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X1 Carbon 4th gen - some keys don't work

Q: X1 Carbon 4th gen - some keys don't work

Several keys in my mother's 6 month old X1 Carbon 4th Generation are no longer working (Q/W/E/N). This is a Windows 10 64 bit machine. The problem, when first encountered, seemed to last a couple of days and would go away. Now however, it has been a week and the keys are still not working. She has had to resort to using the on-screen keyboard to log in to the machine since some of those characters are in her Windows password. I've had her downloaded and run a Lenovo Solution Center scan that run for 12 hours and gave the following message: final Result Code: W1CKMFDU8-9735T2 Any ideas how to interpret this code? I've had her try all the keyboard troubleshooting tips to no avail and would welcome any insight.

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RELEVANCY SCORE 200
Preferred Solution: X1 Carbon 4th gen - some keys don't work

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 58.4

after installing windows 10 2wsx keys do not work on keyboard also function and shift keys work intermittently

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RELEVANCY SCORE 56.4

Après avoir fait la mise à jour vers w10 mon lecteur d'empreinte ne fonctionne pas. Dans la gestion des périfériques il n'est pas visible. J'ai installé le pilote mais c'est toujous pareil, il n'est pas visible.. quelqu'un pourrait il m'aider ?
Merci
 
Google translate: French >> English
After upgrading to w10 my fingerprint reader does not work. In the management of the pheripherals it is not visible. I installed the driver but it is always the same, it is not visible .. could someone help me?Thank you
 
 
Moderator comment: Please feel free to post in your native language, but as the principal language of this community is English, please include a translation alongside for the benefit of other members. Regards.
Commentaire du modérateur: N'hésitez pas à poster dans votre langue maternelle, mais comme la langue principale de cette communauté est l'anglais, veuillez inclure une traduction pour le bénéfice des autres membres. Cordialement.

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RELEVANCY SCORE 54.4

Hi, Any help will be possible. I have a Toshiba Satellite C55-A5302, and some of my keys on the keyboard doesn't work. What can i do to fix this issue? I have a windows 8 operating sys.

A:Some Keys work and some keys on my keyboard doesn't work

This is not a software problem.
Your keyboard needs to be replaced. You can get another one from Ebay. Toshiba Satellite C55-A5302 keyboard | eBay Here is a video explaining how to replace it:

You Tube

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RELEVANCY SCORE 54.4

Hi, Any help will be possible. I have a Toshiba Satellite C55-A5302, and some of my keys on the keyboard doesn't work. What can i do to fix this issue? I have a windows 8 operating sys.

A:Some Keys work and some keys on my keyboard doesn't work

This is not a software problem.
Your keyboard needs to be replaced. You can get another one from Ebay. Toshiba Satellite C55-A5302 keyboard | eBay Here is a video explaining how to replace it:

You Tube

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RELEVANCY SCORE 53.6

I have a lenovo G50-30 laptop with os of windows 7 x64. I have got problem with Fn keys. Example after windows 7 open, on the desktop. I see the sound bar imidietly goes to zero. I press on the sound bar to increase the volume,  the bar it goes again down. After I press 1-2 times the F3(volume up), after that I go to the sound bar, it is allow to increase the volume. Also, try to disable the hot keys in the bios, after i save and reboot. it makes loop to the bios again. Sorry for my english. I made clear as i can. Any idea it would be grateful.Thanks

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RELEVANCY SCORE 53.2

How do I control media (i.e. Spotify) using the 4th Gen X1 Carbon keyboard? There are no Function Keys, like there were in the 1st Gen keyboard.

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RELEVANCY SCORE 53.2

Hi Guys, I'm new in this forum. I'd just like to ask everyone's opinion on a X1 Carbon 2nd Gen that I came across. Everything is the same (i7-4600u, 512gb SSD, the placement of the fingerprint scanner, touchpad), however the unit does not feature the adaptive FN keyboard. Instead it has physical keys... Is this a specific model or done through after market modification? Appreciate your inputs.Thank you.

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RELEVANCY SCORE 52

After a recent update (Aug 2018) i relized my volume and screen brightness on screen was not showing.  I read post about using the hotkey integration tool.  It worked but only for volume and brightness but the I can not switch any of the keys on the adaptive screen.  When I reboot the hotkey fix is gone and I can switch between the adaptive keys but nothing shows on the screen.  For example, my volume goes up and down as I press +/- but it does not show on the screen.  In addition, I can press the wifi icon on the adaptive screen but I don't see anything.  I have uninstalled power manager and re-installed a lesser version but still nothing helps.  Any help from this forum would be appreciated.   

A:X1 Carbon 2nd Generation - Adaptive Keys not working

This sounds familiar.  Have a look at this thread and consider rolling back the power management driver update:
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Latest-Power-Management-Driver-Conflicts...
 
Z.

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RELEVANCY SCORE 52

I have a Carbon X1 (V2) with Windows 10 Pro loaded.  I suspect it may be missing some software and/or a device driver; Device Manager doesn't seem to know about the adaptive keys.When I start up normally, the function keys work (F1-F12) but the Fn key seems to do nothing, The keyboard backlight key works, none of the others appear to do anything.  

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RELEVANCY SCORE 52

Hi guys, have a problem with my volume keys F6, F7, F8. When pushing the keys to adjust volume they simply dont work or appear. Woke up one morning and it just stopped working, operating system is windows 10. Also my other function keys do not work.   

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RELEVANCY SCORE 51.2

Hi,I re-installed Windows 10 and only some of the function key special functions are now working.  Mute, volume and screen brightness keys are working, the remainder are not.  I've seen similar threads that mention re-installing BIOS and power management software but that's made no difference.  I've been unable to find a "Hotkey" feature that is also mentioned.  Companion software says everything is up to date.  Don't know what to try next.  Any thoughts?

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RELEVANCY SCORE 51.2

Maybe someone is experiencing similar issues, or has some usable advice for me:Since a week or so, some of the function keys on my ThinkPad Carbon do not work anymore. This is weird for different reasons, as they are not locked and it furthermore only concerns some of them. While I can change the sound settings, it is impossible to activate my microphone. Similarly, I can still change the brightness of the screen, while all of the fn keys more towards the right do not work anymore.Lastly, this does not seem to be a mechanical/physical problem, as the keys themselves do still work as regular F-keys when locked - only the Lenovo-specific functions do not work as they should.I already re-installed Lenovo Vantage and ran multiple trouble shooting tools - all with no effect at all.Has anybody experienced something similar? When googleing it, it seemed that am the only person that has these kinds of issues.Thanks!PS, in case someone from Lenovo reads this (and without wanting to be too negative here): The MTSA system that I also tried to turn to for technical support is the worst and most dysfunctional tool I have seen for quite some time, and is, in my humble opinion, unworthy of a leading tech company. In my case, I was simply unable to send off my filled our request, despite trying from multiple devices and multiple times. Lenovo should really make it easier to get quick support, instead of making people waste their time like that.

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RELEVANCY SCORE 51.2

As the title already mentioned, my wife's thinkpad x1 carbon 2nd gen adaptive row keys starts to look like the liquid part is evaporating. Where can I buy the replacement for the unit in question? Appreciate any answer. Thanks 

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RELEVANCY SCORE 50.8

Keys on keyboard don't match."@" key is at " (double quotation)'s place, and # key is not where it is supposed to be.  Thanks,  Nima Dorji Found the solution - US - UK Keyboard problem. 

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RELEVANCY SCORE 50.8

When depressing Power button, machine will not Boot. Screen is blank. Keyboard Backlight, LED Function Keys and Power Button Light flashes. Backlight and Function Keys would flash in a 1,2,3 cycle. 1 = Backlight2 = Function Key3 = No FlashPower button light would flash 3Xs stop 3Xs stop continuously.Cannot power off computer, even while holding down button for any amount of time.Did the battery thing. Disconneted, removed, pressed and hold power button up to a minute at times.   Connected power adapter and battery one at a time with no results. Also did the reset button thing a couple of times. Been up and down Google and YouTube cannot find anything that exacts the issues of my computer. Been working fine. Didn't use for about 3 weeks. Worked alright for a couple of times before problem occured. It's possible that I may not have shut it down it just went to sleep.Appreciate any help on this.

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RELEVANCY SCORE 49.2

1 MONTH AGO, I BOUGHT A LAPTOP LENOVO Y700 8Y WITH WINDOWS,  BUT SOME KEYS DOESNT WORK, for example NEVER WORK THE KEY 4 OF THE NUMERIC KEYBOARD AND SOME OTHER KEYS LIKE DAMAGE, DELETE, DELETE, A, S, D BETWEEN OTHERS, BUT THIS KEYS WORKS SOMETIMES.I do not know if they are the drivers or indeed the physical keyboard is damaged, since I have tried with a usb keyboard and all the keys work. Sometimes the mouse also stops working TOO.

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RELEVANCY SCORE 45.6

I just got NFS carbon and it doesn't work. I installed it but when I click on the icon a blue screen comes up and says to restart my comp. Im farely sure that my comp meets the requirements because I can play both Oblivion and BF2, both of which have higher requirenments. whats the problem and how can I fix it (can I fix it)?
 

A:NFS carbon wont work

what is the exact wording of this blue screen? post them here, also post your system specs. including the graphics card details and make
 

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RELEVANCY SCORE 45.2

I cannot get my X1 Carbon to boot it's baffling me.  I have three motherboards I can try the same thing with. I am almost certain is has to do with the CMOS battery.  Symptoms:- Laptop Flashes Three Lights on Logo (Unless I unplug/replug the CMOS battery)- If I unplug/plugin the CMOS, I can get the keyboard to light up then it shuts off.- The fan does not spin because it does not startup.- I used to get a 3 error beep code on one motherboard, however this had to do with the screen which I replaced and it fixed the beep.- I  get no error beep codes. Tried:- Pressing the CMOS reset button doesn't seem to do anything (Top right, very small near hinge)- Unplugging the CMOS battery, Putting the AC in, and Pressing power lights up the keyboard for a moment. Replugging the CMOS battery back in seems to disable everything.- Pressing the Reset (Mid-left) usually where a pin goes.- Flushing out static with battery/adapter removed by holding power.- Switching the battery to ac, both, and none with everything above.- Tried with some components unplugged, it doesn't matter -- none of them nor all of them unplugged do anything. I have search many places and I have never had this happen, it can't be possible that I have three bad motherboards. In fact, two of them were factory tested as working. Could it be my power switch? If it was, why would I get the red flashing lights? Does anyone have any idea what I should try?

A:X1 Carbon 3rd Will Not Boot - I have 3 motherboards & None Work?

When you unplugged the CMOS battery, did you also disconnect the main battery?  A shorted screen can cause the symptoms.  I would believe a bad screen before 3 bad motherboards.

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RELEVANCY SCORE 45.2

I cannot get my X1 Carbon to boot it's baffling me.  I have three motherboards I can try the same thing with. I am almost certain is has to do with the CMOS battery.  Symptoms:- Laptop Flashes Three Lights on Logo (Unless I unplug/replug the CMOS battery)- If I unplug/plugin the CMOS, I can get the keyboard to light up then it shuts off.- The fan does not spin because it does not startup.- I used to get a 3 error beep code on one motherboard, however this had to do with the screen which I replaced and it fixed the beep.- I  get no error beep codes. Tried:- Pressing the CMOS reset button doesn't seem to do anything (Top right, very small near hinge)- Unplugging the CMOS battery, Putting the AC in, and Pressing power lights up the keyboard for a moment. Replugging the CMOS battery back in seems to disable everything.- Pressing the Reset (Mid-left) usually where a pin goes.- Flushing out static with battery/adapter removed by holding power.- Switching the battery to ac, both, and none with everything above.- Tried with some components unplugged, it doesn't matter -- none of them nor all of them unplugged do anything. I have search many places and I have never had this happen, it can't be possible that I have three bad motherboards. In fact, two of them were factory tested as working. Could it be my power switch? If it was, why would I get the red flashing lights? Does anyone have any idea what I should try?

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RELEVANCY SCORE 45.2

Itès been two weeks that I couldn't use F2 to decrease volme, both F1 and F3 are working well so far. Does any one know what's wrong with my laptop? Thanks,

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RELEVANCY SCORE 45.2

Hi, I've only had the x1 carbon 2017 for ~3 months now but suddenly every port on it has failed. Both USB Cs don't recognize the charger and the usb ports don't recognize any USBs. If the charger is plugged in it simply won't recognize it and the LED will not light up. I tried the charger on my phone and it works so it has to be something with the laptop. If anyone might know anything that could solve this please let me know!

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RELEVANCY SCORE 45.2

I have  1) Lenovo Thinkpad X1 Carbon 4th gen, 20FBS01600, BIOS: N1FET49W (1.23 ). 2) Sennheiser headsets CX2.00G with mic, (Samsung Galaxy version) 3) Windows 10 When I plug in them the mic does no t work but there is sound. How can I fix that? The same problem without my dock station connected, ie only laptop.    

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RELEVANCY SCORE 45.2

I bought a new 6Gen X1 Carbon a few months ago and overall love it. But I'm having trouble getting it to work properly with a dock. So far I've tried two - a Plugable UD-CAM that I use on my desk and an Omars type C hub to use when travelling:https://plugable.com/products/ud-cam/https://www.amazon.com/gp/product/B074QNYQS9/ Both work fine for connecting a monitor over HDMI and charging the laptop, but none of the other ports work. USB keyboard/mouse dongle, LAN, USB speakers, nothing else seems to come through the dock. Plugging that stuff directly into the USB ports of the laptop works fine. Went through multiple rounds of customer support with Plugable, and they even sent me a replacement dock (had the same problems). Tried both of the USB-C ports on the laptop.  Give that both have similar problems, I suspect it has something to do with a setting or software on the laptop but I can't seem to figure it out. Any ideas?  I do have the Thunderbolt port disabled in the BIOS for security reasons, could that be causing the problem? Running Win 10 version 1803 and Vantage says all drivers are up to date. 

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RELEVANCY SCORE 45.2

At regular times, the touch screen does not responds to touches anymore. At the same time, my Bluetooth connected mouse does not work. After about 30 secs, both work again.Is there a fix available?

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RELEVANCY SCORE 45.2

Hello guys!
I have this problem with my laptop. Recently, the "Shift Keys" of my keyboard do not work with some keys, meaning, I can't capitalize some letters while I'm typing, or use some characters on the keyboard (like <, >, etc). Some of them work with the "left Shift", some of them work with the "right Shift", some of them do not work with either one. I have to work my way out with the "caps lock" key.

SYSTEM SPECS
Processor - Intel Celeron 2.16 GHz 2 Cores
O.S. - Window 8.1
RAM - 4 GB

WHAT I TRIED
1) On Task Manager, I "End Task" on Skype. It worked once. Tried it again, it did not work.
2) Updated keyboard drivers - Windows said - "Drivers n this device were up to date"
3) Tried "Start On-Screen", it did recognize the "Shift" key, some I believe that is not a problem related with the keyboard (hardware)
4) Did a System Restore, to a point that I knew that the was working properly

Any advice will be appreciate. Thanks in advance!!!

A:"Shift Keys" won't work with some keys

This happens, the keyboard needs to be replaced. What is the make and model # of your laptop?
If you go to Ebay, you can search for your make and model # and purchase a keyboard. If you go to Youtube and type in your make and model # and type Replace Keyboard, you will find a video showing you how to replace it.

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RELEVANCY SCORE 44.8

I have an X1 Carbon 2017 and a Xiaomi noise-cancelling headset that uses USB-C to transfer audio and power.However, the Xiaomi headset which works perfectly on my phone and my friend's Xioami laptop does not work on my Thinkpad. When plugged in, the noise-cancelling function works as it can receive power from the laptop, but there's no sound and the computer does not recognize it as an audio device.

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RELEVANCY SCORE 44.8

Recently I find that when I use two fingers to scroll down the web page or a file (eg. MS Word), this function will stop working suddenly sometimes. Then if I switch to another webpage (just by clicking another tab) and go back to that page, the function will go back to work. So werid! Anyone know how to fix it?

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RELEVANCY SCORE 44.8

I just got my Thinkpad X1 carbon 5th gen. Almost everything works fine, but the ethernet extension cable does not work. I can see the network adapter in the network connections, but it says that the network cable is removed I just pluged in the ethernet extension cable and connected it with the LAN. But the adapters LEDs do not blink. They just do nothing. So I tried the same LAN cable with an USB 3.0 ethernet adapter and it works. The device manager does not show any hardware or driver problems. What am I doing wrong? Is there a bios options that must be enabled or any other way to enable it?  

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RELEVANCY SCORE 44.8

Hi, the microphone mute button doesn't work, nor does it light up at all... the speaker mute button works. Also, the Lenovo button next to it USED to work and now doesn't for some unknown reason. I have a new x1 carbon with windows 8.1 and really need some specific direction on how to troubleshoot this! THANK YOU!













Solved!

Go to Solution.

A:x1 carbon mute button doesn't work

Solved my own problem and not sure of the why... but it works now. I went to the following Lenovo site and installed Hotkeys utility and now both the mute button works (the light at least) AND the Lenovo button is working again... YAY! http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029026

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RELEVANCY SCORE 44.8

Hi, I own a new X1 Carbon (with the terrible adaptive function keys), and my combo audio/mic jack does not seem to work properly. Specifically, when I try to plug in headphones (or use an application like Skype) while the sound is running from the speakers, it does not switch. Conversely, if I start a video wearing headphones, and unplug them, the sound does not come out of the speakers. Can someone please advise how to troubleshoot this? Thanks in advance.

A:X1 Carbon combo headphone/mic jack does not work

Hi Dave0888,
 
Welcome to Lenovo Community!
 
As per your query we understood that you are facing the issue with Audio port on ThinkPad X1 Carbon.
 
Please set the default setting on Realtek High Definition audio application from control panel.
If you are unable to find the application or set the application, please download the driver from Lenovo Support page and install it.
 
Also please download ThinkVantage System Update utility and install it, and after installing it please run the application so that it will check for the latest drivers and automatically install it.
 
After installing all the application please restart the system and check it once.
 
Below is the link to enter the downloads page and download latest application accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.
 
http://support.lenovo.com/en_US/downloads/default.page#
 
Hope this helps. 
 
Best regards,

Hemanth Kumar




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RELEVANCY SCORE 44.8

I cleaned the keyboard of my X1 carbon today, which inevitably involved pressing  all  keys on the keyboard randomly. Immediately after the cleaning, the speaker can't produce any sound. Headphones work fine. I checked the sound option in control panel, and everything seems to be working normally. The green bar that shows the changing volume of speaker perfectly respond to the system and browser, except no sound is actually produced. It also shows that the sound card is working fine. Does that mean that my speakers are broken? Is there any way to tackle the issue or check the status of the speaker? Thank you. 

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RELEVANCY SCORE 44.8

I cleaned the keyboard of my X1 carbon today, which inevitably involved pressing  all  keys on the keyboard randomly. Immediately after the cleaning, the speaker can't produce any sound. Headphones work fine. I checked the sound option in control panel, and everything seems to be working normally. The green bar that shows the changing volume of speaker perfectly respond to the system and browser, except no sound is actually produced. It also shows that the sound card is working fine. Does that mean that my speakers are broken? Is there any way to tackle the issue or check the status of the speaker? Thank you. 

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RELEVANCY SCORE 44.4

Certain keys do not display a character when typing. The "o, l, 9 & the period". Other forums had mentioned maybe malware. Ive already run Spybot but it did not correct the problem. I?ve included the Highjackthis logfile for viewing

A:Certain Keys Do Not Work

Hello there and welcome to Bleeping Computer's security forum.I see a clean log here, there are no signs of malware or anything that may cause the keyboard problems you are having. I recommend that you post your question in the following forum as you will recieve better help there. Let them know you have had your Hijackthis log checked, and it isn't a serious security issue.Windows XP Home and Professional

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RELEVANCY SCORE 44.4

Hi,

I installed win 7 x86 on a sony vaio vpceb36fg. Everything seems OK but the Fn keys. The combination of Fn+related keys work only for sound volume and screen lock button and not for others!

How to get all Fn keys worked please?
Is it needed to install any tool/utility?

A:Fn keys don't work

You need to Install the following ...

Sony Shared Library

SFEP Driver

Setting Utility Series

Vaio Event Service

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RELEVANCY SCORE 44.4

I have an Acer C720. It got wet. I 7turned it upside down and dried it out but some keys still do not work: t, h, 7, 8. Any suggestions? TIA.

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RELEVANCY SCORE 44.4

Hi all,
2 of the keys of my keyboard (s & g) does not work except for safe mode. They work for a short duration after starting my pc but stops working after about 2 minutes. These two keys doesn't work even through on screen keyboard. I have disabled all 3rd
party programs from startup and no flashy software is installed in my pc. Please help. 

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RELEVANCY SCORE 44.4

Hello, the a,d,g,i,m and k keys in my laptop suddenly stopped working, but they work for about 1 to 2 minutes when I start my laptop every morning, then after that, they won't function for the rest of the day even if i restart. They don't work in safe mode too. I tried to update the keyboard drivers, uninstalled and installed it but to no avail. I want to at least know why it works when i start my laptop in the morning.

A:My a,d,g,i,m and k keys won't work

Do they not type at all or does some thing else get typed?

Have you checked the regional setting to make sure the are correct?

Have you tried a different keyboard?

Cleaned the keyboard?

Depending on the keyboard you may have to hold another key to get something to appear.

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RELEVANCY SCORE 44.4

i have a hp laptop bbbbbut thee nnnn keys c keys space bbbar do not work . help

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RELEVANCY SCORE 44.4

My F keys don't work and i need it to go into safe mode.
I know there's another way but i tried it before and i got into some serious problems.
So is there anything i can do to make those keys work?

My keyboard is doing fine ; nothing is wrong in the hardware.

Thanks for the help

A:The F(eg. F8) keys don't work

Do you by chance, have a Microsoft keyboard?I found this, that might help:Q: My F-Keys don't work, how do I fix it? (#7721)       A: The Microsoft keyboards now have an F-Lock button. The default is for the F keys to be off. If you need to use the F keys to install windows or get into BIOS the F-Lock button has to be pushed in the beginning of POST. Microsoft's idea was to allow keys to do more than one operation.      If you really hate this feature, this F Lock Key Information site offers a zip file that will turn this 'enhanced' feature off and explains how it works.

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RELEVANCY SCORE 44.4

u                                    I am unable to enter my password to unlock my HP 2000 notebook.  The cursor just stays on but I am unable to enter anything.   Any help would be appreciated.             

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RELEVANCY SCORE 44.4

I have xp sp3 desktop. i've used some hot keys to go straight to some sites...ie...Win key-E goes to windows exploer, contr-pause to device manager. Lately, win key-E does not work anymore. ..but device manager does. i checked keyboard drivers and all OK there. Any clues why this happens?
 

A:Some hot keys don't work

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RELEVANCY SCORE 44.4

a lot of keys will not function properly on my laptop

A:w,a,s,d,f keys don't work

That is a common sign of a bad keyboard. Likely needs to be replaced. Are you under warranty?

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