the keyboard lights and if I have the battery in and take out or put in the ac adapter the computer makes a beeping sound. I've tried removing the battery, external devices and the ac adapter and then hold the powerbutton down, no success.I've tried pressing the F-keys to enter safe mood, but nothing happens.I've tried pressing the Lenovo recovery button, still nothing.I've also tried to install windows with a usb but nothing happens. I'm at a lost, does anyone know anythin more I can try??Appreciate all help!!

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Hello forum,

Wish to enter into "safe mode with networking" under XP in a system where I am treble booting XP, Vista & Windows 7.

How do I go about entering safe mode for XP?

Do I select XP from the boot option and imediately press F8 . . . or ?

Your comments are most welcome.


A:[SOLVED] How to enter safe mode in a treble boot system?

Hi, thanks for a good question, the answer depends on how you have your dual boot set up I use Easy BCD. The simple way is to boot to the OS and enable "msconfig" set boot to "safe" and restart select the OS from your boot options and you will boot to safe mode (do not forget to uncheck "safe mode" from msconfig when you exit the OS).

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Hey everybody!
I just bought an Asus U31S laptop a couple of weeks ago for school and all was great until today. It suddenly crashed and gave BSOD. I was just on youtube or something, nothing special, but it had been running for a few hours.
So now it won't boot up, it simply reboots constantly. I can't even get into safe mode. BIOS I can get into, but I'm unable to do anything, since it appears to freeze, when I get in there.
I searched for a solution, but so far I've been unable to find one. Any suggestions?

PS English isn't my native tongue...

A:Laptop stuck in boot loop - can't enter safe mode

first suggestion is this.
Startup Repair

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Hello everyone.

I've had great success with computer problems here in the past and am hoping someone can help me out again. I've read through some of the 'booting to black screen' posts on here, and it seems like I need a Windows XP recovery disk, which I do not have.

A little bit of info on my problem:

I was given a Gateway desktop by a friend when it stopped working for her and she bought a new one rather than dealing with it. She is not a computer person at all, and could only tell me that it stopped working, no other specifics. When I try to boot the computer, the Gateway screen comes on for a second or two, then it goes straight to black screen. I've tried hitting F2 or F8 or F10, but nothing happens. My friend says that she doesn't think that the computer came with a recovery disk, or if it did, she doesn't have it any longer.

Is there anything else I can try, or do I have to get my hands on a Windows XP disk? I don't think I know anyone who has one, so is there anywhere that I could get one online?

Thanks in advance,

A:Windows XP booting to black screen, won't enter safe mode

Black screen...black screen with cursor in upper left corner?Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503 The XP Recovery Console can be downloaded as an .iso file and then burned to CD...which, in turn, allows it to be used to access the Recovery Console commands. What's the model number of this desktop? Should be on the case.Louis

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I'm just put windows 7 on my friends laptop, all went well until I tried to install the graphics drivers for card nvidia geforce 8600M......then it just boots up with a mostly blank screen with lines coming down, the sound is muted but i think it is booting up into windows as the screen goes lighter after a while.

I've tried everything to get into safe mode or repair but can't......once it did let me into repair (no idea how as have tried everything since and it won't again) so i know it is okay as the screen was fine whilst in repair mode - I used system restore but didn't go back far enough and have just got the same problem now.

I don't have a windows disk, have made a usb bootable repair disk but can't access bios to change the boot order.

I'm guessing the only option is to get hold of or make a windows 7 disk but I really need to get it working tonight if at all possible so would be really grateful if anyone knows of anything else I can try.

I don't understand how/why it let me get into repair mode once but not since.....am wondering if i pressed something different.......have tried f1, f2, f8, del, esc, tapping space bar........none of which give any visible change just the lines down the screen.

Many thanks!

A:Updated graphics drivers - can't see screen or enter safe mode etc

Welcome to Windows Seven Forums.

You don't necessarily need to get into the BIOS to boot from your DVD drive.

Insert your repair disc then tap the one-time boot key for the computer, which should enable the boot menu.

Select the USB drive then press Enter and choose Last Known Good Configuration in the Windows Recovery Environment.

You haven't stated the computer manufacturer, but their support site should explain which key you need to tap to bring up the boot menu.

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Hey guys,

Upon trying to turn my comp on, I get the blue screen and cant start up, on restart it lets me in safe mode. The problem seemed to start when I had a redirect malware. I downloaded both Malware Bytes and AdAware to try and fix it. Once Adaware installed, it went to blue screen and since then i can only enter in safe mode. I did some research and found that having 2 adware programs may cause this problem, so i unsinstalled both from safe mode. No luck.

I'm out of ideas, so here are my logs can someone help me? Otherwise it looks like I'm going to have to take it into a store and have it fixed for a huge fee, or reboot windows. I have no system restores

EDIT: this is what the blue screen says:

A problem has been detected and windows has beens hut down to prevent damage to your computer.


If this is the first time youve seent his stop eror screen, restart your computer. If this screen appears again, follow these steps.....

*Didnt want to type it all, seems generic*

Technical information:
***STOP: 0x00000035 (0xFFFFFA800FDE1240, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

DDS (Ver_2011-08-26.01) - NTFSAMD64 MINIMAL
Internet Explorer: 9.0.8112.16421
Run by Brian at 17:33:38 on 2012-04-15
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.12193.11222 [GMT -4:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
AV: Trend Micro Titanium Internet Security *Disabled/Outd... Read more

A:HiJack This + DDS log - Blue screen - cant enter windows w/o safe mode

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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So I'm pretty sure I killed the computer, but as it's my mother's and not mine (and I've expanded any knowledge of computers I have trying to fix it) I'm turning outwards for help.

It's a Compaq Presario hard drive and screen
Windows XP professional
160 GB hard drive
512 MB memory
3400+ AMD Athlon tm 62 Processor
Integrated NVIDIA GeForce 6150 LE.

I know what the problem is, I had been putting Sims on my computer and it wasn't recognizing the DirectX. Without thinking how it would clearly affect my computer, I searched until I found a source telling me to fix it, I needed to check the driver. Well, I went to add a driver for the GeForce card and it crashed. Onto the blue screen with the STOP: 0x0000007E.
Here's the real problem. I can't get onto the computer to fix it. It goes straight to the blue screen when I restart. I've tried starting it in Safe Mode and every other option it's given me, and it merely goes straight to the blue screen. I've even tried pressing F10 at start up in order to do a system recovery but it doesn't work. I read that the Recovery Console may help me get to the place I need to be to make changes to fix it, but the computer was bought from a friend of my sisters, and the XP software disk wasn't included in what my mother was given.

So, in trying to fix this myself before going to pay for help, I'm asking you guys. Any ideas?

A:Blue Screen, can't enter safe mode, don't have the disks for recovery

For help with your recovey disk download from www.neosmart.net hope this helps

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Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

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A few months ago I seemed to have picked up a google redirect virus. I ran Malware Bytes and it didn't seem to identify anything out of the ordinary, and since it was more of a nuisance than a crippling virus, I ignored it.

Bad idea.

Tonight, while clicking on a Google link, I was redirected to a site that instantly installed a program that called itself Malware Defender. It appeared on my desktop, and the shortcut led to c:\users\MYNAME\appdata\roaming\defender.exe. Comodo firewall informed me that it was trying to access other files, and I denied it access. I then tried to delete the file but was unable to, Vista gave me warnings about not having permission to delete that file. I re-opened Malware Bytes and clicked "update". The program told me to reboot to finish the update.

So now, when I reboot, after the windows loading bar is finished scrolling back and forth, I am left with a blank black screen and a mouse cursor. If I turn off the PC and turn it back on again, it gives me the option of booting into safe mode, but my keyboard will not respond at that time. The keyboard DOES respond prior to that, as I can still enter BIOS, but as soon as I'm given the option to enter safe mode (along with the 3 other options), the keyboard is unresponsive and the PC automatically boots into Windows normally, which then leads me back to the black screen.

I previously had Avira and Comodo active, and am honestly surprised that I was infec... Read more

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Satellite C850-F0055 laptop

I am trying to figure out how to access the boot menu at power on.
I have tried f2 & f12, f2+fn & f12+fn, tried holding the keys, tapping the keys
holding for 1 second etc, I have tried all the f keys as well, tried esc, backspace
ctr+ del nothing works.
what happens when I boot up, within 1 second 'Toshiba Innovation' screen appears
and then proceeds to load Windows 8.1.
I can access BIOS/UEFI via charms-pc settings and navigate to UEFI and get in that
way but that won't help if I need safe mode.
My settings are:- ODD/USB/HDD, boot speed set to 'normal', Secure boot disabled
I have a dual boot system with Windows/Linux.
If I put a boot disk in and power up, the boot option is totally ignored but with the disk still in
and Windows loaded and I access UEFI via the above route, enter UEFI and exit again
immediately the disk bursts into life and loads the disk as is supposed to happen at start.

I have not sure where to go now so any help will be appreciated

Cheers Rozzer

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Hi guys, got the vundo.exe Trojan on my computer, was trying to get to safe mode so went through selective startup option and chose safe boot minimal (I think?.) Now the computer is stuck in safe mode and I?ve not go idea how to get back out!!! All I get is a black screen on start up with safe mode in all four corners and a command prompt box. I can only see a few services running on Task Manager. What?s the command to get back to selective startup option!!!! Really want it just to start normally L Thanks a million, Stephen!

A:Safe Mode Blank Screen - Help!!!

You might want to perform a Chkdsk to check for hard disk errors.


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Hi guys, got the vundo.exe Trojan on my computer, was trying to get to safe mode so went through selective startup option and chose safe boot minimal (I think….) Now the computer is stuck in safe mode and Iīve not go idea how to get back out!!! All I get is a black screen on start up with safe mode in all four corners and a command prompt box. I can only see a few services running on Task Manager. Whatīs the command to get back to selective startup option!!!! Really want it just to start normally L Thanks a million, Stephen!

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Trying to hook up different monitor to computer; getting a "Not Optimum Mode" message; trying to reboot computer hoping to get to safe mode to change resolution to 1280x1024. Monitor remains blank during reboot so we can't do. (Sorry this is sort of a repost of the same problem...thought I worded it poorly before, now I know I should have just edited...)

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Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.

The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.

A:Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:

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Ran Spybot and Adaware.

When I try to boot into SAFE mode, I get a blank screen. Tried to launch explorer.exe from there, but it kept stopping that process.

Logfile of HijackThis v1.99.1
Scan saved at 8:42:08 PM, on 1/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet E... Read more

A:Winfixer got me, blank screen Safe Mode

Hello and Welcome

Please subscribe to this thread to get immediate notification of fixes as soon as they are posted.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Download this tool and save it to your desktop. Then double click the tool and follow the instructions.


When its done, reboot and post the log that is created on your desktop called VBG.TXT in your next reply

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):Empty Recycle Bins
Delete Cookies
Delete Prefetch files
Cleanup! All Users
Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Then, perform an online scan with Internet Explorer with Panda ActiveScan Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Click Scan Now
Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer Once the scan is complete, it will display i... Read more

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Hi, my computer has had some problems recently

I had redirect issues on Internet Exploer

I reinstalled Internet Explorer 8 and rebooted
When i rebooted the second time, it started up it went to the black screen which asks if you want to start up in safe mode, last known working configuration etc etc. I have tried all options and none of them work, it sounds like it it whirring into action but then it comes back to the black screen.

Can you please help me?

A:Can't get by Blank Screen (Safe Mode, Last known Good etc.)

<<Hi, my computer has had some problems recently...>>

My guess is...your system still has those problems. Mind sharing exactly what symptoms were exhibited by "some problems"?


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Alright guys
I am having a few problems with windows 7 and I was wondering if there was anyway to fix it without doing a fresh install.  Before I start I must say that I have not changed any of the hardware so I don't know why I am getting this problem now.  My windows 7 home was working then I loaded up a game to play and it froze so I restarted the machine, now all I am getting is a black screen after the windows logo,,
I have even tried to go into safe mode and I get the same problem as above.  I can't even repair it because it doesn't find anything wrong with it..
I believe it must have something to do with the display settings within windows itself.. So I am wondering if I remove the display driver and reboot if that will solve it. If so how do I do it through the command prompt in repair mode??
Please someone help me

A:Windows 7 Blank Screen, Even In Safe Mode - How To Fix?

Hi I had this problem its Windows Explorer not running, to get it running so you can start sorting the problem open Task Manager Ctrl, shift, Esc, then file, New task type EXPLORER & run (enter) all is then as normal. I changed graphics drivers, No good! Microsoft give registry edits they didn't work!! So i ran a full update from a current version, my original install was win 7 & i had installed sp1 so you must run that version. It was run as an upgrade from the running OS so no data was lost.
Others reported that the registry fixes worked  but for me  after several days on & off on this machine I found it to be the best way.

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Hi, there:
My computer is Windows 7 PC and I got a blank white screen at start up.  I try to get to safe mode and safe mode with networking and it automatically shut down.   I was able to get to safe mode with command prompt but it does not have internet access. Since I don't have internet otherwise, it is quite difficult for me to communicate.  I use borrow a phone with data so I can communicate for the time being.  I was suggested to run combofix and saw this forum.  Attached is the log. 
Please let me know what I need to do. 
Thanks for your help.

A:Blank screen and safe mode shut down

Hi, there:
My apologies.  I saw others providing a DDS log so here it is.
DDS (Ver_2012-11-20.01) - NTFS_AMD64 MINIMAL
Internet Explorer: 8.0.7600.17197
Run by Desmond at 18:42:24 on 2013-03-01
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.2.1033.18.3958.3050 [GMT -8:00]
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\svchost.exe -k secsvcs
============== Pseudo HJT Report ===============
uStart Page = hxxp://ca.yahoo.com/
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSCA&bmod=TSCA
mDefault_Page_URL = hxxp://www.google.com/ig/redi... Read more

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So basically my Nvdia was acting up and a tutorial told me to uninstall the drivers in safe mode and reinstall. but my BIOS menu wouldnt show up so I followed another method using msconfig that manually launched it into safe mode. I didn't realize that it launched in safe mode everytime until you disable it. unfortunately I can't disable it as the computer sends no image to my screen and is blank. so if there is a method to basically force your pc to start in normal mode I could disable the settings and all would be good.

A:Stuck in safe mode with blank screen. need help

Hi, when stuck in safe mode press the ctrl + alt + del buttons together. From the options select "TaskManager" in task manager "new task" type msconfig, go to "Boot" now undo the safe boot option. Restart.

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Hiya all! I have big problems here. First of all, Im trying to troubleshoot a toshiba m45-s169 laptop with windows xp sp2 home in it. The problem was that the screen wouldnt come up until I logged in (you could see a dim image while booting up and an external screen works, so I guess is not the video card nor the inverter since I tried a new one)... so I changed the adapter settings to "auto" and after that I get a blank screen with the backlight on right after windows loading (I can hear the sound when the desktop is fully loaded though). So I try to boot under safe mode but it freezes halfway, still in text mode. I have tried all the options under F8 and none works except Last known good config and normal boot, but I cant see anything. Can anyone help me? Thanks
UPDATE: I took the hd apart and ran a chkdsk from another laptop. It found no errors.

A:Blank screen, safe mode freezes

any thoughts?

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First I'd like to apologize in advance if my grammar and typing suck; currently on my iPad since I have no pc at the moment.

Computer info from what I can remember:
Dell XPS 210 running XP media edition sp2(Before said problem below)
3 gigs RAM
500 gig HD
1.8Ghtz intel 2
ATI Radeon x1300 pro

So today after I got home from class I decided to install MS Office 2010. Went for it but an error message popped up telling me I needed to be running sp3(I know it's been a while since I updated). So I do that and say "whatahell ill upload my video drivers too"(hadn't done this n a while too). The sp3 update goes smoothly as far as I can tell but the driver update shoots an error near the end. I'm seriously sorry but I can't remember exactly what it said since its been like 4 hours since this occurred. Anyways I press ok and the video driver update just let's me know I need to restart my pc as well as the sp3 update (no they weren't done at the same time. I did the sp3 first and waited for it to finish before staring the video drive update.).

Before doing this, a bad ache in my stomach came up in my stomach and reminded to make a recovery point in case **** hits the fan. Why do I say bad ache? Some 5 years ago, at separate occasions, a windows update ended in a bsod and a video driver update in the same shoes. They both caused massive data lost and a full reinstall action

So I make the recovery point and restart. Dell logo shows up then... Read more

A:Blank screen after startup - BSOD in safe mode

I've heard somewhere that ATI drivers need to be removed from hardware before installing new drivers. I don't do this. Could this be the problem? Is it fixable?

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So, my problems:
1. After the XP loading screen, the screen goes blank [but the computer is still working].
2. Safe Mode stops when it comes to mup.sys [I checked over the net how to fix this problem, but there occurs another one]
3. When I inserted the XP cd, it starts loading, it comes to the screen where I can choose between Fresh Copy of Windows, Repair and Exit, and both Fresh Copy and Repair freeze at "Examining ... of disk space"

So, any help would be greatly appreciated!
Thx in advance!

A:Blank screen, safe mode and bootable cd problem?

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My computer (Windows XP Home) has recently been afflicted with a number of annoying viruses. Most recently, well the only one I know the name of, was the Antivirus XP 2008 virus. I came to this forum for help on uninstalling, and I utilized the malware program. My computer was scanned, and I thought all of the virus was removed. After doing this I used McAfee to scan for viruses. McAfee found a LOT and after the scan was completed, there were 4 viruses that could not be removed or Quarantined. I shut the computer down ( I needed to go to work) but I was able to do things normally at that time, I thought my problems were solved.

However, when I returned this evening - I turned my computer on, the windows logo appeared, and then it took me to a login screen (which I don't usually need to do). I had no idea what my password would be so I just pressed enter and that seemed to bring success. Unfortunately, after the welcome noise sounded, the screen just went blank and never loaded - NOTHING. I pressed ctrl alt dlt NOTHING. I can't right click either. The hourglass came next to the arrow every once in awhile so i would get excited that something would happen... but again NOTHING.

I turned off and pressed F8 to get into safe mode. NOTHING. Basically the only thing i can do on my computer is turn it on and off by pressing the button, and move the mouse around the screen. That's it. Please Help :-)

Thanks so much

A:Computer Loading To Blank Screen + In Safe Mode Too :-(

BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/ Louis

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Hope you can help, a friend has windows 7 pc 64 bit, windowns won't load, only blank screen, Virus found but unable to delete,
Only way can start windows is in safe mode.
Any help appriciated

A:Virus, Blank screen, only start in safe mode

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options.To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand PromptSelect Command PromptIn the command window type in notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the note... Read more

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When my PC worked fine I would get a graphics driver error but Win 7 would recover from it and I would continue as normal.
Now when I boot, my monitor recieves "no signal" from the PC. The PC boots fine except I cannot see anything. This means that I cannot format my PC because I can't see what I'm doing.
Right now I am in safe mode with network connection and I would like to know if I can format in safe mode, and how do I do this. Thanks in advance.

A:Can I format my PC from Safe Mode? Monitor blank if I normal boot...

This isn't the type of problem you solve by reinstalling, except as a last resort.

Have you updated or reinstalled your Display driver in Device Manager? Let us know the exact device make and model and the driver version date and number you are running. If there isn't a newer one, uninstall the current one in Device Manager and reboot the PC.

To check for the driver Win7 wants, enable Automatically deliver drivers via Windows Update (Step 3)
then Check For Windows Updates and install all Important and Optional Updates as there may also be performance patches needed for your display.

Otherwise check for the latest driver on the PC or Display device model's Support Downloads webpage.

It would be best if you choose to reinstall to boot the Win7 installation Media to Clean Install Windows 7. Let us know if this method works.

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Cannot boot in safe mode or VGA mode or last known good config after installing an Nvidia 91.xx driver upgrade. Graphics card is an Nvidia Ti4200 AGP card. When trying to do normal windows boot it gets as far as the Windows splash screen , then goes blank forever. In a safe mode boot attempt the last line printed to screen is "WINDOWS/System32/DRIVERS/agp440.sys", then it hangs there forever.

Swapped to a known good Nvidia 6600 graphics card. Same symptoms. 6600 card again proves fine back in its own PC.

Am able to get to windows recovery console using Win XP CD. Disabling and re-enabling NVSvc and agp440 services does not help. chkdsk c: /r found some error and fixed them, but no improvement. The service VgaSave is enabled.

Nvidia tech support says there's nothing about their drivers that should interfere with Windows booting into Safe Mode with VGA graphics. But something has screwed that up.

My win XP Pro CD is SP1, but the pc is at SP2 with all latest updates as aof a few days ago. I do have an SP2 Cd from another pc.

If I could just get to the System Restore screen I could fall back to a good restore point, but no display!! Helllp!

Win xp pro sp2
ASUS P4C800-E Deluxe Mainboard
Nvidia GeForce4 Ti4200 graphics card
Intel P4 2.6 GHz CPU
1 GB Ram
Western Digital WDC WD800JD 80 GB SATA HDD
Thermaltake 430W power supply model XP550NP
No onboard video
No pci or other cards installed, just mouse, kybd, two optical drives

A:Blank screen even in safe mode after Nvidia driver upgrade

Still no progress. Does anyone have any ideas at all? Need to get my PC back up. Is there a log accessible from DOS or REcovery console that would show what offending file is mising or stopping the boot? Can anyone aim me at a Microsoft article on things like this?

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I have a friend with an issue, got a ransome ware on his laptop, when i try to restart in safe mode, it auto-reboots, and then goes to a regular start, ending in a completely blank white screen...?
He is running Windows 7,
Thanks Dave

A:Restart in Safe Mode auto reboots to blank screen?

Hello, ddad62.
My name is etavares and I will be helping you with this log.
Here are some guidelines to ensure we are able to get your machine back under your control.
Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
Please reply within 3 days to be fair to other people asking for help.
When in doubt, please stop and ask first.  There's no harm in asking questions!

Step 1
Please download Farbar Recovery Scan Tool and save it to a flash drive.
Plug the flashdrive into the infected PC.
If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
If you are using Vista or Windows 7 enter System Recovery Options. 
To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then cl... Read more

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