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Dell XPS 13 L322x freezing/crashing locks up on battery

Q: Dell XPS 13 L322x freezing/crashing locks up on battery

My Dell XPS 13 L322x works fine with the power adapter plugged in. When it is removed, and running on batteries after a minute or so, it shuts down, or it locks up and the display goes like in the following picture. Can anyone tell me what the problem is and how to resolve it please?

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Preferred Solution: Dell XPS 13 L322x freezing/crashing locks up on battery

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Hi all,
I bought a Dell L322X laptop off eBay around 8 months ago. Its worked fine till now, with no issues or problems. I recently had the "Plugged in, not charging" issue with the battery; it was fixed with a charger off eBay that wasn't Dell made. I've since ordered a new original Dell charger off Amazon, it worked fine for around 2-3 weeks.
However, the battery has since reduced its capacity on what seems like a weekly basis. First it stopped charging at 78%, and kept on going down by around 2-3% a week. It would charge up to 78%, and then stop and say it would take 4-5 hours to fully charge the battery. Even when left overnight on charge it wouldn't go any higher then 78%. It now stops at 60% but when I hover over the battery icon it displays the "Plugged in, charging" message. I've used the Dell detection program and it says there's no fault with the battery so I'm not sure what the issue is here. Do you think its a battery issue and I need a new one? That's what the local computer shop suspected was wrong but I've read that it may be a software issue with Windows 10, and was wondering whether anyone knows anything that could help me here? I'm a student so need the full capacity without having to charge it every few hours.

A:Dell L322X battery issue

Thank you for writing to us!
We would like to inform you that the system ( L322x ) is an end of life system and the issue describe confirms the system battery is at fault or failing. Since this is a sealed system and end of life we would not be able to tell you if we would be able to source the battery to offer any service,however private message the service tag and email address.

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Hi all,
I have a Dell XPS 13 L322X that has a battery issue. I'm pretty sure it needs a new battery as the current one only charges up to 60% and no more, even though the Dell Detection program finds nothing wrong with it. I was wondering whether anyone knows where to buy a good quality battery at a cheap price from? I'm currently looking at this one simply because its the cheapest I can find: 
www.power-supplier.co.uk/.../XPS 13-L322X.htm
However, I'm not too sure about it as everyone else seems to be charging a minimum of 50 quid for them. The website seems to be reputable and they have a 60 day money back guarantee and three year warranty. Has anyone purchased off this site or know where I can find a cheapish, good battery for my laptop from?

A:L322X New Battery

Bottom line:  OEM batteries meet Dell's specifications but are expensive.
Anything significantly cheaper will be old stock, rebuilt or third party.  Old stock batteries will have a shorter lifespan (the clock starts ticking on battery cells the day they're made, used or not).  The other two carry significant safety risks (just take a look at what happens to the Galaxy Note 7 when a battery fails and multiply that several times since the capacity in a notebook is far greater).
Expect to pay the equivalent of $100-150 in US dollars for an OEM battery;  anything cheaper is a gamble.

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Hi all,
Sorry if this has been posted before but my XPS 13 from 2013 freezes constantly when running unplugged from the power (battery mode).
What happens is the monitor goes weird and the sound freezes giving an annoying noise.
I believe this started happening when I updated to windows 10, but I'm not sure.
I formated the disc and resintalled everything, which seemed to help for the first couple of days and then everything went back to as it was.
Do you think it's some sort of driver problems?
I'm really upset with this because I bought a top of the line (at the time) laptop and now I can't use it unplugged! :(
Thanks for your help!

A:XPS 13 L322X freezes when on battery

This is what I've tried so far without any results: - Update the drivers - Update BIOS - Reinstall Windows 10
- Connect an external monitor and run only through the monitor - Install Ubuntu - Replace the battery with a new one from Dell - Ran a Mem Test and Disk Test, all passed
Do you have any suggestions?
If I need to get a new motherboard / CPU / RAM, where can I get it in the UK?

I still have this issue, this is what happens:

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I have a dell XPS 13 L322X that I bought in 2013. Recently I bought a new cooling fan because the original one was very noisy. However, after replacing the cooling fan, I noticed that the battery capacity dropped to less than 10%. Therefore, I decided to buy a new battery. The problem is that the capacity/health of the new battery dropped to 75% in just a few days. I contacted the seller explaining him the situation and he sent me a new battery; however, the new one has already lost almost 50% of its capacity/health in just three days. One thing that I noticed was that the (second) new battery has an Energy (design) of 50,2 Wh whereas the original one and the first battery that the seller sent me both have 47 Wh. Another thing is that while I was calibrating the battery, in the first cycles, the battery was charged only up to 90% and that the capacity loss happens after a reboot: in the end of a cycle there is a decrease in the battery capacity after a reboot. After a reboot, the system shows the battery is fully charged, but with a decreased capacity. Every single cycle the capacity drops. The XPS 13 is running Ubuntu 16.04. Would you have any idea why that’s happening?

Many thanks.  

A:XPS 13 L322X: battery capacity drop

Sounds like you may be getting batteries as old as the original one - there's a date code on the battery you may want to check out (it's part of the Dell part number -- you can find out how to decode it online).

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I purchased my Dell about 2 years ago. Since I purchased it I constantly have the same problem. The laptop is overheating to a point that's unbearable. Sometimes hard to type on keyboard and burning the legs if the laptop is sitting on the legs.

Please let me know if I can download anything to fix the issue or somehow can fix the issue.

A:Dell XPS 13 (L322X) Overheating

Hi skatkovski,
I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
Please let us know if this helps. 

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I own a Dell XPS 13 L322x notebook/laptop computer. I lent it to a nephew, who put a BIOS-lock password, and now he cannot correctly remember it --so the machine will do nothing but ask me for the Password/Unlock key.  (It also gives me an "Unlock key Hint Number", which changes each time I make three bad attempts to enter a Password/Unlock Key. )
I have seen on this forum that occassionally someone with the authority and access to the required tool offers to help via Private Message. 
I know that it is against Dell policy to give personal info such as a service tag or an UNlock Key Hint Number in a public forum like this. SO PLEASE - if you can help me, then private message me and I will return to you the information.  Or, if you prefer, answer me here, publically, and I will private-message you.
Thank you so very much

I called Dell, but unfortunately I am not the original owner; I bought it some months ago on ebay, completely legitmately. I realize that seems like an odd thing to assert, but it is quite relevant, because Dell said it would only help if i could give the details of the original owner as registerted with Dell. I am certain that I am the legitimate owner, but Dell only has a "transfer of ownership" form, which is useless to me, since I have no way to find the first owner of the laptop. (Quite frankly, my understanding was that even IF I could transfer the ownership, they would STILL charge me $60 to give me the U... Read more

A:PLEASE help with a locked BIOS of Dell XPS 13 L322x

Unfortunately, if you can't track down the owner and transfer the system, you will need to replace the mainboard

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The screen on my xps 13 l322x went black during use, after reboot all i get is a white screen during boot, no dell logo, then a screen full of tiny strips of various shades of colour. I can still log into the OS but cant see anything but stripes. Is this likely to need a new screen,  just a new lcd ribbon cable, or is some part of the motherboard faulty.

A:Dell XPS 13 L322x white/stripey screen

To determine what's at fault, attach an external monitor.  If it displays a good image, the wiring harness or LCD is most likely at fault.
If the external monitors shows the same fault, it's the GPU (and therefore the mainboard needs to be replaced, since the GPU is not a separate component in this model system).

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Is it possible to turn off and on the touchpad  with a hotkey?

A:Turn on/off touchpad with hotkey for Dell XPS 13 (XPS L322X)

I have a Dell XPS 13 and this has bugged me for a year. I've finally fixed it though, via a registry command line:
To turn the trackpad off, run 
reg add "HKCU\Software\Cypress TrackPad Driver\Device Select" /v EnableTrackPad /t REG_DWORD /d 1 /f
To turn the trackpad on, run 
reg add "HKCU\Software\Cypress TrackPad Driver\Device Select" /v EnableTrackPad /t REG_DWORD /d 0 /f
Note that turning the trackpad off shows a slight delay in it taking effect.
To automate these commands, save each command to a batch file, e.g. turnoff.bat, turnon.bat, then you can run them from either the windows run command (Window key + start typing path to the bat file) or via a short-cut app, like slickrun.


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hello guys, I think i had a power surge last night at home and two of my laptops died. My XPS LED lights will go on but fan wont spin and screen stays black. I took it apart, removed cmos battery left it unplugged for like an hour and still no luck with it.
I am guessing that the motherbard has been damaged with a power surge since my other laptop died and has the same exact problem.
Where can i find a replacement motherboard? Can i Install the i7 motherboard even tho my xps came with an i5? Does the heatsink and rest of the parts remain the same between the i5 and i7?

A:Dell XPS 13 L322X i5 need motherboard replacement in europe

You'll have to search for a local source.  The CPU is soldered to the mainboard, so it gets replaced with the board itself.
You can replace an i5 board with an i7.  The only caveat would be that systems having Intel-only GPUs generally use a different heatsink than those with hybrid Intel-nVidia or Intel-AMD GPUs.

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Hi All,
Dell update popped up new update. Installed. Shut down. Following the update. The laptop loaded up with (probably coincidence):-
Your PC/Device needs to be repaired
The Boot Configuration Data file is missing some required information.
File: \BCD
Error code: 0xc000000d

Attempting to get the Win 10 usb image to boot in UEFI mode doesn't seem to work. Wasted 3+ hours so far looking for solutions. Why can I not change the boot priority order in the bios? UEFI boot seems to always default to windows boot manager irrespective of any selection made. Am I going to have to remove the drive and repair the boot drive.

Anyone managed to boot from external dvd image successfully?
Is the A10 bios locked/limited? Is there a way to unlock?
Great way to ruin my bank holiday. Wife is moaning :(

Any help/links would be much appreciated.



A:How to boot UEFI usb drive on Dell XPS 13 L322X

Check you UEFI setup to make sure the update didn't change the drive mode (AHCI to RAID, etc.).  If it did, you'll see that problem.

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For some background my laptop died after my charger destroyed my motherboard so I sent it in to dell to get it fixed and they replaced the motherboard but when i got it back I had this issue.

Any time i try to run a program that uses my GPU it will freeze after a few seconds and often blue screen giving me a video scheduler internal error. I have tried all the suggested fixes and all my drivers and windows is up to date any suggestions are appreciated.

I am running windows 10, my laptop is the Dell Inspiron 15 7000 7567


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It has been a long time that I'm suffering from fan noise issue. After, I've updated the bios to the latest version (A10) & I performed bios diagnostic, an error was displayed:
Error Code: 2000-0511
validation 86426
MSg fan: the fan failed to respond correctly.
What is strange, is the behaviour of the fan changes when the battery light is blinking, and it seems at time moment that the fan works correctly since the noise disappears remarkably. 
Please, is the problem within the fan, have I to change it ?

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At the moment, I can connect to my speakers, but I don't see any option to play anything through them? With my current software and hardware, am I abe to do so? And if not, is there anything I can download so this is possible?
I read somewhere that I might have a 'bluetooth adaptor' but I cannot seem to find in my software any sign of this. 
Any help would be greatly appreciated.

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I recently installed a software on my laptop, but when using it I get the following error message :

Faild to create OpenGL context for format QSurfaceFormat(version 2.0, option QFlags(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1 blueBufferSize -1, alphaBufferSize -1, StencilBufferSize 8, samples -1, swapBehavior 2, swapInterval 1, profile 0).
This is mostly likely caused by not having the necessary graphic drivers installed.
Install a driver providing OpenGL 2.0 or higher, or if this is not possible, make sure the ANGLE Open GL ES 2.0 emulation libraries (libEGL.dll, libGLESv2.dll and d3dcompilet_*.dll) are available in the application executable's directory or in a location listed in PATH.

It is my understanding that I have to install an appropriate driver for my graphic card, but I cannot find which one. I am using Windows 7 (64bits) in a Dell XPS 13 laptop L322x.
Thank you for your help :)


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Hello All,
I have Dell Laptop XPS 13 L322X (Service Tag: CC2YVW1).  I am using a an external Monitor  since the screen is flickering with vertical lines and ghosting colors. I updated the Bios and the video driver, and tried the diagnostic mode (Power on and the D key...et) without success.

I just bought a  new screen compatible replacement but the I cant boot  using the new screen and  am encountering the 8 beeps sound. I tried to boot with the external monitor and using the powering the laptop with the D key, the new laptop screen started to switch colors four times and go back the beeping sound.

I tried also to disconnect the Battery and the Ac power  and to hold down the power to empty the capacitors left stored energy without success.
Thank you in advance for your help,


A:Dell Laptop XPS 13 L322X: 8 Beeps boot after replacing the screen

Hi Saladine, 
Thanks for writing to us. 
Looks to be a DOA (dead on arrival) screen. usually 8 beeps indicate either the problem with screen or with the video card, sometimes both. 
Aren't you getting display on external monitor with the new screen attached. if no, then put back the old LCD again and try. This will give a clear picture if its the new LCD or some other hardware.

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Win 10 pro, Dell ls322x, i7, 8gb ram, 80gb msata, HD4000
Strange one for me this.
was running great on 1080, then after 30+mins of browsing, res dropped to 768
display settings shows 768 (recommended settings) and won't let me switch up to 1080
I can attach my monitor for extended display and that's 1080
updated bios from A06 to A10, no change
updated driver for video and chipset, no change

Any ideas please?

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Hi; new to the forum so apologies in advance for being clueless.

Massive thanks in advance to anyone who can try to help with my problem!

I've had this laptop just over a year and had no problems until recently, when I restored the machine to factory settings on the advice of a friend who works in IT (I'd had some problems, possibly AVG-related and couldn't boot up at all). No other changes have been made to hardware or software - in other words it's the same setup that's worked fine up until now.

At first (for 48 hours or so) everything seemed fine. Then, for several days after restoring the settings the laptop would boot to Windows but freeze up completely 2-3 minutes later and I had to power off and try again; I tried changing power usage and sleep / hibernate settings but the outcome was the same again and again and the amount of time before it froze wasn't sufficient for me to download updates or drives in case that is the problem. Once it froze I got no response from CTRL+ALT+Delete but if I C/A/D before the freeze I get a black screen (only the pointer visible) for 30 seconds, then an error message box saying "Logon process has failed to create the security options dialog - Failure - security options".

Finally I left the laptop on overnight to boot windows normally, since I'd noticed on occasion one or two functions did seem to be working, just extremely slowly. Now I have BSOD w/ messages and can't enter Safe Mode (the computer restarts and offers me... Read more

A:Dell Inspiron Vista laptop BSOD / freezing / crashing

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option AB. If you have only one RAM stick installed......run memtest...1. Download - Pre-Compiled Bootable ISO (.zip)2. Unzip downloaded memtest86+-....iso.zip file.3. Inside, you'll find memtest86+-....iso file.4. Download, and install ImgBurn: http://www.imgburn.com/5. Insert blank CD into your CD drive. 6. Open ImgBurn, and click on Write image file to disc7. Click on Browse for a file... icon:8. Locate memtest86+-....iso file, and click Open button.9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:10. Once the CD is created, boot from it, and memtest will automatically start to run. The running program will look something like this depending on the size and number of ram modules installed:It's recommended to run 5-6 passes. Each pass contains very same 8 tests.This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.The following image is the test results area:The most important item here is the ?errors? line. If you see ANY errors, even one, most likely, you have bad RAM.

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Hey everybody,
my XPS 13 L322X Sputnik recently stopped working.

When pressing the power button (on AC or on battery), the keyboard backlight turns on and the battery status indicator shows the battery status (blinking read when battery low and white when fully charged)
After a while, a fan spins up but otherwise no beep signal or anything like that can be heard
Neither the BIOS video output can be seen on the Laptops screen, nor the screens backlight. The screens remains perfect dark.
Pressing Fn+F6 doesn't turn the keyboard backlight off nor does any Fn+F* combo do anything perceivable
When i blindly enter my (software) disk decryption passphrase after a while of waiting (just as if only the display died and everything else was working normally), the laptop doesn't appear on the wifi network as it used to do automatically after bootup. 
If i connect an external display to the laptop (which used to be working perfectly with it), no video signal can be seen on the external display

My assumption is that a loose screw  that i found inside the laptop (belonging to the mSata SSD card) after opening it had caused a short circuit and destroyed one component of the laptop. I am out of Dell Complete Care and would like to try a self-repair. Now the big question is: How can i conclude which part to replace?
My findings are few:

Overall electric wiring must be ok, otherwise the power supply would switch itself off when being connected to the laptop and t... Read more

A:Dell XPS 13 L322X (early 2013) - no output whatsoever - any hints for self-repair?

You are not hearing any beep codes at all on the system when trying to start it up?   Do you have any mini-Display Port capable monitors you an attach to it to see if the video is seen on an external display?   If no post  is happening, and thus no video to the screen, I would expect there to be diagnostic beeps coming from the system.  
Here is a link to an article on No Power / No Boot troubleshooting that you may find helpful.  You may also want to go to the Dell Support Home page, type in your service tag, and take a look at the diagnostics that are available for that system.  
I'm not sure that replacing the motherboard without confirming that an external monitor isn't receiving video would be what I would recommend.  On the support pages you'll find an owner's manual that will show you how to remove the battery in that system.  Have you tried removing that to see how the system responds?
Let me know what you've found out and I'll see if there are other ideas I can think of to help you.

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I Purchased a Dell N5050 J1KND Battery . I needed to verify that is that battery Genuine Dell Inc. manufactured/marketed or Just a Replica!? Its Part no. is 4YRJH. I Would be highly Grateful to you if you could please verify it for me. Please resolve and reply ASAP. Thank You

A:I Purchased a Dell N5050 J1KND Battery . I needed to verify that is that battery Genuine Dell Inc. manufactured?

This is  not genuine.  The 9C5 would mean the battery was manufactured in March, 2009.  And Dell's labels don't have the date posted as 2017/07/27.

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I just purchased a new battery from Dell and installed it. The battery light is flashing orange (4 times) and then white. Battery meter says "Battery Charging Disabled". How can I get my new battery to charge and work properly? 

A:Dell XPS 17 L702X New Dell Battery Installed - Battery light flashing

I'm assuming windows 7 is on the system.....
Please right click Battery Meter and check to make sure Battery's charging is turn on....

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When Im Playing a game, my computer shuts it off in the middle of gameplay, any explanation?
(I tried re-installing, and it didnt work)

Also, Im trying to install a few programs onto my computer, and during intallation, my com puter freezes, any explanations?

Thank You To anyone Who Replies!!!

A:Games Freezing/Crashing And Problems nsalling Software (freezing)

Welcome to TSG!
You problem could be resource related. Please give us a little more information about your system. The OS your using, the computer itself, Ram, processor and so on.

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Feels like I've been here before. Oh, right. I have. I've posted the same problem at least 2x in this forum. Originally, I was having crashes w/ the Radeon HD-series on my mobo. Thought it would be cheaper to get a new card off Newegg than replace the mobo, so I got the ASUS EAH4350. Now it's crashing.... again.

Last few times it happened, I completely uninstalled and reinstalled the drivers and it seemed to fix things. The comp ran perfectly for weeks. Theeeeen, back to the crashes. Now they happen a couple times a day, at least.

Any suggestions (maybe *another* new vid card???) are welcome. I can't seem to find any other places w/ this same issue, so maybe I'm just crazy.

The SF Diagnostic dump file is below:

Seven Forums.zip


A:Vid card crashing 7 - system locks up, no bsod

Quote: Originally Posted by menoseficaz

Feels like I've been here before. Oh, right. I have. I've posted the same problem at least 2x in this forum. Originally, I was having crashes w/ the Radeon HD-series on my mobo. Thought it would be cheaper to get a new card off Newegg than replace the mobo, so I got the ASUS EAH4350. Now it's crashing.... again.

Last few times it happened, I completely uninstalled and reinstalled the drivers and it seemed to fix things. The comp ran perfectly for weeks. Theeeeen, back to the crashes. Now they happen a couple times a day, at least.

Any suggestions (maybe *another* new vid card???) are welcome. I can't seem to find any other places w/ this same issue, so maybe I'm just crazy.

The SF Diagnostic dump file is below:

Seven Forums.zip


This one is pretty straight forward. Your video driver. specifically the directx component of it. I would go to their site. Get the un-install tool. to scrape all traces of this current driver off, and re-install a fresh copy. If this is happening frequently, I would also run
a system file check (type cmd in search>right click and run as admin>sfc /scannow
Also download memtestx86 and run for at least 5 passes to validate your ram.

If you are overclocking stop
If you are running a raid, update its driver.

Let us know if you need help with any of this


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This is the second Laptop in the house to be raised as a fault on the forum. It is a Packard Bell, running Vista Home, over Virgin Media home Cable. The symptoms are;
System locking up when browsing. Trying to run the PCGuard Anti-Virus software scan fails half-way through by freezing. No key-presses are acknowledged and the only way to shut it down is a hard reboot (using the on/off switch).

NB. Sorry, the title said "VirusGuard" but it is PCGuard, provided by the ISP. Sorry for the incorrect title.

Please see HJT log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:38:59, on 30/10/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal
Running processes:
C:\Program Files\Virgin Broadband\PCguard\rps.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91AgentS1.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\PACKARD BELL\SetUpMyPC\SmpSys.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\OSD.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Google\GoogleToolbarNotifier\G... Read more

A:Laptop freezing. Virusguard locks up.

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I recently made my first computer build but the windows keeps stop responding(the screen freezes and the mouse does not respond). I know it is not a hardware issue because I have other operating systems install on it and they work fine. Sometimes when it locks up I heard a buzzing sound from my sneakers. It happens every few hours and it is very annoying. I am forced to do a hard reset all the time(no bsod).I did many fresh install but had no luck.

Thanks in advance!

A:freezing( locks up) every few hours, Event ID 41

Welcome to SevenForums.

There seems to be one .dmp dated 10.31.12. Bugcheck and usual causes of the .dmp is below:

Usual causes: Defective hardware (particularly memory - but not just RAM),
Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
BugCheck 50, {ffffffffffffffd0, 1, fffff80002ea612c, 0}
*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Could not read faulting driver name
Probably caused by : AppleCharger.sys ( AppleCharger+1a9b )
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge. May cause BSOD on Win7 systems - uninstall to test.

Source: Driver Reference Table

The following softwares can contribute in BSOD-s. Suggest you to uninstall them completely (with Free Revo Uninstaller - Advanced mode).

Start Menu\Programs\GIGABYTE Public:Start Menu\Programs\GIGABYTE Public
Start Menu\Programs\GIGABYTE\AutoGreen Public:Start Menu\Programs\GIGABYTE\AutoGreen Public
Start Menu\Programs\GIGABYTE\ET6 Public:Start Menu\Programs\GIGABYTE\ET6 Public
Start Menu\Programs\GIGABYTE\GIGABYTE TweakLauncher Public:Start Menu\Programs\GIGABYTE\GIGABYTE TweakLauncher Public

Please uninstall Norton and replace with Microsoft Securit... Read more

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I need help bad, I use my computer as a server, my stores retail QuickBooks and all client folders run off my computer. I was trying to get a Trojan off my computer when half though my scan Kaspersky locked up. I rebooted and now I keep getting a "Kaspesky encounter a problem and needs to close. This message comes back over and over.

I have try everything to uninstall, repair, and even use the Kaspersky removal tool, nothing works, the removal Tool said it ran into a problem and needs to close. I tried to restore and this did not work. I have reboted over 20 times now.

Then I tried safe mode tried it 5 times, each time once I choose to do safe mode a blue screen appers saying A problem was detected and windows has been shut down to prevent damage to your computer.

So to me this is what's happening, the program Kaspersky keeps crashing then it trys to install again then crashes. Once the window saying that it encounter the problem pops up then I say dont send error report in 1 min the window pops back up. becasue it allways trying to start up, I think is why I can not reinstall or unistall it. It just keeps trying to restart over and over. I cannot belive this, will someone help me either fix this or get this program off my computer so I can open my business back up.

I have some screen shots to show of the errors I?m getting.

http://i39.photobuck... Read more

A:Huge Problem! Kaspersky keeps crashing and locks my computer up.

Hello and Welcome to TSF.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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I'm experiencing a very strange issue. Seems when I leave my computer on for a while (usually happens around 24 hours worth of use) I will return to the computer to find that I'm signed off of AIM, my webmail site is locked/not responding and I'm not getting any internet activity.

When this happens the computer is partially frozen (new tasks take longer to open and the computer becomes more locked up if I try to get into my internet connections options to repair/disable/enable the Local area connection device.

When I try to restart (all I can do) the computer will hang for a VERY long time and forces me to manually restart from the power/restart button on the tower.

Upon restarting the computer will usually hang on the black windows "loading" screen (blue scrolling loading bar) forever and I'll have to manually restart again for it to reboot and get past that screen on a second attempt.

In my system error log viewer I noticed a lot of errors and warnings.
The majority of them are These:

TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.


Generate Activation Context failed for C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_3bf8fa05\MFC80U.DLL. Reference error message: The operation completed successfully.

Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error message: The referenced assembly is not installed on you... Read more

A:Internet locks up and with partial computer freezing

give us some specs on your system make model, processor speed, amount of ram harddrive capacity and how much left. power supply wattage, optical drive quantities and types, etc. how long has this problem been going on ? was it tied to any system hardware or software adds or removes? are you connected hardwired or wireless?

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Hello i am a new user to this forum and i have a problem with my computer. It seems that my computer is very slow and often freezing the screen or i can't do anything just locks it self down. The computer i use is a packard Bell Labtop, with Windows Vista? Home Premium.
All the info i could find is on Norwegian text but i guess you can understand what the items are by the looks on them. i have no clue on what to do but i would really like to have this problem fixed.

Info: Operativsystem
Operativsystem Ekte Windows Vista? Home Premium
Vekt 3,5 kg (approx)
Prosessor Intel? Pentium? dual-core processor T2310, 1,46Hz
Cache 2MB
Chipset Intel ICH8-M South Bridge
Minne 2GB DDR2 (2x1024MB) 667MHz
Harddisk 320GB Sata (2x160GB)
Rotasjonshastighet 5400 RPM
Kortleser / Diskettstasjon
Kortleser 4 i 1 kortleser (SD/MMC/MS/MSpro)
Optisk Enhet DVD+RW/DVD-RW multidrive dual-layer
Grafikkchip Integrated NVIDIA? GeForce? 8400M G
Skjerm 17?? WXGA (1440 x 900) Diamond View
Batteri Li-Ion 6 cells 4400mAH
Lyd Integrated
H?ytalere Stereo + subwoofer
Nettverkskort 10/100 LAN Ethernet
Tr?dl?st Intel? Wireless WiFi Link 4965AG
Inn- og utganger
USB porter 4x USB 2.0
Skjerm tilkobling DVI-I
Tilbeh?r Integrert Webkamera (1,3MP)

A:Computer locks it self down or freezing screen all the time

Have you scanned for viruses? Your current virus protection may have been compromised, so try the free online scans at this link: http://www.bleepingcomputer.com/blogs/usas...?showentry=1252

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My system admin (God bless his black heart!) decided that via Group policies all systems on our domain will lock after 15 minutes of inactivity. That's fine for our desktops, but I run a report server (Win 2000, upgrading to XP) that uses VB developed applications to generate Excel and Word reports vis OLE and emails them via Outlook (DDE) through a Microsoft Exchange Server. Now that the system locks every 15 minutes, the scheduled tasks still run, but the Outlook DDE hangs until someone logs back onto the server.

Any thoughts on how I can:

a) Keep the server from locking
b) Wakeup the server if locked programmaticly (sp?)
c) Adjust Outlook to function while the servere is locked.

Thanks in advance....jajmsdad

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I'm experiencing a very strange issue. Seems when I leave my computer on for a while (usually happens around 24 hours worth of use) I will return to the computer to find that I'm signed off of AIM, my webmail site is locked/not responding and I'm not getting any internet activity.

When this happens the computer is partially frozen (new tasks take longer to open and the computer becomes more locked up if I try to get into my internet connections options to repair/disable/enable the Local area connection device.

When I try to restart (all I can do) the computer will hang for a VERY long time and forces me to manually restart from the power/restart button on the tower.

Upon restarting the computer will usually hang on the black windows "loading" screen (blue scrolling loading bar) forever and I'll have to manually restart again for it to reboot and get past that screen on a second attempt.

In my system error log viewer I noticed a lot of errors and warnings.
The majority of them are These:

TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

Generate Activation Context failed for C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_3bf8fa05\MFC80U.DLL. Reference error message: The operation completed successfully.

Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error message: The referenced assembly is not installed on you... Read more

A:Internet locks up and with partial computer freezing

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I have a Dell M5510 precision laptop for business.  Around January 2017, 7 months after owning this laptop the track pad started to come loose. At first I didnt know why, it was very minor, then each month it started to come off more and more. Around 2-3 months ago I stopped being able to use some of the functionality of the trackpad. I finally took the laptop apart to find out the battery had expanded and was causing this issue.  I purchased a M5510 with every upgrade (xeon, 4k, larger battery etc) and figured I would not have any issues as I use this for work. Has anyone else had similar issues on the M5510 Precision series?
It looks like the battery is very swollen in multiple cells and the trackpad looks like its about to blow right off the laptop.  
I'm also not sure how safe it is to use this laptop for business travel now that it looks like the cells are expanding and lithium ion explodes.

A:Dell M5510 battery breaking my trackpad and looks like its ready to explode (4gvgh battery)

So first thing is stop using the computer.  If the cells are expanding that could cause a safety issue.  I would call Dell ASAP and have them replace the battery which is obviously defective.

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My Dell laptop will charge and operate for several hours off a new 6000 MAh battery but the icon in the tray inidcates that it is always on line power. Although both the CD and floppy drive work when installed in a bay the system not indicate that they are present. I have updated the bios from Dell but that does not help. Any ideas would be appreciated.


A:Dell Inspiron 3500 charges and runs on battery but cannot find battery or bay devices

Still under warranty, isn't it? Call Dell for a repair trip.

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The main problem is that is dangerous and toxic and the battery are indeed defective.
I had other brand of notebook (more than 2) ask me for battery change for free after 5 years from acquiring the pc and completely out of the normal warranty.
Why Dell doesn't mind about their notebook users at all?
Why  they cannot change a battery also if i'm willing to pay some money ( for a service that as been done from other brands and have to be done FOR FREE as it is a product defect )
My notebook status:
The dell post replay is here (Japanese):

A:XPS 13 9350 battery swollen and apparently Dell Japanese support cannot fix it, because have no battery in their inventory

Hi celery,
We are sorry to know our Japanese support couldn't help you.Please help us with the service tag of the system you are facing issue with, and pictures of the swollen battery, if you have any so that we can check and try helping you accordingly.
For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

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Hi there,

I'm having dell inspiron 3521 laptop. My battery is 4 cell (40WAh) and recently it was permanently failed. So, i decided to replace it with new one. The question is if i replace my 4 cell battery with 6 cell battery, will it leads to any problems? Can some one please help me to resolve this.
Thanks in advance.

A:What will happen when i replace my dell 40WAh battery with 60WAh battery for Inspiron 3521?

As long as the battery is otherwise compatible -- and you realize it will increase the weight AND the size of the notebook (while the 4-cell likely fits entirely inside the system, the 6-cell will protrude from the back of the system), you will be fine.  There's also a big reason (safety among them) why OEM batteries cost more than third-party knockoff units, if that's a consideration.

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Can someone help me with this problem? So I just received my brand new Dell Inspiron 15 3000 and the battery is not charging. It says it's "Plugged In, Charging" but it never goes up and stays at 0%. At first I thought I just need to plug it in for several hours but it's been 5 hours now and still the battery stays at 0%. I tried running the BIOS Diagnostics just to see if there are problems and there's none. The battery status says everything is running normally and the Battery State says it's Idle. I tried draining the flea power several times, removing and reattaching the battery, but to no avail. I'm getting really frustrated and I'm really close to throwing this laptop back to Dell. 
I read somewhere that I have to update the BIOS but it won't update unless the battery is charged at least 10%. Someone also suggested that Windows 8.1 is causing the problem. I haven't even started using this laptop and it's already giving me a *** ton of problems. Any help would be much appreciated! Thanks guys! :)

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I've been looking around for a battery extender for an adapter with output 6.7A, 19.5Volts -- 130Watts.
No luck so far, as most of the items I found had max 5A output.
Does anyone know of a solution to carrying extra juice on the go for the inspiron 7559? Any advice would be greatly appreciated.

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As the title says.

My battery is 100% charged, when i disconnect the power lead after 30 seconds or so my laptop powers off.

I bought a new battery today charged it to 100% and it does the same thing
Any ideas please

A:Dell Inspiron 7720 Laptop - Battery 100%, turns off when not plugged in, have tried new battery

harrrrrrry.Cable LooseIf you have a cable that is loose, try removing the cable and reconnecting it and make sure it is firmly in place.If the cable is still loose, check for any bent or broken pins or damage to the connector or cable.If there is damage to the cable that is causing it to become loose, the adapter and or cable will have to be replaced.Check the BatteryRight-click the battery icon in the lower right-hand corner, then click Dell Extended Battery Life Options. If this option is not available, proceed to Step 2. Click the Battery Health tab. Make note of the message on the page, when the battery shows as "This battery is performing normally", then the battery is performing as it should.Make sure your bios is updated. You can also run the diags. click the link below.http://dell.to/2k3NUrHTo run a full diagnostic on your computer, go to the Dell PC Diagnostics page, click the Advanced tab and click Run Diagnostic. Uninstalling & installing the Battery DriverIf the above steps don’t resolve and you might need to uninstall the battery driver, and then restart your computer. Follow these steps:Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.Double-click Batteries.Right-click Microsoft ACPI-Compliant Con... Read more

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This started a few day ago and so far as per now i charge it almost every after 2hours but with 45% still remaining on battery.

A:My dell latitude battery shuts down at 45% of battery power remaining and on plugging it into ac, it starts from that same % so am not sure of what is happening to it.

Thank you for writing to us!
Kindly boot the system into BIOS and check the battery health and Ac Adapter.
Also private message the service tag and email address.

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I've been using a Dell inspiron 1545 from about 3 years now and exactly after 2 years of my buy, the battery failed and it started showing me to replace the battery and always notified me about contacting dell for a new battery.
I didn't take this of much concern so i just ignored the message and kept on using my battery with my adapter plugged in. After 4-5 months of such usage, My battery completely failed and doesn't even offer me even a minute of backup, when i remove the power socket. Then i realized the importance of a new battery and then bought a new battery from Dell.
Its the same battery with the same specs and also the same family type. After i removed my defected battery, I replaced my new bought Dell battery and realized that my battery is working fine. its charging well but at some time, it says "Plugged in, But not charging" Which is rare for any new battery, which is bought brand new.

This is how it looks now after i remove the AC adapter plug and when i depend on the battery backup. it is providing me a backup, but I see a yellow exclamatory mark beside it. Which I think should not be present. it also says "Low battery" when there's already 99% of battery left!
I've also followed some online steps
1) updated by BIOS to the latest  2) Followed some other steps like uninstalling the battery ACI in the device manager and etc...
i would love to get this problem solved. I'm using a PA-12 family adapt... Read more

A:Bought a new dell battery and still my laptop battery doesn't charge!

Hi Utkarsh. I Actually FIXED this problem months back. and I exactly want to help you on this so that you can fix it yourself too..
the problem which is creating your battery to show an exclamatory mark is your power settings.
so follow these steps to get rid of that sign and a perfectly working battery.
1) Click on your battery icon (left click) you should see an option called " More power options" at the bottom of the popup.
click "More power options"
2) Now you will be taken to your control panel where you can see all of your power plans and under each plan, you will see an option called "Change plan settings"
3) Click on "Change plan settings" for your active power plan. Now you will get redirected to another control panel window, where you can see two kind of power options to get adjusted. that is, when you battery is plugged and when your battery is unplugged.
4) Don't touch those options, just click on "Change advanced power settings" at the bottom left of that window. THIS IS THE AREA WHERE WE NEED TO FIX!
5)After you click on "Change advanced power setttings", you will see a POWER options popup, go to the bottom and then you can see something called "Battery" with a plus sign on the left. click it.
6) Now you just have to change the levels for the following values
                   --> Critical battery level ( you can change it to 10%)
&nb... Read more

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Hi. After upgrading BIOS to 2.12 the CPU frequency is locked to the lowest possible (disregarding BIOS settings). Plugging in the battery makes it work again.For the sake of prolonging my battery life I ususally run without it when safely docked at home.Anyone else experiencing this? I assume it's a bug?

A:Bios upgrade to 2.12 on T460p locks cpu frequency to lowest when running without battery

It sounds like a bug might have been fixed.  I would expect it to slow down if you had just a battery (no A/C) or just A/C (no battery).  The charhing circuity won't "cook" the battery.  It will stop charging when it is fully charged.

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Hey there,
I've been using my upgraded Inpiron 17R SE happily for a couple of years by now. I've even gone as far as buying an 128GB SSD to futureproof it. This is the only drive - besides the DVD drive - currently present in the laptop. However I've had an issue for quite a while:
Whenever I try to boot the Laptop only using the Battery (even fully charged) it Posts then loads Windows and turns of just before the Login-Screen (I can't see it). When I proceed to turn it back on, it Posts then beeps and says that there is a Real Time Clock Error and gives me the option to proceed booting or to enter Setup.
This however doesn't occur when using the Power-Brick. Moreover it isn't always the case. Sometimes the Laptop boots and works fine just using the battery, but then upon opening a Programm (while under battery-power) it shuts of and gives the same error message again. If it decides to work the battery still lasts for 2-2.5 hours.
I'm really confused to what the problem is. It could be a power delivery problem, but it's still the original battery and laptop with only the HDD changed to a SSD.
I'm aware of it being a rather old machine, but selling it is my only hope for getting a new laptop for college, but I can't sell it in this state. 
I'm at a lost and really really sad because of this issue. I'm sorry for any typos or grammar mistakes, I'm a non native english speaker.

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Hi i have a XPS M140 dell laptop, and bought a new battery, wich came charged to 40%, the instructions said that i should discharge the battery to 2% and then chargeit to 100% for first time.

I used the laptop withouth cord until it was 3%, then i plugged it but the amer light that should appear it is not when i plug the laptop with the battery installed, then i check the energy administrator (i have xp and lubuntu, and it both was the same) and it said "charging" but it stayed in 3%, i let it more than 12 hours plugged but never charged the battery, it is still in 3% and the light of the battery doesnt turn on.

I dont know if the battery is bad, because it worked when had charge, or is maybe the laptop that is not charging.

Is there a war to check if this port is charging electricity to the battery? i have a multimeter and i know how to open this laptop. Any information would be helpful as i havent been able to found information on this.

and also is there a way to know with the multimeter if the battery is allowing energy to charge it?

i hope you have understood, im still klearning english, thanks for your time

A:Hi, i need help testing a battery or a port of battery of a laptop dell

Testing the DC jack on a laptop

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So, I bought this top of the line Latitude 12 M7 with 4K screen, and that was a biggest mistake for all...
The battery life is like 2h 2o min, and that horrible keyboard with a stand behind the screen is not user friendly. I can't even use it on my lap, and thank you for some "horrible" re-engineering design, the Latitude 12 doesn't have a keyboard like the 11 or 13 has! So no built in battery to power the tablet, and no regular laptop style closing lid. Why??? Why someone design something backwards ?
By any chance the Latitude 11 keyboard with the built in battery would fit with the 12? Or in the near future they will realize this model is way overpriced, and the battery life is a joke ?
I am at the point to sell this, forget about I7 and 4K and just buy a Latitude 13 6 gen M5 with a working battery life. Any of you have a suggestion, what I should do? Is any other model recommendation with size of 11-13 , with a decent battery life? 

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My Dell 1545 locks up after 30 minutes of use. It will not do a complete shut down, gets stuck at log off. Screen will say it is logging off for over an hour if I let it.
It will not take the auto updates. It tries and fails on updates.
Anyone have any ideas on this?

A:Dell locks up

First we wil make an anti virus scan
We will then downloand malwarebytes and make a full scan
If these are negative, we will do a clean boot to help diagnose
If these do not work, try in safe mode and see what happens.
Same for Seven and Vista

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I'm.. experiencing the following problem.. 

DELL Inspiron 3537 . Battery not recognized 
When loading: "WARNING: The battery cannot be identified.. strike F1 to continue.. F2 for setup...[...]" 
In BIOS it says NON-DELL battery. Updated the BIOS to the last version available. Same issue. 
In windows, on the right bottom side there is "Battery fully charged" - on plugged in mode obviously - if unplug its shuting down directly. 
On Device Manager -> Batteries - I have both Microsoft ACI adapter and Microsoft ACPI- Compliant Control Method Battery, updated and enabled.  (disabled and re enabled - issue still present)
The led of battery is constantly going RED -WHITE - RED - WHiTE..
It all comes all of a sudden..after an windows update actually. Tried different versions of Windows, issue still present.

Waiting for an answer,
Thanks and regards,
Narcis Vasilache

A:Non-dell battery in BIOS - battery not recognized

Is it a Dell battery?

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Hi Guys,
I have a dell L421X with a dead battery. Called up Dell and they said they didnt have stock for this battery anymore.
Thought to myself, I will just get a 3rd party battery and call it a day. The system boots but says that the battery cannot be identified. In windows it says plugged in , not charging. 63%.
As I understand it Dell deliberately denies 3rd party batteries from charging. But if they cannot even provide me a replacement, what choice do I have? Throw away a good laptop that is 5 years old?
Things I have tried:
Bios update to A16.Remove battery and drain any remaining battery (20 Seconds on Power Button)2 Different 3rd Party Batteries.AC adapter is Original and is fine as per BIOS reading.
So having said all of this is there anyone that knows of a Fix for 3rd party Batteries?
Tried a vhbw battery and a "Genuine" Dell batteries from ebay.

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