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Lenovo Ideapad 710S. Lenovo refuse to fix white spot despite laptop being under warranty

Q: Lenovo Ideapad 710S. Lenovo refuse to fix white spot despite laptop being under warranty

I am totally disappointed in Lenovo's customer support. My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty). I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date. I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay!

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Ideapad 710S. Lenovo refuse to fix white spot despite laptop being under warranty

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RELEVANCY SCORE 108.8

Hello, I have recently joined the Lenovo family with the purchase of the Lenovo Ideapad 710s.  Unfortunately, I have recently noticed bright spot on the screen and I read that it is similar to the dead pixel.  I brought it to the customer service and they told me that they do not cover defective pixels under the warranty. However, I recently found a Lenovo web page that claims it's coverage under warranty. https://support.lenovo.com/id/en/documents/ht004254 Does anyone know if it is actually covered or not?  Because I don't want to waste another trip to the service centre as it is so far away from my apartment.   

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RELEVANCY SCORE 105.6

Okay so I've had this computer less than 3 months and it's given me nothing but problems. Now it refuses to even turn on. The power LED turns on but the screen remains blank. This is an non removal battery type before anyone says remove the battery and use the adapter. I've drained the battery which has worked before but this time when I try to charge it the orange battery LED blinks three times. And still nothing on the screen. Any Lenovo stores are quite far away. Anyone knows what's going on? 

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RELEVANCY SCORE 105.6

Other than online retailers, where can I buy the Lenovo 710s in person in the US? I want to take a look at the laptop and see feel it before I buy it. I live in small town so there's that.

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RELEVANCY SCORE 105.2

hello. My name is Raghavendra mishra.my mobile number is +918860610601.I Purchased a laptop on 9 th of feb 2017.when i open this laptop when i reach home then i found a red pixel on the screen.then i call to support team of lenovo for DOA. After hearing me they tell to send the picture of screen to sosupport after one day they say that we cant see any pixels so i visit customer service centre at noida after diagnosing my system they send all report that they found spot on screen to lan care.after one day i received call from support team and they say your DOA request and part replacement team has been denied they say that this is a general issue.and we cant do any thing.i m very disappointed after buying this laptop because i don't expect this type of service from lenovo.I attach the pics of screen where a red spot on left upper side of screen is found. thanks&rgards Raghavendra Mishra

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RELEVANCY SCORE 104.4
RELEVANCY SCORE 104.4

My ideapad ran out of charge, when I went to charge it the charging light came on . However when pressing the power button neither the keyboard or screen light up . When the charging the light changed to white which means it had charged up to 20% . Very confused on what to do 

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RELEVANCY SCORE 104.4

Hi  I am thinking of purchasing a 13" Lenovo ideapad 710s ($1199 model) over a MacBook air. I have been using a macbook air for several years and recently thought of getting a new laptop. Lenovo's 710s seems to be quite good on paper (except the battery life), but I couldnt find any reviews online which can tell me if the laptop is as good as Lenovo projects it to be. If anyone has bought/used Lenovo 710s, can  you guys chime in and let me know if this laptop came on par with your expectations (esp. the battery life)? Thanks

A:Lenovo Ideapad 710s question

hi. Here I leave you computer manual so you can compare, the battery is a consumable device that usually lasts depending on the use that will give the team being new can last an average of 3 hours, you should know that each load you do it is that you take away useful life. https://forums.lenovo.com/t5/Z-Base-de-conocimientos/Optimizando-el-tiempo-de-duraci%C3%B3n-de-la-ba... Manual service:https://download.lenovo.com/consumer/mobiles_pub/ideapad_710S-13ISK_hmm_201603.pdf Regards.



Click on the star to say thanks.Please mark if it solves your problem.No work for LENOVO I volunteer.Good luck with the inconvenience.

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RELEVANCY SCORE 104.4

My ideapad ran out of charge, when I went to charge it the charging light came on . However when pressing the power button neither the keyboard or screen light up . When the charging the light changed to white which means it had charged up to 20% . Very confused on what to do 

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RELEVANCY SCORE 104

Hello!
Y50-70 laptop, SN ########, it is still on the warranty then checking the lenovo.com website.
The problem with the screen, pink shades and overlay of images. 
 
But my question is about the warranty service.
I've brought the laptop to the nearest authorised warranty service center in Odessa, Ukraine. Firstly, they accepted a warranty issue and took the laptop. But the next day they called and asked to bring them papers (receipt or warranty card). Unfortunately, as I had bought it in different country and I moved few times since the day of purcase, I can't find these papers. So, the service center returned the laptop and refused to carry a warranty repair, despite the fact it still has an international warranty (it is going to expire in 5 days, btw).
 
What can I do? Is it a normal practice everywhere, or only in Ukraine? Honestly, I become really dissappointed with Lenovo products and service...
 
Mod's Edit: Serial number removed from public view to protect member from its unwanted use.
Y50-70, Machine Type Model 80EJ59445858

A:Lenovo Y50-70, pink shade screen and refuse with warranty service

Contact the place where you bought it if they can provide the purchase confirmation.How was it registered for warranty then without a receipt? If no receipt it defaults to the build date of the notebook.You will have to talk to a customer service manager or service manager. But if they insist on the receipt that you never provided in the first place then it becomes your problem I'd say. The build date is used and if that has passed you likely out of luck.Lenovo is very tough and will take any opportunity to void the warranty.





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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RELEVANCY SCORE 103.2

Dear Lenovo Community, I've just bought my Lenovo Ideapad 710S two days ago. Bought the highest-end configuration with 16GB RAM + 512GB PCIE SSD. I got to say I'm absolutely in love with the form factor and its performance. I decided upon this laptop mainly because of its portability and the combination of 16GB RAM + 512GB SSD at less than $2k. DesignAt 1.1kg, it is really light - I can hold in up effortlessly with one arm. At home, I use a Dell monitor (U2715H) which is almost borderless; looking at 710S's edge, it is equally slim and is key to making it look stylish. The matte screen display has very crisp, clear text and is very comfortable to look at. PerformancePerformance wise, there is no complain. It lives up to what it's spec-ed on paper. Every application and operation (e.g. startup, shutdown, boot from sleep) loads at breakneck speeds thanks to its PCIE SSD. I've yet to try running more intensive software e.g. the Adobe suite but at this rate, it looks promising thus far. AccuType KeyboardAt first, I thought the flat keys have really little travel to bottom-out but as I spend more time typing on it, I gradually grew to like the keyboard. It's well spaced-out, typing on it can be very accurate. Key travel is reasonable for faster typists. Only thing is the placement of backspace, enter and shift button at the right side needs some extra time to get used to it as I find they placed more to the right than it is on comm... Read more

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RELEVANCY SCORE 103.2

Hey!I've got a Lenovo ideapad 710s and i would like to attach 2 monitors with the laptop. I googled a bit and found out that theres a dock but only for ThinkPad's?Does any1 know the solution for this?

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RELEVANCY SCORE 103.2

I pressed power on and the power led at the side is lighted up but the usual lenovo logo doesnt appear whatsoever nor the start up screen asking for my password. The whole screen just remains black and I have no idea what to do. My laptop is only less than 2 months old.. please help!! Really sad abt this since the laptop is so new ):

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RELEVANCY SCORE 103.2

this is a problem?Please help me, i really want to know that "Is it normally? or need to fix?"  i buy ieadpad 17/8/2017and get this problem on 19/8/2017i go back to the shop yesterday, they tell me it is not a problem . it is normally cause high performance CPU. may i trust them?should i claim new one or return?thank you for every informaion and advice.i'm new for LENOVO.

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RELEVANCY SCORE 103.2

I just bought Lenovo Ideapad 710s last week, 5th June 2016 to be exact.I noticed that after I shut down the laptop, eventhough the screen is off, the USB-wired mouse is still lited.There's no light on the keyboards, nor the power signal light. What could be the problem here?

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RELEVANCY SCORE 102

Hi, since I got my Ideapad 710s everything has been running smoothly, however, in the last month or so whenever I load something the mouse cursor disapears. If I go into settings and set the mouse pointer again it will appear as normal when something is loading, but within five minutes will go back to disappearing.  Another problem that started slighlty before that was that the night light (blue light filter) setting refused to turn off between 9pm and 6am, even when it said it was turned off. Now it is turned off, but won't turn on.  In general there has been lots of little settings malfunctions just like this, which while not laptop breaking, are increasingly annoying.  Any suggestions? 

A:Lenovo Ideapad 710s cursor disappearing and other malfunctions

Hi there, Frevans                       -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Just to verify, did you encounter this issue the first time you setup the PC or you just encountered this lately?
 
If it's just lately, can you try one of the following?
 
Disable "hide pointer while typing" under Control Panel (large icon view) > Mouse > Pointer Options Tab and enable "Show location of pointer when i press CTRL key"
  - Link to picture
 
Uninstall the Touchpad Driver (ELAN or Synaptics) under Control Panel > Programs and reboot. Upon logging back in, Windows will use a generic touchpad driver. Try to observe the mouse pointer behavior and observe (you can always re-install the touchpad driver by navigating to D:\Drivers\Touchpad or by downloading the driver from the lenovo website).
 
Boot in Safe Mode with Networkingand observe the mouse pointer behavior. If all goes well, perform a clean boot and observe. If same problem, perform a System Restorein safe mode to undo any possible updates that was installed on the system (ensure that you make a backup copy of your files).
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as ... Read more

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RELEVANCY SCORE 102

The Built-in micrcophone does't seems to detected by IdaPad 710s Plus. Installing the latest drive "Realtek High Definition Audio" driver  from Lenovo website doesn't slove the issue.  

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RELEVANCY SCORE 102

Lenovo Ideapad 710S's ACPI driver just got updated on 14 Sep 2016. However, I can't get it to install. Its installer closes immediately upon launch, similar to the cases here: Lenovo G580 Windows 10 ACPI Driver not installing and Y500 ACPI driver not installing. ACPI driver: Laptops-and-netbooks :: 700-Series :: 710S-13isk - Lenovo Support (SG) -Advanced Configuration and Power Management Interface (ACPI) Driver for Windows 10 (32-bit, 64-bit) ... Any advice is greatly appreciated.

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RELEVANCY SCORE 102

Hi, since I got my Ideapad 710s everything has been running smoothly, however, in the last month or so whenever I load something the mouse cursor disapears. If I go into settings and set the mouse pointer again it will appear as normal when something is loading, but within five minutes will go back to disappearing.  Another problem that started slighlty before that was that the night light (blue light filter) setting refused to turn off between 9pm and 6am, even when it said it was turned off. Now it is turned off, but won't turn on.  In general there has been lots of little settings malfunctions just like this, which while not laptop breaking, are increasingly annoying.  Any suggestions? 

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RELEVANCY SCORE 102

A quick note to say I am not a professional reviewer, at most an advanced user. I got quite a few PM?s on the product and thought will share my experience. My Config: i5, 1.8 GHZ, 8GB RAM, 256 GB SSD, Windows 10 64 bit, Home edition. Usable SSD: 190GB (Lenovo uses a 20GB partition for recovery and rest is used by Windows). I would rate this machine 8.0/10 - if they fixed the touch pad and paint it would be 9/10 in my books.  Best features:Weight :  Felt lighter and smaller than Macbook air 13: my rating 8.5/10Price / Performance: loads Photoshop CC loads in 5 secs : 9/10Battery : whole day out with normal work of 4/5 hours and presentations 8/10Charging time: 15% to 60% in 50 mins, while continuing to work on the PC:  8/10Design: Simple approach, thin Bezel, nonslip rubber grip under the chassis: 7/10Call centre: waiting time and attitude: 8/10Great form factor: I am leaving my tablet home:  9/10Ports: 2 USB and 1 thunderbolt port (I bought  a $ 3 thunderbolt to HMDI adapter for presentations) : 9/10.Spacebar scroll: pressing the pressbar will scroll the page (down only).Warranty: 2 years compared to Mac or Dell?s 1 year (can vary by geography) 9/10 Needs improvements:Sound: My Samsung headset from S5, sounds full of bass and body, when plugged in. PC speakers are a bit weak considering how thin it is. 6.5/10Touch pad accuracy and feel : Gold standard is Macbook. ... Read more

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RELEVANCY SCORE 102

Hello everyone, I've recently bought a brand new ideapad 710s and I'm having some issues with it. The problem is that the laptop's fan is making loud noises and it is heating up real fast even though I don't play games or use softwares that might pressure the laptop. Basiscally, I use it for microsoft office and internet surfing. Did anyone have the same problem? How could I solve this issue? Any help will be appreciated.

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RELEVANCY SCORE 102

Hi,Iv'e had the 710s for about two weeks. At first i would get about 5 - 5.5 hours of work time from it. But yesterday the battery started draininig very fast, and i'm now getting about 2.5 hours of work time. Iv'e not installed anything new or made any special changes. Any idea what this could be?

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RELEVANCY SCORE 100.8

When I click on the Battery Gauge Icon on my taskbar, a pop-window appears with an error message as seen in the photo. How can I get rid of this?

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RELEVANCY SCORE 100.8

Lenovo ideapad 710s . after selecting safe mode, switch off and switch on, I get black screen with LOGO and I see the BIOS does not recognize the ssd anymore. After a new samsung with a pc board factory defective (well known board problem that the model was withdrawn from the market), now i fall again in a big problem with lenovo. i m a little bit boring. did I loose all my data on ssd? and how to get back this new computer, now?

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RELEVANCY SCORE 100.8

I am planning to get a Transcend 128GB JetDrive Lite 130 Flash Expansion Card supported by Macbook. Wanted to check if this would be supportable on Lenovo Ideapad 710S as well? I have a SD card, but it does not go completely in. Any other alternative of increasing storage space? Lenovo is not helping in replacing the SSD. 

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RELEVANCY SCORE 100.8

Lenovo ideapad 710s . after selecting safe mode, switch off and switch on, I get black screen with LOGO and I see the BIOS does not recognize the ssd anymore. After a new samsung with a pc board factory defective (well known board problem that the model was withdrawn from the market), now i fall again in a big problem with lenovo. i m a little bit boring. did I loose all my data on ssd? and how to get back this new computer, now?

A:Lenovo ideapad 710s safe mode from msconfig, and does not recognized the ssd. Please help...

I m now downloading the win10 recovery usb key software >(thanks to the current guarantee it is on). anyone knows if it is going to restore the Bios so that the SSD come up again?

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RELEVANCY SCORE 100.8

Today, I updated my Realtek Audio Driver to version 6.0.1.7831 (dated 7/21/2016). After installation, I immediately realized that the taskbar icon changed from Dolby to Realtek default icon:? -> ? Next, I went to Programs and Features and found out that "Dolby Audio X2 Windows APP" disappeared from the list. Originally, both of these Dolby programs came with the laptop:? After the update, I was only left with this:? The impact of this is that I can no longer toggle the different sound features provided by the Dolby App. I contacted Lenovo via online chat support but the personnel insists Dolby is not a supported program by Lenovo without giving me a valid solution or answer. Did Lenovo omit Dolby App in the latest Audio Driver by mistake? Or did Lenovo intentionally removed it due to the vulnerability explained here: "Dolby Audio X2 (DAX2) privilege escalation" https://support.lenovo.com/sg/en/product_security/len_4884#/IdeaPad. If anybody is facing the same issue / has any solutions / answers, kindly leave a comment below. Thank you.

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RELEVANCY SCORE 96.4

My lenovo ideapad y700 15isk touch laptop refuses to open up aplications that i assigned shortcut function keys to, microsoft says that you can use icons on the desktop to do this and also in the start menu. I right click on the icon properties and set the shortcut as ctrl+alt+s to open STEAM, yet none of the short cut commands work, i even made sure no other aplications and or fuctions use the same key combinations. I did ficgure out that the lenovo user interface driver was the cause of the issue, but i want to use the shortcut conds with the driver fully functional.

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RELEVANCY SCORE 94.8

Does this model have international warranty?80ST0025US

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RELEVANCY SCORE 94

If I upgrade RAM and SSD myself, will it void the warranty ? Need to add 8GB and SSD to my laptop.The backcover needs to come out for this, hence the question

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RELEVANCY SCORE 92.4

Hi,  My Ideapad 710s which is only like 8 months old is currently with Lenovo for a warranty repair.  The comma key became loose and fell off the keyboard, the little clips on the back were broken so I was wasn't able to clip it back on.  I sent it to Lenovo under my 3 year warranty and now they are refusing to fix it under the warranty.  What can I do about this?  Why would anyone break their comma key on purpose? The rest of the laptop is in perfect condition so it is clear that I have not abused the laptop, every other key is absolutely fine.  Seeing that it was simply a matter of clipping a new key on, I asked Lenovo to just post me one out and I would do it myself. They refused, and made me send it in. I did this, and now they are going to try and charge me for the postage which I didn't want to pay for anyway because the repair was so minor!!!  This will be the last Lenovo product I ever buy if they are so petty and treat their customers so badly over such a small repair that any reasonable person can see is a manufacturing fault.  I am furious about this, and hopefully you guys can give some advice.  Thanks

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RELEVANCY SCORE 90.8

Hello everybody! I have a new Le Ideapad S400 computer and it is displaying white screen from the moment it turns on, already check that connecting another screen through HDMI it works normally. Here's what I've already done as an attempt to repair:1- Replacement of Flat Cable for new2- Screen change per new3- Memory Exchange4- I removed the battery, I pressed the power button and tried to connect again. Please help me.White screen 

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RELEVANCY SCORE 90.8

Hi, I was working away on my laptop earier and Microsoft and the screen has turned black and white.  I was typing at the time so haven't adjusted any settings.  The screen is capable of displaying colour as when I re-boot the system I get coloured photographs - but as soon as Microsoft gets started it's black and white through all the applications/files/photographs.  It is just literally out of warranty - Can anyone help please?  Thanks in advance.

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RELEVANCY SCORE 89.6

You can see the screnshot here http://imgur.com/Nd9CLJJ I have artifact in Windows 10 when using any browser, except EDGE. but the problem didnt occur in Windows 7 and 8.1. so this artifact only shown in Windows 10. i added corsair ram btw (4GB) checked it and nothing wrong. so i suspect its Broadwell bugs because Ideapad 100 using motherboard built for Haswell ? i hope i get the solution maybe tru BIOS update or Driver.

A:(Lenovo Ideapad 100 14IBD) White Artifact in Windo...

Hello anticeon ,I think you eventually already investigate on this , but did you try to update your graphics card drivers ?Try to reinstall it completly , and the same for Firefox and Opera navigator.If the problems occurs just on windows 10 , it maybe indicatea driver issue... ?

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RELEVANCY SCORE 86

Hi ,         We purchased 3 lenovo ideapad 110-15ISK Laptops (ideapad). in that i installed windows 7 professional os. i am trying to incre,decrease screen brightness(fn+f11,fn+f12). but brightness control buttons not working. how to control brighness part.Now brightness is very high. Because of this brightness i am getting eye pain. So Please provide me solution for brightness control. my mail id : [email protected]  Thanks.  

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RELEVANCY SCORE 83.6

A permanent bright white spot just showed up on the left side my screen around an hour ago. I've never touched the screen or done anything to damage it so i don't know why this has happened. I have 170 days left on my warranty. To get the screen fixed, is this covered in my warranty? And if so, do i take it back to where i bought it to get it fixed, or a service center?

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RELEVANCY SCORE 83.2

So everything has been working fine on my laptop until about 10:30PM EST tonight. I bought it new in August 2011.
Specs:
 
OS: Windows 7 Home Premium
CPU: Intel Core i7-2630QM @ 2.00 GHz
RAM: 8 GB
HD: 750 GB
BIOS: 45CN36WW
 
It's always been a fine machine with NO problems.
However, last night there were Windows 7 updates that were installed and then restarted my computer. I had not gotten a chance to check exactly what they were though. About 10:30 this evening, flash crashed in Mozilla Firefox which is not that uncommon, and from there Firefox closed, and so did my Microsoft Word and Excel apps that were open. From there, my computer began to shut down and restart. When it went to restart, all it could do was go to the opening Lenovo screen which gives you the F2 (setup option) and F12 (multiboot menu option) as it typically does. Besides a thin strip at the top that appeared after about 30 secs that only displays moving static that eventually will just stick, that is where the boot process ends. No Windows 7 screen, and certainly no opportunity to boot into safe mode to check for any problems. The screen freezes and goes nowhere.
 
So basically, all I'm getting in terms of boot options are lenovo features, not windows 7 features, meaning it won't boot into windows 7 or windows 7 safe mode no matter what I try. The biggest problem here is that I have no windows 7 disc to even try to boot from my dvd drive.
 
Anybody have any suggestions on what the probl... Read more

A:Lenovo IdeaPad Z570 - Crashed and now won't boot past opening lenovo screen

Are you able to get into the advanced boot menu by tapping F8? It might not be listed on the startup screen but it should still be there.
 
If not you can burn a repair disc from any PC with Windows 7. Theres steps from Microsoft Here.

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RELEVANCY SCORE 82.8

,Comment proceder a l'ouverture du cache cd?
 
French to English translation.....
 
How to open the cd cache?
 
Mod's Edit: Google translated for benefit of English readers. Since this is an English forum, please post in English as it will ensure a better response. Thanks!
 

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RELEVANCY SCORE 82.8

I have an Asus R558ur which work fast than IdeaPad 310, The quality of my Asus laptop is better than this Lenovo laptop. The Asus laptop cost me 36K and this Lenovo laptop cost me 45K. Lenovo laptop comes full of garbage apps (MC Afee), blah blah, If I run both sides by side. From now on I will never use any lenovo product and will never guide anyone to use lenovo anymore. Done! 1. Asus laptop has a keyboard and better shift key ( In Lenovo it's small).2. VS run faster on Intel 6200u based Asus then Lenovo. 3. Lenovo runs Lenovo.imcontroller and too many s** in the pc. Why the hell Lenovo not even tested the thing they ship. Did Lenovo hardware team even test the keyboard quality before shipping the product? Quality of Lenovo product is worst

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