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Trackpoint stopped working on X1 Carbon 6th Gen after firmware 1.0.0.3 Update

Q: Trackpoint stopped working on X1 Carbon 6th Gen after firmware 1.0.0.3 Update

Hi guys, I recently got hold of my new X1 carbon and decided to do a thorough firmware update with vantage. When the trackpoint utility firmware 1.0.0.3 was installed, my laptop flashed with an installation failure notice and rebooted. After that, the trackpoint as well as the mouse above the touchpad no longer worked. I tried the advanced setting in control panel, but the entire trackpoint configuration option was blacked out. Does anybody experience similar issues with this update and have any suggestions on how to do a home fix for this? I have been making do with the touchpad and a bluetooth mouse, but it does not feel very "thinkpad" this way.....

RELEVANCY SCORE 200
Preferred Solution: Trackpoint stopped working on X1 Carbon 6th Gen after firmware 1.0.0.3 Update

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Trackpoint stopped working on X1 Carbon 6th Gen after firmware 1.0.0.3 Update

Hello and welcome,

This sounds like the issue sorted in the below linked post.

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-6th-Gen-Synaptics-Touchpad-Firmware...

Thought this was resolved some time ago. Please report back if it helps - or doesn't.

Z.

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RELEVANCY SCORE 94.4

Lenovo Vantage recommeded me to install the following update https://pcsupport.lenovo.com/uu/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-... The firmware update failed with the Error Code[0x69] Since then I can no longer use both the trackpoint and the touchpad!The official firmware update completly bricked my input devices. Does anybody know how to fix this issue?

A:X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

This seems to be an related issue: https://forums.lenovo.com/t5/ThinkPad-L-R-and-SL-series/Touchpad-not-working-after-firmware-update/t...

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RELEVANCY SCORE 92

Dear All,  My Thinkpad P52 are working fine. But after i'm updated the TrackPoint Firmware Update Utility version 07 Nov 2018 from lenovo office site, my  Touchpad and Trackpoint stoped working.  I'm retry install but same error  After restart Windows, i seen this error "PS/2 Mouse Not Detected"  I looking on this forum, and seen many people was installed this firmware got same error ! X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint : forums.lenovo....  This issue solved when Lenovo release new version to fix this error on X1 Carbon, but on Lenovo Thinkpad P52 still have error and we waiting for solutions to fix this. My Thinkpad P52 : Win 10 x64 , I7, P3000, 32GB ,1TB PCIeBIOS Version:  N2CET35W (1.18)BIOS Date:       2018-12-14Machine Type Model: 20M9CT01WW This's my log of TrackPoint-Flash Utility v1.0.0.38 (on lenovo website show this v1.0.0.4) ****************************************TrackPoint-Flash Utility v1.0.0.382018-12-22 10:41:52[10:41:52.303] IAP_MODE: TVSU_FLASH_FW[10:41:52.303] Command Line: "C:\DRIVERS\WIN\Elantech_TrackPointFW\FWUpdate.exe"[10:41:53.898] default interface: PS2[10:41:53.898] OS: 64-bit[10:41:53.929] [WARNING]: 1.6151-1.6399(0.0248) :Write 0x00 => TimeOut[10:41:53.960] IsElanTP: 1[10:41:53.960] Load image file: C:\DRIVERS\WIN\Elantech_TrackPointFW\PSG8E8_RANKA_fv11... Read more

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RELEVANCY SCORE 88

After windows 10 updated itself to version 1703, the TrackPoint on my X1 Carbon stopped working. It's enabled in the BIOS, and uninstalled and reinstalled the Ultranav drivers. When I go to the Ultranav settings the "Enable TrackPoint" section is grayed out. It there a new driver or fix for this issue?

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RELEVANCY SCORE 79.6

Does anyone know why this update is not available through Vantage?  I know there is usually a delay from being released on website vs on Vantage.  I have the trackpoint drift issue but have been holding off installing until its available on Vnatage.  I have X1 Yoga 3rd Gen 20ld model.  It was released on Septemebr 14, 2018.  Other drivers released after that date such as Lenovo Optimizer released on October 2, 2018 was made available on Vantage already.

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My X1 Yoga touch screen stopped working after BIOS(V1.40), Touch firmware(V4.20) update. My Win 10 is still at ver 1803.I downgraded BIOS. But that doesn't help. Can't find a way to downgrade touch [email protected], any solution? Obviously, I am not the only victim. It is ridiculous that your recommended update will cause such trouble.In other thread, someone mentioned to replace screen. Really? The new update caused hardware damage?

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RELEVANCY SCORE 78.8

Lenovo automatically installed a BIOS (1.39) and firmware update in November.  Lenovo Vantage says these updates were completed successfully. The touchscreen and pen stopped worked after that.  Windows doesn't recognize the pen or touch input anymore.  Firmware tool says "device not found".   Latest BIOS update (1.40) and Windows update in December didn't help. 

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RELEVANCY SCORE 78.8

Touchpad on my Yoga 920 stopped working after Intel Management Engine 11.8 Firmware update. Does anybody have the same issue? I tried to factory reset but that didnt help. Thanks,Marco

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RELEVANCY SCORE 78

The title says it all. I'm very frustrated with this problem since I really need to connect my laptop to an external monitor for work. I've read and tried all relative topics in this and intel forums (e. g: https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-920-can-t-connect-to-any-external-mon...), have done all steps mentioned (including firmware, bios and windows update, windows reset, ...) but the problem still persists. Apparently, most users that had faced the same problem been able to get it worked after installing "Type C Firmware for Windows 10 (64-bit)" or the BIOS update provided by Lenovo. I installed them successfully but nothing changed. I am sure it is a software issue since there is no sign of any hardware one (all devices are fine as device manager shows and diagnostics app found no problem). It was just working fine until suddenly stopped working (probably after some recent windows update). I would greatly appreciate any help.

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RELEVANCY SCORE 77.6

So, during the windows installer, no mouse. I couldn't see the pointer, neither the touchpad or trackpoint worked. I managed through using the keyboard, then once I got to the desktop I installed the "Synaptics ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad" driver and rebooted. Still not working. I installed the thinkvantage system update, it detects no updates. I installed the service bridge. No updates. I then made a linux live USB that I use to install manjaro on all my laptops, yes everything worked out of the box on my previous x1 carbon. Touchpad doesn't work, xorg doesn't even recognize any touchpad present. Anyone else have this? Any solutions? This is actually my 2nd X1 carbon; the first works well but the mouse buttons are loose so Lenovo promised waived restocking and shipping with the purchase of a new order of equal or greater value; I ordered another one with plans to return the first one, because I really needed to keep it for work while I waited for the new one. The new one is actually flawless in terms of build, mouse buttons are solid, the CMOS battery is not loose and producing a rattling noise as it is in the first one, and the bottom cover doesn't have the clicking noise that so many are afflicted with. Really I'm willing to try anything to fix the touchpad.

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RELEVANCY SCORE 77.6

All has worked flawlessly for years. This morning the trackpoint quit working. It's greyed out in the mouse settings, but enabled in the BIOS. The trackpad works fine. The buttons under the spacebar do not work. I've rebooted. I've updated drivers. I've uninstalled and reinstalled drivers. I've updated the BIOS. Nothing has helped. Any further suggestions? I'm incredibly frustrated. The reason I stick with Thinkpads is for the trackpoint so if that's not working I may as well throw this out and get a chromebook.  

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RELEVANCY SCORE 77.6

This issue has been afecting me for some time, but as the warranty is coming closer to expire I decided to look into it. Since I upgraded to Windows 10 (at least that I noticed) my TrackPoint has stopped working. I checked the Lenovo assistant and all drivers are updated. Googled some solutions (like checking the setup screeen) and nothing was effective. The Mouse Control Panel shows the TrackPoint options greyed: http://i.imgur.com/yudv9WE.jpg  Before I go through the annoyance of calling the Lenovo/IBM support, is there any known solution for this? Thanks.

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RELEVANCY SCORE 77.6

Recently got a new Carbon x1, and everything was working fine, but once I closed the laptop and when I woke it up neither TrackPoint nor touchpad was working. Reboots didn't help. Tried installing Synaptics drivers - it said there was no device for update. Device manager detects the touchpad as Microsoft mouse with corresponding drivers (screenshot attached).  Also tried installing update for TrackPoint from the drivers list, it said it needed a reboot to install, after reboot there was an error window that suggested trying once again, several times I saw this message.Anyone have this? Are there any possible solutions?(Searched on the forum, but the solutions were not for my case or didn't work)P.S. It would be kinda stupid for a $1500 laptop not to work because of a touchpad

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RELEVANCY SCORE 77.2

This is an old issue, but looks like Lenovo still has not removed this offending firmware from the site (or update it or add a fix). Anyone got any resolve on this issue, or is the "send in your device" the only option? This looks like getting punished for allowing Vantage to continually update your notebook. And in process, "killing" an essential part of it (TrackPoint & Touchpad). In my case, ID of touchpad is TM-2964-1 (Synaptic, not 100% sure).When re-trying to apply firmware PR254199, update fails with error code 0x69. This is the official update that causes this failure:https://support.lenovo.com/us/th/downloads/ds121241 Dated 27 Mar 2017. Direct download links:README file: https://download.lenovo.com/pccbbs/mobiles/j4g502ww.txtFirmware Patch: https://download.lenovo.com/pccbbs/mobiles/j4g502ww.exe Same issue happened on X1 Carbon Gen.6, but there, different touch pad & track point are used and those updates do not help. Tried it.  HELP? Anyone? Regards,R.

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RELEVANCY SCORE 76.8

The TrackPoint on my X1 Carbon stopped working this morning for no explicable reason. I made sure it's enabled in the BIOS, and uninstalled and reinstalled the Ultranav drivers. When I go to the Ultranav settings the "Enable TrackPoint" section is grayed out. Why would this happen all of a sudden? Any ideas on how to fix it? Thanks.

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RELEVANCY SCORE 75.6

Title says it all really. This stopped working after the last major Windows 10 update (the one that introduced the three-finger horizontal scroll for scrolling through active applications). All other gestures seem to work OK, only the 2-finger scroll gesture has stopped working. I have all the latest updates installed, and all the latest drivers.

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RELEVANCY SCORE 73.6

z61t both the trackpoint and ultranav mouse pointer hung and stopped working.Both the Bios and the Thinkpad Config show status as Automatic for both Trackpoint and Touchpad, but when the Ultranav Wizard is started, an error message says "Trackpoint is disabled from Bios.  Please enable it from Bios or Thinkpad configuration utility".Have tried updating the driver (7/14/09) and resetting the Bios to defaults with no change.Battery failed yesterday, and the Bios flash does not allow updating without a charged battery. Could the problems be related somehow?External USB mouse does work.Where do I go from here?Thanks in advance for the help

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RELEVANCY SCORE 73.2

 Hi there,  I would really appreciate help in relation to this ongoing error. I am prompted by Vantage on regular basis to update the SSD firmware from 6L7Q to 7L7Q. Using Lenovo Storage firmware update tool 1.103. Fails every time, has been like this for months so I am not expecting an auto update fix.  Tries to do it, gets to reboot, and then the error below appears.  "software condition is not ready to update due to some condition" I have also downloaded from Lenovo website manually, and have run the zipped version, with same result. I have looked up Samsung SSD drivers directly and there is no options for this drive. Has anyone had similar issue? Please let me know if you have a fix.  Many thanks.  

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RELEVANCY SCORE 73.2

Hello, I have Carbon X1 5th (20HR) running Windows 10 pro (updated).  Altought I followed the instructions here - https://pcsupport.lenovo.com/cy/en/downloads/ds120390 (This is the page for Lenovo users who wish to update TPM firmware) - and installed the "BIOS Update Utility for Windows 10" version 1.33, Windows still keeps telling me to update the TPM firmware driver.  In BIOS it shows that I have TPM ver 2.0, enabled. Since Windows kept telling me to update the TPM driver, thanks to Google I found out that there is a tool created by Lenovo called "TPM Firmware Update Utility -ThinkPad" (It is worth noting that this tool is not mentioned on the instruction page). I downloaded the tool, but can't understnad how to use it (assuming that I should use it at all, because this tool is not mentioned on the TPM instructions page). Could you please help me to solve the TPM issue described above? Is there a way to check what version do I have? Thanks in advance!  

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RELEVANCY SCORE 72.8

Hi, i cant' update the firmware of my toshiba 256gb ssd. i use the latest bios 1.24 and ssd firmware update utility FWNV16. i get the following errors:

A:Can't update ssd firmware on my x1 Carbon 5.gen

i'm wondering why the firmware updater uses the win7_lpmoff file instead of the win10_lpmoff file. I have installed win10 (16299.19) on the machine.

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RELEVANCY SCORE 72.8

In README, new firmware version is "W887904". But my SSD current firmware is "3887904"."W887904" and "3887904" are not same. But is it correct that "No new firmware found."? Or Levono utility program can't find firmware file? "No new firmware found." is too hard to understand. I think better, "No need to update firmware...".... Levono utility program can't find firmware file? "Solid State Drive Firmware Update Utility for Windows 10 (64-bit), 8.1 (64-bit), 8 (64-bit), 7 (32-bit, 64-bit) - ThinkPad FWSD48 19 Oct 2018" is not easy to use. 

A:X1 Carbon SSD Current Firmware 3887904, New Firmware is "None", "No new firmware found." is normal?

Welcome to the CommunityWhat's the laptop MTM code?What's the SSD p/n as well its FRU code on the drive sticker?Could you provide the SSD sticker photo?

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RELEVANCY SCORE 72

Hi, system update shows me an update of the SSD Firmware, but on updating it throws me the following error:  I'm on a X1 Carbon 4th gen, using System Update 5.07.0070. Can you please help?

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RELEVANCY SCORE 72

Hey folks, The middle button for trackpoint doesn't work. All drivers are up to date. Middle button is enabled for scrolling, not clicking. Middle button works when switched over for clicking. It just randomly stopped working last week, but it works when I switch it over to clicking in the settings tool. Any ideas? Thanks

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RELEVANCY SCORE 71.2

I'm setting up a new X1 Carbon with machine type 20FB. It came with a Samsung MZNTY256HDHP SSD. I noted there was a recent SSD firmware update package for this laptop model, so I downloaded and ran the updater. It reported there were no updates. However, after digging a bit deeper, I discovered that the SSD firmware updater for the X1 Carbon 20A7/20A8/etc. DOES have an update for the SSD in this machine. What is going on here? Does this firmware update somehow only apply when the SSD is installed in a 20A7? Or did this particular model of SSD just get missed when Lenovo was putting together the firmware update package for the 20FB?

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RELEVANCY SCORE 71.2

Hello there,I am unable to update the SSD firmware of my X1 Carbon 2nd Gen. I am running Windows 10 1709 Enterprise.SSD is a Samsung MZNTE512HMJH-000L1, current firmware version EXT26L0Q.Installed Intel Rapid Storage Technology driver version: 14.8.16.1063 (newest available for this laptop model) The following error pops up: Logged in as local administrator, tried to disable BitLocker encryption etc... to no avail. Would be happy about any help or suggestions! 

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RELEVANCY SCORE 71.2

My trackpad and trackpoint died while I was editing text (no load, no updates, just typing and stuff). Trying to fix that I successfully updated BIOS on fresh windows installation and tried to update touchpad/trackpoint firmware, but got errors, similar to the ones in that thread. In particular, I am getting :"fail to enter transparent mode" error on the trackpoint firmware update"0x0" error on the touchpad firmware update No found solutions helped. Any thoughts or ideas? Warranty service is not operating at the weekends, so I would love to hear any suggestions.

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RELEVANCY SCORE 70

Hello, I hope someone can help me here. Over the last two months, I have been trying to install the lastest Thunderbolt Firmware Update 1.0.12.0-N23TF13W. Each time I run the update I get the following error:  Also here are the Thunderbolt driver info.  I'm at a lost on how to proceed, please let me know how to proceed. Thanks   

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RELEVANCY SCORE 70

Anybody any clue as to how to perform the update under [email protected]: please bear in mind that not all your customers run Microsoft... support for Linux systems would be much appreciated! https://pcsupport.lenovo.com/nl/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...

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RELEVANCY SCORE 65.2

In the last couple days my X1 carbon 5th gen (with its warrenty coming to an end in 2 weeks) has started to do the weirdest thing. While every other FKeys work perfectly, the first three, those who control volume and mute and un-mute have stopped working.  I checked every possible driver update every day, multiple times since then and nothing seams to work. I also have rebooted and - miracle - the 3 keys started working again ... for a couple seconds before stopping once more. The only thing I have not tried is to reinstall windows, but I must submit my masters thesis pretty soon, so if I can manage to fix this problem without spending a whole day reinstalling everything on my laptop, I'd be eternally grateful.  Ideas? 

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RELEVANCY SCORE 64.4

Audio was working perfectly then stopped. Had a recent system update installed, so not sure if that caused it. Also recently installed headphone drivers. Among my actions: updated driver; also unistalled and reinstalled latest driver. No effect, still no sound from Realtek speakers. I'd welcome any suggestions. Right now I have a great laptop but no sound.

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RELEVANCY SCORE 64.4

Sunday night the Lenovo companion did a few updates including a BIOS update and also an update for the Synaptics, but I can't see it in the Installation History (it doesn't show up). Anyway, after that update, the touchpad doesn't move the mouse anymore. I can still click it, but it doesn't respond to any gestures. I checked in BIOS and it's enabled, I checked all possible settings and it's all enabled and on. Any ideas of what I could try? My laptop type is: 20HR-CT01WW Thank you, Iulian 

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RELEVANCY SCORE 64.4

since this week's windows update, fingerprint stopped working. uninstalled and installed the latest driver from lenovo support, no luck device status shows :This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful. this usally means incorrect driver, but updated to the latest available 5.2.3531.26having no luckany suggestions? is it a known thing ?

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RELEVANCY SCORE 64.4

Sunday night the Lenovo companion did a few updates including a BIOS update and also an update for the Synaptics, but I can't see it in the Installation History (it doesn't show up). Anyway, after that update, the touchpad doesn't move the mouse anymore. I can still click it, but it doesn't respond to any gestures. I checked in BIOS and it's enabled, I checked all possible settings and it's all enabled and on. Any ideas of what I could try?
 
My laptop type is: 20HR-CT01WW
 
Thank you,
 
Iulian
 
Moderator Note: Edited subject to match content more clearly.













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A:X1 Carbon 5th Gen Touchpad stopped working

I'm having the same issue - didn't realize the touchpad wasn't working until today. I notice it works very briefly when you first boot up and then the pad stops working (only clicks work)My type is 20HQ

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Is there a way we can change the touchpad Reverse scrolling option (Scroll --> Two Finger Scrolling --> Switch Direction) on the X1 Carbon through an automated way. We see that after Windows 10 upgrade, the scroll option on the touchpad has been changed. So doing it manually it works but we want to automate it either through a registry change or some other method. Yes manual changes works perfectly.

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Stupid geek in me upgraded without any particular reason the firmware of the DVD+-RW TS-L632H I have in an old Inspiron 1525 to version DW30, the latest available from the Dell site.
Until then the drive functioned flawlessly. After the upgrade and os restart, the drive died completely. It is viewed and "works properly" in control panel, but I cannot eject it, its led doesn't light up and it is basically unusable.
I tried uninstalling the drivers from controlpanel and then let the os reinstall them, downgrade the firmware to dw20 and then dw10 and still no luck. The drive cannot be ejected and looks like its power cable is unplugged.Bios version is A17 and the system has XP/Linux in dual boot mode. The problem persists on both os's.
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A:Inspiron 1525 TSSTCORP dvd drive stopped working after firmware upgrade

I do not think there is anything to do unfortunately. You can probably find a cheap optical drive for that laptop on eBay if you wanted to replace it.

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Please hope you can help! About a week ago the external monitor (connected through HDMI) stopped getting signal, when reinstalling the driver it started working again. Now it happened again, and I tried reinstalling again, but nothing. I have tried the cable/monitor and they work fine, its the computer/hdmi-port. I'm pretty sure it's not a hardware problem... The Intel Driver Update Utility doesn't help either, neither does Lenovo Solution Center. What to do, I'm desperate! Help is tremendously appreciated!! /Fredrik  

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RELEVANCY SCORE 63.6

I try to keep that short: symptons:- i see my mobile broadband network in tray, i can connect it. it shows fine, no error, looks like connected perfectly.- on Diagnose the Mobile NUmber shows cryptic signs, and i get the error:the mobile broadband adapter is sim-pin2 locked. (hope translation is fine, my installation is german: "Das mobile Breitbandgerät ist durch eine SIM-PIN2 gesperrt." - i cannot browse anywhere, i cant ping, i cannot even ping own IP and Gateway.- Hardware: Sierra Wireless EM7345 4G LTE- Driver: 10.0.16299.192- Firmware FIH7160_V1.2_WW_01.1616.01- GPRS; EDGE; UMTS,HSDPA;HSUPA;LTE;HSPA+ This started 2 days ago, 5th February 2018, after i installed new Windows 10 Updates (Windows 10 , 1709 (Build 16299.192) i tried:- remove SIM card,- replaced SIM card with a new one- uninstalled driver, reinstalled- deleted and reconfigure APN ... Still all looks fine, as it would be perfectly connected, but cannot ping/reach anything. Any ideas? Thank you!  

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RELEVANCY SCORE 63.6

TP X1 carbon with Windows 7/64 bit Some Hotkeys do not workF4, F7, F8 ,F9, F10, F11, F12 do NOT work.Caps lock does not display on screem All this happened at the same time. Might be because of an update (either Windows or Lenovo) but I am not sure.Tried the recommended fixes and installed the hotkey tool n1qvub3w.exe but that did not solve it. It is extremely frustrating to have this issue without any proper resolution.Any help is appreciated.

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RELEVANCY SCORE 63.6

Members, Recently, I noticed some of the special Hotkey Fn keys stopped working. Here's the breakdown: Working:F1 (speaker on/off)F2 (vol down)F3 (vol up)F5 (screen bright -)F6 (screen bright +)Stopped Working:F4 (mic on/off)F7 (project)F8 (wifi on/off)F9 (settings)F10 (search)F11 (open apps?)F12 (all apps?)This happened once before and a driver/BIOS update fixed it, but this time, nothing seems to fix it. I am an Inside Track candidate for Windows updates, and the keys themselves work (the normal Fn keys work). Searching Google and the Forums comes up empty. Specs: Product: 20FQ001VUSBIOS: N1FET63W 1.37Windows 10 Pro 64-bit Version 1803 Build 17134.167Hotkey Features Integration for Windows 10 (64-bit) - ThinkPad Version 9.0.2.2 All updates completed (Lenovo and Windows). Any thoughts/ideas?Thanks!-Matt

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RELEVANCY SCORE 63.6

The left USB port stopped working last night on my Gen 3 Thinkpad X1 Carbon.Don't think it's a driver problem, as it's been working fire up til now.The port just no longer exists as far as I can see. Plugging into it does nothing. Any ideas?Thanks

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RELEVANCY SCORE 63.6

I am not sure if I am in the right forum, but this whole site is so difficult to navigate. There are no suppot numbers, and no-one to call. I am on a different computer now because my keyboard on my X1 Carbon Thinkpad has suddenly stopped working. I can get a keyboard to come up on the screen (and type in using external mouse) but none of the keys on the actual keypad work. None of the keys work. Some of the FN keys work. I have tried Ctrl + Alt + Del.
 
Moderator edit: Added detail to subject

A:X1 Carbon Thinkpad keyboard stopped working

PS The touchpad is working. 

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RELEVANCY SCORE 63.2

Recently I upgraded from Windows 7 to Windows 10 Pro, before this I have no clue if the webcam was working but since trying to use the Camera app I have noticed there is no feed.I then went looking around, having installed (all auto-update recommended) applications for the laptop from the Lenovo support and drivers page. I noticed that there was no Intergrated Camera driver in the list, I then decided to install it manually. I was then met with a "Can't find the device, Abort install!"I have attempted to use FN+F6 to enable and disable the camera, even with restarts in between. I have also gone through the BIOS and enabled/disabled the camera to see if it would then detect it and nothing has worked.Has anyone else had an issue like this and been able to resolve it?

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RELEVANCY SCORE 63.2

HI there I am having a peculiar problem. The right-side USB port (the one next to the Ethernet port) of my 3rd Gen X1 Carbon (model 20BT) has stopped working. Windows reports two USB controllers, and Linux does the same. The ethernet port works as expected. I even replaced the USB/RJ45 system card and the problem persists: The Ethernet port works, the USB port does not. No peripheral is being recognised (I have tried a wireless mouse, a usb flash drive and a Yubikey) and no power seems to be available from the port.  I was thinking that if there was some issue with the motherboard then one of the USB host chips would not be recognised, but this does not seem to be the case. I am now thnking whether it would be worth it to replace the motherbaord or just purchase another (used) machine. The warranty has expired. Any ideas? Thank you! Frixos

A:Right-side USB port stopped working on 3rd Gen Thinkpad X1 Carbon

Hi frixosk, Does it mean that the one on the Left-side still works? If yes, you may consider to work with a handy USB hub like this. 





"May the Force be with Lenovo"

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RELEVANCY SCORE 62.8

Dear All, After last BIOS update (middle of March 2018) left USB port stopped to work on my X1 Carbon (type: 20A8S04N1H). Please, help!Thank you in advance!

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RELEVANCY SCORE 62.4

I have a new X1 Carbon 6th generation. I have noticed that intermittently, the cursor will start drifting around the screen and the trackpad becomes unresponsive. I believe that this is the trackpoint making the cursor move. It lasts between 2-10 seconds and is very frustrating as I can't continue my work. I have tried disabling the trackpoint but I like using the top mouse buttons which get disabled as well with this settting. I have tried reinstalling the input drivers, no luck.Any suggestions? Do I need to return the laptop?

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RELEVANCY SCORE 62.4

Hello all I have terrible but totally random trackpoint driftinghttps://imgur.com/LCVFRNWIt can be so bad it will drift for the whole screen. during the drift, the touchpad is non-responsive.It'll continue to drift if i keep trying to use the trackpointthe only way to stop is to wait 1-2 mintues hands off trackpoint. If i try to use the trackpoint before the 1-2 minute is up, even if the cursor is still, it will stil drift!   I noticed there's a new firmware for Yoga gen 3 which MAY fix this problem for them.- Is there such a firmware for X1 Carbon Gen 6 ? - does this firmware work with X1 C Gen 6?  i am hesitent to try a firmware. Happily try a driver though!https://pcsupport.lenovo.com/au/en/downloads/DS504047 

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