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Carbon X1 fingerprint sign in problem after Windows 10 and Windows Hello

Q: Carbon X1 fingerprint sign in problem after Windows 10 and Windows Hello

My Carbon X1 20bt is experiencing major problems with fingerprint reader and Windows 10. Everything was working fine with Windows 8.1 and the Lenovo software. After upgrading to 10, the Lenovo software was automatically deleted I guess because Windows 10 fully supports sign in with fingerprint. When I read my print in to Windows HELLo, it NEVER recognizes it when signing in. I have read it in to the system multiple times, but have never succeeded to log in with it. This problem has been existing for some time, but yesterday I was doing maintenance to my friends x240 and noticed her reader work without enabling Windows Hello. She didn?t have the pin installed for Hello and the reader worked just fine. On my X1, I have to put in the pin number to Hello or the whole reader is disabled. There was fingerprint reader driver update coming to x240 which I didn?t instal naturally. I tried to instal the 8.1 drivers back, but was unsuccessful. Any help would be appreciated, this is anoying!

RELEVANCY SCORE 200
Preferred Solution: Carbon X1 fingerprint sign in problem after Windows 10 and Windows Hello

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Carbon X1 fingerprint sign in problem after Windows 10 and Windows Hello

Here's the driver that you need to enable the Validity Fingerprint scanner on the X1 Carbon under Windows 10: http://support.lenovo.com/us/en/downloads/ds103635

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RELEVANCY SCORE 80.8

So I just reinstalled Windows 10 on my machine.

Before I had it set up so that I could log in with a password or fingerprint.

Now it seems my only options are (1) password only OR (2) password, PIN or fingerprint.

I don't want PIN as a sign in option. But I have to enable PIN via "Windows Hello" before enabling Fingerprint sign in.

And once I have fingerprint sign in enabled, if I remove the PIN I lose both PIN and fingerprint sign in options.

Any ideas how I can set up password and fingerprint as my only two sign in options?

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RELEVANCY SCORE 77.2

Having the fingerprint Windows sign on is nice, but so far I see no other references to using this sensor to validate sign-on into websites, etc.    Is the fingerprint sensor here only good for one function, Windows sign-on?   If not, how do I set up the sensor to be used with other apps and web browsers?

A:Can fingerprint sensor on Inspiron 5570, on Windows 10, be used for something other than Windows sign on?

WJKOMO,
Unfortunately, it cannot be used for anything else  It is only for Windows sign on.

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RELEVANCY SCORE 76.4

Hello,
I am using windows 10 Pro 64bit, i want to add fingerprint sign in. After reading around the internet i have come to discover that "Windows hello is primarily used as a fingerprint sign in option for windows 10,, however windows hello requires specific hardware i.e. IR sensors, camera, e.t.c,

I have a Secugen Hamster III (HFDU02e), i have installed necessary drivers for my Hamster III and it appears below biometric devices in computer manager,

So how do i sign in with my fingerprint scanner in windows 10 ?
Note: Windows hello is currently not available under sign in options in my windows installation.

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RELEVANCY SCORE 75.6

I don't have the fingerprint sign-on option on T430 Windows 10 Enterprise Edition x64.  I have set up the PIN.  Still no option being displayed. I see the fingerprint reader has the driver installed from Win10, info as below:Driver Provider: Authen TecDriver Date: 8/8/2012Driver Version: 1.6.1.341 Lenovo has the finterprint driver for Win7 but not for Win10.  And the driver from Win10 seems to be outdated.  Would that be a problem?  Thanks!

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RELEVANCY SCORE 75.6

I just recently upgraded to WIndows 10 and I was asked to uninstall the HP fingerprint program since it was not compatible. I uninstalled it thinking that there would be a compatible program after the updgrade. Unfortuantely , I could not find an updated version of this. Please help me find the right program so the fingerprint sign on can be available again. I'm using HP 4445s, originally with windows 8.1 OS now recently updgraded to windows 10

A:Fingerprint Sign-in option not available on Windows 10

I got the same probleam.need  assiston 

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RELEVANCY SCORE 75.6

Hello, First, let me say that the Windows 10 upgrade (I did a clean install) seems to be working great on my HDX 16. I do have a problem with signing in with my fingerprint scanner. Based on other posts I (re-) installed DigitalPersona Personal version 4.01.3749 and the Validity Sensor driver version 1.3.1.183. After the installs my finger-reader showed up in device manager as a Biometric devices. It was not there before. The DigitalPersona read my fingerprints and registered my right and left index fingers. Just now I signed into the software with my index finger. However on sign-in, it says fingerprints not registered. I have re-scanned my fingers 4 or 5 times. It seems there is no connection between the fingerprint software and the Win10 sign-in. Please let me know if anyone has a fix. Thanks!

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RELEVANCY SCORE 74

Hi everyone! I've a Yoga 530 notebook, and I've reinstalled a clean version of Windows 10. Now Windows Hello seems not working.
 
If I go to Settings > Accounts > Sign-in options, the page says that Windows Hello face and Windows Hello Fingerprint are currentli unavailable, and if I try to set them up it comes a message: "Somenting went wrong. Try again later".
 
Camera and fingerprint drivers are properly installed and upgraded, indeed camera works with programs or videochats.
 
Thanks for the help
 
 
Moderator comment: Post edited to match model in title, and member's other thread.

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RELEVANCY SCORE 73.2

I had x270 with windows 10 64 bit,  The fingerprint sign-in option greyed out and can't enroll fingure. I had tried with below option in registry but no luck, can I one guide me on this issue. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System]"AllowDomainPINLogon"=dword:00000001 

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RELEVANCY SCORE 72.8

Just purchased the x1 carbon, upgraded to windwos 10 and I cannot install the Lenovo Fingerprint reader software! I only see 8.1 avaiable. No option for Windows 10?Anyone? Nevermind! Found a fix. https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Fingerprint-support-on-Windows-10-ThinkP...











Solved!
Go to Solution.

A:2015 X1 Carbon fingerprint reader and Windows 10?

Man, the 2015 X1 Carbon is crap! The 2013 model, I could turn the laptop on with the fingerprint sensor!

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RELEVANCY SCORE 72.8

My X1 Carbon 5th Gen type 20HR just updated to windows 10 version 1803 and suddenly the Windows Hello Fingerprint will not work. It appears as if the fingerprint scanner is not on at all. I have tried:1. Checking for windows updates, everything is fully up to date2. Double checked that biometrics are enabled in computer configuration > administrative templates3. Uninstalled fingerprint scanner device and driver with restart None have worked. Any idea? 

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RELEVANCY SCORE 72.4

After I updated my laptop, the fingerprint sign-in cannot be used and I check the device manager and it says 'This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)', and same problem happens on other devices such as sensors and portable devices. However, I tried usb reboot my pc and I cannot enter in usb boot mode. Anyone has met this before or knows how to fix these problems?

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RELEVANCY SCORE 72

Since the update to Windows 10 1709 (Fall Creator's update) my fingerprint scanner & Windows Hello doesn't work anymore.I own a Lenovo Thinkpad X1 Carbon 5th Gen (20K3).In the device manager the fingerprint reader seems to have an issue... And Windows Hello doesn't recognize the device anymore. I already tried to enable SGX in BIOS - but that didn't change much...Thank you for your help -

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RELEVANCY SCORE 72

In the settings menu under Sign In Options, when I select Fingerprint Set Up it at first appears that the command is working, but the setup window never opens. I see a waiting wheel for a few seconds and then the execution fails. Can anyone help me to diagnose this?  I had a fingerprint set up and it was working fine. I noticed the issue when I went to add a second. Some diagnosis forums suggested clearing saved fingerprints and starting over, but this didnt work and now I cant use the fingerprint reader at all...

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RELEVANCY SCORE 72

Recently I reinstalled Windows 10 and now it seems like I cannot setup Fingerprint in Windows Hello anymore. I've tried to delete the fingerprint data from the [F1] Menu and the problem didn't go away. Seems like the sensor is not the problem because it still recognize my fingerprint till the last step, also it is certainly clean. This is a really frustrasting problem as I tried dozens of time. Anyone has a solution?Stuck at the last step

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RELEVANCY SCORE 71.2

I have a X1 Carbon 20A8 2nd Gen which I have clean installed Windows 10 on today. It's a replacement laptop which I received. The fingerprint scanner does not show up in the Device Manager, even after installation of the Validity drivers for Windows 10. Resetting fingerprint data in the BIOS shows there is no fingerprinter reader detected Any ideas?

A:X1 Carbon 2nd Gen fingerprint reader not showing up after Windows 10 clean install

Actually can anyone help me, the model is 20A8-S00C00, does this particular model actually have a fingerprint scanner?

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RELEVANCY SCORE 70

Hello,Today I updated my Thinkpad X1 Carbon 5th Gen with the latest drivers recommended by Lenovo Vantage program, as well as the latest Windows 10 Pro updates. After conducting those updates, I can no longer sign in using the Fingerprint sensor.When I open the Device Manager to check the status of the Biometric Device driver, it shows the following message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"The sign in option using the fingerprint does not even show up in the Windows settings for Sign In. Things I have already tried:1) Update the driver through the Device Manager 2) Download and reinstall the fingerpring driver from the Lenovo drivers website3) Reset fingerprint settings in the BIOS and making sure it is enabled4) Change configuration in "gpedit.msc" -> computer configuration -> administrative templates -> windows components -> biometrics -> allow the use of biometrics and allow users to log on using biometrics set to enabled None of the 4 attempts above solved the problem.Can anyone please provide any solution for this case? It looks like a lot of people have been experiencing this issue and no one from Lenovo provided a clear and definitive solution. The latest drivers must have bugs and, in my opinion, Lenovo must stop distributing them until this issue is fixed. Thank you very much.Best.  

A:Fingerprint stopped working after latest Drivers and Windows updates (Thinkpad X1 Carbon 5th gen)

I know you have a X1 carbon and not T570 but did you see the below post from a Lenovo employee?  Specifically the part about SGX?  It fixed my problem on my TP25.
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...
 
Hope this helps

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RELEVANCY SCORE 68.4

Is it possible to use Fingerprint sign in on my pc?If yes then pls give me solution.Thanks.

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RELEVANCY SCORE 66.8

I have a 1st gen Carbon x1 type 3448.  It came natively with Win 7.  Ever since I got it, the finger print reader had a hard time reading my finger print unless it is wet.  Is this typical?  Second, I had upgraded it to Win 10.  I now have the authenticate with my finger print once when I start the computer and once when I login via Windows Hello.  I know non-Authentec reader has this problem but my x1 has Authentec reader.  TIA for your answer!
 
Moderator edit: Matched Subject to content.

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RELEVANCY SCORE 66.8

I own two 1st gen X1 Carbon, one 3440 and one 3460. One has Win10 Home and works just fine. the 3460 has Win10 Pro and the fingerprint reader does not show up as a biometric device and I cannot make it work after searching for solutions.  There are no biometric devices in device manager. There is only an authentication device - TouchChip Fingerprint Coprocessor. Does anyone know how to test the fingerprint hardware to ensure that it is working? I have tried all the solutions listed online and it never shows up. 

A:Carbon x1 gen 4 fingerprint reader problem

First, look in the BIOS under security/I-O port access and make sure it is enabled

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RELEVANCY SCORE 66.8

After window update 1803, Synaptics WBDI(SGX enabled) stop working with error message:  This device is not working properly because Windows cannot load the drivers required for this device (code 31) Uninstalled and reinstalled the driver does not help (unlike in the case suggested in a previous post). Customer service guy said many people have this issue, but he cannot figure out how to solve it. Can someone help?

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RELEVANCY SCORE 66.8

So I just got back my laptop from lenovo repairs and the finger print reader dosen't work.   the device manager has dected the fingerprint reader, and claims it is working properly.  I also went into the bios and cleared the fingerprint data.  It doesn't change the problem when I go to set up the fingerprint, I enter my pin and then I get a windows error sound.  the deep "da dah dah".  and then it doesn't proceed any further.   I have no idea what to do next for my laptop.  

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RELEVANCY SCORE 66.8

I have a 1st gen Carbon x1 type 3448.  It came natively with Win 7.  Ever since I got it, the finger print reader had a hard time reading my finger print unless it is wet.  Is this typical?  Second, I had upgraded it to Win 10.  I now have the authenticate with my finger print once when I start the computer and once when I login via Windows Hello.  I know non-Authentec reader has this problem but my x1 has Authentec reader.  TIA for your answer!

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RELEVANCY SCORE 66

Hi Experts, I have installed Fingerprint Manager Pro Windows 7 32 bit to my x1 carbon laptop 207A. After Installation and restart, I click the Lenovo Fingerprint manager pro and it prompted cannot access/enroll fingerprint because my account is a guest or built-in administrator. I have been using this account as administrator. I even activate the user admin account by using the cmd and enter the command net user admin /active:yes (something like that). After that the admin account was open. But still it prompted that error. What should I do to enroll my fingerprint? Please help me!!

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RELEVANCY SCORE 65.6

Hello.  I have a Lenovo P50 20EN laptop.  I've been tearing my hair out for about 6 months because the HDMI port wasn't working (which, of course, I blamed on the cable and returned it to the company who sent it back saying nothing was wrong with it.  Finally I discovered that the P50 HDMI port had a known problem.  So I following the instructions in this community board to update the driver for the Thunderbolt software.  I don't have an HDMI device here so I can't test the results yet, but I immediately ran into another problem; my fingerprint reader wouldn't let me sign-on.  Low and behold, the fingerprint signon setup has disappeared entirely from the signin options.  I tried following the directions to restore the fingerprint signon after losing it due to a Windows 10 update, but that must be a different problem because in my case, there is no Fingerprint Setup button at all in the signon options settings.Can anyone help me?

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RELEVANCY SCORE 65.2

Après avoir fait la mise à jour vers w10 mon lecteur d'empreinte ne fonctionne pas. Dans la gestion des périfériques il n'est pas visible. J'ai installé le pilote mais c'est toujous pareil, il n'est pas visible.. quelqu'un pourrait il m'aider ?
Merci
 
Google translate: French >> English
After upgrading to w10 my fingerprint reader does not work. In the management of the pheripherals it is not visible. I installed the driver but it is always the same, it is not visible .. could someone help me?Thank you
 
 
Moderator comment: Please feel free to post in your native language, but as the principal language of this community is English, please include a translation alongside for the benefit of other members. Regards.
Commentaire du modérateur: N'hésitez pas à poster dans votre langue maternelle, mais comme la langue principale de cette communauté est l'anglais, veuillez inclure une traduction pour le bénéfice des autres membres. Cordialement.

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RELEVANCY SCORE 59.6

Hello,
I have a problem on Windows 10 where I have installed the drivers, but when I try to login with my fingerprint, Windows Hello says that it can't recognize my fingerprint even though it is enrolled. I uninstalled the drivers in device manager, but then when I try to update the driver, Windows can't find the drivers. Please help in resolving this problem.
Thanks,
Chris

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RELEVANCY SCORE 59.6

Hi there I've a problem setting up windows hello i've HP 350 G1 Laptop Windows 10 64-bitwhen i set up fingerprint it gives me an error message sorry something went wrongclose window hello and try going through the setup again 

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RELEVANCY SCORE 58.8

I am using Windows 10 on a laptop hp 4540s. Fingerprint sensor worked properly, but today suddenly stopped working. Even in the device manager will not be displayed. Please help me

A:Windows 10 fingerprint sensor problem

Hi @Meysam98?,  You may try to install below-mentioned driver: Validity Fingerprint Sensor Driver http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229456&swItemId=ob_125839_1&swEnvOid=415...  I hope that answers your question.  I am an HP employee, the opinions expressed here are my personal opinions, not of HP. Make it easier for other people to find solutions, by marking my answer ?Accept as Solution? if it solves your problem. ***Click on "Thumbs up" button to the left side of my post to acknowledge the post ***

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RELEVANCY SCORE 58.8

I am having a problem with fingerprint reader in Windows 7 64 bit for my dv6 laptop.
I have tried many combinations from different websites and forums and still the problem exists.
Device manager shows an UNKNOWN DEVICE :

Location : Port_#0003.Hub_#0004

DEVICE STATUS

The drivers for this device are not installed. (Code 28)
There is no driver selected for the device information set or element.

HARDWARE ID'SUSB\VID_138A&PID_0005&REV_0<90
USB\VID_138A&PID_0005

PHYSICAL DEVICE OBJECT'S NAME
\Device\USBPDO-5

BUS TYPE GUIDE
{9d7debbc-c85d-11d1-9eb4-006008c3a19a}

LOCATION PATHS
PCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(3)

DEVICE INSTANCE PATH
USB\VID_138A&PID_0005\25008DB3D801

PARENT
USB\VID_8087&PID_0020\5&3a301d21&0&1

I think it's my fingerprint reader.

PLZZZZZZZZZ HELP !!!!!!!!!!!!
 

A:HP fingerprint reader problem in windows 7 64 bit

Did you go to your HP site to see if there updated Drivers for your fingerprint reader?
 

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RELEVANCY SCORE 58.8

How to set a fingerprint password, why I cant't see the option from here?

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RELEVANCY SCORE 58

Hello! On my T550 I have problems with the fingerprint option. I have registered several fingers but when I need to log into Windows 7 no fingerprint logo appears (even though the light of the fingerreader lights up). I have to press Control Alt Del and only then I'm able to use the fingerprint option. Driver is up to date. Als other people at my office report this problem. Any advice is welcome. Thanks 

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RELEVANCY SCORE 58

hello, my company has recently purchase a lenovo x1 yoga wich includes a fingerprint reader.the notebook is joined to an active directory domain. i found myself with a problem when i want to configure windows Hello in order to register my fingerprint. The ?Set up? button is greyed out, and I can?t click on it. and in the top of the windows appears a red text that says ?Some settings are managed by your organization?. Can you help me to solute this problem? I want to be able to sign in using my fingerprint.The computer has windows 10 installed Thank you very much in advance

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RELEVANCY SCORE 58

I have a Dell Latitude E5450 running Windows 10 and I'm trying to get its fingerprint scanner to work. At first there were no drivers but after googling for a while I found one and installed it:

Not sure if it is the right one but it's the only one I could find. When I go to sign-in options I see Password, PIN and Picture Password but not Fingerprint, or Windows Hello if that's what it's called.
Any ideas?
Thanks.

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RELEVANCY SCORE 58

The sign in options settings are not showing an option for fingerprint set up or even the Windows Hello setup option. I have installed the validity fingerprint sensor driver but even then the problem is same.

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RELEVANCY SCORE 58

Hi all,    Recently I can't set up my Fingerprint-sign in recently in Window Hello on my 6-month old T450s. I pressed "Setup" for several times but it doesn't respond. Besides that, I had update the driver of Fingerprint Sensor on Device Manager and still the issue exists.   The version of the Driver(Synaptics FP Sensors)  is 4.5.507.0 and I am using Window 10   Does anyone experience the same thing as well as I am  ?    

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RELEVANCY SCORE 58

I didn't have a windows password set on my computer. Yesterday I signed out and restarted, and windows wants a password all of a sudden. I tried a couple of password cracks but nothing worked. I really need some help here.
I have mosey back up if I need it but I would like to get back in as quickly as possible with no loss of permissions.
Here is an interesting aside: my brother called me yesterday and said the same thing happened to him. He is running win xp. Could this be some kind of back door or some other mal-ware?]

A:can't get in to windows sign in problem

There are password reset CD's that you can find online that will allow you to reset an XP account/password.

The one I use is the Offline NT Password and Registry Editor. Works for all Windows versions.

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RELEVANCY SCORE 57.6

Hello,

I have problem with figerprint reader on portege Z30t-A-11U - in Windows 8.1 PRO
Problem is from the beginning - (factory preinstalled system)

Several times a week does not respond fingerprint reader on waking or after waking the laptop. (icon for logon is not at that moment to see - the reader will not operate even after manual login)

Thanks in advance.

Frantisek

A:Portege Z30t-A-11U fingerprint reader problem in Windows 8.1

If this fingerprint issue does not occur always but only from time to time, then the troubleshooting will be very difficult?
Such ?occasional? issues are always tricky?
Anyway, if you did not try to update the fingerprint software in the past, I would recommend you to do that?

Furthermore please check if the fingerprint sensor has been enabled in the BIOS.



If not, enable the fingerprint and save the BIOS changes.

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RELEVANCY SCORE 57.2

A previous GPO tech set these to be disabled by default and I can't figure out how to re-enable. The options stay greyed out no matter what I try. I don't want to remove the settings to disable from the default policy so I have created an additional GPO for certain PCs to have it enabled and I'm just trying to find all of the settings to get this working again for the approved users.

This is what I have set currently...
In Computer -> Policies -> Admin Templates:
System/Logon -> Turn on PIN sign-in = Enabled
Windows Components/Biometrics -> Allow domain users to log on using biometrics = Enabled
Windows Components/Biometrics -> Allow users to log on using biometrics = Enabled
Windows Components/Biometrics -> Allow the use of biometrics = Enabled
Windows Components/Microsoft Passport for Work -> Use biometrics = Enabled
Windows Components/Microsoft Passport for Work -> Use Microsoft Passport for Work = Enabled

Any suggestions are most welcome

Thanks

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RELEVANCY SCORE 57.2

I went into my User Accouts in the Control Panel. I deleted a User called Nathon. I created a new user account with Admin authority named Jack.
However, everytime that I start my computer from my morning bootup, the Signon Window has the deleted User, Nathon.
I have to type in Jack, for the new user, and I get into Jacks Account.

Why is Windows not remembering that I have deleted the USER, Nathon?

I have never had such a problem with any of my other windows computers.



Operating System
MS Windows XP Home 32-bit SP3
Installation Date: 28 April 2010, 17:47
Serial Number: B2KW2-WFXJP-DYBT7-HF44F-TJJ9W
Windows Security Center
Windows Update
AutoUpdate Download Automatically and Notify Prior to Install
 

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RELEVANCY SCORE 57.2

I am new to windows messenger and when ever I am chattting with someone it's keep signing me out ramdomly. It also happens when I am not chatting with anyone. I use wireless moderm, can this be the reason?
 

A:Windows Messenger Sign out problem

Any ideas?
 

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RELEVANCY SCORE 57.2

I have a problem with my sign in options on settings everytime i click on it will take forever to load and wont open it wont allow me to change my sign in options, i tried going going to "Reset security policy" and clicking set-up PIN but the
same things happen it wont load up.
How do I fix this without resetting the whole OS

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