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Windows freezes before logon screen, even in safe mode

Q: Windows freezes before logon screen, even in safe mode

Upon booting the machine it just shows the background and the mouse cursor. Tried it in safe mode and i get the same issue. I also tried startup repair same issue. Machine came pre installed with 7.

RELEVANCY SCORE 200
Preferred Solution: Windows freezes before logon screen, even in safe mode

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A: Windows freezes before logon screen, even in safe mode

Use the Advanced Boot Options to select Last Known Good Configuration (advanced) and report back whether it helps.

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RELEVANCY SCORE 98.8

Hello,

I have a Windows XP Pro Safe Mode problem. I have a Dell Dimension 8400 Desktop (nearly three months old).

First let me say I religiously keep my antivirus up to date. I have Spybot Search & Destroy, Ad-Aware SE, Spy Sweeper, PestPatrol, Microsoft AntiSpyware and I use HijackThis. I only use one of the Spyware programs for active protection. I can account for all of my running processes and startup entries including those starting from the Registry.

I scan my system (Spyware and viruses) after turning off system restore then I booted into safe mode (that was my routine before this problem). I keep my web surfing to a minimum. I use my banks site, news sites etc. This problem only recently happened. I have no problems booting up into Windows and every thing runs great. I never have had a virus or been hit with spy ware etc because of that routine.

The problem only when try to boot into Safe Mode. I press F8 then select Safe Mode. It runs the process of booting into Safe Mode all the way to the Welcome screen where it displays the picture for my Administrator Account and my personal Account (also an Administrator Account).

My mouse works fine, it moves freely around the screen to mouse over what ever account I choose to log into but when I click the picture and the password box comes up for me to type into my system freezes right there. The password box has that blinking line like its ready for me to type in my password but when I type none of my key strokes wo... Read more

A:WIN XP freezes at Safe Mode Logon Screen?

Hello once more,

I have an update on my Safe Mode freezing problem. I was able finale able to boot into Safe Mode. Even though successful how it did it it still raises a question. I will explain below.

If you read my original post at the top of this thread you will remember the point it froze at was as soon as I clicked my cursor on my Admin account picture at the welcome screen. The password box popped up and my cursor wouldn’t move and when I tried to type none of my key strokes came up (PS2 mouse & keyboard).

Well after I unplugged the PC and plugged it back in to get out of the big freeze like usual I though about were it froze at each time, after I clicked and the password box popped up and decide to try some thing.

I went to User Accounts and got rid of requiring a password at logon. Then I booted to safe mode and at the welcome screen simply clicked on the picture to logon and instead of freezing it worked.

Why would not requiring at password at logon solve the freezing up in Safe Mode?

I don’t really need as password on either account as it is just my wife and I who use it but if at some point we do want or need to put logon passwords on the accounts we won’t be able to get into Safe Mode like before.

Can any one shed some light on this new twist?

Thanks
 

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RELEVANCY SCORE 96.8

Hello once more,

I have an update on my Safe Mode freezing problem (the original post is below). I was able finale able to boot into Safe Mode. Even though successful how it did it it still raises a question. I will explain below.

If you read my original post at the top of this thread you will remember the point it froze at was as soon as I clicked my cursor on my Admin account picture at the welcome screen. The password box popped up and my cursor wouldn’t move and when I tried to type none of my key strokes came up (PS2 mouse & keyboard).

Well after I unplugged the PC and plugged it back in to get out of the big freeze like usual I though about were it froze at each time, after I clicked and the password box popped up and decide to try some thing.

I went to User Accounts and got rid of requiring a password at logon. Then I booted to safe mode and at the welcome screen simply clicked on the picture to logon and instead of freezing it worked.

Why would not requiring at password at logon solve the freezing up in Safe Mode?

I don’t really need as password on either account as it is just my wife and I who use it but if at some point we do want or need to put logon passwords on the accounts we won’t be able to get into Safe Mode like before.

Can any one shed some light on this new twist?

Thanks

****************ORIGINAL POST**************

Hello,

I have a Windows XP Pro Safe Mode problem. I have a Dell Dimension 8400 Desktop (nearly three months old).

First ... Read more

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RELEVANCY SCORE 82.8

Hi, my HP desktop pc keeps freezing up. If I start in safe mode it doesn't happen. It usually happens a couple minutes after startup. At first it would only occur when browsing the internet, but now does it on the desktop as well. The cursor will stop moving and the mouse and keyboard become unresponsive.
 
I've run scans with MBAM and MSE. I've also tried a clean boot and the problem still occurs every time. I'm not sure what the next step is. Thanks

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RELEVANCY SCORE 80.8

WINDOWS XP FREEZES ON WELCOME SCREEN & WONT START IN SAFE MODE

Last night i was in the middle of installing a program and my pc crashes and restarts automatically then when it restarted and everytime i turn it on it freezes at the (blue) welcome screen it also will not give me the option to start in safe mode.

I really need data that is on the hard drives can anyone tell me the best way to get it back, ive been told to buy a hard drive caddy / docking station does anyone have any ideas what the problem might be?

Thanks.

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RELEVANCY SCORE 80.8

Hi,

I'm having an issue with my laptop whereas it wont start up as normal and always freezes at the logo screen where the litte blue bar moves across the screen near the bottom. The laptop will start in Safe Mode but I don't have a clue what's causing this issue or how I can solve it.

Any help or advice would be greatly appreciated.

Laptop - Novatech Revo 440 CEL M Notebook.
 

A:Windows XP freezes at logo screen but will start in Safe Mode! Help!

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RELEVANCY SCORE 78.4

I was trying to create a dual boot system, Windows 7 and 8.1. Was using two separate physical drives, one for each OS, and two data drives.

After installing a bunch of updates to 8.1, I tried to go back to 7, and the computer wouldn't boot up.

Unplugged all the extra drives, and attempted start up repair with the installation disk.

After doing this Windows would boot to the welcome screen. When I click the icon to logon it immediately logged off.

Can log into safe mode normally. While in safe mode I created two new user accounts, one Administrator, one Standard. When attempting to logon with the new Standard account, Windows logs out immediately. With the Administrator account, it goes to what has been called the Blue Screen of Limbo; a pale blue screen, and arrow cursor that can be moved with the mouse, but no icons, and no way to log out. My normal login is an Administrator account.

Have searched the internet with words such as ?windows 7 logon and logoff immediately? and tried everything under the sun.

Tried rewriting the registry as described here:
=>https://support.microsoft.com/en-us/kb/555648

Tried replacing the userinit.exe file with a known good file from another computer.

Tried bootrec and bootsect. No help.

Also tried bcdboot, the command "bcdboot c:\windows /s c:" received the reply: "Failure when attempting to copy boot files."

Read with interest the following tutorial => Startup Repair - Run 3 Separate Times No help.

I have r... Read more

A:Welcome screen: Logon, then immediate logoff. Can boot safe mode.

Could be Win8 overwrite some permissions on the Win7 drive.

Run portable Tweaking.com - Windows Repair in Safe Mode with Networking as an admin.






Quote:
With the Administrator account, it goes to what has been called the Blue Screen of Limbo; a pale blue screen, and arrow cursor that can be moved with the mouse, but no icons, and no way to log out.


Does the cursor disappear from either side or stop at the edges? It looks like desktop is on another screen (do you have any second monitors/TV attached?). Do you get the context menu when you right click?

Edit: What happens if you CTRL ALT DEL?
You can try Win+R and then write "shutdown /l" immediately without "". That should log you off, or press your power button on case once to shutdown properly.

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RELEVANCY SCORE 78.4

After attempting to start my PC in Safe Mode to uninstall a graphics driver, it loaded drivers normally only to crash a few seconds after displaying the logon screen, which immediately caused the computer to load Windows normally. This error has been repeated countless times with the same result.

I have only tried to start up 'normal' Safe Mode. Sometimes key strokes are accepted (one time I had enough time to start inputting my password), but mostly, Safe Mode loads drivers, flashes the logon screen, and crashes.

Any ideas/advice? I have had this computer for 3 years now and this is the first time I have tried to start it in Safe Mode. If it matters, it's a Studio 1737, 8 GB ram, etc., more details can be provided if necessary.

A:Safe Mode crashes after displaying logon screen

My first suggestion would be to check system files. There are some generic drivers in use in safe mode that aren't normally called on and one could have been corrupted, if you are able to still boot normally it's a logical first step anyhow.
SFC /SCANNOW Command - System File Checker
(do the way that fixes, not the way that just scans, it's all detailed in the link)

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RELEVANCY SCORE 78.4

Hi!
When I try to load into safe mode, my computer will restart automatically after I choose either the admin or my account on the logon screen. What could be the cause?

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RELEVANCY SCORE 77.6

Ok guys, so i've cloned an image from my old laptop to my new Seagate 7200.12 500GB HDD and using Paragon Virtualization Manager P2P made it ready to boot off new hardware. I've put it in my new tower system, installed all the drivers and bundled software and it's been running fine since building it over the weekend, albeit it every time I reboot I've been getting 'Setup is preparing your computer for first boot' which I'm hoping/intending to fix with a repair install. Now since installing a 2nd 500GB HDD (another seagate but not the same (both HDDs are SATA btw)) and partitioning it to image my parent's laptop I'd shutdown the PC, removed the HDD and rebooted. This time on reboot, and every boot I still get the 'preparing for first use' and then when I get to the logon screen I get 'Please wait!' with busy cursor and the screen keeps refreshing. I can't boot into any of the 'Safe-modes' to do a repair install and I don't want to wipe the disk and start again but me and the wife have a lot of precious info on it.

can anyone suggest a fix, possibly some CMD-line options? I have tried chkdsk /f /r which came up clean, bootrec/fixboot and bootrec/fixmbr failed to solve the issue.

A:Win7 logon screen stuck on 'Please Wait' no Safe Mode

  
Quote: Originally Posted by matt0978


Ok guys, so i've cloned an image from my old laptop to my new Seagate 7200.12 500GB HDD and using Paragon Virtualization Manager P2P made it ready to boot off new hardware. I've put it in my new tower system, installed all the drivers and bundled software and it's been running fine since building it over the weekend, albeit it every time I reboot I've been getting 'Setup is preparing your computer for first boot' which I'm hoping/intending to fix with a repair install. Now since installing a 2nd 500GB HDD (another seagate but not the same (both HDDs are SATA btw)) and partitioning it to image my parent's laptop I'd shutdown the PC, removed the HDD and rebooted. This time on reboot, and every boot I still get the 'preparing for first use' and then when I get to the logon screen I get 'Please wait!' with busy cursor and the screen keeps refreshing. I can't boot into any of the 'Safe-modes' to do a repair install and I don't want to wipe the disk and start again but me and the wife have a lot of precious info on it.

can anyone suggest a fix, possibly some CMD-line options? I have tried chkdsk /f /r which came up clean, bootrec/fixboot and bootrec/fixmbr failed to solve the issue.


It's very unlikely that you'll find a comprehensive solution for something this complex in less time than it would take you to back up your data - to an external drive if necessary - and then reinstall from scratch. All ... Read more

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RELEVANCY SCORE 77.6

I realize this problem happens to MANY people, but this is kind of urgent right now..

My computer specs are in my signature/profile (I think).

This is the best computer I have, so I really want it to work again.

First things first, this is how it happened...

1. I was running Win XP Media Edition SP2 fine.
2. I installed Seven Remix XP to get Windows 7 look on XP.
3. I restarted computer since it said I needed to.
4. It restarted after the logon screen. Basically, it logs on, then turns black for 5 seconds, then restarts.
6. I go into safe mode and uninstall Seven Remix XP.
7. It still restarts automatically

Any ideas, please??
I really don't want to use my backup drive, as that will revert my system back to "factory settings". (But I'll still have my programs, obviously)
I'm saving that as a last resort.

Please reply ASAP, this computer transmits Wi-Fi, and I use it for gaming, also, so I really want to get it back up and running.
Any more info needed, just ask.

EDIT: My specs: 2.4GHz AMD Athlon 64 CPU, 2GB RAM, 512MB ATI Radeon X1600, 225MB HD, Windows XP Media Edition.

A:Computer restarts after logon screen, safe-mode DOES work

Have you tried "Last known good configuration" from the advanced startup screen?

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RELEVANCY SCORE 77.6

[SOLVED]

I tried going into safe mode, but when I hit the logon screen, my comp would automatically restart after a few seconds. The seconds are random. Normal mode/startup worked fine. So I thought I could try using msconfig and had windows do safeboot with minimal .... That was a bad idea, since now my computer tries to always go into safe mode, and it always restarts at logon. I've managed to type in my password fast enough but it says it's incorrect, and then restarts a split second after. And I've also tried leaving it blank, but that was incorrect.

I've tried pushing f8 during boot up choosing "repair your computer". I tried automatic fix, but that didn't work. I didn't have any restore points or images, so I couldn't do either of those. I tried the memory diagnostic and nothing was wrong. I tried using the command prompt and tried finding and running msconfig.exe in system32, but it wasn't there.

After pushing f8, I've also tried selecting safe mode with command prompt, but it goes to the same logon screen, and then restarts. I've tried "last good configuration" and "disable automatic restart on system failure" or something like those, without any luck. I've also selected normal mode but since I've selected safeboot, that just goes into the safe mode logon and restarts.

I've tried putting in the windows 7 disc, and managed to get to the menu with the automatic fix, restore point, and command prompt by logging in with the s... Read more

A:computer restarts when loading safe mode logon screen

So after doing some searching, I thought I should try editing the boot.ini. I found out that windows 7 doesn't use boot.ini, but uses the boot loader program. I figured out that I had to use the command "bcdedit" in the command prompt. I found the word "safeboot" for one of the parameters in the list bcdedit provides. Then I took some time and learned how to change that. I learned I had to use the command "/deletevalue" and from there, I got my comp to go back to booting normally.

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RELEVANCY SCORE 76.8

Hi TSG,

I have a Dell PC here that refuses to boot in safe mode. In normal mode one of those dodgy Smitfraud infection messages come up (I've seen enough to know what they look like... this one takes you to Antivermins), so I know I need to use SmitFraudFix...

However, the PC refuses to boot in safe mode. And I DON'T think it is down to a driver, because XP goes as far as the logon screen, and reboots by itself, a few moments later.

I've done a full virus and malware scan with AVG and Ad-Aware with the hard disk in a "clean" test PC, and they found a few things, but even cleaning those up hasn't helped me get into safe mode. Any suggestions?

-Chris.
 

A:Antivermins infection. Can't boot into safe mode - reboots at logon screen.

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RELEVANCY SCORE 73.6

Hiya all! I have big problems here. First of all, Im trying to troubleshoot a toshiba m45-s169 laptop with windows xp sp2 home in it. The problem was that the screen wouldnt come up until I logged in (you could see a dim image while booting up and an external screen works, so I guess is not the video card nor the inverter since I tried a new one)... so I changed the adapter settings to "auto" and after that I get a blank screen with the backlight on right after windows loading (I can hear the sound when the desktop is fully loaded though). So I try to boot under safe mode but it freezes halfway, still in text mode. I have tried all the options under F8 and none works except Last known good config and normal boot, but I cant see anything. Can anyone help me? Thanks
UPDATE: I took the hd apart and ran a chkdsk from another laptop. It found no errors.
 

A:Blank screen, safe mode freezes

any thoughts?
 

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RELEVANCY SCORE 73.2

A couple of weeks ago, we upgraded some hardware on our PC:

*Core 2 Duo 6600 processor >> i7 930
*MSI N45P Neo3 motherboard >> Asus P6X58D-E
*3GB OCZ DDR2 667MHz ram >> 6GB G.Skill DDR3 triple channel 1600MHz
*Windows XP Pro 32bit >> Window 7 Professional 64bit

We performed a clean install of Windows 7, but did not format the hard drive -- the new install kept all of the files on C drive intact and created a Windows.old folder.

Windows 7 has performed unstably from the beginning: we get random lockups, freezes, and hitches, and sometimes programs will run, open, or close very slowly. Some programs will not install correctly, or the installs will freeze at the very end. For these reasons, we have not overclocked the motherboard, ram, or cpu, and have not changed any BIOS settings (all still factory settings). Though we've had all of this instability, we haven't had any MAJOR errors or any BSODs.

Yesterday morning I installed a Sims 3 expansion pack (Sims 3 Ambitions), and all hell broke loose. The game froze a couple of times upon startup, and eventually the screen filled with glitchy, static-looking colored lines and blocks (reminded me of tv distortion with older sets). The PC froze and I had to hard reboot. When I logged back onto my account (I am an administrator) to try and adjust some settings in the game, I got the first BSOD. I restarted again and tried logging on again, and when I tried to uninstall the game, I got anoth... Read more

A:BSOD issues with Windows 7 x64; Cannot logon outside of Safe Mode

Hi,

Lets see if we can get you logged in.

Remove Zone Alarm

Your networking drivers were mentioned in the first 2 BSODs that you got, and Zone Alarm is notorious for causing BSODs.

Zone Alarm Removal tool -> http://download.zonealarm.com/bin/fr...cpes_clean.exe (run in Safe Mode without networking)

Also remove the Linksys Easylink Advisor program as it's drivers are out of date.

Code:

elauni64.sys Mon Feb 19 07:31:06 2007 (45D89B6A)
elagop64.sys Mon Mar 05 21:54:40 2007 (45EBDAD0)
And, AVG needs to go too.

AVG Removal

Quote:




Download the AVG Removal Tool (ART) from here (make sure you get the appropriate version) -> save to desktop.

Boot into SAFEMODE - NO Networking. Then go to desktop, RIGHT-click on the ART icon and select Run as Administrator.

When complete - re-boot.

Install MS Security Essentials --> http://www.microsoft.com/Security_Essentials/

Then reset the Windows Firewall to its default settings -
START -> type cmd.exe -> right-click -> run as administrator -> type netsh advfirewall reset press enter




There appear to be other issues at play here (ie; the graphics related crashes), but deal with the above first and see if you can go back to the "normal mode"

If you do manage to go back to normal mode download a temperature monitoring program like Speedfan and keep an eye on your GPU temps.

Regards,
Reventon

BUGCHECK SUMMARY

Code:

B... Read more

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RELEVANCY SCORE 73.2

Posting in this forum as i felt this is appropriate

I get blank screen after the system enters Windows XP option.

This happened after the system got affected with a Trojan. I got message that a Trojan has been detected and system needs to restart. When I restarted, the system did not start up.

Following is the sequence :
Systems starts.
a.I press power buton & Wierd sound (light but wierd) comes
b.Dell logo appears
c will get two option
1. Windows XP recovery conole
2. Windows XP professional

When it enters Windows XP professional, nothing comes up, only black screen.
Windows XP recovery console works fine

Same problem happens for the following

1 Safe mode
2 The best last know configuration

I do not have the Windows XP CD as I missed it.

I guess some virus is causiong this problem. Any inputs on this.
 

A:Not able to logon Windows XP in normal or safe mode, may be virus

Have you checked out our Virus and Malware Removal forum? If not read the Updated 8 Step sticky and go from there. If you have issues with any of the steps let them know on that forum. You could still be infected.
 

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RELEVANCY SCORE 72.8

Windows XP will freeze after about 10-15 seconds after starting up. I cannot move the cursor or right-click. I have no other choice but to hold down the power button and shut down. However, it loads OK in Safe Mode. Where do I go from here to fix this?

A:Windows XP freezes on startup in normal mode, but loads OK in safe mode. What do I do?

Arrrgh! Now when I go into Safe Mode none of the icons appear, and I can't see the Start menu! It's a totally black screen except for "Microsoft ® Windows XP Build..." and "Safe Mode" in the four corners. Please help!

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RELEVANCY SCORE 72.8

My main system has encountered a problem. I was using it as normal last night and all things worked as they normally would, I finished up for the night and shut it down. On trying to start the system today it takes me to the selection screen where you choose between the various safe mode options, last know good configuration or start windows normally and the whole system hangs here. (i have included a small pic for illustration purposes)

No option I have chosen has resulted in any success. Letting the timer run down to zero does not boot, selecting any other option will not boot and in fact sometimes even moving between the options results in the timer dissappearing and the system hanging.

There appears to be no activity whatsoever once it gets to this screen, the cpu activity light (not sure of its exact name) does not flash or indicate that the system is attempting to do anything.

I have looked at the BIOS to see if anything was out of the ordianary adn could see nothing unusual and i can not even boot to safe mode to check for any software issues ( The only software recently updated was the program my nokia mobile phone uses to interface with the system, but cant attempt to undo that or a system restore until I can actually get into the system)

I have dealt with issues in the past and havebeen able to fix after a bit of quality google time, but am at a loss with this one.

I have reset the RAM, soundcard, graphics card and have had no luck, a well as disconnected all... Read more

A:System Freezes at safe mode selection screen

Do you have the Windows XP CD to hand??
 

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RELEVANCY SCORE 72.8

It started when my desktop froze after a video,(no virus on my comp) so i just let it be for about an hour and it didnt budge so i decided to manually shut it down (which i never do, and i've only done this once to this computer). So when i started it back up again, it showed the BOIS screen but when it went to the xp logo loading screen, nothing was there except for a black screen. I went into that F8 Menu and tried everything, on safe mode it would just stop loading files up to Mup.sys. Ive tried to run off the Re-installation disk but it would just go to *Setup Starting Windows* and then freeze again. I've foubnd that there was a problem with the NTDLR file but i already fixed that with a boot floppy, but it really didnt do anything because i still have the black screen problem.

Im running a dell potiplex GX620 with intergrated motherboard
OS Win XP Pro (i think SP2 because i dont have the SP3 CD but not entirely sure)

Please if you can help, I want to try to repair this without formatting my hard drive because i have very important files in there.

oh yeah and i forgot to mention when i boot off the CD it gives me these options

Press F6 to install a SCSI or RAID driver

Press F2 To enter ASR (automated System Recovery)

and then it just load a bunch of files and then stops and freezes at Setup is Starting Windows

Please help, this is very very annoying and i dont want to loose my files

A:Black Screen instead of Win Logo, Safe Mode Freezes at mup.sys

So you're not able to get into the recovery console with the XP disc?

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RELEVANCY SCORE 72.8

Hello All,

As of this morning my PC (running XP Pro SP3) hangs at the Welcome screen. I am able to type in my password (and hear the log on sound) but the welcome screen stays and the OS never loads. It loaded once (on about the tenth attempt) but I believe "explorer.exe" did not; I had blue screen on my start bar, quick launches and system tray, could not use CTRL+ALT+DEL or SUPER+R to run a command, and could not load any shortcuts from my desktop.

I am able to boot into Safe Mode (standard, with Networking and with Command Prompt) without a problem. I have attempted reinstalling my Chipset and VGA drivers to no avail. I have also run Malware and Spyware Doctor scans and show no issues.

My login screen is customized from Tune Up Utilities 2012; however I cannot uninstall the program from safe mode. Additionally, though my boot and welcome screen are custom, they both run when I boot into safe mode, which, as mentioned, I can do without incident.

Here is my hardware profile from Everest:

Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2011-11-08
Time 11:26
--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Motherboard:
CPU Type Intel Pentium III Xeon, 2300 MHz
Motherboard Name Acer Aspire 5734Z
Motherboard Chipset Unknown
System ... Read more

A:XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode

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RELEVANCY SCORE 72.8

Hello All,

As of this morning my PC (running XP Pro SP3) hangs at the Welcome screen. I am able to type in my password (and hear the log on sound) but the welcome screen stays and the OS never loads. It loaded once (on about the tenth attempt) but I believe "explorer.exe" did not; I had blue screen on my start bar, quick launches and system tray, could not use CTRL+ALT+DEL or SUPER+R to run a command, and could not load any shortcuts from my desktop.

I am able to boot into Safe Mode (standard, with Networking and with Command Prompt) without a problem. I have attempted reinstalling my Chipset and VGA drivers to no avail. I have also run Malware and Spyware Doctor scans and show no issues.

My login screen is customized from Tune Up Utilities 2012; however I cannot uninstall the program from safe mode. Additionally, though my boot and welcome screen are custom, they both run when I boot into safe mode, which, as mentioned, I can do without incident.

Here is my hardware profile from Everest:

Code:
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2011-11-08
Time 11:26


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Pr... Read more

A:XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode

Hi

Follow the steps in this article to perform a clean startup:
Perform a clean startup to determine whether background programs are interfering with your game or program
You will have to start in safe mode to run the msconfig utility.

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RELEVANCY SCORE 72.8

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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RELEVANCY SCORE 72

My computer always freezes at the shutdown loading screen (When i restart and shutdown). But when im in safe mode it shuts down normally. It Freezes for about 15 min each time then it goes back to my desktop and says an unexpected shutdown happened. I want to know if anyone knows how to fix this problem. Sorry im new i dont know where to post this topic.


Machine Specs-
OS
Windows 7 Ultimate x64

CPU
Intel Core i5-2500 CPu 3.30GHz

Motherboard
PH61A-P35 (B3)

Memory
8 GB

Graphics Card(s)
NVIDIA GeForce 7950 GT

Sound Card
Dynex

Monitor(s) Displays
AOC 20in

Screen Resolution
1366x768

Hard Drives
500 gb

PSU
650w

A:My Computer Freezes at Shutdown Loading Screen But Not in Safe Mode.

How long does it freeze for?
How long do you wait?
Shutting done can sometimes take a few minutes depending on what programs are running and may not shut down for a longer period if installing updates.

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RELEVANCY SCORE 72

I have no idea what caused this.
All scans show my computer as being clean.
My CPU usage is 100% after opening a web browser and stays that way after its closed.
When I try and boot into safe mode, it freezes before WinXP finishes loading drivers (before the login screen, when the screen its still in text mode)
Every time I turn off my computer the End Program window pops up, and it's rarely ever able to end the program. Usually I have to terminate whatever it was so I can shut the computer down.
Last night when I attempted to shut the computer down, it gave me a blue text mode screen telling me that a serious error had occurred, that the system was corrupted, and that I would have to restart the computer to see if WinXP could recover. It did, and it gave me a link to a microsoft website which told me to backup all my files.

OS: WinXP, Pentium 4 3GHZ
Mem: 1GB Ram
Video: Nvidia GeForce 6800 GS/XT (latest drivers installed)

This morning I've everything SQL related because it wasn't being used any more.
There is a System restore file but it was made before removing the SQL programs.
Will restoring my computer to that point damage my computer or system registry?
 

A:WinXP Blue Screen Of Death, Safe Mode Freezes!

Download Process Explorer:

http://www.snapfiles.com/get/processexplorer.html

Start it up BEFORE you launch the browser. When you start the browser, quickly minimize it and watch the results on the Process Explorer screen.

This should identify the culprit.
 

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RELEVANCY SCORE 72

Hi, A friend of mine has ased me to look at her computer as it reboots and freezes at the black safe mode screen, if she leaves it turned off for about 10mins it will start back up with no problems, it does not sem to be over heating as this can happen withing a minute of booting up.
I have noticed that the dvd from light seems to stay on for quite a while when it boots up but then goes out.

Any ideas thx.
 

A:Computer reboots but freezes at the black safe mode screen

you say it freezes at the safe mode screen, is it automatically going to that screen or are you pressing F8 as it boots to get there?? if it is automatically going to that screen, have you tried selecting "last known good configuration"? or can you not even choose which selection to boot with?
 

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RELEVANCY SCORE 72

Hi Guys,

I upgraded to Windows 7 back in December and things were going smoothly until two days ago when my computer started freezing.Mouse cursor won't move, control+alt+delete would not work as well.I basically had to turn off the power switch.

Tried system restore the next day, things ran smoothly for the next day until problems returned.Now I can run things fine in safe mode but system freezes after about 10 minutes of use in normal mode.

Also, the processor light stays solid blue all the time now (before it blinked occasionally depending on the nature of the task being performed).

Any ideas?
My specifics:
HP Pavillion dv6000 laptop
Windows 7 Home premium
Intel Core 2 duo

Thanks!

A:Windows 7 freezes after ~10 min in normal mode but not in safe mode

What are you doing when it frezzes? Also what anti virus software do you use?

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RELEVANCY SCORE 71.2

Hi there, I am using Windows 8 on Dell Inspiron N5110 15R laptop. I had to upgrade my BIOS so as to install and use the most recent operating system, Windows 8. I was Windows 7 user and had to clean install Windows 8. In Windows 7, I was very much familiar with safe mode, but today, when I booted Windows 8 into safe mode (Using PC Settings, Advanced Startup etc.), and I selected "Safe Mode With Networking" on restart, and then a blue Windows logo appears with waiting dots circling, and after that the screen is just black, and even after waiting for quite some time, it is still there, as it "freezed". If you guys know the solution and can help me solve this issue, I'll be very much grateful. Thank you for your time reading this. I look forward to your opinions and suggestions. Thanks.

A:Dell Inspiron N5110 15R freezes on Safe Mode(Black Screen)

When you say clean install, I hope you deleted all partitions as part of your installation; yes? Anyway, a screenshot of your partition structure might provide additional information that could be useful in evaluating you current situation:

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RELEVANCY SCORE 69.6

Okay i got a virus some how dont know how that really isnt relevant surpisingly.
i noticed it because avg picked it up and i then qaurentined it.
afterwards i used Four diff AV programs just to verify it precense.
All three found it in the exact same place under the same name and all that.
so i rebooted in safe mode, and proceeded to delete it.

I deleted the actual file, which was annoying like usual...
i had to right click on the .dll and go to the properties and remove all the permissions.
Very pety and frustrating... anyways after i deleted them,

I ran the same Four AV programs and they picked up nothing.
then i ran a specific scan with avg, only in the "system volume information folder"
i would have deleted it from there it manually, but it take like an hour,
to go through all the CMD crap, and changing variables, anyways..
it picked it up in there as i hoped it would, i then deleted it from there

afterwards i defragged my whole machine to make sure there wasnt pieces of it anywhere
after the defragging was done, i scanned again w/same 4 AV programs & found nothing
OBVIOUSLY it was gone lol.
i rebooted the system and let it boot up normal this time

when it started up in normal mode after i did all of the above it seemed pretty happy...
keyworrd there "seemed" i waited a lik for the startup programs to load.
gave um a lil extra time just in case i clicked on my computer for the first thing
i was gonna check C:\Windows\sy... Read more

A:freezing at startup after logon in normal mode (not safe mode)

im not going to bump this yet,
but i really need someones help i have to already explain today now why i am a day behind on my paper,
i really dont want to have to explain to my of a professor why i am two or three days behind, for obvious reasons something along those lines lmao

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RELEVANCY SCORE 69.2

The machine is an IBM Netvista running XP Home, about 4 years old. Up until a week ago it was running fine.

Now, it'll only boot OK into Safe Mode. In regular mode it freezes right after the splash screen shows. The scrolling blue blocks in the progress bar just get started then it locks up.

I've virus-checked the drive in another machine and it's clean. I've run the Windows CD in Repair mode with the command 'chkdsk /r' without any change. I've run Spinrite on the drive and the drive is error free. I've run Bootlogging then checked Event Viewer in Safe Mode to see what occurred. All I can tell is that it stops loading from the point when it tries to run ACPI. After that nothing loads.

Advice would be appreciated

A:Safe mode OK but Windows freezes

boot your xp cd run setup windows then repair when ask

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RELEVANCY SCORE 68.8

Hey fellow Windows 7 Users. I was thinking about changing my logon screen and I was wondering if it is safe. I just don't want to be dealing with missing files or errors. Is there a safe way I could change it? Also, is there a way where I can change it to a a picture I want? Thanks in advance and enjoy Windows 7!

A:Change Windows 7 Logon Screen - Is It Safe?

Oh yes, it's perfectly safe.

Read this tutorial for instructions: Log On Screen - Change

Have fun!

~JK

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RELEVANCY SCORE 68.8

First of all hello everyone, I'm new. So anyway, I'm working on a friends computer that was infected with the System Security 2009 virus, and it also has some forms of Vundo, Rustock, Renos, and Virtumonde, according to Windows Defender. It is running Windows XP Professional SP2, I believe; IBM Thinkpad R51e, Pentium M processor. Because of the problems I am NOW having, I'm assuming one of them is a rootkit. So basically when logging on first, the System Security disabled the Task Manager and would not let me run any installers for antivirus. It also closed currently open antivirus software.

The computer would not boot in safe mode; it BSOD'd on mup.sys (which is not the problem... whatever the next process in the list is...) with STOP 0x0000007B (something about an inaccessible boot device.) What I ended up doing is opening task manager as I logged in and killed the malicious process before it had a chance to kill everything else. Then, a bunch of ads popped up and tasks such as o.exe or p.exe or random letters.exe started appearing, all of which I terminated. Then, the computer seemed fine.

I decided to try and kill this thing and immediately ran Ad-Aware, which was already on the system; it found a few tracking cookies... Next, I decided to install a trial of NOD32, which I swear by. It "could not complete the installation". Great. I disabled all startup entries of the bad software in msconfig (is it possible I unchecked something I should... Read more

A:XP BSOD in Safe Mode or After Logon Normal Mode

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RELEVANCY SCORE 68.8

I done a fresh clean install of Win Xp. on restarting the computer, It keeps freezing before it gets to the logon screen.
I changed the Ram but still froze and done the Harddisk diagnostics which showed me harddisk is good. I did 2 separate clean installations using two separate XP disks but still it freezes before it gets to the Windows Logon screen.

I also want to mention this is a Dell Optiplex Gx520.

Any ideas as to what need to be done here?
 

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RELEVANCY SCORE 68.8

Hello,

I am trying to fix my girlfriend's computer, which freezes on the windows log-on screen. (I am accessing these forums from my computer.)

If I input her password in quickly, then it freezes with "Welcome" in the center of the screen and "Windows 7 Home Premium" at the bottom.

If I am slow inputting her password, then it freezes before I get a chance to input the password.

After a few minutes, the computer shuts down. When I boot it up, it says something about the computer overheating.

I have tried a few things like system repair, etc, but not in any sort of rigorous way (and honestly, I don't remember which ones I have tried so I wouldn't mind starting from scratch, step-by-steph.

Any help on getting this computer to work (preferably without wiping out the contents of her hard drive) would be highly welcome.
 

A:Windows 7 freezes on logon screen

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RELEVANCY SCORE 68.4

Hi,
About 2 weeks ago my Win7 taskbar started to freeze randomly and sometimes many times in a row. I can't click on any taskbar icons or start menu, also I can't close the window currently open, but windows itself works.(ex. i have Firefox open and then comes the freeze, but i can still scroll the page up and down and click on the links, but i can't close/minimize etc.) Only way to unfreeze is press Ctrl+Alt+Delete and open Task Manager and then Close it. I have looked for solution in the internet and. I found that causes of this may be wireless mouse(i don't have wireless mouse), file at C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe and for someone deleting it in Safe Mode has solved the problem, but I don't have such file. I discovered that it freezes even in Safe Mode. I already reinstalled windows and still have freezes. I tried to reinstall graphic drivers but this too didn't help.
I have tried and couldn't figure it out myself so I hope that some one else can help me.
Thank you in advance.

A:Windows 7 taskbar freezes(even in Safe Mode)

Hi there,

I have been sitting on this problem for around 2 weeks now. For me it seems like logitech setpoint was causing the problem - i uninstalled it and everything`s back to normal now, FINALLY!

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RELEVANCY SCORE 68.4

Hi,

I hope you can help me as I have a bit of a problem :/

Just out of the blue my laptop won't load up, just after I downloaded AVAST and service pack 1 my laptop has been playing up..

It freezes just at the windows logo and when trying to load safe mode it freezes at the driver atipcie.sys and then goes to a black screen where the cursor is just there and nothing else.

Any help would be greatly appreciated
Josh
 

A:Windows 7 freezes at startup and safe mode

Have you got a Windows 7 installation disc or repair disc.
 

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RELEVANCY SCORE 68.4

After a brownout during which my battery backup failed, my computer lost power. On bringing it back up, I can start my computer in safe mode and safe mode with networking, however attempting to start it up normally will display my normal icons and desktop, and then the taskbar, start menu, and all normal functions of windows such as right-click menus and ctrl+alt+del functions seem to hang. ctrl+alt+del instead eventually shows a message that it failed to display the related security options and suggests a restart using the power button.

I need to find the source of this issue and repair it so that I can run windows normally again. Sadly, I do not possess system recovery points to roll back to, and I don't have a system repair disk of any sort.
TSG Sysyinfo:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X6 1055T Processor, AMD64 Family 16 Model 10 Stepping 0
Processor Count: 6
RAM: 4095 Mb
Graphics Card: ATI Radeon HD 5570, 1024 Mb
Hard Drives: C: Total - 476837 MB, Free - 75657 MB;
Motherboard: MSI, 890GXM-G65 (MS-7642)
Antivirus: avast! Antivirus, Updated and Enabled
 

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RELEVANCY SCORE 68.4

Hi,

I hope you can help me as I have a bit of a problem :/

Just out of the blue my laptop won't load up, just after I downloaded AVAST my laptop has been playing up..

It freezes just at the windows logo and when trying to load safe mode it freezes at the driver atipcie.sys.

Any help would be greatly appreciated :)
Josh

A:Windows 7 freezes at startup and safe mode

finally got past atipcie.sys but now is just the cursor and a black screen. I think this might have something to do with an update i downloaded as well. Might be the service pack but i'm not 100%

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RELEVANCY SCORE 68

Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

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RELEVANCY SCORE 68

Please excuse me if I have posted this in the wrong area, but over the past 48 hours I have had great difficulty in using my laptop, a Dell Inspiron 1545. System type: 32-bit. Processor: not available. Memory (RAM): not available. I checked this yesterday and all information was provided, but not sure why it is not today.

Everytime I switch it the laptop on, I will have about 1 minutes worth of use before it completely freezes. Ctrl + alt + del do not respond which means I just have to keep switching it on and off, on and off. Everything works fine on safe mode and after checking other sites for advice, I have not had any luck.

I have tried 2 restores, which were successful, but not in fixing my problem.

I am currently an English teacher in China so my laptop is crucial for everything I do. I appreciate any feedback and help.

Many thanks,

Nick
 

A:Windows freezes after start-up but works in Safe Mode

Sometimes it's a corrupt driver issue when safe mode is the only option.
 

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RELEVANCY SCORE 68

Alright, so, last night I was in a hurry, and didn't want my laptop to take long to shut down, so I did something stupid that I never do. I shut down by holding the power button. About fifteen minutes later when I came back and turned it on, it let me log in like normal (slightly slower than normal now that I think about it) and all seemed fine. But after about a minute, it just froze. The screen glazed over as a whitish shade and my cursor became the loading circle, nothing worked. I pressed ctrl + alt + delete and it sent me to a black screen with my cursor. I tried again, and again, and again to no avail. It works perfectly in safe mode though, no problems at all. I even tried system restore, and that did not help a thing.

Any assistance would be greatly appreciated!
 

A:Windows freezes after start-up but works in Safe Mode

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RELEVANCY SCORE 68

I attempted to install the new detonators 23.12 for my Geforce II GTS, but the install got messed up b/c it asked for files and I didn't realize at the time to locate the folder I unzipped them to. Anyways I ended up cancelling when it asked for every file and it "installed" them but of course it wasn't right...so I went back and tried to load the old 23.11 that I had installed. After they were loaded I rebooted when it prompted me to do so.

Ever since then my computer won't load windows. It will boot at the BIOS but then it goes to the windows 98 screen and freezes. I can run it in safe mode...and when I do and go to control panel>system>devices>display adaptors the picture next to geforce II gts has a red x over it. What the heck does this mean? The card is inserted correctly. I've tried to load drivers from safe mode but when I tried to load the 23.11 drivers it says the nvidia card doesn't exist on the system. And I've tried to load other drivers in safe mode but havn't had any success.
 

A:Windows freezes during boot up...can only load safe mode.

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RELEVANCY SCORE 68

I was wondering if there was anybody out there who could help me diagnose this problem. I am running Windows Vista Home Edition in 32-bit, and my computer has been freezing up since early yesterday. It runs perfectly fine if I run my computer in Safe Mode (it even runs perfectly fine in Safe Mode with Networking), but if I boot the computer normally, it will eventually freeze up. When you boot it normally, it seems to be working fine for about 2 or 3 minutes, and then whenever I open ANY window or program (internet browsers and Windows Explorer windows included), it will freeze up after about 30-60 seconds. I end up having to manually power off my laptop, and when I boot it up again a Disk Check utility comes up. I have run this utility twice and the first time it found corrupt music files, and the second time it found some corrupt .dat and .ini files. I don't remember what indexes those were from, or even the names of the files. I have run Avast Antivirus in a Boot Time Scan and it did not find any viruses.

If there are any steps I need to take or any programs I need to run, I'm more than happy to try them out. Thanks!

- JP

A:Windows Vista Freezes Up When Not Booted in Safe Mode

hellothis article explains how to find out what is loading and causing your problem.(hopefully) http://support.microsoft.com/kb/331796good luck

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RELEVANCY SCORE 68

I have a Dell Inspiron laptop, about 7 years old, that began freezing up on me yesterday afternoon. I had not installed any new programs or the like when the issue began. I was on firefox, it was working fine one moment, then the next, it froze up.While I was still able to move the mouse cursor around, it was unresponsive to clicking, ctrl-alt-del, etc.I tried re-booting several times, and each time, it would boot up very slowly and work for only a few minutes before freezing again. Given that we had recently had issues with spyware/malware, I tried booting in safe mode and running anti-virus programs (AVG, Super Anti-Spyware and Malware Bytes). AVG found 3 viruses/issues which it removed, but other than that, the scans came up clean. Separately, I had also noticed a DLL error message at boot-up ("C:\Windows\System32\spool\DRIVERS\W32X86\3\DLCCtime.dll Missing entry: Run DLL entry) - which I am to understand is related to a no-longer-installed Dell printer. So I ran CCleaner to clean the regsitry and removed the Dell printer and drivers through the control panel. Obviously, this did not fix the freezing issue. Subsequently, I tried a system restore back to 9/24, when the laptop was working fine, which also did not work. At this point, I am out of answers and appreciate any help offered. Thanks!

A:Laptop running Windows XP freezes up when not in safe mode

Try a restore, back a couple of days back.

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RELEVANCY SCORE 68

Dell Dimension 2400
Intel Pentium 4 Processor 2.20GHZ
Windows XP Professional

I apologize in advance about the length of this post but I am at my wits end and just want to be thorough. Also, please forgive me if the answer is somewhere here on the website, I have been dealing with this computer for nearly a month and am a little worn out on searching for answers.

The computer is my sister's. She inherited it from her boyfriend's father with no operating system cd except for a Windows XP Professional Upgrade cd(Includes Service pack 1, Version 2002).

The problems began when we attempted to hook it up to the internet. I found the Ethernet Controller on Dell Support and promptly solved that problem.

Then it began missing dll files and her icons were showing up unrecognized and it kept asking if she wanted to search the internet for programs to run applications she had previously ran on a daily basis with no problem. I downloaded a regedit hotifx and fixed that...I have both fixes on my memory stick USB if they are needed.

Then, her cat was running around and jumped down on the power strip, that everything was plugged into, and turned everything off. When she turned it back on nothing happened. I thought nothing of it at first and figured she had forgot to turn on the monitor or something trivial..that was not the case. Upon power up all the bells and whistles would fire up and the Dell loading screen would load and then....BLACK!!! I went home to my... Read more

A:Windows XP freezes at Mup.sys in safe mode...no administrator passowrd

Hello and to the BC forums.Try using a LIVE CD to perform an off-line system restore of the registry hives.Using a working computer:There are many options to use for a LIVE CD: Try Puppy Linux (download file size 128 MB)When you have downloaded the ISO image, burn it to a CD using ImgBurn (choose "Write image file to disc"). The CD will be bootable.Now to work on your problematic computer:Boot from the Puppy Linux CD. You will be able to navigate to all the files on your HDD.Off-line system restore using a LIVE CD Navigate to C:\System Volume Information\Inside that folder you will see a folder with a name beginning with "restore" followed by a long alpa-numeric code in brackets. Inside the "restore<bracketed long alpa-numeric code>" folder you will see a number of folders named "RP<3 digit number>". Choose the highest number: That is your most recent System Restore point.Open the "RP<highest number>" folder and inside that you will see another folder called "snapshot". Finally, open the "snapshot" folder and you will be at this address ...C:\System Volume Information\restore<bracketed long alpha-numeric code>\RP<highest number>\snapshotLocate the 5 files that you need to copy from within the snapshot folder:_REGISTRY_MACHINE_SYSTEM_REGISTRY_MACHINE_SOFTWARE_REGISTRY_MACHINE_SECURITY_REGISTRY_MACHINE_SAM_REGISTRY_USER_.DEFAULTCopy these 5 files f... Read more

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RELEVANCY SCORE 68

So today I tried loading up my computer and for whatever reason, after loading up the desktop, weird things start to happen. For one, anything I try to click gives me nothing. I can't load up any programs, I can't click the start button, nothing. Second, my network icon in the bottom right (in between volume and PC issues) keeps giving me the repeating circle, saying something's loading. After a while, my screen will go black and will reappear with my task bar a different color. I can't do a ctrl-alt-delete either.

In safe mode, everything works fine. I have no idea what the problem is but here are some things I've tried already.

1. Malwarebytes says nothing's wrong.
2. I rebooted using default options from the BIOS and that did nothing.

I have no idea what this problem is or what I should do and it's starting to get really annoying.

Edit: I also just tried to do a clean boot and that fixed nothing either.

Edit 2: Also did a Diagnostic Startup and the problem was still there

A:Windows freezes on desktop, only works in Safe Mode

Welcome to the forums!

Have you tried a system restore to a point before this started? Have you thought about a repair install or maybe even a complete reinstallation? We have many excellent tutorials here at the forums, here's a couple on how to do that if you're so inclined :

Repair Install

Clean Install Windows 7

Clean Reinstall - Factory OEM Windows 7

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RELEVANCY SCORE 68

After removing a number of infections using malwarebytes, spywarebot and main system PCTools my XP window with icons freezes either immediately or eventually. Tried going to setup on initial boot and putting the system back into default mode ameliorates the problem but eventually in comes back within a half hour or so.

A:Windows XP works in safe mode freezes in normal

If the computer is running without freezing in "Safe Mode" but freezing in normal windows, you could try to perform a "Clean Boot." If no freezing, then methodically start adding programs until the symtpoms reappear.How to configure Windows XP to start in a "clean boot" state : http://support.microsoft.com/kb/310353

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