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Windows Event Viewer Scam - Dell phone number, knew my service tag

Q: Windows Event Viewer Scam - Dell phone number, knew my service tag

TL;DR: I got a scam call from Dell's "concierge" number (1-877-790-3355). The caller had several pieces of personal information, including my name and service tag, and details of my recent system servicing. He said Dell had been notified that my computer was downloading malware, and got me to open the Windows Event Viewer, showing me the errors in my administrative events folder. He told me to delete these, which was when my suspicion finally got the better of me and I hung up. He called back, first on the same number, then on another one that appeared on caller ID as "Global Pacemind" (Everett, WA, USA - 1-425-609-3257). I told him that I didn't have time right now (I wasn't yet 100% sure this was a scam, but didn't like where it was going), and he said that he'd call back.

Detailed version:
After my laptop was returned from repair at Dell's depot (system board replacement), I received a call from Dell's "concierge" phone number, 1-877-790-3355. The caller knew my name, and said he was calling about my computer. He quoted my service number and the date I had called Dell's technical support line.
He said that the company had received a notification from my computer that I'd used their code to activate Windows 10 (which I had - my operating system was reset to the factory-default Windows 8 during the system board replacement, and I was beginning the process of restoring my system). Because he had access to so many details that only a company employee should have had, I talked to him, but the call didn't follow quite the same pattern as a normal tech support call, and I quickly became suspicious.
He told me that they'd received warning that the system was downloading "all kinds of malicious files from the internet". The phrasing seemed unprofessional, and the unsolicited warning seemed both dramatic and unlikely. He asked me to open the "Run" window and told me to type in "eventvwr", reading the letters (painfully slowly) in a phonetic alphabet. Because I've used Event Viewer before, I knew where this was going, and my neck hairs were rising. I started googling his number, which checked out, and "Dell call event viewer", which immediately came back with "SCAM".
Once in Event Viewer, he asked me to open "Custom Views" and then "Administrative Events", where there were a number of errors logged (to my knowledge, there are always errors logged here, most of which look scary but are basically inconsequential). He indicated that these errors were all viruses, and asked me to read off the number of events. He told me to start deleting these event errors. Since I knew it doesn't work that way, this was the final warning sign for me, and I hung up.
He called back within 5 seconds, still using the Dell concierge number. I ignored him. Then I got another call from what caller ID indicated was "Global Pacemind" (Everett, WA, USA - 1-425-609-3257). Figuring that maybe it was someone ACTUALLY from Dell calling, I answered. It was the same caller, saying "sorry that we got cut off there". I told him that I was "too busy to do this now"... I wanted to buy some time to look around and see if anyone else had experienced this scam. He said he'd call me back in a few days, and hung up.
His knowledge of a number of unique details was what kept me talking to him. It suggests to me that Dell's customer information database has been hacked, shared, or otherwise compromised. Either that or this was some kind of inside job.
Has anyone else had a call from these folks before?

RELEVANCY SCORE 200
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A: Windows Event Viewer Scam - Dell phone number, knew my service tag

Hi keegansmith,Thanks for posting.Thank you for bringing this to our attention. Protection of your data is a top priority for Dell. Unfortunately, technology phone scams have become prevalent across our industry. We’d love for you to take a moment to help us stop cybercriminals by reporting details about your interaction. Would you please complete this form www.dell.com/reportphonescams? This will allow us to investigate further.

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RELEVANCY SCORE 101.2

Sorry if I'm in the wrong place, but the Dell community site has shut down it's thread on this and I know there are a lot of knowledgeable people here. (I can't seem to log in there anyway, even though I have a valid Dell customer account. (Their "community" is a separate login from their "customer" account.)). This is not about Win 7 per se, although I am running Windows 7 x64.

Last night, I got a call from a guy who represented himself as being from Dell, and said my computer had been taken over by a bot and was causing havoc on the Internet. He sounded just like Dell support sounds when you call them. He knew my name. He knew my Dell model. He had me look at the event viewer, and pointed out the errors that are in there as indicative of the problem. He then wanted remote access to my computer, at which point I terminated the call. Today, Dell support confirms that they did not make this call. I have done some reading, and I understand that scaring folks with event viewer errors is a common scam. But here's the catchy part: this guy knew the ID tag string on my Dell computer. That's a unique ID that Dell assigns to each computer they sell. I have found one other thread where somebody reported the same thing, but it was in the Dell community, and Dell closed the thread.

Here's my question: how could this guy have known that tag string? Dell support today, when I called, said hackers have a way of getting to that. Could that be true? Personal... Read more

A:Dell & Event Viewer Scam

Dell had a 3rd party computer support company in India (not very long as they dumped them in a couple of months) that was using that to scam people. When Dell found out they were dumped.

I had a call about my PC from "Tech Support". My PC is not a brand name PC, it was built by me. I hung up on the caller and nothing was compromised.

My neighbor had a call and fell victim to one of these scams. The neighbor had an older (Windows XP) HP desktop computer.

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RELEVANCY SCORE 80

Hi all,

i tried loading the eventvwr.msc file from system32 folder directly as well as from the administrator tools, but i get:

"event log service is unavailable. verify that the service is running."

so i try to start the event log service, from the services.msc program;
whenever i try to start windows event log from services i get the message:

"Windows could not start the windows event log service on local computer.
Error 3: The system cannot find the path specified."

how can i specify the path?
or
how can i resolve the problem?

any help would be appreciated please---thanks

A:HELP need to solve this problem asap - Unable to start event viewer/event log service

Fire up regedit and find this key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog

With "Eventlog" highlighted on the left pane, you should be able to see a value called "ImagePath" on the right. ImagePath should be equal to this:

%SystemRoot%\System32\svchost.exe -k LocalServiceNetworkRestricted

If you can't see "ImagePath" in that location, or if it's not set to the text above, that's almost certainly your problem. If you're in the habit of using "registry cleaners", that might be the cause.

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RELEVANCY SCORE 79.6

Hi all,

i tried loading the eventvwr.msc file from system32 folder directly as well as from the administrator tools, but i get:

"event log service is unavailable. verify that the service is running."

so i try to start the event log service, from the services.msc program;
whenever i try to start windows event log from services i get the message:

"Windows could not start the windows event log service on local computer.
Error 3: The system cannot find the path specified."

how can i specify the path?
or
how can i resolve the problem?

any help would be appreciated please---thanks

A:Unable to start event viewer/event log service on vista

By the way the OS is a Vista Home Prem without SP1. and i have searched this problem extensively, finding no solutions.

If anyone has any advice it would be greatly appreciated.

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RELEVANCY SCORE 79.2

I received a call today from "Samuel Matthews" that claimed to be from Dell Tech Support. As soon as he told me he was from dell and that I was being hacked, I knew it was a scam and I started to record the call! He claimed that they were receiving a "signal" from my Dell computer that showed that it was being hacked! He then asked me if I had a computer with the service tag (He provided me my correct service tag) that I am not going to disclose. I told him that I was an IT Professional and that I knew that NO ONE had gotten into my computer.
I know that some how and some way they must have hacked into Dell's System and retrieved my information! I had filled out the form attached to one of the messages in this forum that Dell ask us to fill out. It is the the right of Dell's customers to know the truth about these scammers getting my information and what they plan on doing to protect us and to assure us that it will not happen again! I am also contacting my *** about this situation! Right now I am extremely upset about this situation!

A:Received call from "Dell Tech Support" which I knew was a scam!

Hi Patrickg355,
Thank you for bringing this to our attention. Protection of your data is a top priority for Dell. Unfortunately, technology phone scams have become prevalent across our industry. We would love for you to take a moment to help us stop cybercriminals by reporting the details about your interaction. Please complete this form. This will allow us to investigate further. Also, please read this Wiki which has more helpful data. Note, Dell would not call you unsolicited. The only time we would contact you would be through the DellConnect software or the Dell Support Center software. But only after you agreed to this within the software.
Thank you,
Amy

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RELEVANCY SCORE 78

Have found the following error in the Event Viewer relating to VSS, ID 8194 when made back up the system Windows 8.1 partition to an image file with OneKey recovery Lenovo program :
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID:{7382df8f-c426-4940-a8bf-24d4ee707cf3}
I would appreciate some advices how to fix it.
Thanks and best regards,
Ewa

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I did a port request with At&t to port my local phone number and it is confirmed
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Thank you,
 

A:Port my landline phone number to what service?

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RELEVANCY SCORE 72.4

We've had multiple computers on our network all having the reported error in event viewer -

EventID: 7023



The SanctuaryExec service terminated with the following error: 
The requested operation is successful. Changes will not be effective until the system is rebooted. 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



This fault stopped our users from printing. When attempting to print a printer test page the error access denied appeared.



I couldn't find any articles online, does anyone have any ideas?

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RELEVANCY SCORE 72.4

Hello, I have an error in event viewer






Quote:
The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error:
The request is not supported.

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).


I have googled and I think it might be a malware.
Recently I have viewed a website that is now presented with a warning so Im quite worried. Also, yesterday, my computer's microsoft security essentials was disabled, and I have no idea why.
Full Scan did not reveal anything, so Im using Microsoft safety scanner Microsoft Safety Scanner - Free online tool for PC health and safety
What is this error?

Thanks in advance

A:Event Viewer Error WerSvc service

Scan for viruses with a full scan using the free version (do not start the trial) of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and see the Good and Free system security combination. for better security steps and scanning tools. Make sure you update your security software before running the scan. Post back the results.

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RELEVANCY SCORE 72.4

Greetings,

I am just trying to hammer out the issues I find in event viewer. Here is one of them:

Event ID: 3095
This computer is configured as a member of a workgroup, not as a member of a domain. The Netlogon service does not need to run in this configuration.

I am, indeed, a part of a workgroup and NOT a domain. What could the Netlogon service do for me as apart of a workgroup as opposed to a domain?
This took place while I was sitting in front of the computer but I have no idea what would cause this error. Any ideas?

A:Event Viewer - Netlogon service error

It may be configured to start automatically in Services, and can't start and complains. If it is not running and you have no problems, then just keep it from trying to start in the first place.

Go to Start, Run, services.msc and scroll down to the Net Logon service, right click, Properties, set Startup type to manual or disabled, OK.

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RELEVANCY SCORE 72.4

We've had multiple computers on our network all having the reported error in event viewer -
EventID: 7023

The SanctuaryExec service terminated with the following error: 
The requested operation is successful. Changes will not be effective until the system is rebooted. 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This fault stopped our users from printing. When attempting to print a printer test page the error access denied appeared.

I couldn't find any articles online, does anyone have any ideas?

Read other answers
RELEVANCY SCORE 72.4

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RELEVANCY SCORE 72.4

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RELEVANCY SCORE 71.6

Hi all, new to the forum.

I have noticed in my event viewer that I'm getting the following error message associated with iPod Service:

Event Type: Information
Event Source: iPod Service
Event Category: None
Event ID: 0
Date: 5/19/2007
Time: 5:17:58 PM
User: N/A
Computer: DESKTOP
Description:
The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.
Have not been able to find any information on this. Any help would be appreciated.
 

A:Event Viewer error involving iPod service

Since the event type is "Information" it's really nothing to worry about, unless your iPod doesn't work when you try to sync it.
 

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RELEVANCY SCORE 71.6

Hi guys everytime i turn on my pc and look at my Event Viewer log i see Service Control Manager Error does anyone know how to fix this problem? Here are the details :

System

- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager


- EventID 7000
[ Qualifiers] 49152



Version 0


Level 2


Task 0


Opcode 0


Keywords 0x8080000000000000

- TimeCreated
[ SystemTime] 2013-04-18T05:09:19.150702800Z



EventRecordID 89340


Correlation

- Execution
[ ProcessID] 628
[ ThreadID] 840



Channel System


Computer Amir-PC


Security
- EventData

param1 Diagnostic Service Host

param2 %%1069
im using OS Windows 7 Home Premium x64 SP1
CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Motherboard ASUSTeK Computer INC. P8Z68-V GEN3
Memory G.SKILL Sniper Series 8GB DDR3 1866 (PC3 14900)
Graphics Card ASUS GTX660 TI-DC2O-2GD5
Sound Card HT | OMEGA Claro Halo
Monitor(s) Displays ASUS VE247H Black 23.6" 2ms
Screen Resolution 1920 x 1080
its just every time i open my event viewer log i see this error on it can someone explain to me how to fix it thanks

A:Service Control Manager Event Viewer System

Hi can you try the sfc /scannow command and see if it finds anything? SFC /SCANNOW Command - System File Checker

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RELEVANCY SCORE 71.6

hi all,

i always check my boot time from event manager following this pattern:

Event viewer -> Applications and Services log -> Microsoft -> Windows -> Diagnostic Performance -> Operational

off late, i have noticed under Microsoft i get another entry along with Windows. it is IEResp. this was not present earlier.

further under Diagnostic Performance, there was only operational but now there are two more entries i.e Diagnostic and Diagnostic -loopback.

i have observed that my booting time has also gone up.

are these entries valid? why have they turned up? is it ok to keep them or is there any thing i need to do since these entries have turned up.

kindly drop ur views.
thanks,

A:Event Viewer: New Entries Under App. & Service Logs -> Microsoft

pls drop in your views

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RELEVANCY SCORE 71.2

Hello,

 

I have several Win 7 machines that all have this same issue.


 

When you try to view the Event Log I get an error saying the service is not running.

 

The service is set to Automatic. When you try to start it you get the error below.

 

Windows could not start the Windows Event Log service on Local Computer.

Error 0x80007000e: Not enough storage is available to complete this operation.

 

I have tried everything I can to fix this and am now out of ideas. Not all Win 7 machines have this issue, but most in our network do.

 

Any thoughts.

A:Event Viewer will not start - Service not running - Not enough storage space

Hi,
 
According to the error message, there’s no enough storage on your drive.

 
How much feel space in your C drive? The default event log should be located in C:\Windows\System32\winevt\logs
 
Please replace these logs to other drive and restart the service to see if the same issue occurs.
 
Since the issue occur with many machines, the problem may related with the installation image. Did the image make by yourself? How did you deploy these Windows 7
PC? And did the issue appear in a new installed Windows 7 PC?
 
Furthermore, does your workaround is a domain? Please check if any GPOs were set to those PC.
 
Hope that helps.

 
 
Regards,
Leo  
Huang
 
 Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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RELEVANCY SCORE 70.4

It started less then a month ago and I can't figure out what is causing the issue. I've looked over Event Viewer, but can't seem to get answers on specifics over the net. I then read about the crash and debug section here and figured I might be able to get a little, or more, understanding about the issue. All help is greatly appreciated!






Quote:
Event Viewer Issues;

12:02:05 The PnkBstrB service entered the stopped state.
EventSourceName="Service Control Manager"
EventID Qualifiers="16384">7036</EventID
Keywords>0x8080000000000000</Keywords
EventRecordID>261885</EventRecordID
Execution ProcessID="476" ThreadID="168"/
Binary>50006E006B00420073007400720042002F0031000000</Binary
12:02:10 The Application Experience service entered the running state.
12:02:15 The DNS Client service entered the running state.

A:Game crashing. Event Viewer says 'Service Control Manager'=ID7036

No DMP's included.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:





Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:





Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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RELEVANCY SCORE 70.4

i keep receiving these errors in EV under application lots of them actually no idea what it is.  i only use Novabackup pro for backups. i am not using Windows 7 for backups. 

here are some examples:
2016-11-20 08:10:45,603] ERROR System.TimeoutException: The open operation did not complete within the allotted timeout of 00:00:00. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: Open timed
out after 00:00:00 while establishing a transport session to net.tcp://www.mydomain.com:4502/AgentService. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: Connecting to via net.tcp://www.mydomain.com:4502/AgentService
timed out after 00:00:00. Connection attempts were made to 0 of 1 available addresses (). Check the RemoteAddress of your channel and verify that the DNS records for this endpoint correspond to valid IP Addresses. The time allotted to this operation may have
been a portion of a longer timeout.
   at System.ServiceModel.Channels.SocketConnectionInitiator.CreateTimeoutException(Uri uri, TimeSpan timeout, IPAddress[] addresses, Int32 invalidAddressCount, SocketException innerException)
   at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
   at System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
   at System.... Read more

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RELEVANCY SCORE 70

 
 
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RELEVANCY SCORE 70

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RELEVANCY SCORE 70

1. Every time I boot up the computer, the following error is generated in Event Viewer:
Source: DistributedCom, Event ID: 10010 

The server {F9717507-6651-4EDB-BFF7-AE615179BCCF} did not register with DCOM within the required timeout.

This key pertains to appID WinInetBrokerServer (CLSID WinInetBroker). I tried adding permissions to the key(s) but that didn't solve the problem. In the permissions for the key, the first user name listed is named Account Unknown (S-1-15-2-1).
I think maybe that may have something to do with it. I deleted the 6 registry keys associated with this key and everything worked but I was locked out of Windows XP Mode (Windows Virtual PC). I was wondering if anyone had any suggestions to fix this error?


2. ALSO, exactly once a day I receive the following warning in Event Viewer:
Source: DNS Client Events, Event ID: 1014 

Name resolution for the name imrk.net timed out after none of the configured DNS servers responded.


It would seem that there is an application on my computer that is trying to connect to this site for whatever reason. I have read about ties between this domain and hacking. Someone suggested to enable boot logging in Process Monitor to try to pinpoint the
app but there's so much going on in Process Monitor I'm not really sure where to look. All of the apps that run on a daily basis (including the ones that are set to run at startup) seem relatively safe to me. I've run the gamut of a... Read more

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RELEVANCY SCORE 70

Dell Technical Support Phone number  1800-970-0394 Toll Free USA Canada

A:Dell Technical Support Phone number

This is not a Dell technical support phone number.

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RELEVANCY SCORE 70

 We gives a Dell innovation best arrangement and well administrations. For get a Dell Customer benefits so Visit our site HTTP://dell-printer.com/ for dell portable PC, scratch pad, Tablet, Desktop, screen and so on. We have best and trust-capable arrangement about dell Technical Support Service, Dell Printer specialized Support. our Dell Printer Support Phone Number 1-888-993-6399 at USA Toll free. We do take care of the all issue identified with Dell Printer.

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RELEVANCY SCORE 70

 Hii I'm gonna happy to share my dell experience and as well a service in this forum. This is nice moment for me. Please read my post and thread and reply us. We gives a Dell innovation best arrangement and well administrations. For get a Dell Customer benefits so Visit our site HTTP://dell-printer.com/ for dell portable PC, scratch pad, Tablet, Desktop, screen and so on. We have best and trust-capable arrangement about dell Technical Support Service, Dell Printer specialized Support. our Dell Printer Support Phone Number 1-888-993-6399 at USA Toll free. We do take care of the all issue identified with Dell Printer.

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RELEVANCY SCORE 69.6

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RELEVANCY SCORE 69.6

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RELEVANCY SCORE 69.6

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RELEVANCY SCORE 69.6

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RELEVANCY SCORE 69.6

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RELEVANCY SCORE 69.2

Hi,
keep getting the errors above every startup regarding;
11 - "Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications."
7000 - "The Crypkey License service failed to start due to the following error:
The system cannot find the file specified."
7026 - "The following boot-start or system-start driver(s) failed to load:
NetworkX"
1530 - "Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-1925592742-456944920-4000667399-1009_Classes:
Process 720 (\Device\HarddiskVolume5\Program Files\Microsoft Security Client\MsMpEng.exe) has opened key \REGISTRY\USER\S-1-5-21-1925592742-456944920-4000667399-1009_CLASSES"
3036 - "The content source <csc://{S-1-5-21-1925592742-456944920-4000667399-1005}/> cannot be accessed.
Context: Application, SystemIndex Catalog
Details:
(HRESULT : 0x80004005) (0x80004005)"
I have 3 admin user profiles.
Each time I login, the loading happens and then I notice my side mouse button of Microsoft Comfort Optical 3000 doesnt operate as customised in Intellipoint 7.00. It takes a long time before it does respond.
If I try to launch event viewer or mouse customisation softwares, they freeze temporarily and ... Read more

A:Windows 7: Event errors (11, 7000, 7026), intellipoint and event viewer freeze.

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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RELEVANCY SCORE 67.6

ugh.. i am so dumb.. yesterday i got a call from some one saying they are from some windows call center and telling me that my computer has been sending signals of corruption or something, now he told me (indian accent) some instructions which brought me to some folders and said they are corrupted (i later found out they were error files when my computer could not connect to the internet) then he got me to download ammy admin.. then proceeded to tell me more stuff, later i realized i would have to pay for this and said i dont need it, then he got pushy and called his supervisor who said if i dont buy it he would cancel my windows 7 or something because they got my computer ID?? or something? then he hanged up..
Uhh can anyone help? how to remove anything they put with ammy admin?? and what can he do with my computer ID? cancel my windows 7? argh im so confused..
 

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RELEVANCY SCORE 66.8

My husband received a phone call last night and it was a guy saying he was from Windows and we had a bunch of viruses on our computer. My husband fell for it, downloading the program, giving them access and started downloading the security program he bought from them. As soon as I noticed what was going on, I stopped the download. They tried to move the curser to something else, not sure what (its so weird to see the cursor move and know you're not doing it), so I disconnected the internet and turned the darn machine off. Now I'm scared to connect it to the net and fix it, thinking they will try and do more stuff. We don't have another computer, but I managed to download HighjackThis on my phone and put it on the computer. I will post this for you to look at. Please help us get these guys off of our computer we're desperate!! Logfile of Trend Micro HijackThis

v2.0.4
Scan saved at 10:39:54 AM, on

14/09/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00

(8.00.7600.16839)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\EgisTec

MyWinLocker\x86\mwlDaemon.exe
C:\Program Files (x86)\Common Files

\InstallShield\UpdateService

\ISUSPM.exe
C:\Program Files (x86)\Intel\Intel(R)

Rapid Storage Technology

\IAStorIcon.exe
C:\Program Files (x86)\EgisTec IPS

\EgisUpdate.exe
C:\Program Files (x86)\EgisTec IPS

\PmmUpdate.exe
C:\Program Files (x86)\Acer Arcade

Deluxe\Arcade Movie

\ArcadeMovieService.exe
C:\Program Files (x8... Read more

A:windows phone scam victim, help!!

Still waiting for an answer, if anyone can help please do so!
 

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RELEVANCY SCORE 66.4

Hey all,

After updating my 7559, I've started to get more errors. I had, previously, been getting these DPTF errors which required a restart, but the ESENT error is new. When it pops up the system become really unresponsive, tabs won't load, applications can't open, etc. The errors are as follows: 
ESENT Event ID:  508 
taskhostw (1324) WebCacheLocal: A request to write to the file "C:\Users\Joe Orbit\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.jfm" at offset 8192 (0x0000000000002000) for 8192 (0x00002000) bytes succeeded, but took an abnormally long time (27 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
DPTF Event ID: 256
Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.2.10900.330) TYPE: ERROR MODULE: DPTF TIME 4308506 ms
DPTF Build Version: 8.2.10900.330DPTF Build Date: May 16 2016 11:32:37Source File: ..\..\..\Sources\Manager\WIPolicyActiveRelationshipTableChanged.cpp @ line 52Executing Function: WIPolicyActiveRelationshipTableChanged::executeMessage: Unhandled exception caught during execution of work itemFramework Event: PolicyActiveRelationshipTableChanged [44]Policy: Active Policy [0]Exception Function: Policy::executePolicyActiveRelationshipTableChangedException Text:
DPTF Build Version: 8.2.10900.330DPTF Build Date: May 16 2016 11:32:37Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ lin... Read more

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RELEVANCY SCORE 66.4

Dell ARC calls me and leaves voicemails - indicating NO SR or DPS number - from (832) 839-7854 and leave this as the callback number : (866) 653-1627

I do not know which DPS for which they are calling me

When you call the number it sounds like it goes to someone's personal voicemail

Can you confirm that phone number is correct for Dell ARC callback?  The same woman has left the voicemail for me each time

This has been left on multiple occasions/dispatches.  I never receive replies from that voicemail.

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RELEVANCY SCORE 65.6

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RELEVANCY SCORE 64.8

I bought an XPS 15 laptop at MicroCenter, put it into my trunk, and 10 minutes later someone broke into my car and stole it. All I have is the serial number (and police report) since I never opened it or looked at the box to get the service code. Is Dell able to provide me that information if I give them the serial number? Since I never turned on the computer to activate it, I was hoping Dell would let me know when and where the computer is activated from (or prevent that from happening) when whoever stole it turns it on, but from what read on the forums, I need the service tag, not serial number for Dell to track this. I'm hoping Dell keeps track of which serial number goes with which service tag?

A:Can Dell find Service Tag by using Serial Number?

The service tag IS the serial number.  It should be on your invoice from Micro Center.   Unless you register the system with Dell, they will not have a record of it.

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RELEVANCY SCORE 64.8

since about 3 months ago, my computer has been experiencing multiple BSOD's per day. upon looking in the event viewer, ever single time and event with something to do with a "VSS service" is the last thing before the crash. i find this strange, as looking into this, vss is a backup program for xp and server 2000. i have no idea why this is on my system, what it does, or why i need it. after trying to use some debugging tools, it seems that i cannot access the .dmp files on my own computer, logged in as an administrator, with full privileges, with all file security options in my anti-virus off. my system is a x32 vista business. the crahses occur almost at random, doing anything from playing a game, using Firefox, typing a notepad file, or just leaving the thing on and not doing anything for more than 10 minutes. the system will still crash at the log in screen, leaving me to believe that this is not an overheating issue. i have tried to disable all programs with mscofig, but i still get a crash. i have even had crashes in sleep mode, as well as in the process of a normal shutdown. i have no new updates in windows update, and have installed all of the new drivers for every device i can find them for. any and all help would greatly be appreciated.
 

A:frequent BSODs with event viewer pointing towards "VSS service"

Hi this is about vss and what you can do with it http://www.mydigitallife.info/2007/...tem-restore-disk-space-limit-in-explorer-gui/
 

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RELEVANCY SCORE 63.6

Hi

My laptop dell 3521 is stolen by thief.
Through the Service tag number is there any way to trace out the laptop?
please tell me ASAP.  Please help me 
Thanks in Advance.

A:I Lose my dell 3521 is the anyway to traceout the laptop through service number

www.dell.com/.../how-to-report-a-dell-system-lost-or-stolen

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RELEVANCY SCORE 63.2

My husband fell for the phone call that our windows certificates were expired. He followed the prompts of the caller which gave the caller control of the computer. He got all the way to the costs before my husband realized something was amiss. Needless to say when I got home there were open files on my computer to prove the callers point. I used AVG to search for malware. it found 3 items and destroyed them. I used the window defender and it found nothing. I then found 3 files in my download folder and attempted to delete them one would not delete the Ammyy-(1) (I may not have that correct). So I scanned it 3 time with AVG and it was not infected. I asked a friend how to remove the file and they suggested I do it in safe mode. I went to safe mode and have been stuck in this Start-up repair. Start up repair cannot determine the cause of the problem. I am running windows 7 (professional ?). I don't have any disks, but I can attempt to get them from work if necessary. Any help you can lend I appreciate. I really don't want to lose my photos.

A:Fell for the phone scam Ammyy computer stuck in Windows error recovery

Hi jamiespull
 
My name is polskamachina and I will be assisting you with your malware problem. It sounds like you are unable to boot into normal mode, is that correct? Or do you get stuck in Start-up repair only when you boot into that mode?
 
polskamachina

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RELEVANCY SCORE 62.4

Thanks for any help.

Event Type: Warning
Event Source: WinMgmt
Event Category: None
Event ID: 5603
Date: 28/11/2006
Time: 17:57:33
User: USER-2F62D3344E\user
Computer: USER-2F62D3344E
Description:
A provider, OffProv11, has been registered in the WMI namespace, Root\MSAPPS11, but did not specify the HostingModel property. This provider will be run using the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests. Ensure that provider has been reviewed for security behavior and update the HostingModel property of the provider registration to an account with the least privileges possible for the required functionality.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

A:What's this event in event viewer? (event source WinMgmt)

http://support.microsoft.com/default...b;en-us;891642
this might help

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RELEVANCY SCORE 62.4

Windows Tech Support Phone Number 1-800-723-4210 USA and Canada
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