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unexpected shut down and blue screen problem

Q: unexpected shut down and blue screen problem

My computer shuts down unexpectedly and indefinitely.
Also, whenever i restart my computer within 20 minutes after shutting down, it shows a blue screen saying some fatal error has occurred and the system has been shut down.
I re-installed windows vista but that did not help.
Please help me in this regard.
Your help would be highly appreciated.
Thank you.

RELEVANCY SCORE 200
Preferred Solution: unexpected shut down and blue screen problem

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: unexpected shut down and blue screen problem

If it was a Windows problem, re-installing it (which you've done) should have fixed it, but since it hasn't it's very likely a faulty hardware issue.

Start by testing the hard drive with Seagate SeaTools for DOS. Click "Downloads" here: SeaTools | Seagate

To use SeaTools for DOS you need to make a CD from the downloaded ISO file. You can do that by installing & using IMGBurn from here: Download ImgBurn 2.5.7.0 - FileHippo.com

When you've made the CD, boot your faulty PC from it (you may first have to set the CD-ROM drive as the first boot device in the BIOS settings).

If the hard drive passes okay, next test the installed RAM with Memtest86 from here: Memtest86+ - Advanced Memory Diagnostic Tool
Like SeaTools for DOS, Memtest86 requires that you make a CD from the ISO file and boot your faulty PC from it.

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RELEVANCY SCORE 85.6

Blue e screen
os version 6.1.7600.2.0.0.768.3
Locale ID 1033
BCCODE: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800164D5D6
OS VERSION: 6_1_7600
SERVICE PACK: 0_0
PRODUCT: 768_1
 

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RELEVANCY SCORE 84.4

I'm wondering if my computer has a serious problem. Windows 7 Prof 64 with C and G drives. The blue screen seemed to happen after I had "safely" disconnected a USB drive that may or may not have been in a backup process. In my haste to disconnect, I didn't check to see that it really was safe. Here's the info from the unexpected shut down screen.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: e4
BCP1: 0000000000000002
BCP2: FFFFFA800AB72780
BCP3: FFFFFA800AB727A0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\102815-12043-01.dmp
C:\Users\MyName\AppData\Local\Temp\WER-21060-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

====

I'm trying to use the DM log collector mentioned here: Blue Screen of Death (BSOD) Posting Instructions
It says "takes a while" - can I expect it to take more than 10 minutes?


14:32:41.07: Creating the archive
done

14:32:41.08: Copying mini dump files
C:\Windows\minidump\102815-12043-01.dmp
1 file(s) copied.
done

14:32:41.08: generating dxdiag report (takes a while)

A:Blue screen, unexpected shut down, have minidump

Please read BSOD Posting Instructions

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RELEVANCY SCORE 84.4

Hello everyone as the title says I get the blue screen error when I click shut down, I don't get this error when restarting, logging off or anything else. I've attached the dump file
I am running windows 7 professorial sp1 x64

I get this error message after my pc starts up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1049

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80051A2B30
BCP3: FFFFFA80051A2E10
BCP4: FFFFF80002DDB510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111312-17628-01.dmp
C:\Users\Ruzan\AppData\Local\Temp\WER-30435-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
what am I supposed to do? I wish I can avoid formatting.

thanks for your help

A:unexpected blue screen error only when I shut down my pc

Welcome to SevenForums,

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

F4 is usually a hard drive/storage related bug check.

Upload a screenshot of your hard disk using crystal disk info:CrystalDiskInfo - Software - Crystal Dew World
Screenshots and Files - Upload and Post in Seven Forums
Run Disk Check on your hard disk for file system errors and bad sectors on it:Disk Check
Hard Drive Diagnostic Procedure

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RELEVANCY SCORE 82

i just bought a lap top a month ago. I did not buy a year's guarantee...so now i have this problem ...i cnt even take this back to the store ...
okay so like a week ago, i start getting this message when i close my laptop while its still running or whenever i shut it down..."there was unexpected shutdown...send problem information...etc" and now when i insert something in my usb outlets like my wireless mouse or a printer, and when i disconnect it takes me to a blue screen adn shuts down my computer...

I also had to system restore my computer becuase it asked me that in the beggining of my start up...
Right now i can start up my comp and open programs but i need to resolve this problem...i talked to an microsoft assistant and she told me that i need a expert to help me becuase i did not install a program correctly and that did not install drivers...i assumed that this vista would come with everything ...but idk i need help asap...
 

A:Solved: Windows Vista BLue screen and unexpected shut downs?

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RELEVANCY SCORE 75.2

A few months ago I built a new computer and did a fresh new install of Windows. Shortly after that it began to start up abnormally every other day for no reason. I have no idea what is causing it. Every time I shut down the computer, I use the shutdown option in the start menu. I see it shutdown normally but the way it starts up occasionally seems to suggest otherwise.

What happens, is after starting up a blue screen appears briefly and then goes to the black screen where it says windows has shut down unexpectedly. On the black screen you can also choose whether to do a normal startup or go to repair mode. If you pick repair mode it just loads for about 10 minutes and says the problem can't repaired. You can also choose system restore but I never do that. So usually I just choose to start normally and then it starts up like normal with no issues.

That might not sound so bad, but it's making me worry about what's wrong with my PC. Constantly starting up like this can't be safe for it. What's worse is that today instead of starting up normally after choosing the normal startup option, it went back to the blue screen and kept doing it every time after I chose the normal startup option. It seemed like an infinite loop.

What's causing this problem?

A:Blue screen on start up with "unexpected shut down" message

Please tell us what that BLUE SCREEN says....

Your 2nd paragraph 2nd line, you meant unexpectedly, right?

Do this from a START | <search box>
SFC /scannow
That will verify your windows files install.

You have virus scanned the system? Rec: Malwarebyte's free scanner if you haven't.
Get it here:

Malwarebytes Anti-Malware - CNET Download.com

Get all the info from that BLUE SCREEN, and report back, we needz it!

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RELEVANCY SCORE 67.2

Hi,
I recently bought 2 Toshiba Satellite Pro L300D-138 laptops; one for me and one for my parents. I have been setting both of them up. They both came with Vista, and as Toshiba instructs, I made recovery discs, and then I downgraded to XP.
It appeared to go smoothly enough, but then when I shut down either computer, they would automatically restart. The only way to shut either down completely is to hold my finger down on the power button. What I have taken to doing is allowing it to shut down, then as I hear the fans re-activate, I then hold down the button and it shuts down properly.
At first I thought this was a Toshiba problem, so I checked their website, and I rang them a couple of times. They talked me through a couple of different options, and in 'Toshiba Modem' in the Device Manager, I unchecked a box that said 'restart on standby' or something...
This didn't solve the problem. I rang again, we did other things (sorry for lack of information, but as I now believe it is a Windows problem, I don't really think anything they said or did for me was of much help.)
Anyway, both computers still restarted when I shut them down, so I googled it, and on a Microsoft forum came up with: Right click on My Computer, go into Properties; click on Start up and failure, uncheck box that says 'automatic restart'. I don't claim to know much about computers, but I imagine the point of that little system is that when something is going wrong, the comp... Read more

A:Computer restarts on shut down OR blue screen- 'stop windows has shut down to protect' screen

Hi .Ati2mtag.sys is a video driver, installed for any system possessing an ATI video card/chip.http://www.file.net/process/ati2mtag.sys.htmlHaving possessed various ATI cards previously...I can attest that yours is a fairly common situation. I suspect that the driver has been somehow damaged and needs to be replaced by an undamaged version.What I would do is, once the system boots, remove the installed video drivers (using Device Manager)...then reboot and reinstall the drivers.How to update a Windows hardware driver - http://www.bleepingcomputer.com/tutorials/how-to-update-a-windows-hardware-driver/ The STOP0X0000007A noted in the error message...indicates that this is a hardware error. Component drivers are considered hardware, so I would try the uninstall/reinstall for the video drivers.As for shutdown problems...every version of Windows has those. Some have solutions, others are more obtuse. You might take a look at Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029 AND Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm If you read through the links provided, you will see that the suggestions made by Toshiba personnel...followed a known, logical sequence.Louis

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RELEVANCY SCORE 66

Hello, I have an acer laptop that has recently been giving me some trouble. When it is on(and im using it) sometimes it will blue screen and proceed to shut down. Then there are times when i have it closed, but still on, and it will turn off in like this. When i open it up it states that windows did not shut down successfully. Every time I start the computer I first hear a loud beeping noise for 1-15 seconds and then it loads for a bit then sends me straight to windows repair, which never helps. One thing that I think may be causing the issue is a compatability issue(the prompt comes up every time I manage to fully start the computer) with some part of the c drive. I am not tech savvy/very bad with computers. If anyone would be willing to help, I would greatly appreciate this as I cannot afford a new computer at this time. Thank you all.
 
 

A:Problem with Blue Screen and Contant Unsuccessful shut down

Hi,
I'm not the expert but that beeping at the startup sounds like it's trying to tell you that there is a problem, which is obvious as it isn't working correctly. My initial guess is that the hard drive may be on it's last leg.
The blue screen and shut down symptom sounds like a heat problem.
If you have a trusted friend that understands computers better you might ask them for an opinion before trying to find an honest repair shop. I don't think that just doing a reinstall of the operating system will resolve the problem.
Sorry I can't be more positive

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RELEVANCY SCORE 65.2

I have a Compaq Presario notebook running Win XP SP2 (OEM). A couple of months ago I updated a host of drivers using my Compaq/HQ diagnostics program although the system was running smoothly. (I thought I was doing good PC maintenance and making the system run more efficiently. But I sure learned the lesson, "why fix it when it ain't broke.")

So now two months later when I want to shut down, the system instead reboots, then a Stop error appears (blue screen) that states in short:

-----------------
A problem has been detected and windows has been shut down to prevent damage to the computer

IRQL NOT LESS OR EQUAL

Check if any new hardware of software properly installed. Disable or remove new hardware or software. Disable BIOS memory options such as caching and shadowing.

Stop: 0x0000000A 0x00000002 0x0000001 0x804E357E
------------------

The above error did not start immediately after the driver updating. It has only been in the last week or so that their frequency has increased. I cannot recall any longer which drivers I updated nor can I identify from the above Stop error which driver to disable. I've tried repairing Win XP using my OS CD as per Compaq tech support but this did not help. Now they are recommending a full reformatting of the hard drive and reinstalling Win XP.

Any input before I do this drastic step? Can anyone identify what those Stop parameters mean and which software or driver they refer to?

Thanks in advance.
 

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RELEVANCY SCORE 65.2

Hi guys, my first post on your forum so please be patient. Also note my PC tech knowledge is very limited so please use "baby language" for now.

I have been experiencing shut down problems for the last month now. The strange thing is though it is only at night when I shut down. If I switch on in the morning and an hour later shut down, no problem. This is the error code I have managed to get of the PC.

I have no new programs installed and only external equip is a Samsung 500GB drive and a Canon Printer. Both however I have used for quite some time and never given problems.

Any help or advice will be appreciated.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 7177

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA80033BD040
BCP4: FFFFF8000463F510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112813-29359-01.dmp
C:\Users\Carl\AppData\Local\Temp\WER-73258-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

A:Laptop wont shut down, Problem event Blue screen

Hello PhotoGT, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by afterwards to further help.

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RELEVANCY SCORE 62.8

So I was just watching some videos on new scientist about some crazy s*** [link] when the computer goes to a blue screen. Now I do have BOINC running in the background but that hasn't ever given me hastle but you never know.

Technical Information:
*** STOP: x0x000000E (0xFFFFFFFFC0000047, 0XFFFFF800034CE1E4, 0x0000000000000000, 0x0000000000000000)

I know you want the logs, I'm just trying to find them all atm, and the wine doesn't help with that ^_^

Cheers,
Anthony.

A:Blue screen, quite unexpected really

Here is the minidump:

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RELEVANCY SCORE 62

I received the following after unexpected shutdown & Blue Screen:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
Additional information about the problem:
  BCCode: fe
  BCP1: 0000000000000008
  BCP2: 0000000000000006
  BCP3: 0000000000000005
  BCP4: FFFFFA8005CFE160
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
Files that help describe the problem:
  C:\Windows\Minidump\040311-15178-01.dmp
  C:\Users\Khan\AppData\Local\Temp\WER-39171-0.sysdata.xml
Here is the link to dump file:
http://cid-f270aff7fbdc3f6e.office.live.com/self.aspx/Public/BSOD.zip
This happened on Dell Inspiron 1564 Laptop Windows 7 Ultimate 64-bit with Service Pack 1. Please help me by informing about the cause of the problem.
Thanks, Michael Harris

A:Blue Screen and unexpected shutdown

I removed SP1 and reverted back to Windows 7 RTM and now problem is solved, system running fine. SP1 seems buggy to me.

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RELEVANCY SCORE 62

Hello everyone, first off, thank you for your time and patience.

Now, to summarize: When I run my computer on battery, it randomly decides to "freeze" and show a completely blue or gray screen.

No error messages, no warnings, no interval, no specific programs, it simply happens.

It happened last night as I worked on an assignment for college and, luckily, I was able to "bypass" the problem by putting my computer on standby (I just have to physically hit the Power button to put it on standby) and so I turn it back on, from standby, and everything seems to work perfectly. Unfortunately the problem happened again, actually, it's happened twice tonight. So everything is not perfect as I had hoped it would be.

ANyone have any thoughts on this? -- It's a really weird problem.

Ps: This blue screen IS NOT the windows error blue screen which is common to Windows crashing. It is a different shade of blue and it shows NO error messages whatsoever. No memory dump, no fatal error, nothing. It's as if I had "painted" over my desktop blue or gray.

Thank you for your time and paitence. ANy help and/or suggestions are greatly appreciated.
 

A:Unexpected gray and blue screen-

Does this happen while you are actively using your computer or when it is idle for 5+ minutes?

What computer do you have? manufacturer and model

have you tried disabling any powersaving features? (ie if you have an itel based PC, sometime they have a laptop mode, presentation mode, AC mode, etc.)
 

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RELEVANCY SCORE 62

I was playing music from a cd on my computer and all of a sudden it restarted by itself. It then left me a message saying that windows has recovered fron an unexpected shutdown. It left me with these notes:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1
BCP1: 83070510
BCP2: 00000000
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112610-22822-01.dmp
C:\Users\Manny\AppData\Local\Temp\WER-34398-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have no clue what this means, but I would appreciate if someone here can tell me what's going on with my pc.If there's a fix, please let me know how to do so. Thanks.

A:unexpected shutdown, blue screen?

Happened once?
If so, I wouldn't worry too much.

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RELEVANCY SCORE 62

On Sun 6/5/2011 3:42:19 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini060411-09.dmp
This was probably caused by the following module: hal.dll (hal+0x3E79)
Bugcheck code: 0xA (0x34, 0x2, 0x1, 0xFFFFFFFF823A4E79)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\hal.dll
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
_____________________________________________________________________________________________

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000034
BCP2: 00000002
BCP3: 00000001
BCP4: 823A4E79
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini060511-05.dmp
C:\Users\Owner\AppData\Local\Temp\WER-98046-0.sysdata.xml
C:\Users\Owner\AppData\Local\Temp\WERBD26.tmp.version.txt
... Read more

A:Unexpected shutdown, blue screen, HELP!

Hello and welcome to the forum

Please follow the instruction here.

Blue Screen of Death (BSOD) Posting Instructions

Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL
The IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x0000000A. This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
Cause

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.

This is why we need your BSOD report as you have different stop codes.

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RELEVANCY SCORE 62

Hi, im using windows vista basic. I have had a few of these unexpected shutdowns but recently they are happening quite alot. Im not sure what to do or how to find out whats causing the problem. I would appreciate any help with this matter. Thanks

A:several blue screen unexpected shutdowns

Originally Posted by hotlips


Hi, im using windows vista basic. I have had a few of these unexpected shutdowns but recently they are happening quite alot. Im not sure what to do or how to find out whats causing the problem. I would appreciate any help with this matter. Thanks



Hi there,

Those that can help will need the information that is outlined here,

Blue Screen of Death (BSOD) Posting Instructions

If you can post that info in your next post they will be able to read it and offer you some help.

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RELEVANCY SCORE 62

Hi

Recently I my Vaio VGN-CS290 keeps getting a blue screen unexpected shutdown that says something like:






A problem has been detected and Windows has been shut down to prevent damage to your computer.

It this is the first time you've seen this Stop error screen, restart
your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

Collecting Data for crash dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk:



I've restarted, used system restore to a previous date but it keeps happening. I've also generated a health report and everything looks fine.

Can anyone help?

A:Blue Screen Unexpected Shutdown...

http://www.vistax64.com/crashes-debu...d-problem.html
http://www.vistax64.com/crashes-debu...-analysis.html

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RELEVANCY SCORE 62

hi all, i've recently done a recovery disk method to my system, however 2day i got an unxepcted shut down, details are here:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Files that help describe the problem (some files may no longer be available)
Mini061209-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 85BFF030
BCP3: 85BF1030
BCP4: 84069AD0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 74e7df25-d7ae-40d8-be71-76e0dc2557db

could someone please tell me the solution to this.


thanks

A:Blue screen.unexpected shutdown

This is a Driver Power State error (more info here: Troubleshooting Windows STOP Messages )
Most often this is due to issues with the video drivers, but it can involve other drivers that are involved in power state transitions (such as storage drivers).

The first step is to download the most updated drivers for your video card from the website of the manufacturer of your video chipset (ATI, nVidia, Intel, etc). Then uninstall the current video drivers from Control Panel...Programs and Features...Uninstall a program.

Once that's done, reboot the system. Dismiss any "Found New Hardware" dialogs that may pop up. Then double click on the downloaded driver file and follow the prompts to install it.

If this doesn't fix it, then try the storage drivers for your system (we'll need the exacty make and model of your system in order to research this).

If that doesn't fix it, then locate the memory dump files in C:\Windows\Minidump (may be hidden), zip them up and upload them with your next post. If you have difficulties with accessing them, copy them to your Desktop first. If you can't locate them, check in C:\Windows to see if there's a file named MEMORY.DMP - if it's there, let us know and we'll give further instructions.

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RELEVANCY SCORE 61.2

Please suggest way forward/ solution:
----------------------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 88478460
BCP2: 916469B0
BCP3: 00000000
BCP4: 0000000C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\050513-17830-01.dmp
C:\Users\AmitRanjan\AppData\Local\Temp\WER-42697-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
--------------------------------------------------------------------------------------------------------------------
System Information
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3546 Mb
Graphics Card: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1), 1549 Mb
Hard Drives: C: Total - 105143 MB, Free - 13828 MB; D: Total - 14121 MB, Free - 13608 MB; F: Total - 99 MB, Free - 71 MB; G: Total - 185875 MB, Free - 116814 MB;
Motherboard: Dell Inc., 0K138P
Antivirus: Microsoft Security Essentials, Updated and Enabled
 

A:Window 7-Blue Screen - Unexpected Shutdown

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RELEVANCY SCORE 61.2

Hello,
I reformatted my Dell Inspiron 1545 and did a clean install of windows 7 home premium with the cd that came with the laptop. It's a clean install because I used dban to erase the hard drive. Now the laptop would crash and give me a blue screen error whenever I'm using it. Also ie 11 (if I get there before a crash) would some times freeze or worse cause a blue screen error. Please help. I've uploaded the file from the dm log collector. I'm doing this in safe mode.

I wasn't able to get the blue screen error code but I got this from running check for solution in control panel.
Problem: shut down unexpectedly
Files that help describe the problem:
112814-22838-01.dmp
sysdata.xml
WERInternalMetadata.xml

A:Blue Screen Error, Unexpected Shutdown

Welcome to the forum.

The BSOD was caused by K9 parental web filter.

Please remove this software and see if the BSOD's stop.

Revo Uninstaller:

Use Revo Uninstaller to uninstall stubborn software.

Download and install the software
Opt for Advance Mode while uninstalling which allows you to remove leftover registry.
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems


Driver Reference Table


Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\AL-MARISSA-PC-Sat_11_29_2014_163815_54\112814-22838-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02811000 PsLoadedModuleList = 0xfffff800`02a54890
Debug session time: Sat Nov 29 07:43:09.877 2014 (UTC + 6:00)
System Uptime: 0 days 4:53:20.594
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded modu... Read more

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RELEVANCY SCORE 61.2

Alright. I've had my computer for about 2 weeks now and I've gotten the blue screen of death twice in the past three days. Here's the info I could get from the report.

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
Mini083009-01.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800020863AA
BCP3: FFFFFA60015D57D8
BCP4: FFFFFA60015D51B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Help me out here please I need this computer for college.

A:blue screen unexpected shutdown vista

hi and welcome to the forum this would be your error
0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.
?0x0000007E, 0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0? Error Message at Startup {KB 321637} Win XP
0x0000007e Error When Registering OLEMSG32.DLL or CDO.DLL Files {KB 238265} Win NT, Win 2000
0x7E Error Occurs in Kbdclass.sys When You Try to Shut Down Win XP {KB 313050} Win XP Professional
Error message in Win XP Service Pack 2: ?Stop 0x7E? {KB 900485} Win XP SP2 (Timing issue ? patch available)
Stop error 0x7E in PCI.SYS {KB 839641} Win 2000, Win XP, Server 2003
Stop Error 0x7E in USBHUB.SYS {KB 327863} Win 2000, Win XP, Server 2003 (If USB bandwidth consumption exceeds 100%)
?STOP 0x0000007E? Error Message After You Upgrade to Windows XP {KB 330182} Win XP
?Stop 0x0000007E? error message when installing Win XP Disk Image from a Remote Installation Services Server {KB 818966} Win XP
?Stop 0x0000007E? error message after you upgrade to Win XP Service Pack 2 on a non-Intel-processor computer {KB 888372} Win XP SP2
After installing Win XP SP2 or Win XP Tablet PC Edition 2005, your computer restarts continuously {KB... Read more

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RELEVANCY SCORE 60.8

Please can someone please identify the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 86B568FC
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
E:\Windows\Minidump\071912-31668-01.dmp
E:\Users\Daniel Williams\AppData\Local\Temp\WER-101213-0.sysdata.xml

Thanks,
Dan

A:Windows recovered from an unexpected shutdown (Blue-screen)

Hello Dan, and welcome to Seven Forums.

Please read the instructions at the link below, and post back with the needed information for us to better help.

Blue Screen of Death (BSOD) Posting Instructions

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RELEVANCY SCORE 60.8

My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message.

The latest message was:
8/17/2010 9:10PM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000307C6E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I have attached the last three .dmp files, all from today.

Please help.
This is the first time I have posted to this forum. Please let me know if there is something wrong with where or how I posted this.
Thanks.

A:Windows 7 Unexpected Shutdown Blue Screen Error

  
Quote: Originally Posted by Studioman


My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message.

The latest message was:
8/17/2010 9:10PM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000307C6E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I have attached the last three .dmp files, all from today.

Please help.
This is the first time I have posted to this forum. Please let me know if there is something wrong with where or how I posted this.
Thanks.



Two of the three (at least) ppoint to memory (memory exceptiosn) as the cause.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
Also note the older drivers listed below that could use upgrading.

Let us know if you need help
Ken


Code:
btwl2cap.sys fffff880`07dc6000 fffff880`07dd2000 0x0000c000 0x49d6a9bd 4/3/2009 20:28:45
spldr.sys fffff880`018c4000 fffff880`018cc000 0x00008000 0x4a0858bb 5/11/2009 12:56:27 ... Read more

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RELEVANCY SCORE 60.8

Hi, I have been looking around for a solution to this. So far no luck so i thought maybe you guys could help.

As of a few weeks ago whenever i seem to leave my computer for a few hours and come back i find that it has restarted. When i log in I receive an error saying that windows has recovered from an unexpected shutdown. and under more information it says blue screen.

Hopefully this is the information you need I tried to follow instructions for posting.

A:Windows has recovered from an unexpected shutdown blue screen

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
Post a screenshot of your HDD using CrystalDiskInfo - Software - Crystal Dew World

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
Select one Intel device item under it, right click, uninstall.
Continue the process for all Intel items under "IDE ATA/ATAPI controlle... Read more

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RELEVANCY SCORE 60.8

Hello guys!

my laptop crashed once again while making skype video call. First time this happened I thought it was overheating,so I cleaned cooler. Obv that wasn't the problem.

I have attached a file, hopefully done everything correctly.

Big,big thanks in advance!!!

A:Win7 Unexpected Shutdown while on skype Blue Screen

Hello and Welcome

Avast sometimes contributes in blue screens. Can you uninstall for testing purpose?:
Code:
Start Menu\Programs\avast! Free Antivirus Public:Start Menu\Programs\avast! Free Antivirus Public
http://www.avast.com/uninstall-utility
Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-Microsoft Security Essentials - Free Antivirus for WindowsMalwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computerGood and Free system security combination.


   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "ATHEROS" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

Drivers - Clean Left over Files after Uninstalling


If its wireless, match your device from here:ATHEROS Wireless drivers for Windows
If its not a wireless, match your device from here:ATHEROS Network drivers for Windows
Check for an update on your video drivers. (Reinstall video drivers as mentioned in clean left over drivers tutorial)

Code:
Driver c:\window... Read more

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RELEVANCY SCORE 60.8

I have a brand new Desktop PC - running Windows 7 - 8gb ram - iTB HD and I have to say it is running perfectly well. However, when I shut it down yesterday I noticed that the PC restarted itself and stated ' windows had recovered from an unexpected shut down' blue screen, and it gave me details of a mini dump file for the error. The mini dump file is empty so nothing reported there. In the event log it states the issue was 'kernel' as follows: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
My husband suggested I shut down too soon before allowing ie to close properly. Any suggestions welcome, my concern is, should I be worried, has this done any damage?, it has not done it since and I have no other error messages. Is it possible some programme was still running and caused the PC to reboot? All answers appreciated. Thank you for your time.

A:Windows recovered from an unexpected shutdown - Blue Screen -

The http://www.sevenforums.com/crashes-d...tructions.html can still provide us with the BugCheck code to determine if the problem is serious.

One thing I would suggest is:Run Disk Check with Automatically fix file system errors checked. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

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RELEVANCY SCORE 60

Computer is very unhealthy. Was rebuilt but hasn't been okay since BSOD attached.
thanks all

A:Blue screen, freezing and unexpected restarts, BSOD attached

Hi,

We seem to have two main bugchecks here from the attached dumps:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

A kernel-mode driver attempted to access pageable memory at a process IRQL (Interrupt Request Level) that was too high.

Usual causes are a device driver has a bug and attempted to access invalid memory, the pagefile has been corrupted or there is a memory problem.

All of the *D1 dumps appear to be faulting pacer.sys, which is the QoS Packet Scheduler Windows driver (not the true cause). It's likely another device driver is causing it to crash. Usually when we see network related drivers and such on the stack and throughout the dumps, it's an indication of a 3rd party antivirus or firewall causing the issue. However, it can be hardware as well.

IRQL_NOT_LESS_OR_EQUAL (a)

A kernel-mode driver or process attempted to access a protected memory location it does not have permission for, or a kernel interrupt request level (IRQL) attempted to access a memory address that is too high.

This bugcheck usually occurs when a driver uses an incorrect memory address. Other possible causes of this error include: bug in a device driver, system service, the BIOS, an old Anti-virus program or backup tool, or possibly memory issues.

I see you have Norton installed. I am going to recommend temporarily removing and replacing Norton with Microsoft Security Essentials for troubleshooting purposes.

Norton removal tool - https://support.norton.com/sp/en/us/...eb&pvid=f-home

MSE - Mi... Read more

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RELEVANCY SCORE 60

No idea, the screen just went black and the computer restarted

A:Unexpected shutdown; no blue screen but got BSOD error report

A single crash dump is not enough. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffffffffff807, 0, fffff800032f4527, 0}
Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!ExfReleaseRundownProtection+7 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffffffffff807, memory referenced.
Arg2: 0000000000000000, val... Read more

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RELEVANCY SCORE 60

i just had a bsodafter changing network configuration to bridged , i did it to get nat type 1 on my gaming console , however it doesnt give a bsod after i switch to normal dsl mode .AHMED-09-Jul-15__52004_14.zip

A:blue screen unexpected kernel mode trap IDSvia64.sys

Hi,
I am extremely sorry that this thread was not attended to. There are not many people in this field.
In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.
Regards,
Pranav

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RELEVANCY SCORE 59.6

Sorry if it's hard to read. I've gotton it 6-12 times and thought I should take action.

Anyone??? Anything??? Please.
 

A:"A problem has been dected and Windows has been shut down..." Message On Blue Screen

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RELEVANCY SCORE 59.6

My computer shutdown today unexpectedly..I have no idea what the problem could be.. either a motherboard.. or cpu problem?

I checked my pc health status on my motherboard during a restart and everything looked fine..+12V was at 12.12V, cpu temp was at 31 degrees celcius, board at 31 degrees celcius..

I've attached the dump file associated with it to see if anyone else can figure this out..Mini122208-01.dmp

A:Windows Has Recovered From Unexpected Shutdown - Blue Screen of Death - BSOD

`

Please go to ---> BSOD Posting Instructions

... Read more

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RELEVANCY SCORE 59.6

My rig
E6500
Asus P5G41-M LE/CSM
G-skill F2-640Cl 5D-4GBPQ PC2-6400 4gb
Seagate Barracuda 7200.12 500gb SATA2

Unexpected shutdown
Reason: blue screen
attached health report and

A:Win7 pro32 BSOD? Unexpected shutdown reason: blue screen

Hi,


Code:

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: 0x9F_IMAGE_ AgileVpn.sys

BUCKET_ID: 0x9F_IMAGE_ AgileVpn.sys

Followup: MachineOwner
---------

This one is a bit strange, because apparently Agile VPN ships as part of Win7. Windows components do not usually cause BSODs, so there is something else at play here.

Were you using Agile VPN at all at the time of the crashes?

Regards,
Reventon

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RELEVANCY SCORE 56.8

Driver max installed driver for old ATI video card, Win 7 didn't recognize the card , works fine , device manger finds no problems all hardware is OK no conflicts, at shut down blue screen memory dump then the machine restarts, MACHINE COMPAQ, PRESARIO 6000 need help not a computer expert Thanks

A:Blue screen at shut down

Don't use Driver updating programs - IMO they are too chancy to rely upon.
Please zip up the contents of C:\Windows\Minidump and upload/attach the .zip file with your next post.

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RELEVANCY SCORE 56.8

plz help me..
I am sick of this..
how can I fix this one?

BCCode: d1
BCP1: 0000000000000006
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800140DFCD
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120912-36145-01.dmp
C:\Users\eda\AppData\Local\Temp\WER-75551-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

A:Blue screen shut down

Welcome to SevenForums.

Please post them following: http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 56.8

Hello everyone,

Just like to say that this is a really useful site, eveytime I've had a problem I've usually been able to search for an answer on the forums. Unfortunately I've recently been having a problem for which I've not been able to find a solution anywhere.

Since installing Windows Vista everytime I shutdown my computer it restarted automatically. I then went into Contol Panel > System > Advanced System Settings. I then turned off the option fo automatic restart on system failure. After this everytime I try to shut down the computer I get a Blue Sceen / Stop screen on attempted shutdown.

The error message is:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8E85588A
BCP3: 8B850B20
BCP4: 8B85081C
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini083108-07.dmp
C:\Users\Administrator\AppData\Local\Temp\WER-17484-0.sysdata.xml
C:\Users\Administrator\AppData\Local\Temp\WER63F9.tmp.version.txt

The minidump file in enclosed in the zip attachment.

Thanks for reading. Your help will be much appreciated.

A:Blue Screen on shut down...Help!

Hi auzz. . .

Welcome.

I can tell you that from the information posted, the BCCode, or bugcheck (STOP error code) is 0x1000007e (0xc0000005, 0x8e85588e, 0x8b850b20, 0x8b85081c).

0x1000007e is the same as a 0x0000007e = 0x7e and indicates that a system thread generated an exception - in this case the exception is the first parameter 0xc0..5, which means that a memory access violation occurred.

I see that this is your 7th BSOD for today and would like all dump files located in c:\windows\minidump. Also, please run msinfo32 and save in NFO file format -
START | type msinfo32 into the start search box and hit enter. Let it gather system info, then save as an NFO file - you will see the NFO default file extension when you go to save it.

Please zip all up and attach to your next post.

Regards. . .

jcgriff2

.

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RELEVANCY SCORE 56.8

Hi,

I'm using windows 7 ultimate 32bit OS, since yesterday my laptop is auto restarting with a blue screen error.

Report :






Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 000017F2
BCP2: 00000002
BCP3: 00000000
BCP4: 9A34E0DC
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032011-25989-01.dmp
C:\Users\xxx\AppData\Local\Temp\WER-38906-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


My laptop is corei3, 4GB DDR3 and recently purchased with clean installation.

Any solution?

Thanks
Sam

A:Blue Screen shut down

Please follow these instructions
http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 56.8

i have viewed other posts and noticed people uploading batch .zips. i have downloaded the .zip and ran the grantb685_10_10-08 and have uploaded all of the files it has given. we are continuously getting blue screen shut downs with an error ecache.sys. your help would be appreciated.

we are running windows vista home premium.

i have tried to upload the .zip to the forum but am getting the error message "Upload of file failed. " pls can you tell me what info u need. thanks.

A:blue screen shut down

How big is the zip file. If too big, try splitting it into 2 parts.

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RELEVANCY SCORE 56.8

Hi,

Thanks in advance for your time reading this post. Here is a summary of my problem and what I
have tried.

Problem: Whenever I shutdown or restart, after the 'saving your settings' screen, I get a blue screen (BSOD)
that includes a stop error: 0x0000007E (0xC0000005, ... and then several numbers, which are not always
the same, e.g. 0xE0D0F6FF, 0xF65F7BD0, 0xF65F78CC).

Things I've done:
1. Completely cleaned my computer of all viruses with the help of someone in a bleepingcomputers forum
2. Removed all unsigned drivers
3. Started the computer in Safe Mode
4. Read the Microsoft website on stop errors

Unfortunately, none of these things helped, the problem persists in each case (really, reading didn't
solve it ). It has been going on for a few months now.

Thanks again, Chris

A:Blue Screen on Shut Down

Hi .These errors are difficult to troubleshoot...but this, IMO, is the best webpage for guidance in troubleshooting STOP errors: http://www.aumha.org/a/stop.htmUltimately, any STOP error comes down to a process of eliminating possible causes in any system, rather than finding a definitive cause by Googling, IMO.Louis

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RELEVANCY SCORE 56.8

Hi!

I'm having a problem with my PC. When I shut down my PC, it sometimes restarts. I was told to uncheck the automatic restart function. Now I get a blue screen. It says:

STOP: 0x0000007E (0xC0000005, 0xF7878AB9, 0xF78BE90C, 0xF78BE608)

Can you help me?
 

A:Blue screen after shut down

Try some of this from MS, some doesn't apply, some does:

http://support.microsoft.com/kb/330182

Also this can be caused by something as simple as a corrupt shutdown sound file or image file. I also had one once where it was caused by a bad CD-ROM drive.

Post back what happens and if still no joy, give your full system specs so we might attract some help getting you going again.
 

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RELEVANCY SCORE 56.8

Every time I try to shut down my computer, It says install updates than shut down. If I press OK, it will act like it's installing them then instead of shutting down all the way go to a blue screen. I then have to hit the power button to turn it off all the way.

Does anyone know how to solve this issue?

A:Blue Screen At Shut Down

The 'Blue Screen of Death' (or BSOD) is refered to by Microsoft as a Stop Message. They can occur for many reasons. In order to diagnose it's cause we need as much info as you can give about the stop message. Please write it down and post it back here the next time it happens. In particular, it helps to have the somewhat cryptic series of numbers about half way down the blue screen that have this sort of format:0x0000008E (Followed by four other sets of numbers in parenthesis.) It is also helpful to know the answers to these questions:What are you doing when this happens (are you on line, starting the computer, etc).Does it always happen at the same time?Is it always the same message, or is it a different set of numbers each time?Have you added any hardware or software lately?Are you experiencing any other buggy behavior from this computer (such as it runs slower than it used to, etc)?

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RELEVANCY SCORE 56.8

Hello guys,

I have a problem with my computer, It not happens every time but very often. When i shut it down a blue screen it pops up with this error

Additional information about the problem:
BCCode: 1a
BCP1: 00003452
BCP2: 02D81000
BCP3: C0407D14
BCP4: 03D800C0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini062309-01.dmp
C:\Users\me\AppData\Local\Temp\WER-57656-0.sysdata.xml
C:\Users\me\AppData\Local\Temp\WER6A6D.tmp.version.txt

And this happens more and more often. I don't know what to do to fix it, can anyone help me with this?

Thanks in advance

A:Blue screen when I shut down my pc

Does it only happen when you shut it down? Any other times?
Have there been any changes to your system that may have caused this? Is there anything that you might recall that just didn't seem right around that time?

The first step here is to run the Windows Memory Diagnostic: http://www.bleepingcomputer.com/tuto...torial146.html
Please ensure that you're using the Standard test described in Figure 9

Let us know the results and we'll move on from there.

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RELEVANCY SCORE 56.8

Hi,i have this problem since windows was installed..on shut down or restart it pops blue screen with memory test checking. can help me with this?

A:Win 7 Shut down blue screen

  
Quote: Originally Posted by Marius777


Hi,i have this problem since windows was installed..on shut down or restart it pops blue screen with memory test checking. can help me with this?




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.

To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

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RELEVANCY SCORE 56.8

for i keep getting blue screen warning: ***STOP:oxooooooie(oxffffffcoooooo94,oxffffff8000co74d1e,oxoooooooooo,oxffffffffd)

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RELEVANCY SCORE 56.8

I'm getting this blue screen at shut down that says a fatal error has occured and I might need a BIOS update. What should I do? Thanks.
 

A:Blue Screen at shut down.

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RELEVANCY SCORE 56.8

hello,i have a problem when i trying to shutdown my computer after installing kaspersky internet security 7.0 in my computer. The problem is,when i shutdown the computer it takes a long time before it get into blue screen and appears POWER_DRIVER_STATE_FAILURE. can someone help me with this thing.
 

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RELEVANCY SCORE 56.8

i have windows xp sp1......it comes up with a blue sreen saying that it is shuting down to prevent damage to my computer....and when i try to restart my computer it freezes before i can get to the windows sreen.....do you know a way i can clean my hard drive without having a windows disc. HELP!!!
 

A:blue screen shut down...HELP

fatherg00se said:

i have windows xp sp1......it comes up with a blue sreen saying that it is shuting down to prevent damage to my computer....and when i try to restart my computer it freezes before i can get to the windows sreen.....do you know a way i can clean my hard drive without having a windows disc. HELP!!!Click to expand...

Its possible to clean a hard drive, but once windows is gone, you have nothing left. You need a windows disk or recovery disk (provided by manufacturer). Without one of these, you cannot posses a legal copy of windows, therefore, you are stuck.
 

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