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Recent update KB4103721 results in black screen and unusable desktop (Lenovo YB1-X91F)

Q: Recent update KB4103721 results in black screen and unusable desktop (Lenovo YB1-X91F)

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RELEVANCY SCORE 200
Preferred Solution: Recent update KB4103721 results in black screen and unusable desktop (Lenovo YB1-X91F)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 75.2

We just ran the latest windows 7 updates on multiple windows 7 professional 64bit computers.  Once the update runs, the machine boots to the ctrl-alt-del screen for login. If you hit ctrl-alt-del, a black screen appears.  Then after a
few seconds (5-30) it bounces back to the login screen but it is entirely blue - no option or login.  Each time you ctrl-alt-del, you get the black screen then back to blue.  Same thing with safe mode, safe with networking, command prompt only etc.
  This only appears to happen with auto logon disabled.  

I've got multiple 64 bit machines that are doing this. We believe that we have a 32 bit machine in the field that is doing the same thing so I'm not sure if it is truly limited to 64bit.   These machines are all running from a 'ghosted' image
that we have been using for at least a year with no issues. 

It appears, after running the updates one by one, that  kb3097877 is the cause of the issue. 

Anyone experience anything simular?

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RELEVANCY SCORE 70

*UPDATE*: I am using XP SP3

Firstly, recently I have been experiencing a malicious, weird Windows XP Fix screen came up saying there are critical errors, and showed dialog box like "The system has detected a problem with one or more installed IDE / SATA hard disks. It is recommended that you restart the system." etc.. To add further pain, whenever I do Google search and click one of results, it redirect to strange websites, and the desktop went completely blank with many files gone hidden. I have tried a scan using MBAM under safe mode and removed some culprits based on search results in MBAM, and ran "unhide" program that bring hidden files back to visible. Unfortunately after this, the file icons become hidden again for second time with black desktop background every time I boot the windows xp.I would appreciate if any of people here can help with this issue, and the degree of assistance is much greatly appreciated.

Here's the log I have ran under DDS:

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_16
Run by Family at 20:29:50 on 2011-07-09
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3070.1872 [GMT 10:00]
.
AV: AVG Anti-Virus Free *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\Program Files\COMODO\COMODO GeekBuddy\CLPSLS.exe
C:\WINDOWS.0\system32\Ati2evxx.exe
C:\WINDOWS.0\s... Read more

A:Windows XP Fix screen appears, icons in desktop gone and went black and Google search results redirects to strange websites

Hello and welcome to Bleeping Computer.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.I am currently assessing your situation and will be back with a fix for your problem as soon as possible.Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this, click Watch Topic near the top of the page, then select Immediate Notification. Click on Proceed.Please be patient with me during this time.Meanwhile, please make a reply to this topic to acknowledge that you have read this and is still with me to tackle the problem until the end. If I do not get any response within 5 days, this topic will be closed. If you have since resolved the original problem you were having, we would appreciate you letting us know.

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RELEVANCY SCORE 69.2

I've been using this laptop since I got it, a few months ago.Today, as usual I started using it and the screen goes randomly black.I panicked, pressed a few keys (ctrl-alt-delete, ctrl-alt-f4, ctrl-alt-w) nothing happened.So I turned it off on the button and on again. After a bit long atualization I entered my password and my desktop turned black again.I found out I can still change the brightness and lock it. So Iocked it, used the Microsoft Hello and that one activated the McAfee LiveSafe on Firefox. If I close my browser I might not be able to open it again. I can still "minimized" firefox (When I try to minimize I'm only diminishg the window and the window automatically travels to the southwest corned of my screen as a form of a green rectangle with the simbols of dimished, its opposite and close. Again, the only things I can do now are changing my brightness "minimize" my firefox and lock my desktop.What do I do??? Edit: I can do ctrl-alt-del as well.

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RELEVANCY SCORE 68.8

I'm very much a novice when it comes for tech stuff, so if I posted this in the wrong place/irritate people with my cluelessness, sorry.

This issue started when I was restarting my Lenovo Y50-70 laptop after a Windows 8.1 update about 2 weeks ago. I'm only getting a black screen after the Lenovo logo. Initially, there's no cursor, but it shows up after 5-6 hours. Otherwise, it's still a black screen. Ctrl-Alt-Del (or any other key combos) doesn't work. The only response I get at this stage is Sticky Keys.

I could get into Advanced Recovery Options using Shift-F8 once, and I tried to restore to an earlier point (I installed two new programs before the update). But the restore failed; I don't remember the exact error message, but it mentioned something about something being corrupt, and running chkdsk. That was the last time I was able to access the menu, and since then F5/F8 combos don't work. I tried Safe Mode before the restore, but it didn't do anything different either. The only thing I can do now is access the BIOS.

Again, I'm a novice when it comes to this stuff, so I'm not sure if there's anything from the BIOS I can try, or whether this is a hardware issue (because of the corrupt/chkdsk thing) or a software one. I don't have any installation media/recovery drives at hand, and I won't really have access to a computer where I can make one until August (I'm not at home). Any help is much appreciated though.

A:Lenovo 50-70 Black Screen after Windows Update (8.1)

Hi,

Anything in this that helps you ? that does smell like the problem is your Graphics card.

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RELEVANCY SCORE 68

Hi,

Yesterday evening, I've shut down my computer and it started to install updates but didn't finish the installation. This morning I start my computer and noticed that my computer still had some updates to install so I tried to do it again with the HP support assistant but it stopped again before preparing action list. So I did some research about this update on the web and found some information on this link :

https://answers.microsoft.com/en-us...-version/42d672a5-9988-4327-a5fc-b4cf9a47768a

It seems that this update has some serious issues so now I don't know what to do... Does anybody know what is going on with his new update and if I should install it and download it directly from Microsoft website?...

Thanks for your help.

Serge
 

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RELEVANCY SCORE 68

Hello, I recently bought a Lenovo z50-75. A few hours ago I wanted to update my bios. It was updating and suddenly the laptop restarted and there was just a black screen. I could hear the fans running, but the keyboard doesnt work because if I press Caps Lock the light won't turn on. I searched on google and there I found some solutions (with pressing keys, removing battery, etc.), but none seemed to work.I also found something about the CMOS battery. I opened my laptop but I couldn't seem to find it. What can I do now?  Best regards, Max

A:Lenovo Z50-75 bios update failed > black screen

Welcome to the Lenovo Community Max !
 
From viewing your model's Hardware Maintenance Manual there is a motherboard CMOS battery.  Unfortunately from the illustrations in the manual it would appear that the CMOS battery on the Z50-70 is soldered directly to the motherboard and can not be easily removed.  In that case try removing the main battery pack again and then press the power button for 60 seconds or longer.  Hopefully the CMOS battery will not be able to keep up with the power drain and will clear the CMOS.  Then reinstall the main battery pack and try powering it up. 
 
For your reference, here is a link to the Hardware Maintenance Manual......
 
https://download.lenovo.com/consumer/mobiles_pub/lenovo_g_z_50_series_hmm.pdf
 
If that doesn't resolve the problem then I recommend you contact Lenovo Support for additional warranty service.
 
Lenovo Support  -  Netherlands
 

Dutch 0900-654-654-0 or Email: (? 1 per gesprek)
9:00 - 18:00 Monday - Friday

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RELEVANCY SCORE 68

Hi.  I have got a Lenovo z50-75 notebook. I made a bios update yesterday, but it failed and when turn on the screen black. How I solve This problem? Solutions? Thanks for everybody. 

A:Lenovo z50-75 bios update failed, black screen

If you need to update your android mobile please check you internet speed, storage and update mb. Because if you internet speed is low your update will be failed.

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RELEVANCY SCORE 68

I updated my bios for the laptop and the laptop restarted and the screen was black but laptop was powered on. Also keyboard backlighting is on. I turned it off and then on hundreds of times and held the power button for 30 secs but still nothing.

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RELEVANCY SCORE 67.2

Hi everyone, I have this Ideapad 700 15ISK for a year and half now. The laptop started giving a random shut down issue 3 months back, after trying every possible solutions from the internet, none of them worked out. Someone suggested me to update the BIOS so I downloaded the BIOS for this model from the Lenovo support page. The update process went all fine from what I saw and the system tried to reboot but it's now stuck at the black screen only, the screen is however turned on but nothing shows up. The Lenovo logo does not appear and I can't access the BIOS settings either... None of the function keys seem to get me to the BIOS settings, even tried the NOVO key but still no luck. I read around that resetting the CMOS battery settings might solve the problem but I'm not sure about this am afraid of damaging the internal parts. Is there any ways I can solve this issue?

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RELEVANCY SCORE 66.8

I have a Lenovo Desktop Edge 72 which not able to start up. When I press the power on button, it have 2 beeps sound and after several second, it was power down. The monitor screen is black. From the internet, it might be following issue:1. RAM not working correctly.2. CMOS setting issue. Need to flash BIOS. However, I had tried the following ways but it was not working.1. Exchange the RAM with another same model desktop. Another desktop is working fine with both of the RAM.2. Exchange the power supply. Another desktop is working fine with both of the power supply.3. Exchange the harddisk. Another desktop is working fine with both of the harddisk.4. Press F1 to get into the Setup Utility page but not able to do so as the screen is empty (Black)5. Press F12 to get into the BIOS setting page but not able to do so as the screen is empty (Black) Kindly please assist. Venus

A:Lenovo Desktop Edge 72 not able to start up with 2 beeps sound and black screen on the monitor

This just fixed it for me 10 minutes ago:https://support.lenovo.com/de/de/solutions/ht077504    1 Remove all media from the drives and turn off all attached devices and the system.  Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the system.    2 Remove the system cover.    3 Locate the Clear CMOS/Recovery jumper on the system board.  See ?Locating parts on the system board?.    4 Remove any parts and disconnect any cables that might prevent access to the Clear CMOS/Recovery jumper.    5 Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3).    6 Reinstall any parts and reconnect any cables that have been removed or disconnected.    7 Reinstall the system cover and reconnect the power cords for the system and monitor.    8 Turn on the system and then insert the original POST and BIOS update (flash update) disc into the optical drive.  The recovery session will take two to three minutes to begin.  During this time, a warning message will be displayed and no action is needed from the user.    9After the recovery session is completed, there will be no video, and the system will automatically turn off.    10 Repeat Step 1 through Step 4.    11 Move the jumper back to the standard positi... Read more

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RELEVANCY SCORE 66.8

Hi All,
I tried to update my driver for my AMD Radeon R9 200 and my screen has just gone black.
Have tried to restart many times to no avail.
If I try to reset in safe mode I am asked for my MS password which doesn't work.
HELP!
 

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RELEVANCY SCORE 66.8

Hi,
I have a Windows 7 Ultimate desktop pc.To save download bandwidth (internet is not unlimited plan) and as read on the net that windows update slows down the pc I switched of automatic windows update.But recently the automatic update was switched on accidentally by another user in my house.Ever since the update has taken place I am getting a black screen on the desktop.I cannot see any wallpaper.Even tried changing the wallpaper and the theme but nothing happens.Please help me remove the black screen.

A:No wallpaper Black screen desktop after update

Please download and run this tool, then copy and paste the results file in your post.

You should always keep Windows Update on and set to Automatic. Install all Important and Optional Updates for best performance and security.

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RELEVANCY SCORE 66.8

Hello. I'm sure this has been asked many times but I'm new here and I really have to ask. I have windows 8 but lately it keeps asking me to upgrade to 8.1. This happens both on the desktop computer and the laptop. I refuse but the notice keeps coming over and over in a day. I tried the following:

1. I can't get to where I can remove the video driver.
2. Only option it lets me do is a clean install using my windows 8 CD
3. The last thing I tried today was to uninstall the two updates (one a pre-requisite for 8.1 and the other for an automatic 8.1 update)

After having done No. 3, the computer rebooted and proceeded to install windows 8.1 without my knowledge. I thought it was just updating the changes from uninstalling the two files but when it was all done, I was on 8.1 again and asked to put my password and brought me to that darn black screen. This has happened on the laptop last week and I did a recovery to windows 8 but today on the laptop, that 8.1 notification keeps coming up and on the desktop computer, I just gave up and turned it off for the night.

I must note that I did see on the net somewhere that I could add an entry to the registry to stop the windows 8.1 notifications and then stop the automatic updates and choose which ones I wanted to update but as soon as I uninstalled the two KB files as per my search, it proceeded to install windows 8.1.

Please someone, does anyone at all have a permanent solution to this mess? I know there are many out the... Read more

A:Black screen after 8.1 update Desktop and Laptop

Best Bet is to download and install windows 8.1 - install your drivers and programs and be done with it..

You can download and create Windows 8.1 setup media > Create installation media for Windows 8.1 - Windows Help

The setup media will accept windows 8 and windows 8.1 product keys..

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RELEVANCY SCORE 66.4

Hello everybody,I've signed in this community right now. I have a laptop ideapad 500s-13 for a month, with windows 10 pre installed. the CPU is core i3-6100, Intel Graphics 520, Samsung SSD 128Gb, 4 GB ram. After some sumulative update of Win 10 1607 anniversary update, my laptop couldn't boot, it remains in black screen mode with circle of dots rotating but it can't enter in the system, even if i disconnected all the connection and USB cable. I've tried to boot in Safe mode, it works!! but not in normal mode!!So, what I did was to enter in Safe mode and disable the Intel Graphics 520 Driver from device manager (i don't remember the exact name). I restarted the PC, surprisingly it could enter in the system without any problem, but i couldn't change the brighness of the screen and some other feature related to screen. The problem cames up the exact moment when i tried to enable the graphic driver from pc device manager ,the screen turned black with only cursor. So I think the main problem is the incompatibility of the win10 and the intel graphics driver. My current version of intel HD graphic 520 driver is 21.20.16.4550, driver date 11/11/2016. Please, do you have any solutions??? ps. sorry for any mistake in the text, english is not my native language.  thank you in advance

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RELEVANCY SCORE 66.4

Hello everybody,I've signed in this community right now. I have a laptop ideapad 500s-13 for a month, with windows 10 pre installed. the CPU is core i3-6100, Intel Graphics 520, Samsung SSD 128Gb, 4 GB ram. After some sumulative update of Win 10 1607 anniversary update, my laptop couldn't boot, it remains in black screen mode with circle of dots rotating but it can't enter in the system, even if i disconnected all the connection and USB cable. I've tried to boot in Safe mode, it works!! but not in normal mode!!So, what I did was to enter in Safe mode and disable the Intel Graphics 520 Driver from device manager (i don't remember the exact name). I restarted the PC, surprisingly it could enter in the system without any problem, but i couldn't change the brighness of the screen and some other feature related to screen. The problem cames up the exact moment when i tried to enable the graphic driver from pc device manager ,the screen turned black with only cursor. So I think the main problem is the incompatibility of the win10 and the intel graphics driver. My current version of intel HD graphic 520 driver is 21.20.16.4550, driver date 11/11/2016. Please, do you have any solutions??? ps. sorry for any mistake in the text, english is not my native language.  thank you in advance

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RELEVANCY SCORE 66

On my 2nd X1 extreme, the first was bricked. Everytime I boot into Windows, I experience a freeze and afterwards a black screen after some time (a minute or so). The laptop became unusable in windows. I have all the windows and vantage updates. I disabled all remote management stuff in the bios, disabled all secure boot settings, set some keyboard preferences (swap ctrl-fn etc.) and changed my graphics adapter to discrete only. I tried windows restore and after experiencing some blue screens, that helps a bit: still freezing, but not always. When I reapply all windows and vantage updates the laptop goes back to the same behaviour: boot into windows and after a minute or so a total freeze, followed by a black screen some 5 seconds later and still later fans spinning up to full speed. The updates include the latest graphics drivers, and I think the issue maybe has something to do with these graphic updates, but not sure.Some more observations:- The laptop never froze when Windows was applying updates. This takes longer then the usual time to have it freeze.- During updating the laptop, when I logged into windows, I sometimes got a windows notification saying the gfx driver failed to start and windows is reverting to a generic driver. I can't remember exactly, but I think the laptop never froze when using the generic one. I run the machine in dual boot and on linux the behaviour is absent. It does have sleep issues in Linux where it also freezes when coming out of slee... Read more

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RELEVANCY SCORE 66

Hello guys, I have a big problem. Yesterday, my notebook started a bios update while starting. Unfortunately, the PC shutdown during the update process and now, everytime I start the pc, there is only a black screen and the fan spins heavy. Has anybody an idea how I can recover the CMOS/Bios? Taking out the CMOS-Battery and the Accu didn't work.  Thanks for your help, Olli

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RELEVANCY SCORE 65.6

Hey everyone, Windows 7 did an automatic update yesterday and now every time I turn the computer and boot into the OS it will not load the desktop. I only see the mouse pointer, Windows logo, ease of access and shut down options buttons with a black background. I have never experienced this problem and it was working fine before. I wasn't able to see what the update was, however I know it was a most recent one. I tried waiting several minutes thinking maybe the desktop would finally load, but it didn't. Safe mode is of no use because I also see the same black screen the way it looks in normal mode. The computer has no known viruses or any other issues that would contribute to this problem that I'm aware of. I would like to know if there is a different solution to this besides using backups or system restore points. Possibly a registry entry I could change or delete or system file to replace. I'm not sure of how to get into the registry editor because crtl-alt-delete or ctrl-shift-esc won't work to open task manager. I tried using start up repair from the recovery disc and scanning the partition where the OS is stored for errors with check disk. No problems were found either way. When clicking the ease of access button I also receive an error saying "utilman.exe - Bad Image." Thanks for your help.

See image:

http://i1364.photobucket.com/albums/...ps17af0107.jpg

A:Black screen displaying after automatic update, will not load desktop

Guys, any ideas?

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RELEVANCY SCORE 63.6
RELEVANCY SCORE 63.6

For a while now, I have noticed my Y50's screen turning black at apparently random times while in use?usually while gaming, but not always.Most of the time, I can fix it by closing the lid and reopening it. Other times, I must restart the computer for it to continue working as normal. I am fairly certain that this is due to a faulty screen, as my laptop is one of two identical laptops that were ordered at the same time (the other Y50 has already been shipped in for a screen replacement several months ago, which fixed the problem). This issue has been generally manageable, with slight interruptions here and there; but recently the screen's refresh rate seems to have lowered (not exactly sure what's going on here).It looks to be around 10-20 FPS (just guessing), but with large amounts of screen tearing.I was thinking that this second issue was due to the summer heat, however my laptop was running at 55 C today and the issue persists.Hopefully this second problem is related to the first, but I feel it's worth mentioning anyways. I can provide any other information that is needed.Thanks for any help.  

A:Y50 (Seemingly) Random Black Screen & Recent Lowered Screen Refresh Rate

Most of the time, I can fix it by closing the lid and reopening it. Other times, I must restart the computer for it to continue working as normal. I am fairly certain that this is due to a faulty screen, as my laptop is one of two identical laptops that were ordered at the same time (the other Y50 has already been shipped in for a screen replacement several months ago, which fixed the problem). This issue has been generally manageable, with slight interruptions here and there; but recently the screen's refresh rate seems to have lowered (not exactly sure what's going on here).It looks to be around 10-20 FPS (just guessing), but with large amounts of screen tearing.I was thinking that this second issue was due to the summer heat, however my laptop was running at 55 C today and the issue persists.Hopefully this second problem is related to the first, but I feel it's worth mentioning anyways. I can provide any other information that is needed.Thanks for any help.  

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RELEVANCY SCORE 63.2

I recently got an HP 2311x Monitor for Christmas and hooked it to a Lenovo H200 tower. I am unable to get past Windows splash screen. BIOS says "we apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this." I have tried going into safe mode and just about every other option to no avail. I asked HP tech support to see if bad monitor but it is fine. I also called Lenovo Idea tech support and they said a tech will call back. I think something is uncompatible with Lenovo and HP monitor. It worked just fine when it was hooked to an old CRT. Cant handle the latest flat screen technology perhaps?. Any suggestions?

A:Lenovo H Series Desktop is not responding to recent HP 2311x monitor

Do you know anyone you can borrow another monitor from?

Have you checked monitor settings to make sure frequencies are within the range supported by your display device?

Another option would be to manually disable the display adapter driver. What type of display adapter is involved? Intel, NVIDIA, AMD?

-----

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RELEVANCY SCORE 61.6

After installing most recent critical update, my computer restarts and I get a balck screen with a little window that says "Setting up personalized settings Desktop Update" or something of the like (may have left a word out) and it never goes away. I can pull up task manager, end task, but explorer.exe also ends. If I then run task explorer.exe, the little window comes back.

I've system restored to before the update and I'm fine, then windows reinstalls the update and I have the same problem. UAC is off, i'm on admin account.

What do?

A:Windows Desktop won't load after most recent update

Use system restore and set update to not to do automatic. When the update comes just right click on it then, hide.
Windows Update Settings - Change

http://www.sevenforums.com/windows-u...n-updates.html

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RELEVANCY SCORE 61.2

I have Windows 7 Ultimate 32 bit. So, these are my problems described in the title. I cannot change desktop from black, only can set a picture as a background.

When I am in pictures folder for example, I see blank or black thumbnails.
When I right click and go to personalize, I can see black themes instead of actual pictures.

I tried almost everything.
- reinstalling video driver
- clearing thumbnail from disk cleanup
- resetting dwm.exe
- going into safemode and then restaring into normal windows
- I tried fixing shell by using "fixshell"
- clearing & repairing registry errors
- ran an error checker
- ran a file checker

I have Microsoft Office 2010 - I heard that it could be the issue, but maybe I am not right, anyway...

I attached a print screen photo.

And, I am hopeless, any help please? Thanks

A:Windows 7 black screen, black or blank thumbnails, and black desktop themes

I noticed you're not running Aero. Click on last item, left side - "Troubleshoot problems with transparency...."

Office 2010 should not be a factor here. Public pics folder is empty - it should have sample pics in it.

Validate your OS installation - Genuine Microsoft Software

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RELEVANCY SCORE 60.8

Hi, I installed the most recent firmware update (fwdphb07) and run into problems with my T450s: My displays (two attached via DP, the main display with DP 1.2) stay blank until the windows login screen shows up (no windows is starting screen). The problem is that I have a SSD password so the password dialog is not shown on the external screen. I downgraded the firmware to fwdphb06 (installed fwdphb03 before, because fwdphb06 does not allow for a direct downgrade) and everything works fine again. @Lenovo: can you please fix this issue - if you need more information please contact [email protected] users with the same issue: try to downgrade the FW Have a nice dayMichael  

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RELEVANCY SCORE 60.8

 Hi, I recently updated the X1 yoga 1st gen to the pushed out updates. This laptop, other than the battery life decreasing (expected) has been doing fine. However, after the recently pushed out updates, it stopped recognizing touch and stylus. This maching was fine just prior to the BIOS flash and updates.  I tried to install the new 9/14 touchscreen drivers and it says "Target device not found" (even though it was working immediately prior to updates. (other topics similar to this are not pertinent to this situation) My suspicion is that it is triggered by soft ware - BIOS, but I can't quite roll that back. I would appreciate any help.

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RELEVANCY SCORE 60.4

 Hi all,First post!  My Dad's Lenovo laptop goes to a black screen when starting up, so is unusable.I haven't seen it in the flesh yet but have started to research things for him and have found that 'black screen' shows up quite a lot for Windows 10 and Lenovo PCs! We were so impressed with my Dad's PC I've ended up with the same model myself:Lenovo YOGA 500 Convertible Laptop, Intel Core i7, 8GB RAM, 256GB SSD, 15.6" Touch Screen.Also labelled as: Yoga 500-15IBD Laptop (ideapad)  I see some people mentioning hardware failures and others device driver problems with the graphic card etc. but haven't read a definite cause/fix for this so far. I've just found this recent critical BIOS update for this PC which mentions the black screen problem:Software name: BDCN63WW Version 63[Important updates] Fix Win 10 lid close black screen issue.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/Yoga-Series/yoga-500-15ibd/downloads/D...I haven't seen this mentioned in the forums? Has anyone else used this?If the PC always boots to a black screen I'll obviously have trouble installing this! I'm hoping that it will boot in Safe Mode or I'm going to have some trouble installing it?! I don't know whether to install the BIOS update on my own machine which is running fine - I think I'll wait until I see my Dad's laptop first which will be in a few weeks. Has anyone had any experience of this BIOS update or other comments on this?Thanks. &nb... Read more

A:Yoga 500 'BLACK SCREEN' - BIOS update: "[Important updates] Fix Win 10 lid close black screen issue"

I'm still wondering about this... I've just updated the Lenovo Companion after seeing it mentioned in another thread. It looks like this s/w is supposed to scan the PC and recommend Lenovo updates - critical and nice to have ones. Initially the Companion was showing a critical update for Lenovo SHAREit and a recommended one for my BIOS. It says I'm currently on BDCN28WW and offered something like v61 and not the 63 I mentioned in my first post? After letting it update SHAREit and re-scanning the BIOS update is no longer being offered and still shows me on v28 ??? I'm not sure I trust this 'Companion' app!My laptop seems to be running fine so I don't want to break it updating the BIOS if it's not required. For all I know my Dad's broken one may be broken because it upgraded?! Does anyone else use/trust the Companion app?And has anyone else seen it change it's mind on recommended BIOS updates?Thanks.

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RELEVANCY SCORE 60.4

Dear all,
recently my computer HP Pavilion G-6 encountered a problem. At first a warning appeared that there is a problem with cooling fan. This was solved.  After there was a black screen after logon without any activity. It was not possible to start process
manager and check what is going on. The only possibility to repair it was to restore to the last Restore Point. But analysis that restore point I discovered this entry "Microsoft Remote Desktop Services (Printer) 06/21/2006 6.1.7601.17514", which
appears in every instance when a new restore point is created. After restoring the computer works for a while. It is possible to turn of the computer and turn on the windows again for several times. But usually the next day the problem appears again. And I
have to restore to the previous point.
I have tried to install a new copy of windows, but I did not delete all the partitions. There were 3 of them: System reserved, C: with Windows; D (Data). After installation this problem appeared again. How? Is it possible that this infection is the lan or
RAM?
I have searched the similar problem on the web, but nobody actually have solved it. 
I have turn of the Remote Desktop and did not helped.
Now I am trying to update, but somehow it is not possible. The system is trying to find updates, but nothing happens.
My computer"
Notebook HP Pavillion G-6 (http://support.hp.com/pl-pl/product/HP-Pavilion-g6-Notebook-PC-series/5046257/model/5091237/drivers... Read more

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RELEVANCY SCORE 59.6

Hello. I used the INtel update utility and it told me to update my Intel 3000 driver. I did this and then went home. My brother is now telling me the screen go black from time to time and he only gets it back by restarting. I told him to use device manager to roll back the driver but he said it is not offered.

What should i do and thanks
strange this is. Its a notebook with an INtell 3000 and a Radeon vid card. He says that Device Manager says there is a warning icon next to Radeon, but i never touched that one?

A:Most recent Intel 3000 video driver gives m sporadic black screen

I would use System Restore and restore to a point before you updated the Intel driver. That may cure the problem.

System Restore

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RELEVANCY SCORE 59.2

Recently my lenovo laptop  z50-70 start blocking on black screen before lenovo logo appears on start up with led light on. It lastes from 15 minutes to even 2 hours before lenovo lego appears and laptop starts and works smoothly with no problems.Now it is blocked on black screen and can t proceed to lenovo logo. I can t acces bios menu.I tried bios reset. no effect.I updated the bios to the last version. no effect.

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RELEVANCY SCORE 58.4

To make a long story short, I've been asked to help fix a friends mom's U410 laptop which wasnt activiting Windows 8.1 properly (Was Windows 8 OOB). After struggling with the activation for a few hours, I backed up the data and decided to just run the Lenovo one key recovery. During the recovery process, the installation had failed. When I attemped to reboot, no Lenovo splash screen was loading - just a black screen (although i can hear the cooling fan start, and hear the harddrive spin up. I tried to access the boot menu thru the novo button, and nothing would load; still a black screen. After researching for a few more hours, I had found multiple threads about bios updates required to be able to access bios with windows 8, and other threads about gpus on these units booting to a second screen (which i did test, and the second monitor does indicate a signal). None of the solutions on those threads have given positive results.   Basically, I've run out of options and am looking for some suggestions. The only thing that shows up on the display at anytime is the small blue novo menu when the button is pressed (normal start up, bios setup, boot menu, system recovery - all of which just leave a black screen). Thanks.

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RELEVANCY SCORE 58

Hello,  I have lenovo g 500 (laptop) and everything was fine until today when start my laptop i see black screen with lenovo logo (white color) link: imgur.com/tzWMuwII have tired to remove the battery with/without power cord but still same.  Lenovo G500Model name: 20236 Thanks for help! 













Solved!

Go to Solution.

A:Lenovo G500 black screen (lenovo logo)

could you please press f2 to start-up your computer for bios.then set the default settings, save/exit and restart if it helps.

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RELEVANCY SCORE 57.6

I just bought this laptop for about 1 month, the laptop work fine before. But after...I don't know maybe after the windows update, the driver make the screen flickering and some dots appear on the screen, sometimes the screen lagging and went black. I'm pretty sure it's because of the driver because if I disable it, everything is fine,but that is just a temporary fix, every games is unplayable when I disable the driver. I tried to reinstall it using driver from Intel, Windows, Lenovo but none of them work(newest)

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RELEVANCY SCORE 57.2

Yesterday I upgraded my dads desktop pc (custom build) with Windows 7, and after installing it restarts to finish the installation, but it starts with a black screen and only the mouse displayed. no combination of keys will change anything on-screen, and I can't boot in safe mode because the setup can't complete in safe mode. It seems I've hit a wall. The video card is an msi hd x1900 and the mobo is asus.

A:[SOLVED] Windows 7 Upgrade results in Black Screen Help!

Hi try reseating the ram and video card,also try running a repair from the disc
http://technet.microsoft.com/en-us/l...91(WS.10).aspx

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RELEVANCY SCORE 57.2

Hey guys, I just reset my laptop and am upgrading to 8.1. This is the third time I have tried upgrading and every time it results in a blank black screen. I believe it has to do with video drivers. By a blank black screen I mean totally blank. There is no backlight and there is no cursor. I had this problem when it upgraded the intel graphics driver to the .3345 version so I went into safe mode and rolled it back. After the reset I uninstalled all intel graphics driver and used the microsoft driver. When I update to 8.1 I get the black screen even with this video driver. I will keep trying using the stable intel driver to see what happens.

Any help on this would be great.

A:Windows 8.1 upgrade results in blank black screen

I get error codes 0xC1900101-0x40019 and 0xC1900101-0x3000D

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RELEVANCY SCORE 57.2

the title says it all .
I've encountered this problem lately last month .
Is it possible to fix .
Or is it Microsoft's Problem .. ?
need your help
Franz .

A:Creating a new user account results to black screen

Hello Franz,

You might consider refreshing Windows 8 to see if that may help.

Refresh Windows 8

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RELEVANCY SCORE 57.2

Hi all,

Just as i thought my issue's were over, it seems i got another issue.

Just played black ops 3 for a good 30minutes, then my screen went black, and few seconds later the screen posted "No Signal"
I have googled this and i have checked the event viewer, which shows alot of critical errors.
It leads to "Kernel Power ID 41"


Everything is stock currently, so no overclocking done yet.

I also was send to a thread on this forum, and some guy had the same problem, turned out it was a software issue, now i dont know if it is a software issue for me,

It could be anything really..


5820K
Asus rampage v extreme
H110i GTX
Seasonic m12ii-850 evo
16GB DDR4 GeiL
Sapphire fury x
G2460PF FREESYNC
Thanks in advance

A:Playing games for a while results in black screen with no signal.

Hi SuicidalChief, welcome to the Forum.

Check out this MS website. There are a lot of possible causes of your problem. Things like overheating, over clocking, poor power supply etc.. Read through it & see if you can find the cause.

https://support.microsoft.com/en-us/kb/2028504

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RELEVANCY SCORE 57.2

Dear all,
recently my computer HP Pavilion G-6 encountered a problem. At first a warning appeared that there is a problem with cooling fan. This was solved.  After there was a black screen after logon without any activity. It was not possible to start process
manager and check what is going on. The only possibility to repair it was to restore to the last Restore Point. But analysis that restore point I discovered this entry "Microsoft Remote Desktop Services (Printer) 06/21/2006 6.1.7601.17514", which
appears in every instance when a new restore point is created. After restoring the computer works for a while. It is possible to turn of the computer and turn on the windows again for several times. But usually the next day the problem appears again. And I
have to restore to the previous point.
I have tried to install a new copy of windows, but I did not delete all the partitions. There were 3 of them: System reserved, C: with Windows; D (Data). After installation this problem appeared again. How? Is it possible that this infection is the lan or
RAM?
I have searched the similar problem on the web, but nobody actually have solved it. 
I have turn of the Remote Desktop and did not helped.
Now I am trying to update, but somehow it is not possible. The system is trying to find updates, but nothing happens.
My computer"
Notebook HP Pavillion G-6 (http://support.hp.com/pl-pl/product/HP-Pavilion-g6-Notebook-PC-series/5046257/model/5091237/drivers... Read more

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RELEVANCY SCORE 56.8

Hello sir, my brand new preinstall 4 months old lenovo laptop getting black screen after lenovo logo. Day before yesterday i treid to factory reset my lenovo laptop, after it almost completed and after loging with microsoft account i got an error that the account is already sign in and create local account. I create local account and when i put password. it struct on Welcome page. and when i try to force restart the laptop , now its getting some black page after lenovo logo. That black will be there for 20-30 minutes and then an error come and it goes to auto repair and then again it getting same problem, getting black screen after lenovo logo. Please sir, i need that laptop, for my work purpose. please give me some better solution , as soon as possible  Thank You,

A:Lenovo G50-30 : getting black screen after lenovo logo

Hi zoheb_syed , 
 
 
Welcome to the Community Forums. 
 
Doing factory reset would delete everything and repartitioned with new Windows on it just like out of the box . 
Lenovo splash screen is a good sign that power goes in the computer and the devices required for a working machine.
For as long as you back up your files , try doing the Lenovo Restore using the Novo key (no.2 page 9).
Just turn off the pc and use the Novo button to turn it on . Novo menu would give the System Recovery 
 
Soon as done , create a local account and proceed. 
If it goes to a black screen during the process , I recommend you call in tech support for repair.
Most likely there would be a problem with the GPU since rendering on Windows failed.
You can also check the display on any external monitor to see if the display would work externally to isolate LCD or cable issue .  
If the computer finish up with the restoration then run Lenovo diagnostics. 
 
Tech support can give you repair options or if BIOS update is neccessary . 
Best check on your warranty for the type of repair service you would expect (either sending to depot or Onsite repair)
Considering the turn around time of the repair , which I know that you need it on a daily basis for work  Try above step and let us see how it works.
 
Hope this helped you get things done on your issue.
 
 
Regards 

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RELEVANCY SCORE 56.8

Hello all,

I have Windows 7 installed on my Acer desktop computer. Over the last few days, the computer has been quite laggy. It would freeze, forcing me to restart it. Startup repair used to work. It would give me the option of "restoring system settings" to a time when things were working correctly (or something like that). After that, the computer would seem fine but this would last only briefly. Freezing would inevitably happen again and so I kept repeating the aforementioned process.

Now, whenever I try restarting it, I get the usual windows error recovery message as follows:

”Windows failed to start. A recent hardware or software change might be the cause.

If Windows files have been damaged or configured incorrectly, Startup Repair can help diagnose and fix the problem. If power was interrupted during startup, choose Start Windows Normally.”

Followed by these two options:

“Launch Startup Repair (recommended)”

“Start Windows Normally”

If I click the repair option, I get a black screen or the following BSOD:

"*** STOP: 0x000000A5 (0x0001000B, 0x50434146, 0xFFD01200, 0x00000000)"

If I choose to start normally, it loops back to the original windows error recovery message or I get a black screen again.

Now the key thing is I'm really not at all that technologically literate so in my quest to search for solutions to this problem online, I have constantly found myself scratching my head in confusion. I... Read more

A:Startup Repair Not Working; Results in BSOD or Black Screen

  
Quote: Originally Posted by technosos


"*** STOP: 0x000000A5 (0x0001000B, 0x50434146, 0xFFD01200, 0x00000000)"


STOP: 0x000000A5 means ACPI_BIOS_ERROR. So, the BSOD is caused for the BIOS.
1st Arg: 0x0001000B : The length of the ACPI table is not consistent with the table revision.
2nd Arg (0x50434146) indicates to the ACPI table signature.
3rd Arg (0xFFD01200) is a A pointer to the ACPI table.
I have a few questions for you.
Have you done anything to the BIOS lately?
How old the computer is?If it is within warranty, ask for a warranty replacement.

Is the motherboard has dual BIOS?If there is Dual BIOS facility in the motherboard, apply the other BIOS.

If it is out of warranty, and no dual BIOS, you have two more options left, as far as I can say.
Reset the BIOS to optimized defaults. 3 Ways to Reset Your BIOS - wikiHow
Search in Acer. If there is any update to the BIOS, apply it.
Let us know the situation up to this.

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RELEVANCY SCORE 56.8

I just installed a fresh copy of windows 7, the setup process even took me far enough to create the account, time, homegroup settings ect. It seemed successful. Then it restarts one final time and results in a blank screen after the bios screen flashes. I've tried every setting in the BIOS with no avail. Pressing CTRL ALT DEL at the blank screen just restarts the computer, flashes the bios as usual, and then when you should see the windows loading sign it loads a blank screen with no mouse cursor at all.

Any insight as to what might be causing this? I've already tried formatting twice and it results in the same exact issue. The computer was working fine before hand, didn't add any hardware or anything.

I really appreciate your help. Thank you.

A:Fresh install of windows 7 results in a blank black screen

Can you get into Safe Mode?

If not enter Device Manager to see if any drivers are in error with an !. If so disable the device to see if install will complete, update them from desktop: Device Manager - Access During Windows 7 Installation

As always give preference to drivers from optional Windows Updates after enabling Automatically get recommended drivers and updates for your hardware before importing any.

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RELEVANCY SCORE 56.4

Hey all.

Hope someone can help me. I've searched my way through google and seen a lot of people with this problem but it doesn't seem to have happened to anyone except myself directly after the Feb 13th update for Windows.

After I update and shutdown, when trying to boot up the PC again, it will get to the Windows 8 logo with the loading graphic, then at the point where it would usually display the start menu (as always after booting, do not have a login on boot set up) it will just bin out to an intermittent flashing black screen, it flashes about ever 3 secs. If I click with the mouse then the cursor appears and stays there until the next flash where it disappears until being clicked again.

The only way around it that I have managed to find so far is to hit F12 on the motherboard splash screen to get into the boot menu. After changing absolutely nothing on here (I'm not savvy enough to fiddle around in a BiOS, I do networks not pc tweaking!) and simply exiting it, it will then give me the "Windows failed to boot properly" screen and allows me to system restore from there. I can restore back to the 8th of Feb before the update, and everything is absolutely fine. So, I did that, and sure enough after a day or so when I went to shutdown it asked me to update and shutdown again. I did, to see if the same thing would happen, and sure enough it did. So I've had to restore back to the 8th again and lose any work/files I've done in the last day.

Has anyone ... Read more

A:Windows 8 fails to boot after most recent update. Intermittent flashing screen.

If your problem seems to be specific to one update, what update is it? We can see if any "known-issues" are published.

Till then, visit Windows Update manually, and select Check for Updates. Then, from the list of updates, right-click the one that is producing the problem, and select "Hide update". Then exit Windows update.

You can always later try that update, after enough time has gone by and Microsoft might have released an updated version that will fix its bad side-effects. [you'll use the "restore hidden updates" option to see that update in the list agaiin].

Best of luck
. . . Gary

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RELEVANCY SCORE 56.4

Hello,

So on my computer, something strange happens when I uninstall UxStyle. It has broken my Windows install once and it has done it again. The first time, I kept on doing system restores to see what was the problem that made that black screen. After trial and error, I narrowed it down to UxStyle. So, I deleted Windows 8 and installed Windows 7, which is what I wanted in the first place. Now, I decided to triple-boot Windows 7 with Vista and 8.1, and it has succeeded. I reinstalled UxStyle thinking it was just a problem with my old Windows install, and then uninstalled it after a few days since I felt like the regular look was better. I rebooted Windows and the same effect happened.

So, I would like to know if I can get and replace those three patched DLLs with unpatched DLLs for Windows 8.1. Could I just change the broken ones to have .old next to them and then place the ones I get here there? Also, would sfc /scannow work?

A:UxStyle Black Flashing Post-Windows Update Black Screen

Hello lct01a, and welcome to Eight Forums.

A sfc /scannow will attempt to repair any modified or corrupted system files, so that would be a good first step.

SFC /SCANNOW Command - Run in Windows 8

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RELEVANCY SCORE 56.4

I tried to upgrade a laptop to Windows 10. The result of the upgrade is a PC with CPU usage constantly at 95% or more, so that it is unusable. The only tools I have found to work are Task Manager/Resource Monitor, and the Run item when you right click the Start Menu. I am asking for general help to solve my problem, but also specific help for these two questions which I am pursuing to solve my problem:

What services are dependent on WinHttpAutoProxySvc?How can I get bcdedit to run in the command window? (I may need to switch to administrator within the command window.)
Details: I have a Dell Latitude E5400 with Intel Core2 Duo T7250 @2Gz, 3 GB RAM, over 100 GB of available hard drive space, and Intel Integrated Graphics. It was running Windows 7 Pro SP1, 32 bit. I upgraded using the Get Windows 10 app that has been on my PC for months. The upgrade process was troublesome. On the first attempt, something went wrong and it said ?Try Again?, which I did. For the second attempt, it took a very long time. After accepting the legal stuff, I had that circle with the percentage in it for about 12 hours before it finished. After that I had a screen with just a blue Windows 10 logo and spinning dots. This lasted for roughly 40 hours. After choosing custom settings, it went thru some screens and eventually went to a black screen with a small window saying ?Personalized settings. Setting up personalized settings for Web Platform Customizations? . This was there for 6 day... Read more

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RELEVANCY SCORE 56

I recently had an issue, whereby my computer would no longer startup for unknown reasons. In order to fix this, i found a windows 7 cd (previously windows 8) and installed it. It was all going well until i attempted to update my graphics card driver. Each time i do so, i get as far as the windows logo on startup, the computer somewhat reboots, and it goes straight to a black screen with only my mouse visible. Every time, i have to go into safe mode, uninstall the driver, and carry on without. My graphics card doesn't appear in the 'windows experience index' under either 'graphics' or 'gaming graphics'. Any help would make me a very happy boy, thanks!

A:updating Graphics card driver results in black screen after start up

Have you tried waiting for at least 5 minutes before everything gets back up running? It also happens to me everytime I update something and restarts and everything gets ready up on a minute.

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RELEVANCY SCORE 56

it saids is ethernet unidentified network?

no internet access
sharing option is off. i try restarting the pc

it use to work fine until the update
bridging network cable

any help appreciate it

i trying to bridge network from eithernet 2 to Ethernet
i try bridging while either from ethernet was unplug too

A:Help cant bridge connection after recent windows 10 recent update

Cumulative Update for Windows 10 for x64-based Systems (KB3116869). recent update and up are causing my network drivers to not fully function. had to revert to an earlier build.
drivers for Intel(R) Ethernet Connection (2) I218-V and Realtek PCIe GBE Family Controller

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