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Windows 8 Dell Backup and Recovery Manager doesn't work

Q: Windows 8 Dell Backup and Recovery Manager doesn't work

I have an Inspiron 7520 and uninstalled and reinstalled the new version of Dell Backup and Recovery Manager -- upgraded to premium to make sure that I would have full ability to use the program. Note: the old version didn't work at all -- hung up on backup, etc.
I have rebooted.
When I try and open the Manager interface, I can't. All I get is the clock logo with the hand spinning. I cannot set the destination. I cannot select what I want to back up. I've tried this several times and just get the spinning clock which I end up ending through Task Manager.
I have tried opening the Manager from the installed link on desktop, from my list of programs, from the Start menu, and from the tray icon. Nothing works.
Any suggestions?

Preferred Solution: Windows 8 Dell Backup and Recovery Manager doesn't work

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A: Windows 8 Dell Backup and Recovery Manager doesn't work

I have the same issue with the non premium version, I made the mistake of upgrading to v1.0.0.4 that is available for download and now have the same spinning clock, the program never loads so can't do anything with it. I have tried twice now to uninstall and then reinstall but still the same issue with spinning clock.
This is on a brand new XPS 8500 running windows 8. The reason I tried upgrading is that the version I had would not create recovery disk on usb key (would take forever to see the usb key and then would fail with pretty much useless error message before writing anything to the usb key, all it would do is format it to something that could no longer be read by windows.

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I have performed a system recovery (using the Dell Backup and Recovery App)  which took the laptop back to the state that it was when it came from the factory. Since then I get prompted to activate Windows 8 but I get a "Windows cannot activate right now" message all the time. What do I need to do to re-activate Windows 8?

Many Thanks

A:Windows 8 re-activation does not work after running Dell Backup and Recovery

Hi GeorgiosM,
This error can happen if the computer is not connected to the Internet.
If the computer is not connected to a wirless/wired Internet then connect the computer to the wired/wireless internet and try to activate Windows 8.
Refer the following link for more information:
Awaiting your response!

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I have an Envy 23 touchsmart that automatically upgraded to Windows 10  last year (originally with Windows 8 when I purchased the unit) when Windows implemented the free upgrade. Unfortunately, I wans't able to upgrade also the HP Recovery Manager to suite Windows 10 and now I have to restore Windows due to system registry failure.  Is it still possible to backup my files ? If so, could you guide me how to do it?

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I'm using a Dell Inspiron 15 - 5000 series which contains Windows 8.1 OS. This laptop has "Dell Backup and Recovery Manager" of version I tried to backup the OS and Dell drivers using Dell Backup and Recovery Manager by connecting a Hard Drive of 1TB. But the back-up process is not completing, once it reaches the finishing stage it throws an error saying "Dell Backup and Recovery Manager has stopped working. Please close the program".
Could you please advise on how to proceed further in order to backup my OS and Drivers successfully.
Awaiting replies.
Thanks in Advance. 

A:Dell Backup and Recovery manager

Download the latest version of DBAR 1.9 at the link below. The newest version contains the bug fixes that users were complaining about. Version 1.9 is compatible with Windows 10. 7, 8, and 8.1.
DBAR 1.9 Download and KB Info
For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.

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Long story , I recovery all system programs because of my driver error (the new amd driver didn't work at my pc) i try to recover driver but didn't work , last thing to do was to recover all programs on my pc without deleting the fils. and under work ( recovery manager was installing the programs) it come a error "recovery not complete" and I get 3 options ? Save log, details and try again , the try again doesn't work , it's just come ups the same and I can try again forever without any news. Pls help , i would paste in some screens or videos but I don't now how on this site, maybe I can try something with bios, pls help

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The backup usb flash was prepared for Vostro 3750 on Windows 7 using Dell Backup and Recovery Manager. After the booting from this usb flash manager can only proceed using factory image:

The custom image is visible but manager cannot proceed if it is chosen:

- the button is inactive. I would be grateful for the solution.

A:Dell Backup and Recovery Manager cannot proceed

Images you make must be on external hard drives, not flash drives. The recovery flash drive allows you to boot the computer and then select the external drive with the image. The flash drive doesn't contain the image. Your factory restore image is probably no longer available.

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Ok so I have seen this bootmgr problem posted all over the Internet, but there are very few solutions and most of the solutions will not work for me, so any help would be amazing. My system is an HP Pavilion Notebook dv6500t.

Intel Core2 Duo processor T7300 (2.00 GHz & 4 MB L2 Cache)
2GB DDR2 (2 Dimm)
383MB NVIDIA GeForce 8400M
160GB 5400RPM Hard Drive

from what I can tell it has a small 2gb recovery hard drive to run vista's recovery manager off of instead of using a restore disc. HP sent me no Vista discs or system restore discs.

So the problem is when I start up my computer I get a black screen and a message saying:

"bootmgr is missing press ctrl + alt + delete to restart"

When I restart I get the same message. I tried opening up the system restore menu that is built in, and starting a full restore to its original factory condition but as soon as it starts reformatting the hard drive I get a message that says:

"Error 0x4001001300001002. If this issue continues, please contact HP support."

And of course I contacted HP support which was a waste of about 3 hours of my life and nothing got resolved. I have done numerous hard disc diagnostics tests and they all come up clear. I have also tried using the command prompt to copy the bootmgr file and folder to my other drives but had no success.

So If anyone can help me I have only had my laptop for 2 weeks and am desperate for some answers. Anything would be much appreciated.

A:Bootmgr is Missing & recovery manager doesn't work

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Since I upgraded my Dell XPS laptop to Win 10 my Dell backup Recovery Premium upgrade doesnt appear and I have no idea how to make my system detect that I have pirchased this software.
I have all the original emails for the purchase, and the software worked a treat until the day I upgraded. Can someone please help me

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I have the same problem.
Recently I updated my PC from windows 8.1 to windows 10.After almost a month I returned back to windows 8.1 from windows 10.
When I tried to install dell backup and recovery (Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00) I got factory error 5.
I cannot refresh my PC from windows also. I am getting the error “could not find the recovery environment”.
Now in command prompt
1. reagentc/info

2. reagentc/enable

3. Exit and reboot.
After the reboot I tried to install dell backup and recovery again. Then also I got the same “factory setup error 5”.

Then I checked the reagent/info in command prompt after reboot. It shows it is disabled.

Please help me.
Thank you

A:windows 8.1 recovery problem and install dell backup and recovery software...

Click the link below for information on restoring the OS using DBAR.

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i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5
is there any technical help me please...thx
however...its cant recovery or reset my laptop back to factory image...

just like this photo...
recovery cant... refresh also cant...

A:windows 8.1 recovery problem and install dell backup and recovery software...

just similar same with my problem, my one is factorysetup error 5, i think its different...
however my recovery software uninstalled, because installed new version need to uninstall old version, after it cant install new version....
then ur laptop can launch recovery or not??my one cant just show above picture.....

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Dear Dell,
I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tyied with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article   593906  Published on 2013-01-21  ( relative link http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=593906&doclang=en&l=en&s=dhs   ). Although i have done the updates ,i am still not able to create recovery discs !!   Current Issue:  after inserting the  3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD.  I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !). As you can understand this is a workaround and not a Solution.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution.   (Model  : inspiron 15  3521)&... Read more

A:Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8

Hi ylikonomos,
You can try to uninstall and re-install Dell Backup and Recovery Manager and Dell Support Center. Follow these steps: 

Press Windows+ 'X' key on the keyboard.
Select 'Programs and Features' from the context menu that appears on the left bottom corner.


Uninstall Dell Backup and Recovery Manager and Dell Support Center from the application list.

Hereafter, check the BIOS version installed on the laptop. Press Windows + 'R' key, type msinfo32 and press Enter.   Locate the BIOS version. If it is A04, the BIOS update is not required. If not, update BIOS. Before flashing the BIOS please check the following:* No external devices (printer, USB drive, SD card, DVD) should be connected.* All other programs should be closed and documents saved.* The AC adapter and battery should be connected during this process. The battery should be 10% or more than 10% charged.  
Here is the link for BIOS update: http://dell.to/VBwSAh. The laptop will reboot after this update. Visit this link: http://dell.to/VBz1fr and click Dell Support Center. Download and install the application. Once done, visit this link: http://bit.ly/UUjIs0 and install Dell Backup and Recovery Manager. Reboot the computer and check if you are able to create the recovery media.
Please try these steps and share the status.

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I installed all the softwares and drivers that came along with the HP upgrade DVD. But, I find that the Backup and Recovery Manager missing on the DVD. Is there a Backup and Recovery Manager for Win 7? I liked the backup and recovery manager that was available on my Vista when I bought this laptop but is now unavailable because of the upgrade!! Any solutions for this? I do not want to use the default Windows Backup as I do not have a separate HDD at the moment to store the backup there and do not wish to populate my local hard disk with backup data!! Thanks.

View Solution.

A:HP Backup and Recovery Manager for Windows 7

Ok thanks. I have my Vista recovery partition intact. So, I believe, I should be able to recover if I have some sort of problem! I was able to find a backup and recover in Win 7 itself. Perhaps, I should wait for the software to be released by HP. Thanks again!

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I bought a new Dell i3847 and it has Windows 7 Pro 64bit factory installed on it.
I wanted to do a full system backup, but the Dell Backup and Recovery software will not allow me to do a system backup.  Further, I have been unable to create a system recovery disk using Dell Backup and Recovery.
I can't use the Dell provided system disk for recovery because it is clearly marked Windows 8.1

1) Why is a Win 8.1 disk included with a Win 7 Pro 64bit system?
2) What is wrong with Dell Backup and Recovery that it:
a) can't create a factory recovery disk
b) won't allow me to create a system back up so I can return it to the factory state


It's been 2.5 hours and it is still "initializing disk" to create a factory recovery.  It usually fails somewhere during initialization or writing.    Spending hours for each failed attempt to create a factory recovery disk is NOT GOOD!

A:Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

It has now been 4 hours and Dell Backup and Recovery is sitting on "Initializing Disk" under create Factory Recovery Media

I can't have it take hours and hours, then fail and then try again.... then take hours and hours.... then fail ... then hours ... then fail...


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I always get windows boot manager error no matter what i do. Even if i set my microsoft bootable drive it still goes to windows boot manager error. I also tried removing any external devices even changed the flash drive i use for bootable drive but it
still doesn't work. The only time bootable drive works was when i remove the hdd. I can't access F8 no matter what so ican't access safe mode and cmd.

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I just tried running a backup on my Windows 7 Pro and got "backup application could not start due to internal error: Class not registered (0x80040154)"
I put a snip of it in (attachment) Why would that happen if I'm trying to set it up?

A:Windows backup doesn't work?

Still looking for some help on this one. I really wanted to get that fixed before installing SP1. I thought installing the SP might fix what ailed it but it didn't.

I contacted support but they didn't get back to me, they sent me a request number but when I ran the diagnostic it said it couldn't send it.

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Help my windows 7 laptop just keeps rebooting and i cant get to safe mode or recovery what should i do ?

A:system recovery doesn't work and safe mode doesn't work and just keeps reboting

System manufacturer and model?

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Help my windows 7 laptop just keeps rebooting and i cant get to safe mode or recovery what should i do ?

A:system recovery doesn't work and safe mode doesn't work and just keeps reboting

System manufacturer and model?

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This problem occurred a few years ago. I made a backup file to my external HD. Then I thought that I would make a different kind of a file (different content), so I deleted the first one and started to make the new one. Now the Backup didn't start! I click 'Back up now', nothing happens. From that on, any button or link (for example 'Turn on schedule') hasn't worked on that backup panel.

So, what to do? This isn't the end of the world. I can use other programmes, but I want my OS to work seamlessly.

A:[SOLVED] Windows 7 Backup and Restore doesn't work at all

I am not sure where you are going with this?
You created one backup years go . You deleted the first backup file and wanted to created a new one but now it seems like your windows is not backing up?

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I just paid $40.00 for a restore USB drive for my wife's HP Pavilion dv6-6108us. Her HDD failed, and I replaced it, but couldn't find her original disks. As soon as the USB drive arrived last week, I inserted it, and booted from it, choosing the restore option.  I received an error message saying "Windows cannot find 'E:\System.sav\Util\RStone.exe'. Make sure you typed the name correctly, and then try again. So, I click "OK" and I'm then told Restoration is finished. Restart. So, I remove the USB restore drive, and restart. But, after the restart, I receive the error message "BOOTMGR image is missing Press Ctrl+Alt+Del to restart."

A:HP OEM Windows Recovery USB doesn't work

Hi: I have read that several folks are getting that error message with the HP-supplied USB recovery media. Unfortunately, I wouldn't be able to help you with that issue, but if you can still read all 25 characters on the W7 product key on your notebook's case, you can make your own plain W7 installation media. This site claims to have genuine, unadulterated W7 ISO files for download... https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool Click on the link labeled Windows ISO Downloader.exe You can use either the:  Win 7 Home/Pro (as applicable to the key) SP1 or the (Retail version, but the  OEM key on your PC's case will work with it)  Win 7 Home/Pro (as applicable to the key) SP1 COEM (This version would be for what HP would have used--System Builder) N is for European Union (EU) countries. K is for South Korean markets. Then you can use this tool to transfer the file to a 4 GB USB flash drive or a DVD. https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool If that works for you, I suggest you contact HP and ask for a refund of your purchase. Then go to the notebook's support page to install the drivers and available software for it.

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Dear Dell,
I am  create recovery discs from "Dell backup and Recovery application" however i did it and finish successfully but when i used it when i boot up the laptop after choosing to erase all data the first disk work just fine and reach out 54% it eject and ask to (Please insert disk #2) here i have the issue,when i insert the second DVD,the optical drive didn't spin and appears the disk to be dead,it's been like these since yesterday.
Current Issue: I restarted the laptop and got this message
“Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:1. Insert your Windows installation disc and restart your computer.2. Choose your language settings, and then click “Next.”3. Click “Repair your computer”.If you do not have this disk, contact your system administrator or computer manufacturer for assistanceStatus: OxcOOOOOOf (note: these many be zero’s, not sure) 

when i tried to use the recovery disks it go all the way to same point when i insert the second disk and seems to be dead.
now i can't use the laptop anyhow so help me and provide any solution please.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution. (Model : inspiron 15R 5537) . Thank you

A:Dell Backup and Recovery reinstall DVD on Windows 8 not working

No MSDM tab = No UEFI BIOS embedded SLP key. The motherboard needs to be replaced by Dell.
Looking at the Service Tag there were 100 systems purchased so contact your reseller to get the service tag transferred to your name then contact Dell Technical Support:

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Hello. I am having a few problems with my laptop. When i first started it up, I did a factory reset once by going into Dell Backup & Recovery (version, preloaded) located in the Troubleshoot options. it was a Windows 8.1, once the reset was complete, i decided to upgrade to Windows 10 i didn't update any drivers and applications before i upgraded to W10.
Once upgraded, i went to the dell website downloaded a couple of the latest drivers and BIOS. I installed them and updated the Dell Backup & Recovery ( for Windows 8.1; I did this because in the Windows 10 tab didn't have a DB&R install, so i just went to the W8.1 tab and took that. I did not uninstall the old one that was left over from Windows 8.1.
Once that was done i went into the program and it told me to update it, which i did and then it told me to create a recovery media, i did this with a USB stick and all was fine. I went into the troubleshoot options to reset the PC, and the option for DB&R was not there. Because that option wasn't there i knew something was wrong and decided to downgrade to Windows 8.1 just to fix this issue.
So instead i booted up into the recovery USB i created with the latest DB&R and factory reset there. Then there was a error and then the laptop had shutdown. I booted it up again and continued to factory reset from USB again. This time there was no problems. Windows reinstalled all fine, with all original loaded stuff, but the DB&R opti... Read more

A:Dell Backup & Recovery missing after Windows 10 upgrade

I forgot to add that it is a Dell Inspiron M731R 5735.

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I have backed up to a USB drive with a system image of windows using the backup and restore of 7. Now my XPS 15 comes with a recovery partition. I am concerned that if I ever used the recovery from windows system image, it would destroy the recovery partition?

So can I safely use the windows image?

A:Windows backup - Will it destroy the Dell recovery partition?

Providing you only backed up the Windows partition and not the recovery partition then a system restore from your backed-up image, will leave the Dell recovery partition untouched, as far as I'm aware.

If I'm wrong, you can rest assured the cavalry will be along to put me right!

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My brother is using Windows 7 and suddenly after boot menu the computer reaches his wallpaper, with the mouse icon moving fine but no foldiers, files, startmenu or anything else showing.

I people with the same problem online opened Task Manager and opened Explorer.exe to make it work, only Ctrl Alt Del brings us to a black screen which disappears after a few seconds and take us back to the blank wallpaper. I can reach the Control Panel or anything else really when I right click the wallpaper and go to any of the options that bring me into some folder.. but when I'm in a folder and click anything, it won't work. I tried to open Task Manager like that too, or even Explorer.exe, but nothing happens.

Safe Mode works fine bytheway and can't seem to find any errors.

He doesn't have an Anti Virus has his subscription finished lately.. I tried to download AVG during safe mode with networking, but I'm unsure whether it's doing the job right..

Any other options?

Thanks in advance,

A:Windows 7 blank wallpaper + Task manager doesn't work

"He doesn't have an Anti Virus has his subscription finished lately"

Big mistake. A PC without up-to-date antivirus software will become infected with malware within hours if it's connected to the internet. Please post on the malware forum here: Virus/Trojan/Spyware Help - Tech Support Forum

You must install an up-to-date antivirus as a first step, otherwise the advice you get from the malware forum on removing existing malware will be a waste of time as your PC will just get infected again.

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When I start up Windows, I have two options, "Windows 7" and "Windows 7 Home Premium (Recovered)", and only the second one works. This is annoying because it defaults to the first entry.

Some background info: I added a second hard drive to my laptop, and I used an Ubuntu install disc to move Windows 7 to the second hard drive and install Ubuntu to the first (larger) hard drive. When I start up my computer, the Grub boot loader gives me an option between Ubuntu Linux and Windows 7.

When I first tried to boot into Windows, it had problems (caused by finding itself on a new drive I assume) and attempted to do startup repair which didn't change anything. It had detected a Windows 7 installed on drive "E", attempted repair, but on reboot I got to the same place. Next I used the Windows 7 Repair disc that I had burned earlier, which appeared to do the exact same process of attempting startup repair, however this time when I rebooted I got the option between "Windows 7" and "Windows 7 Home Premium (Recovered)". The first option causes it to do what it did before, and the second option gets me into Windows 7 fine. Windows still sees its hard drive as "C" which is good.

While looking for solutions to this, I found the bcdedit utility. I attempted to rename "Windows 7 Home Premium (Recovered)" to just "Windows 7 Home Premium" to test whether it changed anything, but when I boot up I still get "Windo... Read more

A:Windows 7 boot manager default entry doesn't work

Welcome to Windows Seven Forums.

You may need to run a startup repair three times with a reboot between each occurrence.

Startup Repair - Run 3 Separate Times

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Hello everyone! Sadly my first post here is written under pretty bad circumstances.

I am one of the many people whose systems (in my case a Precision 15 5510) were "automatically" upgraded to Windows 10 without warning, as Microsoft changed the status of Windows 10 from an 'optional update' to that of a 'reccommended update'.

After the installation completed, I was presented with the EULA and selected the 'decline' option and Windows notified me that if I continue with this option it will 'attempt to re-install Windows 7' so I did that. After supposedly re-installing Windows 7, my system restarted and booted with the Windows 7 logo but before the login screen appeared I got a blue screen and the laptop restarted. This subsequently happened every time I attempted to start my laptop, except for when I tried to boot in safe mode (which it did successfully).

I restarted the laptop, pressed F8 and selected the Repair option and the Dell Backup and Recovery option after that. I selected the drive I want to backup (C from the menu and was notified to insert a Flash Drive or a SD card that has more than 43GB free. I inserted a 64 GB USB 3.0 Flash Drive (SanDisk Extreme, which is meant to be really fast) and clicked 'Next'. Dell Backup and Recovery has since been stuck on the next screen which says "Backing up your data and Dell Backup and Recovery settings" with the progress bar just flashing by rather than actually showing any progress. ... Read more

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I've been using Dell Backup and Recovery on my XPS18 since I bought it.  It has worked through Windows 7, Windows 8.1 but now no longer works in Windows 10 for some reason.
I'm using the same external WD drive I bought with the XPS18.  The drive is connected directly to the USB 3.0 port on the XPS18.  It is a 1TB My Passport WDBACX001088K-1.  Backups used to take about 3 hours.
When I first upgraded to Windows 10, I was informed that there is a new version of Dell Backup and Recovery.  So I upgraded it to the latest version, and it installed properly.
I was then warned that since I now have Windows 10, I should do a full System Backup, so I did that and this is where the problems began.
It asked me if I wanted to Delete my Windows 8 backups to free up space, which I did.  Then, when I start the System Backup, it does the steps... Create list of files to be backed up.. it finishes, although it takes a while to do it, then when it starts the backup it takes FOREVER to get to 29% and then just fails.  I mean it takes about 18 hours to get to that point.  I have tried this three times. On the last attempt, I turned off my Carbonite backup and my Trend Micro, turned off the screen saver and set the power settings to stay on indefinitely, and the same thing still happens: Gets to about 29% and stops with a very simple message saying "backup failed", with an OK button.  (It might say something a little more than &qu... Read more

A:Dell Backup and Recovery Stopped Working after Windows 10 Upgrade

Exact same issue here - Dell Inspiron 2350. Backup and Recover has always been slow but the new version is super slow and has failed twice (after 14 hours!!).
My view is that it is not worth the time and effort to make it work. I have a system recovery usb stick and hopefully that will be enough to boot and access the internet to reinstall windows and download drivers if a major failure occurred.
I will uninstall Dell Backup and Recovery as your post has been up a couple of months and no reply and it is a major resource hog on startup and there is no way to tell it to bugger off!

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Hello everyone! Thanks for taking the time to read this post!
I have an Acer Predator G3100
Computer Specs:1 TB hard drive
8 GB DDR3 memory
AMD Phenom X4 850 quad-core processor
DVD-Super Multi drive
NVIDIA Geforce GTX 550ti (Recently replaced with an ASUS GTX 660 ti)
Windows 7 Home Premium 64-bit
LITEON PS-6451-5 450(?) Watt Power supply
ADATA XPG SX900 128GB SSD (Added by myself)
Now, I also have a picture of the motherboard. I'm not sure of the brand.

(The SSD was only not secured because of testing reasons when trying to figure out the problem)

So my problem began with me going away from home and putting the computer on restart before I left (I use splashtop to access my computer when I'm not home). During the following evening and night there was a lightning storm in town. I got home the next day with the computer being off. I tried to turn it on by pressing the power button and there was no reaction, I checked the power and unplugged the computer and plugged it back in again. I tried again and It powered up. Everything was loading fine until it started to load the OS (Windows 7 Home Premium) at that point the screen froze and the longer I waited the faster the CPU and Case Fan ran until it was what I assume at 100%. I turned the computer off, and restarted it into BIOS. CPU was stable at just about 50 Degrees Celsius. I left it to cool off for a bit and restarted it.

It froze again when loading Windows. I made a Windows recovery disc from my Laptop (Windows ... Read more

A:Windows won't start, recovery disc doesn't work...

I've seen this happen a few times with jumps in current (which may have came from your lightning storm). It's not the SSD/HDD, and in my case, it was the southbridge controller failed, which houses the SATA ports. Specifically, voltage regulators were overheating, and after 15-30 seconds of attempted use on the SATA ports, it would halt it's process.

Possibly the most irritating part of the whole thing was that I could idle a system or RAM process (BIOS/memtest/etc...) with no problem. It was once I tried to use any mass storage controller that I had no luck.

I've heard of ways around this, like rigging a case fan to hang perfectly over the regulators and run at full speed to keep them cooled, but that was ridiculous for me, I just replaced the board.

For fun, have you tried swapping your SSD with a spare drive (if you have one) and loading a clean install of Windows to rule out what I'm referring to? If you can get up and running with a test installation, it will help determine where the issue lies.

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I cann't reset my pc after windows 10 november update. I got an error massage that the pc couldn't find the recovery environment.

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Windows Vista Recovery Disc Download — The NeoSmart Files

This is the link everyone gives me to fix my pc. I carried out all the instructions, burned the file onto a blank dvd and everything. When I boot from the DVD, Vista Installation pops up...why is this?

A:Windows Vista Recovery disk doesn't work..

Did you download the right bit rate for the disk?

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Hello everyone! Sadly my first post here is written under pretty bad circumstances. I am one of the many people whose systems (in my case a Precision 15 5510) were "automatically" upgraded to Windows 10 without warning, as Microsoft changed the status of Windows 10 from an 'optional update' to that of a 'reccommended update'. After the installation completed, I was presented with the EULA and selected the 'decline' option and Windows notified me that if I continue with this option it will 'attempt to re-install Windows 7' so I did that. After supposedly re-installing Windows 7, my system restarted and booted with the Windows 7 logo but before the login screen appeared I got a blue screen and the laptop restarted. This subsequently happened every time I attempted to start my laptop, except for when I tried to boot in safe mode (which it did successfully). I restarted the laptop, pressed F8 and selected the Repair option and the Dell Backup and Recovery option after that. I selected the drive I want to backup (C:) from the menu and was notified to insert a Flash Drive or a SD card that has more than 43GB free. I inserted a 64 GB USB 3.0 Flash Drive (SanDisk Extreme, which is meant to be really fast) and clicked 'Next'. Dell Backup and Recovery has since been stuck on the next screen which says "Backing up your data and Dell Backup and Recovery settings" with the progress bar just flashing by rather than actually showin... Read more

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I have been facing issues when my Dell Inspiron 13 (7000 Series) laptop wakes up from hibernation. After unlocking the login screen the laptop screen shows all the applications left open, as well as the Start Menu which is opened. However, nothing in the Windows taskbar, Windows searchbar and Windows Start Menu works and they are effectively frozen. The mouse and other application are still working but their view is obstructed by the open Start Menu. As Security Options, Task Manager and Command Prompt are very difficult to open in such a case in almost all instances I had to force shutdown the laptop.
I have traced the issue via Event Viewer and have discovered logs which indicate Dell Backup & Recovery as the source of the fault. Below is the logs for the last instance of the crash, a total of 8 crashes occurred in the past 30 days:

Log Name: ApplicationSource: Application ErrorDate: 8/9/2017 6:58:24 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer:Description:Faulting application name: Explorer.EXE, version: 10.0.15063.447, time stamp: 0x951324bbFaulting module name: DBRShellExtension.dll_unloaded, version:, time stamp: 0x559bed87Exception code: 0xc0000005Fault offset: 0x0000000000047353Faulting process id: 0x1810Faulting application start time: 0x01d32779f82c43afFaulting application path: C:\WINDOWS\Explorer.EXEFaulting module path: DBRShellExtension.dllReport Id: 8ec030d8-791a-4d42-b48a-2816d9e71265Faulting package full n... Read more

A:Dell Backup & Recovery causing frequent Windows 10 Explorer crashes

I would uninstall it in the control panel and apps menu.  I was under the impression from previous experience that Dell Backup and Recovery was never installed on Windows 10 Machines since it doesn't work....

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I bought a 128GB "PNY Attache 2 USB 2.0 Flash Drive" so that I could preform a "Bootable Backup" using "Dell Backup and Recovery" yet when I inserted the flash drive and selected Bootable Backup from the list it fails to detect the drive.  Bootable Backup says it requires "a storage USB storage device with more than 100GB of capacity so why doesn't "Bootable Backup" sense my USB flash drive since it has more than 100GB of space on it?

A:Dell Backup and Recovery's Bootable Backup Won't detect USB Flash Drive

Try updating your Dell Backup and Recovery software.  With the update it now seems to work with all USB flash drives I throw at it.

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Hi everybody,
I have an Inspiron 7548 4K with W10 (upgraded from 8.1) and since a few days I've been having the following problem with DBAR (1.9.X.X). When I try to take a SYSTEM back up, it ALWAYS stops/fails to complete at 12% during the Backing Up module (checking system and building list complete OK). The message is "Operation Cancelled. Destination location unavailable or not enough space on the disk". It always happens at 12% of the process. I have tried it more than 10 times, with no avail. Further info:
1. The only change in my system was a W10 update of March 23, 2016. NOTHING else. Up until then everything worked fine.
2. Tried with both the external HDD with previous/existing backups AND a new/clean one. Both are 500 GB for backing up the internal 256 GB, so there is more than enough drive space. Also tried different usb ports in case one was malfunctioning. 
3. Recovery media backup works fine. The problem is when it tries to proceed with system backup. I don't take data backups since I use cloud.
4. Tried uninstalling and reinstalling DBAR, keeping it below latest version Same result.

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Where can I find the descriptive definitions of the “reason codes” reported in the Activity Logs when a Backup fails? I have searched all of the DELL site and non-DELL URLS.
Errors with undefined “reason codes: 2, 5 and 32” are reported under the Activity Logs when using the current DELL Backup and Recovery software (Version ran as Administrator in Windows 10 (Version 10.0.10586 Build 10586)
Data Backu- - <date at time>
An error occurred during the process
Scheduled Backup No
Multiple files Yes
The following files were not backed up:
C:\Users\Pat\AppData\Local\Comms\Unistore\data\0000000a000000031013.dat (reason code: 2)
C:\Users\Pat\AppData\Local\Microsoft\Office\16.0\OfficeFileCache\CentralTable.accdb (reason code: 32)
C:\Users\Pat\VeriSign Root Certificates\DS_Store (reason code: 5)
OS Name - Microsoft Windows 10 Pro – Version 10.0.10586 Build 10586
System Type - x64-based PC
DELL Backup and Recovery – Dbr.exe – Version – 04-JAN-2016
DELL Update Tray – DellUpTray.exe – Version
DELL Update Service – DellUpService.exe – Version

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Hi, this isn't an urgent problem, in fact it has been a problem since I installed Windows 7 over a year ago, but I have recently decided that it is extremely nave of me to ignore the problem, because no matter how lucky I am I will need to access safe mode eventually, and that's not possible right now. Basically my computer works 100% fine (barring speed issues or any other minor complaint), including my keyboard, except when I have to hard boot my computer/power shuts off/whatever causes the computer to boot up into the "windows error recovery" screen. When I get to that screen I get four options: boot windows 7 normally (highlighted); boot windows 7 in safe mode; boot windows 7 in safe mode with networking; and one other one I believe. There's a countdown from 30 seconds and at the end of the countdown the highlighted option will be selected if I don't choose one myself with the arrow keys and enter/return. Problem is, I can't select a different option from the highlighted one. the arrow keys and enter key (or any other key) are all functionless. The keyboard is plugged in and the computer knows that because its media lights (the mute/play-pause/stop/&c. keys) are all lit up. In the past I have had to use Safe Mode for many old computers, as I'm sure most people have, and currently I don't have that option. Any help would be appreciated. Thank you in advance.

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Keyboard Doesn't Work For Windows Error Recovery Screen. Thread problem similar to jaredthescot. Any ideas?

A:Keyboard Doesn't Work For Windows Error Recovery Screen

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Last night, I decided to update my Windows since it was highly recommended by Windows. After about 60 updates (mostly security updates) I turned off my computer.This morning, my computer could not start up. it would go into a loop where it shows a black screen apologizing and saying that Windows was unable to start up successfully. I am given boot options. It looks like this:We apologize for the inconveneince. Windows did not start successfully etc....Safe ModeSafe Mode with NetworkingSafe Mode with command promptLast known configurationStart Windows normallyI tried all options, and none worked. The reboot loop went on and on.I tried to install a Recovery Console using my CD and followed the instructions here: http://support.microsoft.com/?kbid=307545(note: while typing in the commands, there were captions that said "Windows was unable to recognize the command..." whenever i typed in commands such as "c:\windows\etcetcetc" but never for "copy c:\etc" or "delete c:\etc"When it went to the procedure involving going into Safe Mode, I was unable to. My computer just kept rebooting.

A:Windows XP will not start up; I am resorting to Recovery Console but it doesn't work?

Try changing the boot order of your bios setting and boot from CD to do a repair see if that works !

* Many computers out there are not configured to boot from the CDROM. If you cannot boot from the CDROM, this is probably due to the boot order of your computer being incorrect for CDROM booting.

You have two options:

1.) You can change this in the BIOS during POST, which is usually the very first screen displayed by your computer when you turn it on.

2.) Many newer computers have a selectable boot menu by tapping F8, F10 OR F12 right during/after the first POST screen. This will allow you to temporarily boot from a CDROM.
To enter your BIOS, most users here will press the DEL key.

Most users with Dell, Gateway, Sony & HP systems will press F2.

Many Toshiba laptops are F2 or require you hold the ESC key when you turn the system on. Your notebook will report an error and prompt to press F1 to enter setup. Do exactly that.

Compaq users will usually have to press F10.

IBM typically uses F1 or F2.

Other brands may have different keys to press to enter setup, but F1, F2, Del, Tab and CTRL+S or CTRL + ALT + S are the most common ones I'm familiar with. Often, the BIOS will display what button to press to "enter setup" during POST.
When you enter the BIOS setup, you need to change the boot order. The CDROM should be setup before the Hard Drive. Each BIOS is different !

Once changed then... Read more

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So there I am sitting on my computer typing up an English assignment with AVG running a test on my computer, there was a Trojan in the list but I wanted to wait until it finished scanning everything. So suddenly the computer freezes, I try restarting but it goes to a black screen with my mouse visible and then gets stuck at the "welcome" windows screen. I immediately got on my laptop and started searching for possible solutions, so I came upon the Windows XP Recovery Console. I put in my xp cd, got recovery running, access my drive and started the recovery process. It got stuck at 54% and now I honestly don't know what options I have left without having to format everything and lose a ****ton if important Word Files. My comp OS is Windows XP if that's any help. Thank you for reading my post and I'm looking forward to a response.

Edit: trying Recovery again, it appears that it was just working very slowly so I've mistaken it for a problem. It's at 58% atm. What can I to solve my issue once the recovery process is finished?

A:Computer Won't Start Due to Trojan; Windows Recovery doesn't work

Recovery is finished, Do I just start windows normally again or what?

edit : restarted computer after it finished recovery, stuck at black screen still...

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Hi all,
Due to my dell inspiron 14" 7447 have problem after use with window 10 for few month, (get kernel security check failure) cannot fix easy, so I have recover  from win 8 (dell ssd build in  and them update to win10 again) , everything work fine, but when I try to make a new backup , it always show as follow, then crash even time. How can I fix it?
Tks all.

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Regrettably I learned too late that Dell Backup & Recovery 'might' encounter problems in Windows 10 if a user did not update 'DBaR' version 1.7 before an upgrade from Win 8.1 to Win 10. I have a Dell Inspiron 3647.
When I only select a few files to backup (e.g., pics, docs, printer software and a few apps) it would backup to my 32 GB USB flash error free.
But when I try a significant back up -- e.g., 8 GBs -- I get a display after 20 minutes, or so, that the backup created an error. [head scratch]
Even something less challenging for DBaR like running a Factory Recovery Media backup resulted in the same error. Yet using the Windows 10 Control Panel Recovery app completed a backup error free.
I tried more than one USB flash, I ran Dell Update, defragged my hard drive, disabled firewall and AV protection. Nothing seemed to help.
Am I correct to assume that Dell Backup & Recovery 'might' encounter problems in Windows 10?
Sure would be nice to at least backup costly apps like Microsoft Office.
Michael T.
Software Engineer (retired)

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I curently don't use Dell Backup and Recovery, and I don't run any Dell startup items or automatic services. I also don't have the Recovery Partition in my current deployment. Because the partition is missing, Dell Bu & Rec takes a while to start if I click on the tile. When it does start, it offers to rebuild my recovery environment. It looks like in the System Backup settings, I see under more options the following: Instant Restore status (currently turned to on) and statuses for Overlay Icon and Context Menu.

Because I don't run startups or automatic services, and because my Recovery Partition is missing, I wonder if it will do anything at all to turn off Instant Restore, Overlay Icon, and Context Menu. I don't like launching Sys Bu & Rec, but will do so if you think that turning off Instant Restore, Overlay Icon, and Context Menu will shut off additional features.

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Before I updated my laptop to Windows 10 I created a factory recovery media with Dell Backup and Recovery as suggested by Dell.  The upgrade went very well, but now I am getting reminders from Dell to update my recovery media.  However, when I use Dell Backup and Recovery and click the Update Your Recovery Media option, it always says near the end of the update that an error occurred during the process.  What is the cause of this error?  Is it possible to create another factory recovery media using the same USB drive that I used to create the current one, i.e. overwrite the current recovery data with new data?  Thanks for any information. 

A:Dell Backup and Recovery not updating recovery media

I have the same issue.

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 Hello, I made a data backup using your program HP Backup and Recovery Manager, but when I tried the data restores gave me the error of which I am attaching the photo.How can I do x recover or repair the damaged backup ????Thank you in advance x the answer!FRANK 

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Hello wizards,

I hope one of you can help with me with my problem.

My previous laptop was an HP running on XP. That got stolen. Luckily, I made back-ups with the HP Backup and recovery manager (/facepalm.jpg).

I now bought an Acer with Vista and of course none of my attempt to install the HP backup and recovery manager on my new laptop succeeds. I've tried to install both the XP version with a Vista plugin and the Vista version.

Currently, it cannot find STFiles.dll.

Does anyone know whether this is a lost battle or should it be possible to pull this off?

Perhaps there is a way to extract files from the back-up CD's so that they become readable again?

Many thanks for your wisdom,
A foolish id10t

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Where can I download HP's Backup and recovery Manager for HP Pavillion a6200n.
Somehow messed mine up

A:HP Backup and Recovery Manager

You didn't say what OS, but here is Vista link for drivers:
No Backup & Recovery there though.
apparently they don't bundle it anymore, however it is still available here:

and directions if you need:

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Due to my hard drive failing, I can only use the recovery program by pressing f11 on boot up. In the backup section, I have a 1TB external hard drive attached, with ~500 gigs of free space, and my internal harddrive had around 750 GBs used.So my question is, if I select all the backup options on the recovery manager, will the program wipe my external hard drive or will it compress the backup and make it fit in 500 GBs? I don't want my External HD to get wiped as it has a lot of family photos.

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