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Ideapad C340-14iwl fingerprint not working

Q: Ideapad C340-14iwl fingerprint not working

I recently got a Lenovo ideapad c340 for school and I absolutely love it, but for some reason after it didn't recognize my finger print a single time it just decided to not work anymore (yes I reinstalled the driver and thanks to Lenovo Vantage I'm on what I think is the latest BIOS)Is there anything I can do about this or should I just wait a bit and see if there's some update I can do somewhere in the future?

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RELEVANCY SCORE 200
Preferred Solution: Ideapad C340-14iwl fingerprint not working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 126.8

I just updated all the drivers on Lenovo C340, but after the driver update is complete the touchpad cannot be used.is there a solution to overcome this problem?I tried reinstalling the touchpad driver but it didn't work

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RELEVANCY SCORE 90

Hello.I recently bought C340 14IWL I5 8265U with VGA onboard Intel Graphic 620.On the back of the device, I can see two slots to release the heat but only the right side is working. I have reviewed some documents from User Guides, Hardware Maintenance Manual and can see the cooling system with two fans.I also know some version with VGA NVIDIA and I wonder if only these versions have a cooling system with two fans?The reason that I ask this's because I often see fans run very fast and make noises. This is my first time using a laptop from Lenovo so I don't know if it's normal or not ? My previous laptop from Asus was rarely able to hear the noise from the fan.And one more thing. I bought this laptop for 20 days and use Conservation Mode. Is full charge capacity (in Lenovo Vantage/Battery) reliable ? 10 days ago I checked and found 45Wh/45Wh(Design). 3 days ago it suddenly reduced to 41/45Wh, then i turned off Conservation mode and fully charged and now it's increased to 42.9/45Wh. (With 10 Cycle count)Thank you

A:Cooling system Lenovo C340 14IWL

The video below show the inside of the C340 model without the discrete Nvidia graphics, and it does indeed have only a single, but larger, cooling fan than the two fan version.     C340 Fan Removalhttps://download.lenovo.com/lts/RCNW1860/FOF/RCNW1860-IdeapadC340IdeapadFlex_REM_FRU_09_Fan.mp4 More C340 parts removlal/repelacement videoshttps://support.lenovo.com/us/en/solutions/HT508522 I cannot answer you battery questions, but in my experience lithium batteries last longer in conservation mode (lifespan).  Cheers,  Cheers,

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RELEVANCY SCORE 85.2

I purchased a new Ideapad S540-14IWL recently but couldn't find a way how to connect a secondary display via HDMI. I use Windows 10 Pro. So far I've tried the following:- using different monitors;- using different HDMI cables;- installing newer and older Intel VGA drivers;- going through the Windows 10 video troubleshooter;- switching off the laptop and/or the monitor and powering them in various sequences (as suggested in a few articles I found on the Internet);- tried to switch to the second display using Win+P, of course. No matter what, Windows is not able to detect a connected display (even after I manually push the 'Detect' button). The display itself finds no signal. Surprisingly, the Lenovo diagnostics utility couldn?t identify a problem after running both the Display and the Display Interface tests. The laptop is flashed with the latest BIOS. I read other Lenovo models have similar issued when AHCI mode is selected in the BIOS rather than RST. However, switching to RST comes with a warning that the controller change will result in all the data being erased, which I can't afford.  Any help on that issue will be appreciated. 

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RELEVANCY SCORE 68

The fingerprint scanner does not work at times in my Lenovo Ideapad 720s.It is running Windows 10 home and all latest updates have been installedIt showing that the scanner can't start (Code 10 Error)

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RELEVANCY SCORE 68

The fingerprint scanner does not work at times in my Lenovo Ideapad 720s.It is running Windows 10 home and all latest updates have been installedIt showing that the scanner can't start (Code 10 Error)

A:Ideapad 720s fingerprint not working

Hello MervynsajanThanks for using the Lenovo forums.Have a read of the following posting, see if any of these methods are able to help at all:
https://www.lifewire.com/how-to-fix-code-10-errors-2623181
 
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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RELEVANCY SCORE 68

So I bought  a new s540 without an os. Installed Windows 10, ran automatic updates, installed other drivers manually etc...When I connect the laptop to an external monitor nothing happens - trying on different monitors and cables.I thought I had a damaged product so went back to the store for a replacement. A few days later I got the replacement - same exact problem. The sales representative said it is probbly a problem with the whole line. Is that so? I just returned it to get my money back. Is it a known problem? I see that I'm not the only one having this problem. I've been a Lenovo user for most of my life and would like to remain one. Can you please suggest a fix? I'm not going to buy another s540 / ideapad model until I can find a solution.  Thanks, Samuel

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RELEVANCY SCORE 67.6

I was wondering if the "Lenovo active pen" or the "Lenovo active pen 2" is compatible with the Lenovo Ideapad c340 and if not what pens are compatible with the c340.

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RELEVANCY SCORE 67.6

Hi -- Two problems I'm experiencing:(1) when i try to log on by scanning my fingerprint, the computer first appears to recognize my fingerprint but then asks me for my pin or password.  I cannot get it back to where my fingerprint logs me on.  (I've tried updating software and drivers.)(2) my clock is, for some reason, an hour fast.  It's set to the right time zone in the settings. Any help anyone can provide would be greatly appreciated!  

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RELEVANCY SCORE 66.8

Hello, I recently bought an IdeaPad C340-14API with the folowing specs :AMD Ryzen 7 3700UVega 108 Go RAM I would like to upgrade the RAM:- is it possible?- do you lose the warranty by doing so?- what is the maximum RAM you can upgrade to?- any recommended brands?- does it have any effect on the battery usage/life or any other aspects of the computer? Thanks a lot for your answers

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RELEVANCY SCORE 66

Hello, Im about to buy a Lenovo laptop. I'm stuck on 2 models which I can not seem to understand what is the diference between them.They look similar and have the same specs and price. Can you help me figure out what are the differences between Lenovo Yoga 530 and IdeaPad C340 laptops?  Thanks,MichaelMA

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RELEVANCY SCORE 66

I bought a Lenovo Ideapad C340 like a month ago, and it has been nothing but trouble. I really regret this purchase. Now it keeps sending me a message that the RAM Memory is full, I do not download games, I only use it for work and the most I use are Google, Outlook, Word, Power Point and Excel. I have tried everything, disabling the programs that showed up at the Start, downloades Wise Memory Optimizer, deleted files, optimized the C drive and nothing works. Does anyone know how I can solve this problem?  

A:Lenovo Ideapad C340 full RAM memory

What operating system?  How much memory in the machine?

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RELEVANCY SCORE 65.2

I just bought Lenovo IdeaPad C340-14IML Yoga and installed Windows 10 Home. I turned on keyboard backlight with pressing Fn+Spacebar , but after a while I found that I can't turned it off any more. I try with Fn+Spacebar and from Lenovo Vantage Toolbar, but with no result. Also I tried with turning on safe mode and rebooting but with no result again. I guess the FN button is not the problem because it works fine with other combinations. I ran a hardware test from Lenovo Vantage and it passed with no errors.Does anyone have an idea how to solve  this problem.Thanks in advanced!

A:IdeaPad C340 (14", Intel) can't turn off keyboard backlight

Hi @Irensh,
 
Welcome to the Community Forums!
 
Does the space bar work when you type in Notepad, Word Document, or browser?
 
Please perform a power drain. 
 
If the issue persists, backup your important data and perform System Restore from a previous restore point or reset your PC. 
 
Let us know how it goes.
 
Regards,Maru

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RELEVANCY SCORE 64.8

Very confused, attached a portable harddrive to laptop, got a ping pong response so I know it has been recognised but when going to Files/PC the drive does not show up.
 
Any suggestions please and thanks
 
 
MOD: Thread title edited to include issue

A:Lenovo Ideapad C340 not recognizing external hard drive

Moved to proper section.
 
It might help to know the make and model of the external drive and by what means you're connecting it... USB? USB-3, etc.
 
Doc

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RELEVANCY SCORE 64.8

Hi, I would like to know if the lenovo C340 Ideapad can support 2 external monitors, one connected to its HDMI port, and a second one connected to a USB-C hub containing an HDMI port. I have not found any information about this. Any idea? Thank you,Alcazabeitor 

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RELEVANCY SCORE 64.8

Very confused, attached a portable harddrive to laptop, got a ping pong response so I know it has been recognised but when going to Files/PC the drive does not show up.
 
Any suggestions please and thanks
 
 
MOD: Thread title edited to include issue

A:Lenovo Ideapad C340 not recognizing external hard drive

Moved to proper section.
 
It might help to know the make and model of the external drive and by what means you're connecting it... USB? USB-3, etc.
 
Doc

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RELEVANCY SCORE 64.8

Hello, I have recently purchased an Ideapad C340. In tablet mode, if I set to turn off the screen after several minutes, then I can't turn it back on unless I open the notebook. Can you tell me if there is a function that allows to reactivate it by touching the screen or with the power button, since in tablet mode the physical keyboard is totally disabled?Thank you!

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RELEVANCY SCORE 64

Hello,last week I bought the IdeaPad C340 (Windows 10 64bit). So far I'm happy with it. But unfortunately I'm experiencing some huge battery drain, while its turned off.From 100% to 0% in 2 days without usage (the battery even lasts longer if its only in sleep mode ...).The things I have already tried out (with no effect):- disabling Fast Start in Windows- disabling Always on USB- installing the latest drivers from Lenovo.com (including BIOS)- turning of the pc with cmd- tried complete shutdown with holding shift while turning off- changing CsEnabled in regedit to 0Maybe I did a few other things I don't remember anymore. I hope anyone can help me.If I would send the Laptop back, I have to do it in the next few days.(Sorry for my english btw.) Thank you!

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RELEVANCY SCORE 63.2

I have just received my C340 and activated Lenovo Vantage which found a BIOS update which I ran. It is now running BIOS version 1.6. BUt when I go onto the Lenovo Support page and it automatically and correctly registers my C340, I am informed of a newer version of the BIOS update (2.02). I do not get it. Why is there a newer version here than the version that Lenovo Vantage finds? And what I am supposed to do in a situation like this? Do I ignore that there is a newer version - or do I actually download it and install it? I would like an answer from a Lenovo representative to this issue. Unfortunately, this is not a very good start with this new Lenovo C340 notebook. When I logged in to the support page by Lenovo and it registered the notebook automatically, it also told me that the warranty ran out in 1970. What???! So now I have put in a case for having them correct this. But this is really not a good start

A:Ideapad C340 - just updated BIOS via Lenovo Vantage but a new version available on support page

Hi BlipBlopDK,
 
Welcome to the Community Forums.
 
Each machine models have different variants. Not all updates can be applicable for every variants.
 
With the BIOS, reading the text file first is important doing it manually. If the changes from the older version applies to specific issue you have then you may proceed but if Vantage did not assign it automatically and you do not have any issues then there may not be any need for it.
 
My warranty is showing incorrect dates and duration? Why is this happening ?
If you had purchased your machine from a retailer, business partner, reseller, Lenovo starts the Base Warranty at the time the shipment was purchased by the retailer, business partner, or reseller from Lenovo. To compensate for the time the computer may have sat in a warehouse or on the shelf unsold, Lenovo generally adds an additional month to the Base Warranty, Lenovo allows date to be adjusted.
 
Here is the article that you can follow for the steps. 
 
About the warranty date correction, some stores would do it for you while other may not since buyer may have a different user for it aside from the fact that personal information should be kept privately.
 
I hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 62

Hello, My computer doesn't detect my gopro, can you help me ? In reality, the computer detects gopro but does not display it. The drivers are up to date.    

A:Ideapad S145 S145-14IWL doesn't detect gopro hero 7 black

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RELEVANCY SCORE 61.6

Hello,I used my laptop for a couple of days and I couldn't get to make Lenovo performance mode (pressing Fn + Q to change fan speed) to work. I've seen this thread, but I don't want to risk installing wrong software. Anyone knows how to solve it without manually going to BIOS every time, and if that software is compatible with my laptop? Edit: I forgot to mention, whole software/drivers are up-to-date, both via Lenovo Vantage and via Windows Update (System version: Windows 10 Pro 1909 18363.476)

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RELEVANCY SCORE 53.2

Is it possible to a fingerprint internally to this laptop (is there space for the modules?)If so, is there any way to do it without voiding warranty.....and which is the better option on the module and how to do so.....Any help would be highly appreciated... 

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RELEVANCY SCORE 52

Is there any way to add a fingerprint sensor to the palmrest of an ideapad 310 80TV.I mean like cutting a piece in the palmrest and putting it there, like it be other laps with fingerprint reader.?

A:Adding fingerprint scanner to to ideapad 310 80TV

No,It is not possible , it will voide the warranty of your machine if any damage on upper case

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RELEVANCY SCORE 52

I recently bought an Ideapad 720s, it was working smoothly without any glitches but suddenly one day after a Windows 10 update, it started having issues. First, I could not login, it said my profile was not found and then later when I fixed that my fingerprint as a sign in option does not work anymore. I wasn't facing these issues before the update. NEED HELP!!!
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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RELEVANCY SCORE 52

My ideapad 710s plus was doing fine the past few days, but on today i realized that i cant log in using my fingerprint. PIN and usual password still works as usual. I even updated my BIOs . On device manager it said "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) {Operation Failed} The requested operation was unsuccessful."I tried to update driver software but it said it has the latest.Can someone help?

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RELEVANCY SCORE 50.8

Hi. My fingerprint scanner worked when I got the laptop November 2017 and then all of a sudden it stopped working.I thought it might have been an update for Windows or problems with the Lenovo Drivers.It showed up on and off in the Device Manager area but always with the Error Code 10 when it did show up.Most if the time it wasnt even on the list.I have done all the steps ive read from unistalling and reinstalling drivers, updating bios, clearing TPM on both windows and bios, Windows In-Place Upgrade,etc.... NOTHINGhas worked. Spoke to Lenovo Live HelpNothing worked they told me to contact Microsoft. Spoke to Microsoft Live HelpNothing worked. They could not get it fixed. Now after a BIOS update that Lenovo suggested it showed up again but now says:Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer.Pic attached. Then it disappeard again from the Device Manager List! After trying all this....is this what I think it is??Hardware malfunction and I will need to send it back to Lenovo for replacement?? Wanted to hear all your thoughts! errorgone from device manager list 

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RELEVANCY SCORE 50.8

Hi everyone, I bought this laptop a week ago and ever since am trying to figure out a solution for my problem. While setting up my laptop, I noticed that the fingerprint sensor wasn't listed in the device manager. Also, in the login settings it says that windows hello isn't compatible with my device. Doesn't make any sense since the lenovo shop even states that this particular model supports windows hello with its fingerprint sensor. The activation of the sensor should be able via bios security settings but there are no entries for the fp sensor whatsoever. No activation, no data reset. I don't think that the latest windows update has something to do with it, since it shouldn't effect the bios settings or am I wrong? Kurs

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RELEVANCY SCORE 50.4

My fingerprint device is not working. I have scanned the forums and found a few solutions such as updating BIOS, chipset drivers, even using newer synaptics wbdi drivers for other pcs. After updating bios, fingerprint worked once but now it stopped working again. And none of the other solutions have worked at all.In the settings it says win hello can't be used in this pc - which is untrue. In the device manager i have the little triangle warning sign on my synaptics wbdi and device status is "cannot be started (code 10)".Real solutions are welcome. Thanks.

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RELEVANCY SCORE 50.4

As stated in the subject, when I got my new laptop and went through all the updates and finally returned to it, it had caused my fingerprint sensor to no longer work. When inspected through Device Manager, it throws Error Code 31: it states that the driver is up-to-date but Windows has failed to load the driver properly. With either restarting, removing and updating drivers, or reinstalling windows, I have failed to develop a manner of fixing this. Any help would be lovely. Thanks in advance!

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RELEVANCY SCORE 49.6

Hi all, Would love some help here.The fingerprint sensor suddenly, like literally suddenly stopped working all of a sudden. It was working maybe give and take about an hour before. I went into account settings under sign-in option to find that WINDOWS HELLO is not available for my device?! Then i went crazy all over the web trying to find a solution but to no avail. I have tried all kinds of method the web can find for me like:1) starting the cmd prompt and doing a system scan and health restore something like that which says the system is fine2)enabling the fingerprint driver in group policy3)updating the driver did not solve it4)reinstalling the driver does not help at all5)updating the laptop6)going into BIOS but could not find the driver anywhere7)renabling the driver there was no previous updates to the driver at all, it just stopped working and therefore i cannot do a rollback of the update to a previous version. o and after doing all these, i still cannot get it to work. Is there something wrong probably with the hardware?I just got the laptop about a month or so, hope this is just temporary as i quite like how this laptop is functioning for me now and would love the fingerprint function to be back. Sincerely,A lost carpex

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RELEVANCY SCORE 48.4

Hi ,         We purchased 3 lenovo ideapad 110-15ISK Laptops (ideapad). in that i installed windows 7 professional os. i am trying to incre,decrease screen brightness(fn+f11,fn+f12). but brightness control buttons not working. how to control brighness part.Now brightness is very high. Because of this brightness i am getting eye pain. So Please provide me solution for brightness control. my mail id : [email protected]om.  Thanks.  

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RELEVANCY SCORE 47.6

Please publish software for this issue. This problem is present in every S340-14IWL. We want a program for fan control.Otherwise i will have to return the product.Average temperatures of my computer:Cpu: 45-60Gpu: 40-50Ssd: 50The fan runs continuously and at high volume.I checked everything. I format. However, this problem never corrected.Please publish a "fan control" software.

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RELEVANCY SCORE 47.6

so i've had this laptop since fall 2018. the fingerprint scanner stopped working around december 2018 and then just now my pen stopped working. pen: if i restart my laptop, itll work for a few seconds and then if i touch the screen with my finger, it completely stops. the battery is at 100%. i tried looking in the device manager to try and restart it but there's no sign of the pen driver, just something that says hid compliant pen and lenovo pen device. i tried updating the drivers for those, didn't work. fingerprint scanner: just stopped working one day, tried doing everything to get it to work again. went into device manager, biometric devices and there was absolutely nothing about fingerprints. if i go into sign in options, it says windows hello is preventing some options from being shown. tried to remove my pin, no option for that.priorities are the pen because i specifically bought this laptop for that so it not working is kind of a big problem.

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RELEVANCY SCORE 47.2

Hello, I recently purchased a Lenovo S340-14IWL Machine Type: 81N7. I have an SSD available with me. (SAMSUNG 2.5" 256GB SSD SATA3.0Gbps) Is it possible to install this SSD alongwith the existing 1TB HDD to my laptop and transfer the windows to the SSD without hampering the warranty.Also i need to know if I can add an 8GB RAM with the below details: Capacity:8GB Single Rank  |  Style:Crucial DDR4 CT8G4SFS824A is a 8GB single ranked DDR4 notebook module that operates at speeds up to 2400 MT/s and has a CL17 latency. It is an Unbuffered SODIMM . It conforms to the industry standard DDR4 SODIMM layout of 260 pins and is compatible with systems that take DDR4 2400MT/s SODIMM memory. Align the notch(es) on the module with the notch(es) in the slot, and then press the module down until the clips on the slot snap into place place. also please clarify whether these activities can be done by me or need to take to some service centers.

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RELEVANCY SCORE 46

My HP ENVY Notebook fingerprint not working.please help on this. S/N:CND60137RP,Poduct Number4Y42PA#ACJ & OS :Windows 10 64Bit.  Regards, Prasad VangalaPH: +91 9849941469.

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RELEVANCY SCORE 46

Please i have been having issues with the fingerprint on the HP Elite Slice and no update to fix the issue from HP. Any work around?

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RELEVANCY SCORE 46

I updated all drivers and softwares recommended by Thinkvantage Tools few days ago. Here came a problem with fingerprint reader. When I start the laptop, if I put my finger as soon as the green light is light on, I can enter the system sucessfully. If I put my finger after the screen shows password input icon and fingerprint icon, fingerprint reader doesn't work any more. Tried many times and the result repeats.

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RELEVANCY SCORE 46

Hi, I have a HP Elitebook 850 G3 that its fingerprint is not working. It's original OS is windows 7 but we try to upgrade it to windows 10 64-bit and now its not working anymore. we installed the most updated driver for it but still the error persist. We try to check if the fingerprint is really still working. we tested it in the hp hardware diagnostic and it says that the device is working properly. Do you have any suggestions how could this device will work on windows 10?  Thank you in advance for your help. 

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RELEVANCY SCORE 45.6

So I got a new laptop, a Lenovo s540-14IWL. Everything is great about it, other than the fact that the bezel is not glued properly to the screen at the right and left edges.I had this problem on the original one I got and also on two replacements. I decided to keep it because the price was very good and I really like it. The other options were not nearly as good and as a programmer I need to have a computer all the time. I was wondering if someone could offer some help?I got 2 options:- Live with it.- Send it to the lab under warranty as it's only about a week old (Problem is I saw their work on my cousin's laptop and it wasn't good). Can it cause any further damage to the computer if I leave it like that. To the eye it's not as bad as it looks in the picture. One important note: If I hold it with my hands it will glue back and look perfect for a few minutes (When it was new it stayed for longer) until it goes back to its' original state. Thanks a lot for taking the time to read my post!Here are some pictures:When staring in front of the laptop:[img]https://i.imgur.com/Hz068OT.jpg[/img]Right Side:[img]https://i.imgur.com/fsJTxwC.jpg[/img]Left Side:[img]https://i.imgur.com/JEo27F5.jpg[/img]After touching it with my fingers for a few seconds:[img]https://i.imgur.com/luAVBPN.jpg[/img] 

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RELEVANCY SCORE 45.6

Microsoft Edge would not work about 2 weeks ago and then it came back. Now I'm using it and my fingerprint device isn't working or lighting up at all. I have to sign in with a password. 

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RELEVANCY SCORE 45.6

fingerprint reader not working dv7t window 7 64bit











Solved!
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A:dv7 fingerprint reader not working

Hi,Uninstall current driver and software for fingerprint reader and restart system. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity fingerprint reader driver from here.Download and install HP SimplePass Software by DigitalPersona for fingerprint reader from here.Restart system and check the results.

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RELEVANCY SCORE 45.6

I recently purchased a laptop with a fingerprint reader, and just yesterday my fingerprint reader stopped working. Anybody have any idea what could've happened?

Thanks
 

A:Fingerprint Scanner Not Working

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