Over 1 million tech questions and answers.

HP Chromebook 14 Screen

Q: HP Chromebook 14 Screen

First experienced a green screen with purple vertical lines randomly about, and now the top half of my screen is completely gray. Variations of gray, light gray to a almost cool black. I haven't hit the laptop up against anything, this is strictly a home laptop so it hasn't gone in my bag and banged about at all, and I have not dropped it at all. Just a home laptop where it is on a cooling pad on a desk and hardly moved away from there, I don't know whats caused it. I have insurance on this, so can this be fixed? Or do I have to send it in for help?











Solved!
View Solution.

RELEVANCY SCORE 200
Preferred Solution: HP Chromebook 14 Screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: HP Chromebook 14 Screen

@KikiLaBrat , Hello and thank you for posting on the HP support forums. The only thing you can do with a Chromebook is to do a Powerwash. This will reset the Chrombebook back to factory original configuration. Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS) If this fails you will need to send it in to HP for repair. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Thank you again for posting and have a great day.

Read other 3 answers
RELEVANCY SCORE 48.4

I've had this Chromebook for under a week, and today out of no where it the screen flickers nonstop.
If im doing something like watching a video, then the entire screen does it. What should i do? I have a warranty.

Read other answers
RELEVANCY SCORE 47.2

I purchased a HP Chromebook 14 G3 for my son for his middle school graduation 6 months ago.    The screen has gone black.   I took it into Best Buy and they said the LCD screen is shot and SHOULD be covered under warranty.   I am looking for a place, address to submit this for repair.    I bought it off of Amazon.     Really frustrated with the chromebook, it was expensive and now its not working.    Can not find out how to get it fixed and I am looking for any help I can get. Thanks

Read other answers
RELEVANCY SCORE 46.4

I have a chromebook that is provisioned with Google apps that has a problem.  Whenever the Chromebook is used it has to be adjusted from a 90 degree right turn and a zoomed in resolution.  I can fix it with the Ctrl-shift-rotate keys and the ctrl-shift-minus keys, but the next time we go to use it the rotation and zoom is back.  How can I get it to hold the right orientation and resolution. I'm using an HP 11 G4EE Chromebook with Chrome OS 55.0.2883.103   

Read other answers
RELEVANCY SCORE 46.4

Does anyone know if it is possible to install a 1920x1080 screen from an HP Chromebook 14 G4 inside of an HP Chromebook 14-ak013dx that currently has an WXGA screen?

A:chromebook 14 screen upgrade

Hi, It looks like a no. The seires has 2 options: PanelNon-touch14.0-in, high-definition (HD), WLED, anti-glare (1366Ũ768), flat (3.6 mm), SVA, 220 nits typical brightness14.0-in full high-definition (FHD), WLED, anti-glare (1920x1080), slim (3.0 mm), UWVA, 220 nits, eDP, 220 nits typical brightness* FHD panel requires N2940 processor and 4G memory.And your machine only has  2.16GHz Intel Celeron N2840 Processor with Turbo Boost Technology up to 2.58GHz Dual Core      http://support.hp.com/us-en/product/HP-Chromebook-14-ak000/8499337/model/9073005/document/c04818279/ Regards.

Read other 1 answers
RELEVANCY SCORE 46.4

My chromebook is frozen.  The screen is on but I can't use the touch screen and the keyboard is not responsive. Holding down the power button doesn't turn off the machine either.any help please Thanks

A:Chromebook Screen Frozen

Hey, Try holding Ctrl+Shift+Alt+R down. -wes

Read other 1 answers
RELEVANCY SCORE 46.4

I purchased a chromebook last week and sometimes when I am using it the screen goes black for a couple of seconds, then continues as normal. As far as I can tell this is nothing I am pressing, is this a fault with the machine itself? how do I fix this? thanks 

Read other answers
RELEVANCY SCORE 46

On boot up, Chromebook screen will stay black but will light up and flicker. AHave tried replaceing the screen and LCD cable to the same result. It cannot connect to to an external monitor either, from what i've witness so far, I believe this is a motherboard issue, but i'd like to see if anyone else has any ideas before I take that pricy plunge.

Read other answers
RELEVANCY SCORE 46

I purchased my chromebook nearly two months ago and it was operating fine until four nights ago when I closed the lid for about 5 minutes and when I reopened it the screen is black. It seems to be in constant sleep mode. The blue light is on and itīs fully charged. I tried a hard rest but it didnt solve my problem. Can anyone help me please?

A:Acer Chromebook 11-CB3 111 Black Screen

Are you getting any lights or activity at all? Do you see the charging light come on when you plug in the AC Adapter?
Could you try holding down ESC and the Refresh Key (like F3) and then hitting the power button?
 
Cory

Read other 4 answers
RELEVANCY SCORE 46

i turn on my chromebook and get verticles black/white/grey lines then it fades to black. chromebook c730e 

Read other answers
RELEVANCY SCORE 46

Want a chrome supported tablet that uses a pen and I can hand-write notes on things like google docs.

Read other answers
RELEVANCY SCORE 46

When I turn on my Chromebook, the screen goes all dark and then slowly starts getting lighter until it gets way too bright. Changing the brightness doesn't do anything. The mouse isn't on the screen, not that I can see anything that I can click because some of the screen is so bright that it is white. I've tried turning it off and popping out the battery. I have no idea what is wrong with it or what to do. Thank you!

A:Chromebook screen goes dark then goes all white

That sounds suspiciously like a hardware problem. If you are in warranty contact Acer support and they'll get you fixed up.

Read other 1 answers
RELEVANCY SCORE 46

When I turn on my Chromebook, the screen goes all dark and then slowly starts getting lighter until it gets way too bright. Changing the brightness doesn't do anything. The mouse isn't on the screen, not that I can see anything that I can click because some of the screen is so bright that it is white. I've tried turning it off and popping out the battery. I have no idea what is wrong with it or what to do. Thank you!

A:Chromebook screen goes dark then goes all white

That sounds suspiciously like a hardware problem. If you are in warranty contact Acer support and they'll get you fixed up.

Read other 1 answers
RELEVANCY SCORE 46

My ACER Chromebook screen fades in and out and even goes black sometimes.  When I close the Chromebook and reopen it, the screen is restored.  Any ideas as to what might be the cause and how to fix this?

Read other answers
RELEVANCY SCORE 46

I have an Acer Chromebook 15 which works well and I love it.  However, the text on the screen shows up all weird. Text will be overwritten by other text, all smashed together, etc. I have set and reset the text size in settings. I can resolve the issue by using control + or - to resize the screen and that usually stretches every thing out so it looks good, but still there will be some items of text overwriting other text. It is kind of annoying to have to size and resize each screen, every time I go to a new screen. My Chrome OS is up to date and I have had no other problems with the laptop. What am I (or the Chromebook) doing wrong?

Read other answers
RELEVANCY SCORE 46

The entire screen of my CB is washed in pink,

A:Pink screen on Acer Chromebook 15 CB5-571. How do ...

Usually a color cast to the screen is due to a cable not fully seated,and often is followed by a blank screen when the cable falls the rest of the way out...

Read other 3 answers
RELEVANCY SCORE 46

I purchased my chromebook nearly two months ago and it was operating fine until four nights ago when I closed the lid for about 5 minutes and when I reopened it the screen is black. It seems to be in constant sleep mode. The blue light is on and itīs fully charged. I tried a hard rest but it didnt solve my problem. Can anyone help me please?

A:Acer Chromebook 11-CB3 111 Black Screen

Are you getting any lights or activity at all? Do you see the charging light come on when you plug in the AC Adapter?
Could you try holding down ESC and the Refresh Key (like F3) and then hitting the power button?
 
Cory

Read other 5 answers
RELEVANCY SCORE 46

I have owned an Acer Chromebook 14 for a few weeks now, but since about a week it does the following: 1. I am typing text and suddenly the screen blanks out2. Audio/video keeps paying in the background normally, and also keyboard entry is captured normally, but does not turn on the screen3. Sliding over the trackpad sometimes turns the screen back on, but sometimes I also need to close the lid and open it to turn the screen back on4. While the screen is blank I can see that the backlight remains on Since using the trackpad to move the mouse pointer turns on the screen again, I don't think that this is a hw error? Also this seems to have started to occur with the update to Chrome OS 54.0.2840.79 (Official Build) (64-bit). Prior to this release my Chromebook did not do this. Are others seeing the same behaviour, or is this still some kind of HW problem and should I return my Chromebook under warranty? 

Read other answers
RELEVANCY SCORE 46

The entire screen of my CB is washed in pink,











Solved!
Go to Solution.

A:Pink screen on Acer Chromebook 15 CB5-571. How do ...

Yes, the repair was covered by the warranty!!  I contacted the manufacturer, they started a repair ticket, I shipped it to Acer for repair and within 2 weeks (maybe less) it was shipped back and fixed!  It is still working perfectly and I am very happy with my Chromebook.  Call Acer and carefully follow their shipping instructions to return it for them to repair.













View solution in original post

Read other 8 answers
RELEVANCY SCORE 46

There is a small spot on the top left of the screen that becomes very hot within 10 seconds of startup.  I notied after I smelled burning and saw a small smoky spot appear after about 15 minutes of use.  It even melted the casing on the other side and left an oval dimple.The charger is not plugged in.  It is on a flat surface.  It cools down immediately upon shutdown.Glad I noticed.  It seemed like it was hot enough to potentially catch fire. Anyone else have this issue?Any suggestions as to what it might and the solution? Thank you.

A:Chromebook CB3111 screen is overheating

bobmorales,
 
It sounds like that unit needs to get looked at for sure, and I would like to see if there is anything that I can do to help, would you please PM (private message) me the following information?
 
SNID or serial numberContact nameContact numberEmail addressShipping addressPurchase dateSymptoms: There is a small spot on the top left of the screen that becomes very hot within 10 seconds of start-up.  I noticed after I smelled burning and saw a small smoky spot appear after about 15 minutes of use.  It even melted the casing on the other side and left an oval dimple. The charger is not plugged in.  It is on a flat surface.  It cools down immediately upon shutdown.

Read other 1 answers
RELEVANCY SCORE 45.6

My C710 chromebook screen flickers all the time constantly. Do I need to replace the screen?

A:My C710 chromebook screen flickers all the time co...

I suggest you to perform a power resetUnplug the AC adapter from your notebook.Turn the notebook over to remove the battery.Turn the notebook back over and open it. Hold down the power button for 30 seconds, then release the power button.Turn the notebook back over and slide the battery back into place.Slide the lock tab back into the lock position. Turn over the notebook one last time and plug in your AC adapter.Turn on your notebook. If issue persists, perfrom a power wash :Use the following steps to perform a factory rest on your Chrome device:Click the status area in the lower-right corner, where your account picture appears.Select Settings and click Show advanced settings at the bottom of the page.Find the "Factory Reset" section and click Reset.In the dialogue box that opens, select Restart..

Read other 4 answers
RELEVANCY SCORE 45.6

After restarting chromebook for update, it would get stuck on a black screen.  The power light would be on as well as the other one.  It took me a while to figure out how to get out of screen.  If i pushed the power button while holding escape and refresh button, it would take me to an external boot screen.  I then had to press the power button to restart my system.  I figured out why it does this as well.  It will do this only when i am using my T.V. as a monitor through my hdmi port and the chromebook is closed.  I guess it figures that it is off and messes up the update process.  I sent a message to google support and wanted to post here as well because i do not know which service would be responsible for the fix.  I was wondering if anyone knows if this issue is being worked on because i only use my T.V. as my monitor while i am at home, therefore this can be very annoying. Thanks.

Read other answers
RELEVANCY SCORE 45.6

I'm fixing a Acer Chromebook 15 Monitor Screen. When I boot up..the background is very dark and I have to use my phone flashlight to see that its been fully booted up. So I thought it was the screen that needs replacement. So I just replaced the monitor screen and its giving me the same thing, very dark. Do you think its the connection that needs to be replaced. By the way I did a full reinstallation of the operating system, so everything is brand new on boot up. Any suggestions what needs to be done to get this fixed. Thanks in advanced.

A:Acer Chromebook 15 Monitor Screen not working

I noticed from the connection to the screen that the connector is a little burned out...like something burn it. Do you think that's what's causing the dark backgrond screen?

Read other 1 answers
RELEVANCY SCORE 45.6

I bought a Lenovo 300e Chomebook but ended up returning it. I had the "Ghost Touching" issue the first day I got it and it occured randomly throughout my brief use. I also had instances where certain areas of the screen would not respond to touch at all (I had to use the mouse).  The problems never happened right away but would appear after 15 or more minutes of continuous use. Has anyone else had this problem or any other type with the 300e? I've only bought Apple computers for the last 10 years and this is the first time I ventured out and tried a Chromebook. I really like this computer and want to give it another shot but having these problems right out of the gate really concern me. 

Read other answers
RELEVANCY SCORE 45.6

Just got my new Acer Chromebook R11 today, and I've noticed that the touchpad only works when its in tablet mode, which is super counterproductive since I would only need to use it in laptop mode, which I can't. Also the screen can't rotate at all, no matter what I do.. Anyone know how to fix these two problems? edit: nevermind, it just suddenly started working

Read other answers
RELEVANCY SCORE 45.6

My Acer ZHN Series 720 Chromebook screen fades in and out and then sometimes goes black. When I close the top and open it back up, the screen reappears.

Read other answers
RELEVANCY SCORE 45.2

My chromebook is over 60% charged and has started randomly shutting down (scren goes black, power is off until I hit the POWER ON/restart key). It has done this twice in the last hour.  I've had this new chromebook for less than a week and have used it for only a few hours so far.  Any thoughts on why this is occuring and how to prevent it?

Read other answers
RELEVANCY SCORE 44.4

Upon starting up, my chromebook has a white screen. A small black box is in the upper left hand corner. The chrome logo does not appear. Restarting the chromebook has no effect on it. What should I do?

Read other answers
RELEVANCY SCORE 44.4

Previously, when I flipped the screen and rotated the device, the orientation would automatically rotate.  I know I can press control/shift/refresh and it will manually rotate.  I don't know why it doesn't automatically rotate anymore.  Is there a screen lock that somehow got activated?  I tried looking in settings but couldn't find anything.  Please advise

Read other answers
RELEVANCY SCORE 40.8

Just got new Acer Chromebook 14, but am unable to make a recovery disc. When I run Chromebook Recovery Utility it says "Invalid Model Number". Is there another way to prepare a recovery disc? Thanks

Read other answers
RELEVANCY SCORE 40.8

Just got new Acer Chromebook 14, but am unable to make a recovery disc. When I run Chromebook Recovery Utility it says "Invalid Model Number". Is there another way to prepare a recovery disc? Thanks











Solved!
Go to Solution.

A:Just got Chromebook 14. Unable to run Chromebook R...

Hi all,
 
I just received word that it's available.On the Chrome Recovery app, I'm able to see that it is there.
 
Can you please try to access the recovery and let me know if you're still having trouble?
 
Thanks,Cory

Read other 11 answers
RELEVANCY SCORE 37.2

Could you please tell me if I can or will I be able to use Google Play Store and Android apps on my Acer C720 Chromebook.Also, can or will I be able to use Google Play Store and Android apps on the Acer CB5-311 Chromebook.

Read other answers
RELEVANCY SCORE 32.8

I have recently just purchased a chromebook for my wife so she can work though school more efficiently. However neither of us have ever used anything other than Windows. She has a class that requires her to watch live video stream of her class that is a jnlp file but we have no idea on what Google app to download that supports that file. Any help will be greatly appreciated..
 

A:chromebook help

Does the class/instructor not provide information on how to access the video stream? I would expect they would have provided the info, as you typically have to create an account/login to access course related materials.
 

Read other 2 answers
RELEVANCY SCORE 32.8

where could i get the manual, and the maintenace guide? http://h20565.www2.hp.com/portal/site/hpsc/public/psi/home/?sp4ts.oid=10467904#manuals there are only     Safety and Regulatory information (1)    White papers (1).  is there any official guide? i could not find anywhere in this hp.com site.

Read other answers
RELEVANCY SCORE 32.8

I need help for a problem with my chromebook.This stickman keeps popping up and i don't know how to get rid of it.
 

Read other answers
RELEVANCY SCORE 32.8

Chromebook 14 is less than 7 months old and will not power up. I have tried a hard reboot (power, power/refresh, power/refresh/esc for 7 sec) Nothing works! The battery is internal so I cannot remove that. Any suggestions?

Read other answers
RELEVANCY SCORE 32.8

My Hp Chromebook 11 G3 appers tp have no operating system on it when i start it up it automaticllly goes to a Starup Nsh paage any help

Read other answers
RELEVANCY SCORE 32.8

I purchased a new Chromebook 14 although it is a 2 year old model I cannot get it out of demo mode

Read other answers
RELEVANCY SCORE 32.8

A few weeks ago, my Chromebook began spontaneously powering down. I originally thought this was due to low battery, but after a few days I couldn't log on at all, even when battery was fully charged, or machine was plugged into the AC. Would get the password prompt and be able to enter the password okay, but then the machine would lock. Cursor still worked, but nothing responded, not even the onscreen "Shut Off" button. Only way to turn off the machine was to close lid or use the keyboard power button. Is there any way to fix this, or is this machine now dead? Thank you!

Read other answers
RELEVANCY SCORE 32.8

Hi ? Does anyone know when the Chromebook 14 is coming to the UK ? May? Also, any idea as to whether the specs for the processor will be the same as currently displayed on several websites ? the Intel Celeron N3060 or N3160? Just trying to guage whether I should hold off buying a Toshiba Core i3 model or not... Thanks!

Read other answers
RELEVANCY SCORE 32.8

I'm stuck on the "corrupt" screen and would lie to be able to navigate to my Web store apps as I have the "recovery tool" app already on my system however my wireless mouse won't work for some reason and my mouse pad on the chromebook isnt workingAs well?! Any suggestions?

Read other answers
RELEVANCY SCORE 32.8

HI...help with Chromebook, pls. Claire
 

Read other answers
RELEVANCY SCORE 32.8

can someone with teamviewer install windows 7 in my chromebook ?
 

A:chromebook

Which of these two do you own? Chromebook Pixel or Acer C720
If neither, forget it; it probably won't work.
Where did you purchase your Windows 7 DVD? (to be sure the license is valid).
 

Read other 3 answers
RELEVANCY SCORE 32.8

Hello, I just replaced my chromebook, which my dog found quite tasty, judging from the side and back of it.  I have purchased an Acer Chromebook 15, but now I am stuck.  Does anyone have information about the brand/type of printer I should look for?  I've searched all over the web, but it just seems no one can give me "cloud-based" printing suggestions.  Anyone? Thank you, Spacekase1











Solved!
Go to Solution.

A:Chromebook. The dog ate it!

https://www.google.com/cloudprint/learn/printers.html

Read other 9 answers
RELEVANCY SCORE 32.8

Hello,I wondering if i could send my chromebook to HP, so that it could get a repair. I have a year warranty. Moreover a bit too much cleaning spray was sprayed on the screen which caused the screen to shut down. It is not functioning however the keyboard is still working.  A key is also chipped of. Is it repairable?

Read other answers